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The Position Under general direction, this journey level classification develops, plans, administers and participates in various recreational programs, both in the field and office. Essential functions of the job include, but are not limited to, the following: Ensures Department services are provided with exceptional customer service and the highest level of ethical standards. Plans and develops community-wide recreation and human service programs. Prepares budget estimates for programs, such as youth and adult sports, day camps, recreation activities, special interest classes, city-wide special events, arts and culture programs, aquatics, therapeutic recreation program, youth programs, senior programs and auditorium events. Facilitates the provision of community and human services and recreational activities through coordination and collaboration with other service providers in the community. Assists, schedules, and supervises the work of recreational personnel and other staff at recreation centers, playgrounds, sports facilities and other venues. Supervises various programs, which may include Day Camps, Adult and Youth Sports Aquatics, Contract Class Program, Arts and Culture Programs, Youth Programs, Senior Programs, Special Event Programs and Adaptive Recreation Programs. Coordinates special programs and events conducted at various locations. Recruits, supervises, trains and evaluates subordinate staff, including hourly employees. Receives and accounts for fees, maintains records and periodic reports on all phases of the recreation program. Oversees facilities and ensures necessary materials and equipment are available. Demonstrates initiative in identifying and recommending improvements to programs, services and work processes. Follows through on assignments in a timely manner, without excessive guidance from the supervisor. Develops and recommends program budgets. Assists Supervisor, Senior Supervisor and Manager in overseeing a recreational center and related recreational facility. Drives on City business. Assumes responsibility for ensuring the duties of the position are performed in a safe efficient manner. Performs other related duties as assigned or as the situation requires. Minimum Requirements Knowledge, Skills & Abilities Knowledge of: Basic math operations such as addition, subtraction, multiplication and division. Knowledge of and skill in: Organization and supervision of one or more of these areas: youth and adult sports, youth programs, aquatics, arts programs, cultural classes, community organizing and capacity building, senior programs and adaptive programs for the disabled. Knowledge of and understanding of: Budget preparation practices and procedures Skill in: Dealing tactfully, courteously and effectively with civic leaders, public officials, program participants and the general public. Evaluating the measurable results of programs and services. Exerting leadership to develop program contacts and resources. Making independent judgments and decisions based on standard policy or procedures particularly in problem situations. Organizing and prioritizing work. Planning, supervising and evaluating the work of others as related to recreation and community service programs and facility management. Recruiting, selecting and motivating volunteer and other staff involved with the various programs. Ability to: Provide exceptional customer service to those using the Community Services & Parks Department services. Communicate clearly and concisely in English, both orally and in writing. Effectively address and resolve interpersonal conflicts. Effectively train and supervise subordinates, including hourly employees Communicate effectively with individuals and groups. Foster a teamwork environment. Manage property and oversee general operations and maintenance at City facilities, including the Civic Auditorium, recreation centers and other buildings. Model and practice the highest standards of ethical conduct. Provide clear instructions. Read, write and comprehend directions in English. Other Characteristics Willingness to: Assume responsibility for maintaining a safe working environment. Work the necessary hours and times to accomplish goals, objectives and required tasks. Experience Two years of recent paid experience in recreation leadership, human services or a related field. Education Bachelors Degree in Leisure Studies, Recreation Administration, Public Administration, Business Administration or a related field. License(s)/Certification(s) Valid Class C California driver's license. Exceptional Customer Service Policy The City of Glendale places a high importance on quality customer service and prides itself for the high level of services it provides by every employee of the organization. As employees of the City of Glendale, we are committed to providing our diverse community and each other with courteous, considerate, and personal attention. Please click on the link to read the Exceptional Customer Service Policy . Note : An equivalent combination of experience, education and/or training may substitute for the listed minimum requirements. Selection Process EVALUATION OF APPLICATION: All applications, resumes and submitted reference materials will be reviewed and evaluated and only the best-qualified candidates based on applicable experience will be invited to the selection process. ORAL INTERVIEW: (Weight of 100%) To evaluate the applicant's experience, education, and general background for the position. Candidates must pass each exam component with a minimum score of 70.00% in order to be placed on the eligible list. TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. Any evaluation will be based on the candidate's education and experience as related to the position. Any examination will be to evaluate the candidate's education, experience, knowledge and skills for the position. The City of Glendale reserves the right to modify the above stated examination components and/or weights. Should this be necessary, the candidates will be notified of the specific examination components and weights prior to the administration of any examination. The selected candidate will be subjected to a background check including Livescan fingerprinting. The City of Glendale conforms with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities. The Human Resources Department asks that it be advised of special needs at least five days prior to the first test part so that a reasonable accommodation may be made. The provisions of this bulletin do not constitute an express or implied contract. In compliance with the Immigration Reform and Control Act of 1986, the City of Glendale requires that all new employees provide documentation to establish both work authorization and identity. The City of Glendale offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, and long-term disability insurance. The above listed benefits apply to full-time, salaried positions only. Closing Date/Time: 12/5/2023 11:59 PM Pacific