Program Analyst | Careers in Government

Full Time

Cover Letter

Patient Services Representative

Sep 2015 - Jan 2024 Centauri Health Solutions

Met with under-insured or uninsured patients to explore & identify all possible eligibility program solutions/options
Obtained and reviewed referrals daily to determine appropriateness for potential interview and eligibility
Interviewed patients; analyzed potential reimbursement and determined eligibility
Introduced services, and set expectations for process and communication to ensure patient understanding
Partnered with patients to ensure patient understanding of the process and assisted with any questions during the application process
Identified additional patient needs and directed them to appropriate agencies for assistance
Maintained data integrity with accurate and concise documentation in systems

Community Organizer

Nov 2012 - Jun 2013 Empowering and Strengthening Ohio's People

Presented weekly educational talks to groups on financial security issues facing senior citizens and devising solutions for seniors to cope with these issues
Recruited senior volunteers to create a citywide network of senior ambassadors charged with identifying and finding solutions to economic security issues such as affordable housing and protection from frauds and scams
Created relationships with program managers of senior citizen facilities to share information regarding legislation and economic issues

Public Affairs Director

Feb 2009 - Jan 2011 Ohio Attorney General's Office

Served as the primary contact person for programs and resources developed for small businesses, senior citizens, veterans & law enforcement groups
Managed a city-wide project with 40 Community Development Corporations and nonprofits that displayed and distributed consumer protection literature
Briefed supervisors and management about ongoing activities regarding local business, law enforcement and civic groups
Partnered with consumer protection agencies such as the Better Business Bureau & Federal Trade Commission to offer consumer protection training
Planned events including an open house where over 90 local elected officials, business and nonprofit leaders met to discuss regional concerns as well as a law enforcement roundtable for 100 Northeast Ohio law enforcement officers which covered safety concerns and budgetary constraints

Public Affairs Director

Jan 2007 - Feb 2009 Ohio Treasurer's Office

Served as the primary contact person for programs and resources developed for small businesses, senior citizens, veterans & law enforcement groups
Managed a city-wide project with 40 Community Development Corporations and nonprofits that displayed and distributed consumer protection literature
Briefed supervisors and management about ongoing activities regarding local business, law enforcement and civic groups
Partnered with consumer protection agencies such as the Better Business Bureau & Federal Trade Commission to offer consumer protection training

Master of Science in Public Service Managment

Sep 2012 - Dec 2015 Depaul University

$50,000

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