9 jobs found

Description El Dorado County is one of the most beautiful counties in the state of California.You can avoid the valley commute and fog and take in the natural beauty. Check out our video to learn more! ELEVATE TO EL DORADO The El Dorado County Sheriff's Office is conducting this recruitment to fill Public Safety Dispatcher II -Full Time and Extra Help vacancies for the Sheriff's Office located in Placerville, CA. This recruitment is for the Level II (or Lateral) Public Safety Dispatcher. Qualifying candidates will have at least one year experience in Emergency Dispatching and must provide proof of completion of the 120 hour POST Public Safety Dispatcher Basic Academy. CANDIDATES WILL UNDERGO A THOROUGH AND LENGTHY BACKGROUND INVESTIGATION PRIOR TO HIRE. This position requires 24-hour staffing. Candidates should expect to work various shifts including nights, weekends and holidays. DEFINITION Under immediate or general supervision, receives 911 system emergency and non-emergency calls; dispatches assignments according to established emergency and Sheriff's Office procedures; performs a variety of technical tasks relative to the assigned functional area; and performs related duties as assigned. DISTINGUISHING CHARACTERISTICS Public Safety Dispatcher II This is the fully qualified journey-level classification in the Sheriff's Public Safety Dispatcher class series. Incumbents independently perform responsible emergency dispatching on an assigned shift. Positions at this level are distinguished from the I-level by the performance of the full range of duties as assigned, working independently under less supervision than the I-level, and exercising judgment and initiative. Incumbents may be required to provide intermittent training to less experienced dispatchers. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work. Examples of Essential Functions Receives, analyzes, and evaluates 911, sheriff's emergency and business calls, including inquiries and complaints, fire, ambulance, roads, animal control, and maintenance; transfers calls to appropriate parties or creates a call for dispatch. Dispatches sheriff units or other staff and equipment to emergency or non-emergency locations; eliciting information to determine nature of emergency; and dispatching and coordinating law enforcement, medical, fire, and other emergency response units in accordance with Sheriff's Office procedures. Monitors status of public safety units to ensure personnel safety and availability for services. Operates multiple communications devices and computers concurrently to ensure appropriate response to calls, and continuously updates suspect information and deputy locations. Maintains efficient records of radio calls and information logs. Accesses local, state, and federal criminal justice information systems to transmit and receive information. Maintains radio contact with allied agencies, including mobile and portable units; recognizes units from other agencies and assists them with County units or provides requested information. Performs basic equipment adjustments and maintenance; maintains records and files; and may perform associated office support duties. May provide training or work instruction to newly hired Public Safety Dispatchers. Performs related duties as assigned. Knowledge of: Principles, practices, procedures, and terminology used in police, sheriff, fire, and related emergency radio and telephone communications. Basic functions of law enforcement agencies. County and Sheriff's Office policies and procedures. The topography and communities of El Dorado County. Proper and effective methods of deploying law enforcement personnel. Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility. Principles of employee training and leadership. Principles and procedures of recordkeeping. Techniques for dealing with people of all socio-economic backgrounds under hostile and emergency situations. Safety practices and precautions pertaining to the work. Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff. The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. Modern equipment and communication tools used for business functions, and program, project, and task coordination. Computers and software programs (e.g., Computer Aided Dispatch, mapping, Microsoft software packages) to conduct, compile, and/or generate documentation. Ability to: Read and interpret maps and other pertinent documentation. Observe and accurately recall places, names, descriptive characteristics, and facts of incidents. Memorize codes, names, locations, and other detailed information. Work under stressful conditions; assess difficult or emergency circumstances; remain calm; make quick, sound, and independent decisions based on facts; and develop, implement, and direct appropriate response strategies. Understand, interpret, and apply pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed. Effectively represent the Sheriff's Office and the County in meetings with governmental agencies; community groups; various business, professional, and regulatory organizations; and other public contacts. Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments. Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks. Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax. Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Education & Experience Requirements (typing "See Resume" in application will not be accepted) MINIMUM QUALIFICATIONS Education and Experience Any combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying. Sheriff's Public Safety Dispatcher II : Equivalent to graduation from high school; AND One (1) year of emergency dispatching experience at a level equivalent to the County's class of Sheriff's Public Safety Dispatcher I. Licenses and Certifications: A Peace Officer Standards and Training (POST) Professional Public Safety Dispatcher Basic Certificate is desirable. Other Requirements ENVIRONMENTAL CONDITIONS/PHYSICAL DEMANDS The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed indoors in an office setting, under highly stressful conditions; requires long shifts, which includes evening, night, weekend and holiday shifts and call-backs. Physical: Primary functions require sufficient physical ability to work in an office setting and operate office equipment; vision in the normal visual range with or without correction sufficient to read computer screens and printed documents; hear in the normal audio range with or without correction. Frequent sitting, reaching, wrist and arm motions, fine finger dexterity of both hands, ability to grasp and hold; lifting, carrying or pushing objects that weigh up to 15 lbs. Infrequent standing, walking and bending; lifting, carrying or pushing objects that weigh more than 15 lbs. Closing Date/Time: Continuous

Introduction Applications will be reviewed and forwarded to the hiring manager for consideration on a continuous basis until positions are filled. POSITION INFORMATION The Placer County Sheriff's Office dispatch center is located in beautiful Auburn, California, less than two hours away from Reno/Tahoe or San Francisco. The dispatch center features full sit-to-stand ergonomic work stations, a locker room, a full kitchen, a quiet room, a balcony with BBQ, skylights, and second-story views from wall-to-wall windows. The center provides dispatch services for law enforcement, fire, and medical. Dispatchers are trained to provide lifesaving instructions over the phone through Emergency Medical Dispatch (EMD). The center is staffed 24 hours a day, seven days a week. The current schedule is three 12-hour shifts each week and an eight hour shift every other week. Public Safety Dispatchers receive a competitive benefit package including 13 paid holidays per year, 12 paid sick days per year, generous contributions to CalPERS, and access to an employee assistance program. Dispatchers who work on holidays receive overtime compensation for the actual number of hours worked in addition to holiday pay. Shift differential pay of 7.5% is also paid to dispatchers who work swing and graveyard shifts. Full benefit details can be found below in the Benefits section of this posting. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view General benefits For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website . DEFINITION To receive and transmit routine and emergency requests for law enforcement, fire, ambulance and/or emergency assistance and equipment in a coordinated and calm manner; to monitor public safety frequencies; to operate a variety of communications equipment including radio consoles and a computer aided dispatch system according to established procedures. DISTINGUISHING CHARACTERISTICS This is the full journey level class within the Public Safety Dispatcher series. This class is distinguished from the Public Safety Dispatcher I by the assignment of the full range of duties. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies within the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the entry level. This class is further distinguished from the Supervising Public Safety Dispatcher in that the latter supervises line staff, monitors day to day activity in the Dispatch Center, ensures minimum staffing levels, ensures calls are handled properly, monitors compliance with applicable policies and procedures, and oversees the training program for entry-level dispatchers, when assigned. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from a Supervising Public Safety Dispatcher, Dispatch Services Supervisor and/or the Watch Commander. May exercise technical and functional supervision over entry dispatchers as needed. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: On assigned shift, receive telephone communications requiring the dispatching of emergency public safety equipment and personnel; receive and dispatch routine and emergency radio communications from Sheriff's patrol units and other public safety agencies (including contract agencies), such as fire and ambulance; maintain status of units on assignments in the field; keep Department officials informed of critical incidences; interpret information from units in field; work to ensure safety of personnel in the field at all times. Monitor various public safety radio frequencies where emergencies involving the coordinated efforts of several agencies are required; relay information to other agencies as required; contact agencies concerned with major emergency operations and provide critical information concerning emergency situations; confirm warrants for deputies, as needed. Coordinate efforts between local/State/Federal agencies for both law enforcement and fire incidents. Interface with various computer programs on a local/State/Federal level. Provide emergency medical instructions over the phone per approved protocols, as necessary. Document large volumes of calls for service; compile data and prepare reports of reported emergencies, equipment dispatched and/or status of emergency. Operate a variety of communications equipment including the basic and, if applicable, enhanced equipment associated with the 911 public safety answering point (P.S.A.P.); operate radio transmitters and receivers and related equipment. Receive, file, send, and where appropriate, take appropriate action concerning teletype messages; utilize current law enforcement automated systems as needed, to identify persons, vehicles, and/or property. Perform light clerical duties including entering information for briefing bulletins. Monitor electronic alarm systems for County property; monitor the animal control radio frequency after hours and on weekends. Perform research and update information relating to events in the C.A.D. system. Monitor and maintain access of after-hours call-out data for the Sheriff's Department and other County departments. Perform related duties as assigned. When assigned Dispatch Training duties: Conduct the training of emergency dispatch personnel; instruct employees in the proper methods of operating communications and dispatch equipment, monitoring specified radio frequencies and dispatching public safety personnel and equipment. Direct and evaluate the work of trainee employees on an assigned shift. Maintain training materials, including manuals, support information, and training records. Assist Supervising Public Safety Dispatcher in the periodic review of current procedures and policies. Confer with the Supervising Public Safety Dispatcher and other higher level staff regarding special instructions or procedural changes and relay updated information to employees. May provide input on the performance evaluations of trainees. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: One year of experience in a public safety dispatching setting performing duties comparable to a Placer County Public Safety Dispatcher I. Training: Equivalent to the completion of the twelfth grade. License or Certificate: Successful completion of the P.O.S.T. Certified Basic Complaint/Dispatcher course or the P.O.S.T. Public Safety Dispatcher Training Equivalency Examination. Must satisfactorily complete the International Academies of Emergency Dispatch (IAED) certified Emergency medical Dispatch course prior to completion of probation. Possession of, or ability to obtain a valid CPR certificate by the completion of the probationary period. May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Modern office procedures and equipment. Basic functions of police, fire, and other public safety agencies. Correct English usage and grammar. Techniques, procedures and methods utilized in the operation of emergency dispatch and related communications equipment. Organization, operations and terminology of police, fire, or other public safety agencies. Automated systems pertaining to communications/dispatch operations. Pertinent Federal, State and local laws and codes. Geography of the County and location of streets and important buildings. Departmental established rules and procedures. Principles of training and adult teaching techniques and supervision. Ability to: Operate computerized keyboards and other related equipment accurately at a speed necessary for successful job performance. Effectively process several tasks simultaneously. Learn to operate radio and 911 telephone equipment in dispatching public safety equipment and personnel. Sit or stand at workstation for long periods of time on a continuous basis. Intermittently, twist and reach office equipment, or to obtain materials from printer or other locations within the dispatch center; write or use keyboard to communicate through written means; verbally give instructions to officers in the field; possess auditory requirements in order to differentiate sounds over the radio; lift light weight. Quickly and accurately receive and process auditory information in an environment that includes various background noises such as telephones ringing, multiple frequency radio traffic, and general conversation; decipher and differentiate various verbal and non-verbal auditory sounds and cues at variable intensities. Continuously analyze information received from a variety of sources; identify different voices and sounds on the radio and telephone; interpret radio codes correctly and translate information to the public; listen and understand oral information; monitor multiple radio frequencies; know various locations and addresses; read maps quickly and accurately; observe computer screen for messages; receive information from the public and assist in problem solving their particular dilemma; remember, understand, interpret and apply Department policies for different types of calls; speak clearly via radio and telephone; translate information verbally and explain to the public how their concern will be handled. Learn to analyze a situation and determine an effective course of action; learn to adjust quickly to changing situations; learn to perform several tasks at once and assign reasonable priorities to incoming calls; learn to monitor multiple frequencies. Learn the geography of the County and location of streets and important buildings. Learn established rules and procedures. Learn to listen carefully and attentively and remember names, locations and numbers; learn to record pertinent data associated with C.A.D. events and logs. Understand and carry out oral and written directives. Perform job tasks effectively under pressure for sustained periods of time. Memorize and retain information from a variety of sources. Communicate effectively both orally and in writing. Exercise good judgment in emergency situations. Develop and maintain an efficient, calm demeanor in handling adverse and/or emergency situations. Work irregular hours and shift work, including holidays, nights and weekends. Establish and maintain effective working relationships with those contacted in the course of work. Manage emergency situations and assist in directing an appropriate course of action by operating radio and 911 telephone equipment to dispatch public safety equipment and personnel. Analyze a situation and determine effective course of action; adjust quickly to changing situations; perform several tasks at once and assign reasonable priorities to incoming calls; monitor multiple frequencies. Listen carefully and attentively and remember names, locations and numbers; record pertinent data associated with C.A.D. events and logs. Speak clearly and concisely in an understandable voice via radio and telephone and in person. Interact with others and maintain an efficient, calm demeanor in handling adverse and/or emergency situations. Differentiate various sound and tones, i.e., alarms. Conduct emergency dispatch training programs; train subordinates effectively and tactfully; organize and prioritize workload and subordinates' assignments. Exercise tact, courtesy and patience in training and public contacts. Follow and train others to follow safe work practices including workplace safety policies and procedures. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant's education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please Click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Closing Date/Time: 12/18/2020 12:00:00 PM

Introduction WHY JOIN US AT SOLANO COUNTY? COMMITMENT TO SERVICE: Our mission is to serve the people and to provide a safe and healthy place to live, learn, work and play. We serve the public in many different ways, including: • Providing primary medical, dental, alcohol, drug and mental health services to residents, including the uninsured, low-income, and medically underserved • Providing law enforcement services in the unincorporated area of the county • Protecting the community from public health threats such as communicable diseases • Coordinating countywide responses to domestic violence and terrorism or other emergencies • Managing the criminal justice process after arrest (jail, prosecution, probation) • Supporting other local governments through efficient property tax collection as mandated by the State, County and local jurisdictions; and, • Administration and enforcement of Federal, State, and Local laws and policies pertaining to environmental health, building construction, and land use planning OUR EMPLOYEES: Our diverse workforce is committed to fulfilling this mission and does so by exemplifying our IDEAL Core Values, engaging in our day to day work of serving the public with Integrity, Dignity, Excellence, Accountability, and Leadership. To learn more about Solano County, please visit: www.solanocounty.com WHY WE EXIST To Protect and Serve the Community! The Sheriff's office is dedicated to the protection and well-being of every person in Solano County by providing excellent community service. The values of the Sheriff's Office are to bring: Professionalism: Performing to the highest standards with integrity, ethical behavior and accountability. Trust: Confidence in the character and ability to meet expectations. Courage: To persevere with mental and moral strength in the face of difficulty. Innovation: Embrace and inspire creativity to apply better solutions that accomplish goals and outcomes. Teamwork: Unified collaboration to accomplish common goals without regard to personal agendas. Service: Providing professional assistance in support of the community's best interests and well-being. Respect: To value and embrace individuality with special regard to differences. To learn more about the Sheriff's Office please visit: http://www.solanocounty.com/depts/sheriff/default.asp THE POSITION Public Safety Dispatchers in the Sheriff's Office assist community members and agencies with emergency needs by receiving and dispatching calls received for law enforcement, fire service, and emergency medical service personnel. In 2014 Solano County Dispatchers received approximately 135,000 non-emergency calls and approximately 17,000 911 calls. Public Safety Dispatchers receive caller information, relay information to appropriate units or agencies, and provide assistance to callers as needed. Additionally, Public Safety Dispatchers log call information into the computer; monitor activity of all public safety units to determine status of incidents and location of units. The eligible list created as a result of this recruitment will be used to fill part-time and full-time regular, limited-term or extra-help positions as vacancies occur or the need arises. POSITION REQUIREMENTS Experience : One year of emergency service dispatching which included responsibility for dispatching for law enforcement or fire services; AND Education : High school diploma or equivalent; AND Certification: Completion of a POST-certified Public Safety Dispatchers' Basic Course is required. Special Requirement: The ability to demonstrate a typing speed of 40WPM is required, and all qualified applicants will be sent a notice to remotely take a typing test through the online testing provider eSkill. To view the full job description for this position, please visit: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?blobid=15985 BENEFITS/ WHAT'S IN IT FOR YOU? Solano County offers a cafeteria-style medical package with health benefits, offered through CalPERS. The County contribution for family coverage for the 2020 calendar year is $1,498.55 per month. The County offers a cash back provision for those who choose employee-only or who waive medical insurance coverage. The County may offer a supplemental contribution for employees enrolled in Employee plus Two or More coverage. Dental and vision insurances for the employee and eligible dependents are paid 100% by the County. Solano County participates in CalPERS retirement and contributes to Social Security. Vacation is accrued at approximately 10 days per year for the first 3 years. Sick leave accrues at approximately 12 days per year. The County observes 12 full day fixed and 2 half day fixed paid holidays per year. Additionally, employees in this bargaining unit receive 2 floating paid holidays per year. Employees are eligible to receive an additional 2.5% longevity pay, per level, after the completion of continuous service at 10, 20, 25, 30, and 35 years. To review the benefits for this position, please visit: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?blobid=16512 Extra-help employees who work less than 29 hours per week do not typically receive or accrue benefits of regular employees during their period of employment. All extra-help employees accrue .034 hours of Paid Time Off for every full hour worked. To view the benefits for an extra-help position, please visit: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?blobid=16516 CULTURE OF LEARNING AND DEVELOPMENT Solano County is committed to "Invest In and For the Future" by providing training resources to encourage employee professional development and growth within our organization. While employed with Solano County, employees have the opportunity to pursue their career goals, interests, and develop the competencies on the Solano County Leadership Development Model by participating in the following programs: • Tuition Reimbursement Program • Annual Education Fair • County Mentoring Program • Leadership Academy • Supervisory Trainings • Skill Development Trainings • Self-paced learning opportunities SELECTION PROCESS On going - Applications will be reviewed in an on-going basis. Please submit POST-certified Public Safety Dispatchers' Basic Course at time of applying for the position. The ability to demonstrate a typing speed of 40WPM is required, and all qualified applicants will be sent a notice to remotely take a typing test through the online testing provider eSkill. Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant's ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract. A minimum score of 70% is required to continue in the selection process, unless otherwise announced. All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change. RETIREES - Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees. HOW TO APPLY Please visit the County of Solano website, www.jobsatsolanocounty.com , to apply. Applications must be submitted through the JobAps system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted with the Document Cover Sheet, available on the employment website: https://jobapscloud.com/Solano/sup/doccover.pdf or at the Department of Human Resources' office,and are due by the final filing date. Previously submitted application materials (i.e. copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment. Any further questions can be directed to the Department of Human Resources at (707) 784-6170 , business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA. Please note that all dates/times listed in the job announcement are Pacific Time. DOCUMENT SUBMITTAL REQUIREMENTS This position requires a POST-certified Public Safety Dispatchers' Basic Course certificate. How to Submit Your Documents In addition to uploading attachments when applying online, candidates may submit documents by fax to (707) 784-3424 or by email to recruitment@solanocounty.com . Be sure to include the recruitment title (Public Safety Dispatcher) and the recruitment number (20-463030-01) in your email or fax. SUPPLEMENTAL QUESTIONNAIRE This Supplemental Questionnaire will be used to determine applicants' qualifications for this position and assess an applicant's ability to advance in the recruitment process; therefore, applicants are encouraged to answer all questions thoroughly and completely. Omitted information will not be considered or assumed. 1* I possess a high school diploma, GED, or equivalent. Yes No SUPPLEMENTAL INFORMATION Candidates for positions in this class will be required to pass a background investigation, psychological examination and medical examination in accordance with applicable law, regulation and/or policy. Incumbents shall serve a probation period of twelve months. Incumbents must be willing to work odd and irregular hours, including nights, weekends and holidays, rotating shifts, scheduled and emergency overtime and be available on call as required. Incumbents must be willing to sit for long periods of time, and to work in a closed, confining and stressful environment. Positions allocated to this class may require bilingual skills. VETERANS PREFERENCE POINTS To be eligible, applicant must have served at least 181 consecutive days of active duty in the Armed Forces of the United States and have received either an honorable discharge or a general discharge under honorable conditions. A COPY OF THE DD 214, SHOWING DISCHARGE TYPE (GENERALLY COPY 4), MUST BE RECEIVED IN THE HUMAN RESOURCES DEPARTMENT BY THE FINAL FILING DATE . Applicants who have a service connected disability must also submit a recent award letter from the VA stating they are receiving disability benefits for service connected reasons. Veteran applicants for initial County employment with an honorable or general under conditions discharge shall receive five (5) points added to their combined score. Disabled veterans rated at not less than 30% disability shall have ten (10) points added to their combined score. Veteran's preference points will only be added to passing scores in competitive open examinations. AMERICANS WITH DISABILITIES ACT It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job. APPLICANTS WITH DISABILITIES: Qualified individuals with a disability, who are able to perform the essential functions of the job, with or without reasonable accommodation, and need an accommodation during any phase of the recruitment/testing/examination process (as detailed in the "Selection Process"), must complete the following Request for Testing Accommodation by Applicants with Disabilities Form: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?BlobID=23215 . This form must be received in the Human Resources Department by the final filing date of the recruitment. Applicants will be contacted to discuss the specifics of the request. SOLANO COUNTY OUR COMMUNITY Solano County is the ideal place to live, learn, work and play... The America's Promise Alliance has named Solano County as one of the 100 Best Communities for Young People for six straight years-the only California community with that distinction. • Live - Solano County as well as cities within the County have ranked in the top 15 hottest markets across the country and within the Bay Area due to prime location and affordability. • Learn - Higher education abounds! Within the County, education choices include: Solano Community College, CSU Maritime Academy, Brandman University, and Touro University. Bordering our County is the renowned University of California Davis. • Work - The blend of agriculture, corporate business and pleasant lifestyle enhance the attraction of Solano County. Blessed with a thriving agricultural economy, the county is also home to biotechnology and other growth industries. • Play - Situated midway between San Francisco and Sacramento-the State capitol, Solano County is home to rolling hillsides, waterfronts and fertile farmland. County residents can enjoy day trips to the San Francisco Bay area, Lake Tahoe region and the Napa and Sonoma Valleys. County Population (2018): 439,793 The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. SOLANO COUNTY IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER Closing Date/Time: Continuous

The Position Bargaining Unit: DSA - Deputy Sheriff's Non-Sworn Rank & File Unit The Contra Costa County Office of the Sheriff is recruiting men and women for a challenging career in the Sheriff's public safety communications center. No prior experience is required. Individuals hired will receive intensive training during the initial 12-month probationary period and are expected to qualify for advancement to the class of Sheriff's Dispatcher II ($6,263 - $7,432) within one year of employment. Sheriff-Dispatcher is a non-sworn, uniformed position. Dispatchers receive a yearly uniform allowance. Individuals assigned to designated positions requiring bilingual ability must pass language proficiency evaluation to qualify for a bilingual differential. Sheriff's Dispatchers are assigned to the dispatch center located in Martinez, California. The facility operates on a 7-day, 24-hour schedule. Sheriff Dispatchers are responsible for receiving incoming emergency and non-emergency police, fire, emergency ambulance service calls; determining response, prioritizing and dispatching units in accordance to established Sheriff policies and procedures; entering and retrieving information from teletype networks and computerized data systems; for radio communication with 15-20 patrol units operating in the field and provide additional dispatch services to fire departments, ambulance units and the County Office of Emergency Services. Weekend, holiday and overtime work is required . All overtime is compensated at 1-1/2 times regular hourly rate Characteristics of the ideal candidate: Ability to act promptly, logically and decisively Be able to communicate clearly Ability to read, comprehend and retain information Maintain a calm and professional demeanor even under stressful situations Ability to adapt to changing situations Ability to multi-task Highly self-motivated Have a high level of integrity Read the complete job description at www.cccounty.us. The eligible list established from this recruitment may remain in effect for six months. TENTATIVE EXAM DATES For applications received between 11/04/2020 - 12/08/2020 Tentative Typing Assessment: 12/23/2020 - 12/24/2020 Tentative Performance Exam: 01/09/2021 - 01/11/2021 Typical Tasks Receives telephone and radio messages Uses computer-aided keyboard and data entry equipment or manually records and relays information (often of an emergency nature) to appropriate unit; such as, patrol cars, other police agencies, ambulances, the County Public Works Department and the Office of Emergency Services Receives, transmits and records teletype and data systems messages Answer questions from the public May be asked to dispatch from a mobile command center Minimum Qualifications License Required: Possession of a valid California Motor Vehicle Operator's License. Out of State valid Motor Vehicle Operator's license will be accepted during the application process. Education: Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate. Typing Proficiency: Ability to accurately type at a speed not less than 40 words per minute. Other Requirements: Must pass a thorough background investigation, medical screening, and psychological evaluation prior to employment. Selection Process Application Filing: All applicants must apply on-line at www.cccounty.us/hr and submit the information as indicated on the job announcement by the final filing date. Typing Assessment: All accepted applicants will be invited to participate in a typing assessment. The assessment will consist of a five minute timed typing test. Candidates must demonstrate the ability to type at least 40 net words per minute. ( Note, a typing certification will NOT be accepted in lieu of the required typing assessment ) ( Qualifying ) CritiCall Performance Examination: Designed to measure an applicant's knowledge, skills, and abilities to complete exercises that replicate some aspect of the job. The examination may be timed and include the following physical examinations: decision making, data entry, call summarization, memory recall, prioritization, map reading, verbal ability, reasoning ability, and perceptual ability. Candidates must receive a score of at least 70, which may be an adjusted score, in order to be ranked on the employment list. ( Weighted 100% ) Test information is available by visiting the vendor's website at: CritiCall and Dispatcher Applicant: F.A.Q The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identify, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

Position Information The Sheriff's Office seeksexperienced, emergencylaw enforcement dispatchers. Come to beautiful Sonoma County and become a Communication Dispatcher II! In addition to starting salary up to $36.98/hour* ($77,181/year), approximately $600/Mo., and opportunities for shift differential pay,this position offers a generous benefits package thatincludes wellness and professional development funds. Candidates with English/Spanish bilingual skills are encouraged to apply! In the Sonoma County Sheriff's Office, Communications Dispatcher II's receive requests for assistance from law enforcement personnel and the public. They dispatch, coordinate, and direct emergency manpower and equipment as needed, and perform relatedfiling and record keeping duties. In our 24/7 environment,Dispatcher's must have the flexibility to work all shifts (day, swing, grave), and overtime is required. This full, working-level positionin theDispatcher job series isfor individuals who have completed a year of law enforcement, emergency dispatch experience with a city, county, state, or federal agency. Possession of a California Commission of Peace Officer Standards and Training (POST) Public Safety Dispatcher's Certificate is highly desired. Working in theSonoma County Sheriff's Office as a Dispatcher Serving the community since 1850, the Sheriff's Office employs over 650 employees to protect and secure the half-million residents within the 1,768 square miles of Sonoma County. Supporting safety and emergency situations is an exciting and challenging opportunity forthe type of person that thrives in a fast paced environment. You can be confident that a career with the Sonoma County Sheriff's Office will be anything but monotonous. Being a Dispatcher can be demanding, but for those who have the fortitude and passion for this work, you will be rewarded with camaraderie, theability to help others during the times when they most need the support,and get to have the satisfying feeling that comes from hearingyour colleaguesconfirm, "We have the suspectin custody." To learn more aboutthis assignment, and how we serve the community, please visit the Sonoma County Sheriff's Office website . Choose Sonoma County Weoffer expansive opportunities for growth and development, theability to be a part of a challenging and rewarding work environment thatprovides continuous training and education, and the satisfaction of knowing that you are working to betterour communities. You can alsolook forward to some excellent benefits*, including: A cash allowance of approximately $600 per month for full-time positions An annual Staff Development/Wellness Benefit allowance up to $850 Bilingual premium payof $1.15 cents per hour in addition to the hourly pay rate for bilingual assignments Differential pay forevening andnight shifts, ranging from 5.0% to 10.0% Onsite workout facilities Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment Significant County paid premium contribution to several health plan options County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits Retirement is fully integrated with Social Security. With the recent pension reform, new employees as defined and eligible will receive a 2.5% at 67 formula, or for those individuals who meet certain criteria, including establishing reciprocity eligibility pursuant to PEPRA, will receive 3% at 60 *Salary is negotiable. Benefits described herein do not represent a contract and may be changed without notice. Additional information can foundin the Sonoma County Law EnforcementAssociation's Memorandum Of Understanding (SCLEA MOU) .Bilingual positions require English and Spanish skills at either the basic (conversational) or fluent (reading, writing, and conversational) level. A bilingual examination will be conducted prior to employment to confirm level of skill. The bilingual premium pay begins upon the assignment of a bilingual caseload. When you join the County of Sonoma, you'll have the freedom to explore the beauty of our county -its picturesque coastline, majestic redwoods, historic towns, fine dining, award winning wineries, and a wide variety of entertainment and cultural activities. Please visit www.sonomacountyconnections.org and www.santarosachamber.com for additional information about the community. The Civil Service title for this position is Communications Dispatcher II. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include graduation from high school or possession of a G.E.D, and one year of dispatch experience in a law enforcement setting comparable to Communications Dispatcher I. Special requirement: Within one year of employment, and as a condition of probation, employees in this classification must obtain a P.O.S.T. Public Safety Dispatcher's Certificate, as awarded by the State of California, Commission on Police Officers Standards and Training (P.O.S.T.). Special skill requirement: This classification requires the ability to type at a corrected speed of 45 words per minute. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Working knowledge of: streets, roads, major buildings, and geography of Sonoma County; functions of the Sheriff'sOffice and other public safety agencies; applicable rules, regulations, and procedures including those of the Federal Communications Commission and their application; communications equipment; data entry techniques and computer operations; techniques for effectively working with members of various ages, ethnicities, and socio-economic groups; standard office practices and procedures, including filing and the operation of standard office equipment. Ability to: accurately dispatch, coordinate and direct public safety equipment and personnel; speak clearly and concisely in English; operate communications equipment; operate a keyboard; react quickly, efficiently and calmly in an emergency situation, and to adopt an effective course of action; handle inquiries from the public in a courteous and effective manner; interpret rules and regulations to others; understand and follow complex written and oral instructions; keep records; and work shift schedule, including nights, weekends, and holidays. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application and should be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting-a-Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. Supplemental Questionnaire Responses Are Required The supplemental questionnaire is a critical component of your employment application. Responses to supplemental questions may be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for thorough assessment of your qualifications. Responses which state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application and Supplemental Questionnaire Appraisal (Weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. BACKGROUND PROCESS Being part of the Sheriff's Office and being expected to keep the public safe requires a thorough background investigation process. This process includes an assessment of prior work history, verifying educational experiences, court reports, public records searches, understanding past patterns relating to drug usage, financial patterns, etc. This entails gathering a significant amount of information from job candidates and speaking to former employers, friends, family members, etc. Polygraphs, drug tests, and medical, and physical examinations are also part of this process. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. This process can take anywhere from 3-5 months. Many factors are taken into consideration and one should not assume a credit issue or prior drug use is automatically disqualifying. Candidates will be given the opportunity to present mitigating information they feel should be considered. You are encouraged to be as responsive as possible while this process is taking place to help expedite the timeline, and we encourage you to stay patient and interested in this great career opportunity while this process is taking place. You may also review the Job Classification Screening Schedule to determine the requirements for this position. Please read the Sheriff's Office Pre-Employment Drug Use Guidelines for further information. HOW TO APPLY Applications are accepted on-line at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people.Please view the County's Equal Employment Opportunity Policy for further information. HR Analyst: CG HR Technician: RR

The Job MULTIPLE VACANCIES - APPLY ASAP! The Sheriff's Department is recruiting for Advanced Communications Dispatchers who dispatch emergency vehicles to incidents involving public safety. Positions are primarily located in Rialto and Victorville. For more detailed information, refer to the Sheriff's Communications Dispatcher II job description. *Salary increases contingent upon assessed values for prior fiscal year. POST Differential pay- Intermediate POST Certificate($1.00/hr) or Advanced POST Certificate($1.50/hr) CONDITIONS OF EMPLOYMENT 1) Promotion: Sheriff's Communications Dispatcher II Trainees are eligible for promotion to Sheriff's Communications Dispatcher II ($48,859 - $67,246 annually) upon meeting the minimum requirements for that class includingsuccessful completion of a 40-hour computer-aided dispatching system training course, a 120-hour P.O.S.T. certified basic complaint/dispatcher course, and Department of Justice certifiedCLETSand DMV courses, and receiving a satisfactory work performance evaluation. Incumbents must promote within eighteen (18) monthsor be terminated. 2) Background: Candidates must not have been convicted of a felony and must successfully pass an extensive background investigation which includes a fingerprint check and polygraph. May also include a psychological evaluation. 3) Shift: Applicants must be available for all shifts; incumbents will be required to work rotating shifts, or be on call for work, on weekends, holidays, and evenings, including mandatory overtime; refusal of assigned shift may result in removal from the list or termination. 4) Availability: This department is a "24/7" operation, and the incumbent can expect to work rotating, night, weekend, day, and graveyard shifts, as well as holidays and weekends. Minimum Requirements Experience: One of the following Option A: Six (6) months full-time experience (within the past year) as a San Bernardino County Sheriff's Communications Dispatcher I who has achieved regular status in that position. Option B: Twelve (12) months of emergency call intake or dispatching experience within the past five (5)years using a computer-aided dispatching system in a communications center with a law enforcement agency. -- AND -- Keyboarding: These positions require typing skills of 35 wpm. Indicate typing speed on the application . Arecent certificate of typing speed may be required at the interview. Desired Qualifications An excellent candidate for this position will have one (1) year of 911/Call Intake experience and one (1)year of experience in dispatching peace officers and other emergency personnel to routine and emergency service calls, while prioritizing calls, monitoring locations and status, and keeping other personnel informed. This person will also have certificates showing successful completion of a 40-hour computer-aided dispatching system training course, a 120-hour P.O.S.T. certified basic complaint/dispatcher course, and Department of Justice certified CLETS and DMV courses. Selection Process Examination : Candidates who meet the minimum qualifications will be invited to participate in theCriti-Callperformance exam. This exam is administered online and consists of an evaluation of the following: Decision Making Keyboarding Data Entry Call Summarization Cross Referencing Memory Recall Map Reading Prioritization Sentence Clarity Reading Comprehension Successful candidates will be placed on the eligible list for six (6)months . Application Procedure : Applications will be accepted continuously. Interested applicants are encouraged to( Resumes will not be accepted in lieu of the application and/or supplemental questionnaire.) To ensure timely andsuccessfulsubmission of your onlineapplication, please allow ample time to complete and submit your application. Applicants will be automaticallylogged-out if they have not submitted the application and all required materials prior to the closing of this recruitment. Once your application has been successfullysubmitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review theGovernmentJobs online application guide , or contact their Toll-FreeApplicant Support line at (855) 524-5627.Please notethat Human Resources is notresponsiblefor any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the selection process will be via email . Applicants are encouraged to check their e-mails frequently to obtain any correspondence associated with this recruitment. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. Please click HERE for important Applicant Information and the County Employment Process . Closing Date/Time:

The Job The Sheriff's Department is recruiting for Recurrent Experienced Communications Dispatchers for shift coverage on an ongoing basis. Sheriff's Communications Dispatchers I dispatch emergency vehicles to incidents involving public safety. Positions are primarily located in Rialto and Hesperia. Note: All recurrent positions are in the Unclassified Service and employees do not gain regular status. For more detailed information, review the Sheriff's Communications Dispatcher I job description. CONDITIONS OF EMPLOYMENT 1) Background: Candidates must not have been convicted of a felony and must successfully pass an extensive background investigation which includes a fingerprint check, polygraph, and psychological evaluation. 2)Shifts: Applicants must be available for all shifts; incumbents will be required to work rotating shifts, weekends , holidays , and evenings, including mandatory overtime; refusal of assigned shift may result in removal from the list or termination. Shift differential is available. 3) Availability: This department is a "24/7" operation, and the incumbent can expect to work rotating, night, weekend, day, and graveyard shifts, as well as holidays and weekends. Minimum Requirements Experience: One of the following: Option A: Six (6) months of call intake (911) experience with a law enforcement agency during the past five (5) years. Option B: Six (6) months of emergency dispatching experience with a fire department or law enforcement agency during the past five (5) years. Option C: The equivalent of twelve (12) months of full-time experience acquired during the past five (5) years as a regular law enforcement officer (as defined in Section 830.1 and 830.2 of the California Penal Code) assigned to Patrol or a similar function performing duties that included data entry or inquiry via computer using a computer-aided dispatching system. --AND-- Certificate: Possession ofa 120-hourCalifornia P.O.S.T. Basic Dispatch Certificate. -- AND -- Keyboarding: These positions require typing skills of 35 wpm. Indicate typing speed on the application. A recent certificate of typing speed may be required at the interview. Desired Qualifications The ideal candidate will be an experienced dispatcher who possesses current or recent dispatch experience with a California P.O.S.T. agency. Selection Process Examination : Applicants who meet the minimum qualifications will be invited to participate in the Criti-CallOnline Performance exam. This examination requires access to a Windows based computer or laptop (no cell phones or tablets), and uninterrupted internet access for at least 2 hours. The Criti-Call Online Performance exam will assess applicants in the following areas: Decision Making Keyboarding Data Entry Call Summarization Cross Referencing Memory Recall Prioritization Sentence Clarity Reading Comprehension Application Procedure : Applications will be accepted continuously and reviewed periodically. Interested applicants are encouraged to apply as soon as possible as this recruitment may close at any time.( Resumes will not be accepted in lieu of the application and/or supplemental questionnaire.) To ensure timely andsuccessfulsubmission of your onlineapplication, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automaticallylogged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfullysubmitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review theGovernmentJobs online application guide , or contact their Toll-FreeApplicant Support line at (855) 524-5627.Please notethat Human Resources is notresponsiblefor any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the selection process will be via email . Applicants are encouraged to check their e-mails frequently to obtain any correspondence associated with this recruitment. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. Please click HERE for important Applicant Information and the County Employment Process . Closing Date/Time: Continuous

Position **Extra Help opportunities are immediately available.** The County of Madera is establishing a list of qualified applicants for this position. Applications will be accepted continuously until otherwise noted and the list will be used to fill current vacancies in this classification. Applications will remain on file for one year from the date the list is established. Under supervision, to receive and transmit radio and telephone communications; to dispatch law enforcement and other public safety personnel; to perform a variety of office assistance work; and to do related work as required. SUPERVISION EXERCISED Exercises no supervision. Examples of Duties Receives emergency calls from the public requesting law enforcement or other emergency services; obtains critical information including names, addresses, telephone numbers, complaints, and location of crimes, accidents, and service requests; determines nature, priority, and location of emergency; alerts and dispatches emergency units as necessary and in accordance with established procedures; uses telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies; receives calls and relays information to other local County departments including Animal Servicesand Roads; receives non-emergency telephone calls; responds to routine requests for information from the public; takes messages for department personnel; maintains contact with all units on assignment; maintains status and location of law enforcement units; provides information and assistance to units at on-scene locations when requested; secures emergency assistance from other agencies and services including ambulances and utilities as requested; performs a variety of specialized record keeping, filing, and indexing work; maintains a variety of logs, files and records pertaining to activities including validation lists, reports, warrants, and restraining orders; enters, updates, and retrieves information from teletype networks including CJIS/NCIC; maintains complex department records and files; maintains and operates record keeping machines specific to the Sheriff's Department; verifies warrant and record data; performs master street address and phone number searches; provides information to other law enforcement agencies including warrant abstracts; maintains tapes on master recording equipment; searches master recordings for needed information; greets and responds to public inquiries at Department counter; operates a variety of modern office and specialized communications equipment including CLETS system, radios, and teletype machines; and may provide training/lead supervision for new hires and other lower level staff. OTHER JOB RELATED DUTIES Performs related duties and responsibilities as assigned. Employment Standards / Minimum Qualifications Knowledge of: Basic principles and procedures of record keeping. Basic principles and practices used in dealing with the public. English usage, spelling, grammar, and punctuation. Skill to: Operate modern office equipment including computer equipment. Learn to operate emergency dispatch and communications equipment including radio, telephone, and teletype equipment. Type and enter data at a speed necessary for successful job performance. Ability to: Learn standard radio broadcasting and dispatch procedures and rules. Learn, interpret, and apply the policies, procedures, laws, codes, and regulations pertaining to assigned programs and functions including penal, vehicle, and law enforcement codes and FCC regulations regarding transmission and reception of public safety radio traffic. Learn the geography of the County including streets, public buildings, landmarks, businesses, medical facilities, and community centers. Learn the operating procedures, policies, and functions of the Madera County Sheriff's Department. Learn the operating characteristics and uses of the California CLETS system. Learn to quickly obtain critical information and prioritize calls. Work well under pressure, exercise good judgment, and make sound decisions in emergency situations. Handle multiple concurrent tasks and manage priorities. Effectively communicate with and elicit information from upset and irate citizens. Interact effectively and sensitively with individuals from diverse backgrounds. Maintain confidentiality of sensitive information. Represent the Department effectively and courteously with the public. Communicate clearly and concisely, both orally and in writing. Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work. Education and Experience: Any combination equivalent to experience and training that would provide the required knowledge, skills, and abilities would be qualifying. A typical way to obtain the knowledge, skills, and abilities would be: Experience: One (1) year of responsible clerical work involving heavy public contact. Law enforcement and radio communications experience is highly desirable. Training: Equivalent to the completion of the twelfth grade. Special Requirements: Essential duties require the following physical skills and work environment: Ability to work in an office environment with the ability to sit, stand, walk, kneel, stoop, twist, and lift 20 lbs.; availability for shift work. Must meet the medical, background, and job related standards as allowed for and established by the State of California and Madera County to ensure the safety of department personnel and the general public. Candidates must successfully pass a basic medical screening, a psychological evaluation and a thorough background investigation, which may include fingerprinting. Application Process The application review process will include screening to ensure applications are complete and meet all minimum qualifications. In addition to the application, the applicant is required to complete the Supplemental Questions to further evaluate their education, training and experience relative to the required knowledge and abilities for the position. Applicants must submit answers that are as complete as possible. Only qualified applicants, who pass the minimum qualifications review, will be invited to the examination process which may be administered either by a written examination, oral interview, or any combination of qualifications appraisal determined by the Department of Human Resources to be appropriate. The Department of Human Resources will make reasonable accommodation in the examination process for disabled applicants. If you have an accommodation request, please indicate such on your application. The examination process will include a written examination (100% weight). Passing score is 70% out of 100% on each assessment section. THE WRITTEN EXAMINATION WILL BE SCHEDULED AS NEEDED DUE TO THIS BEING A CONTINUOUS RECRUITMENT. To move forward in the application process, you must complete an online application through our website https://www.governmentjobs.com/careers/maderacountyca . Resumes may be uploaded but cannot be used in place of a completed application. Those applicants claiming veteran's preference must submit a copy of their DD-214 form along with the application. Candidates who attain ranking on an eligible list and are involuntarily called to active duty may be considered for eligibility reinstatement upon their return. Placement on Eligible List: The Civil Service Commission may limit the number of qualified applicants eligible to participate in the examination process. If two or more candidates have the same total final grade on an examination, they shall be ranked in order of their scores in that portion of the examination which has the greatest weight. In case this fails to break the tie, they shall be ranked in the order of filing applications. Candidates who are successful in all phases of the examination process will be placed on an eligible list, in rank order based on a calculation of their total score from the examination process. Eligible lists resulting from continuous testing shall remain on such lists for one year. The duration of the eligible list is determined by Civil Service Commission Rules. PRE-EMPLOYMENT MEDICAL REQUIREMENTS: As a condition of employment with the County of Madera, a candidate must submit to a Tuberculosis (TB) screening, and related follow up testing as necessary. Designated classifications* are also subject to a medical examination, which includes a review of medical history. TB screenings and medical exams are administered by the Madera County Public Health Department and/or health care professional designated by the County. Designated classifications required to submit to an employment medical examination generally include those that are physical in nature or as may be required by law. If you have any questions about the pre-employment requirements, please contact the Department of Human Resources at (559) 675-7705 or hr@maderacounty.com. ELIGIBILITY FOR EMPLOYMENT: You will be required to submit verification of your identity and citizenship or legal right to work in the United States at the time of and as a condition of an offer of employment. TO APPLY: Website: www.maderacounty.com Department of Human Resources 200 W. 4th Street, 4th Floor, Madera California 93637 Phone: 559.675.7705 TDD Phone: 559.675.8970 24-Hour Job Line: 559.675.7697 EQUAL EMPLOYMENT OPPORTUNITY Madera County does not discriminate on the basis of race, color, religion, sex, gender, gender identity, gender expression, transgender status, national origin, age, disability (physical or mental), medical condition, pregnancy, genetic information, ancestry, marital status, sexual orientation, veteran or military status, political affiliation, or any other basis protected by Federal or State law. Closing Date/Time: Continuous

Description: THE DEPARTMENT: The University Police Department (UPD) is responsible for law enforcement, physical security, and emergency response at Cal Poly Pomona. The department is staffed by trained police officers, professional civilian staff and auxiliary personnel and is operational 24 hours-a-day, year-round. The peace officers of this department have statewide police authority and are vested with the same law enforcement powers and responsibilities as the municipal police or sheriff's departments in any California community. The department serves as "first responder" for a broad range of crisis issues on the campus including medical aid calls, injuries and environmental emergencies. The department is responsible for response to all emergencies, crime reports and investigations on campus (except homicides and missing persons per the Kristin Smart Act). In addition, the department offers a wide range of programs and services designed to enhance the safety and security of the community and support the mission of the university. These responsibilities are carried out through a set of core values that reflect commitment to the highest standards of excellence and incorporate the community-oriented policing philosophy. The University Police Department is part of the Administrative Affairs Division whose mission is to provide quality fiscal, human and facility services in support of the university community through partnerships and innovative solutions. DUTIES AND RESPONSIBILITIES: Dispatcher Lead Duties Training/Policies and Procedures -Oversee and provide day-to-day lead work direction and training to police dispatchers and make immediate decisions when unique or unusual situations are encountered. -Develop and audit procedures and protocols to enhance the operation of the communications unit. -Compile, develop and update operational and training manuals. -Prepare reports on Dispatch Center and related police activities. -Develop and deliver dispatch, staff, and community training programs. -Train staff and new hires. -Provide feedback to the HEE RA manager for performance evaluations and performance improvement plans. Scheduling/Timekeeping Software Subject Matter Expert -Under the direction of the HEERA Manager, -Ensure adequate coverage at all times by assessing needs and setting work schedules, planning and assigning work, monitoring performance and -Utilize department timekeeping software to provide input regarding Dispatch Center scheduling and timekeeping. -Must be proficient on how to use, maintain and troubleshoot software. lncumbent's tasks will include downloading, logging in, understanding concepts and navigating software control panels. -May be required to attend meetings, webinars, conference calls, and trainings related to timekeeping software. Record-Keeping Support -As needed, incumbent may serve as the interim police records specialist and system administrator for the department's records management system. -Utilize dispatch and law enforcement systems and databases (both computerized and manual) to maintain department files and reports; enter, record, research and retrieve information. -Update department warrant and due diligence information and file police reports. Maintain criminal history files and prepare/audit packets for the Detective Bureau. Compile and send reports to appropriate agencies. -Ensure records and files are maintain in accordance with applicable laws and regulations; and provide related clerical and/or administrative support to the department. -Assist department personnel and the public in person, via email and by phone; release requested reports and related information to the public or to outside agencies in accordance with established regulations; provide general information regarding department policies, procedures, and process drug, sex, and arson registrants and restraining orders. Dispatcher Duties Communications -Answer and screen incoming calls to the police department which involves conversing with crime victims, witnesses, and members of the public to elicit and record pertinent information. -Operate police department and other emergency communications equipment to dispatch officers and UPD personnel to calls for service, critical incidents, and emergencies. -Update status information regarding field units and incidents; enter and retrieve data for police reports, activity logs and criminal information; Determine appropriate personnel and resources to dispatch to incidents. -Monitor and operate campus video surveillance, fire, burglary, and intrusion alarm systems. -Coordinate emergency response including performing emergency dispatch duties, dispatching fire, and emergency medical response to include requests to allied agencies and providing pre-arrival patient care instructions as appropriate. -Provide support to all University Police Department functions through day-to-day dispatch functions related to public safety, parking, and emergency response and transportation services. Customer Service -Receive calls obtaining complete, accurate and appropriate information from the calling party -Communicate effectively with callers from a varied and diverse population which may include emotionally upset, abusive, nuisance, hearing impaired (TDD), intoxicated, mentally unstable, suicidal, speech-impaired, children, and the elderly. -Evaluate and properly classifies initial complain/request determining what further action is necessary. -Determine appropriate response/dispatch priority for complaints and requests. -Determine appropriate agency or referral for complaints and requests. -Summarize incidents, descriptions and other information obtained from callers. -Provide support to other units and organizations on campus property to include Parking and Transportation Services, I-Poly, Southern California Edison, Red Cross, Innovation Village, Cal Poly Pomona Foundation and Housing, and Associated Students, Inc. Public Safety Support Body Worn Cameras -Utilize the body worn camera evidence software for collecting and preparing videos for discovery/public records requests and legal cases (via a redaction process) from the police officer body worn cameras for discovery/public records and legal cases. Campus Camera Access Requests -In support of the Chief of Police and Operations Lieutenant, tracks and reviews all requests for on-campus camera footage. Events Support -Participate in campus related events where UPD participation is required during normal working hours, after hours or on weekends. QUALIFICATIONS: -High school diploma or its equivalent -One (1) year of verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years. -Must have successfully completed the Police Officers Standards and Training - (P.O.S.T.) Dispatcher Course. Must successfully pass supplemental P.O.S.T. selection requirements for dispatchers such as background check, physical and psychological examinations, drug testing, and employer related requirements. -Ability to use a phonetic alphabet and speak clearly and concisely. -Ability to follow oral and written instructions, and transfer information accurately. -Ability to handle a wide range of interpersonal interaction effectively. -Ability to learn the use of applicable automated dispatch and law enforcement systems and databases. -Working knowledge of legal codes, requirements, procedures and techniques for receiving complaints and calls for service and for dispatching and communicating with campus officers in the field. -Ability to effectively converse using police radio systems. -Working knowledge of public safety-related agencies and the respective communication protocols -Working knowledge of and ability to use applicable computerized and automated dispatch and law enforcement systems and databases to enter, research and retrieve data as necessary. -Ability to independently respond and act quickly, accurately evaluate information and situations, and make appropriate decisions in routine, non-routine and emergency situations. -Working knowledge of geographical layout and ability to read maps and floor plans to provide directions to officers in the field. -Ability to present and summarize information in a variety of written formats, using clear and concise language. -Ability to establish and maintain effective working relationships, interact with all members of the campus community and general public, and maintain composure in highly stressful situations or when dealing with difficult individuals. -Ability to maintain the confidentiality of sensitive information. -Ability to provide lead work direction and train new staff -Ability to handle multiple priorities and manage multiple situations while under duress -Ability to analyze and address operational and procedural problems and recommend solutions All applicants are required to complete and submit an application. If you pass the initial application review, and possess the most pertinent qualifications, candidates may be required to complete a combination of the following components of the selection process. The Selection Process is as follows: 1) POST Public Safety Dispatcher Selection Test Battery or other assessment of verbal, reasoning, memory, and perceptual abilities 2) Oral Interviews 3) Background Investigation 4) Medical/Drug and Psychological Examinations PREFERRED QUALIFICATIONS: -One-year full-time police dispatch lead or supervisory experience. -Minimum of one-year experience with Law Enforcement Records Management System and thorough knowledge of CLETS police computer system -Thorough knowledge of DOJ statistical reporting procedures and requirements. -Thorough knowledge of police dispatch emergency and non-emergency equipment -Familiarity with alarm systems -Certificate of Completion from P.O.S.T. Communication Training Officer Course -Certificate of completion from P.O.S.T. Records Clerk Course -Certificate of completion from P.O.S.T. Records Supervisor Course -Certificate of completion from P.O.S.T. Public Records Act course BACKGROUND CHECK: A background check must satisfactorily be completed before a candidate can be offered this position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for this position. The background check consists of the following: Employment verification, education verification, reference checks, and checks of the following systems and databases: National Social Security Number/Address Locator, Felony/Misdemeanor, National Criminal Database, Federal Criminal, Department of Motor Vehicles, and National Sex Offender Registry. A Credit Check is required. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER: Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to all state and federal regulations and prohibits discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. ADDITIONAL INFORMATION: Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at: https://www.cpp.edu/campus-safety-plan.shtml CONDITION OF EMPLOYMENT: The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. http://www.calstate.edu/eo/EO-1083.html Closing Date/Time: Open until filled