13 jobs found

Job Summary CITY OF KINGMAN PART-TIME PUBLIC SAFETY TELECOMMUNICATOR KINGMAN FIRE DEPARTMENT $20.78 - $24.93 /HOURLY (HIRE IN RANGE; DOQ) *** MUST HAVE A MINIMUM OF ONE (1) YEAR OF EXPERIENCE AS A PUBLIC SAFETY TELECOMMUNICATOR OR DISPATCHER FOR THIS POSITION. OVERVIEW The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai mountain ranges along historic Route 66. In 2019, Reader’s Digest named Kingman one of the “Nicest Places in Arizona” for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes and the Colorado River. With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive. For more information about the City of Kingman, please see our Open Finance Portal , Choose Kingman Economic Development page, and our Go Kingman tourism page for more information. JOB SUMMARY Actively supports and upholds the Kingman Fire Department’s mission and values. Under general supervision, responds to emergency and non-emergency calls for service, identifies and dispatches appropriate law enforcement, fire and emergency service units, gathers, analyzes and reports critical information during life or death situations such as crimes in progress, medical emergencies and fire/rescue incidents; complies with Police and Fire Department policies and procedures to assure the safety of officers and the public. SUPERVISION RECEIVED: Work is performed independently under the direction of the Communications Center Supervisor and the supervision of the Communications Center Manager. SUPERVISION EXERCISED: Provides instruction, training, direction and evaluation to new employees of this class as assigned. PERIPHERAL DUTIES: • Attends and participates in meetings, trainings, and community events as a representative of the department as assigned. • May provide testimony in court. • Performs other duties as related or assigned. WORK CONTACTS: • Regular and frequent contact with other public safety agencies, city departments and the general public when performing daily activities. • Contacts material that is confidential, sensitive or urgent. • Contacts require extreme tact, professional courtesy and mature judgment and ability to respond professionally and competently in critical and high stress response situations. Minimum Qualifications/Special Requirements EDUCATION AND EXPERIENCE • Graduation from High School or equivalent including coursework in office and administration fields. • One (1) year of experience as Public Safety Telecommunicator or Dispatcher. • Experience working with the public, responding to inquiries and providing information. • Computer experience with use of Microsoft Windows. • OR any equivalent combination of education, experience, and training which provides the knowledge, skills and abilities necessary to perform the work. SPECIAL REQUIREMENTS • Must possess a valid Arizona Driver's License or have the ability to obtain one prior to employment. • Must pass Critical test with an overall score of 80 or higher, Call Summarization 2 MT of 70% or higher, and Memory Recall Numeric score of 70% or higher. • Must achieve a minimum of 3063 Keystrokes Per Hour (KPH) for Data Entry MT and 1540 KPH for Data Entry MT as evaluated by Critical testing. • Must complete a dispatch orientation and sit-along session of at least two (2) hours in duration. • Must have a valid ACJIS Certification or obtain within six (6) months of hire date. • Must obtain and maintain certification in approved courses; Public Safety Telecommunicator, Cardiopulmonary Resuscitation (CPR), NIMS ICS-100, ICS-200, & ICS-700, and Emergency Medical Dispatch (EMD) within six (6) months of hire date. NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES • Understanding of Microsoft Windows workstation environment, including database entry and use of databases to retrieve information. • Knowledge and ability to interpret and apply city, state, and federal laws, and of department policies and procedures as they relate to dispatching public safety emergency services. • Knowledge of City and Mohave County geographical area, roads, and the locations of important landmarks. • Knowledge of Radio transmission terminology and codes. Handle multiple tasks simultaneously, under pressure, and in emergency situations. • Critical thinking to resolve problems and deal with a variety of variables. • Communicate clearly, concisely and effectively both orally and in writing. • Operate and/or ability to operate radio transmitting equipment, multiple phone lines, and specialized dispatch communications equipment, computer and related software in a fast and efficient manner; and at times under stress. • Ability to memorize, retain and accurately recall information. React quickly, calmly, and appropriate while obtaining information from hostile or emotional citizens, while communicating tactfully and courteously, maintaining emotional control and speaking in a clear and well-modulated tone of voice. • Evaluate incoming phone calls within the first few seconds of conversation as to whether it is an emergency or nonemergency, and determine the priority. • Handle multiple tasks simultaneously, under pressure and in emergency situations. • Maintain confidentiality of information. • Accurately read and write the English language. • Perform a wide variety of duties and responsibilities with accuracy and speed under stress and the pressure of time sensitive deadlines. Essential Functions Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. • Provides excellent and proficient customer service to both internal and external customers. • Accurately operates answers, evaluates, and prioritizes multi-line telephone devices including 9-1-1 telephony, administrative and business lines, TTY/TDD, and general public inquiries. • Accurately dispatches, via radio and telephone, law enforcement, neighborhood services, fire and EMS units to respond to emergency and non-emergency incidents reported by members of the public. • Utilizes CAD map and other mapping sources to correctly identify geographic location of callers as is indicated or needed to respond appropriately to requests for service. • Utilizes multiple radio frequencies and telephone to orally communicate clear, concise information for response by field units including law enforcement, fire, emergency medical services and neighborhood services. • Completes proper transfers or connections for incoming, outgoing and inter-office calls. Sends, routes, relays or refers callers or messages to the appropriate division or employee. • Retrieves from and/or enters information into the National Crime Information Center (NCIC), Arizona Criminal Justice Information System (ACJIS) via JWI and other local, state and national computer files; confirms validity and status of information for other agencies. Utilizes the EMD (Emergency Medical Dispatching) system to provide specific information and instruction to callers and units responding to medical emergencies. • Assists in troubleshooting as required and reports failures or problems with any system. Tests equipment as needed. • As assigned by Communications Training Officer (CTO), provides on-the-job training and direction to new employees. • Enters a variety of data related to warrants, citations, tickets, and/or information received from callers into a database. • Makes sound decisions and quickly reacts positively under stressful conditions which typically entail the life or wellbeing of a citizen or public safety member who is in danger. • Maintains confidentiality of work-related information. • Maintains all required records and reports in a correct and timely manner. • Works in a safe manner and reports unsafe activity and conditions. • Maintains professional and effective working relationships by providing exceptional customer service and must be able to harmoniously work in a team environment. • Maintains punctuality. Miscellaneous COMMITMENT TO SAFETY & WELLNESS It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness. All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities. WORK ENVIRONMENT Work is performed in a fast-paced, high-volume, 24-hour/7-day-per-week emergency communications center operation setting. May be required to sit or stand for extended periods of time. Rotating shifts that include nights, weekends, holidays, and overtime may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. See Physical Demands. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes. FIND YOUR REWARDING CAREER WITH US! Personal Growth Opportunities ~ Meaningful and Challenging Work ~ Public Service Community Spirit ~ Training and Development This position is not eligible for benefits except for AZ Sick Leave Accruals earned @ 1hr for every 30 hrs worked. Closing Date/Time: Continuous

POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION Westminster 9-1-1 is a Public Safety Answering Point (PSAP) responsible for emergency and non-emergency call processing and priority dispatching for law enforcement, fire apparatus, emergency medical services, animal management and other city services. Westminster's Public Safety Communications Center is open 24 hours a day, 365 days a year and requires shift work by all employees to include holidays, nights and weekends. The Public Safety Telecommunicator I/II is a professional, technical position that is responsible for answering and triaging 9-1-1 emergency and non-emergency calls and documenting critical information in the integrated computer aided dispatch (CAD) system. This critical role serves as the vital communications link between the public and emergency services. Public Safety Telecommunicators administer care by providing pre-arrival medical instructions while field responders are en route to the scene. Public Safety Telecommunicators manage emergency resources on multiple radio channels, to include police and fire personnel, and assist with incident operations. Public Safety Telecommunicators take protective actions by thoroughly interviewing callers and providing life-safety information. Public Safety Telecommunicators work in a highly specialized, safety sensitive position that requires proficiency in managing multiple internet protocol (IP) based communications and call delivery systems and manipulating a variety of computerized software systems in a fast-paced environment, with the objective of keeping all participants safe. Hiring for the Public Safety Telecommunicator position involves a lengthy process that includes an online assessment and questionnaire, phone screen, in-person panel oral board, job suitability assessment, psychological evaluation, complete background investigation, and vision, hearing and substance screenings. It may take in excess of three months to complete the hiring process. The City of Westminster is offering a $5,000 hiring bonus for Public Safety Telecommunicator I/II. All new Public Safety Telecommunicators I and II will receive $2,500 within the first month of employment and $2,500 upon successful completion of the one-year probationary period. The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster offers a bonus of up to $1,500 per year depending on the employee’s fluency in Spanish, Hmong, Laotian and/or American Sign Language (ASL). ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: Westminster’s purpose is to provide core services and foster economic resilience to give our community the opportunity to thrive. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service - Pride - Integrity - Responsibility - Innovation - Teamwork). This position supports the goals of the Police Department, which is “To Provide Law Enforcement Excellence in Community Safety and Service through Vigorous Policing, Professionalism, Leadership, and Innovation.” The Police Department is responsible for enforcement of State Laws and Westminster Municipal Ordinances pertaining to criminal and traffic issues, and to uphold the Constitution of the United States, the State of Colorado, and the Charter of the City of Westminster. The Police Department is primarily focused on public safety, maintaining peace and order, prevention of crime, and the apprehension of criminals. This position also promotes the mission and values of the City of Westminster by supporting the goals of the Fire Department, which is responsible for providing timely emergency response to fire and emergency medical calls; ensuring the safety of personnel, citizens, and visitors to the community; and educating residents and business owners on fire safety, emergency medical prevention, and emergency preparedness. Every employee is accountable to: Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback Act as an ambassador by understanding and fostering the organization's mission and vision Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty, and ethical behavior Address difficult or contentious issues in a constructive manner Support/promote change; demonstrate flexibility, and take calculated risks when appropriate Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization Work to continuously improve the efficiency and effectiveness of the service or product being delivered Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences GENERAL COMPETENCIES Citywide - Every employee in this position is accountable to: Establish effective interpersonal relationships through honest, open communication and follow-through on commitments Recognize personal strengths and weaknesses, and target areas for personal self-development Demonstrate initiative in performing job tasks Exhibit problem-solving skills leading to sound judgment and quality decisions Achieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independently Communicate effectively with individuals and groups using clear and concise verbal and written communications Demonstrate accountability for work, and take ownership in job performance Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product Job Specific - Every employee in this position must be able to: Maintain confidentiality, display a strong work ethic, and be accountable for all duties of this job Communicate clearly, concisely, and effectively, both orally and in writing during routine and/or emergency situations Answer and triage 9-1-1 emergency and non-emergency calls via telephone, text to 9-1-1, and Teletype Device for the Deaf (TDD) Gather, analyze, and document critical information during life-or-death situations such as crimes in progress, medical emergencies, and fire/rescue incidents Use geographic information systems (GIS) mapping software and maintain detailed geospatial knowledge of city geography, jurisdictional boundaries, and police and fire response areas including street names, businesses, schools, parks and open spaces Establish and maintain effective working relationships with customers, peers, supervisors, public safety personnel and city employees Demonstrate great attention to detail and empathy towards customer needs and concerns Use logic, critical thinking, and reasoning to reach conclusions and solve problems Work productively both independently and as a member of a high functioning team during periods of high- and low stress activity Perform shift work, including nights, weekends, and holidays JOB SPECIFIC FUNCTIONS Essential Job Functions, Duties, Responsibilities, and Tasks Administer care by providing pre-arrival medical instructions (EMD) and/or instructing callers through procedures such as CPR, childbirth, or controlling blood loss while emergency medical services are en route Manage communications of emergency personnel responding to incidents and assist with incident operations during events such as officer down, active shooter, violent crimes, MAYDAY calls and critical incident responses Thoroughly and accurately document all incident activities while maintaining scene awareness Analyze conflicting and/or limited location information and access a variety of software and databases to direct first responders to the scene Manage challenging calls using appropriate communication and de-escalation techniques with distressed, autistic, hearing-impaired, elderly, angry, and foreign-language-speaking callers Apply crisis intervention techniques to negotiate with people in crisis to include suicidal callers or hostage takers Provide resources and assistance over the phone to victims of violent crimes, sex assaults, domestic violence, and child callers Establish and maintain control over developing, unpredictable and volatile situations using quick, calm, and reasonable methods and decision making Interpret automatic number and automatic location data provided by the emergency communications phone system and use advanced geospatial query and mobile location capabilities to verify accuracy and reliability Conduct safety status checks of responders and use other available technology to ensure on-scene responders’ safety Understand criminal classifications and civil situations and effectively apply department, city and section policy, reporting regulations and legal requirements Follow established agency policies and procedures, being aware of liability to the agency, and adhering to federal disclosure and privacy laws Maintain regular and punctual attendance, regardless of the assigned shift Other Duties and Responsibilities Utilize mass community warning and notification software programs to inform the public of impending critical information related to such things as severe weather impacts, potential injury or life safety events Use debriefing tools, stress management techniques and critical incident response models to deal with mental or emotional strain or tension resulting from adverse or very demanding circumstances Perform basic troubleshooting of public safety related software, hardware, and equipment and report any needed repairs Remain flexible and adapt to changing circumstances, be accurate and detail oriented, and maintain a high level of organization and prioritization Additional responsibilities may be added at the City's discretion POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS Education, Experience, Skills, Formal Training, Licenses, and Certifications Required: Graduation from high school or possession of GED certificate Ability to type a minimum of 4842 data entry keystrokes per hour accurately Ability to earn and maintain Emergency Medical Dispatch Certification (EMD), Telecommunicator CPR (TCPR), Blue Card Certification, CCIC/NCIC Certifications, FEMA's National Incident Management System 100, 200, 700 and 800 certifications, and other public safety required certifications Ability to be proactive, learn and grow with rapid technological changes evolving to support public safety in our community including Next Generation 9-1-1, CAD 2 CAD multiagency interface, RapidSOS, etc. Ability to: Demonstrate excellent analytical skills, creativity, troubleshooting and proactive problem-solving skills leading to sound judgement and quality decisions Demonstrate critical thinking skills to prioritize multiple events based on available resources Demonstrate knowledge of Colorado Crime Information Center (CCIC) and National Crime Information Center (NCIC); perform records management duties including processing work requests and using CCIC/NCIC to perform inquiries, time sensitive entries, modifications and cancellations to include warrants, missing persons, stolen vehicles and property Operate a sophisticated workstation comprised of a variety of public safety related computer software applications, hardware components and equipment, including CAD|RMS software applications and interface software Demonstrate knowledge of Microsoft Windows operating systems, Office suite (Word, Excel, Outlook, etc.), and various browsers Demonstrate knowledge of Police and Fire Department organizations, operations, and personnel to include City government structure and council members Demonstrate clear and effective communications using active listening, call control, judgment, respect, and empathy with callers that range from calm to panicked Obtain information from hostile, confused, and emotional callers Learn geography, radio codes, employee numbers, laws, city/department/section policies and procedures, and other resource information Preferred: At least two years of customer service experience, including extensive telephone experience Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered Physical Requirements: Work is sedentary in nature and requires sufficient physical stamina and strength for: Constant sitting to perform daily tasks; occasional walking through a multilevel facility to retrieve information; frequent standing, sometimes for extended periods Frequent squatting, reaching above shoulder, and twisting to file documents and lift supplies and material; occasional bending, kneeling, climbing, balancing, and reaching below shoulder to store documents, material, and supplies Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment Frequent lifting, carrying, pushing and/or pulling of up to ten (10) pounds to move material and supplies; occasional pushing and/or pulling of up to twenty-five (25) pounds with dollies and carts WORKING CONDITIONS Work is constantly indoors in a 24-hour emergency communications center. The work environment includes occupying a shared work area for long periods; exposure to periods of high activity, emergencies, and high stress under extremely demanding conditions; exposure to viewing multiple computer monitors, and exposure to noise levels that may cause distractions. The employee handles crisis situations that require them to quickly make major decisions involving people, resources, and property, often with limited direction. Required Materials and Equipment Work with over a dozen different computer systems to access and enter information, dispatch, and communicate with public safety units. Operate multiple radio channels using a headset to communicate with Police, Fire, EMS, City departments, and other metro area public safety agencies. Use a multi-line computerized telephone system to include 9-1-1 lines, administrative lines, and direct lines to other agencies, with the use of a headset. Other equipment used or accessed includes overhead paging system, security and video surveillance system, electronic access system, portable and backup radios and fax/scanner/printers. PRE-EMPLOYMENT REQUIREMENTS Must be legally entitled to work in the United States Background checks including employment references, criminal history, and education verification CVSA Drug screen/Psychology test The City of Westminster offers a comprehensive benefit package including: Health and Dental Flexible Spending Pension/ Retirement Plans Term Life Insurance Long-term Disability Survivor Benefits Wellness Program Education and Training Reimbursement General leave that provides vacation, holidays, and illness leave For a more detailed overview of our General Non Exempt employee benefit package: 2023 Benefit Package The City of Westminster does not participate in the Social Security system.In lieu of social security contributions, the city contributes to a 401(a) defined contribution plan on your behalf. 401(a) Contribution Rates: Employee Mandatory Contribution: 11% of your base pay. Contributions are pre-tax and fully vested. Employer Contribution: 11.25%of your base pay. Employer Contribution Vesting Schedule Less than 3 years - 0% 3 years- 60% 4 years - 80% 5+ years - 100% Closing Date/Time: 10/2/2023 8:30 AM Mountain

Job Summary CITY OF KINGMAN PUBLIC SAFETY TELECOMMUNICATOR KINGMAN FIRE DEPARTMENT $20.78 - $24.93 /HOURLY $43,222.40 - $51,854.40 /ANNUALLY (HIRE IN RANGE; DOQ) Must be able to work rotating shifts Shifts are three 12-hr shifts (6 AM-6 PM; 6 PM-6 AM) and one 4-hr shift per 40-hour workweek Shift example: Week 1: Work Mon, Tues, Fri, Sat, Week 2: Work Sun, Wed, Thurs Open 24 hours per day, 365 days per year, including weekends and holidays Rotating shifts every 3 months Learn more about our Benefits & Wellness Incentives APPLICATION MUST BE SUBMITTED BY OCTOBER 31ST OVERVIEW The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai Mountain Ranges along historic Route 66. In 2019, Reader’s Digest named Kingman one of the “Nicest Places in Arizona” for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes, and the Colorado River. With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety, and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive. For more information about the City of Kingman, please see our Open Finance Portal , Choose Kingman Economic Development page, and our Go Kingman tourism page for more information. JOB SUMMARY Actively supports and upholds the Kingman Fire Department's mission and values. Under general supervision, responds to emergency and non-emergency calls for service, identifies and dispatches appropriate law enforcement, fire and emergency service units, gathers, analyzes and reports critical information during life or death situations such as crimes in progress, medical emergencies and fire/rescue incidents; complies with Police and Fire Department policies and procedures to assure the safety of officers and the public. Selected candidates will be required to complete the following steps: TESTING Self-Schedule (2 hours) Successfully complete CritiCall testing process, including meeting KPH requirements SIT-ALONG Will be scheduled upon successful completion of the above testing Attend a job shadowing with Public Safety Telecommunicator at the City of Kingman 911 Communications Center (minimum 2 hour sit-along). INTERVIEWS Oral Board Panel Interview Final Candidates will have a 2nd interview with Executive Staff BACKGROUND REVIEW Upon successful completion of all above Background Examination / Polygraph Testing PRE-EMPLOYMENT EVALUATIONS Upon successful completion of background and polygraph testing Medical, Hearing, and Vision Testing Psychiatric Evaluation SUPERVISION RECEIVED Work is performed independently under the direction of the Communications Center Supervisor and the supervision of the Communications Center Manager. SUPERVISION EXERCISED Provides instruction, training, direction and evaluation to new employees of this class as assigned. Minimum Qualifications/Special Requirements EDUCATION AND EXPERIENCE Graduation from High School or equivalent including coursework in office and administration fields. Experience performing work with multiple priorities and multi-tasking, in a fast paced working environment. Experience working with the public, responding to inquiries and providing information. Computer experience with use of Microsoft Windows. Minimum keystrokes per hour of 3063 KPH for Data Entry and 1540 KPH for Data Entry Audio. OR any equivalent combination of education, experience, and training which provides the knowledge, skills and abilities necessary to perform the work. SPECIAL REQUIREMENTS Possess a valid Arizona Driver's License, or have the ability to obtain one prior to employment. Ability to accurately read and write the English language. Ability to pass an extensive background investigation, including fingerprinting and polygraph test. Must be able to adjust work schedule (hours and days of week) to ensure appropriate staffing levels are obtained and maintained 24 hours per day, 365 days per year, including weekends and holidays. Must be able to work rotating shifts in a call center environment. Shifts are three, 12-hr shifts (6AM-6PM; 6PM-6AM) and one, 4-hr shift per 40 hour work week. Shift example: Work Sun-Wed, off Thu-Sat; Work Wed-Sat, off Sun-Tue; Shifts rotate every 2 months. Essential Functions Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Provides excellent and proficient customer service to both internal and external customers. Accurately operates answers, evaluates, and prioritizes multi-line telephone devices including 9-1-1 telephony, administrative and business lines, TTY/TDD, and general public inquiries. Accurately dispatches, via radio and telephone, law enforcement, neighborhood services, fire and EMS units to respond to emergency and non-emergency incidents reported by members of the public. Utilizes CAD map and other mapping sources to correctly identify geographic location of callers as is indicated or needed to respond appropriately to requests for service. Utilizes multiple radio frequencies and telephone to orally communicate clear, concise information for response by field units including law enforcement, fire, emergency medical services and neighborhood services. Completes proper transfers or connections for incoming, outgoing and inter-office calls. Sends, routes, relays or refers callers or messages to the appropriate division or employee. Retrieves from and/or enters information into the National Crime Information Center (NCIC), Arizona Criminal Justice Information System (ACJIS) via JWI and other local, state and national computer files; confirms validity and status of information for other agencies. Utilizes the EMD (Emergency Medical Dispatching) system to provide specific information and instruction to callers and units responding to medical emergencies. Assists in troubleshooting as required and reports failures or problems with any system. Tests equipment as needed. As assigned to Communications Training Officer (CTO), provides on-the-job training and direction to new employees. Enters a variety of data related to warrants, citations, tickets, and/or information received from callers into a database. Makes sound decisions and quickly reacts positively under stressful conditions which typically entail the life or well-being of a citizen or public safety member who is in danger. Maintains confidentiality of work-related information. Maintains all required records and reports in a correct and timely manner. Works in a safe manner and reports unsafe activity and conditions. This position is subject to overtime and emergency recall during non-working hours due to staff shortage and/or operational needs. Maintains professional and effective working relationships by providing exceptional customer service and must be able to harmoniously work in a team environment. Maintains regular attendance and punctuality. PERIPHERAL DUTIES Attends and participates in meetings, trainings, and community events as a representative of the department as assigned. May provide testimony in court. Performs other duties as related or assigned. Miscellaneous COMMITMENT TO SAFETY AND WELLNESS It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness. All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities. WORK ENVIRONMENT The work environment characteristics attached to the job description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes. FIND YOUR REWARDING CAREER WITH US! Personal Growth Opportunities ~ Meaningful and Challenging Work ~ Public Service Community Spirit ~ Training and Development 2023-2024 Benefit Guide (PDF) Health Excellent medical, dental and vision insurance. Telemedicine available through BlueCare Anywhere for general medical and behavioral health. Flexible spending (FSA) or health savings accounts (HSA). Employer contribution to HSA equivalent to 50% of plan-year deductible. This is currently $750 for Single Coverage and $1,500 for Family Coverage. Employer-paid group basic life insurance coverage for employee and dependents on medical plan. Supplemental group insurance and third-party options available. Virgin Pulse, our comprehensive well-being platform designed to push you towardsgood health in mind, body and spirit. Participation incentives with up to $300 redeemable annually. Work/Life support services through the SupportLincEmployee Assistance Program (EAP). Six free counseling visits annually. Leave 12 paid holidays , including a floating birthday holiday each year. 20-35 paid vacation days per year. 6.15 hrs. 1-5 years; 7.69 hrs. 5-10 yrs.; 9.23 hrs. 10-15 yrs.; 10.77 hrs. 15+ yrs. Shift fire personnel accrue leave at 1/3 more per pay period. 3.69 sick hrs per pay period (approx. 12 sick days per year). Shift fire personnel accrue leave at 1/3 more per pay period. Part-time/seasonal employees earn 1 hours of sick time for every 30 hours worked. Other leave types available, including: 10 hours of Volunteer Time Off (VTO). Up to 5 days for bereavement. Jury Duty. Military Training, and more. Leave donation program. Financial Tuition reimbursement up to $4,500 annually. Shift differential pay (2nd & 3rd shift). Bonus Programs. Skill-based, Certification & Bilingual Pay. Clothing Allowance for Uniformed Personnel. Recognition & Appreciation Quarterly Performance Conversations (TrakStar). Mission, Vision, Values (MVV) Excellence Awards. Safety Awards. Service Awards at 5, 10, 15, 20+ years of service. Biannual All-Employee BBQ Lunch. Annual Employee Pool Party. Retirement City matching to AZ State Retirement System & Long Term Disability (ASRS). Additional retirement solutions available through optional third-party on pre-tax basis, including457-deferred compensation and Roth IRA. Closing Date/Time: 10/31/2023 5:00 PM Arizona

Description Charleston County Consolidated 9-1-1 Center is looking for individuals with strong customer service skills wanting to serve their community. Emergency Communications/9-1-1 is a challenging, yet gratifying career. Make a difference and earn a competitive income and excellent benefits package working in a fast-paced, public safety environment. No experience necessary. Our Public Safety Telecommunicators I average $50,000 per year after two years of employment. Come Save Lives With Us! Additional information about this position and Charleston County Consolidated 9-1-1 Center can be found by visiting http://workfor911.com/ HIRING HOURLY: $20.62 or higher based on experience. Increase to $21.86 upon successful completion of training. We ask that you only apply for a position once during this time period. OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY Duties and Responsibilities Duties and Responsibilities: Charleston County Consolidated Emergency Communications Center Public Safety Telecommunicators receive, and process incoming emergency, non-emergency, and administrative calls and dispatch calls for service to law enforcement, fire agencies and emergency medical services. Shift Requirements: Public Safety Telecommunicators work 8.25-hour day (5:45 am - 2:00 pm), midday (1:45 pm - 10:00 pm) or night shifts (9:45 pm - 6:00 am) as assigned on four consecutive shifts followed by two days off. Public Safety Telecommunicators are expected to work nights, weekends, holidays and all scheduled and unscheduled overtime. This schedule may be different during classroom and on-the-job training. Employees are expected to report to work as called upon during emergencies and be prepared to stay during the duration of the event. Minimum Qualifications Non-Negotiables: Must have a positive attitude and excellent verbal and written communication skills. Must be able to communicate well to a diverse group of people. Able to work scheduled and unscheduled overtime (Our staff works several hundreds of hours of overtime a year) Must be willing to work an assigned 8.25-hour shifts either day, midday or night shift, including weekends, and holidays Employees are assigned to a shift after completing required classroom and on-the-job training Able to report to work as instructed during emergency situations and be prepared to stay during the duration of the event Minimum Qualifications Must be 18 years of age or older by date of hire Have a High School Diploma or equivalent Must be a US citizen, permanent resident, or possess an Employment Authorization Document (EAD) Demonstrate the ability to type a minimum of 35 words per minute (WPM) or 10,500 keystrokes per hour (KPH) Complete computer aptitude test and applicant performance assessment Must have no felony convictions; no current driving suspensions misdemeanors will be evaluated on a case-by-case basis and disposition information must be provided Pass a background investigation including driving record, employment history, employment, education, and training verification, illegal conduct (drug use, etc.), and reference check Pass a pre-employment physical and psychological evaluation Be able to successfully complete Level IV CJIS Security Awareness Training within 6 months of date of hire and maintain the certification. Closing Date/Time:

Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named “The #1 Best Place to Live in America.” Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That’s why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Under general supervision, receive and process requests for police, fire and emergency medical services in high stress situations; answer non-emergency and emergency 9-1-1 phone lines; dispatch and deploy public safety personnel to calls for service; operate various telecommunications equipment. Ability to Work any assigned shift (days, evenings, nights), must be willing to work holidays, weekends and overtime, as needed for scheduling purposes. Perform other assigned duties as required. All qualified applicants will be notified of the testing details via e-mail and must have a current e-mail address. The computerized testing process evaluates typing, listening, reading and multitasking ability. Applicants are not eligible to test if they have tested or failed any portion of the hiring process within the previous 6 months or if you do not meet the requirements of the new Tattoo Policy. (See tattoo policy below) Personal history statements will be distributed following successful completion of the testing process. The hiring process for candidates that complete all portions of the pre-employment screenings may take 1-4 months. (See details of the process below) Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Answer multi-line, 9-11 emergency and non-emergency calls and dispatches and deploys public safety personnel to calls for service. Simultaneously listen to and comprehend both telephone and radio traffic often under loud and stressful conditions. Operate multi-channel public safety radio system. Assist with and record requests for police or fire and emergency medical services from the public and departmental personnel via telephone and radio utilizing a computer-aided dispatch system. Communicate effectively, courteously, and clearly in English, verbally and in writing; includes speaking distinctly, responding promptly, and hearing in the normal range to protect the safety of officers and the public. Communicates with hearing/speech-impaired citizens by operating specialized teletype device(s). Assign appropriate Public Safety personnel to routine and/or emergency calls for service utilizing a computer-aided dispatch system. Provide pre-arrival medical instructions following department prescribed protocol with NAED compliance. Document all activity, locations and statuses in the computer aided dispatch system for public safety personnel, quickly disseminating any additional information. Comprehend and apply city ordinances, policies and procedures. Monitors National Weather Service. Operate City Emergency Warning System and notify key personnel and other agencies in emergency operation situations. Maintain strict confidentiality of all documents, radio and phone transmissions and other sensitive information handled through the communications department. Adheres to assigned work schedule as outlined in city and department attendance policies and procedures. Drives to other City locations for meetings, etc. as required. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City’s core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Speak clearly and precisely. Analyze and evaluate emergency situations and carry out effective course of action following prescribed procedures. Work well under pressure. Exercise good judgment and make sound decisions in emergency situations. Operate computer terminals for specialized access with various automated data banks. Work in a confined area for 8+ hours and remain seated for long periods of time entering data into various computer systems on a constant basis. Simultaneously input, retrieve, and maintain information, reading from both computer screens and printouts, and operating multiple keyboards. Concentrate on assigned tasks through many distractions. Operate wide range of equipment, e.g. door monitors and locks, printers, voice recorder, intercoms, alarm panel, weather monitoring devices, television monitors, etc. Ability to consistently arrive at work on time. Ability to work holidays, weekends and nights as needed. Ability to be called in to work on short notice whenever emergent situations or weather require. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of stress and change. Communicate effectively both orally and in writing. Required Qualifications MINIMUM QUALIFICATIONS A high school diploma or GED, plus some experience in a high public contact/customer service area that required decision making and problem solving under stressful conditions. Prior experience in a multi-task environment involving data entry, phones, customer service, and/or radio communications. Lateral transfer opportunities for those with two (2) years of experience in any combination of Police, Fire, EMS, Military or other high-volume applicable dispatch environment. Qualified applicants will be required to pass a Communications compatibility and skills testing modules which evaluate data entry/keyboarding speed (minimum 30wpm), multi-tasking, memory recall, map reading, numerical prioritization, reading comprehension, spelling, and sentence clarity. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. CERTIFICATES, LICENSES, REGISTRATIONS Must obtain, Basic Telecommunicator and NCIC/TCIC or Full Access Operator plus Emergency Medical Dispatch (EMD) within one year from hire date. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check, driving record check, polygraph, psychological assessment, and medical screen to include hearing test. Must have Class C Texas Driver’s License Be able to work various shifts including nights, holidays, and weekends. DISQUALIFIERS - Criminal Background A class B conviction within the last 10 years A family violence conviction An incomplete or falsified Personal History Statement An incomplete or falsified application Conviction of any offense above a class B misdemeanor Currently on probation or under indictment for any criminal offense Discharge from the military under less than honorable conditions including: Any other characterization of service indicating bad character Bad conduct Dishonorable Other than honorable condition DISQUALIFIERS - Drug Use Illegal use of any kind within three years prior to the date of the entrance exam. Any illegal use of PCP or LSD regardless of time. Any illegal use of a felony grade substance as defined in the Texas Penal Code or Health & Safety Code, within ten years prior to the date of the entrance exam. Extensive use of any illegal drug will be considered on a case-by-case basis. Factors considered are number of times, length of usage and lifestyle improvements. DISQUALIFIERS - Driving Record Not able to obtain a class "C" Texas driver's license.Driver’s license is currently revoked or suspended. Any serious violation such as reckless driving, endangering the lives of others, racing, failing to stop and render aid, or negligent vehicular manslaughter within the past three years. Excessive standard moving violations such as speeding, reckless driving, disregarding a traffic control sign, failure to signal, failure to keep right, following to close, etc. DISQUALIFIERS - Tattoos and/or Body Art that display the following: racism; sexism or sexually suggestive or explicit; obscenity or profane; gang or drug related; undermining City or department values; political in nature. Note: Any tattoos visible while wearing a short sleeve uniform shirt are to be covered at all times while on-duty. This includes body art, intentional scarring, branding or body mutilation. Tattoos on the following body areas are prohibited: neck head face ears hands and fingers* arms (except that which is covered) Note: Tattoos on the fingers, such as a wedding band, may be acceptable after approval by the Police Chief. Also Prohibited: Gauges (large holes in the ears); Pierced, split or forked tongue; Any foreign objects inserted under the skin on hands, neck, face and head; and/or Dental ornamentation (gold, platinum, silver or other veneer caps for the purpose of ornamentation) Teeth, whether natural, capped or veneered shall not be ornamented with designs, jewels, initials, etc. APPLICANT PROCESSING Phase 1 - Application review for minimum requirements Phase 2 - Preliminary background screening and skills testing. Preliminary Background Screening Additional information to include full name, date of birth and government identification (ex: drivers license or identification card) will be required to test in secured areas of the Public Safety Building. Skills Testing The CritiCall Skills Test evaluates data entry/keyboarding speed, multi-tasking, memory recall, map reading, numerical prioritization, reading comprehension, spelling and sentence clarity. An overall score of 80% or above is required to proceed in the hiring process. If you do not pass this portion of testing, there will be no further processing, you may re-test after a six-month waiting period. After successful completion of the Skills testing, you will be given a Personal History Statement packet to complete and return within ten days. Phase 3 - Background and Interview Process After a background investigator reviews your personal history, you will go through the following steps below. The order is determined by needs and schedules. You will only move to the next step if you pass the previous step. This portion of the process can require 2-8 weeks for completion. Preliminary PHS review and interview Thorough background investigation 2-hour Observation in Communications Oral Review Board Interview with the Communications Manager Conditional Job Offer Polygraph examination Psychological examination Medical screening Final Job REQUIRED DOCUMENTS Once the application has been submitted, the Human Resources Department will contact all qualified applicants by email with details on the testing date, time and place. Make sure your application has a valid email address listed. Once you have passed phase 2 requirements, you will need to provide copies of the following documents with your Personal History Statement, if they apply to you. Please do not submit originals as they will not be returned. If any applicable documents are missing, your application may be rejected. Birth certificate or adoption papers College Transcripts* Copy of driver's license Credit report and bankruptcy papers if applicable Divorce decree High School diploma or GED High School transcripts* Marriage license Military DD214 Proof of motor vehicle insurance Recent photo Social Security card *Contact each school attended and request a certified copy of your transcripts. Each must be in an envelope sealed by the school when submitted to the Department. Send them to: McKinney Police Department Attn: Communications Background Investigator 2200 Taylor Burk Dr. McKinney, TX 75071 You will be required to provide copies of the above documents at the time your Personal History Statement is due. Please do not use originals, as they will not be returned. SELECTION PROCESS Submitted applications will be reviewed with emphasis placed on an individual's qualifications and overall experience in the areas directly related to the job function. The applicants who possess the potential to meet our needs will be invited for an interview. The selected candidate will be subject to a background investigation and drug screening. Expected Duration- The current external job posting will remain on the McKinney Website for the duration indicated on the posting. Upon closing the process to fill the position will begin immediately and is expected to take approximately six weeks. Reapplication Process- All applicants who are not notified of a permanent disqualification may immediately re-apply for this position when posted by the City of McKinney. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve exerting up to ten (10) pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. WORK ENVIRONMENT Work takes place in a relatively safe, secure, and stable environment with periods where errors can lead to significant physical consequences. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. The City offers a full complement of benefits: Medical Insurance, Dental Insurance, Vision Insurance, Life and Accidental Death and Dismemberment Insurance, Long Term Disability Insurance, Legal Services, Flexible Spending Medical and Child Care, Employee Assistance Program, Supplemental Insurance; Paid Vacation and Sick Leave, Ten Paid Holidays. Texas Municipal Retirement System (TMRS) mandatory 7% employee contribution with City match of 2:1; 457 Deferred Compensation Plans; Tuition Reimbursement For more detailed information, please see the City of McKinney'ssummary of benefits by clicking on the link below: https://www.mckinneytexas.org/DocumentCenter/View/22145/2021-Benefits-Summary?bidId= Closing Date/Time: Continuous

Job Summary This position performs specialized communications functions for the City of Greenville's Police Department. FLSA Status: Non-Exempt This is a continuous posting and may close at any time. Examples of Duties Receives routine and emergency calls and personal requests for assistance concerning criminal offenses, civil processes, and other matters involving public safety. Enters calls for service into a computer-aided dispatch computer. Operates two-way radio to maintain contact with police cars and other law enforcement units. Dispatches Police, Animal Protective Services, and monitors Fire/Rescue Officers. Maintains current the location of officers to assure their safety. Monitors National Weather Service reports and N.C. State Highway Patrol. Dispatches personnel to answer requests for assistance. Maintains radio contact with Pitt County Sheriff's Department, county police, East Carolina University, Public Safety, Pitt County Fire Control, Greenville Fire/Rescue, and the City's Recreation and Parks, Public Works, and Engineering departments. Receives calls on alarms from monitoring stations of business alarms within the City. Provides information concerning locations of neighborhoods, businesses, roads, and streets. Operates computer terminal connected to the Division of Criminal Information and National Crime Information Center to obtain necessary information. Maintains various communications logs and telephone requests for service. Monitors traffic cameras located throughout the City. Monitors City Hall and Greenville Police Department's building security system to include monitors located in the parking lots of both buildings. Answers and fills out tip sheets from Crime Stoppers calls. Maintains daily duty work log containing necessary operating information. Operates personal computer and computer terminals as needed. Performs other related duties as assigned. Minimum Qualifications Education and Experience: High school diploma or GED, supplemented with some training in the use of communications equipment; and Six months to one year of experience in dispatching, conducting radio communications, providing customer service to the general public, or in a related field; Emergency communications experience preferred. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Considerable knowledge of: the City streets, location of neighborhoods, and general layout of the City. Good working knowledge of: the operation of a two-way radio communications system and related Federal Communications Commission regulations. Ability to: receive and understand auditory information from citizens and other public safety entities requesting public safety services or assistance as well as to provide telephone support; accurately transmit radio communications; assess people and situations and use sound judgment in decision-making; elicit information from distressed or confused persons necessary for the proper dispatch of police or emergency vehicles; speak clearly, distinctly, and politely; remain calm and effective under heavy workloads and in emergencies; operate assigned equipment and type accurately at an average rate of speed; make sound, independent judgments with respect to the police's responsibility to respond based on the Police Department's operations manual; learn radio communications code signals and information contained in the Police Department's operations manual; obtain Division Criminal Information (DCI) operator certification after hire within a timeframe established by the supervisor; deal courteously and tactfully with the public; establish and maintain effective working relationships with other employees. Special Requirements Must have the ability to type clearly at a rate of at least 35 words per minute; Must be willing and able to work rotating 12-hour shifts. Rotating shifts to include 2 weekends per month. This position is required to be staffed 24 hours a day, 365 days a year including holidays. You may be required to be on duty for an extended period of time during catastrophic, weather, or unplanned large scale events; Eligible candidates must submit to an interview process, job simulation testing, background checks, psychological exam, polygraph exam, medical exam, and drug screen; Candidates who do not successfully complete the selection process are eligible to reapply for other City job vacancies; The selection process typically takes 1-3 months but can vary depending on circumstances . The City of Greenville offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance. Employees in designated part-time positions may participate in some of the benefit programs offered to regular full-time employees. Visit the City of Greenville Human Resources Website for a more in depth summary of our benefits. Closing Date/Time: Continuous

Job Description Under general supervision, performs various technical and staff support activities for the Police Department by answering incoming phone lines for both emergency and non-emergency numbers. Primary duties include, but are not limited to, processing and retrieving data from TCIC/NCIC System; monitoring incoming teletypes and other information as required by departmental and state guidelines; maintaining records in the Incode System for warrants by confirming information and marking served when required; and training new and existing employees in the regular course of daily responsibilities. ESSENTIAL FUNCTIONS : Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: Works a variety of schedules in a 24-hour, 7 days a week Communications Center which includes nights, weekends, and holidays. Telecommunicators are considered essential personnel that must work through emergency situations including hurricanes and natural disasters. Operates radio systems for Police, Fire, EMS, Fire Marshal, and after-hour City services. Operates a computer-aided dispatch system in conjunction with a radio system to dispatch information for departmental officials while constantly monitoring and maintaining contact with all field units. Relays and updates necessary information to appropriate City Departments and public safety agencies. Answer incoming multiline Emergency 911 telephone calls and deliver lifesaving medical instructions when needed. Process and retrieve data from TCIC/NCIC Systems and monitors incoming teletypes and other information as required by departmental and state guidelines. Trains new and existing employees in the regular course of daily responsibilities. Maintains specialized training certificates and licenses. Performs other related duties as assigned by the Communications Shift Leader or other Management personnel. Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; and performs other duties as required or assigned. Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency. KNOWLEDGE AND SKILLS: Knowledge: City organization, operations, policies, and procedures. Principles and practices of modern office systems. Law enforcement and public safety operations. TCIC/NCIC Systems and current City systems for teletypes and radio transmissions. Principles and practices of customer service. Business and personal computers; word processing and spreadsheet software; and other general office equipment and computer applications. Skill in: Handling both emergency and non-emergency situations with diplomacy, fairness, firmness, and sound judgment. Understanding and applying City policies and procedures, and applicable state and federal regulations. Explaining City policies and procedures while exercising the highest degree of confidentiality. Performing basic mathematical calculations. Establishing and maintaining cooperative working relationships with all levels within the City. Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High school diploma or equivalent required. Six months to one year of related experience preferred. Ability to pass CritiCall computerized testing. CritiCall is software that tests dispatcher, call taker, and telecommunicator applicants for critical skills and abilities necessary for success in today’s complex and stressful dispatching environment. LICENSE AND CERTIFICATION: Must have the ability to obtain Emergency Medical Dispatch Certification within one year of hire date. Must have the ability to obtain Basic Telecommunicator Certification from the Texas Commission on Law Enforcement (TCOLE) and have the ability to receive access from the National Crime Information Center. Please refer to the TCOLE website to determine if you are qualified to receive the required certification and licensing – https://www.tcole.texas.gov/ . PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed in a standard office environment. May be required to lift and carry items weighing up to 10 pounds. Closing Date/Time: January 31, 2024 at 11:59 PM CST

Job Description Under general supervision, performs various technical and staff support activities for the Police Department by answering incoming phone lines for both emergency and non-emergency numbers. Primary duties include, but are not limited to, processing and retrieving data from TCIC/NCIC System; monitoring incoming teletypes and other information as required by departmental and state guidelines; maintaining records in the Incode System for warrants by confirming information and marking served when required; and training new and existing employees in the regular course of daily responsibilities. ESSENTIAL FUNCTIONS : Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: Works a variety of schedules in a 24-hour, 7 days a week Communications Center which includes nights, weekends, and holidays. Telecommunicators are considered essential personnel that must work through emergency situations including hurricanes and natural disasters. Operates radio systems for Police, Fire, EMS, Fire Marshal, and after-hour City services. Operates a computer-aided dispatch system in conjunction with a radio system to dispatch information for departmental officials while constantly monitoring and maintaining contact with all field units. Relays and updates necessary information to appropriate City Departments and public safety agencies. Answer incoming multiline Emergency 911 telephone calls and deliver lifesaving medical instructions when needed. Process and retrieve data from TCIC/NCIC Systems and monitors incoming teletypes and other information as required by departmental and state guidelines. Trains new and existing employees in the regular course of daily responsibilities. Maintains specialized training certificates and licenses. Performs other related duties as assigned by the Communications Shift Leader or other Management personnel. Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; and performs other duties as required or assigned. Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency. KNOWLEDGE AND SKILLS: Knowledge: City organization, operations, policies, and procedures. Principles and practices of modern office systems. Law enforcement and public safety operations. TCIC/NCIC Systems and current City systems for teletypes and radio transmissions. Principles and practices of customer service. Business and personal computers; word processing and spreadsheet software; and other general office equipment and computer applications. Skill in: Handling both emergency and non-emergency situations with diplomacy, fairness, firmness, and sound judgment. Understanding and applying City policies and procedures, and applicable state and federal regulations. Explaining City policies and procedures while exercising the highest degree of confidentiality. Performing basic mathematical calculations. Establishing and maintaining cooperative working relationships with all levels within the City. Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High school diploma or equivalent required. Six months to one year of related experience preferred. Ability to pass CritiCall computerized testing. CritiCall is software that tests dispatcher, call taker, and telecommunicator applicants for critical skills and abilities necessary for success in today’s complex and stressful dispatching environment. LICENSE AND CERTIFICATION: Emergency Medical Dispatch Certification required. Basic Telecommunicator Certification from the Texas Commission on Law Enforcement (TCOLE) and have the ability to receive access from the National Crime Information Center required. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed in a standard office environment. May be required to lift and carry items weighing up to 10 pounds. Closing Date/Time: January 31, 2024 at 11:59 PM CST

Description Under general direction, responsible for the day-to-day functions of the dispatch operations. Performs all duties of a Telecommunications and 911 Operator. Position is responsible for directing the receipt, processing, and dissemination of life safety, and routine information in an accurate and timely manner to provide expeditious response to emergency and non-emergency situations. Employees in this class perform considerable record maintenance functions requiring specialized knowledge of departmental rules, state law, and city regulations and must be able to apply acute attention to detail. Due to the sensitive and confidential nature of information processed, employees in this class must exercise acute levels of discretion concerning duties performed. Duties Receives all incoming telephone calls, screens, transmits information to proper City/County police, fire, emergency or other appropriate personnel or agencies; records and logs all messages. Maintains constant radio contact with City/County law enforcement, fire, and emergency units; receives and transmits messages, maintains records and logs or these contacts. Prepares, types, files, copies and maintains a wide variety of departmental papers such as identification cards, General Offense and Arrest Reports, dark house reports, warrants and parking permits; receives and receipts monies for parking violation tickets. Handles public walk-in inquiries at police department. Disseminates to public information regarding general police or specific crime information, informs City merchants on area crime schemes. Monitors, sends, receives and distributes teletype information. Performs routine checks on emergency and general alarm equipment, activates alarm systems. Required Education, Experience, License, Registration, and Certification Qualifications High school diploma or GED; supplemented by the possession of a State of Florida, 911 Public Safety Telecommunicator certification and FCIC / NCIC certification. Must be able to work holidays, weekends and nights. Supplemental or Additional Information Knowledge of Public Safety communication practices and procedures. Knowledge of computerized dispatching procedures with functional capabilities concerning large volume traffic management ensuring life safety, accuracy, efficiency and optimal results. Knowledge of computerized FCIC / NCIC policies and procedures. Knowledge of report and record keeping principles and techniques. Written and oral communications skills for effective expression and clarity in task assignment. Skilled in the use of computers, modern office equipment and specialized departmental equipment. Ability to handle a multitude of diverse tasks simultaneously while maintaining an attention to detail for the purpose of ensuring accuracy in task performance. Ability to exercise discretion in matters of a sensitive and confidential nature. Benefits for full-time employeesinclude: Health insurance and subsidy for family and spouse coverage Dental insurance Life Insurance Accidental Death & Dismembermentinsurance Retirement plan 457 Deferred compensation plan Retirement Health Savings Plan Roth IRA Vacation, medical and personal leave Blood donation leave program 10paid holidays Beach parking sticker at resident rate Reimbursementof co-pays for annual physical and cancer screenings Paid Family Membership to SanibelRecreation Center Unlimited Sanibel Causeway transponder Cape Coral bridges transponder, if applicable

Description APPLICATION INFORMATION : When completing an application for Fire Emergency Communications Specialist, you must provide entire work history since high school in the Work Experience section. Account for periods of unemployment. Provide all available details. Incomplete applications will not be qualified. Starting Salary: $18.92 - $20.00 per hour, depending on qualifications (plus $.90/hour for evening/night shifts) Who We Are Orlando, The City Beautiful For most of Orlando’s history we’ve been the place everyone wants to visit. Today, we’re also the place where everyone wants to live and do business. List after list has Orlando as one of the fastest growing cities in America. We’re transitioning from our role as the young upstart to a more mature, global city. This didn’t happen by accident. Together as a community, we developed a shared vision for our city focused on creating partnerships and we’ve transformed Orlando from a place that was packed with potential into a city on the rise. Our vision ensures we are an inclusive, compassionate community that is generating jobs, becoming the most sustainable city in the nation, keeping our community safe, making it easier to get around, and increasing the quality of life. Together, we can continue realizing all our city’s potential. Come be part of our community with the City of Orlando. NATURE OF WORK: Performs specialized work in areas of emergency communications. Employees assigned to this classification receives, screens, and dispatches emergency and non-emergency calls for fire, emergency medical services, and aircraft emergencies provide medical advice; and prepare various reports. Work is performed under general supervision in accordance with departmental procedures. Employees must exercise initiative and independent judgement to properly react and respond appropriately under very stressful conditions. Work is reviewed while in progress and upon completion through direct observation, audit of tapes, and supervisory meetings to ensure compliance with policy and procedures and established standards. WORK SCHEDULE: Will vary and will rotate through the first year of employment and includes midnights, weekends, and holidays. May be required to work additional hours with little or no notice based on operational needs. WORK LOCATION: Operations Center, 110 George De Salvia Way, Orlando Minimum Requirements High School Diploma or equivalent, plus (6) six months of clerical, customer service, or dispatching experience required ; or an equivalent combination of education and experience. Emergency communications experience preferred. Applicants must pass the CritiCall computer-administered test. Must pass polygraph examination. Must meet strict drug-free standard. Only candidates with clean criminal histories who have been drug-free for a minimum of one year will be considered. SPECIAL REQUIREMENTS: Must obtain Emergency Medical Dispatcher (EMD) Certificate within two months of employment and maintain while employed . Must take and pass the Public Safety Telecommunicator’s (PST) exam from Florida DOH within twelve months of employment and maintain while employed . All employees required to complete 24 CDE (Continuing Dispatch Education) hours every two years to maintain certification. Supplemental Information ADVICE TO APPLICANTS : Applications for employment must be complete and must account for periods of unemployment. Resumes will be accepted if all required information is provided (employers, job titles, duties, reasons for leaving, supervisors' names, phone numbers, etc.). Incomplete applications and resumes will be disqualified. Additional testing will be scheduled after application, screening, and interview. Qualified candidates will be advised/invited to proceed to each step in the process when and if appropriate. If requirements are met, you will be contacted via email to schedule a CritiCall test. Please make sure to check your email on file after the position closes and also junk email. City of Orlando Benefits "If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows: Two (2) years of direct experience for an associate degree; Four (4) years of direct experience for a bachelor's degree; Six (6) years of direct experience for a master's degree; or Nine (9) years of direct experience for a doctoral degree" Closing Date/Time: Continuous

Requirements MOS Code: 858A (Navy), 3000 (Marines) 3E611 (Air Force) Education and Experience: High School Diploma or GED or higher. Licenses and Certificates: Valid Texas Class “C” Driver’s License or equivalent from another state by time of appointment. Successfully complete and obtain the American Heart Association Cardio-Pulmonary Resuscitation (CPR) Health Provider course or equivalent and Basic First Aid certifications; Emergency Medical Dispatch and Emergency Fire Dispatch courses and International Academy of Emergency Dispatch (IAED) certification; Texas Crime Information Center (TCIC) certification, to include on-line Texas Law Enforcement Telecommunications System (TLETS) certification course; and Priority Dispatch Pro-QA certification. Must obtain all certifications and complete required courses within six (6) months of assignment to Communications Division. Successfully complete the Basic Telecommunicator Certificate Course, Crisis Communication Telecommunicator Course, and obtain Telecommunicator License from the Texas Commission on Law Enforcement (TCOLE) within one (1) year of appointment. Temporary Telecommunicator License must be obtained within two (2) weeks of employment and maintained until permanent license is received. All licenses and certificates must be maintained during course of employment, to include Department and Division requirements for continuing education credits. Special Requirements: Must be a minimum of eighteen (18) years of age. Meet El Paso Fire Department pre-appointment standards including a stringent background investigation, audiogram, psychological examination and drug screening. Must be a current U.S. citizen (per requirement of TCOLE licensure). General Purpose Under indirect supervision, as assigned, perform a variety of tasks supporting community risk reduction, and general emergency preparedness functions, including communicable disease prevention. This classification will also serve as a training classification in preparation for processing emergency and non-emergency telephone calls. It will train employees in requesting Police, Fire, and, Medical assistance and dispatch, monitor and coordinate activities of Police, Fire, and Medical personnel using a multi-channel radio system, depending on area of assignment. Typical Duties Provide community outreach, public contact and customer service for fire prevention programs and general emergency preparedness functions. Involves: Collaborate in producing educational materials for ethnically and racially diverse audiences. Compile, review and disseminate materials promoting fire prevention activities and emergency preparedness, including communicable/infectious disease prevention and mitigation measures. Assist in the preparation and distribution of educational materials used in reducing community risks and promoting life-saving campaigns. Serve as a technical resource for the program. Assist in organizing meetings and presentations. Involves: Assist in organizing educational community engagement and outreach information to promote programs to the community. Coordinate activities with other agencies, and programs in order to reach the public and explain or interpret the requirements to render educational program services. Maintain records and documentation on all activities and compile reports as needed. Monitor and track customer and public contacts. Provide general clerical tasks and functions and prepare routine documents for review and approval. Greet and assist City personnel, officials, and the public in person and over the telephone. Involves: greeting and responding to visitors and personnel in a professional manner. Use of proper telephone etiquette, respond to inquiries, take messages and forward inquiries to the appropriate party. May involve the operation of multi-line telephone system. Review and enter data, maintain records and files, databases and record keeping sources. Involves: review and verification of routine data, coding and data entry, establishment and maintenance of filing system and reports. Perform a variety of tasks supporting test collection sites, education, and contact tracing during a public health emergency. Provide client registration and education to clients who come to a communicable disease specimen collection site. Provide outreach and cluster management for communicable diseases. Provide active contact tracing investigation and surveillance for communicable diseases. Provide support activities for isolation and quarantine facilities. Perform related duties as required. During training as a Public Safety Telecommunicator, duties include: Attend and successfully complete classroom sessions and floor training to gain knowledge, skills and abilities necessary to perform the duties of a Telecommunicator. Involves: Process emergency and non-emergency telephone calls and dispatch, monitor and coordinate activities of emergency personnel. Dispatch and monitor police, fire and medical communications using a multi-channel radio system and enter information into computer aided dispatch (CAD) system. Provide accurate and understandable directions to citizens, field personnel, and other law enforcement agencies and ask relevant questions to ascertain type of call for service. Monitor a variety of electronic equipment and radio channels. Perform related incidental duties contributing to realization of unit or team objectives as required. General Information For complete job description click here . Note: This is an unclassified contract position. Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received. A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete. To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position. Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position. Determined by agreement Closing Date/Time: 9/28/2023 11:59 PM Mountain

About the Opportunity This recruitment is open to lateral transfers from other public agencies only. Stanislaus County is accepting lateral transfer applications from current Emergency Dispatcher II's. Please click here for more details on Stanislaus County’s Lateral Transfer Hiring Incentives Stanislaus County Personnel Policy defines lateral transfers as persons with permanent or probationary status employed in another public agency and originally hired in that agency through a competitive process in the same or comparable classification requiring similar minimum qualifications. Additionally, the candidate must be currently employed with another governmental organization at the time of the conditional offer of employment. THE POSITION This position is for lateral transfers only. The Emergency Dispatcher II is a journey level position within the dispatcher series. A candidate for this position must be able to competently perform the duties associated with dispatching for another Law Enforcement or Fire Agency. This position is expected to be fully trained and to possess the skills, knowledge and abilities necessary in the operations of the 9-1-1 emergency telephone system and the computer dispatching system. Emergency Dispatch provides twenty-four hours a day, seven days a week public safety emergency dispatch service, and is the focal point for the 911 telephone system. Shifts are day, evening and nights, rotating every four months. The 12-hour work schedule consists of working a three-day work period followed by a three-day regular day off period. This position is subject to shift, weekend, overtime, mandate, and on-call assignments. Performs related duties as assigned. Any combination of training and experience, which would provide the required knowledge and abilities, mentioned above, in example is dispatch an experienced in the computer aided public safety dispatch center. To learn more about Stanislaus Regional 911 , click here . Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Emergency Dispatch (SREDA) bargaining unit for labor relations purposes. Individuals who are in a full-time classification position are required to serve a twelve-month probationary period, which may be extended an additional six months, for a total of eighteen months. Lateral candidates are highly encouraged to contact StanCERA regarding the specifics on retirement tiers and plans as it may affect current contributions. Contact can be made by calling (209) 525-6393 or at the website http://www.stancera.org/ The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under the "Disability" tab. Typical Tasks Receive complaints and requests for assistance at the 9-1-1 Emergency Communications Dispatch Center; Procure accurate and timely information needed to classify and dispatch user agencies; Classify complaint types and enter data into the computer aided dispatch system; Determine appropriate response and course of action in accordance with established policy, procedures and codes; Dispatch user agency mobile unit by phone, fixed, or mobile radio communications equipment; Relay calls and information to other appropriate agencies in or out of the Stanislaus County 9-1-1 system; Act as a trainer at an assigned position; Monitor radio channel(s); and Receive and Coordinate requests and responses for member agencies. Minimum Qualifications (Knowledge, Skills, Abilities, Education/Experience) KNOWLEDGE The techniques, procedures and methods used in the operation of a public safety communications center; A minimum of three radio disciplines used by Stanislaus County Regional 911; The use and proper care of radio, telephone and other job-related equipment; Federal Communications Commission rules and regulations pertinent to public safety operations; The location of major streets, highways, rivers, public places and geographical landmarks within Stanislaus County; and The general functions of the Sheriff's Department, city police, fire departments and other public safety agencies. SKILLS/ABILITIES Quickly and accurately follow written and oral instructions; Learn rules and regulations quickly and interpret them correctly; Reason clearly, analyzing situations rapidly and accurately in order to quickly adopt an effective course of action; Dispatch public safety equipment in a coordinated manner; Speak clearly and concisely using proper English; Hear and distinguish between several voices at the same time while acquiring and retaining the information; Spell correctly using proper English; Function efficiently and calmly under pressure; Type accurately at a minimum speed of 35 (net) words per minute; Rapidly and accurately operate complex computerized equipment; Read and understand maps; Monitor two CRT screens simultaneously; and Properly use a headset. We recognize your time is valuable, please only apply if you meet the following required qualifications. EDUCATION/EXPERIENCE Graduation from high school or possession of the high school level General Education Development (GED) Certificate; AND Any combination of training and experience, which would provide the required knowledge and abilities, mentioned above. An example is one year dispatching experience in a computer-aided public safety dispatch center; AND Typing certificate, within four years, of 35 wpm (net corrected) from any temporary agency or comparable institution. The certificate must be a three to five minute timed test; AND All offers of employment will be contingent upon individuals passing an extensive background investigation required by the Department of Justice because of computer access to confidential criminal information. DESIRABLE QUALIFICATIONS In addition to the minimum qualifications, applicant screening will focus on the following desirable qualifications. Please list any of these qualifications you may have within the "Duties" section of the online application. Possess a POST Basic or APCO Basic Telecommunicator Certification. Application and Selection Procedures APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. EXAMINATION PROCESS Most County recruitments consists of the steps detailed below and are governed by Merit Principles. The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County. Application Review and Screening . Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on. Written Examination . Applicants will be invited to participate in a written exam that tests knowledge for the position. Oral Examination . Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts. Eligible Lists . Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months, but may be extended up to eighteen months. TENTATIVE RECRUITMENT SCHEDULE Application Deadline: Continuous but a pplications will be screened bi-weekly GENERAL INFORMATION Final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for position) and a job-related background investigation. Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job related essential functions. Stanislaus County supports the good health of its workforce. More information is available at http://myclubwellness.org Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627. Benefits associated with this position can be found at Benefits Summary . Closing Date/Time: Continuous

Summary ABOUT THE DEPARTMENT: Our mission is to provide prompt assistance in a caring, resourceful and professional manner to those we serve. The Deschutes County 9-1-1 Service District became a consolidated public safety dispatching agency in 1988, taking all calls for police, fire, and medical service assistance in Deschutes County. The District dispatches for 15 police and fire/emergency medical services (EMS) agencies and works closely with the U.S. Forest Service, AirLink, Life Flight, Oregon State Police, and other State and Federal entities. Are you interested in joining a talented team and serving your community? If so, we invite you to review additional information by clicking HERE. ABOUT THE COUNTY: We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,100 employees provide County services in a number of departments, divisions, and offices. Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods. ABOUT THE JOB: The 9-1-1 Call Taker is the first person that talks to a person in an emergency. They are the critical decision maker in properly assessing the situation, interviewing the caller and getting the information entered into the Computer Aided Dispatch (CAD) system to be dispatched out to police, fire or medical. The 9-1-1 Call Taker provides computer-aided emergency and non-emergency dispatch services for all local law enforcement, fire, and emergency medical services agencies within Deschutes County. Dispatchers operate complex communications equipment, multi-line telephone systems and computer terminals to access and input information. This position requires the ability to maintain accuracy and speed while performing job duties, often under stressful situations. Key Responsibilities: Receives and processes incoming telephone calls, and texts, often during high-call volume periods, from people requesting emergency and non-emergency police, fire, and Emergency Medical Service (EMS) assistance in a courteous, accurate, efficient, and timely manner. Enters information into a computer aided dispatch system in an accurate and timely manner. Makes effective, immediate decisions regarding life-threatening situations based on highly complex rules, regulations, and procedures. What You Will Bring: Knowledge of or experience with: Strong emotional intelligence with a history of honest and ethical decision-making. Interpersonal skills to discern callers' situations and assure an accurate, appropriate, and timely response by responders. A minimum basic knowledge of geography or the ability to learn geography in a timely manner. Excellent listening skills and the ability to communicate clearly. Ability to adapt and communicate effectively with diverse public. Ability to manage your time and assignments. Skill in: Thinking quickly and independently in emergency situations that require multiple decisions for action. Coordinating computer systems to access and enhance information provided to responders. Operation of multiple and complex telephone, radio, and computer equipment/systems. This position is eligible for a combined signing and retention bonus in the amount of $5,000.00*; $1,250.00 will be paid with the first paycheck and the remaining $3,750.00 on the new hires fourth paycheck. To qualify for the bonus, candidates must start prior to January 2, 2024. *Bonuses are available to any newly recruited Call Taker candidate and are subject to all applicable tax withholdings. *This posting is not meant to be an all-inclusive list of duties and responsibilities, but rather constitutes a general definition of the position's scope and function. Notification to all candidates will be sent via email and/or text only. Please opt in for text messaging or check your email and your Governmentjobs.com account for application status. Review the full job description by clicking HERE. Compensation The starting hourly rate is $25.4433. Salary range during initial training is $4,410.09 to $5,628.44 per month for a 173.33 hour work month. Hourly rate is increased to $29.2596 upon completion of police dispatch training (about 6-12 months, Public Safety Dispatcher I); and $30.7227 upon completion of fire dispatch training (which usually occurs within the first two years of employment, Public Safety Dispatcher II). Dispatchers may also earn up to an additional 6% of their base salary when they obtain their intermediate certification and 11% of their base salary when they obtain their advanced certification through DPSST. At the top step with possession of an advanced certification, a Public Safety Dispatcher II can expect to earn over $95,000.00 per year. For those currently possessing DPSST Certification as a Telecommunicator, certificate pay begins upon hire date and will receive an additional: 6% - for Intermediate certification. 11% - for Advanced certification. Out of State Certified applicants will receive certification pay as soon as certification is granted by DPSST. Lateral certified applicants with 36 months or more experience begin at pay step 2 - $26.7151 per hour. Hours will increase to 182.50 per month after the initial training period. Excellent County benefit package when eligible. This position is available immediately. BENEFITS: Our robust health plan is offered at a minimal cost of $90 per month, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services. Additionally, we include life insurance, retirement (PERS), generous paid time-off (14-18 hours/month to start, pro-rated for part-time), holidays, and professional development opportunities. Please click HERE for full benefit details. This position is eligible for a combined signing and retention bonus in the amount of $5,000.00*; $1,250.00 will be paid with the first paycheck and the remaining $3,750.00 on the fourth paycheck. To qualify for the bonus, candidates must start prior to January 2, 2024. *Bonuses are available to any newly recruited Call Taker candidate and are subject to all applicable tax withholdings. This recruitment has been re-opened. Applications will be accepted until 11:59 p.m. on October 9, 2023. Minimum Qualifications High school diploma or GED equivalent; Must be 18 years of age by hire date; Must accurately type a minimum of 42 words per minute. To qualify for employment with the 9-1-1 Service District, candidates must: Pass a drug screening; a hearing and vision exam; a thorough background, employment, and criminal history investigation; and a psychological examination. Meet the requirements as outlined in Oregon Administrative Rule 259-008-0300 Possess or obtain all required state certificates and licenses within the probationary period, and maintain thereafter. Certification as an Oregon Department of Public Safety Standards and Training (DPSST) Basic Telecommunicator, Emergency Medical Dispatcher and Emergency Fire Dispatcher. CPR and First Aid certification. Law Enforcement Data System (LEDS) certification. Necessary Special Requirements Possession of or ability to obtain a valid Oregon driver's license within 30 days of hire date. The employment offer will be contingent upon presentation of an acceptable and verifiable driver's license, pre-employment screening for criminal history, driving history, and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). This screening must be completed with satisfactory findings in order for a formal offer of employment to be extended. Must pass a driving record review and criminal history background. A current driver's license, state of issue, and date of birth are required . Candidates who wish to be considered for this position must include an accurate driver's license number, state of origin, and date of birth in the Supplemental Question portion of the application. Physical Requirements : Must meet the physical requirements as outlined in Oregon Administrative Rule 259-008-0011. Most work in this classification series occurs under a stressful, high activity office environment where concentration and focus are required for long periods of time. There is often little opportunity to talk to co-workers. Work is performed in an area with moderate noise and lighting fluctuations with restrictions to the workstation. Excellent County benefit package when eligible. Deschutes County offers eligible employees a comprehensive health care package that covers medical, prescription, dental, and vision coverage for employees and their eligible dependents at a minimal cost of $90 per month. Coverage becomes effective the first of the month following 1 month of employment. Included in the health care package is the Deschutes Onsite Clinic (DOC), which provides a wide range of health, wellness, and primary care services to employees and their dependents. The DOC offers convenient hours and no out-of-pocket costs to patients. The DOC Pharmacy is a full service pharmacy available to employees and dependents to have their prescriptions filled at a discounted co-pay. In addition to the health care package, Deschutes County provides a generous and comprehensive benefits program to eligible employees. Employer paid benefit offerings include: Life Insurance for employee and dependents Accidental Death and Dismemberment Insurance Long-term Disability Insurance Employee Assistance Program Retirement Program through Oregon PERS Time Management Leave Employee paid voluntary benefit offerings include: 125 Flexible Spending Program 457 Deferred Compensation Program Supplemental Life and Accident Insurance To learn more about Deschutes County's generous benefit offerings, please visit www.deschutes.org/hr and click on Employee Benefits. Closing Date/Time: 10/9/2023 11:59 PM Pacific