Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title Creative Lead SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Race, Empowerment, and Justice Appointment Type Temporary. The position will end on or before June 1, 2025. Permanent status cannot be earned in this grant-funded position. This Temporary appointment can be concluded prior to the stated temporary appointment end date, normally with a two-week notice period. Continuation of this temporary appointment is contingent upon grant funding Time Base Part-Time (.50 FTE) Work Schedule Monday through Friday; from 8:00am to 12:00pm Anticipated Hiring Range $2,925.00 - $3,334.00 Per Month ($35,100.00 - $40,008.00 Annually) Salary is commensurate with experience. Position Summary The Creative Lead is a key role within the Narrative Change Project of the AACARES Project and reports to the Director of Innovations. This position focuses on overseeing the creative development and execution of creative projects while emphasizing project management expertise. The individual in this role will collaborate with internal and external stakeholders to ensure that the Narrative Change Project’s deliverables are effectively disseminated and involve community engagement through a wide range of workshops, events and materials. Position Information Creative Strategy • Collaborate with the Director of Innovation to develop and execute creative strategies that align with the University's brand identity and marketing objectives. • Collaborate with the Director of Innovation in the creation of creative content (play, workshops, curriculum, events) aligned with the Narrative Change Project’s objectives. • Provide creative direction and guidance to the design, content and production teams, ensuring the delivery of compelling and impactful storytelling projects, curriculum, events and workshops aligned with the goals of the project. • Support Narrative Change Project’s integration with AAS faculty and students participation through workshops, events and feedback sessions that are meaningful and impactful. • To be thoughtful of the integration of community mental-health in the creation of content. Project Management • Provide project management leadership and ensure that projects are delivered on time, within budget and meet quality standards. • Develop and implement project management processes, workflows and best practices to enhance efficiency and productivity for the Narrative Change Project. Project management includes, but is not limited to, prioritizing design projects, establishing workflows for the team, tracking jobs on shared project management tool and providing updates to the Director of Innovation and team for feedback and progress updates. • Allocate resources appropriately for each project, considering timelines, priorities, and skill sets. • Regularly communicate project status updates to stakeholders, ensuring transparency and alignment. Cross-Functional Collaboration • Work closely with the entire Narrative Change Project team to integrate creative strategies into the project. • Partner with AAS departments and other academic units to share Narrative Change Project projects, curriculum, events and workshops. • Foster strong relationships with external vendors, agencies and freelance professionals to support project execution when necessary. Event Planning and Coordination • Lead and coordinate workshops and events with multiple stakeholders where diverse demands are involved. Works under pressure, often in public situations involving large crowds and visiting artists/performers/speakers, requiring flexibility to adapt and respond to rapid changes while meeting strict deadlines and limited direction. • Serve as primary contact for external and community partnerships, space allocations, staffing needs, and contracts. • Oversee overall physical condition of event spaces and facilities. Organize and carry out projects, often with simultaneous priorities. • Successfully collaborate with and act as liaison between Narrative Change Project team and a wide range of partners including on campus units such as Property Management, Enterprise Risk Management, Development, the Provost’s, and President’s offices, as well as high profile external community partners. University/Community Partnerships • Coordinate community partnership events that connect SFSU with the larger Asian and Bay Area community. • Work with SAH to develop events designed to further delivery of Narrative Change Project curriculum and to provide students with opportunities for transformative educational experiences designed to increase intellectual stimulation, arts and cultural exchange, and to raise the visibility of emerging artists, cultural bearers and healers. Quality Assurance • Implement quality control measures to review and assess the effectiveness of creative materials, ensuring they meet the intended goals and objectives. • Maintain a high standard of quality and consistency across all marketing and communication materials. Other duties as assigned Minimum Qualifications Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Working knowledge of and ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations. Thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty. Working knowledge of operational and fiscal analysis and techniques. Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved. Skill in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations. Expertise in investigating and analyzing problems with a broad administrative impact and implications. Ability to anticipate problems and address them proactively. Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form. Ability to train others on new skills and procedures and provide lead work direction. Preferred Qualifications • Bachelor's degree in Design, Communication, Fine Arts, Theatre, Dance, Performance or a related field. • Minimum of 5-7 years of experience in project management and creative strategy • Strong art/creative direction, project management and team management skills • Strong understanding of design principles, branding, and marketing strategies. • Excellent organizational and time management abilities, capable of handling multiple projects simultaneously. • Exceptional communication and interpersonal skills to effectively collaborate with stakeholders at all levels. • Ability to work in a fast-paced environment and manage multiple projects simultaneously. • Ability to make independent decisions and exercise sound judgment. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Mar 18 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 19, 2024
Working Title Creative Lead SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Race, Empowerment, and Justice Appointment Type Temporary. The position will end on or before June 1, 2025. Permanent status cannot be earned in this grant-funded position. This Temporary appointment can be concluded prior to the stated temporary appointment end date, normally with a two-week notice period. Continuation of this temporary appointment is contingent upon grant funding Time Base Part-Time (.50 FTE) Work Schedule Monday through Friday; from 8:00am to 12:00pm Anticipated Hiring Range $2,925.00 - $3,334.00 Per Month ($35,100.00 - $40,008.00 Annually) Salary is commensurate with experience. Position Summary The Creative Lead is a key role within the Narrative Change Project of the AACARES Project and reports to the Director of Innovations. This position focuses on overseeing the creative development and execution of creative projects while emphasizing project management expertise. The individual in this role will collaborate with internal and external stakeholders to ensure that the Narrative Change Project’s deliverables are effectively disseminated and involve community engagement through a wide range of workshops, events and materials. Position Information Creative Strategy • Collaborate with the Director of Innovation to develop and execute creative strategies that align with the University's brand identity and marketing objectives. • Collaborate with the Director of Innovation in the creation of creative content (play, workshops, curriculum, events) aligned with the Narrative Change Project’s objectives. • Provide creative direction and guidance to the design, content and production teams, ensuring the delivery of compelling and impactful storytelling projects, curriculum, events and workshops aligned with the goals of the project. • Support Narrative Change Project’s integration with AAS faculty and students participation through workshops, events and feedback sessions that are meaningful and impactful. • To be thoughtful of the integration of community mental-health in the creation of content. Project Management • Provide project management leadership and ensure that projects are delivered on time, within budget and meet quality standards. • Develop and implement project management processes, workflows and best practices to enhance efficiency and productivity for the Narrative Change Project. Project management includes, but is not limited to, prioritizing design projects, establishing workflows for the team, tracking jobs on shared project management tool and providing updates to the Director of Innovation and team for feedback and progress updates. • Allocate resources appropriately for each project, considering timelines, priorities, and skill sets. • Regularly communicate project status updates to stakeholders, ensuring transparency and alignment. Cross-Functional Collaboration • Work closely with the entire Narrative Change Project team to integrate creative strategies into the project. • Partner with AAS departments and other academic units to share Narrative Change Project projects, curriculum, events and workshops. • Foster strong relationships with external vendors, agencies and freelance professionals to support project execution when necessary. Event Planning and Coordination • Lead and coordinate workshops and events with multiple stakeholders where diverse demands are involved. Works under pressure, often in public situations involving large crowds and visiting artists/performers/speakers, requiring flexibility to adapt and respond to rapid changes while meeting strict deadlines and limited direction. • Serve as primary contact for external and community partnerships, space allocations, staffing needs, and contracts. • Oversee overall physical condition of event spaces and facilities. Organize and carry out projects, often with simultaneous priorities. • Successfully collaborate with and act as liaison between Narrative Change Project team and a wide range of partners including on campus units such as Property Management, Enterprise Risk Management, Development, the Provost’s, and President’s offices, as well as high profile external community partners. University/Community Partnerships • Coordinate community partnership events that connect SFSU with the larger Asian and Bay Area community. • Work with SAH to develop events designed to further delivery of Narrative Change Project curriculum and to provide students with opportunities for transformative educational experiences designed to increase intellectual stimulation, arts and cultural exchange, and to raise the visibility of emerging artists, cultural bearers and healers. Quality Assurance • Implement quality control measures to review and assess the effectiveness of creative materials, ensuring they meet the intended goals and objectives. • Maintain a high standard of quality and consistency across all marketing and communication materials. Other duties as assigned Minimum Qualifications Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Working knowledge of and ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations. Thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty. Working knowledge of operational and fiscal analysis and techniques. Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved. Skill in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations. Expertise in investigating and analyzing problems with a broad administrative impact and implications. Ability to anticipate problems and address them proactively. Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form. Ability to train others on new skills and procedures and provide lead work direction. Preferred Qualifications • Bachelor's degree in Design, Communication, Fine Arts, Theatre, Dance, Performance or a related field. • Minimum of 5-7 years of experience in project management and creative strategy • Strong art/creative direction, project management and team management skills • Strong understanding of design principles, branding, and marketing strategies. • Excellent organizational and time management abilities, capable of handling multiple projects simultaneously. • Exceptional communication and interpersonal skills to effectively collaborate with stakeholders at all levels. • Ability to work in a fast-paced environment and manage multiple projects simultaneously. • Ability to make independent decisions and exercise sound judgment. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Mar 18 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus six (6) years of experience in a related field. Experience may substitute for education for up to four (4) years. Graduation with a Master’s degree from an accredited college or university in a related field may substitute for two (2) years of experience. Licenses and Certifications Required: None. Notes to Applicants Austin Energy (AE) seeks an IT Enterprise Business Systems Analyst to research, analyze, and document effective business applications and requirements in support of business-oriented information technology implementations, under moderate supervision. The IT Enterprise BSA shall lead IT business solution analysis through a Technology Delivery process that focuses on strategic alignment with enterprise and/or departmental objectives. This position proactively initiates, plans, leads, and provides consultation on analytical and creative strategies to resolve business and technical issues and gaps confronting management in the area of planning and implementing technology solutions. This position reports to the Technology Project Management Officer of the Business Operations Liaison Team ( BOLT ). IMPORTANT INFORMATION : Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. WHEN COMPLETING THE CITY OF AUSTIN APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted, and a resume alone will not be accepted in lieu of a complete online application. The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov. VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference. CRIMINAL HISTORY BACKGROUND CHECK : This position requires a criminal background investigation. FAIR LABOR STANDARDS ACT : This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays. TRAVEL : If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. HYBRID TELEWORK SCHEDULE : Effective November 17, 2023 - IT positions are eligible for an 80-100% telework schedule subject to the business needs of the department. Pay Range Commensurate Hours Work Schedule Notes: Monday - Friday 8:00 a.m. to 5:00 p.m. - 40 Hour Work Week. Additional work hours may be required to support the 24-hour Utility operations, which may include evenings, weekends, holidays, inclement weather and emergency closures. Job Close Date 05/06/2024 Type of Posting Reserved for City Employees Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 4815 Mueller Blvd, Austin TX 78723; Hybrid Preferred Qualifications Preferred Qualifications: Strong experience eliciting business and technical requirements for SaaS software implementations. Strong experience conducting public RFI (Request for Information) solicitations. Strong experience with Business Process Mapping. Strong experience managing initiatives with Microsoft Project, Microsoft Visio, and using Microsoft Office 365 or related tools. Other: Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Devises and recommends appropriate business and process solutions and serve as a change champion. Serves as a subject matter expert for analytical support to solve business problems, assess effectiveness and necessity, and use tools such process maps, diagrams, strategy maps, etc. Gathers business, technical and functional requirements and designs algorithms for optimization and automation. Provides support in implementation, user testing, and quality efforts. Maintains relationships with business partners and analyzes and reviews documented business requirements. Works with City IT project teams to communicate business priorities, translate business requirements into technical requirements and identify appropriate solutions. Facilitates regular requirement gathering and design sessions with the user community and communicates expectations to the appropriate team. Negotiates innovative business solutions that satisfy customer needs, are consistent with architectural guidelines, and conform to security standards. Assesses the impact of proposed solutions, facilitate deployments and minimize disruption to services. Documents user manuals to describe application installation and operating procedures. Coordinates project resources and ensures business projects are delivered on time and within budget. Provides consultative support on business-led technology initiatives. Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of development, databases, and operating systems. Knowledge of system engineering, object-oriented design, information risk and security guidelines, and architecture standards. Knowledge of various software development lifecycles (e.g., Agile, Waterfall, etc.), modeling techniques, such as unified modeling language, and various techniques to elicit business requirements. Ability to rapidly acquire new information and new skills, and a desire to do so. Ability to work in a dynamic, varied, and fast-paced environment and influence and question stakeholders and partners across teams. Ability to adapt quickly to new technologies and changing business requirements and troubleshoot problems that may arise in work products. Ability to work across teams and drive decisions based on understanding of trade-offs. Ability to apply active listening and collaboration skills to effectively engage both technical and non-technical stakeholders to achieve target outcomes. Ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing. Ability to negotiate and resolve conflicts. Ability to influence others using analytics and compelling storytelling. Skill in project management, requirements gathering, problem solving, analytics, prioritization and presentations. Skill in effectively coaching and influencing others and supports associates throughout their career growth. Skill in decision-making skills and proven ability to weigh relative costs vs. benefits. Skill in analytics, close attention to detail and advanced skills supported by strong experience using MS Office applications: Excel, Word and PowerPoint, for presentation, organization and analysis. Ability to adhere to required compliance to all change management policies and procedures. Ability to adhere to required compliance to all information security policies and procedures. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus six (6) years of experience in a related field. Experience may substitute for education for up to 4 years; and Master's Degree in a related field may substitute for two (2) years of experience. Do you meet these qualifications? Yes No * Are you currently an employee of the City of Austin? Yes No * Please describe how your education and experience 1) meet the minimum qualifications and 2) relate to this position. (Open Ended Question) * Do you have experience developing, posting, and reviewing responses to public RFI (Request for Information) solicitations? Yes No * Describe your experience developing, posting, and reviewing responses to public RFI (Request for Information) solicitations. (Open Ended Question) * Do you have experience utilizing Business Analysis tools and techniques to support IT projects? Yes No * Describe how you use Business Analysis tools and techniques to support IT projects and list the employer where you gained this experience. (Open Ended Question) * Describe your experience with Business Process Mapping in support of IT projects and list the employer where you gained this experience. (Open Ended Question) * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No Optional & Required Documents Required Documents Optional Documents
Apr 18, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus six (6) years of experience in a related field. Experience may substitute for education for up to four (4) years. Graduation with a Master’s degree from an accredited college or university in a related field may substitute for two (2) years of experience. Licenses and Certifications Required: None. Notes to Applicants Austin Energy (AE) seeks an IT Enterprise Business Systems Analyst to research, analyze, and document effective business applications and requirements in support of business-oriented information technology implementations, under moderate supervision. The IT Enterprise BSA shall lead IT business solution analysis through a Technology Delivery process that focuses on strategic alignment with enterprise and/or departmental objectives. This position proactively initiates, plans, leads, and provides consultation on analytical and creative strategies to resolve business and technical issues and gaps confronting management in the area of planning and implementing technology solutions. This position reports to the Technology Project Management Officer of the Business Operations Liaison Team ( BOLT ). IMPORTANT INFORMATION : Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. WHEN COMPLETING THE CITY OF AUSTIN APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted, and a resume alone will not be accepted in lieu of a complete online application. The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov. VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference. CRIMINAL HISTORY BACKGROUND CHECK : This position requires a criminal background investigation. FAIR LABOR STANDARDS ACT : This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays. TRAVEL : If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. HYBRID TELEWORK SCHEDULE : Effective November 17, 2023 - IT positions are eligible for an 80-100% telework schedule subject to the business needs of the department. Pay Range Commensurate Hours Work Schedule Notes: Monday - Friday 8:00 a.m. to 5:00 p.m. - 40 Hour Work Week. Additional work hours may be required to support the 24-hour Utility operations, which may include evenings, weekends, holidays, inclement weather and emergency closures. Job Close Date 05/06/2024 Type of Posting Reserved for City Employees Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 4815 Mueller Blvd, Austin TX 78723; Hybrid Preferred Qualifications Preferred Qualifications: Strong experience eliciting business and technical requirements for SaaS software implementations. Strong experience conducting public RFI (Request for Information) solicitations. Strong experience with Business Process Mapping. Strong experience managing initiatives with Microsoft Project, Microsoft Visio, and using Microsoft Office 365 or related tools. Other: Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Devises and recommends appropriate business and process solutions and serve as a change champion. Serves as a subject matter expert for analytical support to solve business problems, assess effectiveness and necessity, and use tools such process maps, diagrams, strategy maps, etc. Gathers business, technical and functional requirements and designs algorithms for optimization and automation. Provides support in implementation, user testing, and quality efforts. Maintains relationships with business partners and analyzes and reviews documented business requirements. Works with City IT project teams to communicate business priorities, translate business requirements into technical requirements and identify appropriate solutions. Facilitates regular requirement gathering and design sessions with the user community and communicates expectations to the appropriate team. Negotiates innovative business solutions that satisfy customer needs, are consistent with architectural guidelines, and conform to security standards. Assesses the impact of proposed solutions, facilitate deployments and minimize disruption to services. Documents user manuals to describe application installation and operating procedures. Coordinates project resources and ensures business projects are delivered on time and within budget. Provides consultative support on business-led technology initiatives. Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of development, databases, and operating systems. Knowledge of system engineering, object-oriented design, information risk and security guidelines, and architecture standards. Knowledge of various software development lifecycles (e.g., Agile, Waterfall, etc.), modeling techniques, such as unified modeling language, and various techniques to elicit business requirements. Ability to rapidly acquire new information and new skills, and a desire to do so. Ability to work in a dynamic, varied, and fast-paced environment and influence and question stakeholders and partners across teams. Ability to adapt quickly to new technologies and changing business requirements and troubleshoot problems that may arise in work products. Ability to work across teams and drive decisions based on understanding of trade-offs. Ability to apply active listening and collaboration skills to effectively engage both technical and non-technical stakeholders to achieve target outcomes. Ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing. Ability to negotiate and resolve conflicts. Ability to influence others using analytics and compelling storytelling. Skill in project management, requirements gathering, problem solving, analytics, prioritization and presentations. Skill in effectively coaching and influencing others and supports associates throughout their career growth. Skill in decision-making skills and proven ability to weigh relative costs vs. benefits. Skill in analytics, close attention to detail and advanced skills supported by strong experience using MS Office applications: Excel, Word and PowerPoint, for presentation, organization and analysis. Ability to adhere to required compliance to all change management policies and procedures. Ability to adhere to required compliance to all information security policies and procedures. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus six (6) years of experience in a related field. Experience may substitute for education for up to 4 years; and Master's Degree in a related field may substitute for two (2) years of experience. Do you meet these qualifications? Yes No * Are you currently an employee of the City of Austin? Yes No * Please describe how your education and experience 1) meet the minimum qualifications and 2) relate to this position. (Open Ended Question) * Do you have experience developing, posting, and reviewing responses to public RFI (Request for Information) solicitations? Yes No * Describe your experience developing, posting, and reviewing responses to public RFI (Request for Information) solicitations. (Open Ended Question) * Do you have experience utilizing Business Analysis tools and techniques to support IT projects? Yes No * Describe how you use Business Analysis tools and techniques to support IT projects and list the employer where you gained this experience. (Open Ended Question) * Describe your experience with Business Process Mapping in support of IT projects and list the employer where you gained this experience. (Open Ended Question) * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No Optional & Required Documents Required Documents Optional Documents
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience. Experience may substitute for education for up to (4) years. Licenses or Certifications: None. Notes to Applicants Position Overview: The IT Business System Analyst Sr. will be responsible for assisting with the My ATX Water program including managing project related processes and program maintenance. The person in this role with be responsible for extensive data management and analysis. This role will be responsible for coordinating with the project contractors and holding them accountable to AW expectations. This role will work closely with internal customers, external customers, and contractors. Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information. When completing the City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. Please include contact information from previous employers. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered. A resume is required but will not substitute for a complete employment application. Please do not use the phrase “see resume” or refer to other documents to complete your application. Do not leave the “Duties and Responsibilities” sections blank. These will be considered incomplete applications. Incomplete applications will not be considered. If you are selected to interview: Your skill level in some of the competency areas for this job will be assessed through an analytical presentation assessment during the interview. If you are selected for hire: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications. If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Travel: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises. Pay Range $37.14 - $47.35 Hours 8:00 a.m. - 5:00 p.m. Monday-Friday, with flexibility. (Hybrid) Other hours as business needs require. Job Close Date 05/08/2024 Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Glen Bell - 3907 S. Industrial Dr., Austin, TX Preferred Qualifications Experience managing or working with data analytics programs Experience performing business analysis, developing scope and identification of requirements, and testing for a variety of software and Business Intelligence development projects including highly complex enterprise-wide projects to ensure division business needs are understood and acceptable to all impacted areas Ability to pull and analyze data from large complex database systems using Business Intelligence systems, and integrated technologies for developing specialized reports and dashboards, monitoring data quality and identifying anomalies, reviewing and developing process improvements, and providing user training Experience with writing and executing complex SQL queries to extract data from a variety of data sources Experience leading cross-functional teams through project delivery, and ongoing operation, maintenance and field support Experience using statistical methods and analysis approaches Ability to travel to more than one work location Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1. Partner with decision makers, system owners and end users to define business, financial and operations requirements and systems goals 2. Lead requirements gathering sessions to elicit requirements, specifications, business processes and recommendations related to potential IT solutions 3. Create more complex models, use cases, process flows, specifications, diagrams and charts to provide direction to developers, designers, and vendors 4. Develop statement of work for use in requests for proposals 5. Evaluate compatibility and interoperability of commercial off-the-shelf or in-house technology systems 6. Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems 7. Perform cost-benefit and return-on-investment analyses to aid in making IT business decisions 8. Conduct research on software and hardware products and technology services to justify recommendations and to support purchasing efforts 9. Write and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT applications across the organization 10. Coordinate and perform tests, including end-user reviews, for modified and new systems, training and other post-implementation support Responsibilities - Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. • Knowledge of concepts and principles of application programming, database and system design including Internet and network architectures • Knowledge of legacy and web-based systems interfaces • Knowledge of importing data for use in report software, spreadsheets, graphs and flow charts • Knowledge of cost-benefit analysis and total cost of ownership modeling • Skill in performing requirements development, process modeling, reporting and project management tools • Skill in developing process models and data flow diagrams using industry-standard modeling techniques • Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs • Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals • Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability • Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding • Ability to define, analyze, and find solutions for difficult or complex problems • Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts • Ability to view the big picture • Ability to quickly become familiar with emerging technologies • Ability to identify trends as well as isolated events Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications of this position are graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience. Experience may substitute for education for up to (4) years. Do you meet this requirement? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * How many years' experience do you have managing or working with a data analytics program? 0 - 2 years 2 - 4 years 5 - 6 years 7+ years * How many years' experience do you have performing business analysis, identification of requirements, and testing for a variety of software and Business Intelligence development projects including highly complex enterprise-wide projects. 0 - 2 years 3 - 4 years 5 - 6 years 7+ years * How many years' experience do you have in development, business user support, and design of reports and dashboards for supporting business analysis. 0 - 2 years 3 - 4 years 5 - 6 years 7+ years * How many years of professional experience do you have developing scope and detailed requirements documents to ensure division business needs are understood and acceptable to all impacted areas? Less than 3 years 3-5 years 5-7 years 7+ years * How many years of experience do you have with writing and executing complex SQL queries to extract data from a variety of data sources. 0 - 2 years 3 - 4 years 5 - 6 years 7+ years * How many years of experience do you have leading teams through Business Intelligence integration, project delivery, and on-going operation and maintenance? Less than 3 years 3-5 years 5-7 years 7+ years * Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee’s full name. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Apr 25, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience. Experience may substitute for education for up to (4) years. Licenses or Certifications: None. Notes to Applicants Position Overview: The IT Business System Analyst Sr. will be responsible for assisting with the My ATX Water program including managing project related processes and program maintenance. The person in this role with be responsible for extensive data management and analysis. This role will be responsible for coordinating with the project contractors and holding them accountable to AW expectations. This role will work closely with internal customers, external customers, and contractors. Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information. When completing the City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. Please include contact information from previous employers. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered. A resume is required but will not substitute for a complete employment application. Please do not use the phrase “see resume” or refer to other documents to complete your application. Do not leave the “Duties and Responsibilities” sections blank. These will be considered incomplete applications. Incomplete applications will not be considered. If you are selected to interview: Your skill level in some of the competency areas for this job will be assessed through an analytical presentation assessment during the interview. If you are selected for hire: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications. If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Travel: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises. Pay Range $37.14 - $47.35 Hours 8:00 a.m. - 5:00 p.m. Monday-Friday, with flexibility. (Hybrid) Other hours as business needs require. Job Close Date 05/08/2024 Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Glen Bell - 3907 S. Industrial Dr., Austin, TX Preferred Qualifications Experience managing or working with data analytics programs Experience performing business analysis, developing scope and identification of requirements, and testing for a variety of software and Business Intelligence development projects including highly complex enterprise-wide projects to ensure division business needs are understood and acceptable to all impacted areas Ability to pull and analyze data from large complex database systems using Business Intelligence systems, and integrated technologies for developing specialized reports and dashboards, monitoring data quality and identifying anomalies, reviewing and developing process improvements, and providing user training Experience with writing and executing complex SQL queries to extract data from a variety of data sources Experience leading cross-functional teams through project delivery, and ongoing operation, maintenance and field support Experience using statistical methods and analysis approaches Ability to travel to more than one work location Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1. Partner with decision makers, system owners and end users to define business, financial and operations requirements and systems goals 2. Lead requirements gathering sessions to elicit requirements, specifications, business processes and recommendations related to potential IT solutions 3. Create more complex models, use cases, process flows, specifications, diagrams and charts to provide direction to developers, designers, and vendors 4. Develop statement of work for use in requests for proposals 5. Evaluate compatibility and interoperability of commercial off-the-shelf or in-house technology systems 6. Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems 7. Perform cost-benefit and return-on-investment analyses to aid in making IT business decisions 8. Conduct research on software and hardware products and technology services to justify recommendations and to support purchasing efforts 9. Write and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT applications across the organization 10. Coordinate and perform tests, including end-user reviews, for modified and new systems, training and other post-implementation support Responsibilities - Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. • Knowledge of concepts and principles of application programming, database and system design including Internet and network architectures • Knowledge of legacy and web-based systems interfaces • Knowledge of importing data for use in report software, spreadsheets, graphs and flow charts • Knowledge of cost-benefit analysis and total cost of ownership modeling • Skill in performing requirements development, process modeling, reporting and project management tools • Skill in developing process models and data flow diagrams using industry-standard modeling techniques • Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs • Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals • Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability • Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding • Ability to define, analyze, and find solutions for difficult or complex problems • Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts • Ability to view the big picture • Ability to quickly become familiar with emerging technologies • Ability to identify trends as well as isolated events Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications of this position are graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience. Experience may substitute for education for up to (4) years. Do you meet this requirement? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * How many years' experience do you have managing or working with a data analytics program? 0 - 2 years 2 - 4 years 5 - 6 years 7+ years * How many years' experience do you have performing business analysis, identification of requirements, and testing for a variety of software and Business Intelligence development projects including highly complex enterprise-wide projects. 0 - 2 years 3 - 4 years 5 - 6 years 7+ years * How many years' experience do you have in development, business user support, and design of reports and dashboards for supporting business analysis. 0 - 2 years 3 - 4 years 5 - 6 years 7+ years * How many years of professional experience do you have developing scope and detailed requirements documents to ensure division business needs are understood and acceptable to all impacted areas? Less than 3 years 3-5 years 5-7 years 7+ years * How many years of experience do you have with writing and executing complex SQL queries to extract data from a variety of data sources. 0 - 2 years 3 - 4 years 5 - 6 years 7+ years * How many years of experience do you have leading teams through Business Intelligence integration, project delivery, and on-going operation and maintenance? Less than 3 years 3-5 years 5-7 years 7+ years * Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee’s full name. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Sonoma County, CA
Santa Rosa, California, United States
Position Information THIS RECRUITMENT IS PROMOTIONAL ONLY. YOU MUST PRESENTLY BE A FULL- OR PART-TIME REGULAR OR PROBATIONARY COUNTY OF SONOMA, COMMUNITY DEVELOPMENT COMMISSION, SONOMA COUNTY FAIRGROUNDS, OR SONOMA COUNTY WATER AGENCY EMPLOYEE IN ORDER TO APPLY FOR THIS POSITION. The Probation Department has requested a county-wide promotional certification to fill a Probation Senior Business Systems Analyst position. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. The Civil Service title for this position is Senior Business Systems Analyst. Note: The position is anticipated to be time-limited and funded through January 6, 2028. The Probation Senior Business Systems Analyst (SBSA) will be the project manager leading a complex, multi-year project focused on implementing a new case management system (CMS) to meet the data needs for all operational areas within the department. The SBSA will be responsible for multiple phases of the project including: assessing system needs, managing the implementation, supporting the change management and stabilizing the system, and identifying maintenance and enhancement needs. To accomplish this project and support other IT projects, the SBSA, working in close collaboration with key departmental staff, will have the following responsibilities during the project phases: Collaborate with consultants, vendors, and information system and criminal justice staff to analyze, understand, and document business processes and operational procedures across the entire department Manage performance expectations of various consultants that may work on the project Advise on the scope and timeline for the CMS project and, in collaboration with others, r esearch, evaluate, and recommend CMS system solutions Lead the Request for Proposal process to identify case management system(s) In collaboration with department leadership, technical staff. and others, play a lead role in the system implementation and deployment Develop training materials and conduct training sessions for staff Provide business and technical guidance and advice as a subject matter expert Write specifications and confirm system is configured as specified Conduct end user testing to ensure design is as anticipated and meets business needs Develop processes to integrate the new system into current and new business practices The ideal candidate will be a self-starter with excellent verbal and written communication skills who brings: Significant experience working on complex IT design projects including some experience working with criminal justice data systems Exceptional analytical and problem-solving skills to address business problems and design IT solutions Proven project management skills with the ability to collaborate with diverse stakeholder groups Experience with vendor contracts and ensuring performance expectations are met The ability to positively and effectively manage relationships with consultants APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education : Any combination of education, training and experience, which provides an opportunity to acquire the knowledge and abilities listed. Typically, possession of a baccalaureate degree from an accredited college or university in computer science, information processing, business administration, public administration, or a closely related field. Experience : Typically, four (4) years of full-time or its equivalent experience analyzing business processes and information systems and managing complex business projects, which must have included three (3) years of design and project management responsibility for small and medium business applications. License : Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Knowledge of: Principles and practices of project analysis and management on large business implementation or change management projects; methods of long-term strategic management and technical planning; business and financial best practices; methods of developing business process specifications; procedures and methods for testing business functions; principles and practices of producing effective project documentation; application software including presentation, spreadsheet and work processing applications; business systems applications in finance, and/or human resources; enterprise resource planning systems. Ability to: Analyze, evaluate and integrate business processes and procedures; develop and document business and technical process, functions and procedures; apply the principles of business or public administration and marketing; coordinate and manage large groups of people from various business units or departments in business re-engineering projects; work closely with technical and business managers and staff in a teamwork setting; develop a solid understanding of departmental business processes and technology requirements; read and interpret a variety of technical manuals and instructions; respond to requests and inquiries from external groups and citizens, business and automated system users; employ high levels of independent judgment and decision-making in the process of problem resolution; prioritize and meet project timelines; communicate effectively both orally and in writing; establish and maintain effective working relationships. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions may be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. BACKGROUND INVESTIGATION It is the policy of law enforcement and legal offices and departments, in the County of Sonoma, that candidates complete a thorough background investigation process prior to employment. This policy is imperative to keep the department’s employees and the public safe and to maintain high standards in the law enforcement community. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. The background investigation will include a thorough assessment of a candidate’s personal, employment, educational, criminal, and credit history. The investigation may include but is not necessarily limited to: the use of prescription and/or other drugs, reports from former employers, friends, family members, educational institutions, law enforcement agencies, credit reports, court reports, public records search, and/or other relevant sources. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. All candidates will be required to take a pre-employment medical examination. The pre-employment medical examination will include drug testing as part of the medical examination for all applicants and for all current employees who are offered employment with the Offices/Departments. Additionally, candidates may be required to take a pre-employment psychological examination. The results of these examinations and the background investigation shall be confidential and shall not be available to the candidate for review. Failure to pass the background investigation will eliminate a candidate from the employment process. You may also review the Job Classification Screening Schedule to determine the requirements for this position. Issues that arise during the investigation process will be assessed, and judgment and discretion will be used to determine the employability of the candidate. Where there is evidence of a candidate’s past use of controlled substances, many factors shall be used to determine the employability of the individual such as a pattern of use, kind of drug used, circumstances of the start of the drug use, treatment, behavior, and attitude since discontinuance, etc. Please note that a history of using controlled substances does not result in automatic disqualification from the selection process. Prior to disqualifying any candidate whose profile falls within the provisions of the policy, the candidate shall be given the opportunity to present any and all evidence of mitigating facts that the candidate feels should be considered by the hiring authority. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: AK HR Technician: KK IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 5/6/2024 11:59 PM Pacific
Apr 23, 2024
Full Time
Position Information THIS RECRUITMENT IS PROMOTIONAL ONLY. YOU MUST PRESENTLY BE A FULL- OR PART-TIME REGULAR OR PROBATIONARY COUNTY OF SONOMA, COMMUNITY DEVELOPMENT COMMISSION, SONOMA COUNTY FAIRGROUNDS, OR SONOMA COUNTY WATER AGENCY EMPLOYEE IN ORDER TO APPLY FOR THIS POSITION. The Probation Department has requested a county-wide promotional certification to fill a Probation Senior Business Systems Analyst position. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. The Civil Service title for this position is Senior Business Systems Analyst. Note: The position is anticipated to be time-limited and funded through January 6, 2028. The Probation Senior Business Systems Analyst (SBSA) will be the project manager leading a complex, multi-year project focused on implementing a new case management system (CMS) to meet the data needs for all operational areas within the department. The SBSA will be responsible for multiple phases of the project including: assessing system needs, managing the implementation, supporting the change management and stabilizing the system, and identifying maintenance and enhancement needs. To accomplish this project and support other IT projects, the SBSA, working in close collaboration with key departmental staff, will have the following responsibilities during the project phases: Collaborate with consultants, vendors, and information system and criminal justice staff to analyze, understand, and document business processes and operational procedures across the entire department Manage performance expectations of various consultants that may work on the project Advise on the scope and timeline for the CMS project and, in collaboration with others, r esearch, evaluate, and recommend CMS system solutions Lead the Request for Proposal process to identify case management system(s) In collaboration with department leadership, technical staff. and others, play a lead role in the system implementation and deployment Develop training materials and conduct training sessions for staff Provide business and technical guidance and advice as a subject matter expert Write specifications and confirm system is configured as specified Conduct end user testing to ensure design is as anticipated and meets business needs Develop processes to integrate the new system into current and new business practices The ideal candidate will be a self-starter with excellent verbal and written communication skills who brings: Significant experience working on complex IT design projects including some experience working with criminal justice data systems Exceptional analytical and problem-solving skills to address business problems and design IT solutions Proven project management skills with the ability to collaborate with diverse stakeholder groups Experience with vendor contracts and ensuring performance expectations are met The ability to positively and effectively manage relationships with consultants APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education : Any combination of education, training and experience, which provides an opportunity to acquire the knowledge and abilities listed. Typically, possession of a baccalaureate degree from an accredited college or university in computer science, information processing, business administration, public administration, or a closely related field. Experience : Typically, four (4) years of full-time or its equivalent experience analyzing business processes and information systems and managing complex business projects, which must have included three (3) years of design and project management responsibility for small and medium business applications. License : Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Knowledge of: Principles and practices of project analysis and management on large business implementation or change management projects; methods of long-term strategic management and technical planning; business and financial best practices; methods of developing business process specifications; procedures and methods for testing business functions; principles and practices of producing effective project documentation; application software including presentation, spreadsheet and work processing applications; business systems applications in finance, and/or human resources; enterprise resource planning systems. Ability to: Analyze, evaluate and integrate business processes and procedures; develop and document business and technical process, functions and procedures; apply the principles of business or public administration and marketing; coordinate and manage large groups of people from various business units or departments in business re-engineering projects; work closely with technical and business managers and staff in a teamwork setting; develop a solid understanding of departmental business processes and technology requirements; read and interpret a variety of technical manuals and instructions; respond to requests and inquiries from external groups and citizens, business and automated system users; employ high levels of independent judgment and decision-making in the process of problem resolution; prioritize and meet project timelines; communicate effectively both orally and in writing; establish and maintain effective working relationships. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions may be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. BACKGROUND INVESTIGATION It is the policy of law enforcement and legal offices and departments, in the County of Sonoma, that candidates complete a thorough background investigation process prior to employment. This policy is imperative to keep the department’s employees and the public safe and to maintain high standards in the law enforcement community. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. The background investigation will include a thorough assessment of a candidate’s personal, employment, educational, criminal, and credit history. The investigation may include but is not necessarily limited to: the use of prescription and/or other drugs, reports from former employers, friends, family members, educational institutions, law enforcement agencies, credit reports, court reports, public records search, and/or other relevant sources. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. All candidates will be required to take a pre-employment medical examination. The pre-employment medical examination will include drug testing as part of the medical examination for all applicants and for all current employees who are offered employment with the Offices/Departments. Additionally, candidates may be required to take a pre-employment psychological examination. The results of these examinations and the background investigation shall be confidential and shall not be available to the candidate for review. Failure to pass the background investigation will eliminate a candidate from the employment process. You may also review the Job Classification Screening Schedule to determine the requirements for this position. Issues that arise during the investigation process will be assessed, and judgment and discretion will be used to determine the employability of the candidate. Where there is evidence of a candidate’s past use of controlled substances, many factors shall be used to determine the employability of the individual such as a pattern of use, kind of drug used, circumstances of the start of the drug use, treatment, behavior, and attitude since discontinuance, etc. Please note that a history of using controlled substances does not result in automatic disqualification from the selection process. Prior to disqualifying any candidate whose profile falls within the provisions of the policy, the candidate shall be given the opportunity to present any and all evidence of mitigating facts that the candidate feels should be considered by the hiring authority. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: AK HR Technician: KK IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 5/6/2024 11:59 PM Pacific
Sonoma County, CA
Santa Rosa, California, United States
Position Information Join the Sonoma County Department of Health Services as a Health Services Systems Software Analyst, multiple positions are available! Starting salary up to $71.25/hour ($148,707/annually) and a competitive total compensation package!* About the Position The Health Services Systems Software Analyst (SSA) is within the Department of Health Services Information Technology unit and will provide software support to Program Managers within the department's divisions of Public Health, Behavioral Health, and Administration. The SSA will also be responsible for: Designing schema for relational databases using principles and best practices in Management Information Systems (MIS), including setting up databases on the network, and recommending appropriate security profiles for system users Performing administrative tasks for relational databases, including developing access strategy, recommending storage structure, testing for system vulnerabilities, and implementing security protocols Developing extracts and reports from database systems and creating database queries Supporting users of Electronic Health Record (EHR) systems and other systems used within the department by identifying best use to support business needs, creating business requirements, functional specifications, design documents, and analyzing user-reported issues The ideal candidate will possess: Proven experience in Enterprise application support, business analysis, project management, technical support, and customer service. Working knowledge of database systems including Microsoft SQL Server or similar databases, Visual Studio or other Integrated Development Environments (IDEs), reporting tools, and EHR systems Understanding of the latest trends in security issues affecting relational database systems in general, and Microsoft SQL Server in particular The ability to effectively communicate technical solutions to all levels of personnel The Department of Health Services (DHS) DHS is one of the County's largest and most complex departments. DHS consists of the Administration, Behavioral Health, Public Health, and Homelessness Services Divisions and is driven by its mission to promote, protect, and ensure access to services that support the health, recovery, and well-being of all in Sonoma County. These ideas are the basis for how DHS operates and delivers services: Excellence - Strive to create a culture of learning, innovation, and data-driven practices to guide internal operations, improve performance, and build staff expertise Collaboration - Engage and work collaboratively with partners, communities, and staff to maximize its impact across the County Equity - Work to reduce disparities and ensure fairness, compassion, and social justice For more information regarding the department, its programs, services, and partnerships, visit the DHS website . What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory . This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service Title for this position is Systems Software Analyst. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education: Any combination of education and training which would provide the opportunity to acquire the knowledge and abilities listed. Normally, graduation from a four year college or university with major coursework in computer science, information systems, or a closely related field would provide this opportunity. Experience: Any combination of training and experience which would provide an opportunity to acquire the knowledge and abilities listed. Normally, three years of technical professional experience involving systems analysis, programming, systems engineering, or similar field in a multi-platform information systems environment including experience installing and maintaining systems software and working with database structures. Additional, highly relevant professional level experience may be substituted for the required education. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Considerable knowledge and understanding of: operating systems and software products; database principles and design; data collection and classification procedures; database and systems problem identification, tracking, resolution, and vendor support; structured coding and analysis; application development products; specific programming techniques and languages; mainframe, mid-size, and client-server network systems capabilities and operations; methods and techniques of troubleshooting hardware, software and inter-connectivity problems; principles of data security; methods and techniques of providing support to staff and end users. Working knowledge and understanding of: local and wide area network design, management, and operation; the inter-relationship of mainframe, PC, LAN, Network and telecommunications systems including hardware components, software applications, operating systems, and documentation; principles, methods, and techniques of systems analysis. Ability to: plan, design, upgrade, install, and tune systems software; create systems specifications; provide technical support related to systems software; write and modify instructions, procedures, manuals, documentation; analyze systems problems, develop effective solutions, and prepare cost estimates; work cooperatively and effectively with staff, customers, and vendors; perform a variety of tasks in a consistent and accurate manner; analyze and evaluate information, problems, and situations and develop an effective course of action; prepare clear, concise and accurate oral and written reports. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: BH HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 5/6/2024 11:59 PM Pacific
Apr 23, 2024
Full Time
Position Information Join the Sonoma County Department of Health Services as a Health Services Systems Software Analyst, multiple positions are available! Starting salary up to $71.25/hour ($148,707/annually) and a competitive total compensation package!* About the Position The Health Services Systems Software Analyst (SSA) is within the Department of Health Services Information Technology unit and will provide software support to Program Managers within the department's divisions of Public Health, Behavioral Health, and Administration. The SSA will also be responsible for: Designing schema for relational databases using principles and best practices in Management Information Systems (MIS), including setting up databases on the network, and recommending appropriate security profiles for system users Performing administrative tasks for relational databases, including developing access strategy, recommending storage structure, testing for system vulnerabilities, and implementing security protocols Developing extracts and reports from database systems and creating database queries Supporting users of Electronic Health Record (EHR) systems and other systems used within the department by identifying best use to support business needs, creating business requirements, functional specifications, design documents, and analyzing user-reported issues The ideal candidate will possess: Proven experience in Enterprise application support, business analysis, project management, technical support, and customer service. Working knowledge of database systems including Microsoft SQL Server or similar databases, Visual Studio or other Integrated Development Environments (IDEs), reporting tools, and EHR systems Understanding of the latest trends in security issues affecting relational database systems in general, and Microsoft SQL Server in particular The ability to effectively communicate technical solutions to all levels of personnel The Department of Health Services (DHS) DHS is one of the County's largest and most complex departments. DHS consists of the Administration, Behavioral Health, Public Health, and Homelessness Services Divisions and is driven by its mission to promote, protect, and ensure access to services that support the health, recovery, and well-being of all in Sonoma County. These ideas are the basis for how DHS operates and delivers services: Excellence - Strive to create a culture of learning, innovation, and data-driven practices to guide internal operations, improve performance, and build staff expertise Collaboration - Engage and work collaboratively with partners, communities, and staff to maximize its impact across the County Equity - Work to reduce disparities and ensure fairness, compassion, and social justice For more information regarding the department, its programs, services, and partnerships, visit the DHS website . What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory . This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service Title for this position is Systems Software Analyst. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education: Any combination of education and training which would provide the opportunity to acquire the knowledge and abilities listed. Normally, graduation from a four year college or university with major coursework in computer science, information systems, or a closely related field would provide this opportunity. Experience: Any combination of training and experience which would provide an opportunity to acquire the knowledge and abilities listed. Normally, three years of technical professional experience involving systems analysis, programming, systems engineering, or similar field in a multi-platform information systems environment including experience installing and maintaining systems software and working with database structures. Additional, highly relevant professional level experience may be substituted for the required education. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Considerable knowledge and understanding of: operating systems and software products; database principles and design; data collection and classification procedures; database and systems problem identification, tracking, resolution, and vendor support; structured coding and analysis; application development products; specific programming techniques and languages; mainframe, mid-size, and client-server network systems capabilities and operations; methods and techniques of troubleshooting hardware, software and inter-connectivity problems; principles of data security; methods and techniques of providing support to staff and end users. Working knowledge and understanding of: local and wide area network design, management, and operation; the inter-relationship of mainframe, PC, LAN, Network and telecommunications systems including hardware components, software applications, operating systems, and documentation; principles, methods, and techniques of systems analysis. Ability to: plan, design, upgrade, install, and tune systems software; create systems specifications; provide technical support related to systems software; write and modify instructions, procedures, manuals, documentation; analyze systems problems, develop effective solutions, and prepare cost estimates; work cooperatively and effectively with staff, customers, and vendors; perform a variety of tasks in a consistent and accurate manner; analyze and evaluate information, problems, and situations and develop an effective course of action; prepare clear, concise and accurate oral and written reports. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: BH HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 5/6/2024 11:59 PM Pacific
Minimum Qualifications Education and/or Equivalent Experience: Three (3) years of education related to the job. Experience may substitute for education for up to (3) years. Licenses or Certifications: Valid Texas Driver’s License depending on assignment. Notes to Applicants Position Overview This IT Support Analyst Sr position will be part of the executive support team in the IT customer service division of the Communications and Technology Management department at the City of Austin. The job requirements for this position are, provides systematic analysis for identifying and diagnosing faults and determining root causes for issues, improves Tier I and Tier II support business processes, provides key performance indicator analysis and reports to management, works with customers and purchasing to recommend, obtain quotes and deploy new solutions, recommends performance improvements, performs end-to-end support utilizing industry best practices, serves as lead resource on support team, performs systems administration functions, develops and publishes knowledge and process documents, provides advanced communications, provides advanced and escalated technical support, performs complex hardware, software, applications support, and performs preventative maintenance, and manages inventory and record keeping. The position will work nights and weekends as needed. This position will be part of a rotating on-call schedule. This position is required to work onsite. About the Department: The City of Austin Communication and Technology Management ( CTM ) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Application Instructions: In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position. NOTE : A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted. All interviews are being conducted virtually via Microsoft Teams. Post Interview Verification : If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference. Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click here for more information. Pay Range $28.85 - $37.85 Hours Standard Business Hours from 8:00 a.m. to 5:00 p.m. and is on-site, to include nights and weekends as needed. This position will be part of a rotating on-call schedule. Job Close Date 05/08/2024 Type of Posting External Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 301 W 2nd St, Austin, TX 78701 Preferred Qualifications Preferred Experience: Experience managing endpoints (Windows computers, android devices, Apple computers, et cetera) with Microsoft Intune, WorkspaceOne (Airwatch) or similar endpoint management system. Experience acting in a lead capacity in an information technology related job. Experience providing customer service in an information technology related job. Experience using Service Now or other IT service desk software. Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Interacts with end-users to provide technical support in response to application or system issues. Conducts and manages logging of issues, diagnoses and resolves problems and escalates problems to the appropriate level. Provides high-quality customer service while using technical expertise to support end-users in-person, on the phone, by e-mail, by instant message, or by a case management system. Provides the first level of contact and response to complex requests for general IT support. Conducts and manages the logging of issues and generation of trouble service requests. Diagnoses and resolves problems. Documents, tracks and monitors reported incidents to ensure timely resolution. Provides administrative support, such as updating user account information, unlocking accounts, and addressing password issues, as needed. Implements and monitors the use, privacy, and confidentiality policies. Installs, sets up, and configures user devices (desktop, notebooks, tablets, phones, printers, mobile, radios, etc.) and connections (network, telephony, communications, video conferencing) and provides guidance to the Technical Support team. Leads in all user provisioning activities, procurement, voice requests, and maintaining and monitoring all assets. Provides software support for Microsoft Windows, Microsoft Office, common desktop applications, and City/department-developed applications, including feature and function usage. Manages, monitors, and prioritizes daily flow within the service request case management system, and email and phone queues to meet service levels. Responsibilities - Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of diagnostics, monitoring tools, remote desktop applications & virtual environments. Knowledge of developing and interpreting process flow diagrams, and overall network design and implementation. Knowledge of helpdesk ticketing systems, enterprise products, services or solutions, and service level agreements. Knowledge of software, hardware, and networking systems and best practices to support these systems. Ability to research to diagnose appropriate solutions, to follow standard procedures for escalation, and to prepare accurate and timely reports. Ability to multitask in an everchanging customer driven environment and manage several open issues at one time that span different levels of context. Ability to communicate effectively with customers and clients from issue initiation through to completion and follow up. Ability to anticipate, identify and define problems and seek root causes and to develop and implement practical and timely solutions. Ability to tailor questions and instructions to a customer’s competency level, communicate technical information to diverse audiences orally and in writing in an easily understood, authoritative and actionable manner and to document technical knowledge in the form of manuals and SOPs. Ability to assert ideas and persuade others to gain support across a matrixed organization. Ability to follow standard procedures for proper escalation of unresolved issues and follow through and resolve common issues with minimal direction. Ability to comprehend requirements and make appropriate recommendations, sustaining communication with customers/departments/users until their issue is resolved. Ability to research to diagnose an appropriate solution, multitask and manage several open issues at one time, prepare accurate and timely reports. Skill in incident reporting, troubleshooting, and issue/ticket resolution. Skill in installation/configuration, documentation, process orientation, and testing to provide first-hand resolution to problems. Skill in customer feedback analysis, incident reporting, and troubleshooting. Ability to adhere to required compliance to all change management policies and procedures. Ability to adhere to required compliance to all information security policies and procedures. Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires three (3) years of education related to the job. Experience may substitute for education up to three (3) years. Do you meet these minimum qualifications? Yes No * Describe your experience managing endpoints (Windows computers, android devices, Apple computers, etc.) with Microsoft Intune, WorkspaceOne (Airwatch) or similar endpoint management system. (Open Ended Question) * Describe your experience acting in a lead capacity in an information technology related job. (Open Ended Question) * Describe your experience providing customer service in an information technology related job. (Open Ended Question) * Describe your experience using Service Now or other IT service desk software. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No Optional & Required Documents Required Documents Optional Documents
May 02, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Three (3) years of education related to the job. Experience may substitute for education for up to (3) years. Licenses or Certifications: Valid Texas Driver’s License depending on assignment. Notes to Applicants Position Overview This IT Support Analyst Sr position will be part of the executive support team in the IT customer service division of the Communications and Technology Management department at the City of Austin. The job requirements for this position are, provides systematic analysis for identifying and diagnosing faults and determining root causes for issues, improves Tier I and Tier II support business processes, provides key performance indicator analysis and reports to management, works with customers and purchasing to recommend, obtain quotes and deploy new solutions, recommends performance improvements, performs end-to-end support utilizing industry best practices, serves as lead resource on support team, performs systems administration functions, develops and publishes knowledge and process documents, provides advanced communications, provides advanced and escalated technical support, performs complex hardware, software, applications support, and performs preventative maintenance, and manages inventory and record keeping. The position will work nights and weekends as needed. This position will be part of a rotating on-call schedule. This position is required to work onsite. About the Department: The City of Austin Communication and Technology Management ( CTM ) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Application Instructions: In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position. NOTE : A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted. All interviews are being conducted virtually via Microsoft Teams. Post Interview Verification : If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference. Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click here for more information. Pay Range $28.85 - $37.85 Hours Standard Business Hours from 8:00 a.m. to 5:00 p.m. and is on-site, to include nights and weekends as needed. This position will be part of a rotating on-call schedule. Job Close Date 05/08/2024 Type of Posting External Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 301 W 2nd St, Austin, TX 78701 Preferred Qualifications Preferred Experience: Experience managing endpoints (Windows computers, android devices, Apple computers, et cetera) with Microsoft Intune, WorkspaceOne (Airwatch) or similar endpoint management system. Experience acting in a lead capacity in an information technology related job. Experience providing customer service in an information technology related job. Experience using Service Now or other IT service desk software. Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Interacts with end-users to provide technical support in response to application or system issues. Conducts and manages logging of issues, diagnoses and resolves problems and escalates problems to the appropriate level. Provides high-quality customer service while using technical expertise to support end-users in-person, on the phone, by e-mail, by instant message, or by a case management system. Provides the first level of contact and response to complex requests for general IT support. Conducts and manages the logging of issues and generation of trouble service requests. Diagnoses and resolves problems. Documents, tracks and monitors reported incidents to ensure timely resolution. Provides administrative support, such as updating user account information, unlocking accounts, and addressing password issues, as needed. Implements and monitors the use, privacy, and confidentiality policies. Installs, sets up, and configures user devices (desktop, notebooks, tablets, phones, printers, mobile, radios, etc.) and connections (network, telephony, communications, video conferencing) and provides guidance to the Technical Support team. Leads in all user provisioning activities, procurement, voice requests, and maintaining and monitoring all assets. Provides software support for Microsoft Windows, Microsoft Office, common desktop applications, and City/department-developed applications, including feature and function usage. Manages, monitors, and prioritizes daily flow within the service request case management system, and email and phone queues to meet service levels. Responsibilities - Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of diagnostics, monitoring tools, remote desktop applications & virtual environments. Knowledge of developing and interpreting process flow diagrams, and overall network design and implementation. Knowledge of helpdesk ticketing systems, enterprise products, services or solutions, and service level agreements. Knowledge of software, hardware, and networking systems and best practices to support these systems. Ability to research to diagnose appropriate solutions, to follow standard procedures for escalation, and to prepare accurate and timely reports. Ability to multitask in an everchanging customer driven environment and manage several open issues at one time that span different levels of context. Ability to communicate effectively with customers and clients from issue initiation through to completion and follow up. Ability to anticipate, identify and define problems and seek root causes and to develop and implement practical and timely solutions. Ability to tailor questions and instructions to a customer’s competency level, communicate technical information to diverse audiences orally and in writing in an easily understood, authoritative and actionable manner and to document technical knowledge in the form of manuals and SOPs. Ability to assert ideas and persuade others to gain support across a matrixed organization. Ability to follow standard procedures for proper escalation of unresolved issues and follow through and resolve common issues with minimal direction. Ability to comprehend requirements and make appropriate recommendations, sustaining communication with customers/departments/users until their issue is resolved. Ability to research to diagnose an appropriate solution, multitask and manage several open issues at one time, prepare accurate and timely reports. Skill in incident reporting, troubleshooting, and issue/ticket resolution. Skill in installation/configuration, documentation, process orientation, and testing to provide first-hand resolution to problems. Skill in customer feedback analysis, incident reporting, and troubleshooting. Ability to adhere to required compliance to all change management policies and procedures. Ability to adhere to required compliance to all information security policies and procedures. Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires three (3) years of education related to the job. Experience may substitute for education up to three (3) years. Do you meet these minimum qualifications? Yes No * Describe your experience managing endpoints (Windows computers, android devices, Apple computers, etc.) with Microsoft Intune, WorkspaceOne (Airwatch) or similar endpoint management system. (Open Ended Question) * Describe your experience acting in a lead capacity in an information technology related job. (Open Ended Question) * Describe your experience providing customer service in an information technology related job. (Open Ended Question) * Describe your experience using Service Now or other IT service desk software. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No Optional & Required Documents Required Documents Optional Documents
Sonoma County, CA
Santa Rosa, California, United States
Position Information The Department of Health Services (DHS) seeks a dynamic and accomplished professional to join their team as the Deputy Chief Financial Officer (Deputy CFO). If you are a motivated, detail-oriented professional with a passion for fiscal responsibility and effective communication, we encourage you to apply! Starting salary up to $68.79/hour ($143,572/year) plus a competitive total compensation package!* About the Position The Deputy Chief Financial Officer will report directly to the Chief Financial Officer, and will operate independently, and play a crucial role in maintaining the fiscal integrity of DHS. In this position, the Deputy CFO will collaborate extensively with budget managers from various County departments as well as State and Federal fiscal officers. One of the primary responsibilities is the recruitment, selection, training, and supervision of a dedicated team encompassing professional, technical, and office support staff. This team will support administrative functions and oversee three essential subsections within the Finance Unit: Revenue Management, Financial Reporting, and Financial Information Systems and Technology. The Deputy CFO has the responsibility to: Uphold fiduciary responsibility for DHS finances Perform fiscal due diligence for expenditures Approve budget transactions in the general ledger (Enterprise Financial System - EFS) Provide Accounts-Receivable (A/R) projections to the Department Accounting Manager Oversee the development of the recommended budget for presentation to the Board of Supervisors (BOS) Generate budget reports for CFO and DHS management review Make budget recommendations and manage fiscal impact assessments Execute budget adjustments and oversee the Exhibit B portion of Contracts Manage monthly reporting for DHS Management Review Fund Balance and Revenue and Expense Reports for submission to EFS Participate in monthly performance reviews of Actuals versus Budget with DHS divisions Oversee the Revenue Management Unit that is responsible for Medi-Cal, Medicare, and private insurance billing What You Bring The ideal candidate will possess excellent interpersonal skills, will be a strong communicator, team player, self-aware, flexible, and adaptable to change. Additionally, they will possess the following proven competencies and characteristics: Intermediate or advanced Microsoft Office skills, with a critical focus on advanced knowledge of Excel spreadsheets Demonstrate excellent verbal and written communication skills for presenting budget recommendations to executive management The ability to provide management with status and outcome reports and dashboards Goal-driven with the ability to track multiple projects in different stages Proven track record of multi-tasking and delivering tasks timely Possess strong presentation skills for engagements with the Board of Supervisors and Senior Leadership The ability to interpret State and Federal regulations specific to Behavioral Health billing and claims processes What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $2,000 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Salary Resolution (SalRes) and our Employee Benefits Directory . This recruitment is being conducted to fill a Deputy Chief Financial Officer position in the Department of Health Services. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service title for this position is Administrative Services Officer II. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education: Academic coursework which would provide the opportunity to acquire the knowledge and abilities listed. Normally, coursework in public administration, business administration, management, accounting, statistics, human resources or closely related courses would provide such an opportunity. Experience: Normally, three years of progressively responsible experience in a professional, human resources, administrative, fiscal staff position, including at least one year of experience supervising professional, administrative or technical staff would provide such an opportunity. License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position. Knowledge, Skills, and Abilities Considerable knowledge of: principles and practices relating to modern budget, programs and systems management; human resources issues and the functions and complexities of occupations found in the assigned department; the operations and functions of county government; research methodology, report writing and basic statistics, and their application; effective personnel and supervisory techniques; modern office methods and procedures. Working knowledge of: group dynamics as it relates to public organizations; written and oral communications, including language mechanics, syntax and English composition; purchasing, ISD, safety, organizational analysis and their impact on departmental operations; the use of electronic information equipment and specific systems as used within the department. Ability to: plan and organize research and statistical work relating to the various aspects of administration, budget and general management matters; understand, interpret and apply rules, regulations, ordinances, and federal, state and local legislation; effectively communicate orally and in writing, and present conclusions before advisory and policy bodies; effectively supervise the work of professional, technical and office support staff; establish and maintain effective working relationships with County management personnel, employees, and the public in carrying out sound management policies; understand and manage human resources functions; perform data collection, interpretation and evaluation pertaining to administrative, fiscal and management matters; persuade, rationalize, and project consequences of decisions and/or recommendations; analyze administrative problems, budgets, and a variety of programs, systems and procedures; use electronic information equipment and specific systems as used within the department. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: BH HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: MANAGEMENT* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation accrual and sick leave accruals; additional management leave annually; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County paid premium contribution. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Mar 19, 2024
Full Time
Position Information The Department of Health Services (DHS) seeks a dynamic and accomplished professional to join their team as the Deputy Chief Financial Officer (Deputy CFO). If you are a motivated, detail-oriented professional with a passion for fiscal responsibility and effective communication, we encourage you to apply! Starting salary up to $68.79/hour ($143,572/year) plus a competitive total compensation package!* About the Position The Deputy Chief Financial Officer will report directly to the Chief Financial Officer, and will operate independently, and play a crucial role in maintaining the fiscal integrity of DHS. In this position, the Deputy CFO will collaborate extensively with budget managers from various County departments as well as State and Federal fiscal officers. One of the primary responsibilities is the recruitment, selection, training, and supervision of a dedicated team encompassing professional, technical, and office support staff. This team will support administrative functions and oversee three essential subsections within the Finance Unit: Revenue Management, Financial Reporting, and Financial Information Systems and Technology. The Deputy CFO has the responsibility to: Uphold fiduciary responsibility for DHS finances Perform fiscal due diligence for expenditures Approve budget transactions in the general ledger (Enterprise Financial System - EFS) Provide Accounts-Receivable (A/R) projections to the Department Accounting Manager Oversee the development of the recommended budget for presentation to the Board of Supervisors (BOS) Generate budget reports for CFO and DHS management review Make budget recommendations and manage fiscal impact assessments Execute budget adjustments and oversee the Exhibit B portion of Contracts Manage monthly reporting for DHS Management Review Fund Balance and Revenue and Expense Reports for submission to EFS Participate in monthly performance reviews of Actuals versus Budget with DHS divisions Oversee the Revenue Management Unit that is responsible for Medi-Cal, Medicare, and private insurance billing What You Bring The ideal candidate will possess excellent interpersonal skills, will be a strong communicator, team player, self-aware, flexible, and adaptable to change. Additionally, they will possess the following proven competencies and characteristics: Intermediate or advanced Microsoft Office skills, with a critical focus on advanced knowledge of Excel spreadsheets Demonstrate excellent verbal and written communication skills for presenting budget recommendations to executive management The ability to provide management with status and outcome reports and dashboards Goal-driven with the ability to track multiple projects in different stages Proven track record of multi-tasking and delivering tasks timely Possess strong presentation skills for engagements with the Board of Supervisors and Senior Leadership The ability to interpret State and Federal regulations specific to Behavioral Health billing and claims processes What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $2,000 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Salary Resolution (SalRes) and our Employee Benefits Directory . This recruitment is being conducted to fill a Deputy Chief Financial Officer position in the Department of Health Services. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service title for this position is Administrative Services Officer II. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education: Academic coursework which would provide the opportunity to acquire the knowledge and abilities listed. Normally, coursework in public administration, business administration, management, accounting, statistics, human resources or closely related courses would provide such an opportunity. Experience: Normally, three years of progressively responsible experience in a professional, human resources, administrative, fiscal staff position, including at least one year of experience supervising professional, administrative or technical staff would provide such an opportunity. License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position. Knowledge, Skills, and Abilities Considerable knowledge of: principles and practices relating to modern budget, programs and systems management; human resources issues and the functions and complexities of occupations found in the assigned department; the operations and functions of county government; research methodology, report writing and basic statistics, and their application; effective personnel and supervisory techniques; modern office methods and procedures. Working knowledge of: group dynamics as it relates to public organizations; written and oral communications, including language mechanics, syntax and English composition; purchasing, ISD, safety, organizational analysis and their impact on departmental operations; the use of electronic information equipment and specific systems as used within the department. Ability to: plan and organize research and statistical work relating to the various aspects of administration, budget and general management matters; understand, interpret and apply rules, regulations, ordinances, and federal, state and local legislation; effectively communicate orally and in writing, and present conclusions before advisory and policy bodies; effectively supervise the work of professional, technical and office support staff; establish and maintain effective working relationships with County management personnel, employees, and the public in carrying out sound management policies; understand and manage human resources functions; perform data collection, interpretation and evaluation pertaining to administrative, fiscal and management matters; persuade, rationalize, and project consequences of decisions and/or recommendations; analyze administrative problems, budgets, and a variety of programs, systems and procedures; use electronic information equipment and specific systems as used within the department. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: BH HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: MANAGEMENT* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation accrual and sick leave accruals; additional management leave annually; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County paid premium contribution. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous