City of Grand Prairie, TX
Grand Prairie, Texas, United States
Job Summary Join us as a part time IT Systems Support Specialist! T he IT Systems Support Specialist provides computer support to users, installs PC-based applications, loads and tests hardware and software, upgrades computer software and configures workstations. This will also include resolving technology issues for users. If you would like to join our outstanding IT team apply today with The City of Grand Prairie ! *****THIS IS A PART TIME POSITION***** Essential Job Functions Provides advanced network and desktop computer support by installing new or existing applications, loading operating systems, and required applications onto desktop computers for new and current employees, performing upgrades and software patches as necessary, troubleshooting network, desktop computer and system problems and making necessary repairs. Maintains software and hardware by troubleshooting, patching, and reloading software, researching and upgrading software patches, planning projects involved in upgrades and maintenance, repairing and replacing broken or defective mechanical, and electrical hardware such as computers, peripherals and cabling. Provides advanced help with desktop applications by working with customers in troubleshooting situations to help them achieve their goals. Provides customer service by training computer users, instructing users on computer operating system applications, data management, email, graphics, and computer resource management. Provides occasional direction to users and I.T. Technician. Minimum Qualifications Education: Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two-year associate degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school. Appropriate certification may be awarded upon satisfactory completion of advanced study or training. Experience: Over three years up to and including five years. Licenses : Valid Texas Class C Driver’s. Certifications Required: A+, Network +, Server +, Security +, or ITIL certifications preferable. Ability to obtain and maintain CJIS clearance necessary to perform job duties. Closing Date/Time: 6/5/2024 5:00 PM Central
May 16, 2024
Intern
Job Summary Join us as a part time IT Systems Support Specialist! T he IT Systems Support Specialist provides computer support to users, installs PC-based applications, loads and tests hardware and software, upgrades computer software and configures workstations. This will also include resolving technology issues for users. If you would like to join our outstanding IT team apply today with The City of Grand Prairie ! *****THIS IS A PART TIME POSITION***** Essential Job Functions Provides advanced network and desktop computer support by installing new or existing applications, loading operating systems, and required applications onto desktop computers for new and current employees, performing upgrades and software patches as necessary, troubleshooting network, desktop computer and system problems and making necessary repairs. Maintains software and hardware by troubleshooting, patching, and reloading software, researching and upgrading software patches, planning projects involved in upgrades and maintenance, repairing and replacing broken or defective mechanical, and electrical hardware such as computers, peripherals and cabling. Provides advanced help with desktop applications by working with customers in troubleshooting situations to help them achieve their goals. Provides customer service by training computer users, instructing users on computer operating system applications, data management, email, graphics, and computer resource management. Provides occasional direction to users and I.T. Technician. Minimum Qualifications Education: Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two-year associate degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school. Appropriate certification may be awarded upon satisfactory completion of advanced study or training. Experience: Over three years up to and including five years. Licenses : Valid Texas Class C Driver’s. Certifications Required: A+, Network +, Server +, Security +, or ITIL certifications preferable. Ability to obtain and maintain CJIS clearance necessary to perform job duties. Closing Date/Time: 6/5/2024 5:00 PM Central
PLACER COUNTY, CA
Auburn, California, United States
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION The Department of Child Support Services is currently hiring for multiple permanent Child Support Specialist - I positions. This position provides you the opportunity to work for a county that thrives on working collaboratively and overcoming challenges. An ideal candidate will be a team player who wants to make a difference in their community and will embrace the positive culture we foster in this department. If you find satisfaction in accomplishing meaningful tasks, take pride in your work and enjoy continuous professional development you may just be the perfect fit. To learn more about the Child Support Services Department please visit our website - Child Support Services . Depending on area of assignment, telecommute options may be available after completion of the probationary period, subject to approval by the Appointing Authority. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Placer Public Employees Organization (PPEO) benefits . For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION To interview, collect and record a variety of legal and related documents, including financial information from individuals involved in child support cases; to establish support obligation(s) including determining the ability to pay and resolving payment issues; to review cases and payment records for compliance; to prepare and produce court documents specific to child support obligations including payment and medical support; and to initiate remedial steps to assure compliance. DISTINGUISHING CHARACTERISTICS This is the entry level class in the Child Support Specialist series. This class is distinguished from the journey level by the performance of the more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Employees work under immediate supervision while learning job tasks. SUPERVISION RECEIVED AND EXERCISED Receives immediate supervision from the Child Support Supervisor and technical and functional supervision from a Senior Child Support Specialist. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Conduct, respond to, or initiate personal and/or telephone interview with involved parties concerning child support matters; collect, review and verify information shown on application forms; maintain case files; draft letters to individuals and agencies to obtain information; contact persons or agencies for information regarding validity of case data and information pertinent to the whereabouts of parents; explain and initiate support agreements with parents and enforce existing support orders. Apply federal, state and local laws, ordinance, rules and procedures to secure current and delinquent child support payments. Compile background documentation and information; examine financial background and determine ability to pay; attempt to secure stipulated agreements.. Prepare, complete and submit routine legal and related documentation and forms in order to establish and/or enforce court orders, including but not limited to orders of examination, contempt citations, writs of execution, wage assignments, summons, complaints, notice of motions and warrants. Locate parents by checking various sources such as current address, past and present employers, commercially prepared reference materials and services and other governmental agency data. Review cases, payment records and complaints concerning failure to provide child support and initiate remedial enforcement actions to assure compliance with court orders. Provide routine support to attorneys in preparation for court including, but not limited to, preparing guideline calculations, contacting parties in an attempt to reach agreements and ensuring their presence at court; attend court hearings and prepare, review and serve court orders. Utilize a variety of local and state-wide databases to locate parents and research information regarding assets, income, and liabilities. Receive and respond to questions regarding general child support laws, court orders, rules, regulations and policies. May be requested to assist with on-the-job training of newly hired staff regarding routine policies and procedures. Complete necessary financial instructions to initiate support processes; conduct audits to ensure correctness of financial information and payments; receive, research and respond to questions from customers. Follow appropriate procedures to protect the rights and confidentiality of parties. Prepare documentation in establishing paternity. Prepare daily logs and evidence for legal staff; review cases and make recommendations for appropriate legal actions; may testify in court regarding case records. Prepare correspondence and maintain files as necessary. Provide general information to the public; make referrals to appropriate agencies regarding enforcement of criminal and civil procedures, visitation and related domestic problems. Perform related duties as assigned. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Two years of responsible journey level clerical experience that includes substantial public contact involving interviewing customers, obtaining financial and personal history information. Experience preparing legal documents or performing collection duties is desirable. Training: Equivalent to the completion of the twelfth grade. Required License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Modern office procedures, methods and computer equipment. Correct English usage, spelling, grammar and punctuation. Business letter writing. Principles and practices of customer service. Basic mathematical principles. Ability to: Learn proper interviewing techniques and applications. Continuously, review case documents related to child support activities; interview individuals or parties; identify necessary documentation needed per legal requirements; problem solve case status and developments; understand and interpret Department policies and procedures; explain operations to the public. On a continuous basis, sit at desk and/or stand at counter for long periods of time. Intermittently twist and reach office equipment; kneel or twist to retrieve files; write or use keyboard to communicate through written means; lift light weight. Learn to plan and maintain adequate records and procedures. Learn to understand and apply complex laws and regulations affecting child support activities. Compose general correspondence and letters. Learn to work independently in the absence of direct supervision; effectively prioritize work and apply sound time management principles. Learn to analyze, evaluate and process customer information including financial data from an extensive case load while ensuring compliance with time frames and regulatory requirements. Perform mathematical calculations accurately and rapidly. Learn to complete and produce a variety of routine legal documents and forms as they relate to the establishment and enforcement of child support. Learn to analyze situations quickly and objectively and to determine proper course of action. Learn to exercise problem-solving abilities with sound independent judgment. Type at a speed necessary for successful job performance. Operate a variety of office equipment including computer equipment, cameras with ancillary equipment, and other equipment. Maintain a calm and unbiased perspective when interviewing customers. Maintain strict confidentiality. Apply principles of customer service. Communicate clearly and concisely, both orally and in writing. Work with various cultural and ethnic groups in a tactful and effective manner. Establish and maintain effective working relationships with those contacted in the course of work. SELECTION PROCEDURE Written Examination (100%) - Testing Tentatively Scheduled for June 6, 2024 - June 10, 2024 After the posted filing deadline, qualified candidates will receive a notification via email when the examination is available. The online examination may include multiple choice, true/false, fill-in, matching, and/or essay type questions directly related to the required knowledge and abilities for this classification. Note: Candidates will have approximately five (5) calendar days from the date of notification to complete the online examination. Only one attempt will be permitted. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Preciosa Ayala-Burkhardt, Administrative Technician, at payala@placer.ca.gov or (530) 886-4637. Closing Date/Time: 5/20/2024 5:00:00 PM
Apr 20, 2024
Full Time
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION The Department of Child Support Services is currently hiring for multiple permanent Child Support Specialist - I positions. This position provides you the opportunity to work for a county that thrives on working collaboratively and overcoming challenges. An ideal candidate will be a team player who wants to make a difference in their community and will embrace the positive culture we foster in this department. If you find satisfaction in accomplishing meaningful tasks, take pride in your work and enjoy continuous professional development you may just be the perfect fit. To learn more about the Child Support Services Department please visit our website - Child Support Services . Depending on area of assignment, telecommute options may be available after completion of the probationary period, subject to approval by the Appointing Authority. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Placer Public Employees Organization (PPEO) benefits . For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION To interview, collect and record a variety of legal and related documents, including financial information from individuals involved in child support cases; to establish support obligation(s) including determining the ability to pay and resolving payment issues; to review cases and payment records for compliance; to prepare and produce court documents specific to child support obligations including payment and medical support; and to initiate remedial steps to assure compliance. DISTINGUISHING CHARACTERISTICS This is the entry level class in the Child Support Specialist series. This class is distinguished from the journey level by the performance of the more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Employees work under immediate supervision while learning job tasks. SUPERVISION RECEIVED AND EXERCISED Receives immediate supervision from the Child Support Supervisor and technical and functional supervision from a Senior Child Support Specialist. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Conduct, respond to, or initiate personal and/or telephone interview with involved parties concerning child support matters; collect, review and verify information shown on application forms; maintain case files; draft letters to individuals and agencies to obtain information; contact persons or agencies for information regarding validity of case data and information pertinent to the whereabouts of parents; explain and initiate support agreements with parents and enforce existing support orders. Apply federal, state and local laws, ordinance, rules and procedures to secure current and delinquent child support payments. Compile background documentation and information; examine financial background and determine ability to pay; attempt to secure stipulated agreements.. Prepare, complete and submit routine legal and related documentation and forms in order to establish and/or enforce court orders, including but not limited to orders of examination, contempt citations, writs of execution, wage assignments, summons, complaints, notice of motions and warrants. Locate parents by checking various sources such as current address, past and present employers, commercially prepared reference materials and services and other governmental agency data. Review cases, payment records and complaints concerning failure to provide child support and initiate remedial enforcement actions to assure compliance with court orders. Provide routine support to attorneys in preparation for court including, but not limited to, preparing guideline calculations, contacting parties in an attempt to reach agreements and ensuring their presence at court; attend court hearings and prepare, review and serve court orders. Utilize a variety of local and state-wide databases to locate parents and research information regarding assets, income, and liabilities. Receive and respond to questions regarding general child support laws, court orders, rules, regulations and policies. May be requested to assist with on-the-job training of newly hired staff regarding routine policies and procedures. Complete necessary financial instructions to initiate support processes; conduct audits to ensure correctness of financial information and payments; receive, research and respond to questions from customers. Follow appropriate procedures to protect the rights and confidentiality of parties. Prepare documentation in establishing paternity. Prepare daily logs and evidence for legal staff; review cases and make recommendations for appropriate legal actions; may testify in court regarding case records. Prepare correspondence and maintain files as necessary. Provide general information to the public; make referrals to appropriate agencies regarding enforcement of criminal and civil procedures, visitation and related domestic problems. Perform related duties as assigned. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Two years of responsible journey level clerical experience that includes substantial public contact involving interviewing customers, obtaining financial and personal history information. Experience preparing legal documents or performing collection duties is desirable. Training: Equivalent to the completion of the twelfth grade. Required License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Modern office procedures, methods and computer equipment. Correct English usage, spelling, grammar and punctuation. Business letter writing. Principles and practices of customer service. Basic mathematical principles. Ability to: Learn proper interviewing techniques and applications. Continuously, review case documents related to child support activities; interview individuals or parties; identify necessary documentation needed per legal requirements; problem solve case status and developments; understand and interpret Department policies and procedures; explain operations to the public. On a continuous basis, sit at desk and/or stand at counter for long periods of time. Intermittently twist and reach office equipment; kneel or twist to retrieve files; write or use keyboard to communicate through written means; lift light weight. Learn to plan and maintain adequate records and procedures. Learn to understand and apply complex laws and regulations affecting child support activities. Compose general correspondence and letters. Learn to work independently in the absence of direct supervision; effectively prioritize work and apply sound time management principles. Learn to analyze, evaluate and process customer information including financial data from an extensive case load while ensuring compliance with time frames and regulatory requirements. Perform mathematical calculations accurately and rapidly. Learn to complete and produce a variety of routine legal documents and forms as they relate to the establishment and enforcement of child support. Learn to analyze situations quickly and objectively and to determine proper course of action. Learn to exercise problem-solving abilities with sound independent judgment. Type at a speed necessary for successful job performance. Operate a variety of office equipment including computer equipment, cameras with ancillary equipment, and other equipment. Maintain a calm and unbiased perspective when interviewing customers. Maintain strict confidentiality. Apply principles of customer service. Communicate clearly and concisely, both orally and in writing. Work with various cultural and ethnic groups in a tactful and effective manner. Establish and maintain effective working relationships with those contacted in the course of work. SELECTION PROCEDURE Written Examination (100%) - Testing Tentatively Scheduled for June 6, 2024 - June 10, 2024 After the posted filing deadline, qualified candidates will receive a notification via email when the examination is available. The online examination may include multiple choice, true/false, fill-in, matching, and/or essay type questions directly related to the required knowledge and abilities for this classification. Note: Candidates will have approximately five (5) calendar days from the date of notification to complete the online examination. Only one attempt will be permitted. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Preciosa Ayala-Burkhardt, Administrative Technician, at payala@placer.ca.gov or (530) 886-4637. Closing Date/Time: 5/20/2024 5:00:00 PM
Orange County, CA
Orange County, California, United States
CAREER DESCRIPTION PEER SUPPORT SPECIALIST (Mental Health Worker II) In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the needs of the County are met. Applicants are encouraged to apply immediately. The open eligible list established by this recruitment will be used to fill current and future Peer Support Specialist (Mental Health Worker II) positions. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County. THE AGENCY The County of Orange , Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the direction of the Agency Director, a new and dynamic executive team with an organizational structure comprised of five (5) service areas - Strategy and Special Projects, Mental Health and Recovery Services, Correctional Health Services, Medical Health Services and Public Health Services - is committed to meeting the health needs of the diverse Orange County community. THE DEPARTMENT The Behavioral Health Services (BHS) Division consists of the following service areas Adult and Older Adult Behavioral Health, Mental Health Services Act Office, Authority and Quality Improvement Services and Children, Youth & Prevention Services, which provide a culturally competent and client-centered system of behavioral health services for all eligible county residents in need of treatment for alcohol and other drug abuse and mental health care. THE PROGRAMS Adult and Older Adult (AOA) provides outpatient, recovery oriented, behavioral health services which emphasize individual needs, strengths, choices, and involvement in service planning and implementation. Adults and Older Adults who have a serious and persistent mental disorder and may have a co-occurring substance use disorder and impairment in their ability to function in the community or who have a history of recurring substantial functional impairment, hospitalization or symptoms can access services. Children and Youth Services (CYS) provides outpatient behavioral health services to Medi-Cal eligible or uninsured children and youth who need medically necessary treatment to ameliorate their mental and behavioral health conditions. CYS provides case management, assessment, individual, group and family therapy, psychological testing, psychiatric evaluation and medication support, and therapeutic behavioral services to children and youth in Orange County. Outpatient Mental Health Clinic services include assessment, evaluation, individual and group therapy, substance use disorder treatment, medication support, peer support, rehabilitation, linkage and consultation, placement, plan development, crisis intervention and specialized residential services. THE OPPORTUNITY The immediate vacancies are within the AOA and CYS program. The Peer Support Specialist (Mental Health Worker II) assigned to the AOA program will serve as a Consumer or Family Peer Support Specialist and will be responsible for outreach, education, case management, skills building workshops, clubhouse activities, referral and linkage to resources, transportation support, and other related duties. The Peer Support Specialist assigned to the CYS program will serve as a Parent Partner or Youth Partner. This position will work with children, youth and their families providing peer support services which may include individual and group skill building, referral and linkage to resources, transportation support, and other related duties. They will also work with other disciplines such as Psychiatrists, Clinical Psychologists and Behavioral Health Clinicians and as an adjunct to treatment to assist children and youth to reach their treatment goals and objectives. DESIRABLE QUALIFICATIONS & CORE COMPETENCIES The ideal candidate will have at least one (1) year of experience providing peer support services in a behavioral health setting and/or have completed peer support training. Additionally, the ideal candidate must have lived experience with a mental health condition by at least one of the following options below and be willing to self-identify and share their experiences to assist consumers and their family members with their recovery journey. A past or current consumer of mental health services Providing support to an adult family member in mental health recovery As a parent/caregiver advocating on behalf of child/youth who is receiving or has received mental health services Mental health recovery refers to recovery from conditions such as major depression, bipolar disorder, schizophrenia, Serious Emotional Disturbance (for youth) and other such conditions. It does not include developmental disorders such as autism or cognitive disorders such as dementia or Alzheimer's Disease. For some Parent/Youth Partner positions, lived experience with the Juvenile Justice or Child Welfare System, either directly or as a parent/caregiver is highly desirable. Experience working with the target population (children/youth and their parents/caregivers, adults or older adults) is highly desirable. Bilingual skills in the following languages are also highly desirable : Spanish, Vietnamese, Korean, Arabic, and Farsi. The candidates selected for these positions must also possess a valid California driver’s license as they will need to drive to various sites in the community to provide services and attend appointments with clients. In addition, the ideal candidate will possess extensive knowledge and/or experience in the following competencies: Professional and Technical Expertise | Using Technology Understanding of recovery and resilience and peer support practices within the behavioral health context Providing client/family and parent/caregiver (Children & Youth) services in the field/community Providing consistent and reinforcing support, guidance and concrete assistance to parent/caregiver (Children & Youth) Working with clients and parents/caregivers (Children & Youth) on life skills (e.g., coping skills, self-care, budgeting, nutrition, hygiene, managing stress, socialization, accessing and sustaining housing, obtaining transportation assistance) Coordinating services with various community resources, including assisting with paperwork needed to access resources Promoting knowledge of personal recovery and resilience when appropriate, to help educate clients, family members, parents/caregivers and team members in recovery principles, modeling and providing consultations Planning and facilitating meaningful social and recreational activities and projects involving clients and parents/caregivers (Children & Youth), maximizing their skills, talents, engagement, and leadership Collecting data on intervention activities, client demographics, and outcome measures. Meeting with clients, family members and parents/caregivers (Children & Youth) to assess needs, address barriers to accessing services, and assist in the development and implementation of individualized care plans Facilitating and co-facilitating wellness and recovery skills groups to target population Attending trainings to increase knowledge and staff capacity about resources, services and how to engage the target population Using a computer to complete program forms, prepare reports, log data, and track referrals and linkages Building and Maintaining Relationships | Professional Impact Establishing meaningful relationships with clients, family members and parents/caregivers, creating a safe and welcoming space Maintaining frequent contact with clients to develop trust with the target population Acting as a role model for clients, family members and parents/caregivers, and recognize the value of every individual's recovery experience Providing assistance and guidance to clients, family members and parents/caregivers and help develop and assess vocational, educational, and other personal goals; help remove barriers to access Attending collaborative meetings with other service providers, team members, and other peer support specialists to share information, discuss best practices, and case conference Written and Oral Communication | Presentation Communicating issues effectively while building relationships with participants, referral sources, and treatment team members Presenting information clearly and concisely in person and/or in writing Delivering the right amount of information in the time given and varies style and tone to fit the purpose and audience Maintaining confidentiality of clients, records, and information MINIMUM QUALIFICATIONS Click here to learn more about that minimum qualifications for Mental Health Worker II. Physical Characteristics Possess vision sufficient to read standard text and a computer monitor; speak and hear well enough to communicate clearly and understandably in person to individuals and groups and over the telephone; possess body mobility to stand, sit, walk, stoop and bend routinely to perform daily tasks and to access a standard office environment; possess manual dexterity sufficient to use hands, arms and shoulders repetitively to operate a keyboard, utilize office equipment and to write. Ability to operate a motor vehicle. Mental Requirements Possess the ability to independently reason logically to analyze data, reach conclusions and make recommendations; possess the ability to remain calm and appropriately focused in rapidly changing and difficult situations involving conflict, complex issues, controversy and diverse stakeholder groups and interests; possess the ability to deal calmly and effectively with emotional interactions. Environmental Conditions Will be required to interact with clients/patients in emotional and occasionally hostile situations; work in an office environment and/or a secure facility; drive to community sites and to meetings; occasionally work evenings/weekends to attend meetings/special events. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step in the recruitment process. All applicants will be notified via e-mail of their status in the process. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Application Appraisal I Application Rating (Weighted 100%) An Application Appraisal Panel (AAP) of job knowledge experts will thoroughly screen and evaluate all application materials for job knowledge, competencies, and related experience described above. The most qualified applicants will be placed on an eligible list. (The information you provide on your application/supplemental questions will be used as a scoring device, so please be descriptive in your response. "See Resume" is not a qualifying response and will not be scored.) Based on the County's needs, the selection procedures above may be modified. Candidates will be notified of any changes in the selection procedures. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. The COVID-19 pandemic continues to evolve, and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with all applicable State or County Public Health Orders, some of which require vaccination and boosting as follows: Workers, who provide services in certain Health Care Facilities or in a correctional facility or detention center where health care is provided, will be required to provide proof that they are fully vaccinated and boosted in accordance with applicable state orders . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason) In addition, depending on assignment and COVID-19 Community Level, workers in certain high-risk settings may be required to wear masks regardless of vaccination status. The position for which you are applying may be required to adhere to any applicable State or County Public Health Orders. You will receive notification of any requirement as it applies to a position. EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS Click here for additional Frequently Asked Questions. For additional questions regarding this recruitment, please contact the recruiter, Laura Katsis at (714) 834-6724 or lkatsis@ochca.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
Apr 24, 2024
Full Time
CAREER DESCRIPTION PEER SUPPORT SPECIALIST (Mental Health Worker II) In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the needs of the County are met. Applicants are encouraged to apply immediately. The open eligible list established by this recruitment will be used to fill current and future Peer Support Specialist (Mental Health Worker II) positions. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County. THE AGENCY The County of Orange , Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the direction of the Agency Director, a new and dynamic executive team with an organizational structure comprised of five (5) service areas - Strategy and Special Projects, Mental Health and Recovery Services, Correctional Health Services, Medical Health Services and Public Health Services - is committed to meeting the health needs of the diverse Orange County community. THE DEPARTMENT The Behavioral Health Services (BHS) Division consists of the following service areas Adult and Older Adult Behavioral Health, Mental Health Services Act Office, Authority and Quality Improvement Services and Children, Youth & Prevention Services, which provide a culturally competent and client-centered system of behavioral health services for all eligible county residents in need of treatment for alcohol and other drug abuse and mental health care. THE PROGRAMS Adult and Older Adult (AOA) provides outpatient, recovery oriented, behavioral health services which emphasize individual needs, strengths, choices, and involvement in service planning and implementation. Adults and Older Adults who have a serious and persistent mental disorder and may have a co-occurring substance use disorder and impairment in their ability to function in the community or who have a history of recurring substantial functional impairment, hospitalization or symptoms can access services. Children and Youth Services (CYS) provides outpatient behavioral health services to Medi-Cal eligible or uninsured children and youth who need medically necessary treatment to ameliorate their mental and behavioral health conditions. CYS provides case management, assessment, individual, group and family therapy, psychological testing, psychiatric evaluation and medication support, and therapeutic behavioral services to children and youth in Orange County. Outpatient Mental Health Clinic services include assessment, evaluation, individual and group therapy, substance use disorder treatment, medication support, peer support, rehabilitation, linkage and consultation, placement, plan development, crisis intervention and specialized residential services. THE OPPORTUNITY The immediate vacancies are within the AOA and CYS program. The Peer Support Specialist (Mental Health Worker II) assigned to the AOA program will serve as a Consumer or Family Peer Support Specialist and will be responsible for outreach, education, case management, skills building workshops, clubhouse activities, referral and linkage to resources, transportation support, and other related duties. The Peer Support Specialist assigned to the CYS program will serve as a Parent Partner or Youth Partner. This position will work with children, youth and their families providing peer support services which may include individual and group skill building, referral and linkage to resources, transportation support, and other related duties. They will also work with other disciplines such as Psychiatrists, Clinical Psychologists and Behavioral Health Clinicians and as an adjunct to treatment to assist children and youth to reach their treatment goals and objectives. DESIRABLE QUALIFICATIONS & CORE COMPETENCIES The ideal candidate will have at least one (1) year of experience providing peer support services in a behavioral health setting and/or have completed peer support training. Additionally, the ideal candidate must have lived experience with a mental health condition by at least one of the following options below and be willing to self-identify and share their experiences to assist consumers and their family members with their recovery journey. A past or current consumer of mental health services Providing support to an adult family member in mental health recovery As a parent/caregiver advocating on behalf of child/youth who is receiving or has received mental health services Mental health recovery refers to recovery from conditions such as major depression, bipolar disorder, schizophrenia, Serious Emotional Disturbance (for youth) and other such conditions. It does not include developmental disorders such as autism or cognitive disorders such as dementia or Alzheimer's Disease. For some Parent/Youth Partner positions, lived experience with the Juvenile Justice or Child Welfare System, either directly or as a parent/caregiver is highly desirable. Experience working with the target population (children/youth and their parents/caregivers, adults or older adults) is highly desirable. Bilingual skills in the following languages are also highly desirable : Spanish, Vietnamese, Korean, Arabic, and Farsi. The candidates selected for these positions must also possess a valid California driver’s license as they will need to drive to various sites in the community to provide services and attend appointments with clients. In addition, the ideal candidate will possess extensive knowledge and/or experience in the following competencies: Professional and Technical Expertise | Using Technology Understanding of recovery and resilience and peer support practices within the behavioral health context Providing client/family and parent/caregiver (Children & Youth) services in the field/community Providing consistent and reinforcing support, guidance and concrete assistance to parent/caregiver (Children & Youth) Working with clients and parents/caregivers (Children & Youth) on life skills (e.g., coping skills, self-care, budgeting, nutrition, hygiene, managing stress, socialization, accessing and sustaining housing, obtaining transportation assistance) Coordinating services with various community resources, including assisting with paperwork needed to access resources Promoting knowledge of personal recovery and resilience when appropriate, to help educate clients, family members, parents/caregivers and team members in recovery principles, modeling and providing consultations Planning and facilitating meaningful social and recreational activities and projects involving clients and parents/caregivers (Children & Youth), maximizing their skills, talents, engagement, and leadership Collecting data on intervention activities, client demographics, and outcome measures. Meeting with clients, family members and parents/caregivers (Children & Youth) to assess needs, address barriers to accessing services, and assist in the development and implementation of individualized care plans Facilitating and co-facilitating wellness and recovery skills groups to target population Attending trainings to increase knowledge and staff capacity about resources, services and how to engage the target population Using a computer to complete program forms, prepare reports, log data, and track referrals and linkages Building and Maintaining Relationships | Professional Impact Establishing meaningful relationships with clients, family members and parents/caregivers, creating a safe and welcoming space Maintaining frequent contact with clients to develop trust with the target population Acting as a role model for clients, family members and parents/caregivers, and recognize the value of every individual's recovery experience Providing assistance and guidance to clients, family members and parents/caregivers and help develop and assess vocational, educational, and other personal goals; help remove barriers to access Attending collaborative meetings with other service providers, team members, and other peer support specialists to share information, discuss best practices, and case conference Written and Oral Communication | Presentation Communicating issues effectively while building relationships with participants, referral sources, and treatment team members Presenting information clearly and concisely in person and/or in writing Delivering the right amount of information in the time given and varies style and tone to fit the purpose and audience Maintaining confidentiality of clients, records, and information MINIMUM QUALIFICATIONS Click here to learn more about that minimum qualifications for Mental Health Worker II. Physical Characteristics Possess vision sufficient to read standard text and a computer monitor; speak and hear well enough to communicate clearly and understandably in person to individuals and groups and over the telephone; possess body mobility to stand, sit, walk, stoop and bend routinely to perform daily tasks and to access a standard office environment; possess manual dexterity sufficient to use hands, arms and shoulders repetitively to operate a keyboard, utilize office equipment and to write. Ability to operate a motor vehicle. Mental Requirements Possess the ability to independently reason logically to analyze data, reach conclusions and make recommendations; possess the ability to remain calm and appropriately focused in rapidly changing and difficult situations involving conflict, complex issues, controversy and diverse stakeholder groups and interests; possess the ability to deal calmly and effectively with emotional interactions. Environmental Conditions Will be required to interact with clients/patients in emotional and occasionally hostile situations; work in an office environment and/or a secure facility; drive to community sites and to meetings; occasionally work evenings/weekends to attend meetings/special events. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step in the recruitment process. All applicants will be notified via e-mail of their status in the process. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Application Appraisal I Application Rating (Weighted 100%) An Application Appraisal Panel (AAP) of job knowledge experts will thoroughly screen and evaluate all application materials for job knowledge, competencies, and related experience described above. The most qualified applicants will be placed on an eligible list. (The information you provide on your application/supplemental questions will be used as a scoring device, so please be descriptive in your response. "See Resume" is not a qualifying response and will not be scored.) Based on the County's needs, the selection procedures above may be modified. Candidates will be notified of any changes in the selection procedures. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. The COVID-19 pandemic continues to evolve, and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with all applicable State or County Public Health Orders, some of which require vaccination and boosting as follows: Workers, who provide services in certain Health Care Facilities or in a correctional facility or detention center where health care is provided, will be required to provide proof that they are fully vaccinated and boosted in accordance with applicable state orders . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason) In addition, depending on assignment and COVID-19 Community Level, workers in certain high-risk settings may be required to wear masks regardless of vaccination status. The position for which you are applying may be required to adhere to any applicable State or County Public Health Orders. You will receive notification of any requirement as it applies to a position. EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS Click here for additional Frequently Asked Questions. For additional questions regarding this recruitment, please contact the recruiter, Laura Katsis at (714) 834-6724 or lkatsis@ochca.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job MAKING A POSITIVE DIFFERENCE IN THE LIVES OF CHILDREN! Are you looking for a rewarding career that gives back to the community? The Department of Child Support Services (DCSS) is recruiting for Supervising Child Support Specialists* . Each year our Child Support Professionals work with thousands of parents in San Bernardino County to help the children in our community receive the monetary support needed to thrive and prosper. Our mission is to partner with parents and the community in delivering reliable child support services, and each day presents a unique opportunity to make a positive difference in the lives of children. In our organization, we have a strong commitment to excellence and value integrity, innovation, transparency, and an environment of trust and respect. The leadership is committed to a strengths-based approach to employee development by focusing on leveraging natural talents and abilities. Child Support Professionals are positioned for success and have promotional opportunities available within the Child Support career path. Supervising Child Support Specialists* supervise Child Support Specialists, Child Support Assistants, and support staff in locating parents, conducting interviews, and applying holistic case management principles in looking at all aspects of a child support case to ensure we are meeting the needs of the family when establishing and enforcing child support payments. Supervising Child Support Specialists* also coordinate, review, and evaluate the work of staff, and handle the most complex child support cases. *Official Job Title: Supervising Child Support Officer For more detailed information, refer to the Supervising Child Support Officer job description. To view the Child Support Services Department website click here or visit www.sbchildsupport.com. CONDITIONS OF EMPLOYMENT Travel: Travel throughout the County and State may be required. At the time of hire, a valid California Class C driver license and proof of liability insurance must be produced and maintained throughout employment. Background: Applicants must pass a background investigation, including DOJ/FBI clearance, credit check, physical examination and drug test, prior to appointment. Work Assignment: Applicants must be willing to accept assignment, as needed , to any of the DCSS offices, which are located in Loma Linda, Victorville, Ontario, and Child Support Court in San Bernardino. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements Applicants must meet one of the following qualifying options: EDUCATION EXPERIENCE OPTION 1: Thirty (30) semester (45 quarter) units of completed college coursework from an accredited college or university in Public/Business Administration, Administration of Justice, Behavioral/Social Science, English, Math, Humanities or closely related field. Transcripts must be submitted with the application if the candidate does not possess an Associate's degree or higher in one of the qualifying fields of study mentioned above. Three (3) years of Child Support Specialist experience in a county agency overseen by a State Department of Child Support Services. NOTE: Child Support Specialist Trainee experience is not considered qualifying. Option 1 - Experience Substitution: A bachelor's degree from an accredited college or university in Public/Business Administration, Administration of Justice, Behavioral/Social Science, English, Math, Humanities or closely related field may substitute for one (1) year of the required experience. If utilizing substitution, the bachelor's degree, including the field of study, must be indicated in the education section of the application. OPTION 2: No Education Four (4) years of Child Support Specialist II (lead Child Support position)experience in a county agency overseen by a State Department of Child Support Services. IMPORTANT NOTE: Qualifying degrees or coursework must be completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied with an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Desired Qualifications The ideal candidate is a person who fosters teamwork; has excellent organizational and time management skills; utilizes critical thinking and problem solving; finds innovative ways to achieve the department's goals; is able to effectively plan, prioritize, execute work, and has excellent communication skills. Leadership skills are highly desirable. Selection Process Examination Procedure : There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire; therefore it is to your advantage to provide as much relevant and detailed work experience as possible, as resumes will not be reviewed in lieu of the application materials. Application Procedure : Please complete and submit the online employment application and supplemental questionnaire by 5:00 pm, Friday, May 24th, 2024. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Supervisory Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change. Closing Date/Time: 5/24/2024 5:00 PM Pacific
May 12, 2024
Full Time
The Job MAKING A POSITIVE DIFFERENCE IN THE LIVES OF CHILDREN! Are you looking for a rewarding career that gives back to the community? The Department of Child Support Services (DCSS) is recruiting for Supervising Child Support Specialists* . Each year our Child Support Professionals work with thousands of parents in San Bernardino County to help the children in our community receive the monetary support needed to thrive and prosper. Our mission is to partner with parents and the community in delivering reliable child support services, and each day presents a unique opportunity to make a positive difference in the lives of children. In our organization, we have a strong commitment to excellence and value integrity, innovation, transparency, and an environment of trust and respect. The leadership is committed to a strengths-based approach to employee development by focusing on leveraging natural talents and abilities. Child Support Professionals are positioned for success and have promotional opportunities available within the Child Support career path. Supervising Child Support Specialists* supervise Child Support Specialists, Child Support Assistants, and support staff in locating parents, conducting interviews, and applying holistic case management principles in looking at all aspects of a child support case to ensure we are meeting the needs of the family when establishing and enforcing child support payments. Supervising Child Support Specialists* also coordinate, review, and evaluate the work of staff, and handle the most complex child support cases. *Official Job Title: Supervising Child Support Officer For more detailed information, refer to the Supervising Child Support Officer job description. To view the Child Support Services Department website click here or visit www.sbchildsupport.com. CONDITIONS OF EMPLOYMENT Travel: Travel throughout the County and State may be required. At the time of hire, a valid California Class C driver license and proof of liability insurance must be produced and maintained throughout employment. Background: Applicants must pass a background investigation, including DOJ/FBI clearance, credit check, physical examination and drug test, prior to appointment. Work Assignment: Applicants must be willing to accept assignment, as needed , to any of the DCSS offices, which are located in Loma Linda, Victorville, Ontario, and Child Support Court in San Bernardino. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements Applicants must meet one of the following qualifying options: EDUCATION EXPERIENCE OPTION 1: Thirty (30) semester (45 quarter) units of completed college coursework from an accredited college or university in Public/Business Administration, Administration of Justice, Behavioral/Social Science, English, Math, Humanities or closely related field. Transcripts must be submitted with the application if the candidate does not possess an Associate's degree or higher in one of the qualifying fields of study mentioned above. Three (3) years of Child Support Specialist experience in a county agency overseen by a State Department of Child Support Services. NOTE: Child Support Specialist Trainee experience is not considered qualifying. Option 1 - Experience Substitution: A bachelor's degree from an accredited college or university in Public/Business Administration, Administration of Justice, Behavioral/Social Science, English, Math, Humanities or closely related field may substitute for one (1) year of the required experience. If utilizing substitution, the bachelor's degree, including the field of study, must be indicated in the education section of the application. OPTION 2: No Education Four (4) years of Child Support Specialist II (lead Child Support position)experience in a county agency overseen by a State Department of Child Support Services. IMPORTANT NOTE: Qualifying degrees or coursework must be completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied with an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Desired Qualifications The ideal candidate is a person who fosters teamwork; has excellent organizational and time management skills; utilizes critical thinking and problem solving; finds innovative ways to achieve the department's goals; is able to effectively plan, prioritize, execute work, and has excellent communication skills. Leadership skills are highly desirable. Selection Process Examination Procedure : There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire; therefore it is to your advantage to provide as much relevant and detailed work experience as possible, as resumes will not be reviewed in lieu of the application materials. Application Procedure : Please complete and submit the online employment application and supplemental questionnaire by 5:00 pm, Friday, May 24th, 2024. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Supervisory Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change. Closing Date/Time: 5/24/2024 5:00 PM Pacific
Technical Support Specialist Sr. (1st Shift Operation & Support) CalOptima Health is seeking a highly motivated an experienced Technical Support Specialist Sr. (1st Shift Operation & Support) to join our team. The Technical Support Specialist Sr will support the user community by maintaining accurate Information Systems. The incumbent will support the user community with resolving service desk support calls, providing desk side support and supporting complex enterprise support tools, and computing systems. Additional responsibilities include assisting the System Engineers and System Administrators with testing, monitoring and implementation of new technology, processes, and updates. This level assists with more complex projects and focused assignments. Position Information: Department: ITS - Infrastructure Salary Grade: I - $61,000 - $99,110/year Work Arrangement: Full Office Duties & Responsibilities: 50% - Program Support Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Provides general Service Desk phone support and Tier 1-2 desk side support for the organization, including troubleshooting and repairing computer hardware and software, Citrix, and application support. Provides support for Azure, Office 365, and various cloud services. Provides support for telco systems, such as Avaya IP Office Manager and RightFax Supports Intune Mobile Device Management (MDM) and iPhone deployment/support. Identifies, investigates, and resolves production problems involving application systems, storage allocation, device assignments. Monitors system alerts and contacts vendor for service as needed. Participates in complex project work requiring advance planning of system resources and effective communication across diverse teams. 45% - Administrative Support Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Performs basic network/system administration, security management and user account management in Active Directory (AD), Microsoft Exchange, Multi-factor authentication (MFA), Pulse Secure, CrowdStrike and Rivest Shamir Adleman (RSA). Performs Active Directory administration: disable/unlock accounts, reset passwords, and New Technology File System (NTFS) folder permissions. 5% - Other Completes other projects and duties as assigned. Minimum Qualifications High School diploma or equivalent required. 3 years of experience providing Information Technology (IT) support in an enterprise computing environment required. 3 years of progressive experience in Microsoft Office 365, Windows PC systems, Dell personal computers (PC) and Active Directory required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Preferred Qualifications: Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field. 3 years of experience in supporting executives. Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health:CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options:At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options.For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is March 27, 2024 at9:00 PM (PST).Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application.Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. To apply, visit: https://jobs.caloptima.org/jobs/technical-support-specialist-sr-1st-shift-operation-support-505-city-parkway-california-united-states CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-482f97a3ecf91f4c8e1a41789a021bd6
Mar 22, 2024
Technical Support Specialist Sr. (1st Shift Operation & Support) CalOptima Health is seeking a highly motivated an experienced Technical Support Specialist Sr. (1st Shift Operation & Support) to join our team. The Technical Support Specialist Sr will support the user community by maintaining accurate Information Systems. The incumbent will support the user community with resolving service desk support calls, providing desk side support and supporting complex enterprise support tools, and computing systems. Additional responsibilities include assisting the System Engineers and System Administrators with testing, monitoring and implementation of new technology, processes, and updates. This level assists with more complex projects and focused assignments. Position Information: Department: ITS - Infrastructure Salary Grade: I - $61,000 - $99,110/year Work Arrangement: Full Office Duties & Responsibilities: 50% - Program Support Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Provides general Service Desk phone support and Tier 1-2 desk side support for the organization, including troubleshooting and repairing computer hardware and software, Citrix, and application support. Provides support for Azure, Office 365, and various cloud services. Provides support for telco systems, such as Avaya IP Office Manager and RightFax Supports Intune Mobile Device Management (MDM) and iPhone deployment/support. Identifies, investigates, and resolves production problems involving application systems, storage allocation, device assignments. Monitors system alerts and contacts vendor for service as needed. Participates in complex project work requiring advance planning of system resources and effective communication across diverse teams. 45% - Administrative Support Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Performs basic network/system administration, security management and user account management in Active Directory (AD), Microsoft Exchange, Multi-factor authentication (MFA), Pulse Secure, CrowdStrike and Rivest Shamir Adleman (RSA). Performs Active Directory administration: disable/unlock accounts, reset passwords, and New Technology File System (NTFS) folder permissions. 5% - Other Completes other projects and duties as assigned. Minimum Qualifications High School diploma or equivalent required. 3 years of experience providing Information Technology (IT) support in an enterprise computing environment required. 3 years of progressive experience in Microsoft Office 365, Windows PC systems, Dell personal computers (PC) and Active Directory required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Preferred Qualifications: Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field. 3 years of experience in supporting executives. Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health:CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options:At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options.For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is March 27, 2024 at9:00 PM (PST).Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application.Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. To apply, visit: https://jobs.caloptima.org/jobs/technical-support-specialist-sr-1st-shift-operation-support-505-city-parkway-california-united-states CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-482f97a3ecf91f4c8e1a41789a021bd6
Orange County, CA
Orange County, California, United States
CAREER DESCRIPTION CERTIFIED PEER SUPPORT SPECIALIST (Mental Health Worker III) In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the needs of the County are met. Applicants are encouraged to apply immediately. The first round of consideration is Wednesday, June 5, 2024 The open eligible list established by this recruitment will be used to fill current and future Certified Peer Support Specialist (Mental Health Worker III) positions. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County. THE AGENCY The County of Orange , Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the direction of the Agency Director, a new and dynamic executive team with an organizational structure comprised of five (5) service areas - Administrative Services, Behavioral Health Services, Correctional Health Services, Specialized Medical Services and Public Health Services - is committed to meeting the health needs of the diverse Orange County community. THE DEPARTMENT The Behavioral Health Services (BHS) Division consists of the following service areas Adult and Older Adult Behavioral Health, Children and Youth Services, Quality Management Services, Mental Health Services Act Office, Data Analytics and Evaluation, Crisis and Acute Care Services, Substance Use Services, and Forensics and Justice Involved. These Service areas provide a culturally competent and client-centered system of behavioral health services for all eligible county residents in need of treatment for alcohol and other drug abuse and mental health care. THE PROGRAMS Crisis and Acute Care Services provides responsive services to adults and youth in a behavioral health crisis. Services include mobile mental health-Crisis Assessment Team (CAT), Psychiatric Emergency Response Team (PERT), OC Links (24/7 Resources line), Crisis Stabilization Units (CSU), Crisis Residential Programs and In-home Crisis Stabilization services, as well as inpatient psychiatric hospital services and the coordination of 9-8-8. THE OPPORTUNITIES The immediate vacancies are within the Crisis Assessment Team (CAT) program. The Certified Peer Support Specialist (Mental Health Worker III) assigned to CAT will serve as a Client or Family Peer Support Specialist and will be responsible for providing peer support, crisis intervention and assistance to individuals experiencing a behavioral health crisis. The Certified Peer Support Specialist will respond to all populations to include Children & Youth, and Adults & Older Adults. When responding to Children and Youth crisis calls the Certified Peer Support Specialist will serve as a Parent or Youth Partner. As a Parent Partner, they will work with youth and their families providing peer support services which may include helping the parent or guardian understand and navigate the crisis such as accessing mental health services and community resources. Referrals and linkages to resources, transportation support, and other related duties will also be provided during the crisis. The Certified Peer Support Specialist collaborates with other providers of the mobile crisis response teams, including mental health specialists and behavioral health clinicians. They will play a critical role in supporting individuals experiencing behavioral health crisis by offering peer support, sharing lived experience and assisting in de-escalating crisis situations. DESIRABLE QUALIFICATIONS & CORE COMPETENCIES The ideal candidate must be a Certified Medi-Cal Peer Support Specialist by California Mental Health Services Authority. Additionally, the ideal candidate must have lived experience with a mental health condition by at least one of the following options below and be willing to self-identify and share their experiences to assist clients and their family members with their recovery journey. A past or current client of mental health services As a parent/caregiver advocating on behalf of child/youth who is receiving or has received mental health services Providing support to an adult family member in mental health recovery Mental health recovery refers to recovery from conditions such as major depression, bipolar disorder, schizophrenia, Serious Emotional Disturbance (for youth) and other such conditions. It does not include developmental disorders such as cognitive disorders such as dementia or Alzheimer's Disease. For some Parent/Youth Partner positions, lived experience with the Juvenile Justice or Child Welfare System, either directly or as a parent/caregiver is highly desirable. Experience working with the target population (children/youth and their parents/caregivers, adults or older adults) is highly desirable. Bilingual skills in the following languages are also highly desirable : Spanish, Vietnamese, Korean, Arabic, and Farsi. The candidates selected for these positions must also possess a valid California driver’s license as they will need to drive to various sites in the community to provide services and attend appointments with clients. In addition, the ideal candidate will possess extensive knowledge and/or experience in the following competencies: Professional and Technical Expertise Understanding of recovery and resilience and peer support practices within the behavioral health context Providing client services in the field/community Providing consistent and reinforcing support, guidance and concrete assistance to clients Understanding and utilizing crisis protocols to help client manage acute episodes of behavioral, emotional, and psychological distress Managing crises by de-escalating the crisis, conducting non-clinical assessment services and interventions, and providing advocacy and support Assisting clients in developing and activating self-management plans, psychiatric advance directives, relapse prevention strategies, and crisis prevention strategies Promoting knowledge of personal recovery and resilience when appropriate, to help educate clients, family members, parents/caregivers (Children & Youth) and team members in recovery principles, modeling and providing consultations Meeting with clients, family members and parents/caregivers (Children & Youth) to assess needs and assist in the development and implementation of crisis safety plans. Using a computer to complete program forms, prepare reports, log data, and track referrals and linkages Building and Maintaining Relationships Establishing meaningful relationships with clients, family members and parents/caregivers, creating a safe and welcoming space Maintaining frequent contact with clients to develop trust with the target population Acting as a role model for clients, family members and parents/caregivers, and recognize the value of every individual's recovery experience Providing assistance and guidance to clients, family members and parents/caregivers and help Oral Communication | Listening Communicating issues effectively while building relationships with participants, referral sources, and treatment team members Using respectful, person-centered, recovery-oriented language in written and verbal interactions with clients, their family members, community members, and others Presenting information clearly and concisely in person and/or in writing Delivering the right amount of information in the time given and varying style and tone to fit the purpose and audience Picking up on nuances in tone and meaning and attentive to non-verbal cues and body language Maintaining confidentiality of clients, records, and information Customer Focus | Teamwork Providing personalized peer support Attending collaborative meetings with other service providers, team members, and other peer support specialists to share information, discuss best practices, and case conference Collaborating and coordinating with other providers, community organizations, family members and other natural supports to achieve shared goals Developing and assessing recovery goals; help remove barriers to access Providing reassurance to clients in distress or crises MINIMUM QUALIFICATIONS Click here to learn more about minimum qualifications for Mental Health Worker III. NOTE: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.). Physical Characteristics Possess vision sufficient to read standard text and a computer monitor; speak and hear well enough to communicate clearly and understandably in person to individuals and groups and over the telephone; possess body mobility to stand, sit, walk, stoop and bend routinely to perform daily tasks and to access a standard office environment; possess manual dexterity sufficient to use hands, arms and shoulders repetitively to operate a keyboard, utilize office equipment and to write. Ability to operate a motor vehicle. Mental Requirements Possess the ability to independently reason logically to analyze data, reach conclusions and make recommendations; possess the ability to remain calm and appropriately focused in rapidly changing and difficult situations involving conflict, complex issues, controversy and diverse stakeholder groups and interests; possess the ability to deal calmly and effectively with emotional interactions. Environmental Conditions Will be required to interact with clients and their family members in the field experiencing elevated emotional states and experiencing behavioral health crisis. The position is primarily field based, responding to behavioral health crisis in various settings such as home, schools and the community. The position involves shift work, which could include weekends and evenings to ensure round the clock support for individuals in crisis. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step in the recruitment process. All applicants will be notified via e-mail of their status in the process. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Structured Oral Interview | SOI (Weighted 100%) Applicants will be interviewed and rated by a panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. The competencies being assessed are as follows: Professional & Technical Expertise (17.71%) Building & Maintaining Relationships (17.71%) Oral Communication (17.71%) Listening (17.25%) Customer Focus (15.20%) Teamwork (14.43%) Based on the County's needs, the selection procedures above may be modified. Candidates will be notified of any changes in the selection procedures. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Veterans Employment Preference Policy (VEPP) The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. ADDITIONAL INFORMATION EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, please contact Rasika Wijayaweera at (714) 834-7877 or rwijayaweera@ochca.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
May 16, 2024
Full Time
CAREER DESCRIPTION CERTIFIED PEER SUPPORT SPECIALIST (Mental Health Worker III) In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the needs of the County are met. Applicants are encouraged to apply immediately. The first round of consideration is Wednesday, June 5, 2024 The open eligible list established by this recruitment will be used to fill current and future Certified Peer Support Specialist (Mental Health Worker III) positions. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County. THE AGENCY The County of Orange , Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the direction of the Agency Director, a new and dynamic executive team with an organizational structure comprised of five (5) service areas - Administrative Services, Behavioral Health Services, Correctional Health Services, Specialized Medical Services and Public Health Services - is committed to meeting the health needs of the diverse Orange County community. THE DEPARTMENT The Behavioral Health Services (BHS) Division consists of the following service areas Adult and Older Adult Behavioral Health, Children and Youth Services, Quality Management Services, Mental Health Services Act Office, Data Analytics and Evaluation, Crisis and Acute Care Services, Substance Use Services, and Forensics and Justice Involved. These Service areas provide a culturally competent and client-centered system of behavioral health services for all eligible county residents in need of treatment for alcohol and other drug abuse and mental health care. THE PROGRAMS Crisis and Acute Care Services provides responsive services to adults and youth in a behavioral health crisis. Services include mobile mental health-Crisis Assessment Team (CAT), Psychiatric Emergency Response Team (PERT), OC Links (24/7 Resources line), Crisis Stabilization Units (CSU), Crisis Residential Programs and In-home Crisis Stabilization services, as well as inpatient psychiatric hospital services and the coordination of 9-8-8. THE OPPORTUNITIES The immediate vacancies are within the Crisis Assessment Team (CAT) program. The Certified Peer Support Specialist (Mental Health Worker III) assigned to CAT will serve as a Client or Family Peer Support Specialist and will be responsible for providing peer support, crisis intervention and assistance to individuals experiencing a behavioral health crisis. The Certified Peer Support Specialist will respond to all populations to include Children & Youth, and Adults & Older Adults. When responding to Children and Youth crisis calls the Certified Peer Support Specialist will serve as a Parent or Youth Partner. As a Parent Partner, they will work with youth and their families providing peer support services which may include helping the parent or guardian understand and navigate the crisis such as accessing mental health services and community resources. Referrals and linkages to resources, transportation support, and other related duties will also be provided during the crisis. The Certified Peer Support Specialist collaborates with other providers of the mobile crisis response teams, including mental health specialists and behavioral health clinicians. They will play a critical role in supporting individuals experiencing behavioral health crisis by offering peer support, sharing lived experience and assisting in de-escalating crisis situations. DESIRABLE QUALIFICATIONS & CORE COMPETENCIES The ideal candidate must be a Certified Medi-Cal Peer Support Specialist by California Mental Health Services Authority. Additionally, the ideal candidate must have lived experience with a mental health condition by at least one of the following options below and be willing to self-identify and share their experiences to assist clients and their family members with their recovery journey. A past or current client of mental health services As a parent/caregiver advocating on behalf of child/youth who is receiving or has received mental health services Providing support to an adult family member in mental health recovery Mental health recovery refers to recovery from conditions such as major depression, bipolar disorder, schizophrenia, Serious Emotional Disturbance (for youth) and other such conditions. It does not include developmental disorders such as cognitive disorders such as dementia or Alzheimer's Disease. For some Parent/Youth Partner positions, lived experience with the Juvenile Justice or Child Welfare System, either directly or as a parent/caregiver is highly desirable. Experience working with the target population (children/youth and their parents/caregivers, adults or older adults) is highly desirable. Bilingual skills in the following languages are also highly desirable : Spanish, Vietnamese, Korean, Arabic, and Farsi. The candidates selected for these positions must also possess a valid California driver’s license as they will need to drive to various sites in the community to provide services and attend appointments with clients. In addition, the ideal candidate will possess extensive knowledge and/or experience in the following competencies: Professional and Technical Expertise Understanding of recovery and resilience and peer support practices within the behavioral health context Providing client services in the field/community Providing consistent and reinforcing support, guidance and concrete assistance to clients Understanding and utilizing crisis protocols to help client manage acute episodes of behavioral, emotional, and psychological distress Managing crises by de-escalating the crisis, conducting non-clinical assessment services and interventions, and providing advocacy and support Assisting clients in developing and activating self-management plans, psychiatric advance directives, relapse prevention strategies, and crisis prevention strategies Promoting knowledge of personal recovery and resilience when appropriate, to help educate clients, family members, parents/caregivers (Children & Youth) and team members in recovery principles, modeling and providing consultations Meeting with clients, family members and parents/caregivers (Children & Youth) to assess needs and assist in the development and implementation of crisis safety plans. Using a computer to complete program forms, prepare reports, log data, and track referrals and linkages Building and Maintaining Relationships Establishing meaningful relationships with clients, family members and parents/caregivers, creating a safe and welcoming space Maintaining frequent contact with clients to develop trust with the target population Acting as a role model for clients, family members and parents/caregivers, and recognize the value of every individual's recovery experience Providing assistance and guidance to clients, family members and parents/caregivers and help Oral Communication | Listening Communicating issues effectively while building relationships with participants, referral sources, and treatment team members Using respectful, person-centered, recovery-oriented language in written and verbal interactions with clients, their family members, community members, and others Presenting information clearly and concisely in person and/or in writing Delivering the right amount of information in the time given and varying style and tone to fit the purpose and audience Picking up on nuances in tone and meaning and attentive to non-verbal cues and body language Maintaining confidentiality of clients, records, and information Customer Focus | Teamwork Providing personalized peer support Attending collaborative meetings with other service providers, team members, and other peer support specialists to share information, discuss best practices, and case conference Collaborating and coordinating with other providers, community organizations, family members and other natural supports to achieve shared goals Developing and assessing recovery goals; help remove barriers to access Providing reassurance to clients in distress or crises MINIMUM QUALIFICATIONS Click here to learn more about minimum qualifications for Mental Health Worker III. NOTE: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.). Physical Characteristics Possess vision sufficient to read standard text and a computer monitor; speak and hear well enough to communicate clearly and understandably in person to individuals and groups and over the telephone; possess body mobility to stand, sit, walk, stoop and bend routinely to perform daily tasks and to access a standard office environment; possess manual dexterity sufficient to use hands, arms and shoulders repetitively to operate a keyboard, utilize office equipment and to write. Ability to operate a motor vehicle. Mental Requirements Possess the ability to independently reason logically to analyze data, reach conclusions and make recommendations; possess the ability to remain calm and appropriately focused in rapidly changing and difficult situations involving conflict, complex issues, controversy and diverse stakeholder groups and interests; possess the ability to deal calmly and effectively with emotional interactions. Environmental Conditions Will be required to interact with clients and their family members in the field experiencing elevated emotional states and experiencing behavioral health crisis. The position is primarily field based, responding to behavioral health crisis in various settings such as home, schools and the community. The position involves shift work, which could include weekends and evenings to ensure round the clock support for individuals in crisis. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step in the recruitment process. All applicants will be notified via e-mail of their status in the process. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Structured Oral Interview | SOI (Weighted 100%) Applicants will be interviewed and rated by a panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. The competencies being assessed are as follows: Professional & Technical Expertise (17.71%) Building & Maintaining Relationships (17.71%) Oral Communication (17.71%) Listening (17.25%) Customer Focus (15.20%) Teamwork (14.43%) Based on the County's needs, the selection procedures above may be modified. Candidates will be notified of any changes in the selection procedures. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Veterans Employment Preference Policy (VEPP) The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. ADDITIONAL INFORMATION EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, please contact Rasika Wijayaweera at (714) 834-7877 or rwijayaweera@ochca.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
City of Kennewick, WA
Kennewick, WA, United States
Description This position will be posted until filled. CORE VALUE STATEMENT The City of Kennewick will provide excellent public service and ensure the safety and wellbeing of our community and one another through the empowerment of each employee. We value integrity, inclusiveness, stewardship and communication. We are accountable to our community for innovative and collaborative efforts that anticipate needs, leverage resources, and deliver solutions. SAFETY STATEMENT We expect our employees to ensure compliance with all applicable safety practices and policies, including those established by OSHA/DOSH regulations and by the City’s Accident Prevention Plan. This includes but is not limited to actively identifying and correcting potential hazards that may affect employee and public safety, including those identified by co-workers; leading by example to promote a positive culture of workplace safety through everyday action; and emphasizing safe completion of work throughout all aspects of developing and carrying out work plans. CLASSIFICATION SUMMARY Positions in this classification provide timely, reliable, and accurate information in response to non-emergency inquiries from the public, researching crime and suspect information for officers in the field, and clerical processing of reports, records, logs, court documents, and other paperwork of the Police Department. Examples of Work Performed (Illustrative Only) ESSENTIAL DUTIES Provides excellent internal and external customer service by developing a positive customer experience through professional and courteous behavior and creative problem resolution; greets visitors at the public service window. Provides information in response to inquiries by the public, both over the telephone and at the counter, or directs requestors to appropriate staff, including law enforcement personnel. Provides public assistance in completing applications, forms, documents, and other related material required by the department; conducts document review for completeness and compliance with applicable rules and regulations and informs customers of any discrepancies or further action required. Logs, codes, data entry, files, and processes all Police Department records and reports according to the established system. Gathers and enters statistical data and other information into various criminal justice databases; compiles data for various comprehensive reports and other documents according to established procedures. Receives and processes requests from City staff and outside agencies for services and relays information and recommendations according to established procedures. Takes and processes fingerprints for applications and requirements according to established procedures. Performs general clerical duties as needed. Performs other duties of a similar nature or level as assigned. Employment Standards MINIMUM QUALIFICATIONS Must possess a high school diploma or equivalent (G.E.D.); Must have two (2) years of office/clerical experience including considerable public contact both in-person and by telephone or an equivalent combination of education and experience to provide sufficient evidence of the successful performance of the essential elements of the job such as those listed above; and Must pass a comprehensive background check and polygraph examination. Required Knowledge, Skills, and Abilities: Knowledge of: The department's mission and procedures in general and specific procedures, including the deadlines applicable to a wide variety of paperwork handled in the Records Unit. The role and responsibilities of police officers. Ability to: Set priorities on high volumes of work, perform numerous task assignments simultaneously, coordinate with others to meet strict deadlines; ability to cope with numerous interruptions. Work both independently and cooperatively with others. Communicate clearly, orally and in writing, in a courteous, diplomatic fashion to exchange information; ability to listen and to elicit complete information from others quickly. Present a positive image of the City's services even when citizens are angry, upset, or abusive. Remain calm in frustrating or upsetting circumstances. Adhere to strict confidentiality requirements. Work in a neat and orderly fashion; ability to remember and connect important details. Proficient skill in keyboarding and data entry. Supplemental Requirements PHYSICAL REQUIREMENTS Police Support Specialists must meet the following requirements, although reasonable accommodations may be available to enable individuals with disabilities to successfully perform the essential functions of this classification. Work involves walking, talking, hearing, using hands to handle, feel, or operate objects, tools, or controls, and reaching with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus. The employee may be required to push, pull, lift, and/or carry up to 20 pounds. The noise level in the work environment is usually moderately quiet. WORK SCHEDULE Police Support Specialists work shift work; the unit is operational 24 hours per day, including weekends and holidays, and incumbents re-bid on day shift, swing shift, or graveyard shift assignments each year based on seniority. This classification is non-exempt under the FLSA. The benefits listed below are those currently enjoyed by the full-time Police Support Specialist City of Kennewick employees. It is important to remember that over the course of time these benefits may change - they are not permanent. Benefits may change through City Council or administrative action, union contracts or changes mandated by state and federal law. Paid Holidays 12 per year (10 scheduled; 2 “floating”) New Year's Day, Martin Luther King Jr. Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Veteran’s Day, Thanksgiving Day and the day after Thanksgiving, Christmas Day, and two floating holidays selected by the employee. ( Employees shall not receive any time off for the holidays listed above. Rather, employees will receive eight (8) accrued into their floating holiday bank, for each of the ten (10) defined holidays for a total of eighty (80) hours, regardless of whether they actually work on the holidays. Employees can use accrued hours or they will be paid out in a separate check that will be provided to them on the first pay period in December of each year of the contract.) Paid Time Off (PTO) The purpose of PTO is to compensate employees for absences due to injury, illness, vacation and personal business. In addition, the program is designed to provide employees with personal flexibility regarding the use of leave hours. PTO hours accrue based upon the actual number of regular hours worked. Accrual of leave is up to a maximum of 600 hours. Accrual per Month: 0-5yrs 6-9yrs 10-14yrs 15-19yrs 20-24yrs 25-29yrs 30+yrs 12 hours 15 hours 17 hours 19 hours 21 hours 23 hours 25 hours Retirement Plan All City employees are members of the Public Employees Retirement System (PERS). The City and the employee both contribute toward the plan. PERS provides regular retirement and disability retirement benefits. City employees also participate in the Social Security Program. Rates effective as of 09/01/2023. ( www.drs.wa.gov ) PERS Employee Contribution Rate Employer Contribution Rate Plan II 6.36% 9.53% Plan III Employee Choice (see booklet) 9.53% Deferred Comp The City contributes an equivalent of 5% of your regular monthly salary to Mission Square Retirement (previously ICMA) deferred compensation program. No employee match required, but employees may contribute towards plan if desired. ( www.icmarc.org ) Medical, Dental& Vision Insurance The City currently pays the entire dental and vision insurance premiums for the employee and dependents.Employee current premium share of 10% per month (depending on number of family members covered) for medical insurance. Life Insurance The City currently pays the entire premium for group term life insurance coverage ($50,000) for employees. Employees may purchase Voluntary Term Life Insurance for employee, spouse and/or dependents through Cigna Life Insurance. Long Term Disability The City pays the entire long-term disability premium for employees through New York Life (previously Cigna). Wellness Program The Wellness Program has been established to encourage employee health and fitness, both at work and at home. A City Wellness Committee promotes and provides opportunities for healthy lifestyles. Employee Assistance An Employee Assistance Plan (EAP) is provided by the City to assist you and family members, providing counseling and treatment in such areas as stress, drug and alcohol abuse and family counseling. Other Benefits Offered Flexible Spending Plan (Pre-Tax Deduction for Medical/Dental and Day Care) Aflac Supplemental Insurance Bereavement Leave Overtime Direct Deposit (paydays are 5th and 20th of the month) Formore detailedinformation on benefits for a specific Collective Bargaining Group, all Agreements can be found at the following link: https://www.go2kennewick.com/305/Current-Labor-Contracts
Mar 08, 2024
Full Time
Description This position will be posted until filled. CORE VALUE STATEMENT The City of Kennewick will provide excellent public service and ensure the safety and wellbeing of our community and one another through the empowerment of each employee. We value integrity, inclusiveness, stewardship and communication. We are accountable to our community for innovative and collaborative efforts that anticipate needs, leverage resources, and deliver solutions. SAFETY STATEMENT We expect our employees to ensure compliance with all applicable safety practices and policies, including those established by OSHA/DOSH regulations and by the City’s Accident Prevention Plan. This includes but is not limited to actively identifying and correcting potential hazards that may affect employee and public safety, including those identified by co-workers; leading by example to promote a positive culture of workplace safety through everyday action; and emphasizing safe completion of work throughout all aspects of developing and carrying out work plans. CLASSIFICATION SUMMARY Positions in this classification provide timely, reliable, and accurate information in response to non-emergency inquiries from the public, researching crime and suspect information for officers in the field, and clerical processing of reports, records, logs, court documents, and other paperwork of the Police Department. Examples of Work Performed (Illustrative Only) ESSENTIAL DUTIES Provides excellent internal and external customer service by developing a positive customer experience through professional and courteous behavior and creative problem resolution; greets visitors at the public service window. Provides information in response to inquiries by the public, both over the telephone and at the counter, or directs requestors to appropriate staff, including law enforcement personnel. Provides public assistance in completing applications, forms, documents, and other related material required by the department; conducts document review for completeness and compliance with applicable rules and regulations and informs customers of any discrepancies or further action required. Logs, codes, data entry, files, and processes all Police Department records and reports according to the established system. Gathers and enters statistical data and other information into various criminal justice databases; compiles data for various comprehensive reports and other documents according to established procedures. Receives and processes requests from City staff and outside agencies for services and relays information and recommendations according to established procedures. Takes and processes fingerprints for applications and requirements according to established procedures. Performs general clerical duties as needed. Performs other duties of a similar nature or level as assigned. Employment Standards MINIMUM QUALIFICATIONS Must possess a high school diploma or equivalent (G.E.D.); Must have two (2) years of office/clerical experience including considerable public contact both in-person and by telephone or an equivalent combination of education and experience to provide sufficient evidence of the successful performance of the essential elements of the job such as those listed above; and Must pass a comprehensive background check and polygraph examination. Required Knowledge, Skills, and Abilities: Knowledge of: The department's mission and procedures in general and specific procedures, including the deadlines applicable to a wide variety of paperwork handled in the Records Unit. The role and responsibilities of police officers. Ability to: Set priorities on high volumes of work, perform numerous task assignments simultaneously, coordinate with others to meet strict deadlines; ability to cope with numerous interruptions. Work both independently and cooperatively with others. Communicate clearly, orally and in writing, in a courteous, diplomatic fashion to exchange information; ability to listen and to elicit complete information from others quickly. Present a positive image of the City's services even when citizens are angry, upset, or abusive. Remain calm in frustrating or upsetting circumstances. Adhere to strict confidentiality requirements. Work in a neat and orderly fashion; ability to remember and connect important details. Proficient skill in keyboarding and data entry. Supplemental Requirements PHYSICAL REQUIREMENTS Police Support Specialists must meet the following requirements, although reasonable accommodations may be available to enable individuals with disabilities to successfully perform the essential functions of this classification. Work involves walking, talking, hearing, using hands to handle, feel, or operate objects, tools, or controls, and reaching with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus. The employee may be required to push, pull, lift, and/or carry up to 20 pounds. The noise level in the work environment is usually moderately quiet. WORK SCHEDULE Police Support Specialists work shift work; the unit is operational 24 hours per day, including weekends and holidays, and incumbents re-bid on day shift, swing shift, or graveyard shift assignments each year based on seniority. This classification is non-exempt under the FLSA. The benefits listed below are those currently enjoyed by the full-time Police Support Specialist City of Kennewick employees. It is important to remember that over the course of time these benefits may change - they are not permanent. Benefits may change through City Council or administrative action, union contracts or changes mandated by state and federal law. Paid Holidays 12 per year (10 scheduled; 2 “floating”) New Year's Day, Martin Luther King Jr. Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Veteran’s Day, Thanksgiving Day and the day after Thanksgiving, Christmas Day, and two floating holidays selected by the employee. ( Employees shall not receive any time off for the holidays listed above. Rather, employees will receive eight (8) accrued into their floating holiday bank, for each of the ten (10) defined holidays for a total of eighty (80) hours, regardless of whether they actually work on the holidays. Employees can use accrued hours or they will be paid out in a separate check that will be provided to them on the first pay period in December of each year of the contract.) Paid Time Off (PTO) The purpose of PTO is to compensate employees for absences due to injury, illness, vacation and personal business. In addition, the program is designed to provide employees with personal flexibility regarding the use of leave hours. PTO hours accrue based upon the actual number of regular hours worked. Accrual of leave is up to a maximum of 600 hours. Accrual per Month: 0-5yrs 6-9yrs 10-14yrs 15-19yrs 20-24yrs 25-29yrs 30+yrs 12 hours 15 hours 17 hours 19 hours 21 hours 23 hours 25 hours Retirement Plan All City employees are members of the Public Employees Retirement System (PERS). The City and the employee both contribute toward the plan. PERS provides regular retirement and disability retirement benefits. City employees also participate in the Social Security Program. Rates effective as of 09/01/2023. ( www.drs.wa.gov ) PERS Employee Contribution Rate Employer Contribution Rate Plan II 6.36% 9.53% Plan III Employee Choice (see booklet) 9.53% Deferred Comp The City contributes an equivalent of 5% of your regular monthly salary to Mission Square Retirement (previously ICMA) deferred compensation program. No employee match required, but employees may contribute towards plan if desired. ( www.icmarc.org ) Medical, Dental& Vision Insurance The City currently pays the entire dental and vision insurance premiums for the employee and dependents.Employee current premium share of 10% per month (depending on number of family members covered) for medical insurance. Life Insurance The City currently pays the entire premium for group term life insurance coverage ($50,000) for employees. Employees may purchase Voluntary Term Life Insurance for employee, spouse and/or dependents through Cigna Life Insurance. Long Term Disability The City pays the entire long-term disability premium for employees through New York Life (previously Cigna). Wellness Program The Wellness Program has been established to encourage employee health and fitness, both at work and at home. A City Wellness Committee promotes and provides opportunities for healthy lifestyles. Employee Assistance An Employee Assistance Plan (EAP) is provided by the City to assist you and family members, providing counseling and treatment in such areas as stress, drug and alcohol abuse and family counseling. Other Benefits Offered Flexible Spending Plan (Pre-Tax Deduction for Medical/Dental and Day Care) Aflac Supplemental Insurance Bereavement Leave Overtime Direct Deposit (paydays are 5th and 20th of the month) Formore detailedinformation on benefits for a specific Collective Bargaining Group, all Agreements can be found at the following link: https://www.go2kennewick.com/305/Current-Labor-Contracts
Requirements MOS CODES: NONE Education and Experience : A Bachelor's degree or higher in Computer Information Systems, Computer Science, Data Processing or related field and two (2) years of software support and analysis experience or an Associate's Degree in Computer Information Systems, Computer Science, Data Processing or related and four (4) years of software support and analysis experience. Licenses and Certificates : A Texas Class "C" Driver's License or equivalent issued by another state by time of appointment. Special Requirements : Applicants for this position must pass a Criminal Justice Information Systems (CJIS) finger-print based background check within the first six months from hire and maintain CJIS eligibility. CJIS requirements are related to system access and the following list of convictions and/or deferred adjudications will result in failure of the CJIS background check and disqualification and termination from employment: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. General Purpose Under direction, is responsible for managing the resolution of software application and system issues that arise across the organization and for the configuration, and maintenance of large scale applications and documentation. Typical Duties Identifying and resolve software application technical issues. Involves: Perform application maintenance and upgrades. Utilize Software Development Life Cycle concepts to analyze and enhance applications. Analyze and recommend new or revised software and procedures, including justifications for proposed changes. Study existing systems and procedures of organizations to determine feasibility of conversion to data processing or network application methods. Provide technical support to end users. Determine information needs in coordination with personnel of user departments by drawing detailed flowcharts and block diagrams or applying other related methods. Assist in the evaluation of proposed information processing or systems, and operations. Analyze program specifications for completeness and conformance to established standards. Maintain and develop business unit reports using report writing solutions. Assist with systems integrations. Recommend technical solutions and improvements to automated systems and business processes. Ensure that project products meet departmental standards. Manage and document assignments using the Information Technology (IT) Department ticketing system. Actively manage customer satisfaction and provide timely updates on project and task progress. Maintain complex automated systems and software applications. Involves: Prepare complete and precise user instructions and system documentation for implemented systems according to established standards. Report program activity and project status to management. Analyze software packages and modify to meet users' needs. Provide technical assistance to operations and programming personnel by analyzing information work procedures and job methods to solve operating system problems or debug programs. Write queries to analyze data in the database. Collaborate and communicate with IT Support Programs to debug and solve technical issues. Estimate and document resource requirements, level-of-effort and timelines for major tasks and projects. Prepare application configuration and systems design alternatives according to established standards. Identify documents and evaluate information requirements at various management and operating levels. Participate in developing programs to educate management and users in software application capabilities and requirements. Involves: Train functional end users in capabilities of their systems and guide them in dealing with related issues and problems. Perform related duties as assigned. Substitute, if assigned, for immediate supervisor or coworkers during temporary absences by performing delegated duties sufficient to maintain continuity of normal operations. Assist supervisor with training new staff in established programming standards and procedures. Supervise assigned staff. Involves: Assign, schedule, guide and monitor work. Appraise employee performance and review subordinates’ appraisals. Provide for training and development. Counsel, motivate and maintain harmony. Identify and resolve staff differences, conflicts and deficiencies. Interview applicants. Recommend hiring, termination, transfers, discipline, merit pay or other employee status changes. Enforce personnel rules and regulations and work behavior standards firmly and impartially. General Information For a complete job specification click here . Please note: This is an unclassified contract position. Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received. Note: Applicants with a foreign degree must have all relevant documents translated and evaluated by a College, University, or Credentials Evaluation Services Department prior to submitting them to the Human Resources Department. A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete. To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position. Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position. BENEFITS LIFE AND HEALTH INSURANCE The City of El Paso is a self-insured entity with a third-party administrator for Medical and Pharmacy benefits. Basic Life Insurance Coverage is available at no cost to eligible employees. Additional Life Insurance and coverage for your dependents are also available. Employees can select optional Dental, Vision, and Short Term Disability coverage. Employees also have the option to participate in a Health Savings Account or Flexible Spending Account (healthcare and/or dependent care for daycare expenses). All of these insurance and coverage options can be configured within a month of your new employee orientation date. An Employee Assistance Program (EAP) with access to mental health sessions, therapy, and more is available at no cost. A trained counselors are also available to help you and your dependents cope with life’s stressors so that you can live a happy productive lifestyle. The City’s Wellness Program seeks to promote better health and wellness amongst the workforce through various programs and incentives in which employees may choose to participate in, to include wellness education, fitness tests, biometric screenings, group fitness, health coaching and so much more! Keep Learning, Growing & Reinventing Yourself! The City of El Paso's Tuition Assistance Program encourages employee personal and professional development by sharing educational costs with those employees who have successfully completed their original probation, and in turn retain a skillful workforce. Each year, employees can obtain Tuition Assistance for Degree, Certifications, Continuing Education, and Books & Equipment. ELIGIBILITY FOR VACATION LEAVE All regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part-time employees shall accrue vacation leave at a pro-rated amount of full-time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement. Regular employees in the City Service shall accrue vacation credit at the following rates per pay period, calculated from the date of employment of each employee: For 0 - 5 years of service (12 days): 40 hour per week employees - 3.70 hours per biweekly pay period For >5 to 15 years of service (17 days): 40 hour per week employees - 5.24 hours per biweekly pay period For >15 or more years of service (20 days): 40 hour per week employees - 6.16 hours per biweekly pay period SICK LEAVE WITH PAY Employees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission. ACCIDENT WITH PAY LEAVE The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease. PREGNANCY LEAVE A) Pregnancy shall be treated the same as any other temporary physical disability. B) An employee on pregnancy leave shall use accumulated and unused regular sick leave time and then (unless granted use of special sick leave) shall be on leave without pay, unless the employee chooses to use any accumulated and unused annual leave. C) An employee going on pregnancy leave shall give written notice to her department head with appropriate medical verification. Before returning to work from pregnancy leave, the individual will provide appropriate medical documentation releasing the employee to return to work, as is required for any individual who has been on leave for a temporary physical disability. LEGAL HOLIDAYS The following days are hereby declared legal holidays for all the City departments, provided that the provisions of this section shall not apply to members of the Fire Department whose duties are to prevent or extinguish fires, or to members of the Police Department whose duties are those of law enforcement: (Amended 10/03/95) 1.First day of January (New Year's Day) 2.Third Monday in January (Martin Luther King Holiday) 3. Thirty-first day in March(Cesar Chavez Day) 4.Last Monday in May (Memorial Day) 5. June 19 (Juneteenth) 6.Fourth day of July (Independence Day) 7.First Monday in September (Labor Day) 8. Eleventh Day in November (Veteran's Day) 9.Fourth Thursday in November (Thanksgiving Day) 10. The Friday following the fourth Thursdayin November (Day after Thanksgiving) 11.Twenty-fifth Day in December (Christmas Day) 12.Employee's Birthday In addition to the above days, the following days are also declared to be legal holidays:1. Any day designated as a holiday by City Council.2. When any legal holiday falls on a Saturday, the preceding Friday shall be considered a legal holiday.3. When any legal holiday falls on a Sunday, the following business day shall be considered a legal holiday. Closing Date/Time: Continuous
May 10, 2024
Full Time
Requirements MOS CODES: NONE Education and Experience : A Bachelor's degree or higher in Computer Information Systems, Computer Science, Data Processing or related field and two (2) years of software support and analysis experience or an Associate's Degree in Computer Information Systems, Computer Science, Data Processing or related and four (4) years of software support and analysis experience. Licenses and Certificates : A Texas Class "C" Driver's License or equivalent issued by another state by time of appointment. Special Requirements : Applicants for this position must pass a Criminal Justice Information Systems (CJIS) finger-print based background check within the first six months from hire and maintain CJIS eligibility. CJIS requirements are related to system access and the following list of convictions and/or deferred adjudications will result in failure of the CJIS background check and disqualification and termination from employment: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. General Purpose Under direction, is responsible for managing the resolution of software application and system issues that arise across the organization and for the configuration, and maintenance of large scale applications and documentation. Typical Duties Identifying and resolve software application technical issues. Involves: Perform application maintenance and upgrades. Utilize Software Development Life Cycle concepts to analyze and enhance applications. Analyze and recommend new or revised software and procedures, including justifications for proposed changes. Study existing systems and procedures of organizations to determine feasibility of conversion to data processing or network application methods. Provide technical support to end users. Determine information needs in coordination with personnel of user departments by drawing detailed flowcharts and block diagrams or applying other related methods. Assist in the evaluation of proposed information processing or systems, and operations. Analyze program specifications for completeness and conformance to established standards. Maintain and develop business unit reports using report writing solutions. Assist with systems integrations. Recommend technical solutions and improvements to automated systems and business processes. Ensure that project products meet departmental standards. Manage and document assignments using the Information Technology (IT) Department ticketing system. Actively manage customer satisfaction and provide timely updates on project and task progress. Maintain complex automated systems and software applications. Involves: Prepare complete and precise user instructions and system documentation for implemented systems according to established standards. Report program activity and project status to management. Analyze software packages and modify to meet users' needs. Provide technical assistance to operations and programming personnel by analyzing information work procedures and job methods to solve operating system problems or debug programs. Write queries to analyze data in the database. Collaborate and communicate with IT Support Programs to debug and solve technical issues. Estimate and document resource requirements, level-of-effort and timelines for major tasks and projects. Prepare application configuration and systems design alternatives according to established standards. Identify documents and evaluate information requirements at various management and operating levels. Participate in developing programs to educate management and users in software application capabilities and requirements. Involves: Train functional end users in capabilities of their systems and guide them in dealing with related issues and problems. Perform related duties as assigned. Substitute, if assigned, for immediate supervisor or coworkers during temporary absences by performing delegated duties sufficient to maintain continuity of normal operations. Assist supervisor with training new staff in established programming standards and procedures. Supervise assigned staff. Involves: Assign, schedule, guide and monitor work. Appraise employee performance and review subordinates’ appraisals. Provide for training and development. Counsel, motivate and maintain harmony. Identify and resolve staff differences, conflicts and deficiencies. Interview applicants. Recommend hiring, termination, transfers, discipline, merit pay or other employee status changes. Enforce personnel rules and regulations and work behavior standards firmly and impartially. General Information For a complete job specification click here . Please note: This is an unclassified contract position. Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received. Note: Applicants with a foreign degree must have all relevant documents translated and evaluated by a College, University, or Credentials Evaluation Services Department prior to submitting them to the Human Resources Department. A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete. To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position. Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position. BENEFITS LIFE AND HEALTH INSURANCE The City of El Paso is a self-insured entity with a third-party administrator for Medical and Pharmacy benefits. Basic Life Insurance Coverage is available at no cost to eligible employees. Additional Life Insurance and coverage for your dependents are also available. Employees can select optional Dental, Vision, and Short Term Disability coverage. Employees also have the option to participate in a Health Savings Account or Flexible Spending Account (healthcare and/or dependent care for daycare expenses). All of these insurance and coverage options can be configured within a month of your new employee orientation date. An Employee Assistance Program (EAP) with access to mental health sessions, therapy, and more is available at no cost. A trained counselors are also available to help you and your dependents cope with life’s stressors so that you can live a happy productive lifestyle. The City’s Wellness Program seeks to promote better health and wellness amongst the workforce through various programs and incentives in which employees may choose to participate in, to include wellness education, fitness tests, biometric screenings, group fitness, health coaching and so much more! Keep Learning, Growing & Reinventing Yourself! The City of El Paso's Tuition Assistance Program encourages employee personal and professional development by sharing educational costs with those employees who have successfully completed their original probation, and in turn retain a skillful workforce. Each year, employees can obtain Tuition Assistance for Degree, Certifications, Continuing Education, and Books & Equipment. ELIGIBILITY FOR VACATION LEAVE All regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part-time employees shall accrue vacation leave at a pro-rated amount of full-time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement. Regular employees in the City Service shall accrue vacation credit at the following rates per pay period, calculated from the date of employment of each employee: For 0 - 5 years of service (12 days): 40 hour per week employees - 3.70 hours per biweekly pay period For >5 to 15 years of service (17 days): 40 hour per week employees - 5.24 hours per biweekly pay period For >15 or more years of service (20 days): 40 hour per week employees - 6.16 hours per biweekly pay period SICK LEAVE WITH PAY Employees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission. ACCIDENT WITH PAY LEAVE The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease. PREGNANCY LEAVE A) Pregnancy shall be treated the same as any other temporary physical disability. B) An employee on pregnancy leave shall use accumulated and unused regular sick leave time and then (unless granted use of special sick leave) shall be on leave without pay, unless the employee chooses to use any accumulated and unused annual leave. C) An employee going on pregnancy leave shall give written notice to her department head with appropriate medical verification. Before returning to work from pregnancy leave, the individual will provide appropriate medical documentation releasing the employee to return to work, as is required for any individual who has been on leave for a temporary physical disability. LEGAL HOLIDAYS The following days are hereby declared legal holidays for all the City departments, provided that the provisions of this section shall not apply to members of the Fire Department whose duties are to prevent or extinguish fires, or to members of the Police Department whose duties are those of law enforcement: (Amended 10/03/95) 1.First day of January (New Year's Day) 2.Third Monday in January (Martin Luther King Holiday) 3. Thirty-first day in March(Cesar Chavez Day) 4.Last Monday in May (Memorial Day) 5. June 19 (Juneteenth) 6.Fourth day of July (Independence Day) 7.First Monday in September (Labor Day) 8. Eleventh Day in November (Veteran's Day) 9.Fourth Thursday in November (Thanksgiving Day) 10. The Friday following the fourth Thursdayin November (Day after Thanksgiving) 11.Twenty-fifth Day in December (Christmas Day) 12.Employee's Birthday In addition to the above days, the following days are also declared to be legal holidays:1. Any day designated as a holiday by City Council.2. When any legal holiday falls on a Saturday, the preceding Friday shall be considered a legal holiday.3. When any legal holiday falls on a Sunday, the following business day shall be considered a legal holiday. Closing Date/Time: Continuous
If you are a current City of Olathe employee, please click this link to apply through your Workday account. Employment Type Part Time (20 to 29 hours with KPERS benefits) Job Summary Salary Range: $21.75 to $ 24.08 At the City of Olathe, Kansas, we’re "Setting the Standard for Excellence in Public Service," both for our residents and employees. It’s at the core of our Vision, Values, and Mission. It’s the basis for our organizational culture and we’re looking for employees who share our values of integrity, learning, customer service, and more. As one of the fastest growing cities in the region, we strive to find innovative, engaged employees who are excited to help shape the future of our great City. For more details, review the full job details and requirements below. The Billing and Support Specialist I is responsible for interacting continuously with citizens and customers. The position includes being focused on investigating and resolving inquiries. The Billing and Support Specialist I will contribute to a strong team and model behaviors to accomplish desired results. This role will leverage knowledge and skills to contribute to efforts to collaborate with internal teams to achieve goals utilizing high standards and processes established by the organization. Key Responsibilities Listens and responds to customer requests, complaints, and complex issues. Recognizes and recommends related process improvements with internal and external teams to gain efficiencies. Writes, updates, and regularly reviews scripts and workflow process documentation. Responsible for the consistent application of organizational policies and procedures. Tests software to break/fix, identify temporary workarounds , and provide leader s feedback on issues and suggested improvements. Ensures the accuracy of utility services including usage/charge calculation, billing and collecting payment, cash handling procedures and citywide Accounts Receivable daily operations . Evaluate s and calculate s adjustments on commercial and residential accounts. Ensure s coordination with water companies regarding customer usage and accurately download usage readings into customer accounts for billing. Respond s to customer service calls, including answering questions regarding billing problems, negotiating payment schedules and establishing or disconnecting service. Maintain s a collaborative and team centric approach in accomplishing work. Seek s out and utilize s innovative opportunities for improved practices when applicable. Utilize s effective communication within the customer service team and externally to impacted parties as well as stakeholders. Provide s information to customers in person, chat, email or through phone inquiries for various city services. Provide s public with information on departmental and city policies and procedures. Receive s and process es large volume of payments, issue s receipts, and balance s and reconcile s daily logs with attention to credibility and accuracy. Handles confidential and sensitive information with discretion . Utilize s numerous computer software programs to initiate and process service requests, queries, and searches. Assist s with electronic filing of documents and organizing various paperwork items requiring a strong attention to detail. Creates invoices and credit memos, updat es customer files, and send s invoices and payment reminders to customers. Manage s the status of accounts and balances and identif ies inconsistencies. Responsible for over $ 6 5 million in annual billing and receivables. Update s accounts receivable database with new accounts or missed payments. Ensure s all c ustomers remain informed on their outstanding debts and deadlines. Collaborat e s with customers, third party institutions and other team members to resolve billing inconsistencies and errors. Input s payment history, upcoming payment information and/ or other financial data into an individual account. Recommend s financial solutions for customers who may need payment assistance. Performs other duties as assigned. Qualifications Experience: At least three year s of experience in a Customer Service Role is required . Experience handling high call volume, in person interactions, billing, reporting, and other support services is preferred. Education: A High School Diploma or equivalent is required. An Associates Degree or college level business coursework is preferred. Licenses & Certifications: A valid driver’s license and good driving record are required. Preference to candidates who are bondable.
May 14, 2024
Part Time
If you are a current City of Olathe employee, please click this link to apply through your Workday account. Employment Type Part Time (20 to 29 hours with KPERS benefits) Job Summary Salary Range: $21.75 to $ 24.08 At the City of Olathe, Kansas, we’re "Setting the Standard for Excellence in Public Service," both for our residents and employees. It’s at the core of our Vision, Values, and Mission. It’s the basis for our organizational culture and we’re looking for employees who share our values of integrity, learning, customer service, and more. As one of the fastest growing cities in the region, we strive to find innovative, engaged employees who are excited to help shape the future of our great City. For more details, review the full job details and requirements below. The Billing and Support Specialist I is responsible for interacting continuously with citizens and customers. The position includes being focused on investigating and resolving inquiries. The Billing and Support Specialist I will contribute to a strong team and model behaviors to accomplish desired results. This role will leverage knowledge and skills to contribute to efforts to collaborate with internal teams to achieve goals utilizing high standards and processes established by the organization. Key Responsibilities Listens and responds to customer requests, complaints, and complex issues. Recognizes and recommends related process improvements with internal and external teams to gain efficiencies. Writes, updates, and regularly reviews scripts and workflow process documentation. Responsible for the consistent application of organizational policies and procedures. Tests software to break/fix, identify temporary workarounds , and provide leader s feedback on issues and suggested improvements. Ensures the accuracy of utility services including usage/charge calculation, billing and collecting payment, cash handling procedures and citywide Accounts Receivable daily operations . Evaluate s and calculate s adjustments on commercial and residential accounts. Ensure s coordination with water companies regarding customer usage and accurately download usage readings into customer accounts for billing. Respond s to customer service calls, including answering questions regarding billing problems, negotiating payment schedules and establishing or disconnecting service. Maintain s a collaborative and team centric approach in accomplishing work. Seek s out and utilize s innovative opportunities for improved practices when applicable. Utilize s effective communication within the customer service team and externally to impacted parties as well as stakeholders. Provide s information to customers in person, chat, email or through phone inquiries for various city services. Provide s public with information on departmental and city policies and procedures. Receive s and process es large volume of payments, issue s receipts, and balance s and reconcile s daily logs with attention to credibility and accuracy. Handles confidential and sensitive information with discretion . Utilize s numerous computer software programs to initiate and process service requests, queries, and searches. Assist s with electronic filing of documents and organizing various paperwork items requiring a strong attention to detail. Creates invoices and credit memos, updat es customer files, and send s invoices and payment reminders to customers. Manage s the status of accounts and balances and identif ies inconsistencies. Responsible for over $ 6 5 million in annual billing and receivables. Update s accounts receivable database with new accounts or missed payments. Ensure s all c ustomers remain informed on their outstanding debts and deadlines. Collaborat e s with customers, third party institutions and other team members to resolve billing inconsistencies and errors. Input s payment history, upcoming payment information and/ or other financial data into an individual account. Recommend s financial solutions for customers who may need payment assistance. Performs other duties as assigned. Qualifications Experience: At least three year s of experience in a Customer Service Role is required . Experience handling high call volume, in person interactions, billing, reporting, and other support services is preferred. Education: A High School Diploma or equivalent is required. An Associates Degree or college level business coursework is preferred. Licenses & Certifications: A valid driver’s license and good driving record are required. Preference to candidates who are bondable.
Cal State University (CSU) Humboldt
1 Harpst Street, Arcata, CA 95521, USA
ELITE Scholars Student Support Specialist Indian Tribal and Education Personnel Program (ITEPP) Job #535212 First Review: Friday, March 22, 2024 Open Until Filled At Cal Poly Humboldt, bold hearts and open minds shape the future. Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world. Cal Poly Humboldt is proud to have nearly 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs - all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt. Cal Poly Humboldt is a Hispanic-Serving Institution that strives to foster an inclusive and equitable community to support our students of diverse backgrounds. We are committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality committed to working in a multicultural and multiracial community that reflects the diversity of the state. Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field. (Job #535212) Student Services Professional IA or IB or Student Services Professional II, ELITE Scholars Student Support Specialist, Hiring Range: SSP IA $3,764 - $3,952 monthly, SSP IB $4,066 - $4,269 monthly, SSP II $4,610 - $4,841 monthly. This is a full-time, benefited, non-exempt for SPP IA and IB, exempt for SSP II, 12-month pay plan, permanent position, with a one-year probationary period in the Indian Tribal and Educational Personnel Program (ITEPP). This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre-tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 14 paid holidays per year. Additional benefits information can be found at https://hraps.humboldt.edu/employee-benefits . Position Summary: Under the lead work direction of the Indian Tribal and Educational Personnel Program (ITEPP) Coordinator, the ELITE Scholars Student Support Specialist will implement structured mentoring program, activities, case management, and assist with lead oversight of student staff. With the assistance of two lead mentors, the ELITE Scholars Student Support Specialist will train peer-mentors and lead a mentoring program designed to support outreach efforts to prospective, transfer, and high school students with a special attention to the Native American Population. This position will work with the local California Community College to strengthen the transfer bridge between College of the Redwoods and Cal Poly Humboldt for former foster youth (ffy). The ELITE Scholars Student Support Specialist is responsible for a variety of work assignments and duties which support current Cal Poly Humboldt ELITE Scholars and outreach to community foster youth. The incumbent provides and supports students through wraparound supports to connecting them to campus and community resources. The incumbent develops and/or refers students to social, cultural, and academic activities designed to build peer community and mentorship, which leads to the academic success, persistence, and graduation of FFY. The incumbent works closely with university staff and faculty across campus as well as off-campus liaisons in order to accomplish program goals. Evening and weekend hours sometimes required. Key Responsibilities: Caseload Management (Supporting current Foster Youth to develop mentoring program and training) - 50% Under the lead work direction of the Indian Tribal and Educational Personnel Program (ITEPP) Coordinator, the incumbent provides referrals to students and assists them in developing a plan of support services appropriate to their needs; monitors utilization of support services and outcomes. Provides assessment and referral for an assigned caseload of FFY program students and other identified at-risk students for intervention and referral services: Academic Assessment & Referral: Provides structured mentoring program that reviews academic readiness for college; reviews progress in completing academic requirements; assists students in clarifying and planning academic goals; assesses academic engagement and provides supplementary assistance in developing and monitoring time-management, organization, progress, and time-on-task as appropriate for college success. Provides information on university regulations, procedures, and deadline dates. Financial Aid Assessment and Referral: Assists students in understanding their financial aid opportunities; provides information regarding a wide range of federal and state aid programs, regulations, application processes, and eligibility. Explores alternative aid sources available for many FFY and refers when appropriate. Provides basic assistance with financial aid applications and timelines. Interpersonal & Developmental Assessment & Referral: Provides coaching and referral in basic communication skills, developing positive goals and strategies for personal success. Other Assessment and Referral: Provides information on cultural and social activities. Information Dissemination, Reporting and Documentation - 20% Maintains complete and accurate records on students served, specific services provided, and referrals. Prepares written reports regarding the student population, services, referrals, and persistence/graduation outcomes annually, and upon request. Social, Cultural, and Academic Activities - 20% Identifies social, cultural, and academic activities planned on campus and conducts targeted promotion to FFY and other students to encourage their participation in these events. Also assists or serves as the campus advisor for the FFY student club, ELITE (Excelling and Living Independently Through Education). Plans and organizes social, cultural, and/or academic activities that directly address unmet needs common among FFY and which have a direct and negative impact on student success or academic progress. Promotes peer mentoring, providing guidance and direction for effective peer networking and mentorship, which may include communication skills, planning, organization, resource acquisition, and evaluation of outcomes. Coordination with offices and other duties - 5% Consults regularly with the director and lead mentoring staff to coordinate outreach and services for FFY. Consults each term, at minimum, with director in regard to individual and general academic support needs of FFY in the community. Acts as an advocate for FFY. Identifies institutional barriers and designs appropriate interventions and solutions, in coordination with the ELITE Scholars director. Participates in university wide programming, including social, cultural, and educational activities, as appropriate to the assigned work. Other duties as assigned - 5% Knowledge and Abilities Associated with this Position Include: SSP IA: Working knowledge of the basic principles of individual and group behavior. Research and observation techniques for the purpose of recording, classifying, and interpreting factual information. And the techniques and methods of interviewing. Ability to gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations. Participate in and contribute to group meetings, conferences and interviews. Clearly express ideas and recommendations orally. Write clear and concise reports; and establish and maintain cooperative working relationships with students, staff, and faculty. SSP IB: Working knowledge of the methods and problems of organization and program management. Working knowledge of research and interviewing techniques. Working knowledge of the principles of individual and group behavior; the ability to rapidly acquire such knowledge of the organization, procedures, and activities of the specific campus to which the position is assigned. Working knowledge of the basic principles, practices, and major trends in the Student Services field to which assigned. Ability to rapidly acquire a working knowledge of the specific objectives of the campus Student Services program and its relationship to the total campus operation including demonstrated ability to interact and communicate with foster youth from diverse communities, which includes but is not limited to, ethnicity, tribes, and socioeconomic backgrounds. Ability to interpret and apply program rules and regulations; gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations. Ability to present clear and concise information orally and in written reports. Ability to establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations and other private and public agencies. SSP II: Working knowledge of the practices, procedures and activities of El Centro management, general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques. General knowledge of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations. Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements. Ability to obtain factual and interpretative information through interviews. Ability to reason logically. Ability to collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi-aged value systems and work accordingly. Ability to establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts. And, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned including demonstrated ability to interact and communicate with foster youth from diverse communities, which includes but is not limited to, ethnicity, tribes and socioeconomic backgrounds. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Possession of these knowledge and abilities typically is demonstrated through the Experience requirements above. Minimum Qualifications: SSP IA: Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. Specialized experience during which the applicant has acquired and successfully applied the required knowledge and abilities listed below may be substituted for the required education on a year-for-year basis. SSP IB: Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities listed below may be substituted for the required education on a year-for-year basis. Experience: Equivalent to one year of experience in professional student services work at the entry trainee level. Equivalent amounts of graduate level job-related education may be substituted for the required experience. SSP II: Education : Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities listed below may be substituted for the required education on a year-for-year basis. Experience: Equivalent to two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience. Preferred Qualifications: Demonstrated two years of professional experience working with foster youth and diverse communities. Strong communication skills, both written and oral. Trauma informed background and training Skills in social advocacy and policy making regarding at risk youth Understanding of ethical boundaries in regard to social services Compassion and empathy skills Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the Apply Now button: Letter of Interest Resume or Curriculum Vitae Contact information for at least three professional references Application Deadline: The deadline to submit application materials for first review Friday, March 22, 2024. This position is open until filled. Any inquiries about this recruitment can be directed to careers@humboldt.edu or Cal Poly Humboldt’s Human Resources Office at (707) 826-3626. Cal Poly Humboldt sits on the traditional homelands of the Wiyot people in what is currently called Arcata, CA. The Wiyot people call the area Goudi’ni (over in the woods). Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies. Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply. Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed. CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measure established by each campus. The systemwide policy can be found at CSU Vaccination Policy and any questions you have may be submitted to hr@humboldt.edu . Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a “Campus Security Authority”, pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment. CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS) Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information. Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position. Cal Poly Humboldt is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Cal Poly Humboldt can be found at www.humboldt.edu. Cal Poly Humboldt is a Title IX/Affirmative Action/Equal Opportunity employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status. Mandated Reporting: This position may be considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training. Class Code: SSP IA or IB - 3079, or SSP II - 3082 Publication Date: March 8, 2024 Advertised: Mar 08 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 09, 2024
ELITE Scholars Student Support Specialist Indian Tribal and Education Personnel Program (ITEPP) Job #535212 First Review: Friday, March 22, 2024 Open Until Filled At Cal Poly Humboldt, bold hearts and open minds shape the future. Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world. Cal Poly Humboldt is proud to have nearly 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs - all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt. Cal Poly Humboldt is a Hispanic-Serving Institution that strives to foster an inclusive and equitable community to support our students of diverse backgrounds. We are committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality committed to working in a multicultural and multiracial community that reflects the diversity of the state. Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field. (Job #535212) Student Services Professional IA or IB or Student Services Professional II, ELITE Scholars Student Support Specialist, Hiring Range: SSP IA $3,764 - $3,952 monthly, SSP IB $4,066 - $4,269 monthly, SSP II $4,610 - $4,841 monthly. This is a full-time, benefited, non-exempt for SPP IA and IB, exempt for SSP II, 12-month pay plan, permanent position, with a one-year probationary period in the Indian Tribal and Educational Personnel Program (ITEPP). This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre-tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 14 paid holidays per year. Additional benefits information can be found at https://hraps.humboldt.edu/employee-benefits . Position Summary: Under the lead work direction of the Indian Tribal and Educational Personnel Program (ITEPP) Coordinator, the ELITE Scholars Student Support Specialist will implement structured mentoring program, activities, case management, and assist with lead oversight of student staff. With the assistance of two lead mentors, the ELITE Scholars Student Support Specialist will train peer-mentors and lead a mentoring program designed to support outreach efforts to prospective, transfer, and high school students with a special attention to the Native American Population. This position will work with the local California Community College to strengthen the transfer bridge between College of the Redwoods and Cal Poly Humboldt for former foster youth (ffy). The ELITE Scholars Student Support Specialist is responsible for a variety of work assignments and duties which support current Cal Poly Humboldt ELITE Scholars and outreach to community foster youth. The incumbent provides and supports students through wraparound supports to connecting them to campus and community resources. The incumbent develops and/or refers students to social, cultural, and academic activities designed to build peer community and mentorship, which leads to the academic success, persistence, and graduation of FFY. The incumbent works closely with university staff and faculty across campus as well as off-campus liaisons in order to accomplish program goals. Evening and weekend hours sometimes required. Key Responsibilities: Caseload Management (Supporting current Foster Youth to develop mentoring program and training) - 50% Under the lead work direction of the Indian Tribal and Educational Personnel Program (ITEPP) Coordinator, the incumbent provides referrals to students and assists them in developing a plan of support services appropriate to their needs; monitors utilization of support services and outcomes. Provides assessment and referral for an assigned caseload of FFY program students and other identified at-risk students for intervention and referral services: Academic Assessment & Referral: Provides structured mentoring program that reviews academic readiness for college; reviews progress in completing academic requirements; assists students in clarifying and planning academic goals; assesses academic engagement and provides supplementary assistance in developing and monitoring time-management, organization, progress, and time-on-task as appropriate for college success. Provides information on university regulations, procedures, and deadline dates. Financial Aid Assessment and Referral: Assists students in understanding their financial aid opportunities; provides information regarding a wide range of federal and state aid programs, regulations, application processes, and eligibility. Explores alternative aid sources available for many FFY and refers when appropriate. Provides basic assistance with financial aid applications and timelines. Interpersonal & Developmental Assessment & Referral: Provides coaching and referral in basic communication skills, developing positive goals and strategies for personal success. Other Assessment and Referral: Provides information on cultural and social activities. Information Dissemination, Reporting and Documentation - 20% Maintains complete and accurate records on students served, specific services provided, and referrals. Prepares written reports regarding the student population, services, referrals, and persistence/graduation outcomes annually, and upon request. Social, Cultural, and Academic Activities - 20% Identifies social, cultural, and academic activities planned on campus and conducts targeted promotion to FFY and other students to encourage their participation in these events. Also assists or serves as the campus advisor for the FFY student club, ELITE (Excelling and Living Independently Through Education). Plans and organizes social, cultural, and/or academic activities that directly address unmet needs common among FFY and which have a direct and negative impact on student success or academic progress. Promotes peer mentoring, providing guidance and direction for effective peer networking and mentorship, which may include communication skills, planning, organization, resource acquisition, and evaluation of outcomes. Coordination with offices and other duties - 5% Consults regularly with the director and lead mentoring staff to coordinate outreach and services for FFY. Consults each term, at minimum, with director in regard to individual and general academic support needs of FFY in the community. Acts as an advocate for FFY. Identifies institutional barriers and designs appropriate interventions and solutions, in coordination with the ELITE Scholars director. Participates in university wide programming, including social, cultural, and educational activities, as appropriate to the assigned work. Other duties as assigned - 5% Knowledge and Abilities Associated with this Position Include: SSP IA: Working knowledge of the basic principles of individual and group behavior. Research and observation techniques for the purpose of recording, classifying, and interpreting factual information. And the techniques and methods of interviewing. Ability to gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations. Participate in and contribute to group meetings, conferences and interviews. Clearly express ideas and recommendations orally. Write clear and concise reports; and establish and maintain cooperative working relationships with students, staff, and faculty. SSP IB: Working knowledge of the methods and problems of organization and program management. Working knowledge of research and interviewing techniques. Working knowledge of the principles of individual and group behavior; the ability to rapidly acquire such knowledge of the organization, procedures, and activities of the specific campus to which the position is assigned. Working knowledge of the basic principles, practices, and major trends in the Student Services field to which assigned. Ability to rapidly acquire a working knowledge of the specific objectives of the campus Student Services program and its relationship to the total campus operation including demonstrated ability to interact and communicate with foster youth from diverse communities, which includes but is not limited to, ethnicity, tribes, and socioeconomic backgrounds. Ability to interpret and apply program rules and regulations; gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations. Ability to present clear and concise information orally and in written reports. Ability to establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations and other private and public agencies. SSP II: Working knowledge of the practices, procedures and activities of El Centro management, general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques. General knowledge of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations. Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements. Ability to obtain factual and interpretative information through interviews. Ability to reason logically. Ability to collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi-aged value systems and work accordingly. Ability to establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts. And, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned including demonstrated ability to interact and communicate with foster youth from diverse communities, which includes but is not limited to, ethnicity, tribes and socioeconomic backgrounds. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Possession of these knowledge and abilities typically is demonstrated through the Experience requirements above. Minimum Qualifications: SSP IA: Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. Specialized experience during which the applicant has acquired and successfully applied the required knowledge and abilities listed below may be substituted for the required education on a year-for-year basis. SSP IB: Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities listed below may be substituted for the required education on a year-for-year basis. Experience: Equivalent to one year of experience in professional student services work at the entry trainee level. Equivalent amounts of graduate level job-related education may be substituted for the required experience. SSP II: Education : Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities listed below may be substituted for the required education on a year-for-year basis. Experience: Equivalent to two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience. Preferred Qualifications: Demonstrated two years of professional experience working with foster youth and diverse communities. Strong communication skills, both written and oral. Trauma informed background and training Skills in social advocacy and policy making regarding at risk youth Understanding of ethical boundaries in regard to social services Compassion and empathy skills Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the Apply Now button: Letter of Interest Resume or Curriculum Vitae Contact information for at least three professional references Application Deadline: The deadline to submit application materials for first review Friday, March 22, 2024. This position is open until filled. Any inquiries about this recruitment can be directed to careers@humboldt.edu or Cal Poly Humboldt’s Human Resources Office at (707) 826-3626. Cal Poly Humboldt sits on the traditional homelands of the Wiyot people in what is currently called Arcata, CA. The Wiyot people call the area Goudi’ni (over in the woods). Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies. Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply. Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed. CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measure established by each campus. The systemwide policy can be found at CSU Vaccination Policy and any questions you have may be submitted to hr@humboldt.edu . Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a “Campus Security Authority”, pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment. CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS) Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information. Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position. Cal Poly Humboldt is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Cal Poly Humboldt can be found at www.humboldt.edu. Cal Poly Humboldt is a Title IX/Affirmative Action/Equal Opportunity employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status. Mandated Reporting: This position may be considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training. Class Code: SSP IA or IB - 3079, or SSP II - 3082 Publication Date: March 8, 2024 Advertised: Mar 08 2024 Pacific Standard Time Applications close: Closing Date/Time:
Contra Costa County, CA
Contra Costa County, California, United States
The Position Bargaining Unit: Local 2700 - General Clerical Unit T he Employment and Human Services Department is currently accepting applications to fill one (1) vacancy for Children's Services Systems Support Specialist. Contra Costa County’s Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates who share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity. Children & Family Services (CFS) is a Bureau of EHSD with a staff of 477 employees, including Division Managers, Supervisors, Social Workers, Social Casework Assistants, and clerical and support staff. Children & Family Services provides specialized services to families in the community to keep children safely in their own homes with their families. CFS provides emergency response services to assess if children may be at risk of abuse or neglect. CFS protects children from abuse and neglect and promotes the well-being of children and their families in their communities. EHSD is seeking a Children’s Services Systems Support Specialist who, under supervision, provides on-site assistance/support to Employment and Human Services Department (EHSD) staff working in the Children & Family Services Bureau. This may include access, processing, use, documentation, storage, and retrieval of files, records, and information maintained in various computer systems and applications used by child welfare staff, including the Child Welfare Services/Case Management System (CWS/CMS). They coordinate with appropriate Information Technology staff and State Systems support staff to resolve problems when appropriate. In addition, they develop instructions and desk guides and provide training on system use, access, and applications. They are assigned to a district office; however, they may also provide resolutions to staff County-wide. We are seeking someone who: Is able to engage with diverse employees and support staff within and outside of EHSD. Is capable of thinking logically and hierarchically, drawing logical conclusions, and making appropriate recommendations. Is analytical and data-driven, responsible for collecting and analyzing information, and providing resolutions to issues/problems. Is organized and self-managing, capable of balancing their workload, multiple assignments, and priorities. Can train and instruct individuals and groups on the use of software, systems, and hardware applications. Is flexible and agile, able to cover other duties as needed. Your typical responsibilities will include: Providing direct on-site support to Child Welfare CWS/CMS end users on the use and problems with the system or related systems (i.e., Safe Measures, Structured Decision Making (SDM)). Acting as a liaison between CFS Social Workers, clerical staff, and in-house information technology staff. Developing and providing individual and group training on the use and application of the CWS/CMS system and other various computerized systems and applications. Analyzing users’ system problems to determine the nature of issues or problems. Troubleshooting and addressing employee problems with various computerized systems, referring problems to the vendor help-desk if needed. Identifying staff errors or problems and providing training and coaching on correct procedures. Acting as a resource for Staff Development for training, providing support to CWS/CMS and other computer systems and applications trainers, and participating in system user groups to assist with the development and implementation of computer systems and applications, policies, and procedures. Preparing or assisting in the preparation of reports and documentation using data maintained in the CWS/CMS system and coordinating the implementation of system upgrades. A few reasons you might love this job: You will work with people of varying levels who are passionate about their work and focused on maintaining families and reunification of families. Every day brings a variety of work and opportunities to build good working relationships with Bureau staff and Information Technology staff. You will have the ability to continuously expand your knowledge and professional growth. To read the complete job description, please visit the website; Class Specifications | Children's Services Systems Support Specialist | Class Spec Details (governmentjobs.com) The eligible list established from this recruitment may remain in effect for six (6) months. Minimum Qualifications License Required: Candidates must possess a valid California Motor Vehicle Operator’s License. Out of State valid Motor Vehicle Operator’s License will be accepted during the application process. Education: Completion of 60 semester units or 90 quarter units at an accredited college or university which included at least 12 semester or 18 quarter units in psychology, sociology, social welfare, computer science, business, office technology, information systems, or a closely related field. Experience: Two years of full-time experience or its equivalent in a Social Services agency utilizing a primary data system that tracks clients, cases and case management for Children Services; or, two years of full-time experience or its equivalent in a governmental agency or institution performing information system support duties, analyzing data from systems or training staff in the usage of information systems. Substitution of Education : Additional qualifying experience of the type noted above may be substituted for the desired education on a year for year basis Substitution of Experience: Bachelors of Science or Arts in Computer Science or a related field. Desirable Qualifications: Experience with CWS/CMS Experience with Safe Measures Computer Application Experience with Structured Decision-Making Tools Experience with creation of eLearning Experience with Adobe Acrobat Experience with individual and group training Selection Process Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Online Virtual Interview : Candidates who possess the minimum qualifications will be invited to participate in an online interview. In the oral interview, candidates must achieve an average passing score of 70% or higher on each of the oral interview competencies, as well as an overall passing score of 70% or higher. The interview will measure candidates' competencies as they relate to the Children's Services Systems Support Specialist. These may include but are not limited to: Analyzing and Interpreting data, Delivering Results, Using Technology, Adaptability, Attention to Detail, Building and Maintaining Relationships, and Leading Cross Divisional Collaboration. (Weighted 100%) The virtual interview is tentatively scheduled to take place the week of June 7, 2024. The interview will be administered remotely using a computer; you will need access to a reliable internet connection to participate in the assessment. For recruitment-specific questions, please contact Delaina Gillaspy at Delaina.Gillaspy@hrd.cccounty.us . For any technical issues, please contact the Government Jobs' applicant support team for assistance at + 1 855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identify, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: 5/29/2024 11:59 PM Pacific
May 16, 2024
Full Time
The Position Bargaining Unit: Local 2700 - General Clerical Unit T he Employment and Human Services Department is currently accepting applications to fill one (1) vacancy for Children's Services Systems Support Specialist. Contra Costa County’s Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates who share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity. Children & Family Services (CFS) is a Bureau of EHSD with a staff of 477 employees, including Division Managers, Supervisors, Social Workers, Social Casework Assistants, and clerical and support staff. Children & Family Services provides specialized services to families in the community to keep children safely in their own homes with their families. CFS provides emergency response services to assess if children may be at risk of abuse or neglect. CFS protects children from abuse and neglect and promotes the well-being of children and their families in their communities. EHSD is seeking a Children’s Services Systems Support Specialist who, under supervision, provides on-site assistance/support to Employment and Human Services Department (EHSD) staff working in the Children & Family Services Bureau. This may include access, processing, use, documentation, storage, and retrieval of files, records, and information maintained in various computer systems and applications used by child welfare staff, including the Child Welfare Services/Case Management System (CWS/CMS). They coordinate with appropriate Information Technology staff and State Systems support staff to resolve problems when appropriate. In addition, they develop instructions and desk guides and provide training on system use, access, and applications. They are assigned to a district office; however, they may also provide resolutions to staff County-wide. We are seeking someone who: Is able to engage with diverse employees and support staff within and outside of EHSD. Is capable of thinking logically and hierarchically, drawing logical conclusions, and making appropriate recommendations. Is analytical and data-driven, responsible for collecting and analyzing information, and providing resolutions to issues/problems. Is organized and self-managing, capable of balancing their workload, multiple assignments, and priorities. Can train and instruct individuals and groups on the use of software, systems, and hardware applications. Is flexible and agile, able to cover other duties as needed. Your typical responsibilities will include: Providing direct on-site support to Child Welfare CWS/CMS end users on the use and problems with the system or related systems (i.e., Safe Measures, Structured Decision Making (SDM)). Acting as a liaison between CFS Social Workers, clerical staff, and in-house information technology staff. Developing and providing individual and group training on the use and application of the CWS/CMS system and other various computerized systems and applications. Analyzing users’ system problems to determine the nature of issues or problems. Troubleshooting and addressing employee problems with various computerized systems, referring problems to the vendor help-desk if needed. Identifying staff errors or problems and providing training and coaching on correct procedures. Acting as a resource for Staff Development for training, providing support to CWS/CMS and other computer systems and applications trainers, and participating in system user groups to assist with the development and implementation of computer systems and applications, policies, and procedures. Preparing or assisting in the preparation of reports and documentation using data maintained in the CWS/CMS system and coordinating the implementation of system upgrades. A few reasons you might love this job: You will work with people of varying levels who are passionate about their work and focused on maintaining families and reunification of families. Every day brings a variety of work and opportunities to build good working relationships with Bureau staff and Information Technology staff. You will have the ability to continuously expand your knowledge and professional growth. To read the complete job description, please visit the website; Class Specifications | Children's Services Systems Support Specialist | Class Spec Details (governmentjobs.com) The eligible list established from this recruitment may remain in effect for six (6) months. Minimum Qualifications License Required: Candidates must possess a valid California Motor Vehicle Operator’s License. Out of State valid Motor Vehicle Operator’s License will be accepted during the application process. Education: Completion of 60 semester units or 90 quarter units at an accredited college or university which included at least 12 semester or 18 quarter units in psychology, sociology, social welfare, computer science, business, office technology, information systems, or a closely related field. Experience: Two years of full-time experience or its equivalent in a Social Services agency utilizing a primary data system that tracks clients, cases and case management for Children Services; or, two years of full-time experience or its equivalent in a governmental agency or institution performing information system support duties, analyzing data from systems or training staff in the usage of information systems. Substitution of Education : Additional qualifying experience of the type noted above may be substituted for the desired education on a year for year basis Substitution of Experience: Bachelors of Science or Arts in Computer Science or a related field. Desirable Qualifications: Experience with CWS/CMS Experience with Safe Measures Computer Application Experience with Structured Decision-Making Tools Experience with creation of eLearning Experience with Adobe Acrobat Experience with individual and group training Selection Process Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Online Virtual Interview : Candidates who possess the minimum qualifications will be invited to participate in an online interview. In the oral interview, candidates must achieve an average passing score of 70% or higher on each of the oral interview competencies, as well as an overall passing score of 70% or higher. The interview will measure candidates' competencies as they relate to the Children's Services Systems Support Specialist. These may include but are not limited to: Analyzing and Interpreting data, Delivering Results, Using Technology, Adaptability, Attention to Detail, Building and Maintaining Relationships, and Leading Cross Divisional Collaboration. (Weighted 100%) The virtual interview is tentatively scheduled to take place the week of June 7, 2024. The interview will be administered remotely using a computer; you will need access to a reliable internet connection to participate in the assessment. For recruitment-specific questions, please contact Delaina Gillaspy at Delaina.Gillaspy@hrd.cccounty.us . For any technical issues, please contact the Government Jobs' applicant support team for assistance at + 1 855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identify, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: 5/29/2024 11:59 PM Pacific
MISSOULA COUNTY, MONTANA
Missoula, Montana, United States
Definition Priority Application Date : May 16, 2024 by 5:00 PM (Mountain Time) Complete applications with required attachments received by the 'Priority Application Date' will be guaranteed consideration. The position will remain open until filled. TO APPLY : Please complete all sections of the online application, even if a resume is submitted. A resume will not substitute for completing the work history section of the application. Pleas e attach a Cover Letter and Resume with your completed application. Address in your cover letter why you want to work for PHC, as well as which department would suit you best and why. Incomplete applications and applications without required attachments will be disqualified. Complete job description available upon request to the Department of Human Resources. Blue Heron Place- This position provides support and works collaboratively with a team to address barriers to accessing health care, housing and social services for Partnership Health Center (PHC) patients. This position will work on the Community Care Team. It is focused on working with individuals who were recently housed at Blue Heron Place, and who, prior to this housing opportunity, experienced chronic houselessness. Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast’s paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula! Partnership Health Center (PHC), 2019 and 2022 winner of the Employer of Choice Award for Missoula, and 2022 winner of the Montana Employer of Choice Award, offers impeccable, integrated services to over 17,000 individuals and families. A 14-site, co-applicant Federally Qualified Health Center with Missoula County, PHC fulfills its mission through the provision of a full range of primary care services - medical, dental, behavioral health, and an on-site pharmacy with a dedication to attending to the social determinants of health. Please visit our website to see the amazing benefits you will receive by joining our team such as medical (no cost for employee), dental, and vision insurance, loan forgiveness, retirement plan contributions, and generous paid sick and vacation time. Performs advanced level administrative support duties for programs within Partnership Health Center (PHC) to relieve department professionals and managers of important detail work. Representative Examples of Work Provides administrative support for one or more major health programs; performs data entry requiring specialized programmatic knowledge; maintains logs; manages data; maintains electronic and hard copy files. Performs direct patient contact in facilitating patient throughput in specialized PHC programs. Completes intake and registration of patients, reviews patient charts and inputs information into various electronic health record systems. Facilitates patient flow to ensure schedules are timely. Answers inquiries from the public about a wide variety of program issues and County or departmental policies, rules and regulations. Assists in the dissemination of information necessary to implement programs and County or departmental policies. Performs complex administrative support work requiring the exercise of independent judgment. Takes meeting notes and prepares minutes. Composes and prepares correspondence. Creates reports and forms. Obtains information to complete detailed forms and applications. Assists in obtaining and compiling information and data for use in special reports; uses software to maintain department web pages; conducts research on assigned subjects; uses database applications to run reports and create graphs or charts for reports; may use desk top publishing to create brochures; newsletters or other publications. Prepares, establishes and maintains accurate, complex schedules for providers and clinic facilities using eClinicalWorks; maintains lists for provider on-call coverage. Participates in quality assurance and quality improvement activities. Maintains logs; manages peer review and qualification data. Performs administrative and support tasks including: reception of callers and visitors; scheduling appointments and special events; preparing schedules, disseminating mail and other information; maintaining files; preparing payroll forms; receiving payments by credit card, check and cash; balancing receipts to daily reports; and invoicing. May train and orient new employees. Performs related work as required or directed. SUPERVISION RECEIVED : Works under the general supervision of the Executive Director or designee. SUPERVISION EXERCISED : None. May serve as a lead worker or as team leader on a specific project or program. WORKING RELATIONSHIPS : Numerous contacts with employees in other PHC divisions, other county departments and with the general public to obtain, clarify or give facts or information and to coordinate or advise on work efforts and to resolve operating problems. Minimum Qualifications EDUCATION : Requires high school graduation or GED equivalent. EXPERIENCE : Requires three years of increasingly responsible administrative support work which included working with the general public, and performing word-processing and data entry. SPECIAL REQUIREMENTS : Requires immunizations or proof of immunity to certain infectious diseases and a TB test. New employees will be asked to volunteer vaccination status for required vaccines upon hire and will be offered assistance during hiring to receive necessary immunizations. Employees who have not received the vaccines required for their positions or who are unwilling to voluntarily provide vaccination status for required vaccines will receive a reasonable accommodation where such accommodation does not require an undue hardship or endanger the health or safely of any person. REQUIRED KNOWLEDGE, SKILLS, & ABILITIES: KNOWLEDGE : Considerable knowledge of modern office practices, County office policies and departmental work routines. Considerable knowledge of public policy, public access and process with regard to departmental functions. Considerable knowledge of business English, grammar, spelling, punctuation and math. Working knowledge of billing and bookkeeping. Working knowledge of the principles and practices of HIPAA compliance. Working knowledge of the PHC Corporate Compliance Guidelines. SKILLS : Skill in the use of electronic medical records. Skill in use of a personal computer and related software (word-processing, spreadsheet, database, email). Skill in the use of a keyboard for data entry. ABILITIES : Ability to effectively communicate, orally and in writing, with a wide variety of people. Ability to provide information to the public on a wide range of topics. Ability to make responsible decisions in accordance with established policies and procedures. Ability to coordinate and respond to multiple demands in a stressful setting. Ability to meet deadlines. Ability to establish and maintain effective working relationships with individuals and groups from diverse backgrounds. Ability to maintain confidentiality. Physical/Environmental Demands The work is commonly performed in an office setting with a considerable amount of time using a computer. May require occasional light lifting (up to 20 lbs.). The employee may risk exposure to communicable diseases. This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status. Missoula County will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to: Excellent Medical Health Benefits – Group health benefits, including dental and vision coverage, are available to eligible County employees. The medical health benefits premium is covered for full-time employees. The County contribution is pro-rated on hours paid for part-time employees. The employee pays the premium portion for dependent coverage. Family health benefits coverage is $258.00 per pay period. Medical deductible is $500 for an individual and $1,000 for a family. Flexible Benefits Plan – Pre-tax out-of-pocket medical expenses and day care expenses. Voluntary Life Insurance Coverage, Long and Short-Term Disability, Critical and Accident Insurance are offered through Mutual ofOmaha. Public Employees Retirement System – Montana public employees of the state, university system, local governments and certain employees of school districts are covered by the Public Employees Retirement System (PERS). New members to the PERS have an opportunity to choose between two retirement plan options: the Defined Benefit Plan or the Defined Contribution Plan. Sheriffs' Retirement System (SRS) – A public pension plan for all Montana Sheriffs hired after July 1, 1974 and Detention Officers hired after July 1, 2005. Public Service Loan Forgiveness - Working for Missoula County may qualify you to receive student loan forgiveness. Look here to learn more and understand whether you may be eligible. Supplemental Retirement Benefits are offered through Valic or Nationwide. Sick Leave – Full-time employees accrue 7.38hours per month and are eligible to use sick leave once you have been an employee for 90 days.The accrual is pro-rated for part-time employees. Vacation Leave – Full-time employees accrue 9.24 hours per month and are eligible to use leave after continuous employment for a period of 6 full months. The accrual is pro-rated for part-time employees. Holidays – The County observes eleven legal holidays in even numbered years and ten legal holidays in odd numbered years. Paid Parental Leave (PPL)- In recognition of the importance of bonding and care of a newborn child or a child placed for adoption, Missoula County 6 continuous weeks of PPL to eligible full-time employees that have been with the county for 180 days. The hours are pro-rated for part-time employees. Tuition Assistance - Because we value the professional and personal development of our employees, Missoula County is proud to offer reimbursement of certain education expenses. Closing Date/Time: Continuous
May 04, 2024
Full Time
Definition Priority Application Date : May 16, 2024 by 5:00 PM (Mountain Time) Complete applications with required attachments received by the 'Priority Application Date' will be guaranteed consideration. The position will remain open until filled. TO APPLY : Please complete all sections of the online application, even if a resume is submitted. A resume will not substitute for completing the work history section of the application. Pleas e attach a Cover Letter and Resume with your completed application. Address in your cover letter why you want to work for PHC, as well as which department would suit you best and why. Incomplete applications and applications without required attachments will be disqualified. Complete job description available upon request to the Department of Human Resources. Blue Heron Place- This position provides support and works collaboratively with a team to address barriers to accessing health care, housing and social services for Partnership Health Center (PHC) patients. This position will work on the Community Care Team. It is focused on working with individuals who were recently housed at Blue Heron Place, and who, prior to this housing opportunity, experienced chronic houselessness. Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast’s paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula! Partnership Health Center (PHC), 2019 and 2022 winner of the Employer of Choice Award for Missoula, and 2022 winner of the Montana Employer of Choice Award, offers impeccable, integrated services to over 17,000 individuals and families. A 14-site, co-applicant Federally Qualified Health Center with Missoula County, PHC fulfills its mission through the provision of a full range of primary care services - medical, dental, behavioral health, and an on-site pharmacy with a dedication to attending to the social determinants of health. Please visit our website to see the amazing benefits you will receive by joining our team such as medical (no cost for employee), dental, and vision insurance, loan forgiveness, retirement plan contributions, and generous paid sick and vacation time. Performs advanced level administrative support duties for programs within Partnership Health Center (PHC) to relieve department professionals and managers of important detail work. Representative Examples of Work Provides administrative support for one or more major health programs; performs data entry requiring specialized programmatic knowledge; maintains logs; manages data; maintains electronic and hard copy files. Performs direct patient contact in facilitating patient throughput in specialized PHC programs. Completes intake and registration of patients, reviews patient charts and inputs information into various electronic health record systems. Facilitates patient flow to ensure schedules are timely. Answers inquiries from the public about a wide variety of program issues and County or departmental policies, rules and regulations. Assists in the dissemination of information necessary to implement programs and County or departmental policies. Performs complex administrative support work requiring the exercise of independent judgment. Takes meeting notes and prepares minutes. Composes and prepares correspondence. Creates reports and forms. Obtains information to complete detailed forms and applications. Assists in obtaining and compiling information and data for use in special reports; uses software to maintain department web pages; conducts research on assigned subjects; uses database applications to run reports and create graphs or charts for reports; may use desk top publishing to create brochures; newsletters or other publications. Prepares, establishes and maintains accurate, complex schedules for providers and clinic facilities using eClinicalWorks; maintains lists for provider on-call coverage. Participates in quality assurance and quality improvement activities. Maintains logs; manages peer review and qualification data. Performs administrative and support tasks including: reception of callers and visitors; scheduling appointments and special events; preparing schedules, disseminating mail and other information; maintaining files; preparing payroll forms; receiving payments by credit card, check and cash; balancing receipts to daily reports; and invoicing. May train and orient new employees. Performs related work as required or directed. SUPERVISION RECEIVED : Works under the general supervision of the Executive Director or designee. SUPERVISION EXERCISED : None. May serve as a lead worker or as team leader on a specific project or program. WORKING RELATIONSHIPS : Numerous contacts with employees in other PHC divisions, other county departments and with the general public to obtain, clarify or give facts or information and to coordinate or advise on work efforts and to resolve operating problems. Minimum Qualifications EDUCATION : Requires high school graduation or GED equivalent. EXPERIENCE : Requires three years of increasingly responsible administrative support work which included working with the general public, and performing word-processing and data entry. SPECIAL REQUIREMENTS : Requires immunizations or proof of immunity to certain infectious diseases and a TB test. New employees will be asked to volunteer vaccination status for required vaccines upon hire and will be offered assistance during hiring to receive necessary immunizations. Employees who have not received the vaccines required for their positions or who are unwilling to voluntarily provide vaccination status for required vaccines will receive a reasonable accommodation where such accommodation does not require an undue hardship or endanger the health or safely of any person. REQUIRED KNOWLEDGE, SKILLS, & ABILITIES: KNOWLEDGE : Considerable knowledge of modern office practices, County office policies and departmental work routines. Considerable knowledge of public policy, public access and process with regard to departmental functions. Considerable knowledge of business English, grammar, spelling, punctuation and math. Working knowledge of billing and bookkeeping. Working knowledge of the principles and practices of HIPAA compliance. Working knowledge of the PHC Corporate Compliance Guidelines. SKILLS : Skill in the use of electronic medical records. Skill in use of a personal computer and related software (word-processing, spreadsheet, database, email). Skill in the use of a keyboard for data entry. ABILITIES : Ability to effectively communicate, orally and in writing, with a wide variety of people. Ability to provide information to the public on a wide range of topics. Ability to make responsible decisions in accordance with established policies and procedures. Ability to coordinate and respond to multiple demands in a stressful setting. Ability to meet deadlines. Ability to establish and maintain effective working relationships with individuals and groups from diverse backgrounds. Ability to maintain confidentiality. Physical/Environmental Demands The work is commonly performed in an office setting with a considerable amount of time using a computer. May require occasional light lifting (up to 20 lbs.). The employee may risk exposure to communicable diseases. This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status. Missoula County will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to: Excellent Medical Health Benefits – Group health benefits, including dental and vision coverage, are available to eligible County employees. The medical health benefits premium is covered for full-time employees. The County contribution is pro-rated on hours paid for part-time employees. The employee pays the premium portion for dependent coverage. Family health benefits coverage is $258.00 per pay period. Medical deductible is $500 for an individual and $1,000 for a family. Flexible Benefits Plan – Pre-tax out-of-pocket medical expenses and day care expenses. Voluntary Life Insurance Coverage, Long and Short-Term Disability, Critical and Accident Insurance are offered through Mutual ofOmaha. Public Employees Retirement System – Montana public employees of the state, university system, local governments and certain employees of school districts are covered by the Public Employees Retirement System (PERS). New members to the PERS have an opportunity to choose between two retirement plan options: the Defined Benefit Plan or the Defined Contribution Plan. Sheriffs' Retirement System (SRS) – A public pension plan for all Montana Sheriffs hired after July 1, 1974 and Detention Officers hired after July 1, 2005. Public Service Loan Forgiveness - Working for Missoula County may qualify you to receive student loan forgiveness. Look here to learn more and understand whether you may be eligible. Supplemental Retirement Benefits are offered through Valic or Nationwide. Sick Leave – Full-time employees accrue 7.38hours per month and are eligible to use sick leave once you have been an employee for 90 days.The accrual is pro-rated for part-time employees. Vacation Leave – Full-time employees accrue 9.24 hours per month and are eligible to use leave after continuous employment for a period of 6 full months. The accrual is pro-rated for part-time employees. Holidays – The County observes eleven legal holidays in even numbered years and ten legal holidays in odd numbered years. Paid Parental Leave (PPL)- In recognition of the importance of bonding and care of a newborn child or a child placed for adoption, Missoula County 6 continuous weeks of PPL to eligible full-time employees that have been with the county for 180 days. The hours are pro-rated for part-time employees. Tuition Assistance - Because we value the professional and personal development of our employees, Missoula County is proud to offer reimbursement of certain education expenses. Closing Date/Time: Continuous
CHARLESTON COUNTY, SC
Charleston, SC, United States
Description Develops and manages custom computer systems and databases for the Solicitor's Office; and performs directly related work as required. The work is performed unde4r the supervision of a designated supervisor, but considerable leeway is granted for the exercise of independent judgment and initiative. An employee in this class may exercise supervision over subordinate and related support personnel as assigned. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with County personnel, vendors and the general public. HIRING SALARY RANGE: $64,209 to $84,146 (Estimated Annual Salary) OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY Duties and Responsibilities * Utilizes object oriented Computer Programming languages and Standard Query Language (SQL) to create custom computer applications and reports. * Designs Relational Databases and custom reports. * Analyzes business processes and work flows, and creates automated systems as appropriate. * Assesses departmental/office computer needs and makes related recommendations. * Coordinates training requests. * Carries out project support functions, including support of creation of project plans and managing components of larger projects. * Troubleshoots data lines, communication equipment, terminals, personal computers, printers, network systems and related equipment. * Installs, maintains, updates, repairs, and backs up departmental/office computer system. * Prepares statistical reports, data analysis charts and graphs, and income analysis spreadsheets. * Provides user support for software application, network problems, or hardware and provides training. * Programs and designs reports on program information relative to productivity, client load and financial analysis. * Oversees imaging of documents, including maintaining database integrity, performing database updates, developing procedural controls, and resolving issues of errors in and/or failures of the system. * Creates custom computer software and evaluates purchased software for suitability and cost effectiveness. * Evaluates the efficiency and effectiveness of existing automated and manual systems. * Interacts with software and hardware vendors, including the internal IT contract vendor and external venders and support technicians. * Acts as coordinator/liaison between Department/Office and Technology Services Department or IT contractor. * Develops, monitors or analyzes various reports related to the department operations. * Responds to questions, comments, and requests in a courteous, timely manner. * Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions. * Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems. * Attends meetings, conferences, workshops and training sessions and materials to become and remain current on the principles, practices and new developments in assigned work areas. * Communicates and coordinates regularly with others to maximize the effectiveness and efficiency of interdepartmental operations and activities. * Performs other directly related duties consistent with the role and function of the classification. * May be designated to report to work during hazardous weather or emergency conditions. Minimum Qualifications TRAINING AND EXPERIENCE: * Bachelor's Degree in Computer Science, Information Systems Management, or related field; and * 3 or more years of experience in computer programming, troubleshooting, and/or training; or * Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work. Knowledge, Skills and Abilities Knowledge: * Comprehensive knowledge of Information Systems Management. * Comprehensive knowledge of Microsoft Windows operating systems. * Comprehensive knowledge of database programs used in the relevant Department/Office, such as Microsoft SQL server or Adaptec Sybase Service. * Comprehensive knowledge of desktop and mobile computing platforms. * Comprehensive knowledge of the various hardware (internal & external), software and accessory peripherals utilized in a networked system. * Thorough knowledge of Object Oriented computer programming languages. * Thorough knowledge of Standard Query Language (SQL). * Thorough knowledge of Relational Data Base Design. * Thorough knowledge of County policies and procedures. * Thorough knowledge of query applications. * Thorough knowledge of the business needs relating to the assigned Department/Office. * Thorough knowledge of networking configurations, Internet and e-mail procedures. * Some knowledge of contractual language and procedures common to local, state and federal contacts and grants. Skills: * Skilled in communicating effectively with others, both orally and in writing, using technical and nontechnical language. * Skilled in operating a personal computer using standard or customized software applications appropriate to assigned tasks. Abilities: * Able to work independently or with others to accomplish a common goal. * Able to train others on technical information. * Able to prioritize multiple activities in order to attain goals and objectives, on schedule. * Able to stay abreast of the latest technology in the computer industry and its potential application to the assigned department. * Able to provide effective supervision to assigned personnel as appropriate. * Able to perform work with speed, accuracy, and attention to detail. * Able to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines. * Able to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions. * Able to understand and follow oral and/or written policies, procedures and instructions. * Able and willing to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology. * Able to use integrity, ingenuity, and inventiveness in the performance of assigned tasks.Closing Date/Time:
Mar 21, 2024
Full Time
Description Develops and manages custom computer systems and databases for the Solicitor's Office; and performs directly related work as required. The work is performed unde4r the supervision of a designated supervisor, but considerable leeway is granted for the exercise of independent judgment and initiative. An employee in this class may exercise supervision over subordinate and related support personnel as assigned. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with County personnel, vendors and the general public. HIRING SALARY RANGE: $64,209 to $84,146 (Estimated Annual Salary) OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY Duties and Responsibilities * Utilizes object oriented Computer Programming languages and Standard Query Language (SQL) to create custom computer applications and reports. * Designs Relational Databases and custom reports. * Analyzes business processes and work flows, and creates automated systems as appropriate. * Assesses departmental/office computer needs and makes related recommendations. * Coordinates training requests. * Carries out project support functions, including support of creation of project plans and managing components of larger projects. * Troubleshoots data lines, communication equipment, terminals, personal computers, printers, network systems and related equipment. * Installs, maintains, updates, repairs, and backs up departmental/office computer system. * Prepares statistical reports, data analysis charts and graphs, and income analysis spreadsheets. * Provides user support for software application, network problems, or hardware and provides training. * Programs and designs reports on program information relative to productivity, client load and financial analysis. * Oversees imaging of documents, including maintaining database integrity, performing database updates, developing procedural controls, and resolving issues of errors in and/or failures of the system. * Creates custom computer software and evaluates purchased software for suitability and cost effectiveness. * Evaluates the efficiency and effectiveness of existing automated and manual systems. * Interacts with software and hardware vendors, including the internal IT contract vendor and external venders and support technicians. * Acts as coordinator/liaison between Department/Office and Technology Services Department or IT contractor. * Develops, monitors or analyzes various reports related to the department operations. * Responds to questions, comments, and requests in a courteous, timely manner. * Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions. * Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems. * Attends meetings, conferences, workshops and training sessions and materials to become and remain current on the principles, practices and new developments in assigned work areas. * Communicates and coordinates regularly with others to maximize the effectiveness and efficiency of interdepartmental operations and activities. * Performs other directly related duties consistent with the role and function of the classification. * May be designated to report to work during hazardous weather or emergency conditions. Minimum Qualifications TRAINING AND EXPERIENCE: * Bachelor's Degree in Computer Science, Information Systems Management, or related field; and * 3 or more years of experience in computer programming, troubleshooting, and/or training; or * Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work. Knowledge, Skills and Abilities Knowledge: * Comprehensive knowledge of Information Systems Management. * Comprehensive knowledge of Microsoft Windows operating systems. * Comprehensive knowledge of database programs used in the relevant Department/Office, such as Microsoft SQL server or Adaptec Sybase Service. * Comprehensive knowledge of desktop and mobile computing platforms. * Comprehensive knowledge of the various hardware (internal & external), software and accessory peripherals utilized in a networked system. * Thorough knowledge of Object Oriented computer programming languages. * Thorough knowledge of Standard Query Language (SQL). * Thorough knowledge of Relational Data Base Design. * Thorough knowledge of County policies and procedures. * Thorough knowledge of query applications. * Thorough knowledge of the business needs relating to the assigned Department/Office. * Thorough knowledge of networking configurations, Internet and e-mail procedures. * Some knowledge of contractual language and procedures common to local, state and federal contacts and grants. Skills: * Skilled in communicating effectively with others, both orally and in writing, using technical and nontechnical language. * Skilled in operating a personal computer using standard or customized software applications appropriate to assigned tasks. Abilities: * Able to work independently or with others to accomplish a common goal. * Able to train others on technical information. * Able to prioritize multiple activities in order to attain goals and objectives, on schedule. * Able to stay abreast of the latest technology in the computer industry and its potential application to the assigned department. * Able to provide effective supervision to assigned personnel as appropriate. * Able to perform work with speed, accuracy, and attention to detail. * Able to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines. * Able to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions. * Able to understand and follow oral and/or written policies, procedures and instructions. * Able and willing to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology. * Able to use integrity, ingenuity, and inventiveness in the performance of assigned tasks.Closing Date/Time:
DEL NORTE COUNTY
Crescent City, California, United States
General Recruitment Information: This recruitment will establish a list of candidates to be used in filling the vacancy as well as an eligibility list that may be used for future vacancies or temporary help for up to one (1) year. Job Opportunity: Only online applications are accepted. It is the responsibility of each applicant to review the full job description and requirements. Resumes are encouraged, but will not be accepted in lieu of required application materials. Applications which are incomplete as of the final date to apply will be eliminated from consideration. Candidates who meet all the minimum qualifications may be invited to an oral interview. Extra help positions do not have an associated Benefit Plan Closing Date/Time: 5/30/2024 5:00 PM Pacific
May 17, 2024
Part Time
General Recruitment Information: This recruitment will establish a list of candidates to be used in filling the vacancy as well as an eligibility list that may be used for future vacancies or temporary help for up to one (1) year. Job Opportunity: Only online applications are accepted. It is the responsibility of each applicant to review the full job description and requirements. Resumes are encouraged, but will not be accepted in lieu of required application materials. Applications which are incomplete as of the final date to apply will be eliminated from consideration. Candidates who meet all the minimum qualifications may be invited to an oral interview. Extra help positions do not have an associated Benefit Plan Closing Date/Time: 5/30/2024 5:00 PM Pacific
The City of Irvine seeks a passionate and motivated individual for the Public Safety Technology Support position. The Technology and Innovation unit is responsible for maintaining and improving current public safety systems, as well as researching and implementing various new technologies. Under direction of the Public Safety Technology Analyst, perform varied technical and analytical assignments involving the implementation, operation, maintenance, and upgrade of computer hardware, software, networks, and telecommunications systems. Your Impact Assists in the configuration and installation of hardware, software, network, and mobile data implementation projects for the Public Safety Department, while also configuring and repairing equipment such as MDCs, wireless routers, cameras, and other devices within or attached to public safety vehicles. Installs, instructs, and coordinates the use of information systems, ensuring that systems meet user's needs, including, meeting automation needs, developing alternative solutions, and reviewing or recommending new or modified programs, systems, and upgrades Participates in the testing of new equipment and software programs to determine compatibility with current environment and public safety standards; recommends procedural changes to improve systems operations, minimize risks, and ensure hardware and software integrity. Troubleshoots technical problems with critical public safety systems, servers, and equipment, including investigating and resolving problems and issues with systems, monitoring system activity and performance Provides suggestions for designing and implementing new technology, including system topology and server configuration while; ensuring systems adhere to public safety and CJIS security standards. Plans for new systems and expansion by providing specifications and data related to increased loads, and schedule operating systems and applications software updates. Acts as departmental liaison for information technology matters in contacts with other City departments, contractors, consultants, and vendors for performance of information technology projects. Serves as a technical resource to City staff. Interfaces/confers with IT employees and contracted IT staff on department's technical needs and concerns. Maintains up-to-date knowledge of state-of-the art technology trends for the public safety field and continuously evaluates the potential for upgrade of department systems. Coordinates contractor and consultant services for maintenance of hardware and software; identifies and prioritizes needed changes in applications and systems. Assists public safety staff with technical questions, service requests, and problems with software applications and devices; trains staff members on technology equipment and systems. Additional information about this position can be found here . Minimum Qualifications Associate degree in information management systems, computer science, systems analysis, or a related field and three years progressively responsible experience in the analysis and design of application systems, including network systems or any combination of education and experience that provides equivalent knowledge, skills, and abilities. Best Fit Strong problem-solving ability to identify solutions to complex problems. Knowledge of Information Technology Infrastructure Library (ITIL) framework and understanding of Project Management Institute (PMI) Project Management Body of Knowledge (PMBOK) methodology. Knowledge of public safety technology Hands-on experience in troubleshooting common computer hardware, network, and software issues. Your Team Irvine is recognized as one of America's Best Places to Live, according to Money Magazine. The City of Irvine features an array of entertainment and recreational opportunities including exceptional parks, open space preservations, sport complexes, and master-planned communities. The Irvine Police Department provides exceptional service, innovative programs, and diverse cultural experiences in vibrant and sustainable spaces. Irvine is recognized as America's Safest City for 18 years in a row based on low violent crime rates compared to other cities of similar size. The Process The selection process may include an examination, oral interview(s), and a background investigation prior to appointment. This recruitment may establish an eligibility list to fill future positions in similar and/or lower classifications within the organization. More information regarding the hiring process can be found here . Equal Opportunity Employer The City of Irvine is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. We encourage you to inform Human Resources at least two business days prior to the first phase of the selection process if you have a disability that may require an accommodation. Closing Date/Time: 5/27/2024 5:00 PM Pacific
May 14, 2024
Full Time
The City of Irvine seeks a passionate and motivated individual for the Public Safety Technology Support position. The Technology and Innovation unit is responsible for maintaining and improving current public safety systems, as well as researching and implementing various new technologies. Under direction of the Public Safety Technology Analyst, perform varied technical and analytical assignments involving the implementation, operation, maintenance, and upgrade of computer hardware, software, networks, and telecommunications systems. Your Impact Assists in the configuration and installation of hardware, software, network, and mobile data implementation projects for the Public Safety Department, while also configuring and repairing equipment such as MDCs, wireless routers, cameras, and other devices within or attached to public safety vehicles. Installs, instructs, and coordinates the use of information systems, ensuring that systems meet user's needs, including, meeting automation needs, developing alternative solutions, and reviewing or recommending new or modified programs, systems, and upgrades Participates in the testing of new equipment and software programs to determine compatibility with current environment and public safety standards; recommends procedural changes to improve systems operations, minimize risks, and ensure hardware and software integrity. Troubleshoots technical problems with critical public safety systems, servers, and equipment, including investigating and resolving problems and issues with systems, monitoring system activity and performance Provides suggestions for designing and implementing new technology, including system topology and server configuration while; ensuring systems adhere to public safety and CJIS security standards. Plans for new systems and expansion by providing specifications and data related to increased loads, and schedule operating systems and applications software updates. Acts as departmental liaison for information technology matters in contacts with other City departments, contractors, consultants, and vendors for performance of information technology projects. Serves as a technical resource to City staff. Interfaces/confers with IT employees and contracted IT staff on department's technical needs and concerns. Maintains up-to-date knowledge of state-of-the art technology trends for the public safety field and continuously evaluates the potential for upgrade of department systems. Coordinates contractor and consultant services for maintenance of hardware and software; identifies and prioritizes needed changes in applications and systems. Assists public safety staff with technical questions, service requests, and problems with software applications and devices; trains staff members on technology equipment and systems. Additional information about this position can be found here . Minimum Qualifications Associate degree in information management systems, computer science, systems analysis, or a related field and three years progressively responsible experience in the analysis and design of application systems, including network systems or any combination of education and experience that provides equivalent knowledge, skills, and abilities. Best Fit Strong problem-solving ability to identify solutions to complex problems. Knowledge of Information Technology Infrastructure Library (ITIL) framework and understanding of Project Management Institute (PMI) Project Management Body of Knowledge (PMBOK) methodology. Knowledge of public safety technology Hands-on experience in troubleshooting common computer hardware, network, and software issues. Your Team Irvine is recognized as one of America's Best Places to Live, according to Money Magazine. The City of Irvine features an array of entertainment and recreational opportunities including exceptional parks, open space preservations, sport complexes, and master-planned communities. The Irvine Police Department provides exceptional service, innovative programs, and diverse cultural experiences in vibrant and sustainable spaces. Irvine is recognized as America's Safest City for 18 years in a row based on low violent crime rates compared to other cities of similar size. The Process The selection process may include an examination, oral interview(s), and a background investigation prior to appointment. This recruitment may establish an eligibility list to fill future positions in similar and/or lower classifications within the organization. More information regarding the hiring process can be found here . Equal Opportunity Employer The City of Irvine is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. We encourage you to inform Human Resources at least two business days prior to the first phase of the selection process if you have a disability that may require an accommodation. Closing Date/Time: 5/27/2024 5:00 PM Pacific
City of McKinney, TX
McKinney, Texas, United States
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Under the context of the Perfect Client Experience (PCE model) in the IT Operations Guide, this position is responsible for providing technical support to the team responsible for a subset of business systems applications; integrates and develops desktop/browser-based applications for back-end server processes. Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Administer and provide operational support of application(s). Manage and execute application installation, upgrade and patching projects. Utilize ticketing system to document and track all inbound and outbound customer interactions. Identification and implementation of enhancements to current applications(s). Articulate timely responses to all customers and internal stakeholder needs. Improve and document the technical processes around application support, create and publish knowledge articles. Support customer inquiries and requests on application(s). Gain an understanding of how the customer utilizes the application and look for area's to suggest changes to improve efficiencies for our customers. Maintain applications backups, plan for system availability, and troubleshoot and repair problems through resolution. Work with external vendors and technical support teams to resolve issues and deliver strategic enhancements. Automate manual activities of application(s). Provide metric reporting for various applications and systems. Maintain a high level of customer service and provide long range planning to user departments. Adhere to and maintain departmental standards, procedures, and documentation. Comply with all written City policies and procedures. Adhere to assigned work schedule as outlined in City and department attendance policies and procedures. Thorough familiarity with services/frameworks, and/or Application Programming. Interfaces (APIs) to communicate with server software and access databases. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Ability to prioritize and engage management in situations when prioritization is a challenge. Demonstrated ability to develop rapport with all levels of clients (internal and external) and address their respective issues quickly and accurately. Experience working in a matrixed position. Strong organizational/time management skills required. Exceptional analytical and critical thinking skills. Excellent oral, written and interpersonal skills. Ability to work well independently. Proficient in Excel and data mapping. Able to support web based applications. Required Qualifications MINIMUM QUALIFICATIONS Bachelor's degree from an accredited educational institution in Computer Science or related discipline. Four years of progressively responsible experience in Information Technology Systems with experience working with enterprise wide vendor software applications and experience in IT support. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. PREFERRED QUALIFICATIONS Three or more years of experience in enterprise application administration (installation, upgrading, patching, user access management). Two or more years of experience in report building using Crystal Reports/SSRS/Cognos. 1-2 years of experience with implementation and/or configuration of Enterprise Resource Planning systems. Familiarity with ITIL Framework. One or more years of experience in ServiceNow/Central Square Technologies/Superion applications. Well versed in Windows platform and network technologies. Experience in a municipal environment. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. Must have Class C Texas Driver's License Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (50 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual and sound perception and discrimination and oral communications ability. WORK ENVIRONMENT There is limited exposure to environmental conditions. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. The City offers a full complement of benefits: Health Insurance Medical, Dental, Vision Insurance Health Savings Account (HSA), Flexible Spending Medical and Childcare Account (FSA) Mental Health Care and Employee Assistance Program (EAP) City-paid and VoluntaryLifeInsurance City-paid and VoluntaryLong Term Disability Insurance Supplemental Insurance through Aflac Additional Benefits Legal Services through Legal Shield Tuition Reimbursement (up to $10,000 per year) Wellness Program (earn up to $600 per year) Retirement Texas Municipal Retirement System (TMRS) Mandatory 7% employee contribution City match 2:1 5 year vesting Retire after 20 years of service, or age 60 with 5 years of service 457(b) Deferred Compensation Plans Paid Time Off (PTO) Paid Vacation (80 hours per year for new hires; tieredincreases after 2 yrs) Sick Leave (135 hours per year for yourself and immediate family) Paid Parental Leave (80 hours for birth, adoption, or placement of a child in foser care) Ten Paid Holidays Personal Day Optional compensatory time for hourly employees Compensatory time for salaried employees For more detailed information, please see the City of McKinney's summary of benefits . Closing Date/Time: Continuous
Apr 22, 2024
Full Time
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Under the context of the Perfect Client Experience (PCE model) in the IT Operations Guide, this position is responsible for providing technical support to the team responsible for a subset of business systems applications; integrates and develops desktop/browser-based applications for back-end server processes. Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Administer and provide operational support of application(s). Manage and execute application installation, upgrade and patching projects. Utilize ticketing system to document and track all inbound and outbound customer interactions. Identification and implementation of enhancements to current applications(s). Articulate timely responses to all customers and internal stakeholder needs. Improve and document the technical processes around application support, create and publish knowledge articles. Support customer inquiries and requests on application(s). Gain an understanding of how the customer utilizes the application and look for area's to suggest changes to improve efficiencies for our customers. Maintain applications backups, plan for system availability, and troubleshoot and repair problems through resolution. Work with external vendors and technical support teams to resolve issues and deliver strategic enhancements. Automate manual activities of application(s). Provide metric reporting for various applications and systems. Maintain a high level of customer service and provide long range planning to user departments. Adhere to and maintain departmental standards, procedures, and documentation. Comply with all written City policies and procedures. Adhere to assigned work schedule as outlined in City and department attendance policies and procedures. Thorough familiarity with services/frameworks, and/or Application Programming. Interfaces (APIs) to communicate with server software and access databases. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Ability to prioritize and engage management in situations when prioritization is a challenge. Demonstrated ability to develop rapport with all levels of clients (internal and external) and address their respective issues quickly and accurately. Experience working in a matrixed position. Strong organizational/time management skills required. Exceptional analytical and critical thinking skills. Excellent oral, written and interpersonal skills. Ability to work well independently. Proficient in Excel and data mapping. Able to support web based applications. Required Qualifications MINIMUM QUALIFICATIONS Bachelor's degree from an accredited educational institution in Computer Science or related discipline. Four years of progressively responsible experience in Information Technology Systems with experience working with enterprise wide vendor software applications and experience in IT support. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. PREFERRED QUALIFICATIONS Three or more years of experience in enterprise application administration (installation, upgrading, patching, user access management). Two or more years of experience in report building using Crystal Reports/SSRS/Cognos. 1-2 years of experience with implementation and/or configuration of Enterprise Resource Planning systems. Familiarity with ITIL Framework. One or more years of experience in ServiceNow/Central Square Technologies/Superion applications. Well versed in Windows platform and network technologies. Experience in a municipal environment. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. Must have Class C Texas Driver's License Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (50 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual and sound perception and discrimination and oral communications ability. WORK ENVIRONMENT There is limited exposure to environmental conditions. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. The City offers a full complement of benefits: Health Insurance Medical, Dental, Vision Insurance Health Savings Account (HSA), Flexible Spending Medical and Childcare Account (FSA) Mental Health Care and Employee Assistance Program (EAP) City-paid and VoluntaryLifeInsurance City-paid and VoluntaryLong Term Disability Insurance Supplemental Insurance through Aflac Additional Benefits Legal Services through Legal Shield Tuition Reimbursement (up to $10,000 per year) Wellness Program (earn up to $600 per year) Retirement Texas Municipal Retirement System (TMRS) Mandatory 7% employee contribution City match 2:1 5 year vesting Retire after 20 years of service, or age 60 with 5 years of service 457(b) Deferred Compensation Plans Paid Time Off (PTO) Paid Vacation (80 hours per year for new hires; tieredincreases after 2 yrs) Sick Leave (135 hours per year for yourself and immediate family) Paid Parental Leave (80 hours for birth, adoption, or placement of a child in foser care) Ten Paid Holidays Personal Day Optional compensatory time for hourly employees Compensatory time for salaried employees For more detailed information, please see the City of McKinney's summary of benefits . Closing Date/Time: Continuous
Job Summary The Mohave County Attorney's Office is currently recruiting for an Administration Specialist located in Kingman, AZ. Performs advanced professional level work involved in the analysis, review, and document preparation of various tasks. REPORTS TO Work is performed under the direction or general supervision, depending upon assignment, of a higher level of authority. SUPERVISION EXERCISED As assigned, may exercise technical, functional, or direct supervision of subordinates. Essential Job Functions Gathers and prepares materials for special reports, forms, policy information and summaries upon request. Supports and/or assists with accounting methods and internal controls for budget purposes and prepares reports of findings and submits recommendations. Acts in a supporting capacity to department leadership as facilitator in the implementation of budgetary and financial policies, procedures, and systems. Assists in the preparation of budget schedules, presentations, hearings, reconciliation, and balances detailed data in an automated budget system with departmental budget submissions. Monitors and provides quality assurance reviews for information in databases and systems associated with grants. As needed prepares documents, recommendations, and reports of department programs for presentation to the Board of Supervisors. Assists in the review and revision of program policies to insure compliance with federal and state requirement and insure the effective administration of the department's contracts, grants, programs, and projects. Assists in the development and preparation of procedures for the administration of grants, contracts, and special projects for local, state and federal funding. Coordinates and performs a variety of advanced level administrative staff work such as: planning and research activities; preparing correspondence, reports, agendas, statistical information, and budget materials; and develops, and assists in the development of, policies, procedures, and training. As assigned to the County Attorney’s Office: Case Management System Administrator. Develops Templates, and modifies as needed when Statutes are updated, or form changes become necessary. Works as our in-house IT Support for our Case Management System Previous County Attorney’s Office experience preferred but not necessary.Arizona Department of Public Safety System Security Officer. Effectively manages ALL TOC Certifications and ensures compliance with ACJIS (Arizona Criminal Justice Information System) for our office. It is key we are in compliance as we must have immediate access to run criminal histories in-house. Effectively manages Policies and Procedures, and implemented same, for our Case Management System (with approval of Chief Deputy/County Attorney).Runs monthly statistical Reports for review by County Attorney and Chief Deputy.Acts in a supporting capacity to department leadership as facilitator in the implementation of policies, procedures, and systems.Monitors and provides quality assurance reviews for information in databases and systems associated with grants.Communicates effectively, verbally and in writing.Back-up for every position in the office, including receptionist, legal secretary.Liaison for MCAO with All Legal Departments as well as Law Enforcement Agencies.Coordinates and performs a variety of advanced level administrative staff work such as: planning and research activities; preparing correspondence, reports, agendas, statistical information, and budget materials; and develops, and assists in the development of, policies, procedures, and training.Act as primary approver bi-weekly for ESS time sheets.Learn and become proficient in MUNIS (Finance System) to include but not limited to: Claims processing; P-card reconciliation; and ESS Time Sheets.Act as office lead in the absence of Legal Services Administrator. SECONDARY JOB FUNCTIONS Performs special assignments as requested. Performs related work as required. Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications High School diploma /GED (General Education Degree). Associate's Degree with course-work in Business Administration, Grants Administration, Public Administration, Accounting, or a closely related area. Three (3) years of progressively responsible administrative work, two (2) years of which were involved in the developing and/or administering of grants, budgets, contracts, and/or advanced level special projects. Or an equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications. SPECIAL JOB REQUIREMENT Must possess a valid driver’s license for operation of motor vehicles on Arizona roads at the start of employment and maintain said license while employed in this position. Must provide driving history upon acceptance of appointment at no cost to the County. Knowledge, Skills & Abilities Knowledge of: Maintenance and administration of grants, contracts, and budgets. Principles and techniques of governmental budgeting, budgetary control, fiscal management, and accounting. The principles and practices of public administration and the principles of organization and management. Budgetary and fiscal policy and procedures including applicable sources of revenue. Legal requirements and regulations affecting fiscal management. The applications of data processing techniques to accounting systems. Computing literacy to include use of electronic spreadsheet applications. Project management. Courtesy and tact in dealing with the public and public officials. Computing literacy to include use of electronic spreadsheet and word processing applications. Mohave County Personnel Policies and Procedures, and Department Regulations. Operation of a customer service and utility billing office. Skill in: Efficiently operating and utilizing modern office machines as necessary to include computers, word processing equipment, copiers, fax transmittal machines, calculators, and related software and peripheral equipment. Communicating and maintaining professionalism with the public, co-workers, and work contacts. Ability to: Administer and monitor grants, contracts, and financial reporting. Develop special projects guidelines, policies, and procedures. Understand, interpret, and apply pertinent federal and state laws and regulations and departmental rules and procedures to the administration, coordination and performance of activities associated with the administration of grants, contracts and special projects. Analyze and evaluate data collected to develop and prepare concise, orderly recommendations and reports in a timely manner. Make decisions in accordance with established policies and regulations. Communicate clearly and concisely, both orally and in writing. Effectively communicate and establish relationships with the public, staff, and work contacts. Act and communicate in a professional manner with the public, co-workers, and work contacts. Work independently in completing assigned tasks accurately and in maintaining standard correspondence, files, and reports of the office. Comply with Mohave County Personnel Policies and Procedures, and Department Regulations. Attend meetings to represent Department/Division including occasional travel for meetings and/or conferences. Perform the essential functions of the job specifications with or without a reasonable accommodation.
Mar 09, 2024
Full Time
Job Summary The Mohave County Attorney's Office is currently recruiting for an Administration Specialist located in Kingman, AZ. Performs advanced professional level work involved in the analysis, review, and document preparation of various tasks. REPORTS TO Work is performed under the direction or general supervision, depending upon assignment, of a higher level of authority. SUPERVISION EXERCISED As assigned, may exercise technical, functional, or direct supervision of subordinates. Essential Job Functions Gathers and prepares materials for special reports, forms, policy information and summaries upon request. Supports and/or assists with accounting methods and internal controls for budget purposes and prepares reports of findings and submits recommendations. Acts in a supporting capacity to department leadership as facilitator in the implementation of budgetary and financial policies, procedures, and systems. Assists in the preparation of budget schedules, presentations, hearings, reconciliation, and balances detailed data in an automated budget system with departmental budget submissions. Monitors and provides quality assurance reviews for information in databases and systems associated with grants. As needed prepares documents, recommendations, and reports of department programs for presentation to the Board of Supervisors. Assists in the review and revision of program policies to insure compliance with federal and state requirement and insure the effective administration of the department's contracts, grants, programs, and projects. Assists in the development and preparation of procedures for the administration of grants, contracts, and special projects for local, state and federal funding. Coordinates and performs a variety of advanced level administrative staff work such as: planning and research activities; preparing correspondence, reports, agendas, statistical information, and budget materials; and develops, and assists in the development of, policies, procedures, and training. As assigned to the County Attorney’s Office: Case Management System Administrator. Develops Templates, and modifies as needed when Statutes are updated, or form changes become necessary. Works as our in-house IT Support for our Case Management System Previous County Attorney’s Office experience preferred but not necessary.Arizona Department of Public Safety System Security Officer. Effectively manages ALL TOC Certifications and ensures compliance with ACJIS (Arizona Criminal Justice Information System) for our office. It is key we are in compliance as we must have immediate access to run criminal histories in-house. Effectively manages Policies and Procedures, and implemented same, for our Case Management System (with approval of Chief Deputy/County Attorney).Runs monthly statistical Reports for review by County Attorney and Chief Deputy.Acts in a supporting capacity to department leadership as facilitator in the implementation of policies, procedures, and systems.Monitors and provides quality assurance reviews for information in databases and systems associated with grants.Communicates effectively, verbally and in writing.Back-up for every position in the office, including receptionist, legal secretary.Liaison for MCAO with All Legal Departments as well as Law Enforcement Agencies.Coordinates and performs a variety of advanced level administrative staff work such as: planning and research activities; preparing correspondence, reports, agendas, statistical information, and budget materials; and develops, and assists in the development of, policies, procedures, and training.Act as primary approver bi-weekly for ESS time sheets.Learn and become proficient in MUNIS (Finance System) to include but not limited to: Claims processing; P-card reconciliation; and ESS Time Sheets.Act as office lead in the absence of Legal Services Administrator. SECONDARY JOB FUNCTIONS Performs special assignments as requested. Performs related work as required. Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications High School diploma /GED (General Education Degree). Associate's Degree with course-work in Business Administration, Grants Administration, Public Administration, Accounting, or a closely related area. Three (3) years of progressively responsible administrative work, two (2) years of which were involved in the developing and/or administering of grants, budgets, contracts, and/or advanced level special projects. Or an equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications. SPECIAL JOB REQUIREMENT Must possess a valid driver’s license for operation of motor vehicles on Arizona roads at the start of employment and maintain said license while employed in this position. Must provide driving history upon acceptance of appointment at no cost to the County. Knowledge, Skills & Abilities Knowledge of: Maintenance and administration of grants, contracts, and budgets. Principles and techniques of governmental budgeting, budgetary control, fiscal management, and accounting. The principles and practices of public administration and the principles of organization and management. Budgetary and fiscal policy and procedures including applicable sources of revenue. Legal requirements and regulations affecting fiscal management. The applications of data processing techniques to accounting systems. Computing literacy to include use of electronic spreadsheet applications. Project management. Courtesy and tact in dealing with the public and public officials. Computing literacy to include use of electronic spreadsheet and word processing applications. Mohave County Personnel Policies and Procedures, and Department Regulations. Operation of a customer service and utility billing office. Skill in: Efficiently operating and utilizing modern office machines as necessary to include computers, word processing equipment, copiers, fax transmittal machines, calculators, and related software and peripheral equipment. Communicating and maintaining professionalism with the public, co-workers, and work contacts. Ability to: Administer and monitor grants, contracts, and financial reporting. Develop special projects guidelines, policies, and procedures. Understand, interpret, and apply pertinent federal and state laws and regulations and departmental rules and procedures to the administration, coordination and performance of activities associated with the administration of grants, contracts and special projects. Analyze and evaluate data collected to develop and prepare concise, orderly recommendations and reports in a timely manner. Make decisions in accordance with established policies and regulations. Communicate clearly and concisely, both orally and in writing. Effectively communicate and establish relationships with the public, staff, and work contacts. Act and communicate in a professional manner with the public, co-workers, and work contacts. Work independently in completing assigned tasks accurately and in maintaining standard correspondence, files, and reports of the office. Comply with Mohave County Personnel Policies and Procedures, and Department Regulations. Attend meetings to represent Department/Division including occasional travel for meetings and/or conferences. Perform the essential functions of the job specifications with or without a reasonable accommodation.
Cal State University (CSU) LA
5151 State University Drive, Los Angeles, CA 90032, USA
Job No: 536635; 3/1/2024 BASELINE INFORMATION SPECIALIST ITC-Career ITS Salary Range: $4,912 - $12,124/Monthly (Budgeted Hiring Salary Range: $4,912 - $5,000/Monthly) Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; non-exempt classification. Essential Functions : Under the direction of the Baseline Services Manager, the incumbent leads the Baseline team during computer refreshes, hardware upgrades, and maintenance in the open-access labs, department labs, electronic classrooms, and faculty and administrative offices. The incumbent administers collections of transfers and change information for the asset management database, including sales, surveys, and disposition of outdated computers. The incumbent is responsible in managing updates for the asset management including all transfers and updates in the Baseline Asset database. The incumbent should have technical knowledge and judgment to prioritize work tasks. The incumbent works with the baseline service coordinator to track and update all asset management data regarding equipment and inventory from deliveries and projects. The incumbent provides project coordination and support to the Desktop Services team in testing and deploying newly created images for all supported baseline desktops, laptops, and tablets. Required Qualifications & Experience : A bachelor's degree from an accredited four-year college or university in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. The incumbent must have three years of hands-on experience setting up new computers, installing and testing hardware, and imaging computers. Experience tracking assets and coordination of computer deliveries with campus IT support staff; with end users interaction and technology consultancy; and experience of security procedures and best practices related to campus systems. The incumbent must have working knowledge of Asset Database or ServiceNow; PC, Macintosh, laptop and tablet computers, operating systems, and applications; how operating systems, software, and hardware interact for problem identification; Microsoft Office 365, including MS Word, Excel, Outlook, PowerPoint, and Access. The incumbent must have demonstrate analytical skills; strong interpersonal skills related to providing customer service: patience, diligence, compassion, and professionalism; and must have good verbal, written, and listening communication skills. The incumbent must be proficient in the ability to organize work and tasks to be completed simultaneously or sequentially without degradation in work integrity; respond quickly to problems, prioritize actions, and quickly initiate corrective action; and independently apply technical judgment, work autonomously, and take initiative. The incumbent must have a demonstrated interest and/or ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the California State University. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Closing Date : Review of applications will begin on March 15, 2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Mar 01 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Job No: 536635; 3/1/2024 BASELINE INFORMATION SPECIALIST ITC-Career ITS Salary Range: $4,912 - $12,124/Monthly (Budgeted Hiring Salary Range: $4,912 - $5,000/Monthly) Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; non-exempt classification. Essential Functions : Under the direction of the Baseline Services Manager, the incumbent leads the Baseline team during computer refreshes, hardware upgrades, and maintenance in the open-access labs, department labs, electronic classrooms, and faculty and administrative offices. The incumbent administers collections of transfers and change information for the asset management database, including sales, surveys, and disposition of outdated computers. The incumbent is responsible in managing updates for the asset management including all transfers and updates in the Baseline Asset database. The incumbent should have technical knowledge and judgment to prioritize work tasks. The incumbent works with the baseline service coordinator to track and update all asset management data regarding equipment and inventory from deliveries and projects. The incumbent provides project coordination and support to the Desktop Services team in testing and deploying newly created images for all supported baseline desktops, laptops, and tablets. Required Qualifications & Experience : A bachelor's degree from an accredited four-year college or university in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. The incumbent must have three years of hands-on experience setting up new computers, installing and testing hardware, and imaging computers. Experience tracking assets and coordination of computer deliveries with campus IT support staff; with end users interaction and technology consultancy; and experience of security procedures and best practices related to campus systems. The incumbent must have working knowledge of Asset Database or ServiceNow; PC, Macintosh, laptop and tablet computers, operating systems, and applications; how operating systems, software, and hardware interact for problem identification; Microsoft Office 365, including MS Word, Excel, Outlook, PowerPoint, and Access. The incumbent must have demonstrate analytical skills; strong interpersonal skills related to providing customer service: patience, diligence, compassion, and professionalism; and must have good verbal, written, and listening communication skills. The incumbent must be proficient in the ability to organize work and tasks to be completed simultaneously or sequentially without degradation in work integrity; respond quickly to problems, prioritize actions, and quickly initiate corrective action; and independently apply technical judgment, work autonomously, and take initiative. The incumbent must have a demonstrated interest and/or ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the California State University. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Closing Date : Review of applications will begin on March 15, 2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Mar 01 2024 Pacific Standard Time Applications close: Closing Date/Time:
Cal State University (CSU) Humboldt
1 Harpst Street, Arcata, CA 95521, USA
Administrative Support Coordinator ITEPP/ELITE Scholars Department: ITEPP/ELITE Scholars Job #535214 First Review Date: Wednesday, March 27, 2024 Open Until Filled At Cal Poly Humboldt, bold hearts and open minds shape the future. Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world. Cal Poly Humboldt is proud to have nearly 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs - all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt. Cal Poly Humboldt is a Hispanic-Serving Institution that strives to foster an inclusive and equitable community to support our students of diverse backgrounds. We are committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality committed to working in a multicultural and multiracial community that reflects the diversity of the state. Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field. (Job #535214) Administrative Support Coordinator I, Administrative Support Coordinator ITEPP/ELITE Scholars, Salary Range: $3,505 - $5,508 monthly. Appointments are typically made at the beginning of the salary range. Salary is commensurate with qualifications and experience. This is a full-time, benefited, non-exempt, 12-month pay plan permanent position with a one-year probationary period in Department of Indian Tribal & Education Personnel Program/ELITE Scholars. This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre-tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 14 paid holidays per year. Additional benefits information can be found at https://hraps.humboldt.edu/employee-benefits . Position Summary: Under the lead work direction of the Coordinator for ITEPP & ELITE Scholars, this position provides administrative coordination and support to the ELITE Scholars and ITEPP programs. This includes the Coordinator, Student Support Specialist, and student staff. The Administrative Support Coordinator position provides support for the ELITE Scholars and ITEPP programs with all fiscal transactions, events, travel, budgeting, and programming oversight. Additionally, the ASC oversees the management of the office and trains and provides lead work direction to multiple student assistants. Key Responsibilities: 25% Administrative Support: Receives and composes sensitive correspondence and other communications; Maintains paper and electronic filing systems; responsible for creating and maintaining departmental procedures manual; Arranges and creates meetings to support ELITE Scholars; Responsible for tracking incoming communication with prospective students or partners, and then referring them to the correct person(s)/department(s); Responsible for office inventory, equipment maintenance, and ordering supplies; assists with the submission of requisitions and purchase orders as required; Prepares and submits ProCards; Processes reimbursements and other expense-related activities; Tracks and maintain shadow budget for the program, including stateside, advancement, and auxiliary funding. Support and editing for website 25% Customer/Client Services Supports and coordinates general office activities and provides and oversees all reception services, including receiving a wide variety of visitors, including students, staff, alumni, and community members. Assists with travel arrangements for the coordinator, student services specialist, and students; this includes booking travel, submitting travel authorizations and expense reports in a timely manner. Assess student issues for appropriate referral in the main ELITE Scholars office. Acts as the key advisor for the department and is responsible for requesting PeopleSoft access, key cards, phone line connections, printer payments, maintenance requests, makes room reservations, etc. 30% Special Events Coordination and Support: Supports and/or coordinates the planning special events; Performs event-based budget reconciliation and reporting using financial reporting spreadsheets; Assists in the outreach and promotion of events; Responsible for ongoing coordination of welcome and graduation receptions 15% Student staff and Interns Oversees and trains the department office student assistants; Orienting and onboarding all undergraduate and graduate student assistants; Establishes priorities and workflow, delegating work as needed; and completes student time sheets; Provides support for onboarding, orientation, and other tasks related to interns 5% Other Duties as Assigned: Knowledge, Skills, and Abilities Associated with this Position Include: Experience to be fully functional in all technical aspects of work assignments) Organizational, task and time management skills, including planning, prioritizing, and managing work in a confidential office setting with diverse demands and frequent interruptions. Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures. Thorough knowledge of English grammar, punctuation, and spelling. Thorough knowledge of office systems and ability to use a broader range of technology, systems, and packages. Ability to independently handle multiple work unit priorities and projects: Recognizing and quickly accommodating changing priorities; performing detail work accurately and efficiently. Problem solving and researching solutions; using independent judgment in decision making; ability to work independently. Ability to apply independently a wide variety of policies and procedures where specific guidelines may not exist. Working knowledge of budget policies and procedures. Ability to perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections. Ability to draft and compose correspondence and standard reports. Ability to handle effectively a broader range of interpersonal contacts, including those at a higher level and those sensitive in nature: Excellent communication and collaboration skills, including the ability to establish and maintain positive working relationships, communicate effectively with a diverse population, and demonstrate excellent interpersonal skills. Skills in establishing and maintaining positive working relationships, communicating effectively with a diverse population, and demonstrating excellent interpersonal skills. Minimum Qualifications: Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. A knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Preferred Qualifications: Knowledge of: Grant writing and expenditure processes. Experience working with foster youth Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the Apply Now button: Letter of Interest Resume or Curriculum Vitae Contact information for at least three professional references Application Deadline: The deadline to submit application materials for first reviews is Wednesday, March 27, 2024. Any inquiries about this recruitment can be directed to careers@humboldt.edu or Cal Poly Humboldt’s Human Resources Office at (707) 826-3626. Cal Poly Humboldt sits on the traditional homelands of the Wiyot people in what is currently called Arcata, CA. The Wiyot people call the area Goudi’ni (over in the woods). Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies. Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply. Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed. CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measure established by each campus. The systemwide policy can be found at CSU Vaccination Policy and any questions you have may be submitted to hr@humboldt.edu . Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a “Campus Security Authority”, pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment. CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS) Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information. Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position. Cal Poly Humboldt is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Cal Poly Humboldt can be found at www.humboldt.edu. Cal Poly Humboldt is a Title IX/Affirmative Action/Equal Opportunity employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status. Mandated Reporting: This position may be considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training. Class Code: 1035 Publication Date: March 12, 2024 Advertised: Mar 12 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 13, 2024
Administrative Support Coordinator ITEPP/ELITE Scholars Department: ITEPP/ELITE Scholars Job #535214 First Review Date: Wednesday, March 27, 2024 Open Until Filled At Cal Poly Humboldt, bold hearts and open minds shape the future. Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world. Cal Poly Humboldt is proud to have nearly 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs - all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt. Cal Poly Humboldt is a Hispanic-Serving Institution that strives to foster an inclusive and equitable community to support our students of diverse backgrounds. We are committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality committed to working in a multicultural and multiracial community that reflects the diversity of the state. Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field. (Job #535214) Administrative Support Coordinator I, Administrative Support Coordinator ITEPP/ELITE Scholars, Salary Range: $3,505 - $5,508 monthly. Appointments are typically made at the beginning of the salary range. Salary is commensurate with qualifications and experience. This is a full-time, benefited, non-exempt, 12-month pay plan permanent position with a one-year probationary period in Department of Indian Tribal & Education Personnel Program/ELITE Scholars. This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre-tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 14 paid holidays per year. Additional benefits information can be found at https://hraps.humboldt.edu/employee-benefits . Position Summary: Under the lead work direction of the Coordinator for ITEPP & ELITE Scholars, this position provides administrative coordination and support to the ELITE Scholars and ITEPP programs. This includes the Coordinator, Student Support Specialist, and student staff. The Administrative Support Coordinator position provides support for the ELITE Scholars and ITEPP programs with all fiscal transactions, events, travel, budgeting, and programming oversight. Additionally, the ASC oversees the management of the office and trains and provides lead work direction to multiple student assistants. Key Responsibilities: 25% Administrative Support: Receives and composes sensitive correspondence and other communications; Maintains paper and electronic filing systems; responsible for creating and maintaining departmental procedures manual; Arranges and creates meetings to support ELITE Scholars; Responsible for tracking incoming communication with prospective students or partners, and then referring them to the correct person(s)/department(s); Responsible for office inventory, equipment maintenance, and ordering supplies; assists with the submission of requisitions and purchase orders as required; Prepares and submits ProCards; Processes reimbursements and other expense-related activities; Tracks and maintain shadow budget for the program, including stateside, advancement, and auxiliary funding. Support and editing for website 25% Customer/Client Services Supports and coordinates general office activities and provides and oversees all reception services, including receiving a wide variety of visitors, including students, staff, alumni, and community members. Assists with travel arrangements for the coordinator, student services specialist, and students; this includes booking travel, submitting travel authorizations and expense reports in a timely manner. Assess student issues for appropriate referral in the main ELITE Scholars office. Acts as the key advisor for the department and is responsible for requesting PeopleSoft access, key cards, phone line connections, printer payments, maintenance requests, makes room reservations, etc. 30% Special Events Coordination and Support: Supports and/or coordinates the planning special events; Performs event-based budget reconciliation and reporting using financial reporting spreadsheets; Assists in the outreach and promotion of events; Responsible for ongoing coordination of welcome and graduation receptions 15% Student staff and Interns Oversees and trains the department office student assistants; Orienting and onboarding all undergraduate and graduate student assistants; Establishes priorities and workflow, delegating work as needed; and completes student time sheets; Provides support for onboarding, orientation, and other tasks related to interns 5% Other Duties as Assigned: Knowledge, Skills, and Abilities Associated with this Position Include: Experience to be fully functional in all technical aspects of work assignments) Organizational, task and time management skills, including planning, prioritizing, and managing work in a confidential office setting with diverse demands and frequent interruptions. Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures. Thorough knowledge of English grammar, punctuation, and spelling. Thorough knowledge of office systems and ability to use a broader range of technology, systems, and packages. Ability to independently handle multiple work unit priorities and projects: Recognizing and quickly accommodating changing priorities; performing detail work accurately and efficiently. Problem solving and researching solutions; using independent judgment in decision making; ability to work independently. Ability to apply independently a wide variety of policies and procedures where specific guidelines may not exist. Working knowledge of budget policies and procedures. Ability to perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections. Ability to draft and compose correspondence and standard reports. Ability to handle effectively a broader range of interpersonal contacts, including those at a higher level and those sensitive in nature: Excellent communication and collaboration skills, including the ability to establish and maintain positive working relationships, communicate effectively with a diverse population, and demonstrate excellent interpersonal skills. Skills in establishing and maintaining positive working relationships, communicating effectively with a diverse population, and demonstrating excellent interpersonal skills. Minimum Qualifications: Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. A knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Preferred Qualifications: Knowledge of: Grant writing and expenditure processes. Experience working with foster youth Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the Apply Now button: Letter of Interest Resume or Curriculum Vitae Contact information for at least three professional references Application Deadline: The deadline to submit application materials for first reviews is Wednesday, March 27, 2024. Any inquiries about this recruitment can be directed to careers@humboldt.edu or Cal Poly Humboldt’s Human Resources Office at (707) 826-3626. Cal Poly Humboldt sits on the traditional homelands of the Wiyot people in what is currently called Arcata, CA. The Wiyot people call the area Goudi’ni (over in the woods). Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies. Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply. Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed. CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measure established by each campus. The systemwide policy can be found at CSU Vaccination Policy and any questions you have may be submitted to hr@humboldt.edu . Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a “Campus Security Authority”, pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment. CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS) Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information. Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position. Cal Poly Humboldt is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Cal Poly Humboldt can be found at www.humboldt.edu. Cal Poly Humboldt is a Title IX/Affirmative Action/Equal Opportunity employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status. Mandated Reporting: This position may be considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training. Class Code: 1035 Publication Date: March 12, 2024 Advertised: Mar 12 2024 Pacific Daylight Time Applications close: Closing Date/Time:
CALAVERAS COUNTY, CA
San Andreas, California, United States
Position Description Network Specialist I: $28.73 - $34.94 Network Specialist II: $32.19 - $39.14 Under supervision, provides technical expertise, support, management, and administration of networks, servers, databases, PCs and applications in a Microsoft/Cisco network environment. Provides support for users and addresses questions and issues encountered with systems and computer related equipment. Performs related work as required. DISTINGUISHING CHARACTERISTICS: Network Specialist I This is the entry level position for the Network Specialist series. The position requires a foundation in technical computer skills and systems. The position requires strong oral and written communication skills; ability to establish and maintain effective interpersonal relationships at all organizational levels; ability to quickly adapt, learn and apply new skills; ability to provide IT related customer and computer support. The Network Specialist I will demonstrate an aptitude and work ethic that is well suited for a multi-tasking, fast paced environment. Network Specialist II This is a journey level technical position requiring knowledge of, and prior job experience with Microsoft and/or CISCO enterprise production environments. The Network Specialist II will provide support and administration of networks, servers, and databases, along with related equipment and software. The Network Specialist II provides technical support of business applications. The position requires a high degree of technical IT skill in addition to the skills and abilities of the Network Specialist I as listed above. Network Specialist III This is an advanced journey position requiring a high level of knowledge and experience of Microsoft and/or CISCO production environments. The Network Specialist III candidate will have demonstrated abilities to work with limited supervision and will have completed projects of varying size and complexity working as the project lead. The Network Specialist III may have earned industry recognized certifications with Microsoft and/or CISCO. The Network Specialist may have demonstrated experience and skills in Business Process scripting. The Network Specialist III requires a very high degree of technical computer acumen in addition to the skills and abilities of the Network Specialist I/II as listed above. Example of Duties Network Specialist I Provide technical assistance to County departments and staff. Research software, hardware and process solutions. Provide quotes and handles purchasing for end user computer equipment. Maintain an inventory of software and hardware. Monitor ticketing system from receipt of request through ticket life cycle. Provide computer support and performs hands-on fixes for computers and systems. Add new users to servers and software applications. Perform server backups. Install and configure software Provide security support for systems and networks. Assist with technology projects performed by Network Specialists II and III. Network Specialist II In addition to duties of Network Specialist I above: Perform database administration. Perform support functions for Network and Server equipment. Develop internal reporting and management tools for use within IT. Perform basic SQL functions. Monitor networks. Administer core tools for anti-virus and anti-malware. Provide support for and build copper and fiber infrastructure. Provide support and administration of Microsoft Exchange. Provide support and administration of Active Directory. Provide support and administration of County telephone system. Maintain County Web site. Determine application requirements. Provide technical application support. Assist with technology projects performed by Network Specialists III. Network Specialist III In addition to duties of Network Specialist I/II: Perform database administration Provide server support and trouble shooting. Perform router programming. Maintain firewalls. Configure and install backup equipment and software. Manage Microsoft Exchange. Manage Active Directory. Manage County Telecommunications. Administer SQL databases and do custom SQL programming. Maintain network diagram and documentation. Maintain server schematics and associated devices. Manage enterprise storage architecture and associated devices. Develop and support County custom computer programs Minimum Qualifications Knowledge of: Computer hardware repair, installation and maintenance. Help Desk ticketing systems; E-mail systems and spam filters; Peripheral intrusion detection systems, Microsoft Active Directory and Exchange Servers; Virtual Server designs; Cisco Call Managers and IP phone technology; Structured Cabling concepts; IT infrastructure Best Practices; Network monitoring software; Enterprise network concepts and equipment Ability to: Work under general supervision; manage time to meet assigned needs; work effectively with other members of team and other departments; multi-task; review and analyze technology needs; communicate effectively. Skill to: Complete tasks and assignments with deadlines; acquire and maintain a good working knowledge of personal computers; servers; PC operating systems; off-line storage mediums; printers; and, network hardware. Education, Training, and Experience : Network Specialist I High School diploma. One (1) year of experience supporting computer users or supporting IT infrastructure in a networked environment is required Network Specialist II Graduation from an accredited two-year college with an AA or AS Degree in Information Technology or a closely related field and at least one (1) year of full time, paid experience performing duties equivalent to a Network Specialist I is required. Up to two (2) years of full time, paid experience supporting computer users in a networked environment may substitute for the educational training, on a year for year basis. Microsoft certifications (MCSA or MCSE) for Windows Server 2012 or Server Infrastructure may be fully substituted for education requirement. CISCO certifications (CCNA or CCNP) for Routing and Switching or Security or Voice may be fully substituted for education requirement. Network Specialist III Graduation from an accredited two-year college with an AA or AS Degree in Information Technology or a closely related field and at least two (2) years of full time, paid experience performing duties equivalent to a Network Specialist II is required. Up to two (2) years of full time, paid experience performing similar relevant duties may substitute for the educational training, on a year for year basis. Microsoft certifications (MCSA or MCSE) for Windows Server 2012 or Server Infrastructure may be fully substituted for education requirement. CISCO certifications (CCNA or CCNP) for Routing and Switching or Security or Voice may be fully substituted for education requirement. Professional Certifications : Certifications from Microsoft and/or CISCO that attest to technical skills are highly desirable. Special Requirements Valid California driver's license is required. Bargaining Unit 7 - Service Employees International Union Local 1021 For available Health/Dental/Vision insurance please visit the County BENEFITS WEBPAGE. Please note that Extra-hire positions that are benefitted, are only offered our CORE medical plan and are not offered dental or vision. NEW * Assist-To-Own program to help Couny employees purchase a home. Program Highlights: Down Payment Assistance, up to 5.5% of the Total Mortgage Loan. Available with purchase of a primary residence. Variety of Mortgage Loan options (FHA, VA, USDA and Conventional Mortgage Loans). No first-time homebuyer requirement to qualify. Flexible guidelines: Minimum FICO 640; Maximum DTI 50%. Flexible income limits, up to moderate income levels; no income limits for FHA and VA. For more information, vists Calaveras County Assist-to-Own Boot Allowance: $150 per year and is distributed once a year, in the first full pay period in the month of December. Qualifying Classifications: Registered EH Specialists, EH Techs, OSS Engineers, Fleet Manager, Junior Engineer, Mechanic series, Sheriff's Mechanic, Public Works Inspector, Road Maintenance Worker series, Integrated Waste Worker series, AG Techs, and AG Biologists, and Recycling Program Coordinator I/II, Permit Tech I/II, Engineering Tech I/II assigned to the Rock Creek Landfill facility, and Air Pollution Control Tech. Uniform Allowance: $600 per calendar year split into monthly payments.Payments will be made monthly on the second pay check. Qualifying classifications : Custodian series, facility maintenance worker series, facilities maintenance engineer. Extra-Hire: Extra-hire employees are not eligible for step advances, vacation, seniority rights, holiday pay or other certain employee benefits. They are entitled to 24 hours of sick leave per year and eligilbe for the county's CORE Medical plan but not eligible for dental or vision insurance. Vacation days: 0 - 3 complete years = 80 hours per year. After 6 months you can take your first week. 3 - 10 complete years = 120 hours per year 10 years+ = 160 per year Holidays :13 paid holidays per year. Life Insurance: $50,000.00 County paid Sick Leave: 12 days annual sick leave accrual with unlimited accumulation. Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period. 60 hours of sick leave can be used for immediate family, parent spouse, child or sibling. Merit: After successfully completing twenty-six (26) pay periods, a 5% merit increase may be granted.Merit increases may be granted annually thereafter to the top step. Probation Period: New employees remain in a probationary status for 26 pay periods.. Longevity Incentives @ 2.5% for each of the following: 5.5 years (if hired before March 28, 2005) 6 years 10 years 15 years 20 years 25 years Bi-Lingual pay :$75 per month for specific approved job classifications. Flexible Spending: Pre-Tax Medical Reimbursement - Max contribution of $2,500 annually Flexible Spending: Pre-Tax Dependent Care Account - Max contribution of $5,000 annually Section 125 Plan :Additional insurance is available through the Section 125 plan and may be purchased from a representative during open enrollment or by appointment when they are on-site. AFLAC Heart & Stroke Insurance Cancer Insurance Accident Insurance Universal Life Insurance Short Term Disability Insurance ?LEGALSHIELD CALPERS RETIREMENT INFORMATION: CalPERS: CLASSIC MEMBERS: 2% at 55 PEPRA MEMBERS: 2% at 62 Extra-Hire's will be enrolled into Public Agency Retirement System (PARS) unless you are already a member of CalPERS. Additional Retirement Plan: The County offers a 457 Government plan. Employees can contribute u to this deferred compensation plan ( Pre or Post Tax options ).The County utilizes VALIC. Participating employees will receive a County paid match of up to $50 a month. Closing Date/Time: Continuous
Mar 08, 2024
Full Time
Position Description Network Specialist I: $28.73 - $34.94 Network Specialist II: $32.19 - $39.14 Under supervision, provides technical expertise, support, management, and administration of networks, servers, databases, PCs and applications in a Microsoft/Cisco network environment. Provides support for users and addresses questions and issues encountered with systems and computer related equipment. Performs related work as required. DISTINGUISHING CHARACTERISTICS: Network Specialist I This is the entry level position for the Network Specialist series. The position requires a foundation in technical computer skills and systems. The position requires strong oral and written communication skills; ability to establish and maintain effective interpersonal relationships at all organizational levels; ability to quickly adapt, learn and apply new skills; ability to provide IT related customer and computer support. The Network Specialist I will demonstrate an aptitude and work ethic that is well suited for a multi-tasking, fast paced environment. Network Specialist II This is a journey level technical position requiring knowledge of, and prior job experience with Microsoft and/or CISCO enterprise production environments. The Network Specialist II will provide support and administration of networks, servers, and databases, along with related equipment and software. The Network Specialist II provides technical support of business applications. The position requires a high degree of technical IT skill in addition to the skills and abilities of the Network Specialist I as listed above. Network Specialist III This is an advanced journey position requiring a high level of knowledge and experience of Microsoft and/or CISCO production environments. The Network Specialist III candidate will have demonstrated abilities to work with limited supervision and will have completed projects of varying size and complexity working as the project lead. The Network Specialist III may have earned industry recognized certifications with Microsoft and/or CISCO. The Network Specialist may have demonstrated experience and skills in Business Process scripting. The Network Specialist III requires a very high degree of technical computer acumen in addition to the skills and abilities of the Network Specialist I/II as listed above. Example of Duties Network Specialist I Provide technical assistance to County departments and staff. Research software, hardware and process solutions. Provide quotes and handles purchasing for end user computer equipment. Maintain an inventory of software and hardware. Monitor ticketing system from receipt of request through ticket life cycle. Provide computer support and performs hands-on fixes for computers and systems. Add new users to servers and software applications. Perform server backups. Install and configure software Provide security support for systems and networks. Assist with technology projects performed by Network Specialists II and III. Network Specialist II In addition to duties of Network Specialist I above: Perform database administration. Perform support functions for Network and Server equipment. Develop internal reporting and management tools for use within IT. Perform basic SQL functions. Monitor networks. Administer core tools for anti-virus and anti-malware. Provide support for and build copper and fiber infrastructure. Provide support and administration of Microsoft Exchange. Provide support and administration of Active Directory. Provide support and administration of County telephone system. Maintain County Web site. Determine application requirements. Provide technical application support. Assist with technology projects performed by Network Specialists III. Network Specialist III In addition to duties of Network Specialist I/II: Perform database administration Provide server support and trouble shooting. Perform router programming. Maintain firewalls. Configure and install backup equipment and software. Manage Microsoft Exchange. Manage Active Directory. Manage County Telecommunications. Administer SQL databases and do custom SQL programming. Maintain network diagram and documentation. Maintain server schematics and associated devices. Manage enterprise storage architecture and associated devices. Develop and support County custom computer programs Minimum Qualifications Knowledge of: Computer hardware repair, installation and maintenance. Help Desk ticketing systems; E-mail systems and spam filters; Peripheral intrusion detection systems, Microsoft Active Directory and Exchange Servers; Virtual Server designs; Cisco Call Managers and IP phone technology; Structured Cabling concepts; IT infrastructure Best Practices; Network monitoring software; Enterprise network concepts and equipment Ability to: Work under general supervision; manage time to meet assigned needs; work effectively with other members of team and other departments; multi-task; review and analyze technology needs; communicate effectively. Skill to: Complete tasks and assignments with deadlines; acquire and maintain a good working knowledge of personal computers; servers; PC operating systems; off-line storage mediums; printers; and, network hardware. Education, Training, and Experience : Network Specialist I High School diploma. One (1) year of experience supporting computer users or supporting IT infrastructure in a networked environment is required Network Specialist II Graduation from an accredited two-year college with an AA or AS Degree in Information Technology or a closely related field and at least one (1) year of full time, paid experience performing duties equivalent to a Network Specialist I is required. Up to two (2) years of full time, paid experience supporting computer users in a networked environment may substitute for the educational training, on a year for year basis. Microsoft certifications (MCSA or MCSE) for Windows Server 2012 or Server Infrastructure may be fully substituted for education requirement. CISCO certifications (CCNA or CCNP) for Routing and Switching or Security or Voice may be fully substituted for education requirement. Network Specialist III Graduation from an accredited two-year college with an AA or AS Degree in Information Technology or a closely related field and at least two (2) years of full time, paid experience performing duties equivalent to a Network Specialist II is required. Up to two (2) years of full time, paid experience performing similar relevant duties may substitute for the educational training, on a year for year basis. Microsoft certifications (MCSA or MCSE) for Windows Server 2012 or Server Infrastructure may be fully substituted for education requirement. CISCO certifications (CCNA or CCNP) for Routing and Switching or Security or Voice may be fully substituted for education requirement. Professional Certifications : Certifications from Microsoft and/or CISCO that attest to technical skills are highly desirable. Special Requirements Valid California driver's license is required. Bargaining Unit 7 - Service Employees International Union Local 1021 For available Health/Dental/Vision insurance please visit the County BENEFITS WEBPAGE. Please note that Extra-hire positions that are benefitted, are only offered our CORE medical plan and are not offered dental or vision. NEW * Assist-To-Own program to help Couny employees purchase a home. Program Highlights: Down Payment Assistance, up to 5.5% of the Total Mortgage Loan. Available with purchase of a primary residence. Variety of Mortgage Loan options (FHA, VA, USDA and Conventional Mortgage Loans). No first-time homebuyer requirement to qualify. Flexible guidelines: Minimum FICO 640; Maximum DTI 50%. Flexible income limits, up to moderate income levels; no income limits for FHA and VA. For more information, vists Calaveras County Assist-to-Own Boot Allowance: $150 per year and is distributed once a year, in the first full pay period in the month of December. Qualifying Classifications: Registered EH Specialists, EH Techs, OSS Engineers, Fleet Manager, Junior Engineer, Mechanic series, Sheriff's Mechanic, Public Works Inspector, Road Maintenance Worker series, Integrated Waste Worker series, AG Techs, and AG Biologists, and Recycling Program Coordinator I/II, Permit Tech I/II, Engineering Tech I/II assigned to the Rock Creek Landfill facility, and Air Pollution Control Tech. Uniform Allowance: $600 per calendar year split into monthly payments.Payments will be made monthly on the second pay check. Qualifying classifications : Custodian series, facility maintenance worker series, facilities maintenance engineer. Extra-Hire: Extra-hire employees are not eligible for step advances, vacation, seniority rights, holiday pay or other certain employee benefits. They are entitled to 24 hours of sick leave per year and eligilbe for the county's CORE Medical plan but not eligible for dental or vision insurance. Vacation days: 0 - 3 complete years = 80 hours per year. After 6 months you can take your first week. 3 - 10 complete years = 120 hours per year 10 years+ = 160 per year Holidays :13 paid holidays per year. Life Insurance: $50,000.00 County paid Sick Leave: 12 days annual sick leave accrual with unlimited accumulation. Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period. 60 hours of sick leave can be used for immediate family, parent spouse, child or sibling. Merit: After successfully completing twenty-six (26) pay periods, a 5% merit increase may be granted.Merit increases may be granted annually thereafter to the top step. Probation Period: New employees remain in a probationary status for 26 pay periods.. Longevity Incentives @ 2.5% for each of the following: 5.5 years (if hired before March 28, 2005) 6 years 10 years 15 years 20 years 25 years Bi-Lingual pay :$75 per month for specific approved job classifications. Flexible Spending: Pre-Tax Medical Reimbursement - Max contribution of $2,500 annually Flexible Spending: Pre-Tax Dependent Care Account - Max contribution of $5,000 annually Section 125 Plan :Additional insurance is available through the Section 125 plan and may be purchased from a representative during open enrollment or by appointment when they are on-site. AFLAC Heart & Stroke Insurance Cancer Insurance Accident Insurance Universal Life Insurance Short Term Disability Insurance ?LEGALSHIELD CALPERS RETIREMENT INFORMATION: CalPERS: CLASSIC MEMBERS: 2% at 55 PEPRA MEMBERS: 2% at 62 Extra-Hire's will be enrolled into Public Agency Retirement System (PARS) unless you are already a member of CalPERS. Additional Retirement Plan: The County offers a 457 Government plan. Employees can contribute u to this deferred compensation plan ( Pre or Post Tax options ).The County utilizes VALIC. Participating employees will receive a County paid match of up to $50 a month. Closing Date/Time: Continuous