Our Senior GIS Analyst is a senior technical position within the IT Department's GIS work group and falls into one of three categories: GIS Developer, GIS Administrator, or ArcGIS Online (AGOL) administrator with GIS Developer duties. This opportunity is solely for the ArcGIS Online (AGOL) administrator with GIS Developer duties role. They perform a wide variety of analysis, design, programming, testing, installation, integration, maintenance, operational support, quality assurance and control (QA/QC), database administration, troubleshooting, and training tasks for the City's centralized computer systems related to GIS. This opportunity will be available to applicants until the position is filled, with a first reading of resumes planned for June 18, 2024. The pay range for this position is $90,000 to $110,758 annually, with a hiring range of $90,000 to $96,400 annually, depending on experience and qualifications. A current resume is required. This is a great opportunity to join a thriving and collaborative technology team, who also supports the growth and creativity of the individual. Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City. Essential Functions Works directly with staff from assigned departments analyzing present system capabilities, quick response problem resolution, determining need / feasibility of developing new system features, and reviewing the quality of and implementing new system features. Performs analysis, design, and management of diverse projects. This requires functioning as project manager. Develops modifications or enhancements to existing applications. Documents, tests, debugs, and implements additions and changes. These tasks are based on system requirements and are done within a modest set of established guidelines. Direct contact with application vendors is required to coordinate release upgrades, resolve system failures and to define specifications for new system features. Ensures maximum system availability to GIS clients by working evenings or weekends to install system and/or application changes. Learns and uses system tools to effectively execute processes. Examples: SQL queries, batch files, using ODBC connections, Microsoft Office tools, peripheral devices (printers, plotters, and GPS units), database definition, and system performance tools. Assists with computer operations for departmental GIS users and internal GIS Staff. This position coordinates and/or performs training. Involved with preparing time and cost estimates of proposed projects, which can have substantial impact upon the City. Specific ArcGIS Online (AGOL) Administrator with GIS Developer duties Job Functions Develops, supports and maintains feature services, webmaps and apps in ArcGIS Online. Documents, tests, debugs, and implements items developed in ArcGIS Online. Performs ArcGIS Online administrative tasks such as user / group management and tracking system usage. Uses ArcGIS Server (web-based) as needed in conjunction with ArcGIS Online activities i.e. creating web services. Coordinates field data collection operations in various departments using Esri’s suite of mobile apps on mobile devices connected to GPS equipment. Assists with vendor and/or product selections, which can have a substantial long-term impact upon the City budget and process effectiveness. Occasionally performs delegated duties in the absence of the manager. Creates and maintains data as needed by the IT Department and or other assigned departments. Acts as a technical GIS resource for activations of the Emergency Operations Center. Performs other duties as assigned. Qualifications Required Education: 4 Year / Bachelors Degree in Information Systems or Technology, Geographic Information Systems, Geography, Land Surveying, Civil Engineering or closely related field. An equivalent combination of education and or experience may substitute for education requirements on a year for year basis. Experience Required: 5 years : Working experience with Esri's ArcGIS desktop product line with skills in GIS data entry, maintenance, mapping, analysis and QA/QC techniques. 5 years : Working experience with Windows operating system; Microsoft Office products (MS Outlook, MS Word, MS Excel, MS Access). Additional required experience can be met in one of the following ways: Experience specific to ArcGIS Online Administrator with GIS Developer duties, minimum of three (3) years required experience in the following areas : Esri ArcGIS Online system maintenance and administration including: user and group management; creation of feature layers, web maps, and apps. Esri ArcGIS Server to create web services for use in ArcGIS Online Designing data structures to work with ArcGIS Online and its associated apps. Minimum of two (2) years required using coordinate geometry (COGO) tools in Esri's ArcGIS desktop software (ArcMap and/or ArcGIS Pro). Four (4) years working experience in performing GIS work for a stormwater utility is highly desired. This includes experience with reading construction plans, adding features such as inlets, manholes, pipes, and performing QAQ/QC data checks is highly desired. Preferred: 3 years : Using Python scripting to automate workflows and tasks is highly desirable. 4 years : Working experience within a municipal government doing GIS work (data creation/maintenance, reading subdivision plats, performing coordinate geometry (COGO) operations, preparing maps, GPS location collection and user support/training) is highly desirable. Experience with AutoCAD and Microsoft Project Knowledge, Skills, and Abilities In depth knowledge in the principles of GIS including data sources, data projections, data QA/QC and data integration. Knowledge of GIS software packages. Knowledge of GIS database design and implementation techniques. Knowledge of relevant programming languages, program structure and integrated development environments. Ability to provide training for GIS staff and GIS clients. Ability to read and interpret land surveying documents, such as plats and legal descriptions preferred. Demonstrable skills in presentation preparation on short notice to a wide variety of audiences preferred. Physical Demands Frequent: Minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal. Working Environment Frequent: Exposure to routine office noise and equipment. Occasional: Exposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident. This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions. City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate. With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie, and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization, and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. A vibrant community, surrounded by natural beauty, where you belong! Benefits Information Benefit Eligible Benefits Package Includes: Two (2) Medical plans, Dental, Vision (for self/ spouse/ children) A Dedicated, exclusive Employee Health and Wellness Center Discounted Chilson Center passes Paid vacation, holidays, floating holidays, and medical leave Flexible spending including Dependent Care Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage Retirement 401a, 457, Roth (pre-& post tax) and company match A Comprehensive Employee Assistance Program Voluntary 529 College Invest program Tuition Reimbursement Employee Referral Program Personal and Professional Development opportunities Employee Recognition Program Exceptional work-life balance Market based pay & regular performance reviews Local Government employment is eligible for Public Loan Forgiveness Program The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information. Hybrid Remote Work Eligibility: This position may be eligible for up to two days per week working remotely. Probationary employees (within the first six months of employment) may not be eligible. Subject to change based on business needs and performance expectations. Employment offers will be conditional on the successful completion of a criminal history background check.
Jun 11, 2024
Full Time
Our Senior GIS Analyst is a senior technical position within the IT Department's GIS work group and falls into one of three categories: GIS Developer, GIS Administrator, or ArcGIS Online (AGOL) administrator with GIS Developer duties. This opportunity is solely for the ArcGIS Online (AGOL) administrator with GIS Developer duties role. They perform a wide variety of analysis, design, programming, testing, installation, integration, maintenance, operational support, quality assurance and control (QA/QC), database administration, troubleshooting, and training tasks for the City's centralized computer systems related to GIS. This opportunity will be available to applicants until the position is filled, with a first reading of resumes planned for June 18, 2024. The pay range for this position is $90,000 to $110,758 annually, with a hiring range of $90,000 to $96,400 annually, depending on experience and qualifications. A current resume is required. This is a great opportunity to join a thriving and collaborative technology team, who also supports the growth and creativity of the individual. Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City. Essential Functions Works directly with staff from assigned departments analyzing present system capabilities, quick response problem resolution, determining need / feasibility of developing new system features, and reviewing the quality of and implementing new system features. Performs analysis, design, and management of diverse projects. This requires functioning as project manager. Develops modifications or enhancements to existing applications. Documents, tests, debugs, and implements additions and changes. These tasks are based on system requirements and are done within a modest set of established guidelines. Direct contact with application vendors is required to coordinate release upgrades, resolve system failures and to define specifications for new system features. Ensures maximum system availability to GIS clients by working evenings or weekends to install system and/or application changes. Learns and uses system tools to effectively execute processes. Examples: SQL queries, batch files, using ODBC connections, Microsoft Office tools, peripheral devices (printers, plotters, and GPS units), database definition, and system performance tools. Assists with computer operations for departmental GIS users and internal GIS Staff. This position coordinates and/or performs training. Involved with preparing time and cost estimates of proposed projects, which can have substantial impact upon the City. Specific ArcGIS Online (AGOL) Administrator with GIS Developer duties Job Functions Develops, supports and maintains feature services, webmaps and apps in ArcGIS Online. Documents, tests, debugs, and implements items developed in ArcGIS Online. Performs ArcGIS Online administrative tasks such as user / group management and tracking system usage. Uses ArcGIS Server (web-based) as needed in conjunction with ArcGIS Online activities i.e. creating web services. Coordinates field data collection operations in various departments using Esri’s suite of mobile apps on mobile devices connected to GPS equipment. Assists with vendor and/or product selections, which can have a substantial long-term impact upon the City budget and process effectiveness. Occasionally performs delegated duties in the absence of the manager. Creates and maintains data as needed by the IT Department and or other assigned departments. Acts as a technical GIS resource for activations of the Emergency Operations Center. Performs other duties as assigned. Qualifications Required Education: 4 Year / Bachelors Degree in Information Systems or Technology, Geographic Information Systems, Geography, Land Surveying, Civil Engineering or closely related field. An equivalent combination of education and or experience may substitute for education requirements on a year for year basis. Experience Required: 5 years : Working experience with Esri's ArcGIS desktop product line with skills in GIS data entry, maintenance, mapping, analysis and QA/QC techniques. 5 years : Working experience with Windows operating system; Microsoft Office products (MS Outlook, MS Word, MS Excel, MS Access). Additional required experience can be met in one of the following ways: Experience specific to ArcGIS Online Administrator with GIS Developer duties, minimum of three (3) years required experience in the following areas : Esri ArcGIS Online system maintenance and administration including: user and group management; creation of feature layers, web maps, and apps. Esri ArcGIS Server to create web services for use in ArcGIS Online Designing data structures to work with ArcGIS Online and its associated apps. Minimum of two (2) years required using coordinate geometry (COGO) tools in Esri's ArcGIS desktop software (ArcMap and/or ArcGIS Pro). Four (4) years working experience in performing GIS work for a stormwater utility is highly desired. This includes experience with reading construction plans, adding features such as inlets, manholes, pipes, and performing QAQ/QC data checks is highly desired. Preferred: 3 years : Using Python scripting to automate workflows and tasks is highly desirable. 4 years : Working experience within a municipal government doing GIS work (data creation/maintenance, reading subdivision plats, performing coordinate geometry (COGO) operations, preparing maps, GPS location collection and user support/training) is highly desirable. Experience with AutoCAD and Microsoft Project Knowledge, Skills, and Abilities In depth knowledge in the principles of GIS including data sources, data projections, data QA/QC and data integration. Knowledge of GIS software packages. Knowledge of GIS database design and implementation techniques. Knowledge of relevant programming languages, program structure and integrated development environments. Ability to provide training for GIS staff and GIS clients. Ability to read and interpret land surveying documents, such as plats and legal descriptions preferred. Demonstrable skills in presentation preparation on short notice to a wide variety of audiences preferred. Physical Demands Frequent: Minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal. Working Environment Frequent: Exposure to routine office noise and equipment. Occasional: Exposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident. This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions. City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate. With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie, and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization, and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. A vibrant community, surrounded by natural beauty, where you belong! Benefits Information Benefit Eligible Benefits Package Includes: Two (2) Medical plans, Dental, Vision (for self/ spouse/ children) A Dedicated, exclusive Employee Health and Wellness Center Discounted Chilson Center passes Paid vacation, holidays, floating holidays, and medical leave Flexible spending including Dependent Care Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage Retirement 401a, 457, Roth (pre-& post tax) and company match A Comprehensive Employee Assistance Program Voluntary 529 College Invest program Tuition Reimbursement Employee Referral Program Personal and Professional Development opportunities Employee Recognition Program Exceptional work-life balance Market based pay & regular performance reviews Local Government employment is eligible for Public Loan Forgiveness Program The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information. Hybrid Remote Work Eligibility: This position may be eligible for up to two days per week working remotely. Probationary employees (within the first six months of employment) may not be eligible. Subject to change based on business needs and performance expectations. Employment offers will be conditional on the successful completion of a criminal history background check.
CA DEPARTMENT OF JUSTICE
Alameda, California, United States
Job Description and Duties As a member of a legal support team under the supervision of the Staff Services Manager I (SSMI), the Senior Legal Specialist will be providing day-to day training of clerical and legal secretary staff in conjunction with the office's case management and professional development sections. As part of the legal practice, the Senior Legal Specialist will be analytical and be well versed in litigation, criminal, and administrative law procedures and practice, and will develop and reinforce training to legal secretaries. Incumbent must have knowledge of Federal, State, California Rules of Court, and Local Court rules. Provide guidance and coaching, in all duties required of legal secretary staff and experience with electronically sending correspondence, court forms, legal documents, and pleadings (e.g., petitions, briefs, opinions, notices, motions); must have knowledge of various department supported software such as Word, West-Check, Legal Solutions, Microsoft Outlook, Adobe Acrobat, ProLaw, and other desktop technology tools and communication devices. The Senior Legal Specialist will adhere to procedures; ensure all documents and deadlines are proofread, copied, and processed (filed and served) in accordance with legal requirements and deadlines. The Senior Legal Specialist will provide assistance and coaching legal secretaries with establishing and maintaining an efficient system for filing correspondence and pleadings; have knowledge of state and departmental rules and regulations. Incumbent must be proficient with court deadline requirements and the ability to provide guidance with calendaring of document due dates and court appearances with various legal practice areas including civil, criminal, public rights, and administrative law sections. The incumbent will provide coaching and guidance with other internal software applications used to make travel arrangements and process travel reimbursements. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions A hybrid schedule will be offered after the probationary period ends. Minimum Requirements You will find the Minimum Requirements in the Class Specification. ASSOCIATE GOVERNMENTAL PROGRAM ANALYST STAFF SERVICES ANALYST Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-435664 Position #(s): 420-032-5393-001 Working Title: Senior Legal Specialist Classification: ASSOCIATE GOVERNMENTAL PROGRAM ANALYST $5,684.00 - $7,114.00 A Shall Consider: STAFF SERVICES ANALYST $3,640.00 - $4,561.00 A $3,941.00 - $4,933.00 B $4,726.00 - $5,916.00 C # of Positions: 1 Work Location: Alameda County Telework: Hybrid Job Type: Permanent, Full Time Work Shift: 8:00 am - 5:00 pm Work Week: Monday - Friday Department Information This position is located in the Division of Operations, Legal Support Operations, Oakland. Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. Please visit the Attorney General's website for more information at www.oag.ca.gov Special Requirements A fingerprint check will be required. Clearly indicate the Job Control Code (JC-435664) and the title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Application. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 6/28/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Mieke Roelstraete 1300 I Street Suite 820 Sacramento , CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Mieke Roelstraete 1300 I Street Suite 820 Sacramento , CA 95814 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Other - Cover letter Statement of Qualifications - The SOQ is a narrative discussion of how your education, training, experience, and skills meet the minimum and desirable qualifications and qualify you for this position. This also serves as a documentation of your ability to present information clearly and concisely in writing, and should be typed and no more than two pages in length. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Must have experience working in a legal office. The most successful candidate will have substantive experience as a legal secretary, paralegal/legal analyst or legal supervisor. The experience and knowledge acquired will be used to provide training, coaching, and mentoring, as well as the chance to work in a variety of legal fields such as, but not limited to, civil law, criminal law, and public rights. The incumbent will have advanced computer skills and the ability to work independently or in a team environment; work cooperatively and tactfully with staff and management; demonstrate initiative and willingness to assume increased responsibility; ability to write and communicate effectively; use tact and discretion in dealing with confidential and sensitive issues; and excellent organizational skills. Ability to demonstrate good attendance and punctuality. Benefits Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process. Hiring Unit Contact: Mieke Roelstraete (916) 210-6748 OPSJC@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. EXAMINATION LINKS: Associate Governmental Program Analyst: https://jobs.ca.gov/JOBSGEN/9PB04.PDF Staff Services Analyst: https://jobs.ca.gov/JOBSGEN/7PB34.PDF ADDITIONAL APPLICATION FILING INFORMATION: Please note : if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a post mark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 6/28/2024
Jun 15, 2024
Full Time
Job Description and Duties As a member of a legal support team under the supervision of the Staff Services Manager I (SSMI), the Senior Legal Specialist will be providing day-to day training of clerical and legal secretary staff in conjunction with the office's case management and professional development sections. As part of the legal practice, the Senior Legal Specialist will be analytical and be well versed in litigation, criminal, and administrative law procedures and practice, and will develop and reinforce training to legal secretaries. Incumbent must have knowledge of Federal, State, California Rules of Court, and Local Court rules. Provide guidance and coaching, in all duties required of legal secretary staff and experience with electronically sending correspondence, court forms, legal documents, and pleadings (e.g., petitions, briefs, opinions, notices, motions); must have knowledge of various department supported software such as Word, West-Check, Legal Solutions, Microsoft Outlook, Adobe Acrobat, ProLaw, and other desktop technology tools and communication devices. The Senior Legal Specialist will adhere to procedures; ensure all documents and deadlines are proofread, copied, and processed (filed and served) in accordance with legal requirements and deadlines. The Senior Legal Specialist will provide assistance and coaching legal secretaries with establishing and maintaining an efficient system for filing correspondence and pleadings; have knowledge of state and departmental rules and regulations. Incumbent must be proficient with court deadline requirements and the ability to provide guidance with calendaring of document due dates and court appearances with various legal practice areas including civil, criminal, public rights, and administrative law sections. The incumbent will provide coaching and guidance with other internal software applications used to make travel arrangements and process travel reimbursements. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions A hybrid schedule will be offered after the probationary period ends. Minimum Requirements You will find the Minimum Requirements in the Class Specification. ASSOCIATE GOVERNMENTAL PROGRAM ANALYST STAFF SERVICES ANALYST Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-435664 Position #(s): 420-032-5393-001 Working Title: Senior Legal Specialist Classification: ASSOCIATE GOVERNMENTAL PROGRAM ANALYST $5,684.00 - $7,114.00 A Shall Consider: STAFF SERVICES ANALYST $3,640.00 - $4,561.00 A $3,941.00 - $4,933.00 B $4,726.00 - $5,916.00 C # of Positions: 1 Work Location: Alameda County Telework: Hybrid Job Type: Permanent, Full Time Work Shift: 8:00 am - 5:00 pm Work Week: Monday - Friday Department Information This position is located in the Division of Operations, Legal Support Operations, Oakland. Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. Please visit the Attorney General's website for more information at www.oag.ca.gov Special Requirements A fingerprint check will be required. Clearly indicate the Job Control Code (JC-435664) and the title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Application. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 6/28/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Mieke Roelstraete 1300 I Street Suite 820 Sacramento , CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Mieke Roelstraete 1300 I Street Suite 820 Sacramento , CA 95814 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Other - Cover letter Statement of Qualifications - The SOQ is a narrative discussion of how your education, training, experience, and skills meet the minimum and desirable qualifications and qualify you for this position. This also serves as a documentation of your ability to present information clearly and concisely in writing, and should be typed and no more than two pages in length. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Must have experience working in a legal office. The most successful candidate will have substantive experience as a legal secretary, paralegal/legal analyst or legal supervisor. The experience and knowledge acquired will be used to provide training, coaching, and mentoring, as well as the chance to work in a variety of legal fields such as, but not limited to, civil law, criminal law, and public rights. The incumbent will have advanced computer skills and the ability to work independently or in a team environment; work cooperatively and tactfully with staff and management; demonstrate initiative and willingness to assume increased responsibility; ability to write and communicate effectively; use tact and discretion in dealing with confidential and sensitive issues; and excellent organizational skills. Ability to demonstrate good attendance and punctuality. Benefits Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process. Hiring Unit Contact: Mieke Roelstraete (916) 210-6748 OPSJC@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. EXAMINATION LINKS: Associate Governmental Program Analyst: https://jobs.ca.gov/JOBSGEN/9PB04.PDF Staff Services Analyst: https://jobs.ca.gov/JOBSGEN/7PB34.PDF ADDITIONAL APPLICATION FILING INFORMATION: Please note : if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a post mark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 6/28/2024
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information FILING PERIOD: SEPTEMBER 1, 2023 AT 8:00 A.M. (PT) - ONLINE FILING ONLY THIS EXAMINATION WILL REMAIN OPEN UNTIL THE NEEDS OF THE SERVICE ARE MET AND IS SUBJECT TO CLOSURE AT ANY TIME WITHOUT PRIOR NOTICE. EXAM NUMBER: T2525H TYPE OF RECRUITMENT: OPEN COMPETITIVE JOB OPPORTUNITY ENDORSEMENT OF COUNTY QUALIFICATIONS: No out-of-class experience will be accepted. DEFINITION: Under direction, performs a wide range of application development related duties including analysis, design, evaluation, development, coding, testing and maintenance of complex application systems. CLASSIFICATION STANDARDS: Incumbents in this senior-level class generally report to an information technology supervisor or manager and are distinguished from the Application Developer II by the more complex nature of assignments and roles assigned. Incumbents write, test, and debug complex programs in one or more languages, working from program specifications and apply in-depth knowledge of structured program design concepts and may act as a project lead, providing technical guidance to entry and journey-level application developers and other technology staff. Incumbents have an in-depth understanding of requirements analysis and possess advanced analytical skills in programming, testing, and debugging and are highly knowledgeable in the concepts, practices, and procedures of application programming. They understand and are able to apply a full range of technology concepts. Application Developers are distinguished from Information Systems Analysts in that incumbents perform programming duties and are required to have programming knowledge and experience. Essential Job Functions Codes, tests and debugs complex web/mobile applications to create new business applications and interfaces or maintains/modifies existing business applications utilizing .NET Core components (including ASP.NET, VB.NET, and other integrations), C#, jQuery, HTML5, CSS, JavaScript, AJAX, JSON, XML, and Model View Controller (MVC). Leads in the identification, analysis, and resolutio n of complex application problems. Stores procedures, functions , and queries to extract necessary data elements. Writes complex codes using Oracle PL/SQL or Microsoft T-SQL and documents what the code will accomplish. Writes web services to interface with multiple internal and external systems. Performs database management such as CRUD-operations, and loads data into the database tables. Writes business class layer by using object-oriented programming language e.g., C#, Java, etc., and documents what the code will accomplish. Creates PowerBI Reports using Report Builder or PowerBI Desktop. Troubleshoots and tests newly developed programs and works to ensure user interface functionality is consistent with system design and web programming development standards. Creates batch jobs (console application) to automate daily tasks from different databases. Designs table structures, constraints, triggers, and sequences as needed for data and/or application validations. Requirements SPECIALTY REQUIREMENTS: Option I: Graduation from an accredited* college or university with a bachelor's degree** in Computer Science, Information Systems, or a closely related field and three (3) years within the last five (5) years of full-time web development*** experience, including coding, testing, developing, and debugging application programs and systems. Option II: Four (4) years within the last five (5) years of full-time web development*** experience, including coding, testing, developing, and debugging application programs and systems. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS II - LIGHT: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. SPECIAL REQUIREMENT INFORMATION: * Accredited institutions are those listed in the publications of regional, national or international accrediting agencies which are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institution at the time of filing or within fifteen (15) calendar days of filing. **To qualify, you must include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution's registrar office which shows the area of specialization at the time of filing or within fifteen (15) days of application submission. ***Web development experience is defined as the creation and modification of complex web applications interface with existing business web systems utilizing ASP.NET, MVC, JavaScript, HTML5, jQuery, CSS, C#, XML, AJAX, JSON, SQL or Bootstrap. Web applications can be run in any devices such as laptop, tablet or mobile and in responsive web design mode. Additional Information EXAMINATION CONTENT: This examination will consist of a virtual Structured Oral Interview weighted 100% assessing: Engineering Knowledge Operational Skills Adaptability Analytical and Problem Solving Ability Dependability and Reliability Organizational Ability Interpersonal Relationships Oral Communications Skills Candidates must achieve a minimum passing score of 70% or higher on the examination in order to be placed on the eligible register. ELIGIBILITY INFORMATION: The names of candidates receiving a passing score in the examination will be placed on the eligible register and will appear in the order of the score group for a period of twelve (12) months following the date of promulgation. Applications will be processed on an as-received basis and promulgated to the eligible register accordingly. No person may compete for this examination more than once every twelve (12) months. SPECIAL INFORMATION : FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about conviction history unless you receive a contingent offer of employment . The County will make an individual assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order to not have to be disclosed. VACANCY INFORMATION: The resulting eligible register for this examination will be used to fill vacancies in the Department of Children and Family Services, Business Information Systems (BIS). AVAILABLE SHIFT: Any APPLICATION AND FILING INFORMATION: All applicants MUST complete the filing process ONLINE (via electronic submission). Applications by mail, fax, or in person will not be accepted. Applicants are required to submit a standard Los Angeles County Employment Application online and complete the Supplemental Questionnaire to be considered for this examination. Paper applications and/or resumes cannot be accepted in lieu of online application. We must receive your application by 5:00 P.M. (PT) on the last day of filing. Note: If you are unable to attach the required documents, you may e-mail them to DCFSExams@dcfs.lacounty.gov within fifteen (15) calendar days of filing. Please make sure to reference your full name (Last, First name), examination title and number on the subject line of your e-mail. Apply online by clicking on the green "APPLY" button at the top right of this posting. You can also track the status of your application by using this website. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Specialty Requirements and complete the Supplemental Questionnaire . Provide any relevant education, training, and experience in the spaces provided, so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week and description of work performed. If your application is incomplete, then it will be rejected. IMPORTANT NOTES: ALL information included in the application materials is subject to VERIFICATION . We may reject your application at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION . Utilizing VERBIAGE from Class Specification and Minimum Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES : For candidates who may not have regular access to a computer or the Internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD : All applicants must file their application online using their OWN user ID and password. Using a family member or a friend's user ID and password may erase a candidate's original application record. Department Contact Name: Anglis Brown Department Contact Phone: (213) 351-5898 Department Contact Email: DCFSExams@dcfs.lacounty.gov ADA Coordinator Email: adarequests@hr.lacounty.gov Teletype Phone: (800) 899-4099 California Relay Services Phone: (800) 735-2922 Alternate Teletype Phone: (800) 897-0077 For detailed information, please click here
Mar 08, 2024
Full Time
Position/Program Information FILING PERIOD: SEPTEMBER 1, 2023 AT 8:00 A.M. (PT) - ONLINE FILING ONLY THIS EXAMINATION WILL REMAIN OPEN UNTIL THE NEEDS OF THE SERVICE ARE MET AND IS SUBJECT TO CLOSURE AT ANY TIME WITHOUT PRIOR NOTICE. EXAM NUMBER: T2525H TYPE OF RECRUITMENT: OPEN COMPETITIVE JOB OPPORTUNITY ENDORSEMENT OF COUNTY QUALIFICATIONS: No out-of-class experience will be accepted. DEFINITION: Under direction, performs a wide range of application development related duties including analysis, design, evaluation, development, coding, testing and maintenance of complex application systems. CLASSIFICATION STANDARDS: Incumbents in this senior-level class generally report to an information technology supervisor or manager and are distinguished from the Application Developer II by the more complex nature of assignments and roles assigned. Incumbents write, test, and debug complex programs in one or more languages, working from program specifications and apply in-depth knowledge of structured program design concepts and may act as a project lead, providing technical guidance to entry and journey-level application developers and other technology staff. Incumbents have an in-depth understanding of requirements analysis and possess advanced analytical skills in programming, testing, and debugging and are highly knowledgeable in the concepts, practices, and procedures of application programming. They understand and are able to apply a full range of technology concepts. Application Developers are distinguished from Information Systems Analysts in that incumbents perform programming duties and are required to have programming knowledge and experience. Essential Job Functions Codes, tests and debugs complex web/mobile applications to create new business applications and interfaces or maintains/modifies existing business applications utilizing .NET Core components (including ASP.NET, VB.NET, and other integrations), C#, jQuery, HTML5, CSS, JavaScript, AJAX, JSON, XML, and Model View Controller (MVC). Leads in the identification, analysis, and resolutio n of complex application problems. Stores procedures, functions , and queries to extract necessary data elements. Writes complex codes using Oracle PL/SQL or Microsoft T-SQL and documents what the code will accomplish. Writes web services to interface with multiple internal and external systems. Performs database management such as CRUD-operations, and loads data into the database tables. Writes business class layer by using object-oriented programming language e.g., C#, Java, etc., and documents what the code will accomplish. Creates PowerBI Reports using Report Builder or PowerBI Desktop. Troubleshoots and tests newly developed programs and works to ensure user interface functionality is consistent with system design and web programming development standards. Creates batch jobs (console application) to automate daily tasks from different databases. Designs table structures, constraints, triggers, and sequences as needed for data and/or application validations. Requirements SPECIALTY REQUIREMENTS: Option I: Graduation from an accredited* college or university with a bachelor's degree** in Computer Science, Information Systems, or a closely related field and three (3) years within the last five (5) years of full-time web development*** experience, including coding, testing, developing, and debugging application programs and systems. Option II: Four (4) years within the last five (5) years of full-time web development*** experience, including coding, testing, developing, and debugging application programs and systems. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS II - LIGHT: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. SPECIAL REQUIREMENT INFORMATION: * Accredited institutions are those listed in the publications of regional, national or international accrediting agencies which are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institution at the time of filing or within fifteen (15) calendar days of filing. **To qualify, you must include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution's registrar office which shows the area of specialization at the time of filing or within fifteen (15) days of application submission. ***Web development experience is defined as the creation and modification of complex web applications interface with existing business web systems utilizing ASP.NET, MVC, JavaScript, HTML5, jQuery, CSS, C#, XML, AJAX, JSON, SQL or Bootstrap. Web applications can be run in any devices such as laptop, tablet or mobile and in responsive web design mode. Additional Information EXAMINATION CONTENT: This examination will consist of a virtual Structured Oral Interview weighted 100% assessing: Engineering Knowledge Operational Skills Adaptability Analytical and Problem Solving Ability Dependability and Reliability Organizational Ability Interpersonal Relationships Oral Communications Skills Candidates must achieve a minimum passing score of 70% or higher on the examination in order to be placed on the eligible register. ELIGIBILITY INFORMATION: The names of candidates receiving a passing score in the examination will be placed on the eligible register and will appear in the order of the score group for a period of twelve (12) months following the date of promulgation. Applications will be processed on an as-received basis and promulgated to the eligible register accordingly. No person may compete for this examination more than once every twelve (12) months. SPECIAL INFORMATION : FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about conviction history unless you receive a contingent offer of employment . The County will make an individual assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order to not have to be disclosed. VACANCY INFORMATION: The resulting eligible register for this examination will be used to fill vacancies in the Department of Children and Family Services, Business Information Systems (BIS). AVAILABLE SHIFT: Any APPLICATION AND FILING INFORMATION: All applicants MUST complete the filing process ONLINE (via electronic submission). Applications by mail, fax, or in person will not be accepted. Applicants are required to submit a standard Los Angeles County Employment Application online and complete the Supplemental Questionnaire to be considered for this examination. Paper applications and/or resumes cannot be accepted in lieu of online application. We must receive your application by 5:00 P.M. (PT) on the last day of filing. Note: If you are unable to attach the required documents, you may e-mail them to DCFSExams@dcfs.lacounty.gov within fifteen (15) calendar days of filing. Please make sure to reference your full name (Last, First name), examination title and number on the subject line of your e-mail. Apply online by clicking on the green "APPLY" button at the top right of this posting. You can also track the status of your application by using this website. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Specialty Requirements and complete the Supplemental Questionnaire . Provide any relevant education, training, and experience in the spaces provided, so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week and description of work performed. If your application is incomplete, then it will be rejected. IMPORTANT NOTES: ALL information included in the application materials is subject to VERIFICATION . We may reject your application at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION . Utilizing VERBIAGE from Class Specification and Minimum Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES : For candidates who may not have regular access to a computer or the Internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD : All applicants must file their application online using their OWN user ID and password. Using a family member or a friend's user ID and password may erase a candidate's original application record. Department Contact Name: Anglis Brown Department Contact Phone: (213) 351-5898 Department Contact Email: DCFSExams@dcfs.lacounty.gov ADA Coordinator Email: adarequests@hr.lacounty.gov Teletype Phone: (800) 899-4099 California Relay Services Phone: (800) 735-2922 Alternate Teletype Phone: (800) 897-0077 For detailed information, please click here
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Planning, Geography, Social Science, Landscape Architecture, or a planning related field, plus five (5) years of planning related work. Twelve (12) semester hours of relevant graduate college course work may substitute for six (6) months of required experience with a maximum substitution of two (2) years. Experience in planning-related work may substitute for education up to the maximum of four (4) years. Licenses and Certifications Required: None. Notes to Applicants The City of Austin’s Transportation and Public Works Department is seeking to fill a Planner Senior position to assist with local area planning activities of the Transportation Systems Development Division. Under the direction of Division team leads, the position will be responsible for performing moderately complex transportation planning work in the areas of transportation planning, policy, programming, and capital project development. Duties include: Serve as one of three leads Local Area Planners. Responsibilities include the study, use, and operation of transportation systems, assisting in transportation projects and activities, collaborating and developing strategic relationships with community organizations and non-profits, and reviewing the work of junior Transportation Planners and the work performed by less experienced Transportation Planners. Administer updates and the implementation of the City’s Austin Strategic Mobility Plan ( ASMP ). Coordinate with other departments and divisions to monitor the implementation of the ASMP including making recommendations to ensure future projects align with the ASMP . Analyze information related to transportation, such as land use policies, environmental impacts of projects, or long-range planning needs. Assist in reviewing documents and coordinating the City’s response to stakeholders and the community related to large and/or complex development and redevelopment projects. Respond to and monitor ASMP inbox. Collaborate with Engineers to research, analyze, or resolve complex transportation design issues. Generate and interpret data from traffic modeling software, geographic information systems, or associated databases. Prepare reports and make presentations on transportation planning activities. · Support planning efforts through educational outreach to the public and collaboration across City departments. Provide technical support to boards, commissions, and committees. · Investigate community/public complaints to determine validity. Speak as City representative before public groups. Respond directly to community member requests and questions on planning processes. · Analyze processes and develop standard operating procedures (SOPs). · May assist other team members within the division and department on projects and programs as needed. If the position you are applying for has the ability/opportunity to telework, we offer a hybrid schedule to work in an office and remotely. To watch a video about Austin Transportation and Public Works, click here. Working for the City of Austin provides a number health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. For more information on City of Austin Benefits click here! Applicant: READ THIS STATEMENT Regarding your Application: A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine your salary if you are selected for this position. Please list your complete employment history (including all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., “see resume” or “see Linked In Profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary. Assessment: This position may require a skills assessment. Close Job Posting: The department may close the job posting at any time after 7 days. 90-Day Provision for Additional Vacancy: This posting may be used to fill other vacancies in other sections within the Division. Decisions on the assigned section will be made at the time of hire based on business needs. Video Conferencing Software Technology: Austin Transportation Department uses the communication platform, Microsoft Teams, to conduct virtual interviews. Pay Range $31.81 - $39.76 Hours Monday through Friday; 8:00 a.m. to 5:00 p.m. *Hours may vary depending on departmental needs and initiatives. Job Close Date 06/30/2024 Type of Posting External Department Transportation & Public Works Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 901 S. MoPac, Building 5, Suite 300 Preferred Qualifications Preferred Qualifications: Experience developing and/or implementing local and regional transportation plans and/or policies. Familiarity with the National Association of City Transportation Officials ( NACTO ) Design Guides and other transportation regulatory requirements and guidelines (i.e., local code, national Manual on Uniform Transportation Devices, ITE Trip Generation tables, etc.) Proficient with Geographic Information Systems software, Microsoft Office suite, and Adobe Creative Suite. Ability to work in a fast-paced environment, with changing priorities. Ability to work in a collaborative manner with Division team members and across department Divisions, and a diverse group of stakeholders from multiple city departments and outside agencies. Excellent written and presentation skills. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Coordinates division/section activities with other division/sections. Researches information as requested and or needed. Reviews analyzed data to discover patterns and/or discrepancies. Assists in developing operating procedures. Assists in developing division/section budget. Assists in developing and evaluating plans, criteria, etc for a variety of projects, programs, and activities. Investigates consumer/citizen complaint to determine validity. Speaks as City representative before public groups. Reviews complex plats and site plans for compliance with policy codes, ordinances, standards, etc. Answers more complex citizen questions and provide assistance. Interprets/explains/enforces City policies & procedures, building/land development codes, specifications, ordinances, etc. Attends City Council, board, and etc meetings to provide technical advice and assistance. Coordinates activities of various boards, committees, etc. Writes informational reports. Writes/draft legal documents, i.e., contracts, regulations, ordinance amendments, resolutions, etc. Develops, utilizes, and modifies complex transportation planning models. Reviews complex traffic impact analyses. Responsibilities - Supervision and/or Leadership Exercised: Perform as Lead Case Manager. May coordinate the activities of other planners. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of the principles of community and urban planning. Knowledge of Federal and State laws relating to planning and urban development. Knowledge of City practices, policies, and procedures. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in data analysis and problem solving. Skill in planning and organizing. Skill in using computers and related software. Ability to make formal presentations of program and/or project recommendations. Ability to work under the pressures of rigid and/or short work cycle. Ability to maintain confidentially. Ability to develop and implement long-range plans. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain good working relationships with other City employees and the public. Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications of this position are graduation with a Bachelor’s degree from an accredited college or university with major coursework in Planning, Geography, Social Science, Landscape Architecture, or a planning related field, plus five (5) years of planning related work. Twelve (12) semester hours of relevant graduate college course work may substitute for six (6) months of required experience with a maximum substitution of two (2) years. Experience in planning, related work may substitute for one the education up to the maximum of four (4) years. Do you meet these requirements? Yes No * Please describe how you meet the minimum and preferred qualifications of this position. (Open Ended Question) * Do you have applicable knowledge of the principles and practices associated with transportation planning / transportation engineering? Yes, extensive knowledge Yes, knowledge of at least one I am generally familiar with the principles No * Do you have familiarity and/or experience with transportation plans that include the Austin Strategic Mobility Plan, CAMPO plans, and other adopted long-range planning documents? Yes, extensive experience Yes, experience with at least two Yes, experience with at least one Familiarity with one or more No * Please choose the answer that best describes the amount of experience you have in transportation planning. 0 - 1 year 1 - 2 years 3 - 4 years 4 - 5 years More than 5 years * Do you have experience with GIS for mapping and data analysis? Yes, I am proficient Yes, I am somewhat proficient I am familiar with the tools No * Are you familiar with or do you have experience with graphic design and desktop publishing tools, such as Adobe Creative Suite? Yes, I’m proficient Yes, I’m somewhat proficient I’m familiar with the tools No * List your professional certifications and memberships in professional associations. (Open Ended Question) * If selected for this position, the relevant work history on your application is used to determine your rate of pay. Your submission of a complete application is critical to the pay calculation. Your overall relevant experience from your employment application will be used in this calculation, not the resume or cover letter. Do you understand these statements? Yes No * How did you hear about this opportunity? Example: Job board (please specify), Career Fair (please specify), 3rd party recruiting firm, etc. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
May 29, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Planning, Geography, Social Science, Landscape Architecture, or a planning related field, plus five (5) years of planning related work. Twelve (12) semester hours of relevant graduate college course work may substitute for six (6) months of required experience with a maximum substitution of two (2) years. Experience in planning-related work may substitute for education up to the maximum of four (4) years. Licenses and Certifications Required: None. Notes to Applicants The City of Austin’s Transportation and Public Works Department is seeking to fill a Planner Senior position to assist with local area planning activities of the Transportation Systems Development Division. Under the direction of Division team leads, the position will be responsible for performing moderately complex transportation planning work in the areas of transportation planning, policy, programming, and capital project development. Duties include: Serve as one of three leads Local Area Planners. Responsibilities include the study, use, and operation of transportation systems, assisting in transportation projects and activities, collaborating and developing strategic relationships with community organizations and non-profits, and reviewing the work of junior Transportation Planners and the work performed by less experienced Transportation Planners. Administer updates and the implementation of the City’s Austin Strategic Mobility Plan ( ASMP ). Coordinate with other departments and divisions to monitor the implementation of the ASMP including making recommendations to ensure future projects align with the ASMP . Analyze information related to transportation, such as land use policies, environmental impacts of projects, or long-range planning needs. Assist in reviewing documents and coordinating the City’s response to stakeholders and the community related to large and/or complex development and redevelopment projects. Respond to and monitor ASMP inbox. Collaborate with Engineers to research, analyze, or resolve complex transportation design issues. Generate and interpret data from traffic modeling software, geographic information systems, or associated databases. Prepare reports and make presentations on transportation planning activities. · Support planning efforts through educational outreach to the public and collaboration across City departments. Provide technical support to boards, commissions, and committees. · Investigate community/public complaints to determine validity. Speak as City representative before public groups. Respond directly to community member requests and questions on planning processes. · Analyze processes and develop standard operating procedures (SOPs). · May assist other team members within the division and department on projects and programs as needed. If the position you are applying for has the ability/opportunity to telework, we offer a hybrid schedule to work in an office and remotely. To watch a video about Austin Transportation and Public Works, click here. Working for the City of Austin provides a number health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. For more information on City of Austin Benefits click here! Applicant: READ THIS STATEMENT Regarding your Application: A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine your salary if you are selected for this position. Please list your complete employment history (including all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., “see resume” or “see Linked In Profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary. Assessment: This position may require a skills assessment. Close Job Posting: The department may close the job posting at any time after 7 days. 90-Day Provision for Additional Vacancy: This posting may be used to fill other vacancies in other sections within the Division. Decisions on the assigned section will be made at the time of hire based on business needs. Video Conferencing Software Technology: Austin Transportation Department uses the communication platform, Microsoft Teams, to conduct virtual interviews. Pay Range $31.81 - $39.76 Hours Monday through Friday; 8:00 a.m. to 5:00 p.m. *Hours may vary depending on departmental needs and initiatives. Job Close Date 06/30/2024 Type of Posting External Department Transportation & Public Works Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 901 S. MoPac, Building 5, Suite 300 Preferred Qualifications Preferred Qualifications: Experience developing and/or implementing local and regional transportation plans and/or policies. Familiarity with the National Association of City Transportation Officials ( NACTO ) Design Guides and other transportation regulatory requirements and guidelines (i.e., local code, national Manual on Uniform Transportation Devices, ITE Trip Generation tables, etc.) Proficient with Geographic Information Systems software, Microsoft Office suite, and Adobe Creative Suite. Ability to work in a fast-paced environment, with changing priorities. Ability to work in a collaborative manner with Division team members and across department Divisions, and a diverse group of stakeholders from multiple city departments and outside agencies. Excellent written and presentation skills. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Coordinates division/section activities with other division/sections. Researches information as requested and or needed. Reviews analyzed data to discover patterns and/or discrepancies. Assists in developing operating procedures. Assists in developing division/section budget. Assists in developing and evaluating plans, criteria, etc for a variety of projects, programs, and activities. Investigates consumer/citizen complaint to determine validity. Speaks as City representative before public groups. Reviews complex plats and site plans for compliance with policy codes, ordinances, standards, etc. Answers more complex citizen questions and provide assistance. Interprets/explains/enforces City policies & procedures, building/land development codes, specifications, ordinances, etc. Attends City Council, board, and etc meetings to provide technical advice and assistance. Coordinates activities of various boards, committees, etc. Writes informational reports. Writes/draft legal documents, i.e., contracts, regulations, ordinance amendments, resolutions, etc. Develops, utilizes, and modifies complex transportation planning models. Reviews complex traffic impact analyses. Responsibilities - Supervision and/or Leadership Exercised: Perform as Lead Case Manager. May coordinate the activities of other planners. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of the principles of community and urban planning. Knowledge of Federal and State laws relating to planning and urban development. Knowledge of City practices, policies, and procedures. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in data analysis and problem solving. Skill in planning and organizing. Skill in using computers and related software. Ability to make formal presentations of program and/or project recommendations. Ability to work under the pressures of rigid and/or short work cycle. Ability to maintain confidentially. Ability to develop and implement long-range plans. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain good working relationships with other City employees and the public. Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications of this position are graduation with a Bachelor’s degree from an accredited college or university with major coursework in Planning, Geography, Social Science, Landscape Architecture, or a planning related field, plus five (5) years of planning related work. Twelve (12) semester hours of relevant graduate college course work may substitute for six (6) months of required experience with a maximum substitution of two (2) years. Experience in planning, related work may substitute for one the education up to the maximum of four (4) years. Do you meet these requirements? Yes No * Please describe how you meet the minimum and preferred qualifications of this position. (Open Ended Question) * Do you have applicable knowledge of the principles and practices associated with transportation planning / transportation engineering? Yes, extensive knowledge Yes, knowledge of at least one I am generally familiar with the principles No * Do you have familiarity and/or experience with transportation plans that include the Austin Strategic Mobility Plan, CAMPO plans, and other adopted long-range planning documents? Yes, extensive experience Yes, experience with at least two Yes, experience with at least one Familiarity with one or more No * Please choose the answer that best describes the amount of experience you have in transportation planning. 0 - 1 year 1 - 2 years 3 - 4 years 4 - 5 years More than 5 years * Do you have experience with GIS for mapping and data analysis? Yes, I am proficient Yes, I am somewhat proficient I am familiar with the tools No * Are you familiar with or do you have experience with graphic design and desktop publishing tools, such as Adobe Creative Suite? Yes, I’m proficient Yes, I’m somewhat proficient I’m familiar with the tools No * List your professional certifications and memberships in professional associations. (Open Ended Question) * If selected for this position, the relevant work history on your application is used to determine your rate of pay. Your submission of a complete application is critical to the pay calculation. Your overall relevant experience from your employment application will be used in this calculation, not the resume or cover letter. Do you understand these statements? Yes No * How did you hear about this opportunity? Example: Job board (please specify), Career Fair (please specify), 3rd party recruiting firm, etc. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
City of Kennewick, WA
Kennewick, WA, United States
Description First review after 3 weeks - after 5/29/2024 CORE VALUE STATEMENT The City of Kennewick will provide excellent public service and ensure the safety and wellbeing of our community and one another through the empowerment of each employee. We value integrity, inclusiveness, stewardship and communication. We are accountable to our community for innovative and collaborative efforts that anticipate needs, leverage resources and deliver solutions. SAFETY STATEMENT We expect our employees to ensure compliance with all applicable safety practices and policies, including those established by OSHA/DOSH regulations and by the City’s Accident Prevention Plan. This includes but is not limited to actively identifying and correcting potential hazards that may affect employee and public safety, including those identified by co-workers. Leading by example to promote a positive culture of workplace safety through everyday action; emphasizing safe completion of work throughout all aspects of developing and carrying out work plans. CLASSIFICATION SUMMARY Under general direction of the Information Technology (IT) Director, the IT Operations and Infrastructure Supervisor is accountable and responsible for ensuring high quality, consistent technical Customer Support based on “Best Practice” (ITIL) methodology. This position is responsible for supervision of customer service operations, IT service desk staff and assignments, desktop support, audio/visual systems and staff, network and server operations, identity management and infrastructure operations. This position serves as a senior technical resource and assesses user requirements, recommends/executes technological solutions, ensures a high level of operational readiness, evaluates changing computer and communication technology with respect to its potential application to the City, responds to information systems outages and incidents, and performs other related duties as required. This position ensures that the City’s end users are receiving the appropriate assistance, and effective/efficient support of the City’s desktop computing environment. Manages all procedures related to the identification, prioritization, and resolution of end user help requests, and the monitoring, tracking, and coordination of Service Desk functions. Acts as a major contributor to problem resolution by managing in-person, hands-on support to end users at the desktop level. Supervises and evaluates the performance of assigned staff. Works closely with the IT Software Support Supervisor, IT Assistant Manager and IT Director to identify, recommend, develop, implement and support cost-effective solutions for all aspects of the City, and may be required to serve as the IT Director in his/her absence as assigned. This is a single position classification. It is not part of a series. WORK SCHEDULE The initial work schedule for this classification will be full-time, Monday through Friday. An alternative "flex" schedule may be agreed upon after hire and determined by the employee and IT Director. Early mornings, evenings and weekend work may be occasionally required. Overtime may be occasionally required. This position shares responsibility, on a scheduled basis, to provide after-hours support. This classification is exempt under the FLSA. Examples of Work Performed (Illustrative Only) The following list reflects the essential job duties and responsibilities of this classification, but should not be considered all-inclusive. The incumbent will be expected to perform other related duties as assigned. Plans, organizes and maintains all computer systems within the City, including data networks, virtual and cloud server environments, identity management, cybersecurity systems, business information systems and public safety systems. Develop and continually evolve the Service Desk strategy, based on knowledge of organizational objectives and other factors. Works positively and constructively with relevant stakeholders and the team to carefully plan, design and deploy with continual improvements to service quality in a highly technical and demanding environment. Supervises all IT service desk operations and serves as escalation contact. Manage the assessment, tracking, and prioritization of all incoming service requests per the Service Request process. Ensure requests are directed to the correct process for handling and assigned to appropriate resource for resolution. Ensure all service management process are documented, maintained and adhered to. Review, analyze and report on all key performance indicators for each IT Service Management (ITSM) processes and identify trends in call center issues. Develop reporting method appropriate for the following audiences: 1) Executive staff, 2) IT Management staff, 3) IT staff, and 4) customers. Assist with building and maintaining the IT Service Catalog listing all IT services, their respective Business Importance Level, key-performance indicators for each service, reporting of service delivery, and plans to improve service in identified. Establish and maintain the Service Level Management process using a life-cycle approach per the ITSM best practice. Develops and maintains up-to-date documentation supporting assigned and related areas of responsibility. This includes network diagrams, procedures and steps for equipment setup, standard operating procedures, and inventory records. Identify multiple methods to interact with customers and solicit feedback to assist in identifying areas of process improvement to support core agency needs. Create vision and leadership around IT Service Management (ITSM) principles and processes as described by ITIL. Manage resources to ensure consistent level of service and effective service delivery. Identify shared service and other alternative approaches to improving IT service delivery. Develop and implement all functional policies and procedures, including those for desktop systems, standards, purchasing and service provisions; analyzes existing operations and makes recommendations for the improvement and growth of the desktop computing infrastructure and IT systems. Research and investigate new computer hardware for the City’s computing environment to improve service and reduce costs. Manage the replacement, deployment, monitoring, maintenance, development, upgrade and support of IT systems, including PCs, desktop operating systems and associated hardware. Approves purchase of equipment and supplies in order to meet operational requirements of the City. Manages the procurement of goods and services required to deliver agreed IT Services Supervises, motivates and provides direction and guidance to assigned staff. Evaluate and review work performance for acceptability and conformance with department standards, goals and/or City competencies; works with employees to correct deficiencies. Plans, coordinates and arranges for appropriate training of subordinates to ensure a high level of technical knowledge within Customer Service and Operations team members. Document corrective action as it applies to City policy, as needed. Participates in the interview and selection process of new employees; recommends merit increases, reassignment and promotions according to established guidelines. Ensures a high level of customer focus with due care and attention to customer priority issues and appropriate levels of customer communications to maximize customer satisfaction. Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department. Resolves problem situations in a professional manner. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service. Provides uninterrupted operation of network infrastructure, systems, messaging, telephony, and cyber security operations within the City Provides all tiers of technical support for all networking devices, servers, workstation hardware and software, printers and peripherals throughout the enterprise. Implements, monitors, and ensures the enterprise IT infrastructure and the end user workstations are available, and performing according to standards. Provide operational backup duties for IT staff. Ensure routine network and server maintenance is performed; oversee network services and systems; confirm auditing the integrity of all switches, routers, and servers. Assists with updates to existing security software on networks and workstations. Tests existing systems and personal computers for potential viruses and security problems. Ensure major incident response procedures have been identified, documented and maintained and that staff have been trained on these procedures. Coordinate the activities of third party service providers and suppliers. Monitor their performance against their SLAs and help resolve underlying problems. Assists in long-range planning and short-term system implementation planning. Support/Perform IT infrastructure planning and development, project management and application support. Communicates clearly and concisely, both orally and in writing. Works positively and constructively with users in a highly technical and demanding environment. Manage the Service Desk and Operations staffing levels, task allocation & scheduling to ensure adequate coverage during normal business hours, on-call support, and related after hours support as needed in response to business requirements (e.g. to resolve incidents or to carry out maintenance tasks or upgrades after hours) Supports the City’s mission, goals, policies and objectives; as well as the City’s IT Department values of: Openness and honesty; integrity and ethics; accountability; outstanding customer service; teamwork; excellence; and fiscal and environmental responsibility Performs other related duties as assigned. Employment Standards This position requires a Bachelor's degree in Information Systems/Technology or related field and technical certifications (i.e. CCIE, CCNA, MCSE) is preferred. Five years of increasingly responsible experience in IT incident response, issue management and customer service to include at least two years of experience in a lead or supervisory role. Three years of experience working in ITIL IT Service Management environment, or any combination of relevant education and experience sufficient to demonstrate the knowledge, skills and abilities to perform the duties listed above. Must successfully complete the ITIL Foundation Course within 1 year of hire date. Must obtain Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) or Certified Information Systems Security Professional (CISSP) certification within two (2) years of hire and maintain throughout employment Must possess and maintain a valid State of Washington driver’s license. Must pass a criminal background investigation. Must maintain a level of mental and physical fitness required to perform the essential functions of this classification. Supplemental Requirements To perform the essential functions of the classification, incumbents must be able to demonstrate the following knowledge, skills and abilities: Knowledge of: ITIL Service Management methodology. Excellent IT skills including a thorough knowledge of MS Office productivity suites. Windows desktop and server operating systems, Active Directory, SQL, IIS, and Azure. M365/Exchange hybrid SCCM VMWare Meraki Cisco NIST or CIS controls concepts Infrastructure & network support including, but not limited to LAN, WLAN, server, virtualization, back-up (Veeam preferred), storage, email, printer, voice and security technologies as well as audio visual equipment. Network engineering. System engineering. Networking protocols including IPSEC,SSL,BGP, EIGRP, STP, 802.11 and QOS Effectively researching, planning, scheduling, and implementing system upgrades and conversions to new technologies. Correct English usage, grammar, spelling, punctuation and vocabulary. Public speaking techniques. Skills & Ability to: Install, maintain, operate and configure computer hardware and software with best practice processes for securing systems and networks. Provide support for the City’s computer and users; troubleshoot personal computer hardware problems and malfunctions. Support diagnostic utilities to monitor system and application performance and security log analysis. Work with a significant degree of independence. Supervise the activities of assigned staff. Excellent organizational skills with the ability to work calmly under pressure, multi-task, remain flexible to changing priorities, and prioritize. Demonstrated ability to lead and to effectively communicate with staff at all levels including a proven ability to communicate with technical and non-technical staff across multiple disciplines. Interpersonal skills using tact, patience and courtesy. Maintain confidentiality of sensitive materials and information. Demonstrate strong written and verbal communication skills required to present department plans and activities to individuals and groups throughout the organization. Ability to prepare reports; conduct meetings; create and deliver formal presentations. Apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions. Ability to carry out instructions furnished in written, oral or diagrammatic form. Must maintain regular attendance and punctuality. The benefits listed below are those currently enjoyed by full-time City of Kennewick Non-Contract employees. It is important to remember that over the course of time these benefits may change - they are not permanent. Benefits may change through City Council or administrative action or changes mandated by state and federal law. Paid Holidays 12 per year (9 scheduled; 3 “floating”) New Year's Day, Martin Luther King Jr. Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after Thanksgiving, Christmas Day, and three floating holidays selected by the employee. An employee will accrue one of the three floating holidays on each of the following days: February 1, February 12, and August 31. An employee will only accrue a floating holiday on these days if actually employed. Paid Time Off (PTO) The purpose of PTO is to compensate employees for absences due to injury, illness, vacation and personal business. In addition, the program is designed to provide employees with personal flexibility regarding the use of leave hours. PTO hours accrue based upon the actual number of regular hours worked. Accrual per Month: 0-5yrs 6-9yrs 10-14yrs 15-19yrs 20-24yrs 25-29yrs 30+yrs 12 hours 15 hours 17 hours 19 hours 21 hours 23 hours 25 hours Retirement Plan All City employees are members of the Public Employees Retirement System (PERS). The City and the employee both contribute toward the plan. PERS provides regular retirement and disability retirement benefits. City employees also participate in the Social Security Program. Rates effective as of 09/01/2023. ( www.drs.wa.gov ) PERS Employee Contribution Rate Employer Contribution Rate Plan II 6.36% 9.53% Plan III Employee Choice (see booklet) 9.53% Deferred Comp The City contributes an equivalent of 5% of your regular monthly salary to Mission Square Retirement (previously ICMA) deferred compensation program. No employee match required, but employees may contribute towards plan if desired. ( www.icmarc.org ) Medical, Dental& Vision Insurance The City currently pays the entire dental and vision insurance premiums for the employee and dependents.Employee current premium share is $190.00 per month for medical insurance to cover themselves and dependents. Life Insurance 1.5 x annual salary (not to exceed $250K) provided by the City of Kennewick. Employee may purchase Voluntary Term Life Insurance for employee, spouse and/or dependents through New York Life (previously Cigna). Long Term Disability The City pays the entire long-term disability premium for employees through New York Life (previously Cigna). Wellness Program The Wellness Program has been established to encourage employee health and fitness, both at work and at home. A City Wellness Committee promotes and provides opportunities for healthy lifestyles. Employee fitness center is open to all employees and their spouses. Employee Assistance An Employee Assistance Plan (EAP) is provided by the City to assist you and family members, providing counseling and treatment in such areas as stress, drug and alcohol abuse and family counseling. Other Benefits Offered Flexible Spending Plan (Pre-Tax Deduction for Medical/Dental and Day Care) Aflac Supplemental Insurance Tuition Assistance Bereavement Leave Overtime Direct Deposit (paydays are 5th and 20th of the month) Closing Date/Time: 6/19/2024 11:59 PM Pacific
May 09, 2024
Full Time
Description First review after 3 weeks - after 5/29/2024 CORE VALUE STATEMENT The City of Kennewick will provide excellent public service and ensure the safety and wellbeing of our community and one another through the empowerment of each employee. We value integrity, inclusiveness, stewardship and communication. We are accountable to our community for innovative and collaborative efforts that anticipate needs, leverage resources and deliver solutions. SAFETY STATEMENT We expect our employees to ensure compliance with all applicable safety practices and policies, including those established by OSHA/DOSH regulations and by the City’s Accident Prevention Plan. This includes but is not limited to actively identifying and correcting potential hazards that may affect employee and public safety, including those identified by co-workers. Leading by example to promote a positive culture of workplace safety through everyday action; emphasizing safe completion of work throughout all aspects of developing and carrying out work plans. CLASSIFICATION SUMMARY Under general direction of the Information Technology (IT) Director, the IT Operations and Infrastructure Supervisor is accountable and responsible for ensuring high quality, consistent technical Customer Support based on “Best Practice” (ITIL) methodology. This position is responsible for supervision of customer service operations, IT service desk staff and assignments, desktop support, audio/visual systems and staff, network and server operations, identity management and infrastructure operations. This position serves as a senior technical resource and assesses user requirements, recommends/executes technological solutions, ensures a high level of operational readiness, evaluates changing computer and communication technology with respect to its potential application to the City, responds to information systems outages and incidents, and performs other related duties as required. This position ensures that the City’s end users are receiving the appropriate assistance, and effective/efficient support of the City’s desktop computing environment. Manages all procedures related to the identification, prioritization, and resolution of end user help requests, and the monitoring, tracking, and coordination of Service Desk functions. Acts as a major contributor to problem resolution by managing in-person, hands-on support to end users at the desktop level. Supervises and evaluates the performance of assigned staff. Works closely with the IT Software Support Supervisor, IT Assistant Manager and IT Director to identify, recommend, develop, implement and support cost-effective solutions for all aspects of the City, and may be required to serve as the IT Director in his/her absence as assigned. This is a single position classification. It is not part of a series. WORK SCHEDULE The initial work schedule for this classification will be full-time, Monday through Friday. An alternative "flex" schedule may be agreed upon after hire and determined by the employee and IT Director. Early mornings, evenings and weekend work may be occasionally required. Overtime may be occasionally required. This position shares responsibility, on a scheduled basis, to provide after-hours support. This classification is exempt under the FLSA. Examples of Work Performed (Illustrative Only) The following list reflects the essential job duties and responsibilities of this classification, but should not be considered all-inclusive. The incumbent will be expected to perform other related duties as assigned. Plans, organizes and maintains all computer systems within the City, including data networks, virtual and cloud server environments, identity management, cybersecurity systems, business information systems and public safety systems. Develop and continually evolve the Service Desk strategy, based on knowledge of organizational objectives and other factors. Works positively and constructively with relevant stakeholders and the team to carefully plan, design and deploy with continual improvements to service quality in a highly technical and demanding environment. Supervises all IT service desk operations and serves as escalation contact. Manage the assessment, tracking, and prioritization of all incoming service requests per the Service Request process. Ensure requests are directed to the correct process for handling and assigned to appropriate resource for resolution. Ensure all service management process are documented, maintained and adhered to. Review, analyze and report on all key performance indicators for each IT Service Management (ITSM) processes and identify trends in call center issues. Develop reporting method appropriate for the following audiences: 1) Executive staff, 2) IT Management staff, 3) IT staff, and 4) customers. Assist with building and maintaining the IT Service Catalog listing all IT services, their respective Business Importance Level, key-performance indicators for each service, reporting of service delivery, and plans to improve service in identified. Establish and maintain the Service Level Management process using a life-cycle approach per the ITSM best practice. Develops and maintains up-to-date documentation supporting assigned and related areas of responsibility. This includes network diagrams, procedures and steps for equipment setup, standard operating procedures, and inventory records. Identify multiple methods to interact with customers and solicit feedback to assist in identifying areas of process improvement to support core agency needs. Create vision and leadership around IT Service Management (ITSM) principles and processes as described by ITIL. Manage resources to ensure consistent level of service and effective service delivery. Identify shared service and other alternative approaches to improving IT service delivery. Develop and implement all functional policies and procedures, including those for desktop systems, standards, purchasing and service provisions; analyzes existing operations and makes recommendations for the improvement and growth of the desktop computing infrastructure and IT systems. Research and investigate new computer hardware for the City’s computing environment to improve service and reduce costs. Manage the replacement, deployment, monitoring, maintenance, development, upgrade and support of IT systems, including PCs, desktop operating systems and associated hardware. Approves purchase of equipment and supplies in order to meet operational requirements of the City. Manages the procurement of goods and services required to deliver agreed IT Services Supervises, motivates and provides direction and guidance to assigned staff. Evaluate and review work performance for acceptability and conformance with department standards, goals and/or City competencies; works with employees to correct deficiencies. Plans, coordinates and arranges for appropriate training of subordinates to ensure a high level of technical knowledge within Customer Service and Operations team members. Document corrective action as it applies to City policy, as needed. Participates in the interview and selection process of new employees; recommends merit increases, reassignment and promotions according to established guidelines. Ensures a high level of customer focus with due care and attention to customer priority issues and appropriate levels of customer communications to maximize customer satisfaction. Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department. Resolves problem situations in a professional manner. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service. Provides uninterrupted operation of network infrastructure, systems, messaging, telephony, and cyber security operations within the City Provides all tiers of technical support for all networking devices, servers, workstation hardware and software, printers and peripherals throughout the enterprise. Implements, monitors, and ensures the enterprise IT infrastructure and the end user workstations are available, and performing according to standards. Provide operational backup duties for IT staff. Ensure routine network and server maintenance is performed; oversee network services and systems; confirm auditing the integrity of all switches, routers, and servers. Assists with updates to existing security software on networks and workstations. Tests existing systems and personal computers for potential viruses and security problems. Ensure major incident response procedures have been identified, documented and maintained and that staff have been trained on these procedures. Coordinate the activities of third party service providers and suppliers. Monitor their performance against their SLAs and help resolve underlying problems. Assists in long-range planning and short-term system implementation planning. Support/Perform IT infrastructure planning and development, project management and application support. Communicates clearly and concisely, both orally and in writing. Works positively and constructively with users in a highly technical and demanding environment. Manage the Service Desk and Operations staffing levels, task allocation & scheduling to ensure adequate coverage during normal business hours, on-call support, and related after hours support as needed in response to business requirements (e.g. to resolve incidents or to carry out maintenance tasks or upgrades after hours) Supports the City’s mission, goals, policies and objectives; as well as the City’s IT Department values of: Openness and honesty; integrity and ethics; accountability; outstanding customer service; teamwork; excellence; and fiscal and environmental responsibility Performs other related duties as assigned. Employment Standards This position requires a Bachelor's degree in Information Systems/Technology or related field and technical certifications (i.e. CCIE, CCNA, MCSE) is preferred. Five years of increasingly responsible experience in IT incident response, issue management and customer service to include at least two years of experience in a lead or supervisory role. Three years of experience working in ITIL IT Service Management environment, or any combination of relevant education and experience sufficient to demonstrate the knowledge, skills and abilities to perform the duties listed above. Must successfully complete the ITIL Foundation Course within 1 year of hire date. Must obtain Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) or Certified Information Systems Security Professional (CISSP) certification within two (2) years of hire and maintain throughout employment Must possess and maintain a valid State of Washington driver’s license. Must pass a criminal background investigation. Must maintain a level of mental and physical fitness required to perform the essential functions of this classification. Supplemental Requirements To perform the essential functions of the classification, incumbents must be able to demonstrate the following knowledge, skills and abilities: Knowledge of: ITIL Service Management methodology. Excellent IT skills including a thorough knowledge of MS Office productivity suites. Windows desktop and server operating systems, Active Directory, SQL, IIS, and Azure. M365/Exchange hybrid SCCM VMWare Meraki Cisco NIST or CIS controls concepts Infrastructure & network support including, but not limited to LAN, WLAN, server, virtualization, back-up (Veeam preferred), storage, email, printer, voice and security technologies as well as audio visual equipment. Network engineering. System engineering. Networking protocols including IPSEC,SSL,BGP, EIGRP, STP, 802.11 and QOS Effectively researching, planning, scheduling, and implementing system upgrades and conversions to new technologies. Correct English usage, grammar, spelling, punctuation and vocabulary. Public speaking techniques. Skills & Ability to: Install, maintain, operate and configure computer hardware and software with best practice processes for securing systems and networks. Provide support for the City’s computer and users; troubleshoot personal computer hardware problems and malfunctions. Support diagnostic utilities to monitor system and application performance and security log analysis. Work with a significant degree of independence. Supervise the activities of assigned staff. Excellent organizational skills with the ability to work calmly under pressure, multi-task, remain flexible to changing priorities, and prioritize. Demonstrated ability to lead and to effectively communicate with staff at all levels including a proven ability to communicate with technical and non-technical staff across multiple disciplines. Interpersonal skills using tact, patience and courtesy. Maintain confidentiality of sensitive materials and information. Demonstrate strong written and verbal communication skills required to present department plans and activities to individuals and groups throughout the organization. Ability to prepare reports; conduct meetings; create and deliver formal presentations. Apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions. Ability to carry out instructions furnished in written, oral or diagrammatic form. Must maintain regular attendance and punctuality. The benefits listed below are those currently enjoyed by full-time City of Kennewick Non-Contract employees. It is important to remember that over the course of time these benefits may change - they are not permanent. Benefits may change through City Council or administrative action or changes mandated by state and federal law. Paid Holidays 12 per year (9 scheduled; 3 “floating”) New Year's Day, Martin Luther King Jr. Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after Thanksgiving, Christmas Day, and three floating holidays selected by the employee. An employee will accrue one of the three floating holidays on each of the following days: February 1, February 12, and August 31. An employee will only accrue a floating holiday on these days if actually employed. Paid Time Off (PTO) The purpose of PTO is to compensate employees for absences due to injury, illness, vacation and personal business. In addition, the program is designed to provide employees with personal flexibility regarding the use of leave hours. PTO hours accrue based upon the actual number of regular hours worked. Accrual per Month: 0-5yrs 6-9yrs 10-14yrs 15-19yrs 20-24yrs 25-29yrs 30+yrs 12 hours 15 hours 17 hours 19 hours 21 hours 23 hours 25 hours Retirement Plan All City employees are members of the Public Employees Retirement System (PERS). The City and the employee both contribute toward the plan. PERS provides regular retirement and disability retirement benefits. City employees also participate in the Social Security Program. Rates effective as of 09/01/2023. ( www.drs.wa.gov ) PERS Employee Contribution Rate Employer Contribution Rate Plan II 6.36% 9.53% Plan III Employee Choice (see booklet) 9.53% Deferred Comp The City contributes an equivalent of 5% of your regular monthly salary to Mission Square Retirement (previously ICMA) deferred compensation program. No employee match required, but employees may contribute towards plan if desired. ( www.icmarc.org ) Medical, Dental& Vision Insurance The City currently pays the entire dental and vision insurance premiums for the employee and dependents.Employee current premium share is $190.00 per month for medical insurance to cover themselves and dependents. Life Insurance 1.5 x annual salary (not to exceed $250K) provided by the City of Kennewick. Employee may purchase Voluntary Term Life Insurance for employee, spouse and/or dependents through New York Life (previously Cigna). Long Term Disability The City pays the entire long-term disability premium for employees through New York Life (previously Cigna). Wellness Program The Wellness Program has been established to encourage employee health and fitness, both at work and at home. A City Wellness Committee promotes and provides opportunities for healthy lifestyles. Employee fitness center is open to all employees and their spouses. Employee Assistance An Employee Assistance Plan (EAP) is provided by the City to assist you and family members, providing counseling and treatment in such areas as stress, drug and alcohol abuse and family counseling. Other Benefits Offered Flexible Spending Plan (Pre-Tax Deduction for Medical/Dental and Day Care) Aflac Supplemental Insurance Tuition Assistance Bereavement Leave Overtime Direct Deposit (paydays are 5th and 20th of the month) Closing Date/Time: 6/19/2024 11:59 PM Pacific
California State University, San Bernardino (CSUSB)
5500 University Parkway, San Bernardino, CA 92407, USA
Job Summary: Reporting to the Associate Vice President for Student Affairs/Dean of Students, Director, Housing & Residential Life, the incumbent is a member of the Division of Student Affairs Council, and the Student Life Team. The Director of Housing and Residential Life will play an important role in the success of these spaces. Identifies and creates overall vision and strategic priorities for department direction. Identifies and leads the development of an overall department assessment plan. Leads the department's strategic planning process in concert with the Division of Student Affairs and the University. Responsibilities include, but are not limited to: DHRE Department Leadership: Responsible for administering a broad housing operations and services portfolio. The incumbent will independently develop and oversee a diverse residential community, including personnel management, staff development, operations, budget management, contract management, marketing, assessment, strategic planning, facility maintenance, student programming, student outreach, student success initiatives, and custodial services. Assures operational and conceptual integration of policies and programs within the unit, providing input and feedback in the representation of housing and residential education practices. Serve and provide supervisory oversight for professional staff, including hiring, training, and evaluation. Serve as the principal manager in identifying and creating the overall vision and strategic priorities for department direction. Identify and lead the strategic development and implementation of an overall department assessment plan. Lead the department's strategic planning process with the Division of Student Affairs and the University. Determine organizational structure and university relationships for the department’s emergency preparedness response, including consulting and working with internal and external stakeholders to support the health and safety of residents and staff. Develop, implement, and evaluate a curricular approach to residential community that is responsive to student needs and fosters and promotes developmentally sequenced learning for students while living on campus. Create a living climate that fosters each student resident's intellectual, cultural, social, and interpersonal growth through training and supervision of programs, live-in staff, and other educators. Recommend and implement co-curricular learning experiences that contribute to student success. Work collaboratively to engage and promote DEI activities for residents, staff, and faculty. Lead efforts to increase compliance and adherence to various federal and state mandates to maintain accessibility for all facilities. Have direct oversight of all facilities, to provide leadership in deferred maintenance strategies, increase energy efficiency, and improve quality of life. DSA and Campus Leadership: To ensure campus-wide effectiveness and a seamless student living and learning experience, this leadership role creates and maintains relationships with appropriate individuals and departments on and off campus, collaborating closely with numerous campus stakeholders including (but not limited to) Academic Affairs, Basic Needs & Student Support, CARE Team, Administration and Finance, Dining Services, Human Resources, Academic Success & University Advising (ASUA), Athletics, Student Conduct and Ethical Development, Admissions, The Office of Sustainability, Orientation and the First-Year Experience, Facilities Management, Budget Planning, the Office of Financial Aid, Risk Management, University Police, University Enterprises Corporation (UEC) and organizations within City of San Bernardino. Serves as a member of the Student Life Team within the Division of Student Affairs. Maintains awareness and understanding of federal, state, CSU, campus, and University policies and procedures to administer programs effectively. Advises the AVP/DOS and the Vice President for Student Affairs on long-range financial planning and strategies for Housing & Residential Education. Develop and foster effective and collaborative relationships to leverage the full potential of available resources and contribute to the university and division's mission of serving students. Serve as the department liaison for legal issues, working with University Counsel to respond and address on behalf of the department. Serves as a CARE Team member, including “on-call duty” periodically throughout the calendar year. Budget and Supervision: Directly supervise a team of two associate directors, two operations administrative analysts, one administrative services coordinator, & one budget analyst/specialist II. Indirectly supervise a team of up to 80 paraprofessional staff. Provides leadership for ongoing training and development of all DHRE staff, including student Resident Assistants, Academic Mentors, Student Coordinators, and Housing Student Assistants/Housing Facilities Assistants. Develop goals and strategic professional development plans with team members. Develop and administer an annual operating budget of nearly $16 million. Work collaboratively with the FTO division and university leadership to develop, create, and implement strong economic strategies. Marketing and Strategic Development: Develop and maintain strategic marketing and outreach plans in partnership with Outreach, Orientation, and other relevant campus partners to encourage students to attend CSUSB as a residential campus. Responsible for student housing marketing and communication of programs and services through website, social media, phone, email, and all other communication venues. Responsible for communications to students through all media options for student concerns. Manage efforts and strategies toward a comprehensive, strategic, and predictive model to maximize housing occupancy. Oversee the vision and implementation of the housing application, room assignment process, contracts, occupancy management, and software (StarRez). Responsible for housing and meal plan license oversight of all students who live in student housing. Develops and administers business operations processes, including housing rates, license contract implementation, and compliance for eligibility and timely payments of student housing revenues and meal plan fees. Work in collaboration with FTO and CSU partners to determine the fiscal outlook of the unit using sound business practices. Manage and identify annual planning for the Department of Housing and Residential Education (DHRE) capital improvement projects and renovations. Lead collaboration and planning between DHRE and Facilities Services for future facility planning needs and grounds maintenance. Other Duties as Assigned: Serve on committees, attend meetings, and perform other duties related to the Department of Housing and Residential Education or Division of Student Affairs. Minimum Qualifications: Required Education and Experience Master's degree in higher education, student affairs administration, college student personnel counseling or equivalent required. Minimum eight plus years of related experience in senior housing and residential life positions, or equivalent combination of experience and education. Valid CA driver's license. Required Qualifications Comprehensive knowledge and understanding of best practices for housing and residential education operations. Demonstrate effective managerial, supervisory, communication, and interpersonal skills. Must be flexible and be willing to assume new tasks and special projects. Ability to work effectively with a diverse student and staff community. Must be able to show sensitivity and flexibility in dealing with complex problems and situations. Ability to work autonomously and cooperatively within the department and campus community and pursue innovative ideas and solutions. Demonstrate strong critical thinking and oral and written communication skills. Must demonstrate knowledge and experience with occupancy management and projections, marketing, and hands-on day-to-day operations of a housing unit. Must possess effective organizational, time management, diplomacy, and project management skills. Ability to exercise sound judgment and perform in a leadership capacity. Ability to establish and maintain collaborative relationships with students, faculty, staff, and parents and engage others through a participative process while serving as a key decision-maker. Understand and effectively communicate parameters of contemporary residential life and university housing practices. Demonstrate a strong understanding of and commitment to diversity, social justice, and the creation of an inclusive work and living environment. Preferred Qualifications Significant experience as an innovative leader managing a team, programs, and services; success in enhancing student learning through residential living. Strong record of accomplishment of building successful teams and effective partnerships with colleagues and key stakeholder groups. Demonstrated expansive knowledge of and strong foundation in multiple housing and residential life functions including budgeting and finance, crisis management, residential technology, facility maintenance and custodial, room assignments/billing, marketing and outreach, summer conferences, budget development, student development theory, staff supervision and professional development, student conduct, and working with and supporting underserved students. Passion for creating environments that transform and enhance students' academic and personal success. Appreciation of diversity and difference and an understanding of the influence of social identities on the living student experience. Strong knowledge of FERPA and Title IX. Ability to show sensitivity and flexibility in dealing with complex problems and situations, work autonomously and cooperatively within the department, campus community, and city organizations and pursue innovative ideas and solutions. Supervisory experience with demonstrated ability to supervise and lead professional staff. Demonstrate knowledge and experience with occupancy management and projections. Familiarity with labor relations and how to work effectively within a unionized work environment staff. Possess effective organizational, time management, diplomacy, and project management skills. Design educational environments and activities utilizing research, assessment results on learning outcomes and high impact practices. Ability to establish and maintain collaborative relationships with students, faculty, staff, and parents and engage others through a participative process, while serving as key decision maker. Effective managerial, interpersonal, and collaboration skills and ability to manage conflict in a positive and pro-active manner. Proficiency with standard professional desktop software applications such as e-mail, MS Excel, and MS Word. Success in creating and implementing broad-ranging student support programs with measurable success. Compensation and Benefits: Anticipated Hiring Range: $11,667 - $12,261 per month Classification Salary Range: $6,563 - $21,066 per month The salary offered will take into account internal equity and experience among other factors. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Position Information: Work status: Full-time/Exempt/At-will/On-call Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), evenings and weekends may be required to support department and university operations, programs, and events. Will be on-call, as needed. Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), evenings and weekends may be required to support department and university operations, programs, and events. Will be on-call, as needed. This is a full-time management (MPP) position. MPP employees serve at the pleasure of the campus President. MPPs do not serve a probationary period and never receive permanent status. This position is a "designated position" in the California State University's Conflict of Interest Code. The scope of responsibilities for this position includes making or participating in decisions that may have a material financial benefit to the incumbent. Therefore, the individual holding this position is required to file an initial Conflict of Interest: Statement of Economic Interests ("Form 700") within thirty (30 days) from the date of hire and on an annual basis. In addition, the individual holding this position must complete the required conflict of interest training within thirty (30) days of their appointment and at least once during each consecutive period of two (2) calendar years following the appointment, subject to the Fair Political Practices Commission regulations. MPP: First considerations will be given to candidates who apply by Friday, June 21, 2024, and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas). Conditions of Employment Background Check Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Drivers License Check Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record. Mandated Reporter The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Campus Security Authority This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required. I-9 CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Statement of Commitment to Diversity In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination. California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion Closing Statement: Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu. Smoking CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ . Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act Advertised: May 21 2024 Pacific Daylight Time Applications close: Closing Date/Time:
May 22, 2024
Job Summary: Reporting to the Associate Vice President for Student Affairs/Dean of Students, Director, Housing & Residential Life, the incumbent is a member of the Division of Student Affairs Council, and the Student Life Team. The Director of Housing and Residential Life will play an important role in the success of these spaces. Identifies and creates overall vision and strategic priorities for department direction. Identifies and leads the development of an overall department assessment plan. Leads the department's strategic planning process in concert with the Division of Student Affairs and the University. Responsibilities include, but are not limited to: DHRE Department Leadership: Responsible for administering a broad housing operations and services portfolio. The incumbent will independently develop and oversee a diverse residential community, including personnel management, staff development, operations, budget management, contract management, marketing, assessment, strategic planning, facility maintenance, student programming, student outreach, student success initiatives, and custodial services. Assures operational and conceptual integration of policies and programs within the unit, providing input and feedback in the representation of housing and residential education practices. Serve and provide supervisory oversight for professional staff, including hiring, training, and evaluation. Serve as the principal manager in identifying and creating the overall vision and strategic priorities for department direction. Identify and lead the strategic development and implementation of an overall department assessment plan. Lead the department's strategic planning process with the Division of Student Affairs and the University. Determine organizational structure and university relationships for the department’s emergency preparedness response, including consulting and working with internal and external stakeholders to support the health and safety of residents and staff. Develop, implement, and evaluate a curricular approach to residential community that is responsive to student needs and fosters and promotes developmentally sequenced learning for students while living on campus. Create a living climate that fosters each student resident's intellectual, cultural, social, and interpersonal growth through training and supervision of programs, live-in staff, and other educators. Recommend and implement co-curricular learning experiences that contribute to student success. Work collaboratively to engage and promote DEI activities for residents, staff, and faculty. Lead efforts to increase compliance and adherence to various federal and state mandates to maintain accessibility for all facilities. Have direct oversight of all facilities, to provide leadership in deferred maintenance strategies, increase energy efficiency, and improve quality of life. DSA and Campus Leadership: To ensure campus-wide effectiveness and a seamless student living and learning experience, this leadership role creates and maintains relationships with appropriate individuals and departments on and off campus, collaborating closely with numerous campus stakeholders including (but not limited to) Academic Affairs, Basic Needs & Student Support, CARE Team, Administration and Finance, Dining Services, Human Resources, Academic Success & University Advising (ASUA), Athletics, Student Conduct and Ethical Development, Admissions, The Office of Sustainability, Orientation and the First-Year Experience, Facilities Management, Budget Planning, the Office of Financial Aid, Risk Management, University Police, University Enterprises Corporation (UEC) and organizations within City of San Bernardino. Serves as a member of the Student Life Team within the Division of Student Affairs. Maintains awareness and understanding of federal, state, CSU, campus, and University policies and procedures to administer programs effectively. Advises the AVP/DOS and the Vice President for Student Affairs on long-range financial planning and strategies for Housing & Residential Education. Develop and foster effective and collaborative relationships to leverage the full potential of available resources and contribute to the university and division's mission of serving students. Serve as the department liaison for legal issues, working with University Counsel to respond and address on behalf of the department. Serves as a CARE Team member, including “on-call duty” periodically throughout the calendar year. Budget and Supervision: Directly supervise a team of two associate directors, two operations administrative analysts, one administrative services coordinator, & one budget analyst/specialist II. Indirectly supervise a team of up to 80 paraprofessional staff. Provides leadership for ongoing training and development of all DHRE staff, including student Resident Assistants, Academic Mentors, Student Coordinators, and Housing Student Assistants/Housing Facilities Assistants. Develop goals and strategic professional development plans with team members. Develop and administer an annual operating budget of nearly $16 million. Work collaboratively with the FTO division and university leadership to develop, create, and implement strong economic strategies. Marketing and Strategic Development: Develop and maintain strategic marketing and outreach plans in partnership with Outreach, Orientation, and other relevant campus partners to encourage students to attend CSUSB as a residential campus. Responsible for student housing marketing and communication of programs and services through website, social media, phone, email, and all other communication venues. Responsible for communications to students through all media options for student concerns. Manage efforts and strategies toward a comprehensive, strategic, and predictive model to maximize housing occupancy. Oversee the vision and implementation of the housing application, room assignment process, contracts, occupancy management, and software (StarRez). Responsible for housing and meal plan license oversight of all students who live in student housing. Develops and administers business operations processes, including housing rates, license contract implementation, and compliance for eligibility and timely payments of student housing revenues and meal plan fees. Work in collaboration with FTO and CSU partners to determine the fiscal outlook of the unit using sound business practices. Manage and identify annual planning for the Department of Housing and Residential Education (DHRE) capital improvement projects and renovations. Lead collaboration and planning between DHRE and Facilities Services for future facility planning needs and grounds maintenance. Other Duties as Assigned: Serve on committees, attend meetings, and perform other duties related to the Department of Housing and Residential Education or Division of Student Affairs. Minimum Qualifications: Required Education and Experience Master's degree in higher education, student affairs administration, college student personnel counseling or equivalent required. Minimum eight plus years of related experience in senior housing and residential life positions, or equivalent combination of experience and education. Valid CA driver's license. Required Qualifications Comprehensive knowledge and understanding of best practices for housing and residential education operations. Demonstrate effective managerial, supervisory, communication, and interpersonal skills. Must be flexible and be willing to assume new tasks and special projects. Ability to work effectively with a diverse student and staff community. Must be able to show sensitivity and flexibility in dealing with complex problems and situations. Ability to work autonomously and cooperatively within the department and campus community and pursue innovative ideas and solutions. Demonstrate strong critical thinking and oral and written communication skills. Must demonstrate knowledge and experience with occupancy management and projections, marketing, and hands-on day-to-day operations of a housing unit. Must possess effective organizational, time management, diplomacy, and project management skills. Ability to exercise sound judgment and perform in a leadership capacity. Ability to establish and maintain collaborative relationships with students, faculty, staff, and parents and engage others through a participative process while serving as a key decision-maker. Understand and effectively communicate parameters of contemporary residential life and university housing practices. Demonstrate a strong understanding of and commitment to diversity, social justice, and the creation of an inclusive work and living environment. Preferred Qualifications Significant experience as an innovative leader managing a team, programs, and services; success in enhancing student learning through residential living. Strong record of accomplishment of building successful teams and effective partnerships with colleagues and key stakeholder groups. Demonstrated expansive knowledge of and strong foundation in multiple housing and residential life functions including budgeting and finance, crisis management, residential technology, facility maintenance and custodial, room assignments/billing, marketing and outreach, summer conferences, budget development, student development theory, staff supervision and professional development, student conduct, and working with and supporting underserved students. Passion for creating environments that transform and enhance students' academic and personal success. Appreciation of diversity and difference and an understanding of the influence of social identities on the living student experience. Strong knowledge of FERPA and Title IX. Ability to show sensitivity and flexibility in dealing with complex problems and situations, work autonomously and cooperatively within the department, campus community, and city organizations and pursue innovative ideas and solutions. Supervisory experience with demonstrated ability to supervise and lead professional staff. Demonstrate knowledge and experience with occupancy management and projections. Familiarity with labor relations and how to work effectively within a unionized work environment staff. Possess effective organizational, time management, diplomacy, and project management skills. Design educational environments and activities utilizing research, assessment results on learning outcomes and high impact practices. Ability to establish and maintain collaborative relationships with students, faculty, staff, and parents and engage others through a participative process, while serving as key decision maker. Effective managerial, interpersonal, and collaboration skills and ability to manage conflict in a positive and pro-active manner. Proficiency with standard professional desktop software applications such as e-mail, MS Excel, and MS Word. Success in creating and implementing broad-ranging student support programs with measurable success. Compensation and Benefits: Anticipated Hiring Range: $11,667 - $12,261 per month Classification Salary Range: $6,563 - $21,066 per month The salary offered will take into account internal equity and experience among other factors. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Position Information: Work status: Full-time/Exempt/At-will/On-call Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), evenings and weekends may be required to support department and university operations, programs, and events. Will be on-call, as needed. Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), evenings and weekends may be required to support department and university operations, programs, and events. Will be on-call, as needed. This is a full-time management (MPP) position. MPP employees serve at the pleasure of the campus President. MPPs do not serve a probationary period and never receive permanent status. This position is a "designated position" in the California State University's Conflict of Interest Code. The scope of responsibilities for this position includes making or participating in decisions that may have a material financial benefit to the incumbent. Therefore, the individual holding this position is required to file an initial Conflict of Interest: Statement of Economic Interests ("Form 700") within thirty (30 days) from the date of hire and on an annual basis. In addition, the individual holding this position must complete the required conflict of interest training within thirty (30) days of their appointment and at least once during each consecutive period of two (2) calendar years following the appointment, subject to the Fair Political Practices Commission regulations. MPP: First considerations will be given to candidates who apply by Friday, June 21, 2024, and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas). Conditions of Employment Background Check Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Drivers License Check Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record. Mandated Reporter The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Campus Security Authority This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required. I-9 CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Statement of Commitment to Diversity In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination. California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion Closing Statement: Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu. Smoking CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ . Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act Advertised: May 21 2024 Pacific Daylight Time Applications close: Closing Date/Time:
SOUTH ORANGE COUNTY COMMUNITY COLLEGE DISTRICT (SOCCC)
Mission Viejo, California, United States
Title: Financial Aid Specialist Job Category: CSEA Job Opening Date: May 30, 2024 Job Closing Date: June 25, 2024 Location: Saddleback College Work Location: Mission Viejo, CA Department: Financial Aid Pay Grade, for more information click on this link: https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules Pay Rate Type: Monthly Work Days: Monday - Friday Work Hours: 8:00am - 5:00pm (Schedule and Shift are subject to change in accordance with the departments needs.) Hours Per Week: 40 Percentage of Employment: 100% Months of Employment: 12 Months Salary: Starting at $5,389 per month Required Documents: Resume and Optional Document: Cover Letter Job Description: C.S.E.A. Classified Bargaining Unit Salary Range 125 Application materials must be received by 11:59 pm 06/24/2024 Required Documents: Resume and Optional Document: Cover Letter Applications missing the required documents will not be considered. Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job. SUMMARY DESCRIPTION Under direction from an appropriate level manager or administrator, performs a variety of complex duties involved in providing financial aid assistance and recommending available alternatives for students; processes and verifies student financial aid applications; develops and awards student financial aid packages in accordance with prescribed policies, procedures, regulations, and guidelines. Participates in the coordination of specific financial aid programs, Work-Study, institutional scholarships, and loan programs. Provides training and work direction to temporary staff and student workers. Participates in Financial Aid outreach activities and events. DISTINGUISHING CHARACTERISTICS This is the journey level class within the Financial Aid series. A Financial Aid Specialist is distinguished from a Financial Aid Assistant in that an incumbent in the former class is responsible for more complex technical decisions, requiring advanced technical knowledge and experience. Employees within this class are distinguished from the Senior Financial Aid Specialist in that the latter serves as a lead over lower-level financial aid staff. Employees at this level use District, College, State, and Federal regulations, policies, and procedures to provide accurate information and services to students and are fully aware of the operating procedures and policies of the work unit. Employees at the Financial Aid Specialist level are required to be fully trained in all procedures related to assigned area of responsibility. REPRESENTATIVE DUTIES The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Perform the duties of the lower-level classifications within the assigned area, as required. Provide assistance and advisement to students applying for federal, state, and institutional financial aid programs; research available options and sources; discuss various eligibility criteria and explain ineligibility as necessary; interpret and explain Financial Aid policies and procedures. Review student documentation and information to ensure compliance with federal methodology, published regulations, and institutional policies and procedures; utilize independent judgment to investigate and assist students in resolving conflicting information. Process, package, determine eligibility, and award for federal and state financial aid programs; calculate financial need and determine applicant eligibility for all appropriate aid programs. Prepare and award financial aid packages, send award notifications, advise students on terms and conditions, including Master Promissory Notes, disclosure statements, and requirements and limitations of awards; apply independent judgment to ensure accurate disbursement of state, institutional, and federal funds. Review individual awards for accuracy and adjust based on unmet need, budget, and residency; monitor awards carefully to avoid over-awards and ensure compliance with award eligibility; counsel students on debt management and consequences of loan default; ensure exit loan counseling is completed. Exercise professional judgment in evaluating students with special circumstances on a case-by-case basis; review supporting documentation and make appropriate decisions when reviewing student appeals due to extenuating circumstances; make appropriate adjustments to financial aid application data elements, as needed. Determine possible changes to previous student eligibility based on changes to financial aid application records. Communicate to students and staff regarding changes to eligibility, request supporting documentation to resolve conflicting information, and place holds on financial aid disbursements until conflicts are resolved. Utilize appropriate systems/programs to report enrollment status and award eligibility for various programs; maintain accurate records of funds disbursed for reconciliation; reconcile disbursements; retrieve and review accounts receivable reports; research and evaluate information from various reports and act on information obtained, as necessary. Participate in the coordination of specific programs within Financial Aid; demonstrate knowledge of, interpret, and follow federal, state, and institutional laws and guidelines to determine eligibility. Apply and review Satisfactory Academic Progress (SAP) standards for each student applying for financial assistance according to federal and institutional regulations; review and evaluate SAP to determine eligibility for financial assistance; calculate and adjust awards based on SAP results; monitor continued aid eligibility; notify, interpret, and explain results to students; participate in the SAP appeals process, as directed; notify students of appeal status/outcome. Use District, College, State, and Federal regulations, policies, and procedures to provide accurate information and services to students and others; research and interpret regulations for Federal, State, and institutional financial aid programs; maintain current knowledge and stay up to date on program requirements and changes to financial aid services and options for students. Abide by all confidentiality practices required by department, state, and federal policies, laws, rules, and regulations, including FERPA and ADA; immediately report suspicious data or circumstances to supervisor. Participate in the coordination and planning of, and attend, various community relations and outreach activities targeted at new or returning students and/or potential students; may represent the College at on- and off-campus meetings, conferences, community events, and high school career and college fairs; assist in the distribution of promotional and marketing materials related to Financial Aid. Work closely with other offices in the coordination of the scholarship program; assist in reviewing scholarship applications; review appropriate spreadsheets and maintain accurate records of the disbursement of funds and student eligibility; assist in the coordination of scholarship ceremony; assist with notifying recipients. Serve as liaison, and assist with the coordination of services, functions, and activities with other College/District departments, including those at off-site locations; facilitate communications between assigned supervisor, other administrators, students, academic and classified staff, other offices, educational institutions, public agencies, and the general public; interact and relay information, questions, and decisions regarding area of assignment. Establish and maintain cooperative working relationships with students, staff, and faculty, as well as various outside groups associated with or servicing the program to ensure efficient, effective, and correct implementation of departmental objectives. Maintain departmental area(s) in a safe, clean, and orderly environment; assure compliance with established safety procedures and regulations; seek to resolve any disruptive behavior; refer unresolved problems to supervisor; may call Campus Police in emergency situations. Provide training, mentoring, and work direction to lower-level staff, temporary staff, and assigned student workers; review and validate completed work for accuracy. Perform related duties as required. QUALIFICATIONS The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of: Operational characteristics, principles, theories, practices, philosophy, services, goals, objectives, and activities of the functions, programs, and operations of the assigned area. Pertinent federal, state, and local laws, codes, policies, procedures, rules, restrictions, and regulations of the assigned area, including FERPA and the Americans with Disabilities Act; confidentiality requirements when dealing with personal and sensitive student information; legal requirements related to area of assignment. Terminology, techniques, equipment, and materials related to the assigned area. College administrative services, student services and financial aid programs; District and College organization, operations, policies, and objectives. Methods and techniques used in the performance of duties and responsibilities specific to the area of assignment. Federal and State programs that provide financial assistance to students and student eligibility requirements. Methods and techniques of advising students regarding financial aid options and programs. Specialized financial aid software. Current office practices, procedures, methods, and computer equipment, software, and applications related to the work, including word processing, desktop publishing, spreadsheets, and databases. Principles and practices used to establish and maintain files and information retrieval systems; principles and practice of recordkeeping, and principles and procedures of business letter writing and report preparation. Generating and analyzing reports from systems and databases. Work organization principles and practices. Effective written and oral communication skills including correct English usage, grammar, spelling, punctuation, and vocabulary. Diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students. Techniques for providing a high level of customer service including methods and techniques of proper telephone etiquette. Interpersonal skills using tact, patience, and courtesy. Techniques to facilitate effective interaction with people on an individual or group basis. Principles and techniques used in public relations. Information and research resources available related to areas of assignment. Occupational hazards and standard safety policies and procedures. Principles and practices of providing training and guidance to lower-level staff and student workers. Ability to: Learn, understand, and effectively operate electronic financial aid processing software systems accurately and expeditiously. Verify a variety of financial data and evaluate student ability to pay for education. Prepare and award well balanced financial aid packages based upon determined needs. Respond to difficult inquiries and requests from students regarding financial aid options and programs. Identify student needs and assist students in locating financial alternatives. Assist students in locating appropriate resources; provide assistance to students on matters related to Financial Aid programs. Learn and understand the organization and operation of the assigned department as necessary to assume assigned responsibilities; understand, explain, and apply administrative and office policies and procedures as well as pertinent laws, codes, regulations, and ordinances; work within the policies, functions, and requirements of area of assignment; assure compliance with State and federal laws and District policies. Interpret and apply federal, state, and local policies, procedures, laws, and regulations. Perform a variety of duties and activities in support of the assigned area; prepare, generate, and proofread a variety of documents, forms, reports, and other written materials; disseminate information as appropriate; type or enter data at a speed necessary for successful job performance; maintain accurate filing, record keeping, and tracking systems; apply excellent organization skills and attention to detail; utilize electronic technology to correspond with others and to maintain assigned calendars, schedules, and appointments. Operate office equipment including hardware, software, and devices supporting word processing, database management, and spreadsheets; type or enter data at a speed necessary for successful job performance; apply excellent organization skills and attention to detail; effectively utilize computer applications and equipment in the performance of duties; adapt to changing technologies and learn functionality of new equipment and systems; participate in updating the departmental website, as required. Compile data for various records; maintain accurate and up-to-date files and records for assigned program; develop and monitor various logs, accounts, and files for current and accurate information; verify accuracy of information, researching discrepancies and recording information. Communicate clearly and concisely, both orally and in writing in English; use correct English usage, grammar, spelling, punctuation, and vocabulary; understand and follow oral and written directions in English; listen actively and effectively. Develop, maintain, and foster effective working relationships involving interactions and communications personally, by phone, and in writing with a variety of individuals and/or groups from diverse backgrounds on a regular, ongoing basis. Interact extensively with and respond to requests and inquiries from students, faculty, staff, and public; effectively present information in person or on the telephone to students, staff, or the public; provide excellent customer service. Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students. Work effectively under pressure with frequent interruptions and a high degree of public contact on a variety of tasks concurrently while meeting established deadlines and changing priorities; concentrate on detailed tasks for extended periods of time; work confidentially, independently, and collaboratively. Exercise good judgment, discretion, and personal initiative in resolving confidential, difficult, and sensitive situations, according to established policies and procedures; use sound judgment in recognizing scope of authority; maintain critical and sensitive information, records, and reports confidentially. Provide training and work direction to assigned lower-level, temporary, and student staff. Report to work on a regular and consistent basis, as scheduled, to assigned job. Work occasional evening/weekend shifts, as required. Maintain the cleanliness, safety, and organization of assigned area; ensure adherence to safe work practices and procedures; monitor activities in assigned area and enforce policies for proper use and behavior. Attend and participate in trainings, meetings, workshops, and conferences; learn new state and federal laws, rules, and regulations pertaining to area of assignment; participate in the development of new/revised procedures to accommodate changes; attend and participate in diversity, equity, and inclusion trainings and events; maintain compliance with online coursework and other mandatory trainings and certifications as directed by supervisor. EDUCATION AND EXPERIENCE GUIDELINES Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: Equivalent to two years of college level course work in finance, accounting, business administration, public administration, or a related field. Experience: Two years of specialized clerical or technical experience within a college student services office, preferably in Financial Aid. PHYSICAL DEMANDS AND WORKING ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff and others. At least minimal environmental controls are in place to assure health and comfort. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction. SPECIAL COVID-19 NOTICE: Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD. The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information . NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS DISABILITY ACCOMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu. ATTENDANCE REQUIREMENT: Report to work on a regular and consistent basis, as scheduled, to assigned job. CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources office upon request. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY (EEO): The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important : You must complete your application for a posting by 11:59 p.m. , Pacific Standard Time, by the deadline, along with any required documents , in order to be considered for the position. Applicants must complete all fields/sections on the application. Do not type "See Resume" or leave any fields blank. Applicants must enter their work experience, education, etc. on the District application. Applications reflecting "See Resume" will be considered incomplete and will not be considered for recruitment.
May 31, 2024
Full Time
Title: Financial Aid Specialist Job Category: CSEA Job Opening Date: May 30, 2024 Job Closing Date: June 25, 2024 Location: Saddleback College Work Location: Mission Viejo, CA Department: Financial Aid Pay Grade, for more information click on this link: https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules Pay Rate Type: Monthly Work Days: Monday - Friday Work Hours: 8:00am - 5:00pm (Schedule and Shift are subject to change in accordance with the departments needs.) Hours Per Week: 40 Percentage of Employment: 100% Months of Employment: 12 Months Salary: Starting at $5,389 per month Required Documents: Resume and Optional Document: Cover Letter Job Description: C.S.E.A. Classified Bargaining Unit Salary Range 125 Application materials must be received by 11:59 pm 06/24/2024 Required Documents: Resume and Optional Document: Cover Letter Applications missing the required documents will not be considered. Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job. SUMMARY DESCRIPTION Under direction from an appropriate level manager or administrator, performs a variety of complex duties involved in providing financial aid assistance and recommending available alternatives for students; processes and verifies student financial aid applications; develops and awards student financial aid packages in accordance with prescribed policies, procedures, regulations, and guidelines. Participates in the coordination of specific financial aid programs, Work-Study, institutional scholarships, and loan programs. Provides training and work direction to temporary staff and student workers. Participates in Financial Aid outreach activities and events. DISTINGUISHING CHARACTERISTICS This is the journey level class within the Financial Aid series. A Financial Aid Specialist is distinguished from a Financial Aid Assistant in that an incumbent in the former class is responsible for more complex technical decisions, requiring advanced technical knowledge and experience. Employees within this class are distinguished from the Senior Financial Aid Specialist in that the latter serves as a lead over lower-level financial aid staff. Employees at this level use District, College, State, and Federal regulations, policies, and procedures to provide accurate information and services to students and are fully aware of the operating procedures and policies of the work unit. Employees at the Financial Aid Specialist level are required to be fully trained in all procedures related to assigned area of responsibility. REPRESENTATIVE DUTIES The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Perform the duties of the lower-level classifications within the assigned area, as required. Provide assistance and advisement to students applying for federal, state, and institutional financial aid programs; research available options and sources; discuss various eligibility criteria and explain ineligibility as necessary; interpret and explain Financial Aid policies and procedures. Review student documentation and information to ensure compliance with federal methodology, published regulations, and institutional policies and procedures; utilize independent judgment to investigate and assist students in resolving conflicting information. Process, package, determine eligibility, and award for federal and state financial aid programs; calculate financial need and determine applicant eligibility for all appropriate aid programs. Prepare and award financial aid packages, send award notifications, advise students on terms and conditions, including Master Promissory Notes, disclosure statements, and requirements and limitations of awards; apply independent judgment to ensure accurate disbursement of state, institutional, and federal funds. Review individual awards for accuracy and adjust based on unmet need, budget, and residency; monitor awards carefully to avoid over-awards and ensure compliance with award eligibility; counsel students on debt management and consequences of loan default; ensure exit loan counseling is completed. Exercise professional judgment in evaluating students with special circumstances on a case-by-case basis; review supporting documentation and make appropriate decisions when reviewing student appeals due to extenuating circumstances; make appropriate adjustments to financial aid application data elements, as needed. Determine possible changes to previous student eligibility based on changes to financial aid application records. Communicate to students and staff regarding changes to eligibility, request supporting documentation to resolve conflicting information, and place holds on financial aid disbursements until conflicts are resolved. Utilize appropriate systems/programs to report enrollment status and award eligibility for various programs; maintain accurate records of funds disbursed for reconciliation; reconcile disbursements; retrieve and review accounts receivable reports; research and evaluate information from various reports and act on information obtained, as necessary. Participate in the coordination of specific programs within Financial Aid; demonstrate knowledge of, interpret, and follow federal, state, and institutional laws and guidelines to determine eligibility. Apply and review Satisfactory Academic Progress (SAP) standards for each student applying for financial assistance according to federal and institutional regulations; review and evaluate SAP to determine eligibility for financial assistance; calculate and adjust awards based on SAP results; monitor continued aid eligibility; notify, interpret, and explain results to students; participate in the SAP appeals process, as directed; notify students of appeal status/outcome. Use District, College, State, and Federal regulations, policies, and procedures to provide accurate information and services to students and others; research and interpret regulations for Federal, State, and institutional financial aid programs; maintain current knowledge and stay up to date on program requirements and changes to financial aid services and options for students. Abide by all confidentiality practices required by department, state, and federal policies, laws, rules, and regulations, including FERPA and ADA; immediately report suspicious data or circumstances to supervisor. Participate in the coordination and planning of, and attend, various community relations and outreach activities targeted at new or returning students and/or potential students; may represent the College at on- and off-campus meetings, conferences, community events, and high school career and college fairs; assist in the distribution of promotional and marketing materials related to Financial Aid. Work closely with other offices in the coordination of the scholarship program; assist in reviewing scholarship applications; review appropriate spreadsheets and maintain accurate records of the disbursement of funds and student eligibility; assist in the coordination of scholarship ceremony; assist with notifying recipients. Serve as liaison, and assist with the coordination of services, functions, and activities with other College/District departments, including those at off-site locations; facilitate communications between assigned supervisor, other administrators, students, academic and classified staff, other offices, educational institutions, public agencies, and the general public; interact and relay information, questions, and decisions regarding area of assignment. Establish and maintain cooperative working relationships with students, staff, and faculty, as well as various outside groups associated with or servicing the program to ensure efficient, effective, and correct implementation of departmental objectives. Maintain departmental area(s) in a safe, clean, and orderly environment; assure compliance with established safety procedures and regulations; seek to resolve any disruptive behavior; refer unresolved problems to supervisor; may call Campus Police in emergency situations. Provide training, mentoring, and work direction to lower-level staff, temporary staff, and assigned student workers; review and validate completed work for accuracy. Perform related duties as required. QUALIFICATIONS The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of: Operational characteristics, principles, theories, practices, philosophy, services, goals, objectives, and activities of the functions, programs, and operations of the assigned area. Pertinent federal, state, and local laws, codes, policies, procedures, rules, restrictions, and regulations of the assigned area, including FERPA and the Americans with Disabilities Act; confidentiality requirements when dealing with personal and sensitive student information; legal requirements related to area of assignment. Terminology, techniques, equipment, and materials related to the assigned area. College administrative services, student services and financial aid programs; District and College organization, operations, policies, and objectives. Methods and techniques used in the performance of duties and responsibilities specific to the area of assignment. Federal and State programs that provide financial assistance to students and student eligibility requirements. Methods and techniques of advising students regarding financial aid options and programs. Specialized financial aid software. Current office practices, procedures, methods, and computer equipment, software, and applications related to the work, including word processing, desktop publishing, spreadsheets, and databases. Principles and practices used to establish and maintain files and information retrieval systems; principles and practice of recordkeeping, and principles and procedures of business letter writing and report preparation. Generating and analyzing reports from systems and databases. Work organization principles and practices. Effective written and oral communication skills including correct English usage, grammar, spelling, punctuation, and vocabulary. Diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students. Techniques for providing a high level of customer service including methods and techniques of proper telephone etiquette. Interpersonal skills using tact, patience, and courtesy. Techniques to facilitate effective interaction with people on an individual or group basis. Principles and techniques used in public relations. Information and research resources available related to areas of assignment. Occupational hazards and standard safety policies and procedures. Principles and practices of providing training and guidance to lower-level staff and student workers. Ability to: Learn, understand, and effectively operate electronic financial aid processing software systems accurately and expeditiously. Verify a variety of financial data and evaluate student ability to pay for education. Prepare and award well balanced financial aid packages based upon determined needs. Respond to difficult inquiries and requests from students regarding financial aid options and programs. Identify student needs and assist students in locating financial alternatives. Assist students in locating appropriate resources; provide assistance to students on matters related to Financial Aid programs. Learn and understand the organization and operation of the assigned department as necessary to assume assigned responsibilities; understand, explain, and apply administrative and office policies and procedures as well as pertinent laws, codes, regulations, and ordinances; work within the policies, functions, and requirements of area of assignment; assure compliance with State and federal laws and District policies. Interpret and apply federal, state, and local policies, procedures, laws, and regulations. Perform a variety of duties and activities in support of the assigned area; prepare, generate, and proofread a variety of documents, forms, reports, and other written materials; disseminate information as appropriate; type or enter data at a speed necessary for successful job performance; maintain accurate filing, record keeping, and tracking systems; apply excellent organization skills and attention to detail; utilize electronic technology to correspond with others and to maintain assigned calendars, schedules, and appointments. Operate office equipment including hardware, software, and devices supporting word processing, database management, and spreadsheets; type or enter data at a speed necessary for successful job performance; apply excellent organization skills and attention to detail; effectively utilize computer applications and equipment in the performance of duties; adapt to changing technologies and learn functionality of new equipment and systems; participate in updating the departmental website, as required. Compile data for various records; maintain accurate and up-to-date files and records for assigned program; develop and monitor various logs, accounts, and files for current and accurate information; verify accuracy of information, researching discrepancies and recording information. Communicate clearly and concisely, both orally and in writing in English; use correct English usage, grammar, spelling, punctuation, and vocabulary; understand and follow oral and written directions in English; listen actively and effectively. Develop, maintain, and foster effective working relationships involving interactions and communications personally, by phone, and in writing with a variety of individuals and/or groups from diverse backgrounds on a regular, ongoing basis. Interact extensively with and respond to requests and inquiries from students, faculty, staff, and public; effectively present information in person or on the telephone to students, staff, or the public; provide excellent customer service. Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students. Work effectively under pressure with frequent interruptions and a high degree of public contact on a variety of tasks concurrently while meeting established deadlines and changing priorities; concentrate on detailed tasks for extended periods of time; work confidentially, independently, and collaboratively. Exercise good judgment, discretion, and personal initiative in resolving confidential, difficult, and sensitive situations, according to established policies and procedures; use sound judgment in recognizing scope of authority; maintain critical and sensitive information, records, and reports confidentially. Provide training and work direction to assigned lower-level, temporary, and student staff. Report to work on a regular and consistent basis, as scheduled, to assigned job. Work occasional evening/weekend shifts, as required. Maintain the cleanliness, safety, and organization of assigned area; ensure adherence to safe work practices and procedures; monitor activities in assigned area and enforce policies for proper use and behavior. Attend and participate in trainings, meetings, workshops, and conferences; learn new state and federal laws, rules, and regulations pertaining to area of assignment; participate in the development of new/revised procedures to accommodate changes; attend and participate in diversity, equity, and inclusion trainings and events; maintain compliance with online coursework and other mandatory trainings and certifications as directed by supervisor. EDUCATION AND EXPERIENCE GUIDELINES Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: Equivalent to two years of college level course work in finance, accounting, business administration, public administration, or a related field. Experience: Two years of specialized clerical or technical experience within a college student services office, preferably in Financial Aid. PHYSICAL DEMANDS AND WORKING ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff and others. At least minimal environmental controls are in place to assure health and comfort. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction. SPECIAL COVID-19 NOTICE: Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD. The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information . NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS DISABILITY ACCOMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu. ATTENDANCE REQUIREMENT: Report to work on a regular and consistent basis, as scheduled, to assigned job. CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources office upon request. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY (EEO): The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important : You must complete your application for a posting by 11:59 p.m. , Pacific Standard Time, by the deadline, along with any required documents , in order to be considered for the position. Applicants must complete all fields/sections on the application. Do not type "See Resume" or leave any fields blank. Applicants must enter their work experience, education, etc. on the District application. Applications reflecting "See Resume" will be considered incomplete and will not be considered for recruitment.
SOUTH ORANGE COUNTY COMMUNITY COLLEGE DISTRICT (SOCCC)
Mission Viejo, California, United States
Title: Financial Aid Specialist, Categorical - Bilingual Preferred (Spanish) Job Category: CSEA Job Opening Date: May 30, 2024 Job Closing Date: June 25, 2024 Location: Saddleback College Work Location: Mission Viejo, CA Department: Financial Aid Pay Grade, for more information click on this link: https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules Pay Rate Type: Monthly Work Days: Monday - Friday Work Hours: 8:00am - 5:00pm (Schedule and Shift are subject to change in accordance with the departments needs.) Hours Per Week: 40 Percentage of Employment: 100% Months of Employment: 12 Months Salary: Starting at $5,389 per month, plus 2% bilingual stipend (if applicable) Required Documents: Resume and Optional Document: Cover Letter Job Description: C.S.E.A. Classified Bargaining Unit Salary Range 125 Application materials must be received by 11:59 pm 06/24/2024 Required Document: Resume and Optional Document: Cover Letter Applications missing the required documents will not be considered. Please Note: Employment in this position is contingent upon funding by SEAP (Student Equity and Achievement Program) This categorical funded position will be primarily focused on developing and coordinating outreach and inreach activities aimed at educating and assisting students in understanding and accessing financial aid resources. Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job. SUMMARY DESCRIPTION Under direction from an appropriate level manager or administrator, performs a variety of complex duties involved in providing financial aid assistance and recommending available alternatives for students; processes and verifies student financial aid applications; develops and awards student financial aid packages in accordance with prescribed policies, procedures, regulations, and guidelines. Participates in the coordination of specific financial aid programs, Work-Study, institutional scholarships, and loan programs. Provides training and work direction to temporary staff and student workers. Participates in Financial Aid outreach activities and events. DISTINGUISHING CHARACTERISTICS This is the journey level class within the Financial Aid series. A Financial Aid Specialist is distinguished from a Financial Aid Assistant in that an incumbent in the former class is responsible for more complex technical decisions, requiring advanced technical knowledge and experience. Employees within this class are distinguished from the Senior Financial Aid Specialist in that the latter serves as a lead over lower-level financial aid staff. Employees at this level use District, College, State, and Federal regulations, policies, and procedures to provide accurate information and services to students and are fully aware of the operating procedures and policies of the work unit. Employees at the Financial Aid Specialist level are required to be fully trained in all procedures related to assigned area of responsibility. REPRESENTATIVE DUTIES The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Perform the duties of the lower-level classifications within the assigned area, as required. Provide assistance and advisement to students applying for federal, state, and institutional financial aid programs; research available options and sources; discuss various eligibility criteria and explain ineligibility as necessary; interpret and explain Financial Aid policies and procedures. Review student documentation and information to ensure compliance with federal methodology, published regulations, and institutional policies and procedures; utilize independent judgment to investigate and assist students in resolving conflicting information. Process, package, determine eligibility, and award for federal and state financial aid programs; calculate financial need and determine applicant eligibility for all appropriate aid programs. Prepare and award financial aid packages, send award notifications, advise students on terms and conditions, including Master Promissory Notes, disclosure statements, and requirements and limitations of awards; apply independent judgment to ensure accurate disbursement of state, institutional, and federal funds. Review individual awards for accuracy and adjust based on unmet need, budget, and residency; monitor awards carefully to avoid over-awards and ensure compliance with award eligibility; counsel students on debt management and consequences of loan default; ensure exit loan counseling is completed. Exercise professional judgment in evaluating students with special circumstances on a case-by-case basis; review supporting documentation and make appropriate decisions when reviewing student appeals due to extenuating circumstances; make appropriate adjustments to financial aid application data elements, as needed. Determine possible changes to previous student eligibility based on changes to financial aid application records. Communicate to students and staff regarding changes to eligibility, request supporting documentation to resolve conflicting information, and place holds on financial aid disbursements until conflicts are resolved. Utilize appropriate systems/programs to report enrollment status and award eligibility for various programs; maintain accurate records of funds disbursed for reconciliation; reconcile disbursements; retrieve and review accounts receivable reports; research and evaluate information from various reports and act on information obtained, as necessary. Participate in the coordination of specific programs within Financial Aid; demonstrate knowledge of, interpret, and follow federal, state, and institutional laws and guidelines to determine eligibility. Apply and review Satisfactory Academic Progress (SAP) standards for each student applying for financial assistance according to federal and institutional regulations; review and evaluate SAP to determine eligibility for financial assistance; calculate and adjust awards based on SAP results; monitor continued aid eligibility; notify, interpret, and explain results to students; participate in the SAP appeals process, as directed; notify students of appeal status/outcome. Use District, College, State, and Federal regulations, policies, and procedures to provide accurate information and services to students and others; research and interpret regulations for Federal, State, and institutional financial aid programs; maintain current knowledge and stay up to date on program requirements and changes to financial aid services and options for students. Abide by all confidentiality practices required by department, state, and federal policies, laws, rules, and regulations, including FERPA and ADA; immediately report suspicious data or circumstances to supervisor. Participate in the coordination and planning of, and attend, various community relations and outreach activities targeted at new or returning students and/or potential students; may represent the College at on- and off-campus meetings, conferences, community events, and high school career and college fairs; assist in the distribution of promotional and marketing materials related to Financial Aid. Work closely with other offices in the coordination of the scholarship program; assist in reviewing scholarship applications; review appropriate spreadsheets and maintain accurate records of the disbursement of funds and student eligibility; assist in the coordination of scholarship ceremony; assist with notifying recipients. Serve as liaison, and assist with the coordination of services, functions, and activities with other College/District departments, including those at off-site locations; facilitate communications between assigned supervisor, other administrators, students, academic and classified staff, other offices, educational institutions, public agencies, and the general public; interact and relay information, questions, and decisions regarding area of assignment. Establish and maintain cooperative working relationships with students, staff, and faculty, as well as various outside groups associated with or servicing the program to ensure efficient, effective, and correct implementation of departmental objectives. Maintain departmental area(s) in a safe, clean, and orderly environment; assure compliance with established safety procedures and regulations; seek to resolve any disruptive behavior; refer unresolved problems to supervisor; may call Campus Police in emergency situations. Provide training, mentoring, and work direction to lower-level staff, temporary staff, and assigned student workers; review and validate completed work for accuracy. Perform related duties as required. QUALIFICATIONS The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of: Operational characteristics, principles, theories, practices, philosophy, services, goals, objectives, and activities of the functions, programs, and operations of the assigned area. Pertinent federal, state, and local laws, codes, policies, procedures, rules, restrictions, and regulations of the assigned area, including FERPA and the Americans with Disabilities Act; confidentiality requirements when dealing with personal and sensitive student information; legal requirements related to area of assignment. Terminology, techniques, equipment, and materials related to the assigned area. College administrative services, student services and financial aid programs; District and College organization, operations, policies, and objectives. Methods and techniques used in the performance of duties and responsibilities specific to the area of assignment. Federal and State programs that provide financial assistance to students and student eligibility requirements. Methods and techniques of advising students regarding financial aid options and programs. Specialized financial aid software. Current office practices, procedures, methods, and computer equipment, software, and applications related to the work, including word processing, desktop publishing, spreadsheets, and databases. Principles and practices used to establish and maintain files and information retrieval systems; principles and practice of recordkeeping, and principles and procedures of business letter writing and report preparation. Generating and analyzing reports from systems and databases. Work organization principles and practices. Effective written and oral communication skills including correct English usage, grammar, spelling, punctuation, and vocabulary. Diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students. Techniques for providing a high level of customer service including methods and techniques of proper telephone etiquette. Interpersonal skills using tact, patience, and courtesy. Techniques to facilitate effective interaction with people on an individual or group basis. Principles and techniques used in public relations. Information and research resources available related to areas of assignment. Occupational hazards and standard safety policies and procedures. Principles and practices of providing training and guidance to lower-level staff and student workers. Ability to: Learn, understand, and effectively operate electronic financial aid processing software systems accurately and expeditiously. Verify a variety of financial data and evaluate student ability to pay for education. Prepare and award well balanced financial aid packages based upon determined needs. Respond to difficult inquiries and requests from students regarding financial aid options and programs. Identify student needs and assist students in locating financial alternatives. Assist students in locating appropriate resources; provide assistance to students on matters related to Financial Aid programs. Learn and understand the organization and operation of the assigned department as necessary to assume assigned responsibilities; understand, explain, and apply administrative and office policies and procedures as well as pertinent laws, codes, regulations, and ordinances; work within the policies, functions, and requirements of area of assignment; assure compliance with State and federal laws and District policies. Interpret and apply federal, state, and local policies, procedures, laws, and regulations. Perform a variety of duties and activities in support of the assigned area; prepare, generate, and proofread a variety of documents, forms, reports, and other written materials; disseminate information as appropriate; type or enter data at a speed necessary for successful job performance; maintain accurate filing, record keeping, and tracking systems; apply excellent organization skills and attention to detail; utilize electronic technology to correspond with others and to maintain assigned calendars, schedules, and appointments. Operate office equipment including hardware, software, and devices supporting word processing, database management, and spreadsheets; type or enter data at a speed necessary for successful job performance; apply excellent organization skills and attention to detail; effectively utilize computer applications and equipment in the performance of duties; adapt to changing technologies and learn functionality of new equipment and systems; participate in updating the departmental website, as required. Compile data for various records; maintain accurate and up-to-date files and records for assigned program; develop and monitor various logs, accounts, and files for current and accurate information; verify accuracy of information, researching discrepancies and recording information. Communicate clearly and concisely, both orally and in writing in English; use correct English usage, grammar, spelling, punctuation, and vocabulary; understand and follow oral and written directions in English; listen actively and effectively. Develop, maintain, and foster effective working relationships involving interactions and communications personally, by phone, and in writing with a variety of individuals and/or groups from diverse backgrounds on a regular, ongoing basis. Interact extensively with and respond to requests and inquiries from students, faculty, staff, and public; effectively present information in person or on the telephone to students, staff, or the public; provide excellent customer service. Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students. Work effectively under pressure with frequent interruptions and a high degree of public contact on a variety of tasks concurrently while meeting established deadlines and changing priorities; concentrate on detailed tasks for extended periods of time; work confidentially, independently, and collaboratively. Exercise good judgment, discretion, and personal initiative in resolving confidential, difficult, and sensitive situations, according to established policies and procedures; use sound judgment in recognizing scope of authority; maintain critical and sensitive information, records, and reports confidentially. Provide training and work direction to assigned lower-level, temporary, and student staff. Report to work on a regular and consistent basis, as scheduled, to assigned job. Work occasional evening/weekend shifts, as required. Maintain the cleanliness, safety, and organization of assigned area; ensure adherence to safe work practices and procedures; monitor activities in assigned area and enforce policies for proper use and behavior. Attend and participate in trainings, meetings, workshops, and conferences; learn new state and federal laws, rules, and regulations pertaining to area of assignment; participate in the development of new/revised procedures to accommodate changes; attend and participate in diversity, equity, and inclusion trainings and events; maintain compliance with online coursework and other mandatory trainings and certifications as directed by supervisor. EDUCATION AND EXPERIENCE GUIDELINES Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: Equivalent to two years of college level course work in finance, accounting, business administration, public administration, or a related field. Experience: Two years of specialized clerical or technical experience within a college student services office, preferably in Financial Aid. PHYSICAL DEMANDS AND WORKING ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff and others. At least minimal environmental controls are in place to assure health and comfort. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction. SPECIAL COVID-19 NOTICE: Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD. The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information . NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS DISABILITY ACCOMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu. ATTENDANCE REQUIREMENT: Report to work on a regular and consistent basis, as scheduled, to assigned job. CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources office upon request. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY (EEO): The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important : You must complete your application for a posting by 11:59 p.m. , Pacific Standard Time, by the deadline, along with any required documents , in order to be considered for the position. Applicants must complete all fields/sections on the application. Do not type "See Resume" or leave any fields blank. Applicants must enter their work experience, education, etc. on the District application. Applications reflecting "See Resume" will be considered incomplete and will not be considered for recruitment.
May 31, 2024
Full Time
Title: Financial Aid Specialist, Categorical - Bilingual Preferred (Spanish) Job Category: CSEA Job Opening Date: May 30, 2024 Job Closing Date: June 25, 2024 Location: Saddleback College Work Location: Mission Viejo, CA Department: Financial Aid Pay Grade, for more information click on this link: https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules Pay Rate Type: Monthly Work Days: Monday - Friday Work Hours: 8:00am - 5:00pm (Schedule and Shift are subject to change in accordance with the departments needs.) Hours Per Week: 40 Percentage of Employment: 100% Months of Employment: 12 Months Salary: Starting at $5,389 per month, plus 2% bilingual stipend (if applicable) Required Documents: Resume and Optional Document: Cover Letter Job Description: C.S.E.A. Classified Bargaining Unit Salary Range 125 Application materials must be received by 11:59 pm 06/24/2024 Required Document: Resume and Optional Document: Cover Letter Applications missing the required documents will not be considered. Please Note: Employment in this position is contingent upon funding by SEAP (Student Equity and Achievement Program) This categorical funded position will be primarily focused on developing and coordinating outreach and inreach activities aimed at educating and assisting students in understanding and accessing financial aid resources. Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job. SUMMARY DESCRIPTION Under direction from an appropriate level manager or administrator, performs a variety of complex duties involved in providing financial aid assistance and recommending available alternatives for students; processes and verifies student financial aid applications; develops and awards student financial aid packages in accordance with prescribed policies, procedures, regulations, and guidelines. Participates in the coordination of specific financial aid programs, Work-Study, institutional scholarships, and loan programs. Provides training and work direction to temporary staff and student workers. Participates in Financial Aid outreach activities and events. DISTINGUISHING CHARACTERISTICS This is the journey level class within the Financial Aid series. A Financial Aid Specialist is distinguished from a Financial Aid Assistant in that an incumbent in the former class is responsible for more complex technical decisions, requiring advanced technical knowledge and experience. Employees within this class are distinguished from the Senior Financial Aid Specialist in that the latter serves as a lead over lower-level financial aid staff. Employees at this level use District, College, State, and Federal regulations, policies, and procedures to provide accurate information and services to students and are fully aware of the operating procedures and policies of the work unit. Employees at the Financial Aid Specialist level are required to be fully trained in all procedures related to assigned area of responsibility. REPRESENTATIVE DUTIES The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Perform the duties of the lower-level classifications within the assigned area, as required. Provide assistance and advisement to students applying for federal, state, and institutional financial aid programs; research available options and sources; discuss various eligibility criteria and explain ineligibility as necessary; interpret and explain Financial Aid policies and procedures. Review student documentation and information to ensure compliance with federal methodology, published regulations, and institutional policies and procedures; utilize independent judgment to investigate and assist students in resolving conflicting information. Process, package, determine eligibility, and award for federal and state financial aid programs; calculate financial need and determine applicant eligibility for all appropriate aid programs. Prepare and award financial aid packages, send award notifications, advise students on terms and conditions, including Master Promissory Notes, disclosure statements, and requirements and limitations of awards; apply independent judgment to ensure accurate disbursement of state, institutional, and federal funds. Review individual awards for accuracy and adjust based on unmet need, budget, and residency; monitor awards carefully to avoid over-awards and ensure compliance with award eligibility; counsel students on debt management and consequences of loan default; ensure exit loan counseling is completed. Exercise professional judgment in evaluating students with special circumstances on a case-by-case basis; review supporting documentation and make appropriate decisions when reviewing student appeals due to extenuating circumstances; make appropriate adjustments to financial aid application data elements, as needed. Determine possible changes to previous student eligibility based on changes to financial aid application records. Communicate to students and staff regarding changes to eligibility, request supporting documentation to resolve conflicting information, and place holds on financial aid disbursements until conflicts are resolved. Utilize appropriate systems/programs to report enrollment status and award eligibility for various programs; maintain accurate records of funds disbursed for reconciliation; reconcile disbursements; retrieve and review accounts receivable reports; research and evaluate information from various reports and act on information obtained, as necessary. Participate in the coordination of specific programs within Financial Aid; demonstrate knowledge of, interpret, and follow federal, state, and institutional laws and guidelines to determine eligibility. Apply and review Satisfactory Academic Progress (SAP) standards for each student applying for financial assistance according to federal and institutional regulations; review and evaluate SAP to determine eligibility for financial assistance; calculate and adjust awards based on SAP results; monitor continued aid eligibility; notify, interpret, and explain results to students; participate in the SAP appeals process, as directed; notify students of appeal status/outcome. Use District, College, State, and Federal regulations, policies, and procedures to provide accurate information and services to students and others; research and interpret regulations for Federal, State, and institutional financial aid programs; maintain current knowledge and stay up to date on program requirements and changes to financial aid services and options for students. Abide by all confidentiality practices required by department, state, and federal policies, laws, rules, and regulations, including FERPA and ADA; immediately report suspicious data or circumstances to supervisor. Participate in the coordination and planning of, and attend, various community relations and outreach activities targeted at new or returning students and/or potential students; may represent the College at on- and off-campus meetings, conferences, community events, and high school career and college fairs; assist in the distribution of promotional and marketing materials related to Financial Aid. Work closely with other offices in the coordination of the scholarship program; assist in reviewing scholarship applications; review appropriate spreadsheets and maintain accurate records of the disbursement of funds and student eligibility; assist in the coordination of scholarship ceremony; assist with notifying recipients. Serve as liaison, and assist with the coordination of services, functions, and activities with other College/District departments, including those at off-site locations; facilitate communications between assigned supervisor, other administrators, students, academic and classified staff, other offices, educational institutions, public agencies, and the general public; interact and relay information, questions, and decisions regarding area of assignment. Establish and maintain cooperative working relationships with students, staff, and faculty, as well as various outside groups associated with or servicing the program to ensure efficient, effective, and correct implementation of departmental objectives. Maintain departmental area(s) in a safe, clean, and orderly environment; assure compliance with established safety procedures and regulations; seek to resolve any disruptive behavior; refer unresolved problems to supervisor; may call Campus Police in emergency situations. Provide training, mentoring, and work direction to lower-level staff, temporary staff, and assigned student workers; review and validate completed work for accuracy. Perform related duties as required. QUALIFICATIONS The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of: Operational characteristics, principles, theories, practices, philosophy, services, goals, objectives, and activities of the functions, programs, and operations of the assigned area. Pertinent federal, state, and local laws, codes, policies, procedures, rules, restrictions, and regulations of the assigned area, including FERPA and the Americans with Disabilities Act; confidentiality requirements when dealing with personal and sensitive student information; legal requirements related to area of assignment. Terminology, techniques, equipment, and materials related to the assigned area. College administrative services, student services and financial aid programs; District and College organization, operations, policies, and objectives. Methods and techniques used in the performance of duties and responsibilities specific to the area of assignment. Federal and State programs that provide financial assistance to students and student eligibility requirements. Methods and techniques of advising students regarding financial aid options and programs. Specialized financial aid software. Current office practices, procedures, methods, and computer equipment, software, and applications related to the work, including word processing, desktop publishing, spreadsheets, and databases. Principles and practices used to establish and maintain files and information retrieval systems; principles and practice of recordkeeping, and principles and procedures of business letter writing and report preparation. Generating and analyzing reports from systems and databases. Work organization principles and practices. Effective written and oral communication skills including correct English usage, grammar, spelling, punctuation, and vocabulary. Diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students. Techniques for providing a high level of customer service including methods and techniques of proper telephone etiquette. Interpersonal skills using tact, patience, and courtesy. Techniques to facilitate effective interaction with people on an individual or group basis. Principles and techniques used in public relations. Information and research resources available related to areas of assignment. Occupational hazards and standard safety policies and procedures. Principles and practices of providing training and guidance to lower-level staff and student workers. Ability to: Learn, understand, and effectively operate electronic financial aid processing software systems accurately and expeditiously. Verify a variety of financial data and evaluate student ability to pay for education. Prepare and award well balanced financial aid packages based upon determined needs. Respond to difficult inquiries and requests from students regarding financial aid options and programs. Identify student needs and assist students in locating financial alternatives. Assist students in locating appropriate resources; provide assistance to students on matters related to Financial Aid programs. Learn and understand the organization and operation of the assigned department as necessary to assume assigned responsibilities; understand, explain, and apply administrative and office policies and procedures as well as pertinent laws, codes, regulations, and ordinances; work within the policies, functions, and requirements of area of assignment; assure compliance with State and federal laws and District policies. Interpret and apply federal, state, and local policies, procedures, laws, and regulations. Perform a variety of duties and activities in support of the assigned area; prepare, generate, and proofread a variety of documents, forms, reports, and other written materials; disseminate information as appropriate; type or enter data at a speed necessary for successful job performance; maintain accurate filing, record keeping, and tracking systems; apply excellent organization skills and attention to detail; utilize electronic technology to correspond with others and to maintain assigned calendars, schedules, and appointments. Operate office equipment including hardware, software, and devices supporting word processing, database management, and spreadsheets; type or enter data at a speed necessary for successful job performance; apply excellent organization skills and attention to detail; effectively utilize computer applications and equipment in the performance of duties; adapt to changing technologies and learn functionality of new equipment and systems; participate in updating the departmental website, as required. Compile data for various records; maintain accurate and up-to-date files and records for assigned program; develop and monitor various logs, accounts, and files for current and accurate information; verify accuracy of information, researching discrepancies and recording information. Communicate clearly and concisely, both orally and in writing in English; use correct English usage, grammar, spelling, punctuation, and vocabulary; understand and follow oral and written directions in English; listen actively and effectively. Develop, maintain, and foster effective working relationships involving interactions and communications personally, by phone, and in writing with a variety of individuals and/or groups from diverse backgrounds on a regular, ongoing basis. Interact extensively with and respond to requests and inquiries from students, faculty, staff, and public; effectively present information in person or on the telephone to students, staff, or the public; provide excellent customer service. Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students. Work effectively under pressure with frequent interruptions and a high degree of public contact on a variety of tasks concurrently while meeting established deadlines and changing priorities; concentrate on detailed tasks for extended periods of time; work confidentially, independently, and collaboratively. Exercise good judgment, discretion, and personal initiative in resolving confidential, difficult, and sensitive situations, according to established policies and procedures; use sound judgment in recognizing scope of authority; maintain critical and sensitive information, records, and reports confidentially. Provide training and work direction to assigned lower-level, temporary, and student staff. Report to work on a regular and consistent basis, as scheduled, to assigned job. Work occasional evening/weekend shifts, as required. Maintain the cleanliness, safety, and organization of assigned area; ensure adherence to safe work practices and procedures; monitor activities in assigned area and enforce policies for proper use and behavior. Attend and participate in trainings, meetings, workshops, and conferences; learn new state and federal laws, rules, and regulations pertaining to area of assignment; participate in the development of new/revised procedures to accommodate changes; attend and participate in diversity, equity, and inclusion trainings and events; maintain compliance with online coursework and other mandatory trainings and certifications as directed by supervisor. EDUCATION AND EXPERIENCE GUIDELINES Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: Equivalent to two years of college level course work in finance, accounting, business administration, public administration, or a related field. Experience: Two years of specialized clerical or technical experience within a college student services office, preferably in Financial Aid. PHYSICAL DEMANDS AND WORKING ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff and others. At least minimal environmental controls are in place to assure health and comfort. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction. SPECIAL COVID-19 NOTICE: Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD. The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information . NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS DISABILITY ACCOMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu. ATTENDANCE REQUIREMENT: Report to work on a regular and consistent basis, as scheduled, to assigned job. CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources office upon request. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY (EEO): The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important : You must complete your application for a posting by 11:59 p.m. , Pacific Standard Time, by the deadline, along with any required documents , in order to be considered for the position. Applicants must complete all fields/sections on the application. Do not type "See Resume" or leave any fields blank. Applicants must enter their work experience, education, etc. on the District application. Applications reflecting "See Resume" will be considered incomplete and will not be considered for recruitment.
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title Piano Technician SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department College of Liberal and Creative Arts Appointment Type Temporary: This will be a one year temporary position. Position can be renewed annually Time Base Hourly Intermittent Work Schedule Irregular Schedule; varying hours. Anticipated Hiring Range $30.00 - $40.00 per hour. Varies by assignment and salary is commensurate with experience. Position Summary The Piano Technician will be primarily responsible for tuning the pianos utilized at performances and events in the College of Liberal & Creative Arts facilities. The Piano Technician will make minor adjustments to the tension of a piano's strings, aligning the intervals between their tones so that the instrument is in tune Position Information Piano maintenance and troubleshooting Assessing the physical status of the piano. Evaluate the sound quality by playing the instrument. Tuning pianos by tightening or loosening strings with a tuning hammer. Conducting post-tuning sound assessments. Ensuring the artist is satisfied with the sound quality At All Times Demonstrate behaviors that are in line with the User-Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D) Demonstrate safe work practices for oneself, others, and the office environment. Other duties as assigned. Minimum Qualifications Knowledge and Abilities: Ability to tune, regulate and voice a piano to exact specifications; ability to inspect and diagnose problems, and make minor repairs to pianos and related instruments; ability to read and write at a level appropriate to the duties of the position. A thorough knowledge of the principles of design, construction and mechanical operation of pianos; ability to tune, regulate and voice a piano to the exact tonal qualities and touch desired by various individual pianists; and ability to overhaul and rebuild pianos. and Two years of experience in tuning and repairing pianos, harpsichords, and related instruments; as well as two years of experience in overhauling and rebuilding pianos. Completion of a formal training program which provides the individual with the knowledges and abilities required of the position may be substituted for the two years of general tuning and repairing experience. Preferred Qualification Ability to tune, regulate, and voice a piano to exact tonal qualities and touch desired by various individual pianists; ability to inspect and diagnose problems, and make minor repairs to pianos; ability to overhaul and rebuilding pianos. Ability to function harmoniously in a creative environment involving student and professional musicians. Ability to read and write English at a level appropriate to the duties of the position. Ability to maintain repair and inventory records on a Macintosh desktop computer. In addition to the experience requirement, a degree in Music or a closely related field is desired Core Competencies - embody the following competencies: Bias toward collaboration and teamwork. Effective oral, written and nonverbal communication skills. Customer/Client Focus with an emphasis in problem solving and resolution. Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence. Diversity and inclusion. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. CSUEU Position (For CSUEU Positions Only) Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Nov 09 2023 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Working Title Piano Technician SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department College of Liberal and Creative Arts Appointment Type Temporary: This will be a one year temporary position. Position can be renewed annually Time Base Hourly Intermittent Work Schedule Irregular Schedule; varying hours. Anticipated Hiring Range $30.00 - $40.00 per hour. Varies by assignment and salary is commensurate with experience. Position Summary The Piano Technician will be primarily responsible for tuning the pianos utilized at performances and events in the College of Liberal & Creative Arts facilities. The Piano Technician will make minor adjustments to the tension of a piano's strings, aligning the intervals between their tones so that the instrument is in tune Position Information Piano maintenance and troubleshooting Assessing the physical status of the piano. Evaluate the sound quality by playing the instrument. Tuning pianos by tightening or loosening strings with a tuning hammer. Conducting post-tuning sound assessments. Ensuring the artist is satisfied with the sound quality At All Times Demonstrate behaviors that are in line with the User-Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D) Demonstrate safe work practices for oneself, others, and the office environment. Other duties as assigned. Minimum Qualifications Knowledge and Abilities: Ability to tune, regulate and voice a piano to exact specifications; ability to inspect and diagnose problems, and make minor repairs to pianos and related instruments; ability to read and write at a level appropriate to the duties of the position. A thorough knowledge of the principles of design, construction and mechanical operation of pianos; ability to tune, regulate and voice a piano to the exact tonal qualities and touch desired by various individual pianists; and ability to overhaul and rebuild pianos. and Two years of experience in tuning and repairing pianos, harpsichords, and related instruments; as well as two years of experience in overhauling and rebuilding pianos. Completion of a formal training program which provides the individual with the knowledges and abilities required of the position may be substituted for the two years of general tuning and repairing experience. Preferred Qualification Ability to tune, regulate, and voice a piano to exact tonal qualities and touch desired by various individual pianists; ability to inspect and diagnose problems, and make minor repairs to pianos; ability to overhaul and rebuilding pianos. Ability to function harmoniously in a creative environment involving student and professional musicians. Ability to read and write English at a level appropriate to the duties of the position. Ability to maintain repair and inventory records on a Macintosh desktop computer. In addition to the experience requirement, a degree in Music or a closely related field is desired Core Competencies - embody the following competencies: Bias toward collaboration and teamwork. Effective oral, written and nonverbal communication skills. Customer/Client Focus with an emphasis in problem solving and resolution. Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence. Diversity and inclusion. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. CSUEU Position (For CSUEU Positions Only) Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Nov 09 2023 Pacific Standard Time Applications close: Closing Date/Time: