SAFETY REPRESENTATIVE, ELEVATOR - DIR - UNDERFILL - Requisition ID: 18759 Recruitment Type: Open Competitive Posting Close Date: N/A Geographical Location: Las Vegas, Boulder City, Indian Springs, Jean, Henderson Department:DEPARTMENT OF BUSINESS AND INDUSTRY Division: B&I - INDUSTRIAL RELATIONS DIV Business Unit: HR-ENFORCEMENT-INDUSTRIAL SFTY Work Type:PERMANENT *Pay Grade: GRADE 34 Salary Range: $49,652.64 - $73,602.00 Full-Time/Part-Time: Full Time Recruiter: ADRIAN L FOSTER Phone: 702 486-2911 Email: adrian@admin.nv.gov Position Description Safety Specialists promote recognized safety practices among businesses covered by federal and State safety and health laws and regulations. Incumbents identify or train others to identify safety and health hazards and violations, and recommend reasonable and feasible means of abatement; research specific technology and industry applications using technical references and applicable codes and standards; prepare written reports and/or training materials; make public presentations to promote knowledge of safety issues among the public and industry groups; maintain current knowledge of new technologies, standards, codes, rules and regulations. This recruitment is for an Elevator Safety Representative, Underfill for an Elevator Safety Specialist within the Mechanical Compliance Section under the Department of Business & Industry, Division of Industrial Relations in Las Vegas, Nevada. This position will report to the Elevator Safety Supervisor and under close supervision will receive training in/perform safety inspections of elevators, escalators, dumbwaiters, moving walks, personnel hoists, and related equipment to prepare written reports using technical references and applicable codes and standards. This position will train to investigate all accidents and complaints concerning elevators and related equipment which include interviewing complainants/witnesses, inspecting equipment, and determining cause and appropriate method of correction, and will provide technical assistance in response to inquiries from designers, constructors, architects, owners, users, service and repair organizations. Incumbents may be required to work shifts other than 7:00am to 4:00pm, to include nights/weekends and holidays and will be required to use the State vehicle to conduct State business. Persons interested in this position should have the ability to work in a fast-paced environment, have exceptional organizational and analytical skills, and possess the ability to provide quality and professional customer service. The ideal candidate will have knowledge and experience in the construction, installation, repair, and/or adjustment of elevators, escalators, moving walks, lifts, hoists, amusement rides, and other electrical/mechanical equipment. To see full Class Specifications visit: https://hr.nv.gov/uploadedFiles/hrnvgov/Content/Resources/ClassSpecs/11/11.564%20apec_ada.pdf Minimum Qualifications Bachelor's degree from an accredited college or university in engineering, occupational safety and health, construction management,or closely related field and one yearof experience in the construction, installation, repair and adjustment of elevators, escalators, moving walks, lifts, hoists, amusement rides, cranes/lifting equipment, conveyor systems, hydraulic systems, pneumatic systems, or similar equipment; OR Associate's degree from an accredited college, university, or trade school in engineering, occupational safety and health, construction management, or closely related field and two years of experience as described above; OR graduation from high school or equivalent education and three years of experience as described above; OR one year of experience as a Safety Associate, Elevator - DIR in Nevada State service; OR an equivalent combination of education and experience as described above. The Examination Application Evaluation Exam The exam will consist of an application and resume evaluation. It is essential that applications/resumes include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. Informational Notes For the Safety Representative, incumbents must obtain and maintain a State of Nevada Elevator Inspector’s Certificate of Competency within twelve months of appointment and as a condition of continuing employment. For the Safety Representative, incumbents must obtain and maintain a Qualified Elevator Inspector’s (QEI) Certificate within thirty-six months of appointment and as a condition of continuing employment Special Requirements A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. A valid Nevada driver's license or evidence of equivalent mobility is required at the time of appointment and as a condition of continuing employment. Positions may be required to work evenings, weekends, and/or holidays. Positions may require statewide travel. For the Safety Supervisor, Elevator - DIR and Safety Specialist, Elevator - DIR, a Qualified Elevator Inspector’s (QEI) Certificate is required at the time of application and as a condition of continuing employment. This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible. *The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Nearest Major Market: Las Vegas
Apr 22, 2023
Full Time
SAFETY REPRESENTATIVE, ELEVATOR - DIR - UNDERFILL - Requisition ID: 18759 Recruitment Type: Open Competitive Posting Close Date: N/A Geographical Location: Las Vegas, Boulder City, Indian Springs, Jean, Henderson Department:DEPARTMENT OF BUSINESS AND INDUSTRY Division: B&I - INDUSTRIAL RELATIONS DIV Business Unit: HR-ENFORCEMENT-INDUSTRIAL SFTY Work Type:PERMANENT *Pay Grade: GRADE 34 Salary Range: $49,652.64 - $73,602.00 Full-Time/Part-Time: Full Time Recruiter: ADRIAN L FOSTER Phone: 702 486-2911 Email: adrian@admin.nv.gov Position Description Safety Specialists promote recognized safety practices among businesses covered by federal and State safety and health laws and regulations. Incumbents identify or train others to identify safety and health hazards and violations, and recommend reasonable and feasible means of abatement; research specific technology and industry applications using technical references and applicable codes and standards; prepare written reports and/or training materials; make public presentations to promote knowledge of safety issues among the public and industry groups; maintain current knowledge of new technologies, standards, codes, rules and regulations. This recruitment is for an Elevator Safety Representative, Underfill for an Elevator Safety Specialist within the Mechanical Compliance Section under the Department of Business & Industry, Division of Industrial Relations in Las Vegas, Nevada. This position will report to the Elevator Safety Supervisor and under close supervision will receive training in/perform safety inspections of elevators, escalators, dumbwaiters, moving walks, personnel hoists, and related equipment to prepare written reports using technical references and applicable codes and standards. This position will train to investigate all accidents and complaints concerning elevators and related equipment which include interviewing complainants/witnesses, inspecting equipment, and determining cause and appropriate method of correction, and will provide technical assistance in response to inquiries from designers, constructors, architects, owners, users, service and repair organizations. Incumbents may be required to work shifts other than 7:00am to 4:00pm, to include nights/weekends and holidays and will be required to use the State vehicle to conduct State business. Persons interested in this position should have the ability to work in a fast-paced environment, have exceptional organizational and analytical skills, and possess the ability to provide quality and professional customer service. The ideal candidate will have knowledge and experience in the construction, installation, repair, and/or adjustment of elevators, escalators, moving walks, lifts, hoists, amusement rides, and other electrical/mechanical equipment. To see full Class Specifications visit: https://hr.nv.gov/uploadedFiles/hrnvgov/Content/Resources/ClassSpecs/11/11.564%20apec_ada.pdf Minimum Qualifications Bachelor's degree from an accredited college or university in engineering, occupational safety and health, construction management,or closely related field and one yearof experience in the construction, installation, repair and adjustment of elevators, escalators, moving walks, lifts, hoists, amusement rides, cranes/lifting equipment, conveyor systems, hydraulic systems, pneumatic systems, or similar equipment; OR Associate's degree from an accredited college, university, or trade school in engineering, occupational safety and health, construction management, or closely related field and two years of experience as described above; OR graduation from high school or equivalent education and three years of experience as described above; OR one year of experience as a Safety Associate, Elevator - DIR in Nevada State service; OR an equivalent combination of education and experience as described above. The Examination Application Evaluation Exam The exam will consist of an application and resume evaluation. It is essential that applications/resumes include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. Informational Notes For the Safety Representative, incumbents must obtain and maintain a State of Nevada Elevator Inspector’s Certificate of Competency within twelve months of appointment and as a condition of continuing employment. For the Safety Representative, incumbents must obtain and maintain a Qualified Elevator Inspector’s (QEI) Certificate within thirty-six months of appointment and as a condition of continuing employment Special Requirements A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. A valid Nevada driver's license or evidence of equivalent mobility is required at the time of appointment and as a condition of continuing employment. Positions may be required to work evenings, weekends, and/or holidays. Positions may require statewide travel. For the Safety Supervisor, Elevator - DIR and Safety Specialist, Elevator - DIR, a Qualified Elevator Inspector’s (QEI) Certificate is required at the time of application and as a condition of continuing employment. This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible. *The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Nearest Major Market: Las Vegas
SAFETY REPRESENTATIVE, BOILER - DIR - UNDERFILL - Requisition ID: 15833 Recruitment Type: Open Competitive Posting Close Date: N/A Geographical Location: Reno, Sparks Department:DEPARTMENT OF BUSINESS AND INDUSTRY Division: B&I - INDUSTRIAL RELATIONS DIV Business Unit: HR-ENFORCEMENT-INDUSTRIAL SFTY Work Type:PERMANENT *Pay Grade: GRADE 34 Salary Range: $49,652.64 - $73,602.00 Full-Time/Part-Time: Full Time Recruiter: ADRIAN L FOSTER Phone: 702 486-2911 Email: adrian@admin.nv.gov Position Description Safety Specialists promote recognized safety practices among businesses covered by federal and State safety and health laws and regulations. Incumbents identify or train others to identify safety and health hazards and violations, and recommend reasonable and feasible means of abatement; research specific technology and industry applications using technical references and applicable codes and standards; prepare written reports and/or training materials; make public presentations to promote knowledge of safety issues among the public and industry groups; maintain current knowledge of new technologies, standards, codes, rules and regulations. This recruitment is for a Boiler Safety Representative, underfill for the Specialist, with the Department of Business & Industry, Division of Industrial Relations, Mechanical Compliance Section (MCS) in Las Vegas, Nevada. Under training and supervision, this position promotes recognized safety practices among businesses throughout Nevada covered by State and federal safety and health laws, and regulations. Incumbents will perform safety inspections of boilers, pressure vessels, and related equipment and prepare written reports using technical references and applicable codes and standards. This position will investigate all accidents and complaints concerning boilers and related equipment, including interviewing complainants/witnesses, inspecting equipment, determining cause and appropriate method of correction, and providing technical assistance in response to inquiries from designers, constructors, architects, owners, users, and service and repair organizations. Incumbents may be required to work shifts other than 7:00am to 4:00pm, to include nights/weekends and Holidays. The incumbent will be required to use a State vehicle to conduct State business. Persons interested in this position should have the ability to work in a fast-paced environment, have exceptional organizational and analytical skills, and possess the ability to provide quality and professional customer service. To view full class specifications, visit: http://hr.nv.gov/uploadedFiles/hrnvgov/Content/Resources/ClassSpecs/11/11-529spc.pdf Minimum Qualifications Bachelor's degree from an accredited college or university in engineering, occupational safety and health, construction management,or closely related field and one year of experience in the design, construction, repair or operation of high-pressure boilers and pressure vessels and/or heating/ventilation/air conditioning/refrigeration (HVAC) equipment; OR Associate's degree from an accredited college, university, or trade school in engineering, occupational safety and health, construction management, or closely related field and two years of experience as described above; OR graduation from high school or equivalent education and three years of experience as described above; OR one year of experience as a Safety Associate, Boiler - DIR in Nevada State service to include Commission as a National Board of Boiler and Pressure Vessel Inspector; OR one year of experience as a Heat Plant Specialist II or HVACR Specialist I in Nevada State service; OR an equivalent combination of education and experience as described above. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. Informational Notes For the Safety Representative, Boiler - DIR, incumbents must obtain and maintain a State of Nevada Boiler Inspector’s Certificate of Competency within twelve months of appointment and as a condition of continuing employment. For the Safety Representative, Boiler - DIR, incumbents must obtain and maintain a Commission as a National Board of Boiler and Pressure Vessel Inspector within thirty-six months of appointment and as a condition of continuing employment. Special Requirements A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. A valid driver’s license or evidence of equivalent mobility is required at time of application and as a condition of continuing employment. Incumbents may be required to travel to out-of-state locations to attend the National Board of Boiler and Pressure Vessel Inspectors conferences, seminars, trainings and meetings. Positions may be required to work evenings, weekends, and/or holidays. Positions may require statewide travel. This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible. *The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Nearest Major Market: Reno Nearest Secondary Market: Tahoe
Jan 16, 2023
Full Time
SAFETY REPRESENTATIVE, BOILER - DIR - UNDERFILL - Requisition ID: 15833 Recruitment Type: Open Competitive Posting Close Date: N/A Geographical Location: Reno, Sparks Department:DEPARTMENT OF BUSINESS AND INDUSTRY Division: B&I - INDUSTRIAL RELATIONS DIV Business Unit: HR-ENFORCEMENT-INDUSTRIAL SFTY Work Type:PERMANENT *Pay Grade: GRADE 34 Salary Range: $49,652.64 - $73,602.00 Full-Time/Part-Time: Full Time Recruiter: ADRIAN L FOSTER Phone: 702 486-2911 Email: adrian@admin.nv.gov Position Description Safety Specialists promote recognized safety practices among businesses covered by federal and State safety and health laws and regulations. Incumbents identify or train others to identify safety and health hazards and violations, and recommend reasonable and feasible means of abatement; research specific technology and industry applications using technical references and applicable codes and standards; prepare written reports and/or training materials; make public presentations to promote knowledge of safety issues among the public and industry groups; maintain current knowledge of new technologies, standards, codes, rules and regulations. This recruitment is for a Boiler Safety Representative, underfill for the Specialist, with the Department of Business & Industry, Division of Industrial Relations, Mechanical Compliance Section (MCS) in Las Vegas, Nevada. Under training and supervision, this position promotes recognized safety practices among businesses throughout Nevada covered by State and federal safety and health laws, and regulations. Incumbents will perform safety inspections of boilers, pressure vessels, and related equipment and prepare written reports using technical references and applicable codes and standards. This position will investigate all accidents and complaints concerning boilers and related equipment, including interviewing complainants/witnesses, inspecting equipment, determining cause and appropriate method of correction, and providing technical assistance in response to inquiries from designers, constructors, architects, owners, users, and service and repair organizations. Incumbents may be required to work shifts other than 7:00am to 4:00pm, to include nights/weekends and Holidays. The incumbent will be required to use a State vehicle to conduct State business. Persons interested in this position should have the ability to work in a fast-paced environment, have exceptional organizational and analytical skills, and possess the ability to provide quality and professional customer service. To view full class specifications, visit: http://hr.nv.gov/uploadedFiles/hrnvgov/Content/Resources/ClassSpecs/11/11-529spc.pdf Minimum Qualifications Bachelor's degree from an accredited college or university in engineering, occupational safety and health, construction management,or closely related field and one year of experience in the design, construction, repair or operation of high-pressure boilers and pressure vessels and/or heating/ventilation/air conditioning/refrigeration (HVAC) equipment; OR Associate's degree from an accredited college, university, or trade school in engineering, occupational safety and health, construction management, or closely related field and two years of experience as described above; OR graduation from high school or equivalent education and three years of experience as described above; OR one year of experience as a Safety Associate, Boiler - DIR in Nevada State service to include Commission as a National Board of Boiler and Pressure Vessel Inspector; OR one year of experience as a Heat Plant Specialist II or HVACR Specialist I in Nevada State service; OR an equivalent combination of education and experience as described above. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. Informational Notes For the Safety Representative, Boiler - DIR, incumbents must obtain and maintain a State of Nevada Boiler Inspector’s Certificate of Competency within twelve months of appointment and as a condition of continuing employment. For the Safety Representative, Boiler - DIR, incumbents must obtain and maintain a Commission as a National Board of Boiler and Pressure Vessel Inspector within thirty-six months of appointment and as a condition of continuing employment. Special Requirements A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. A valid driver’s license or evidence of equivalent mobility is required at time of application and as a condition of continuing employment. Incumbents may be required to travel to out-of-state locations to attend the National Board of Boiler and Pressure Vessel Inspectors conferences, seminars, trainings and meetings. Positions may be required to work evenings, weekends, and/or holidays. Positions may require statewide travel. This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible. *The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Nearest Major Market: Reno Nearest Secondary Market: Tahoe
Department: DEPARTMENT OF BUSINESS AND INDUSTRY Division: B&I - INDUSTRIAL RELATIONS DIV Business Unit: HR-ENFORCEMENT-INDUSTRIAL SFTY Work Type: PERMANENT *Pay Grade: GRADE 34 Salary Range: $49,151.52 - $72,871.20 Fulltime/Parttime: Full Time Recruiter: ADRIAN L FOSTER Phone: 702 486-2911 Email: adrian@admin.nv.gov Position Description Safety Specialists promote recognized safety practices among businesses covered by federal and State safety and health laws and regulations.Under close supervision, incumbents receive training in performing some or all of the inspection duties described in the series concept. This is the entry-level in the series. Progression to the next level may occur upon meeting minimum qualifications, satisfactory job performance, and with the approval of the appointing authority. This is an underfill for a Safety Specialist, Elevator. This position is with the Department of Business & Industry, Division of Industrial Relations, Mechanical Compliance Section (MCS) in Las Vegas. This position will report to the Elevator Safety Supervisor.Elevator Safety Representatives will under close supervision, receive training in, and perform the following: promote recognized safety practices among businesses throughout Nevada covered by State and federal safety and health laws, and regulations. Incumbents will perform safety inspections of elevators, escalators, dumbwaiters, moving walks, personnel hoists, and related equipment and prepare written reports using technical references and applicable codes and standards. Theposition will Investigate all accidents and complaints concerning elevators and related equipment which include interviewing complainants/witnesses, inspecting equipment, determining cause and appropriate method of correction; Position will provide technical assistance in response to inquiries from designers, constructors, architects, owners, users, service and repair organizations. Incumbents may be required to work shifts other than 7:00 am to 4:00 pm, to include nights/weekends and Holidays. The incumbent will be required to use State vehicles to conduct State business. Persons interested in this position should have the ability to work in a fast-paced environment, have exceptional organizational and analytical skills, and possess the ability to provide quality and professional customer service To see full Class Specifications visit: https://hr.nv.gov/uploadedFiles/hrnvgov/Content/Resources/ClassSpecs/11/11-564spc.pdf Minimum Qualifications Bachelor’s degree from an accredited college or university in engineering or closely related curriculum and one year of experience in the construction, installation, repair, and adjustment of elevators, escalators, moving walks, lifts, hoists, amusement rides, or similar equipment; OR Associate’s degree in one of the mechanical technologies and two years of experience as described above; OR graduation from high school or equivalent education and three years of experience as described above; OR an equivalent combination of education and experience as described above. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. Informational Notes For the Safety Representative, incumbents must obtain and maintain a State of Nevada Elevator Inspector’s Certificate of Competency within twelve months of appointment and as a condition of continuing employment. For the Safety Representative, incumbents must obtain and maintain a Qualified Elevator Inspector’s (QEI) Certificate within thirty-six months of appointment and as a condition of continuing employment. Special Requirements A valid driver’s license or evidence of equivalent mobility is required at the time of appointment and as a condition of continuing employment. Flexible and/or rotating shifts are required. Stand by/or call back may be required. This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible. *The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Nearest Major Market: Las Vegas
Jan 16, 2023
Full Time
Department: DEPARTMENT OF BUSINESS AND INDUSTRY Division: B&I - INDUSTRIAL RELATIONS DIV Business Unit: HR-ENFORCEMENT-INDUSTRIAL SFTY Work Type: PERMANENT *Pay Grade: GRADE 34 Salary Range: $49,151.52 - $72,871.20 Fulltime/Parttime: Full Time Recruiter: ADRIAN L FOSTER Phone: 702 486-2911 Email: adrian@admin.nv.gov Position Description Safety Specialists promote recognized safety practices among businesses covered by federal and State safety and health laws and regulations.Under close supervision, incumbents receive training in performing some or all of the inspection duties described in the series concept. This is the entry-level in the series. Progression to the next level may occur upon meeting minimum qualifications, satisfactory job performance, and with the approval of the appointing authority. This is an underfill for a Safety Specialist, Elevator. This position is with the Department of Business & Industry, Division of Industrial Relations, Mechanical Compliance Section (MCS) in Las Vegas. This position will report to the Elevator Safety Supervisor.Elevator Safety Representatives will under close supervision, receive training in, and perform the following: promote recognized safety practices among businesses throughout Nevada covered by State and federal safety and health laws, and regulations. Incumbents will perform safety inspections of elevators, escalators, dumbwaiters, moving walks, personnel hoists, and related equipment and prepare written reports using technical references and applicable codes and standards. Theposition will Investigate all accidents and complaints concerning elevators and related equipment which include interviewing complainants/witnesses, inspecting equipment, determining cause and appropriate method of correction; Position will provide technical assistance in response to inquiries from designers, constructors, architects, owners, users, service and repair organizations. Incumbents may be required to work shifts other than 7:00 am to 4:00 pm, to include nights/weekends and Holidays. The incumbent will be required to use State vehicles to conduct State business. Persons interested in this position should have the ability to work in a fast-paced environment, have exceptional organizational and analytical skills, and possess the ability to provide quality and professional customer service To see full Class Specifications visit: https://hr.nv.gov/uploadedFiles/hrnvgov/Content/Resources/ClassSpecs/11/11-564spc.pdf Minimum Qualifications Bachelor’s degree from an accredited college or university in engineering or closely related curriculum and one year of experience in the construction, installation, repair, and adjustment of elevators, escalators, moving walks, lifts, hoists, amusement rides, or similar equipment; OR Associate’s degree in one of the mechanical technologies and two years of experience as described above; OR graduation from high school or equivalent education and three years of experience as described above; OR an equivalent combination of education and experience as described above. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. Informational Notes For the Safety Representative, incumbents must obtain and maintain a State of Nevada Elevator Inspector’s Certificate of Competency within twelve months of appointment and as a condition of continuing employment. For the Safety Representative, incumbents must obtain and maintain a Qualified Elevator Inspector’s (QEI) Certificate within thirty-six months of appointment and as a condition of continuing employment. Special Requirements A valid driver’s license or evidence of equivalent mobility is required at the time of appointment and as a condition of continuing employment. Flexible and/or rotating shifts are required. Stand by/or call back may be required. This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible. *The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Nearest Major Market: Las Vegas
SAFETY SPECIALIST, RAILWAY - TRACK - Requisition ID: 19463 Recruitment Type: Open Competitive Posting Close Date: 6/2/2023 Geographical Location: Las Vegas, Boulder City, Indian Springs, Jean, Henderson Department:PUBLIC UTILITIES COMMISSION Division: PUBLIC UTILITIES COMMISSION Business Unit: HR-REGULATORY FUND Work Type:PERMANENT *Pay Grade: GRADE 35 Salary Range: $51,803.28 - $76,921.92 Full-Time/Part-Time: Full Time Recruiter: DARRELL MORLAN Phone: 775 684-0126 Email: Darrell.Morlan@admin.nv.gov Position Description Safety Specialists promote recognized safety practices among businesses covered by State and federal safety and health laws and regulations. This position may be located in Carson City or Las Vegas depending on the applicants and needs of the agency. The incumbent will perform duties related to railroad tracks. Safety Specialists conduct railway inspections and investigations while enforcing state and federal safety regulations. Incumbents conduct investigations of reported incidents to obtain adequate information to formulate a recommendation to the Director of Regulatory Operations and assigned Federal Railroad Administration (FRA) incident investigations team leader; investigate alleged violations of the federal regulations and report any violations observed to the appropriate State inspector or the appropriate FRA specialist; and review and advise on changes in grade crossings. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/11/11_0a-Law_Enforcement_Support_Services// Minimum Qualifications Graduation from high school or equivalent education and four years of professional experience in the assigned railway discipline, which will be identified at the time of recruitment; OR valid certification by the Federal Railroad Administration in an assigned railway discipline, which will be identified at the time of recruitment; OR one year of experience as a Safety Representative, Railway in Nevada State service; OR an equivalent combination of education and experience as described above. The Examination Application Evaluation Exam The exam will consist of an application and resume evaluation. It is essential that applications/resumes include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. Special Requirements Positions allocated to the Safety Specialist, Railway - Track discipline require experience in railroad track construction or maintenance. This specialty area will be identified at the time of recruitment. Valid driver's license is required at the time of appointment and as a condition of continuing employment. Pursuant to NRS 284.4066, some positions in this class have been identified as affecting public safety. Persons offered employment in those positions must submit to a pre-employment screening for controlled substances. This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible. *The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Nearest Major Market: Las Vegas Closing Date/Time: 6/2/2023
May 13, 2023
Full Time
SAFETY SPECIALIST, RAILWAY - TRACK - Requisition ID: 19463 Recruitment Type: Open Competitive Posting Close Date: 6/2/2023 Geographical Location: Las Vegas, Boulder City, Indian Springs, Jean, Henderson Department:PUBLIC UTILITIES COMMISSION Division: PUBLIC UTILITIES COMMISSION Business Unit: HR-REGULATORY FUND Work Type:PERMANENT *Pay Grade: GRADE 35 Salary Range: $51,803.28 - $76,921.92 Full-Time/Part-Time: Full Time Recruiter: DARRELL MORLAN Phone: 775 684-0126 Email: Darrell.Morlan@admin.nv.gov Position Description Safety Specialists promote recognized safety practices among businesses covered by State and federal safety and health laws and regulations. This position may be located in Carson City or Las Vegas depending on the applicants and needs of the agency. The incumbent will perform duties related to railroad tracks. Safety Specialists conduct railway inspections and investigations while enforcing state and federal safety regulations. Incumbents conduct investigations of reported incidents to obtain adequate information to formulate a recommendation to the Director of Regulatory Operations and assigned Federal Railroad Administration (FRA) incident investigations team leader; investigate alleged violations of the federal regulations and report any violations observed to the appropriate State inspector or the appropriate FRA specialist; and review and advise on changes in grade crossings. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/11/11_0a-Law_Enforcement_Support_Services// Minimum Qualifications Graduation from high school or equivalent education and four years of professional experience in the assigned railway discipline, which will be identified at the time of recruitment; OR valid certification by the Federal Railroad Administration in an assigned railway discipline, which will be identified at the time of recruitment; OR one year of experience as a Safety Representative, Railway in Nevada State service; OR an equivalent combination of education and experience as described above. The Examination Application Evaluation Exam The exam will consist of an application and resume evaluation. It is essential that applications/resumes include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. Special Requirements Positions allocated to the Safety Specialist, Railway - Track discipline require experience in railroad track construction or maintenance. This specialty area will be identified at the time of recruitment. Valid driver's license is required at the time of appointment and as a condition of continuing employment. Pursuant to NRS 284.4066, some positions in this class have been identified as affecting public safety. Persons offered employment in those positions must submit to a pre-employment screening for controlled substances. This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible. *The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Nearest Major Market: Las Vegas Closing Date/Time: 6/2/2023
State of Nevada
Carson City, Nevada, United States
SAFETY SPECIALIST, RAILWAY - TRACK - Requisition ID: 19413 Recruitment Type: Open Competitive Posting Close Date: 6/2/2023 Geographical Location: Carson, Minden, Gardnerville, Genoa Department:PUBLIC UTILITIES COMMISSION Division: PUBLIC UTILITIES COMMISSION Business Unit: HR-REGULATORY FUND Work Type:PERMANENT *Pay Grade: GRADE 35 Salary Range: $51,803.28 - $76,921.92 Full-Time/Part-Time: Full Time Recruiter: DARRELL MORLAN Phone: 775 684-0126 Email: Darrell.Morlan@admin.nv.gov Position Description Safety Specialists promote recognized safety practices among businesses covered by State and federal safety and health laws and regulations. This position may be located in Carson City or Las Vegas depending on the applicants and needs of the agency. The incumbent will perform duties related to railroad tracks. Safety Specialists conduct railway inspections and investigations while enforcing state and federal safety regulations. Incumbents conduct investigations of reported incidents to obtain adequate information to formulate a recommendation to the Director of Regulatory Operations and assigned Federal Railroad Administration (FRA) incident investigations team leader; investigate alleged violations of the federal regulations and report any violations observed to the appropriate State inspector or the appropriate FRA specialist; and review and advise on changes in grade crossings. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/11/11_0a-Law_Enforcement_Support_Services// Minimum Qualifications Graduation from high school or equivalent education and four years of professional experience in the assigned railway discipline, which will be identified at the time of recruitment; OR valid certification by the Federal Railroad Administration in an assigned railway discipline, which will be identified at the time of recruitment; OR one year of experience as a Safety Representative, Railway in Nevada State service; OR an equivalent combination of education and experience as described above. The Examination Application Evaluation Exam The exam will consist of an application and resume evaluation. It is essential that applications/resumes include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. Special Requirements Positions allocated to the Safety Specialist, Railway - Track discipline require experience in railroad track construction or maintenance. This specialty area will be identified at the time of recruitment. Valid driver's license is required at the time of appointment and as a condition of continuing employment. Pursuant to NRS 284.4066, some positions in this class have been identified as affecting public safety. Persons offered employment in those positions must submit to a pre-employment screening for controlled substances. This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible. *The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Nearest Major Market: Carson City Nearest Secondary Market: Reno Closing Date/Time: 6/2/2023
May 13, 2023
Full Time
SAFETY SPECIALIST, RAILWAY - TRACK - Requisition ID: 19413 Recruitment Type: Open Competitive Posting Close Date: 6/2/2023 Geographical Location: Carson, Minden, Gardnerville, Genoa Department:PUBLIC UTILITIES COMMISSION Division: PUBLIC UTILITIES COMMISSION Business Unit: HR-REGULATORY FUND Work Type:PERMANENT *Pay Grade: GRADE 35 Salary Range: $51,803.28 - $76,921.92 Full-Time/Part-Time: Full Time Recruiter: DARRELL MORLAN Phone: 775 684-0126 Email: Darrell.Morlan@admin.nv.gov Position Description Safety Specialists promote recognized safety practices among businesses covered by State and federal safety and health laws and regulations. This position may be located in Carson City or Las Vegas depending on the applicants and needs of the agency. The incumbent will perform duties related to railroad tracks. Safety Specialists conduct railway inspections and investigations while enforcing state and federal safety regulations. Incumbents conduct investigations of reported incidents to obtain adequate information to formulate a recommendation to the Director of Regulatory Operations and assigned Federal Railroad Administration (FRA) incident investigations team leader; investigate alleged violations of the federal regulations and report any violations observed to the appropriate State inspector or the appropriate FRA specialist; and review and advise on changes in grade crossings. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/11/11_0a-Law_Enforcement_Support_Services// Minimum Qualifications Graduation from high school or equivalent education and four years of professional experience in the assigned railway discipline, which will be identified at the time of recruitment; OR valid certification by the Federal Railroad Administration in an assigned railway discipline, which will be identified at the time of recruitment; OR one year of experience as a Safety Representative, Railway in Nevada State service; OR an equivalent combination of education and experience as described above. The Examination Application Evaluation Exam The exam will consist of an application and resume evaluation. It is essential that applications/resumes include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. Special Requirements Positions allocated to the Safety Specialist, Railway - Track discipline require experience in railroad track construction or maintenance. This specialty area will be identified at the time of recruitment. Valid driver's license is required at the time of appointment and as a condition of continuing employment. Pursuant to NRS 284.4066, some positions in this class have been identified as affecting public safety. Persons offered employment in those positions must submit to a pre-employment screening for controlled substances. This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible. *The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Nearest Major Market: Carson City Nearest Secondary Market: Reno Closing Date/Time: 6/2/2023
SAFETY ASSOCIATE, ELEVATOR-DIR - UNDERFILL - Requisition ID: 18760 Recruitment Type: Open Competitive Posting Close Date: N/A Geographical Location: Las Vegas, Boulder City, Indian Springs, Jean, Henderson Department:DEPARTMENT OF BUSINESS AND INDUSTRY Division: B&I - INDUSTRIAL RELATIONS DIV Business Unit: HR-ENFORCEMENT-INDUSTRIAL SFTY Work Type:PERMANENT *Pay Grade: GRADE 32 Salary Range: $45,601.92 - $67,296.24 Full-Time/Part-Time: Full Time Recruiter: ADRIAN L FOSTER Phone: 702 486-2911 Email: adrian@admin.nv.gov Position Description Safety Specialists promote recognized safety practices among businesses covered by federal and State safety and health laws and regulations. Incumbents identify or train others to identify safety and health hazards and violations, and recommend reasonable and feasible means of abatement; research specific technology and industry applications using technical references and applicable codes and standards; prepare written reports and/or training materials; make public presentations to promote knowledge of safety issues among the public and industry groups; maintain current knowledge of new technologies, standards, codes, rules and regulations. This recruitment is for an Elevator Safety Associate, Underfill for an Elevator Safety Representative and Specialist within the Mechanical Compliance Section under the Department of Business & Industry, Division of Industrial Relations in Las Vegas, Nevada. This position will report to the Elevator Safety Supervisor and under close supervision will receive training in/perform safety inspections of elevators, escalators, dumbwaiters, moving walks, personnel hoists, and related equipment to prepare written reports using technical references and applicable codes and standards. This position will train to investigate all accidents and complaints concerning elevators and related equipment which include interviewing complainants/witnesses, inspecting equipment, and determining cause and appropriate method of correction. Incumbents may be required to work shifts other than 7:00am to 4:00pm, to include nights/weekends and holidays and will be required to use the State vehicle to conduct State business. Persons interested in this position should have the ability to work in a fast-paced environment, have exceptional organizational and analytical skills, and possess the ability to provide quality and professional customer service. This is the trainee level in the series and progression to the next level in the series may occur upon meeting minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. The ideal candidate will have experience in one or more of the following: building trades, industrial operations, mechanical trades, code enforcement, engineering, drafting. To see full Class Specifications visit: https://hr.nv.gov/uploadedFiles/hrnvgov/Content/Resources/ClassSpecs/11/11.564%20apec_ada.pdf Minimum Qualifications Bachelor's degree from an accredited college or university in engineering, occupational safety and health, law enforcement, fire science, construction management,or closely related field; OR Associate's degree from an accredited college, university, or trade school in engineering, occupational safety and health, law enforcement, fire science, construction management, or closely related field and one year of experience in the building trades, industrial operations, and/or mechanical trades; OR graduation from high school or equivalent education and two years of experience as described above; OR one year of experience as an Architectural/Engineering Drafter II, Compliance Investigator I, Electrician I, Engineering Drafter III, Engineering Technician III or Maintenance Repair Worker III in Nevada State service; OR an equivalent combination of education and experience as described above. The Examination Application Evaluation Exam The exam will consist of an application and resume evaluation. It is essential that applications/resumes include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. Special Requirements A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. A valid driver's license or evidence of equivalent mobility is required at the time of appointment and as a condition of continued employment. Positions may be required to work evenings, weekends, and/or holidays. Positions may require statewide travel. This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible. *The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Nearest Major Market: Las Vegas
Apr 22, 2023
Full Time
SAFETY ASSOCIATE, ELEVATOR-DIR - UNDERFILL - Requisition ID: 18760 Recruitment Type: Open Competitive Posting Close Date: N/A Geographical Location: Las Vegas, Boulder City, Indian Springs, Jean, Henderson Department:DEPARTMENT OF BUSINESS AND INDUSTRY Division: B&I - INDUSTRIAL RELATIONS DIV Business Unit: HR-ENFORCEMENT-INDUSTRIAL SFTY Work Type:PERMANENT *Pay Grade: GRADE 32 Salary Range: $45,601.92 - $67,296.24 Full-Time/Part-Time: Full Time Recruiter: ADRIAN L FOSTER Phone: 702 486-2911 Email: adrian@admin.nv.gov Position Description Safety Specialists promote recognized safety practices among businesses covered by federal and State safety and health laws and regulations. Incumbents identify or train others to identify safety and health hazards and violations, and recommend reasonable and feasible means of abatement; research specific technology and industry applications using technical references and applicable codes and standards; prepare written reports and/or training materials; make public presentations to promote knowledge of safety issues among the public and industry groups; maintain current knowledge of new technologies, standards, codes, rules and regulations. This recruitment is for an Elevator Safety Associate, Underfill for an Elevator Safety Representative and Specialist within the Mechanical Compliance Section under the Department of Business & Industry, Division of Industrial Relations in Las Vegas, Nevada. This position will report to the Elevator Safety Supervisor and under close supervision will receive training in/perform safety inspections of elevators, escalators, dumbwaiters, moving walks, personnel hoists, and related equipment to prepare written reports using technical references and applicable codes and standards. This position will train to investigate all accidents and complaints concerning elevators and related equipment which include interviewing complainants/witnesses, inspecting equipment, and determining cause and appropriate method of correction. Incumbents may be required to work shifts other than 7:00am to 4:00pm, to include nights/weekends and holidays and will be required to use the State vehicle to conduct State business. Persons interested in this position should have the ability to work in a fast-paced environment, have exceptional organizational and analytical skills, and possess the ability to provide quality and professional customer service. This is the trainee level in the series and progression to the next level in the series may occur upon meeting minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. The ideal candidate will have experience in one or more of the following: building trades, industrial operations, mechanical trades, code enforcement, engineering, drafting. To see full Class Specifications visit: https://hr.nv.gov/uploadedFiles/hrnvgov/Content/Resources/ClassSpecs/11/11.564%20apec_ada.pdf Minimum Qualifications Bachelor's degree from an accredited college or university in engineering, occupational safety and health, law enforcement, fire science, construction management,or closely related field; OR Associate's degree from an accredited college, university, or trade school in engineering, occupational safety and health, law enforcement, fire science, construction management, or closely related field and one year of experience in the building trades, industrial operations, and/or mechanical trades; OR graduation from high school or equivalent education and two years of experience as described above; OR one year of experience as an Architectural/Engineering Drafter II, Compliance Investigator I, Electrician I, Engineering Drafter III, Engineering Technician III or Maintenance Repair Worker III in Nevada State service; OR an equivalent combination of education and experience as described above. The Examination Application Evaluation Exam The exam will consist of an application and resume evaluation. It is essential that applications/resumes include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. Special Requirements A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. A valid driver's license or evidence of equivalent mobility is required at the time of appointment and as a condition of continued employment. Positions may be required to work evenings, weekends, and/or holidays. Positions may require statewide travel. This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible. *The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Nearest Major Market: Las Vegas
SAFETY SPECIALIST, ELEVATOR - DIR - Requisition ID: 18758 Recruitment Type: Open Competitive Posting Close Date: N/A Geographical Location: Las Vegas, Boulder City, Indian Springs, Jean, Henderson Department:DEPARTMENT OF BUSINESS AND INDUSTRY Division: B&I - INDUSTRIAL RELATIONS DIV Business Unit: HR-ENFORCEMENT-INDUSTRIAL SFTY Work Type:PERMANENT *Pay Grade: GRADE 37 Salary Range: $56,522.16 - $84,229.92 Full-Time/Part-Time: Full Time Recruiter: ADRIAN L FOSTER Phone: 702 486-2911 Email: adrian@admin.nv.gov Position Description Safety Specialists promote recognized safety practices among businesses covered by federal and State safety and health laws and regulations. Incumbents identify or train others to identify safety and health hazards and violations, and recommend reasonable and feasible means of abatement; research specific technology and industry applications using technical references and applicable codes and standards; prepare written reports and/or training materials; make public presentations to promote knowledge of safety issues among the public and industry groups; and maintain current knowledge of new technologies, standards, codes, rules and regulations.Incumbents possess a degree of knowledge and proficiency sufficient to perform work independently with little or no additional training. The recruitment is for an Elevator Safety Specialist within the Mechanical Compliance Section under the Department of Business and Industry, Division of Industrial Relations located in Las Vegas, Nevada. Elevator Safety Specialists perform safety inspections of elevator equipment, as well as conduct inspections of elevators, escalators, dumbwaiters, moving walks, personnel hoists, and any related equipment. This position may require the use of a personal vehicle to conduct State business and working shifts other than 7:00am to 4:00pm, including weekends.Incumbents must obtain a State of Nevada Elevator Inspector's Certificate of Competency within twelve months of appointment. A Qualified Elevator Inspector’s (QEI) Certificate is required at the time of application and as a condition of continuing employment. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0// Minimum Qualifications Bachelor's degree from an accredited college or university in engineering, occupational safety and health, construction management,or closely related field and two years of experience in the construction, installation, repair and adjustment of elevators, escalators, moving walks, lifts, hoists, amusement rides, cranes/lifting equipment, conveyor systems, hydraulic systems, pneumatic systems, or similar equipment; OR Associate's degree from an accredited college, university, or trade school in engineering, occupational safety and health, construction management, or closely related field and three years of experience as described above; OR graduation from high school or equivalent education and four years of experience as described above; OR one year of experience as a Safety Representative, Elevator - DIR in Nevada State service to include a Qualified Elevator Inspector (QEI) certification; OR an equivalent combination of education and experience as described above. The Examination Application Evaluation Exam The exam will consist of an application and resume evaluation. It is essential that applications/resumes include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. Informational Notes For the Safety Supervisor, Elevator - DIR and Safety Specialist, Elevator - DIR, incumbents must obtain and maintain a State of Nevada Elevator Inspector’s Certificate of Competency within twelve months of appointment and as a condition of continuing employment. Special Requirements A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. A valid driver’s license or evidence of equivalent mobility is required at time of application and as a condition of continuing employment. Positions may be required to work evenings, weekends, and/or holidays. Positions may require statewide travel. For the Safety Supervisor, Elevator - DIR and Safety Specialist, Elevator - DIR, a Qualified Elevator Inspector’s (QEI) Certificate is required at the time of application and as a condition of continuing employment. This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible. *The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Nearest Major Market: Las Vegas
Apr 22, 2023
Full Time
SAFETY SPECIALIST, ELEVATOR - DIR - Requisition ID: 18758 Recruitment Type: Open Competitive Posting Close Date: N/A Geographical Location: Las Vegas, Boulder City, Indian Springs, Jean, Henderson Department:DEPARTMENT OF BUSINESS AND INDUSTRY Division: B&I - INDUSTRIAL RELATIONS DIV Business Unit: HR-ENFORCEMENT-INDUSTRIAL SFTY Work Type:PERMANENT *Pay Grade: GRADE 37 Salary Range: $56,522.16 - $84,229.92 Full-Time/Part-Time: Full Time Recruiter: ADRIAN L FOSTER Phone: 702 486-2911 Email: adrian@admin.nv.gov Position Description Safety Specialists promote recognized safety practices among businesses covered by federal and State safety and health laws and regulations. Incumbents identify or train others to identify safety and health hazards and violations, and recommend reasonable and feasible means of abatement; research specific technology and industry applications using technical references and applicable codes and standards; prepare written reports and/or training materials; make public presentations to promote knowledge of safety issues among the public and industry groups; and maintain current knowledge of new technologies, standards, codes, rules and regulations.Incumbents possess a degree of knowledge and proficiency sufficient to perform work independently with little or no additional training. The recruitment is for an Elevator Safety Specialist within the Mechanical Compliance Section under the Department of Business and Industry, Division of Industrial Relations located in Las Vegas, Nevada. Elevator Safety Specialists perform safety inspections of elevator equipment, as well as conduct inspections of elevators, escalators, dumbwaiters, moving walks, personnel hoists, and any related equipment. This position may require the use of a personal vehicle to conduct State business and working shifts other than 7:00am to 4:00pm, including weekends.Incumbents must obtain a State of Nevada Elevator Inspector's Certificate of Competency within twelve months of appointment. A Qualified Elevator Inspector’s (QEI) Certificate is required at the time of application and as a condition of continuing employment. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0// Minimum Qualifications Bachelor's degree from an accredited college or university in engineering, occupational safety and health, construction management,or closely related field and two years of experience in the construction, installation, repair and adjustment of elevators, escalators, moving walks, lifts, hoists, amusement rides, cranes/lifting equipment, conveyor systems, hydraulic systems, pneumatic systems, or similar equipment; OR Associate's degree from an accredited college, university, or trade school in engineering, occupational safety and health, construction management, or closely related field and three years of experience as described above; OR graduation from high school or equivalent education and four years of experience as described above; OR one year of experience as a Safety Representative, Elevator - DIR in Nevada State service to include a Qualified Elevator Inspector (QEI) certification; OR an equivalent combination of education and experience as described above. The Examination Application Evaluation Exam The exam will consist of an application and resume evaluation. It is essential that applications/resumes include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. Informational Notes For the Safety Supervisor, Elevator - DIR and Safety Specialist, Elevator - DIR, incumbents must obtain and maintain a State of Nevada Elevator Inspector’s Certificate of Competency within twelve months of appointment and as a condition of continuing employment. Special Requirements A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. A valid driver’s license or evidence of equivalent mobility is required at time of application and as a condition of continuing employment. Positions may be required to work evenings, weekends, and/or holidays. Positions may require statewide travel. For the Safety Supervisor, Elevator - DIR and Safety Specialist, Elevator - DIR, a Qualified Elevator Inspector’s (QEI) Certificate is required at the time of application and as a condition of continuing employment. This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible. *The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Nearest Major Market: Las Vegas
State of Nevada
Carson City, Nevada, United States
SAFETY SPECIALIST, CONSULTATION - Requisition ID: 17359 Recruitment Type: Open Competitive Posting Close Date: N/A Geographical Location: Carson, Minden, Gardnerville, Genoa Department:DEPARTMENT OF ADMINISTRATION Division: ADMIN - RISK MANAGEMENT DIVISION Business Unit: HR-INSURANCE & LOSS PREVENTION Work Type:PERMANENT *Pay Grade: GRADE 35 Salary Range: $51,803.28 - $76,921.92 Full-Time/Part-Time: Full Time Recruiter: ADRIAN L FOSTER Phone: 702 486-2911 Email: adrian@admin.nv.gov Position Description Safety Specialists promote recognized safety practices among businesses covered by State and federal safety and health laws and regulations. This position works within the Department of Administration Risk Management Division and is in Carson City, NV. The incumbent is responsible for promoting the recognized safety practices among state agencies, which is covered by state and federal safety health and safety laws and regulations. The incumbent will be responsible for the management of safety reviews on all state buildings, monitoring outside vendors for loss prevention, loss control, and ergonomic evaluation services. Additional responsibilities include conducting and reviewing accident investigations of workers' compensation injuries, developing the annual safety report, coordinating quarterly safety meetings with all safety coordinators, planning, and coordinating the annual safety conference, developing training modules, and compiling statistical data on accident causation. Incumbents possess a degree of knowledge and proficiency sufficient to perform work independently with little or no additional training. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0// Minimum Qualifications Bachelor's degree from an accredited college or university in occupational safety and health, safety engineering, or related field and two years of experience which included primary responsibility in four of the following areas in construction and/or general industry:hazard identification, hazard evaluation in relation to existing standards, hazard control design, hazard controls verification, safety/health program design, and safety/health program evaluation: OR Bachelor's degree in environmental, biological or physical sciences, public health, or engineering and four years of experience as described above; OR certification as a Certified Safety Professional (CSP), Associate in Risk Management (ARM), or Certified Safety and Health Manager (CSHM); OR graduation from high school or equivalent education and six years of experience as described above; OR one year of experience as a Safety Representative Consultation or Enforcement in Nevada State service; OR an equivalent combination of education or experience. The Examination Application Evaluation Exam The exam will consist of an application and resume evaluation. It is essential that applications/resumes include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. Special Requirements A valid driver's license is required at the time of appointment and as a condition of continuing employment. This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible. *The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Nearest Major Market: Carson City Nearest Secondary Market: Reno
Mar 08, 2023
Full Time
SAFETY SPECIALIST, CONSULTATION - Requisition ID: 17359 Recruitment Type: Open Competitive Posting Close Date: N/A Geographical Location: Carson, Minden, Gardnerville, Genoa Department:DEPARTMENT OF ADMINISTRATION Division: ADMIN - RISK MANAGEMENT DIVISION Business Unit: HR-INSURANCE & LOSS PREVENTION Work Type:PERMANENT *Pay Grade: GRADE 35 Salary Range: $51,803.28 - $76,921.92 Full-Time/Part-Time: Full Time Recruiter: ADRIAN L FOSTER Phone: 702 486-2911 Email: adrian@admin.nv.gov Position Description Safety Specialists promote recognized safety practices among businesses covered by State and federal safety and health laws and regulations. This position works within the Department of Administration Risk Management Division and is in Carson City, NV. The incumbent is responsible for promoting the recognized safety practices among state agencies, which is covered by state and federal safety health and safety laws and regulations. The incumbent will be responsible for the management of safety reviews on all state buildings, monitoring outside vendors for loss prevention, loss control, and ergonomic evaluation services. Additional responsibilities include conducting and reviewing accident investigations of workers' compensation injuries, developing the annual safety report, coordinating quarterly safety meetings with all safety coordinators, planning, and coordinating the annual safety conference, developing training modules, and compiling statistical data on accident causation. Incumbents possess a degree of knowledge and proficiency sufficient to perform work independently with little or no additional training. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0// Minimum Qualifications Bachelor's degree from an accredited college or university in occupational safety and health, safety engineering, or related field and two years of experience which included primary responsibility in four of the following areas in construction and/or general industry:hazard identification, hazard evaluation in relation to existing standards, hazard control design, hazard controls verification, safety/health program design, and safety/health program evaluation: OR Bachelor's degree in environmental, biological or physical sciences, public health, or engineering and four years of experience as described above; OR certification as a Certified Safety Professional (CSP), Associate in Risk Management (ARM), or Certified Safety and Health Manager (CSHM); OR graduation from high school or equivalent education and six years of experience as described above; OR one year of experience as a Safety Representative Consultation or Enforcement in Nevada State service; OR an equivalent combination of education or experience. The Examination Application Evaluation Exam The exam will consist of an application and resume evaluation. It is essential that applications/resumes include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. Special Requirements A valid driver's license is required at the time of appointment and as a condition of continuing employment. This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible. *The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Nearest Major Market: Carson City Nearest Secondary Market: Reno
SAFETY SPECIALIST, BOILER - DIR - Requisition ID: 15616 Recruitment Type: Open Competitive Posting Close Date: N/A Geographical Location: Reno, Sparks Department:DEPARTMENT OF BUSINESS AND INDUSTRY Division: B&I - INDUSTRIAL RELATIONS DIV Business Unit: HR-ENFORCEMENT-INDUSTRIAL SFTY Work Type:PERMANENT *Pay Grade: GRADE 37 Salary Range: $56,522.16 - $84,229.92 Full-Time/Part-Time: Full Time Recruiter: ADRIAN L FOSTER Phone: 702 486-2911 Email: adrian@admin.nv.gov Position Description Safety Specialists promote recognized safety practices among businesses covered by federal and State safety and health laws and regulations. Incumbents identify or train others to identify safety and health hazards and violations, and recommend reasonable and feasible means of abatement; research specific technology and industry applications using technical references and applicable codes and standards; prepare written reports and/or training materials; make public presentations to promote knowledge of safety issues among the public and industry groups; maintain current knowledge of new technologies, standards, codes, rules and regulations.Incumbents possess a degree of knowledge and proficiency sufficient to perform work independently with little or no additional training. This recruitment is for a Boiler Safety Specialist with the Department of Business & Industry, Division of Industrial Relations, Mechanical Compliance Section (MCS) in Las Vegas, Nevada. This position promotes recognized safety practices among businesses throughout Nevada covered by State and federal safety and health laws, and regulations. Incumbents will perform safety inspections of boilers, pressure vessels, and related equipment and prepare written reports using technical references and applicable codes and standards. This position will investigate all accidents and complaints concerning boilers and related equipment, including interviewing complainants/witnesses, inspecting equipment, determining cause and appropriate method of correction, and providing technical assistance in response to inquiries from designers, constructors, architects, owners, users, and service and repair organizations. Incumbents may be required to work shifts other than 7:00am to 4:00pm, to include nights/weekends and Holidays. The incumbent will be required to use a State vehicle to conduct State business. Persons interested in this position should have the ability to work in a fast-paced environment, have exceptional organizational and analytical skills, and possess the ability to provide quality and professional customer service. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0// Minimum Qualifications Bachelor's degree from an accredited college or university in engineering, occupational safety and health, construction management,or closely related field and two years of experience in the design, construction, repair or operation of high-pressure boilers and pressure vessels; OR Associate's degree from an accredited college, university, or trade school in engineering, occupational safety and health, construction management, or closely related field and three years of experience as described above; OR graduation from high school or equivalent education and four years of experience as described above; OR one year of experience as a Safety Representative, Boiler - DIR in Nevada State service to include Commission as a National Board of Boiler and Pressure Vessel Inspector; OR an equivalent combination of education and experience as described above. The Examination Application Evaluation Exam The exam will consist of an application and resume evaluation. It is essential that applications/resumes include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. Informational Notes For the Safety Supervisor, Boiler - DIR and Safety Specialist, Boiler - DIR, incumbents must obtain and maintain a State of Nevada Boiler Inspector’s Certificate of Competency within twelve months of appointment and as a condition of continuing employment. Special Requirements A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. A valid driver’s license or evidence of equivalent mobility is required at time of application and as a condition of continuing employment. For the Safety Supervisor, Boiler - DIR and Safety Specialist, Boiler - DIR, Commission as a National Board of Boiler and Pressure Vessel Inspector is required at the time of application and as a condition of continuing employment. Positions may be required to work evenings, weekends, and/or holidays. Positions may require statewide travel. This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible. *The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Nearest Major Market: Reno Nearest Secondary Market: Tahoe
Jan 16, 2023
Full Time
SAFETY SPECIALIST, BOILER - DIR - Requisition ID: 15616 Recruitment Type: Open Competitive Posting Close Date: N/A Geographical Location: Reno, Sparks Department:DEPARTMENT OF BUSINESS AND INDUSTRY Division: B&I - INDUSTRIAL RELATIONS DIV Business Unit: HR-ENFORCEMENT-INDUSTRIAL SFTY Work Type:PERMANENT *Pay Grade: GRADE 37 Salary Range: $56,522.16 - $84,229.92 Full-Time/Part-Time: Full Time Recruiter: ADRIAN L FOSTER Phone: 702 486-2911 Email: adrian@admin.nv.gov Position Description Safety Specialists promote recognized safety practices among businesses covered by federal and State safety and health laws and regulations. Incumbents identify or train others to identify safety and health hazards and violations, and recommend reasonable and feasible means of abatement; research specific technology and industry applications using technical references and applicable codes and standards; prepare written reports and/or training materials; make public presentations to promote knowledge of safety issues among the public and industry groups; maintain current knowledge of new technologies, standards, codes, rules and regulations.Incumbents possess a degree of knowledge and proficiency sufficient to perform work independently with little or no additional training. This recruitment is for a Boiler Safety Specialist with the Department of Business & Industry, Division of Industrial Relations, Mechanical Compliance Section (MCS) in Las Vegas, Nevada. This position promotes recognized safety practices among businesses throughout Nevada covered by State and federal safety and health laws, and regulations. Incumbents will perform safety inspections of boilers, pressure vessels, and related equipment and prepare written reports using technical references and applicable codes and standards. This position will investigate all accidents and complaints concerning boilers and related equipment, including interviewing complainants/witnesses, inspecting equipment, determining cause and appropriate method of correction, and providing technical assistance in response to inquiries from designers, constructors, architects, owners, users, and service and repair organizations. Incumbents may be required to work shifts other than 7:00am to 4:00pm, to include nights/weekends and Holidays. The incumbent will be required to use a State vehicle to conduct State business. Persons interested in this position should have the ability to work in a fast-paced environment, have exceptional organizational and analytical skills, and possess the ability to provide quality and professional customer service. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0// Minimum Qualifications Bachelor's degree from an accredited college or university in engineering, occupational safety and health, construction management,or closely related field and two years of experience in the design, construction, repair or operation of high-pressure boilers and pressure vessels; OR Associate's degree from an accredited college, university, or trade school in engineering, occupational safety and health, construction management, or closely related field and three years of experience as described above; OR graduation from high school or equivalent education and four years of experience as described above; OR one year of experience as a Safety Representative, Boiler - DIR in Nevada State service to include Commission as a National Board of Boiler and Pressure Vessel Inspector; OR an equivalent combination of education and experience as described above. The Examination Application Evaluation Exam The exam will consist of an application and resume evaluation. It is essential that applications/resumes include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. Informational Notes For the Safety Supervisor, Boiler - DIR and Safety Specialist, Boiler - DIR, incumbents must obtain and maintain a State of Nevada Boiler Inspector’s Certificate of Competency within twelve months of appointment and as a condition of continuing employment. Special Requirements A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. A valid driver’s license or evidence of equivalent mobility is required at time of application and as a condition of continuing employment. For the Safety Supervisor, Boiler - DIR and Safety Specialist, Boiler - DIR, Commission as a National Board of Boiler and Pressure Vessel Inspector is required at the time of application and as a condition of continuing employment. Positions may be required to work evenings, weekends, and/or holidays. Positions may require statewide travel. This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible. *The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Nearest Major Market: Reno Nearest Secondary Market: Tahoe
CITY OF KINGMAN, AZ
City of Kingman, Arizona, United States
Job Summary CITY OF KINGMAN PUBLIC SAFETY TELECOMMUNICATOR KINGMAN FIRE DEPARTMENT $18.24 - $22.06 /HOURLY $37,939.20 - $45,884.80 /ANNUALLY (HIRE IN RANGE; DOQ) POSTING WILL CLOSE ON JUNE 30th OVERVIEW The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai mountain ranges along historic Route 66. In 2019, Reader’s Digest named Kingman one of the “Nicest Places in Arizona” for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes and the Colorado River. With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive. The City of Kingman Department of Economic Development launched its newly-updated website, www.ChooseKingman.com , with a new design and enhanced features. The site is one part of ongoing efforts and commitment to ensure the support of Kingman’s growing economy, with continued resources and materials that are readily available and widely circulated. Please see our fiscal year 2022-2023 Budget Book and our Go Kingman page for more information. JOB SUMMARY Actively supports and upholds the Kingman Fire Department's mission and values. Under general supervision, responds to emergency and non-emergency calls for service, identifies and dispatches appropriate law enforcement, fire and emergency service units, gathers, analyzes and reports critical information during life or death situations such as crimes in progress, medical emergencies and fire/rescue incidents; complies with Police and Fire Department policies and procedures to assure the safety of officers and the public. Learn more about the position here: Public Safety Telecommunicator Pamphlet . Selected candidates will be required to complete the following steps: TESTING Self-Schedule (2 hours) Successfully complete CritiCall testing process, including meeting KPH requirements SIT-ALONG Will be scheduled upon successful completion of the above testing Attend a job shadowing with Public Safety Telecommunicator at the City of Kingman 911 Communications Center (minimum 2 hour sit-along). INTERVIEWS Oral Board Panel Interview Final Candidates will have a 2nd interview with Executive Staff BACKGROUND REVIEW Upon successful completion of all above Background Examination / Polygraph Testing PRE-EMPLOYMENT EVALUATIONS Upon successful completion of background and polygraph testing Medical, Hearing, and Vision Testing Psychiatric Evaluation SUPERVISION RECEIVED Work is performed independently under the direction of the Communications Center Supervisor and the supervision of the Communications Center Manager. SUPERVISION EXERCISED Provides instruction, training, direction and evaluation to new employees of this class as assigned. Click on the following link to review the complete Public Safety Telecommunicator Job Description. Minimum Qualifications/Special Requirements EDUCATION AND EXPERIENCE Graduation from High School or equivalent including coursework in office and administration fields. Experience performing work with multiple priorities and multi-tasking, in a fast paced working environment. Experience working with the public, responding to inquiries and providing information. Computer experience with use of Microsoft Windows. Minimum keystrokes per hour of 3063 KPH for Data Entry and 1540 KPH for Data Entry Audio. OR any equivalent combination of education, experience, and training which provides the knowledge, skills and abilities necessary to perform the work. SPECIAL REQUIREMENTS Possess a valid Arizona Driver's License, or have the ability to obtain one prior to employment. Ability to accurately read and write the English language. Ability to pass an extensive background investigation, including fingerprinting and polygraph test. Must be able to adjust work schedule (hours and days of week) to ensure appropriate staffing levels are obtained and maintained 24 hours per day, 365 days per year, including weekends and holidays. Must be able to work rotating shifts in a call center environment. Shifts are three, 12-hr shifts (6AM-6PM; 6PM-6AM) and one, 4-hr shift per 40 hour work week. Shift example: Work Sun-Wed, off Thu-Sat; Work Wed-Sat, off Sun-Tue; Shifts rotate every 2 months. Essential Functions Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Provides excellent and proficient customer service to both internal and external customers. Accurately operates answers, evaluates, and prioritizes multi-line telephone devices including 9-1-1 telephony, administrative and business lines, TTY/TDD, and general public inquiries. Accurately dispatches, via radio and telephone, law enforcement, neighborhood services, fire and EMS units to respond to emergency and non-emergency incidents reported by members of the public. Utilizes CAD map and other mapping sources to correctly identify geographic location of callers as is indicated or needed to respond appropriately to requests for service. Utilizes multiple radio frequencies and telephone to orally communicate clear, concise information for response by field units including law enforcement, fire, emergency medical services and neighborhood services. Completes proper transfers or connections for incoming, outgoing and inter-office calls. Sends, routes, relays or refers callers or messages to the appropriate division or employee. Retrieves from and/or enters information into the National Crime Information Center (NCIC), Arizona Criminal Justice Information System (ACJIS) via JWI and other local, state and national computer files; confirms validity and status of information for other agencies. Utilizes the EMD (Emergency Medical Dispatching) system to provide specific information and instruction to callers and units responding to medical emergencies. Assists in troubleshooting as required and reports failures or problems with any system. Tests equipment as needed. As assigned to Communications Training Officer (CTO), provides on-the-job training and direction to new employees. Enters a variety of data related to warrants, citations, tickets, and/or information received from callers into a database. Makes sound decisions and quickly reacts positively under stressful conditions which typically entail the life or well-being of a citizen or public safety member who is in danger. Maintains confidentiality of work-related information. Maintains all required records and reports in a correct and timely manner. Works in a safe manner and reports unsafe activity and conditions. This position is subject to overtime and emergency recall during non-working hours due to staff shortage and/or operational needs. Maintains professional and effective working relationships by providing exceptional customer service and must be able to harmoniously work in a team environment. Maintains regular attendance and punctuality. PERIPHERAL DUTIES Attends and participates in meetings, trainings, and community events as a representative of the department as assigned. May provide testimony in court. Performs other duties as related or assigned. Miscellaneous COMMITMENT TO SAFETY AND WELLNESS It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness. All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities. WORK ENVIRONMENT The work environment characteristics attached to the job description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes. FIND YOUR REWARDING CAREER WITH US! Personal Growth Opportunities ~ Meaningful and Challenging Work ~ Public Service Community Spirit ~ Training and Development Outstanding Retirement: Arizona State Retirement System Generous Paid Time Off: 12 Holidays per year 12 Sick Days per year 10 hours of Volunteer Time Off (VTO) annually 20 Vacation Days per year, increases to 35 Days Full-Time new hire employees accrue 6.15 hours per pay period up to a max of 160 hours Medical/Dental/Vision/Wellness/Life Insurance: A robust wellness program with participation incentives, including up to $200 redeemable annually. The program includes more than a dozen on-site wellness screenings and challenges. First-in-class medical, dental and vision benefits with premiums and out-of-pocket maximums that out-compete most local employers. If you elect the High-Deductible Health Plan, we contribute up to $700 - $1400 to your Health Savings Account annually dependent on coverage level. EPO orHDHPwith Employer Contributing Health Savings Account Affordable employee dependent coverage Flexible Spending Accounts Free On-Site Health Screenings, Promotions & Incentives Fun Challenges for all fitness levels Tuition Assistance reimbursable up to $4,500 annually Recognition programs for customer service and safety, including the opportunity for cash bonuses. Closing Date/Time: 6/30/2023 5:00 PM Arizona
Jun 01, 2023
Full Time
Job Summary CITY OF KINGMAN PUBLIC SAFETY TELECOMMUNICATOR KINGMAN FIRE DEPARTMENT $18.24 - $22.06 /HOURLY $37,939.20 - $45,884.80 /ANNUALLY (HIRE IN RANGE; DOQ) POSTING WILL CLOSE ON JUNE 30th OVERVIEW The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai mountain ranges along historic Route 66. In 2019, Reader’s Digest named Kingman one of the “Nicest Places in Arizona” for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes and the Colorado River. With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive. The City of Kingman Department of Economic Development launched its newly-updated website, www.ChooseKingman.com , with a new design and enhanced features. The site is one part of ongoing efforts and commitment to ensure the support of Kingman’s growing economy, with continued resources and materials that are readily available and widely circulated. Please see our fiscal year 2022-2023 Budget Book and our Go Kingman page for more information. JOB SUMMARY Actively supports and upholds the Kingman Fire Department's mission and values. Under general supervision, responds to emergency and non-emergency calls for service, identifies and dispatches appropriate law enforcement, fire and emergency service units, gathers, analyzes and reports critical information during life or death situations such as crimes in progress, medical emergencies and fire/rescue incidents; complies with Police and Fire Department policies and procedures to assure the safety of officers and the public. Learn more about the position here: Public Safety Telecommunicator Pamphlet . Selected candidates will be required to complete the following steps: TESTING Self-Schedule (2 hours) Successfully complete CritiCall testing process, including meeting KPH requirements SIT-ALONG Will be scheduled upon successful completion of the above testing Attend a job shadowing with Public Safety Telecommunicator at the City of Kingman 911 Communications Center (minimum 2 hour sit-along). INTERVIEWS Oral Board Panel Interview Final Candidates will have a 2nd interview with Executive Staff BACKGROUND REVIEW Upon successful completion of all above Background Examination / Polygraph Testing PRE-EMPLOYMENT EVALUATIONS Upon successful completion of background and polygraph testing Medical, Hearing, and Vision Testing Psychiatric Evaluation SUPERVISION RECEIVED Work is performed independently under the direction of the Communications Center Supervisor and the supervision of the Communications Center Manager. SUPERVISION EXERCISED Provides instruction, training, direction and evaluation to new employees of this class as assigned. Click on the following link to review the complete Public Safety Telecommunicator Job Description. Minimum Qualifications/Special Requirements EDUCATION AND EXPERIENCE Graduation from High School or equivalent including coursework in office and administration fields. Experience performing work with multiple priorities and multi-tasking, in a fast paced working environment. Experience working with the public, responding to inquiries and providing information. Computer experience with use of Microsoft Windows. Minimum keystrokes per hour of 3063 KPH for Data Entry and 1540 KPH for Data Entry Audio. OR any equivalent combination of education, experience, and training which provides the knowledge, skills and abilities necessary to perform the work. SPECIAL REQUIREMENTS Possess a valid Arizona Driver's License, or have the ability to obtain one prior to employment. Ability to accurately read and write the English language. Ability to pass an extensive background investigation, including fingerprinting and polygraph test. Must be able to adjust work schedule (hours and days of week) to ensure appropriate staffing levels are obtained and maintained 24 hours per day, 365 days per year, including weekends and holidays. Must be able to work rotating shifts in a call center environment. Shifts are three, 12-hr shifts (6AM-6PM; 6PM-6AM) and one, 4-hr shift per 40 hour work week. Shift example: Work Sun-Wed, off Thu-Sat; Work Wed-Sat, off Sun-Tue; Shifts rotate every 2 months. Essential Functions Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Provides excellent and proficient customer service to both internal and external customers. Accurately operates answers, evaluates, and prioritizes multi-line telephone devices including 9-1-1 telephony, administrative and business lines, TTY/TDD, and general public inquiries. Accurately dispatches, via radio and telephone, law enforcement, neighborhood services, fire and EMS units to respond to emergency and non-emergency incidents reported by members of the public. Utilizes CAD map and other mapping sources to correctly identify geographic location of callers as is indicated or needed to respond appropriately to requests for service. Utilizes multiple radio frequencies and telephone to orally communicate clear, concise information for response by field units including law enforcement, fire, emergency medical services and neighborhood services. Completes proper transfers or connections for incoming, outgoing and inter-office calls. Sends, routes, relays or refers callers or messages to the appropriate division or employee. Retrieves from and/or enters information into the National Crime Information Center (NCIC), Arizona Criminal Justice Information System (ACJIS) via JWI and other local, state and national computer files; confirms validity and status of information for other agencies. Utilizes the EMD (Emergency Medical Dispatching) system to provide specific information and instruction to callers and units responding to medical emergencies. Assists in troubleshooting as required and reports failures or problems with any system. Tests equipment as needed. As assigned to Communications Training Officer (CTO), provides on-the-job training and direction to new employees. Enters a variety of data related to warrants, citations, tickets, and/or information received from callers into a database. Makes sound decisions and quickly reacts positively under stressful conditions which typically entail the life or well-being of a citizen or public safety member who is in danger. Maintains confidentiality of work-related information. Maintains all required records and reports in a correct and timely manner. Works in a safe manner and reports unsafe activity and conditions. This position is subject to overtime and emergency recall during non-working hours due to staff shortage and/or operational needs. Maintains professional and effective working relationships by providing exceptional customer service and must be able to harmoniously work in a team environment. Maintains regular attendance and punctuality. PERIPHERAL DUTIES Attends and participates in meetings, trainings, and community events as a representative of the department as assigned. May provide testimony in court. Performs other duties as related or assigned. Miscellaneous COMMITMENT TO SAFETY AND WELLNESS It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness. All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities. WORK ENVIRONMENT The work environment characteristics attached to the job description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes. FIND YOUR REWARDING CAREER WITH US! Personal Growth Opportunities ~ Meaningful and Challenging Work ~ Public Service Community Spirit ~ Training and Development Outstanding Retirement: Arizona State Retirement System Generous Paid Time Off: 12 Holidays per year 12 Sick Days per year 10 hours of Volunteer Time Off (VTO) annually 20 Vacation Days per year, increases to 35 Days Full-Time new hire employees accrue 6.15 hours per pay period up to a max of 160 hours Medical/Dental/Vision/Wellness/Life Insurance: A robust wellness program with participation incentives, including up to $200 redeemable annually. The program includes more than a dozen on-site wellness screenings and challenges. First-in-class medical, dental and vision benefits with premiums and out-of-pocket maximums that out-compete most local employers. If you elect the High-Deductible Health Plan, we contribute up to $700 - $1400 to your Health Savings Account annually dependent on coverage level. EPO orHDHPwith Employer Contributing Health Savings Account Affordable employee dependent coverage Flexible Spending Accounts Free On-Site Health Screenings, Promotions & Incentives Fun Challenges for all fitness levels Tuition Assistance reimbursable up to $4,500 annually Recognition programs for customer service and safety, including the opportunity for cash bonuses. Closing Date/Time: 6/30/2023 5:00 PM Arizona
City of Santa Clara, CA
Santa Clara, California, United States
Description The Department: The mission of the Finance Department is to ensure that the financial/fiscal activities of the City, its Agencies and Corporations are performed, recorded and presented in compliance with professional and ethical standards. To learn more about the City of Santa Clara's Department of Finance click here. The Position: The Customer Service Representative is the entry-level classification in the Customer Service Representative series. This classification has a primary focus on providing superior customer service to the citizens and customers of the City of Santa Clara in handling a variety of customer account and billing issues. Incumbents in this classification may be assigned to answer telephone calls, handle difficult inquiries, perform cashiering duties, process business licenses, and perform functions associated with customer billing, analysis, account adjustments, collections, or the financial assistance programs offered to utility customers. This classification is distinguished from the Senior Customer Service Representative in that the latter is a lead worker position requiring a greater degree of technical knowledge, analytical ability, and independent judgment. This is a full-time in office position in the Municipal Services Division located at City Hall. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Typical Duties Duties may include, but are not limited to, the following: Under general supervision: • Assists customers in person, by telephone, and in writing by answering inquiries, responding to complaints, and explaining department policies and procedures • Receives, processes, and audits business tax certificates and license affidavits, utility applications, and other materials pertaining to utility accounts for completeness and accuracy; assists with the processing of delinquent accounts, including negotiating payment arrangements • Receives and processes payment of various bills, permits, licenses, and fees including making change for cash payments; traces payments received without remittance advice to determine account to be credited • Processes petty cash including advances and reimbursements • Balances and tracks financial transactions • Updates and maintains electronic and/or paper records of all transactions involving customer accounts, including monies received and customer calls • Validates utility registers, removes statements that are in error and prepares corrected statements and transmittal sheets • Calculates customers' average monthly consumption to estimate utility costs and notifies customers about status changes related to their tax or utility accounts • Researches customer records and acts as liaison between customers, contractors, and other City departments to resolve inquiries and explain City code and/or utility rates related to Municipal Services tax and utility billing requirements • Educates customers about the fundamentals and benefits of current and emerging programs including financial aid, solid waste, and green programs to drive participation results • Prepares a variety of correspondence and reports related to business tax, billing issues, and adjustments • Reviews new Santa Clara businesses to ensure compliance with City code • Runs queries from departmental computer applications • Performs other related duties as assigned Minimum Qualifications EDUCATION AND EXPERIENCE Minimum Qualifications: • Graduation from high school or possession of a GED; and • One (1) year of experience in banking, business license processing, call center operations, cashiering, customer service, and/or utility billing, preferably with a municipal or utility agency Acceptable Substitution: None. License/Certifications: None. OTHER REQUIREMENTS • May be required to work evenings. • Must be able to perform all the essential functions of the job assignment. Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to test. Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview will be required prior to appointment. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. VETERAN’S PREFERENCE POINTS: This position qualifies for Veteran’s Preference Points. Applicants who have separated from service (Active Duty Status) must submit proof of honorable discharge (Form DD214) with their application at time of filing or will be ineligible to have points added to their final score. Knowledge, Skills, and Abilities Knowledge of : • Computer applications (such as Microsoft Word, Access, Excel and PowerPoint) • Principles and practices of customer service • Office safety practices, procedures, and standards • Basic accounting, bookkeeping, cashiering, and billing processes and procedures • Cash handling Ability to : • Count cash and make change accurately • Perform basic arithmetic computations with speed and accuracy • Maintain professionalism, courtesy, and composure at all times, including stressful situations • Establish and maintain a cooperative working relationship with those contacted in the course of work, including the general public • Provide exceptional customer service • Maintain accurate records and database systems • Communicate effectively; both orally and in writing • Work in a team-based environment and achieve common goals • Effectively handle multiple priorities, organize workload, and meet strict deadlines • Interpret, apply, and explain established policies and procedures • Evaluate situations, identify problems, and exercise sound independent judgment within established guidelines • Learn City fee schedules for licenses, permits, and utility rates • Perform data entry with speed and accuracy • Recommend programs and services based on the customer's interest and needs • Walk or stand for extended periods of time • Bend, stoop, reach, carry, crawl, climb, and lift up to 25 pounds to perform assigned duties SUPERVISION RECEIVED Receives general supervision from a Customer Service Supervisor or other higher-level classification, as assigned. SUPERVISION EXERCISED May assist in the training of inexperienced clerical employees. Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”) To receive consideration for the screening process, candidates must submit a 1) Cover Letter, and 2) Resume. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . Applications must be submitted by the filing deadline of June 6, 2023, at 4:00 PM. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov . City of Santa Clara Benefit Summary Overview for Bargaining Unit #5, 7, & 8 Employees Association This summary provides a brief overview of the City of Santa Clara's benefits available to Bargaining Unit #5, 7, & 8 employees in 2023. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager's Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula - employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 6.50% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $9,114.00(Social Security) and 1.45% (Medicare) of gross pay Health Insurance: City contribution up to $2,138.15 (90% of Kaiser Family)/month, based on enrollment in a CalPERS health plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis The City’s contribution is prorated based on scheduled hours for part time employees Coverage is effective the first of the month after date of hire If an employee enrolls in a plan with a monthly premium that is less than $946.86, they will be paid the difference in cash Employees hired on or after 1/1/2022 who opt-out of City-offered health insurance and provide annual attestation and proof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Employees hired before 1/1/2022 are eligible for $479.09/month of the City’s health contribution, even if they opt-out of City-offered health insurance. Employees hired before 1/1/2022 can receive an additional $467.77/month if they provide annual attestation and proof of alternative required coverage for themselves and their tax family, if applicable. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost of employee only plan ($22.22 for 2023); additional cost is paid by employee Coverage is effective on the first day of the month following three full calendar months of employment Vision Insurance: Choice of two VSP plans City pays the lowest cost employee only plan ($9.00 for 2023); additional cost is paid by employee Coverage is effective the first of the month after date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $50.00 a month toward employee's VEBA account. Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) If account balance is less than $2,000 upon separation, then account funds can be used immediately Life Insurance: City pays for $15,000 of Basic Life Insurance coverage. Employer premium is $2.87/month Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): 0.9% of gross pay; max deduction of $1,378.48 (includes PFL) 7 day waiting period. Maximum benefit is $1,620/week for absences due to non-work related injuries/illnesses. Benefit is based on earned wages in a specific 12-month period Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Minimum benefit is $50/week. Maximum benefit is $1,620/week. Benefit is based on past quarterly wages Long Term Disability (LTD) Insurance: Benefit is 2/3 of basic wage up to $7,500; max of $5,000/month City pays $.558/$100 of insured earnings 30 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of $22,500/year or 100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules.Employees over 50 years of age may contribute up to $30,000/year Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3050per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $300per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6months of City service For 1 - 4 years of service: 10 days (80 hours)/year For 5 - 9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum vacation accrual is 450 hours Once per year, employees can elect to convert up to 40 hours of accrued vacation to cash to be paid out the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 40 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service and sick leave cap (balance as of 01/01/2004 plus 1,500 hours) Non-Management Leave: 24 hours of non-management leave credited to employees each January 1st New employees hired between January 1st and June 30th receive 24 hours of non-management leave their first year New employees hired between July 1st and December 31st receive 12 hours of non-management leave their first year Unused non-management leave may not be carried over from one calendar year to the next Compensatory Time Off (CTO): Employees may accrue CTO in lieu of overtime hours up to a maximum of 240 hour and 100 hours for Library & Fire Non-Sworn 16 hours of CTO is credited to employees each January 1st (prorated if hired after January 1st) Holidays: Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year) Reimbursements/Allowances (for specific classifications): Raingear: Up to $120 per fiscal year for eligible classifications Safety Boots: Upt to $237 per fiscal year for eligible employees Walking Shoes: Up to $120 per fiscal year for eligible classifications (See MOU for details) Tools: $500 per fiscal year reimbursement for Auto Foreperson classification Phone allowance of $80/month for Senior Key Customer Representative(s) and Key Customer Representative(s) job classifications Bilingual Pay: Certified bilingual employees are eligible for $55/bi-weekly bilingual pay Night Differential Pay: Librarians and library support employees whose regular assignments are to City libraries are eligible for 5.0% night differential pay for all hours worked between 5:30 p.m. and 6:30 a.m. so long as they work a minimum of 2 consecutive hours between 5:30 p.m. and 6:30 a.m. All other employees are eligible for 5.0% night differential pay for all hours worked between 6:00 p.m. and 8:00a.m. so long as they work a minimum of 2 consecutive hours between 6:00 p.m. and 8:00 a.m. Standby Pay: Employees in the classification of Electric Utility Programmer Analyst, Electric Utility Network Administrator, and Senior Energy Systems Analyst are eligible for standby pay of $100/week when assigned to work standby Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement. See CMD 26 for details Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year; City paid premium is $4.03/month Appointments can be face-to-face appointments with an MHN network provider, phone appointments, or web- video appointments Employees may call Managed Health Network (MHN) confidentially at 1-800-227-1060 Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to $406/month in 2023(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $243/month in 2023(amount adjusted annually) Closing Date/Time: 6/6/2023 4:00 PM Pacific
May 24, 2023
Full Time
Description The Department: The mission of the Finance Department is to ensure that the financial/fiscal activities of the City, its Agencies and Corporations are performed, recorded and presented in compliance with professional and ethical standards. To learn more about the City of Santa Clara's Department of Finance click here. The Position: The Customer Service Representative is the entry-level classification in the Customer Service Representative series. This classification has a primary focus on providing superior customer service to the citizens and customers of the City of Santa Clara in handling a variety of customer account and billing issues. Incumbents in this classification may be assigned to answer telephone calls, handle difficult inquiries, perform cashiering duties, process business licenses, and perform functions associated with customer billing, analysis, account adjustments, collections, or the financial assistance programs offered to utility customers. This classification is distinguished from the Senior Customer Service Representative in that the latter is a lead worker position requiring a greater degree of technical knowledge, analytical ability, and independent judgment. This is a full-time in office position in the Municipal Services Division located at City Hall. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Typical Duties Duties may include, but are not limited to, the following: Under general supervision: • Assists customers in person, by telephone, and in writing by answering inquiries, responding to complaints, and explaining department policies and procedures • Receives, processes, and audits business tax certificates and license affidavits, utility applications, and other materials pertaining to utility accounts for completeness and accuracy; assists with the processing of delinquent accounts, including negotiating payment arrangements • Receives and processes payment of various bills, permits, licenses, and fees including making change for cash payments; traces payments received without remittance advice to determine account to be credited • Processes petty cash including advances and reimbursements • Balances and tracks financial transactions • Updates and maintains electronic and/or paper records of all transactions involving customer accounts, including monies received and customer calls • Validates utility registers, removes statements that are in error and prepares corrected statements and transmittal sheets • Calculates customers' average monthly consumption to estimate utility costs and notifies customers about status changes related to their tax or utility accounts • Researches customer records and acts as liaison between customers, contractors, and other City departments to resolve inquiries and explain City code and/or utility rates related to Municipal Services tax and utility billing requirements • Educates customers about the fundamentals and benefits of current and emerging programs including financial aid, solid waste, and green programs to drive participation results • Prepares a variety of correspondence and reports related to business tax, billing issues, and adjustments • Reviews new Santa Clara businesses to ensure compliance with City code • Runs queries from departmental computer applications • Performs other related duties as assigned Minimum Qualifications EDUCATION AND EXPERIENCE Minimum Qualifications: • Graduation from high school or possession of a GED; and • One (1) year of experience in banking, business license processing, call center operations, cashiering, customer service, and/or utility billing, preferably with a municipal or utility agency Acceptable Substitution: None. License/Certifications: None. OTHER REQUIREMENTS • May be required to work evenings. • Must be able to perform all the essential functions of the job assignment. Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to test. Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview will be required prior to appointment. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. VETERAN’S PREFERENCE POINTS: This position qualifies for Veteran’s Preference Points. Applicants who have separated from service (Active Duty Status) must submit proof of honorable discharge (Form DD214) with their application at time of filing or will be ineligible to have points added to their final score. Knowledge, Skills, and Abilities Knowledge of : • Computer applications (such as Microsoft Word, Access, Excel and PowerPoint) • Principles and practices of customer service • Office safety practices, procedures, and standards • Basic accounting, bookkeeping, cashiering, and billing processes and procedures • Cash handling Ability to : • Count cash and make change accurately • Perform basic arithmetic computations with speed and accuracy • Maintain professionalism, courtesy, and composure at all times, including stressful situations • Establish and maintain a cooperative working relationship with those contacted in the course of work, including the general public • Provide exceptional customer service • Maintain accurate records and database systems • Communicate effectively; both orally and in writing • Work in a team-based environment and achieve common goals • Effectively handle multiple priorities, organize workload, and meet strict deadlines • Interpret, apply, and explain established policies and procedures • Evaluate situations, identify problems, and exercise sound independent judgment within established guidelines • Learn City fee schedules for licenses, permits, and utility rates • Perform data entry with speed and accuracy • Recommend programs and services based on the customer's interest and needs • Walk or stand for extended periods of time • Bend, stoop, reach, carry, crawl, climb, and lift up to 25 pounds to perform assigned duties SUPERVISION RECEIVED Receives general supervision from a Customer Service Supervisor or other higher-level classification, as assigned. SUPERVISION EXERCISED May assist in the training of inexperienced clerical employees. Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”) To receive consideration for the screening process, candidates must submit a 1) Cover Letter, and 2) Resume. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . Applications must be submitted by the filing deadline of June 6, 2023, at 4:00 PM. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov . City of Santa Clara Benefit Summary Overview for Bargaining Unit #5, 7, & 8 Employees Association This summary provides a brief overview of the City of Santa Clara's benefits available to Bargaining Unit #5, 7, & 8 employees in 2023. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager's Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula - employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 6.50% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $9,114.00(Social Security) and 1.45% (Medicare) of gross pay Health Insurance: City contribution up to $2,138.15 (90% of Kaiser Family)/month, based on enrollment in a CalPERS health plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis The City’s contribution is prorated based on scheduled hours for part time employees Coverage is effective the first of the month after date of hire If an employee enrolls in a plan with a monthly premium that is less than $946.86, they will be paid the difference in cash Employees hired on or after 1/1/2022 who opt-out of City-offered health insurance and provide annual attestation and proof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Employees hired before 1/1/2022 are eligible for $479.09/month of the City’s health contribution, even if they opt-out of City-offered health insurance. Employees hired before 1/1/2022 can receive an additional $467.77/month if they provide annual attestation and proof of alternative required coverage for themselves and their tax family, if applicable. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost of employee only plan ($22.22 for 2023); additional cost is paid by employee Coverage is effective on the first day of the month following three full calendar months of employment Vision Insurance: Choice of two VSP plans City pays the lowest cost employee only plan ($9.00 for 2023); additional cost is paid by employee Coverage is effective the first of the month after date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $50.00 a month toward employee's VEBA account. Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) If account balance is less than $2,000 upon separation, then account funds can be used immediately Life Insurance: City pays for $15,000 of Basic Life Insurance coverage. Employer premium is $2.87/month Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): 0.9% of gross pay; max deduction of $1,378.48 (includes PFL) 7 day waiting period. Maximum benefit is $1,620/week for absences due to non-work related injuries/illnesses. Benefit is based on earned wages in a specific 12-month period Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Minimum benefit is $50/week. Maximum benefit is $1,620/week. Benefit is based on past quarterly wages Long Term Disability (LTD) Insurance: Benefit is 2/3 of basic wage up to $7,500; max of $5,000/month City pays $.558/$100 of insured earnings 30 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of $22,500/year or 100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules.Employees over 50 years of age may contribute up to $30,000/year Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3050per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $300per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6months of City service For 1 - 4 years of service: 10 days (80 hours)/year For 5 - 9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum vacation accrual is 450 hours Once per year, employees can elect to convert up to 40 hours of accrued vacation to cash to be paid out the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 40 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service and sick leave cap (balance as of 01/01/2004 plus 1,500 hours) Non-Management Leave: 24 hours of non-management leave credited to employees each January 1st New employees hired between January 1st and June 30th receive 24 hours of non-management leave their first year New employees hired between July 1st and December 31st receive 12 hours of non-management leave their first year Unused non-management leave may not be carried over from one calendar year to the next Compensatory Time Off (CTO): Employees may accrue CTO in lieu of overtime hours up to a maximum of 240 hour and 100 hours for Library & Fire Non-Sworn 16 hours of CTO is credited to employees each January 1st (prorated if hired after January 1st) Holidays: Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year) Reimbursements/Allowances (for specific classifications): Raingear: Up to $120 per fiscal year for eligible classifications Safety Boots: Upt to $237 per fiscal year for eligible employees Walking Shoes: Up to $120 per fiscal year for eligible classifications (See MOU for details) Tools: $500 per fiscal year reimbursement for Auto Foreperson classification Phone allowance of $80/month for Senior Key Customer Representative(s) and Key Customer Representative(s) job classifications Bilingual Pay: Certified bilingual employees are eligible for $55/bi-weekly bilingual pay Night Differential Pay: Librarians and library support employees whose regular assignments are to City libraries are eligible for 5.0% night differential pay for all hours worked between 5:30 p.m. and 6:30 a.m. so long as they work a minimum of 2 consecutive hours between 5:30 p.m. and 6:30 a.m. All other employees are eligible for 5.0% night differential pay for all hours worked between 6:00 p.m. and 8:00a.m. so long as they work a minimum of 2 consecutive hours between 6:00 p.m. and 8:00 a.m. Standby Pay: Employees in the classification of Electric Utility Programmer Analyst, Electric Utility Network Administrator, and Senior Energy Systems Analyst are eligible for standby pay of $100/week when assigned to work standby Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement. See CMD 26 for details Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year; City paid premium is $4.03/month Appointments can be face-to-face appointments with an MHN network provider, phone appointments, or web- video appointments Employees may call Managed Health Network (MHN) confidentially at 1-800-227-1060 Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to $406/month in 2023(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $243/month in 2023(amount adjusted annually) Closing Date/Time: 6/6/2023 4:00 PM Pacific
City of Los Angeles
City Of Los Angeles, California, United States
DUTIES ANNUAL SALARY $58,484 to $85,482; $61,700 to $90,201; $70,637 to $103,272 NOTES : For information regarding reciprocity between the City of Los Angeles departments and LADWP, go to http://per.lacity.org/Reciprocity_CityDepts_and_DWP.pdf .Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer.Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions. DUTIES Police Service Representatives are civilian employees of the Los Angeles Police Department; and are assigned to Communications Division. Police Service Representatives utilize multiple screens, radio frequencies, and a Computer Aided Dispatch (CAD) system to receive and differentiate 911 and non-emergency telephone calls from the public, dispatch police patrol cars to calls for service, critical incidents and emergencies, access law enforcement databases and provide support information to police officers. This initial assignment is designated as a temporary training position; employment in this position will be limited to twelve months, during which time employees must successfully complete a comprehensive training program. Upon successful completion of the training program, employees will receive regular appointments to the class of Police Service Representative and begin a six-month probationary period in the Communications Division. REQUIREMENT(S)/MINIMUM QUALIFICATION(S) A qualifying score on the Police Service Representative Multiple-Choice test. PROCESS NOTES Some positions may require a valid California driver’s license. Candidates may not be eligible for appointment to these positions if their record within the last 36 months reflects three or more moving violations and/or at-fault accidents, or a conviction of a major moving violation (such as DUI). SELECTIVE CERTIFICATION In accordance with Charter Section 1010 (b) and Civil Service Rule 5.31, selective certification will be used for some positions that require the ability to speak or write a language other than English. Only persons who have the necessary language skills may be certified in order of standing on the eligible list to fill such positions. If you have the ability to speak or write a language other than English, indicate this language in the appropriate box on the application. WHERE TO APPLY & APPLICATION DEADLINE Applications will only be accepted on-line. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the “Apply” icon . On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity . . NOTE : Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter. APPLICATION DEADLINE This examination may close without prior notice at any time after a sufficient number of applications have been received. For administrative purposes, filing may close periodically and reopen the following day. In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the multiple-choice test in the following order: 1) Applicants currently employed by the City of Los Angeles who meet the minimum requirements, or are on a reserve list; 2) Remaining applicants who meet the minimum requirements in sufficient numbers to meet hiring needs in the order that applications were received. Applications submitted during the filing period will be kept on file in the event that additional applicants need to be tested to meet hiring needs. SELECTION PROCESS Examination Weights: Multiple-Choice Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Qualifying Interview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100% The qualifying multiple-choice test is the POST Entry-Level Public Safety Dispatcher Selection Test Battery. While this multiple-choice test is not a POST certification, it will be administered as part of the Police Service Representative examination. The test will include a series of short, separately timed subtests, which measure verbal skill, reasoning, memory, and perceptual ability. Approximately one-half of these subtests are presented on audio recording. This test is not a replacement for the hearing test that will be conducted in the medical evaluation for candidates who receive a conditional job offer, so a passing score on the qualifying multiple-choice test does not substitute for successful completion of the medical examination. Candidates will be notified later by e-mail of the date, time, and location of the multiple-choice test, which will be administered in a single, half-day session in Los Angeles. Candidates who have taken the POST Entry-Level Public Safety Dispatcher Selection Test Battery with a different agency within 365 days of their City of Los Angeles test date, and whose previous test score meets the City of Los Angeles’ passing score requirement, may use their previous test results to pass this test part. Candidates will be instructed on how to provide previous test results when notifications for testing are distributed via e-mail. All candidates who receive a passing score on the qualifying multiple-choice test will be invited to participate in the interview. The examination score will be based entirely on an evaluation of the candidate's personal and professional qualifications by interview. In the interview, emphasis will be placed on the adequacy of the candidate's experience, training, and personal qualifications as they relate to: judgment and decision-making; attention to detail; stress tolerance; customer service; flexibility; oral communication; listening; and other necessary skills and abilities. Candidates will be notified by e-mail of the date, time, and location of the interviews, which may be held in Los Angeles or on-line. Additional job analysis information can be obtained by going to http://per.lacity.org/index.cfm?content=jobanalyses and clicking on Competencies under Police Service Representative. If you receive a conditional job offer, appointment is subject to a MEDICAL EXAMINATION . Candidates must be determined to be medically qualified to perform the essential duties of a Police Service Representative. Candidates must undergo a comprehensive medical examination given by a City physician. In accordance with Civil Service Rule 13.1, part of the medical examination may include a PSYCHOLOGICAL EVALUATION, only on an as-needed basis. The psychological evaluation will evaluate psychological factors related to successful job performance to determine if you are suited for the difficult and stressful occupation of Police Service Representative. Test dates may be postponed in order to help protect the safety of our candidates and prevent the spread of COVID-19. Candidates will receive an e-mail from the City of Los Angeles Personnel Department if the anticipated test dates are postponed. NOTES : As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability, and, upon request, will provide reasonable accommodations to ensure equal access to programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf .Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.This examination is based on a content validation study, and as provided by Civil Service Commission Rule 4.20, the multiple-choice test will not be subject to candidate inspection.A final average score of 70% on the interview is required to be placed on the eligible list.Candidates may retake this examination only once every 180 days. Applicants who have taken the POST Entry-level Dispatcher Selection Test with another agency must wait for a period of 30 days before taking this examination.Based on City policy, you may be required to undergo mandatory DRUG and ALCOHOL screening testing prior to and during employment in this class .Your name may be removed from the eligible list after six (6) months.Your rank on the employment list may change as scores of candidates from other administrations of the examination are merged onto one list.In accordance with Civil Service Rule 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22, and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list.For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf . Notice : If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers. THIS EXAMINATION IS TO BE GIVEN ONLY ON AN OPEN COMPETITIVE BASIS The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome. There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees: http://per.lacity.org/bens/index.html Closing Date/Time:
May 06, 2023
Full Time
DUTIES ANNUAL SALARY $58,484 to $85,482; $61,700 to $90,201; $70,637 to $103,272 NOTES : For information regarding reciprocity between the City of Los Angeles departments and LADWP, go to http://per.lacity.org/Reciprocity_CityDepts_and_DWP.pdf .Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer.Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions. DUTIES Police Service Representatives are civilian employees of the Los Angeles Police Department; and are assigned to Communications Division. Police Service Representatives utilize multiple screens, radio frequencies, and a Computer Aided Dispatch (CAD) system to receive and differentiate 911 and non-emergency telephone calls from the public, dispatch police patrol cars to calls for service, critical incidents and emergencies, access law enforcement databases and provide support information to police officers. This initial assignment is designated as a temporary training position; employment in this position will be limited to twelve months, during which time employees must successfully complete a comprehensive training program. Upon successful completion of the training program, employees will receive regular appointments to the class of Police Service Representative and begin a six-month probationary period in the Communications Division. REQUIREMENT(S)/MINIMUM QUALIFICATION(S) A qualifying score on the Police Service Representative Multiple-Choice test. PROCESS NOTES Some positions may require a valid California driver’s license. Candidates may not be eligible for appointment to these positions if their record within the last 36 months reflects three or more moving violations and/or at-fault accidents, or a conviction of a major moving violation (such as DUI). SELECTIVE CERTIFICATION In accordance with Charter Section 1010 (b) and Civil Service Rule 5.31, selective certification will be used for some positions that require the ability to speak or write a language other than English. Only persons who have the necessary language skills may be certified in order of standing on the eligible list to fill such positions. If you have the ability to speak or write a language other than English, indicate this language in the appropriate box on the application. WHERE TO APPLY & APPLICATION DEADLINE Applications will only be accepted on-line. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the “Apply” icon . On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity . . NOTE : Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter. APPLICATION DEADLINE This examination may close without prior notice at any time after a sufficient number of applications have been received. For administrative purposes, filing may close periodically and reopen the following day. In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the multiple-choice test in the following order: 1) Applicants currently employed by the City of Los Angeles who meet the minimum requirements, or are on a reserve list; 2) Remaining applicants who meet the minimum requirements in sufficient numbers to meet hiring needs in the order that applications were received. Applications submitted during the filing period will be kept on file in the event that additional applicants need to be tested to meet hiring needs. SELECTION PROCESS Examination Weights: Multiple-Choice Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Qualifying Interview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100% The qualifying multiple-choice test is the POST Entry-Level Public Safety Dispatcher Selection Test Battery. While this multiple-choice test is not a POST certification, it will be administered as part of the Police Service Representative examination. The test will include a series of short, separately timed subtests, which measure verbal skill, reasoning, memory, and perceptual ability. Approximately one-half of these subtests are presented on audio recording. This test is not a replacement for the hearing test that will be conducted in the medical evaluation for candidates who receive a conditional job offer, so a passing score on the qualifying multiple-choice test does not substitute for successful completion of the medical examination. Candidates will be notified later by e-mail of the date, time, and location of the multiple-choice test, which will be administered in a single, half-day session in Los Angeles. Candidates who have taken the POST Entry-Level Public Safety Dispatcher Selection Test Battery with a different agency within 365 days of their City of Los Angeles test date, and whose previous test score meets the City of Los Angeles’ passing score requirement, may use their previous test results to pass this test part. Candidates will be instructed on how to provide previous test results when notifications for testing are distributed via e-mail. All candidates who receive a passing score on the qualifying multiple-choice test will be invited to participate in the interview. The examination score will be based entirely on an evaluation of the candidate's personal and professional qualifications by interview. In the interview, emphasis will be placed on the adequacy of the candidate's experience, training, and personal qualifications as they relate to: judgment and decision-making; attention to detail; stress tolerance; customer service; flexibility; oral communication; listening; and other necessary skills and abilities. Candidates will be notified by e-mail of the date, time, and location of the interviews, which may be held in Los Angeles or on-line. Additional job analysis information can be obtained by going to http://per.lacity.org/index.cfm?content=jobanalyses and clicking on Competencies under Police Service Representative. If you receive a conditional job offer, appointment is subject to a MEDICAL EXAMINATION . Candidates must be determined to be medically qualified to perform the essential duties of a Police Service Representative. Candidates must undergo a comprehensive medical examination given by a City physician. In accordance with Civil Service Rule 13.1, part of the medical examination may include a PSYCHOLOGICAL EVALUATION, only on an as-needed basis. The psychological evaluation will evaluate psychological factors related to successful job performance to determine if you are suited for the difficult and stressful occupation of Police Service Representative. Test dates may be postponed in order to help protect the safety of our candidates and prevent the spread of COVID-19. Candidates will receive an e-mail from the City of Los Angeles Personnel Department if the anticipated test dates are postponed. NOTES : As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability, and, upon request, will provide reasonable accommodations to ensure equal access to programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf .Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.This examination is based on a content validation study, and as provided by Civil Service Commission Rule 4.20, the multiple-choice test will not be subject to candidate inspection.A final average score of 70% on the interview is required to be placed on the eligible list.Candidates may retake this examination only once every 180 days. Applicants who have taken the POST Entry-level Dispatcher Selection Test with another agency must wait for a period of 30 days before taking this examination.Based on City policy, you may be required to undergo mandatory DRUG and ALCOHOL screening testing prior to and during employment in this class .Your name may be removed from the eligible list after six (6) months.Your rank on the employment list may change as scores of candidates from other administrations of the examination are merged onto one list.In accordance with Civil Service Rule 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22, and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list.For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf . Notice : If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers. THIS EXAMINATION IS TO BE GIVEN ONLY ON AN OPEN COMPETITIVE BASIS The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome. There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees: http://per.lacity.org/bens/index.html Closing Date/Time:
City of San Jose
United States, California, San Jose
Reporting to the Public Information Manager, the Public Information Representative I/II (PIR) will be responsible for developing multi-lingual public education (PubEd) materials and providing relevant messaging to a diverse audience. This position will support the delivery of the San Jose Fire Department’s mission to protect life, property, and the environment through prevention and response by developing educational materials to aid various occupancies such as restaurants, small businesses, apartment buildings, single family dwellings, etc. in fire prevention and safety; providing focused attention on safety campaigns leading into holiday celebrations and seasonal changes throughout the year; and building community alliance toward achieving fire prevention and safety goals. The PIR will be tasked with developing PubEd programs that reach a diverse audience, maintaining appropriate levels of educational supplies, including brochures and activity books, and working with firefighters to provide necessary guidance and resources to assist with community engagement. The PIR will also assist with media relations, support internal/external events and press conferences, and provide updates to the Department’s website and social media channels as needed. Per the City’s COVID-19 Mandatory Vaccination Policy, the City requires all new hires to provide proof of vaccination as a condition of employment absent an approved medical or religious exemption. “Fully vaccinated” means the employee has received two doses of Pfizer, Moderna or Novavax or a single dose of Johnson & Johnson. Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers . The salary range for Public Information Representative I classification is $72,737.60 - $88,524.80 annually, and the salary range for a Public Information Representative II is $80,267.20 - $97,572.80 annually. All ranges include an approximate five percent (5%) ongoing non-pensionable pay. Actual salary shall be determined by the final candidate’s qualifications and experience. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
May 20, 2023
Full Time
Reporting to the Public Information Manager, the Public Information Representative I/II (PIR) will be responsible for developing multi-lingual public education (PubEd) materials and providing relevant messaging to a diverse audience. This position will support the delivery of the San Jose Fire Department’s mission to protect life, property, and the environment through prevention and response by developing educational materials to aid various occupancies such as restaurants, small businesses, apartment buildings, single family dwellings, etc. in fire prevention and safety; providing focused attention on safety campaigns leading into holiday celebrations and seasonal changes throughout the year; and building community alliance toward achieving fire prevention and safety goals. The PIR will be tasked with developing PubEd programs that reach a diverse audience, maintaining appropriate levels of educational supplies, including brochures and activity books, and working with firefighters to provide necessary guidance and resources to assist with community engagement. The PIR will also assist with media relations, support internal/external events and press conferences, and provide updates to the Department’s website and social media channels as needed. Per the City’s COVID-19 Mandatory Vaccination Policy, the City requires all new hires to provide proof of vaccination as a condition of employment absent an approved medical or religious exemption. “Fully vaccinated” means the employee has received two doses of Pfizer, Moderna or Novavax or a single dose of Johnson & Johnson. Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers . The salary range for Public Information Representative I classification is $72,737.60 - $88,524.80 annually, and the salary range for a Public Information Representative II is $80,267.20 - $97,572.80 annually. All ranges include an approximate five percent (5%) ongoing non-pensionable pay. Actual salary shall be determined by the final candidate’s qualifications and experience. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
Santa Fe Springs, CA
Santa Fe Springs, California, United States
Beginning with the first full pay period in July 2023, the pay for this position will increase by 3%. Salary is negotiable up to the top of the range for the position of Lead Public Safety Officer (15630). This hiring process will remain open until enough qualified applications have been received, after which it may end suddenly. The City of Santa Fe Springs Police Services Department is accepting applications for the position of L ead Public Safety Officer. All law enforcement activities in the city are managed by the Police Services Department. The department is staffed by non-sworn city personnel and contracts with the City of Whittier Police Department for police services. Public safety officers assist with routine duties such as report-taking, traffic control, and community outreach. Under direction, the Lead Public Safety Officer supervises, directs, and coordinates the work activities of public safety officers while also carrying out their assigned responsibilities as a public safety officer. They also plan various public safety events and carry out related tasks as needed. Employment Type : Full-time position represented by the City of Santa Fe Springs City Employees Association. Work Schedule: Lead PSOs are assigned a 9/80 work schedule between the hours 7:00 am - 10:00 pm. Work shift may include nights, weekends, and holidays. SUPERVISION RECEIVED: receives direct supervision from the Public Safety Officer Supervisor. SUPERVISION EXERCISED: exercises general supervision over public safety officers. Examples of Duties / Knowledge & Skills A. Held in Common: Supports the Mission of the City and its Elected and Appointed Officials.Provides courteous and timely service to the public as the ultimate employer.Works cooperatively with other City employees.Exhibits integrity and displays ethical behavior. B. Essential Job Specific Duties: Leads, directs and supervises the work activities of Public Safety Officers; develops assignment schedules; monitors work flow.Trains, and evaluates personnel; in written and verbal form provides or coordinates staff training; works with employees to correct deficiencies.Tracks public safety officer, sworn and volunteer service request flow, tracks outcomes, closures and follow-ups.Participates in a variety of community, department and city meetings.Coordinates field operations with police officers; facilitates functional supervision of public safety officer teams.Oversees equipment needs for public safety officers, including purchasing, storing and budgeting.Oversees, assigns and conducts community safety training and presentations. C. Other Job Specific Duties Serves as a liaison to City volunteer programs; May recruit and oversee volunteers.Provides training to various public safety programs, city personnel, and the community.Plans, organizes, and supervises a variety of public safety education and crime prevention programs, events, and services.Provides information on various programs to the community; prepares promotional and public materials.Conducts research; analyzes data and information; prepares reports.Coordinates activities with other city departments, agencies, and businesses.Plans, coordinates, supervises, and assists with department and city events and activities.Manages maintenance of department facilities.Coordinates and supervises vehicle maintenance for public safety vehicles.Manages city facilities alarm systems; manages maintenance issues for the alarm systems and related equipment.Coordinates and supervises distribution, follow up, and completion of all service requests; follows up on all projects assigned by the Public Safety Officer Supervisor, Assistant Director and/or the Director of Police Services.Performs the duties of public safety officers; monitors and provides security for all City facilities; issues citations.Provides technical expertise to public safety personnel and outside agencies.Responds to and resolves difficult and sensitive citizen inquiries and complaints.Monitors and maintains a variety of logs and records; prepares reports.Participates in budget preparation and administration; prepares cost estimates for budget recommendation, monitors expenditures and revenues.Performs related duties as required. Minimum qualifications & Requirements REPRESENTATIVE COMPETENCIES AND QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill and ability required to satisfactorily perform the jobs essential duties and responsibilities. Knowledge of: Federal, state, and local laws, codes, and regulations, including penal and vehicle codes. Court and judicial system. Radio communication codes. Law enforcement practices and procedures. Interviewing techniques. Safety practices, procedures, and regulations. Emergency response procedures. Principles of supervision, training, and performance evaluation. Organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs. Modern office procedures and equipment including computers. Word processing and other related software applications. Ability to: Plan, organize, direct, and coordinate the work of subordinate personnel. Supervise, train and evaluate staff. Enforce local, state, and vehicle codes. Interact effectively with a wide variety of individuals. Develop, implement, and administer goals, objectives, and procedures for providing effective and efficient services. Analyze problems; identify alternative solutions and project consequences of proposed actions; implement recommendations in support of goals. Prepare clear and concise reports; maintain records. Interpret and apply federal, state, and local policies, procedures, laws, and regulations. Communicate effectively verbally and in writing. Work with accuracy and attention to detail. Operate and use modern office equipment. Effectively organize and prioritize assigned work. Establish and maintain effective working relationships with other people. EDUCATION AND EXPERIENCE: The following requirements generally demonstrate possession of the minimum requisite knowledge and ability necessary to perform the duties of the position. A typical way to obtain these would be: High School Diploma or an equivalent certificate or diploma recognized by the State of California supplemented by college level coursework in criminal justice or a related field. Ability to speak and understand Spanish is preferred. Two (2) years of increasingly responsible municipal public safety or law enforcement experience. Supervisory experience is highly desirable. Possession of a valid State of California driver’s license and an acceptable driving record. PC 832 Laws of Arrest Certification Obtain and maintain CPR and First Aid certification within one year of your appointment. Supplemental information WORKING CONDITIONS: The work environment characteristics described are representative of those an employee encounters in performing the essential functions of this job. Work is performed indoors and in the field. Noise level is quiet to moderate. Utilizes hand and power tools. Occasional exposure to chemicals, fumes, gases, and odors. Occasional contact with dissatisfied or distressed individuals. Adapt to flexible work schedule. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable employees with disabilities to perform the essential duties. Stand, sit, walk, kneel, crouch, and bend. Push, pull, and reach overhead and above shoulders. Hear and speak both in person and on the telephone. Use hands and fingers to operate office equipment. See well enough to read documents and operate office equipment. Lift and move up to 50 pounds. NEPOTISM POLICY: Relatives may be appointed regardless of the designation of full or part-time classification. Candidates with relatives employed by the City will be excluded from applying for a vacancy if one or more of the following criteria exist: 1) The appointment of a relative would place one in a supervisory capacity directly over the other 2) The appointment would create a situation in which it is conceivable personal gain for one could be obtained by the actions of the other 3) The appointment would create a situation where performance or non-performance of either would have a direct effect upon the performance of the other 4) The appointment would create a situation where the confidentiality of either could be compromised. Candidates with relatives employed by the City will be evaluated on a case-by-case basis. "Relative" shall be defined as: mother, father, son, daughter, brother, sister, grandmother, grandfather, grandchild, spouse, domestic partner, step mother, step-father, step-sister, step-brother, stepchild and step grandchild. HOW TO APPLY Applicants are required to complete and submit a City Application online. Resumes or faxed copies will not be accepted in lieu of the City online application. To apply, click on the "Apply" link located at the top of this page. New users must first create an account. DOCUMENTATION REQUIRED: The following documentation must be upload and submitted with your on-line application. NOTE: To ensure proper uploading of documents to on-line application record, it is best to reduce the file size of the electronic document before uploading. Proof of certification: PC 832 Laws of Arrest CPR and First Aid (if applicable) Failure to provide the required documentation will result in your application being removed from further consideration. Please DO NOT submit any additional documentation with your online application, other than those listed above. METHOD OF SELECTION Selection may be based upon an application review, a performance examination and evaluation, and a structured interview. An appointment will be contingent upon a criminal record check, polygraph examination, and physical examination, including a drug screen. ACCOMMODATION If you require special testing and/or interview accommodations due to a physical, mental, or learning disability, please call the Human Resources Office at (562) 409-7530 at least 5 days prior to the scheduled testing date. https://www.santafesprings.org/cityhall/human_resources/benefits/default.asp Closing Date/Time: Continuous
May 16, 2023
Full Time
Beginning with the first full pay period in July 2023, the pay for this position will increase by 3%. Salary is negotiable up to the top of the range for the position of Lead Public Safety Officer (15630). This hiring process will remain open until enough qualified applications have been received, after which it may end suddenly. The City of Santa Fe Springs Police Services Department is accepting applications for the position of L ead Public Safety Officer. All law enforcement activities in the city are managed by the Police Services Department. The department is staffed by non-sworn city personnel and contracts with the City of Whittier Police Department for police services. Public safety officers assist with routine duties such as report-taking, traffic control, and community outreach. Under direction, the Lead Public Safety Officer supervises, directs, and coordinates the work activities of public safety officers while also carrying out their assigned responsibilities as a public safety officer. They also plan various public safety events and carry out related tasks as needed. Employment Type : Full-time position represented by the City of Santa Fe Springs City Employees Association. Work Schedule: Lead PSOs are assigned a 9/80 work schedule between the hours 7:00 am - 10:00 pm. Work shift may include nights, weekends, and holidays. SUPERVISION RECEIVED: receives direct supervision from the Public Safety Officer Supervisor. SUPERVISION EXERCISED: exercises general supervision over public safety officers. Examples of Duties / Knowledge & Skills A. Held in Common: Supports the Mission of the City and its Elected and Appointed Officials.Provides courteous and timely service to the public as the ultimate employer.Works cooperatively with other City employees.Exhibits integrity and displays ethical behavior. B. Essential Job Specific Duties: Leads, directs and supervises the work activities of Public Safety Officers; develops assignment schedules; monitors work flow.Trains, and evaluates personnel; in written and verbal form provides or coordinates staff training; works with employees to correct deficiencies.Tracks public safety officer, sworn and volunteer service request flow, tracks outcomes, closures and follow-ups.Participates in a variety of community, department and city meetings.Coordinates field operations with police officers; facilitates functional supervision of public safety officer teams.Oversees equipment needs for public safety officers, including purchasing, storing and budgeting.Oversees, assigns and conducts community safety training and presentations. C. Other Job Specific Duties Serves as a liaison to City volunteer programs; May recruit and oversee volunteers.Provides training to various public safety programs, city personnel, and the community.Plans, organizes, and supervises a variety of public safety education and crime prevention programs, events, and services.Provides information on various programs to the community; prepares promotional and public materials.Conducts research; analyzes data and information; prepares reports.Coordinates activities with other city departments, agencies, and businesses.Plans, coordinates, supervises, and assists with department and city events and activities.Manages maintenance of department facilities.Coordinates and supervises vehicle maintenance for public safety vehicles.Manages city facilities alarm systems; manages maintenance issues for the alarm systems and related equipment.Coordinates and supervises distribution, follow up, and completion of all service requests; follows up on all projects assigned by the Public Safety Officer Supervisor, Assistant Director and/or the Director of Police Services.Performs the duties of public safety officers; monitors and provides security for all City facilities; issues citations.Provides technical expertise to public safety personnel and outside agencies.Responds to and resolves difficult and sensitive citizen inquiries and complaints.Monitors and maintains a variety of logs and records; prepares reports.Participates in budget preparation and administration; prepares cost estimates for budget recommendation, monitors expenditures and revenues.Performs related duties as required. Minimum qualifications & Requirements REPRESENTATIVE COMPETENCIES AND QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill and ability required to satisfactorily perform the jobs essential duties and responsibilities. Knowledge of: Federal, state, and local laws, codes, and regulations, including penal and vehicle codes. Court and judicial system. Radio communication codes. Law enforcement practices and procedures. Interviewing techniques. Safety practices, procedures, and regulations. Emergency response procedures. Principles of supervision, training, and performance evaluation. Organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs. Modern office procedures and equipment including computers. Word processing and other related software applications. Ability to: Plan, organize, direct, and coordinate the work of subordinate personnel. Supervise, train and evaluate staff. Enforce local, state, and vehicle codes. Interact effectively with a wide variety of individuals. Develop, implement, and administer goals, objectives, and procedures for providing effective and efficient services. Analyze problems; identify alternative solutions and project consequences of proposed actions; implement recommendations in support of goals. Prepare clear and concise reports; maintain records. Interpret and apply federal, state, and local policies, procedures, laws, and regulations. Communicate effectively verbally and in writing. Work with accuracy and attention to detail. Operate and use modern office equipment. Effectively organize and prioritize assigned work. Establish and maintain effective working relationships with other people. EDUCATION AND EXPERIENCE: The following requirements generally demonstrate possession of the minimum requisite knowledge and ability necessary to perform the duties of the position. A typical way to obtain these would be: High School Diploma or an equivalent certificate or diploma recognized by the State of California supplemented by college level coursework in criminal justice or a related field. Ability to speak and understand Spanish is preferred. Two (2) years of increasingly responsible municipal public safety or law enforcement experience. Supervisory experience is highly desirable. Possession of a valid State of California driver’s license and an acceptable driving record. PC 832 Laws of Arrest Certification Obtain and maintain CPR and First Aid certification within one year of your appointment. Supplemental information WORKING CONDITIONS: The work environment characteristics described are representative of those an employee encounters in performing the essential functions of this job. Work is performed indoors and in the field. Noise level is quiet to moderate. Utilizes hand and power tools. Occasional exposure to chemicals, fumes, gases, and odors. Occasional contact with dissatisfied or distressed individuals. Adapt to flexible work schedule. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable employees with disabilities to perform the essential duties. Stand, sit, walk, kneel, crouch, and bend. Push, pull, and reach overhead and above shoulders. Hear and speak both in person and on the telephone. Use hands and fingers to operate office equipment. See well enough to read documents and operate office equipment. Lift and move up to 50 pounds. NEPOTISM POLICY: Relatives may be appointed regardless of the designation of full or part-time classification. Candidates with relatives employed by the City will be excluded from applying for a vacancy if one or more of the following criteria exist: 1) The appointment of a relative would place one in a supervisory capacity directly over the other 2) The appointment would create a situation in which it is conceivable personal gain for one could be obtained by the actions of the other 3) The appointment would create a situation where performance or non-performance of either would have a direct effect upon the performance of the other 4) The appointment would create a situation where the confidentiality of either could be compromised. Candidates with relatives employed by the City will be evaluated on a case-by-case basis. "Relative" shall be defined as: mother, father, son, daughter, brother, sister, grandmother, grandfather, grandchild, spouse, domestic partner, step mother, step-father, step-sister, step-brother, stepchild and step grandchild. HOW TO APPLY Applicants are required to complete and submit a City Application online. Resumes or faxed copies will not be accepted in lieu of the City online application. To apply, click on the "Apply" link located at the top of this page. New users must first create an account. DOCUMENTATION REQUIRED: The following documentation must be upload and submitted with your on-line application. NOTE: To ensure proper uploading of documents to on-line application record, it is best to reduce the file size of the electronic document before uploading. Proof of certification: PC 832 Laws of Arrest CPR and First Aid (if applicable) Failure to provide the required documentation will result in your application being removed from further consideration. Please DO NOT submit any additional documentation with your online application, other than those listed above. METHOD OF SELECTION Selection may be based upon an application review, a performance examination and evaluation, and a structured interview. An appointment will be contingent upon a criminal record check, polygraph examination, and physical examination, including a drug screen. ACCOMMODATION If you require special testing and/or interview accommodations due to a physical, mental, or learning disability, please call the Human Resources Office at (562) 409-7530 at least 5 days prior to the scheduled testing date. https://www.santafesprings.org/cityhall/human_resources/benefits/default.asp Closing Date/Time: Continuous
City of Los Angeles
City Of Los Angeles, California, United States
DUTIES ANNUAL SALARY $47,272 to $69,133; $52,575 to $76,880; and $56,605 to $82,747 The salary range in the Department of Water and Power is $55,749 to $69,258; $58,338 to $72,474 and $65,417 to $81,285 NOTES : Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions. Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer.Higher salaries are paid for night work. For information regarding reciprocity between the City of Los Angeles departments and LADWP, go to http://per.lacity.org/Reciprocity_CityDepts_and_DWP.pdf . A Communications Information Representative operates a central voice telephone communication system or a two-way radio console; responds to incoming calls and e-mail messages from the public; routes telephone calls to the proper station; monitors and dispatches personnel via radio; enters and retrieves information from a computer based system; relays messages received orally and in writing; places long distance and/or operator assisted calls; and does incidental clerical work. NOTE : Communications Information Representatives may be required to work in various locations and/or on various shifts. REQUIREMENT(S)/MINIMUM QUALIFICATION(S) One year of full-time paid experience in a customer service call center environment responding to telephonic and/or electronic inquiries and processing requests for service or providing information to customers; and One year of full-time paid office clerical experience; and Graduation from a U.S. high school, G.E.D. or equivalent from a U.S. institution, or a California High School Proficiency Examination (CHSPE) certificate. PROCESS NOTES Applicants who lack six months or less of the required experience may file for this examination. However, they cannot be appointed until the full experience requirement is met.Positions within the Departments of Airports and Transportation require Department of Justice clearance. In addition, some departments may require background investigation clearance.Applicants must list their school name and location, and completion date in Education Section of the application. Applicants who fail to provide this information on their application will not be considered further in this examination and their application will not be processed. SELECTIVE CERTIFICATION In accordance with Charter Section 1010 (b) and Civil Service Rule 5.31, selective certification will be used for some positions that require special skills and/or training. Only persons possessing the following at the time of filing may be considered for appointment to fill such positions. The ability to speak or write a language other than English.One year of full-time paid experience dispatching public safety personnel using a Computer Aided Dispatch (CAD) system.One year of full-time paid experience providing customer service and entering service requests in the MyLA 311 system and DWP’s Customer Care & Billing (CC&B) system in support of Sanitation-related programs in the solids, cleanwater and stormwater programs. Those individuals that desire to be considered for Selective Certification 1, 2, and/or 3, as described above, must respond to the Selective Certification Questionnaire at the time of filing. The Selective Certification Questionnaire is located within the Supplemental Questions section of the City application. Applicants who fail to complete the Selective Certification Questionnaire will not be considered further in selective certification. WHERE TO APPLY & APPLICATION DEADLINE Applications will only be accepted on-line on the dates listed in the "Application Deadline" section of this bulletin. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the “Apply” icon. On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity . NOTE : Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter. Applications will only be accepted on-line on the dates listed below: Filing Period 1: From Friday, April 7, 2023 to Thursday, April 20, 2023 Filing Period 2: From Friday, October 20, 2023 to Thursday, November 2, 2023 The examination may close without prior notice at any time after a sufficient number of applications have been received. Filing periods may change without prior notice or additional dates may be added, as needed, at a later date. For administrative purposes, filing will close periodically and reopen on the dates noted in the "Application Deadline" section of this bulletin. In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the selection process in the following order: 1) Applicants currently employed by the City of Los Angeles who meet the minimum requirements, or are on a reserve list; 2) Remaining applicants who meet the minimum requirements in sufficient numbers to meet hiring needs based on a random sampling of those qualified candidates. Applicants not selected to be tested may re-apply in a subsequent filing period in order to be considered for that period's selection process. SELECTION PROCESS Examination Weight: Technical Exercise . . . Advisory Interview . . . . 100% The examination will consist of an on-line advisory technical exercise and an interview. In the interview, the following competencies may be evaluated: Judgment and Decision Making; Attention to Detail; Self-Management; Fact Finding; Customer Service; Follow Written Directions; Listening; and other necessary skills, knowledge, and abilities. Additional job analysis information can be obtained by going to https://per.lacity.org/jobs/job-analyses.cfm and clicking on Competencies under Communications Information Representative. Prior to the interview, candidates will be required to complete an advisory technical exercise, which will consist of technical problems related to the duties and responsibilities of a Communications Information Representative. This technical exercise material will not be separately scored but will be presented to the interview board for review and consideration, which may include discussion, in the overall evaluation of the candidate. Those who do not complete the advisory technical exercise will not be invited to the interview and will be considered failed the entire examination. To be considered complete, the advisory technical exercise must include a substantive response for each question or problem included in the advisory technical exercise for which a candidate is required to provide an answer. Please note that candidates must complete the advisory technical exercise and meet the minimum qualifications as stated on this bulletin in order to be considered further in the examination process. The advisory technical exercise will be administered on-line . Candidates invited to participate in the examination will receive an e-mail from the City of Los Angeles outlining the specific steps needed to complete the on-line advisory technical exercise. Candidates who fail to complete the technical exercise as instructed may be disqualified. For candidates who apply during Filing Period 1, it is anticipated that the advisory technical exercise will be administered between TUESDAY, MAY 30, 2023 and TUESDAY, JUNE 6, 2023 . For candidates who apply during Filing Period 2, it is anticipated that the advisory technical exercise will be administered between MONDAY , DECEMBER 11, 2023 and MONDAY, DECEMBER 18, 2023 . Candidates will be notified later by e-mail of the date, time, and location of the interview, which may be held in Los Angeles or on-line. For candidates who apply during Filing Period 1, it is anticipated that interviews will begin during the period of JUNE 26, 2023 to JULY 7, 2023. For candidates who apply during Filing Period 2, it is anticipated that the interviews will begin during the period of JANUARY 8, 2024 to JANUARY 19, 2024. NOTICE : Test dates may be postponed in order to help protect the safety of our candidates and prevent the spread of COVID-19. Candidates will receive an e-mail from the City of Los Angeles Personnel Department if the anticipated test dates are postponed. NOTES : This examination is based on a validation study.As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and upon request, will provide reasonable accommodations to ensure equal access to its programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf .Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.A final average score of 70% or higher is required to be placed on the eligible list.You may take the Communications Information Representative examination only once every 24 months under this bulletin. If you have taken the Communications Information Representative examination during an open filing period in the Personnel Department within the last 24 months under this bulletin, you may not file for this examination at this time. Your rank on the employment list may change as the scores of candidates from other administrations of this examination are merged onto one list. Names may be removed from the open competitive eligible list after 12 months.In accordance with Civil Service Rule, Sec. 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22 and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list.For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf . Notice : If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers. THIS EXAMINATION IS TO BE GIVEN ONLY ON AN OPEN COMPETITIVE BASIS The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome. AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER For additional information and FAQs regarding the City's hiring process, please go to: https://per.lacity.org/faqs/employment-testing-process.html There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees: http://per.lacity.org/bens/index.html Closing Date/Time:
Apr 26, 2023
Full Time
DUTIES ANNUAL SALARY $47,272 to $69,133; $52,575 to $76,880; and $56,605 to $82,747 The salary range in the Department of Water and Power is $55,749 to $69,258; $58,338 to $72,474 and $65,417 to $81,285 NOTES : Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions. Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer.Higher salaries are paid for night work. For information regarding reciprocity between the City of Los Angeles departments and LADWP, go to http://per.lacity.org/Reciprocity_CityDepts_and_DWP.pdf . A Communications Information Representative operates a central voice telephone communication system or a two-way radio console; responds to incoming calls and e-mail messages from the public; routes telephone calls to the proper station; monitors and dispatches personnel via radio; enters and retrieves information from a computer based system; relays messages received orally and in writing; places long distance and/or operator assisted calls; and does incidental clerical work. NOTE : Communications Information Representatives may be required to work in various locations and/or on various shifts. REQUIREMENT(S)/MINIMUM QUALIFICATION(S) One year of full-time paid experience in a customer service call center environment responding to telephonic and/or electronic inquiries and processing requests for service or providing information to customers; and One year of full-time paid office clerical experience; and Graduation from a U.S. high school, G.E.D. or equivalent from a U.S. institution, or a California High School Proficiency Examination (CHSPE) certificate. PROCESS NOTES Applicants who lack six months or less of the required experience may file for this examination. However, they cannot be appointed until the full experience requirement is met.Positions within the Departments of Airports and Transportation require Department of Justice clearance. In addition, some departments may require background investigation clearance.Applicants must list their school name and location, and completion date in Education Section of the application. Applicants who fail to provide this information on their application will not be considered further in this examination and their application will not be processed. SELECTIVE CERTIFICATION In accordance with Charter Section 1010 (b) and Civil Service Rule 5.31, selective certification will be used for some positions that require special skills and/or training. Only persons possessing the following at the time of filing may be considered for appointment to fill such positions. The ability to speak or write a language other than English.One year of full-time paid experience dispatching public safety personnel using a Computer Aided Dispatch (CAD) system.One year of full-time paid experience providing customer service and entering service requests in the MyLA 311 system and DWP’s Customer Care & Billing (CC&B) system in support of Sanitation-related programs in the solids, cleanwater and stormwater programs. Those individuals that desire to be considered for Selective Certification 1, 2, and/or 3, as described above, must respond to the Selective Certification Questionnaire at the time of filing. The Selective Certification Questionnaire is located within the Supplemental Questions section of the City application. Applicants who fail to complete the Selective Certification Questionnaire will not be considered further in selective certification. WHERE TO APPLY & APPLICATION DEADLINE Applications will only be accepted on-line on the dates listed in the "Application Deadline" section of this bulletin. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the “Apply” icon. On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity . NOTE : Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter. Applications will only be accepted on-line on the dates listed below: Filing Period 1: From Friday, April 7, 2023 to Thursday, April 20, 2023 Filing Period 2: From Friday, October 20, 2023 to Thursday, November 2, 2023 The examination may close without prior notice at any time after a sufficient number of applications have been received. Filing periods may change without prior notice or additional dates may be added, as needed, at a later date. For administrative purposes, filing will close periodically and reopen on the dates noted in the "Application Deadline" section of this bulletin. In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the selection process in the following order: 1) Applicants currently employed by the City of Los Angeles who meet the minimum requirements, or are on a reserve list; 2) Remaining applicants who meet the minimum requirements in sufficient numbers to meet hiring needs based on a random sampling of those qualified candidates. Applicants not selected to be tested may re-apply in a subsequent filing period in order to be considered for that period's selection process. SELECTION PROCESS Examination Weight: Technical Exercise . . . Advisory Interview . . . . 100% The examination will consist of an on-line advisory technical exercise and an interview. In the interview, the following competencies may be evaluated: Judgment and Decision Making; Attention to Detail; Self-Management; Fact Finding; Customer Service; Follow Written Directions; Listening; and other necessary skills, knowledge, and abilities. Additional job analysis information can be obtained by going to https://per.lacity.org/jobs/job-analyses.cfm and clicking on Competencies under Communications Information Representative. Prior to the interview, candidates will be required to complete an advisory technical exercise, which will consist of technical problems related to the duties and responsibilities of a Communications Information Representative. This technical exercise material will not be separately scored but will be presented to the interview board for review and consideration, which may include discussion, in the overall evaluation of the candidate. Those who do not complete the advisory technical exercise will not be invited to the interview and will be considered failed the entire examination. To be considered complete, the advisory technical exercise must include a substantive response for each question or problem included in the advisory technical exercise for which a candidate is required to provide an answer. Please note that candidates must complete the advisory technical exercise and meet the minimum qualifications as stated on this bulletin in order to be considered further in the examination process. The advisory technical exercise will be administered on-line . Candidates invited to participate in the examination will receive an e-mail from the City of Los Angeles outlining the specific steps needed to complete the on-line advisory technical exercise. Candidates who fail to complete the technical exercise as instructed may be disqualified. For candidates who apply during Filing Period 1, it is anticipated that the advisory technical exercise will be administered between TUESDAY, MAY 30, 2023 and TUESDAY, JUNE 6, 2023 . For candidates who apply during Filing Period 2, it is anticipated that the advisory technical exercise will be administered between MONDAY , DECEMBER 11, 2023 and MONDAY, DECEMBER 18, 2023 . Candidates will be notified later by e-mail of the date, time, and location of the interview, which may be held in Los Angeles or on-line. For candidates who apply during Filing Period 1, it is anticipated that interviews will begin during the period of JUNE 26, 2023 to JULY 7, 2023. For candidates who apply during Filing Period 2, it is anticipated that the interviews will begin during the period of JANUARY 8, 2024 to JANUARY 19, 2024. NOTICE : Test dates may be postponed in order to help protect the safety of our candidates and prevent the spread of COVID-19. Candidates will receive an e-mail from the City of Los Angeles Personnel Department if the anticipated test dates are postponed. NOTES : This examination is based on a validation study.As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and upon request, will provide reasonable accommodations to ensure equal access to its programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf .Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.A final average score of 70% or higher is required to be placed on the eligible list.You may take the Communications Information Representative examination only once every 24 months under this bulletin. If you have taken the Communications Information Representative examination during an open filing period in the Personnel Department within the last 24 months under this bulletin, you may not file for this examination at this time. Your rank on the employment list may change as the scores of candidates from other administrations of this examination are merged onto one list. Names may be removed from the open competitive eligible list after 12 months.In accordance with Civil Service Rule, Sec. 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22 and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list.For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf . Notice : If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers. THIS EXAMINATION IS TO BE GIVEN ONLY ON AN OPEN COMPETITIVE BASIS The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome. AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER For additional information and FAQs regarding the City's hiring process, please go to: https://per.lacity.org/faqs/employment-testing-process.html There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees: http://per.lacity.org/bens/index.html Closing Date/Time:
Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits and employment stability. BART is looking for people who like to be challenged, work in a fast paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Conditions of Employment All San Francisco Bay Area Rapid Transit District (BART) employees are required to be fully vaccinated against COVID-19 as a condition of employment. You will be required to show proof of your completed COVID-19 vaccination prior to receiving a final offer, unless you receive a COVID-19 Vaccination reasonable accommodation due to a medical condition or a religious exemption due to an approved sincerely held religious belief that prohibits you from receiving a vaccine. BART will review requests for a reasonable accommodation or religious exemption on a case-by-case basis. Documentation may be required. For questions, please contact BART Human Resources, Leave Management at HRDP@bart.gov . Department Capitol Corridor - Marketing and Communications Department Pay and Benefits BART offers comprehensive compensation and benefits programs. Benefits include CalPERS pension; excellent medical (effective January 1, 2023 current employee cost $160.96 monthly for most plans), vision, and dental coverage; supplemental insurances; paid holidays and vacation; as well as two investment programs, one of which is entirely funded by BART. BART does not participate in Social Security. Complimentary BART passes for employee and qualifying dependents. Pay Rate Principal Marketing Representative: $131,454.11 - $170,890.21 (AFSCME Pay Band-H) ** Principal Marketing Representative: initial salary offer will be between $131,454.11/annually - $154,34369/annually ( commensurate with experience and education) Senior Marketing Representative: $115,332.73 - $149,933.87 (AFSCME Pay Band-F) ** Senior Marketing Representative: initial salary offer will be between $115,332.73/annually - $133,960.54/annually (commensurate with experience and education) Posted Date March 6, 2023 Closing Date Open until filled Initial screening of applications will start on March 27, 2023. Reports To Capital Corridor Marketing and Communications Officer Days Off Saturday and Sunday Who May Apply All current BART employees and qualified individuals who are not yet BART employees. Current Assignment The Marketing and Communications department at the Capitol C orridor is looking for a Principal or Senior Marketing Representative (distinction will be made based on skills and work experience of the applicants) to join our team! The Capitol Corridor is an intercity rail service connecting the most economically vibrant urban centers in Northern California-from Auburn/Sacramento to Silicon Valley, and including San Francisco, Oakland, and Berkeley. With free wi-fi on board and a Café Car, Capitol Corridor trains provide a convenient, reliable, and comfortable alternative to the busy I-80, I-680, and I-880 freeways . Capitol Corridor receives administrative support from BART through a managing agency agreement and is a department within BART. The Senior/Principal Marketing Representative(s) will be integral members of Capitol Corridor’s Marketing & Communications Team, providing primary support to the Capitol Corridor Marketing & Communications Officer in programs assigned to the team which include advertising and marketing contracts, campaigns, promotional programs and partnerships, public communications, media relations, content creation for digital and offline channels, customer experience, customer relationship management (CRM), customer service, loyalty programs, community outreach, event planning, and administrative tasks associated with marketing programs. The successful incumbent will develop, execute, and monitor the programs related to the marketing and communications of Capitol Corridor rail service. In addition, the incumbent will ideally have some experience managing vendors, reviewing agreements, and monitoring work deliverables. The incumbent will ideally have some experience identifying the need for, sourcing, implementing, and/or utilizing marketing analytics, productivity, CRM, and automation platforms. The incumbent may also assist in the development and administration of the annual marketing and communications budget; participate in the forecast of funds needed for program needs. Experience with graphic design using Adobe Creative Suite or Canva preferred; multimedia (photography, video editing) experience helpful but not required; experience managing photo/video projects, including talent/location selection, beneficial but not required. Experience in travel, transportation, and/or intercity passenger rail preferred, but not required. The ideal candidate(s) will demonstrate strong knowledge and experience in some or all of the following areas beyond the minimum qualifications: Communications: Experience in managing customer communications programs, including creating written and visual content for digital/print mediums and using digital subscription communication platforms preferred; experience managing contact center activities and customer service programs helpful. Customer Experience: Experience driving customer engagement through social media campaigns, loyalty programs, improving customer touchpoints, using CRM tools, and creating processes to enhance effectiveness of those programs preferred. Marketing, Advertising, Promotions: Experience developing and executing marketing programs, advertising campaigns and promotions, planning events and outreach activities and promotional partnerships to support marketing and communication goals. Experience managing digital communications such as websites, e-mail marketing, SMS/text messaging, social media, etc., including campaign development, report creation, and data analysis. Public and Media Relations: Experience in media relations including creating press releases preferred, as well as planning media events. Experience in planning special events helpful. Administrative: Written and verbal communication and presentation skills to interact with others at all levels including members of the public via phone, email and in-person; e xperience with MS Office 365 and Adobe Acrobat software required; experience using Zoho One applications, such as Desk, CRM, and Analytics preferred; experience using social media scheduling/web publishing platforms, webinar, whiteboard, project management platforms desired; s ome travel throughout the service area and off-shift/weekend hours as necessary. BART has a remote work policy offering up to two remote days per week, after p robationary period. Capitol Corridor receives funding for its positions from the state of California on an annual basis. Essential Job Functions Principal Marketing Representative Develops, plans, and implements a variety of comprehensive customer communication campaigns and strategies to promote District ridership and foster communication with BART customers. Oversees the development, planning and execution of advertising campaigns using a variety of media including print, radio, television and direct mail, including creative development, media planning and placement, ad production and use of pre- and post-evaluations to continually refine District advertising efforts. Develops, plans and implements employee communication campaigns to foster the understanding and sensitivity to various safety/security issues. Administers advertising franchise contracts that bring revenues to the District; ensures that payments are accurate; reviews ads, evaluates new proposals; communicates with other departments regarding changes and manages overall relationships with contractors. Identifies communication gaps and resource needs; develops and coordinates campaigns to communicate messages related to renovation projects, station access, ticket tips, new services and facilities, service quality, etc. Assists in developing website strategies and content for BARTable website and bart.gov co-sponsorship partner and marketing pages; coordinates the content, design, and production of marketing materials and collateral for specific co-marketing programs. Develops and recommends, within District policy, appropriate service, staffing and contracting levels for internet-based programs and other marketing technologies; monitors, evaluates and ensures that website performance is acceptable; and develops new web-based applications. Oversees the development or develops content and graphics for BART newsletters; writes copy, edits, proof-reads and manages print production. Oversees and plans digital communications, such as websites, email marketing, SMS/text messaging, and social media. Manages brochures, publications, and other collateral; ensures that brochures have a consistent look; writes copy, edits and proofreads and supervises graphics development and brochure production; develops printing specifications for brochures; obtains bids for brochure production and coordinates printing contracts. Oversees the production and maintenance of the District’s graphic manual and style guide for all in-house and passenger communications. Oversees and ensures the development and update of District map and schedule display-case signage; coordinates development and production of these items. Responds and interacts frequently with departmental and executive level managers to plan, execute and accomplish broad marketing campaigns and goals. Serves as lead to respond to marketing inquiries from business, government, and the general public; develops and implements joint marketing campaigns and proposals; coordinates joint marketing campaigns with existing District campaigns. Develops joint campaigns and co-sponsorships with destination locations and recreational venues to maintain and increase District ridership in off-peak hours; maintains records of trade values granted and received; manages relationship-marketing programs. Manages and monitors marketing program budgets; submits budget recommendations; monitors expenditures. Prepares and presents a variety of periodic and special reports to department and executive level managers. Represents the District in meetings with representatives of governmental agencies, professional business and community organizations and the public. Senior Marketing Representative Performs the more complex and difficult work of staff responsible for promoting District ridership and communicating with BART customers. Develops and executes advertising campaigns using a variety of media including print, radio, television, social media, and direct mail, including creative development, media planning and placement, ad production and use of pre and post-evaluations to continually refine District advertising efforts. Coordinates advertising franchise contracts that bring revenues to the District; ensures that payments are accurate; reviews ads, evaluates new proposals; communicates with other departments regarding changes and manages overall relationships with contractors. Identifies communication gaps; develops and coordinates campaigns to communicate messages related to courtesy, renovation projects, station access, ticket tips, new services and facilities, service quality, job recruitment and other areas. Coordinates website content; develops website strategies and new enhancements; ensures that website performance is acceptable; and develops new web-based applications; develops social media marketing campaigns and monitors users social media engagement. Develops content and graphics for BART newsletters; writes copy, edits, proof-reads, and manages print production. Coordinates the content, design and production of brochures, publications, and other collateral; ensures that brochures have a consistent look; writes copy, edits and proofreads and supervises graphics development and brochure production; develops printing specifications for brochures; obtains bids for brochure production and coordinates printing contracts. Produces and maintains the District’s graphic manual and style guide for all in-house and passenger communications. Develops and updates District map and schedule display-case signage; coordinates development and production of these items. Responds to marketing inquiries from business, government, and the general public; develops and implements joint marketing campaigns and proposals; coordinates joint marketing campaigns with existing District campaigns. Develops joint campaigns and co-sponsorships with destination locations and recreational venues to maintain and increase District ridership in off-peak hours; establishes strategic, ongoing relationships with key organizations that support and develop tourism; maintains records of trade values granted and received; manages relationship marketing programs. Produces and maintains the District's graphic manual and style guide for all in-house and passenger communications. Prepares and monitors marketing program budgets; submits budget recommendations; monitors expenditures. Prepares a variety of periodic and special reports; prepares plans, forms, expense report, letters, emails, and other communication as needed. Confers with and provides professional assistance to members of District departments on marketing matters; communicates with other departments and entities on marketing contracts. Represents the District in meetings with representatives of governmental agencies, professional business and community organizations and the public. Minimum Qualifications Principal Marketing Representative Education: A Bachelor’s degree in marketing, journalism, public relations, communications, or a closely related field from an accredited college or university. Experience: Four (4) years of (full-time equivalent) verifiable professional marketing program or related experience. Other Requirements: Must possess a valid California driver’s license and have a satisfactory driving record. Must be willing to travel locally and out of state. Substitution: Additional professional experience as outlined above may be substituted for the education on a year-for-year basis. A college degree is preferred. WORKING CONDITIONS Environmental Conditions: Office environment; exposure to computer screens. Physical Conditions: May require maintaining physical condition necessary for sitting for prolonged periods of time. Knowledge of: Operations, services and activities of a public transportation marketing program. Advanced methods and techniques of marketing. Advanced principles and practices of advertising program development. Advanced methods and techniques of graphic and printing production. Advanced methods and techniques of effective written and verbal communication skills. Internet marketing, design, and production of advertisements on the internet. Principles and practices of the marketing services program and project management. Principles of supervision, training and performance evaluation. Principles and practice of budgeting, purchasing, accounting, record keeping and reporting. Current office procedures, methods and equipment including computers. Applicable computer software applications. Related Federal, State and local codes, laws and regulations. Skill in: Independently developing, planning and implementing marketing and communication campaigns using a variety of media. Managing various programs and projects to promote BART ridership. Interpreting, explaining and enforcing department policies and procedures. Organizing, planning and implementing complex multi-faceted marketing events and programs. Effectively using the internet for marketing, advertising, and communicating. Copy writing, editing and proofreading various written marketing materials. Preparing a variety of effective written, graphic and verbal communications for public information. Successfully negotiating in order to find common ground, solutions, and alternatives. Evaluating and analyzing effectiveness of marketing programs and activities. Selecting, supervising, training and evaluating staff. Preparing clear and concise reports, letters, program outlines and event plans. Operating office equipment including computers and supporting word processing and spreadsheet applications. Communicating clearly and concisely, both orally and in writing. Establishing and maintaining effective working relationships with those contacted in the course of work. Senior Marketing Representative Education: Possession of a Bachelor’s degree in marketing, journalism, public relations, communications, or a closely related field from an accredited college or university. Experience: Three (3) years of (full-time equivalent) verifiable professional marketing program or related experience. Other Requirements: Must possess a valid California driver’s license and have a satisfactory driving record. Must be willing to travel locally and out of state. Substitution: Additional professional experience as outlined above may be substituted for the education on a year-for- year basis. A college degree is preferred. WORKING CONDITIONS Environmental Conditions: Office environment; exposure to computer screens. Physical Conditions: May require maintaining physical condition necessary for sitting for prolonged periods of time Knowledge of: Operations, services, and activities of a public transportation marketing program Advanced methods and techniques of marketing Advanced principles and practices of advertising program development Advanced methods and techniques of graphic and printing production Advanced methods and techniques of effective written and verbal communication Marketing and advertising concepts and principles Principles and practices of marketing services program and project management Principles and practices of budgeting, purchasing and accounting Principles and procedures of financial record keeping and reporting Current office procedures, methods and equipment including computers Applicable computer software applications Related Federal, State and local codes, laws and regulations Skill/Ability in: Independently performing the most difficult marketing tasks Interpreting, explaining and enforcing department policies and procedures Managing various programs and projects to promote BART ridership Increasing District ridership, with a focus on off-peak times and leisure trips Organizing, planning and implementing complex multi-faceted marketing events and programs to communicate with the community and BART customers Creating digital forms of marketing including signage, banners, and social media Copy writing, editing and proofreading various written marketing materials Preparing a variety of effective written, graphic, and verbal communications for public information Evaluating and analyzing effectiveness of marketing programs and activities Preparing clear and concise reports, letters, program outlines and event plans Operating office equipment including computers and supporting word processing and spreadsheet applications Working independently in the absence of supervision Communicating clearly and concisely, both orally and in writing Establishing and maintaining effective working relationships with those contacted in the course of work Selection Process This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations) The selection process for this position will be in accordance with the applicable collective bargaining agreement. Application Process External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112. Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on WebBART. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688. All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself. Applications must be complete by the closing date and time listed on the job announcement. Equal Employment Opportunity The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs. Other Information Please be prepared to present documentation in support of any required licenses, degrees, or certifications upon request. Please note that any job announcement may be canceled at any time. Note When you have successfully applied for this position you will receive an auto reply e-mail acknowledging that your application was received for this position. Please retain a copy of the e-mail for your records. If you receive an auto reply that does not specifically reference this position, please email Employment Help at employment@bart.gov for assistance. To verify submission of your application, click on the 'My Career Tools' link at the top of the 'Careers Home Page' after submitting your application to view the list of applications you have submitted (including application date and status). If you have further questions, please email the Employment Help at employment@bart.gov , between the hours of 8:15am - 5:00pm, Monday- Friday.
Apr 01, 2023
Full Time
Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits and employment stability. BART is looking for people who like to be challenged, work in a fast paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Conditions of Employment All San Francisco Bay Area Rapid Transit District (BART) employees are required to be fully vaccinated against COVID-19 as a condition of employment. You will be required to show proof of your completed COVID-19 vaccination prior to receiving a final offer, unless you receive a COVID-19 Vaccination reasonable accommodation due to a medical condition or a religious exemption due to an approved sincerely held religious belief that prohibits you from receiving a vaccine. BART will review requests for a reasonable accommodation or religious exemption on a case-by-case basis. Documentation may be required. For questions, please contact BART Human Resources, Leave Management at HRDP@bart.gov . Department Capitol Corridor - Marketing and Communications Department Pay and Benefits BART offers comprehensive compensation and benefits programs. Benefits include CalPERS pension; excellent medical (effective January 1, 2023 current employee cost $160.96 monthly for most plans), vision, and dental coverage; supplemental insurances; paid holidays and vacation; as well as two investment programs, one of which is entirely funded by BART. BART does not participate in Social Security. Complimentary BART passes for employee and qualifying dependents. Pay Rate Principal Marketing Representative: $131,454.11 - $170,890.21 (AFSCME Pay Band-H) ** Principal Marketing Representative: initial salary offer will be between $131,454.11/annually - $154,34369/annually ( commensurate with experience and education) Senior Marketing Representative: $115,332.73 - $149,933.87 (AFSCME Pay Band-F) ** Senior Marketing Representative: initial salary offer will be between $115,332.73/annually - $133,960.54/annually (commensurate with experience and education) Posted Date March 6, 2023 Closing Date Open until filled Initial screening of applications will start on March 27, 2023. Reports To Capital Corridor Marketing and Communications Officer Days Off Saturday and Sunday Who May Apply All current BART employees and qualified individuals who are not yet BART employees. Current Assignment The Marketing and Communications department at the Capitol C orridor is looking for a Principal or Senior Marketing Representative (distinction will be made based on skills and work experience of the applicants) to join our team! The Capitol Corridor is an intercity rail service connecting the most economically vibrant urban centers in Northern California-from Auburn/Sacramento to Silicon Valley, and including San Francisco, Oakland, and Berkeley. With free wi-fi on board and a Café Car, Capitol Corridor trains provide a convenient, reliable, and comfortable alternative to the busy I-80, I-680, and I-880 freeways . Capitol Corridor receives administrative support from BART through a managing agency agreement and is a department within BART. The Senior/Principal Marketing Representative(s) will be integral members of Capitol Corridor’s Marketing & Communications Team, providing primary support to the Capitol Corridor Marketing & Communications Officer in programs assigned to the team which include advertising and marketing contracts, campaigns, promotional programs and partnerships, public communications, media relations, content creation for digital and offline channels, customer experience, customer relationship management (CRM), customer service, loyalty programs, community outreach, event planning, and administrative tasks associated with marketing programs. The successful incumbent will develop, execute, and monitor the programs related to the marketing and communications of Capitol Corridor rail service. In addition, the incumbent will ideally have some experience managing vendors, reviewing agreements, and monitoring work deliverables. The incumbent will ideally have some experience identifying the need for, sourcing, implementing, and/or utilizing marketing analytics, productivity, CRM, and automation platforms. The incumbent may also assist in the development and administration of the annual marketing and communications budget; participate in the forecast of funds needed for program needs. Experience with graphic design using Adobe Creative Suite or Canva preferred; multimedia (photography, video editing) experience helpful but not required; experience managing photo/video projects, including talent/location selection, beneficial but not required. Experience in travel, transportation, and/or intercity passenger rail preferred, but not required. The ideal candidate(s) will demonstrate strong knowledge and experience in some or all of the following areas beyond the minimum qualifications: Communications: Experience in managing customer communications programs, including creating written and visual content for digital/print mediums and using digital subscription communication platforms preferred; experience managing contact center activities and customer service programs helpful. Customer Experience: Experience driving customer engagement through social media campaigns, loyalty programs, improving customer touchpoints, using CRM tools, and creating processes to enhance effectiveness of those programs preferred. Marketing, Advertising, Promotions: Experience developing and executing marketing programs, advertising campaigns and promotions, planning events and outreach activities and promotional partnerships to support marketing and communication goals. Experience managing digital communications such as websites, e-mail marketing, SMS/text messaging, social media, etc., including campaign development, report creation, and data analysis. Public and Media Relations: Experience in media relations including creating press releases preferred, as well as planning media events. Experience in planning special events helpful. Administrative: Written and verbal communication and presentation skills to interact with others at all levels including members of the public via phone, email and in-person; e xperience with MS Office 365 and Adobe Acrobat software required; experience using Zoho One applications, such as Desk, CRM, and Analytics preferred; experience using social media scheduling/web publishing platforms, webinar, whiteboard, project management platforms desired; s ome travel throughout the service area and off-shift/weekend hours as necessary. BART has a remote work policy offering up to two remote days per week, after p robationary period. Capitol Corridor receives funding for its positions from the state of California on an annual basis. Essential Job Functions Principal Marketing Representative Develops, plans, and implements a variety of comprehensive customer communication campaigns and strategies to promote District ridership and foster communication with BART customers. Oversees the development, planning and execution of advertising campaigns using a variety of media including print, radio, television and direct mail, including creative development, media planning and placement, ad production and use of pre- and post-evaluations to continually refine District advertising efforts. Develops, plans and implements employee communication campaigns to foster the understanding and sensitivity to various safety/security issues. Administers advertising franchise contracts that bring revenues to the District; ensures that payments are accurate; reviews ads, evaluates new proposals; communicates with other departments regarding changes and manages overall relationships with contractors. Identifies communication gaps and resource needs; develops and coordinates campaigns to communicate messages related to renovation projects, station access, ticket tips, new services and facilities, service quality, etc. Assists in developing website strategies and content for BARTable website and bart.gov co-sponsorship partner and marketing pages; coordinates the content, design, and production of marketing materials and collateral for specific co-marketing programs. Develops and recommends, within District policy, appropriate service, staffing and contracting levels for internet-based programs and other marketing technologies; monitors, evaluates and ensures that website performance is acceptable; and develops new web-based applications. Oversees the development or develops content and graphics for BART newsletters; writes copy, edits, proof-reads and manages print production. Oversees and plans digital communications, such as websites, email marketing, SMS/text messaging, and social media. Manages brochures, publications, and other collateral; ensures that brochures have a consistent look; writes copy, edits and proofreads and supervises graphics development and brochure production; develops printing specifications for brochures; obtains bids for brochure production and coordinates printing contracts. Oversees the production and maintenance of the District’s graphic manual and style guide for all in-house and passenger communications. Oversees and ensures the development and update of District map and schedule display-case signage; coordinates development and production of these items. Responds and interacts frequently with departmental and executive level managers to plan, execute and accomplish broad marketing campaigns and goals. Serves as lead to respond to marketing inquiries from business, government, and the general public; develops and implements joint marketing campaigns and proposals; coordinates joint marketing campaigns with existing District campaigns. Develops joint campaigns and co-sponsorships with destination locations and recreational venues to maintain and increase District ridership in off-peak hours; maintains records of trade values granted and received; manages relationship-marketing programs. Manages and monitors marketing program budgets; submits budget recommendations; monitors expenditures. Prepares and presents a variety of periodic and special reports to department and executive level managers. Represents the District in meetings with representatives of governmental agencies, professional business and community organizations and the public. Senior Marketing Representative Performs the more complex and difficult work of staff responsible for promoting District ridership and communicating with BART customers. Develops and executes advertising campaigns using a variety of media including print, radio, television, social media, and direct mail, including creative development, media planning and placement, ad production and use of pre and post-evaluations to continually refine District advertising efforts. Coordinates advertising franchise contracts that bring revenues to the District; ensures that payments are accurate; reviews ads, evaluates new proposals; communicates with other departments regarding changes and manages overall relationships with contractors. Identifies communication gaps; develops and coordinates campaigns to communicate messages related to courtesy, renovation projects, station access, ticket tips, new services and facilities, service quality, job recruitment and other areas. Coordinates website content; develops website strategies and new enhancements; ensures that website performance is acceptable; and develops new web-based applications; develops social media marketing campaigns and monitors users social media engagement. Develops content and graphics for BART newsletters; writes copy, edits, proof-reads, and manages print production. Coordinates the content, design and production of brochures, publications, and other collateral; ensures that brochures have a consistent look; writes copy, edits and proofreads and supervises graphics development and brochure production; develops printing specifications for brochures; obtains bids for brochure production and coordinates printing contracts. Produces and maintains the District’s graphic manual and style guide for all in-house and passenger communications. Develops and updates District map and schedule display-case signage; coordinates development and production of these items. Responds to marketing inquiries from business, government, and the general public; develops and implements joint marketing campaigns and proposals; coordinates joint marketing campaigns with existing District campaigns. Develops joint campaigns and co-sponsorships with destination locations and recreational venues to maintain and increase District ridership in off-peak hours; establishes strategic, ongoing relationships with key organizations that support and develop tourism; maintains records of trade values granted and received; manages relationship marketing programs. Produces and maintains the District's graphic manual and style guide for all in-house and passenger communications. Prepares and monitors marketing program budgets; submits budget recommendations; monitors expenditures. Prepares a variety of periodic and special reports; prepares plans, forms, expense report, letters, emails, and other communication as needed. Confers with and provides professional assistance to members of District departments on marketing matters; communicates with other departments and entities on marketing contracts. Represents the District in meetings with representatives of governmental agencies, professional business and community organizations and the public. Minimum Qualifications Principal Marketing Representative Education: A Bachelor’s degree in marketing, journalism, public relations, communications, or a closely related field from an accredited college or university. Experience: Four (4) years of (full-time equivalent) verifiable professional marketing program or related experience. Other Requirements: Must possess a valid California driver’s license and have a satisfactory driving record. Must be willing to travel locally and out of state. Substitution: Additional professional experience as outlined above may be substituted for the education on a year-for-year basis. A college degree is preferred. WORKING CONDITIONS Environmental Conditions: Office environment; exposure to computer screens. Physical Conditions: May require maintaining physical condition necessary for sitting for prolonged periods of time. Knowledge of: Operations, services and activities of a public transportation marketing program. Advanced methods and techniques of marketing. Advanced principles and practices of advertising program development. Advanced methods and techniques of graphic and printing production. Advanced methods and techniques of effective written and verbal communication skills. Internet marketing, design, and production of advertisements on the internet. Principles and practices of the marketing services program and project management. Principles of supervision, training and performance evaluation. Principles and practice of budgeting, purchasing, accounting, record keeping and reporting. Current office procedures, methods and equipment including computers. Applicable computer software applications. Related Federal, State and local codes, laws and regulations. Skill in: Independently developing, planning and implementing marketing and communication campaigns using a variety of media. Managing various programs and projects to promote BART ridership. Interpreting, explaining and enforcing department policies and procedures. Organizing, planning and implementing complex multi-faceted marketing events and programs. Effectively using the internet for marketing, advertising, and communicating. Copy writing, editing and proofreading various written marketing materials. Preparing a variety of effective written, graphic and verbal communications for public information. Successfully negotiating in order to find common ground, solutions, and alternatives. Evaluating and analyzing effectiveness of marketing programs and activities. Selecting, supervising, training and evaluating staff. Preparing clear and concise reports, letters, program outlines and event plans. Operating office equipment including computers and supporting word processing and spreadsheet applications. Communicating clearly and concisely, both orally and in writing. Establishing and maintaining effective working relationships with those contacted in the course of work. Senior Marketing Representative Education: Possession of a Bachelor’s degree in marketing, journalism, public relations, communications, or a closely related field from an accredited college or university. Experience: Three (3) years of (full-time equivalent) verifiable professional marketing program or related experience. Other Requirements: Must possess a valid California driver’s license and have a satisfactory driving record. Must be willing to travel locally and out of state. Substitution: Additional professional experience as outlined above may be substituted for the education on a year-for- year basis. A college degree is preferred. WORKING CONDITIONS Environmental Conditions: Office environment; exposure to computer screens. Physical Conditions: May require maintaining physical condition necessary for sitting for prolonged periods of time Knowledge of: Operations, services, and activities of a public transportation marketing program Advanced methods and techniques of marketing Advanced principles and practices of advertising program development Advanced methods and techniques of graphic and printing production Advanced methods and techniques of effective written and verbal communication Marketing and advertising concepts and principles Principles and practices of marketing services program and project management Principles and practices of budgeting, purchasing and accounting Principles and procedures of financial record keeping and reporting Current office procedures, methods and equipment including computers Applicable computer software applications Related Federal, State and local codes, laws and regulations Skill/Ability in: Independently performing the most difficult marketing tasks Interpreting, explaining and enforcing department policies and procedures Managing various programs and projects to promote BART ridership Increasing District ridership, with a focus on off-peak times and leisure trips Organizing, planning and implementing complex multi-faceted marketing events and programs to communicate with the community and BART customers Creating digital forms of marketing including signage, banners, and social media Copy writing, editing and proofreading various written marketing materials Preparing a variety of effective written, graphic, and verbal communications for public information Evaluating and analyzing effectiveness of marketing programs and activities Preparing clear and concise reports, letters, program outlines and event plans Operating office equipment including computers and supporting word processing and spreadsheet applications Working independently in the absence of supervision Communicating clearly and concisely, both orally and in writing Establishing and maintaining effective working relationships with those contacted in the course of work Selection Process This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations) The selection process for this position will be in accordance with the applicable collective bargaining agreement. Application Process External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112. Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on WebBART. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688. All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself. Applications must be complete by the closing date and time listed on the job announcement. Equal Employment Opportunity The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs. Other Information Please be prepared to present documentation in support of any required licenses, degrees, or certifications upon request. Please note that any job announcement may be canceled at any time. Note When you have successfully applied for this position you will receive an auto reply e-mail acknowledging that your application was received for this position. Please retain a copy of the e-mail for your records. If you receive an auto reply that does not specifically reference this position, please email Employment Help at employment@bart.gov for assistance. To verify submission of your application, click on the 'My Career Tools' link at the top of the 'Careers Home Page' after submitting your application to view the list of applications you have submitted (including application date and status). If you have further questions, please email the Employment Help at employment@bart.gov , between the hours of 8:15am - 5:00pm, Monday- Friday.
Santa Fe Springs, CA
Santa Fe Springs, California, United States
Updated: 3/24/2023 **Incumbent will be placed at Step E of the salary range which is $25.83 per hour** This recruitment will remain open until a sufficient number of qualified applications have been received and may close without notice. The City of Santa Fe Springs seeks applications for Part-Time Public Safety Officers. This is a part-time/hourly, non-benefited position. Under general supervision, the Public Safety Officer; responds to calls throughout the City; interviews victims and witnesses, and prepares accurate crime reports. Collects and secures evidence; performs traffic accident investigations. Provides support to police officers and fire suppression personnel. Performs traffic control during emergency situations. Assists the public with various issues, including criminal, civil, city business, and other related questions. Monitors and patrols City facilities, grounds, and parks to enforce safety and security; secures and locks City facilities; enforces and monitors local, state, and vehicle code violations; issues parking citations; resolves criminal complaints and requests from city staff, residents, and businesses, and performs related duties as required. This position is currently scheduled to work approximately 30 hours per week* (7:00 am - 4:30 pm; 12:30 pm - 10:00 pm, or as needed), Monday through Sunday. Will be required to work a variety of hours including days, evenings, and holidays. *ACA/Health Benefits: Health benefits will be offered to incumbents working an average of 30 or above weekly hours, as required under the Affordable Care Act ACA. The City currently offers enrollment in Kaiser Permanente Health Plans (Traditional HMO/Deductible HMO). Currently, there are four (4) vacancies; however, the established list may be utilized to fill future vacancies as needed. SUPERVISION RECEIVED: Receives direct supervision from a Lead Public Safety Officer and/or Public Safety Officer Supervisor. SUPERVISION EXERCISED: None. Examples of Duties / Knowledge & Skills EXAMPLES OF DUTIES AND RESPONSIBILITIES: A. Held in Common: Supports the Mission of the City and its Elected and Appointed Officials.Provides courteous and timely service to the public as the ultimate employer.Works cooperatively with other City employees.Exhibits integrity and displays ethical behavior. B. Essential Job Specific Duties: Monitors and patrols City facilities, grounds, and parks to enforce safety and security.Responds to calls for service throughout the City.Provides support to police officers and fire suppression personnel.Prepares criminal and non-criminal police reports.Patrols the City in a marked Public Safety vehicle, and conducts bicycle patrol.Marks, cites, tags, and removes vehicles from City streets.Deploys and retrieves radar trailers.Issues written warnings and citations for parking and other municipal code violations. C. Other Job Specific Duties Assists the public with various issues, including criminal, civil, city business, and other related questions.Participates in required staff meetings and in-service training.Provides coverage at various City facility permit activities, at the City's Police Services Center, and Emergency Operations Center.Performs related duties as required. Minimum qualifications & Requirements REPRESENTATIVE COMPETENCIES AND QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill and ability required to satisfactorily perform the jobs essential duties and responsibilities. Knowledge of: Basic Law enforcement practices and procedures. Safety practices, procedures, and regulations. Departmental policies and procedures. Modern office procedures and equipment including computers. Word processing and other related software applications. Ability to: Patrol City facilities and grounds. Interact effectively with a wide variety of individuals. Interpret, apply, and explain City ordinances, laws, rules, and regulations. Follow written and oral instructions. Communicate effectively verbally and in writing. Write using proper English composition, grammar, spelling, and punctuation. Work with accuracy and attention to detail. Operate and use radios, modern office equipment and other communication equipment. Effectively organize and prioritize assigned work. Establish and maintain effective working relationships with other people. EDUCATION AND EXPERIENCE: The following requirements generally demonstrate possession of the minimum requisite knowledge and ability necessary to perform the duties of the position. A typical way to obtain these would be: High School Diploma or an equivalent certificate or diploma recognized by the State of California. Ability to speak and understand Spanish preferred. One (1) year of public contact experience. A valid State of California Driver's License and an acceptable driving record. Must be 18 years of age Possession of or ability to obtain a PC 832 within one year of appointment to this classification. Supplemental information NEPOTISM POLICY: Relatives may be appointed regardless of the designation of full or part-time classification. Candidates with relatives employed by the City will be excluded from applying for a vacancy if one or more of the following criteria exist: 1) The appointment of a relative would place one in a supervisory capacity directly over the other 2) The appointment would create a situation in which it is a conceivable personal gain for one could be obtained by the actions of the other 3) The appointment would create a situation where performance or non-performance of either would have a direct effect upon the performance of the other 4) The appointment would create a situation where the confidentiality of either could be compromised. Candidates with relatives employed by the City will be evaluated on a case-by-case basis. "Relative" shall be defined as mother, father, son, daughter, brother, sister, grandmother, grandfather, grandchild, spouse, domestic partner, stepmother, step-father, step-sister, step-brother, stepchild, and stepgrandchild. WORKING CONDITIONS: The work environment characteristics described are representative of those an employee encounters in performing the essential functions of this job. Work is performed indoors and in the field. Utilizes hand tools. Occasional exposure to chemicals, fumes, gases, and odors. Occasional contact with dissatisfied or distressed individuals. Noise level is quiet to moderate. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable employees with disabilities to perform essential duties. Stand, sit, walk, kneel, crouch, stoop, and bend. Push, pull, and reach overhead and above shoulders. Hear and speak both in person and on the telephone. Use hands and fingers to operate office equipment. See well enough to read documents and operate office equipment. Lift and move up to 50 pounds. HOW TO APPLY Applicants are required to complete and submit a City application on-line. Resumes or faxed copies will not be accepted in lieu of the City on-line application. To apply, click on the link located at the top of this page. New users must first create an account. METHOD OF SELECTION Selection may be based on an application review, performance examination and evaluation, and a structured interview. After a conditional offer of employment, an appointment will be contingent upon the candidate's successful completion of a background investigation and criminal record check, polygraph, and physical examination, including a drug screen. ACCOMMODATION If you require special testing and/or interview accommodations due to a physical, mental, or learning disability, please call the Human Resources Office at (562) 409-7530 at least 5 days prior to the scheduled date. Non-Benefited
Apr 01, 2023
Updated: 3/24/2023 **Incumbent will be placed at Step E of the salary range which is $25.83 per hour** This recruitment will remain open until a sufficient number of qualified applications have been received and may close without notice. The City of Santa Fe Springs seeks applications for Part-Time Public Safety Officers. This is a part-time/hourly, non-benefited position. Under general supervision, the Public Safety Officer; responds to calls throughout the City; interviews victims and witnesses, and prepares accurate crime reports. Collects and secures evidence; performs traffic accident investigations. Provides support to police officers and fire suppression personnel. Performs traffic control during emergency situations. Assists the public with various issues, including criminal, civil, city business, and other related questions. Monitors and patrols City facilities, grounds, and parks to enforce safety and security; secures and locks City facilities; enforces and monitors local, state, and vehicle code violations; issues parking citations; resolves criminal complaints and requests from city staff, residents, and businesses, and performs related duties as required. This position is currently scheduled to work approximately 30 hours per week* (7:00 am - 4:30 pm; 12:30 pm - 10:00 pm, or as needed), Monday through Sunday. Will be required to work a variety of hours including days, evenings, and holidays. *ACA/Health Benefits: Health benefits will be offered to incumbents working an average of 30 or above weekly hours, as required under the Affordable Care Act ACA. The City currently offers enrollment in Kaiser Permanente Health Plans (Traditional HMO/Deductible HMO). Currently, there are four (4) vacancies; however, the established list may be utilized to fill future vacancies as needed. SUPERVISION RECEIVED: Receives direct supervision from a Lead Public Safety Officer and/or Public Safety Officer Supervisor. SUPERVISION EXERCISED: None. Examples of Duties / Knowledge & Skills EXAMPLES OF DUTIES AND RESPONSIBILITIES: A. Held in Common: Supports the Mission of the City and its Elected and Appointed Officials.Provides courteous and timely service to the public as the ultimate employer.Works cooperatively with other City employees.Exhibits integrity and displays ethical behavior. B. Essential Job Specific Duties: Monitors and patrols City facilities, grounds, and parks to enforce safety and security.Responds to calls for service throughout the City.Provides support to police officers and fire suppression personnel.Prepares criminal and non-criminal police reports.Patrols the City in a marked Public Safety vehicle, and conducts bicycle patrol.Marks, cites, tags, and removes vehicles from City streets.Deploys and retrieves radar trailers.Issues written warnings and citations for parking and other municipal code violations. C. Other Job Specific Duties Assists the public with various issues, including criminal, civil, city business, and other related questions.Participates in required staff meetings and in-service training.Provides coverage at various City facility permit activities, at the City's Police Services Center, and Emergency Operations Center.Performs related duties as required. Minimum qualifications & Requirements REPRESENTATIVE COMPETENCIES AND QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill and ability required to satisfactorily perform the jobs essential duties and responsibilities. Knowledge of: Basic Law enforcement practices and procedures. Safety practices, procedures, and regulations. Departmental policies and procedures. Modern office procedures and equipment including computers. Word processing and other related software applications. Ability to: Patrol City facilities and grounds. Interact effectively with a wide variety of individuals. Interpret, apply, and explain City ordinances, laws, rules, and regulations. Follow written and oral instructions. Communicate effectively verbally and in writing. Write using proper English composition, grammar, spelling, and punctuation. Work with accuracy and attention to detail. Operate and use radios, modern office equipment and other communication equipment. Effectively organize and prioritize assigned work. Establish and maintain effective working relationships with other people. EDUCATION AND EXPERIENCE: The following requirements generally demonstrate possession of the minimum requisite knowledge and ability necessary to perform the duties of the position. A typical way to obtain these would be: High School Diploma or an equivalent certificate or diploma recognized by the State of California. Ability to speak and understand Spanish preferred. One (1) year of public contact experience. A valid State of California Driver's License and an acceptable driving record. Must be 18 years of age Possession of or ability to obtain a PC 832 within one year of appointment to this classification. Supplemental information NEPOTISM POLICY: Relatives may be appointed regardless of the designation of full or part-time classification. Candidates with relatives employed by the City will be excluded from applying for a vacancy if one or more of the following criteria exist: 1) The appointment of a relative would place one in a supervisory capacity directly over the other 2) The appointment would create a situation in which it is a conceivable personal gain for one could be obtained by the actions of the other 3) The appointment would create a situation where performance or non-performance of either would have a direct effect upon the performance of the other 4) The appointment would create a situation where the confidentiality of either could be compromised. Candidates with relatives employed by the City will be evaluated on a case-by-case basis. "Relative" shall be defined as mother, father, son, daughter, brother, sister, grandmother, grandfather, grandchild, spouse, domestic partner, stepmother, step-father, step-sister, step-brother, stepchild, and stepgrandchild. WORKING CONDITIONS: The work environment characteristics described are representative of those an employee encounters in performing the essential functions of this job. Work is performed indoors and in the field. Utilizes hand tools. Occasional exposure to chemicals, fumes, gases, and odors. Occasional contact with dissatisfied or distressed individuals. Noise level is quiet to moderate. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable employees with disabilities to perform essential duties. Stand, sit, walk, kneel, crouch, stoop, and bend. Push, pull, and reach overhead and above shoulders. Hear and speak both in person and on the telephone. Use hands and fingers to operate office equipment. See well enough to read documents and operate office equipment. Lift and move up to 50 pounds. HOW TO APPLY Applicants are required to complete and submit a City application on-line. Resumes or faxed copies will not be accepted in lieu of the City on-line application. To apply, click on the link located at the top of this page. New users must first create an account. METHOD OF SELECTION Selection may be based on an application review, performance examination and evaluation, and a structured interview. After a conditional offer of employment, an appointment will be contingent upon the candidate's successful completion of a background investigation and criminal record check, polygraph, and physical examination, including a drug screen. ACCOMMODATION If you require special testing and/or interview accommodations due to a physical, mental, or learning disability, please call the Human Resources Office at (562) 409-7530 at least 5 days prior to the scheduled date. Non-Benefited
City of Sacramento, CA
Sacramento, California, United States
THE POSITION The City of Sacramento requires all newly appointed employees to be fully vaccinated against COVID-19 as a condition of employment. Candidates seeking an accommodation from this requirement will be considered on a case-by-case basis. IDEAL CANDIDATE STATEMENT The Customer Service Representative reports to the Customer Service Supervisor within the Customer Service Unit in the Department of Utilities. The ideal candidate displays enthusiasm for customer service and has call center, banking, or cashiering experience and values providing exceptional customer service. The ideal candidate has the ability to explain complex billing issues to customers, both orally, and in writing, in an environment responding to a high volume of customer contacts. To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. - Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. - Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. - Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. - Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. - Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. - Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. - Perform notary services. - Assist in the training of other employees. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar, and punctuation. - Proper public and telephone contact practices. - Basic financial record keeping procedures and methods. - Methods and equipment used in processing payment and other fees. - Modern office practices, procedures and equipment, including filing systems. - Basic mathematical principles and procedures. - Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. - Computer operations, including computer software applications and other specialized business applications. - Organization, procedures and operating details of City department to which assigned. Skills in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Be flexible with changes in policies and procedures - Work under pressure. - Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Learn the organization, procedure and operation details of the City. - Use a variety of business software applications in order to complete assigned duties in a timely manner. - Use good judgment in the application of City policies, regulations and procedures. - Work any shift, including weekends and holidays is mandatory for some assignments. - Maintain appropriate records and reports. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Understand and follow oral and written instructions. - Work with minimal supervision. - Speak clearly and concisely. - Perform notary services. - Work with a diverse group. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Some assignments may require possession of a valid California Class C Driver License. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application, or sent to the Employment Office by email/fax or mailed by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass LiveScan/fingerprinting; and provide proof of receiving a complete COVID-19 vaccination. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at http://www.cityofsacramento.org/HR/Career-Opportunities ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: http://portal.cityofsacramento.org/HR/Divisions/Administration/HR-Boards-Commissions/Civil-Service-Board Union Contracts: http://portal.cityofsacramento.org/HR/Divisions/Labor-Relations/Labor-Agreements Salary Schedule: http://portal.cityofsacramento.org/HR/Document-Library Closing Date/Time: 6/8/2023 11:59 PM Pacific
May 26, 2023
Full Time
THE POSITION The City of Sacramento requires all newly appointed employees to be fully vaccinated against COVID-19 as a condition of employment. Candidates seeking an accommodation from this requirement will be considered on a case-by-case basis. IDEAL CANDIDATE STATEMENT The Customer Service Representative reports to the Customer Service Supervisor within the Customer Service Unit in the Department of Utilities. The ideal candidate displays enthusiasm for customer service and has call center, banking, or cashiering experience and values providing exceptional customer service. The ideal candidate has the ability to explain complex billing issues to customers, both orally, and in writing, in an environment responding to a high volume of customer contacts. To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. - Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. - Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. - Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. - Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. - Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. - Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. - Perform notary services. - Assist in the training of other employees. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar, and punctuation. - Proper public and telephone contact practices. - Basic financial record keeping procedures and methods. - Methods and equipment used in processing payment and other fees. - Modern office practices, procedures and equipment, including filing systems. - Basic mathematical principles and procedures. - Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. - Computer operations, including computer software applications and other specialized business applications. - Organization, procedures and operating details of City department to which assigned. Skills in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Be flexible with changes in policies and procedures - Work under pressure. - Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Learn the organization, procedure and operation details of the City. - Use a variety of business software applications in order to complete assigned duties in a timely manner. - Use good judgment in the application of City policies, regulations and procedures. - Work any shift, including weekends and holidays is mandatory for some assignments. - Maintain appropriate records and reports. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Understand and follow oral and written instructions. - Work with minimal supervision. - Speak clearly and concisely. - Perform notary services. - Work with a diverse group. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Some assignments may require possession of a valid California Class C Driver License. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application, or sent to the Employment Office by email/fax or mailed by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass LiveScan/fingerprinting; and provide proof of receiving a complete COVID-19 vaccination. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at http://www.cityofsacramento.org/HR/Career-Opportunities ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: http://portal.cityofsacramento.org/HR/Divisions/Administration/HR-Boards-Commissions/Civil-Service-Board Union Contracts: http://portal.cityofsacramento.org/HR/Divisions/Labor-Relations/Labor-Agreements Salary Schedule: http://portal.cityofsacramento.org/HR/Document-Library Closing Date/Time: 6/8/2023 11:59 PM Pacific
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Description: Job Summary Reporting to the Manager, Payroll and Employee Support Services and receiving work lead direction from the Employee Support Services Lead, the Employee Support Services Representative works independently under general supervision to provide personnel support for all university employees. Incumbent performs moderately complex duties related to processing the full range of personnel transactions and employment-related documents for all categories of University employees. Personnel transactions include reviewing and auditing temporary faculty and academic student employee appointments and ensuring adherence to the Unit 3 (CFA) and Unit 11 (UAW) collective bargaining agreements and Academic Senate policies and procedures. This position also participates in special projects in support of the unit. Key Responsibilities Performs the full range of work related to the administration of employee job transactions in accordance with established policies and procedures. Audits and processes appointment paperwork for Unit 3 and Unit 11 temporary employees, including new appointments, rehires, updates/corrections, and ensures adherence to contract provisions and policies. Collaborates with Academic Employee Relations Analyst to process and verify Unit 3 entitlements. Logs and tracks appointment paperwork on shared Google sheets for colleges. Researches, analyzes, and resolves personnel administration transaction related problems ranging from routine to moderate complexity. Maintains and ensures the integrity and accuracy of data in automated information systems and generates reports as requested. After thorough analysis, prepares and processes various employment related documents and information. Maintains confidential employee personnel files and records. Troubleshoots and resolves Help Desk tickets involving PeopleSoft issues that are fielded to the Employee Support Services unit. Recommends initiatives and changes to improve quality and services. Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices. Ensures completeness, accuracy, and timeliness of all operational functions of the unit. Works with other units to coordinate workflow and activities to ensure efficient business operations. Prepares and submits reports as requested and required. Researches and develops resources that create timely and efficient workflow. Knowledge, Skills & Abilities Ability to communicate with constituents in a professional and respectful manner Thorough knowledge of methods, procedures, and practices; English grammar, business writing, punctuation, and spelling Demonstrated knowledge and experience working with the Federal Form I-9 Working knowledge of software applications: word processing, spreadsheet, and database management Ability to interact and communicate effectively with people at all levels of the organization and of different cultures Ability to quickly become familiar with university infrastructure, policies, and procedures as they relate to temporary faculty appointments Ability to analyze and interpret technical procedures or regulations Ability to learn and establish expertise with MyCalPERS, PIMS and PeopleSoft HR software Ability to compose and appropriately format correspondence and reports Ability to quickly learn and apply a variety of state, federal, CSU and SJSU policies and procedures Ability to conduct formal presentations on a weekly basis to diverse groups through the use of multimedia, various handouts, and other materials Required Qualifications A bachelor's degree and/or equivalent training Administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs Preferred Qualifications Bachelor’s Degree Two years’ experience working in an HR office or performing HR functions Experience working with PeopleSoft HR Experience working with a high volume of diverse customers Experience working with spreadsheets Experience with OnBase and DocuSign Experience analyzing and auditing employee data Experience in higher education Knowledge of faculty processes Compensation Classification: Administrative Analyst/Specialist - Nonexempt Anticipated Hiring Range: $4,818/month - $5,154/month CSU Salary Range: $3,518/month - $6,791/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: May 18, 2023 through May 31, 2023 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Closing Date/Time: Open until filled
May 19, 2023
Full Time
Description: Job Summary Reporting to the Manager, Payroll and Employee Support Services and receiving work lead direction from the Employee Support Services Lead, the Employee Support Services Representative works independently under general supervision to provide personnel support for all university employees. Incumbent performs moderately complex duties related to processing the full range of personnel transactions and employment-related documents for all categories of University employees. Personnel transactions include reviewing and auditing temporary faculty and academic student employee appointments and ensuring adherence to the Unit 3 (CFA) and Unit 11 (UAW) collective bargaining agreements and Academic Senate policies and procedures. This position also participates in special projects in support of the unit. Key Responsibilities Performs the full range of work related to the administration of employee job transactions in accordance with established policies and procedures. Audits and processes appointment paperwork for Unit 3 and Unit 11 temporary employees, including new appointments, rehires, updates/corrections, and ensures adherence to contract provisions and policies. Collaborates with Academic Employee Relations Analyst to process and verify Unit 3 entitlements. Logs and tracks appointment paperwork on shared Google sheets for colleges. Researches, analyzes, and resolves personnel administration transaction related problems ranging from routine to moderate complexity. Maintains and ensures the integrity and accuracy of data in automated information systems and generates reports as requested. After thorough analysis, prepares and processes various employment related documents and information. Maintains confidential employee personnel files and records. Troubleshoots and resolves Help Desk tickets involving PeopleSoft issues that are fielded to the Employee Support Services unit. Recommends initiatives and changes to improve quality and services. Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices. Ensures completeness, accuracy, and timeliness of all operational functions of the unit. Works with other units to coordinate workflow and activities to ensure efficient business operations. Prepares and submits reports as requested and required. Researches and develops resources that create timely and efficient workflow. Knowledge, Skills & Abilities Ability to communicate with constituents in a professional and respectful manner Thorough knowledge of methods, procedures, and practices; English grammar, business writing, punctuation, and spelling Demonstrated knowledge and experience working with the Federal Form I-9 Working knowledge of software applications: word processing, spreadsheet, and database management Ability to interact and communicate effectively with people at all levels of the organization and of different cultures Ability to quickly become familiar with university infrastructure, policies, and procedures as they relate to temporary faculty appointments Ability to analyze and interpret technical procedures or regulations Ability to learn and establish expertise with MyCalPERS, PIMS and PeopleSoft HR software Ability to compose and appropriately format correspondence and reports Ability to quickly learn and apply a variety of state, federal, CSU and SJSU policies and procedures Ability to conduct formal presentations on a weekly basis to diverse groups through the use of multimedia, various handouts, and other materials Required Qualifications A bachelor's degree and/or equivalent training Administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs Preferred Qualifications Bachelor’s Degree Two years’ experience working in an HR office or performing HR functions Experience working with PeopleSoft HR Experience working with a high volume of diverse customers Experience working with spreadsheets Experience with OnBase and DocuSign Experience analyzing and auditing employee data Experience in higher education Knowledge of faculty processes Compensation Classification: Administrative Analyst/Specialist - Nonexempt Anticipated Hiring Range: $4,818/month - $5,154/month CSU Salary Range: $3,518/month - $6,791/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: May 18, 2023 through May 31, 2023 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Closing Date/Time: Open until filled
CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Description: Working Title: Facilities Support Services Representative Classification Title: Instructional Support Assistant II Posting Details Priority Application Deadline: Tuesday, April 11th @ 11:55pm PST (Posting will remain open until filled) Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under the general supervision of the Director of Operational Effectiveness & Efficiency, or designee, the incumbent provides virtual and onsite instructional and administrative support for the delivery of programming by the College of Continuing Education (CCE). The incumbent works independently in troubleshooting all instructional program delivery needs, including, but not limited to equipment, parking, building, classroom, computer lab, security, and customer service issues. The incumbent must possess the ability to meet challenges, assess conditions, make decisions, understand technical issues, identify potential causes for equipment failure and find solutions to dilemmas. The incumbent must demonstrate initiative in taking action/making suggestions to improve the delivery of courses and services, respond effectively to inquiries, and follow up appropriately. On occasion, this position provides sole facilities support in Napa and Modoc Halls during evenings and weekends. The scope of duties of the position requires close coordination with all units in CCE. The incumbent must have an interest in and an ability to work with a variety of on- and off-campus populations. FLSA : Non-Exempt (eligible for overtime) Anticipated Hiring Range : $3,398 per month -$3,881 per month, commensurate with candidate's education, experience, skills, and training CSU Classification Salary Range : $3,398 per month - $5,334 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type: Temporary (Annually Renewable) Time Base : Full-Time Work Hours : Monday - Friday, 9:00AM - 6:00PM, work hours may vary depending on department operations. Department Information The College of Continuing Education (CCE) extends the mission of the university by increasing access for non-traditional learners. With a primary expertise on serving adult learners, CCE provides programs and services to individuals and employers year-round, unbound by traditional semester schedules and formats. CCE serves a hybrid student body that extends beyond California, serving over 80,000 learners annually through in-person, hybrid and fully online workshops, courses, conferences, certificate and degree programs. For more information, visit https://cce.csus.edu/about-cce Minimum Qualifications Knowledge of the procedures and practices relating to providing support services. Knowledge of procedures and practices related to ordering, issue, and inventory. Ability to learn quickly the names, uses and care of common types of materials, supplies, and equipment used in the instructional program to which assigned. Ability to plan, organize, and follow a schedule of activities. Ability to learn to operate equipment and to make adjustments. Ability to maintain records and project needs. Ability to correct and perform simple arithmetic calculations. Ability to read and write at a level suitable for performance on the job. and equivalent to one year of experience performing support services for an instructional program and involving such activities as preparing, producing, dispensing or storing materials, supplies, and equipment. or Equivalent to one year of experience in ordering, purchasing, accounting or in office work related to technical materials, supplies, or equipment or in an office which provided similar services to a technical function or unit may be substituted for six months of the experience. or Equivalent to two years of college with 16 semester units in courses involving extensive use of materials. supplies, or equipment and in a discipline in the specialty area to which assigned. Required Qualifications EXPERIENCE 1. Experience in performing tasks relating to building operations, facilities, equipment, security, scheduling and safety. 2. Broad depth of customer service experience. 3. Experience with classroom operations/maintenance. KNOWLEDGE, SKILLS, AND ABILITIES 4. Ability to make appropriate work decisions by following or interpreting established policies and procedures and past precedents; ability to identify and solve standard problems, and refer more complex problems to appropriate staff. 5. Ability to work independently and as a team. 6. Possess organizational and time management skills to prioritize and multi-task, meet goals and deadlines. Ability to work safely, recognize and report potential hazards, and ensure building/classroom security. 8. Quality oriented--accurate, timely, meets deadlines, dependable, responsive, proactive, detail oriented. 9. Strong communication and interpersonal skills to effectively and tactfully communicate standard information, written or verbally. 10. Knowledge and ability in installing, operating, and troubleshooting classroom A/V equipment. 11. Thorough Knowledge of office systems and ability to use a broader range of technology, systems, and packages such as Microsoft Office Suite (Word, Excel, PowerPoint). 12. Ability to train and coach others. 13. Commitment to fostering a diverse, equitable, and inclusive work and learning environment. PHYSICAL REQUIREMENTS 14. Ability to lift and carry items weighing 35 lbs. OTHER: 15. Flexible morning, afternoon, evening and weekend daytime/evening ability 16. Knowledge and ability in installing, operating, and troubleshooting classroom A/V equipment. CONDITIONS OF EMPLOYMENT: - Ability to pass a background check Preferred Qualifications 17. Knowledge of software applications such as Continuity Spectrum (C2K) and Event Management System (EMS). 18. Experience in working with diverse public contact in higher education, serving faculty, staff, and students; professional training or adult education programs. 19. Experience in greeting and assisting students, staff, faculty, and visitors and providing information. Documents Needed to Apply Resume Failure to upload required documentation may result in disqualification. About Sac State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “ As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. ” As the regional hub of higher education, Sac State is dedicated to student success , diversity, equity and inclusion , community engagement , philanthropy , and campus safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State ? page. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center. COVID-19 Vaccine Certification Information: CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr-empservices@csus.edu Out of State Employment Policy Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/organizational-learning-development/csu-learn.html Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification : Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Closing Date/Time: Open until filled
Mar 30, 2023
Full Time
Description: Working Title: Facilities Support Services Representative Classification Title: Instructional Support Assistant II Posting Details Priority Application Deadline: Tuesday, April 11th @ 11:55pm PST (Posting will remain open until filled) Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under the general supervision of the Director of Operational Effectiveness & Efficiency, or designee, the incumbent provides virtual and onsite instructional and administrative support for the delivery of programming by the College of Continuing Education (CCE). The incumbent works independently in troubleshooting all instructional program delivery needs, including, but not limited to equipment, parking, building, classroom, computer lab, security, and customer service issues. The incumbent must possess the ability to meet challenges, assess conditions, make decisions, understand technical issues, identify potential causes for equipment failure and find solutions to dilemmas. The incumbent must demonstrate initiative in taking action/making suggestions to improve the delivery of courses and services, respond effectively to inquiries, and follow up appropriately. On occasion, this position provides sole facilities support in Napa and Modoc Halls during evenings and weekends. The scope of duties of the position requires close coordination with all units in CCE. The incumbent must have an interest in and an ability to work with a variety of on- and off-campus populations. FLSA : Non-Exempt (eligible for overtime) Anticipated Hiring Range : $3,398 per month -$3,881 per month, commensurate with candidate's education, experience, skills, and training CSU Classification Salary Range : $3,398 per month - $5,334 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type: Temporary (Annually Renewable) Time Base : Full-Time Work Hours : Monday - Friday, 9:00AM - 6:00PM, work hours may vary depending on department operations. Department Information The College of Continuing Education (CCE) extends the mission of the university by increasing access for non-traditional learners. With a primary expertise on serving adult learners, CCE provides programs and services to individuals and employers year-round, unbound by traditional semester schedules and formats. CCE serves a hybrid student body that extends beyond California, serving over 80,000 learners annually through in-person, hybrid and fully online workshops, courses, conferences, certificate and degree programs. For more information, visit https://cce.csus.edu/about-cce Minimum Qualifications Knowledge of the procedures and practices relating to providing support services. Knowledge of procedures and practices related to ordering, issue, and inventory. Ability to learn quickly the names, uses and care of common types of materials, supplies, and equipment used in the instructional program to which assigned. Ability to plan, organize, and follow a schedule of activities. Ability to learn to operate equipment and to make adjustments. Ability to maintain records and project needs. Ability to correct and perform simple arithmetic calculations. Ability to read and write at a level suitable for performance on the job. and equivalent to one year of experience performing support services for an instructional program and involving such activities as preparing, producing, dispensing or storing materials, supplies, and equipment. or Equivalent to one year of experience in ordering, purchasing, accounting or in office work related to technical materials, supplies, or equipment or in an office which provided similar services to a technical function or unit may be substituted for six months of the experience. or Equivalent to two years of college with 16 semester units in courses involving extensive use of materials. supplies, or equipment and in a discipline in the specialty area to which assigned. Required Qualifications EXPERIENCE 1. Experience in performing tasks relating to building operations, facilities, equipment, security, scheduling and safety. 2. Broad depth of customer service experience. 3. Experience with classroom operations/maintenance. KNOWLEDGE, SKILLS, AND ABILITIES 4. Ability to make appropriate work decisions by following or interpreting established policies and procedures and past precedents; ability to identify and solve standard problems, and refer more complex problems to appropriate staff. 5. Ability to work independently and as a team. 6. Possess organizational and time management skills to prioritize and multi-task, meet goals and deadlines. Ability to work safely, recognize and report potential hazards, and ensure building/classroom security. 8. Quality oriented--accurate, timely, meets deadlines, dependable, responsive, proactive, detail oriented. 9. Strong communication and interpersonal skills to effectively and tactfully communicate standard information, written or verbally. 10. Knowledge and ability in installing, operating, and troubleshooting classroom A/V equipment. 11. Thorough Knowledge of office systems and ability to use a broader range of technology, systems, and packages such as Microsoft Office Suite (Word, Excel, PowerPoint). 12. Ability to train and coach others. 13. Commitment to fostering a diverse, equitable, and inclusive work and learning environment. PHYSICAL REQUIREMENTS 14. Ability to lift and carry items weighing 35 lbs. OTHER: 15. Flexible morning, afternoon, evening and weekend daytime/evening ability 16. Knowledge and ability in installing, operating, and troubleshooting classroom A/V equipment. CONDITIONS OF EMPLOYMENT: - Ability to pass a background check Preferred Qualifications 17. Knowledge of software applications such as Continuity Spectrum (C2K) and Event Management System (EMS). 18. Experience in working with diverse public contact in higher education, serving faculty, staff, and students; professional training or adult education programs. 19. Experience in greeting and assisting students, staff, faculty, and visitors and providing information. Documents Needed to Apply Resume Failure to upload required documentation may result in disqualification. About Sac State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “ As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. ” As the regional hub of higher education, Sac State is dedicated to student success , diversity, equity and inclusion , community engagement , philanthropy , and campus safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State ? page. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center. COVID-19 Vaccine Certification Information: CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr-empservices@csus.edu Out of State Employment Policy Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/organizational-learning-development/csu-learn.html Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification : Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Closing Date/Time: Open until filled