Osman Mahmud
IT Support
Tacoma, WA, USA
Aug 30, 2024
Cover Letter
Objective
Goal-driven Information System graduate with experience at Amazon as Project Manager and broad experience in data analysis and marketing roles. Dedicated to bridging the gap between business and technology, utilizing creativity, strategy, and data analytics strengths. Actively seeking full-time roles in data analytics, cyber security, consulting.
Skills
Work Experience
Program Manager
Jun 2022 - Aug 2023
Amazon
- Developed and built monthly reports to raise awareness and provide visibility to CX success metrics, resulting in optimized best practices across teams and increased awareness of project adoption rates.
- Audited CX for interview accommodations, pinpointing messaging gaps. Implemented global SOP for inclusive language and consistent accommodations, enhancing candidate experience.
- Led Above and Beyond Awards Program, formed feedback committee, selected 7 recruiters via surveys to enhance user experience, foster excellence culture.
Education
Bachelor’s degree: Information Systems, Marketing & Professional Sales
Jun 2018 - Jun 2022
University of Washington - Michael G. Foster School of Business
Total Years Experience
2