Custodian | Careers in Government

Full Time

Cover Letter

Operator

Jun 2021 - Aug 2024 DoorDash

Responsible for identifying, analyzing, and supporting incidents with potential impact on business, brand, or employees.

Deliver outstanding customer service via phone, email, and Slack, ensuring adherence to rigorous safety and security protocols. Handle emergency response activities and uphold site-specific policies with precision.
Swiftly and professionally respond to over 100 incidents, alarms, and notifications via Everbridge in a dynamic, high-volume setting, prioritizing client satisfaction and needs.
Utilize advanced security measures such as badging, access control, video surveillance, and robotic monitoring to safeguard premises, resulting in a 20% reduction in security breaches.
Trained and educated up to 120 Dash Mart Site Leads and Managers on Safety and Security procedures, significantly enhancing incident response efficiency and reducing incident-related downtime by 30%.
Utilize JIRA ticketing platform similar to Zendesk to resolve over 200 Security Technology issues, incidents, and service requests per month, maintaining a 95% resolution rate.
Provide comprehensive mentorship and training to new GOC Operators, resulting in a 40% decrease in onboarding time and ensuring their successful integration into the team.

Lead Operator

Feb 2016 - May 2021 Snap Inc

Responsible for managing and overseeing the daily operation of security personnel, ensuring compliance with company policies and procedures, and maintaining a safe and secure environment for clients and employees.

Orchestrated incident management as the Lead Operator's Incident Manager, directing response efforts for 50+ incidents annually.
Delivered comprehensive security presentations during Snapchat’s New Hire Orientation, reaching 100+ new employees yearly.
Leveraged expertise in computer systems and security equipment, including CCTV monitors like Milestone and Lenel, to ensure the safety of 500+ personnel and assets.
Executed incident response, crisis management, and emergency protocols using communication channels such as Slack, Everbridge, and email, ensuring swift and effective response to 30+ incidents per month.
Monitored OSINT streams for external threats, detecting and escalating potential risks to the Intelligence & Risk Analysis team, preventing 10+ potential disruptions annually.
Managed creation and logging of 200+ employee badges into ISONAS/LenelS2, ensuring efficient access control and personnel identification.
Reported and responded to emergencies, including fire or medical incidents, promptly to the Physical Security team, ensuring 100% compliance with safety protocols.
Demonstrated mature decision-making and utilized intelligence platforms to detect and escalate potential risk events, enhancing operational resilience and mitigating 20+ disruptions annually.
Oversaw 100+ shift briefings, incident management, and training initiatives.

High School Diploma

Sep 2004 - Jun 2008 Carson Senior High

$56,000/Yr