•  Addressing customer inquiries and informational needs while providing positive and courteous service to clients along with internal support to sales personnel via phones and email communication.

•   Serving as a liaison between departments on inquiries, quotes, returns, credits, stock counts, and credit card orders to ensure the most accurate updates to the clients & sales reps.

•  Measuring performance through product costs and creating monthly usage reports to send to clients and sales teams.

•  Go to market (GTM) practices involved to ensure we have competitive advantage against competitors while providing client services.

•  Executed knowledge of Enterprise Resource Learning, to understand sales, operations, manufacturing, and supply chain processes.

•   Extracting Client friendly data through Excel to share with clients what products they order the most and introduce them to a “stock program.”

• Presenting sales representatives with changes in the supply market and creating plans to tackle increases in cost while implementing margin increases on products.

• Managing a fast paced office environment while conducting quantitative analysis on accounts with SAP to measure order profits.

•   Organized personal schedule to incorporate workwiths, 1W1, payroll, team meetings, presentations, and zone safety events.

•   Developed models & reports, presented to 30+ sales reps about safety, sales, and execution prior to major holidays & events to create a

• safe environment while driving sales to compete with other districts.

•  Empowered frontline personnel by providing essential resources to facilitate their professional growth & autonomously manage their sales

  routes which led to higher sales and sales confidence.

•  Executed functions on PowerBI/ Excel to track sales data, UPC data, and service data to ensure the smooth operation of the business.

•  Forecasted & presented next quarter sales to the zone business manager to explain our game plan to beat sales records by increasing our

  presence in various pivotal shopping points.

• Created quantitative analysis reports through Power BI and Frito Lay apps to track product data based on various factors like time, location,

  demographic. Shared the reports with each rep and worked on SMART goals every quarter in our 1W1 meetings.

•  Coached reps on a new ordering system, which uses AI, machine learning to predict the amount of product that should be ordered every

  day, in order to limit expired and unnecessary product on the sales floor and decrease quarterly losses.

•  DOT certified, drove box trucks, delivery step vans to deliver and service customers in store. Covering down routes.

•  Contacted over 100+ Alumni and Cal supporters to pitch why alumni should donate in order to sustain our education and athletic programs

  through fundraising.

•  Fundraised +$1500 to help our Educational Outreach Program (EOP) in a half shift, 2.5 hours.

•  Completed a tier 3 proficiency assessment form, which consists of having completed: 75 hours of calling, 40 leads converted into donors,

  40% credit rate, and fundraising $25,000, within a span of working 9 months.

•   Created an excel sheet to data log and collect all current information from previous alumni that have donated.

•  Provided alumni with current statuses and updates on the university’s future events which helped me build skills in rapport, sales, and

  negotiation.

• ●  Sourced more than 50+ resumes to recruit potential candidates who matched the job qualities that we were seeking.

• ●  Sourced candidates on Indeed and other ATS platforms daily.

• ●  Cold called 75+ people and conducted phone screeners for the job.

• ●  Recruited for multiple job roles and arranged more than 10+ interviews that best suited the hiring department’s schedule.

• ●  Edited job ads on Indeed to increase traction and gain insights into which tactics were most effective for the job description.

• ●  Worked directly with the Recruiting Director, offering assistance with various tasks, including rescheduling interviews, conducting research

  for her projects, and providing feedback as needed.

• ●  Filed paperwork, generated applications and drug passports for candidates, and compiling HR files.

• ●  Maintained communication with all departments such as the safety department, hiring department, and HR to make sure the hiring process

  is up-to-date and organized.

• ●  Examined payment data to resolve payment disputes and forwarded the accurate information to the finance department. Utilized their data

  software and an Excel calculator to compute precise data.

Participated in an intensive year round training program to serve as a vital resource to fellow students and peers.

Helped first generation, low income, and underrepresented college students with peer academic counseling.

Advised resources, programs, and information for students in all majors including but not limited to; business administration, engineering, humanities, sociology, social welfare, and all social sciences.

Participated in weekly meetings, training, and projects to help low income students.

Created monthly newsletters with upcoming EOP events, general information, booking appointments, highlighting campus resources and