Sonoma County, CA
Santa Rosa, California, United States
Position Information THIS RECRUITMENT IS PROMOTIONAL ONLY. YOU MUST PRESENTLY BE A FULL- OR PART-TIME REGULAR OR PROBATIONARY COUNTY OF SONOMA, COMMUNITY DEVELOPMENT COMMISSION, SONOMA COUNTY FAIRGROUNDS, OR SONOMA COUNTY WATER AGENCY EMPLOYEE IN ORDER TO APPLY FOR THIS POSITION. The Human Resources Department (HR) has requested department promotional certifications to fill full-time Principal Human Resources Analyst positions in the Recruitment & Classification and Employee and Labor Relations Units . Only qualified permanent and/or probationary HR employees on the eligible list may be eligible for referral to the department for the advertised positions. A Principal Human Resources Analyst supervises and/or leads professional, paraprofessional, and clerical staff in a County of Sonoma Human Resources unit; provides technical guidance to professional staff on the most difficult or controversial projects or issues; conducts or assists staff with complex, high-profile, or politically sensitive work; reviews work of staff for accuracy, consistency, and current best practices; ensures that services and work products delivered by staff meet or exceed customer expectations for quality and timeliness; successfully resolves escalated issues; acts for their assigned Human Resources Manager during periods of absence and as directed; and performs related duties as assigned. Employee and Labor Relations Reporting to the Employee and Labor Relations Manager, the Principal Employee and Labor Relations Analyst supervises a team of Human Resources Analysts and a Human Resources Technician. This position both performs and supports staff with the most complex work involving Employee Relations processes, policies, and programs; and provides oversight during negotiations. Additionally, this position assists with Memorandum of Understanding interpretation; advises departments on grievances and disciplinary matters within the scope of bargaining; meets and confers with business units; represents the County on labor/management committees; and conducts trainings relative to employee relations matters. Recruitment and Classification Reporting to the Recruitment and Classification Manager, a Principal Human Resources Analyst supervises a team of Human Resources Analysts and Human Resources Technicians engaged in recruitment and classification activities. This working supervisor position will focus largely on classification and project work, while also performing some recruitment activities and overseeing the work of assigned staff. This position interprets, applies, and ensures compliance with Civil Service Rules, Memorandums of Understanding, and employment laws; and provides technical guidance and training to staff and County departments on human resources rules, policies, and best practices. The ideal candidates for these positions will possess: Significant Human Resources experience within the scope of their assigned area, and an excellent understanding of current best practices and department objectives Thorough knowledge of County policies, bargaining agreements, rules, and processes Strong critical thinking skills; the ability to analyze and make sound decisions in light of ambiguous factors; good judgment; and a common sense approach An excellent supervision and mentorship skillset, with an aptitude for building and strengthening productive working relationships Effective interpersonal skills and the ability to work collaboratively with executive HR management, departments, employee representatives, boards, and advisory bodies Outstanding customer service skills and a solution-oriented mindset The ability to communicate technical information in a clear and concise manner, both verbally and in writing The capacity to see the bigger picture while maintaining an attention to detail Excellent organizational, prioritization, and time-management skills A sense of humor The Civil Service title for these positions is Supervising Human Resources Analyst. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education: Academic course work which would provide the opportunity to acquire the knowledge and abilities listed. Normally, substantial course work in public administration, political science, business administration, human resources management, economics, marketing, psychology, sociology, and/or other related courses would provide such opportunity. Experience: Training and/or experience that would provide the opportunity to acquire the knowledge and abilities listed. Normally, at least three years of increasingly responsible professional human resources experience, including at least one year at the level of Human Resources Analyst III, would provide such opportunity. License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position. Knowledge, Skills, and Abilities Thorough knowledge of: modern human resources principles and practices; job analysis; test development, including types of exams, validation methods, item writing, structured behavioral interviewing, and test-related issues such as adverse impact; recruiting methods, including sourcing, marketing, and employment branding; principles and practices of classification and compensation; wage and salary administration; Federal and State employment laws, especially those relating to recruitment, examination, classification, and compensation in the public sector; English composition, grammar, usage, and syntax. Considerable knowledge of: public sector human resources management policies and practices; human resources information systems; basic statistics sufficient to analyze examination results. Working knowledge of: principles and practices of supervision and performance management; principles of organization and management applicable to local government; principles and practices of public administration. Ability to: plan, organize, assign, prioritize, delegate, and coordinate the work of self and others; balance competing priorities; establish performance standards and evaluate performance; coach subordinate staff in order to develop their skills and knowledge; work independently; gather, organize, and analyze data, draw conclusions, and make recommendations; understand, interpret, and apply provisions of applicable laws, ordinances, rules, regulations, memoranda of understanding, and operating procedures; prepare a variety of written documents, such as correspondence, policies, and performance evaluations; explain rules, policies, procedures, and technical concepts; communicate information in verbal and written form to a variety of people; establish and maintain working relationships with colleagues, subordinate staff, representatives of other departments and agencies, and members of the public; maintain objectivity and confidentiality; use a personal computer and standard business software applications, including word processing, spreadsheet, and presentation software, e-mail, and Internet search engines; learn and use general and specialized computer applications. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions may be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for thorough assessment of your qualifications. Responses which state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer are contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted on-line at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people. Please view the County's Equal Employment Opportunity Policy for further information. HR Analyst: JL HR Technician: KK IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: MANAGEMENT* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation accrual and sick leave accruals; additional management leave annually; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County paid premium contribution. Cash Allowance : In addition to monthly salary, a cash allowance of approximately $600 per month. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331 .Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900 . *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 6/6/2023 11:59 PM Pacific
Position Information THIS RECRUITMENT IS PROMOTIONAL ONLY. YOU MUST PRESENTLY BE A FULL- OR PART-TIME REGULAR OR PROBATIONARY COUNTY OF SONOMA, COMMUNITY DEVELOPMENT COMMISSION, SONOMA COUNTY FAIRGROUNDS, OR SONOMA COUNTY WATER AGENCY EMPLOYEE IN ORDER TO APPLY FOR THIS POSITION. The Human Resources Department (HR) has requested department promotional certifications to fill full-time Principal Human Resources Analyst positions in the Recruitment & Classification and Employee and Labor Relations Units . Only qualified permanent and/or probationary HR employees on the eligible list may be eligible for referral to the department for the advertised positions. A Principal Human Resources Analyst supervises and/or leads professional, paraprofessional, and clerical staff in a County of Sonoma Human Resources unit; provides technical guidance to professional staff on the most difficult or controversial projects or issues; conducts or assists staff with complex, high-profile, or politically sensitive work; reviews work of staff for accuracy, consistency, and current best practices; ensures that services and work products delivered by staff meet or exceed customer expectations for quality and timeliness; successfully resolves escalated issues; acts for their assigned Human Resources Manager during periods of absence and as directed; and performs related duties as assigned. Employee and Labor Relations Reporting to the Employee and Labor Relations Manager, the Principal Employee and Labor Relations Analyst supervises a team of Human Resources Analysts and a Human Resources Technician. This position both performs and supports staff with the most complex work involving Employee Relations processes, policies, and programs; and provides oversight during negotiations. Additionally, this position assists with Memorandum of Understanding interpretation; advises departments on grievances and disciplinary matters within the scope of bargaining; meets and confers with business units; represents the County on labor/management committees; and conducts trainings relative to employee relations matters. Recruitment and Classification Reporting to the Recruitment and Classification Manager, a Principal Human Resources Analyst supervises a team of Human Resources Analysts and Human Resources Technicians engaged in recruitment and classification activities. This working supervisor position will focus largely on classification and project work, while also performing some recruitment activities and overseeing the work of assigned staff. This position interprets, applies, and ensures compliance with Civil Service Rules, Memorandums of Understanding, and employment laws; and provides technical guidance and training to staff and County departments on human resources rules, policies, and best practices. The ideal candidates for these positions will possess: Significant Human Resources experience within the scope of their assigned area, and an excellent understanding of current best practices and department objectives Thorough knowledge of County policies, bargaining agreements, rules, and processes Strong critical thinking skills; the ability to analyze and make sound decisions in light of ambiguous factors; good judgment; and a common sense approach An excellent supervision and mentorship skillset, with an aptitude for building and strengthening productive working relationships Effective interpersonal skills and the ability to work collaboratively with executive HR management, departments, employee representatives, boards, and advisory bodies Outstanding customer service skills and a solution-oriented mindset The ability to communicate technical information in a clear and concise manner, both verbally and in writing The capacity to see the bigger picture while maintaining an attention to detail Excellent organizational, prioritization, and time-management skills A sense of humor The Civil Service title for these positions is Supervising Human Resources Analyst. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education: Academic course work which would provide the opportunity to acquire the knowledge and abilities listed. Normally, substantial course work in public administration, political science, business administration, human resources management, economics, marketing, psychology, sociology, and/or other related courses would provide such opportunity. Experience: Training and/or experience that would provide the opportunity to acquire the knowledge and abilities listed. Normally, at least three years of increasingly responsible professional human resources experience, including at least one year at the level of Human Resources Analyst III, would provide such opportunity. License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position. Knowledge, Skills, and Abilities Thorough knowledge of: modern human resources principles and practices; job analysis; test development, including types of exams, validation methods, item writing, structured behavioral interviewing, and test-related issues such as adverse impact; recruiting methods, including sourcing, marketing, and employment branding; principles and practices of classification and compensation; wage and salary administration; Federal and State employment laws, especially those relating to recruitment, examination, classification, and compensation in the public sector; English composition, grammar, usage, and syntax. Considerable knowledge of: public sector human resources management policies and practices; human resources information systems; basic statistics sufficient to analyze examination results. Working knowledge of: principles and practices of supervision and performance management; principles of organization and management applicable to local government; principles and practices of public administration. Ability to: plan, organize, assign, prioritize, delegate, and coordinate the work of self and others; balance competing priorities; establish performance standards and evaluate performance; coach subordinate staff in order to develop their skills and knowledge; work independently; gather, organize, and analyze data, draw conclusions, and make recommendations; understand, interpret, and apply provisions of applicable laws, ordinances, rules, regulations, memoranda of understanding, and operating procedures; prepare a variety of written documents, such as correspondence, policies, and performance evaluations; explain rules, policies, procedures, and technical concepts; communicate information in verbal and written form to a variety of people; establish and maintain working relationships with colleagues, subordinate staff, representatives of other departments and agencies, and members of the public; maintain objectivity and confidentiality; use a personal computer and standard business software applications, including word processing, spreadsheet, and presentation software, e-mail, and Internet search engines; learn and use general and specialized computer applications. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions may be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for thorough assessment of your qualifications. Responses which state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer are contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted on-line at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people. Please view the County's Equal Employment Opportunity Policy for further information. HR Analyst: JL HR Technician: KK IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: MANAGEMENT* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation accrual and sick leave accruals; additional management leave annually; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County paid premium contribution. Cash Allowance : In addition to monthly salary, a cash allowance of approximately $600 per month. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331 .Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900 . *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 6/6/2023 11:59 PM Pacific
Sonoma County, CA
Santa Rosa, California, United States
Position Information THIS RECRUITMENT IS PROMOTIONAL ONLY. YOU MUST PRESENTLY BE A FULL- OR PART-TIME REGULAR OR PROBATIONARY COUNTY OF SONOMA, COMMUNITY DEVELOPMENT COMMISSION, SONOMA COUNTY FAIRGROUNDS, OR SONOMA COUNTY WATER AGENCY EMPLOYEE IN ORDER TO APPLY FOR THIS POSITION. The Human Services Department (HSD) has requested a department promotional certification to fill one Fraud Technician Supervisor position. Only qualified permanent and/or probationary HSD employees on the eligible list may be eligible for referral to the department for the advertised positions. The Civil Service title for this position is Eligibility Specialist Supervisor. The Fraud Technician Supervisor in the Specials Investigations Unit (SIU) of HSD is responsible for reviewing staff performance, conducting bi-weekly one on one meetings with up to five Fraud Technicians (SESs), maintaining records and reviewing cases for accuracy, running unit meetings, attending quarterly conferences, and reviewing and interpreting regulations as they apply to SIU. This supervisor position has five Fraud Technician (SES) direct reports and at times help support a staff of up to 10 Fraud Technicians (SESs). The ideal candidate will possess: Knowledge of Medi-Cal, CalFresh, CalWorks, and General Assistance programs A strong understanding of program rules and regulations and a passion for program integrity Proficiency in diffusing difficult interactions, while creating solutions Skill in developing and evaluating staff The ability to shift gears and change priorities in a fast-paced environment Strong coaching, training, and computer skills Experience with the systems utilized in performing eligibility determinations, including CalWIN, MEDS, and CalHEERs The ability to effectively communicate and collaborate with others A commitment to continual quality improvement The ability to work independently as well as lead a team APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include: One year of full time experience performing the duties equivalent to a Senior Eligibility Specialist. OR Two years of full time experience performing duties equivalent to an Eligibility Worker III including experience assessing eligibility for Medi-Cal and/or private health insurance. Experience assessing eligibility for both Medi-Cal and private health insurance is highly desirable. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Thorough knowledge of: principals and techniques of interviewing, recording case work, training, and performance evaluation; laws, rules, and regulations governing eligibility and determination for Medi-Cal, private health insurance, and other public assistance and human service programs and related case administrative techniques; principle sources of information necessary to establish eligibility of applicants or recipients for various public assistance programs including Medi-Cal, private health insurance, and other public assistance and human service programs; techniques for developing effective working relationships with the public, other governmental agencies, and other personnel; research and reporting methods, techniques, and procedures; various methods and techniques to reach mutually agreeable solutions and outcomes; methods and techniques of conducting an investigative interview; principles and practices of effective customer service; the structure and content of the English language including the meaning and spelling of words, rules of composition, punctuation, and grammar, Considerable Knowledge of: theories, principles, and practices of employee supervision; health insurance plans, medical health plan options, and associated terminology; tax regulations, rules, terminology, forms, and household filing status; economic and social problems that call for the use of public assistance programs, available community organizations, and resources; modern equipment and communication tools used for business functions and program, project, and task coordination; computers and software programs (e.g., Microsoft software package) to conduct research, assess information, and/or prepare documentation. Working Knowledge of: principles of employee and organizational development, presentation, and training needs assessment techniques; training program design and materials development and presentation; mediation techniques required to resolve competing or conflicting interests; principles of cultural and human behavior required to deal effectively with clients and staff. Ability to: select and supervise staff; provide training and development opportunities; evaluate performance in an objective and positive manner to ensure work is performed effectively; interpret and communicate applicable rules, regulations, and revisions regarding the eligibility determination and case management process; conduct and control an investigatory interview effectively in a variety of settings; conduct training for a variety of social services programs utilizing clear and concise materials and common terms understandable to the targeted audience; analyze both case and personnel situations; exercise independent judgement and make logical conclusions, appropriate recommendations, and adjustments; identify complex problems requiring referrals to other agency staff; use available sources of information effectively in determining eligibility; serve as a technical resource and liaison to staff, clients, public, and community referral agencies; research, analyze, and evaluate service delivery methods, procedures, and techniques; determine eligibility and grant maintenance for the more difficult and complex cases; explain rules and regulations and health insurance plan options and details utilizing clear and concise materials and terms understandable to the targeted audience; review a variety of tax documents to obtain needed household filing information; explain Advanced Premium Tax Credit implications to clients; detect and evaluate potential fraudulent situations; determine appropriate course of action in emergencies; accurately complete complex mathematical computations; assess and manage difficult and/or hostile persons or situations or call for intervention when appropriate; work in a fast-paced, professional office environment and prioritize a wide range of duties with varying time requirements to ensure timely completion; keep manager informed of progress, problems, work efforts, and results and make effective use of management; speak, read, and write English at a level sufficient to communicate clearly and concisely and explain complex regulations and policies in plain language, both orally and in writing, using appropriate English grammar and syntax with persons from a variety of socio-economic, cultural, and educational backgrounds; establish and maintain effective working relationships with those contacted in the course of business (e.g., staff, the public, and other agencies); effectively use computer systems, applications, and modern business equipment to perform a variety of work tasks. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions may be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: EP HR Tech: EV IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Position Information THIS RECRUITMENT IS PROMOTIONAL ONLY. YOU MUST PRESENTLY BE A FULL- OR PART-TIME REGULAR OR PROBATIONARY COUNTY OF SONOMA, COMMUNITY DEVELOPMENT COMMISSION, SONOMA COUNTY FAIRGROUNDS, OR SONOMA COUNTY WATER AGENCY EMPLOYEE IN ORDER TO APPLY FOR THIS POSITION. The Human Services Department (HSD) has requested a department promotional certification to fill one Fraud Technician Supervisor position. Only qualified permanent and/or probationary HSD employees on the eligible list may be eligible for referral to the department for the advertised positions. The Civil Service title for this position is Eligibility Specialist Supervisor. The Fraud Technician Supervisor in the Specials Investigations Unit (SIU) of HSD is responsible for reviewing staff performance, conducting bi-weekly one on one meetings with up to five Fraud Technicians (SESs), maintaining records and reviewing cases for accuracy, running unit meetings, attending quarterly conferences, and reviewing and interpreting regulations as they apply to SIU. This supervisor position has five Fraud Technician (SES) direct reports and at times help support a staff of up to 10 Fraud Technicians (SESs). The ideal candidate will possess: Knowledge of Medi-Cal, CalFresh, CalWorks, and General Assistance programs A strong understanding of program rules and regulations and a passion for program integrity Proficiency in diffusing difficult interactions, while creating solutions Skill in developing and evaluating staff The ability to shift gears and change priorities in a fast-paced environment Strong coaching, training, and computer skills Experience with the systems utilized in performing eligibility determinations, including CalWIN, MEDS, and CalHEERs The ability to effectively communicate and collaborate with others A commitment to continual quality improvement The ability to work independently as well as lead a team APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include: One year of full time experience performing the duties equivalent to a Senior Eligibility Specialist. OR Two years of full time experience performing duties equivalent to an Eligibility Worker III including experience assessing eligibility for Medi-Cal and/or private health insurance. Experience assessing eligibility for both Medi-Cal and private health insurance is highly desirable. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Thorough knowledge of: principals and techniques of interviewing, recording case work, training, and performance evaluation; laws, rules, and regulations governing eligibility and determination for Medi-Cal, private health insurance, and other public assistance and human service programs and related case administrative techniques; principle sources of information necessary to establish eligibility of applicants or recipients for various public assistance programs including Medi-Cal, private health insurance, and other public assistance and human service programs; techniques for developing effective working relationships with the public, other governmental agencies, and other personnel; research and reporting methods, techniques, and procedures; various methods and techniques to reach mutually agreeable solutions and outcomes; methods and techniques of conducting an investigative interview; principles and practices of effective customer service; the structure and content of the English language including the meaning and spelling of words, rules of composition, punctuation, and grammar, Considerable Knowledge of: theories, principles, and practices of employee supervision; health insurance plans, medical health plan options, and associated terminology; tax regulations, rules, terminology, forms, and household filing status; economic and social problems that call for the use of public assistance programs, available community organizations, and resources; modern equipment and communication tools used for business functions and program, project, and task coordination; computers and software programs (e.g., Microsoft software package) to conduct research, assess information, and/or prepare documentation. Working Knowledge of: principles of employee and organizational development, presentation, and training needs assessment techniques; training program design and materials development and presentation; mediation techniques required to resolve competing or conflicting interests; principles of cultural and human behavior required to deal effectively with clients and staff. Ability to: select and supervise staff; provide training and development opportunities; evaluate performance in an objective and positive manner to ensure work is performed effectively; interpret and communicate applicable rules, regulations, and revisions regarding the eligibility determination and case management process; conduct and control an investigatory interview effectively in a variety of settings; conduct training for a variety of social services programs utilizing clear and concise materials and common terms understandable to the targeted audience; analyze both case and personnel situations; exercise independent judgement and make logical conclusions, appropriate recommendations, and adjustments; identify complex problems requiring referrals to other agency staff; use available sources of information effectively in determining eligibility; serve as a technical resource and liaison to staff, clients, public, and community referral agencies; research, analyze, and evaluate service delivery methods, procedures, and techniques; determine eligibility and grant maintenance for the more difficult and complex cases; explain rules and regulations and health insurance plan options and details utilizing clear and concise materials and terms understandable to the targeted audience; review a variety of tax documents to obtain needed household filing information; explain Advanced Premium Tax Credit implications to clients; detect and evaluate potential fraudulent situations; determine appropriate course of action in emergencies; accurately complete complex mathematical computations; assess and manage difficult and/or hostile persons or situations or call for intervention when appropriate; work in a fast-paced, professional office environment and prioritize a wide range of duties with varying time requirements to ensure timely completion; keep manager informed of progress, problems, work efforts, and results and make effective use of management; speak, read, and write English at a level sufficient to communicate clearly and concisely and explain complex regulations and policies in plain language, both orally and in writing, using appropriate English grammar and syntax with persons from a variety of socio-economic, cultural, and educational backgrounds; establish and maintain effective working relationships with those contacted in the course of business (e.g., staff, the public, and other agencies); effectively use computer systems, applications, and modern business equipment to perform a variety of work tasks. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions may be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: EP HR Tech: EV IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
