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  • Bilingual Patron Experience Associate (English/Spanish) - Belmar

    Lakewood, Colorado United States Jefferson County Full Time Jul 02, 2025
    Jefferson County Government Employer:

    Jefferson County

    Do you want to serve your community in a way that's friendly, composed, and professional? At Jeffco, we are looking for customer-focused individuals just like YOU who take pride in their work, have an eye for detail, and believe in a positive attitude. Whether you are coming from a job that doesn't connect with your sense of purpose, or leaving a company with an overwhelming schedule, you can find a better quality of life working with the Jeffco community. We offer exciting benefits such as flex time, generous holiday schedules, and regular business hours so you spend time on what's important to you outside of work., and enjoy all the amenities Jefferson County has to offer! If you are looking for a great opportunity for your career to take off, then this position welcomes you to work for a County that thrives on working collaboratively and overcoming challenges. We are seeking someone who has a strong work-ethic, is a self-starter, loves what they do and is motivated to share their knowledge and experience with those who they work with.

    Job Description

    We are seeking a dynamic, customer-focused Bilingual Patron Experience Associate at the Belmar Library to provide frontline library service to the diverse and growing residents of Jefferson County and beyond. Helping people find the information they need - whether it be what to read next, how to download an e-book or how to find a job - is what we do all day, every day. If you're passionate about providing outstanding customer service, serving your community, and are ready to contribute to the Library's success, then this may be the job for you!

    Bilingual (Spanish/English) positions require a Spanish fluency of advanced or higher.

    Job Posting Closes at 11:59PM on:
    07/14/25
    Division:
    Library Division
    Management Level:
    Individual Contributor
    Scheduled Weekly Hours:
    40
    Benefit Eligibility:
    This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

    Description:

    Hiring Range: $19.65 - $24.57 per hour.
    • CUSTOMER SERVICE: Provides information, referrals and reader’s advisory assistance to patrons in person, by phone, mail and via electronic means. Locates materials using manual and electronic databases in JCPL, other Library systems and/or other sources. Refers patrons to community resources and other appropriate resources for further information as necessary. Advises patrons about on-line searching. Uses high-level customer service skills to determine patron needs. Creates a positive inviting atmosphere for all patrons. Addresses and resolves complaints from patrons or forwards to appropriate staff as necessary. Promotes and presents programs, classes, workshops both in the Library and off site. Advises and instructs Library patrons in using equipment necessary to access Library resources. May present programming training or classes to the public, both on or off site. Provides quality programs presented in their area of specialty, including off-site locations. Conducts Library tours and community outreach.
    • CORE LIBRARY SERVICES: Participates with others in cross-functional teams to accomplish goals and objectives. Under supervision, assists in the development and maintenance of instructional tools, databases and reader’s advisory materials. Routinely provides direct customer service. Assists with evaluating and maintaining the existing collection through recommendations and weeding of materials. Suggests program needs.
    • OPERATIONAL ORGANIZATION: Participates in the responsibility for the general appearance and safety of the division and Library as a whole. Assists with collection development and maintenance. Ensures access to all materials both physical and virtual. May create content for the web or social media. Participates in the design and creation of displays, bulletin boards, signs, posters, informational/directional aids and special exhibits. Keeps current on Library policies and procedures relevant to the location and/or Library as a whole. Monitors adherence to policies and procedures and/or communicates policies to patrons as necessary. Stays current on new trends and technologies. May collect, tabulate, maintain data and prepare standardized reports.
    • OVERSIGHT: May assist in coordinating the work and schedules of ancillary staff and volunteers. May assume responsibility for the operation of the Library in absence of the Public Services Manager and/or Person in Charge. Takes appropriate action for disturbances and other emergencies.
    • Other duties and responsibilities as assigned.


    Required - Fluent reading, speaking, and writing in English and Spanish.

    Preferred - Customer service experience.

    Preferred - Public library experience.

    Education:

    Experience:
    Work Experience: Minimum one year

    Certifications:

    Languages:

    Category:
    Library Services

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

LATEST JOBS

Top Library Jobs: Explore Roles, Skills, and Growth Paths

Top Library Jobs: Explore Roles, Skills, and Growth Paths
 

Introduction

Library jobs offer career opportunities for individuals passionate about information, education, and serving communities. Whether you’re looking for entry-level positions or aspiring to take on leadership roles, the library field provides a dynamic and evolving career path.

Job seekers can find roles matching their skills, qualifications, and career aspirations, from public libraries to specialized institutions. This article explores key aspects of library career paths, necessary qualifications, how to search for current job openings and tips for standing out in the competitive library job market.

 

1. Library Career Paths

Libraries are multifaceted institutions that employ professionals across various roles. Each role is critical in maintaining library operations and serving the public.

Types of Jobs

Some of the most common positions include librarians, assistants, and managers. Librarians are responsible for managing collections, assisting patrons with research, and organizing programs that promote literacy. Library assistants support day-to-day operations, helping with book organization, technology use, and customer service. Library managers oversee the facility, handling budgets, staffing, and program development.

Different Library Types

Opportunities exist across different library types, including public, academic, and special libraries. Public libraries are community hubs offering free access to information and resources. Academic libraries, conversely, cater to students, faculty, and researchers, providing access to specialized databases and scholarly materials. Special libraries, such as law firms or corporations, offer niche services requiring subject-specific expertise.

Employers & Opportunities

Library professionals can work for various employers, including public library systems, universities, and county branches. Other employers might include government organizations, schools, or private institutions. Job opportunities can vary depending on location, budget, and the library’s specific needs.

 

2. Key Skills and Qualifications

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A career in the library field requires a mix of technical and interpersonal skills. Beyond just loving books, library professionals need a diverse set of abilities to succeed.

Customer Service Experience

One of the most critical skills in this field is customer service experience. Libraries serve a wide array of patrons, from children to elderly users, and providing excellent service is a key aspect of the job. Communication skills are also essential, as library workers often guide users through research, help with technology, or assist in finding resources.

Qualifications

Qualifications vary depending on the role. Entry-level positions, such as library assistants, typically require a high school diploma. Librarians, on the other hand, usually need a Master of Library Science (MLS) degree. Many roles also require experience with digital tools, including library databases, e-resources, and cataloging systems.

Additional Skills

In addition to formal qualifications, soft skills like organization, multitasking, and problem-solving are valuable. A strong resume highlighting your technology skills and experience with public engagement will set you apart. Many libraries now emphasize the need for digital literacy as technology continues to play a significant role in library services.

3. Job Search and Current Openings

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Finding the right library job involves knowing where to look and how to navigate the job search process.

Job Listings & Platforms

There are several platforms designed explicitly for library job listings. Websites like the American Library Association (ALA) job board, local government websites, and general job platforms like Indeed or LinkedIn are great places to start. Some library systems post openings directly on their websites, where you can find job openings tailored to specific areas or positions.

Part-Time & Full-Time Roles

Libraries often offer a range of work schedules, from full-time positions to part-time and even volunteer opportunities. Full-time roles, such as librarians or library managers, usually come with benefits like health insurance and paid holidays. Part-time positions, including evening or weekend hours, provide flexibility for those with other commitments.

Hiring Process

The hiring process for library jobs typically involves submitting a resume and cover letter through the employer’s application portal. If selected, candidates are invited for interviews, which may include multiple stages depending on the role. During this process, it’s essential to demonstrate your knowledge of the library system, customer service experience, and technology skills.

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4. Career Development and Advancement

A career in the library field offers numerous growth opportunities, from entry-level positions to leadership roles.

Professional Growth

Career planning is essential for advancing in the library profession. For example, starting as a library assistant can lead to more senior roles like librarian or branch manager. Many libraries encourage ongoing education and career planning, with opportunities for workshops, conferences, and certifications that enhance your skill set.

Leadership Roles

For those interested in leadership, positions such as department heads or library directors offer the chance to shape the direction of library services. These roles require experience and advanced qualifications, such as an MLS or additional certifications in library management.

Continued Learning

Professional development is a key aspect of career growth in libraries. The field is constantly evolving, with new technologies and trends emerging regularly. Staying up-to-date through continued learning—whether through webinars, conferences, or certifications—will help you stay competitive and advance in your career.

 

5. Library Job Boards and Resources

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Finding and applying for library jobs can be streamlined by using specialized resources.

Job Search Tools

Numerous tools help job seekers find library positions. Library job boards, such as those provided by the ALA, allow candidates to filter jobs by location, type, and qualifications. Local government job boards may also list library job openings for county or municipal positions. To ensure accuracy, verify the details of job postings before applying.

Additional Resources

In addition to job boards, various tools assist with resume building and interview preparation. Online platforms like LinkedIn offer tools to polish your resume and connect with professionals in the field. Other resources include career counseling services and resume-building guides tailored to library professionals.

 

6. Standing Out as a Candidate

The library job market can be competitive, but you can stand out and secure your ideal position with the right approach.

Crafting Strong Applications

A well-written cover letter and resume can set you apart from other candidates. Be sure to tailor each application to the specific job and highlight your relevant experience, especially any customer service roles or library work you’ve completed. Highlighting your digital literacy and familiarity with library systems can also give you an edge.

Gaining Experience

One way to gain valuable experience is through internships, volunteer roles, or part-time positions. These opportunities allow you to develop critical skills while building a professional network. Many libraries welcome volunteers, especially for programs like literacy outreach or book sorting, providing hands-on experience in the field.

Job Perks

Many library jobs offer appealing benefits, such as paid holidays, flexible scheduling, and opportunities to work weekends or evenings. These perks can provide work-life balance and make library jobs attractive to many applicants.

 

Conclusion

Library careers offer a diverse and fulfilling path for those passionate about education, information, and community service. Opportunities abound across every library type, whether you’re just starting or advancing. By keeping an eye on each job listing and considering roles that fit your preferred hour and week, you can find the right fit for your career. Use available resources and continue pursuing your career goals in this rewarding field.

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