Solano County, CA
Fairfield, California, United States
Introduction WHY JOIN US AT SOLANO COUNTY? COMMITMENT TO SERVICE: Our mission is to serve the people and to provide a safe and healthy place to live, learn, work and play. We serve the public in many different ways, including: • Providing primary medical, dental, substance abuse, mental health and social services to residents, including the uninsured, low-income, and medically underserved, and administering federal, state, and local public assistance programs • Providing law enforcement services in the unincorporated area of the county • Protecting the community from public health threats such as communicable diseases • Coordinating countywide responses to domestic violence and terrorism or other emergencies • Managing the criminal justice process after arrest (jail, prosecution, defense, probation) • Supporting other local governments through efficient property tax collection as mandated by the State, County and local jurisdictions; and, • Administration and enforcement of Federal, State, and Local laws and policies pertaining to environmental health, building construction, and land use planning OUR EMPLOYEES: Our diverse workforce is committed to fulfilling this mission and does so by exemplifying our IDEAL Core Values, engaging in our day to day work of serving the public with Integrity, Dignity, Excellence, Accountability, and Leadership. WHY WE EXIST The mission of Solano County Health and Social Services Department is to promote healthy, safe and stable lived. The Department's vision is for a health, safe and stable community. The values of Health and Social Services are: Diversity Respect Integrity Fairness Transparency Equity Responsiveness To learn more about the Department of Health and Social Services, please visit: https://www.solanocounty.com/depts/hss/mission.asp THE POSITION The Medical Billing Supervisor is expected to exercise independent judgment, plan, organize and supervise the medical insurance billing functions and accounting/clerical staff for the Department of Health and Social Services’ Medical Billing Unit ; assists in developing, implementing and maintaining the department-specific patient accounting and billing systems; serves as the electronic health record billing liaison between the County and the State; and resolves technical billing problems in coordination with the claim management system and clearing house provider. The eligible list established will be used to fill full-time, part-time, limited term and extra help positions. EDUCATION AND EXPERIENCE: Education : Associate degree or equivalent from an accredited college or university with a major in medical billing and coding, healthcare accounting, or a field closely related to the intent of the class. Education must have included healthcare industry rules and regulations and current procedural code sets and guidelines for medical billing and coding; AND Experience : Three (3) years of direct experience in medical billing and coding or medical accounts receivables; of which one year must have been lead or supervisory experience in any field. LICENSING, CERTIFICATION AND REGISTRATION REQUIREMENTS: • Possession of one (1) of a valid and current certification is required, such as a: Certified Coding Associate (CCA), Certified Coding Specialist (CCS), Certified Documentation Expert-Outpatient (CDEO), Certified Professional Coder (CPC), or related certification from a recognized accredited college, university, or professional association (e.g., American Academy of Professional Coders (AAPC) or American Medical Billing Association (AMBA)). • The position may require the possession of a California Driver’s License, Class C. Note : Employees must keep their licenses, certifications and registrations current while employed in this class and failure to do so may constitute cause for personnel action in accordance with Civil Service Rules and/or applicable bargaining agreement. BENEFITS/ WHAT'S IN IT FOR YOU? Solano County offers a cafeteria-style medical package with health benefits, offered through CalPERS. The County contribution for family coverage is $1,900.58 per month for 2023. The County offers a cash back provision for those who choose employee-only or who waive medical insurance coverage. The County may offer a supplemental contribution for employees enrolled in Employee plus Two or More coverage. Dental and vision insurances for the employee and eligible dependents are paid 100% by the County. Solano County participates in CalPERS retirement and contributes to Social Security. The County observes 12 full day fixed and 2 half day fixed paid holidays per year. Additionally, employees in this bargaining unit receive 2 floating paid holiday(s) per year. Vacation is accrued at approximately 10 days per year for the first 3 years. Sick leave accrues at approximately 12 days per year. Employees are eligible to receive an additional 2.5% longevity pay, per level, after the completion of continuous service at 10, 20, 25, 30, and 35 years. To view the benefits for a regular position, please visit: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?blobid=16515 Extra-help employees who work less than 29 hours per week do not typically receive or accrue benefits of regular employees during their period of employment. All extra-help employees accrue .034 hours of Paid Time Off for every full hour worked. To view the benefits for an extra-help position, please visit: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?blobid=21216 CULTURE OF LEARNING AND DEVELOPMENT Solano County is committed to “Invest In and For the Future” by providing training resources to encourage employee professional development and growth within our organization. While employed with Solano County, employees have the opportunity to pursue their career goals, interests, and develop the competencies on the Solano County Leadership Development Model by participating in the following programs: • Tuition Reimbursement Program • Annual Education Fair • County Mentoring Program • Leadership Academy • Supervisory Trainings • Skill Development Trainings • Self-paced learning opportunities SELECTION PROCESS 05/30/23- 5:00pm, Next deadline to submit application and required documents Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination . Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant’s ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract. A minimum score of 70% is required to continue in the selection process, unless otherwise announced. All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change. RETIREES - Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees. HOW TO APPLY Please visit the County of Solano website, www.jobsatsolanocounty.com , to apply. Applications must be submitted through the JobAps system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted by the final filing date. Be sure to include the recruitment title (MEDICAL BILLING SUPERVISOR) and the recruitment number (23-705030-01) in your email or fax. Previously submitted application materials (e.g., copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment . Any further questions can be directed to the Department of Human Resources at (707) 784-6170, business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA. Please note that all dates/times listed in the job announcement are Pacific Time. DOCUMENT SUBMITTAL REQUIREMENTS Education and certification verification is required for this position . All candidates must submit a copy of the following by the final filing date: • Possession of one (1) of the following certifications: of a valid and current certification is required, such as a: Certified Coding Associate (CCA), Certified Coding Specialist (CCS), Certified Documentation Expert-Outpatient (CDEO), Certified Professional Coder (CPC), or related certification from a recognized accredited college, university, or professional association (e.g., American Academy of Professional Coders (AAPC) or American Medical Billing Association (AMBA)). PLEASE NOTE THE FOLLOWING: Candidates who attended a college or university that is accredited by a foreign or non-U.S. accrediting agency must have their educational units evaluated by an educational evaluation service. The result must be submitted to the Human Resources Department no later than the close of the recruitment. Please contact the local college or university to learn where this service can be obtained. How to Submit Your Documents In addition to uploading attachments when applying online, candidates may submit documents by fax to (707) 784-3424, or by email to recruitment@solanocounty.com . Be sure to include the recruitment title ( Medical Billing Supervisor ) and the recruitment number (23-705030-01) in your email or fax. SUPPLEMENTAL QUESTIONNAIRE This Supplemental Questionnaire will be used to determine applicants’ qualifications for this position and assess an applicant’s ability to advance in the recruitment process; therefore, applicants are encouraged to answer all questions thoroughly and completely. Omitted information will not be considered or assumed. Applicants who have no experience in a specific area are recommended to state 'no experience in this area' instead of leaving the space blank. Please note that the experience in your answers must be reflected in your employment history. 1- How many years of experience do you have in medical billing and coding? None 1-2 years 3-5 years More than 5 years 2- How many years of experience do you have in medical accounts receivable? None 1-2 years 2-5 years 5 or more years 3- How many years of experience do you have as lead or supervisor? Less than 1 year 1-2 years 3-5 years 5 or more years VETERANS PREFERENCE POINTS It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job. APPLICANTS WITH DISABILITIES: Qualified individuals with a disability, who are able to perform the essential functions of the job, with or without reasonable accommodation, and need an accommodation during any phase of the recruitment/testing/examination process (as detailed in the “Selection Process”), must complete the following Request for Testing Accommodation by Applicants with Disabilities Form: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?BlobID=23215 . This form must be received in the Human Resources Department by the final filing date of the recruitment. Applicants will be contacted to discuss the specifics of the request. AMERICANS WITH DISABILITIES ACT It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job. APPLICANTS WITH DISABILITIES: If you are a qualified individual with a disability, that is, someone who is able to perform the essential functions of the job, with or without reasonable accommodation, and need special testing arrangements, contact the Solano County Department of Human Resources at 707.784.4194, for a Request for Testing Accommodation by Applicants with Disabilities Form. This form should be received in the Human Resources Department within 5 days from the final filing date of the recruitment. A staff member will contact you and advise you how to proceed. IMPORTANT: If you are a Solano County employee with a disabling condition, and are unable to perform the essential functions of your present position with or without reasonable accommodation, you may be eligible for preferential certification to an alternative position. Please immediately notify the ADA Coordinator @ 707.784.4194 to initiate review of this option. SOLANO COUNTY OUR COMMUNITY Solano County is the ideal place to live, learn, work and play... The America's Promise Alliance has named Solano County as one of the 100 Best Communities for Young People for six straight years - the only California community with that distinction. • Live - Solano County as well as cities within the County have ranked in the top 15 hottest markets across the country and within the Bay Area due to prime location and affordability. • Learn - Higher education abounds! Within the County, education choices include: Solano Community College, CSU Maritime Academy, Brandman University, and Touro University. Bordering our County is the renowned University of California Davis. • Work - The blend of agriculture, corporate business and pleasant lifestyle enhance the attraction of Solano County. Blessed with a thriving agricultural economy, the county is also home to biotechnology and other growth industries. • Play - Situated midway between San Francisco and Sacramento-the State capitol, Solano County is home to rolling hillsides, waterfronts and fertile farmland. County residents can enjoy day trips to the San Francisco Bay area, Lake Tahoe region and the Napa and Sonoma Valleys. County Population (2018): 439,793 The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. SOLANO COUNTY IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER Closing Date/Time: Open Until Filled
Jun 04, 2023
Full Time
Introduction WHY JOIN US AT SOLANO COUNTY? COMMITMENT TO SERVICE: Our mission is to serve the people and to provide a safe and healthy place to live, learn, work and play. We serve the public in many different ways, including: • Providing primary medical, dental, substance abuse, mental health and social services to residents, including the uninsured, low-income, and medically underserved, and administering federal, state, and local public assistance programs • Providing law enforcement services in the unincorporated area of the county • Protecting the community from public health threats such as communicable diseases • Coordinating countywide responses to domestic violence and terrorism or other emergencies • Managing the criminal justice process after arrest (jail, prosecution, defense, probation) • Supporting other local governments through efficient property tax collection as mandated by the State, County and local jurisdictions; and, • Administration and enforcement of Federal, State, and Local laws and policies pertaining to environmental health, building construction, and land use planning OUR EMPLOYEES: Our diverse workforce is committed to fulfilling this mission and does so by exemplifying our IDEAL Core Values, engaging in our day to day work of serving the public with Integrity, Dignity, Excellence, Accountability, and Leadership. WHY WE EXIST The mission of Solano County Health and Social Services Department is to promote healthy, safe and stable lived. The Department's vision is for a health, safe and stable community. The values of Health and Social Services are: Diversity Respect Integrity Fairness Transparency Equity Responsiveness To learn more about the Department of Health and Social Services, please visit: https://www.solanocounty.com/depts/hss/mission.asp THE POSITION The Medical Billing Supervisor is expected to exercise independent judgment, plan, organize and supervise the medical insurance billing functions and accounting/clerical staff for the Department of Health and Social Services’ Medical Billing Unit ; assists in developing, implementing and maintaining the department-specific patient accounting and billing systems; serves as the electronic health record billing liaison between the County and the State; and resolves technical billing problems in coordination with the claim management system and clearing house provider. The eligible list established will be used to fill full-time, part-time, limited term and extra help positions. EDUCATION AND EXPERIENCE: Education : Associate degree or equivalent from an accredited college or university with a major in medical billing and coding, healthcare accounting, or a field closely related to the intent of the class. Education must have included healthcare industry rules and regulations and current procedural code sets and guidelines for medical billing and coding; AND Experience : Three (3) years of direct experience in medical billing and coding or medical accounts receivables; of which one year must have been lead or supervisory experience in any field. LICENSING, CERTIFICATION AND REGISTRATION REQUIREMENTS: • Possession of one (1) of a valid and current certification is required, such as a: Certified Coding Associate (CCA), Certified Coding Specialist (CCS), Certified Documentation Expert-Outpatient (CDEO), Certified Professional Coder (CPC), or related certification from a recognized accredited college, university, or professional association (e.g., American Academy of Professional Coders (AAPC) or American Medical Billing Association (AMBA)). • The position may require the possession of a California Driver’s License, Class C. Note : Employees must keep their licenses, certifications and registrations current while employed in this class and failure to do so may constitute cause for personnel action in accordance with Civil Service Rules and/or applicable bargaining agreement. BENEFITS/ WHAT'S IN IT FOR YOU? Solano County offers a cafeteria-style medical package with health benefits, offered through CalPERS. The County contribution for family coverage is $1,900.58 per month for 2023. The County offers a cash back provision for those who choose employee-only or who waive medical insurance coverage. The County may offer a supplemental contribution for employees enrolled in Employee plus Two or More coverage. Dental and vision insurances for the employee and eligible dependents are paid 100% by the County. Solano County participates in CalPERS retirement and contributes to Social Security. The County observes 12 full day fixed and 2 half day fixed paid holidays per year. Additionally, employees in this bargaining unit receive 2 floating paid holiday(s) per year. Vacation is accrued at approximately 10 days per year for the first 3 years. Sick leave accrues at approximately 12 days per year. Employees are eligible to receive an additional 2.5% longevity pay, per level, after the completion of continuous service at 10, 20, 25, 30, and 35 years. To view the benefits for a regular position, please visit: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?blobid=16515 Extra-help employees who work less than 29 hours per week do not typically receive or accrue benefits of regular employees during their period of employment. All extra-help employees accrue .034 hours of Paid Time Off for every full hour worked. To view the benefits for an extra-help position, please visit: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?blobid=21216 CULTURE OF LEARNING AND DEVELOPMENT Solano County is committed to “Invest In and For the Future” by providing training resources to encourage employee professional development and growth within our organization. While employed with Solano County, employees have the opportunity to pursue their career goals, interests, and develop the competencies on the Solano County Leadership Development Model by participating in the following programs: • Tuition Reimbursement Program • Annual Education Fair • County Mentoring Program • Leadership Academy • Supervisory Trainings • Skill Development Trainings • Self-paced learning opportunities SELECTION PROCESS 05/30/23- 5:00pm, Next deadline to submit application and required documents Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination . Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant’s ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract. A minimum score of 70% is required to continue in the selection process, unless otherwise announced. All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change. RETIREES - Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees. HOW TO APPLY Please visit the County of Solano website, www.jobsatsolanocounty.com , to apply. Applications must be submitted through the JobAps system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted by the final filing date. Be sure to include the recruitment title (MEDICAL BILLING SUPERVISOR) and the recruitment number (23-705030-01) in your email or fax. Previously submitted application materials (e.g., copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment . Any further questions can be directed to the Department of Human Resources at (707) 784-6170, business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA. Please note that all dates/times listed in the job announcement are Pacific Time. DOCUMENT SUBMITTAL REQUIREMENTS Education and certification verification is required for this position . All candidates must submit a copy of the following by the final filing date: • Possession of one (1) of the following certifications: of a valid and current certification is required, such as a: Certified Coding Associate (CCA), Certified Coding Specialist (CCS), Certified Documentation Expert-Outpatient (CDEO), Certified Professional Coder (CPC), or related certification from a recognized accredited college, university, or professional association (e.g., American Academy of Professional Coders (AAPC) or American Medical Billing Association (AMBA)). PLEASE NOTE THE FOLLOWING: Candidates who attended a college or university that is accredited by a foreign or non-U.S. accrediting agency must have their educational units evaluated by an educational evaluation service. The result must be submitted to the Human Resources Department no later than the close of the recruitment. Please contact the local college or university to learn where this service can be obtained. How to Submit Your Documents In addition to uploading attachments when applying online, candidates may submit documents by fax to (707) 784-3424, or by email to recruitment@solanocounty.com . Be sure to include the recruitment title ( Medical Billing Supervisor ) and the recruitment number (23-705030-01) in your email or fax. SUPPLEMENTAL QUESTIONNAIRE This Supplemental Questionnaire will be used to determine applicants’ qualifications for this position and assess an applicant’s ability to advance in the recruitment process; therefore, applicants are encouraged to answer all questions thoroughly and completely. Omitted information will not be considered or assumed. Applicants who have no experience in a specific area are recommended to state 'no experience in this area' instead of leaving the space blank. Please note that the experience in your answers must be reflected in your employment history. 1- How many years of experience do you have in medical billing and coding? None 1-2 years 3-5 years More than 5 years 2- How many years of experience do you have in medical accounts receivable? None 1-2 years 2-5 years 5 or more years 3- How many years of experience do you have as lead or supervisor? Less than 1 year 1-2 years 3-5 years 5 or more years VETERANS PREFERENCE POINTS It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job. APPLICANTS WITH DISABILITIES: Qualified individuals with a disability, who are able to perform the essential functions of the job, with or without reasonable accommodation, and need an accommodation during any phase of the recruitment/testing/examination process (as detailed in the “Selection Process”), must complete the following Request for Testing Accommodation by Applicants with Disabilities Form: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?BlobID=23215 . This form must be received in the Human Resources Department by the final filing date of the recruitment. Applicants will be contacted to discuss the specifics of the request. AMERICANS WITH DISABILITIES ACT It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job. APPLICANTS WITH DISABILITIES: If you are a qualified individual with a disability, that is, someone who is able to perform the essential functions of the job, with or without reasonable accommodation, and need special testing arrangements, contact the Solano County Department of Human Resources at 707.784.4194, for a Request for Testing Accommodation by Applicants with Disabilities Form. This form should be received in the Human Resources Department within 5 days from the final filing date of the recruitment. A staff member will contact you and advise you how to proceed. IMPORTANT: If you are a Solano County employee with a disabling condition, and are unable to perform the essential functions of your present position with or without reasonable accommodation, you may be eligible for preferential certification to an alternative position. Please immediately notify the ADA Coordinator @ 707.784.4194 to initiate review of this option. SOLANO COUNTY OUR COMMUNITY Solano County is the ideal place to live, learn, work and play... The America's Promise Alliance has named Solano County as one of the 100 Best Communities for Young People for six straight years - the only California community with that distinction. • Live - Solano County as well as cities within the County have ranked in the top 15 hottest markets across the country and within the Bay Area due to prime location and affordability. • Learn - Higher education abounds! Within the County, education choices include: Solano Community College, CSU Maritime Academy, Brandman University, and Touro University. Bordering our County is the renowned University of California Davis. • Work - The blend of agriculture, corporate business and pleasant lifestyle enhance the attraction of Solano County. Blessed with a thriving agricultural economy, the county is also home to biotechnology and other growth industries. • Play - Situated midway between San Francisco and Sacramento-the State capitol, Solano County is home to rolling hillsides, waterfronts and fertile farmland. County residents can enjoy day trips to the San Francisco Bay area, Lake Tahoe region and the Napa and Sonoma Valleys. County Population (2018): 439,793 The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. SOLANO COUNTY IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER Closing Date/Time: Open Until Filled
SAN BERNARDINO COUNTY, CA
Colton, California, United States
The Job Earn An Annual Salary up To $69,804 or Boost Your Salary up to $73,444 When Modified Benefits Option Is Selected Receive 15 Paid Holidays+ Up To 160 Hours Of Paid Vacation and Earn Unlimited Sick Accrual Time Receive A County Pension Plan For Your Future Retirement Arrowhead Regional Medical Center (ARMC) is accepting applications for the position of Fiscal Operations Supervisor. The Fiscal Operations Supervisor will supervise units responsible for fiscal, patient accounts, payment posting, obtaining ambulatory referral authorizations for claims payment, and scheduling medical appointments overall customer service. This position will work through subordinate supervisors to ensure the most efficient, effective fiscal, and/or clerical systems and functions for the department. Review the Fiscal Operations Supervisor job description for additional information. Click here To Review Your Future Benefits: ABOUT THE DEPARTMENT ARMC , which is owned and operated by the County of San Bernardino, is a state-of-the-art 456 bed university-affiliated, teaching medical center featuring the newest technology in the field of patient care. ARMC, is host to a 24-hour Emergency Department providing more than 90,000 annual visits, a Level I Trauma Center verified by the American College of Surgeons, a Regional Burn Center, Behavioral Health Services, Outpatient Specialty Clinics and five Primary Care Family Health Centers (FHC). The FHCs offer comprehensive primary care medical services to individuals and families of all age groups. The FHCs are staffed with experienced attending physicians and resident physicians from the Medical Center. ARMC is a Primary Stroke Center and has a Baby Friendly designation from Baby-Friendly USA with over 2800 births per year. The Neonatal Intensive Care is a 30 bed Community California Children's Services certified unit. CONDITIONS OF EMPLOYMENT Vaccination Requirement: Per the December 24, 2021 updated CA State Public Health Officer Order, all workers who provide services or work in facilities described in subdivision (a) of the order, including clinics and doctor offices, must be fully vaccinated for COVID-19. In addition, CDPH Public Health Officer Orders updated on February 22, 2022 requires all workers in health care settings currently eligible for boosters, who provide services or work in the impacted facilities must be "fully vaccinated and boosted" for COVID-19 by March 1, 2022. Workers may be exempt from the vaccination requirements under section (1). View the full order here: https://bit.ly/3k0RNMt The entire All Facilities Letter notifying of updates to the Public Health Order is available at the following link: AFL 21-34.3 Coronavirus Disease 2019 (COVID-19) Vaccine Requirement for Healthcare Personnel (HCP) . Vaccination Exemptions: Upon hire, candidates will be required to submit proof of vaccination including the booster dose or request an exemption from the vaccination and booster requirements based on either religious belief or medical reasons. 1) Applicant must successfully pass a background check prior to appointment. 2) Travel throughout the County may be required. A valid California Class C driver license is required at time of appointment. Minimum Requirements Experience: Three (3) years of experience in Revenue Cycle, customer service, medical billing, payment posting, collections, fiscal, referral authorization or medical appointment scheduling in a healthcare environment. Desired Qualifications The ideal candidate will have more than 3 years of experience working in an acute care hospital in a revenue cycle department. Selection Process There will be a competitive evaluation of qualifications based on the information provided in your Application and the Supplemental Questionnaire. The most highly qualified candidates, based on the evaluation results, will be referred for an interview. Be sure to include in your application and supplemental questions your experience in meeting the minimum requirements. Application Procedure : Please complete and submit the online employment application and supplemental questionnaire by 5:00 PM, Friday, June 16, 2023 . Resumes will not be accepted in lieu of the application and/or supplemental questionnaires. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Closing Date/Time: 6/16/2023 5:00 PM Pacific
May 23, 2023
Full Time
The Job Earn An Annual Salary up To $69,804 or Boost Your Salary up to $73,444 When Modified Benefits Option Is Selected Receive 15 Paid Holidays+ Up To 160 Hours Of Paid Vacation and Earn Unlimited Sick Accrual Time Receive A County Pension Plan For Your Future Retirement Arrowhead Regional Medical Center (ARMC) is accepting applications for the position of Fiscal Operations Supervisor. The Fiscal Operations Supervisor will supervise units responsible for fiscal, patient accounts, payment posting, obtaining ambulatory referral authorizations for claims payment, and scheduling medical appointments overall customer service. This position will work through subordinate supervisors to ensure the most efficient, effective fiscal, and/or clerical systems and functions for the department. Review the Fiscal Operations Supervisor job description for additional information. Click here To Review Your Future Benefits: ABOUT THE DEPARTMENT ARMC , which is owned and operated by the County of San Bernardino, is a state-of-the-art 456 bed university-affiliated, teaching medical center featuring the newest technology in the field of patient care. ARMC, is host to a 24-hour Emergency Department providing more than 90,000 annual visits, a Level I Trauma Center verified by the American College of Surgeons, a Regional Burn Center, Behavioral Health Services, Outpatient Specialty Clinics and five Primary Care Family Health Centers (FHC). The FHCs offer comprehensive primary care medical services to individuals and families of all age groups. The FHCs are staffed with experienced attending physicians and resident physicians from the Medical Center. ARMC is a Primary Stroke Center and has a Baby Friendly designation from Baby-Friendly USA with over 2800 births per year. The Neonatal Intensive Care is a 30 bed Community California Children's Services certified unit. CONDITIONS OF EMPLOYMENT Vaccination Requirement: Per the December 24, 2021 updated CA State Public Health Officer Order, all workers who provide services or work in facilities described in subdivision (a) of the order, including clinics and doctor offices, must be fully vaccinated for COVID-19. In addition, CDPH Public Health Officer Orders updated on February 22, 2022 requires all workers in health care settings currently eligible for boosters, who provide services or work in the impacted facilities must be "fully vaccinated and boosted" for COVID-19 by March 1, 2022. Workers may be exempt from the vaccination requirements under section (1). View the full order here: https://bit.ly/3k0RNMt The entire All Facilities Letter notifying of updates to the Public Health Order is available at the following link: AFL 21-34.3 Coronavirus Disease 2019 (COVID-19) Vaccine Requirement for Healthcare Personnel (HCP) . Vaccination Exemptions: Upon hire, candidates will be required to submit proof of vaccination including the booster dose or request an exemption from the vaccination and booster requirements based on either religious belief or medical reasons. 1) Applicant must successfully pass a background check prior to appointment. 2) Travel throughout the County may be required. A valid California Class C driver license is required at time of appointment. Minimum Requirements Experience: Three (3) years of experience in Revenue Cycle, customer service, medical billing, payment posting, collections, fiscal, referral authorization or medical appointment scheduling in a healthcare environment. Desired Qualifications The ideal candidate will have more than 3 years of experience working in an acute care hospital in a revenue cycle department. Selection Process There will be a competitive evaluation of qualifications based on the information provided in your Application and the Supplemental Questionnaire. The most highly qualified candidates, based on the evaluation results, will be referred for an interview. Be sure to include in your application and supplemental questions your experience in meeting the minimum requirements. Application Procedure : Please complete and submit the online employment application and supplemental questionnaire by 5:00 PM, Friday, June 16, 2023 . Resumes will not be accepted in lieu of the application and/or supplemental questionnaires. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Closing Date/Time: 6/16/2023 5:00 PM Pacific
Texas Tech University Health Sciences Center
Lubbock, TX, United States
Position Description Manages a unit within a department. Plans, organizes and develops goals and procedures for the unit. Represents the unit to administrators, outside agencies and others on relevant matters. Supervises subordinate staff. Major/Essential Functions Supervisor for the Department of Ophthalmology Billing & Coding team. Reviews official medical records and accurately assign the code for all procedures/services, all diagnoses, and supplies using CPT/ICDCM/ HCPCS coding conventions, third party payer rules, and applicable documentation guidelines. Sequence the diagnoses and procedures using coding guidelines. Abstracts and interprets physician/healthcare provider documentation to assign the most appropriate codes to ensure all entitled reimbursement. Communicates deficiencies in documentation with providers and the administrator. Ensures compliance with all federal and state regulations for coding, reimbursement, and documentation requirements. Resolves claim denials according to coding conventions, third party payer rules, and federal and state regulations. Work PCS work files as assigned. Ensure accurate and timely appeal of denials. Meet productivity and accuracy expectations. Communicate with co-workers and the administrator regarding patterns or areas for improvement to avoid denials. Conducts quarterly proactive compliance chart audits as directed by the Billing Compliance department. Manages revenue cycle processes relative to managed care, billing, data and charge capture, timely documentation, collections, etc., to maximize productivity and reimbursement. Verifies insurance coverage and benefits. Maintains registration information on patient population; demographics and insurance. Communicates with appropriate parties (administrator, front desk, etc.) about changes in insurance. Utilizes fee ticket database to accurately assign the code for all hospital surgeries, procedures and services using CPT/ICDCM/ HCPCS coding conventions, third party payer rules, and applicable documentation guidelines, equipment Sequence the diagnoses and procedures using coding guidelines Required Qualifications Bachelor's degree plus three years supervisory experience; OR a combination of education and/or supervisory experience to equal seven years. Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage. EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran. Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx .
May 20, 2023
Position Description Manages a unit within a department. Plans, organizes and develops goals and procedures for the unit. Represents the unit to administrators, outside agencies and others on relevant matters. Supervises subordinate staff. Major/Essential Functions Supervisor for the Department of Ophthalmology Billing & Coding team. Reviews official medical records and accurately assign the code for all procedures/services, all diagnoses, and supplies using CPT/ICDCM/ HCPCS coding conventions, third party payer rules, and applicable documentation guidelines. Sequence the diagnoses and procedures using coding guidelines. Abstracts and interprets physician/healthcare provider documentation to assign the most appropriate codes to ensure all entitled reimbursement. Communicates deficiencies in documentation with providers and the administrator. Ensures compliance with all federal and state regulations for coding, reimbursement, and documentation requirements. Resolves claim denials according to coding conventions, third party payer rules, and federal and state regulations. Work PCS work files as assigned. Ensure accurate and timely appeal of denials. Meet productivity and accuracy expectations. Communicate with co-workers and the administrator regarding patterns or areas for improvement to avoid denials. Conducts quarterly proactive compliance chart audits as directed by the Billing Compliance department. Manages revenue cycle processes relative to managed care, billing, data and charge capture, timely documentation, collections, etc., to maximize productivity and reimbursement. Verifies insurance coverage and benefits. Maintains registration information on patient population; demographics and insurance. Communicates with appropriate parties (administrator, front desk, etc.) about changes in insurance. Utilizes fee ticket database to accurately assign the code for all hospital surgeries, procedures and services using CPT/ICDCM/ HCPCS coding conventions, third party payer rules, and applicable documentation guidelines, equipment Sequence the diagnoses and procedures using coding guidelines Required Qualifications Bachelor's degree plus three years supervisory experience; OR a combination of education and/or supervisory experience to equal seven years. Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage. EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran. Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx .
PLACER COUNTY, CA
Auburn, California, United States
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . This classification is scheduled to receive general wage increases of 4% in July 2023 and 4% in July 2024. POSITION INFORMATION The Public Health Division is seeking a Health and Human Services Program Supervisor. Health and Human Services Program Supervisors can supervise any of the following programs: Communicable Disease, Immunizations, Health Education, California Children’s Services, Maternal Child and Adolescent Health, California Health and Disability Prevention, Vital Statistics, Public Health Accreditation, and the Women Infants and Children Program. In addition to the direct supervision of staff, individuals in this position may be responsible for designing, implementing, and evaluating public health services, overseeing scopes of works, reviewing and preparing budgets, serving as a resource to Placer communities and key stakeholders, and representing the Public Health Division within statewide collaboratives. Individuals in this position must be organized, analytical, and open to supervising a diverse set of staff. The eligible list resulting from this recruitment may also be used to fill future permanent or extra-help, and open or promotional vacancies. Extra-help appointments made from this eligible list may transition to permanent status, should vacancies arise. Temporary/Extra Help assignments are limited to 999 hours (or 960 hours for CalPERS retired annuitants) in a fiscal year and are not eligible for benefits. Upon successful completion of a foreign language proficiency exam, an additional 5% bilingual pay will be paid to employees who use a second language on a regular basis in the normal course of business. This recruitment is open until filled. To be considered in the first round of interviews, please submit your application no later than 5:00 PM on Monday, June 5, 2023. After this date, a pplications will be screened on a bi-weekly basis. BENEFITS Placer County offers a comprehensive benefits package to employees, including: Holidays: 14 paid holidays per year, 2 of which are floating holidays* Vacation leave: 10 days/year with ability to accrue 25 days/year Sick leave: 12 days/year* Cafeteria plan: 6% of employee’s salary will be contributed towards employee to use towards 401(k), dependent care, medical co-insurance, or cash Medical, dental, and vision insurance available for employees and dependents $50,000 life insurance policy at no cost to employee CalPERS retirement plans Retiree medical insurance Deferred compensation Education allowance: up to $1,200 per year Bilingual incentive: incumbents may be eligible for bilingual incentive pay depending upon operational needs and certification of proficiency. *Amounts will be prorated for part-time employees and employees hired after the first of the year. The information above represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire about the most current benefit package during hiring interviews or by contacting the Human Resources Department. For a detailed listing of benefits, please click here to view Professional benefits . For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. DEFINITION To plan, organize, coordinate and supervise the operational and clinical activities in support of assigned program(s); to plan, prioritize, assign, supervise, and review the work of assigned professional, clinical, technical, and clerical staff; to establish operational and/or clinical processes, methods, and procedures in support of assigned program area; to perform a variety of technical and specialized functions in support of assigned area of responsibility; and to function as a proactive and positive team leader within the Health and Human Services Department. DISTINGUISHING CHARACTERISTICS The Health and Human Services Program Supervisor level recognizes positions that perform full, first-line supervisory responsibilities including planning, assigning and evaluating the work of subordinate staff and are responsible for a program area within a major work unit, division, or multi-disciplinary and collaborative program/project. Employees in this job class are assigned the responsibility for either one major, significant and complex program or multiple smaller and related programs. SUPERVISION RECEIVED AND EXERCISED Receives direction from a Health and Human Services Program Manager or higher level management staff. Exercises direct supervision over professional, technical, clinical, and clerical personnel. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Plan, organize, and supervise the operational and clinical activities in support of assigned program area(s); effectively manage and monitor the allocation of designated resources, supervise and monitor the necessary record keeping and reporting functions, and ensure compliance with stated mission, goals, regulations, and guidelines. Participate in the development and implementation of assigned program’s mission, goals, and objectives; establish operational and/or clinical processes, methods, and procedures to effectively meet the program’s goals and the clients’ needs. Plan, prioritize, assign, supervise and review the work of assigned professional, clinical, and administrative support staff according to program’s goals and objectives; act as primary resource to assigned staff regarding professional, programmatic, administrative, and/or operational issues. Review and evaluate operations and activities of assigned program/work unit; recommend improvements and modifications as necessary; maintain a variety of records and documentation and prepare reports on program operations and activities periodically and upon request. Identify and develop grant applications and/or program proposals; administer grants and monitor work performed under grant/program terms. Participate in collaborative activities, programs, and projects to maximize available resources and responsiveness of assigned programs; act as team member/leader for assigned projects/opportunities. Perform outreach activities with various community groups and other public agencies to identify and assess the health and human services needs of target client populations. Act as primary resource to clients, staff, and the general public regarding assigned program; supervise and coordinate treatment plan development; and oversee and participate in case management activities as necessary and as appropriate. Participate in the selection of assigned staff; provide or coordinate staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed. Participate in budget preparation and administration for assigned program areas; prepare cost estimates for budget recommendations; submit justifications for resource allocations; monitor and control expenditures. Represent assigned program/projects to other organizations, local communities, special interest groups, schools, businesses, clients, and the general public; respond to inquiries; and promote the program’s mission and goals. Establish and maintain open communications with other Department programs, projects, and multi-disciplinary teams; coordinate data, resources, and work products as necessary and upon request in support of a productive and positive working environment. Perform related duties as required. WORKING CONDITIONS Work is typically performed in an indoor office environment with controlled temperature conditions. Position may require travel to and from other locations in a variety of outdoor weather conditions. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Four years of increasingly responsible experience in providing professional and/or clinical client services with at least two years of the qualifying experience at the journey level or higher. Training: Equivalent to a Bachelor's degree from an accredited college or university. Designated positions may require major course work in specific and concentrated areas of study. NOTE: Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency. NOTE: Relevant, equivalent experience (performing the same or similar job requiring similar knowledge, skills, and abilities) may be substituted for the required education as determined by theHuman ResourcesDepartment. Required License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. Designated positions may require possession of a specific license to perform and/or oversee clinical or medical functions in the State of California. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of designated professional discipline with specific knowledge and expertise in assigned program areas. Pertinent local, state and federal rules, regulations and laws. Modern office procedures, methods and applicable computer hardware/software. Principles and practices of supervision, training and performance evaluation. Principles of budget monitoring. Principles and practices of work safety. Cultural, religious, economic and social groups and relationships to the delivery and acceptance of health and human services. Ability to: On a continuous basis, know and understand all aspects of the job and observe safety rules; intermittently analyze work papers, reports and special projects; identify and problem solve client issues; identify and interpret technical and numerical information; remember clients' names; observe and problem solve operational and technical issues; understand and explain Department's and program's policies and procedures to clients, families and the general public. On a continuous basis, sit at a desk for long periods of time; see and hear with sufficient acuity to observe and be aware of client; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; and lift light weight. Supervise, train and evaluate assigned staff. Interpret and explain pertinent County and Department policies and procedures. Assist in the development and monitoring of an assigned program budget. Develop and recommend policies and procedures related to assigned program operations. Work with various cultural and ethnic groups in a tactful and effective manner. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the performance of required duties. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to thesupplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula.Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County.Placer County is an equal opportunity employer and is committed to an active nondiscrimination program.It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment.All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact theHuman ResourcesDepartment at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Closing Date/Time: Open Until Filled
May 13, 2023
Full Time
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . This classification is scheduled to receive general wage increases of 4% in July 2023 and 4% in July 2024. POSITION INFORMATION The Public Health Division is seeking a Health and Human Services Program Supervisor. Health and Human Services Program Supervisors can supervise any of the following programs: Communicable Disease, Immunizations, Health Education, California Children’s Services, Maternal Child and Adolescent Health, California Health and Disability Prevention, Vital Statistics, Public Health Accreditation, and the Women Infants and Children Program. In addition to the direct supervision of staff, individuals in this position may be responsible for designing, implementing, and evaluating public health services, overseeing scopes of works, reviewing and preparing budgets, serving as a resource to Placer communities and key stakeholders, and representing the Public Health Division within statewide collaboratives. Individuals in this position must be organized, analytical, and open to supervising a diverse set of staff. The eligible list resulting from this recruitment may also be used to fill future permanent or extra-help, and open or promotional vacancies. Extra-help appointments made from this eligible list may transition to permanent status, should vacancies arise. Temporary/Extra Help assignments are limited to 999 hours (or 960 hours for CalPERS retired annuitants) in a fiscal year and are not eligible for benefits. Upon successful completion of a foreign language proficiency exam, an additional 5% bilingual pay will be paid to employees who use a second language on a regular basis in the normal course of business. This recruitment is open until filled. To be considered in the first round of interviews, please submit your application no later than 5:00 PM on Monday, June 5, 2023. After this date, a pplications will be screened on a bi-weekly basis. BENEFITS Placer County offers a comprehensive benefits package to employees, including: Holidays: 14 paid holidays per year, 2 of which are floating holidays* Vacation leave: 10 days/year with ability to accrue 25 days/year Sick leave: 12 days/year* Cafeteria plan: 6% of employee’s salary will be contributed towards employee to use towards 401(k), dependent care, medical co-insurance, or cash Medical, dental, and vision insurance available for employees and dependents $50,000 life insurance policy at no cost to employee CalPERS retirement plans Retiree medical insurance Deferred compensation Education allowance: up to $1,200 per year Bilingual incentive: incumbents may be eligible for bilingual incentive pay depending upon operational needs and certification of proficiency. *Amounts will be prorated for part-time employees and employees hired after the first of the year. The information above represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire about the most current benefit package during hiring interviews or by contacting the Human Resources Department. For a detailed listing of benefits, please click here to view Professional benefits . For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. DEFINITION To plan, organize, coordinate and supervise the operational and clinical activities in support of assigned program(s); to plan, prioritize, assign, supervise, and review the work of assigned professional, clinical, technical, and clerical staff; to establish operational and/or clinical processes, methods, and procedures in support of assigned program area; to perform a variety of technical and specialized functions in support of assigned area of responsibility; and to function as a proactive and positive team leader within the Health and Human Services Department. DISTINGUISHING CHARACTERISTICS The Health and Human Services Program Supervisor level recognizes positions that perform full, first-line supervisory responsibilities including planning, assigning and evaluating the work of subordinate staff and are responsible for a program area within a major work unit, division, or multi-disciplinary and collaborative program/project. Employees in this job class are assigned the responsibility for either one major, significant and complex program or multiple smaller and related programs. SUPERVISION RECEIVED AND EXERCISED Receives direction from a Health and Human Services Program Manager or higher level management staff. Exercises direct supervision over professional, technical, clinical, and clerical personnel. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Plan, organize, and supervise the operational and clinical activities in support of assigned program area(s); effectively manage and monitor the allocation of designated resources, supervise and monitor the necessary record keeping and reporting functions, and ensure compliance with stated mission, goals, regulations, and guidelines. Participate in the development and implementation of assigned program’s mission, goals, and objectives; establish operational and/or clinical processes, methods, and procedures to effectively meet the program’s goals and the clients’ needs. Plan, prioritize, assign, supervise and review the work of assigned professional, clinical, and administrative support staff according to program’s goals and objectives; act as primary resource to assigned staff regarding professional, programmatic, administrative, and/or operational issues. Review and evaluate operations and activities of assigned program/work unit; recommend improvements and modifications as necessary; maintain a variety of records and documentation and prepare reports on program operations and activities periodically and upon request. Identify and develop grant applications and/or program proposals; administer grants and monitor work performed under grant/program terms. Participate in collaborative activities, programs, and projects to maximize available resources and responsiveness of assigned programs; act as team member/leader for assigned projects/opportunities. Perform outreach activities with various community groups and other public agencies to identify and assess the health and human services needs of target client populations. Act as primary resource to clients, staff, and the general public regarding assigned program; supervise and coordinate treatment plan development; and oversee and participate in case management activities as necessary and as appropriate. Participate in the selection of assigned staff; provide or coordinate staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed. Participate in budget preparation and administration for assigned program areas; prepare cost estimates for budget recommendations; submit justifications for resource allocations; monitor and control expenditures. Represent assigned program/projects to other organizations, local communities, special interest groups, schools, businesses, clients, and the general public; respond to inquiries; and promote the program’s mission and goals. Establish and maintain open communications with other Department programs, projects, and multi-disciplinary teams; coordinate data, resources, and work products as necessary and upon request in support of a productive and positive working environment. Perform related duties as required. WORKING CONDITIONS Work is typically performed in an indoor office environment with controlled temperature conditions. Position may require travel to and from other locations in a variety of outdoor weather conditions. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Four years of increasingly responsible experience in providing professional and/or clinical client services with at least two years of the qualifying experience at the journey level or higher. Training: Equivalent to a Bachelor's degree from an accredited college or university. Designated positions may require major course work in specific and concentrated areas of study. NOTE: Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency. NOTE: Relevant, equivalent experience (performing the same or similar job requiring similar knowledge, skills, and abilities) may be substituted for the required education as determined by theHuman ResourcesDepartment. Required License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. Designated positions may require possession of a specific license to perform and/or oversee clinical or medical functions in the State of California. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of designated professional discipline with specific knowledge and expertise in assigned program areas. Pertinent local, state and federal rules, regulations and laws. Modern office procedures, methods and applicable computer hardware/software. Principles and practices of supervision, training and performance evaluation. Principles of budget monitoring. Principles and practices of work safety. Cultural, religious, economic and social groups and relationships to the delivery and acceptance of health and human services. Ability to: On a continuous basis, know and understand all aspects of the job and observe safety rules; intermittently analyze work papers, reports and special projects; identify and problem solve client issues; identify and interpret technical and numerical information; remember clients' names; observe and problem solve operational and technical issues; understand and explain Department's and program's policies and procedures to clients, families and the general public. On a continuous basis, sit at a desk for long periods of time; see and hear with sufficient acuity to observe and be aware of client; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; and lift light weight. Supervise, train and evaluate assigned staff. Interpret and explain pertinent County and Department policies and procedures. Assist in the development and monitoring of an assigned program budget. Develop and recommend policies and procedures related to assigned program operations. Work with various cultural and ethnic groups in a tactful and effective manner. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the performance of required duties. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to thesupplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula.Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County.Placer County is an equal opportunity employer and is committed to an active nondiscrimination program.It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment.All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact theHuman ResourcesDepartment at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Closing Date/Time: Open Until Filled
LOS ANGELES COUNTY
Los Angeles, California, United States
TYPE OF RECRUITMENT Open Competitive Job Opportunity EXAM NUMBER Y6868N FIRST DAY OF FILING March 2, 2022 @ 8:00 AM, PT Applications will be accepted until needs of the department are met and is subject to closure without prior notice. Covid-19 Vaccination All Department of Health Services workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES: The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. Through its integrated system of 25 health centers and four hospitals - and expanded network of community partner clinics - DHS annually provides direct care for over 600,000 unique patients, employs over 23,000 staff, and has an annual budget of over $6.9 billion. For additional information regarding DHS please visit www.dhs.lacounty.gov . Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition, to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings, to supportive housing. MISSION: To advance the health of our patients and our communities by providing extraordinary care. DEFINITION: Supervises a small linen room distribution activity at a hospital. Essential Job Functions Conducts supervisory rounds to inspect ward linen rooms to prevent shortage or over supply, or over accumulation, of linens. Assigns and supervises employees in the receiving, counting, sorting, marking, issuing, and delivering of linens. Trains new employees in linen delivery and related work. Makes recommendations for the efficient use of linen on the wards. Resolves complaints regarding linen delivery service. Monitors the delivery of soiled linen to the loading dock for weighing and pick up by the contracted laundry service provider. Supervises the inventory and shelf rotation of linens. Supervises the processing of emergency orders. Supervises and participates in the keeping of linen delivery, usage, billing, and other records; prepares reports as required. Assigns quotas for linen deliveries to hospital areas. Requisitions supplies and materials to maintain sufficient linen supply levels. Assists in the condemnation of linens. Supervises the supply, issuance, and return of hospital garments to staff. Requirements MINIMUM REQUIREMENTS: One (1) year of experience in the counting, sorting, marking, issuing, and control of linens in an institutional* or commercial** laundry facility. PHYSICAL CLASS III - MODERATE: Includes standing or walking most of the time, with bending, stooping, squatting, twisting, and reaching; includes working on irregular surfaces, occasionally lifting objects weighing over 25 pounds, and frequent lifting of 10 - 25 pounds. SPECIAL REQUIREMENT INFORMATION: *Institutional laundry facilities are defined as juvenile detention centers, jails, prisons or residential care facilities. **Commercial laundry facilities are defined as hotels or industrial laundry facilities. Out-of-Class experience will not be accepted. DESIRABLE QUALIFICATIONS: Additional credit will be given to applicants that possess the following desirable qualifications: Any additional experience in excess of the Minimum Requirements. Additional Information EXAMINATION CONTENT: This examination will consist of an evaluation of experience based upon application information and desirable qualifications weighted 100%. Candidates must achieve a passing score of 70% or higher on this examination in order to be placed on the Eligible Register. ELIGIBILITY INFORMATION : Applications will be processed on an "as-received" basis, and those receiving a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing score in the examination will be added to the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation. NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS. SPECIAL INFORMATION : AVAILABLE SHIFT: Appointees may be required to work any shift including evenings, nights, weekends and holidays. FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, regency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. VACANCY INFORMATION : The resulting eligible register from this examination will be used to fill vacancies throughout the Department of Health Services as they occur APPLICATION AND FILING INFORMATION : Applications must be filed online only. Applications submitted by U.S. mail, Fax, or in person will not be accepted. Applications electronically received after 5:00 p.m., PT, on the last day of filing will not be accepted. Apply online by clicking on the "Apply" tab for this posting. You can also track the status of your application using this website. Plan to submit your online application well in advance of the 5 p.m. (PT) deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. For the foreseeable future, all notices including invitation letters, result letters and notices of non-acceptance will be sent electronically to the email address provided on the application. It is important that applicants provide a valid email address. Please add AMunoz4@dhs.lacounty.gov and info@governmentjobs.com to your email address book and to the list of approved senders to prevent email notifications from being filtered as SPAM/JUNK mail. Please note, if you opt out of receiving emails, you can visit governmentjobs.com, log into your profile and check your inbox. The inbox retains a copy of all emails sent, for your records. The acceptance of your application depends on whether you have clearly shown that you meet the Requirements. Fill out your application completely and correctly to receive full credit for related education, and/or experience in the spaces provided so we can evaluate your qualifications for the position. Please do not group your experience. For each position held, give the name and address of your employer, your position title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected . IMPORTANT NOTES: All information and documents provided by applicants is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and/or Minimum/Selection Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the Requirements. Comments such as "See Résumé" or referencing other unsolicited materials/documents will not be considered as a response; in doing so, your application will be rejected. SOCIAL SECURITY NUMBER: Please provide your social security number for record control purposes. Federal law requires that all employed person have a social security number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: LA County Public Library has announced they are reopening some libraries with limited hours access throughout LA County. Refer to their website at https://lacountylibrary.org/reopening/ for more information.For Candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. DEPARTMENT CONTACT: Andrew Munoz, Exam Analyst Phone: (213) 288-7000 E-mail: AMunoz4@dhs.lacounty .gov ADA COORDINATOR PHONE : (323) 914-7111 CALIFORNIA RELAY SERVICES PHONE : (800) 735-2922 TELETYPE PHONE: (800) 899-4099 Closing Date/Time:
Apr 02, 2023
Full Time
TYPE OF RECRUITMENT Open Competitive Job Opportunity EXAM NUMBER Y6868N FIRST DAY OF FILING March 2, 2022 @ 8:00 AM, PT Applications will be accepted until needs of the department are met and is subject to closure without prior notice. Covid-19 Vaccination All Department of Health Services workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES: The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. Through its integrated system of 25 health centers and four hospitals - and expanded network of community partner clinics - DHS annually provides direct care for over 600,000 unique patients, employs over 23,000 staff, and has an annual budget of over $6.9 billion. For additional information regarding DHS please visit www.dhs.lacounty.gov . Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition, to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings, to supportive housing. MISSION: To advance the health of our patients and our communities by providing extraordinary care. DEFINITION: Supervises a small linen room distribution activity at a hospital. Essential Job Functions Conducts supervisory rounds to inspect ward linen rooms to prevent shortage or over supply, or over accumulation, of linens. Assigns and supervises employees in the receiving, counting, sorting, marking, issuing, and delivering of linens. Trains new employees in linen delivery and related work. Makes recommendations for the efficient use of linen on the wards. Resolves complaints regarding linen delivery service. Monitors the delivery of soiled linen to the loading dock for weighing and pick up by the contracted laundry service provider. Supervises the inventory and shelf rotation of linens. Supervises the processing of emergency orders. Supervises and participates in the keeping of linen delivery, usage, billing, and other records; prepares reports as required. Assigns quotas for linen deliveries to hospital areas. Requisitions supplies and materials to maintain sufficient linen supply levels. Assists in the condemnation of linens. Supervises the supply, issuance, and return of hospital garments to staff. Requirements MINIMUM REQUIREMENTS: One (1) year of experience in the counting, sorting, marking, issuing, and control of linens in an institutional* or commercial** laundry facility. PHYSICAL CLASS III - MODERATE: Includes standing or walking most of the time, with bending, stooping, squatting, twisting, and reaching; includes working on irregular surfaces, occasionally lifting objects weighing over 25 pounds, and frequent lifting of 10 - 25 pounds. SPECIAL REQUIREMENT INFORMATION: *Institutional laundry facilities are defined as juvenile detention centers, jails, prisons or residential care facilities. **Commercial laundry facilities are defined as hotels or industrial laundry facilities. Out-of-Class experience will not be accepted. DESIRABLE QUALIFICATIONS: Additional credit will be given to applicants that possess the following desirable qualifications: Any additional experience in excess of the Minimum Requirements. Additional Information EXAMINATION CONTENT: This examination will consist of an evaluation of experience based upon application information and desirable qualifications weighted 100%. Candidates must achieve a passing score of 70% or higher on this examination in order to be placed on the Eligible Register. ELIGIBILITY INFORMATION : Applications will be processed on an "as-received" basis, and those receiving a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing score in the examination will be added to the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation. NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS. SPECIAL INFORMATION : AVAILABLE SHIFT: Appointees may be required to work any shift including evenings, nights, weekends and holidays. FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, regency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. VACANCY INFORMATION : The resulting eligible register from this examination will be used to fill vacancies throughout the Department of Health Services as they occur APPLICATION AND FILING INFORMATION : Applications must be filed online only. Applications submitted by U.S. mail, Fax, or in person will not be accepted. Applications electronically received after 5:00 p.m., PT, on the last day of filing will not be accepted. Apply online by clicking on the "Apply" tab for this posting. You can also track the status of your application using this website. Plan to submit your online application well in advance of the 5 p.m. (PT) deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. For the foreseeable future, all notices including invitation letters, result letters and notices of non-acceptance will be sent electronically to the email address provided on the application. It is important that applicants provide a valid email address. Please add AMunoz4@dhs.lacounty.gov and info@governmentjobs.com to your email address book and to the list of approved senders to prevent email notifications from being filtered as SPAM/JUNK mail. Please note, if you opt out of receiving emails, you can visit governmentjobs.com, log into your profile and check your inbox. The inbox retains a copy of all emails sent, for your records. The acceptance of your application depends on whether you have clearly shown that you meet the Requirements. Fill out your application completely and correctly to receive full credit for related education, and/or experience in the spaces provided so we can evaluate your qualifications for the position. Please do not group your experience. For each position held, give the name and address of your employer, your position title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected . IMPORTANT NOTES: All information and documents provided by applicants is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and/or Minimum/Selection Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the Requirements. Comments such as "See Résumé" or referencing other unsolicited materials/documents will not be considered as a response; in doing so, your application will be rejected. SOCIAL SECURITY NUMBER: Please provide your social security number for record control purposes. Federal law requires that all employed person have a social security number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: LA County Public Library has announced they are reopening some libraries with limited hours access throughout LA County. Refer to their website at https://lacountylibrary.org/reopening/ for more information.For Candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. DEPARTMENT CONTACT: Andrew Munoz, Exam Analyst Phone: (213) 288-7000 E-mail: AMunoz4@dhs.lacounty .gov ADA COORDINATOR PHONE : (323) 914-7111 CALIFORNIA RELAY SERVICES PHONE : (800) 735-2922 TELETYPE PHONE: (800) 899-4099 Closing Date/Time:
Minimum Qualifications Graduation with a Bachelor's degree from an accredited college or university with major coursework in a related field, plus five (5) years of experience providing customer service, two (2) years of which were in a lead or supervisory capacity. Experience may substitute for education up to a maximum of four (4) years. Licenses or Certifications: None. Notes to Applicants Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information. Job Details: The Customer Service Supervisor position is responsible for supervising the staff operating a 24/7 dispatch call center, (the Austin Water Customer Service Center), including handling phone, radio calls and email requests from internal and external customers with emergency and non-emergency issues pertaining to water and wastewater assets maintained by the City of Austin. In addition, this position is responsible for overseeing the logging of customer calls, funneling service requests to the right operations work group, quality control and documentation of work performed by all CSR's, having knowledge of City of Austin procedures as well as Austin Water procedures. This position is also responsible for call center data, employee training and coaching, running reports and maintaining standards. Teleworking and Alternative Work Schedules are available, after initial training period. When completing the City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered. A resume is required, but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers. A cover letter is also required. In the cover letter, candidates should describe in concise detail their interest in this position and highlight any prior experience that is relevant to this position. If you are selected to interview: Your skill level in some of the competency areas for this job - specifically Microsoft Outlook, Word, and Excel - will be assessed through skills testing with a required minimum passing score of 70%. Additionally, your skills in business writing will be assessed through a written assessment. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution and proof of your professional licenses or certifications. If you are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. A criminal background investigation is required. Secondary Employment: All Austin Water employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee's duty and responsibility to the Department. Austin Water must review all secondary employment. Employees are required to submit a Secondary Employment Application for review and approval upon being hired with Austin Water, as well as current Austin Water employees considering secondary employment. Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises. Pay Range $27.90 - $34.17 Hours 9:30AM-6:00PM Monday - Friday. This is an Essential Position, requiring on-call availability and mandatory service in certain situations. All shifts may be required to work overtime, on-call, weekends, nights, holidays, and during bad weather events. Work hours may be subject to change at management's discretion based on business needs. Job Close Date 06/07/2023 Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Glen Bell Service Center, 3907 S. Industrial Blvd. Preferred Qualifications Experience in a utility or similarly regulated entity and/or experience dispatching service crews using 2-Way Radio Base Station, or other type of radio communications. Knowledgeable in the operation and support of a high volume inbound 24/7 call center and experience managing complex employee schedules including approval of employee leave and ensuring adequate coverage to meet business needs. Demonstrated experience working effectively with other departments or units within an organization to meet business objectives, experience communicating a clear vision and strategic direction for employees and providing training to meet performance goals. Experience developing and implementing team performance measures, tracking metrics, and identifying performance gaps to improve quality of service, database experience and the ability to collect data in a variety of formats, data entry, and produce reports. Strong organizational skills and demonstrated experience in planning, organizing, and working with frequent interruptions and changes in priorities. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Resolves customer conflicts and provides options to ensure customer satisfaction. Develops, revises, and implements standard operating practices, policies, and procedures for the section/division. Determines goals/objectives/resource requirements for activities within the division. Oversees billing collection and payment arrangement functions. Reviews and approves account documentation. Provides technical advice and assistance to employees, city management, contractors, and citizens. Coordinates division activities with other divisions and departments. Ensures all Citizen Assistance Forms are assigned to respective sections and processed within set deadlines. Prepares financial summaries, performance measures, data, and reports for management review. Plans, develops, implements and conducts on-going education and in-service training programs. Responsibilities - Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of rate structures, utility usage, and conservation methods. Knowledge of utility conservation methods and procedures applicable to commercial, industrial or residential uses. Knowledge of supervisory and managerial techniques and principles. Knowledge of city practice, policy and procedures. Skill in oral and written communication. Skill in using computers and related software. Skill in data analysis and problem solving. Skill in planning and organizing. Skill in handling multiple tasks and prioritizing. Ability to calculate services and rate classification for commercial, industrial or residential applications. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain good working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor's degree from an accredited college or university with major coursework in a related field, plus five (5) years of experience providing customer service, two (2) years of which were in a lead or supervisory capacity. Experience may substitute for education up to a maximum of four (4) years. Do you meet these requirements? Yes No * How many years of experience do you have dispatching service crews using two-way radios, mobile radios, radio consoles, or any other type of communication systems? None Less than 1 year 1 - 3 years 3 - 5 years More than 5 years * What supervisory experience do you have? Select all that apply. Hiring Training Scheduling Performance Evaluation Disciplining Firing * Do you have experience handling complex customer issues and resolving escalated customer calls and/or emails? Yes No * Do you have experience coordinating, collaborating, and working effectively with other departments or units within an organization? Yes No * Do you have experience developing and communicating a clear vision and strategic direction for employees, as well as providing training to employees to meet performance goals? Yes No * Do you have experience developing and implementing performance measures, tracking metrics, and identifying performance gaps which would improve quality of service? Yes No * Do you have experience with collecting data in a variety of formats, data entry, data analysis, and producing reports? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. * Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee's full name. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Jun 04, 2023
Full Time
Minimum Qualifications Graduation with a Bachelor's degree from an accredited college or university with major coursework in a related field, plus five (5) years of experience providing customer service, two (2) years of which were in a lead or supervisory capacity. Experience may substitute for education up to a maximum of four (4) years. Licenses or Certifications: None. Notes to Applicants Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information. Job Details: The Customer Service Supervisor position is responsible for supervising the staff operating a 24/7 dispatch call center, (the Austin Water Customer Service Center), including handling phone, radio calls and email requests from internal and external customers with emergency and non-emergency issues pertaining to water and wastewater assets maintained by the City of Austin. In addition, this position is responsible for overseeing the logging of customer calls, funneling service requests to the right operations work group, quality control and documentation of work performed by all CSR's, having knowledge of City of Austin procedures as well as Austin Water procedures. This position is also responsible for call center data, employee training and coaching, running reports and maintaining standards. Teleworking and Alternative Work Schedules are available, after initial training period. When completing the City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered. A resume is required, but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers. A cover letter is also required. In the cover letter, candidates should describe in concise detail their interest in this position and highlight any prior experience that is relevant to this position. If you are selected to interview: Your skill level in some of the competency areas for this job - specifically Microsoft Outlook, Word, and Excel - will be assessed through skills testing with a required minimum passing score of 70%. Additionally, your skills in business writing will be assessed through a written assessment. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution and proof of your professional licenses or certifications. If you are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. A criminal background investigation is required. Secondary Employment: All Austin Water employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee's duty and responsibility to the Department. Austin Water must review all secondary employment. Employees are required to submit a Secondary Employment Application for review and approval upon being hired with Austin Water, as well as current Austin Water employees considering secondary employment. Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises. Pay Range $27.90 - $34.17 Hours 9:30AM-6:00PM Monday - Friday. This is an Essential Position, requiring on-call availability and mandatory service in certain situations. All shifts may be required to work overtime, on-call, weekends, nights, holidays, and during bad weather events. Work hours may be subject to change at management's discretion based on business needs. Job Close Date 06/07/2023 Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Glen Bell Service Center, 3907 S. Industrial Blvd. Preferred Qualifications Experience in a utility or similarly regulated entity and/or experience dispatching service crews using 2-Way Radio Base Station, or other type of radio communications. Knowledgeable in the operation and support of a high volume inbound 24/7 call center and experience managing complex employee schedules including approval of employee leave and ensuring adequate coverage to meet business needs. Demonstrated experience working effectively with other departments or units within an organization to meet business objectives, experience communicating a clear vision and strategic direction for employees and providing training to meet performance goals. Experience developing and implementing team performance measures, tracking metrics, and identifying performance gaps to improve quality of service, database experience and the ability to collect data in a variety of formats, data entry, and produce reports. Strong organizational skills and demonstrated experience in planning, organizing, and working with frequent interruptions and changes in priorities. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Resolves customer conflicts and provides options to ensure customer satisfaction. Develops, revises, and implements standard operating practices, policies, and procedures for the section/division. Determines goals/objectives/resource requirements for activities within the division. Oversees billing collection and payment arrangement functions. Reviews and approves account documentation. Provides technical advice and assistance to employees, city management, contractors, and citizens. Coordinates division activities with other divisions and departments. Ensures all Citizen Assistance Forms are assigned to respective sections and processed within set deadlines. Prepares financial summaries, performance measures, data, and reports for management review. Plans, develops, implements and conducts on-going education and in-service training programs. Responsibilities - Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of rate structures, utility usage, and conservation methods. Knowledge of utility conservation methods and procedures applicable to commercial, industrial or residential uses. Knowledge of supervisory and managerial techniques and principles. Knowledge of city practice, policy and procedures. Skill in oral and written communication. Skill in using computers and related software. Skill in data analysis and problem solving. Skill in planning and organizing. Skill in handling multiple tasks and prioritizing. Ability to calculate services and rate classification for commercial, industrial or residential applications. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain good working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor's degree from an accredited college or university with major coursework in a related field, plus five (5) years of experience providing customer service, two (2) years of which were in a lead or supervisory capacity. Experience may substitute for education up to a maximum of four (4) years. Do you meet these requirements? Yes No * How many years of experience do you have dispatching service crews using two-way radios, mobile radios, radio consoles, or any other type of communication systems? None Less than 1 year 1 - 3 years 3 - 5 years More than 5 years * What supervisory experience do you have? Select all that apply. Hiring Training Scheduling Performance Evaluation Disciplining Firing * Do you have experience handling complex customer issues and resolving escalated customer calls and/or emails? Yes No * Do you have experience coordinating, collaborating, and working effectively with other departments or units within an organization? Yes No * Do you have experience developing and communicating a clear vision and strategic direction for employees, as well as providing training to employees to meet performance goals? Yes No * Do you have experience developing and implementing performance measures, tracking metrics, and identifying performance gaps which would improve quality of service? Yes No * Do you have experience with collecting data in a variety of formats, data entry, data analysis, and producing reports? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. * Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee's full name. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
LOS ANGELES COUNTY
Los Angeles, California, United States
TYPE OF RECRUITMENT Open Competitive Job Opportunity EXAM NUMBER C-3901-I APPLICATION FILING PERIOD Beginning Tuesday, July 9, 2019 at 7:00 a.m.. Pacific Time (PT). This examination will remain open until the needs of the service are met and is subject to closure without prior notice. ONLINE FILING ONLY FOR THIS EXAMINATION. APPLICATIONS SUBMITTED VIA U.S. MAIL, E-MAIL, FAX, OR IN PERSON WILL NOT BE ACCEPTED. This announcement is being reposted to add COVID-19 vaccine information in the Additional Information Section. Essential Job Functions A Survey Supervisor I, Flood Control is responsible for performing a combination of the following essential job functions: provides administrative and technical supervision for sub-professional office engineering personnel engaged in the implementation, coordination and checking of general surveys; reviews Record of Survey Maps and Corner Records for compliance with the Professional Land Surveyor's Act; reviews pending jobs and supervises the assembly of all survey information such as tract maps, parcel maps, construction and design plans and surveys of record that are needed to accomplish field survey work; designs and recommends control systems and methods to be used for hydrographic surveys and coordinates this work with the Field Engineers; supervises and performs checks on survey calculations for closing and adjusting traverses, computing coordinates, trilateration and triangulation, and reconciling conflicting vertical control data; plans and coordinates survey methods to obtain the desired accuracy, to meet legal requirements, to meet completion dates, and to ensure the suitability of surveys for intended purposes; analyzes completed survey notes for mathematical accuracy, accepted surveying practices, and conformance to required methodology and legal requirements; prepares specifications for aerial mapping and photography, reviews bids, and recommends contract awards; initiates requests for aerial mapping and photography, coordinates work with the contractors and checks finished products and billing for compliance with contract provisions; supervises the preparation of topographic maps based on survey data; and administers and coordinates consultant surveying contracts or the surveying portion of general design contracts including all liaison and negotiations with consultants for the completion of such contacts from design and control phase to the conclusion of construction. Requirements MINIMUM REQUIREMENTS: Option I: Three years of experience as a Survey Party Chief I in the service of the County of Los Angeles*. Option II: One year of experience at the level of a Survey Party Chief II**. A California State Certificate of Registration as a Professional Land Surveyor, or a California State Certificate of Registration as a Civil Engineer issued prior to January 1, 1982 is required. LICENSE: A valid California Class C Driver License is required to perform job-related essential functions. LICENSE INFORMATION Successful applicants for positions that require driving must obtain and present a copy of his/her driving record from the California State Department of Motor Vehicles before final appointment. Applicants should not present a copy of their driving history until asked to do so by the hiring department. The County will make an individualized assessment of whether an applicant's driving history has a direct or adverse relationship with the specific duties of the job. License must not be currently suspended, restricted, or revoked. PHYSICAL CLASS: Physical Class II - Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved.*. SPECIAL REQUIREMENT INFORMATION: *To qualify applicants must have County status as a Survey Party Chief I as evidenced by holding such payroll title for the required period of time. No out-of-class experience will be accepted. **Experience at the level of the Los Angeles County class of Survey Party Chief II is defined as performing the more complex or difficult types of surveying, such as specialized geodetic control, boundary, hydrographic, right of way and construction surveys including supervision of a large survey crew or multiple survey crews in the field in the above types of surveys. Additional Information EXAMINATION CONTENT This examination will consist of an Interview covering experience, work style, and general ability to perform the duties of the position weighted 100%. Candidates must achieve a passing score of 70% or higher on the interview in order to be placed on the eligible register. Final results will be sent by U.S.. postal mail. Test scores cannot be disclosed over the phone. ELIGIBILITY INFORMATION The names of candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation. No person may compete in this examination more than once every twelve (12) months. Applications will be processed on an as-received basis and those receiving a passing score will be promulgated to the eligible register accordingly. SPECIAL INFORMATION The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. All County workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. VACANCY INFORMATION The resulting eligible register for this examination will be used to fill a vacancy in the Department of Public Works. APPLICATION AND FILING INFORMATION Fill out your application completely. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. The acceptance of your application will depend on whether you have clearly shown that you meet the Minimum Requirements . Please be sure your application shows complete information, including dates for education and jobs held which relate to this position. In the space provided for education, include the names and addresses of schools attended, titles of courses completed, dates completed, and number of credits earned. For each job held, give the name and address of your employer, your job title, beginning and ending dates, and description of work performed. All information supplied by applicants is subject to verification. We may reject your application at any time during the examination or selection process. IMPORTANT NOTES Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT . Utilizing VERBIAGE from Class Specification and/or Minimum Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . ONLINE FILING ONLY Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using this website. We must receive your application by 5:30 P.M., Pacific Time, on the last day of filing. Note: if you are unable to attach required documents, you must e-mail them to blai@dpw.lacounty.gov within fifteen (15) calendar days from application filing online. Please include your name, exam number and exam title. SOCIAL SECURITY NUMBER Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. NO SHARING USER ID AND PASSWORD All applicants must file their application online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. COMPUTER AND INTERNET ACCESS AT LIBRARIES For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. CONTACT INFORMATION Department Contact Name: Brenda Lai Department Contact Phone: (626) 458-2141 Department Contact Fax : (626) 979-5440 Department Contact Email: blai@dpw.lacounty.gov ADA Coordinator Phone: (626) 458-2141 Teletype Phone: (626) 282-7829 California Relay Services : (800) 735-2922 Closing Date/Time:
Oct 21, 2022
Full Time
TYPE OF RECRUITMENT Open Competitive Job Opportunity EXAM NUMBER C-3901-I APPLICATION FILING PERIOD Beginning Tuesday, July 9, 2019 at 7:00 a.m.. Pacific Time (PT). This examination will remain open until the needs of the service are met and is subject to closure without prior notice. ONLINE FILING ONLY FOR THIS EXAMINATION. APPLICATIONS SUBMITTED VIA U.S. MAIL, E-MAIL, FAX, OR IN PERSON WILL NOT BE ACCEPTED. This announcement is being reposted to add COVID-19 vaccine information in the Additional Information Section. Essential Job Functions A Survey Supervisor I, Flood Control is responsible for performing a combination of the following essential job functions: provides administrative and technical supervision for sub-professional office engineering personnel engaged in the implementation, coordination and checking of general surveys; reviews Record of Survey Maps and Corner Records for compliance with the Professional Land Surveyor's Act; reviews pending jobs and supervises the assembly of all survey information such as tract maps, parcel maps, construction and design plans and surveys of record that are needed to accomplish field survey work; designs and recommends control systems and methods to be used for hydrographic surveys and coordinates this work with the Field Engineers; supervises and performs checks on survey calculations for closing and adjusting traverses, computing coordinates, trilateration and triangulation, and reconciling conflicting vertical control data; plans and coordinates survey methods to obtain the desired accuracy, to meet legal requirements, to meet completion dates, and to ensure the suitability of surveys for intended purposes; analyzes completed survey notes for mathematical accuracy, accepted surveying practices, and conformance to required methodology and legal requirements; prepares specifications for aerial mapping and photography, reviews bids, and recommends contract awards; initiates requests for aerial mapping and photography, coordinates work with the contractors and checks finished products and billing for compliance with contract provisions; supervises the preparation of topographic maps based on survey data; and administers and coordinates consultant surveying contracts or the surveying portion of general design contracts including all liaison and negotiations with consultants for the completion of such contacts from design and control phase to the conclusion of construction. Requirements MINIMUM REQUIREMENTS: Option I: Three years of experience as a Survey Party Chief I in the service of the County of Los Angeles*. Option II: One year of experience at the level of a Survey Party Chief II**. A California State Certificate of Registration as a Professional Land Surveyor, or a California State Certificate of Registration as a Civil Engineer issued prior to January 1, 1982 is required. LICENSE: A valid California Class C Driver License is required to perform job-related essential functions. LICENSE INFORMATION Successful applicants for positions that require driving must obtain and present a copy of his/her driving record from the California State Department of Motor Vehicles before final appointment. Applicants should not present a copy of their driving history until asked to do so by the hiring department. The County will make an individualized assessment of whether an applicant's driving history has a direct or adverse relationship with the specific duties of the job. License must not be currently suspended, restricted, or revoked. PHYSICAL CLASS: Physical Class II - Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved.*. SPECIAL REQUIREMENT INFORMATION: *To qualify applicants must have County status as a Survey Party Chief I as evidenced by holding such payroll title for the required period of time. No out-of-class experience will be accepted. **Experience at the level of the Los Angeles County class of Survey Party Chief II is defined as performing the more complex or difficult types of surveying, such as specialized geodetic control, boundary, hydrographic, right of way and construction surveys including supervision of a large survey crew or multiple survey crews in the field in the above types of surveys. Additional Information EXAMINATION CONTENT This examination will consist of an Interview covering experience, work style, and general ability to perform the duties of the position weighted 100%. Candidates must achieve a passing score of 70% or higher on the interview in order to be placed on the eligible register. Final results will be sent by U.S.. postal mail. Test scores cannot be disclosed over the phone. ELIGIBILITY INFORMATION The names of candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation. No person may compete in this examination more than once every twelve (12) months. Applications will be processed on an as-received basis and those receiving a passing score will be promulgated to the eligible register accordingly. SPECIAL INFORMATION The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. All County workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. VACANCY INFORMATION The resulting eligible register for this examination will be used to fill a vacancy in the Department of Public Works. APPLICATION AND FILING INFORMATION Fill out your application completely. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. The acceptance of your application will depend on whether you have clearly shown that you meet the Minimum Requirements . Please be sure your application shows complete information, including dates for education and jobs held which relate to this position. In the space provided for education, include the names and addresses of schools attended, titles of courses completed, dates completed, and number of credits earned. For each job held, give the name and address of your employer, your job title, beginning and ending dates, and description of work performed. All information supplied by applicants is subject to verification. We may reject your application at any time during the examination or selection process. IMPORTANT NOTES Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT . Utilizing VERBIAGE from Class Specification and/or Minimum Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . ONLINE FILING ONLY Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using this website. We must receive your application by 5:30 P.M., Pacific Time, on the last day of filing. Note: if you are unable to attach required documents, you must e-mail them to blai@dpw.lacounty.gov within fifteen (15) calendar days from application filing online. Please include your name, exam number and exam title. SOCIAL SECURITY NUMBER Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. NO SHARING USER ID AND PASSWORD All applicants must file their application online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. COMPUTER AND INTERNET ACCESS AT LIBRARIES For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. CONTACT INFORMATION Department Contact Name: Brenda Lai Department Contact Phone: (626) 458-2141 Department Contact Fax : (626) 979-5440 Department Contact Email: blai@dpw.lacounty.gov ADA Coordinator Phone: (626) 458-2141 Teletype Phone: (626) 282-7829 California Relay Services : (800) 735-2922 Closing Date/Time:
SAN BERNARDINO COUNTY, CA
Colton, California, United States
The Job Earn An Annual Salary Up To $107,619 Join Our Team And Receive A Recruitment Bonus $1000 upon hire and $1000 upon completion of 2080 service hours . Did A County Employee Refer You? They Can Receive A Bonus For You Joining Our Team. Refer to the MOU For Details on both the Recruitment and Referral Bonus Program Arrowhead Regional Medical Center (ARMC) is recruiting for a Hospital Coding Manger who can plan, manage, and coordinate the activities of the Coding unit of the Health Information Management Department for the hospital. This exciting position will ensure prompt completion and accuracy of coding; monitor and evaluate quality of clinical documentation to support patient care and maximum reimbursement; conduct quality reviews, monitor patterns, trends and variations. Other duties include: Assists in the development of standards and policies and procedures, and the development and management of hospital and department initiatives; monitors and evaluates results; makes recommendations. Ensures staff adhere to laws, regulations, and privacy and reporting requirements; ensures standards, practices and procedures are met and maintained for the proper processing and maintenance of patient health records. Coordinates and collaborates with physicians, hospital and County departments; serves as liaison with community; serves on committees; researches and analyzes new coding systems and technology; acts as a resource; makes recommendations. Prepares or assists with the development and preparation of statistical reports; conducts special studies; prepares action plans, reports and correspondence. Represents the Arrowhead Regional Medical Center's Health Information Management Department in court related appearances as needed. For more detailed information, refer to the Health Information Coding Manager job description. To learn more about our hospital click http://bit.ly/LearnAboutARMC . THE DEPARTMENT ARMC, a university affiliated teaching hospital owned and operated by the County of San Bernardino, is a state-of-the-art, 456-bed teaching hospital. ARMC's 24-hour Emergency Department is the only level II Trauma Center in San Bernardino County that is verified by the American College of Surgeons and sees more than 100,000 annual visits. Services also include a Regional Burn Center, Behavioral Health, Outpatient Specialty Clinics, Primary Care Family Health Centers, a certified Primary Stroke Center and a 30 bed Neonatal Intensive Care Unit that is a Community California Children's certified unit with a Baby Friendly designation from the Baby-Friendly USA with over 2800 births annually. Conditions of Employment Vaccination Requirement: Per the December 24, 2021 updated CA State Public Health Officer Order, all workers who provide services or work in facilities described in subdivision (a) of the order, including clinics and doctor offices, must be fully vaccinated for COVID-19. In addition, CDPH Public Health Officer Orders updated on February 22, 2022 requires all workers in health care settings currently eligible for boosters, who provide services or work in the impacted facilities must be "fully vaccinated and boosted" for COVID-19 by March 1, 2022. Workers may be exempt from the vaccination requirements under section (1). View the full order here: https://bit.ly/3k0RNMt The entire All Facilities Letter notifying of updates to the Public Health Order is available at the following link: AFL 21-34.3 Coronavirus Disease 2019 (COVID-19) Vaccine Requirement for Healthcare Personnel (HCP) Background : Applicants selected for these positions must pass a background investigation, drug test, verification of employment history and education. Minimum Requirements Credentials: Must possess and maintain one of the following: Certified Coding Specialist (CCS) issued by the American Health Information Management Association (AHIMA). Certified Professional Coder (CPC) issued by the American Academy of Professional Coders. --AND-- Experience: Three (3) years of experience (within the past 5 years) coding inpatient and outpatient stays in an acute care hospital utilizing ICD-10 (International Coding of Diseases) and CPT (Current Procedural Terminology) coding classifications, that includes one (1) year experience as a lead or supervisor. NOTE: possession of a Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) certification issued by the American Health Information Management Association (AHIMA) may substitute for the CCS or CPC requirement. Candidates are encourage to upload their certificate(s) with their application. Medical billing is not considered qualifying experience (i.e., experience billing for supplies and services related to routine patient visits such as charge codes or coding from encounter forms). Desired Qualifications The ideal candidate will possess a Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) certification issued by the American Health Information Management Association (AHIMA) is highly desired. Selection Process There will be a competitive evaluation of qualifications based on the information provided in your Application and the Supplemental Questionnaire. The most highly qualified candidates, based on the evaluation results, will be referred for an interview. Be sure to include in your application and supplemental questions your experience in meeting the minimum requirements. Application Procedure : Please complete and submit the online employment application and supplemental questionnaire as soon as possible as this recruitment may close at any time without notice. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process Closing Date/Time:
Jan 19, 2023
Full Time
The Job Earn An Annual Salary Up To $107,619 Join Our Team And Receive A Recruitment Bonus $1000 upon hire and $1000 upon completion of 2080 service hours . Did A County Employee Refer You? They Can Receive A Bonus For You Joining Our Team. Refer to the MOU For Details on both the Recruitment and Referral Bonus Program Arrowhead Regional Medical Center (ARMC) is recruiting for a Hospital Coding Manger who can plan, manage, and coordinate the activities of the Coding unit of the Health Information Management Department for the hospital. This exciting position will ensure prompt completion and accuracy of coding; monitor and evaluate quality of clinical documentation to support patient care and maximum reimbursement; conduct quality reviews, monitor patterns, trends and variations. Other duties include: Assists in the development of standards and policies and procedures, and the development and management of hospital and department initiatives; monitors and evaluates results; makes recommendations. Ensures staff adhere to laws, regulations, and privacy and reporting requirements; ensures standards, practices and procedures are met and maintained for the proper processing and maintenance of patient health records. Coordinates and collaborates with physicians, hospital and County departments; serves as liaison with community; serves on committees; researches and analyzes new coding systems and technology; acts as a resource; makes recommendations. Prepares or assists with the development and preparation of statistical reports; conducts special studies; prepares action plans, reports and correspondence. Represents the Arrowhead Regional Medical Center's Health Information Management Department in court related appearances as needed. For more detailed information, refer to the Health Information Coding Manager job description. To learn more about our hospital click http://bit.ly/LearnAboutARMC . THE DEPARTMENT ARMC, a university affiliated teaching hospital owned and operated by the County of San Bernardino, is a state-of-the-art, 456-bed teaching hospital. ARMC's 24-hour Emergency Department is the only level II Trauma Center in San Bernardino County that is verified by the American College of Surgeons and sees more than 100,000 annual visits. Services also include a Regional Burn Center, Behavioral Health, Outpatient Specialty Clinics, Primary Care Family Health Centers, a certified Primary Stroke Center and a 30 bed Neonatal Intensive Care Unit that is a Community California Children's certified unit with a Baby Friendly designation from the Baby-Friendly USA with over 2800 births annually. Conditions of Employment Vaccination Requirement: Per the December 24, 2021 updated CA State Public Health Officer Order, all workers who provide services or work in facilities described in subdivision (a) of the order, including clinics and doctor offices, must be fully vaccinated for COVID-19. In addition, CDPH Public Health Officer Orders updated on February 22, 2022 requires all workers in health care settings currently eligible for boosters, who provide services or work in the impacted facilities must be "fully vaccinated and boosted" for COVID-19 by March 1, 2022. Workers may be exempt from the vaccination requirements under section (1). View the full order here: https://bit.ly/3k0RNMt The entire All Facilities Letter notifying of updates to the Public Health Order is available at the following link: AFL 21-34.3 Coronavirus Disease 2019 (COVID-19) Vaccine Requirement for Healthcare Personnel (HCP) Background : Applicants selected for these positions must pass a background investigation, drug test, verification of employment history and education. Minimum Requirements Credentials: Must possess and maintain one of the following: Certified Coding Specialist (CCS) issued by the American Health Information Management Association (AHIMA). Certified Professional Coder (CPC) issued by the American Academy of Professional Coders. --AND-- Experience: Three (3) years of experience (within the past 5 years) coding inpatient and outpatient stays in an acute care hospital utilizing ICD-10 (International Coding of Diseases) and CPT (Current Procedural Terminology) coding classifications, that includes one (1) year experience as a lead or supervisor. NOTE: possession of a Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) certification issued by the American Health Information Management Association (AHIMA) may substitute for the CCS or CPC requirement. Candidates are encourage to upload their certificate(s) with their application. Medical billing is not considered qualifying experience (i.e., experience billing for supplies and services related to routine patient visits such as charge codes or coding from encounter forms). Desired Qualifications The ideal candidate will possess a Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) certification issued by the American Health Information Management Association (AHIMA) is highly desired. Selection Process There will be a competitive evaluation of qualifications based on the information provided in your Application and the Supplemental Questionnaire. The most highly qualified candidates, based on the evaluation results, will be referred for an interview. Be sure to include in your application and supplemental questions your experience in meeting the minimum requirements. Application Procedure : Please complete and submit the online employment application and supplemental questionnaire as soon as possible as this recruitment may close at any time without notice. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process Closing Date/Time:
City of Sacramento, CA
Sacramento, California, United States
THE POSITION The City of Sacramento requires all newly appointed employees to be fully vaccinated against COVID-19 as a condition of employment. Candidates seeking an accommodation from this requirement will be considered on a case-by-case basis. IDEAL CANDIDATE STATEMENT The Customer Service Representative reports to the Customer Service Supervisor within the Customer Service Unit in the Department of Utilities. The ideal candidate displays enthusiasm for customer service and has call center, banking, or cashiering experience and values providing exceptional customer service. The ideal candidate has the ability to explain complex billing issues to customers, both orally, and in writing, in an environment responding to a high volume of customer contacts. To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. - Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. - Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. - Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. - Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. - Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. - Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. - Perform notary services. - Assist in the training of other employees. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar, and punctuation. - Proper public and telephone contact practices. - Basic financial record keeping procedures and methods. - Methods and equipment used in processing payment and other fees. - Modern office practices, procedures and equipment, including filing systems. - Basic mathematical principles and procedures. - Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. - Computer operations, including computer software applications and other specialized business applications. - Organization, procedures and operating details of City department to which assigned. Skills in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Be flexible with changes in policies and procedures - Work under pressure. - Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Learn the organization, procedure and operation details of the City. - Use a variety of business software applications in order to complete assigned duties in a timely manner. - Use good judgment in the application of City policies, regulations and procedures. - Work any shift, including weekends and holidays is mandatory for some assignments. - Maintain appropriate records and reports. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Understand and follow oral and written instructions. - Work with minimal supervision. - Speak clearly and concisely. - Perform notary services. - Work with a diverse group. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Some assignments may require possession of a valid California Class C Driver License. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application, or sent to the Employment Office by email/fax or mailed by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass LiveScan/fingerprinting; and provide proof of receiving a complete COVID-19 vaccination. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at http://www.cityofsacramento.org/HR/Career-Opportunities ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: http://portal.cityofsacramento.org/HR/Divisions/Administration/HR-Boards-Commissions/Civil-Service-Board Union Contracts: http://portal.cityofsacramento.org/HR/Divisions/Labor-Relations/Labor-Agreements Salary Schedule: http://portal.cityofsacramento.org/HR/Document-Library Closing Date/Time: 6/8/2023 11:59 PM Pacific
May 26, 2023
Full Time
THE POSITION The City of Sacramento requires all newly appointed employees to be fully vaccinated against COVID-19 as a condition of employment. Candidates seeking an accommodation from this requirement will be considered on a case-by-case basis. IDEAL CANDIDATE STATEMENT The Customer Service Representative reports to the Customer Service Supervisor within the Customer Service Unit in the Department of Utilities. The ideal candidate displays enthusiasm for customer service and has call center, banking, or cashiering experience and values providing exceptional customer service. The ideal candidate has the ability to explain complex billing issues to customers, both orally, and in writing, in an environment responding to a high volume of customer contacts. To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. - Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. - Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. - Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. - Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. - Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. - Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. - Perform notary services. - Assist in the training of other employees. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar, and punctuation. - Proper public and telephone contact practices. - Basic financial record keeping procedures and methods. - Methods and equipment used in processing payment and other fees. - Modern office practices, procedures and equipment, including filing systems. - Basic mathematical principles and procedures. - Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. - Computer operations, including computer software applications and other specialized business applications. - Organization, procedures and operating details of City department to which assigned. Skills in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Be flexible with changes in policies and procedures - Work under pressure. - Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Learn the organization, procedure and operation details of the City. - Use a variety of business software applications in order to complete assigned duties in a timely manner. - Use good judgment in the application of City policies, regulations and procedures. - Work any shift, including weekends and holidays is mandatory for some assignments. - Maintain appropriate records and reports. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Understand and follow oral and written instructions. - Work with minimal supervision. - Speak clearly and concisely. - Perform notary services. - Work with a diverse group. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Some assignments may require possession of a valid California Class C Driver License. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application, or sent to the Employment Office by email/fax or mailed by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass LiveScan/fingerprinting; and provide proof of receiving a complete COVID-19 vaccination. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at http://www.cityofsacramento.org/HR/Career-Opportunities ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: http://portal.cityofsacramento.org/HR/Divisions/Administration/HR-Boards-Commissions/Civil-Service-Board Union Contracts: http://portal.cityofsacramento.org/HR/Divisions/Labor-Relations/Labor-Agreements Salary Schedule: http://portal.cityofsacramento.org/HR/Document-Library Closing Date/Time: 6/8/2023 11:59 PM Pacific
City of Sacramento, CA
Sacramento, California, United States
THE POSITION The City of Sacramento requires all newly appointed employees to be fully vaccinated against COVID-19 as a condition of employment. Candidates seeking an accommodation from this requirement will be considered on a case-by-case basis. With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the State of California with the ability to report to Sacramento-based physical worksites daily if required. To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. - Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. - Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. - Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. - Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. - Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. - Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. - Perform notary services. - Assist in the training of other employees. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar, and punctuation. - Proper public and telephone contact practices. - Basic financial record keeping procedures and methods. - Methods and equipment used in processing payment and other fees. - Modern office practices, procedures and equipment, including filing systems. - Basic mathematical principles and procedures. - Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. - Computer operations, including computer software applications and other specialized business applications. - Organization, procedures and operating details of City department to which assigned. Skills in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Be flexible with changes in policies and procedures - Work under pressure. - Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Learn the organization, procedure and operation details of the City. - Use a variety of business software applications in order to complete assigned duties in a timely manner. - Use good judgment in the application of City policies, regulations and procedures. - Work any shift, including weekends and holidays is mandatory for some assignments. - Maintain appropriate records and reports. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Understand and follow oral and written instructions. - Work with minimal supervision. - Speak clearly and concisely. - Perform notary services. - Work with a diverse group. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then p roof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Some assignments may require possession of a valid California Class C Driver License. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week ). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application . Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application, or sent to the Employment Office by email/fax or mailed by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass LiveScan /fingerprinting; and provide proof of receiving a complete COVID-19 vaccination. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at http://www.cityofsacramento.org/HR/Career-Opportunities ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: http://portal.cityofsacramento.org/HR/Divisions/Administration/HR-Boards-Commissions/Civil-Service-Board Union Contracts: http://portal.cityofsacramento.org/HR/Divisions/Labor-Relations/Labor-Agreements Salary Schedule: http://portal.cityofsacramento.org/HR/Document-Library Closing Date/Time: 6/18/2023 11:59 PM Pacific
Jun 05, 2023
Full Time
THE POSITION The City of Sacramento requires all newly appointed employees to be fully vaccinated against COVID-19 as a condition of employment. Candidates seeking an accommodation from this requirement will be considered on a case-by-case basis. With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the State of California with the ability to report to Sacramento-based physical worksites daily if required. To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. - Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. - Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. - Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. - Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. - Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. - Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. - Perform notary services. - Assist in the training of other employees. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar, and punctuation. - Proper public and telephone contact practices. - Basic financial record keeping procedures and methods. - Methods and equipment used in processing payment and other fees. - Modern office practices, procedures and equipment, including filing systems. - Basic mathematical principles and procedures. - Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. - Computer operations, including computer software applications and other specialized business applications. - Organization, procedures and operating details of City department to which assigned. Skills in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Be flexible with changes in policies and procedures - Work under pressure. - Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Learn the organization, procedure and operation details of the City. - Use a variety of business software applications in order to complete assigned duties in a timely manner. - Use good judgment in the application of City policies, regulations and procedures. - Work any shift, including weekends and holidays is mandatory for some assignments. - Maintain appropriate records and reports. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Understand and follow oral and written instructions. - Work with minimal supervision. - Speak clearly and concisely. - Perform notary services. - Work with a diverse group. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then p roof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Some assignments may require possession of a valid California Class C Driver License. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week ). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application . Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application, or sent to the Employment Office by email/fax or mailed by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass LiveScan /fingerprinting; and provide proof of receiving a complete COVID-19 vaccination. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at http://www.cityofsacramento.org/HR/Career-Opportunities ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: http://portal.cityofsacramento.org/HR/Divisions/Administration/HR-Boards-Commissions/Civil-Service-Board Union Contracts: http://portal.cityofsacramento.org/HR/Divisions/Labor-Relations/Labor-Agreements Salary Schedule: http://portal.cityofsacramento.org/HR/Document-Library Closing Date/Time: 6/18/2023 11:59 PM Pacific
City of Santa Clara, CA
Santa Clara, California, United States
Description The Department: The mission of the Finance Department is to ensure that the financial/fiscal activities of the City, its Agencies and Corporations are performed, recorded and presented in compliance with professional and ethical standards. To learn more about the City of Santa Clara's Department of Finance click here. The Position: The Customer Service Representative is the entry-level classification in the Customer Service Representative series. This classification has a primary focus on providing superior customer service to the citizens and customers of the City of Santa Clara in handling a variety of customer account and billing issues. Incumbents in this classification may be assigned to answer telephone calls, handle difficult inquiries, perform cashiering duties, process business licenses, and perform functions associated with customer billing, analysis, account adjustments, collections, or the financial assistance programs offered to utility customers. This classification is distinguished from the Senior Customer Service Representative in that the latter is a lead worker position requiring a greater degree of technical knowledge, analytical ability, and independent judgment. This is a full-time in office position in the Municipal Services Division located at City Hall. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Typical Duties Duties may include, but are not limited to, the following: Under general supervision: • Assists customers in person, by telephone, and in writing by answering inquiries, responding to complaints, and explaining department policies and procedures • Receives, processes, and audits business tax certificates and license affidavits, utility applications, and other materials pertaining to utility accounts for completeness and accuracy; assists with the processing of delinquent accounts, including negotiating payment arrangements • Receives and processes payment of various bills, permits, licenses, and fees including making change for cash payments; traces payments received without remittance advice to determine account to be credited • Processes petty cash including advances and reimbursements • Balances and tracks financial transactions • Updates and maintains electronic and/or paper records of all transactions involving customer accounts, including monies received and customer calls • Validates utility registers, removes statements that are in error and prepares corrected statements and transmittal sheets • Calculates customers' average monthly consumption to estimate utility costs and notifies customers about status changes related to their tax or utility accounts • Researches customer records and acts as liaison between customers, contractors, and other City departments to resolve inquiries and explain City code and/or utility rates related to Municipal Services tax and utility billing requirements • Educates customers about the fundamentals and benefits of current and emerging programs including financial aid, solid waste, and green programs to drive participation results • Prepares a variety of correspondence and reports related to business tax, billing issues, and adjustments • Reviews new Santa Clara businesses to ensure compliance with City code • Runs queries from departmental computer applications • Performs other related duties as assigned Minimum Qualifications EDUCATION AND EXPERIENCE Minimum Qualifications: • Graduation from high school or possession of a GED; and • One (1) year of experience in banking, business license processing, call center operations, cashiering, customer service, and/or utility billing, preferably with a municipal or utility agency Acceptable Substitution: None. License/Certifications: None. OTHER REQUIREMENTS • May be required to work evenings. • Must be able to perform all the essential functions of the job assignment. Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to test. Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview will be required prior to appointment. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. VETERAN’S PREFERENCE POINTS: This position qualifies for Veteran’s Preference Points. Applicants who have separated from service (Active Duty Status) must submit proof of honorable discharge (Form DD214) with their application at time of filing or will be ineligible to have points added to their final score. Knowledge, Skills, and Abilities Knowledge of : • Computer applications (such as Microsoft Word, Access, Excel and PowerPoint) • Principles and practices of customer service • Office safety practices, procedures, and standards • Basic accounting, bookkeeping, cashiering, and billing processes and procedures • Cash handling Ability to : • Count cash and make change accurately • Perform basic arithmetic computations with speed and accuracy • Maintain professionalism, courtesy, and composure at all times, including stressful situations • Establish and maintain a cooperative working relationship with those contacted in the course of work, including the general public • Provide exceptional customer service • Maintain accurate records and database systems • Communicate effectively; both orally and in writing • Work in a team-based environment and achieve common goals • Effectively handle multiple priorities, organize workload, and meet strict deadlines • Interpret, apply, and explain established policies and procedures • Evaluate situations, identify problems, and exercise sound independent judgment within established guidelines • Learn City fee schedules for licenses, permits, and utility rates • Perform data entry with speed and accuracy • Recommend programs and services based on the customer's interest and needs • Walk or stand for extended periods of time • Bend, stoop, reach, carry, crawl, climb, and lift up to 25 pounds to perform assigned duties SUPERVISION RECEIVED Receives general supervision from a Customer Service Supervisor or other higher-level classification, as assigned. SUPERVISION EXERCISED May assist in the training of inexperienced clerical employees. Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”) To receive consideration for the screening process, candidates must submit a 1) Cover Letter, and 2) Resume. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . Applications must be submitted by the filing deadline of June 6, 2023, at 4:00 PM. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov . City of Santa Clara Benefit Summary Overview for Bargaining Unit #5, 7, & 8 Employees Association This summary provides a brief overview of the City of Santa Clara's benefits available to Bargaining Unit #5, 7, & 8 employees in 2023. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager's Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula - employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 6.50% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $9,114.00(Social Security) and 1.45% (Medicare) of gross pay Health Insurance: City contribution up to $2,138.15 (90% of Kaiser Family)/month, based on enrollment in a CalPERS health plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis The City’s contribution is prorated based on scheduled hours for part time employees Coverage is effective the first of the month after date of hire If an employee enrolls in a plan with a monthly premium that is less than $946.86, they will be paid the difference in cash Employees hired on or after 1/1/2022 who opt-out of City-offered health insurance and provide annual attestation and proof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Employees hired before 1/1/2022 are eligible for $479.09/month of the City’s health contribution, even if they opt-out of City-offered health insurance. Employees hired before 1/1/2022 can receive an additional $467.77/month if they provide annual attestation and proof of alternative required coverage for themselves and their tax family, if applicable. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost of employee only plan ($22.22 for 2023); additional cost is paid by employee Coverage is effective on the first day of the month following three full calendar months of employment Vision Insurance: Choice of two VSP plans City pays the lowest cost employee only plan ($9.00 for 2023); additional cost is paid by employee Coverage is effective the first of the month after date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $50.00 a month toward employee's VEBA account. Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) If account balance is less than $2,000 upon separation, then account funds can be used immediately Life Insurance: City pays for $15,000 of Basic Life Insurance coverage. Employer premium is $2.87/month Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): 0.9% of gross pay; max deduction of $1,378.48 (includes PFL) 7 day waiting period. Maximum benefit is $1,620/week for absences due to non-work related injuries/illnesses. Benefit is based on earned wages in a specific 12-month period Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Minimum benefit is $50/week. Maximum benefit is $1,620/week. Benefit is based on past quarterly wages Long Term Disability (LTD) Insurance: Benefit is 2/3 of basic wage up to $7,500; max of $5,000/month City pays $.558/$100 of insured earnings 30 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of $22,500/year or 100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules.Employees over 50 years of age may contribute up to $30,000/year Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3050per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $300per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6months of City service For 1 - 4 years of service: 10 days (80 hours)/year For 5 - 9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum vacation accrual is 450 hours Once per year, employees can elect to convert up to 40 hours of accrued vacation to cash to be paid out the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 40 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service and sick leave cap (balance as of 01/01/2004 plus 1,500 hours) Non-Management Leave: 24 hours of non-management leave credited to employees each January 1st New employees hired between January 1st and June 30th receive 24 hours of non-management leave their first year New employees hired between July 1st and December 31st receive 12 hours of non-management leave their first year Unused non-management leave may not be carried over from one calendar year to the next Compensatory Time Off (CTO): Employees may accrue CTO in lieu of overtime hours up to a maximum of 240 hour and 100 hours for Library & Fire Non-Sworn 16 hours of CTO is credited to employees each January 1st (prorated if hired after January 1st) Holidays: Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year) Reimbursements/Allowances (for specific classifications): Raingear: Up to $120 per fiscal year for eligible classifications Safety Boots: Upt to $237 per fiscal year for eligible employees Walking Shoes: Up to $120 per fiscal year for eligible classifications (See MOU for details) Tools: $500 per fiscal year reimbursement for Auto Foreperson classification Phone allowance of $80/month for Senior Key Customer Representative(s) and Key Customer Representative(s) job classifications Bilingual Pay: Certified bilingual employees are eligible for $55/bi-weekly bilingual pay Night Differential Pay: Librarians and library support employees whose regular assignments are to City libraries are eligible for 5.0% night differential pay for all hours worked between 5:30 p.m. and 6:30 a.m. so long as they work a minimum of 2 consecutive hours between 5:30 p.m. and 6:30 a.m. All other employees are eligible for 5.0% night differential pay for all hours worked between 6:00 p.m. and 8:00a.m. so long as they work a minimum of 2 consecutive hours between 6:00 p.m. and 8:00 a.m. Standby Pay: Employees in the classification of Electric Utility Programmer Analyst, Electric Utility Network Administrator, and Senior Energy Systems Analyst are eligible for standby pay of $100/week when assigned to work standby Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement. See CMD 26 for details Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year; City paid premium is $4.03/month Appointments can be face-to-face appointments with an MHN network provider, phone appointments, or web- video appointments Employees may call Managed Health Network (MHN) confidentially at 1-800-227-1060 Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to $406/month in 2023(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $243/month in 2023(amount adjusted annually) Closing Date/Time: 6/6/2023 4:00 PM Pacific
May 24, 2023
Full Time
Description The Department: The mission of the Finance Department is to ensure that the financial/fiscal activities of the City, its Agencies and Corporations are performed, recorded and presented in compliance with professional and ethical standards. To learn more about the City of Santa Clara's Department of Finance click here. The Position: The Customer Service Representative is the entry-level classification in the Customer Service Representative series. This classification has a primary focus on providing superior customer service to the citizens and customers of the City of Santa Clara in handling a variety of customer account and billing issues. Incumbents in this classification may be assigned to answer telephone calls, handle difficult inquiries, perform cashiering duties, process business licenses, and perform functions associated with customer billing, analysis, account adjustments, collections, or the financial assistance programs offered to utility customers. This classification is distinguished from the Senior Customer Service Representative in that the latter is a lead worker position requiring a greater degree of technical knowledge, analytical ability, and independent judgment. This is a full-time in office position in the Municipal Services Division located at City Hall. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Typical Duties Duties may include, but are not limited to, the following: Under general supervision: • Assists customers in person, by telephone, and in writing by answering inquiries, responding to complaints, and explaining department policies and procedures • Receives, processes, and audits business tax certificates and license affidavits, utility applications, and other materials pertaining to utility accounts for completeness and accuracy; assists with the processing of delinquent accounts, including negotiating payment arrangements • Receives and processes payment of various bills, permits, licenses, and fees including making change for cash payments; traces payments received without remittance advice to determine account to be credited • Processes petty cash including advances and reimbursements • Balances and tracks financial transactions • Updates and maintains electronic and/or paper records of all transactions involving customer accounts, including monies received and customer calls • Validates utility registers, removes statements that are in error and prepares corrected statements and transmittal sheets • Calculates customers' average monthly consumption to estimate utility costs and notifies customers about status changes related to their tax or utility accounts • Researches customer records and acts as liaison between customers, contractors, and other City departments to resolve inquiries and explain City code and/or utility rates related to Municipal Services tax and utility billing requirements • Educates customers about the fundamentals and benefits of current and emerging programs including financial aid, solid waste, and green programs to drive participation results • Prepares a variety of correspondence and reports related to business tax, billing issues, and adjustments • Reviews new Santa Clara businesses to ensure compliance with City code • Runs queries from departmental computer applications • Performs other related duties as assigned Minimum Qualifications EDUCATION AND EXPERIENCE Minimum Qualifications: • Graduation from high school or possession of a GED; and • One (1) year of experience in banking, business license processing, call center operations, cashiering, customer service, and/or utility billing, preferably with a municipal or utility agency Acceptable Substitution: None. License/Certifications: None. OTHER REQUIREMENTS • May be required to work evenings. • Must be able to perform all the essential functions of the job assignment. Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to test. Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview will be required prior to appointment. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. VETERAN’S PREFERENCE POINTS: This position qualifies for Veteran’s Preference Points. Applicants who have separated from service (Active Duty Status) must submit proof of honorable discharge (Form DD214) with their application at time of filing or will be ineligible to have points added to their final score. Knowledge, Skills, and Abilities Knowledge of : • Computer applications (such as Microsoft Word, Access, Excel and PowerPoint) • Principles and practices of customer service • Office safety practices, procedures, and standards • Basic accounting, bookkeeping, cashiering, and billing processes and procedures • Cash handling Ability to : • Count cash and make change accurately • Perform basic arithmetic computations with speed and accuracy • Maintain professionalism, courtesy, and composure at all times, including stressful situations • Establish and maintain a cooperative working relationship with those contacted in the course of work, including the general public • Provide exceptional customer service • Maintain accurate records and database systems • Communicate effectively; both orally and in writing • Work in a team-based environment and achieve common goals • Effectively handle multiple priorities, organize workload, and meet strict deadlines • Interpret, apply, and explain established policies and procedures • Evaluate situations, identify problems, and exercise sound independent judgment within established guidelines • Learn City fee schedules for licenses, permits, and utility rates • Perform data entry with speed and accuracy • Recommend programs and services based on the customer's interest and needs • Walk or stand for extended periods of time • Bend, stoop, reach, carry, crawl, climb, and lift up to 25 pounds to perform assigned duties SUPERVISION RECEIVED Receives general supervision from a Customer Service Supervisor or other higher-level classification, as assigned. SUPERVISION EXERCISED May assist in the training of inexperienced clerical employees. Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”) To receive consideration for the screening process, candidates must submit a 1) Cover Letter, and 2) Resume. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . Applications must be submitted by the filing deadline of June 6, 2023, at 4:00 PM. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov . City of Santa Clara Benefit Summary Overview for Bargaining Unit #5, 7, & 8 Employees Association This summary provides a brief overview of the City of Santa Clara's benefits available to Bargaining Unit #5, 7, & 8 employees in 2023. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager's Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula - employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 6.50% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $9,114.00(Social Security) and 1.45% (Medicare) of gross pay Health Insurance: City contribution up to $2,138.15 (90% of Kaiser Family)/month, based on enrollment in a CalPERS health plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis The City’s contribution is prorated based on scheduled hours for part time employees Coverage is effective the first of the month after date of hire If an employee enrolls in a plan with a monthly premium that is less than $946.86, they will be paid the difference in cash Employees hired on or after 1/1/2022 who opt-out of City-offered health insurance and provide annual attestation and proof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Employees hired before 1/1/2022 are eligible for $479.09/month of the City’s health contribution, even if they opt-out of City-offered health insurance. Employees hired before 1/1/2022 can receive an additional $467.77/month if they provide annual attestation and proof of alternative required coverage for themselves and their tax family, if applicable. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost of employee only plan ($22.22 for 2023); additional cost is paid by employee Coverage is effective on the first day of the month following three full calendar months of employment Vision Insurance: Choice of two VSP plans City pays the lowest cost employee only plan ($9.00 for 2023); additional cost is paid by employee Coverage is effective the first of the month after date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $50.00 a month toward employee's VEBA account. Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) If account balance is less than $2,000 upon separation, then account funds can be used immediately Life Insurance: City pays for $15,000 of Basic Life Insurance coverage. Employer premium is $2.87/month Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): 0.9% of gross pay; max deduction of $1,378.48 (includes PFL) 7 day waiting period. Maximum benefit is $1,620/week for absences due to non-work related injuries/illnesses. Benefit is based on earned wages in a specific 12-month period Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Minimum benefit is $50/week. Maximum benefit is $1,620/week. Benefit is based on past quarterly wages Long Term Disability (LTD) Insurance: Benefit is 2/3 of basic wage up to $7,500; max of $5,000/month City pays $.558/$100 of insured earnings 30 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of $22,500/year or 100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules.Employees over 50 years of age may contribute up to $30,000/year Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3050per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $300per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6months of City service For 1 - 4 years of service: 10 days (80 hours)/year For 5 - 9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum vacation accrual is 450 hours Once per year, employees can elect to convert up to 40 hours of accrued vacation to cash to be paid out the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 40 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service and sick leave cap (balance as of 01/01/2004 plus 1,500 hours) Non-Management Leave: 24 hours of non-management leave credited to employees each January 1st New employees hired between January 1st and June 30th receive 24 hours of non-management leave their first year New employees hired between July 1st and December 31st receive 12 hours of non-management leave their first year Unused non-management leave may not be carried over from one calendar year to the next Compensatory Time Off (CTO): Employees may accrue CTO in lieu of overtime hours up to a maximum of 240 hour and 100 hours for Library & Fire Non-Sworn 16 hours of CTO is credited to employees each January 1st (prorated if hired after January 1st) Holidays: Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year) Reimbursements/Allowances (for specific classifications): Raingear: Up to $120 per fiscal year for eligible classifications Safety Boots: Upt to $237 per fiscal year for eligible employees Walking Shoes: Up to $120 per fiscal year for eligible classifications (See MOU for details) Tools: $500 per fiscal year reimbursement for Auto Foreperson classification Phone allowance of $80/month for Senior Key Customer Representative(s) and Key Customer Representative(s) job classifications Bilingual Pay: Certified bilingual employees are eligible for $55/bi-weekly bilingual pay Night Differential Pay: Librarians and library support employees whose regular assignments are to City libraries are eligible for 5.0% night differential pay for all hours worked between 5:30 p.m. and 6:30 a.m. so long as they work a minimum of 2 consecutive hours between 5:30 p.m. and 6:30 a.m. All other employees are eligible for 5.0% night differential pay for all hours worked between 6:00 p.m. and 8:00a.m. so long as they work a minimum of 2 consecutive hours between 6:00 p.m. and 8:00 a.m. Standby Pay: Employees in the classification of Electric Utility Programmer Analyst, Electric Utility Network Administrator, and Senior Energy Systems Analyst are eligible for standby pay of $100/week when assigned to work standby Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement. See CMD 26 for details Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year; City paid premium is $4.03/month Appointments can be face-to-face appointments with an MHN network provider, phone appointments, or web- video appointments Employees may call Managed Health Network (MHN) confidentially at 1-800-227-1060 Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to $406/month in 2023(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $243/month in 2023(amount adjusted annually) Closing Date/Time: 6/6/2023 4:00 PM Pacific
PLACER COUNTY, CA
Auburn, California, United States
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION The Department of Public Works is accepting applications for one Administrative Dispatcher vacancy in Tahoe. *General Wage Increase: This classification is scheduled to receive general wage increases of 4% in July 2023 and 4% in July 2024. *Tahoe Branch Assignment Premium: Salary plus up to an additional $1,000 per month Tahoe Branch Assignment Premium for employees who are permanently assigned to a position located in the North Lake Tahoe Area. BENEFITS Placer County offers a comprehensive benefits package to employees, including: Holidays: 14 paid holidays per year, 2 of which are floating holidays* Vacation leave: 10 days/year with ability to accrue 25 days/year Sick leave: 12 days/year* Cafeteria plan: 6% of employee’s salary will be contributed towards employee to use towards 401(k), dependent care, medical co-insurance, or cash Medical, dental, and vision insurance available for employees and dependents $50,000 life insurance policy at no cost to employee CalPERS retirement plans Retiree medical insurance Deferred compensation Education allowance: up to $1,200 per year Bilingual incentive: incumbents may be eligible for bilingual incentive pay depending upon operational needs and certification of proficiency. *Amounts will be prorated for part-time employees and employees hired after the first of the year. The information above represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire about the most current benefit package during hiring interviews or by contacting the Human Resources Department. For a detailed listing of benefits, please click here to view General benefits . For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION To perform dispatching duties within an operating department; and to perform a variety of general clerical and routine administrative duties related to the department assigned. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from management or supervisory positions. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Receive and dispatch routine and emergencycommunications to the appropriatedepartment staff; dispatch appropriate personnelandequipment to reported situations or conditions. Continuously monitor computer, telephone, cellular, and two-way radio for information regarding scheduling issues and field situations; notify supervisor of situations requiring attention when appropriate. Perform general clerical and administrative duties related to assigned functional area and department. Provide information to the general public or other public agencies related to service area; provide quality customer service and respond to public inquiries and requests for service in a courteous manner. Compose, type, proofread and process a variety of documents including general correspondence and memos. Act as a receptionist; answer the telephone and wait on the general public, giving information on department and assigned program policies and procedures. Coordinate repair work and vehicle substitution to maintain service levels. Issue, receive, type and process various applications, permits and other forms; process bills for fees; process and secure cash transactions and record payments. Perform a wide variety of clerical work including filing, billing, checking and recording information on records. Compile operational information and input data into computer. Sort and file documents and records, maintaining alphabetical, index, and cross-reference files. Operate standard office equipment and follow standard office procedures including modern office methods, procedures, and computer software programs as related to job assignment. Receive, sort and distribute incoming and outgoing mail. Deal withthe public and defuse potentially critical incidents through conflict resolution skills. Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service. When assigned to Public Transit, ensure compliance with federal and state safety sensitive regulations and requirements; monitor and report issues and concerns regarding routes and services to supervisor; analyze ridership information and make recommendations on schedules and routes; support drivers and passengers regarding day-to-day operational activities. Perform related duties as assigned. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience: Two years of experience performing duties comparable to that of an Administrative Clerk - Entry with Placer County. Training: Equivalent to the completion of the twelfth grade. Required License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of administrative and/or technical area to which assigned including, but not limited to, two-way radios, multi-line phone systems, general office equipment and technology, employee scheduling, and customer service. English usage, spelling, grammar, punctuation, routine mathematical calculations, and statistics and statistical calculations. Office methods and equipment including filing systems and computers. Ability to: On a continuous basis, sit at desk while operating radio and/or stand at counter for long periods of time. Intermittently twist and reach office and radio equipment; write or use keyboard to communicate through written means; occasionally run errands; lift light weight. Intermittently review documents related to department operations; observe, identify and problem solve office and field problems; understand, interpret and explain department policies and procedures to the public and staff. Perform clerical work including maintenance of appropriate records and preparation of general reports. Convey critical information in a manner consistent with dispatching standards. Verify and check files and data. Understand and carry out both oral and written directions. Perform routine mathematical calculations. Operate a variety of modern office equipment including two-way radio. Type accurately at a speed of 45 words per minute. Use computer word processing equipment, as assigned. When assigned to Public Transit, accurately sort, count and receipt cash and other fare media on a routine basis. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to thesupplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula.Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County.Placer County is an equal opportunity employer and is committed to an active nondiscrimination program.It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment.All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact theHuman ResourcesDepartment at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Lori Reed, Administrative Technician, atlreed@placer.ca.gov or (530) 886-4669. Closing Date/Time: Open Until Filled
Apr 27, 2023
Full Time
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION The Department of Public Works is accepting applications for one Administrative Dispatcher vacancy in Tahoe. *General Wage Increase: This classification is scheduled to receive general wage increases of 4% in July 2023 and 4% in July 2024. *Tahoe Branch Assignment Premium: Salary plus up to an additional $1,000 per month Tahoe Branch Assignment Premium for employees who are permanently assigned to a position located in the North Lake Tahoe Area. BENEFITS Placer County offers a comprehensive benefits package to employees, including: Holidays: 14 paid holidays per year, 2 of which are floating holidays* Vacation leave: 10 days/year with ability to accrue 25 days/year Sick leave: 12 days/year* Cafeteria plan: 6% of employee’s salary will be contributed towards employee to use towards 401(k), dependent care, medical co-insurance, or cash Medical, dental, and vision insurance available for employees and dependents $50,000 life insurance policy at no cost to employee CalPERS retirement plans Retiree medical insurance Deferred compensation Education allowance: up to $1,200 per year Bilingual incentive: incumbents may be eligible for bilingual incentive pay depending upon operational needs and certification of proficiency. *Amounts will be prorated for part-time employees and employees hired after the first of the year. The information above represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire about the most current benefit package during hiring interviews or by contacting the Human Resources Department. For a detailed listing of benefits, please click here to view General benefits . For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION To perform dispatching duties within an operating department; and to perform a variety of general clerical and routine administrative duties related to the department assigned. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from management or supervisory positions. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Receive and dispatch routine and emergencycommunications to the appropriatedepartment staff; dispatch appropriate personnelandequipment to reported situations or conditions. Continuously monitor computer, telephone, cellular, and two-way radio for information regarding scheduling issues and field situations; notify supervisor of situations requiring attention when appropriate. Perform general clerical and administrative duties related to assigned functional area and department. Provide information to the general public or other public agencies related to service area; provide quality customer service and respond to public inquiries and requests for service in a courteous manner. Compose, type, proofread and process a variety of documents including general correspondence and memos. Act as a receptionist; answer the telephone and wait on the general public, giving information on department and assigned program policies and procedures. Coordinate repair work and vehicle substitution to maintain service levels. Issue, receive, type and process various applications, permits and other forms; process bills for fees; process and secure cash transactions and record payments. Perform a wide variety of clerical work including filing, billing, checking and recording information on records. Compile operational information and input data into computer. Sort and file documents and records, maintaining alphabetical, index, and cross-reference files. Operate standard office equipment and follow standard office procedures including modern office methods, procedures, and computer software programs as related to job assignment. Receive, sort and distribute incoming and outgoing mail. Deal withthe public and defuse potentially critical incidents through conflict resolution skills. Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service. When assigned to Public Transit, ensure compliance with federal and state safety sensitive regulations and requirements; monitor and report issues and concerns regarding routes and services to supervisor; analyze ridership information and make recommendations on schedules and routes; support drivers and passengers regarding day-to-day operational activities. Perform related duties as assigned. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience: Two years of experience performing duties comparable to that of an Administrative Clerk - Entry with Placer County. Training: Equivalent to the completion of the twelfth grade. Required License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of administrative and/or technical area to which assigned including, but not limited to, two-way radios, multi-line phone systems, general office equipment and technology, employee scheduling, and customer service. English usage, spelling, grammar, punctuation, routine mathematical calculations, and statistics and statistical calculations. Office methods and equipment including filing systems and computers. Ability to: On a continuous basis, sit at desk while operating radio and/or stand at counter for long periods of time. Intermittently twist and reach office and radio equipment; write or use keyboard to communicate through written means; occasionally run errands; lift light weight. Intermittently review documents related to department operations; observe, identify and problem solve office and field problems; understand, interpret and explain department policies and procedures to the public and staff. Perform clerical work including maintenance of appropriate records and preparation of general reports. Convey critical information in a manner consistent with dispatching standards. Verify and check files and data. Understand and carry out both oral and written directions. Perform routine mathematical calculations. Operate a variety of modern office equipment including two-way radio. Type accurately at a speed of 45 words per minute. Use computer word processing equipment, as assigned. When assigned to Public Transit, accurately sort, count and receipt cash and other fare media on a routine basis. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to thesupplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula.Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County.Placer County is an equal opportunity employer and is committed to an active nondiscrimination program.It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment.All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact theHuman ResourcesDepartment at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Lori Reed, Administrative Technician, atlreed@placer.ca.gov or (530) 886-4669. Closing Date/Time: Open Until Filled
Minimum Qualifications Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years related experience. Experience may substitute for education up to a maximum of four (4) years. Licenses or Certifications: May be required to obtain a Smith Driver Certification within 6 months of employment. Notes to Applicants Under general supervision, this position will be responsible for researching customer questions, complaints, and billing inquiries. Duties will include Payment posting, daily deposit preparation and reconciliation, resolving high level customer conflicts/escalations while ensuring customer satisfaction. Processing customer requests to start, stop and transfer service. Conduct CC&B enhancement testing. Assist the Customer Service Supervisor with business process review and improvements and the collection of raw data. This position will act as a point of contact at a Utility Customer Service Center ( UCSC ) location on a rotational basis. Travel to multiple UCSC locations may be required. Assist with planning of and execution of customer events at UCSC . Work Location: The person in this position will be required to work at the following Utility Customer Service Center locations ( UCSC ): 8716 Research Blvd., Austin, 78758 2800 Webberville Rd., Austin, 78702 1901 W. William Cannon, Austin, 78745 Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application. Resumes will not be accepted and statements such as "see resume" will not be accepted. You may use "N/A" for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. Assessments: Your skill level in some of the competency areas for this job may be assessed through skills testing. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Work Schedule: This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations for the City of Austin. Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule. Pay Range $26.10 - $31.29 Hours Monday through Friday - 7:45 a.m. to 4:45 p.m. Job Close Date 06/06/2023 Type of Posting Division Only Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1901 W. William Cannon, Austin, 78745 Preferred Qualifications Experience working in a utility customer service center utilizing proven excellent customer service skills. Experience processing utility payments and reconciling a cash till at a utility customer service center. Experience with the table-based billing system, Oracle's Customer Care and Billing to process New Service Starts, Stops, and Transfers. Experience handling in-person customer escalations at a utility customer service center. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Provides direct, one-on-one, expertise and services, ensuring commercial, industrial and residential customers obtain and maintain efficient use of utility services. Develops and evaluates plans for a variety of projects, programs, and activities. Conducts information training and education programs. Identifies, investigates, and analyzes key issues; assists in the development of comprehensive options to resolve them. Initiates and processes billing adjustments and account corrections in accordance with established procedures. Assists in the auditing of utility accounts, researches usage, determines average consumption, verifies and calculates rates, investigates high costs or other anomalies for possible causes and resolution. Extracts data from multiple database applications, assists with creating detailed and comprehensive reports to present facts, utility usage and cost, monitors and communicates performance results. Maintains, safeguards, and provides original documents of record. Partners with other city departments and staff to ensure customer utility issues are addressed and resolved. Participates in continuing education as it relates to customer service delivery, obtaining and maintaining Smith Driver Certification, and the operations of the city, and/or its departments. Responsibilities- Supervision and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of the applicable principles, laws, rules, regulations and practices of utility service operations. Knowledge of accounting and billing procedures Knowledge of effective research and analysis methods. Knowledge of preferred business practices Knowledge of case management principles. Skill in oral and written communication. Skill in using computers and related software applications. Skill in data analysis and problem solving. Skill in handling multiple tasks and prioritizing. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years related experience. Experience may substitute for education up to a maximum of four (4) years. Do you meet these minimum requirements? Yes No * Are you a current AE Customer Account Management Employee? Yes No * Describe, in detail, your experience working in a utility customer service center utilizing proven excellent customer service skills. Provide years of experience, specific job titles, and places of employment as listed on your employment application. (Open Ended Question) * Please describe in detail your experience working with cash handling procedures including the processing of in-person payments, account reconciliation, and reconciling a cash till in a fast-paced working environment. Include years of experience, specific job titles, and places of employment as listed on your employment application. (Open Ended Question) * Describe your experience working with the table-based billing system Oracle's Customer Care and Billing to process New Service Starts, Stops, and Transfers. (Open Ended Question) * Describe your experience handling in-person escalations at a utility customer service center. Provide years of experience, specific job titles, and places of employment as listed on your employment application. (Open Ended Question) * This position is classified as an "essential" position. The candidate must be able to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Shifts may change according to departmental needs and work hours may include after hours, holidays, and weekends. Are you able to meet these schedule requirements? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. Yes Optional & Required Documents Required Documents Optional Documents
Jun 04, 2023
Full Time
Minimum Qualifications Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years related experience. Experience may substitute for education up to a maximum of four (4) years. Licenses or Certifications: May be required to obtain a Smith Driver Certification within 6 months of employment. Notes to Applicants Under general supervision, this position will be responsible for researching customer questions, complaints, and billing inquiries. Duties will include Payment posting, daily deposit preparation and reconciliation, resolving high level customer conflicts/escalations while ensuring customer satisfaction. Processing customer requests to start, stop and transfer service. Conduct CC&B enhancement testing. Assist the Customer Service Supervisor with business process review and improvements and the collection of raw data. This position will act as a point of contact at a Utility Customer Service Center ( UCSC ) location on a rotational basis. Travel to multiple UCSC locations may be required. Assist with planning of and execution of customer events at UCSC . Work Location: The person in this position will be required to work at the following Utility Customer Service Center locations ( UCSC ): 8716 Research Blvd., Austin, 78758 2800 Webberville Rd., Austin, 78702 1901 W. William Cannon, Austin, 78745 Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application. Resumes will not be accepted and statements such as "see resume" will not be accepted. You may use "N/A" for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. Assessments: Your skill level in some of the competency areas for this job may be assessed through skills testing. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Work Schedule: This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations for the City of Austin. Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule. Pay Range $26.10 - $31.29 Hours Monday through Friday - 7:45 a.m. to 4:45 p.m. Job Close Date 06/06/2023 Type of Posting Division Only Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1901 W. William Cannon, Austin, 78745 Preferred Qualifications Experience working in a utility customer service center utilizing proven excellent customer service skills. Experience processing utility payments and reconciling a cash till at a utility customer service center. Experience with the table-based billing system, Oracle's Customer Care and Billing to process New Service Starts, Stops, and Transfers. Experience handling in-person customer escalations at a utility customer service center. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Provides direct, one-on-one, expertise and services, ensuring commercial, industrial and residential customers obtain and maintain efficient use of utility services. Develops and evaluates plans for a variety of projects, programs, and activities. Conducts information training and education programs. Identifies, investigates, and analyzes key issues; assists in the development of comprehensive options to resolve them. Initiates and processes billing adjustments and account corrections in accordance with established procedures. Assists in the auditing of utility accounts, researches usage, determines average consumption, verifies and calculates rates, investigates high costs or other anomalies for possible causes and resolution. Extracts data from multiple database applications, assists with creating detailed and comprehensive reports to present facts, utility usage and cost, monitors and communicates performance results. Maintains, safeguards, and provides original documents of record. Partners with other city departments and staff to ensure customer utility issues are addressed and resolved. Participates in continuing education as it relates to customer service delivery, obtaining and maintaining Smith Driver Certification, and the operations of the city, and/or its departments. Responsibilities- Supervision and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of the applicable principles, laws, rules, regulations and practices of utility service operations. Knowledge of accounting and billing procedures Knowledge of effective research and analysis methods. Knowledge of preferred business practices Knowledge of case management principles. Skill in oral and written communication. Skill in using computers and related software applications. Skill in data analysis and problem solving. Skill in handling multiple tasks and prioritizing. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years related experience. Experience may substitute for education up to a maximum of four (4) years. Do you meet these minimum requirements? Yes No * Are you a current AE Customer Account Management Employee? Yes No * Describe, in detail, your experience working in a utility customer service center utilizing proven excellent customer service skills. Provide years of experience, specific job titles, and places of employment as listed on your employment application. (Open Ended Question) * Please describe in detail your experience working with cash handling procedures including the processing of in-person payments, account reconciliation, and reconciling a cash till in a fast-paced working environment. Include years of experience, specific job titles, and places of employment as listed on your employment application. (Open Ended Question) * Describe your experience working with the table-based billing system Oracle's Customer Care and Billing to process New Service Starts, Stops, and Transfers. (Open Ended Question) * Describe your experience handling in-person escalations at a utility customer service center. Provide years of experience, specific job titles, and places of employment as listed on your employment application. (Open Ended Question) * This position is classified as an "essential" position. The candidate must be able to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Shifts may change according to departmental needs and work hours may include after hours, holidays, and weekends. Are you able to meet these schedule requirements? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. Yes Optional & Required Documents Required Documents Optional Documents
PLACER COUNTY, CA
Auburn, California, United States
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION The eligible list resulting from this recruitment may be used to fill future extra-help and/or permanent vacancies as they arise. Temporary/Extra-help assignments are limited to 28 hours per week with a cap of 999 hours (or 960 hours for CalPERS retired annuitants) in a fiscal year and are not eligible for benefits.Extra-help appointments made from this eligible list may transition to permanent status, should vacancies arise. This classification is scheduled to receive general wage increases of 4% in July 2023 and 4% in July 2024. BENEFITS Placer County offers a comprehensive benefits package to employees, including: Holidays: 14 paid holidays per year, 2 of which are floating holidays* Vacation leave: 10 days/year with ability to accrue 25 days/year Sick leave: 12 days/year* Cafeteria plan: 6% of employee’s salary will be contributed towards employee to use towards 401(k), dependent care, medical co-insurance, or cash Medical, dental, and vision insurance available for employees and dependents $50,000 life insurance policy at no cost to employee CalPERS retirement plans Retiree medical insurance Deferred compensation Education allowance: up to $1,200 per year Bilingual incentive: incumbents may be eligible for bilingual incentive pay depending upon operational needs and certification of proficiency. *Amounts will be prorated for part-time employees and employees hired after the first of the year. The information above represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire about the most current benefit package during hiring interviews or by contacting the Human Resources Department. For a detailed listing of benefits, please click here to view General benefits . For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION To perform a variety of the more specialized and responsible administrative, clerical, and document processing functions for an assigned program or project. DISTINGUISHING CHARACTERISTICS This is the advanced journey level class in the Administrative Clerk series. Positions at this level are distinguished from other classes within the series by the level of responsibility assigned, the complexity of duties assigned, independence of action taken, and by the nature of the public contact made. Employees perform the most difficult and responsible types of duties assigned to classes within this series including performing administrative clerical duties which require specialized knowledge related to area of assignment or providing technical and functional supervision over assigned clerical staff. Employees at this level are required to be fully trained in all procedures related to assigned area of responsibility. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from management professional or supervisory personnel, and may receive technical and functional supervision from higher level clerical staff. May exercise technical and functional supervision over clerical personnel. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Relieve supervisor or other department staff of administrative support service functions; utilize independent judgment and initiative. Act as interdepartmental liaison relating to administrative or project support functions for the office and for compliance with County regulations and practices relating to those functions. Perform complex administrative clerical duties related to a programmatic area of assignment. Conduct field site visits as necessary. Perform full time data entry of complex department documents including preparation, formatting and proofreading. Interpret, apply and explain policies and procedures related to area of assignment; respond to individuals requesting services related to area of assignment. Prepare correspondence and supporting documentation relating to area of assignment; maintain accurate records and files of program activities. Respond to public inquires, both on the telephone and in person, and refer to appropriate staff member for more complex information as appropriate; exhibit familiarity with functions of the County. Act as information source to inquiries not requiring the supervisor's attention and otherwise assist in representing the department by telephone and in person; compose correspondence as required. Collect information from a variety of documents pertinent to assigned department or functional area of responsibility; compile data for reports; prepare routine reports as required. Maintain and monitor records and files; follow up on due dates; perform other monitoring functions to ensure timely completion of work. Assist in preparation of a program budget and track expenditures during the year. May perform secretarial duties as necessary; type, proofread and edit correspondence, reports, proposals and contracts. Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service. Perform related duties as assigned. MINIMUM QUALIFICATIONS Experience and Training Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Three years of increasingly responsible clerical experience. Training: Equivalent to the completion of the twelfth grade. Required License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: English usage, spelling, grammar, and punctuation. Filing and record keeping systems Basic mathematical calculations. Personal computer and office equipment necessary for successful job performance. Business letter and report writing. Ability to: On a continuous basis, sit at a desk and/or stand at counter for long periods of time. Intermittently twist and reach office equipment; write and use keyboard to communicate through written means; run errands; lift light weight. Mentally analyze assignments received, differentiate between two or three sets of information, identify and interpret general department information, know, observe, problem solve, remember, understand, explain, and count. Understand the organization and operations of the County and of outside agencies as necessary to assume assigned responsibilities. Organize duties and determine priorities in order to meet assigned deadlines. Interpret, explain and apply operating policies, rules and procedures of assigned function. Establish and maintain basic financial records; perform mathematical calculations. Assign and review the work of others. Compile and maintain extensive records and files. Type at a speed of 45 words per minute. Operate a variety of office machines and computer equipment. Establish and maintain effective working relationships with those contacted in the course of work. Work with various cultural and ethnic groups in a tactful and effective manner. Communicate clearly and concisely, both orally and in writing. SELECTION PROCEDURE Written Examination (100%) After the posted filing deadline, qualified candidates will receive a notification via email when the examination is available. The online examination may include multiple choice, true/false, fill-in, matching, and/or essay type questions directly related to the required knowledge and abilities for this classification. Note: Candidates will have approximately three (3) calendar days from the date of notification to complete the online examination. Only one attempt will be permitted. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County.Placer County is an equal opportunity employer and is committed to an active nondiscrimination program.It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment.All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact theHuman ResourcesDepartment at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Selection Plan Tentative Recruitment Timeline: Week of 6/5/2023 Minimum Qualifications Screening Week of 6/19/2023 Online Examination Week of 6/26/2023 Eligible List Established Conclusion For questions regarding this recruitment, please contact Jennifer Tucker, Administrative Technician, at JMTucker@placer.ca.gov or (530) 886-4667. Closing Date/Time: 6/8/2023 5:00:00 PM
May 25, 2023
Full Time
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION The eligible list resulting from this recruitment may be used to fill future extra-help and/or permanent vacancies as they arise. Temporary/Extra-help assignments are limited to 28 hours per week with a cap of 999 hours (or 960 hours for CalPERS retired annuitants) in a fiscal year and are not eligible for benefits.Extra-help appointments made from this eligible list may transition to permanent status, should vacancies arise. This classification is scheduled to receive general wage increases of 4% in July 2023 and 4% in July 2024. BENEFITS Placer County offers a comprehensive benefits package to employees, including: Holidays: 14 paid holidays per year, 2 of which are floating holidays* Vacation leave: 10 days/year with ability to accrue 25 days/year Sick leave: 12 days/year* Cafeteria plan: 6% of employee’s salary will be contributed towards employee to use towards 401(k), dependent care, medical co-insurance, or cash Medical, dental, and vision insurance available for employees and dependents $50,000 life insurance policy at no cost to employee CalPERS retirement plans Retiree medical insurance Deferred compensation Education allowance: up to $1,200 per year Bilingual incentive: incumbents may be eligible for bilingual incentive pay depending upon operational needs and certification of proficiency. *Amounts will be prorated for part-time employees and employees hired after the first of the year. The information above represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire about the most current benefit package during hiring interviews or by contacting the Human Resources Department. For a detailed listing of benefits, please click here to view General benefits . For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION To perform a variety of the more specialized and responsible administrative, clerical, and document processing functions for an assigned program or project. DISTINGUISHING CHARACTERISTICS This is the advanced journey level class in the Administrative Clerk series. Positions at this level are distinguished from other classes within the series by the level of responsibility assigned, the complexity of duties assigned, independence of action taken, and by the nature of the public contact made. Employees perform the most difficult and responsible types of duties assigned to classes within this series including performing administrative clerical duties which require specialized knowledge related to area of assignment or providing technical and functional supervision over assigned clerical staff. Employees at this level are required to be fully trained in all procedures related to assigned area of responsibility. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from management professional or supervisory personnel, and may receive technical and functional supervision from higher level clerical staff. May exercise technical and functional supervision over clerical personnel. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Relieve supervisor or other department staff of administrative support service functions; utilize independent judgment and initiative. Act as interdepartmental liaison relating to administrative or project support functions for the office and for compliance with County regulations and practices relating to those functions. Perform complex administrative clerical duties related to a programmatic area of assignment. Conduct field site visits as necessary. Perform full time data entry of complex department documents including preparation, formatting and proofreading. Interpret, apply and explain policies and procedures related to area of assignment; respond to individuals requesting services related to area of assignment. Prepare correspondence and supporting documentation relating to area of assignment; maintain accurate records and files of program activities. Respond to public inquires, both on the telephone and in person, and refer to appropriate staff member for more complex information as appropriate; exhibit familiarity with functions of the County. Act as information source to inquiries not requiring the supervisor's attention and otherwise assist in representing the department by telephone and in person; compose correspondence as required. Collect information from a variety of documents pertinent to assigned department or functional area of responsibility; compile data for reports; prepare routine reports as required. Maintain and monitor records and files; follow up on due dates; perform other monitoring functions to ensure timely completion of work. Assist in preparation of a program budget and track expenditures during the year. May perform secretarial duties as necessary; type, proofread and edit correspondence, reports, proposals and contracts. Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service. Perform related duties as assigned. MINIMUM QUALIFICATIONS Experience and Training Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Three years of increasingly responsible clerical experience. Training: Equivalent to the completion of the twelfth grade. Required License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: English usage, spelling, grammar, and punctuation. Filing and record keeping systems Basic mathematical calculations. Personal computer and office equipment necessary for successful job performance. Business letter and report writing. Ability to: On a continuous basis, sit at a desk and/or stand at counter for long periods of time. Intermittently twist and reach office equipment; write and use keyboard to communicate through written means; run errands; lift light weight. Mentally analyze assignments received, differentiate between two or three sets of information, identify and interpret general department information, know, observe, problem solve, remember, understand, explain, and count. Understand the organization and operations of the County and of outside agencies as necessary to assume assigned responsibilities. Organize duties and determine priorities in order to meet assigned deadlines. Interpret, explain and apply operating policies, rules and procedures of assigned function. Establish and maintain basic financial records; perform mathematical calculations. Assign and review the work of others. Compile and maintain extensive records and files. Type at a speed of 45 words per minute. Operate a variety of office machines and computer equipment. Establish and maintain effective working relationships with those contacted in the course of work. Work with various cultural and ethnic groups in a tactful and effective manner. Communicate clearly and concisely, both orally and in writing. SELECTION PROCEDURE Written Examination (100%) After the posted filing deadline, qualified candidates will receive a notification via email when the examination is available. The online examination may include multiple choice, true/false, fill-in, matching, and/or essay type questions directly related to the required knowledge and abilities for this classification. Note: Candidates will have approximately three (3) calendar days from the date of notification to complete the online examination. Only one attempt will be permitted. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County.Placer County is an equal opportunity employer and is committed to an active nondiscrimination program.It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment.All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact theHuman ResourcesDepartment at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Selection Plan Tentative Recruitment Timeline: Week of 6/5/2023 Minimum Qualifications Screening Week of 6/19/2023 Online Examination Week of 6/26/2023 Eligible List Established Conclusion For questions regarding this recruitment, please contact Jennifer Tucker, Administrative Technician, at JMTucker@placer.ca.gov or (530) 886-4667. Closing Date/Time: 6/8/2023 5:00:00 PM
PLACER COUNTY, CA
Auburn, California, United States
Introduction Applications will be reviewed on a weekly basis. Interested applicants are encouraged to apply immediately. Placer County is currently accepting applications forAgricultural and Standards Inspector I/II/Senior. Each level in this job series hasdifferent minimum qualifications. Tobeeligible for more than one level in theseries,you must complete and submit separateapplications and supplemental questionnaires for each recruitment: Agricultural and Standards Inspector - I#2023-14501-01 Agricultural and Standards Inspector - II#2023-14502-01 Agricultural and Standards Inspector -Senior#2023-14504-01 Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, westward through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play and learn.For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION The Placer County Agriculture Department has the immediate need to fill one (1) Agriculture and Standards Inspector vacancy. Appointment to this position may be made at a level commensurate to the qualifications of the successful candidate. Agricultural and Standards Inspectors perform inspections of agricultural crops; products; measuring devices; and pesticide use to determine compliance with and enforce applicable Federal, State, and County laws and regulations. The Department desires candidates who can work both independently and in a team environment, as well as those who are customer service oriented, can interact with the public, and strictly follow policies and procedures while enforcing State laws, regulations, and County ordinances. Incumbents must be willing to work outdoors and be exposed to all types of weather conditions. These classifications are scheduled to receive general wage increases of 4% in July 2023 and 4% in July 2024. BENEFITS Placer County offers a comprehensive benefits package to employees, including: Holidays: 14 paid holidays per year, 2 of which are floating holidays* Vacation leave: 10 days/year with ability to accrue 25 days/year Sick leave: 12 days/year* Cafeteria plan: 6% of employee’s salary will be contributed towards employee to use towards 401(k), dependent care, medical co-insurance, or cash Medical, dental, and vision insurance available for employees and dependents $50,000 life insurance policy at no cost to employee CalPERS retirement plans Retiree medical insurance Deferred compensation Education allowance: up to $1,200 per year Bilingual incentive: incumbents may be eligible for bilingual incentive pay depending upon operational needs and certification of proficiency. *Amounts will be prorated for part-time employees and employees hired after the first of the year. The information above represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire about the most current benefit package during hiring interviews or by contacting the Human Resources Department. For a detailed listing of benefits, please click here to view Professional benefits . For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. DEFINITION To interpret and enforcelaws and regulations of the State of California and the County pertaining to agriculture, pesticides, and weights and measures standards; to ensure fair competition among regulated industries, including a wide variety of retail businesses, pest control companies and agricultural producers; to govern the safe and effective use of pesticides across multiple industry sectors; and to protect the environment and the public. DISTINGUISHING CHARACTERISTICS This is the advanced journey level class in the Agricultural Inspector series. Positions at this level are distinguished from other classes within the series by the level of responsibility assumed, complexity of duties assigned, independence of action taken, the amount of time spent performing duties andnature of the public contact made. Employees perform the most difficult and responsible types of duties assigned to classes within this series including specialized inspection duties of a complex and difficult nature and exercise technical and functional supervision of lower level inspectors and may exercise direct supervision over Agricultural Inspector Aides.Employees at this level are required to be fully trained in all procedures related to assigned areas of responsibility. This class is distinguished from the Agricultural and Standards Inspector I/II in that it performs more complex and difficult agricultural, weights and measures, and pesticide use enforcement and inspection duties and exercises direct supervision over assigned staff. SUPERVISION RECEIVED AND EXERCISED Receives direction fromassigned supervisory or management staff. Exercises technical and functional supervision over lower level inspectors and may exercise direct supervision over Agricultural Inspector Aides. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Plan, prioritize, assign, supervise, and review the work of assigned staff; participate in the selection of staff; coordinate staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed. Train and lead other technical staff in agricultural,pesticide use enforcement,and weights and measures inspection functions. Enforce State and County pesticide laws and regulations through issuance of permits, including restricted materials permits; on-site inspection and investigation;monitor application and use of pesticides;requiring a high level of skill. Analyze, compile, forecast, monitor and track assigned program needs, activities and budgets in order to obtain State and Federal funding; provide program activity data for billing purposes; draft proposals for Supervisor or Management review and approval. Investigate pesticide illness and property loss and environmental effects related to pesticide use. Conduct inspections of a difficult and complex nature at plant nurseries and feed stores for detection of potentially harmful diseases and pests; perform crop surveys. Conduct quarantine inspections requiring a high level of skill and issue certificates of quarantine compliance for outgoing plant material. Perform difficult and complex pest detection surveys in areas of known insect, weed and disease infestations; identify, documentand delineate new infestations; supervise pesticide applications. Conduct nursery inspections requiring a high level of skill and expertise for detection of pests; take appropriate action to eradicate harmful pests, issue certificates of compliance and notices of non-compliance,and recommend appropriate alternative actions. Review and approve pest control business regulations. Conduct fruit, vegetable, honey and egg quality control;perform apiary and swarm inspections requiring a high level of skill. Inspect field harvesting equipmentfor seed certification program. Review phytosanitary certificate applications, conduct commodity field inspections, issue certificates in accordance with Federal and State protocols. Conduct quantity control auditsof packaged commodities and priceverification inspections ofcommercial outlets. Conduct inspectionsof commercial weighing and measuringdevices (including scales and a wide variety of retail meters including motor fuel, electric vehicle charging stations, liquefied petroleum gas and other similar meters and systems)for accuracy and compliance with laws, regulations and established tolerances;issue County seal, as required; respond to and investigate complaints. Investigate firewood complaints in order to verify accurate quantity measurement. Conducts inspections of advertising, labeling, and minimum performance standards for petroleum and automotive products (including gasoline, diesel, and motor oil). Prepare initial drafts of administrative civil penalty documents for violations of agricultural, pesticide, and weights and measures laws and regulations for supervisory and management review; apply investigative techniques, collect and document evidence; and represent the department incivil penalty hearings. Take appropriate compliance and enforcement action; issue notices of violations of agricultural, pesticide, and weights and measures laws and regulations. Provide technical assistance to higher level supervisory or management staff as necessary. Represent the department to outside groups and organizations; participate in drafting information for brochures, training materials and presentations.. Prepare and maintaintechnical, administrative and regulatory reports, logsand statistical studies of a complex nature related to area of assignment; prepare written correspondence as necessary. Build and maintain positive working relationships with co-workers, other County employees,the public and regulated industries using principles of good customer service. Perform related duties as assigned. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Two years of responsible journey level agricultural and weights and measures inspection experience performing duties similar to an Agricultural and Standards Inspector II with Placer County. Training: Equivalent to a Bachelor's degree from an accredited college or university with major course work in agricultural,biological, chemical or physical sciences; OR Equivalent to a Bachelor's degree from an accredited college or university with major course work in any discipline with a minimum of 30 semester units, in one or any combination of the following disciplines: agricultural, biological, chemical, or physical sciences. Note: Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency. Required License or Certificate: Possession of all eight County Agricultural Inspector/Biologist and Weights and Measures Inspector licenses issued by the California Department of Food and Agriculture County Licensing Program. Possession of Class C,and ability to obtain, a valid Commercial Class A,B, or Cdriver's license with air brake, hazardous materials, and/or tanker endorsements as required depending upon the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Basic principles of chemistry, physics, biology and botany. Principles and practices of agricultural, pesticideuse and weights and measures inspection. Rules for proper evidence gathering and sampling procedures. Agricultural laws, regulations and policies governing general inspection for agricultural pests. Detection and eradication techniques of plant diseases and pests relating to agricultural commodities. State laws and regulations of weights and measures. State laws andregulations of pesticide use enforcement. Applicable mapping and GIS Systems. Principles of technical report writing. Policies and procedures of the Agriculture Department. Budgeting procedures and techniques; inputting, monitoring and forecasting of budget for assigned programs. Principles of supervision, training and performance evaluations. Modern office procedures, mobile devices, methods and computer equipment. Principles and practices of work safety. English usage, spelling, grammar and punctuation. Arithmetic, basic statistics and mathematical calculations. Ability to: On a continuous basis, analyze situations and develop solutions to situations involving pest identification and eradication and determination of accuracy of weighing and measuring devices; and enforce regulations; review, interpret and explain laws and regulations; identify and interpret technical and numerical information; and observe safety precautions, especially in the field. Intermittently sit a desk while compiling data and writing reports; walk, stand, climb and bend in the field; perform simple and power grasping, pushing, pulling and fine manipulation; write or use a keyboard to communicate; and lift very heavy weight. Utilize inspection and exam procedure manuals. Interpret, explain and enforce the full range of agricultural, pesticide and weights and measurements laws and regulations. Plan, organize, assign, supervise and coordinate work of subordinate personnel. Provide staff leadership and work direction. Read and interpret technical reports and data related to area of assignment. Maintain awareness of new technical developments, laws and regulations; quickly learn and assist in the implementation of new technologies and procedures. Utilize, follow and reference inspection and exam procedure manuals. Compile and maintain detailed inspection records and utilize computer databases and mobile applications to input, track and review inspections. Identify and understand the operation of technical equipment used for pest eradication and/or control; understand the effect of various weather conditions and patterns on pesticide applications. Perform agricultural, pesticide use enforcement and weights and measures regulatoryinspections of acomplex and difficult nature. Inspect and certify the accuracy of all commercial weighing and measuring devices for compliance with applicable laws, regulations, tolerances and specifications. Drive a large weight truck and operate a mechanical hoist that lifts 1000 pound standards for testing large capacity scales. Mount, pull and maneuver a trailer. Operate a crane. Quickly recognize and identify unusual pests or pests of a particularly destructive nature and problem solve to take appropriate eradication and protective actions. Compile, analyze and evaluate difficult and complex technical and statistical information. Work with various cultural and ethnic groups in a tactful and effective manner. Obtain information through interview; work fairly and courteously with the public; and work effectively with interruption. Act quickly and calmly in emergency situations. Analyze situations quickly and objectively and determine proper course of action. Use a computer, mobile devicesand modern office equipment. Understand and follow written and oral instructions. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to thesupplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula.Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. Specific position(s) within this classification designated as Safety Sensitive may require applicants to register with the Federal Motor Carrier Safety Administration (FMCSA) Clearinghouse and to provide consent for Placer County to conduct a full query of their records within the Clearinghouse prior to an offer of employment. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County.Placer County is an equal opportunity employer and is committed to an active nondiscrimination program.It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment.All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact theHuman ResourcesDepartment at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Preciosa Ayala-Burkhardt, Administrative Technician, at payala@placer.ca.gov or (530) 886-4637. Closing Date/Time: 7/26/2023 5:00:00 PM
Apr 04, 2023
Full Time
Introduction Applications will be reviewed on a weekly basis. Interested applicants are encouraged to apply immediately. Placer County is currently accepting applications forAgricultural and Standards Inspector I/II/Senior. Each level in this job series hasdifferent minimum qualifications. Tobeeligible for more than one level in theseries,you must complete and submit separateapplications and supplemental questionnaires for each recruitment: Agricultural and Standards Inspector - I#2023-14501-01 Agricultural and Standards Inspector - II#2023-14502-01 Agricultural and Standards Inspector -Senior#2023-14504-01 Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, westward through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play and learn.For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION The Placer County Agriculture Department has the immediate need to fill one (1) Agriculture and Standards Inspector vacancy. Appointment to this position may be made at a level commensurate to the qualifications of the successful candidate. Agricultural and Standards Inspectors perform inspections of agricultural crops; products; measuring devices; and pesticide use to determine compliance with and enforce applicable Federal, State, and County laws and regulations. The Department desires candidates who can work both independently and in a team environment, as well as those who are customer service oriented, can interact with the public, and strictly follow policies and procedures while enforcing State laws, regulations, and County ordinances. Incumbents must be willing to work outdoors and be exposed to all types of weather conditions. These classifications are scheduled to receive general wage increases of 4% in July 2023 and 4% in July 2024. BENEFITS Placer County offers a comprehensive benefits package to employees, including: Holidays: 14 paid holidays per year, 2 of which are floating holidays* Vacation leave: 10 days/year with ability to accrue 25 days/year Sick leave: 12 days/year* Cafeteria plan: 6% of employee’s salary will be contributed towards employee to use towards 401(k), dependent care, medical co-insurance, or cash Medical, dental, and vision insurance available for employees and dependents $50,000 life insurance policy at no cost to employee CalPERS retirement plans Retiree medical insurance Deferred compensation Education allowance: up to $1,200 per year Bilingual incentive: incumbents may be eligible for bilingual incentive pay depending upon operational needs and certification of proficiency. *Amounts will be prorated for part-time employees and employees hired after the first of the year. The information above represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire about the most current benefit package during hiring interviews or by contacting the Human Resources Department. For a detailed listing of benefits, please click here to view Professional benefits . For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. DEFINITION To interpret and enforcelaws and regulations of the State of California and the County pertaining to agriculture, pesticides, and weights and measures standards; to ensure fair competition among regulated industries, including a wide variety of retail businesses, pest control companies and agricultural producers; to govern the safe and effective use of pesticides across multiple industry sectors; and to protect the environment and the public. DISTINGUISHING CHARACTERISTICS This is the advanced journey level class in the Agricultural Inspector series. Positions at this level are distinguished from other classes within the series by the level of responsibility assumed, complexity of duties assigned, independence of action taken, the amount of time spent performing duties andnature of the public contact made. Employees perform the most difficult and responsible types of duties assigned to classes within this series including specialized inspection duties of a complex and difficult nature and exercise technical and functional supervision of lower level inspectors and may exercise direct supervision over Agricultural Inspector Aides.Employees at this level are required to be fully trained in all procedures related to assigned areas of responsibility. This class is distinguished from the Agricultural and Standards Inspector I/II in that it performs more complex and difficult agricultural, weights and measures, and pesticide use enforcement and inspection duties and exercises direct supervision over assigned staff. SUPERVISION RECEIVED AND EXERCISED Receives direction fromassigned supervisory or management staff. Exercises technical and functional supervision over lower level inspectors and may exercise direct supervision over Agricultural Inspector Aides. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Plan, prioritize, assign, supervise, and review the work of assigned staff; participate in the selection of staff; coordinate staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed. Train and lead other technical staff in agricultural,pesticide use enforcement,and weights and measures inspection functions. Enforce State and County pesticide laws and regulations through issuance of permits, including restricted materials permits; on-site inspection and investigation;monitor application and use of pesticides;requiring a high level of skill. Analyze, compile, forecast, monitor and track assigned program needs, activities and budgets in order to obtain State and Federal funding; provide program activity data for billing purposes; draft proposals for Supervisor or Management review and approval. Investigate pesticide illness and property loss and environmental effects related to pesticide use. Conduct inspections of a difficult and complex nature at plant nurseries and feed stores for detection of potentially harmful diseases and pests; perform crop surveys. Conduct quarantine inspections requiring a high level of skill and issue certificates of quarantine compliance for outgoing plant material. Perform difficult and complex pest detection surveys in areas of known insect, weed and disease infestations; identify, documentand delineate new infestations; supervise pesticide applications. Conduct nursery inspections requiring a high level of skill and expertise for detection of pests; take appropriate action to eradicate harmful pests, issue certificates of compliance and notices of non-compliance,and recommend appropriate alternative actions. Review and approve pest control business regulations. Conduct fruit, vegetable, honey and egg quality control;perform apiary and swarm inspections requiring a high level of skill. Inspect field harvesting equipmentfor seed certification program. Review phytosanitary certificate applications, conduct commodity field inspections, issue certificates in accordance with Federal and State protocols. Conduct quantity control auditsof packaged commodities and priceverification inspections ofcommercial outlets. Conduct inspectionsof commercial weighing and measuringdevices (including scales and a wide variety of retail meters including motor fuel, electric vehicle charging stations, liquefied petroleum gas and other similar meters and systems)for accuracy and compliance with laws, regulations and established tolerances;issue County seal, as required; respond to and investigate complaints. Investigate firewood complaints in order to verify accurate quantity measurement. Conducts inspections of advertising, labeling, and minimum performance standards for petroleum and automotive products (including gasoline, diesel, and motor oil). Prepare initial drafts of administrative civil penalty documents for violations of agricultural, pesticide, and weights and measures laws and regulations for supervisory and management review; apply investigative techniques, collect and document evidence; and represent the department incivil penalty hearings. Take appropriate compliance and enforcement action; issue notices of violations of agricultural, pesticide, and weights and measures laws and regulations. Provide technical assistance to higher level supervisory or management staff as necessary. Represent the department to outside groups and organizations; participate in drafting information for brochures, training materials and presentations.. Prepare and maintaintechnical, administrative and regulatory reports, logsand statistical studies of a complex nature related to area of assignment; prepare written correspondence as necessary. Build and maintain positive working relationships with co-workers, other County employees,the public and regulated industries using principles of good customer service. Perform related duties as assigned. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Two years of responsible journey level agricultural and weights and measures inspection experience performing duties similar to an Agricultural and Standards Inspector II with Placer County. Training: Equivalent to a Bachelor's degree from an accredited college or university with major course work in agricultural,biological, chemical or physical sciences; OR Equivalent to a Bachelor's degree from an accredited college or university with major course work in any discipline with a minimum of 30 semester units, in one or any combination of the following disciplines: agricultural, biological, chemical, or physical sciences. Note: Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency. Required License or Certificate: Possession of all eight County Agricultural Inspector/Biologist and Weights and Measures Inspector licenses issued by the California Department of Food and Agriculture County Licensing Program. Possession of Class C,and ability to obtain, a valid Commercial Class A,B, or Cdriver's license with air brake, hazardous materials, and/or tanker endorsements as required depending upon the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Basic principles of chemistry, physics, biology and botany. Principles and practices of agricultural, pesticideuse and weights and measures inspection. Rules for proper evidence gathering and sampling procedures. Agricultural laws, regulations and policies governing general inspection for agricultural pests. Detection and eradication techniques of plant diseases and pests relating to agricultural commodities. State laws and regulations of weights and measures. State laws andregulations of pesticide use enforcement. Applicable mapping and GIS Systems. Principles of technical report writing. Policies and procedures of the Agriculture Department. Budgeting procedures and techniques; inputting, monitoring and forecasting of budget for assigned programs. Principles of supervision, training and performance evaluations. Modern office procedures, mobile devices, methods and computer equipment. Principles and practices of work safety. English usage, spelling, grammar and punctuation. Arithmetic, basic statistics and mathematical calculations. Ability to: On a continuous basis, analyze situations and develop solutions to situations involving pest identification and eradication and determination of accuracy of weighing and measuring devices; and enforce regulations; review, interpret and explain laws and regulations; identify and interpret technical and numerical information; and observe safety precautions, especially in the field. Intermittently sit a desk while compiling data and writing reports; walk, stand, climb and bend in the field; perform simple and power grasping, pushing, pulling and fine manipulation; write or use a keyboard to communicate; and lift very heavy weight. Utilize inspection and exam procedure manuals. Interpret, explain and enforce the full range of agricultural, pesticide and weights and measurements laws and regulations. Plan, organize, assign, supervise and coordinate work of subordinate personnel. Provide staff leadership and work direction. Read and interpret technical reports and data related to area of assignment. Maintain awareness of new technical developments, laws and regulations; quickly learn and assist in the implementation of new technologies and procedures. Utilize, follow and reference inspection and exam procedure manuals. Compile and maintain detailed inspection records and utilize computer databases and mobile applications to input, track and review inspections. Identify and understand the operation of technical equipment used for pest eradication and/or control; understand the effect of various weather conditions and patterns on pesticide applications. Perform agricultural, pesticide use enforcement and weights and measures regulatoryinspections of acomplex and difficult nature. Inspect and certify the accuracy of all commercial weighing and measuring devices for compliance with applicable laws, regulations, tolerances and specifications. Drive a large weight truck and operate a mechanical hoist that lifts 1000 pound standards for testing large capacity scales. Mount, pull and maneuver a trailer. Operate a crane. Quickly recognize and identify unusual pests or pests of a particularly destructive nature and problem solve to take appropriate eradication and protective actions. Compile, analyze and evaluate difficult and complex technical and statistical information. Work with various cultural and ethnic groups in a tactful and effective manner. Obtain information through interview; work fairly and courteously with the public; and work effectively with interruption. Act quickly and calmly in emergency situations. Analyze situations quickly and objectively and determine proper course of action. Use a computer, mobile devicesand modern office equipment. Understand and follow written and oral instructions. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to thesupplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula.Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. Specific position(s) within this classification designated as Safety Sensitive may require applicants to register with the Federal Motor Carrier Safety Administration (FMCSA) Clearinghouse and to provide consent for Placer County to conduct a full query of their records within the Clearinghouse prior to an offer of employment. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County.Placer County is an equal opportunity employer and is committed to an active nondiscrimination program.It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment.All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact theHuman ResourcesDepartment at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Preciosa Ayala-Burkhardt, Administrative Technician, at payala@placer.ca.gov or (530) 886-4637. Closing Date/Time: 7/26/2023 5:00:00 PM
PHARMACY TECHNICIAN Correctional Health Services Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. Premium Pay In addition to the hourly salary, eligible applicants may receive premium pay for the items listed below: Bilingual pay: Qualified employees who meet the criteria found ( page 18 ) shall receive an additional forty $0.40 cents per hour for all hours paid. Night Shift Differential pay: Employees assigned to a night shift shall be paid a night shift differential for each hour actually worked on the assigned night shift. Pay rate is determined by assigned shift hours found here (page 15). Other Additional Premium Pays OPEN TO THE PUBLIC This recruitment is being held to establish an Open Eligible List to fill current and future Pharmacy Technician vacancies within Health Care Agency, Correctional Health Services. The eligible list established may also be used to fill similar classifications throughout the County of Orange. DEADLINE TO APPLY This recruitment will remain open on a continuous basis for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the needs of the County are met. Applicants are encouraged to apply immediately. THE AGENCY The Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family, and community health. Under the leadership of the Agency Director, a new and dynamic executive team with an organizational structure comprised of seven service areas - Administrative and Financial, Strategy and Special Projects, Mental Health and Recovery Services , Correctional Health, Office of Care Coordination, Medical Health and Public Health - is committed to meeting the health needs of the diverse Orange County community. CORRECTIONAL HEALTH SERVICES The Correctional Health Services (CHS) program is comprised of two separate entities. One is for the adult inmates and the other is for the juveniles. The CHS program provides medical, dental, nursing, infection control, health education and pharmaceutical services at a community standard of care and provides mental health services including 24-hour emergency triage and crisis intervention, suicide prevention, treatment beds, individual and group therapy, substance use counseling, medication assessment and discharge planning to all adult inmates in the County's five (5) correctional facilities. The Juvenile Health Services program has two clinics-Juvenile Hall Health Clinic and Orangewood Family Health Clinic. JUVENILE HEALTH SERVICES Juvenile Health Services (JHS) is a division of CHS. It provides medical, dental, nursing, infection control, health education and pharmaceutical services at a community standard of care to youth who reside in the County's four residential facilities operated by Probation and Social Services Departments and contracts with hospitals for inpatient and specialty care. THE OPPORTUNITY The Pharmacy Technician will assist the on-site registered Pharmacist with dispensing prescription medications to customers or health professionals as ordered by the prescribers. The pharmacy is in the Main Jail facility in Santa provides medications to adult inmates in the five County jail facilities and to juveniles housed at Juvenile Hall and the Juvenile Camp sites. In addition, the pharmacy oversees the ordering of medications for the Orangewood Children and Family Center (OCFC). Responsibilities of the Pharmacy Technician include, but are not limited to: Prepare daily patient medications utilizing the automated packaging machine Accurately fill prescriptions Fill and maintain nursing station automated dispensing cabinets Conduct monthly nursing unit medication inspections Maintain pharmacy inventory and order cost effective medication utilizing the Cardinal Health online system Maintain vaccine inventory for the Vaccines for Children program Maintain and coordinate the delivery and pick-up of medications with an outside courier transporting between facilities Prepare and submit purchase requisitions Prepare and submit service request forms to Storeroom for supplies and deliveries Prepare and submit monthly billing for United States Federal Marshal prisoners Maintain and update monthly pharmacy records and statistics Securely transport medications DESIRABLE QUALIFICATIONS The ideal candidate will have two (2) or more years of experience as a Pharmacy Technician in a hospital and/or retail pharmacy setting and will be certified through the Pharmacy Technician Certification Board (PTCB). Additionally, the ideal candidate will possess the knowledge, skills and abilities that demonstrate the following competencies: Technical Knowledge | Technical Experience Thorough knowledge of policies and procedures in compliance with California State Board of Pharmacy Thorough knowledge of medication dosage forms, and ability to prepare, release and distribute medications and utilize the drug distribution system to ensure the safety, accuracy, and quality of supplied medications Thorough knowledge of trade and generic name of medications Knowledge of HIPAA guidelines to protect confidential and sensitive client healthcare information Knowledge of and ability to manage and control pharmaceutical supplies, stock, and related records, reports or files to ensure the safety, accuracy, quality, integrity and timeliness of medications and client's safety Expertise in filling prescriptions, processing, and billing of medications Expertise in inspection/inventory management systems or procedures to maintain proper storage and security conditions of medications Expertise in auditing to assess and resolve issues from the inventory shortage problems as they arise, and order medications from wholesalers such as Cardinal Health online system Proficiency utilizing Microsoft Office Suite and other computer applications to prepare billing documents, record and retrieve pharmacy data Communication Skills | Oral, Written, and Interpersonal Communicating effectively both in person and in writing Experience preparing clear and concise pharmacy records and statistics Ability to review patient records and collaborate with Pharmacist for medication selection decisions Ability to communicate clearly and thoroughly in discussing pharmacy decisions to other healthcare staff Thorough knowledge of grammar, spelling and pharmaceutical terminology Ability to maintain a calm and professional manner in stressful situations Critical Thinking | Problem Solving /Decision Making Ability to evaluate quality control precautions and prevent occurrences of faulty medication dispensation Ability to identify systematic problems in medication misuse Ability to assess basic pharmacy situations, apply policies and procedures and take appropriate action Ability to navigate general jail systems, policies, and procedures Ability to respond quickly to emergencies throughout all jail facilities Ability to learn and apply jail security policies and seek consultations with supervisor in unexpected or unfamiliar situations SPECIAL QUALIFICATIONS/REQUIREMENTS Incumbents are required to pass a comprehensive background investigation prior to a formal offer and acceptance of employment. Incumbents must maintain Sheriff's Department or Probation Department security clearance for the facilities where they work. Applicants must have no felony convictions or be on any form of probation. Must be able to pass and maintain background investigation to the satisfaction of the Orange County Sheriff-Coroner. Background screening includes completing of a Personal History Form, interviewing with a background investigator, fingerprinting and may include a polygraph test. Some of the areas considered in the background screening include prior convictions, traffic violations, drug use and credit problems, employment history, professional references, and education verification (i.e., degree, license, or official transcripts. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Evaluation Services (N.A.C.E.S.). The Correctional and Probation facilities operate 24 hour, 7 days a week, incumbents may be asked to work on weekends, evenings or night shift and holidays MINIMUM QUALIFICATIONS Please click here for the minimum qualifications for the Pharmacy Technician classification as well as the physical characteristics and mental requirements, environmental and working conditions. . RECRUITMENT PROCESS: Human Resource Services (HRS) screens all application materials for minimum and desirable qualifications. After screening, candidates who meet the minimum and desirable qualifications will be referred to the next step in the recruitment process. Application Screening | (Refer/Non-Refer): Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those candidates that meet the qualifications as listed in the job bulletin will be referred to the next step. Online Assessment | Technical Skill Assessment (Weighted 100%): Qualified candidates will be invited to participate in a job-related assessment. Candidates will be notified of their date and access code, if applicable. Only the more qualified candidates will be placed on the eligible list. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure. Eligible List | Score Groups : Once all assessments have been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. ADDITIONAL INFORMATION Please see below for important information regarding COVID 19 related requirements. The COVID-19 pandemic continues to evolve, and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with all applicable State or County Public Health Orders, some of which require vaccination and boosting as follows: Workers, who provide services in certain Health Care Facilities or in a correctional facility or detention center where health care is provided, will be required to provide proof that they are fully vaccinated and boosted in accordance with applicable state orders . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason) In addition, depending on assignment and COVID-19 Community Level, workers in certain high-risk settings may be required to wear masks regardless of vaccination status. The position for which you are applying may be required to adhere to any applicable State or County Public Health Orders. You will receive notification of any requirement as it applies to a position. EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, contact Claudia Curiel at (714) 834-2335 or CCuriel@ochca.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Closing Date/Time: Continuous
May 09, 2023
Full Time
PHARMACY TECHNICIAN Correctional Health Services Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. Premium Pay In addition to the hourly salary, eligible applicants may receive premium pay for the items listed below: Bilingual pay: Qualified employees who meet the criteria found ( page 18 ) shall receive an additional forty $0.40 cents per hour for all hours paid. Night Shift Differential pay: Employees assigned to a night shift shall be paid a night shift differential for each hour actually worked on the assigned night shift. Pay rate is determined by assigned shift hours found here (page 15). Other Additional Premium Pays OPEN TO THE PUBLIC This recruitment is being held to establish an Open Eligible List to fill current and future Pharmacy Technician vacancies within Health Care Agency, Correctional Health Services. The eligible list established may also be used to fill similar classifications throughout the County of Orange. DEADLINE TO APPLY This recruitment will remain open on a continuous basis for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the needs of the County are met. Applicants are encouraged to apply immediately. THE AGENCY The Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family, and community health. Under the leadership of the Agency Director, a new and dynamic executive team with an organizational structure comprised of seven service areas - Administrative and Financial, Strategy and Special Projects, Mental Health and Recovery Services , Correctional Health, Office of Care Coordination, Medical Health and Public Health - is committed to meeting the health needs of the diverse Orange County community. CORRECTIONAL HEALTH SERVICES The Correctional Health Services (CHS) program is comprised of two separate entities. One is for the adult inmates and the other is for the juveniles. The CHS program provides medical, dental, nursing, infection control, health education and pharmaceutical services at a community standard of care and provides mental health services including 24-hour emergency triage and crisis intervention, suicide prevention, treatment beds, individual and group therapy, substance use counseling, medication assessment and discharge planning to all adult inmates in the County's five (5) correctional facilities. The Juvenile Health Services program has two clinics-Juvenile Hall Health Clinic and Orangewood Family Health Clinic. JUVENILE HEALTH SERVICES Juvenile Health Services (JHS) is a division of CHS. It provides medical, dental, nursing, infection control, health education and pharmaceutical services at a community standard of care to youth who reside in the County's four residential facilities operated by Probation and Social Services Departments and contracts with hospitals for inpatient and specialty care. THE OPPORTUNITY The Pharmacy Technician will assist the on-site registered Pharmacist with dispensing prescription medications to customers or health professionals as ordered by the prescribers. The pharmacy is in the Main Jail facility in Santa provides medications to adult inmates in the five County jail facilities and to juveniles housed at Juvenile Hall and the Juvenile Camp sites. In addition, the pharmacy oversees the ordering of medications for the Orangewood Children and Family Center (OCFC). Responsibilities of the Pharmacy Technician include, but are not limited to: Prepare daily patient medications utilizing the automated packaging machine Accurately fill prescriptions Fill and maintain nursing station automated dispensing cabinets Conduct monthly nursing unit medication inspections Maintain pharmacy inventory and order cost effective medication utilizing the Cardinal Health online system Maintain vaccine inventory for the Vaccines for Children program Maintain and coordinate the delivery and pick-up of medications with an outside courier transporting between facilities Prepare and submit purchase requisitions Prepare and submit service request forms to Storeroom for supplies and deliveries Prepare and submit monthly billing for United States Federal Marshal prisoners Maintain and update monthly pharmacy records and statistics Securely transport medications DESIRABLE QUALIFICATIONS The ideal candidate will have two (2) or more years of experience as a Pharmacy Technician in a hospital and/or retail pharmacy setting and will be certified through the Pharmacy Technician Certification Board (PTCB). Additionally, the ideal candidate will possess the knowledge, skills and abilities that demonstrate the following competencies: Technical Knowledge | Technical Experience Thorough knowledge of policies and procedures in compliance with California State Board of Pharmacy Thorough knowledge of medication dosage forms, and ability to prepare, release and distribute medications and utilize the drug distribution system to ensure the safety, accuracy, and quality of supplied medications Thorough knowledge of trade and generic name of medications Knowledge of HIPAA guidelines to protect confidential and sensitive client healthcare information Knowledge of and ability to manage and control pharmaceutical supplies, stock, and related records, reports or files to ensure the safety, accuracy, quality, integrity and timeliness of medications and client's safety Expertise in filling prescriptions, processing, and billing of medications Expertise in inspection/inventory management systems or procedures to maintain proper storage and security conditions of medications Expertise in auditing to assess and resolve issues from the inventory shortage problems as they arise, and order medications from wholesalers such as Cardinal Health online system Proficiency utilizing Microsoft Office Suite and other computer applications to prepare billing documents, record and retrieve pharmacy data Communication Skills | Oral, Written, and Interpersonal Communicating effectively both in person and in writing Experience preparing clear and concise pharmacy records and statistics Ability to review patient records and collaborate with Pharmacist for medication selection decisions Ability to communicate clearly and thoroughly in discussing pharmacy decisions to other healthcare staff Thorough knowledge of grammar, spelling and pharmaceutical terminology Ability to maintain a calm and professional manner in stressful situations Critical Thinking | Problem Solving /Decision Making Ability to evaluate quality control precautions and prevent occurrences of faulty medication dispensation Ability to identify systematic problems in medication misuse Ability to assess basic pharmacy situations, apply policies and procedures and take appropriate action Ability to navigate general jail systems, policies, and procedures Ability to respond quickly to emergencies throughout all jail facilities Ability to learn and apply jail security policies and seek consultations with supervisor in unexpected or unfamiliar situations SPECIAL QUALIFICATIONS/REQUIREMENTS Incumbents are required to pass a comprehensive background investigation prior to a formal offer and acceptance of employment. Incumbents must maintain Sheriff's Department or Probation Department security clearance for the facilities where they work. Applicants must have no felony convictions or be on any form of probation. Must be able to pass and maintain background investigation to the satisfaction of the Orange County Sheriff-Coroner. Background screening includes completing of a Personal History Form, interviewing with a background investigator, fingerprinting and may include a polygraph test. Some of the areas considered in the background screening include prior convictions, traffic violations, drug use and credit problems, employment history, professional references, and education verification (i.e., degree, license, or official transcripts. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Evaluation Services (N.A.C.E.S.). The Correctional and Probation facilities operate 24 hour, 7 days a week, incumbents may be asked to work on weekends, evenings or night shift and holidays MINIMUM QUALIFICATIONS Please click here for the minimum qualifications for the Pharmacy Technician classification as well as the physical characteristics and mental requirements, environmental and working conditions. . RECRUITMENT PROCESS: Human Resource Services (HRS) screens all application materials for minimum and desirable qualifications. After screening, candidates who meet the minimum and desirable qualifications will be referred to the next step in the recruitment process. Application Screening | (Refer/Non-Refer): Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those candidates that meet the qualifications as listed in the job bulletin will be referred to the next step. Online Assessment | Technical Skill Assessment (Weighted 100%): Qualified candidates will be invited to participate in a job-related assessment. Candidates will be notified of their date and access code, if applicable. Only the more qualified candidates will be placed on the eligible list. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure. Eligible List | Score Groups : Once all assessments have been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. ADDITIONAL INFORMATION Please see below for important information regarding COVID 19 related requirements. The COVID-19 pandemic continues to evolve, and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with all applicable State or County Public Health Orders, some of which require vaccination and boosting as follows: Workers, who provide services in certain Health Care Facilities or in a correctional facility or detention center where health care is provided, will be required to provide proof that they are fully vaccinated and boosted in accordance with applicable state orders . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason) In addition, depending on assignment and COVID-19 Community Level, workers in certain high-risk settings may be required to wear masks regardless of vaccination status. The position for which you are applying may be required to adhere to any applicable State or County Public Health Orders. You will receive notification of any requirement as it applies to a position. EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, contact Claudia Curiel at (714) 834-2335 or CCuriel@ochca.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Closing Date/Time: Continuous
METROLINK
Multiple (Los Angeles and/or Pomona), California, United States
SUMMARY PURPOSE OF POSITION The Operations Administrator will manage, administer, and oversee operation contractor’s invoices and budgets for the Department. This position will also provide administrative support, prepare reports and other information necessary to support the staff in the Department. TO APPLY: This is a continuous recruitment with the first review of applications beginning May 19, 2023. Interested applicants are encouraged to apply immediately. DISTINGUISHING CHARACTERISTICS This job description is not part of a job series. SUPERVISION EXERCISED AND RECEIVED Receives general oversight from departmental management/supervisory level roles. This position has no formal supervisory responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities. Collaborate with department staff, SCRRA budget team and contract service provider's financial staff to establish budgets for the department and for department contract work. Manage cost center budget, perform financial analyses, and provide various financial reports such as accrual, PO tracking sheet, budget tracker, and necessary reports. Negotiate annual budgets with contractors and monitor budget performance. Review special project billing and verify for contract compliance and applicability to project. Review and approve all department invoices. Review Contractor's monthly invoices, verify purchases against contractor A/P journals, verify labor rates and headcount prior to approval and route for signature. Work with contractor and project managers, procurement and with the SCRRA program management office to improve monitoring and execution of the various projects and contracts. Set up and maintain status reports to allow department to manage a growing number of projects and funding sources. Work with SCRRA grants team to initiate new projects and funding sources; monitor funding expiration dates. Assist internal and external customers with research requests or analysis. Update and maintain all department databases. Analyze performance data to identify problems and implement corrective actions in coordination with staff and contract operators. Develop operation performance measurements. Monitor commuter rail operations to ensure compliance with Federal and State regulations. Establish and maintain effective and cooperative working relationships with SCRRA employees, contractors and management. Project Manager for all assigned projects. Provide administrative support to the department including the processing of expense reports, timesheets, calendar and schedule management, ordering supplies, pickup and distribution of mail, correspondence, faxing and photocopying and scheduling maintenance/repairs of office equipment and vending machine and the preparation of reports for departmental personnel. Perform other related duties as assigned. MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS MINIMUM QUALIFICATIONS Education and Experience Bachelor’s degree in business administration or a related field. A minimum of four (4) years of work of experience performing similar job duties as described above. A minimum of three (3) years of work experience with Oracle financials or a comparable financial information system. A combination of training, education and or experience that provides the required knowledge, skills and abilities may be considered when determining minimum qualifications. Advanced relevant coursework may also substitute for a portion of required experience. Knowledge, Skills, and Abilities Knowledge of : Train operations. Mathematical analytics and trend analysis. SCRRA policies and procedures. Skilled In : Oracle R12. Strong and effective communication both verbal and written. Advanced proficiency in Microsoft Office Suite. Creative problem-solving. Ability to : Work collaboratively and cooperatively with all levels of employees, management and external agencies. Work independently and take initiative. Organize data efficiently and accurately. PHYSICAL REQUIREMENTS Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations. Operate tools to perform the duties of the position; such as computers, office equipment and work-related machinery. Transport equipment or boxes up to 25lbs. Exchange ideas by means of communication. Visual acuity to detect, identify and observe employees or train movement and any barriers to movement when working on or near railroad tracks. Hear and perceive the nature of sounds when working on or near railroad tracks Balance, ascend/descend, climb, kneel, stoop, bend, crouch or crawl within assigned working conditions and or locations. WORKING CONDITIONS Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Work may also be conducted in outdoor environments, at construction sites, Railroad Track and Right-of-Way environments, and warehouse environments, with possible exposure to individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as heavy trucks, construction, etc.) SUPPLEMENTAL INFORMATION Selection Process: Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The SCRRA is an Equal Opportunity Employer. EEO/ADA MEDICAL: SCRRA offers a choice of twelve (12) health plan options provided through the California Public Employees' Retirement System (CalPERS). You may choose from up to ten (10) Health Maintenance Organization (HMO) plans and two (2) Preferred Provider Organization (PPO) plans. Some health plans are only available in certain counties and/or zip codes. You contribute 12.5 percent of the plan premium for coverage of you and your eligible dependents. You may waive coverage if you are covered under another group health plan; you must provide proof. Once you waive coverage, you will only be allowed to enroll during Open Enrollment or within 60 days from the date on which your other coverage is no longer available (proof is required). If you elect to waive coverage, you will receive $300.00 per month taxable earnings, paid in two installments of $150 each on the first two paychecks of the month. A retiree or an employee who is a spouse, child, or any other eligible dependent of another SCRRA employee is not eligible for the opt out/cash in lieu credit if he/she is covered under a SCRRA health plan. Eligibility begins the first of the month following hire date or qualifying event. DENTAL: SCRRA offers two dental options provided by Delta Dental. Under the DeltaCare (HMO) program, you must select a contract dentist within their network to perform your dental services. If you require treatment from a specialist, your contract dentist will handle the referral. Many services are covered at no cost to you. A co-payment applies for other services. The Delta Dental PPO plan allows you to visit a dentist of your choice, change dentists at any time, go to a dental specialist of your choice, receive dental care anywhere in the world, and save on out-of-pocket expenses when you visit a PPO network dental office. SCRRA pays the full premium for coverage of you and your eligible dependents under both plans. Eligibility begins the first of the month following hire date or qualifying event. VISION: SCRRA offers two (2) vision plans through Vision Service Plan (VSP), providing coverage for eye examinations, prescription eyewear and contact lenses through network providers. You have the option of seeing out-of-network providers, but full reimbursement is not guaranteed. VSP has contracted with many laser surgery facilities and doctors, offering you a discount on PRK and LASIK surgeries. If you enroll in the VSP Basic Plan, SCRRA pays the full premium for coverage of you and your eligible dependents. If you enroll in the VSP Buy-up Plan, which offers enhanced vision benefits, you pay the difference between the cost of the Basic Plan and the Buy-up Plan. Eligibility begins the first of the month following hire date or qualifying event. FLEXIBLE SPENDING ACCOUNTS: Flexible Spending Accounts (FSA) allow for the deferral of pre-tax dollars to be used for reimbursement of eligible medical and dependent care expenses. You can set aside up to $3,050 for health care expenses and $5,000 per family for dependent care expenses annually. Eligibility begins the first of the month following hire date or a qualifying event. GROUP TERM LIFE INSURANCE: SCRRA provides for an amount equal to one (1) time your annual salary, rounded to the nearest $1,000, to a maximum of $200,000. Your life insurance benefit will reduce to 65% at age 65 and 55% at age 70. IRS regulations require that the portion of Group Term Life (“G.T.L.”) insurance benefits provided to you by SCRRA, which exceeds $50,000, be added to your Federal, State, and Medicare taxable earnings for W-2 reporting. This amount is reflected on your pay statements each pay period in the “Other Benefits and Information” section. In addition, SCRRA offers a voluntary plan, which may be purchased in increments of $10,000 to a maximum of $100,000 without evidence of insurability (initial enrollment period only) and up to 5 times your salary to a maximum of $500,000 with evidence of insurability. Dependent life options are also available. The voluntary plan is portable; you may retain it if you leave SCRRA and pay the premium. Eligibility begins the first of the month following hire date or qualifying event. ACCIDENTAL DEATH & DISMEMBERMENT: SCRRA provides for an amount equal to one (1) time your annual salary, rounded to the nearest $1,000, up to a maximum of $200,000. Your AD&D insurance benefit will reduce to 65% at age 65 and 55% at age 70. In addition, SCRRA offers a voluntary plan, which may be purchased in increments of $10,000, subject to a maximum of the lesser of 5 times your annual salary or $500,000. Dependent AD&D options are also available. Eligibility begins the first of the month following hire date or qualifying event. SHORT TERM DISABILITY: You are covered under the California State Disability Insurance (SDI) Program. Your maximum benefit amount is 52 times your weekly benefit amount or the total wages subject to SDI tax paid in your base period, whichever is less. Employees pay a mandatory contribution, through payroll deductions, for coverage under the SDI program. The contribution rate for 2023 is 0.9 percent of earnings. The SDI taxable wage limit is $153,164, with a maximum withholding of $1,378.48 per employee for calendar year 2023. LONG TERM DISABILITY : SCRRA provides for income replacement of 60 percent of monthly earnings subject to a maximum benefit of $7,500 per month up to age 65. To qualify, you must be on disability for 90 days. (Note: there is a pre-existing condition clause in this program.) Eligibility begins the first of the month following hire date or qualifying event. VOLUNTARY BENEFITS: SCRRA offers the following employee-paid voluntary benefits, provided by Aflac: Group Accident Insurance helps pay for out-of-pocket costs that arise from covered accidents, such as fractures, dislocations, and lacerations. Group Critical Illness Insurance helps pay for the expected and unexpected expenses that arise from diagnosis of a covered critical illness, such as cancer (internal or invasive), heart attack, stroke, end-stage renal failure or a major organ transplant. Group Hospital Indemnity Insurance helps pay for the out-of-pocket costs associated with a hospital stay, including benefits for hospital confinement, hospital admission, hospital intensive care and intermediate intensive care step-down unit. Group Short-Term Disability Insurance pays a monthly benefit directly to an employee who is off work due to an injury or illness for up to three (3) months after a seven (7) day waiting period. Eligibility begins the first of the month following hire date or qualifying event. 9/80 ALTERNATIVE WORK SCHEDULE: SCRRA offers a 9/80 Alternative Work Schedule (AWS). During a 10-day work period, you work eight 9-hour days, one 8-hour day and have one day off. Your day off can be Monday, Wednesday, or Friday. Approval from your supervisor, chief and HR is required to participate in the 9/80 AWS program. TELECOMMUTING SCHEDULE: SCRRA offers employees the option to telecommute up to two (2) days per week. At the CEO’s discretion, the maximum number of days per week may be increased due to a natural disaster, pandemic, civil unrest, federal/state/local stay-at-home order, or other special circumstances. Approval from your supervisor, chief and HR is required to participate in the telecommuting program. Employees on a 9/80 schedule cannot telecommute. HOLIDAYS: SCRRA observes twelve (12) holidays a year: New Year's Day, Martin Luther King Day, President’s Day, Cesar Chavez Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day. PAID TIME OFF (PTO): SCRRA provides employees with Paid Time Off (PTO) for vacations, illnesses, injuries, medical/dental appointments, religious holidays, personal business, and emergencies as follows: 0-4 years of service - 25 days 5-6 years of service - 30 days 7th year of service - 32 days 8th year of service - 33 days 9th year of service - 34 days 10-14 years of service - 35 days 15-19 years of service - 38 days 20 or more years – 42 days At the CEO’s discretion, prior service at a public transportation or public agency, or rail transportation company may be counted towards an employee’s total service years to increase the employee’s PTO accrual rate. To be considered, Human Resources requires that a written request along with verification and confirmation of the years of service be provided prior to the start of employment with SCRRA. Human Resources will provide the final determination on behalf of the CEO. EMPLOYEE ASSISTANCE PROGRAM (EAP): SCRRA offers you and your immediate and dependent family members confidential counseling 24 hours a day, 7 days a week for family, personal, work-related and substance abuse issues through the EAP. You are entitled to a telephone session(s) with a trained EAP professional to assess the nature of the problem and provide a referral for additional assistance, if needed. Services also include three (3) face-to-face counseling sessions per family member per six (6) month period. HEALTH ADVOCACY SERVICES: SCRRA offers you and your eligible dependents free health advocacy services through Health Advocate. You are entitled to unlimited calls with trained professionals who can help you navigate the healthcare and insurance systems. RETIREMENT PLAN: The SCRRA contracts with the California Public Employees' Retirement System (CalPERS). You pay a 7.00 percent employee contribution and SCRRA pays an employer contribution, which varies each year. To be eligible for service retirement, you must be at least age 52 and have a minimum of five (5) years of CalPERS-credited service. Upon retirement you are entitled to a monthly retirement benefit based on your years of credited service, age, and average compensation during your last three (3) years of service (“final compensation”). The retirement formula for New Members is 2%@62, which means at age 62, you receive 2 percent of your final compensation for every year of service. Upon separation from employment with less than 5 years of credited service, you may request a refund of your employee contributions only, including interest, and end your membership with CalPERS, or leave it in your account and retain your service credit should you decide to work for another CalPERS-covered agency. If you are vested upon separation but do not retire, you may leave your contributions in your account until retirement or elect a refund. SOCIAL SECURITY: You do not participate in Social Security except for Medicare. You will contribute 1.45 percent of your pay to cover the hospital insurance portion of Medicare. *Additional Medicare Hospital Insurance Tax: As of January 1, 2013, employees are required to pay an additional 0.9 percent Medicare tax on earnings above $200,000 (for those who file an individual return) or $250,000 (for those who file a joint return). This additional hospital insurance tax is not reflected in the rate above. RETIREE MEDICAL: Unrepresented employees hired before 11/1/18*: You will be eligible for medical coverage when you retire if your separation date and retirement date are within 120 days of each other. SCRRA pays the same amount for retirees as it does for active employees, which is currently 87.5 percent of the applicable premium. Unrepresented employees hired on or after 11/1/18: You will be eligible for medical coverage when you retire if your separation date and retirement date are within 120 days of each other and you have a minimum of 10 years of credited CalPERS service, five of which must be performed at SCRRA. SCRRA pays a percentage of the state annuitant contribution rate** in accordance with the vesting schedule below: 10 Years of CalPERS Service - 50% 11 – 19 Years of CalPERS Service - 50%, plus 5% for each additional year of service 20+ Years of CalPERS Service - 100% *Once each year the employer may allow unrepresented employees hired before 11/1/18 the opportunity to individually elect to be subject to the vesting schedule. **The state annuitant contribution rates for 2023 are: $883 (Retiree Only); $1,699 (Retiree + 1 Dependent); $2,124 (Retiree + Family). DEFERRED COMPENSATION PLAN (457) : You are eligible to set aside a portion of your current income without paying taxes on that money until it is received later during retirement when taxes may be lower. In 2023, you can defer up to 100 percent of your gross compensation or $22,500 annually, whichever is less (“normal contribution limit”). You may make an additional $7,500 contribution to the plan if you are age 50 and older. If you are at least within three years of the age in which you are eligible to receive unreduced benefits under our CalPERS retirement plan, you may contribute up to double the normal contribution limit, or $45,000. TRANSPORTATION PASSES: You may use your employee badge for unlimited free access to all Metrolink lines and trains. Your badge cannot be used on connecting public transportation. However, if you commute to/from work on Metrolink on a regular basis and need to connect to other public transportation (e.g., Metro Red or Purple Line) you can be issued a Metrolink pass with the appropriate station pair, which will also give you access to connecting transportation. You are also eligible to receive a free transit pass to ride any greater Los Angeles area transit system other than Metrolink (such as, Metro, Foothill Transit, LADOT, and LOSSAN) for commuting purposes. The commuter transit pass has a value up to the monthly maximum tax-free transit pass amount established by the Internal Revenue Service ($300 in 2023). You are responsible for any transit fares above the IRS monthly cap. To receive this benefit, the SCRRA requires each employee to use public transportation to commute to and from work three (3) or more days per week. OTHER BENEFITS: Educational Assistance - SCRRA will reimburse an employee up to $1,000 per fiscal year for tuition, books and mandatory student fees for courses that are relevant to employment. No reimbursement is allowed for parking. Professional Memberships - SCRRA pays up to $300 per year for professional memberships. Credit Union Membership - SCRRA offers credit union services for employees and their family members, provided by Northrup Grumman Federal Credit Union. Jury Duty - SCRRA will continue an employee's salary during any non-voluntary jury service up to a maximum of ten (10) working days. Pregnancy Disability and Family and Medical Leaves - A leave of absence may be paid or unpaid and shall be granted in accordance with applicable federal and state laws, and SCRRA policy. Refer to the Human Resource Policies and Procedures Manual for more detailed information. Bereavement Leave - In the event of death in an employee’s immediate family, the agency grants up to three (3) working days, with pay, to handle family affairs and to attend the funeral. When an employee needs to travel outside the radius of the five (5) member agencies due to the death of an immediate family member, the Authority grants up to five (5) working days, with pay. Military Leave - Employees will be paid for the annually required active period. At the discretion of the Chief Executive Officer, and with Board notification, paid military leave may be granted beyond what is provided by the applicable state law.
May 06, 2023
Full Time
SUMMARY PURPOSE OF POSITION The Operations Administrator will manage, administer, and oversee operation contractor’s invoices and budgets for the Department. This position will also provide administrative support, prepare reports and other information necessary to support the staff in the Department. TO APPLY: This is a continuous recruitment with the first review of applications beginning May 19, 2023. Interested applicants are encouraged to apply immediately. DISTINGUISHING CHARACTERISTICS This job description is not part of a job series. SUPERVISION EXERCISED AND RECEIVED Receives general oversight from departmental management/supervisory level roles. This position has no formal supervisory responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities. Collaborate with department staff, SCRRA budget team and contract service provider's financial staff to establish budgets for the department and for department contract work. Manage cost center budget, perform financial analyses, and provide various financial reports such as accrual, PO tracking sheet, budget tracker, and necessary reports. Negotiate annual budgets with contractors and monitor budget performance. Review special project billing and verify for contract compliance and applicability to project. Review and approve all department invoices. Review Contractor's monthly invoices, verify purchases against contractor A/P journals, verify labor rates and headcount prior to approval and route for signature. Work with contractor and project managers, procurement and with the SCRRA program management office to improve monitoring and execution of the various projects and contracts. Set up and maintain status reports to allow department to manage a growing number of projects and funding sources. Work with SCRRA grants team to initiate new projects and funding sources; monitor funding expiration dates. Assist internal and external customers with research requests or analysis. Update and maintain all department databases. Analyze performance data to identify problems and implement corrective actions in coordination with staff and contract operators. Develop operation performance measurements. Monitor commuter rail operations to ensure compliance with Federal and State regulations. Establish and maintain effective and cooperative working relationships with SCRRA employees, contractors and management. Project Manager for all assigned projects. Provide administrative support to the department including the processing of expense reports, timesheets, calendar and schedule management, ordering supplies, pickup and distribution of mail, correspondence, faxing and photocopying and scheduling maintenance/repairs of office equipment and vending machine and the preparation of reports for departmental personnel. Perform other related duties as assigned. MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS MINIMUM QUALIFICATIONS Education and Experience Bachelor’s degree in business administration or a related field. A minimum of four (4) years of work of experience performing similar job duties as described above. A minimum of three (3) years of work experience with Oracle financials or a comparable financial information system. A combination of training, education and or experience that provides the required knowledge, skills and abilities may be considered when determining minimum qualifications. Advanced relevant coursework may also substitute for a portion of required experience. Knowledge, Skills, and Abilities Knowledge of : Train operations. Mathematical analytics and trend analysis. SCRRA policies and procedures. Skilled In : Oracle R12. Strong and effective communication both verbal and written. Advanced proficiency in Microsoft Office Suite. Creative problem-solving. Ability to : Work collaboratively and cooperatively with all levels of employees, management and external agencies. Work independently and take initiative. Organize data efficiently and accurately. PHYSICAL REQUIREMENTS Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations. Operate tools to perform the duties of the position; such as computers, office equipment and work-related machinery. Transport equipment or boxes up to 25lbs. Exchange ideas by means of communication. Visual acuity to detect, identify and observe employees or train movement and any barriers to movement when working on or near railroad tracks. Hear and perceive the nature of sounds when working on or near railroad tracks Balance, ascend/descend, climb, kneel, stoop, bend, crouch or crawl within assigned working conditions and or locations. WORKING CONDITIONS Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Work may also be conducted in outdoor environments, at construction sites, Railroad Track and Right-of-Way environments, and warehouse environments, with possible exposure to individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as heavy trucks, construction, etc.) SUPPLEMENTAL INFORMATION Selection Process: Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The SCRRA is an Equal Opportunity Employer. EEO/ADA MEDICAL: SCRRA offers a choice of twelve (12) health plan options provided through the California Public Employees' Retirement System (CalPERS). You may choose from up to ten (10) Health Maintenance Organization (HMO) plans and two (2) Preferred Provider Organization (PPO) plans. Some health plans are only available in certain counties and/or zip codes. You contribute 12.5 percent of the plan premium for coverage of you and your eligible dependents. You may waive coverage if you are covered under another group health plan; you must provide proof. Once you waive coverage, you will only be allowed to enroll during Open Enrollment or within 60 days from the date on which your other coverage is no longer available (proof is required). If you elect to waive coverage, you will receive $300.00 per month taxable earnings, paid in two installments of $150 each on the first two paychecks of the month. A retiree or an employee who is a spouse, child, or any other eligible dependent of another SCRRA employee is not eligible for the opt out/cash in lieu credit if he/she is covered under a SCRRA health plan. Eligibility begins the first of the month following hire date or qualifying event. DENTAL: SCRRA offers two dental options provided by Delta Dental. Under the DeltaCare (HMO) program, you must select a contract dentist within their network to perform your dental services. If you require treatment from a specialist, your contract dentist will handle the referral. Many services are covered at no cost to you. A co-payment applies for other services. The Delta Dental PPO plan allows you to visit a dentist of your choice, change dentists at any time, go to a dental specialist of your choice, receive dental care anywhere in the world, and save on out-of-pocket expenses when you visit a PPO network dental office. SCRRA pays the full premium for coverage of you and your eligible dependents under both plans. Eligibility begins the first of the month following hire date or qualifying event. VISION: SCRRA offers two (2) vision plans through Vision Service Plan (VSP), providing coverage for eye examinations, prescription eyewear and contact lenses through network providers. You have the option of seeing out-of-network providers, but full reimbursement is not guaranteed. VSP has contracted with many laser surgery facilities and doctors, offering you a discount on PRK and LASIK surgeries. If you enroll in the VSP Basic Plan, SCRRA pays the full premium for coverage of you and your eligible dependents. If you enroll in the VSP Buy-up Plan, which offers enhanced vision benefits, you pay the difference between the cost of the Basic Plan and the Buy-up Plan. Eligibility begins the first of the month following hire date or qualifying event. FLEXIBLE SPENDING ACCOUNTS: Flexible Spending Accounts (FSA) allow for the deferral of pre-tax dollars to be used for reimbursement of eligible medical and dependent care expenses. You can set aside up to $3,050 for health care expenses and $5,000 per family for dependent care expenses annually. Eligibility begins the first of the month following hire date or a qualifying event. GROUP TERM LIFE INSURANCE: SCRRA provides for an amount equal to one (1) time your annual salary, rounded to the nearest $1,000, to a maximum of $200,000. Your life insurance benefit will reduce to 65% at age 65 and 55% at age 70. IRS regulations require that the portion of Group Term Life (“G.T.L.”) insurance benefits provided to you by SCRRA, which exceeds $50,000, be added to your Federal, State, and Medicare taxable earnings for W-2 reporting. This amount is reflected on your pay statements each pay period in the “Other Benefits and Information” section. In addition, SCRRA offers a voluntary plan, which may be purchased in increments of $10,000 to a maximum of $100,000 without evidence of insurability (initial enrollment period only) and up to 5 times your salary to a maximum of $500,000 with evidence of insurability. Dependent life options are also available. The voluntary plan is portable; you may retain it if you leave SCRRA and pay the premium. Eligibility begins the first of the month following hire date or qualifying event. ACCIDENTAL DEATH & DISMEMBERMENT: SCRRA provides for an amount equal to one (1) time your annual salary, rounded to the nearest $1,000, up to a maximum of $200,000. Your AD&D insurance benefit will reduce to 65% at age 65 and 55% at age 70. In addition, SCRRA offers a voluntary plan, which may be purchased in increments of $10,000, subject to a maximum of the lesser of 5 times your annual salary or $500,000. Dependent AD&D options are also available. Eligibility begins the first of the month following hire date or qualifying event. SHORT TERM DISABILITY: You are covered under the California State Disability Insurance (SDI) Program. Your maximum benefit amount is 52 times your weekly benefit amount or the total wages subject to SDI tax paid in your base period, whichever is less. Employees pay a mandatory contribution, through payroll deductions, for coverage under the SDI program. The contribution rate for 2023 is 0.9 percent of earnings. The SDI taxable wage limit is $153,164, with a maximum withholding of $1,378.48 per employee for calendar year 2023. LONG TERM DISABILITY : SCRRA provides for income replacement of 60 percent of monthly earnings subject to a maximum benefit of $7,500 per month up to age 65. To qualify, you must be on disability for 90 days. (Note: there is a pre-existing condition clause in this program.) Eligibility begins the first of the month following hire date or qualifying event. VOLUNTARY BENEFITS: SCRRA offers the following employee-paid voluntary benefits, provided by Aflac: Group Accident Insurance helps pay for out-of-pocket costs that arise from covered accidents, such as fractures, dislocations, and lacerations. Group Critical Illness Insurance helps pay for the expected and unexpected expenses that arise from diagnosis of a covered critical illness, such as cancer (internal or invasive), heart attack, stroke, end-stage renal failure or a major organ transplant. Group Hospital Indemnity Insurance helps pay for the out-of-pocket costs associated with a hospital stay, including benefits for hospital confinement, hospital admission, hospital intensive care and intermediate intensive care step-down unit. Group Short-Term Disability Insurance pays a monthly benefit directly to an employee who is off work due to an injury or illness for up to three (3) months after a seven (7) day waiting period. Eligibility begins the first of the month following hire date or qualifying event. 9/80 ALTERNATIVE WORK SCHEDULE: SCRRA offers a 9/80 Alternative Work Schedule (AWS). During a 10-day work period, you work eight 9-hour days, one 8-hour day and have one day off. Your day off can be Monday, Wednesday, or Friday. Approval from your supervisor, chief and HR is required to participate in the 9/80 AWS program. TELECOMMUTING SCHEDULE: SCRRA offers employees the option to telecommute up to two (2) days per week. At the CEO’s discretion, the maximum number of days per week may be increased due to a natural disaster, pandemic, civil unrest, federal/state/local stay-at-home order, or other special circumstances. Approval from your supervisor, chief and HR is required to participate in the telecommuting program. Employees on a 9/80 schedule cannot telecommute. HOLIDAYS: SCRRA observes twelve (12) holidays a year: New Year's Day, Martin Luther King Day, President’s Day, Cesar Chavez Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day. PAID TIME OFF (PTO): SCRRA provides employees with Paid Time Off (PTO) for vacations, illnesses, injuries, medical/dental appointments, religious holidays, personal business, and emergencies as follows: 0-4 years of service - 25 days 5-6 years of service - 30 days 7th year of service - 32 days 8th year of service - 33 days 9th year of service - 34 days 10-14 years of service - 35 days 15-19 years of service - 38 days 20 or more years – 42 days At the CEO’s discretion, prior service at a public transportation or public agency, or rail transportation company may be counted towards an employee’s total service years to increase the employee’s PTO accrual rate. To be considered, Human Resources requires that a written request along with verification and confirmation of the years of service be provided prior to the start of employment with SCRRA. Human Resources will provide the final determination on behalf of the CEO. EMPLOYEE ASSISTANCE PROGRAM (EAP): SCRRA offers you and your immediate and dependent family members confidential counseling 24 hours a day, 7 days a week for family, personal, work-related and substance abuse issues through the EAP. You are entitled to a telephone session(s) with a trained EAP professional to assess the nature of the problem and provide a referral for additional assistance, if needed. Services also include three (3) face-to-face counseling sessions per family member per six (6) month period. HEALTH ADVOCACY SERVICES: SCRRA offers you and your eligible dependents free health advocacy services through Health Advocate. You are entitled to unlimited calls with trained professionals who can help you navigate the healthcare and insurance systems. RETIREMENT PLAN: The SCRRA contracts with the California Public Employees' Retirement System (CalPERS). You pay a 7.00 percent employee contribution and SCRRA pays an employer contribution, which varies each year. To be eligible for service retirement, you must be at least age 52 and have a minimum of five (5) years of CalPERS-credited service. Upon retirement you are entitled to a monthly retirement benefit based on your years of credited service, age, and average compensation during your last three (3) years of service (“final compensation”). The retirement formula for New Members is 2%@62, which means at age 62, you receive 2 percent of your final compensation for every year of service. Upon separation from employment with less than 5 years of credited service, you may request a refund of your employee contributions only, including interest, and end your membership with CalPERS, or leave it in your account and retain your service credit should you decide to work for another CalPERS-covered agency. If you are vested upon separation but do not retire, you may leave your contributions in your account until retirement or elect a refund. SOCIAL SECURITY: You do not participate in Social Security except for Medicare. You will contribute 1.45 percent of your pay to cover the hospital insurance portion of Medicare. *Additional Medicare Hospital Insurance Tax: As of January 1, 2013, employees are required to pay an additional 0.9 percent Medicare tax on earnings above $200,000 (for those who file an individual return) or $250,000 (for those who file a joint return). This additional hospital insurance tax is not reflected in the rate above. RETIREE MEDICAL: Unrepresented employees hired before 11/1/18*: You will be eligible for medical coverage when you retire if your separation date and retirement date are within 120 days of each other. SCRRA pays the same amount for retirees as it does for active employees, which is currently 87.5 percent of the applicable premium. Unrepresented employees hired on or after 11/1/18: You will be eligible for medical coverage when you retire if your separation date and retirement date are within 120 days of each other and you have a minimum of 10 years of credited CalPERS service, five of which must be performed at SCRRA. SCRRA pays a percentage of the state annuitant contribution rate** in accordance with the vesting schedule below: 10 Years of CalPERS Service - 50% 11 – 19 Years of CalPERS Service - 50%, plus 5% for each additional year of service 20+ Years of CalPERS Service - 100% *Once each year the employer may allow unrepresented employees hired before 11/1/18 the opportunity to individually elect to be subject to the vesting schedule. **The state annuitant contribution rates for 2023 are: $883 (Retiree Only); $1,699 (Retiree + 1 Dependent); $2,124 (Retiree + Family). DEFERRED COMPENSATION PLAN (457) : You are eligible to set aside a portion of your current income without paying taxes on that money until it is received later during retirement when taxes may be lower. In 2023, you can defer up to 100 percent of your gross compensation or $22,500 annually, whichever is less (“normal contribution limit”). You may make an additional $7,500 contribution to the plan if you are age 50 and older. If you are at least within three years of the age in which you are eligible to receive unreduced benefits under our CalPERS retirement plan, you may contribute up to double the normal contribution limit, or $45,000. TRANSPORTATION PASSES: You may use your employee badge for unlimited free access to all Metrolink lines and trains. Your badge cannot be used on connecting public transportation. However, if you commute to/from work on Metrolink on a regular basis and need to connect to other public transportation (e.g., Metro Red or Purple Line) you can be issued a Metrolink pass with the appropriate station pair, which will also give you access to connecting transportation. You are also eligible to receive a free transit pass to ride any greater Los Angeles area transit system other than Metrolink (such as, Metro, Foothill Transit, LADOT, and LOSSAN) for commuting purposes. The commuter transit pass has a value up to the monthly maximum tax-free transit pass amount established by the Internal Revenue Service ($300 in 2023). You are responsible for any transit fares above the IRS monthly cap. To receive this benefit, the SCRRA requires each employee to use public transportation to commute to and from work three (3) or more days per week. OTHER BENEFITS: Educational Assistance - SCRRA will reimburse an employee up to $1,000 per fiscal year for tuition, books and mandatory student fees for courses that are relevant to employment. No reimbursement is allowed for parking. Professional Memberships - SCRRA pays up to $300 per year for professional memberships. Credit Union Membership - SCRRA offers credit union services for employees and their family members, provided by Northrup Grumman Federal Credit Union. Jury Duty - SCRRA will continue an employee's salary during any non-voluntary jury service up to a maximum of ten (10) working days. Pregnancy Disability and Family and Medical Leaves - A leave of absence may be paid or unpaid and shall be granted in accordance with applicable federal and state laws, and SCRRA policy. Refer to the Human Resource Policies and Procedures Manual for more detailed information. Bereavement Leave - In the event of death in an employee’s immediate family, the agency grants up to three (3) working days, with pay, to handle family affairs and to attend the funeral. When an employee needs to travel outside the radius of the five (5) member agencies due to the death of an immediate family member, the Authority grants up to five (5) working days, with pay. Military Leave - Employees will be paid for the annually required active period. At the discretion of the Chief Executive Officer, and with Board notification, paid military leave may be granted beyond what is provided by the applicable state law.
METROLINK
California 91767, California, United States
SUMMARY PURPOSE OF POSITION The Railroad Civil Engineer works closely with consultants to perform project engineering duties to support railroad state of good repair projects. This position also works with other staff on a variety of projects including plan reviews, preparation of various applications for environmental reviews and agreements with local agencies, condition assessments for railroad assets, coordination with railroads and third parties involving public works construction, station design, grade crossings, separations and utilities to ensure compliance with railroad engineering standards and regulatory requirements. TO APPLY: This is a continuous recruitment with the first review of applications beginning May 11, 2023 . Interested applicants are encouraged to apply immediately. DISTINGUISHING CHARACTERISITICS This is the entry level in the Railroad Civil Engineer series. At this level, assignments are generally limited in scope and are performed within a procedural framework established by higher-level employees. SUPERVISION EXERCISED AND RECEIVED Receives supervision from departmental management/supervisory level roles. No formal supervisory responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities. Support the delivery of railroad related state of good repair projects involving track and signals, bridges, culverts, tunnels, buildings, drainage and retaining structures, grading, and other right-of-way facilities. Write project descriptions, charters, project study reports, and regular monthly reports. Calculate construction work quantities (quantity take-off) from plans and specifications, field survey data, or direct field measurements. Prepare estimates of the probable cost of construction and maintenance activities using data from estimating tables, previous bids, production reports, or analysis of crew and equipment. Write scope of work and prepare estimates for professional services task orders. Monitor expenditures during design and construction and prepare reports of cost to date for on-going work, projected cost at completion, and anticipated outlays over life of project. Check pay applications for work performed on various contracts using measured work quantities or similar methods as specified by contract. Prepare project budgets and track funds received for projects from grants, deposits, or other sources, and prepare reports of expenses versus budget, and assist accounting department with timely billing on projects. Review submittals from contractors for conformance with the requirements of the contract, and SCRRA standards, respond to requests for information, and maintain logs, submittals, requests for information, correspondence, and other contract related documents. Assist in development of plans for construction activities using inspection and other measurement and condition data and prepare schedules for design and construction using critical path scheduling techniques (CPM). Calculate project material requirements, prepare bid packages from standard plans and specifications, prepare purchasing requisitions, track material procurements, and record material installation locations. Maintain a culture of safety by participating in activities of safety committees, reviewing work plans for compliance with safe operating practices, and making observations of work activities. Prepare plans and specifications for job order contracts and small contract packages using SCRRA standard plans and specifications and other industry standards. Prepare or review designs of temporary structures for construction; prepare or review work plans for construction work involving railroad track and related facilities and structures including surveying and layout. Prepare correspondence to contractors, consultants, agencies, and other railroads to address engineering and construction topics. Coordinate the completion of projects in a live operating railroad environment, with various contractors, vendors, consultants, and internal departments. Understand the rights, duties, and obligations of contracts. Perform other duties as required. MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS Education and Experience Bachelor’s degree in Engineering or related field in engineering or physical science A minimum of three (3) years of prior work experience and knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and tracking project and resources, including monitoring and inspecting work, and contractor performance. A combination of training, education and or experience that provides the required knowledge, skills and abilities may be considered when determining minimum qualifications. Advanced relevant coursework may also substitute for a portion of required experience. Valid Class C Driver’s license with a satisfactory driving record of no more than three moving violations and no DUI’s within the last three years. Preferred Qualifications Engineer-in-Training Certificate, ability to take and pass the Professional Engineer’s exam in 2 years Prior experience working on railroad structures projects (bridges, culverts, or tunnels) Prior experience working for a Class I Railroad or Freight Railroad Knowledge, Skills, and Abilities Knowledge of : The Authority’s operations and business practices, as well as the railroad regulatory environment Railroad engineering design and construction standards and regulations Skilled in : Use of Microsoft Office Project Control Software Ability to : Communicate effectively, both orally and in writing, to individuals and groups at all levels within and outside of the organization Multitask and manage multiple projects Develop accurate material, time, and cost estimates Learn Primavera P6 Work nights and/or weekends, as necessary, for monitoring projects in construction PHYSICAL REQUIREMENTS Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations Operate tools to perform the duties of the position; such as computers, office equipment and work-related machinery Transport equipment or boxes up to 25lbs Exchange ideas by means of communication Visual acuity to detect, identify and observe employees or train movement and any barriers to movement when working on or near railroad tracks Hear and perceive the nature of sounds when working on or near railroad tracks Balance, ascend/descend, climb, kneel, stoop, bend, crouch or crawl within assigned working conditions and or locations Working Conditions Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Work may also be performed in outdoor environments, street environments (near moving traffic), construction sites, in the community (homes, business, etc.), Railroad Track and Right-of-Way environments, warehouse environments, and shop environments, with possible exposure to individuals who are hostile or irate, extreme heat (above 100 degrees), moving mechanical parts, fumes or airborne particles, and loud noises (85+ decibels such as heavy trucks, construction, etc.) Southern California Regional Rail Authority is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Authority will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. SUPPLEMENTAL INFORMATION Selection Process: Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The SCRRA is an Equal Opportunity Employer. EEO/ADA MEDICAL: SCRRA offers a choice of twelve (12) health plan options provided through the California Public Employees' Retirement System (CalPERS). You may choose from up to ten (10) Health Maintenance Organization (HMO) plans and two (2) Preferred Provider Organization (PPO) plans. Some health plans are only available in certain counties and/or zip codes. You contribute 12.5 percent of the plan premium for coverage of you and your eligible dependents. You may waive coverage if you are covered under another group health plan; you must provide proof. Once you waive coverage, you will only be allowed to enroll during Open Enrollment or within 60 days from the date on which your other coverage is no longer available (proof is required). If you elect to waive coverage, you will receive $300.00 per month taxable earnings, paid in two installments of $150 each on the first two paychecks of the month. A retiree or an employee who is a spouse, child, or any other eligible dependent of another SCRRA employee is not eligible for the opt out/cash in lieu credit if he/she is covered under a SCRRA health plan. Eligibility begins the first of the month following hire date or qualifying event. DENTAL: SCRRA offers two dental options provided by Delta Dental. Under the DeltaCare (HMO) program, you must select a contract dentist within their network to perform your dental services. If you require treatment from a specialist, your contract dentist will handle the referral. Many services are covered at no cost to you. A co-payment applies for other services. The Delta Dental PPO plan allows you to visit a dentist of your choice, change dentists at any time, go to a dental specialist of your choice, receive dental care anywhere in the world, and save on out-of-pocket expenses when you visit a PPO network dental office. SCRRA pays the full premium for coverage of you and your eligible dependents under both plans. Eligibility begins the first of the month following hire date or qualifying event. VISION: SCRRA offers two (2) vision plans through Vision Service Plan (VSP), providing coverage for eye examinations, prescription eyewear and contact lenses through network providers. You have the option of seeing out-of-network providers, but full reimbursement is not guaranteed. VSP has contracted with many laser surgery facilities and doctors, offering you a discount on PRK and LASIK surgeries. If you enroll in the VSP Basic Plan, SCRRA pays the full premium for coverage of you and your eligible dependents. If you enroll in the VSP Buy-up Plan, which offers enhanced vision benefits, you pay the difference between the cost of the Basic Plan and the Buy-up Plan. Eligibility begins the first of the month following hire date or qualifying event. FLEXIBLE SPENDING ACCOUNTS: Flexible Spending Accounts (FSA) allow for the deferral of pre-tax dollars to be used for reimbursement of eligible medical and dependent care expenses. You can set aside up to $3,050 for health care expenses and $5,000 per family for dependent care expenses annually. Eligibility begins the first of the month following hire date or a qualifying event. GROUP TERM LIFE INSURANCE: SCRRA provides for an amount equal to one (1) time your annual salary, rounded to the nearest $1,000, to a maximum of $200,000. Your life insurance benefit will reduce to 65% at age 65 and 55% at age 70. IRS regulations require that the portion of Group Term Life (“G.T.L.”) insurance benefits provided to you by SCRRA, which exceeds $50,000, be added to your Federal, State, and Medicare taxable earnings for W-2 reporting. This amount is reflected on your pay statements each pay period in the “Other Benefits and Information” section. In addition, SCRRA offers a voluntary plan, which may be purchased in increments of $10,000 to a maximum of $100,000 without evidence of insurability (initial enrollment period only) and up to 5 times your salary to a maximum of $500,000 with evidence of insurability. Dependent life options are also available. The voluntary plan is portable; you may retain it if you leave SCRRA and pay the premium. Eligibility begins the first of the month following hire date or qualifying event. ACCIDENTAL DEATH & DISMEMBERMENT: SCRRA provides for an amount equal to one (1) time your annual salary, rounded to the nearest $1,000, up to a maximum of $200,000. Your AD&D insurance benefit will reduce to 65% at age 65 and 55% at age 70. In addition, SCRRA offers a voluntary plan, which may be purchased in increments of $10,000, subject to a maximum of the lesser of 5 times your annual salary or $500,000. Dependent AD&D options are also available. Eligibility begins the first of the month following hire date or qualifying event. SHORT TERM DISABILITY: You are covered under the California State Disability Insurance (SDI) Program. Your maximum benefit amount is 52 times your weekly benefit amount or the total wages subject to SDI tax paid in your base period, whichever is less. Employees pay a mandatory contribution, through payroll deductions, for coverage under the SDI program. The contribution rate for 2023 is 0.9 percent of earnings. The SDI taxable wage limit is $153,164, with a maximum withholding of $1,378.48 per employee for calendar year 2023. LONG TERM DISABILITY : SCRRA provides for income replacement of 60 percent of monthly earnings subject to a maximum benefit of $7,500 per month up to age 65. To qualify, you must be on disability for 90 days. (Note: there is a pre-existing condition clause in this program.) Eligibility begins the first of the month following hire date or qualifying event. VOLUNTARY BENEFITS: SCRRA offers the following employee-paid voluntary benefits, provided by Aflac: Group Accident Insurance helps pay for out-of-pocket costs that arise from covered accidents, such as fractures, dislocations, and lacerations. Group Critical Illness Insurance helps pay for the expected and unexpected expenses that arise from diagnosis of a covered critical illness, such as cancer (internal or invasive), heart attack, stroke, end-stage renal failure or a major organ transplant. Group Hospital Indemnity Insurance helps pay for the out-of-pocket costs associated with a hospital stay, including benefits for hospital confinement, hospital admission, hospital intensive care and intermediate intensive care step-down unit. Group Short-Term Disability Insurance pays a monthly benefit directly to an employee who is off work due to an injury or illness for up to three (3) months after a seven (7) day waiting period. Eligibility begins the first of the month following hire date or qualifying event. 9/80 ALTERNATIVE WORK SCHEDULE: SCRRA offers a 9/80 Alternative Work Schedule (AWS). During a 10-day work period, you work eight 9-hour days, one 8-hour day and have one day off. Your day off can be Monday, Wednesday, or Friday. Approval from your supervisor, chief and HR is required to participate in the 9/80 AWS program. TELECOMMUTING SCHEDULE: SCRRA offers employees the option to telecommute up to two (2) days per week. At the CEO’s discretion, the maximum number of days per week may be increased due to a natural disaster, pandemic, civil unrest, federal/state/local stay-at-home order, or other special circumstances. Approval from your supervisor, chief and HR is required to participate in the telecommuting program. Employees on a 9/80 schedule cannot telecommute. HOLIDAYS: SCRRA observes twelve (12) holidays a year: New Year's Day, Martin Luther King Day, President’s Day, Cesar Chavez Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day. PAID TIME OFF (PTO): SCRRA provides employees with Paid Time Off (PTO) for vacations, illnesses, injuries, medical/dental appointments, religious holidays, personal business, and emergencies as follows: 0-4 years of service - 25 days 5-6 years of service - 30 days 7th year of service - 32 days 8th year of service - 33 days 9th year of service - 34 days 10-14 years of service - 35 days 15-19 years of service - 38 days 20 or more years – 42 days At the CEO’s discretion, prior service at a public transportation or public agency, or rail transportation company may be counted towards an employee’s total service years to increase the employee’s PTO accrual rate. To be considered, Human Resources requires that a written request along with verification and confirmation of the years of service be provided prior to the start of employment with SCRRA. Human Resources will provide the final determination on behalf of the CEO. EMPLOYEE ASSISTANCE PROGRAM (EAP): SCRRA offers you and your immediate and dependent family members confidential counseling 24 hours a day, 7 days a week for family, personal, work-related and substance abuse issues through the EAP. You are entitled to a telephone session(s) with a trained EAP professional to assess the nature of the problem and provide a referral for additional assistance, if needed. Services also include three (3) face-to-face counseling sessions per family member per six (6) month period. HEALTH ADVOCACY SERVICES: SCRRA offers you and your eligible dependents free health advocacy services through Health Advocate. You are entitled to unlimited calls with trained professionals who can help you navigate the healthcare and insurance systems. RETIREMENT PLAN: The SCRRA contracts with the California Public Employees' Retirement System (CalPERS). You pay a 7.00 percent employee contribution and SCRRA pays an employer contribution, which varies each year. To be eligible for service retirement, you must be at least age 52 and have a minimum of five (5) years of CalPERS-credited service. Upon retirement you are entitled to a monthly retirement benefit based on your years of credited service, age, and average compensation during your last three (3) years of service (“final compensation”). The retirement formula for New Members is 2%@62, which means at age 62, you receive 2 percent of your final compensation for every year of service. Upon separation from employment with less than 5 years of credited service, you may request a refund of your employee contributions only, including interest, and end your membership with CalPERS, or leave it in your account and retain your service credit should you decide to work for another CalPERS-covered agency. If you are vested upon separation but do not retire, you may leave your contributions in your account until retirement or elect a refund. SOCIAL SECURITY: You do not participate in Social Security except for Medicare. You will contribute 1.45 percent of your pay to cover the hospital insurance portion of Medicare. *Additional Medicare Hospital Insurance Tax: As of January 1, 2013, employees are required to pay an additional 0.9 percent Medicare tax on earnings above $200,000 (for those who file an individual return) or $250,000 (for those who file a joint return). This additional hospital insurance tax is not reflected in the rate above. RETIREE MEDICAL: Unrepresented employees hired before 11/1/18*: You will be eligible for medical coverage when you retire if your separation date and retirement date are within 120 days of each other. SCRRA pays the same amount for retirees as it does for active employees, which is currently 87.5 percent of the applicable premium. Unrepresented employees hired on or after 11/1/18: You will be eligible for medical coverage when you retire if your separation date and retirement date are within 120 days of each other and you have a minimum of 10 years of credited CalPERS service, five of which must be performed at SCRRA. SCRRA pays a percentage of the state annuitant contribution rate** in accordance with the vesting schedule below: 10 Years of CalPERS Service - 50% 11 – 19 Years of CalPERS Service - 50%, plus 5% for each additional year of service 20+ Years of CalPERS Service - 100% *Once each year the employer may allow unrepresented employees hired before 11/1/18 the opportunity to individually elect to be subject to the vesting schedule. **The state annuitant contribution rates for 2023 are: $883 (Retiree Only); $1,699 (Retiree + 1 Dependent); $2,124 (Retiree + Family). DEFERRED COMPENSATION PLAN (457) : You are eligible to set aside a portion of your current income without paying taxes on that money until it is received later during retirement when taxes may be lower. In 2023, you can defer up to 100 percent of your gross compensation or $22,500 annually, whichever is less (“normal contribution limit”). You may make an additional $7,500 contribution to the plan if you are age 50 and older. If you are at least within three years of the age in which you are eligible to receive unreduced benefits under our CalPERS retirement plan, you may contribute up to double the normal contribution limit, or $45,000. TRANSPORTATION PASSES: You may use your employee badge for unlimited free access to all Metrolink lines and trains. Your badge cannot be used on connecting public transportation. However, if you commute to/from work on Metrolink on a regular basis and need to connect to other public transportation (e.g., Metro Red or Purple Line) you can be issued a Metrolink pass with the appropriate station pair, which will also give you access to connecting transportation. You are also eligible to receive a free transit pass to ride any greater Los Angeles area transit system other than Metrolink (such as, Metro, Foothill Transit, LADOT, and LOSSAN) for commuting purposes. The commuter transit pass has a value up to the monthly maximum tax-free transit pass amount established by the Internal Revenue Service ($300 in 2023). You are responsible for any transit fares above the IRS monthly cap. To receive this benefit, the SCRRA requires each employee to use public transportation to commute to and from work three (3) or more days per week. OTHER BENEFITS: Educational Assistance - SCRRA will reimburse an employee up to $1,000 per fiscal year for tuition, books and mandatory student fees for courses that are relevant to employment. No reimbursement is allowed for parking. Professional Memberships - SCRRA pays up to $300 per year for professional memberships. Credit Union Membership - SCRRA offers credit union services for employees and their family members, provided by Northrup Grumman Federal Credit Union. Jury Duty - SCRRA will continue an employee's salary during any non-voluntary jury service up to a maximum of ten (10) working days. Pregnancy Disability and Family and Medical Leaves - A leave of absence may be paid or unpaid and shall be granted in accordance with applicable federal and state laws, and SCRRA policy. Refer to the Human Resource Policies and Procedures Manual for more detailed information. Bereavement Leave - In the event of death in an employee’s immediate family, the agency grants up to three (3) working days, with pay, to handle family affairs and to attend the funeral. When an employee needs to travel outside the radius of the five (5) member agencies due to the death of an immediate family member, the Authority grants up to five (5) working days, with pay. Military Leave - Employees will be paid for the annually required active period. At the discretion of the Chief Executive Officer, and with Board notification, paid military leave may be granted beyond what is provided by the applicable state law. Closing Date/Time: Continuous
Apr 28, 2023
Full Time
SUMMARY PURPOSE OF POSITION The Railroad Civil Engineer works closely with consultants to perform project engineering duties to support railroad state of good repair projects. This position also works with other staff on a variety of projects including plan reviews, preparation of various applications for environmental reviews and agreements with local agencies, condition assessments for railroad assets, coordination with railroads and third parties involving public works construction, station design, grade crossings, separations and utilities to ensure compliance with railroad engineering standards and regulatory requirements. TO APPLY: This is a continuous recruitment with the first review of applications beginning May 11, 2023 . Interested applicants are encouraged to apply immediately. DISTINGUISHING CHARACTERISITICS This is the entry level in the Railroad Civil Engineer series. At this level, assignments are generally limited in scope and are performed within a procedural framework established by higher-level employees. SUPERVISION EXERCISED AND RECEIVED Receives supervision from departmental management/supervisory level roles. No formal supervisory responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities. Support the delivery of railroad related state of good repair projects involving track and signals, bridges, culverts, tunnels, buildings, drainage and retaining structures, grading, and other right-of-way facilities. Write project descriptions, charters, project study reports, and regular monthly reports. Calculate construction work quantities (quantity take-off) from plans and specifications, field survey data, or direct field measurements. Prepare estimates of the probable cost of construction and maintenance activities using data from estimating tables, previous bids, production reports, or analysis of crew and equipment. Write scope of work and prepare estimates for professional services task orders. Monitor expenditures during design and construction and prepare reports of cost to date for on-going work, projected cost at completion, and anticipated outlays over life of project. Check pay applications for work performed on various contracts using measured work quantities or similar methods as specified by contract. Prepare project budgets and track funds received for projects from grants, deposits, or other sources, and prepare reports of expenses versus budget, and assist accounting department with timely billing on projects. Review submittals from contractors for conformance with the requirements of the contract, and SCRRA standards, respond to requests for information, and maintain logs, submittals, requests for information, correspondence, and other contract related documents. Assist in development of plans for construction activities using inspection and other measurement and condition data and prepare schedules for design and construction using critical path scheduling techniques (CPM). Calculate project material requirements, prepare bid packages from standard plans and specifications, prepare purchasing requisitions, track material procurements, and record material installation locations. Maintain a culture of safety by participating in activities of safety committees, reviewing work plans for compliance with safe operating practices, and making observations of work activities. Prepare plans and specifications for job order contracts and small contract packages using SCRRA standard plans and specifications and other industry standards. Prepare or review designs of temporary structures for construction; prepare or review work plans for construction work involving railroad track and related facilities and structures including surveying and layout. Prepare correspondence to contractors, consultants, agencies, and other railroads to address engineering and construction topics. Coordinate the completion of projects in a live operating railroad environment, with various contractors, vendors, consultants, and internal departments. Understand the rights, duties, and obligations of contracts. Perform other duties as required. MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS Education and Experience Bachelor’s degree in Engineering or related field in engineering or physical science A minimum of three (3) years of prior work experience and knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and tracking project and resources, including monitoring and inspecting work, and contractor performance. A combination of training, education and or experience that provides the required knowledge, skills and abilities may be considered when determining minimum qualifications. Advanced relevant coursework may also substitute for a portion of required experience. Valid Class C Driver’s license with a satisfactory driving record of no more than three moving violations and no DUI’s within the last three years. Preferred Qualifications Engineer-in-Training Certificate, ability to take and pass the Professional Engineer’s exam in 2 years Prior experience working on railroad structures projects (bridges, culverts, or tunnels) Prior experience working for a Class I Railroad or Freight Railroad Knowledge, Skills, and Abilities Knowledge of : The Authority’s operations and business practices, as well as the railroad regulatory environment Railroad engineering design and construction standards and regulations Skilled in : Use of Microsoft Office Project Control Software Ability to : Communicate effectively, both orally and in writing, to individuals and groups at all levels within and outside of the organization Multitask and manage multiple projects Develop accurate material, time, and cost estimates Learn Primavera P6 Work nights and/or weekends, as necessary, for monitoring projects in construction PHYSICAL REQUIREMENTS Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations Operate tools to perform the duties of the position; such as computers, office equipment and work-related machinery Transport equipment or boxes up to 25lbs Exchange ideas by means of communication Visual acuity to detect, identify and observe employees or train movement and any barriers to movement when working on or near railroad tracks Hear and perceive the nature of sounds when working on or near railroad tracks Balance, ascend/descend, climb, kneel, stoop, bend, crouch or crawl within assigned working conditions and or locations Working Conditions Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Work may also be performed in outdoor environments, street environments (near moving traffic), construction sites, in the community (homes, business, etc.), Railroad Track and Right-of-Way environments, warehouse environments, and shop environments, with possible exposure to individuals who are hostile or irate, extreme heat (above 100 degrees), moving mechanical parts, fumes or airborne particles, and loud noises (85+ decibels such as heavy trucks, construction, etc.) Southern California Regional Rail Authority is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Authority will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. SUPPLEMENTAL INFORMATION Selection Process: Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The SCRRA is an Equal Opportunity Employer. EEO/ADA MEDICAL: SCRRA offers a choice of twelve (12) health plan options provided through the California Public Employees' Retirement System (CalPERS). You may choose from up to ten (10) Health Maintenance Organization (HMO) plans and two (2) Preferred Provider Organization (PPO) plans. Some health plans are only available in certain counties and/or zip codes. You contribute 12.5 percent of the plan premium for coverage of you and your eligible dependents. You may waive coverage if you are covered under another group health plan; you must provide proof. Once you waive coverage, you will only be allowed to enroll during Open Enrollment or within 60 days from the date on which your other coverage is no longer available (proof is required). If you elect to waive coverage, you will receive $300.00 per month taxable earnings, paid in two installments of $150 each on the first two paychecks of the month. A retiree or an employee who is a spouse, child, or any other eligible dependent of another SCRRA employee is not eligible for the opt out/cash in lieu credit if he/she is covered under a SCRRA health plan. Eligibility begins the first of the month following hire date or qualifying event. DENTAL: SCRRA offers two dental options provided by Delta Dental. Under the DeltaCare (HMO) program, you must select a contract dentist within their network to perform your dental services. If you require treatment from a specialist, your contract dentist will handle the referral. Many services are covered at no cost to you. A co-payment applies for other services. The Delta Dental PPO plan allows you to visit a dentist of your choice, change dentists at any time, go to a dental specialist of your choice, receive dental care anywhere in the world, and save on out-of-pocket expenses when you visit a PPO network dental office. SCRRA pays the full premium for coverage of you and your eligible dependents under both plans. Eligibility begins the first of the month following hire date or qualifying event. VISION: SCRRA offers two (2) vision plans through Vision Service Plan (VSP), providing coverage for eye examinations, prescription eyewear and contact lenses through network providers. You have the option of seeing out-of-network providers, but full reimbursement is not guaranteed. VSP has contracted with many laser surgery facilities and doctors, offering you a discount on PRK and LASIK surgeries. If you enroll in the VSP Basic Plan, SCRRA pays the full premium for coverage of you and your eligible dependents. If you enroll in the VSP Buy-up Plan, which offers enhanced vision benefits, you pay the difference between the cost of the Basic Plan and the Buy-up Plan. Eligibility begins the first of the month following hire date or qualifying event. FLEXIBLE SPENDING ACCOUNTS: Flexible Spending Accounts (FSA) allow for the deferral of pre-tax dollars to be used for reimbursement of eligible medical and dependent care expenses. You can set aside up to $3,050 for health care expenses and $5,000 per family for dependent care expenses annually. Eligibility begins the first of the month following hire date or a qualifying event. GROUP TERM LIFE INSURANCE: SCRRA provides for an amount equal to one (1) time your annual salary, rounded to the nearest $1,000, to a maximum of $200,000. Your life insurance benefit will reduce to 65% at age 65 and 55% at age 70. IRS regulations require that the portion of Group Term Life (“G.T.L.”) insurance benefits provided to you by SCRRA, which exceeds $50,000, be added to your Federal, State, and Medicare taxable earnings for W-2 reporting. This amount is reflected on your pay statements each pay period in the “Other Benefits and Information” section. In addition, SCRRA offers a voluntary plan, which may be purchased in increments of $10,000 to a maximum of $100,000 without evidence of insurability (initial enrollment period only) and up to 5 times your salary to a maximum of $500,000 with evidence of insurability. Dependent life options are also available. The voluntary plan is portable; you may retain it if you leave SCRRA and pay the premium. Eligibility begins the first of the month following hire date or qualifying event. ACCIDENTAL DEATH & DISMEMBERMENT: SCRRA provides for an amount equal to one (1) time your annual salary, rounded to the nearest $1,000, up to a maximum of $200,000. Your AD&D insurance benefit will reduce to 65% at age 65 and 55% at age 70. In addition, SCRRA offers a voluntary plan, which may be purchased in increments of $10,000, subject to a maximum of the lesser of 5 times your annual salary or $500,000. Dependent AD&D options are also available. Eligibility begins the first of the month following hire date or qualifying event. SHORT TERM DISABILITY: You are covered under the California State Disability Insurance (SDI) Program. Your maximum benefit amount is 52 times your weekly benefit amount or the total wages subject to SDI tax paid in your base period, whichever is less. Employees pay a mandatory contribution, through payroll deductions, for coverage under the SDI program. The contribution rate for 2023 is 0.9 percent of earnings. The SDI taxable wage limit is $153,164, with a maximum withholding of $1,378.48 per employee for calendar year 2023. LONG TERM DISABILITY : SCRRA provides for income replacement of 60 percent of monthly earnings subject to a maximum benefit of $7,500 per month up to age 65. To qualify, you must be on disability for 90 days. (Note: there is a pre-existing condition clause in this program.) Eligibility begins the first of the month following hire date or qualifying event. VOLUNTARY BENEFITS: SCRRA offers the following employee-paid voluntary benefits, provided by Aflac: Group Accident Insurance helps pay for out-of-pocket costs that arise from covered accidents, such as fractures, dislocations, and lacerations. Group Critical Illness Insurance helps pay for the expected and unexpected expenses that arise from diagnosis of a covered critical illness, such as cancer (internal or invasive), heart attack, stroke, end-stage renal failure or a major organ transplant. Group Hospital Indemnity Insurance helps pay for the out-of-pocket costs associated with a hospital stay, including benefits for hospital confinement, hospital admission, hospital intensive care and intermediate intensive care step-down unit. Group Short-Term Disability Insurance pays a monthly benefit directly to an employee who is off work due to an injury or illness for up to three (3) months after a seven (7) day waiting period. Eligibility begins the first of the month following hire date or qualifying event. 9/80 ALTERNATIVE WORK SCHEDULE: SCRRA offers a 9/80 Alternative Work Schedule (AWS). During a 10-day work period, you work eight 9-hour days, one 8-hour day and have one day off. Your day off can be Monday, Wednesday, or Friday. Approval from your supervisor, chief and HR is required to participate in the 9/80 AWS program. TELECOMMUTING SCHEDULE: SCRRA offers employees the option to telecommute up to two (2) days per week. At the CEO’s discretion, the maximum number of days per week may be increased due to a natural disaster, pandemic, civil unrest, federal/state/local stay-at-home order, or other special circumstances. Approval from your supervisor, chief and HR is required to participate in the telecommuting program. Employees on a 9/80 schedule cannot telecommute. HOLIDAYS: SCRRA observes twelve (12) holidays a year: New Year's Day, Martin Luther King Day, President’s Day, Cesar Chavez Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day. PAID TIME OFF (PTO): SCRRA provides employees with Paid Time Off (PTO) for vacations, illnesses, injuries, medical/dental appointments, religious holidays, personal business, and emergencies as follows: 0-4 years of service - 25 days 5-6 years of service - 30 days 7th year of service - 32 days 8th year of service - 33 days 9th year of service - 34 days 10-14 years of service - 35 days 15-19 years of service - 38 days 20 or more years – 42 days At the CEO’s discretion, prior service at a public transportation or public agency, or rail transportation company may be counted towards an employee’s total service years to increase the employee’s PTO accrual rate. To be considered, Human Resources requires that a written request along with verification and confirmation of the years of service be provided prior to the start of employment with SCRRA. Human Resources will provide the final determination on behalf of the CEO. EMPLOYEE ASSISTANCE PROGRAM (EAP): SCRRA offers you and your immediate and dependent family members confidential counseling 24 hours a day, 7 days a week for family, personal, work-related and substance abuse issues through the EAP. You are entitled to a telephone session(s) with a trained EAP professional to assess the nature of the problem and provide a referral for additional assistance, if needed. Services also include three (3) face-to-face counseling sessions per family member per six (6) month period. HEALTH ADVOCACY SERVICES: SCRRA offers you and your eligible dependents free health advocacy services through Health Advocate. You are entitled to unlimited calls with trained professionals who can help you navigate the healthcare and insurance systems. RETIREMENT PLAN: The SCRRA contracts with the California Public Employees' Retirement System (CalPERS). You pay a 7.00 percent employee contribution and SCRRA pays an employer contribution, which varies each year. To be eligible for service retirement, you must be at least age 52 and have a minimum of five (5) years of CalPERS-credited service. Upon retirement you are entitled to a monthly retirement benefit based on your years of credited service, age, and average compensation during your last three (3) years of service (“final compensation”). The retirement formula for New Members is 2%@62, which means at age 62, you receive 2 percent of your final compensation for every year of service. Upon separation from employment with less than 5 years of credited service, you may request a refund of your employee contributions only, including interest, and end your membership with CalPERS, or leave it in your account and retain your service credit should you decide to work for another CalPERS-covered agency. If you are vested upon separation but do not retire, you may leave your contributions in your account until retirement or elect a refund. SOCIAL SECURITY: You do not participate in Social Security except for Medicare. You will contribute 1.45 percent of your pay to cover the hospital insurance portion of Medicare. *Additional Medicare Hospital Insurance Tax: As of January 1, 2013, employees are required to pay an additional 0.9 percent Medicare tax on earnings above $200,000 (for those who file an individual return) or $250,000 (for those who file a joint return). This additional hospital insurance tax is not reflected in the rate above. RETIREE MEDICAL: Unrepresented employees hired before 11/1/18*: You will be eligible for medical coverage when you retire if your separation date and retirement date are within 120 days of each other. SCRRA pays the same amount for retirees as it does for active employees, which is currently 87.5 percent of the applicable premium. Unrepresented employees hired on or after 11/1/18: You will be eligible for medical coverage when you retire if your separation date and retirement date are within 120 days of each other and you have a minimum of 10 years of credited CalPERS service, five of which must be performed at SCRRA. SCRRA pays a percentage of the state annuitant contribution rate** in accordance with the vesting schedule below: 10 Years of CalPERS Service - 50% 11 – 19 Years of CalPERS Service - 50%, plus 5% for each additional year of service 20+ Years of CalPERS Service - 100% *Once each year the employer may allow unrepresented employees hired before 11/1/18 the opportunity to individually elect to be subject to the vesting schedule. **The state annuitant contribution rates for 2023 are: $883 (Retiree Only); $1,699 (Retiree + 1 Dependent); $2,124 (Retiree + Family). DEFERRED COMPENSATION PLAN (457) : You are eligible to set aside a portion of your current income without paying taxes on that money until it is received later during retirement when taxes may be lower. In 2023, you can defer up to 100 percent of your gross compensation or $22,500 annually, whichever is less (“normal contribution limit”). You may make an additional $7,500 contribution to the plan if you are age 50 and older. If you are at least within three years of the age in which you are eligible to receive unreduced benefits under our CalPERS retirement plan, you may contribute up to double the normal contribution limit, or $45,000. TRANSPORTATION PASSES: You may use your employee badge for unlimited free access to all Metrolink lines and trains. Your badge cannot be used on connecting public transportation. However, if you commute to/from work on Metrolink on a regular basis and need to connect to other public transportation (e.g., Metro Red or Purple Line) you can be issued a Metrolink pass with the appropriate station pair, which will also give you access to connecting transportation. You are also eligible to receive a free transit pass to ride any greater Los Angeles area transit system other than Metrolink (such as, Metro, Foothill Transit, LADOT, and LOSSAN) for commuting purposes. The commuter transit pass has a value up to the monthly maximum tax-free transit pass amount established by the Internal Revenue Service ($300 in 2023). You are responsible for any transit fares above the IRS monthly cap. To receive this benefit, the SCRRA requires each employee to use public transportation to commute to and from work three (3) or more days per week. OTHER BENEFITS: Educational Assistance - SCRRA will reimburse an employee up to $1,000 per fiscal year for tuition, books and mandatory student fees for courses that are relevant to employment. No reimbursement is allowed for parking. Professional Memberships - SCRRA pays up to $300 per year for professional memberships. Credit Union Membership - SCRRA offers credit union services for employees and their family members, provided by Northrup Grumman Federal Credit Union. Jury Duty - SCRRA will continue an employee's salary during any non-voluntary jury service up to a maximum of ten (10) working days. Pregnancy Disability and Family and Medical Leaves - A leave of absence may be paid or unpaid and shall be granted in accordance with applicable federal and state laws, and SCRRA policy. Refer to the Human Resource Policies and Procedures Manual for more detailed information. Bereavement Leave - In the event of death in an employee’s immediate family, the agency grants up to three (3) working days, with pay, to handle family affairs and to attend the funeral. When an employee needs to travel outside the radius of the five (5) member agencies due to the death of an immediate family member, the Authority grants up to five (5) working days, with pay. Military Leave - Employees will be paid for the annually required active period. At the discretion of the Chief Executive Officer, and with Board notification, paid military leave may be granted beyond what is provided by the applicable state law. Closing Date/Time: Continuous
