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The Position The Bureau of Emergency Communications is seeking their next Emergency Communications Operations Manager! The Emergency Communications Operations Manager leads and directs all efforts required to support the program mission of providing effective and efficient 911 services to all community members and municipalities within Multnomah County. This is done through management and oversight of recruitment, training, bureau performance, policy setting and adherence, and general oversight and responsibility for an Operations staff of 136 employees and 14 supervisors. Additionally, this position works with the Director to develop and update organizational structure, to prioritize and oversee the bureau budget, to develop the strategic plan and to attend meetings, conferences, council sessions and other events as required on behalf of the bureau and/or Director. This position acts as the Deputy Director for the Bureau of Emergency Communications, though the position is classified as Emergency Co mm unications Operations Manager due to the specialized work related to emergency communications dispatch operations. This position is responsible for being familiar with all applicable laws, rules, polices, and procedures utilized in the daily operations of a 911 center. This position is exempt from Civil Service and is an "At Will" position. It serves at the discretion of the hiring authority, subject to the City of Portland Human Resources Administrative Rules and the Portland City Charter and Code . What you'll get to do: Plan, organize, evaluate, analyze, and adjust the work of the operations division and the assigned supervisors. Develop and implement, and monitors policies, procedures, workplans and workflows to achieve the bureau mission , goals, and performance measures. Conduct complex management and systems studies and prepare recommendations to the director or partner agencies. Conduct research and analysis of bureau operations 911 trends, public and user agency complaints and observations and oversees the investigation and resolution of complaints. Work with managers from each division within the bureau to ensure all work is balanced to meet competing needs between service level expectations, budgetary availability, contractual requirements, and the health and well-being of staff. Collaborate with leadership in the Portland Police Bureau, Portland Fire & Rescue, Multnomah County Emergency Medical Services , and other outside agencies/organizations. Plan, organize, manage, and evaluate the work of assigned bureau department managers. Provide guidance, leadership, support, and direction, and encourage professional development. Represent the bureau and 911 profession by attending and participating in various group meetings and committees. Participate in the development of the bureau budget. Preferred Qualifications: Although not required, you may have one or more of the following: Bachelor's degre e or advanced degree from an accredited college or university in emergency communications, business administrative, public administration, or a related field; At least 10 years of experience managing emergency communications programs, activities, and personnel in a complex and diverse organization. About the Bureau BOEC's mission is to work collaboratively with our community and public safety partners to ensure effective and timely 911 call answering and dispatching. We are leaders in public safety; partners in creating a safe and secure community; and experts in 911 telecommunications. Why work at the City of Portland? The City of Portland workforce serves a population of over 650,000. We are culture- and solutions-driven, viewing every challenge as an opportunity to learn, improve, and share our expertise. We are committed to removing systemic barriers to resources, access, and opportunity. The City is a believer in ALL people and continues to actively recruit and retain diverse top talent every day. We offer a comprehensive benefits package , including but not limited to medical, dental, vision, healthcare flexible and/or dependent care spending accounts, Carrot Fertility, basic life, short- and long-term disability coverage to eligible employees and their families. If you are open-minded, motivated, community-focused, and self-aware, please apply yourself at the City of Portland today. The City of Portland also participates in the Oregon Public Employees Retirement System (PERS). For more information on the City of Portland's benefits please click here . Work Location This position is designated as hybrid with a current expectation to perform about 90% of their work in-person. City Council approved a human resources administrative rule in January 2023, HRAR - 4.045 , requiring employees, including those who are fully remote and hybrid, to perform work within Oregon or Washington. For more information, click here . To Qualify Applicants must specifically address and demonstrate in their cover letter and resume how their education, training, work experience and/or lived experience, meets each of the following minimum qualifications: K nowledge of theory, principles, practices, techniques, and technology in the field of emergency communications for a large, multi-jurisdictional 911 Dispatch Center. Knowledge of policies and procedures of various law enforcement, fire, and emergency medical services partner agencies as they pertain to emergency communications. Knowledge of principles and practices of effective human resource management and supervision. Experience managing and directing a large, comprehensive emergency communications operation and its professional personnel. Experience defining issues, analyzing problems, evaluating alternatives, and developing sound, independent conclusions and recommendations in accordance with laws, regulations, rules, and policies. Experience organizing, setting priorities, and exercising sound independent judgment within the areas of responsibility. Ability t o maintain effective working relationships with those contacted in the course of work including City personnel and e mergency partner agencies . Applicant must also possess : Oregon Department of Public Safety Standards and Training Certification in Telecommunications and /or Certification for Supervisors completed wi thin 6 months of hire. Law Enforcement Data Systems (LEDS) Certification and National Crime Information Center (NCIC) Certification within 3 months of hire. Ability to pass a comprehensive b ackground investigation. The Recruitment Process An evaluation of each applicant's training and experience, as demonstrated in their cover letter, résumé, and equity statement weighted 100%. Do not attach materials not requested . Only candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. Additional evaluation may be required prior to establishment of the eligible list and/or final selection. Recruitment Timeline : Job Posting closes: 06/ 1 2 / 2023 Applications Reviewed: week of 0 6/12 / 2023 to 06/ 16 / 2023 Eligible List / Notices Generated: week of 06/1 9 /2023 1 st Interview : Late June 2023 2 nd Interview: Early Jul y 2023 Contingent Job Offer: July/August 2023 *Timeline is approximate and subject to change. Application Instructions: Applicants must submit a professional résumé, equity statement and a cover letter specifically focused on your qualifications for this position as identified in the "To Qualify" section of this announcement in accordance with the following application instructions: Your résumé and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. Your cover letter should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. Your résumé should support the details described in the cover letter. Salary Range/Equity Pay Analysis : Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience. If you are requesting Veteran's Preference, as identified below, please describe in your cover letter any transferrable skills obtained during your military service and how they relate to each of the required minimum qualifications under the "To Qualify" section above. In addition to providing a cover letter/resume please submit a separate equity and anti-racism statement outlining your commitment and experience successfully developing and delivering equitable, inclusive, and anti-racist approaches to executive management. Experiences may include, but are not limited to the following: Lived experience as a member of an underrepresented group Experience living, working and meaningfully interacting with individuals with a variety of identities Track record of instilling equity and inclusion within operations If your experiences are different from those listed and you have a commitment to diversity, equity and in clusion, please explain how you will manifest that commitment in this position. All completed applications for this position must be submitted no later than the closing date and time of this recruitment. E-mailed and/or faxed applications will not be accepted . Additional Information Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application. Veterans' Preference: If you are requesting Veterans' Preference, attach a copy of your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veterans' Preference AND include a copy of your documentation for each recruitment to which you apply. Veterans' Preference documentation must be submitted no later than 11:59 PM on the closing date of this recruitment. ADA, Pregnancy, and Religious Accommodations: If you identify as a person with a disability, are pregnant or nursing, or observe a religious practice(s), and would like to request a reasonable accommodation when applying for this job, please contact the Recruiter below for assistance. Equal Employment Opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply. Language Pay Differential: City of Portland employees who speak one or more languages in addition to English, may be eligible to receive a "language pay differential." This is compensation for qualifying multilingual City employees who use their language skill to assist the community. More about the language pay differential can be found here. Did you know? The City of Portland offers How to Apply Classes that are free and review best practices for applying to the City. Follow the link for the most recent list of scheduled dates: https://www.portland.gov/bhr/events . Contact Information: Tamela Ressler, Senior Recruiter Tamela.Ressler@portlandoregon.gov Bureau of Human Resources An Equal Opportunity/Affirmative Action EmployerClosing Date/Time: 6/12/2023 11:59 PM Pacific