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Description El Dorado County is one of the most beautiful counties in the state of California. You can avoid the valley commute and fog and take in the natural beauty. Check out our video to learn more! ELEVATE TO EL DORADO This recruitment is being conducted for Public Safety Dispatcher I to fill current and future full time and extra help vacancies in the Placerville Office. If hired as Extra Help this position may transition into a regular employee if the conditions of Personnel Rule 1103.1 are met. This position requires evening, night, weekend and holiday shift coverage. Prior to appointment, all candidates will undergo a thorough and lengthy background investigation per California POST requirements. This is a continuous recruitment with monthly cut-offs . If it is determined that you meet the minimum qualifications, you will be invited to participate in the following examinations : CritiCall Test and Typing Test: Tentatively scheduled for the first Thursday of each month This test is pass/fail. On the day of the test, before beginning the CritiCall test, you will be given a typing test to demonstrate you meet the 35 wpm requirement. You will be given a maximum of three attempts to meet the typing requirement. Those that pass will continue with the CritiCall test. CritiCall is what is known as a work sample test, in that it simulates a generic dispatch environment, but does so in a way that does not require job specific knowledge. In other words, CritiCall software puts you into situations that require the same knowledge, skills, and abilities necessary for success in the modern dispatch environment. Successful completion of the CritiCall tests requires mastery of skills and abilities such as: multitasking prioritization map reading memory recall comprehension probability data entry decision-making DEFINITION Under general supervision, receives 911 system emergence and non-emergency calls; dispatches assignments according to established emergency and County procedures, and operates various tele-communications equipment. DISTINGUISHING CHARACTERISTICS Public Safety Dispatcher I is the entry-level class in this critical communications support series. Initially under close supervision, incumbents learn County agency dispatch protocols, County state and federal rules and regulations and the operation of varied communications-related equipment. This class is alternatives staffed with Public Safety Dispatcher II and incumbents may advance to the higher level after gaining experience and demonstrating proficiency, which meet the qualifications of the higher-level class. Public Safety Dispatcher II is the journey level class of the series, fully competent to independently perform responsible emergency dispatching on an assigned shift. This class is distinguished from Senior Public Safety Dispatcher in that the latter is the working lead level of this series, with responsibility for planning and directing emergency communications activities on a designated shift. Examples of Essential Functions Receives, analyzes and evaluates 911, sheriff's emergency and business calls, inquiries and complaints, fire, ambulance, roads, animal control, maintenance, and City of Placerville Police Department calls; transfers calls to appropriate parties or creates a call for dispatch. Dispatches Sheriff units, Placerville Police units, or other staff and equipment to emergency or non-emergency locations. Provides information regarding routes of travel and other units dispatched to specific incident scenes. Operates computer consoles for call input, dispatching and continuous update of suspect information and deputy location; types information into computer system. Enters call information in written or computer-based format; logs and fills out call forms; maintains records of radio calls. Operates multi-channel radio systems; monitors other channels while maintaining radio traffic on main channels. Operates computer equipment to access local, state and federal criminal justice information systems; operates Teletype systems to transmit and receive information. Maintains radio contact with California Highway Patrol and various other agencies, and mobile and portable units; recognizes units from other agencies. Responds to law enforcement-initiated radio traffic and request and disseminates suspect information from roll call boards, prior calls and bulletins. Maintains and accesses business and premise history and index files for emergency and other necessary contacts. Handles in-house and radio paging, and other after-hours phone lines. Performs basic equipment adjustments and maintenance; maintains records and files and may perform associated office support duties. May provide work instruction to newly hired Public Safety Dispatchers. Attendance and punctuality that is observant of scheduled hours on a regular basis. Performs related work as assigned. Education & Experience Requirements (typing "See Resume" in application will not be accepted) Public Safety Dispatch I: Experience: Equivalent to graduation from high school; AND One (1) year of public contact and/or non-emergency dispatching experience. Public Safety Dispatch II: Experience: In addition to the above, one (1) year of emergency dispatching experience at a level equivalent to the County's class of Public Safety Dispatcher I. Other Requirements Must be able to pass a detailed background investigation. Must be able to obtain and maintain required P.O.S.T. certifications. Must be able to type at a rate of thirty-five (35) net words per minute (must present typing certificate prior to appointment). Note: The level and scope of the knowledge and skills listed below are related to job duties as defined under Distinguishing Characteristics. Knowledge of: Terminology and procedures used in police, sheriffs, fire and related emergency radio and telephone communications. Operation of communication equipment including multi-line telephones, radio, paging, computer and related systems. Rules, regulations, codes and laws related to the work. The topography and communities of El Dorado County. Basic recordkeeping principles and practices. The operation of standard office equipment, including computerized equipment and typewriter. Data entry principles and the use of word processing or computer equipment. Skill in: Operating complex radio, telephone, computer, and Teletype systems. Utilizing multi-line and/or multi-channel communications equipment. Ability to: Obtain information from individuals in emergency situations, including those who are emotionally distraught, angry or difficult to understand. Assess and prioritize emergency situations. Remain calm and make rapid and sound independent judgments in stressful emergency situations. Memorize codes, names, locations and other detailed information. Communicate tactfully and effectively with the public, public safety personnel and others. Understand and follow oral and written instructions. Perform routine office support and record keeping duties. ENVIRONMENTAL CONDITIONS/PHYSICAL DEMANDS The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed indoors in an office setting, under highly stressful conditions; requires long shifts, which includes evening, night, weekend and holiday shifts and call-backs. Physical: Primary functions require sufficient physical ability to work in an office setting and operate office equipment; vision in the normal visual range with or without correction sufficient to read computer screens and printed documents; hear in the normal audio range with or without correction. Frequent sitting, reaching, wrist and arm motions, fine finger dexterity of both hands, ability to grasp and hold; lifting, carrying or pushing objects that weigh up to 15 lbs. Infrequent standing, walking and bending; lifting, carrying or pushing objects that weigh more than 15 lbs. HISTORY JCN: 3801 - Public Safety Dispatcher I, 3802 - Public Safety Dispatcher II Created: JUN 1990 Revised: MAR 1997 Revised: MAR 1998 Revised: APR 2013 Revised: AUG 2016 - HRD Closing Date/Time: 4/30/2021 11:59 PM Pacific

Description El Dorado County is one of the most beautiful counties in the state of California.You can avoid the valley commute and fog and take in the natural beauty. Check out our video to learn more! ELEVATE TO EL DORADO The El Dorado County Sheriff's Office is conducting this recruitment to fill Public Safety Dispatcher II -Full Time and Extra Help vacancies for the Sheriff's Office located in Placerville, CA. This recruitment is for the Level II (or Lateral) Public Safety Dispatcher. Qualifying candidates will have at least one year experience in Emergency Dispatching and must provide proof of completion of the 120 hour POST Public Safety Dispatcher Basic Academy. CANDIDATES WILL UNDERGO A THOROUGH AND LENGTHY BACKGROUND INVESTIGATION PRIOR TO HIRE. This position requires 24-hour staffing. Candidates should expect to work various shifts including nights, weekends and holidays. DEFINITION Under immediate or general supervision, receives 911 system emergency and non-emergency calls; dispatches assignments according to established emergency and Sheriff's Office procedures; performs a variety of technical tasks relative to the assigned functional area; and performs related duties as assigned. DISTINGUISHING CHARACTERISTICS Public Safety Dispatcher II This is the fully qualified journey-level classification in the Sheriff's Public Safety Dispatcher class series. Incumbents independently perform responsible emergency dispatching on an assigned shift. Positions at this level are distinguished from the I-level by the performance of the full range of duties as assigned, working independently under less supervision than the I-level, and exercising judgment and initiative. Incumbents may be required to provide intermittent training to less experienced dispatchers. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work. Examples of Essential Functions Receives, analyzes, and evaluates 911, sheriff's emergency and business calls, including inquiries and complaints, fire, ambulance, roads, animal control, and maintenance; transfers calls to appropriate parties or creates a call for dispatch. Dispatches sheriff units or other staff and equipment to emergency or non-emergency locations; eliciting information to determine nature of emergency; and dispatching and coordinating law enforcement, medical, fire, and other emergency response units in accordance with Sheriff's Office procedures. Monitors status of public safety units to ensure personnel safety and availability for services. Operates multiple communications devices and computers concurrently to ensure appropriate response to calls, and continuously updates suspect information and deputy locations. Maintains efficient records of radio calls and information logs. Accesses local, state, and federal criminal justice information systems to transmit and receive information. Maintains radio contact with allied agencies, including mobile and portable units; recognizes units from other agencies and assists them with County units or provides requested information. Performs basic equipment adjustments and maintenance; maintains records and files; and may perform associated office support duties. May provide training or work instruction to newly hired Public Safety Dispatchers. Performs related duties as assigned. Knowledge of: Principles, practices, procedures, and terminology used in police, sheriff, fire, and related emergency radio and telephone communications. Basic functions of law enforcement agencies. County and Sheriff's Office policies and procedures. The topography and communities of El Dorado County. Proper and effective methods of deploying law enforcement personnel. Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility. Principles of employee training and leadership. Principles and procedures of recordkeeping. Techniques for dealing with people of all socio-economic backgrounds under hostile and emergency situations. Safety practices and precautions pertaining to the work. Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff. The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. Modern equipment and communication tools used for business functions, and program, project, and task coordination. Computers and software programs (e.g., Computer Aided Dispatch, mapping, Microsoft software packages) to conduct, compile, and/or generate documentation. Ability to: Read and interpret maps and other pertinent documentation. Observe and accurately recall places, names, descriptive characteristics, and facts of incidents. Memorize codes, names, locations, and other detailed information. Work under stressful conditions; assess difficult or emergency circumstances; remain calm; make quick, sound, and independent decisions based on facts; and develop, implement, and direct appropriate response strategies. Understand, interpret, and apply pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed. Effectively represent the Sheriff's Office and the County in meetings with governmental agencies; community groups; various business, professional, and regulatory organizations; and other public contacts. Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments. Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks. Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax. Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Education & Experience Requirements (typing "See Resume" in application will not be accepted) MINIMUM QUALIFICATIONS Education and Experience Any combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying. Sheriff's Public Safety Dispatcher II : Equivalent to graduation from high school; AND One (1) year of emergency dispatching experience at a level equivalent to the County's class of Sheriff's Public Safety Dispatcher I. Licenses and Certifications: A Peace Officer Standards and Training (POST) Professional Public Safety Dispatcher Basic Certificate is desirable. Other Requirements ENVIRONMENTAL CONDITIONS/PHYSICAL DEMANDS The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed indoors in an office setting, under highly stressful conditions; requires long shifts, which includes evening, night, weekend and holiday shifts and call-backs. Physical: Primary functions require sufficient physical ability to work in an office setting and operate office equipment; vision in the normal visual range with or without correction sufficient to read computer screens and printed documents; hear in the normal audio range with or without correction. Frequent sitting, reaching, wrist and arm motions, fine finger dexterity of both hands, ability to grasp and hold; lifting, carrying or pushing objects that weigh up to 15 lbs. Infrequent standing, walking and bending; lifting, carrying or pushing objects that weigh more than 15 lbs. Closing Date/Time: Continuous

ATTENTION Merit System Employees: Do not apply through this site. If you are a current Merit System employee, please click HERE to log into the internal career site. Grade 13 Click HERE for Salary Ranges CLOSE DATE 04/30/2021 SUMMARY Public Safety Dispatcher Is support public safety agencies by receiving emergency and non-emergency telephone and radio messages in a communication center, entering all requests for service into the computer aided dispatch (CAD), and forwarding the information to the Public Safety Dispatcher II. Employees in this job class provide information and referrals to citizens for non-emergency calls. Work is performed in a call center setting and employees operate a technological work station to include the simultaneous operation of multiple computer monitors, video monitors, telephones, two-way-radios, etc. Work is reviewed by the shift supervisor by playing back recorded calls and checking records for accuracy and correctness. TYPICAL JOB DUTIES: Answers and manages calls to allow effective communication and response of emergency responders (i.e., police, fire, emergency medical services (EMS)) for citizens during emergency situations. Provides information and referrals to citizens, public safety personnel, media, etc. by responding to calls involving non-emergency situations. Operates technology-based work station that includes multiple video monitors, multiple software programs running simultaneously, a personal computer, phone lines, headsets, and alarm boards in order to receive, forward, and monitor calls for services. Completes and maintains information and tracking data pertinent to law enforcement operations. Enters information from emergency calls into the computer aided dispatch (CAD) system while simultaneously communicating with caller to gather information regarding the incident and scene. Transfers calls to appropriate dispatcher and/or agency (e.g., law enforcement, fire, EMS) and monitors relay of call to ensure incident information has been received. Communicates with external agencies (e.g., utility companies, animal control, towing companies) to provide information regarding citizen requests. Monitors local geographical conditions such as major street closings, utility company projects, roads and transportation conditions, road construction projects, accidents, traffic delays, etc. and updates dispatchers and emergency responders through computer aided dispatch system (CAD) to keep them informed. MINIMUM QUALIFICATIONS: The following Minimum Qualifications are required for this job. You must demonstrate possession of these qualifications by providing a detailed description of your related experience in the work history section of your application. Please note that replicating or restating these minimum qualifications or the information from the Personnel Board's job description as your own work experience will result in your disqualification. Please describe your work experience in your own words to represent the work you have performed that is related to the minimum qualifications for this job. Experience in a customer service-oriented position (e.g., interacting with people, providing information and/or a service). No felony convictions or misdemeanors involving violent offenses or issues of moral turpitude. Willing to submit to a general and criminal background check. Willing to work an 8- or 12-hour shift on any shift or day (e.g., nights, weekends, holidays) and overtime as needed. PREFERRED QUALIFICATIONS: Experience as a public safety dispatcher. Emergency Medical Dispatch (EMD) certification. Emergency Fire Dispatch (EFD) certification. Emergency Police Dispatch (EPD) certification. National Crime Information Center (NCIC) certification. Cardiopulmonary Resuscitation (CPR) certification. COMPETENCIES: Adaptability & Flexibility. Computer & Technology Operations. Creativity & Innovation. Customer Service. Learning & Memory. Mathematical & Statistical Skills. Oral Communication & Comprehension. Physical Abilities. Planning & Organizing. Problem Solving & Decision Making. Professionalism & Integrity. Researching & Referencing. Reviewing, Inspecting & Auditing. Self-Management & Initiative. Sensory Abilities. Teamwork & Interpersonal. Technical & Job-Specific Knowledge. Technical Skills. Training & Facilitation. Written Communication & Comprehension. CRITICAL KNOWLEDGES: Knowledge of appropriate citizen interactions when dealing with the public. Knowledge of basic law enforcement terminology. Knowledge of public safety terminology used by public safety agencies. Knowledge of the fundamentals of software for public safety records management and/or computer aided dispatch (CAD) (e.g., New World, Southern Software Police/Sheriff Pak). Knowledge of the geography of the jurisdiction, including landmarks, street numbers/names, boundaries, etc., and basic familiarity with surrounding area. WORK ENVIRONMENT: Work is conducted almost exclusively indoors in a call center setting. Work involves use of standard office equipment, such as computer, phone, copier, etc. Job requires working holidays, overtime (e.g., in the morning, during lunch, or after normal working hours), and/or nights. PHYSICAL DEMANDS: Job is primarily sedentary involving sitting for long periods of time, but may involve occasional walking or standing for brief periods. DISCLAIMER: This job description is not meant to be an all-inclusive list of the job duties, responsibilities, or skills and abilities required to do the job and may be changed at the discretion of the Personnel Board at any time. SPECIAL ACCOMMODATIONS Persons requiring special conditions to accommodate a disability when completing the application should contact the Personnel Board at 205-279-3500 before the announcement closing date. Qualified applicants who believe they will need reasonable accommodation in the examination process should complete and submit an Accommodation Request Form. You may obtain an Accommodation Request Form by contacting our ADA Ombudsperson at ADAO@pbjcal.org, or by accessing the "Request for Accommodation" form through the following website: http://www.pbjcal.org/ AN EQUAL OPPORTUNITY EMPLOYER The Personnel Board of Jefferson County (Personnel Board) provides a public personnel system based on merit principles. The Personnel Board strives for the constant improvement of the public service by employing and developing the best qualified persons available. The Personnel Board provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex, creed, religion, political beliefs, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Employment decisions are made by the Merit System municipality or governmental agency in which the position exists. Each Merit System municipality, agency, or jurisdiction administers its own equal employment opportunity programs in compliance with applicable state and/or federal laws and regulations.

Introduction This continuous recruitment will remain open for the calendar year, or until the final filing date, whichever occurs first. The eligible list established from this continuous recruitment will expire by the end of the calendar year. Applicants will be eligible to reapply and take an examination if a new recruitment opens the following calendar year. Applications will be reviewed and forwarded to the hiring manager for consideration on a continuous basis until positions are filled. POSITION INFORMATION The Placer County Sheriff's Office dispatch center is located in beautiful Auburn, California, less than two hours away from Reno/Tahoe or San Francisco. The dispatch center features full sit-to-stand ergonomic work stations, a locker room, a full kitchen, a quiet room, a balcony with BBQ, skylights, and second-story views from wall-to-wall windows. The center provides dispatch services for law enforcement, fire, and medical. Dispatchers are trained to provide lifesaving instructions over the phone through Emergency Medical Dispatch (EMD). The center is staffed 24 hours a day, seven days a week. For permanent/full-time employees, the current schedule is three 12-hour shifts each week and an eight hour shift every other week. Public Safety Dispatchers receive a competitive benefit package including 13 paid holidays per year, 12 paid sick days per year, generous contributions to CalPERS, and access to an employee assistance program. Dispatchers who work on holidays receive overtime compensation for the actual number of hours worked in addition to holiday pay. Shift differential pay of 7.5% is also paid to dispatchers who work swing and graveyard shifts. Full benefit details can be found below in the Benefits section of this posting. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view General benefits For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION To receive and transmit routine and emergency requests for law enforcement, fire, ambulance and/or emergency assistance and equipment in a coordinated and calm manner; to monitor public safety frequencies; to operate a variety of communications equipment including radio consoles and a computer aided dispatch system according to established procedures. DISTINGUISHING CHARACTERISTICS This is the full journey level class within the Public Safety Dispatcher series. This class is distinguished from the Public Safety Dispatcher I by the assignment of the full range of duties. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies within the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the entry level. This class is further distinguished from the Supervising Public Safety Dispatcher in that the latter supervises line staff, monitors day to day activity in the Dispatch Center, ensures minimum staffing levels, ensures calls are handled properly, monitors compliance with applicable policies and procedures, and oversees the training program for entry-level dispatchers, when assigned. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from a Supervising Public Safety Dispatcher, Dispatch Services Supervisor and/or the Watch Commander. May exercise technical and functional supervision over entry dispatchers as needed. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: On assigned shift, receive telephone communications requiring the dispatching of emergency public safety equipment and personnel; receive and dispatch routine and emergency radio communications from Sheriff's patrol units and other public safety agencies (including contract agencies), such as fire and ambulance; maintain status of units on assignments in the field; keep Department officials informed of critical incidences; interpret information from units in field; work to ensure safety of personnel in the field at all times. Monitor various public safety radio frequencies where emergencies involving the coordinated efforts of several agencies are required; relay information to other agencies as required; contact agencies concerned with major emergency operations and provide critical information concerning emergency situations; confirm warrants for deputies, as needed. Coordinate efforts between local/State/Federal agencies for both law enforcement and fire incidents. Interface with various computer programs on a local/State/Federal level. Provide emergency medical instructions over the phone per approved protocols, as necessary. Document large volumes of calls for service; compile data and prepare reports of reported emergencies, equipment dispatched and/or status of emergency. Operate a variety of communications equipment including the basic and, if applicable, enhanced equipment associated with the 911 public safety answering point (P.S.A.P.); operate radio transmitters and receivers and related equipment. Receive, file, send, and where appropriate, take appropriate action concerning teletype messages; utilize current law enforcement automated systems as needed, to identify persons, vehicles, and/or property. Perform light clerical duties including entering information for briefing bulletins. Monitor electronic alarm systems for County property; monitor the animal control radio frequency after hours and on weekends. Perform research and update information relating to events in the C.A.D. system. Monitor and maintain access of after-hours call-out data for the Sheriff's Department and other County departments. Perform related duties as assigned. When assigned Dispatch Training duties: Conduct the training of emergency dispatch personnel; instruct employees in the proper methods of operating communications and dispatch equipment, monitoring specified radio frequencies and dispatching public safety personnel and equipment. Direct and evaluate the work of trainee employees on an assigned shift. Maintain training materials, including manuals, support information, and training records. Assist Supervising Public Safety Dispatcher in the periodic review of current procedures and policies. Confer with the Supervising Public Safety Dispatcher and other higher level staff regarding special instructions or procedural changes and relay updated information to employees. May provide input on the performance evaluations of trainees. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: One year of experience in a public safety dispatching setting performing duties comparable to a Placer County Public Safety Dispatcher I. Training: Equivalent to the completion of the twelfth grade. License or Certificate: Successful completion of the P.O.S.T. Certified Basic Complaint/Dispatcher course or the P.O.S.T. Public Safety Dispatcher Training Equivalency Examination. Must satisfactorily complete the International Academies of Emergency Dispatch (IAED) certified Emergency medical Dispatch course prior to completion of probation. Possession of, or ability to obtain a valid CPR certificate by the completion of the probationary period. May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Modern office procedures and equipment. Basic functions of police, fire, and other public safety agencies. Correct English usage and grammar. Techniques, procedures and methods utilized in the operation of emergency dispatch and related communications equipment. Organization, operations and terminology of police, fire, or other public safety agencies. Automated systems pertaining to communications/dispatch operations. Pertinent Federal, State and local laws and codes. Geography of the County and location of streets and important buildings. Departmental established rules and procedures. Principles of training and adult teaching techniques and supervision. Ability to: Operate computerized keyboards and other related equipment accurately at a speed necessary for successful job performance. Effectively process several tasks simultaneously. Learn to operate radio and 911 telephone equipment in dispatching public safety equipment and personnel. Sit or stand at workstation for long periods of time on a continuous basis. Intermittently, twist and reach office equipment, or to obtain materials from printer or other locations within the dispatch center; write or use keyboard to communicate through written means; verbally give instructions to officers in the field; possess auditory requirements in order to differentiate sounds over the radio; lift light weight. Quickly and accurately receive and process auditory information in an environment that includes various background noises such as telephones ringing, multiple frequency radio traffic, and general conversation; decipher and differentiate various verbal and non-verbal auditory sounds and cues at variable intensities. Continuously analyze information received from a variety of sources; identify different voices and sounds on the radio and telephone; interpret radio codes correctly and translate information to the public; listen and understand oral information; monitor multiple radio frequencies; know various locations and addresses; read maps quickly and accurately; observe computer screen for messages; receive information from the public and assist in problem solving their particular dilemma; remember, understand, interpret and apply Department policies for different types of calls; speak clearly via radio and telephone; translate information verbally and explain to the public how their concern will be handled. Learn to analyze a situation and determine an effective course of action; learn to adjust quickly to changing situations; learn to perform several tasks at once and assign reasonable priorities to incoming calls; learn to monitor multiple frequencies. Learn the geography of the County and location of streets and important buildings. Learn established rules and procedures. Learn to listen carefully and attentively and remember names, locations and numbers; learn to record pertinent data associated with C.A.D. events and logs. Understand and carry out oral and written directives. Perform job tasks effectively under pressure for sustained periods of time. Memorize and retain information from a variety of sources. Communicate effectively both orally and in writing. Exercise good judgment in emergency situations. Develop and maintain an efficient, calm demeanor in handling adverse and/or emergency situations. Work irregular hours and shift work, including holidays, nights and weekends. Establish and maintain effective working relationships with those contacted in the course of work. Manage emergency situations and assist in directing an appropriate course of action by operating radio and 911 telephone equipment to dispatch public safety equipment and personnel. Analyze a situation and determine effective course of action; adjust quickly to changing situations; perform several tasks at once and assign reasonable priorities to incoming calls; monitor multiple frequencies. Listen carefully and attentively and remember names, locations and numbers; record pertinent data associated with C.A.D. events and logs. Speak clearly and concisely in an understandable voice via radio and telephone and in person. Interact with others and maintain an efficient, calm demeanor in handling adverse and/or emergency situations. Differentiate various sound and tones, i.e., alarms. Conduct emergency dispatch training programs; train subordinates effectively and tactfully; organize and prioritize workload and subordinates' assignments. Exercise tact, courtesy and patience in training and public contacts. Follow and train others to follow safe work practices including workplace safety policies and procedures. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant's education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please Click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Closing Date/Time: Continuous

Introduction This is a promotional recruitment - only permanent and/or probationary County employees are eligible to apply. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view General benefits . For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION To act as shift supervisor and participate in the work of the Public Safety Communications Center; to oversee training of dispatchers; and to provide administrative support to management staff. DISTINGUISHING CHARACTERISTICS This is the first supervisory level in the Public Safety Dispatcher series and recognizes positions that perform full, first-line supervisory responsibilities including planning, assigning and evaluating the work of subordinates. Employees perform the most difficult and responsible types of duties assigned to classes within this series including oversight of training new and experienced dispatchers and acting as shift supervisor; responsibilities may also include supervising personnel on more than one shift. Employees at this level are required to be fully trained in all procedures related to assigned area of responsibility. This class is distinguished from the Dispatch Services Supervisor in that the supervisory responsibilities are tied to an assigned shift, whereas the latter class is a second-line supervisor with broader responsibilities which may encompass an organizational section or program area within the Dispatch Unit of the Sheriff's Office. SUPERVISION RECEIVED AND EXERCISED Receives direction from the Dispatch Services Supervisors and/or management staff; and technical and functional supervision from the Watch Commander. Exercises direct supervision over assigned Public Safety Dispatchers. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Act as shift supervisor, including responsibility for directing the activities of assigned subordinate staff; planning and coordinating dispatch activities for assigned shift; and participating in activities involving the dispatch of routine and emergency law enforcement personnel, including the Sheriff's Office, fire and other municipal and emergency services such as ambulance, tow trucks and rescue services. Oversee and/or provide training for new and existing employees in the operation of 911 communications equipment, the monitoring of specified radio frequencies and the dispatching of public safety equipment and personnel; ensure that all employees are trained to provide pre-arrival medical instructions to individuals prior to rescue and/or ambulance personnel arriving on the scene. Ensure that Public Safety Dispatcher II positions assigned Dispatch Training responsibilities generate and maintain complete training records. Keep watch commander informed of pertinent incoming information and potential operating problems. Maintain the dispatch scheduling records and postings; enter all pre-approved time-off requests and ensure that mandatory staffing coverages are met; recommend and/or order appropriate staff coverage in the event of staffing shortages, depending on the shift to which assigned. Confer with higher-level staff regarding special instructions and/or changes in procedures; relay information to subordinates. Serve as resource to subordinates on policies and procedures. Review radio logs and other documents prepared by dispatchers for accuracy, completeness and legibility. Evaluate performance of employees supervised on an assigned shift; identify and correct operational procedures and problems to maintain a high level of service to field units. May be required to maintain statistical information concerning communication operations. Update computer aided dispatch files as necessary. Perform the dispatch duties as required while supervising a shift. Perform routine computer system maintenance; maintain daily back-up tapes for the C.A.D. system; assist staff in all other data base management activities. Provide communications training in the absence of available staff ordinarily assigned Dispatch Training duties. May provide vacation and other temporary relief for supervisor as required. Prepare requisitions for supplies and other materials. Perform related duties as assigned. EXAMPLES OF NON-ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Prepare requisitions for supplies and other materials. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Three years of experience as a Public Safety Dispatcher, one year of which must be in a class comparable to Public Safety Dispatcher II with Placer County. Training: Equivalent to the completion of the twelfth grade. License or Certificate: Successful completion of the P.O.S.T. certified Basic Complaint/Dispatcher course; or the P.O.S.T. Basic Dispatcher Training Equivalency Examination. Must satisfactorily complete the P.O.S.T. certified Emergency Medical Dispatch course prior to completion of probation. Possession of a valid CPR certificate at the time of appointment. Successful completion of the Placer County's Supervisory Management Practices (SMP) course or other equivalent training class or series by the completion of the probationary period. May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Automated systems pertaining to communication/dispatch operations including C.A.D., C.L.E.T.S. and other internal computer systems. Various jurisdictions to which 911 communication is responsible. Principles of training and adult teaching techniques in an emergency dispatch environment. Organization, operations and terminology of police, fire, or other public safety agencies. Appropriate Emergency Medical Dispatch procedures. Pertinent Federal, State and local laws and codes. Geography of the County and location of streets and important buildings. Departmental established rules and procedures. Modern office procedures, methods and computer equipment. Ability to: Act as shift supervisor and in emergency situations direct an appropriate course of action by operating radio and 911 communications equipment to dispatch public safety equipment and personnel. Sit at workstation for long periods of time on a continuous basis. Intermittently, twist and reach office equipment or materials from printer or other locations within the dispatch center; write or use keyboard to communicate through written means; verbally give instructions to officers in the field; lift light weight. Quickly and accurately receive and process auditory information in an environment that includes various background noises such as telephones ringing, multiple frequency radio traffic, and general conversation; decipher and differentiate various verbal and non-verbal auditory sounds and cues at variable intensities. Continuously analyze information received from a variety of sources; identify different voices and sounds on the radio and telephone; interpret radio codes correctly and translate information to the public; know various locations and addresses; observe computer screen for messages; receive information from the public and assist in problem solving their particular situation; remember and understand Department policies for different types of calls; explain to the public how their concern will be handled. Supervise, train and evaluate assigned shift personnel. Plan and coordinate dispatch activities for a designated shift. Evaluate the specific training needs of subordinate staff; plan, organize and conduct emergency dispatch training programs. Implement operational policies and procedures effectively. Analyze a situation and determine effective course of action; adjust quickly to changing situations; perform several tasks at once and assign reasonable priorities to incoming calls; monitor multiple frequencies. Listen carefully and attentively and remember names, locations and numbers; record pertinent data associated with C.A.D. events and logs. Speak clearly and concisely in an understandable voice via radio and telephone and in person. Maintain an efficient, calm demeanor in handling adverse or emergency situations; act quickly and calmly and direct other personnel to do the same. Differentiate various sound and tones, i.e., alarms. Read maps quickly and accurately. Operate all equipment associated with the dispatch function including, 911 (basic and advanced), telephone and radio. Understand C.A.D. data files. Maintain accurate and complete records. Operate computerized keyboards and other related equipment at a speed necessary for successful job performance. Work unusual and prolonged work schedules. Communicate clearly and concisely, both orally and in writing. Work with various cultural and ethnic groups in a tactful and efficient manner. Establish and maintain effective working relationships with those contacted in the course of work. Follow and train others to follow safe work practices including workplace safety policies and procedures. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant's education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Preciosa Ayala-Burkhardt, Administrative Technician, at payala@placer.ca.gov or (530) 886-4661. Closing Date/Time: 4/30/2021 5:00:00 PM

The Position Bargaining Unit: DSA - Deputy Sheriff's Non-Sworn Rank & File Unit The Contra Costa County Office of the Sheriff is recruiting men and women for a challenging career in the Sheriff's public safety communications center. No prior experience is required. Individuals hired will receive intensive training during the initial 12-month probationary period and are expected to qualify for advancement to the class of Sheriff's Dispatcher II ($6,263 - $7,432) within one year of employment. Sheriff-Dispatcher is a non-sworn, uniformed position. Dispatchers receive a yearly uniform allowance. Individuals assigned to designated positions requiring bilingual ability must pass language proficiency evaluation to qualify for a bilingual differential. Sheriff's Dispatchers are assigned to the dispatch center located in Martinez, California. The facility operates on a 7-day, 24-hour schedule. Sheriff Dispatchers are responsible for receiving incoming emergency and non-emergency police, fire, emergency ambulance service calls; determining response, prioritizing and dispatching units in accordance to established Sheriff policies and procedures; entering and retrieving information from teletype networks and computerized data systems; for radio communication with 15-20 patrol units operating in the field and provide additional dispatch services to fire departments, ambulance units and the County Office of Emergency Services. Weekend, holiday and overtime work is required . All overtime is compensated at 1-1/2 times regular hourly rate Characteristics of the ideal candidate: Ability to act promptly, logically and decisively Be able to communicate clearly Ability to read, comprehend and retain information Maintain a calm and professional demeanor even under stressful situations Ability to adapt to changing situations Ability to multi-task Highly self-motivated Have a high level of integrity Read the complete job description at www.cccounty.us. The eligible list established from this recruitment may remain in effect for six months. TENTATIVE EXAM DATES For applications received between 03/31/2021 - 05/04/2021 Tentative Typing Assessment: 05/19/2021 - 05/20/2021 Tentative Performance Exam: 06/05/2021 - 06/07/2021 Typical Tasks Receives telephone and radio messages Uses computer-aided keyboard and data entry equipment or manually records and relays information (often of an emergency nature) to appropriate unit; such as, patrol cars, other police agencies, ambulances, the County Public Works Department and the Office of Emergency Services Receives, transmits and records teletype and data systems messages Answer questions from the public May be asked to dispatch from a mobile command center Minimum Qualifications License Required: Possession of a valid California Motor Vehicle Operator's License. Out of State valid Motor Vehicle Operator's license will be accepted during the application process. Education: Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate. Typing Proficiency: Ability to accurately type at a speed not less than 40 words per minute. Other Requirements: Must pass a thorough background investigation, medical screening, and psychological evaluation prior to employment. Selection Process Application Filing: All applicants must apply on-line at www.cccounty.us/hr and submit the information as indicated on the job announcement by the final filing date. Typing Assessment: All accepted applicants will be invited to participate in a typing assessment. The assessment will consist of a five minute timed typing test. Candidates must demonstrate the ability to type at least 40 net words per minute. ( Note, a typing certification will NOT be accepted in lieu of the required typing assessment ) ( Qualifying ) CritiCall Performance Examination: Designed to measure an applicant's knowledge, skills, and abilities to complete exercises that replicate some aspect of the job. The examination may be timed and include the following physical examinations: decision making, data entry, call summarization, memory recall, prioritization, map reading, verbal ability, reasoning ability, and perceptual ability. Candidates must receive a passing score, in order to be ranked on the employment list. ( Weighted 100% ) Test information is available by visiting the vendor's website at: CritiCall and Dispatcher Applicant: F.A.Q The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identify, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

Position Information Join the Sonoma County Sheriff's Office Family! Become a 9-1-1 Dispatcher What We Offer A career with the Sheriff's Office is anything but monotonous. When you join the Sonoma County Sheriff's Office, you become part of a strong work family that makes a difference in our community. You can also look forward to a competitive total compensation package* including: A cash allowance of approximately $600 per month for full-time positions An annual Staff Development/Wellness Benefit allowance up to $850 Bilingual premium pay of $1.15 per hour in addition to the hourly pay rate for bilingual assignments Differential pay for evening and night shifts, ranging from 5.0% to 10.0% Onsite workout facilities Competitive vacation and sick leave accruals, 12 holidays per year, and an additional 8 floating holiday hours per year Significant portion of health care premiums paid by the County and access to several health plan options County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits Retirement fully integrated with Social Security May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment Eligibility for a 5% salary increase after 1040 hours (6 months when working full-time) for good work performance; eligibility for a 5% salary increase every year thereafter until reaching the top of the salary range for good work performance With experience and good work performance, career advancement to Communications Dispatcher II, which includes a minimum 5% salary increase Train to Become a 9-1-1 Sheriff's Office Dispatcher Supporting safety and emergency situations is an exciting and challenging opportunity for people who thrive in a fast paced work environment and enjoy using complex communication systems. Although being a Dispatcher can be demanding, those with determination and a passion for public safety will be rewarded with camaraderie, the ability to help others when needed most, and the satisfaction of hearing colleagues confirm, "We have the suspect in custody." In this entry-level position, you will receive significant training on how to effectively handle a variety of emergency situations. Once on-the-job training is complete, Dispatchers take emergency calls; dispatch, track, and monitor situations happening in the field; and assist deputies in the field who may be engaged in looking for a missing person to responding to a robbery in progress. The most successful Dispatcher's will: Work swiftly, in stressful situations, to manage multiple things happening at once Remain calm, clear, and in control Demonstrate excellent communications skills Have problem solving skills, empathy, and compassion Type 45 wpm In our 24/7 environment, overtime is required and Dispatchers must have the flexibility to work all shifts (days, swings, graves). As you gain experience and seniority, there is more flexibility in selecting shifts. Please Note: Skills and abilities testing will be conducted by the Sheriff's Office for referred applicants using CritiCall . Top scoring applicants will be contacted for department selection interviews by the Sheriff's Office. As this is not a P.O.S.T. test, a T-Score or pass/fail letter will not be provided by the County of Sonoma Human Resources or the Sonoma County Sheriff's Office. *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can found in the Sonoma County Law Enforcement Association's Memorandum Of Understanding ( SCLEA MOU ) . Bilingual positions require English and Spanish skills at either the basic (conversational) or fluent (reading, writing, and conversational) level. A bilingual examination may be conducted prior to employment to confirm level of skill. The bilingual premium pay begins upon the assignment of a bilingual caseload. The Civil Service title of this position is Communications Dispatcher I. This employment list may also be used to fill future full-time, or extra-help (temporary) positions as they occur during the active status of the list. County employees who wish to be considered for future positions should consider applying to this recruitment . APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include graduation from high school or possession of a G.E.D. Some experience receiving information over the phone, radio, or communications system, and simultaneously entering data into a computer is desirable. Special requirement: Within one year of employment, and as a condition of probation, employees in this classification shall complete a P.O.S.T. certified Public Safety Dispatcher's Basic Course. Special skill requirement: This classification requires the ability to type at a corrected speed of 45 words per minute. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Some knowledge of: streets, roads, major buildings and geography of Sonoma County; the functions of the Sheriff's Office and other public safety agencies; communications equipment; data entry techniques and computer operations; techniques for effectively working with members of various ages, ethnicities and socio-economic groups; standard office practices and procedures, including filing and the operation of standard office equipment. Ability to: speak clearly and concisely in English; react quickly, efficiently and calmly in an emergency situation, and adopt an effective course of action; handle inquiries from the public in a courteous and effective manner; learn rules and regulations, including applicable Federal Communications Regulations and their application; understand and follow complex written and oral instructions; learn to operate communications equipment; keep records; type on a keyboard; and work a shift schedule, including nights, weekends, and holidays. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for thorough assessment of your qualifications. Responses which state "See Resume" or "See Application" may be considered insufficient. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (Weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for invitation by the Sheriff's Office for online skills based testing using CritiCall . Please Note: Skills and abilities testing will be conducted by the Sheriff's Office for referred applicants using CritiCall . Top scoring applicants will be contacted for department selection interviews by the Sheriff's Office. As this is not a P.O.S.T. test, a T-Score or pass/fail letter will not be provided by the County of Sonoma Human Resources or the Sonoma County Sheriff's Office. https://criticall911.com/dispatcher-testing/applicants/ BACKGROUND PROCESS Being part of the Sheriff's Office and being expected to keep the public safe requires a thorough background investigation process. This process includes an assessment of prior work history, verifying educational experiences, court reports, public records searches, understanding past patterns relating to drug usage, financial patterns, etc. This entails gathering a significant amount of information from job candidates and speaking to former employers, friends, family members, etc. Polygraphs, drug tests, and medical, and physical examinations are also part of this process. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. This process can take anywhere from 3-5 months. Many factors are taken into consideration and one should not assume a credit issue or prior drug use is automatically disqualifying. Candidates will be given the opportunity to present mitigating information they feel should be considered. You are encouraged to be as responsive as possible while this process is taking place to help expedite the timeline, and we encourage you to stay patient and interested in this great career opportunity while this process is taking place. Please read the Drug Standards for Sheriff's Office for further information. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted on-line at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people. Please view the County's Equal Employment Opportunity Policy for further information. HR Analyst: MN HR Technician: RR

Position Information The Sheriff's Office seeksexperienced, emergencylaw enforcement dispatchers. Come to beautiful Sonoma County and become a Communication Dispatcher II! In addition to starting salary up to $36.98/hour* ($77,181/year), approximately $600/Mo., and opportunities for shift differential pay,this position offers a generous benefits package thatincludes wellness and professional development funds. Candidates with English/Spanish bilingual skills are encouraged to apply! In the Sonoma County Sheriff's Office, Communications Dispatcher II's receive requests for assistance from law enforcement personnel and the public. They dispatch, coordinate, and direct emergency manpower and equipment as needed, and perform relatedfiling and record keeping duties. In our 24/7 environment,Dispatcher's must have the flexibility to work all shifts (day, swing, grave), and overtime is required. This full, working-level positionin theDispatcher job series isfor individuals who have completed a year of law enforcement, emergency dispatch experience with a city, county, state, or federal agency. Possession of a California Commission of Peace Officer Standards and Training (POST) Public Safety Dispatcher's Certificate is highly desired. Working in theSonoma County Sheriff's Office as a Dispatcher Serving the community since 1850, the Sheriff's Office employs over 650 employees to protect and secure the half-million residents within the 1,768 square miles of Sonoma County. Supporting safety and emergency situations is an exciting and challenging opportunity forthe type of person that thrives in a fast paced environment. You can be confident that a career with the Sonoma County Sheriff's Office will be anything but monotonous. Being a Dispatcher can be demanding, but for those who have the fortitude and passion for this work, you will be rewarded with camaraderie, theability to help others during the times when they most need the support,and get to have the satisfying feeling that comes from hearingyour colleaguesconfirm, "We have the suspectin custody." To learn more aboutthis assignment, and how we serve the community, please visit the Sonoma County Sheriff's Office website . Choose Sonoma County Weoffer expansive opportunities for growth and development, theability to be a part of a challenging and rewarding work environment thatprovides continuous training and education, and the satisfaction of knowing that you are working to betterour communities. You can alsolook forward to some excellent benefits*, including: A cash allowance of approximately $600 per month for full-time positions An annual Staff Development/Wellness Benefit allowance up to $850 Bilingual premium payof $1.15 cents per hour in addition to the hourly pay rate for bilingual assignments Differential pay forevening andnight shifts, ranging from 5.0% to 10.0% Onsite workout facilities Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment Significant County paid premium contribution to several health plan options County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits Retirement is fully integrated with Social Security. With the recent pension reform, new employees as defined and eligible will receive a 2.5% at 67 formula, or for those individuals who meet certain criteria, including establishing reciprocity eligibility pursuant to PEPRA, will receive 3% at 60 *Salary is negotiable. Benefits described herein do not represent a contract and may be changed without notice. Additional information can foundin the Sonoma County Law EnforcementAssociation's Memorandum Of Understanding (SCLEA MOU) .Bilingual positions require English and Spanish skills at either the basic (conversational) or fluent (reading, writing, and conversational) level. A bilingual examination will be conducted prior to employment to confirm level of skill. The bilingual premium pay begins upon the assignment of a bilingual caseload. When you join the County of Sonoma, you'll have the freedom to explore the beauty of our county -its picturesque coastline, majestic redwoods, historic towns, fine dining, award winning wineries, and a wide variety of entertainment and cultural activities. Please visit www.sonomacountyconnections.org and www.santarosachamber.com for additional information about the community. The Civil Service title for this position is Communications Dispatcher II. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include graduation from high school or possession of a G.E.D, and one year of dispatch experience in a law enforcement setting comparable to Communications Dispatcher I. Special requirement: Within one year of employment, and as a condition of probation, employees in this classification must obtain a P.O.S.T. Public Safety Dispatcher's Certificate, as awarded by the State of California, Commission on Police Officers Standards and Training (P.O.S.T.). Special skill requirement: This classification requires the ability to type at a corrected speed of 45 words per minute. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Working knowledge of: streets, roads, major buildings, and geography of Sonoma County; functions of the Sheriff'sOffice and other public safety agencies; applicable rules, regulations, and procedures including those of the Federal Communications Commission and their application; communications equipment; data entry techniques and computer operations; techniques for effectively working with members of various ages, ethnicities, and socio-economic groups; standard office practices and procedures, including filing and the operation of standard office equipment. Ability to: accurately dispatch, coordinate and direct public safety equipment and personnel; speak clearly and concisely in English; operate communications equipment; operate a keyboard; react quickly, efficiently and calmly in an emergency situation, and to adopt an effective course of action; handle inquiries from the public in a courteous and effective manner; interpret rules and regulations to others; understand and follow complex written and oral instructions; keep records; and work shift schedule, including nights, weekends, and holidays. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application and should be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting-a-Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. Supplemental Questionnaire Responses Are Required The supplemental questionnaire is a critical component of your employment application. Responses to supplemental questions may be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for thorough assessment of your qualifications. Responses which state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application and Supplemental Questionnaire Appraisal (Weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. BACKGROUND PROCESS Being part of the Sheriff's Office and being expected to keep the public safe requires a thorough background investigation process. This process includes an assessment of prior work history, verifying educational experiences, court reports, public records searches, understanding past patterns relating to drug usage, financial patterns, etc. This entails gathering a significant amount of information from job candidates and speaking to former employers, friends, family members, etc. Polygraphs, drug tests, and medical, and physical examinations are also part of this process. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. This process can take anywhere from 3-5 months. Many factors are taken into consideration and one should not assume a credit issue or prior drug use is automatically disqualifying. Candidates will be given the opportunity to present mitigating information they feel should be considered. You are encouraged to be as responsive as possible while this process is taking place to help expedite the timeline, and we encourage you to stay patient and interested in this great career opportunity while this process is taking place. You may also review the Job Classification Screening Schedule to determine the requirements for this position. Please read the Sheriff's Office Pre-Employment Drug Use Guidelines for further information. HOW TO APPLY Applications are accepted on-line at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people.Please view the County's Equal Employment Opportunity Policy for further information. HR Analyst: CG HR Technician: RR

Definition and Class Characteristics Testing and Interview details for the Current Recruitment Period of April 6-April 23, 2021: WRITTEN EXAM: FRIDAY, MAY 7, 2021 INTERVIEWS FOR PASSING CANDIDATES-: WEDNESDAY, MAY 26, 2021 ADVANCED NOTICE OF TESTING AND INTERVIEW DATES ALLOW OUR CANDIDATES THE OPPORTUNITY TO ADJUST SCHEDULES FOR PARTICIPATION IN OUR EXAMINATION PROCESS. IF YOU APPLY IN APRIL, PLEASE PLAN TO BE AVAILABLE ON THE TESTING AND INTERVIEW DATES IN MAY. IF YOU ARE NOT AVAILABLE PLEASE PLAN TO APPLY IN A FUTURE RECRUITMENT PERIOD. WRITTEN EXAM IS SCHEDULED IN NEVADA COUNTY-NO REMOTE TESTING OPTIONS THE SHERIFF DISPATCHER POSITION IS RECRUITED DURING EVEN MONTHS (February, April, June, August, October, December) AND TESTED IN THE ODD MONTHS (January, March, May, July, September, November) FOR THE YEAR 2021. CANDIDATES WHO CANNOT ATTEND POSTED TESTING DATES ARE ENCOURAGED TO APPLY IN FUTURE RECRUITMENT PERIODS. Do you have a passion and desire for helping people? Do you enjoy working in a fast paced environment? Have you ever considered working as a Sheriff's Dispatcher? This highly sought after career allows you to be the first, first responder assisting the community in their time of need. If you are someone who is able to handle multiple tasks at once and doesn't mind shift work including nights and holidays, this is the perfect opportunity for you! Our 9-1-1 dispatch center is staffed with highly dedicated professionals that answer over 50,000 calls a year. Being a dispatcher is one of the toughest jobs that you'll ever love. Apply now to become a part of this rewarding team. ---------------------------------------- Under general supervision, receives and assesses 911 system emergency and non-emergency calls and dispatches fire, medical and law enforcement personnel; maintains radio and telephone communica­tion between the Nevada County Sheriff's Department and law enforcement, fire protection, and emergency service personnel within the County; and performs related work as required. Sheriff's Dispatcher I: This is the entry-level classification in the series. Initially under close supervision, incumbents learn and perform duties of increasing complexity. This class is flexibly staffed with Sheriff's Dispatcher II and incumbents normally advance to the higher level after gaining sufficient experience and demonstrating proficiency to meet the requirements of the Sheriff's Dispatcher II. Examples of Duties Essential: Receives and assesses emergency (911) calls and routine public phone calls, obtains necessary information, determines what resources to use, and dispatches units Tracks units and maintains cognizant knowledge of all field units as to their status and location throughout the assigned shift Uses the CLETS (California Law Enforcement Telecommunications System) Takes calls from units and dispatches deputies to calls for service, as well as any additional units required; dispatches special assignment teams as necessary to handle special or critical incidents Monitors internal alarms for 911 system, electronic equipment room, electrical power and generator back up system Monitors other agency radio traffic for possible assistance requirements; directs calls that require assistance outside of jurisdiction to other agencies Provides back up 911 PSAP service for Sierra County Sheriff and Grass Valley Police Department Researches involved parties for officer safety information on calls dispatched; researches locations/addresses for prior events and possible officer safety history at the location Runs want (missing persons, runaway, etc.) and warrant checks on persons, registration/stolen checks on vehicles, and checks on stolen property as requested from the field Monitors building's close circuit cameras and door locking devices Important: Responds to requests for information from the public Maintains various documentation and logs such as nature of calls and responses provided, statistics and history Maintains office equipment, printers, phones, and computers; monitors and orders office supplies; cleans office, floors, kitchen area, equipment and consoles Knowledge and Skills Required NOTE: The required level and scope of the following knowledge and skills relate to the level of the position as defined in the class characteristics. Knowledge of: Methods, equipment and procedures of a modern office Correct English usage, spelling, grammar and punctuation Practices, procedures, terminology and codes pertaining to the dispatch of police, fire, and emergen­cy services Functions, procedures, and policies of the Nevada County Sheriff's Department Nevada County and adjacent service area roads, streets and landmarks Operations of radio dispatching and law enforcement teletype equipment Laws and regulations governing the release of information from law enforce­ment agency records Skill in: Attending to multiple activities and sources of input simultaneously Memorizing codes, names, locations and other detailed information Communicating tactfully and courteously with deputies, the public, and other government agencies Establishing and maintaining effective working relationships with those contacted in the course of the work Thinking quickly, calmly and clearly in emergency situations Compiling, maintaining, processing and preparing a wide variety of records and reports Maintaining confidentiality of sensitive and legally protected information Operating radio transmitting, teletype and 911 console equipment Receiving and responding to incoming telephone and radio calls Assessing, prioritizing and determining appropriate response levels for law enforcement and related emergency situations Education and Experience Required Level I: Completion of 12th grade and one year of experience in a setting which involves public contact, heavy phone usage, or customer service. Licenses and Certificates: Possession of a valid California or Nevada driver's license within 30 days of hire. Must complete POST (Peace Officer Standards Training) Dispatch Academy training within 12 months of date of hire and complete CLETS/NCIC certification within the designated training period. Proof of typing at a net rate of 35 wpm. MUST ATTACH PROOF TO APPLICATION. VISIT www.freetypinggame.net. Click on the Tests tab at the top and then select Free Certificate Tests and follow the steps. Once you have your certificate, save it and attach it in the attachment section of your application prior to submitting. Physical Demands and Working Conditions: Sustained posture and attentiveness for console operation with limited breaks; vision sufficient to read video monitors, annunciator lights, computer screens, and printed materials; manual dexterity to operate control console, computer keyboards, telephone, radio and standard office equipment; speech and hearing to communicate clearly by radio, telephone and in person. Must work rotating shifts, holidays, weekends, and overtime. Some accommodations may be made for some physical demands for otherwise qualified individuals who require and request such accommodations. Other Requirements: Must submit to and pass a psychological evaluation, medical examination and a background investigation. This class description lists the major duties and requirements of the job and is not all-inclusive. Not all duties are necessarily performed by each incumbent. Incumbents may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.Closing Date/Time: 4/23/2021 5:00 PM Pacific

Definition and Class Characteristics Interview date and details for the Current Recruitment Period of April 6-April 23, 2021: INTERVIEWS FOR PASSING CANDIDATES-: WEDNESDAY, MAY 26, 2021 ADVANCED NOTICE OF TESTING AND INTERVIEW DATES ALLOW OUR CANDIDATES THE OPPORTUNITY TO ADJUST SCHEDULES FOR PARTICIPATION IN OUR EXAMINATION PROCESS. IF YOU APPLY IN APRIL, PLEASE PLAN TO BE AVAILABLE ON THE TESTING AND INTERVIEW DATES IN MAY. IF YOU ARE NOT AVAILABLE PLEASE PLAN TO APPLY IN A FUTURE RECRUITMENT PERIOD. THE SHERIFF DISPATCHER POSITION IS RECRUITED DURING EVEN MONTHS (February, April, June, August, October, December) AND TESTED IN THE ODD MONTHS (January, March, May, July, September, November) FOR THE YEAR 2021. CANDIDATES WHO CANNOT ATTEND POSTED TESTING DATES ARE ENCOURAGED TO APPLY IN FUTURE RECRUITMENT PERIODS. Do you have a passion and desire for helping people? Do you enjoy working in a fast paced environment? Have you ever considered working as a Sheriff's Dispatcher? This highly sought after career allows you to be the first, first responder assisting the community in their time of need. If you are someone who is able to handle multiple tasks at once and doesn't mind shift work including nights and holidays, this is the perfect opportunity for you! Our 9-1-1 dispatch center is staffed with highly dedicated professionals that answer over 50,000 calls a year. Being a dispatcher is one of the toughest jobs that you'll ever love. Apply now to become a part of this rewarding team. Under general supervision, receives and assesses 911 system emergency and non-emergency calls and dispatches fire, medical and law enforcement personnel; maintains radio and telephone communica­tion between the Nevada County Sheriff's Department and law enforcement, fire protection, and emergency service personnel within the County; and performs related work as required. Sheriff's Dispatcher II : This is the journey-level classification in the series. Incumbents are expected to possess a complete understanding of the functions, responsibilities and procedures of the dispatch division and perform the full range of duties with a minimum of supervision. Incumbents may assist in training less experienced dispatchers. Examples of Duties Essential: Receives and assesses emergency (911) calls and routine public phone calls, obtains necessary information, determines what resources to use, and dispatches units Tracks units and maintains cognizant knowledge of all field units as to their status and location throughout the assigned shift Uses the CLETS (California Law Enforcement Telecommunications System) Takes calls from units and dispatches deputies to calls for service, as well as any additional units required; dispatches special assignment teams as necessary to handle special or critical incidents Monitors internal alarms for 911 system, electronic equipment room, electrical power and generator back up system Monitors other agency radio traffic for possible assistance requirements; directs calls that require assistance outside of jurisdiction to other agencies Provides back up 911 PSAP service for Sierra County Sheriff and Grass Valley Police Department Researches involved parties for officer safety information on calls dispatched; researches locations/addresses for prior events and possible officer safety history at the location Runs want (missing persons, runaway, etc.) and warrant checks on persons, registration/stolen checks on vehicles, and checks on stolen property as requested from the field Monitors building's close circuit cameras and door locking devices Important: Responds to requests for information from the public Maintains various documentation and logs such as nature of calls and responses provided, statistics and history Maintains office equipment, printers, phones, and computers; monitors and orders office supplies; cleans office, floors, kitchen area, equipment and consoles Knowledge and Skills Required NOTE: The required level and scope of the following knowledge and skills relate to the level of the position as defined in the class characteristics. Knowledge of: Methods, equipment and procedures of a modern office Correct English usage, spelling, grammar and punctuation Practices, procedures, terminology and codes pertaining to the dispatch of police, fire, and emergen­cy services Functions, procedures, and policies of the Nevada County Sheriff's Department Nevada County and adjacent service area roads, streets and landmarks Operations of radio dispatching and law enforcement teletype equipment Laws and regulations governing the release of information from law enforce­ment agency records Skill in: Attending to multiple activities and sources of input simultaneously Memorizing codes, names, locations and other detailed information Communicating tactfully and courteously with deputies, the public, and other government agencies Establishing and maintaining effective working relationships with those contacted in the course of the work Thinking quickly, calmly and clearly in emergency situations Compiling, maintaining, processing and preparing a wide variety of records and reports Maintaining confidentiality of sensitive and legally protected information Operating radio transmitting, teletype and 911 console equipment Receiving and responding to incoming telephone and radio calls Assessing, prioritizing and determining appropriate response levels for law enforcement and related emergency situations Education and Experience Required COPIES OF DEGREES, TRANSCRIPTS, CERTIFICATES OR LICENSES LISTED AS REQUIRED IN THIS SECTION MUST BE ATTACHED TO THE APPLICATION Level I: Completion of 12th grade and one year of experience in a setting which involves public contact, heavy phone usage, or customer service. Level II (in addition to the above): One year of experience performing public safety dispatch work at a level equivalent to the Sheriff's Dispatcher I classification in Nevada County. Licenses and Certificates: Possession of a valid California or Nevada driver's license within 30 days of hire. Completion of POST (Peace Officer Standards Training) Dispatch Academy training and completion of CLETS/NCIC certification. You must attach proof of both to your application. Proof of typing at a net rate of 35 wpm. MUST ATTACH PROOF TO APPLICATION. VISIT www.freetypinggame.net. Click on the Tests tab at the top and then select Free Certificate Tests and follow the steps. Once you have your certificate, save it and attach it in the attachment section of your application prior to submitting. Physical Demands and Working Conditions: Sustained posture and attentiveness for console operation with limited breaks; vision sufficient to read video monitors, annunciator lights, computer screens, and printed materials; manual dexterity to operate control console, computer keyboards, telephone, radio and standard office equipment; speech and hearing to communicate clearly by radio, telephone and in person. Must work rotating shifts, holidays, weekends, and overtime. Some accommodations may be made for some physical demands for otherwise qualified individuals who require and request such accommodations. Other Requirements: Must submit to and pass a psychological evaluation, medical examination and a background investigation. This class description lists the major duties and requirements of the job and is not all-inclusive. Not all duties are necessarily performed by each incumbent. Incumbents may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.Closing Date/Time: 4/23/2021 5:00 PM Pacific

The Job MULTIPLE VACANCIES - APPLY ASAP! The Sheriff's Department is recruiting for Advanced Communications Dispatchers who dispatch emergency vehicles to incidents involving public safety. Positions are primarily located in Rialto and Victorville. For more detailed information, refer to the Sheriff's Communications Dispatcher II Trainee job description. *Salary increases contingent upon assessed values for prior fiscal year. POST Differential pay - Intermediate POST Certificate ($1.00/hr) or Advanced POST Certificate ($1.50/hr) CONDITIONS OF EMPLOYMENT 1) Promotion: Sheriff's Communications Dispatcher II Trainees are eligible for promotion to Sheriff's Communications Dispatcher II ( $51,376.00 - $70,532.80 Annually ) upon meeting the minimum requirements for that class including successful completion of a 40-hour computer-aided dispatching system training course, a 120-hour P.O.S.T. certified basic complaint/dispatcher course, and Department of Justice certified CLETS and DMV courses, and receiving a satisfactory work performance evaluation. Incumbents must promote within eighteen (18) months or be terminated. 2) Background: Candidates must not have been convicted of a felony and must successfully pass an extensive background investigation which includes a fingerprint check and polygraph. May also include a psychological evaluation. 3) Shift: Applicants must be available for all shifts; incumbents will be required to work rotating shifts, or be on call for work, on weekends, holidays, and evenings, including mandatory overtime; refusal of assigned shift may result in removal from the list or termination. 4) Availability: This department is a "24/7" operation, and the incumbent can expect to work rotating, night, weekend, day, and graveyard shifts, as well as holidays and weekends. Minimum Requirements Experience: One of the following Option A: Six (6) months full-time experience (within the past year) as a San Bernardino County Sheriff's Communications Dispatcher I who has achieved regular status in that position. Option B: Twelve (12) months of emergency call intake or dispatching experience within the past five (5) years using a computer-aided dispatching system in a communications center with a law enforcement agency. -- AND -- Keyboarding: These positions require typing skills of 35 wpm. Indicate typing speed on the application . A recent certificate of typing speed may be required at the interview. Desired Qualifications An excellent candidate for this position will have one (1) year of 911/Call Intake experience and one (1) year of experience in dispatching peace officers and other emergency personnel to routine and emergency service calls, while prioritizing calls, monitoring locations and status, and keeping other personnel informed. This person will also have certificates showing successful completion of a 40-hour computer-aided dispatching system training course, a 120-hour P.O.S.T. certified basic complaint/dispatcher course, and Department of Justice certified CLETS and DMV courses. Selection Process Examination : Candidates who meet the minimum qualifications will be invited to participate in the Criti-Call performance exam. This exam is administered online and consists of an evaluation of the following: Decision Making Keyboarding Data Entry Call Summarization Cross Referencing Memory Recall Map Reading Prioritization Sentence Clarity Reading Comprehension Successful candidates will be placed on the eligible list for six (6) months . Application Procedure : Applications will be accepted continuously. Interested applicants are encouraged to ( Resumes will not be accepted in lieu of the application and/or supplemental questionnaire.) To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the closing of this recruitment. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the selection process will be via email . Applicants are encouraged to check their e-mails frequently to obtain any correspondence associated with this recruitment. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. Please click HERE for important Applicant Information and the County Employment Process . Closing Date/Time: