City of San Jose
United States, California, San Jose
The City of San José is a place where we use civic technology to help our community thrive. As one of the largest cities in the nation, the City manages a large set of services and assets. The City operates on a budget of $6.1 billion, with 7,000+ employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley. Information Technology's (IT) mission: Put powerful tools and information in the hands of people to unleash their brilliance in service to our community. IT enables that mission through business and infrastructure systems, cybersecurity, data management, analysis, productivity, collaboration tools, the San Jose 311 resident experience platform, data equity and privacy programs, and strategic planning. San Jose is powered by truly great people, a robust technology environment, and a strong sense of purpose. We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America! You can visit the Information Technology Department website to learn more about us. NOTE - The first review of applications will be on Tuesday, May 7, 2024. Please submit your application by 11:59 p.m. (PST) on Monday, May 6, 2024, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of May 13, 2024. The City of San José is recruiting for a Finance Applications Associate IT Manager (Enterprise Principal Technology Analyst) in the Information Technology Department. This position is responsible for the management and support of the City's enterprise Finance Management System, Revenue Management/Collection System, and Finance Reporting System. This position combines managerial and leadership responsibilities along with hands-on technical expertise to deliver day-to-day system operations. Key job duties are service level management, including service level agreements (SLAs) and Incident Management, as well as delivery of smaller projects and system enhancements. The Finance Applications Associate IT Manager is also responsible for resource and performance management of the Finance Applications IT Team. This position requires leadership skills and the ability to take the initiative and lead others. We are seeking an individual who is willing to adapt to an ever-changing environment. The ideal candidate should have experience supporting an enterprise-level Finance Enterprise Resource Planning (ERP) system with solid business process knowledge and technical support experience for the General Ledger, Accounts Payable, Account Receivable, Purchasing, Asset Management, Revenue Management, and Revenue Collection modules. Duties may include but are not limited to: Providing technical leadership for the City's enterprise Finance Management System, Revenue Collection System and Reporting System. Partnering with business owners and stakeholders to identify high level business and information system requirements and recommending business process/workflow redesign where applicable. Leading and coordinating upgrade and enhancement projects for Finance's enterprise applications. Prioritizing and managing application development projects to ensure they are delivered on time, within budget, and meet customer expectations. Developing technical guidelines and governance framework to ensure best practices are followed. Assessing user needs to provide support and proactive service, including analyzing opportunities to use existing tools and workflows. Leading the day-to-day activities of advisory engagements for various projects, including process design, package implementation lifecycle support, and project reviews. Managing delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets escalated by the end users for the portfolio of applications. Developing relevant metrics, measuring and publishing the performance of the services provided for continuous improvement activities. Ensuring a high level of customer satisfaction for services and products provided. Working closely with all other IT management personnel in identifying, evaluating, selecting, and implementing specific information technology to support the business plans and IT strategies. Coaching, mentoring, and managing staff to implement, maintain, and support all related software, configurations, and workflows. Hands on experience with structured query language, Windows scripting, designing and developing reports using a variety of end user reporting tools, managing applications on Windows environments. Please note that the Finance Applications Associate IT Manager (Enterprise Principal Technology Analyst) position is currently on a hybrid telework schedule - working remotely and onsite is subject to change. Salary Information: The final candidate's qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in the Enterprise Principal Technology Analyst (EPTA) classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. Salary Range (including the 5% NPWI): $149,975.28 - $182,626.08 The EPTA classification is represented by the City Association of Management Personnel (CAMP) bargaining unit. (These qualifications are typically required. An equivalent combination of education and experience sufficient to satisfactorily perform the duties of the job may be substituted.) Education and Experience A Bachelor's Degree from an accredited college or university in a relevant field AND five (5) years of increasingly responsible professional/ level experience in computer applications, systems, networks, or telecommunications work, of which at least two (2) years include responsibility in the development, implementation, and maintenance of electronic business systems/solutions, or application development and/or support. Acceptable Substitution Additional years of increasingly responsible directly related work experience may be substituted for education on a year-for-year basis up to two (2) years. Completion of a Master's Degree in a relevant field from an accredited college or university may be substituted for one year of the required two (2) years of experience in the development, implementation, and maintenance of electronic business systems/solutions, or application development and/or support. The ideal candidates will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices including Enterprise Architecture, technical project management, application lifecycle management, and applicable industry applications/systems platform tools; and, breadth of expertise to manage major technology services, programs, and products across multiple departmental technology environments and ensure cross coordination between departments, including adherence with Citywide and departmental procedures/policies and federal and state rules and regulations. Analytical Thinking - Approaches a problem or situation by using a logical, systematic, sequential approach. Project Management - Ensures support for projects and implements agency goals and strategic
objectives. Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts. Supervision - Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness. Selection Process: The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job-specific questions . You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews. If you have questions about the duties of these positions, the selection, or hiring processes, please contact Felipa Perez at Felipa.perez@sanjoseca.gov.
Apr 17, 2024
Full Time
The City of San José is a place where we use civic technology to help our community thrive. As one of the largest cities in the nation, the City manages a large set of services and assets. The City operates on a budget of $6.1 billion, with 7,000+ employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley. Information Technology's (IT) mission: Put powerful tools and information in the hands of people to unleash their brilliance in service to our community. IT enables that mission through business and infrastructure systems, cybersecurity, data management, analysis, productivity, collaboration tools, the San Jose 311 resident experience platform, data equity and privacy programs, and strategic planning. San Jose is powered by truly great people, a robust technology environment, and a strong sense of purpose. We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America! You can visit the Information Technology Department website to learn more about us. NOTE - The first review of applications will be on Tuesday, May 7, 2024. Please submit your application by 11:59 p.m. (PST) on Monday, May 6, 2024, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of May 13, 2024. The City of San José is recruiting for a Finance Applications Associate IT Manager (Enterprise Principal Technology Analyst) in the Information Technology Department. This position is responsible for the management and support of the City's enterprise Finance Management System, Revenue Management/Collection System, and Finance Reporting System. This position combines managerial and leadership responsibilities along with hands-on technical expertise to deliver day-to-day system operations. Key job duties are service level management, including service level agreements (SLAs) and Incident Management, as well as delivery of smaller projects and system enhancements. The Finance Applications Associate IT Manager is also responsible for resource and performance management of the Finance Applications IT Team. This position requires leadership skills and the ability to take the initiative and lead others. We are seeking an individual who is willing to adapt to an ever-changing environment. The ideal candidate should have experience supporting an enterprise-level Finance Enterprise Resource Planning (ERP) system with solid business process knowledge and technical support experience for the General Ledger, Accounts Payable, Account Receivable, Purchasing, Asset Management, Revenue Management, and Revenue Collection modules. Duties may include but are not limited to: Providing technical leadership for the City's enterprise Finance Management System, Revenue Collection System and Reporting System. Partnering with business owners and stakeholders to identify high level business and information system requirements and recommending business process/workflow redesign where applicable. Leading and coordinating upgrade and enhancement projects for Finance's enterprise applications. Prioritizing and managing application development projects to ensure they are delivered on time, within budget, and meet customer expectations. Developing technical guidelines and governance framework to ensure best practices are followed. Assessing user needs to provide support and proactive service, including analyzing opportunities to use existing tools and workflows. Leading the day-to-day activities of advisory engagements for various projects, including process design, package implementation lifecycle support, and project reviews. Managing delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets escalated by the end users for the portfolio of applications. Developing relevant metrics, measuring and publishing the performance of the services provided for continuous improvement activities. Ensuring a high level of customer satisfaction for services and products provided. Working closely with all other IT management personnel in identifying, evaluating, selecting, and implementing specific information technology to support the business plans and IT strategies. Coaching, mentoring, and managing staff to implement, maintain, and support all related software, configurations, and workflows. Hands on experience with structured query language, Windows scripting, designing and developing reports using a variety of end user reporting tools, managing applications on Windows environments. Please note that the Finance Applications Associate IT Manager (Enterprise Principal Technology Analyst) position is currently on a hybrid telework schedule - working remotely and onsite is subject to change. Salary Information: The final candidate's qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in the Enterprise Principal Technology Analyst (EPTA) classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. Salary Range (including the 5% NPWI): $149,975.28 - $182,626.08 The EPTA classification is represented by the City Association of Management Personnel (CAMP) bargaining unit. (These qualifications are typically required. An equivalent combination of education and experience sufficient to satisfactorily perform the duties of the job may be substituted.) Education and Experience A Bachelor's Degree from an accredited college or university in a relevant field AND five (5) years of increasingly responsible professional/ level experience in computer applications, systems, networks, or telecommunications work, of which at least two (2) years include responsibility in the development, implementation, and maintenance of electronic business systems/solutions, or application development and/or support. Acceptable Substitution Additional years of increasingly responsible directly related work experience may be substituted for education on a year-for-year basis up to two (2) years. Completion of a Master's Degree in a relevant field from an accredited college or university may be substituted for one year of the required two (2) years of experience in the development, implementation, and maintenance of electronic business systems/solutions, or application development and/or support. The ideal candidates will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices including Enterprise Architecture, technical project management, application lifecycle management, and applicable industry applications/systems platform tools; and, breadth of expertise to manage major technology services, programs, and products across multiple departmental technology environments and ensure cross coordination between departments, including adherence with Citywide and departmental procedures/policies and federal and state rules and regulations. Analytical Thinking - Approaches a problem or situation by using a logical, systematic, sequential approach. Project Management - Ensures support for projects and implements agency goals and strategic
objectives. Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts. Supervision - Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness. Selection Process: The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job-specific questions . You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews. If you have questions about the duties of these positions, the selection, or hiring processes, please contact Felipa Perez at Felipa.perez@sanjoseca.gov.
CA DEPARTMENT OF JUSTICE
Sacramento, California, United States
Job Description and Duties The Associate Governmental Program Analyst (AGPA) will act as the lead, journey-level analyst in the support of the live scan infrastructure, policies and requirements. The AGPA will be responsible to independently perform associated duties and be the technical expert and lead analyst for the section in the oversight of the live scan processes. The AGPA will be responsible for evaluating the current live scan processes and working in concert with key stakeholders to develop strategic planning in the improvement and maintenance of the live scan processes. The AGPA is responsible for developing complex procedural and project documents, as well as coordinating and overseeing user and system acceptance testing efforts. The AGPA will work closely with the Hawkins Data Center (HDC) technical staff, other Department organizations, client user agencies and supporting vendors/contractors to ensure all business needs and features are addressed and to resolve any operational issues identified through routine operations or special projects. The AGPA will document current business requirements and future business needs to develop a strategic plan to resolve technical issues and improve the automated processes of the live scan lifecycle workflow, as well as, run routine and ad hoc reports of DOJ systems to identify errors and develop solutions and strategies to improve efficiencies. Additionally, the AGPA will act as a section lead to Staff Services Analyst (SSA) staff and be the final reviewer for requests for Private Service Provider/Applicant Agency/Peer Provider approvals, ensuring that all DOJ security and policy requirements are met. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies. Minimum Requirements You will find the Minimum Requirements in the Class Specification. ASSOCIATE GOVERNMENTAL PROGRAM ANALYST Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-427867 Position #(s): 420-761-5393-016 Working Title: Live Scan Support Lead Associate Governmental Program Analyst Classification: ASSOCIATE GOVERNMENTAL PROGRAM ANALYST $5,684.00 - $7,114.00 A # of Positions: 1 Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Work Shift: Day Shift Work Week: Monday - Friday Department Information This position is located in the California Justice Information Services Division, Bureau of Criminal Information and Analysis, Record and Biometric Information Branch, Imaging and Live Scan Program, Live Scan Support Section. Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. For more information about the department, please visit the Attorney General’s website at www.oag.ca.gov. Special Requirements A fingerprint check is required. Clearly indicate JC - 427867 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 5/14/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Malina Velarde JC-427867 PO Box 160608 Sacramento , CA 95816-0608 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Malina Velarde JC-427867 4949 Broadway Sacramento , CA 95820 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - 1. After reviewing the duty statement, please describe how your work experience, knowledge, abilities, and/or education has prepared you to successfully perform in this position. 2. Describe your experience and role in analyzing a complex program issue and the systematic steps you took to successfully: a) Identify & state the problem, b) Document your findings, c) Recommend a sound conclusive solution 3. Describe in detail your experience interpreting and applying regulations, statutes, policies, and procedures. Other - Cover Letter. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Ability to reason logically and creatively • Utilize a variety of analytical techniques • Ability to develop and evaluate alternatives • Knowledge of computer skills, MS Windows, and MS Office • Excellent attendance • Be dependable, punctual, and accurate • Ability to pay close attention to detail • Exercise good judgment • Ability to be discreet with confidential and sensitive issues • Strong knowledge of the criminal justice process and experience with criminal history information • Experience with applicant fingerprint processing • Experience interacting with local, state, and federal law enforcement agencies Benefits Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Malina Velarde (916) 210-2513 malina.velarde@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information about Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 5/14/2024
May 01, 2024
Full Time
Job Description and Duties The Associate Governmental Program Analyst (AGPA) will act as the lead, journey-level analyst in the support of the live scan infrastructure, policies and requirements. The AGPA will be responsible to independently perform associated duties and be the technical expert and lead analyst for the section in the oversight of the live scan processes. The AGPA will be responsible for evaluating the current live scan processes and working in concert with key stakeholders to develop strategic planning in the improvement and maintenance of the live scan processes. The AGPA is responsible for developing complex procedural and project documents, as well as coordinating and overseeing user and system acceptance testing efforts. The AGPA will work closely with the Hawkins Data Center (HDC) technical staff, other Department organizations, client user agencies and supporting vendors/contractors to ensure all business needs and features are addressed and to resolve any operational issues identified through routine operations or special projects. The AGPA will document current business requirements and future business needs to develop a strategic plan to resolve technical issues and improve the automated processes of the live scan lifecycle workflow, as well as, run routine and ad hoc reports of DOJ systems to identify errors and develop solutions and strategies to improve efficiencies. Additionally, the AGPA will act as a section lead to Staff Services Analyst (SSA) staff and be the final reviewer for requests for Private Service Provider/Applicant Agency/Peer Provider approvals, ensuring that all DOJ security and policy requirements are met. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies. Minimum Requirements You will find the Minimum Requirements in the Class Specification. ASSOCIATE GOVERNMENTAL PROGRAM ANALYST Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-427867 Position #(s): 420-761-5393-016 Working Title: Live Scan Support Lead Associate Governmental Program Analyst Classification: ASSOCIATE GOVERNMENTAL PROGRAM ANALYST $5,684.00 - $7,114.00 A # of Positions: 1 Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Work Shift: Day Shift Work Week: Monday - Friday Department Information This position is located in the California Justice Information Services Division, Bureau of Criminal Information and Analysis, Record and Biometric Information Branch, Imaging and Live Scan Program, Live Scan Support Section. Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. For more information about the department, please visit the Attorney General’s website at www.oag.ca.gov. Special Requirements A fingerprint check is required. Clearly indicate JC - 427867 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 5/14/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Malina Velarde JC-427867 PO Box 160608 Sacramento , CA 95816-0608 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Malina Velarde JC-427867 4949 Broadway Sacramento , CA 95820 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - 1. After reviewing the duty statement, please describe how your work experience, knowledge, abilities, and/or education has prepared you to successfully perform in this position. 2. Describe your experience and role in analyzing a complex program issue and the systematic steps you took to successfully: a) Identify & state the problem, b) Document your findings, c) Recommend a sound conclusive solution 3. Describe in detail your experience interpreting and applying regulations, statutes, policies, and procedures. Other - Cover Letter. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Ability to reason logically and creatively • Utilize a variety of analytical techniques • Ability to develop and evaluate alternatives • Knowledge of computer skills, MS Windows, and MS Office • Excellent attendance • Be dependable, punctual, and accurate • Ability to pay close attention to detail • Exercise good judgment • Ability to be discreet with confidential and sensitive issues • Strong knowledge of the criminal justice process and experience with criminal history information • Experience with applicant fingerprint processing • Experience interacting with local, state, and federal law enforcement agencies Benefits Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Malina Velarde (916) 210-2513 malina.velarde@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information about Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 5/14/2024
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience. Experience may substitute for education for up to (4) years. Licenses or Certifications: None. Notes to Applicants Position Overview: The IT Business System Analyst Sr. will be responsible for assisting with the My ATX Water program including managing project related processes and program maintenance. The person in this role with be responsible for extensive data management and analysis. This role will be responsible for coordinating with the project contractors and holding them accountable to AW expectations. This role will work closely with internal customers, external customers, and contractors. Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information. When completing the City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. Please include contact information from previous employers. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered. A resume is required but will not substitute for a complete employment application. Please do not use the phrase “see resume” or refer to other documents to complete your application. Do not leave the “Duties and Responsibilities” sections blank. These will be considered incomplete applications. Incomplete applications will not be considered. If you are selected to interview: Your skill level in some of the competency areas for this job will be assessed through an analytical presentation assessment during the interview. If you are selected for hire: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications. If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Travel: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises. Pay Range $37.14 - $47.35 Hours 8:00 a.m. - 5:00 p.m. Monday-Friday, with flexibility. (Hybrid) Other hours as business needs require. Job Close Date 05/08/2024 Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Glen Bell - 3907 S. Industrial Dr., Austin, TX Preferred Qualifications Experience managing or working with data analytics programs Experience performing business analysis, developing scope and identification of requirements, and testing for a variety of software and Business Intelligence development projects including highly complex enterprise-wide projects to ensure division business needs are understood and acceptable to all impacted areas Ability to pull and analyze data from large complex database systems using Business Intelligence systems, and integrated technologies for developing specialized reports and dashboards, monitoring data quality and identifying anomalies, reviewing and developing process improvements, and providing user training Experience with writing and executing complex SQL queries to extract data from a variety of data sources Experience leading cross-functional teams through project delivery, and ongoing operation, maintenance and field support Experience using statistical methods and analysis approaches Ability to travel to more than one work location Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1. Partner with decision makers, system owners and end users to define business, financial and operations requirements and systems goals 2. Lead requirements gathering sessions to elicit requirements, specifications, business processes and recommendations related to potential IT solutions 3. Create more complex models, use cases, process flows, specifications, diagrams and charts to provide direction to developers, designers, and vendors 4. Develop statement of work for use in requests for proposals 5. Evaluate compatibility and interoperability of commercial off-the-shelf or in-house technology systems 6. Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems 7. Perform cost-benefit and return-on-investment analyses to aid in making IT business decisions 8. Conduct research on software and hardware products and technology services to justify recommendations and to support purchasing efforts 9. Write and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT applications across the organization 10. Coordinate and perform tests, including end-user reviews, for modified and new systems, training and other post-implementation support Responsibilities - Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. • Knowledge of concepts and principles of application programming, database and system design including Internet and network architectures • Knowledge of legacy and web-based systems interfaces • Knowledge of importing data for use in report software, spreadsheets, graphs and flow charts • Knowledge of cost-benefit analysis and total cost of ownership modeling • Skill in performing requirements development, process modeling, reporting and project management tools • Skill in developing process models and data flow diagrams using industry-standard modeling techniques • Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs • Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals • Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability • Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding • Ability to define, analyze, and find solutions for difficult or complex problems • Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts • Ability to view the big picture • Ability to quickly become familiar with emerging technologies • Ability to identify trends as well as isolated events Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications of this position are graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience. Experience may substitute for education for up to (4) years. Do you meet this requirement? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * How many years' experience do you have managing or working with a data analytics program? 0 - 2 years 2 - 4 years 5 - 6 years 7+ years * How many years' experience do you have performing business analysis, identification of requirements, and testing for a variety of software and Business Intelligence development projects including highly complex enterprise-wide projects. 0 - 2 years 3 - 4 years 5 - 6 years 7+ years * How many years' experience do you have in development, business user support, and design of reports and dashboards for supporting business analysis. 0 - 2 years 3 - 4 years 5 - 6 years 7+ years * How many years of professional experience do you have developing scope and detailed requirements documents to ensure division business needs are understood and acceptable to all impacted areas? Less than 3 years 3-5 years 5-7 years 7+ years * How many years of experience do you have with writing and executing complex SQL queries to extract data from a variety of data sources. 0 - 2 years 3 - 4 years 5 - 6 years 7+ years * How many years of experience do you have leading teams through Business Intelligence integration, project delivery, and on-going operation and maintenance? Less than 3 years 3-5 years 5-7 years 7+ years * Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee’s full name. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Apr 25, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience. Experience may substitute for education for up to (4) years. Licenses or Certifications: None. Notes to Applicants Position Overview: The IT Business System Analyst Sr. will be responsible for assisting with the My ATX Water program including managing project related processes and program maintenance. The person in this role with be responsible for extensive data management and analysis. This role will be responsible for coordinating with the project contractors and holding them accountable to AW expectations. This role will work closely with internal customers, external customers, and contractors. Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information. When completing the City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. Please include contact information from previous employers. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered. A resume is required but will not substitute for a complete employment application. Please do not use the phrase “see resume” or refer to other documents to complete your application. Do not leave the “Duties and Responsibilities” sections blank. These will be considered incomplete applications. Incomplete applications will not be considered. If you are selected to interview: Your skill level in some of the competency areas for this job will be assessed through an analytical presentation assessment during the interview. If you are selected for hire: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications. If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Travel: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises. Pay Range $37.14 - $47.35 Hours 8:00 a.m. - 5:00 p.m. Monday-Friday, with flexibility. (Hybrid) Other hours as business needs require. Job Close Date 05/08/2024 Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Glen Bell - 3907 S. Industrial Dr., Austin, TX Preferred Qualifications Experience managing or working with data analytics programs Experience performing business analysis, developing scope and identification of requirements, and testing for a variety of software and Business Intelligence development projects including highly complex enterprise-wide projects to ensure division business needs are understood and acceptable to all impacted areas Ability to pull and analyze data from large complex database systems using Business Intelligence systems, and integrated technologies for developing specialized reports and dashboards, monitoring data quality and identifying anomalies, reviewing and developing process improvements, and providing user training Experience with writing and executing complex SQL queries to extract data from a variety of data sources Experience leading cross-functional teams through project delivery, and ongoing operation, maintenance and field support Experience using statistical methods and analysis approaches Ability to travel to more than one work location Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1. Partner with decision makers, system owners and end users to define business, financial and operations requirements and systems goals 2. Lead requirements gathering sessions to elicit requirements, specifications, business processes and recommendations related to potential IT solutions 3. Create more complex models, use cases, process flows, specifications, diagrams and charts to provide direction to developers, designers, and vendors 4. Develop statement of work for use in requests for proposals 5. Evaluate compatibility and interoperability of commercial off-the-shelf or in-house technology systems 6. Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems 7. Perform cost-benefit and return-on-investment analyses to aid in making IT business decisions 8. Conduct research on software and hardware products and technology services to justify recommendations and to support purchasing efforts 9. Write and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT applications across the organization 10. Coordinate and perform tests, including end-user reviews, for modified and new systems, training and other post-implementation support Responsibilities - Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. • Knowledge of concepts and principles of application programming, database and system design including Internet and network architectures • Knowledge of legacy and web-based systems interfaces • Knowledge of importing data for use in report software, spreadsheets, graphs and flow charts • Knowledge of cost-benefit analysis and total cost of ownership modeling • Skill in performing requirements development, process modeling, reporting and project management tools • Skill in developing process models and data flow diagrams using industry-standard modeling techniques • Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs • Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals • Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability • Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding • Ability to define, analyze, and find solutions for difficult or complex problems • Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts • Ability to view the big picture • Ability to quickly become familiar with emerging technologies • Ability to identify trends as well as isolated events Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications of this position are graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience. Experience may substitute for education for up to (4) years. Do you meet this requirement? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * How many years' experience do you have managing or working with a data analytics program? 0 - 2 years 2 - 4 years 5 - 6 years 7+ years * How many years' experience do you have performing business analysis, identification of requirements, and testing for a variety of software and Business Intelligence development projects including highly complex enterprise-wide projects. 0 - 2 years 3 - 4 years 5 - 6 years 7+ years * How many years' experience do you have in development, business user support, and design of reports and dashboards for supporting business analysis. 0 - 2 years 3 - 4 years 5 - 6 years 7+ years * How many years of professional experience do you have developing scope and detailed requirements documents to ensure division business needs are understood and acceptable to all impacted areas? Less than 3 years 3-5 years 5-7 years 7+ years * How many years of experience do you have with writing and executing complex SQL queries to extract data from a variety of data sources. 0 - 2 years 3 - 4 years 5 - 6 years 7+ years * How many years of experience do you have leading teams through Business Intelligence integration, project delivery, and on-going operation and maintenance? Less than 3 years 3-5 years 5-7 years 7+ years * Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee’s full name. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Minimum Qualifications Education and/or Equivalent Experience Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience. Experience may substitute for education for up to (4) years Licenses or Certifications: None Notes to Applicants Overview of the Position: This position will serve as the CTM Change Enablement Program Manager, an important role leading and guiding the Change Enablement/Management practice for the City. Essential functions will include managing all proposed changes to the City’s technology environment, routing to and through appropriate personnel, overseeing governance around said practice, ensuring integrity, and working with other personnel at all levels of the organization. About the Department: The City of Austin Communication and Technology Management ( CTM ) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy. Travel: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Application Instructions: In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position. NOTE : A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted. All interviews are being conducted over the phone, Microsoft Teams Phone (no video required) or virtually via Microsoft Teams (video required). Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference. Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more!. Click here for more information. Pay Range $37.14 - $49.71 Salary Range Hours Monday - Friday 8:00 AM to 5:00 PM. Must reside in the state of Texas. Standard Business hours. This position is currently primarily 100% remote. Job Close Date 05/06/2024 Type of Posting Departmental Only Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 6800 Burleson Rd. Building 312 Suite 265, Austin TX 78744 Preferred Qualifications Preferred Experience: Deep understanding of Change/Release Management practices. Experience working with ServiceNow and other tools used in the Change/Release management practice. Excellent verbal and written skills, ability to focus strong attention to detail. Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1. Partner with decision makers, system owners and end users to define business, financial and operations requirements and systems goals 2. Lead requirements gathering sessions to elicit requirements, specifications, business processes and recommendations related to potential IT solutions 3. Create more complex models, use cases, process flows, specifications, diagrams and charts to provide direction to developers, designers, and vendors 4. Develop statement of work for use in requests for proposals 5. Evaluate compatibility and interoperability of commercial off-the-shelf or in-house technology systems 6. Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems 7. Perform cost-benefit and return-on-investment analyses to aid in making IT business decisions 8. Conduct research on software and hardware products and technology services to justify recommendations and to support purchasing efforts 9. Write and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT applications across the organization 10. Coordinate and perform tests, including end-user reviews, for modified and new systems, training and other post-implementation support Responsibilities - Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. • Knowledge of concepts and principles of application programming, database and system design including Internet and network architectures • Knowledge of legacy and web-based systems interfaces • Knowledge of importing data for use in report software, spreadsheets, graphs and flow charts • Knowledge of cost-benefit analysis and total cost of ownership modeling • Skill in performing requirements development, process modeling, reporting and project management tools • Skill in developing process models and data flow diagrams using industry-standard modeling techniques • Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs • Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals • Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability • Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding • Ability to define, analyze, and find solutions for difficult or complex problems • Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts • Ability to view the big picture • Ability to quickly become familiar with emerging technologies • Ability to identify trends as well as isolated events Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the IT Business Systems Analyst Senior position are graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience. Experience may substitute for education for up to (4) years. Do you meet the minimum qualifications? Yes No * Are you a current CTM Employee? Yes No * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * Describe your understanding of change/release management practices. (Open Ended Question) * Describe your experience working with ServiceNow and other tools used in the change/release management practice. (Open Ended Question) * Please discuss your communication skills. (Open Ended Question) * Describe your processes for ensuring your work is error free. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents
Apr 27, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience. Experience may substitute for education for up to (4) years Licenses or Certifications: None Notes to Applicants Overview of the Position: This position will serve as the CTM Change Enablement Program Manager, an important role leading and guiding the Change Enablement/Management practice for the City. Essential functions will include managing all proposed changes to the City’s technology environment, routing to and through appropriate personnel, overseeing governance around said practice, ensuring integrity, and working with other personnel at all levels of the organization. About the Department: The City of Austin Communication and Technology Management ( CTM ) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy. Travel: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Application Instructions: In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position. NOTE : A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted. All interviews are being conducted over the phone, Microsoft Teams Phone (no video required) or virtually via Microsoft Teams (video required). Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference. Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more!. Click here for more information. Pay Range $37.14 - $49.71 Salary Range Hours Monday - Friday 8:00 AM to 5:00 PM. Must reside in the state of Texas. Standard Business hours. This position is currently primarily 100% remote. Job Close Date 05/06/2024 Type of Posting Departmental Only Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 6800 Burleson Rd. Building 312 Suite 265, Austin TX 78744 Preferred Qualifications Preferred Experience: Deep understanding of Change/Release Management practices. Experience working with ServiceNow and other tools used in the Change/Release management practice. Excellent verbal and written skills, ability to focus strong attention to detail. Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1. Partner with decision makers, system owners and end users to define business, financial and operations requirements and systems goals 2. Lead requirements gathering sessions to elicit requirements, specifications, business processes and recommendations related to potential IT solutions 3. Create more complex models, use cases, process flows, specifications, diagrams and charts to provide direction to developers, designers, and vendors 4. Develop statement of work for use in requests for proposals 5. Evaluate compatibility and interoperability of commercial off-the-shelf or in-house technology systems 6. Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems 7. Perform cost-benefit and return-on-investment analyses to aid in making IT business decisions 8. Conduct research on software and hardware products and technology services to justify recommendations and to support purchasing efforts 9. Write and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT applications across the organization 10. Coordinate and perform tests, including end-user reviews, for modified and new systems, training and other post-implementation support Responsibilities - Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. • Knowledge of concepts and principles of application programming, database and system design including Internet and network architectures • Knowledge of legacy and web-based systems interfaces • Knowledge of importing data for use in report software, spreadsheets, graphs and flow charts • Knowledge of cost-benefit analysis and total cost of ownership modeling • Skill in performing requirements development, process modeling, reporting and project management tools • Skill in developing process models and data flow diagrams using industry-standard modeling techniques • Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs • Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals • Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability • Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding • Ability to define, analyze, and find solutions for difficult or complex problems • Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts • Ability to view the big picture • Ability to quickly become familiar with emerging technologies • Ability to identify trends as well as isolated events Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the IT Business Systems Analyst Senior position are graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience. Experience may substitute for education for up to (4) years. Do you meet the minimum qualifications? Yes No * Are you a current CTM Employee? Yes No * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * Describe your understanding of change/release management practices. (Open Ended Question) * Describe your experience working with ServiceNow and other tools used in the change/release management practice. (Open Ended Question) * Please discuss your communication skills. (Open Ended Question) * Describe your processes for ensuring your work is error free. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job. Experience may substitute for education up to four (4) years. Licenses and Certifications Required: None. Notes to Applicants The IT Application Analyst will be an individual contributor and team collaborator within the Customer Relationship Management ( CRM ) technology services team at Austin 3-1-1. This Position will develop, implement and configure technological solutions. This position is a key member of a diverse team responsible for highly complex city-wide projects and initiatives. In addition, this position will assist in the implementation of CRM projects to ensure projects are completed on time and budget. Tasks and responsibilities may include: review analysis of all current service requests from all platforms; configuration and testing of general database items; creating, updating, maintaining service request flows, supplemental specifications, technical specification documents; creating, monitoring, maintaining CRM reports and any process documentation. Candidates should be experienced working independently in a fast paced environment and be able to manage multiple, high profile projects simultaneously. Candidates should be able to approach a challenge with an open mind, identify possible solutions, provide professional recommendation and execute tasks. The ideal candidate will possess discretion in handling details of highly confidential and sensitive in nature. They should be confident, collaborative, assertive, and model a professional demeanor and integrity. The successful candidate must demonstrate a sense of urgency, have the ability to prioritize, manage competing demands and deadlines. The top candidate must have excellent business writing, proofreading, and communication skills. Employment Application : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application. Resumes will not be accepted and statements such as “see resume;” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. Assessments : Your skill level in some of the competency areas for this job may be assessed through skills testing. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Work Schedule : This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations for the City of Austin. Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule. Pay Range $31.81 - $39.76 per hour Hours Monday - Friday 8:00 a.m. - 5:00 p.m. Job Close Date 05/06/2024 Type of Posting External Department Austin Energy Regular/Temporary Temporary (No benefits) Grant Funded or Pooled Position Not Applicable Category Technical Location Rutherford Lane / Remote Preferred Qualifications Demonstrated experience performing and conducting business analysis, developing scopes, identifying client requirements, and testing CRM solutions. Demonstrated experience analyzing data from large complex database systems and integrated technologies for developing specialized reports. Demonstrated experience creating models, use cases, process flows, specifications, diagrams and charts to provide direction to project team members. Demonstrated experience in developing and delivering training, job aids or user guides for CRM users. Experience working in a government/311 call center. Demonstrated experience working with a CRM system that uses mobile applications and online platforms. Experience in project management methodology and to lead and complete assigned projects or tasks. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Develop, implement, and configure technological solutions Assist in administering, monitoring, and maintaining one or more IT systems Provide support in response to issues to resolve specific technical problems or make changes to systems Prepare and maintain documentation related to the development and maintenance of systems Perform bug tracking and quality assurance tasks Participate in disaster recovery planning and testing Develop and/or deliver training Create and prepare reports Responsibilities - Supervisor and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of database design principles Knowledge of IT policies, procedures, and security requirements Knowledge of structured query languages Knowledge of process models and data flow diagrams Skill with computers and computer systems Skill in documenting and maintaining application and process or configuration information Skill in providing system/application administration Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding Ability to define, analyze, and find solutions for difficult or complex problems Ability to view the big picture Ability to quickly become familiar with emerging technologies Ability to identify trends as well as isolated events Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job. Experience may substitute for education for up to four (4) years. Do you meet these minimum qualifications? Yes No * Please describe how you meet the minimum qualifications for this position. (Open Ended Question) * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Do you have experience working in a government 311 contact center? Yes No * Describe your experience working with configuring CRM systems and mobile applications. (Open Ended Question) * Describe your experience leading business or technical projects focused on the customer experience. (Open Ended Question) * Describe your experience creating and developing technical specification documents. (Open Ended Question) * Describe your experience with managing, leading or collaborating in business technology projects. (Open Ended Question) * This position is classified as an “essential” position. The candidate must be able to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Shifts may change according to departmental needs. Are you able to meet these schedule requirements? Yes No Optional & Required Documents Required Documents Optional Documents
Apr 20, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job. Experience may substitute for education up to four (4) years. Licenses and Certifications Required: None. Notes to Applicants The IT Application Analyst will be an individual contributor and team collaborator within the Customer Relationship Management ( CRM ) technology services team at Austin 3-1-1. This Position will develop, implement and configure technological solutions. This position is a key member of a diverse team responsible for highly complex city-wide projects and initiatives. In addition, this position will assist in the implementation of CRM projects to ensure projects are completed on time and budget. Tasks and responsibilities may include: review analysis of all current service requests from all platforms; configuration and testing of general database items; creating, updating, maintaining service request flows, supplemental specifications, technical specification documents; creating, monitoring, maintaining CRM reports and any process documentation. Candidates should be experienced working independently in a fast paced environment and be able to manage multiple, high profile projects simultaneously. Candidates should be able to approach a challenge with an open mind, identify possible solutions, provide professional recommendation and execute tasks. The ideal candidate will possess discretion in handling details of highly confidential and sensitive in nature. They should be confident, collaborative, assertive, and model a professional demeanor and integrity. The successful candidate must demonstrate a sense of urgency, have the ability to prioritize, manage competing demands and deadlines. The top candidate must have excellent business writing, proofreading, and communication skills. Employment Application : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application. Resumes will not be accepted and statements such as “see resume;” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. Assessments : Your skill level in some of the competency areas for this job may be assessed through skills testing. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Work Schedule : This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations for the City of Austin. Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule. Pay Range $31.81 - $39.76 per hour Hours Monday - Friday 8:00 a.m. - 5:00 p.m. Job Close Date 05/06/2024 Type of Posting External Department Austin Energy Regular/Temporary Temporary (No benefits) Grant Funded or Pooled Position Not Applicable Category Technical Location Rutherford Lane / Remote Preferred Qualifications Demonstrated experience performing and conducting business analysis, developing scopes, identifying client requirements, and testing CRM solutions. Demonstrated experience analyzing data from large complex database systems and integrated technologies for developing specialized reports. Demonstrated experience creating models, use cases, process flows, specifications, diagrams and charts to provide direction to project team members. Demonstrated experience in developing and delivering training, job aids or user guides for CRM users. Experience working in a government/311 call center. Demonstrated experience working with a CRM system that uses mobile applications and online platforms. Experience in project management methodology and to lead and complete assigned projects or tasks. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Develop, implement, and configure technological solutions Assist in administering, monitoring, and maintaining one or more IT systems Provide support in response to issues to resolve specific technical problems or make changes to systems Prepare and maintain documentation related to the development and maintenance of systems Perform bug tracking and quality assurance tasks Participate in disaster recovery planning and testing Develop and/or deliver training Create and prepare reports Responsibilities - Supervisor and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of database design principles Knowledge of IT policies, procedures, and security requirements Knowledge of structured query languages Knowledge of process models and data flow diagrams Skill with computers and computer systems Skill in documenting and maintaining application and process or configuration information Skill in providing system/application administration Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding Ability to define, analyze, and find solutions for difficult or complex problems Ability to view the big picture Ability to quickly become familiar with emerging technologies Ability to identify trends as well as isolated events Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job. Experience may substitute for education for up to four (4) years. Do you meet these minimum qualifications? Yes No * Please describe how you meet the minimum qualifications for this position. (Open Ended Question) * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Do you have experience working in a government 311 contact center? Yes No * Describe your experience working with configuring CRM systems and mobile applications. (Open Ended Question) * Describe your experience leading business or technical projects focused on the customer experience. (Open Ended Question) * Describe your experience creating and developing technical specification documents. (Open Ended Question) * Describe your experience with managing, leading or collaborating in business technology projects. (Open Ended Question) * This position is classified as an “essential” position. The candidate must be able to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Shifts may change according to departmental needs. Are you able to meet these schedule requirements? Yes No Optional & Required Documents Required Documents Optional Documents
Department of Transportation (Caltrans) - Planning & Modal Program Management (PM²) Division
Sacramento County, California, United States
Job Description and Duties Will Consider Staff Services Analyst Under the direction of the Staff Services Manager 1 in the Division of Local Assistance (DLA), Office of Project Development, Management & Delivery (OPMD), the Associate Governmental Program performs the more complex tasks involved the administration of state and federal program and projects. Coordinates and works with DLA staff, other Caltrans staff, California Transportation Commission (CTC) staff and external partners to administer, evaluate, and monitor transportation programs and/or transit projects under the Transit and Intercity Rail Capital Program (TIRCP), State Transportation Improvement Program, Proposition 116 Bond Program, Proposition 1-A Commuter and Urban Rail High-Speed Train Connectivity Program, SB 1 - Local Partnership Program, Section 130 - Grade Crossing and Section 190 - Grade Separation Programs, SB 125 as well as other existing and future State and Federal programs. Tasks related to other Divisional administrative duties and providing technical assistance will also be required. Eligibility for hire may be determined by your score on the Associate Governmental Program Analyst Exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. The Associate Governmental Program Analyst Exam is located here: CalCareers Staff Services Analyst Exam: CalCareers The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Apply today to join our team! We especially encourage applicants to check out our Caltrans Career Compass tool! The Caltrans Career Compass is a tool to assist and help candidates understand and succeed in applying to Caltrans positions. PARF# 75-4-062 / JC-427941 You will find additional information about the job in the Duty Statement . Working Conditions Position located in Sacramento, Sacramento County. This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans’s evolving telework policy. Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required, and reimbursement considers an employee’s designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate. For further details about this position and/or a copy of the duty statement for Staff Services Analyst, please contact Felipe Gomez at (279) 789-2038 or email at PMPPARFS@dot.ca.gov New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. Minimum Requirements You will find the Minimum Requirements in the Class Specification. ASSOCIATE GOVERNMENTAL PROGRAM ANALYST STAFF SERVICES ANALYST Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-427941 Position #(s): 900-075-5393-920 Working Title: Associate Governmental Program Analyst Classification: ASSOCIATE GOVERNMENTAL PROGRAM ANALYST $5,684.00 - $7,114.00 A Shall Consider: STAFF SERVICES ANALYST $3,640.00 - $4,561.00 A $3,941.00 - $4,933.00 B $4,726.00 - $5,916.00 C # of Positions: Multiple Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Department Information Caltrans Mission: Provide a safe and reliable transportation network that serves all people and respects the environment. Caltrans Vision: A brighter future for all through a world-class transportation network. The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success. Caltrans is about celebrating diversity, valuing one another, and recognizing that Caltrans is strong not in spite of the diverse attributes of our workforce, but because of our diversity. Department Website: www.dot.ca.gov Frequently Asked Questions for an Applicant: http://dot.ca.gov/jobs/docs/faq-ct-applicants-081617.pdf Director’s EEO Policy : https://dot.ca.gov/programs/equal-employment-opportunity Director’s EEO Policy Statement: https://dot.ca.gov/programs/equal-employment-opportunity Special Requirements Possession of a valid driver’s license is required when operating a State owned or leased vehicle. Statement of Qualifications (SOQ) is required.Failure to submit a Statement of Qualifications will disqualify candidates from the hiring process. Education: If using education to meet minimum qualifications, unofficial transcripts must be submitted with application. Statement of Qualifications: 1. Describe a time you were required to analyze a problem and provide a solution. 2. Describe your experience working with internal and external partners and how you incorporate customer service into your current position. 3. Describe your ability to work independently balancing multiple priorities and meeting strict deadlines. Include ability to take direction, work independently, and in a team environment. 4. Describe your experience with MS Office, Excel, Datalink, SmartSheets, Advantage/InfoAdvantage or accounting systems, databases, analytical software, and creating reports. Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Here is a list of evaluation agencies: https://www.naces.org/members . Please redact birthdates and social security numbers. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 5/2/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Transportation Attn: Caltrans DHR Contact Certification Services MS-90 P O Box 168036 Sacramento , CA 95816-8036 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Transportation Caltrans DHR Contact Classification and Hiring Unit - ECOS 1727 30th Street, MS 90 Sacramento , CA 95816 Closed on weekends and State holidays. 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - Statement of Qualifications (SOQ) is required. Please see the Special Requirements section for SOQ instructions. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Benefits Click HERE to view the Benefits Summary for Civil Service Employees in the State of California. Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Human Resources Contact: Katherine Dutcher (279) 234-2432 Katie.Dutcher@dot.ca.gov Hiring Unit Contact: Felipe Gomez (279) 789-2038 PMPPARFS@dot.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Caltrans EEO Office (844) 368-3367 Ask.eeo@dot.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Important Application Instructions The State application (STD. 678) is required, and each section must be filled out completely and thoroughly. For mailed or hand delivered applications to be considered for this position, the Job Control number (JC-427941), PARF# 75-4-062 and title of the position (Associate Governmental Program Analyst or Staff Services Analyst) must be included on the STD. 678 form. Electronic applications through your CalCareers account are highly recommended and encouraged. Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your DEGREE/TRANSCRIPTS, LICENSE, or CERTIFICATE, along with your State application (STD. 678), to be considered for this position. NOTE: Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position. Survey Please take this 1-minute Caltrans Recruitment survey to tell us how you found out about this job. https://forms.office.com/g/RyK102ty4G https://youtu.be/oC9wIp8QalI Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 5/2/2024
Apr 23, 2024
Full Time
Job Description and Duties Will Consider Staff Services Analyst Under the direction of the Staff Services Manager 1 in the Division of Local Assistance (DLA), Office of Project Development, Management & Delivery (OPMD), the Associate Governmental Program performs the more complex tasks involved the administration of state and federal program and projects. Coordinates and works with DLA staff, other Caltrans staff, California Transportation Commission (CTC) staff and external partners to administer, evaluate, and monitor transportation programs and/or transit projects under the Transit and Intercity Rail Capital Program (TIRCP), State Transportation Improvement Program, Proposition 116 Bond Program, Proposition 1-A Commuter and Urban Rail High-Speed Train Connectivity Program, SB 1 - Local Partnership Program, Section 130 - Grade Crossing and Section 190 - Grade Separation Programs, SB 125 as well as other existing and future State and Federal programs. Tasks related to other Divisional administrative duties and providing technical assistance will also be required. Eligibility for hire may be determined by your score on the Associate Governmental Program Analyst Exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. The Associate Governmental Program Analyst Exam is located here: CalCareers Staff Services Analyst Exam: CalCareers The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Apply today to join our team! We especially encourage applicants to check out our Caltrans Career Compass tool! The Caltrans Career Compass is a tool to assist and help candidates understand and succeed in applying to Caltrans positions. PARF# 75-4-062 / JC-427941 You will find additional information about the job in the Duty Statement . Working Conditions Position located in Sacramento, Sacramento County. This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans’s evolving telework policy. Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required, and reimbursement considers an employee’s designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate. For further details about this position and/or a copy of the duty statement for Staff Services Analyst, please contact Felipe Gomez at (279) 789-2038 or email at PMPPARFS@dot.ca.gov New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. Minimum Requirements You will find the Minimum Requirements in the Class Specification. ASSOCIATE GOVERNMENTAL PROGRAM ANALYST STAFF SERVICES ANALYST Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-427941 Position #(s): 900-075-5393-920 Working Title: Associate Governmental Program Analyst Classification: ASSOCIATE GOVERNMENTAL PROGRAM ANALYST $5,684.00 - $7,114.00 A Shall Consider: STAFF SERVICES ANALYST $3,640.00 - $4,561.00 A $3,941.00 - $4,933.00 B $4,726.00 - $5,916.00 C # of Positions: Multiple Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Department Information Caltrans Mission: Provide a safe and reliable transportation network that serves all people and respects the environment. Caltrans Vision: A brighter future for all through a world-class transportation network. The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success. Caltrans is about celebrating diversity, valuing one another, and recognizing that Caltrans is strong not in spite of the diverse attributes of our workforce, but because of our diversity. Department Website: www.dot.ca.gov Frequently Asked Questions for an Applicant: http://dot.ca.gov/jobs/docs/faq-ct-applicants-081617.pdf Director’s EEO Policy : https://dot.ca.gov/programs/equal-employment-opportunity Director’s EEO Policy Statement: https://dot.ca.gov/programs/equal-employment-opportunity Special Requirements Possession of a valid driver’s license is required when operating a State owned or leased vehicle. Statement of Qualifications (SOQ) is required.Failure to submit a Statement of Qualifications will disqualify candidates from the hiring process. Education: If using education to meet minimum qualifications, unofficial transcripts must be submitted with application. Statement of Qualifications: 1. Describe a time you were required to analyze a problem and provide a solution. 2. Describe your experience working with internal and external partners and how you incorporate customer service into your current position. 3. Describe your ability to work independently balancing multiple priorities and meeting strict deadlines. Include ability to take direction, work independently, and in a team environment. 4. Describe your experience with MS Office, Excel, Datalink, SmartSheets, Advantage/InfoAdvantage or accounting systems, databases, analytical software, and creating reports. Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Here is a list of evaluation agencies: https://www.naces.org/members . Please redact birthdates and social security numbers. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 5/2/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Transportation Attn: Caltrans DHR Contact Certification Services MS-90 P O Box 168036 Sacramento , CA 95816-8036 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Transportation Caltrans DHR Contact Classification and Hiring Unit - ECOS 1727 30th Street, MS 90 Sacramento , CA 95816 Closed on weekends and State holidays. 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - Statement of Qualifications (SOQ) is required. Please see the Special Requirements section for SOQ instructions. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Benefits Click HERE to view the Benefits Summary for Civil Service Employees in the State of California. Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Human Resources Contact: Katherine Dutcher (279) 234-2432 Katie.Dutcher@dot.ca.gov Hiring Unit Contact: Felipe Gomez (279) 789-2038 PMPPARFS@dot.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Caltrans EEO Office (844) 368-3367 Ask.eeo@dot.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Important Application Instructions The State application (STD. 678) is required, and each section must be filled out completely and thoroughly. For mailed or hand delivered applications to be considered for this position, the Job Control number (JC-427941), PARF# 75-4-062 and title of the position (Associate Governmental Program Analyst or Staff Services Analyst) must be included on the STD. 678 form. Electronic applications through your CalCareers account are highly recommended and encouraged. Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your DEGREE/TRANSCRIPTS, LICENSE, or CERTIFICATE, along with your State application (STD. 678), to be considered for this position. NOTE: Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position. Survey Please take this 1-minute Caltrans Recruitment survey to tell us how you found out about this job. https://forms.office.com/g/RyK102ty4G https://youtu.be/oC9wIp8QalI Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 5/2/2024
City of Los Angeles
City Of Los Angeles, California, United States
DUTIES ANNUAL SALARY $80,701 to $117,992 The salary in the Department of Water and Power is $87,403 to $108,576 and $103,293 to $128,328. NOTES : Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions. Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer. For information regarding reciprocity between the City of Los Angeles departments and LADWP, go to http://per.lacity.org/Reciprocity_CityDepts_and_DWP.pdf . A Systems Analyst analyzes procedures, methods and operations of computer-based information systems; designs, implements, and recommends information systems to improve the efficiency and economy of City operations; performs cost benefit and feasibility analyses related to the modification of existing computer-based information systems, the maintenance and support of information systems, or the implementation of new computer-based systems; accesses and analyzes information from automated files using high-level retrieval languages. REQUIREMENT(S)/MINIMUM QUALIFICATION(S) 1. Graduation from an accredited four-year college or university with a major in Computer Science, Information Systems, or a major in a closely related field; or 2. Graduation from an accredited four-year college or university and two years of full-time paid experience in a class at the level of Management Assistant which provides experience in: the development, analysis, implementation or major modification of new or existing computer-based information systems or relational databases; or performing cost benefit, feasibility and requirements analysis for a large-scale computer-based information system; or performing system implementation and support activities including software and hardware acquisition, installation, modifications to system configuration, system and application upgrade installation; or 3. Two years of full-time paid experience as a Systems Aide with the City of Los Angeles; and Satisfactory completion of four courses, of at least three semester or four quarter units each, in Information Systems, Systems Analysis, or a closely related degree program, professional designation, or certificate program from an accredited college or university.At least three of the courses must be from the core courses required in the program, and one course may be from either the required core courses or the prescribed elective courses of the program. A course in systems analysis and design is especially desired, but not required. PROCESS NOTES Some positions may require a valid California driver's license. Candidates may not be eligible for appointment to these positions if their record within the last 36 months reflects three or more moving violations and/or at-fault accidents, or a conviction of a major moving violation (such as DUI).Please note that qualifying education must be from a college or university accredited by a City of Los Angeles recognized agency. A list of approved accrediting agencies can be found at http://per.lacity.org/Accredited%20Institutions%2008-21-08.pdf. College students within three months of meeting the education requirements indicated under Requirement #1 may file for this examination. However, they cannot be appointed until they can provide proof that the full education requirements have been met.Applicants qualifying under Requirement #2 above must identify in the Supplemental Questions section of the application the specific projects that provide qualifying experience. The minor application, modification or use of existing systems is not considered to be qualifying experience.Four years of full-time paid experience in any of the areas noted in Requirement #2 above may be substituted for the required degree only. The two years' experience in the areas noted is still required to fully meet Requirement #2.Applicants qualifying under Requirement #3 above must list in the Supplemental Question section of the application the name of the school attended, course titles, number of units, completion dates, and grades. General education courses will not meet the education requirement outlined in Requirement #3 . A copy of the offering institution's catalog program description and course list must be attached to the on-line application and submitted to the Personnel Department at the time of filing. Failure to submit the requested documents may result in processing delays and/or disqualification.Applicants completing the exam process will be contacted by the Personnel Department to provide required proof of qualifying four-year degree. Applicants who wish to expedite this process may attach a copy of their qualifying degree in the Attachments section of the on-line application at the time of filing. SELECTIVE CERTIFICATION In accordance with Charter Section 1010 (b) and Civil Service Rule 5.31, selective certification will be used for some positions that require special skills and/or training. For such positions, only applicants possessing the specific professional certification(s) at the time of filing may be considered. Some positions will require a professional industry certification(s) in one or more of the following: Adobe Dreamweaver CS6 ACEAdobe Photoshop CS5 or CS6 ACEArcGIS Desktop Developer AssociateBMC Certified AdministratorCisco Certified Entry Networking Technician (CCENT)Cisco Certified Network Associate (CCNA)Citrix Certified Associate - Virtualization (CCA-V)CompTIA A+CompTIA Security+Delphi Developer CertificationEnterprise Administration AssociateEnterprise System Design AssociateEnterprise Geodata Management AssociateEnterprise Geodata Management ProfessionalHP Service ManagerIBM Certified Solutions ExpertIBM Certified OperatorIBM Certified Systems AdministratorJAVA SE Programmer CertificationLinux Foundation Certified System Administrator (LFCS)Linux Foundation Certified Engineer (LFCE)MCTS: Administering and Deploying System Center 2012 Configuration ManagerMicrosoft Certified Solutions Associate (MCSA)Microsoft Certified Solutions Developer (MCSD)Microsoft Certified Solutions Expert (MCSE)Microsoft Certified Systems Administrator (MCSA)Microsoft Certified Systems Engineer (MCSE)Microsoft Technology Associate (MTA)Microsoft Technology Associate: IT InfrastructureMicrosoft: Core Solutions of Microsoft SharePoint Server 2013Microsoft: Programming in HTML5 with JavaScript and CSS3Microsoft: Programming in C#Microsoft: Developing ASP.NET MVC Web ApplicationsMicrosoft: Windows Server 2008 Active Directory, ConfiguringMicrosoft: Windows Server 2008, Server AdministratorMicrosoft: Windows 7, ConfiguringMicrosoft: Windows 7, Enterprise Desktop Support TechnicianMicrosoft: Installing and Configuring Windows 10Microsoft: Installation, Storage, and Compute with Windows Server 2016Microsoft: Database FundamentalsCertified Novell Administrator (CNA)Oracle E-Business Suite R12: E-Business EssentialsOracle Database SQL Certified AssociateRed Hat Certified System Administrator (RHCSA)Unix System AdministrationVMware Certified Associate 6 - Data Center VirtualizationVMware Certified Professional 6.5 - Data Center Virtualization Applicants must attach a copy of the certificate(s) to the on-line application at the time of filing. The certificate(s) must be attached to the on-line application BEFORE the application is submitted. If the certificate(s) is attached AFTER the on-line application has been submitted, it will not be available to the City and applicants WILL NOT be credited with having submitted the certificate(s). Applicants who fail to submit the certificate(s) at the time of filing by not attaching it to the on-line application will not be considered for this part of selective certification. WHERE TO APPLY & APPLICATION DEADLINE Applications will only be accepted on-line on the dates listed in the "Application Deadline" section of this bulletin. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the "Apply" icon. On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity . NOTE : Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter. APPLICATION DEADLINE Applications will only be accepted on-line on the dates listed below: Thursday, October 26, 2023 to Thursday, November 9, 2023 Thursday, January 25, 2024 to Thursday, February 8, 2024 Friday, May 31, 2024 to Thursday, June 13, 2024 Additional filing periods may be added based on the City’s hiring needs. The examination may close without prior notice at any time after a sufficient number of applications have been received. Filing periods may change without prior notice or additional dates may be added, as needed, at a later date. For administrative purposes, filing will close periodically and reopen on the dates noted in the "Application Deadline" section of this bulletin. In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the weighted multiple-choice test in the following order: 1) Los Angeles City Promotional applicants who meet the minimum requirements. You must have received a regular appointment to a City position or be on a reserve list to apply for this examination as a promotional candidate; 2) Applicants currently employed by the City of Los Angeles on a part-time or exempt basis who meet the minimum requirements; 3) Remaining applicants who meet the minimum requirements in sufficient numbers to meet hiring needs based on a random sampling of those qualified candidates. Applicants not selected to be tested may re-apply in a subsequent filing period in order to be considered for that period’s selection process. SELECTION PROCESS Examination Weight: Multiple-Choice Test: 100% The examination will consist entirely of a weighted multiple-choice test administered and proctored on-line. In the on-line multiple-choice test, the following competencies may be evaluated: Analytical Ability; Interpersonal Skills; Teamwork; Written Communication; Technology Application, including: office productivity tools and/or software; local area network (LAN) configurations and communication protocols; computer hardware and their use, networking devices, and software tools; various operating systems including their use, interoperability, capabilities, and limitations; basic principles and concepts of database design; systems development life cycle (SDLC) methodology including the associated steps and phases; cloud-based computing services and their use; disaster recovery systems, procedures, and/or best practices; Information Technology Service Management (ITSM) frameworks and methodologies; and other necessary knowledge, skills, and abilities. Additional job analysis information can be obtained by going to https://per.lacity.org/jobs/job-analyses.cfm and clicking on Competencies under Systems Analyst. The multiple-choice test will be proctored and administered on-line during a single session. Candidates invited to participate in the on-line multiple-choice test will be able to take the test from a remote location (i.e., their home) using a computer with a webcam and a reliable internet connection. Candidates will receive an e-mail from the City of Los Angeles outlining the dates and specific steps on how to take the multiple-choice test on-line. Candidates who do not complete and submit the multiple-choice test on-line using a computer by the specified date and time will not be considered further in this examination. Additional test dates may be added as needed. For candidates who apply between October 26, 2023 and November 9, 2023 , it is anticipated that the on-line multiple-choice test will be administered between WEDNESDAY, JANUARY 3, 2024 AND TUESDAY, JANUARY 9, 2024. For candidates who apply between January 25, 2024 and February 8, 2024 , it is anticipated that the on-line multiple-choice test will be administered between WEDNESDAY, MARCH 27, 2024 AND TUESDAY, APRIL 2, 2024. For candidates who apply between May 31, 2024 and June 13, 2024 , it is anticipated that the on-line multiple-choice test will be administered between TUESDAY, JULY 30, 2024 AND MONDAY, AUGUST 5, 2024. FAQs for on-line testing are available at https://per.lacity.org/faqs/employment-testing-process.html . Due to COVID-19 and social distancing requirements, only candidates who demonstrate a hardship may be offered the option to take the multiple-choice test onsite at a City facility. NOTES : This examination is based on a validation study and as provided by Civil Service Commission Rule 4.20, the multiple-choice test will not be subject to candidate inspection.As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and upon request, will provide reasonable accommodations to ensure equal access to its programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf .Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.In conjunction with Civil Service Rules, applicants who have received a regular appointment to a City position or are on a reserve list will be considered Promotional candidates while all other applicants will be considered Open candidates.The promotional list will ordinarily be used ahead of the open competitive list. However, if open competitive candidates receive a higher score, without military credits, than the highest available promotional candidate, after adding 0.25 of a point seniority credit for each year of continuous classified City service, the Civil Service Commission, upon request of the appointing authority, may approve certification of such open competitive candidates ahead of the promotional candidates.A final average score of 70% or higher is required to be placed on the eligible list.You may take the Systems Analyst multiple-choice test only once every 365 days.Your name may be removed from the open competitive list after six (6) months.Your rank on the employment list may change as scores of candidates from other administrations of the examination are merged onto one list.In accordance with Civil Service Rule, Sec. 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22, and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list.For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf . Notice : If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers. THIS EXAMINATION IS TO BE GIVEN BOTH ON AN INTERDEPARTMENTAL PROMOTIONAL AND OPEN COMPETITIVE BASIS The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome. AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER For additional information and FAQs regarding the City's hiring process, please go to: https://personnel.lacity.gov/faqs/employment-testing-process.html There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees: http://per.lacity.org/bens/index.html Closing Date/Time:
Mar 07, 2024
Full Time
DUTIES ANNUAL SALARY $80,701 to $117,992 The salary in the Department of Water and Power is $87,403 to $108,576 and $103,293 to $128,328. NOTES : Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions. Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer. For information regarding reciprocity between the City of Los Angeles departments and LADWP, go to http://per.lacity.org/Reciprocity_CityDepts_and_DWP.pdf . A Systems Analyst analyzes procedures, methods and operations of computer-based information systems; designs, implements, and recommends information systems to improve the efficiency and economy of City operations; performs cost benefit and feasibility analyses related to the modification of existing computer-based information systems, the maintenance and support of information systems, or the implementation of new computer-based systems; accesses and analyzes information from automated files using high-level retrieval languages. REQUIREMENT(S)/MINIMUM QUALIFICATION(S) 1. Graduation from an accredited four-year college or university with a major in Computer Science, Information Systems, or a major in a closely related field; or 2. Graduation from an accredited four-year college or university and two years of full-time paid experience in a class at the level of Management Assistant which provides experience in: the development, analysis, implementation or major modification of new or existing computer-based information systems or relational databases; or performing cost benefit, feasibility and requirements analysis for a large-scale computer-based information system; or performing system implementation and support activities including software and hardware acquisition, installation, modifications to system configuration, system and application upgrade installation; or 3. Two years of full-time paid experience as a Systems Aide with the City of Los Angeles; and Satisfactory completion of four courses, of at least three semester or four quarter units each, in Information Systems, Systems Analysis, or a closely related degree program, professional designation, or certificate program from an accredited college or university.At least three of the courses must be from the core courses required in the program, and one course may be from either the required core courses or the prescribed elective courses of the program. A course in systems analysis and design is especially desired, but not required. PROCESS NOTES Some positions may require a valid California driver's license. Candidates may not be eligible for appointment to these positions if their record within the last 36 months reflects three or more moving violations and/or at-fault accidents, or a conviction of a major moving violation (such as DUI).Please note that qualifying education must be from a college or university accredited by a City of Los Angeles recognized agency. A list of approved accrediting agencies can be found at http://per.lacity.org/Accredited%20Institutions%2008-21-08.pdf. College students within three months of meeting the education requirements indicated under Requirement #1 may file for this examination. However, they cannot be appointed until they can provide proof that the full education requirements have been met.Applicants qualifying under Requirement #2 above must identify in the Supplemental Questions section of the application the specific projects that provide qualifying experience. The minor application, modification or use of existing systems is not considered to be qualifying experience.Four years of full-time paid experience in any of the areas noted in Requirement #2 above may be substituted for the required degree only. The two years' experience in the areas noted is still required to fully meet Requirement #2.Applicants qualifying under Requirement #3 above must list in the Supplemental Question section of the application the name of the school attended, course titles, number of units, completion dates, and grades. General education courses will not meet the education requirement outlined in Requirement #3 . A copy of the offering institution's catalog program description and course list must be attached to the on-line application and submitted to the Personnel Department at the time of filing. Failure to submit the requested documents may result in processing delays and/or disqualification.Applicants completing the exam process will be contacted by the Personnel Department to provide required proof of qualifying four-year degree. Applicants who wish to expedite this process may attach a copy of their qualifying degree in the Attachments section of the on-line application at the time of filing. SELECTIVE CERTIFICATION In accordance with Charter Section 1010 (b) and Civil Service Rule 5.31, selective certification will be used for some positions that require special skills and/or training. For such positions, only applicants possessing the specific professional certification(s) at the time of filing may be considered. Some positions will require a professional industry certification(s) in one or more of the following: Adobe Dreamweaver CS6 ACEAdobe Photoshop CS5 or CS6 ACEArcGIS Desktop Developer AssociateBMC Certified AdministratorCisco Certified Entry Networking Technician (CCENT)Cisco Certified Network Associate (CCNA)Citrix Certified Associate - Virtualization (CCA-V)CompTIA A+CompTIA Security+Delphi Developer CertificationEnterprise Administration AssociateEnterprise System Design AssociateEnterprise Geodata Management AssociateEnterprise Geodata Management ProfessionalHP Service ManagerIBM Certified Solutions ExpertIBM Certified OperatorIBM Certified Systems AdministratorJAVA SE Programmer CertificationLinux Foundation Certified System Administrator (LFCS)Linux Foundation Certified Engineer (LFCE)MCTS: Administering and Deploying System Center 2012 Configuration ManagerMicrosoft Certified Solutions Associate (MCSA)Microsoft Certified Solutions Developer (MCSD)Microsoft Certified Solutions Expert (MCSE)Microsoft Certified Systems Administrator (MCSA)Microsoft Certified Systems Engineer (MCSE)Microsoft Technology Associate (MTA)Microsoft Technology Associate: IT InfrastructureMicrosoft: Core Solutions of Microsoft SharePoint Server 2013Microsoft: Programming in HTML5 with JavaScript and CSS3Microsoft: Programming in C#Microsoft: Developing ASP.NET MVC Web ApplicationsMicrosoft: Windows Server 2008 Active Directory, ConfiguringMicrosoft: Windows Server 2008, Server AdministratorMicrosoft: Windows 7, ConfiguringMicrosoft: Windows 7, Enterprise Desktop Support TechnicianMicrosoft: Installing and Configuring Windows 10Microsoft: Installation, Storage, and Compute with Windows Server 2016Microsoft: Database FundamentalsCertified Novell Administrator (CNA)Oracle E-Business Suite R12: E-Business EssentialsOracle Database SQL Certified AssociateRed Hat Certified System Administrator (RHCSA)Unix System AdministrationVMware Certified Associate 6 - Data Center VirtualizationVMware Certified Professional 6.5 - Data Center Virtualization Applicants must attach a copy of the certificate(s) to the on-line application at the time of filing. The certificate(s) must be attached to the on-line application BEFORE the application is submitted. If the certificate(s) is attached AFTER the on-line application has been submitted, it will not be available to the City and applicants WILL NOT be credited with having submitted the certificate(s). Applicants who fail to submit the certificate(s) at the time of filing by not attaching it to the on-line application will not be considered for this part of selective certification. WHERE TO APPLY & APPLICATION DEADLINE Applications will only be accepted on-line on the dates listed in the "Application Deadline" section of this bulletin. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the "Apply" icon. On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity . NOTE : Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter. APPLICATION DEADLINE Applications will only be accepted on-line on the dates listed below: Thursday, October 26, 2023 to Thursday, November 9, 2023 Thursday, January 25, 2024 to Thursday, February 8, 2024 Friday, May 31, 2024 to Thursday, June 13, 2024 Additional filing periods may be added based on the City’s hiring needs. The examination may close without prior notice at any time after a sufficient number of applications have been received. Filing periods may change without prior notice or additional dates may be added, as needed, at a later date. For administrative purposes, filing will close periodically and reopen on the dates noted in the "Application Deadline" section of this bulletin. In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the weighted multiple-choice test in the following order: 1) Los Angeles City Promotional applicants who meet the minimum requirements. You must have received a regular appointment to a City position or be on a reserve list to apply for this examination as a promotional candidate; 2) Applicants currently employed by the City of Los Angeles on a part-time or exempt basis who meet the minimum requirements; 3) Remaining applicants who meet the minimum requirements in sufficient numbers to meet hiring needs based on a random sampling of those qualified candidates. Applicants not selected to be tested may re-apply in a subsequent filing period in order to be considered for that period’s selection process. SELECTION PROCESS Examination Weight: Multiple-Choice Test: 100% The examination will consist entirely of a weighted multiple-choice test administered and proctored on-line. In the on-line multiple-choice test, the following competencies may be evaluated: Analytical Ability; Interpersonal Skills; Teamwork; Written Communication; Technology Application, including: office productivity tools and/or software; local area network (LAN) configurations and communication protocols; computer hardware and their use, networking devices, and software tools; various operating systems including their use, interoperability, capabilities, and limitations; basic principles and concepts of database design; systems development life cycle (SDLC) methodology including the associated steps and phases; cloud-based computing services and their use; disaster recovery systems, procedures, and/or best practices; Information Technology Service Management (ITSM) frameworks and methodologies; and other necessary knowledge, skills, and abilities. Additional job analysis information can be obtained by going to https://per.lacity.org/jobs/job-analyses.cfm and clicking on Competencies under Systems Analyst. The multiple-choice test will be proctored and administered on-line during a single session. Candidates invited to participate in the on-line multiple-choice test will be able to take the test from a remote location (i.e., their home) using a computer with a webcam and a reliable internet connection. Candidates will receive an e-mail from the City of Los Angeles outlining the dates and specific steps on how to take the multiple-choice test on-line. Candidates who do not complete and submit the multiple-choice test on-line using a computer by the specified date and time will not be considered further in this examination. Additional test dates may be added as needed. For candidates who apply between October 26, 2023 and November 9, 2023 , it is anticipated that the on-line multiple-choice test will be administered between WEDNESDAY, JANUARY 3, 2024 AND TUESDAY, JANUARY 9, 2024. For candidates who apply between January 25, 2024 and February 8, 2024 , it is anticipated that the on-line multiple-choice test will be administered between WEDNESDAY, MARCH 27, 2024 AND TUESDAY, APRIL 2, 2024. For candidates who apply between May 31, 2024 and June 13, 2024 , it is anticipated that the on-line multiple-choice test will be administered between TUESDAY, JULY 30, 2024 AND MONDAY, AUGUST 5, 2024. FAQs for on-line testing are available at https://per.lacity.org/faqs/employment-testing-process.html . Due to COVID-19 and social distancing requirements, only candidates who demonstrate a hardship may be offered the option to take the multiple-choice test onsite at a City facility. NOTES : This examination is based on a validation study and as provided by Civil Service Commission Rule 4.20, the multiple-choice test will not be subject to candidate inspection.As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and upon request, will provide reasonable accommodations to ensure equal access to its programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf .Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.In conjunction with Civil Service Rules, applicants who have received a regular appointment to a City position or are on a reserve list will be considered Promotional candidates while all other applicants will be considered Open candidates.The promotional list will ordinarily be used ahead of the open competitive list. However, if open competitive candidates receive a higher score, without military credits, than the highest available promotional candidate, after adding 0.25 of a point seniority credit for each year of continuous classified City service, the Civil Service Commission, upon request of the appointing authority, may approve certification of such open competitive candidates ahead of the promotional candidates.A final average score of 70% or higher is required to be placed on the eligible list.You may take the Systems Analyst multiple-choice test only once every 365 days.Your name may be removed from the open competitive list after six (6) months.Your rank on the employment list may change as scores of candidates from other administrations of the examination are merged onto one list.In accordance with Civil Service Rule, Sec. 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22, and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list.For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf . Notice : If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers. THIS EXAMINATION IS TO BE GIVEN BOTH ON AN INTERDEPARTMENTAL PROMOTIONAL AND OPEN COMPETITIVE BASIS The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome. AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER For additional information and FAQs regarding the City's hiring process, please go to: https://personnel.lacity.gov/faqs/employment-testing-process.html There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees: http://per.lacity.org/bens/index.html Closing Date/Time:
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Business Administration, Public Administration, Social Sciences or related field, to include six (6) semester hours involving or related to statistics and one (1) year of experience in a research field. Or Master’s Degree in Business Administration, Public Administration, Social Sciences or related field. Licenses and Certifications Required: None Notes to Applicants The Research Analyst position serves as technical support for Austin 3-1-1’s CRM system. The main focus for this position will be to assist in the implementation of major projects. The Research Analyst will work closely with Austin 3-1-1 IT Application Analysts team to complete the following functions: Manage CRM user accounts and licenses. Identify and stop date accounts for staff who no longer need access. Will be responsible for creating new user accounts in new solution. * Identify and configure CRM user roles and security levels for all user accounts. Assist with database testing of configuration done by IT Application Analyst. Assist with service request testing of configuration done by IT Application Analyst. Documentation of processes related to configuration and business practices. Creation of basic reports for analysis during migration of data from CSR to new CRM solution. Assist with testing of Mobile App configuration done by IT Application Analyst. Assist with testing of configuration for any intake platforms done by IT Application Analyst. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. This position requires experience in customer/consumer service for utility/construction or related services. Please include all your relevant work experience that meets this requirement. Assessments: Your skill level in some of the competency areas for this job may be assessed through skills testing. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Work Schedule: This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations for the City of Austin. Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule Pay Range $25.40 - $30.10 Hours Monday - Friday 8:00 a.m. - 5:00 p.m. Job Close Date 05/06/2024 Type of Posting External Department Austin Energy Regular/Temporary Temporary Grant Funded or Pooled Position Not Applicable Category Professional Location RLC/Hybrid/Remote Preferred Qualifications Preferred Experience: Technical support experience in a customer relationship system, including identifying, configuring and testing possible solutions. Experience in creating and updating documentation for business processes and system configuration. Experience in creating basic data reports in support of operational and project analysis. Experience in supporting technical projects with documentation, tasks completion, note taking, etc. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Gathers data to meet specific project objectives by using various informational sources. Assists in planning design instrumentation and research methodology for gathering data. Collects information and establishes a database to catalogue, update and retrieve data. Analyzes data to determine trend, discrepancies or other specific departmental business issues. Coordinates meetings with targeted audiences to identify or clarify departmental issues, which may include committees, consultants, citizen’s groups, etc. Authors or edits technical reports to provide a summary of findings. Manages data using statistical analysis processes and project management techniques. Conducts presentations and designs ancillary visual graphics to enhance reporting. Responsibilities - Supervisor and/or Leadership Exercised: None Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of statistical methodology. Knowledge of city practice, policy and procedures. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in data analysis and problem solving. Skill in planning and organizing. Ability to establish databases to maintain or track data. Ability to conduct presentations. Ability to author technical documents. Ability to identify variables and utilizing various resources to gather data. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain good working relationships with other city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * Graduation with a Bachelor's degree from an accredited college or university with major coursework in Business Administration, Public Administration, Social Sciences or related field, to include six (6) semester hours involving or related to statistics and one (1) year of experience in a research field. Or Master's Degree in Business Administration, Public Administration, Social Sciences or related field. Do you meet these qualifications? Yes No * Please describe how your education and experience 1) meet the minimum qualifications and 2) relate to this position. (Open Ended Question) * Austin 311 is a 24x7 call center and this position is considered an "essential" position with the City of Austin, which may require work hours outside of normal business hours. Are you available to work any shift, including nights, weekends and/or holidays? Yes No * Provide a brief description of your experience with writing process documentation. (Open Ended Question) * Provide a brief description of your experience with SQL queries or any database reporting software. (Open Ended Question) * Provide a brief description of your experience utilizing a customer relationship management system. (Open Ended Question) * Describe your experience in writing and implementing user acceptance test plans. (Open Ended Question) * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). Optional & Required Documents Required Documents Optional Documents
Apr 20, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Business Administration, Public Administration, Social Sciences or related field, to include six (6) semester hours involving or related to statistics and one (1) year of experience in a research field. Or Master’s Degree in Business Administration, Public Administration, Social Sciences or related field. Licenses and Certifications Required: None Notes to Applicants The Research Analyst position serves as technical support for Austin 3-1-1’s CRM system. The main focus for this position will be to assist in the implementation of major projects. The Research Analyst will work closely with Austin 3-1-1 IT Application Analysts team to complete the following functions: Manage CRM user accounts and licenses. Identify and stop date accounts for staff who no longer need access. Will be responsible for creating new user accounts in new solution. * Identify and configure CRM user roles and security levels for all user accounts. Assist with database testing of configuration done by IT Application Analyst. Assist with service request testing of configuration done by IT Application Analyst. Documentation of processes related to configuration and business practices. Creation of basic reports for analysis during migration of data from CSR to new CRM solution. Assist with testing of Mobile App configuration done by IT Application Analyst. Assist with testing of configuration for any intake platforms done by IT Application Analyst. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. This position requires experience in customer/consumer service for utility/construction or related services. Please include all your relevant work experience that meets this requirement. Assessments: Your skill level in some of the competency areas for this job may be assessed through skills testing. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Work Schedule: This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations for the City of Austin. Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule Pay Range $25.40 - $30.10 Hours Monday - Friday 8:00 a.m. - 5:00 p.m. Job Close Date 05/06/2024 Type of Posting External Department Austin Energy Regular/Temporary Temporary Grant Funded or Pooled Position Not Applicable Category Professional Location RLC/Hybrid/Remote Preferred Qualifications Preferred Experience: Technical support experience in a customer relationship system, including identifying, configuring and testing possible solutions. Experience in creating and updating documentation for business processes and system configuration. Experience in creating basic data reports in support of operational and project analysis. Experience in supporting technical projects with documentation, tasks completion, note taking, etc. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Gathers data to meet specific project objectives by using various informational sources. Assists in planning design instrumentation and research methodology for gathering data. Collects information and establishes a database to catalogue, update and retrieve data. Analyzes data to determine trend, discrepancies or other specific departmental business issues. Coordinates meetings with targeted audiences to identify or clarify departmental issues, which may include committees, consultants, citizen’s groups, etc. Authors or edits technical reports to provide a summary of findings. Manages data using statistical analysis processes and project management techniques. Conducts presentations and designs ancillary visual graphics to enhance reporting. Responsibilities - Supervisor and/or Leadership Exercised: None Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of statistical methodology. Knowledge of city practice, policy and procedures. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in data analysis and problem solving. Skill in planning and organizing. Ability to establish databases to maintain or track data. Ability to conduct presentations. Ability to author technical documents. Ability to identify variables and utilizing various resources to gather data. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain good working relationships with other city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * Graduation with a Bachelor's degree from an accredited college or university with major coursework in Business Administration, Public Administration, Social Sciences or related field, to include six (6) semester hours involving or related to statistics and one (1) year of experience in a research field. Or Master's Degree in Business Administration, Public Administration, Social Sciences or related field. Do you meet these qualifications? Yes No * Please describe how your education and experience 1) meet the minimum qualifications and 2) relate to this position. (Open Ended Question) * Austin 311 is a 24x7 call center and this position is considered an "essential" position with the City of Austin, which may require work hours outside of normal business hours. Are you available to work any shift, including nights, weekends and/or holidays? Yes No * Provide a brief description of your experience with writing process documentation. (Open Ended Question) * Provide a brief description of your experience with SQL queries or any database reporting software. (Open Ended Question) * Provide a brief description of your experience utilizing a customer relationship management system. (Open Ended Question) * Describe your experience in writing and implementing user acceptance test plans. (Open Ended Question) * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). Optional & Required Documents Required Documents Optional Documents
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information Exam Number JC3061A-R Type of Recruitment OPEN COMPETITIVE OPPORTUNITY When to Submit Your Application: The application filing period will begin on Tuesday, April 23 , 2024 at 8:00 a.m. (Pacific Time) and will close on Tuesday, May 7, 2024 by 5:00 p.m. (Pacific Time). Applications received after 5:00 p.m. (Pacific Time) will not be considered. The exam will reopen as the needs of the service require. Check Out Our Outstanding Benefits! Click here to see a list of employee benefits. Who We Are The County of Los Angeles is the largest employer in Southern California with over 112,000 employees across 36 departments and an operating budget of $36 billion. The County provides vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more. The Opportunity The Justice, Care, and Opportunities Department (JCOD) seeks highly-qualified and motivated individuals to fill Justice Program Senior Analyst positions. The Justice Program Senior Analyst will perform critical work on behalf of the Department. Where you will work At the Kenneth Hahn Hall of Administration, 500 West Temple Street, Los Angeles, CA 90012, adjacent to Grand Park, and accessible to various forms of public transportation. A hybrid work schedule that allows for partial telework and partial onsite presence may be available for some positions but is not guaranteed. Essential Job Functions Position Responsibilities Collects, analyzes, interprets, and evaluates information about technical and complex programs or initiatives (e.g. research reports, policy recommendations, grant applications, budget reports, survey results, focus group data, legislation, laws, County code, State/Federal regulations) that serve justice impacted individuals. Designs and implements program components (e.g. statements of work, outreach materials, stakeholder engagement, budget, performance measures). Monitors and evaluates the performance of programs and initiatives serving the Court and/or justice impacted individuals. Coordinate outreach efforts. Prepares a variety of documents (e.g., presentations, reports, outreach / training materials, board correspondence). Serves as a subject matter expert or liaisons to various internal and external stakeholders (e.g., administration; program-related staff; outreach / stakeholder groups). Investigates various general inquiries (e.g., complaints, contracts, grants, grievances, audits) related to programs and initiatives that serve justice impacted individuals. Monitors and adheres to project plans and delivery schedules. Serves in a lead capacity for staff by performing a full range of administrative, training and leadership tasks. Analyze current and proposed budgets (e.g., programs and services) as needed. Secures contracted services or grant funding for programs and initiatives. Supervise subordinate staff (e.g., clerical, Justice Program Associate, Justice Program Analyst) as needed. Requirements Requirements to Qualify Option I: A Bachelor's Degree* from an accredited institution** in a discipline related to the core business function of the department -AND- four years of experience in the analysis of health, social services, or justice programs, two years of which must have been at the level of Justice Program Analyst***. A Master's Degree* or higher from an accredited institution** in a discipline related to the core business function of the department may be substituted for one year of the required general experience, as long as the two years of experience at the level of Justice Program Analyst is satisfied. Option II: Six years of experience performing assignments in health, social services, or justice program analysis, two years of which must have been at the level of Justice Program Analyst***. Option III : Three years of experience at the level of Investigator, Pretrial Services, Probation****. Option IV: One year of experience at the level of Senior Investigator, Pretrial Services, Probation*****. License : A valid California Class C Driver License or the ability to utilize an alternative method of transportation to carry out job-related essential functions. Physical Class : Light - This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Special Requirement Information * In order to receive credit for a degree, you MUST attach a legible copy of your "official" diploma, "official" transcripts, or "official" letter from an accredited institution which shows the area of specialization at the time of filing (preferred), or within seven (7) calendar days from application submission. If you are unable to attach the required documents at the time of filing, you must email estranger@hr.lacounty.gov within seven (7) calendar days from the application submission. Please ensure to indicate the examination title and number in the subject of your email. **Accredited institutions are those listed in the publications of regional, national, or international accrediting agencies, which are accepted by the Department of Human Resources (DHR). Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators. Inc. NOTE: For the purposes of this recruitment, fields of study that are to be considered a “discipline related to the core business function of the department” as outlined in the above Requirements to Qualify are as follows: Criminal Justice Judicial Administration Public Administration Behavioral/Social Sciences (Sociology; Counseling; Psychology; Applied Behavioral Science; Ethics; Communication; Political Science; Economics; Social Welfare) Education Health Services (Public Health; Human Biology and Society; Cognitive Science) Philosophy Business Management Cultural Studies (African American; Asian American; Native American etc..; Gender Studies) Labor Studies Liberal Arts Project Management *** In the County of Los Angeles, experience at the level of Justice Program Analyst is defined as work independently performing moderately complex to difficult assignments related to the planning, implementation, administration, and evaluation of justice programs with little to no guidance. **** In the County of Los Angeles, experience at the level of Investigator, Pretrial Services, Probation is defined as work interviewing, investigating, and preparing reports with recommendations to the courts in regard to Pretrial Services Programs such as Bail Deviation, Own Recognizance, Pretrial Supervision, Electronic Monitoring, Early Disposition, or Drug Court. ***** In the County of Los Angeles, experience at the level of Senior Investigator, Pretrial Services, Probation is defined as working within a supervisory capacity exercising investigative techniques and procedures in the support of personnel in the Pretrial Services Division in areas such as Bail Deviation, Own Recognizance, Pretrial Supervision and Supervised Release Programs. Endorsement of County Qualifications: County employees who wish to qualify using experience gained in county classifications that are not at the level of the classifications listed above must provide verification of qualifying out-of-class experience by providing official documentation of additional responsibility bonus, out-of-class bonus, temporary assignment bonus or reclassification study with CEO Classification with your application at the time of filing or within seven (7) calendar days from application submission . Employees do not need to submit such verification if they hold or have held a position at the level of any of the qualifying classifications listed above. Withhold Information: Interested applicants may file for this examination if they are within three (3) months (90 calendar days) of meeting the education requirements by the last day of filing. The names of such applicants will be withheld from the certification list until proof of completion of the required education has been submitted and verified. Additional Information Our Assessment Process EXAMINATION CONTENT : This examination will consist of two (2) parts: Part I: A multiple choice and/or simulation assessment(s), weighted 60%, assessing: Professional Potential Achievement Coping with Uncertainty Responsibility Working to High Quality Standards Willingness to Learn Working Relationships Analyzing Information Learning Quickly Generating New Ideas Using Time Efficiently Adapting to Change Deductive Reasoning Life Experiences Applicants must achieve a passing score of 70% or higher on Part I - multiple choice test in order to proceed to Part II - writing assessment. Part II: A writing assessment weighted 40% measuring English Structure and Content, Written Expression, and Prioritizing Information. MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENT(S) ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. APPLICANTS MUST MEET THE MINIMUM REQUIREMENTS AND MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON EACH WEIGHTED PART IN ORDER TO BE PLACED ON THE ELIGIBLE LIST. NOTE: All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. DO NOT select "off" under Email Preferences within your profile or click "unsubscribe" on our notices if you would like the County of Los Angeles to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position. Please add EStranger@hr.lacounty.gov , info@governmentjobs.com , talentcentral@shl.com , noreply@proctoru.com , and donot-reply@amcatmail.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component. Transfer of Test Responses: Applicants who are concurrently applying to Justice Program Associate (Exam No. JC3059A-R) or Justice Program Analyst (Exam No. JC3060A-R) will take the assessment one time only . Applicants who have taken identical components recently for other exams may have their responses automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test responses may be transferred. Test Preparation Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests . Eligibility Requirement The names of candidates receiving a passing score in the examination will be placed on the eligible register for a period of six (6) months. Testing Accommodation If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation. How to Apply Applications must be submitted online only. We must receive your application before 5:00 p.m., PT, on the last day of filing. Apply online by clicking on the "Apply" green button at the top right of this posting. You can also track the status of your application using this web site. Plan to submit your online application well in advance of the 5:00 p.m. deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Minimum Requirements as listed on this job posting. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. Please note that all information included in the application materials is subject to verificationat any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment . Utilizing verbiage from Class Specification and minimum requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified . SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For applicants who may not have regular access to a computer or the internet, you may borrow laptops and Wi-Fi hotspots from some public libraries throughout Los Angeles County to complete job applications. Have any questions about anything listed above? Contact us: Department Contact Name: Emily Stranger Department Contact Phone: (213) 866-7280 Department Contact Email: estranger@hr.lacounty.gov Exam Number: JC3061A-R Testing Accommodations Coordinator: TestingAccommodations@hr.lacounty.gov Teletype Phone: (800) 735-2929 California Relay Services Phone: (800) 735-2922 Anti-Racism, Diversity, and Inclusion (ARDI) The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. For detailed information, please click here Closing Date/Time: 5/7/2024 5:00 PM Pacific
Apr 20, 2024
Full Time
Position/Program Information Exam Number JC3061A-R Type of Recruitment OPEN COMPETITIVE OPPORTUNITY When to Submit Your Application: The application filing period will begin on Tuesday, April 23 , 2024 at 8:00 a.m. (Pacific Time) and will close on Tuesday, May 7, 2024 by 5:00 p.m. (Pacific Time). Applications received after 5:00 p.m. (Pacific Time) will not be considered. The exam will reopen as the needs of the service require. Check Out Our Outstanding Benefits! Click here to see a list of employee benefits. Who We Are The County of Los Angeles is the largest employer in Southern California with over 112,000 employees across 36 departments and an operating budget of $36 billion. The County provides vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more. The Opportunity The Justice, Care, and Opportunities Department (JCOD) seeks highly-qualified and motivated individuals to fill Justice Program Senior Analyst positions. The Justice Program Senior Analyst will perform critical work on behalf of the Department. Where you will work At the Kenneth Hahn Hall of Administration, 500 West Temple Street, Los Angeles, CA 90012, adjacent to Grand Park, and accessible to various forms of public transportation. A hybrid work schedule that allows for partial telework and partial onsite presence may be available for some positions but is not guaranteed. Essential Job Functions Position Responsibilities Collects, analyzes, interprets, and evaluates information about technical and complex programs or initiatives (e.g. research reports, policy recommendations, grant applications, budget reports, survey results, focus group data, legislation, laws, County code, State/Federal regulations) that serve justice impacted individuals. Designs and implements program components (e.g. statements of work, outreach materials, stakeholder engagement, budget, performance measures). Monitors and evaluates the performance of programs and initiatives serving the Court and/or justice impacted individuals. Coordinate outreach efforts. Prepares a variety of documents (e.g., presentations, reports, outreach / training materials, board correspondence). Serves as a subject matter expert or liaisons to various internal and external stakeholders (e.g., administration; program-related staff; outreach / stakeholder groups). Investigates various general inquiries (e.g., complaints, contracts, grants, grievances, audits) related to programs and initiatives that serve justice impacted individuals. Monitors and adheres to project plans and delivery schedules. Serves in a lead capacity for staff by performing a full range of administrative, training and leadership tasks. Analyze current and proposed budgets (e.g., programs and services) as needed. Secures contracted services or grant funding for programs and initiatives. Supervise subordinate staff (e.g., clerical, Justice Program Associate, Justice Program Analyst) as needed. Requirements Requirements to Qualify Option I: A Bachelor's Degree* from an accredited institution** in a discipline related to the core business function of the department -AND- four years of experience in the analysis of health, social services, or justice programs, two years of which must have been at the level of Justice Program Analyst***. A Master's Degree* or higher from an accredited institution** in a discipline related to the core business function of the department may be substituted for one year of the required general experience, as long as the two years of experience at the level of Justice Program Analyst is satisfied. Option II: Six years of experience performing assignments in health, social services, or justice program analysis, two years of which must have been at the level of Justice Program Analyst***. Option III : Three years of experience at the level of Investigator, Pretrial Services, Probation****. Option IV: One year of experience at the level of Senior Investigator, Pretrial Services, Probation*****. License : A valid California Class C Driver License or the ability to utilize an alternative method of transportation to carry out job-related essential functions. Physical Class : Light - This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Special Requirement Information * In order to receive credit for a degree, you MUST attach a legible copy of your "official" diploma, "official" transcripts, or "official" letter from an accredited institution which shows the area of specialization at the time of filing (preferred), or within seven (7) calendar days from application submission. If you are unable to attach the required documents at the time of filing, you must email estranger@hr.lacounty.gov within seven (7) calendar days from the application submission. Please ensure to indicate the examination title and number in the subject of your email. **Accredited institutions are those listed in the publications of regional, national, or international accrediting agencies, which are accepted by the Department of Human Resources (DHR). Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators. Inc. NOTE: For the purposes of this recruitment, fields of study that are to be considered a “discipline related to the core business function of the department” as outlined in the above Requirements to Qualify are as follows: Criminal Justice Judicial Administration Public Administration Behavioral/Social Sciences (Sociology; Counseling; Psychology; Applied Behavioral Science; Ethics; Communication; Political Science; Economics; Social Welfare) Education Health Services (Public Health; Human Biology and Society; Cognitive Science) Philosophy Business Management Cultural Studies (African American; Asian American; Native American etc..; Gender Studies) Labor Studies Liberal Arts Project Management *** In the County of Los Angeles, experience at the level of Justice Program Analyst is defined as work independently performing moderately complex to difficult assignments related to the planning, implementation, administration, and evaluation of justice programs with little to no guidance. **** In the County of Los Angeles, experience at the level of Investigator, Pretrial Services, Probation is defined as work interviewing, investigating, and preparing reports with recommendations to the courts in regard to Pretrial Services Programs such as Bail Deviation, Own Recognizance, Pretrial Supervision, Electronic Monitoring, Early Disposition, or Drug Court. ***** In the County of Los Angeles, experience at the level of Senior Investigator, Pretrial Services, Probation is defined as working within a supervisory capacity exercising investigative techniques and procedures in the support of personnel in the Pretrial Services Division in areas such as Bail Deviation, Own Recognizance, Pretrial Supervision and Supervised Release Programs. Endorsement of County Qualifications: County employees who wish to qualify using experience gained in county classifications that are not at the level of the classifications listed above must provide verification of qualifying out-of-class experience by providing official documentation of additional responsibility bonus, out-of-class bonus, temporary assignment bonus or reclassification study with CEO Classification with your application at the time of filing or within seven (7) calendar days from application submission . Employees do not need to submit such verification if they hold or have held a position at the level of any of the qualifying classifications listed above. Withhold Information: Interested applicants may file for this examination if they are within three (3) months (90 calendar days) of meeting the education requirements by the last day of filing. The names of such applicants will be withheld from the certification list until proof of completion of the required education has been submitted and verified. Additional Information Our Assessment Process EXAMINATION CONTENT : This examination will consist of two (2) parts: Part I: A multiple choice and/or simulation assessment(s), weighted 60%, assessing: Professional Potential Achievement Coping with Uncertainty Responsibility Working to High Quality Standards Willingness to Learn Working Relationships Analyzing Information Learning Quickly Generating New Ideas Using Time Efficiently Adapting to Change Deductive Reasoning Life Experiences Applicants must achieve a passing score of 70% or higher on Part I - multiple choice test in order to proceed to Part II - writing assessment. Part II: A writing assessment weighted 40% measuring English Structure and Content, Written Expression, and Prioritizing Information. MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENT(S) ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. APPLICANTS MUST MEET THE MINIMUM REQUIREMENTS AND MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON EACH WEIGHTED PART IN ORDER TO BE PLACED ON THE ELIGIBLE LIST. NOTE: All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. DO NOT select "off" under Email Preferences within your profile or click "unsubscribe" on our notices if you would like the County of Los Angeles to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position. Please add EStranger@hr.lacounty.gov , info@governmentjobs.com , talentcentral@shl.com , noreply@proctoru.com , and donot-reply@amcatmail.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component. Transfer of Test Responses: Applicants who are concurrently applying to Justice Program Associate (Exam No. JC3059A-R) or Justice Program Analyst (Exam No. JC3060A-R) will take the assessment one time only . Applicants who have taken identical components recently for other exams may have their responses automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test responses may be transferred. Test Preparation Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests . Eligibility Requirement The names of candidates receiving a passing score in the examination will be placed on the eligible register for a period of six (6) months. Testing Accommodation If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation. How to Apply Applications must be submitted online only. We must receive your application before 5:00 p.m., PT, on the last day of filing. Apply online by clicking on the "Apply" green button at the top right of this posting. You can also track the status of your application using this web site. Plan to submit your online application well in advance of the 5:00 p.m. deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Minimum Requirements as listed on this job posting. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. Please note that all information included in the application materials is subject to verificationat any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment . Utilizing verbiage from Class Specification and minimum requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified . SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For applicants who may not have regular access to a computer or the internet, you may borrow laptops and Wi-Fi hotspots from some public libraries throughout Los Angeles County to complete job applications. Have any questions about anything listed above? Contact us: Department Contact Name: Emily Stranger Department Contact Phone: (213) 866-7280 Department Contact Email: estranger@hr.lacounty.gov Exam Number: JC3061A-R Testing Accommodations Coordinator: TestingAccommodations@hr.lacounty.gov Teletype Phone: (800) 735-2929 California Relay Services Phone: (800) 735-2922 Anti-Racism, Diversity, and Inclusion (ARDI) The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. For detailed information, please click here Closing Date/Time: 5/7/2024 5:00 PM Pacific
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus six (6) years of experience in a related field. Experience may substitute for education for up to four (4) years. Graduation with a Master’s degree from an accredited college or university in a related field may substitute for two (2) years of experience. Licenses and Certifications Required: None. Notes to Applicants Austin Energy (AE) seeks an IT Enterprise Business Systems Analyst to research, analyze, and document effective business applications and requirements in support of business-oriented information technology implementations, under moderate supervision. The IT Enterprise BSA shall lead IT business solution analysis through a Technology Delivery process that focuses on strategic alignment with enterprise and/or departmental objectives. This position proactively initiates, plans, leads, and provides consultation on analytical and creative strategies to resolve business and technical issues and gaps confronting management in the area of planning and implementing technology solutions. This position reports to the Technology Project Management Officer of the Business Operations Liaison Team ( BOLT ). IMPORTANT INFORMATION : Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. WHEN COMPLETING THE CITY OF AUSTIN APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted, and a resume alone will not be accepted in lieu of a complete online application. The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov. VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference. CRIMINAL HISTORY BACKGROUND CHECK : This position requires a criminal background investigation. FAIR LABOR STANDARDS ACT : This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays. TRAVEL : If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. HYBRID TELEWORK SCHEDULE : Effective November 17, 2023 - IT positions are eligible for an 80-100% telework schedule subject to the business needs of the department. Pay Range Commensurate Hours Work Schedule Notes: Monday - Friday 8:00 a.m. to 5:00 p.m. - 40 Hour Work Week. Additional work hours may be required to support the 24-hour Utility operations, which may include evenings, weekends, holidays, inclement weather and emergency closures. Job Close Date 05/06/2024 Type of Posting Reserved for City Employees Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 4815 Mueller Blvd, Austin TX 78723; Hybrid Preferred Qualifications Preferred Qualifications: Strong experience eliciting business and technical requirements for SaaS software implementations. Strong experience conducting public RFI (Request for Information) solicitations. Strong experience with Business Process Mapping. Strong experience managing initiatives with Microsoft Project, Microsoft Visio, and using Microsoft Office 365 or related tools. Other: Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Devises and recommends appropriate business and process solutions and serve as a change champion. Serves as a subject matter expert for analytical support to solve business problems, assess effectiveness and necessity, and use tools such process maps, diagrams, strategy maps, etc. Gathers business, technical and functional requirements and designs algorithms for optimization and automation. Provides support in implementation, user testing, and quality efforts. Maintains relationships with business partners and analyzes and reviews documented business requirements. Works with City IT project teams to communicate business priorities, translate business requirements into technical requirements and identify appropriate solutions. Facilitates regular requirement gathering and design sessions with the user community and communicates expectations to the appropriate team. Negotiates innovative business solutions that satisfy customer needs, are consistent with architectural guidelines, and conform to security standards. Assesses the impact of proposed solutions, facilitate deployments and minimize disruption to services. Documents user manuals to describe application installation and operating procedures. Coordinates project resources and ensures business projects are delivered on time and within budget. Provides consultative support on business-led technology initiatives. Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of development, databases, and operating systems. Knowledge of system engineering, object-oriented design, information risk and security guidelines, and architecture standards. Knowledge of various software development lifecycles (e.g., Agile, Waterfall, etc.), modeling techniques, such as unified modeling language, and various techniques to elicit business requirements. Ability to rapidly acquire new information and new skills, and a desire to do so. Ability to work in a dynamic, varied, and fast-paced environment and influence and question stakeholders and partners across teams. Ability to adapt quickly to new technologies and changing business requirements and troubleshoot problems that may arise in work products. Ability to work across teams and drive decisions based on understanding of trade-offs. Ability to apply active listening and collaboration skills to effectively engage both technical and non-technical stakeholders to achieve target outcomes. Ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing. Ability to negotiate and resolve conflicts. Ability to influence others using analytics and compelling storytelling. Skill in project management, requirements gathering, problem solving, analytics, prioritization and presentations. Skill in effectively coaching and influencing others and supports associates throughout their career growth. Skill in decision-making skills and proven ability to weigh relative costs vs. benefits. Skill in analytics, close attention to detail and advanced skills supported by strong experience using MS Office applications: Excel, Word and PowerPoint, for presentation, organization and analysis. Ability to adhere to required compliance to all change management policies and procedures. Ability to adhere to required compliance to all information security policies and procedures. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus six (6) years of experience in a related field. Experience may substitute for education for up to 4 years; and Master's Degree in a related field may substitute for two (2) years of experience. Do you meet these qualifications? Yes No * Are you currently an employee of the City of Austin? Yes No * Please describe how your education and experience 1) meet the minimum qualifications and 2) relate to this position. (Open Ended Question) * Do you have experience developing, posting, and reviewing responses to public RFI (Request for Information) solicitations? Yes No * Describe your experience developing, posting, and reviewing responses to public RFI (Request for Information) solicitations. (Open Ended Question) * Do you have experience utilizing Business Analysis tools and techniques to support IT projects? Yes No * Describe how you use Business Analysis tools and techniques to support IT projects and list the employer where you gained this experience. (Open Ended Question) * Describe your experience with Business Process Mapping in support of IT projects and list the employer where you gained this experience. (Open Ended Question) * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No Optional & Required Documents Required Documents Optional Documents
Apr 18, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus six (6) years of experience in a related field. Experience may substitute for education for up to four (4) years. Graduation with a Master’s degree from an accredited college or university in a related field may substitute for two (2) years of experience. Licenses and Certifications Required: None. Notes to Applicants Austin Energy (AE) seeks an IT Enterprise Business Systems Analyst to research, analyze, and document effective business applications and requirements in support of business-oriented information technology implementations, under moderate supervision. The IT Enterprise BSA shall lead IT business solution analysis through a Technology Delivery process that focuses on strategic alignment with enterprise and/or departmental objectives. This position proactively initiates, plans, leads, and provides consultation on analytical and creative strategies to resolve business and technical issues and gaps confronting management in the area of planning and implementing technology solutions. This position reports to the Technology Project Management Officer of the Business Operations Liaison Team ( BOLT ). IMPORTANT INFORMATION : Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. WHEN COMPLETING THE CITY OF AUSTIN APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted, and a resume alone will not be accepted in lieu of a complete online application. The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov. VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference. CRIMINAL HISTORY BACKGROUND CHECK : This position requires a criminal background investigation. FAIR LABOR STANDARDS ACT : This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays. TRAVEL : If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. HYBRID TELEWORK SCHEDULE : Effective November 17, 2023 - IT positions are eligible for an 80-100% telework schedule subject to the business needs of the department. Pay Range Commensurate Hours Work Schedule Notes: Monday - Friday 8:00 a.m. to 5:00 p.m. - 40 Hour Work Week. Additional work hours may be required to support the 24-hour Utility operations, which may include evenings, weekends, holidays, inclement weather and emergency closures. Job Close Date 05/06/2024 Type of Posting Reserved for City Employees Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 4815 Mueller Blvd, Austin TX 78723; Hybrid Preferred Qualifications Preferred Qualifications: Strong experience eliciting business and technical requirements for SaaS software implementations. Strong experience conducting public RFI (Request for Information) solicitations. Strong experience with Business Process Mapping. Strong experience managing initiatives with Microsoft Project, Microsoft Visio, and using Microsoft Office 365 or related tools. Other: Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Devises and recommends appropriate business and process solutions and serve as a change champion. Serves as a subject matter expert for analytical support to solve business problems, assess effectiveness and necessity, and use tools such process maps, diagrams, strategy maps, etc. Gathers business, technical and functional requirements and designs algorithms for optimization and automation. Provides support in implementation, user testing, and quality efforts. Maintains relationships with business partners and analyzes and reviews documented business requirements. Works with City IT project teams to communicate business priorities, translate business requirements into technical requirements and identify appropriate solutions. Facilitates regular requirement gathering and design sessions with the user community and communicates expectations to the appropriate team. Negotiates innovative business solutions that satisfy customer needs, are consistent with architectural guidelines, and conform to security standards. Assesses the impact of proposed solutions, facilitate deployments and minimize disruption to services. Documents user manuals to describe application installation and operating procedures. Coordinates project resources and ensures business projects are delivered on time and within budget. Provides consultative support on business-led technology initiatives. Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of development, databases, and operating systems. Knowledge of system engineering, object-oriented design, information risk and security guidelines, and architecture standards. Knowledge of various software development lifecycles (e.g., Agile, Waterfall, etc.), modeling techniques, such as unified modeling language, and various techniques to elicit business requirements. Ability to rapidly acquire new information and new skills, and a desire to do so. Ability to work in a dynamic, varied, and fast-paced environment and influence and question stakeholders and partners across teams. Ability to adapt quickly to new technologies and changing business requirements and troubleshoot problems that may arise in work products. Ability to work across teams and drive decisions based on understanding of trade-offs. Ability to apply active listening and collaboration skills to effectively engage both technical and non-technical stakeholders to achieve target outcomes. Ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing. Ability to negotiate and resolve conflicts. Ability to influence others using analytics and compelling storytelling. Skill in project management, requirements gathering, problem solving, analytics, prioritization and presentations. Skill in effectively coaching and influencing others and supports associates throughout their career growth. Skill in decision-making skills and proven ability to weigh relative costs vs. benefits. Skill in analytics, close attention to detail and advanced skills supported by strong experience using MS Office applications: Excel, Word and PowerPoint, for presentation, organization and analysis. Ability to adhere to required compliance to all change management policies and procedures. Ability to adhere to required compliance to all information security policies and procedures. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus six (6) years of experience in a related field. Experience may substitute for education for up to 4 years; and Master's Degree in a related field may substitute for two (2) years of experience. Do you meet these qualifications? Yes No * Are you currently an employee of the City of Austin? Yes No * Please describe how your education and experience 1) meet the minimum qualifications and 2) relate to this position. (Open Ended Question) * Do you have experience developing, posting, and reviewing responses to public RFI (Request for Information) solicitations? Yes No * Describe your experience developing, posting, and reviewing responses to public RFI (Request for Information) solicitations. (Open Ended Question) * Do you have experience utilizing Business Analysis tools and techniques to support IT projects? Yes No * Describe how you use Business Analysis tools and techniques to support IT projects and list the employer where you gained this experience. (Open Ended Question) * Describe your experience with Business Process Mapping in support of IT projects and list the employer where you gained this experience. (Open Ended Question) * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No Optional & Required Documents Required Documents Optional Documents
Minimum Qualifications Education and/or Equivalent Experience: Three (3) years of education related to the job. Experience may substitute for education for up to (3) years. Licenses or Certifications: Valid Texas Driver’s License depending on assignment. Notes to Applicants Position Overview This IT Support Analyst Sr position will be part of the executive support team in the IT customer service division of the Communications and Technology Management department at the City of Austin. The job requirements for this position are, provides systematic analysis for identifying and diagnosing faults and determining root causes for issues, improves Tier I and Tier II support business processes, provides key performance indicator analysis and reports to management, works with customers and purchasing to recommend, obtain quotes and deploy new solutions, recommends performance improvements, performs end-to-end support utilizing industry best practices, serves as lead resource on support team, performs systems administration functions, develops and publishes knowledge and process documents, provides advanced communications, provides advanced and escalated technical support, performs complex hardware, software, applications support, and performs preventative maintenance, and manages inventory and record keeping. The position will work nights and weekends as needed. This position will be part of a rotating on-call schedule. This position is required to work onsite. About the Department: The City of Austin Communication and Technology Management ( CTM ) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Application Instructions: In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position. NOTE : A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted. All interviews are being conducted virtually via Microsoft Teams. Post Interview Verification : If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference. Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click here for more information. Pay Range $28.85 - $37.85 Hours Standard Business Hours from 8:00 a.m. to 5:00 p.m. and is on-site, to include nights and weekends as needed. This position will be part of a rotating on-call schedule. Job Close Date 05/08/2024 Type of Posting External Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 301 W 2nd St, Austin, TX 78701 Preferred Qualifications Preferred Experience: Experience managing endpoints (Windows computers, android devices, Apple computers, et cetera) with Microsoft Intune, WorkspaceOne (Airwatch) or similar endpoint management system. Experience acting in a lead capacity in an information technology related job. Experience providing customer service in an information technology related job. Experience using Service Now or other IT service desk software. Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Interacts with end-users to provide technical support in response to application or system issues. Conducts and manages logging of issues, diagnoses and resolves problems and escalates problems to the appropriate level. Provides high-quality customer service while using technical expertise to support end-users in-person, on the phone, by e-mail, by instant message, or by a case management system. Provides the first level of contact and response to complex requests for general IT support. Conducts and manages the logging of issues and generation of trouble service requests. Diagnoses and resolves problems. Documents, tracks and monitors reported incidents to ensure timely resolution. Provides administrative support, such as updating user account information, unlocking accounts, and addressing password issues, as needed. Implements and monitors the use, privacy, and confidentiality policies. Installs, sets up, and configures user devices (desktop, notebooks, tablets, phones, printers, mobile, radios, etc.) and connections (network, telephony, communications, video conferencing) and provides guidance to the Technical Support team. Leads in all user provisioning activities, procurement, voice requests, and maintaining and monitoring all assets. Provides software support for Microsoft Windows, Microsoft Office, common desktop applications, and City/department-developed applications, including feature and function usage. Manages, monitors, and prioritizes daily flow within the service request case management system, and email and phone queues to meet service levels. Responsibilities - Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of diagnostics, monitoring tools, remote desktop applications & virtual environments. Knowledge of developing and interpreting process flow diagrams, and overall network design and implementation. Knowledge of helpdesk ticketing systems, enterprise products, services or solutions, and service level agreements. Knowledge of software, hardware, and networking systems and best practices to support these systems. Ability to research to diagnose appropriate solutions, to follow standard procedures for escalation, and to prepare accurate and timely reports. Ability to multitask in an everchanging customer driven environment and manage several open issues at one time that span different levels of context. Ability to communicate effectively with customers and clients from issue initiation through to completion and follow up. Ability to anticipate, identify and define problems and seek root causes and to develop and implement practical and timely solutions. Ability to tailor questions and instructions to a customer’s competency level, communicate technical information to diverse audiences orally and in writing in an easily understood, authoritative and actionable manner and to document technical knowledge in the form of manuals and SOPs. Ability to assert ideas and persuade others to gain support across a matrixed organization. Ability to follow standard procedures for proper escalation of unresolved issues and follow through and resolve common issues with minimal direction. Ability to comprehend requirements and make appropriate recommendations, sustaining communication with customers/departments/users until their issue is resolved. Ability to research to diagnose an appropriate solution, multitask and manage several open issues at one time, prepare accurate and timely reports. Skill in incident reporting, troubleshooting, and issue/ticket resolution. Skill in installation/configuration, documentation, process orientation, and testing to provide first-hand resolution to problems. Skill in customer feedback analysis, incident reporting, and troubleshooting. Ability to adhere to required compliance to all change management policies and procedures. Ability to adhere to required compliance to all information security policies and procedures. Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires three (3) years of education related to the job. Experience may substitute for education up to three (3) years. Do you meet these minimum qualifications? Yes No * Describe your experience managing endpoints (Windows computers, android devices, Apple computers, etc.) with Microsoft Intune, WorkspaceOne (Airwatch) or similar endpoint management system. (Open Ended Question) * Describe your experience acting in a lead capacity in an information technology related job. (Open Ended Question) * Describe your experience providing customer service in an information technology related job. (Open Ended Question) * Describe your experience using Service Now or other IT service desk software. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No Optional & Required Documents Required Documents Optional Documents
May 02, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Three (3) years of education related to the job. Experience may substitute for education for up to (3) years. Licenses or Certifications: Valid Texas Driver’s License depending on assignment. Notes to Applicants Position Overview This IT Support Analyst Sr position will be part of the executive support team in the IT customer service division of the Communications and Technology Management department at the City of Austin. The job requirements for this position are, provides systematic analysis for identifying and diagnosing faults and determining root causes for issues, improves Tier I and Tier II support business processes, provides key performance indicator analysis and reports to management, works with customers and purchasing to recommend, obtain quotes and deploy new solutions, recommends performance improvements, performs end-to-end support utilizing industry best practices, serves as lead resource on support team, performs systems administration functions, develops and publishes knowledge and process documents, provides advanced communications, provides advanced and escalated technical support, performs complex hardware, software, applications support, and performs preventative maintenance, and manages inventory and record keeping. The position will work nights and weekends as needed. This position will be part of a rotating on-call schedule. This position is required to work onsite. About the Department: The City of Austin Communication and Technology Management ( CTM ) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Application Instructions: In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position. NOTE : A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted. All interviews are being conducted virtually via Microsoft Teams. Post Interview Verification : If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference. Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click here for more information. Pay Range $28.85 - $37.85 Hours Standard Business Hours from 8:00 a.m. to 5:00 p.m. and is on-site, to include nights and weekends as needed. This position will be part of a rotating on-call schedule. Job Close Date 05/08/2024 Type of Posting External Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 301 W 2nd St, Austin, TX 78701 Preferred Qualifications Preferred Experience: Experience managing endpoints (Windows computers, android devices, Apple computers, et cetera) with Microsoft Intune, WorkspaceOne (Airwatch) or similar endpoint management system. Experience acting in a lead capacity in an information technology related job. Experience providing customer service in an information technology related job. Experience using Service Now or other IT service desk software. Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Interacts with end-users to provide technical support in response to application or system issues. Conducts and manages logging of issues, diagnoses and resolves problems and escalates problems to the appropriate level. Provides high-quality customer service while using technical expertise to support end-users in-person, on the phone, by e-mail, by instant message, or by a case management system. Provides the first level of contact and response to complex requests for general IT support. Conducts and manages the logging of issues and generation of trouble service requests. Diagnoses and resolves problems. Documents, tracks and monitors reported incidents to ensure timely resolution. Provides administrative support, such as updating user account information, unlocking accounts, and addressing password issues, as needed. Implements and monitors the use, privacy, and confidentiality policies. Installs, sets up, and configures user devices (desktop, notebooks, tablets, phones, printers, mobile, radios, etc.) and connections (network, telephony, communications, video conferencing) and provides guidance to the Technical Support team. Leads in all user provisioning activities, procurement, voice requests, and maintaining and monitoring all assets. Provides software support for Microsoft Windows, Microsoft Office, common desktop applications, and City/department-developed applications, including feature and function usage. Manages, monitors, and prioritizes daily flow within the service request case management system, and email and phone queues to meet service levels. Responsibilities - Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of diagnostics, monitoring tools, remote desktop applications & virtual environments. Knowledge of developing and interpreting process flow diagrams, and overall network design and implementation. Knowledge of helpdesk ticketing systems, enterprise products, services or solutions, and service level agreements. Knowledge of software, hardware, and networking systems and best practices to support these systems. Ability to research to diagnose appropriate solutions, to follow standard procedures for escalation, and to prepare accurate and timely reports. Ability to multitask in an everchanging customer driven environment and manage several open issues at one time that span different levels of context. Ability to communicate effectively with customers and clients from issue initiation through to completion and follow up. Ability to anticipate, identify and define problems and seek root causes and to develop and implement practical and timely solutions. Ability to tailor questions and instructions to a customer’s competency level, communicate technical information to diverse audiences orally and in writing in an easily understood, authoritative and actionable manner and to document technical knowledge in the form of manuals and SOPs. Ability to assert ideas and persuade others to gain support across a matrixed organization. Ability to follow standard procedures for proper escalation of unresolved issues and follow through and resolve common issues with minimal direction. Ability to comprehend requirements and make appropriate recommendations, sustaining communication with customers/departments/users until their issue is resolved. Ability to research to diagnose an appropriate solution, multitask and manage several open issues at one time, prepare accurate and timely reports. Skill in incident reporting, troubleshooting, and issue/ticket resolution. Skill in installation/configuration, documentation, process orientation, and testing to provide first-hand resolution to problems. Skill in customer feedback analysis, incident reporting, and troubleshooting. Ability to adhere to required compliance to all change management policies and procedures. Ability to adhere to required compliance to all information security policies and procedures. Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires three (3) years of education related to the job. Experience may substitute for education up to three (3) years. Do you meet these minimum qualifications? Yes No * Describe your experience managing endpoints (Windows computers, android devices, Apple computers, etc.) with Microsoft Intune, WorkspaceOne (Airwatch) or similar endpoint management system. (Open Ended Question) * Describe your experience acting in a lead capacity in an information technology related job. (Open Ended Question) * Describe your experience providing customer service in an information technology related job. (Open Ended Question) * Describe your experience using Service Now or other IT service desk software. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No Optional & Required Documents Required Documents Optional Documents
Department of Transportation (Caltrans) - Planning & Modal Program Management (PM²) Division
Orange County, California, United States
Job Description and Duties Under the direction of the Office Chief of Transportation Planning, a Supervising Transportation Planner, the Associate Governmental Program Analyst (AGPA) is responsible for the administrative functions of the Division of Planning & Local Assistance including providing assistance to the Deputy District Director (DDD) of Planning and Local Assistance, personnel and business management, procurement of office needs, budget formulation and execution, customer service, and administrative services. Duties involve coordinating directly with Division executive, management, and rank & file staff, Headquarters, District Budgets, vendors, and external partners in a professional and timely manner. On-site work in addition to remote is required for this position. PARF# 12-4-234 JC-425902 Eligibility for hire may be determined by your score on the Associate Governmental Program Analyst Exam. For those who do not have current eligibility (e.g. transfer, permissive reinstatement or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. The Associate Governmental Program Analyst Exam is located here: https://www.calcareers.ca.gov/CalHrPublic/Exams/Bulletin.aspx?examCD=9PB04 T he Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. You will find additional information about the job in the Duty Statement . Working Conditions Position located in Santa Ana, Orange County Multiple positions may be filled from this recruitment. While at their base of operation, employee will work in a climate-controlled office under artificial light. Employee may work at workstations within shared cubicles. Employee may be required to travel and attend meetings outside the district office in-state. The work will occur in an office and field environment. While performing the duties and responsibilities, the employee may be exposed to loud noise, electricity, moving mechanical parts, varying weather conditions, and other related conditions and situations. The employee may also be required to operate various office business machines and electronic devices. This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans’s evolving telework policy. Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required, and reimbursement considers an employee’s designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate. New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. Minimum Requirements You will find the Minimum Requirements in the Class Specification. ASSOCIATE GOVERNMENTAL PROGRAM ANALYST Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-425902 Position #(s): 912-825-5393-XXX Working Title: Executive Liaison & Administrative Analyst Classification: ASSOCIATE GOVERNMENTAL PROGRAM ANALYST $5,684.00 - $7,114.00 A # of Positions: 1 Work Location: Orange County Telework: Hybrid Job Type: Permanent, Full Time Department Information Caltrans Mission: Provide a safe and reliable transportation network that serves all people and respects the environment. Caltrans Vision: A brighter future for all through a world-class transportation network. The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success. Caltrans is about celebrating diversity, valuing one another, and recognizing that Caltrans is strong not in spite of the diverse attributes of our workforce, but because of our diversity. Department Website: www.dot.ca.gov Frequently Asked Questions for an Applicant: http://dot.ca.gov/jobs/docs/faq-ct-applicants-081617.pdf Director’s EEO Policy : https://dot.ca.gov/programs/equal-employment-opportunity Director’s EEO Policy Statement: https://dot.ca.gov/programs/equal-employment-opportunity Special Requirements Please submit with your application materials a Statement of Qualifications (SOQ) which should discuss how your education, training, experience, and skills make you well-qualified to successfully carry out the duties of this position. Resumes, cover letters, and other materials will not take the place of the SOQ. Failure to include and complete the SOQ may result in disqualification for interview. The SOQ should be limited to 1 page single-spaced with 12-point font. Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Here is a list of evaluation agencies: https://www.naces.org/members . Please redact birthdates and social security numbers. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 5/1/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Transportation Attn: Caltrans DHR Contact JC-425902 1750 E. 4th Street, 1st Floor Santa Ana , CA 92705 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Transportation Caltrans DHR Contact JC-425902 1750 E. 4th Street, 1st Floor Santa Ana , CA 92705 Closed on weekends and State holidays. 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Statement of Qualifications - Statement of Qualifications (SOQ) is required. Please see the Special Requirements section for SOQ instructions. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Benefits Click HERE to view the Benefits Summary for Civil Service Employees in the State of California. Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Human Resources Contact: Michael Aguirre (279) 234-2369 Michael.Aguirre@dot.ca.gov Hiring Unit Contact: Irene Hou (424) 413-1165 Irene.Hou@dot.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Caltrans EEO Office (844) 368-3367 Ask.eeo@dot.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Important Application Instructions: The State application (STD. 678) is required and each section must be filled out completely and thoroughly. For mailed or hand delivered applications to be considered for this position, the Job Control number (JC-425902), PARF# 12-4-234 and title of the position (Associate Governmental Program Analyst) must be included on the STD. 678 form. Electronic applications through your CalCareers account are highly recommended and encouraged. Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your DEGREE/TRANSCRIPTS, LICENSE, or CERTIFICATE, along with your State application (STD. 678), to be considered for this position. NOTE: Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position. Survey: Please take this 1-minute Caltrans Recruitment survey to tell us how you found out about this job. https://www.surveymonkey.com/r/HMQ7LDR https://youtu.be/oC9wIp8QalI Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 5/1/2024
Apr 23, 2024
Full Time
Job Description and Duties Under the direction of the Office Chief of Transportation Planning, a Supervising Transportation Planner, the Associate Governmental Program Analyst (AGPA) is responsible for the administrative functions of the Division of Planning & Local Assistance including providing assistance to the Deputy District Director (DDD) of Planning and Local Assistance, personnel and business management, procurement of office needs, budget formulation and execution, customer service, and administrative services. Duties involve coordinating directly with Division executive, management, and rank & file staff, Headquarters, District Budgets, vendors, and external partners in a professional and timely manner. On-site work in addition to remote is required for this position. PARF# 12-4-234 JC-425902 Eligibility for hire may be determined by your score on the Associate Governmental Program Analyst Exam. For those who do not have current eligibility (e.g. transfer, permissive reinstatement or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. The Associate Governmental Program Analyst Exam is located here: https://www.calcareers.ca.gov/CalHrPublic/Exams/Bulletin.aspx?examCD=9PB04 T he Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. You will find additional information about the job in the Duty Statement . Working Conditions Position located in Santa Ana, Orange County Multiple positions may be filled from this recruitment. While at their base of operation, employee will work in a climate-controlled office under artificial light. Employee may work at workstations within shared cubicles. Employee may be required to travel and attend meetings outside the district office in-state. The work will occur in an office and field environment. While performing the duties and responsibilities, the employee may be exposed to loud noise, electricity, moving mechanical parts, varying weather conditions, and other related conditions and situations. The employee may also be required to operate various office business machines and electronic devices. This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans’s evolving telework policy. Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required, and reimbursement considers an employee’s designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate. New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. Minimum Requirements You will find the Minimum Requirements in the Class Specification. ASSOCIATE GOVERNMENTAL PROGRAM ANALYST Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-425902 Position #(s): 912-825-5393-XXX Working Title: Executive Liaison & Administrative Analyst Classification: ASSOCIATE GOVERNMENTAL PROGRAM ANALYST $5,684.00 - $7,114.00 A # of Positions: 1 Work Location: Orange County Telework: Hybrid Job Type: Permanent, Full Time Department Information Caltrans Mission: Provide a safe and reliable transportation network that serves all people and respects the environment. Caltrans Vision: A brighter future for all through a world-class transportation network. The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success. Caltrans is about celebrating diversity, valuing one another, and recognizing that Caltrans is strong not in spite of the diverse attributes of our workforce, but because of our diversity. Department Website: www.dot.ca.gov Frequently Asked Questions for an Applicant: http://dot.ca.gov/jobs/docs/faq-ct-applicants-081617.pdf Director’s EEO Policy : https://dot.ca.gov/programs/equal-employment-opportunity Director’s EEO Policy Statement: https://dot.ca.gov/programs/equal-employment-opportunity Special Requirements Please submit with your application materials a Statement of Qualifications (SOQ) which should discuss how your education, training, experience, and skills make you well-qualified to successfully carry out the duties of this position. Resumes, cover letters, and other materials will not take the place of the SOQ. Failure to include and complete the SOQ may result in disqualification for interview. The SOQ should be limited to 1 page single-spaced with 12-point font. Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Here is a list of evaluation agencies: https://www.naces.org/members . Please redact birthdates and social security numbers. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 5/1/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Transportation Attn: Caltrans DHR Contact JC-425902 1750 E. 4th Street, 1st Floor Santa Ana , CA 92705 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Transportation Caltrans DHR Contact JC-425902 1750 E. 4th Street, 1st Floor Santa Ana , CA 92705 Closed on weekends and State holidays. 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Statement of Qualifications - Statement of Qualifications (SOQ) is required. Please see the Special Requirements section for SOQ instructions. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Benefits Click HERE to view the Benefits Summary for Civil Service Employees in the State of California. Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Human Resources Contact: Michael Aguirre (279) 234-2369 Michael.Aguirre@dot.ca.gov Hiring Unit Contact: Irene Hou (424) 413-1165 Irene.Hou@dot.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Caltrans EEO Office (844) 368-3367 Ask.eeo@dot.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Important Application Instructions: The State application (STD. 678) is required and each section must be filled out completely and thoroughly. For mailed or hand delivered applications to be considered for this position, the Job Control number (JC-425902), PARF# 12-4-234 and title of the position (Associate Governmental Program Analyst) must be included on the STD. 678 form. Electronic applications through your CalCareers account are highly recommended and encouraged. Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your DEGREE/TRANSCRIPTS, LICENSE, or CERTIFICATE, along with your State application (STD. 678), to be considered for this position. NOTE: Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position. Survey: Please take this 1-minute Caltrans Recruitment survey to tell us how you found out about this job. https://www.surveymonkey.com/r/HMQ7LDR https://youtu.be/oC9wIp8QalI Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 5/1/2024
CALIFORNIA DEPARTMENT OF HOUSING AND COMMUNITY DEVELOPMENT
Sacramento, California, United States
Job Description and Duties HCD values diversity at all levels of the organization and is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. HCD believes the diversity of our employees and their unique ideas inspire innovative solutions to further our mission. Join HCD and help us improve the lives of all Californians. Please Note: A Statement of Qualifications must be submitted along with your application in order to be considered for this position. Please see “special requirements” section for statement of qualifications instructions. Per CCR 249.3, this job control may be used to fill subsequent vacancies. Under California Government Code Section 14200, this position is eligible for hybrid telework and may be eligible for full-time remote work in some circumstances and/or time-periods, at the sole discretion of the Department. Telework-eligible must reside in California. Headquarter location will be designated on the selected candidate’s primary residence location. This is subject to change if HCD’s criteria is met. Under direction of the Staff Services Manager I, the Associate Governmental Program Analyst (AGPA) will perform varied and complex technical analytical assignments during the development and implementation of enterprise-wide organizational efforts to improve business processes that align with strategic direction. The AGPA performs research and analysis as it relates to strategic planning and organizational development. Supports and models an adaptive organizational culture, which reinforces continuous learning, supports collaboration with stakeholder, and delivers quality services. You will find additional information about the job in the Duty Statement . Minimum Requirements You will find the Minimum Requirements in the Class Specification. ASSOCIATE GOVERNMENTAL PROGRAM ANALYST Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-428356 Position #(s): 401-113-5393-001 Working Title: Organizational Development Analyst Classification: ASSOCIATE GOVERNMENTAL PROGRAM ANALYST $5,684.00 - $7,114.00 A # of Positions: Multiple Work Location: Sacramento County Telework: In Office Job Type: Permanent, Full Time Department Information The mission of the Department of Housing and Community Development (HCD) is to promote safe, affordable homes and vibrant, inclusive, sustainable communities for all Californians. To learn more about HCD, please visit us at our website. Department Website: https://www.hcd.ca.gov/ Special Requirements Confidentiality Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission. Employment Application (STD.678) It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application. Resume’s or other documents cannot substitute a state application. Applicants who fail to submit a completed STD. 678 will not be considered. Statement of Qualifications (SOQ) Interested individuals must submit a Statement of Qualifications (SOQ) in addition to the standard state application (form STD 678). Your SOQ will be considered the first interview for this position. If your qualifications are competitive, you will be invited to a formal interview. Resumes, cover letters, or any other documents cannot substitute the SOQ . When completing the SOQ, number your responses , include all relevant experience, education, and training, as applicable, and explain all answers thoroughly. Your SOQ should not exceed two pages, single-spaced, Arial 12-point font and address the following : Describe your experience with business improvement projects. What was the biggest challenge in a project you worked on?Describe your experience managing organizational change. Describe your experience with leading strategic planning discussions with senior leaders. Describe your experience working with cross-divisional or inter-disciplinary teams. HCD Disclosure Requirements Selected candidates may be subject to rules imposed by a Conflict of Interest Code that apply to HCD employees, which may require filing a Statement of Economic Interest (Form 700). Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 5/6/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Housing & Community Development Attn: Hiring Unit | JC 428356 P.O. Box 952050 Sacramento , CA 94252-2050 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Housing & Community Development Hiring Unit | JC 428356 2020 W. El Camino Ave. (Lobby) Sacramento , CA 95833 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - Please see Statement of Qualifications section. Other - Cover Letter Required Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Experience in analyzing and interpreting written material to draw conclusions and make recommendations based on that data. Innovative thinking and leadership with an ability to lead and motivate cross-functional, interdisciplinary teams. Demonstrated communication skills and experience presenting issues before a wide range of audiences including senior level management teams. Demonstrated ability to convey information in writing according to the needs of the audience. Demonstrated experience and ability to identify, document, and implement business improvement opportunities. Demonstrated experience and knowledge of change management methodology, best practices, concepts, and tactics. Demonstrated ability to produce measurable data-driven results efficiently, to provide data visualization that supports the results, and to communicate complex data clearly to your audience. Strong collaboration, communication, and customer engagement skills. Benefits HCD employees are eligible for a number of benefits. Health benefits and leave programs are available for most permanent, full-time employees and some permanent, part-time employees. Benefit eligibility may depend on length of service and may be subject to collective bargaining agreements, which are contracts negotiated between the State of California and employee organizations that define employees' wages, hours, and conditions of employment. Some added benefits HCD offers include: Flexible Work Hours, Telework Opportunities, Health, Dental & Vision Benefits, Paid Sick & Vacation, Retirement, Basic Group Term Life Insurance, Employee Assistance Program, 11 Paid Holidays, 401(k) & 457 plans, Military Leave, Student Loan Forgiveness, Long Term Care, Group Legal Services, and Reimbursement Accounts. Effective July 1, 2024, HCD headquarters will be located at the May Lee State Office Complex (MLSOC), 651 Bannon Street, Sacramento CA 95811. The 17.3-acre site is designed to achieve zero net energy (ZNE) and zero net carbon (ZNC) through the use of State-purchased carbon-free green energy. Amenities will include various dining options, childcare center, fitness center, and much more! For more details about employee benefits, visit the California Department of Human Resources website. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Department Website: https://www.hcd.ca.gov/ Human Resources Contact: Hiring Unit | JC 428356 (000) - Hiring@hcd.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Medical Management (000) - Medical.Management@hcd.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information Click on the following link to complete a department recruitment survey: Recruitment Survey . To become 'list eligible' for consideration, interested candidates must successfully pass a civil service exam. You may apply and take the exam online at CalCareers . If you're new to the state application process please visit 3 Steps to a State Job . All information regarding your employment history must be included on the State Employment Application STD. 678. Applications that are submitted blank or with “see resume” in place of duties performed or applications received without the following information for each job entry will be considered incomplete and will not be accepted: "To" and "from" dates (month/day/year) Hours worked per week Private sector job titles Supervisor name and phone number Job duties performed State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles). Background Investigation For all hires effective January 1, 2024, HCD will conduct a pre-employment background check on new to HCD and returning to HCD candidates. HCD will consider qualified candidates with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HCD is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 5/6/2024
Apr 23, 2024
Full Time
Job Description and Duties HCD values diversity at all levels of the organization and is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. HCD believes the diversity of our employees and their unique ideas inspire innovative solutions to further our mission. Join HCD and help us improve the lives of all Californians. Please Note: A Statement of Qualifications must be submitted along with your application in order to be considered for this position. Please see “special requirements” section for statement of qualifications instructions. Per CCR 249.3, this job control may be used to fill subsequent vacancies. Under California Government Code Section 14200, this position is eligible for hybrid telework and may be eligible for full-time remote work in some circumstances and/or time-periods, at the sole discretion of the Department. Telework-eligible must reside in California. Headquarter location will be designated on the selected candidate’s primary residence location. This is subject to change if HCD’s criteria is met. Under direction of the Staff Services Manager I, the Associate Governmental Program Analyst (AGPA) will perform varied and complex technical analytical assignments during the development and implementation of enterprise-wide organizational efforts to improve business processes that align with strategic direction. The AGPA performs research and analysis as it relates to strategic planning and organizational development. Supports and models an adaptive organizational culture, which reinforces continuous learning, supports collaboration with stakeholder, and delivers quality services. You will find additional information about the job in the Duty Statement . Minimum Requirements You will find the Minimum Requirements in the Class Specification. ASSOCIATE GOVERNMENTAL PROGRAM ANALYST Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-428356 Position #(s): 401-113-5393-001 Working Title: Organizational Development Analyst Classification: ASSOCIATE GOVERNMENTAL PROGRAM ANALYST $5,684.00 - $7,114.00 A # of Positions: Multiple Work Location: Sacramento County Telework: In Office Job Type: Permanent, Full Time Department Information The mission of the Department of Housing and Community Development (HCD) is to promote safe, affordable homes and vibrant, inclusive, sustainable communities for all Californians. To learn more about HCD, please visit us at our website. Department Website: https://www.hcd.ca.gov/ Special Requirements Confidentiality Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission. Employment Application (STD.678) It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application. Resume’s or other documents cannot substitute a state application. Applicants who fail to submit a completed STD. 678 will not be considered. Statement of Qualifications (SOQ) Interested individuals must submit a Statement of Qualifications (SOQ) in addition to the standard state application (form STD 678). Your SOQ will be considered the first interview for this position. If your qualifications are competitive, you will be invited to a formal interview. Resumes, cover letters, or any other documents cannot substitute the SOQ . When completing the SOQ, number your responses , include all relevant experience, education, and training, as applicable, and explain all answers thoroughly. Your SOQ should not exceed two pages, single-spaced, Arial 12-point font and address the following : Describe your experience with business improvement projects. What was the biggest challenge in a project you worked on?Describe your experience managing organizational change. Describe your experience with leading strategic planning discussions with senior leaders. Describe your experience working with cross-divisional or inter-disciplinary teams. HCD Disclosure Requirements Selected candidates may be subject to rules imposed by a Conflict of Interest Code that apply to HCD employees, which may require filing a Statement of Economic Interest (Form 700). Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 5/6/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Housing & Community Development Attn: Hiring Unit | JC 428356 P.O. Box 952050 Sacramento , CA 94252-2050 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Housing & Community Development Hiring Unit | JC 428356 2020 W. El Camino Ave. (Lobby) Sacramento , CA 95833 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - Please see Statement of Qualifications section. Other - Cover Letter Required Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Experience in analyzing and interpreting written material to draw conclusions and make recommendations based on that data. Innovative thinking and leadership with an ability to lead and motivate cross-functional, interdisciplinary teams. Demonstrated communication skills and experience presenting issues before a wide range of audiences including senior level management teams. Demonstrated ability to convey information in writing according to the needs of the audience. Demonstrated experience and ability to identify, document, and implement business improvement opportunities. Demonstrated experience and knowledge of change management methodology, best practices, concepts, and tactics. Demonstrated ability to produce measurable data-driven results efficiently, to provide data visualization that supports the results, and to communicate complex data clearly to your audience. Strong collaboration, communication, and customer engagement skills. Benefits HCD employees are eligible for a number of benefits. Health benefits and leave programs are available for most permanent, full-time employees and some permanent, part-time employees. Benefit eligibility may depend on length of service and may be subject to collective bargaining agreements, which are contracts negotiated between the State of California and employee organizations that define employees' wages, hours, and conditions of employment. Some added benefits HCD offers include: Flexible Work Hours, Telework Opportunities, Health, Dental & Vision Benefits, Paid Sick & Vacation, Retirement, Basic Group Term Life Insurance, Employee Assistance Program, 11 Paid Holidays, 401(k) & 457 plans, Military Leave, Student Loan Forgiveness, Long Term Care, Group Legal Services, and Reimbursement Accounts. Effective July 1, 2024, HCD headquarters will be located at the May Lee State Office Complex (MLSOC), 651 Bannon Street, Sacramento CA 95811. The 17.3-acre site is designed to achieve zero net energy (ZNE) and zero net carbon (ZNC) through the use of State-purchased carbon-free green energy. Amenities will include various dining options, childcare center, fitness center, and much more! For more details about employee benefits, visit the California Department of Human Resources website. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Department Website: https://www.hcd.ca.gov/ Human Resources Contact: Hiring Unit | JC 428356 (000) - Hiring@hcd.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Medical Management (000) - Medical.Management@hcd.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information Click on the following link to complete a department recruitment survey: Recruitment Survey . To become 'list eligible' for consideration, interested candidates must successfully pass a civil service exam. You may apply and take the exam online at CalCareers . If you're new to the state application process please visit 3 Steps to a State Job . All information regarding your employment history must be included on the State Employment Application STD. 678. Applications that are submitted blank or with “see resume” in place of duties performed or applications received without the following information for each job entry will be considered incomplete and will not be accepted: "To" and "from" dates (month/day/year) Hours worked per week Private sector job titles Supervisor name and phone number Job duties performed State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles). Background Investigation For all hires effective January 1, 2024, HCD will conduct a pre-employment background check on new to HCD and returning to HCD candidates. HCD will consider qualified candidates with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HCD is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 5/6/2024
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information Exam Number JC3060A-R Type of Recruitment OPEN COMPETITIVE OPPORTUNITY When to Submit Your Application: The application filing period will begin on Tuesday, April 23 , 2024 at 8:00 a.m. (Pacific Time) and will close on Tuesday, May 7, 2024 by 5:00 p.m. (Pacific Time). Applications received after 5:00 p.m. (Pacific Time) will not be considered. Check Out Our Outstanding Benefits! Click here to see a list of employee benefits. Who We Are The County of Los Angeles is the largest employer in Southern California with over 112,000 employees across 36 departments and an operating budget of $36 billion. The County provides vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more. The Opportunity The Justice, Care, and Opportunities Department (JCOD) seeks highly-qualified and motivated individuals to fill Justice Program Analyst positions. The Justice Program Analyst will perform critical work on behalf of the Department. Where you will work At the Kenneth Hahn Hall of Administration, 500 West Temple Street, Los Angeles, CA 90012, adjacent to Grand Park, and accessible to various forms of public transportation. A hybrid work schedule that allows for partial telework and partial onsite presence may be available for some positions but is not guaranteed. Essential Job Functions Position Responsibilities Collects, analyzes, interprets, evaluates and prepares reports on information about technical and complex issues, programs or initiatives (e.g. research reports, policy recommendations, grant applications, budget reports, survey results, focus group data, legislation, laws, County code, State/Federal regulations, client background, service referrals) that serve justice impacted individuals. Interviews clients in custodial settings to facilitate various court and service provider efforts of identifying client background risk factor and service needs that may impact a judicial decision or client wellbeing, while attempting to seek client concurrence in accepting available services and generating services linkages if services were to be accepted. Reviews research compiled by others for quality assurance and/or research clients by identifying, locating, and extracting relevant client background data (e.g., by interviewing, searching databases, etc.) from varied sources to formulate various reports and support recommendations to internal/external partners in the processing of justice involved clients. Helps design and implement program components (e.g., statements of work, outreach materials, stakeholder engagement, training, budget, performance measures). Monitors and evaluates the performance of programs and initiatives that serve justice impacted individuals. Prepares a variety of documents (e.g., presentations, reports, training / outreach materials, board correspondence) for internal and internal uses. Serves as a subject matter expert to various internal and external stakeholders (e.g., administration; program-related staff; stakeholder groups). Serves as a liaison to various internal and external stakeholders (e.g., administration; program-related staff; stakeholder groups). Investigates various general inquiries (e.g., complaints, contracts, grants, grievances, audits) related to programs and initiatives that serve justice impacted individuals. Monitors and adheres to project plans and delivery schedules. Reviews research compiled by others for accuracy and quality assurance to further help formulate and support client related recommendations to internal and external justice partners and service providers. Confers with a variety of individuals (e.g., supervisors, vendors, justice partners, client family members, representatives of external agencies/organizations) when gathering information, participating in meetings, training, mediating disputes, making presentations, providing outreach services / advice and/or consultation services, etc. to communicate information, share ideas, present recommended solutions, gain agreement and coordinate activities. Act as a team lead, assist with training and provide input to supervision regarding the development and revision of training manuals as needed. Requirements Requirements to Qualify Option I: A Bachelor's Degree* from an accredited institution** in a discipline related to the core business function of the department -AND- two years of experience at the level of Justice Program Associate*** or equivalent item performing assignments in health, social services, or justice program analysis. A Master's Degree* or higher from an accredited institution** in a discipline related to the core business function of the department may be substituted for one year of the required experience. Option II: Four years of experience performing assignments in health, social services, or justice program analysis, two years of which must have been at the level of Justice Program Associate*** or an equivalent item. Option III : Graduation from an accredited college** with a Bachelor's Degree* in criminal justice; judicial or public administration; behavioral or social science -AND- two years’ experience at the level of Los Angeles County's class of Senior Investigator Aid, Probation**** organizing and assigning work as a team leader over a group of Investigator Aids -or- three years' experience at the level of Los Angeles County's class of Investigator Aid, Probation*****. Two additional years of experience may be substituted for the Bachelor's degree*. Option IV: Two years’ experience at the level of Investigator, Pretrial Services, Probation******. License : A valid California Class C Driver License or the ability to utilize an alternative method of transportation to carry out job-related essential functions. Physical Class : Light - This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Special Requirement Information * In order to receive credit for a degree, you MUST attach a legible copy of your "official" diploma, "official" transcripts, or "official" letter from an accredited institution which shows the area of specialization at the time of filing (preferred), or within seven (7) calendar days from application submission. If you are unable to attach the required documents at the time of filing, you must email estranger@hr.lacounty.gov within seven (7) calendar days from the application submission. Please ensure to indicate the examination title and number in the subject of your email. **Accredited institutions are those listed in the publications of regional, national, or international accrediting agencies, which are accepted by the Department of Human Resources (DHR). Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators. Inc. NOTE: For the purposes of this recruitment, fields of study that are to be considered a “discipline related to the core business function of the department” as outlined in the above Requirements to Qualify are as follows: Criminal Justice Judicial Administration Public Administration Behavioral/Social Sciences (Sociology; Counseling; Psychology; Applied Behavioral Science; Ethics; Communication; Political Science; Economics; Social Welfare) Education Health Services (Public Health; Human Biology and Society; Cognitive Science) Philosophy Business Management Cultural Studies (African American; Asian American; Native American etc..; Gender Studies) Labor Studies Liberal Arts Project Management *** In the County of Los Angeles, experience at the level of Justice Program Associate is defined as work in core functional areas of justice programs operations and administration that consists of routine to moderately complex assignments that are analytical, technical, and/or confidential in nature. **** In the County of Los Angeles, experience at the level of Senior Investigator Aid, Probation is defined as working within a team lead capacity, exercising independent judgement, and possessing knowledge of various Pretrial Services Programs such as Bail Deviation, Own Recognizance, and Electronic Monitoring. **** *In the County of Los Angeles, experience at the level of Investigator Aid, Probation is defined as work consisting of more routine and less complex investigative activities such as telephone interviewing and compiling information from automated systems pertaining to Pretrial Services Programs such as Bail Deviation, Own Recognizance, and Electronic Monitoring. ****** In the County of Los Angeles, experience at the level of Investigator, Pretrial Services, Probation is defined as work interviewing, investigating, and preparing reports with recommendations to the courts in regard to Pretrial Services Programs such as Bail Deviation, Own Recognizance, Pretrial Supervision, Electronic Monitoring, Early Disposition, or Drug Court. Endorsement of County Qualifications: County employees who wish to qualify using experience gained in county classifications that are not at the level of the classifications listed above must provide verification of qualifying out-of-class experience by providing official documentation of additional responsibility bonus, out-of-class bonus, temporary assignment bonus or reclassification study with CEO Classification with your application at the time of filing or within seven (7) calendar days from application submission . Employees do not need to submit such verification if they hold or have held a position at the level of any of the qualifying classifications listed above. Withhold Information: Interested applicants may file for this examination if they are within three (3) months (90 calendar days) of meeting the education requirements by the last day of filing. The names of such applicants will be withheld from the certification list until proof of completion of the required education has been submitted and verified. Additional Information Our Assessment Process EXAMINATION CONTENT : This examination will consist of two (2) parts: Part I: A multiple choice and/or simulation assessment(s), weighted 60%, assessing: Professional Potential Achievement Coping with Uncertainty Responsibility Working to High Quality Standards Willingness to Learn Working Relationships Analyzing Information Learning Quickly Generating New Ideas Using Time Efficiently Adapting to Change Deductive Reasoning Life Experiences Applicants must achieve a passing score of 70% or higher on Part I - multiple choice test in order to proceed to Part II - writing assessment. Part II: A writing assessment weighted 40% measuring English Structure and Content, Written Expression, and Prioritizing Information. MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENT(S) ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. APPLICANTS MUST MEET THE MINIMUM REQUIREMENTS AND MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON EACH WEIGHTED PART IN ORDER TO BE PLACED ON THE ELIGIBLE LIST. NOTE: All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. DO NOT select "off" under Email Preferences within your profile or click "unsubscribe" on our notices if you would like the County of Los Angeles to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position. Please add EStranger@hr.lacounty.gov , info@governmentjobs.com , talentcentral@shl.com , noreply@proctoru.com , and donot-reply@amcatmail.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component. Transfer of Test Responses: Applicants who are concurrently applying to Justice Program Associate (Exam No. JC3059A-R) or Justice Program Senior Analyst (Exam No. JC3061A-R) will take the assessment one time only . Applicants who have taken identical components recently for other exams may have their responses automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test responses may be transferred. Test Preparation Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests . Eligibility Requirement The names of candidates receiving a passing score in the examination will be placed on the eligible register for a period of six (6) months. Testing Accommodation If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation. How to Apply Applications must be submitted online only. We must receive your application before 5:00 p.m., PT, on the last day of filing. Apply online by clicking on the "Apply" green button at the top right of this posting. You can also track the status of your application using this web site. Plan to submit your online application well in advance of the 5:00 p.m. deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Minimum Requirements as listed on this job posting. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. Please note that all information included in the application materials is subject to verificationat any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment . Utilizing verbiage from Class Specification and minimum requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified . SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For applicants who may not have regular access to a computer or the internet, you may borrow laptops and Wi-Fi hotspots from some public libraries throughout Los Angeles County to complete job applications. Have any questions about anything listed above? Contact us: Department Contact Name: Emily Stranger Department Contact Phone: (213) 866-7280 Department Contact Email: estranger@hr.lacounty.gov Exam Number: JC3060A-R Testing Accommodations Coordinator: TestingAccommodations@hr.lacounty.gov Teletype Phone: (800) 735-2929 California Relay Services Phone: (800) 735-2922 Anti-Racism, Diversity, and Inclusion (ARDI) The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. For detailed information, please click here Closing Date/Time: 5/7/2024 5:00 PM Pacific
Apr 20, 2024
Full Time
Position/Program Information Exam Number JC3060A-R Type of Recruitment OPEN COMPETITIVE OPPORTUNITY When to Submit Your Application: The application filing period will begin on Tuesday, April 23 , 2024 at 8:00 a.m. (Pacific Time) and will close on Tuesday, May 7, 2024 by 5:00 p.m. (Pacific Time). Applications received after 5:00 p.m. (Pacific Time) will not be considered. Check Out Our Outstanding Benefits! Click here to see a list of employee benefits. Who We Are The County of Los Angeles is the largest employer in Southern California with over 112,000 employees across 36 departments and an operating budget of $36 billion. The County provides vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more. The Opportunity The Justice, Care, and Opportunities Department (JCOD) seeks highly-qualified and motivated individuals to fill Justice Program Analyst positions. The Justice Program Analyst will perform critical work on behalf of the Department. Where you will work At the Kenneth Hahn Hall of Administration, 500 West Temple Street, Los Angeles, CA 90012, adjacent to Grand Park, and accessible to various forms of public transportation. A hybrid work schedule that allows for partial telework and partial onsite presence may be available for some positions but is not guaranteed. Essential Job Functions Position Responsibilities Collects, analyzes, interprets, evaluates and prepares reports on information about technical and complex issues, programs or initiatives (e.g. research reports, policy recommendations, grant applications, budget reports, survey results, focus group data, legislation, laws, County code, State/Federal regulations, client background, service referrals) that serve justice impacted individuals. Interviews clients in custodial settings to facilitate various court and service provider efforts of identifying client background risk factor and service needs that may impact a judicial decision or client wellbeing, while attempting to seek client concurrence in accepting available services and generating services linkages if services were to be accepted. Reviews research compiled by others for quality assurance and/or research clients by identifying, locating, and extracting relevant client background data (e.g., by interviewing, searching databases, etc.) from varied sources to formulate various reports and support recommendations to internal/external partners in the processing of justice involved clients. Helps design and implement program components (e.g., statements of work, outreach materials, stakeholder engagement, training, budget, performance measures). Monitors and evaluates the performance of programs and initiatives that serve justice impacted individuals. Prepares a variety of documents (e.g., presentations, reports, training / outreach materials, board correspondence) for internal and internal uses. Serves as a subject matter expert to various internal and external stakeholders (e.g., administration; program-related staff; stakeholder groups). Serves as a liaison to various internal and external stakeholders (e.g., administration; program-related staff; stakeholder groups). Investigates various general inquiries (e.g., complaints, contracts, grants, grievances, audits) related to programs and initiatives that serve justice impacted individuals. Monitors and adheres to project plans and delivery schedules. Reviews research compiled by others for accuracy and quality assurance to further help formulate and support client related recommendations to internal and external justice partners and service providers. Confers with a variety of individuals (e.g., supervisors, vendors, justice partners, client family members, representatives of external agencies/organizations) when gathering information, participating in meetings, training, mediating disputes, making presentations, providing outreach services / advice and/or consultation services, etc. to communicate information, share ideas, present recommended solutions, gain agreement and coordinate activities. Act as a team lead, assist with training and provide input to supervision regarding the development and revision of training manuals as needed. Requirements Requirements to Qualify Option I: A Bachelor's Degree* from an accredited institution** in a discipline related to the core business function of the department -AND- two years of experience at the level of Justice Program Associate*** or equivalent item performing assignments in health, social services, or justice program analysis. A Master's Degree* or higher from an accredited institution** in a discipline related to the core business function of the department may be substituted for one year of the required experience. Option II: Four years of experience performing assignments in health, social services, or justice program analysis, two years of which must have been at the level of Justice Program Associate*** or an equivalent item. Option III : Graduation from an accredited college** with a Bachelor's Degree* in criminal justice; judicial or public administration; behavioral or social science -AND- two years’ experience at the level of Los Angeles County's class of Senior Investigator Aid, Probation**** organizing and assigning work as a team leader over a group of Investigator Aids -or- three years' experience at the level of Los Angeles County's class of Investigator Aid, Probation*****. Two additional years of experience may be substituted for the Bachelor's degree*. Option IV: Two years’ experience at the level of Investigator, Pretrial Services, Probation******. License : A valid California Class C Driver License or the ability to utilize an alternative method of transportation to carry out job-related essential functions. Physical Class : Light - This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Special Requirement Information * In order to receive credit for a degree, you MUST attach a legible copy of your "official" diploma, "official" transcripts, or "official" letter from an accredited institution which shows the area of specialization at the time of filing (preferred), or within seven (7) calendar days from application submission. If you are unable to attach the required documents at the time of filing, you must email estranger@hr.lacounty.gov within seven (7) calendar days from the application submission. Please ensure to indicate the examination title and number in the subject of your email. **Accredited institutions are those listed in the publications of regional, national, or international accrediting agencies, which are accepted by the Department of Human Resources (DHR). Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators. Inc. NOTE: For the purposes of this recruitment, fields of study that are to be considered a “discipline related to the core business function of the department” as outlined in the above Requirements to Qualify are as follows: Criminal Justice Judicial Administration Public Administration Behavioral/Social Sciences (Sociology; Counseling; Psychology; Applied Behavioral Science; Ethics; Communication; Political Science; Economics; Social Welfare) Education Health Services (Public Health; Human Biology and Society; Cognitive Science) Philosophy Business Management Cultural Studies (African American; Asian American; Native American etc..; Gender Studies) Labor Studies Liberal Arts Project Management *** In the County of Los Angeles, experience at the level of Justice Program Associate is defined as work in core functional areas of justice programs operations and administration that consists of routine to moderately complex assignments that are analytical, technical, and/or confidential in nature. **** In the County of Los Angeles, experience at the level of Senior Investigator Aid, Probation is defined as working within a team lead capacity, exercising independent judgement, and possessing knowledge of various Pretrial Services Programs such as Bail Deviation, Own Recognizance, and Electronic Monitoring. **** *In the County of Los Angeles, experience at the level of Investigator Aid, Probation is defined as work consisting of more routine and less complex investigative activities such as telephone interviewing and compiling information from automated systems pertaining to Pretrial Services Programs such as Bail Deviation, Own Recognizance, and Electronic Monitoring. ****** In the County of Los Angeles, experience at the level of Investigator, Pretrial Services, Probation is defined as work interviewing, investigating, and preparing reports with recommendations to the courts in regard to Pretrial Services Programs such as Bail Deviation, Own Recognizance, Pretrial Supervision, Electronic Monitoring, Early Disposition, or Drug Court. Endorsement of County Qualifications: County employees who wish to qualify using experience gained in county classifications that are not at the level of the classifications listed above must provide verification of qualifying out-of-class experience by providing official documentation of additional responsibility bonus, out-of-class bonus, temporary assignment bonus or reclassification study with CEO Classification with your application at the time of filing or within seven (7) calendar days from application submission . Employees do not need to submit such verification if they hold or have held a position at the level of any of the qualifying classifications listed above. Withhold Information: Interested applicants may file for this examination if they are within three (3) months (90 calendar days) of meeting the education requirements by the last day of filing. The names of such applicants will be withheld from the certification list until proof of completion of the required education has been submitted and verified. Additional Information Our Assessment Process EXAMINATION CONTENT : This examination will consist of two (2) parts: Part I: A multiple choice and/or simulation assessment(s), weighted 60%, assessing: Professional Potential Achievement Coping with Uncertainty Responsibility Working to High Quality Standards Willingness to Learn Working Relationships Analyzing Information Learning Quickly Generating New Ideas Using Time Efficiently Adapting to Change Deductive Reasoning Life Experiences Applicants must achieve a passing score of 70% or higher on Part I - multiple choice test in order to proceed to Part II - writing assessment. Part II: A writing assessment weighted 40% measuring English Structure and Content, Written Expression, and Prioritizing Information. MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENT(S) ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. APPLICANTS MUST MEET THE MINIMUM REQUIREMENTS AND MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON EACH WEIGHTED PART IN ORDER TO BE PLACED ON THE ELIGIBLE LIST. NOTE: All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. DO NOT select "off" under Email Preferences within your profile or click "unsubscribe" on our notices if you would like the County of Los Angeles to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position. Please add EStranger@hr.lacounty.gov , info@governmentjobs.com , talentcentral@shl.com , noreply@proctoru.com , and donot-reply@amcatmail.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component. Transfer of Test Responses: Applicants who are concurrently applying to Justice Program Associate (Exam No. JC3059A-R) or Justice Program Senior Analyst (Exam No. JC3061A-R) will take the assessment one time only . Applicants who have taken identical components recently for other exams may have their responses automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test responses may be transferred. Test Preparation Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests . Eligibility Requirement The names of candidates receiving a passing score in the examination will be placed on the eligible register for a period of six (6) months. Testing Accommodation If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation. How to Apply Applications must be submitted online only. We must receive your application before 5:00 p.m., PT, on the last day of filing. Apply online by clicking on the "Apply" green button at the top right of this posting. You can also track the status of your application using this web site. Plan to submit your online application well in advance of the 5:00 p.m. deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Minimum Requirements as listed on this job posting. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. Please note that all information included in the application materials is subject to verificationat any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment . Utilizing verbiage from Class Specification and minimum requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified . SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For applicants who may not have regular access to a computer or the internet, you may borrow laptops and Wi-Fi hotspots from some public libraries throughout Los Angeles County to complete job applications. Have any questions about anything listed above? Contact us: Department Contact Name: Emily Stranger Department Contact Phone: (213) 866-7280 Department Contact Email: estranger@hr.lacounty.gov Exam Number: JC3060A-R Testing Accommodations Coordinator: TestingAccommodations@hr.lacounty.gov Teletype Phone: (800) 735-2929 California Relay Services Phone: (800) 735-2922 Anti-Racism, Diversity, and Inclusion (ARDI) The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. For detailed information, please click here Closing Date/Time: 5/7/2024 5:00 PM Pacific
WAKE COUNTY, NC
Raleigh, North Carolina, United States
What You'll Be Doing Budget and Management Services is pleased to advertise a Budget and Management Senior Analyst (or Analyst) position within our office. This position has the flexibility to occasionally work remotely. The Budget and Management Analyst will collaborate with departments to develop, evaluate, and analyze county operating and capital budgets, lead and serve on county-wide special projects and help effectively communicate information throughout the organization. Analyst will provide consultation, technical assistance and coordination in the preparation and execution of the budgets. Budget and Management Services seeks motivated and talented professionals to join its team. Wake County is consistently rated as one of the best places to live and work in America. The county offers a comprehensive benefit package as well as other programs, resources, policies and practices that integrate work/life strategies. Duties and Responsibilities: Manage portfolio of assignments to include operating departments, capital programs, special revenue, enterprise funds and office functional leads Assist in the development of the county's annual operating and capital budgets Manipulate data and develop a command of the Financial, Budgeting and Human Resources ERP system and other systems Evaluate funding and program request, develop alternatives in collaboration with department staff and recommend approaches Develop revenue and expenditure projections and use budget software to capture and evaluate requests Monitor budgets throughout the fiscal year working with county departments, outside agencies, etc., to ensure that funds are used in accordance with established goals, guidelines and strategies Review and execute budget adjustments, contract approvals and position authorization actions Provide management consulting and analysis services to the County Manager’s Office and County departments Assist departments to achieve their stated goals and objectives by providing programmatic counsel and analytical support Serve on RFP development committees, master planning and county-wide policy planning among others Work with Budget team to draft budget message, publications and other products Leads or provides staff support to investigate and research county-wide issues- conducts special projects NOTE: This vacancy may be filled as either a Senior Budget & Management Analyst, Budget & Management Analyst or a Budget & Management Analyst Associate based on the applicant pool. Senior Budget & Management Analyst requires a Bachelor's degree and four years of experience in financial, budgeting, management or policy analysis. A Masters degree in Public Administration, Public Policy, or related may be substituted for two years of experience. Hiring range is $72,051-$129,698 Market Range: $72,051-$129,698 Budget & Management Analyst requires a Bachelor's degree and two years of experience in financial, budgeting, management, or policy analysis. A Masters degree in Public Administration, Public Policy, or related may be substituted for experience. Hiring range is $64,971 - $87,712 Market Range: $64,971-$110,454 Budget & Management Analyst Associate requires a Bachelor’s degree and accepted to or currently pursuing a Masters of Public Administration, Masters of Public Policy, or Masters of Business Administration program. Hiring rate for the Budget & Management Analyst Associate opportunity starts at $53,695. About Our Team Wake County Budget and Management Services values leadership, collaboration, innovation, adaptability, accountability, and curiosity. Our team members are our most valuable asset, and we treat them as such with competitive salaries, leadership opportunities, and investment in professional development. Budget and Management Services has the responsibility of providing accurate, timely, and well-researched information and guidance to the Board of Commissioners and the County Manager resulting in the annual budget for all Wake County Government services. Also, staff advise departments of their financial condition and respond to budget, performance, policy, and program evaluation requests. Our team’s hard work and dedication paid off this past June, when the Wake County Board of Commissioners adopted a $2.5 billion budget for Fiscal Year 2024, which runs from July 1, 2023 to June 30, 2024. The budget not only addresses needs for the citizens of Wake County, it also supports the employees who work every day to make Wake County the home of the best cities to live, work, and play. The Basics (Required Education and Experience) Bachelor's degree in Business Administration, Public Administration, Finance or related field Two years of experience in finance, budgeting, policy or management analysis Equivalent education and experience are accepted Beyond the Basics (Preferred Education and Experience) Master’s degree in Public Administration, Public Policy or Business Administration Two years of experience working as a Budget or Management Analyst in a centralized local, state or federal government budget or finance department in a City or County Manager’s Office How Will We Know You're 'The One'? Ability to examine data to grasp issues, draw conclusions, and solve problems Ability to monitor work, information, plans, and organizes time and resources efficiently Ability to develop realistic and effective solutions to problems through making sound, evidence-based decisions without exceeding level of authority Ability to establish and maintain effective and collaborative internal and external relationships while maintaining flexibility and responding positively to change Ability to demonstrate effective oral and written communication skills Set effective agendas, conduct, and participate effectively in meetings Ability to serve as a liaison concerning budget revisions and adjustments by fully analyzing the business case behind requests and assessing implications before recommending solutions About This Position Location: Justice Center Raleigh, NC 27601 Employment Type: Regular Work Schedule: Mon - Fri 8:30am - 5:30pm Occasional work outside of normal business hours Hiring Range: Senior Budget & Management Analyst 72,051-129,698; Budget & Management Analyst 64,971-87,712 Market Range: 64,971.00 - 110,454.00 Posting Closing Date: 7:00 pm on 5/14/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
May 01, 2024
What You'll Be Doing Budget and Management Services is pleased to advertise a Budget and Management Senior Analyst (or Analyst) position within our office. This position has the flexibility to occasionally work remotely. The Budget and Management Analyst will collaborate with departments to develop, evaluate, and analyze county operating and capital budgets, lead and serve on county-wide special projects and help effectively communicate information throughout the organization. Analyst will provide consultation, technical assistance and coordination in the preparation and execution of the budgets. Budget and Management Services seeks motivated and talented professionals to join its team. Wake County is consistently rated as one of the best places to live and work in America. The county offers a comprehensive benefit package as well as other programs, resources, policies and practices that integrate work/life strategies. Duties and Responsibilities: Manage portfolio of assignments to include operating departments, capital programs, special revenue, enterprise funds and office functional leads Assist in the development of the county's annual operating and capital budgets Manipulate data and develop a command of the Financial, Budgeting and Human Resources ERP system and other systems Evaluate funding and program request, develop alternatives in collaboration with department staff and recommend approaches Develop revenue and expenditure projections and use budget software to capture and evaluate requests Monitor budgets throughout the fiscal year working with county departments, outside agencies, etc., to ensure that funds are used in accordance with established goals, guidelines and strategies Review and execute budget adjustments, contract approvals and position authorization actions Provide management consulting and analysis services to the County Manager’s Office and County departments Assist departments to achieve their stated goals and objectives by providing programmatic counsel and analytical support Serve on RFP development committees, master planning and county-wide policy planning among others Work with Budget team to draft budget message, publications and other products Leads or provides staff support to investigate and research county-wide issues- conducts special projects NOTE: This vacancy may be filled as either a Senior Budget & Management Analyst, Budget & Management Analyst or a Budget & Management Analyst Associate based on the applicant pool. Senior Budget & Management Analyst requires a Bachelor's degree and four years of experience in financial, budgeting, management or policy analysis. A Masters degree in Public Administration, Public Policy, or related may be substituted for two years of experience. Hiring range is $72,051-$129,698 Market Range: $72,051-$129,698 Budget & Management Analyst requires a Bachelor's degree and two years of experience in financial, budgeting, management, or policy analysis. A Masters degree in Public Administration, Public Policy, or related may be substituted for experience. Hiring range is $64,971 - $87,712 Market Range: $64,971-$110,454 Budget & Management Analyst Associate requires a Bachelor’s degree and accepted to or currently pursuing a Masters of Public Administration, Masters of Public Policy, or Masters of Business Administration program. Hiring rate for the Budget & Management Analyst Associate opportunity starts at $53,695. About Our Team Wake County Budget and Management Services values leadership, collaboration, innovation, adaptability, accountability, and curiosity. Our team members are our most valuable asset, and we treat them as such with competitive salaries, leadership opportunities, and investment in professional development. Budget and Management Services has the responsibility of providing accurate, timely, and well-researched information and guidance to the Board of Commissioners and the County Manager resulting in the annual budget for all Wake County Government services. Also, staff advise departments of their financial condition and respond to budget, performance, policy, and program evaluation requests. Our team’s hard work and dedication paid off this past June, when the Wake County Board of Commissioners adopted a $2.5 billion budget for Fiscal Year 2024, which runs from July 1, 2023 to June 30, 2024. The budget not only addresses needs for the citizens of Wake County, it also supports the employees who work every day to make Wake County the home of the best cities to live, work, and play. The Basics (Required Education and Experience) Bachelor's degree in Business Administration, Public Administration, Finance or related field Two years of experience in finance, budgeting, policy or management analysis Equivalent education and experience are accepted Beyond the Basics (Preferred Education and Experience) Master’s degree in Public Administration, Public Policy or Business Administration Two years of experience working as a Budget or Management Analyst in a centralized local, state or federal government budget or finance department in a City or County Manager’s Office How Will We Know You're 'The One'? Ability to examine data to grasp issues, draw conclusions, and solve problems Ability to monitor work, information, plans, and organizes time and resources efficiently Ability to develop realistic and effective solutions to problems through making sound, evidence-based decisions without exceeding level of authority Ability to establish and maintain effective and collaborative internal and external relationships while maintaining flexibility and responding positively to change Ability to demonstrate effective oral and written communication skills Set effective agendas, conduct, and participate effectively in meetings Ability to serve as a liaison concerning budget revisions and adjustments by fully analyzing the business case behind requests and assessing implications before recommending solutions About This Position Location: Justice Center Raleigh, NC 27601 Employment Type: Regular Work Schedule: Mon - Fri 8:30am - 5:30pm Occasional work outside of normal business hours Hiring Range: Senior Budget & Management Analyst 72,051-129,698; Budget & Management Analyst 64,971-87,712 Market Range: 64,971.00 - 110,454.00 Posting Closing Date: 7:00 pm on 5/14/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
City of Long Beach, CA
City of Long Beach, California, United States
DESCRIPTION Applications are available online beginning Friday, March 29, 2024, through 4:30 pm, Friday, May 10, 2024. (EXTENDED) VACANCY INFORMATION : The current vacancies are Grade V positions, which require a four-year college degree with major coursework in computer science or related fields and two years of related experience. Six years of related experience may be substituted for the education and experience requirement. Information on the grade level distinguished characteristics is detailed in the Business Systems Specialist I-VI Classification Specification . Business Systems Specialist V (Cybersecurity Analyst) $ 3,670.72 - $ 5,000.48 Bi-Weekly . This Technology & Innovation Department (TID) Grade V position will work with staff at the Long Beach Airport, the cybersecurity team, and external partners (vendors, TSA, etc.) to research and implement industry best practices for technology and security. Please see the desirable qualifications section below for additional details. Business Systems Specialist V (Database Administrator) $ 3,670.72 - $ 5,000.48 Bi-Weekly This TID Grade V position will actively lead and manage the City’s database clusters and stay current with cloud-based database hosting options and administration tasks. Please see the desirable qualifications section below for additional details Business Systems Specialist V (Police Technology Project Manager) $ 3,670.72 - $ 5,000.48 Bi-Weekly This TID Grade V position will actively research and manage the implementation of technologies within the Police Department (PD) and contribute to large-scale technology projects and upgrades currently underway. Please see the desirable qualifications section below for additional details. SALARY INFORMATION: Grade I - $2,454.72 - $3,333.52 Bi-Weekly Grade II - $2,713.60 - $3,688.48 Bi-Weekly Grade III - $3,000.40 - $4,082.48 Bi-Weekly Grade IV - $3,319.36 - $4,520.80 Bi-Weekly Grade V - $3,670.72 - $5,000.48 Bi-Weekly Grade VI - $4,065.36 - $5,536.72 Bi-Weekly Grade VII - $4,671.44 - $6,287.12 Bi-Weekly EXAMPLES OF DUTIES Under supervision, performs specialized technical work pertaining to applications programming and analysis, system software/hardware analysis and design, and system administration and support activities; prepares or codes programs from specifications; tests and debugs programs; updates and modifies existing programs from detailed specifications; develops, maintain and/or updates system procedures and documentation; performs hardware and software maintenance on complex installations and data communications equipment; interfaces with end users to plan, define and implement systems modifications; accurately interprets end user needs and requirements and modifies or designs programs or systems to meet those needs; prepares detailed technical specifications for programmers to follow in program development and modification; provides timely, accurate and effective customer service; recommends options to end users by considering various solutions to business needs; may act in a lead or supervisory capacity; may prepare or evaluate training materials and manuals; and performs other related duties as required. REQUIREMENTS TO FILE Applicants must meet one of the following options: Option A . Bachelor's degree from an accredited college or university in science, technology, engineering, math, business systems, accounting systems, or related field with major coursework in computer science or closely related field (proof required) * AND one year of paid, full-time experience equivalent to a Systems Technician (or higher) with the City of Long Beach or a related field such as Information Systems Management, Information Systems Support, IT Security Manager, or Database Systems Management. OR Option B. Associate's degree from an accredited college or university in science, technology, engineering, math, business systems, accounting systems, or related field with major coursework in computer science or closely related field (proof required) * AND three years of paid, full-time experience equivalent to a Systems Technician (or higher) with the City of Long Beach or a related field such as Information Systems Management, Information Systems Support, IT Security Manager, or Database Systems Management. OR Option C. Completion of a certificate program or technical school in Computer Science or related field (proof required) * AND four years of paid, full-time experience equivalent to a Systems Technician (or higher) with the City of Long Beach or a related field such as Information Systems Management, Information Systems Support, IT Security Manager, or Database Systems Management. OR Opportunities for Substitution of Education or Experience Additional experience may be substituted for the required education on a year-for-year basis to the extent that the experience has prepared the individual to perform the duties of the classification. *Proof of required documents, such as degree or transcripts, must be uploaded to the online application at the time of filing. Any proofs submitted must contain either the applicant's name or other identifying characteristics on the form. Degrees must indicate the field of study and transcripts must indicate the field of study and degree conferred date. Candidates who possess degrees from colleges or universities from outside the United States must attach proof of educational equivalence at the time of filing. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of the principles, techniques, and methods used in acquiring, developing, implementing, and/or enhancing computer hardware and software; Ability to work with co-workers and members of the public through effective interpersonal, written, and oral communication skills. Willingness to work occasional nights, weekends, holidays, and/or overtime as required. A valid driver's license is required and a current DMV driving record must be submitted to the hiring department at time of selection interview. DESIRABLE QUALIFICATIONS: Business Systems Specialist V (Cybersecurity Analyst) - Cybersecurity certification(s); Prior experience working in a Cybersecurity Analyst role or similar position; Experience working in an Airport setting or other high-security transportation setting; Knowledge of cybersecurity concepts and principles; Knowledge of Transportation Security Administration (TSA) directives and standards; Knowledge of the intersection and integration of traditional IT systems and operational technology systems; Knowledge of Federal Aviation Association (FAA) practices and terminology; Ability to obtain a DOD Secret level clearance if necessary. Business Systems Specialist V (Database Administrator) - At least three (3) years of experience in database administration in an enterprise setting; Expert knowledge of the SQL Server stack; Knowledge of cloud-based database management options; Knowledge of open source RDMS, e.g. PostgreSQL; Knowledge of or exposure to Extract-Transform-Load (ETL) and Extract-Load-Transform (ELT) and data lakes/warehouses; Knowledge of cloud-based database administration a plus. Business Systems Specialist V (Police Technology Project Manager) - Prior experience implementing Technology Solutions in a Public Safety Setting; Knowledge of project management principles and frameworks; Knowledge of technology concepts, particularly cybersecurity considerations, common to Police Departments; Ability to cultivate strong working relationships with stakeholders in a public safety setting. Project management or Cybersecurity certification is a plus. SELECTION PROCEDURE EXAMINATION WEIGHTS: Application and Supplemental Application......................................................Qualifying Screening of applicants will be conducted on the basis of application and required supplemental application submitted. This selection procedure will be conducted using a continuous non-competitive process, which means applications are evaluated solely on training, experience, education, or certification. All applicants meeting the minimum qualifications will be placed on an eligible list. Applicants receiving Veteran’s Credit will be placed on the eligible list first and then in the order in which applications were filed. This is a continuous eligible list, which means eligible lists may be established periodically and may expire six months from their effective date. Applicants may apply only once during a four-month period. Applications received by Friday, April 12, 2024, will be included in the exam process for Test # 01. If you have not received notification within two weeks of filing, please contact the Civil Service Department at (562) 570-6202. EQUITY AND INCLUSION The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender. The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer, and/or Tagalog) are desirable for positions interacting with the public. This information is available in an alternative format by request at (562) 570-6202. If special accommodation is desired, please contact the Civil Service Department two (2) business days prior to the test at (562) 570-6202. For the hearing impaired, call (562) 570-6638. An Equal Opportunity Employer. J.O.B. H674AN-24A SB:BSS 03/27/2024 Employee Benefits The City of Long Beach offers its employees opportunities to grow personally and professionally.As a permanent employee, you are eligible to receive fringe benefits that include: • Medical and Dental Insurance • Life Insurance • Retirement Plan (P.E.R.S.) • Paid Vacation, Personal Holidays and Sick Leave • Deferred Compensation • Credit Union Membership • Free Bus Transportation (Long Beach Transit) • Flexible Spending Accounts • Free Employee Parking • Paid Parental Leave* *Paid Parental Leave - after six (6) months of City employment; up to 30 calendar days (160 hours/192 hours for sworn platoon) of PPL, taken in full-day increments, in connection with the birth, adoption, or foster placement of a child, up to the age of seventeen (17). Closing Date/Time: 5/10/2024 4:30 PM Pacific
Mar 30, 2024
Full Time
DESCRIPTION Applications are available online beginning Friday, March 29, 2024, through 4:30 pm, Friday, May 10, 2024. (EXTENDED) VACANCY INFORMATION : The current vacancies are Grade V positions, which require a four-year college degree with major coursework in computer science or related fields and two years of related experience. Six years of related experience may be substituted for the education and experience requirement. Information on the grade level distinguished characteristics is detailed in the Business Systems Specialist I-VI Classification Specification . Business Systems Specialist V (Cybersecurity Analyst) $ 3,670.72 - $ 5,000.48 Bi-Weekly . This Technology & Innovation Department (TID) Grade V position will work with staff at the Long Beach Airport, the cybersecurity team, and external partners (vendors, TSA, etc.) to research and implement industry best practices for technology and security. Please see the desirable qualifications section below for additional details. Business Systems Specialist V (Database Administrator) $ 3,670.72 - $ 5,000.48 Bi-Weekly This TID Grade V position will actively lead and manage the City’s database clusters and stay current with cloud-based database hosting options and administration tasks. Please see the desirable qualifications section below for additional details Business Systems Specialist V (Police Technology Project Manager) $ 3,670.72 - $ 5,000.48 Bi-Weekly This TID Grade V position will actively research and manage the implementation of technologies within the Police Department (PD) and contribute to large-scale technology projects and upgrades currently underway. Please see the desirable qualifications section below for additional details. SALARY INFORMATION: Grade I - $2,454.72 - $3,333.52 Bi-Weekly Grade II - $2,713.60 - $3,688.48 Bi-Weekly Grade III - $3,000.40 - $4,082.48 Bi-Weekly Grade IV - $3,319.36 - $4,520.80 Bi-Weekly Grade V - $3,670.72 - $5,000.48 Bi-Weekly Grade VI - $4,065.36 - $5,536.72 Bi-Weekly Grade VII - $4,671.44 - $6,287.12 Bi-Weekly EXAMPLES OF DUTIES Under supervision, performs specialized technical work pertaining to applications programming and analysis, system software/hardware analysis and design, and system administration and support activities; prepares or codes programs from specifications; tests and debugs programs; updates and modifies existing programs from detailed specifications; develops, maintain and/or updates system procedures and documentation; performs hardware and software maintenance on complex installations and data communications equipment; interfaces with end users to plan, define and implement systems modifications; accurately interprets end user needs and requirements and modifies or designs programs or systems to meet those needs; prepares detailed technical specifications for programmers to follow in program development and modification; provides timely, accurate and effective customer service; recommends options to end users by considering various solutions to business needs; may act in a lead or supervisory capacity; may prepare or evaluate training materials and manuals; and performs other related duties as required. REQUIREMENTS TO FILE Applicants must meet one of the following options: Option A . Bachelor's degree from an accredited college or university in science, technology, engineering, math, business systems, accounting systems, or related field with major coursework in computer science or closely related field (proof required) * AND one year of paid, full-time experience equivalent to a Systems Technician (or higher) with the City of Long Beach or a related field such as Information Systems Management, Information Systems Support, IT Security Manager, or Database Systems Management. OR Option B. Associate's degree from an accredited college or university in science, technology, engineering, math, business systems, accounting systems, or related field with major coursework in computer science or closely related field (proof required) * AND three years of paid, full-time experience equivalent to a Systems Technician (or higher) with the City of Long Beach or a related field such as Information Systems Management, Information Systems Support, IT Security Manager, or Database Systems Management. OR Option C. Completion of a certificate program or technical school in Computer Science or related field (proof required) * AND four years of paid, full-time experience equivalent to a Systems Technician (or higher) with the City of Long Beach or a related field such as Information Systems Management, Information Systems Support, IT Security Manager, or Database Systems Management. OR Opportunities for Substitution of Education or Experience Additional experience may be substituted for the required education on a year-for-year basis to the extent that the experience has prepared the individual to perform the duties of the classification. *Proof of required documents, such as degree or transcripts, must be uploaded to the online application at the time of filing. Any proofs submitted must contain either the applicant's name or other identifying characteristics on the form. Degrees must indicate the field of study and transcripts must indicate the field of study and degree conferred date. Candidates who possess degrees from colleges or universities from outside the United States must attach proof of educational equivalence at the time of filing. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of the principles, techniques, and methods used in acquiring, developing, implementing, and/or enhancing computer hardware and software; Ability to work with co-workers and members of the public through effective interpersonal, written, and oral communication skills. Willingness to work occasional nights, weekends, holidays, and/or overtime as required. A valid driver's license is required and a current DMV driving record must be submitted to the hiring department at time of selection interview. DESIRABLE QUALIFICATIONS: Business Systems Specialist V (Cybersecurity Analyst) - Cybersecurity certification(s); Prior experience working in a Cybersecurity Analyst role or similar position; Experience working in an Airport setting or other high-security transportation setting; Knowledge of cybersecurity concepts and principles; Knowledge of Transportation Security Administration (TSA) directives and standards; Knowledge of the intersection and integration of traditional IT systems and operational technology systems; Knowledge of Federal Aviation Association (FAA) practices and terminology; Ability to obtain a DOD Secret level clearance if necessary. Business Systems Specialist V (Database Administrator) - At least three (3) years of experience in database administration in an enterprise setting; Expert knowledge of the SQL Server stack; Knowledge of cloud-based database management options; Knowledge of open source RDMS, e.g. PostgreSQL; Knowledge of or exposure to Extract-Transform-Load (ETL) and Extract-Load-Transform (ELT) and data lakes/warehouses; Knowledge of cloud-based database administration a plus. Business Systems Specialist V (Police Technology Project Manager) - Prior experience implementing Technology Solutions in a Public Safety Setting; Knowledge of project management principles and frameworks; Knowledge of technology concepts, particularly cybersecurity considerations, common to Police Departments; Ability to cultivate strong working relationships with stakeholders in a public safety setting. Project management or Cybersecurity certification is a plus. SELECTION PROCEDURE EXAMINATION WEIGHTS: Application and Supplemental Application......................................................Qualifying Screening of applicants will be conducted on the basis of application and required supplemental application submitted. This selection procedure will be conducted using a continuous non-competitive process, which means applications are evaluated solely on training, experience, education, or certification. All applicants meeting the minimum qualifications will be placed on an eligible list. Applicants receiving Veteran’s Credit will be placed on the eligible list first and then in the order in which applications were filed. This is a continuous eligible list, which means eligible lists may be established periodically and may expire six months from their effective date. Applicants may apply only once during a four-month period. Applications received by Friday, April 12, 2024, will be included in the exam process for Test # 01. If you have not received notification within two weeks of filing, please contact the Civil Service Department at (562) 570-6202. EQUITY AND INCLUSION The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender. The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer, and/or Tagalog) are desirable for positions interacting with the public. This information is available in an alternative format by request at (562) 570-6202. If special accommodation is desired, please contact the Civil Service Department two (2) business days prior to the test at (562) 570-6202. For the hearing impaired, call (562) 570-6638. An Equal Opportunity Employer. J.O.B. H674AN-24A SB:BSS 03/27/2024 Employee Benefits The City of Long Beach offers its employees opportunities to grow personally and professionally.As a permanent employee, you are eligible to receive fringe benefits that include: • Medical and Dental Insurance • Life Insurance • Retirement Plan (P.E.R.S.) • Paid Vacation, Personal Holidays and Sick Leave • Deferred Compensation • Credit Union Membership • Free Bus Transportation (Long Beach Transit) • Flexible Spending Accounts • Free Employee Parking • Paid Parental Leave* *Paid Parental Leave - after six (6) months of City employment; up to 30 calendar days (160 hours/192 hours for sworn platoon) of PPL, taken in full-day increments, in connection with the birth, adoption, or foster placement of a child, up to the age of seventeen (17). Closing Date/Time: 5/10/2024 4:30 PM Pacific
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary The Enrollment Management Department at San Jose State University supports the academic mission of the University and collaboratively works with the campus and external community to enhance student success. The Enrollment Management Enrollment and Communication Analyst functions independently under the supervision of the Director of Enrollment Management Technical Implementation and Communication (EMTIC) with additional work lead direction from the Associate Director of Enrollment Management Technical Implementation and Communication. The Enrollment and Communication Analyst is responsible for supporting EMTIC and Enrollment Management initiatives including: functional support and training for technical solutions like SJSU’s Intent to Enroll System, Slate, FileMaker, PeopleSoft Campus Solutions, SJSU’s Chat Solution, and other software implemented to support enrollment goals for the University. The incumbent will facilitate communication amongst internal and external departments and divisions, manage and/or troubleshoot student cases, and support enrollment planning and associated enrollment initiatives. In addition, this position will analyze student data to facilitate communication initiatives and planning activities within EMTIC and across Enrollment Management. Other responsibilities of the Enrollment and Communication analyst are to support on-going and new technical initiatives including identification of functionality needs for students and staff, and to collaborate with the Technical Implementation Team, Enterprise Systems and Campus IT to define requirements and test resulting functionality. Key Responsibilities Serve as a contributing member of our interdivisional committee responsible for facilitating admitted students’ progression through the intent to enroll, orientation, testing and enrollment process Analyze student data to identify and provide lists of student cohorts to facilitate the administration of a strategic communication plan Act as a contributing member of a team responsible for administering a strategic communication plan through a variety of media including MySJSU (PeopleSoft), Slate, Marketo, OnBase, Cal State Apply, Chatbot, and social media tools Serve as the functional subject matter expert for Enrollment Management developed and support technical solutions Assist the leadership team in Enrollment Management Technical Implementation and Communication (EMTIC) with testing and training related to Enrollment Management technical initiatives Explore and identify functionality of current and proposed enrollment management and communication tools to identify functionality that will enhance efficiency for the team Coordinate requirement gathering for EMTIC with respect to new and existing Enrollment Management student information and data management tools as well as communication tools Work with colleagues in IT to communicate and implement enhancement requests including testing and training of delivered solution Develop, write and edit training modules and business guides for business users Deliver training to business users in multiple formats including but not limited to: small group presentation, individual, open labs and on-line Knowledge, Skills & Abilities Must be able to interact with a variety of internal partners from Academic and Student Affairs to the Office of the President, communicating effectively and professionally Must possess excellent oral and written communication skills Must have knowledge of methods, procedures, practices and activities of the program area Ability to maintain confidentiality and appropriately handle sensitive communications with students, parents, employees and external agencies Ability to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possible. Knowledge of English grammar, business writing, punctuation and spelling Ability to compose and appropriately format correspondence and reports Ability to collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data Ability to advise students individually and in groups on routine matters where required Knowledge of technology and software applications such as: word processing, spreadsheet, database management, document storage, and communication tools Ability to advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions Ability to recognize patterns in student inquiries and communicate those patterns to management Ability to effectively balance competing demands to serve students within established service standards for Enrollment Management and to alert management if the service standard cannot reasonably be met Ability to identify and resolve student concerns with Enrollment processes and procedures Working knowledge of document types such as transcripts, forms, and test scores Ability to quickly learn and adapt to new policies and procedures, and then consistently and accurately communicate those changes out to students, families and campus constituents using a variety of media Required Qualifications A bachelor's degree and/or equivalent training Four (4) years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs Preferred Qualifications Two (2) plus years working in a student services position Experience working with students providing education advising and counseling services Knowledge of applicable University policies, procedures and worked in educational environment in either Admissions or Records or ability to learn Ability to analyze and interpret documents and requirements and be able to disseminate information to other staff. Excellent written and oral communication skills Knowledge of PeopleSoft or ability to learn or be trained in a broad range of technology systems Compensation Classification: Administrative Analyst/Specialist - Exempt II Anticipated Hiring Range: $6,339/month - $6,653/month CSU Salary Range: $5,273/month - $9,537/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: March 15, 2024 through March 31, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Mar 15 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 16, 2024
Job Summary The Enrollment Management Department at San Jose State University supports the academic mission of the University and collaboratively works with the campus and external community to enhance student success. The Enrollment Management Enrollment and Communication Analyst functions independently under the supervision of the Director of Enrollment Management Technical Implementation and Communication (EMTIC) with additional work lead direction from the Associate Director of Enrollment Management Technical Implementation and Communication. The Enrollment and Communication Analyst is responsible for supporting EMTIC and Enrollment Management initiatives including: functional support and training for technical solutions like SJSU’s Intent to Enroll System, Slate, FileMaker, PeopleSoft Campus Solutions, SJSU’s Chat Solution, and other software implemented to support enrollment goals for the University. The incumbent will facilitate communication amongst internal and external departments and divisions, manage and/or troubleshoot student cases, and support enrollment planning and associated enrollment initiatives. In addition, this position will analyze student data to facilitate communication initiatives and planning activities within EMTIC and across Enrollment Management. Other responsibilities of the Enrollment and Communication analyst are to support on-going and new technical initiatives including identification of functionality needs for students and staff, and to collaborate with the Technical Implementation Team, Enterprise Systems and Campus IT to define requirements and test resulting functionality. Key Responsibilities Serve as a contributing member of our interdivisional committee responsible for facilitating admitted students’ progression through the intent to enroll, orientation, testing and enrollment process Analyze student data to identify and provide lists of student cohorts to facilitate the administration of a strategic communication plan Act as a contributing member of a team responsible for administering a strategic communication plan through a variety of media including MySJSU (PeopleSoft), Slate, Marketo, OnBase, Cal State Apply, Chatbot, and social media tools Serve as the functional subject matter expert for Enrollment Management developed and support technical solutions Assist the leadership team in Enrollment Management Technical Implementation and Communication (EMTIC) with testing and training related to Enrollment Management technical initiatives Explore and identify functionality of current and proposed enrollment management and communication tools to identify functionality that will enhance efficiency for the team Coordinate requirement gathering for EMTIC with respect to new and existing Enrollment Management student information and data management tools as well as communication tools Work with colleagues in IT to communicate and implement enhancement requests including testing and training of delivered solution Develop, write and edit training modules and business guides for business users Deliver training to business users in multiple formats including but not limited to: small group presentation, individual, open labs and on-line Knowledge, Skills & Abilities Must be able to interact with a variety of internal partners from Academic and Student Affairs to the Office of the President, communicating effectively and professionally Must possess excellent oral and written communication skills Must have knowledge of methods, procedures, practices and activities of the program area Ability to maintain confidentiality and appropriately handle sensitive communications with students, parents, employees and external agencies Ability to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possible. Knowledge of English grammar, business writing, punctuation and spelling Ability to compose and appropriately format correspondence and reports Ability to collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data Ability to advise students individually and in groups on routine matters where required Knowledge of technology and software applications such as: word processing, spreadsheet, database management, document storage, and communication tools Ability to advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions Ability to recognize patterns in student inquiries and communicate those patterns to management Ability to effectively balance competing demands to serve students within established service standards for Enrollment Management and to alert management if the service standard cannot reasonably be met Ability to identify and resolve student concerns with Enrollment processes and procedures Working knowledge of document types such as transcripts, forms, and test scores Ability to quickly learn and adapt to new policies and procedures, and then consistently and accurately communicate those changes out to students, families and campus constituents using a variety of media Required Qualifications A bachelor's degree and/or equivalent training Four (4) years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs Preferred Qualifications Two (2) plus years working in a student services position Experience working with students providing education advising and counseling services Knowledge of applicable University policies, procedures and worked in educational environment in either Admissions or Records or ability to learn Ability to analyze and interpret documents and requirements and be able to disseminate information to other staff. Excellent written and oral communication skills Knowledge of PeopleSoft or ability to learn or be trained in a broad range of technology systems Compensation Classification: Administrative Analyst/Specialist - Exempt II Anticipated Hiring Range: $6,339/month - $6,653/month CSU Salary Range: $5,273/month - $9,537/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: March 15, 2024 through March 31, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Mar 15 2024 Pacific Daylight Time Applications close: Closing Date/Time:
CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Working Title: Senior Financial Aid Analyst Classification Title: Student Services Professional II Posting Details Priority Application Date (Posting will remain open until filled): Sunday, April 21, 2024 @ 11:55pm PT As of April 3, 2024 this search has been refreshed and is actively accepting new applications. Apply today! Prior applicants need not re-apply. Hiring Preference Not Applicable Position Summary Under the general direction of the Senior Associate Director, the Senior Financial Aid Analyst independently performs moderately complex professional student service work where a wide variety of situations require use of professional judgement in circumstances that warrant a case-by-case review. The objective of this position is to support the university’s enrollment goals through timely and effective processing of student’s financial aid application. The Senior Financial Aid Analyst will provide quality customer service to students and families regarding financial aid eligibility and will be responsible to analyze federal and state financial aid applications to determine financial need; prepare and award financial aid packages; and perform all duties related to the financial aid process, including return of Title IV. The Senior Financial Aid Analyst also provides program guidance in assigned area and utilizes high level analytical and interpersonal skills to investigate and resolve student concerns. The incumbent works in collaboration with appropriate campus departments that manage the hiring, payroll and accounts payable components for employers to ensure compliance with the Federal Work Study Program. The incumbent is responsible for the development and maintenance of policies and procedures and frequent reporting to senior management to ensure funding levels are properly monitored. The Senior Financial Aid Analyst serves as the “subject matter expert” to the Student Service Center staff for student questions and concerns related to financial aid that are escalated and/or cannot be resolved. The incumbent ensures problems are resolved in an efficient and effective manner, works collaboratively and effectively with Student Service Center staff to meet customer expectations in a fast-paced and dynamic environment. The Senior Financial Aid Analyst participates in university recruitment and retention activities and will have responsibility for providing information sessions for students, parents and families in support of various outreach efforts. FLSA : Exempt (Not eligible for overtime compensation) Anticipated Hiring Range : $4,610 per month (Anticipated hiring range is at the minimum of the Classification Salary Range) CSU Classification Salary Range : $4,610.00 per month - $6,556.00 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type : Regular (Probationary) Time Base : Full-Time Pay Plan : 12 months Work Hours : Monday - Friday, 8am - 5pm. Work hours may vary depending on department need. Department Information Our mission is to help students and their families search for, apply, receive and maintain eligibility for various types of financial aid. Financial aid education is offered through individual counseling, campus marketing activities and group presentations. Staff also undertakes research and resolution of individual student issues. The office strives to provide timely and accurate financial aid processing that is in full compliance with all federal, state and university regulations. For more information on Financial Aid, please visit: https://www.csus.edu/apply/financial-aid-scholarships/ Minimum Qualifications Knowledge and Abilities Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignment and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multi-sexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Possession of these knowledge and abilities typically is demonstrated through the Experience requirements below. Experience Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience. Education Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Required Qualifications Experience Two years of professional experience in one of the student services program areas or in a related field. (A master’s degree in a job-related field may be substituted for one year of the professional experience). Experience advising students individually and in group settings. Knowledge, Skills and Abilities Knowledge of and ability to apply knowledge of Title IV regulations, federal tax laws and experience with the interpretation and application of regulations performing the verification and awarding process. Knowledge of State Financial Aid regulations, requirements and guidelines and ability to apply knowledge of the specific requirements for purposes of determining correct course of action related to assigned tasks; state aid programs may include, but not limited to; Cal Grant, State University Grant and Middle-Class Scholarship. Knowledge of Federal Financial Aid regulations, requirements and guidelines and ability to apply knowledge of the specific requirements for purposes of determining correct course of action related to assigned tasks; federal aid programs may include, but not limited to, Pell Grant, SEOG, Direct Loans and Federal Work Study. Demonstrated ability to work independently and possess self-direction skills to initiate plans, organize, prioritize, multi-task and coordinate work in a fast-paced organization. Demonstrated ability to apply attention to details and perform with extreme accuracy in all aspects of work; includes all document review, document follow-up, awarding and adjustments and packaging review. Demonstrated ability to interpret, coordinate and provide recommendations for new financial aid programs as approved by Federal, State and/or Institutional regulatory changes. Strong interpersonal skills to establish and maintain cooperative working relationships with students, faculty, staff and external constituents. Excellent organizational and time management skills to prioritize and multi-task, meet goals and deadlines under server time constraints. Strong analytical skills. Experience handling information that is sensitive and personal in nature in a delicate, caring and helpful manner. Experience assisting students on financial aid programs and general academic information related to their area of study by offering factual data as it relates to the student inquiry. Proficient in general use of standard office equipment and common software (e.g., Microsoft Office, Internet, etc.). Demonstrated ability to utilize common student administrative software systems (e.g., PeopleSoft, Document Imaging and Workflow Systems) to retrieve and review information when serving students. Experience performing basic mathematical calculation to recalculate financial aid data and awards. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. Conditions of Employment Ability to pass a background check. Preferred Qualifications Three to five years of experience performing verification, needs analysis and awarding for purposes of determining financial aid eligibility, awarding and disbursing aid. Two or more years of experience with systems such as PeopleSoft CMS, OnBase imaging software and Common Origination and Disbursement (COD), the National Student Loan Data System (NSLDS). Working knowledge and responsibility for student employment and/or federal work study program. Documents Needed to Apply Resume and Cover Letter Failure to upload required documentation may result in disqualification. About Sac State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “ As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. ” As the regional hub of higher education, Sac State is dedicated to student success , diversity, equity and inclusion , community engagement , philanthropy , and campus safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State ? page. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center. COVID-19 Vaccine Certification Information: Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Policy Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification : Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Apr 03 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
Working Title: Senior Financial Aid Analyst Classification Title: Student Services Professional II Posting Details Priority Application Date (Posting will remain open until filled): Sunday, April 21, 2024 @ 11:55pm PT As of April 3, 2024 this search has been refreshed and is actively accepting new applications. Apply today! Prior applicants need not re-apply. Hiring Preference Not Applicable Position Summary Under the general direction of the Senior Associate Director, the Senior Financial Aid Analyst independently performs moderately complex professional student service work where a wide variety of situations require use of professional judgement in circumstances that warrant a case-by-case review. The objective of this position is to support the university’s enrollment goals through timely and effective processing of student’s financial aid application. The Senior Financial Aid Analyst will provide quality customer service to students and families regarding financial aid eligibility and will be responsible to analyze federal and state financial aid applications to determine financial need; prepare and award financial aid packages; and perform all duties related to the financial aid process, including return of Title IV. The Senior Financial Aid Analyst also provides program guidance in assigned area and utilizes high level analytical and interpersonal skills to investigate and resolve student concerns. The incumbent works in collaboration with appropriate campus departments that manage the hiring, payroll and accounts payable components for employers to ensure compliance with the Federal Work Study Program. The incumbent is responsible for the development and maintenance of policies and procedures and frequent reporting to senior management to ensure funding levels are properly monitored. The Senior Financial Aid Analyst serves as the “subject matter expert” to the Student Service Center staff for student questions and concerns related to financial aid that are escalated and/or cannot be resolved. The incumbent ensures problems are resolved in an efficient and effective manner, works collaboratively and effectively with Student Service Center staff to meet customer expectations in a fast-paced and dynamic environment. The Senior Financial Aid Analyst participates in university recruitment and retention activities and will have responsibility for providing information sessions for students, parents and families in support of various outreach efforts. FLSA : Exempt (Not eligible for overtime compensation) Anticipated Hiring Range : $4,610 per month (Anticipated hiring range is at the minimum of the Classification Salary Range) CSU Classification Salary Range : $4,610.00 per month - $6,556.00 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type : Regular (Probationary) Time Base : Full-Time Pay Plan : 12 months Work Hours : Monday - Friday, 8am - 5pm. Work hours may vary depending on department need. Department Information Our mission is to help students and their families search for, apply, receive and maintain eligibility for various types of financial aid. Financial aid education is offered through individual counseling, campus marketing activities and group presentations. Staff also undertakes research and resolution of individual student issues. The office strives to provide timely and accurate financial aid processing that is in full compliance with all federal, state and university regulations. For more information on Financial Aid, please visit: https://www.csus.edu/apply/financial-aid-scholarships/ Minimum Qualifications Knowledge and Abilities Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignment and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multi-sexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Possession of these knowledge and abilities typically is demonstrated through the Experience requirements below. Experience Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience. Education Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Required Qualifications Experience Two years of professional experience in one of the student services program areas or in a related field. (A master’s degree in a job-related field may be substituted for one year of the professional experience). Experience advising students individually and in group settings. Knowledge, Skills and Abilities Knowledge of and ability to apply knowledge of Title IV regulations, federal tax laws and experience with the interpretation and application of regulations performing the verification and awarding process. Knowledge of State Financial Aid regulations, requirements and guidelines and ability to apply knowledge of the specific requirements for purposes of determining correct course of action related to assigned tasks; state aid programs may include, but not limited to; Cal Grant, State University Grant and Middle-Class Scholarship. Knowledge of Federal Financial Aid regulations, requirements and guidelines and ability to apply knowledge of the specific requirements for purposes of determining correct course of action related to assigned tasks; federal aid programs may include, but not limited to, Pell Grant, SEOG, Direct Loans and Federal Work Study. Demonstrated ability to work independently and possess self-direction skills to initiate plans, organize, prioritize, multi-task and coordinate work in a fast-paced organization. Demonstrated ability to apply attention to details and perform with extreme accuracy in all aspects of work; includes all document review, document follow-up, awarding and adjustments and packaging review. Demonstrated ability to interpret, coordinate and provide recommendations for new financial aid programs as approved by Federal, State and/or Institutional regulatory changes. Strong interpersonal skills to establish and maintain cooperative working relationships with students, faculty, staff and external constituents. Excellent organizational and time management skills to prioritize and multi-task, meet goals and deadlines under server time constraints. Strong analytical skills. Experience handling information that is sensitive and personal in nature in a delicate, caring and helpful manner. Experience assisting students on financial aid programs and general academic information related to their area of study by offering factual data as it relates to the student inquiry. Proficient in general use of standard office equipment and common software (e.g., Microsoft Office, Internet, etc.). Demonstrated ability to utilize common student administrative software systems (e.g., PeopleSoft, Document Imaging and Workflow Systems) to retrieve and review information when serving students. Experience performing basic mathematical calculation to recalculate financial aid data and awards. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. Conditions of Employment Ability to pass a background check. Preferred Qualifications Three to five years of experience performing verification, needs analysis and awarding for purposes of determining financial aid eligibility, awarding and disbursing aid. Two or more years of experience with systems such as PeopleSoft CMS, OnBase imaging software and Common Origination and Disbursement (COD), the National Student Loan Data System (NSLDS). Working knowledge and responsibility for student employment and/or federal work study program. Documents Needed to Apply Resume and Cover Letter Failure to upload required documentation may result in disqualification. About Sac State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “ As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. ” As the regional hub of higher education, Sac State is dedicated to student success , diversity, equity and inclusion , community engagement , philanthropy , and campus safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State ? page. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center. COVID-19 Vaccine Certification Information: Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Policy Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification : Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Apr 03 2024 Pacific Daylight Time Applications close: Closing Date/Time:
SUMMARY PURPOSE OF POSITION The Budget Analyst will perform financial, operational and budgetary analysis in support of SCRRA’s financial planning and analysis activities. TO APPLY: This is a continuous recruitment with the first review of applications beginning February 21, 2024 . Interested applicants are encouraged to apply immediately. DISTINGUISHING CHARACTERISTICS This position is a career level of the Budget Analyst series. At this level, the incumbent has some latitude for independent judgment and may vary work methods, but usually within prescribed parameters. SUPERVISION EXERCISED AND RECEIVED Receives supervision from departmental management/supervisory level roles No formal supervisory responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities. Assist in the design of reporting processes to enhance the analysis and correction of budget related issues. Review coding on Requisitions and ensure budget exists to support expense. Interact with Cost Centers regarding the “Budget transfer” process. Track and monitor all approved amendments to the approved annual operating and capital budgets. Provide support for the monthly and year-end close of the general ledger. Work collaboratively with department staff in analysis of departmental revenue, expenses and other financials. Assist in maintaining the cost accounting system within the Financial Information System, Oracle. Assist with the preparation and analysis of the annual operating budget, revenue and expenses. Assist in the annual cost setting process and year-end reconciliation of operating expenditures. Assist in the conversion of the budget process to a more efficient and automated environment. Provide support to Cost Centers with current financial information and any questions regarding budgets. Review budgets to monthly, quarterly and annual actual reports to monitor expenditure. Collect and analyze data, record results and make recommendations for cost savings. Create and maintain documentation files to support operating budget information for ease of retrieval and historical analysis. Provide timely explanation and analytics of variances between actual results and forecasts/budgets. Assist in the production of quarterly performance measurement reports to the appropriate Board Committee and the Board of Directors. Assist in the development of reports for internal agency management for publication. Work with department staff to coordinate various ongoing and annual special projects including but not limited to Annual Comprehensive Annual Financial Report (ACFR), Indirect Cost Allocation Plan, and internal and external audits. Perform other related duties as assigned. MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS Education and Experience Bachelor’s degree in Business Administration, Accounting, Finance or a related field or equivalent experience. A minimum of six (6) years’ experience accounting, finance, business intelligence and/or budget, along with experience performing complex financial analysis of operational expenditures. A combination of training, with a minimum of an Associate’s degree and/or experience that provides the required knowledge, skills, and abilities may be considered when determining minimum qualifications. Advanced relevant coursework may also substitute for a portion of required experience. Valid Class C Driver’s license with a satisfactory driving record of no more than three moving violations and no DUI’s within the last three years. Preferred Qualifications Knowledge of Six Sigma or Green / Black Belt Certification Knowledge, Skills, and Abilities Knowledge of : Accounting principles and procedures related to cost accounting, budgeting, and forecasting Principles and practices of public administration Principles and practices of administrative research and statistical analysis Skilled in : Resolving discrepancies and analyzing trends Excellent analytical and problem-solving skills Use of Microsoft Office with advanced skills in Excel Strong and effective communication skills both verbally and in writing Strong and effective organizational and time management skills Ability to : Build team cohesiveness by establishing, communicating, and reinforcing the Finance mission statement Perform complex analysis and prepare associated reports Identify, monitor and track complex trends and patterns Ability to comprehend the public service environment, SCRRA mission, objectives, and business model PHYSICAL REQUIREMENTS Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations Operate tools to perform the duties of the position; such as computers, office equipment and work-related machinery Transport equipment or boxes up to 25lbs Exchange ideas by means of communication Visual acuity to detect, identify and observe employees or train movement and any barriers to movement when working on or near railroad tracks Hear and perceive the nature of sounds when working on or near railroad tracks Balance, ascend/descend, climb, kneel, stoop, bend, crouch or crawl within assigned working conditions and or locations Working Conditions Hybrid work schedule may be available for this position classification. Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Southern California Regional Rail Authority is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Authority will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. SUPPLEMENTAL INFORMATION Selection Process: Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The SCRRA is an Equal Opportunity Employer. EEO/ADA MEDICAL: SCRRA offers a choice of twelve (12) health plan options provided through the California Public Employees' Retirement System (CalPERS). You may choose from up to ten (10) Health Maintenance Organization (HMO) plans and two (2) Preferred Provider Organization (PPO) plans. Some health plans are only available in certain counties and/or zip codes. You contribute 12.5 percent of the plan premium for coverage of you and your eligible dependents. You may waive coverage if you are covered under another group health plan; you must provide proof. Once you waive coverage, you will only be allowed to enroll during Open Enrollment or within 60 days from the date on which your other coverage is no longer available (proof is required). If you elect to waive coverage, you will receive $300.00 per month taxable earnings, paid in two installments of $150 each on the first two paychecks of the month. A retiree or an employee who is a spouse, child, or any other eligible dependent of another SCRRA employee is not eligible for the opt out/cash in lieu credit if he/she is covered under a SCRRA health plan. Eligibility begins the first of the month following hire date or qualifying event. DENTAL: SCRRA offers two dental options provided by Delta Dental. Under the DeltaCare (HMO) program, you must select a contract dentist within their network to perform your dental services. If you require treatment from a specialist, your contract dentist will handle the referral. Many services are covered at no cost to you. A co-payment applies for other services. The Delta Dental PPO plan allows you to visit a dentist of your choice, change dentists at any time, go to a dental specialist of your choice, receive dental care anywhere in the world, and save on out-of-pocket expenses when you visit a PPO network dental office. SCRRA pays the full premium for coverage of you and your eligible dependents under both plans. Eligibility begins the first of the month following hire date or qualifying event. VISION: SCRRA offers two (2) vision plans through Vision Service Plan (VSP), providing coverage for eye examinations, prescription eyewear and contact lenses through network providers. You have the option of seeing out-of-network providers, but full reimbursement is not guaranteed. VSP has contracted with many laser surgery facilities and doctors, offering you a discount on PRK and LASIK surgeries. If you enroll in the VSP Basic Plan, SCRRA pays the full premium for coverage of you and your eligible dependents. If you enroll in the VSP Buy-up Plan, which offers enhanced vision benefits, you pay the difference between the cost of the Basic Plan and the Buy-up Plan. Eligibility begins the first of the month following hire date or qualifying event. FLEXIBLE SPENDING ACCOUNTS: Flexible Spending Accounts (FSA) allow for the deferral of pre-tax dollars to be used for reimbursement of eligible medical and dependent care expenses. You can set aside up to $3,050 for health care expenses and $5,000 per family for dependent care expenses annually. Eligibility begins the first of the month following hire date or a qualifying event. GROUP TERM LIFE INSURANCE: SCRRA provides for an amount equal to one (1) time your annual salary, rounded to the nearest $1,000, to a maximum of $200,000. Your life insurance benefit will reduce to 65% at age 65 and 55% at age 70. IRS regulations require that the portion of Group Term Life (“G.T.L.”) insurance benefits provided to you by SCRRA, which exceeds $50,000, be added to your Federal, State, and Medicare taxable earnings for W-2 reporting. This amount is reflected on your pay statements each pay period in the “Other Benefits and Information” section. In addition, SCRRA offers a voluntary plan, which may be purchased in increments of $10,000 to a maximum of $100,000 without evidence of insurability (initial enrollment period only) and up to 5 times your salary to a maximum of $500,000 with evidence of insurability. Dependent life options are also available. The voluntary plan is portable; you may retain it if you leave SCRRA and pay the premium. Eligibility begins the first of the month following hire date or qualifying event. ACCIDENTAL DEATH & DISMEMBERMENT: SCRRA provides for an amount equal to one (1) time your annual salary, rounded to the nearest $1,000, up to a maximum of $200,000. Your AD&D insurance benefit will reduce to 65% at age 65 and 55% at age 70. In addition, SCRRA offers a voluntary plan, which may be purchased in increments of $10,000, subject to a maximum of the lesser of 5 times your annual salary or $500,000. Dependent AD&D options are also available. Eligibility begins the first of the month following hire date or qualifying event. SHORT TERM DISABILITY: You are covered under the California State Disability Insurance (SDI) Program. Your maximum benefit amount is 52 times your weekly benefit amount or the total wages subject to SDI tax paid in your base period, whichever is less. Employees pay a mandatory contribution, through payroll deductions, for coverage under the SDI program. The contribution rate for 2023 is 0.9 percent of earnings. The SDI taxable wage limit is $153,164, with a maximum withholding of $1,378.48 per employee for calendar year 2023. LONG TERM DISABILITY : SCRRA provides for income replacement of 60 percent of monthly earnings subject to a maximum benefit of $7,500 per month up to age 65. To qualify, you must be on disability for 90 days. (Note: there is a pre-existing condition clause in this program.) Eligibility begins the first of the month following hire date or qualifying event. VOLUNTARY BENEFITS: SCRRA offers the following employee-paid voluntary benefits, provided by Aflac: Group Accident Insurance helps pay for out-of-pocket costs that arise from covered accidents, such as fractures, dislocations, and lacerations. Group Critical Illness Insurance helps pay for the expected and unexpected expenses that arise from diagnosis of a covered critical illness, such as cancer (internal or invasive), heart attack, stroke, end-stage renal failure or a major organ transplant. Group Hospital Indemnity Insurance helps pay for the out-of-pocket costs associated with a hospital stay, including benefits for hospital confinement, hospital admission, hospital intensive care and intermediate intensive care step-down unit. Group Short-Term Disability Insurance pays a monthly benefit directly to an employee who is off work due to an injury or illness for up to three (3) months after a seven (7) day waiting period. Eligibility begins the first of the month following hire date or qualifying event. 9/80 ALTERNATIVE WORK SCHEDULE: SCRRA offers a 9/80 Alternative Work Schedule (AWS). During a 10-day work period, you work eight 9-hour days, one 8-hour day and have one day off. Your day off can be Monday, Wednesday, or Friday. Approval from your supervisor, chief and HR is required to participate in the 9/80 AWS program. TELECOMMUTING SCHEDULE: SCRRA offers employees the option to telecommute up to two (2) days per week. At the CEO’s discretion, the maximum number of days per week may be increased due to a natural disaster, pandemic, civil unrest, federal/state/local stay-at-home order, or other special circumstances. Approval from your supervisor, chief and HR is required to participate in the telecommuting program. Employees on a 9/80 schedule cannot telecommute. HOLIDAYS: SCRRA observes twelve (12) holidays a year: New Year's Day, Martin Luther King Day, President’s Day, Cesar Chavez Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day. PAID TIME OFF (PTO): SCRRA provides employees with Paid Time Off (PTO) for vacations, illnesses, injuries, medical/dental appointments, religious holidays, personal business, and emergencies as follows: 0-4 years of service - 25 days 5-6 years of service - 30 days 7th year of service - 32 days 8th year of service - 33 days 9th year of service - 34 days 10-14 years of service - 35 days 15-19 years of service - 38 days 20 or more years - 42 days At the CEO’s discretion, prior service at a public transportation or public agency, or rail transportation company may be counted towards an employee’s total service years to increase the employee’s PTO accrual rate. To be considered, Human Resources requires that a written request along with verification and confirmation of the years of service be provided prior to the start of employment with SCRRA. Human Resources will provide the final determination on behalf of the CEO. EMPLOYEE ASSISTANCE PROGRAM (EAP): SCRRA offers you and your immediate and dependent family members confidential counseling 24 hours a day, 7 days a week for family, personal, work-related and substance abuse issues through the EAP. You are entitled to a telephone session(s) with a trained EAP professional to assess the nature of the problem and provide a referral for additional assistance, if needed. Services also include three (3) face-to-face counseling sessions per family member per six (6) month period. HEALTH ADVOCACY SERVICES: SCRRA offers you and your eligible dependents free health advocacy services through Health Advocate. You are entitled to unlimited calls with trained professionals who can help you navigate the healthcare and insurance systems. RETIREMENT PLAN: The SCRRA contracts with the California Public Employees' Retirement System (CalPERS). You pay a 8.00 percent employee contribution and SCRRA pays an employer contribution, which varies each year. To be eligible for service retirement, you must be at least age 52 and have a minimum of five (5) years of CalPERS-credited service. Upon retirement you are entitled to a monthly retirement benefit based on your years of credited service, age, and average compensation during your last three (3) years of service (“final compensation”). The retirement formula for New Members is 2%@62, which means at age 62, you receive 2 percent of your final compensation for every year of service. Upon separation from employment with less than 5 years of credited service, you may request a refund of your employee contributions only, including interest, and end your membership with CalPERS, or leave it in your account and retain your service credit should you decide to work for another CalPERS-covered agency. If you are vested upon separation but do not retire, you may leave your contributions in your account until retirement or elect a refund. SOCIAL SECURITY: You do not participate in Social Security except for Medicare. You will contribute 1.45 percent of your pay to cover the hospital insurance portion of Medicare. *Additional Medicare Hospital Insurance Tax: As of January 1, 2013, employees are required to pay an additional 0.9 percent Medicare tax on earnings above $200,000 (for those who file an individual return) or $250,000 (for those who file a joint return). This additional hospital insurance tax is not reflected in the rate above. RETIREE MEDICAL: Unrepresented employees hired before 11/1/18*: You will be eligible for medical coverage when you retire if your separation date and retirement date are within 120 days of each other. SCRRA pays the same amount for retirees as it does for active employees, which is currently 87.5 percent of the applicable premium. Unrepresented employees hired on or after 11/1/18: You will be eligible for medical coverage when you retire if your separation date and retirement date are within 120 days of each other and you have a minimum of 10 years of credited CalPERS service, five of which must be performed at SCRRA. SCRRA pays a percentage of the state annuitant contribution rate** in accordance with the vesting schedule below: 10 Years of CalPERS Service - 50% 11 - 19 Years of CalPERS Service - 50%, plus 5% for each additional year of service 20+ Years of CalPERS Service - 100% *Once each year the employer may allow unrepresented employees hired before 11/1/18 the opportunity to individually elect to be subject to the vesting schedule. **The state annuitant contribution rates for 2023 are: $883 (Retiree Only); $1,699 (Retiree + 1 Dependent); $2,124 (Retiree + Family). DEFERRED COMPENSATION PLAN (457) : You are eligible to set aside a portion of your current income without paying taxes on that money until it is received later during retirement when taxes may be lower. In 2023, you can defer up to 100 percent of your gross compensation or $22,500 annually, whichever is less (“normal contribution limit”). You may make an additional $7,500 contribution to the plan if you are age 50 and older. If you are at least within three years of the age in which you are eligible to receive unreduced benefits under our CalPERS retirement plan, you may contribute up to double the normal contribution limit, or $45,000. TRANSPORTATION PASSES: You may use your employee badge for unlimited free access to all Metrolink lines and trains. Your badge cannot be used on connecting public transportation. However, if you commute to/from work on Metrolink on a regular basis and need to connect to other public transportation (e.g., Metro Red or Purple Line) you can be issued a Metrolink pass with the appropriate station pair, which will also give you access to connecting transportation. You are also eligible to receive a free transit pass to ride any greater Los Angeles area transit system other than Metrolink (such as, Metro, Foothill Transit, LADOT, and LOSSAN) for commuting purposes. The commuter transit pass has a value up to the monthly maximum tax-free transit pass amount established by the Internal Revenue Service ($300 in 2023). You are responsible for any transit fares above the IRS monthly cap. To receive this benefit, the SCRRA requires each employee to use public transportation to commute to and from work three (3) or more days per week. OTHER BENEFITS: Educational Assistance - SCRRA will reimburse an employee up to $1,000 per fiscal year for tuition, books and mandatory student fees for courses that are relevant to employment. No reimbursement is allowed for parking. Professional Memberships - SCRRA pays up to $300 per year for professional memberships. Credit Union Membership - SCRRA offers credit union services for employees and their family members, provided by Northrup Grumman Federal Credit Union. Jury Duty - SCRRA will continue an employee's salary during any non-voluntary jury service up to a maximum of ten (10) working days. Pregnancy Disability and Family and Medical Leaves - A leave of absence may be paid or unpaid and shall be granted in accordance with applicable federal and state laws, and SCRRA policy. Refer to the Human Resource Policies and Procedures Manual for more detailed information. Bereavement Leave - In the event of death in an employee’s immediate family, the agency grants up to three (3) working days, with pay, to handle family affairs and to attend the funeral. When an employee needs to travel outside the radius of the five (5) member agencies due to the death of an immediate family member, the Authority grants up to five (5) working days, with pay. Military Leave - Employees will be paid for the annually required active period. At the discretion of the Chief Executive Officer, and with Board notification, paid military leave may be granted beyond what is provided by the applicable state law. Closing Date/Time: Continuous
Mar 07, 2024
Full Time
SUMMARY PURPOSE OF POSITION The Budget Analyst will perform financial, operational and budgetary analysis in support of SCRRA’s financial planning and analysis activities. TO APPLY: This is a continuous recruitment with the first review of applications beginning February 21, 2024 . Interested applicants are encouraged to apply immediately. DISTINGUISHING CHARACTERISTICS This position is a career level of the Budget Analyst series. At this level, the incumbent has some latitude for independent judgment and may vary work methods, but usually within prescribed parameters. SUPERVISION EXERCISED AND RECEIVED Receives supervision from departmental management/supervisory level roles No formal supervisory responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities. Assist in the design of reporting processes to enhance the analysis and correction of budget related issues. Review coding on Requisitions and ensure budget exists to support expense. Interact with Cost Centers regarding the “Budget transfer” process. Track and monitor all approved amendments to the approved annual operating and capital budgets. Provide support for the monthly and year-end close of the general ledger. Work collaboratively with department staff in analysis of departmental revenue, expenses and other financials. Assist in maintaining the cost accounting system within the Financial Information System, Oracle. Assist with the preparation and analysis of the annual operating budget, revenue and expenses. Assist in the annual cost setting process and year-end reconciliation of operating expenditures. Assist in the conversion of the budget process to a more efficient and automated environment. Provide support to Cost Centers with current financial information and any questions regarding budgets. Review budgets to monthly, quarterly and annual actual reports to monitor expenditure. Collect and analyze data, record results and make recommendations for cost savings. Create and maintain documentation files to support operating budget information for ease of retrieval and historical analysis. Provide timely explanation and analytics of variances between actual results and forecasts/budgets. Assist in the production of quarterly performance measurement reports to the appropriate Board Committee and the Board of Directors. Assist in the development of reports for internal agency management for publication. Work with department staff to coordinate various ongoing and annual special projects including but not limited to Annual Comprehensive Annual Financial Report (ACFR), Indirect Cost Allocation Plan, and internal and external audits. Perform other related duties as assigned. MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS Education and Experience Bachelor’s degree in Business Administration, Accounting, Finance or a related field or equivalent experience. A minimum of six (6) years’ experience accounting, finance, business intelligence and/or budget, along with experience performing complex financial analysis of operational expenditures. A combination of training, with a minimum of an Associate’s degree and/or experience that provides the required knowledge, skills, and abilities may be considered when determining minimum qualifications. Advanced relevant coursework may also substitute for a portion of required experience. Valid Class C Driver’s license with a satisfactory driving record of no more than three moving violations and no DUI’s within the last three years. Preferred Qualifications Knowledge of Six Sigma or Green / Black Belt Certification Knowledge, Skills, and Abilities Knowledge of : Accounting principles and procedures related to cost accounting, budgeting, and forecasting Principles and practices of public administration Principles and practices of administrative research and statistical analysis Skilled in : Resolving discrepancies and analyzing trends Excellent analytical and problem-solving skills Use of Microsoft Office with advanced skills in Excel Strong and effective communication skills both verbally and in writing Strong and effective organizational and time management skills Ability to : Build team cohesiveness by establishing, communicating, and reinforcing the Finance mission statement Perform complex analysis and prepare associated reports Identify, monitor and track complex trends and patterns Ability to comprehend the public service environment, SCRRA mission, objectives, and business model PHYSICAL REQUIREMENTS Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations Operate tools to perform the duties of the position; such as computers, office equipment and work-related machinery Transport equipment or boxes up to 25lbs Exchange ideas by means of communication Visual acuity to detect, identify and observe employees or train movement and any barriers to movement when working on or near railroad tracks Hear and perceive the nature of sounds when working on or near railroad tracks Balance, ascend/descend, climb, kneel, stoop, bend, crouch or crawl within assigned working conditions and or locations Working Conditions Hybrid work schedule may be available for this position classification. Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Southern California Regional Rail Authority is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Authority will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. SUPPLEMENTAL INFORMATION Selection Process: Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The SCRRA is an Equal Opportunity Employer. EEO/ADA MEDICAL: SCRRA offers a choice of twelve (12) health plan options provided through the California Public Employees' Retirement System (CalPERS). You may choose from up to ten (10) Health Maintenance Organization (HMO) plans and two (2) Preferred Provider Organization (PPO) plans. Some health plans are only available in certain counties and/or zip codes. You contribute 12.5 percent of the plan premium for coverage of you and your eligible dependents. You may waive coverage if you are covered under another group health plan; you must provide proof. Once you waive coverage, you will only be allowed to enroll during Open Enrollment or within 60 days from the date on which your other coverage is no longer available (proof is required). If you elect to waive coverage, you will receive $300.00 per month taxable earnings, paid in two installments of $150 each on the first two paychecks of the month. A retiree or an employee who is a spouse, child, or any other eligible dependent of another SCRRA employee is not eligible for the opt out/cash in lieu credit if he/she is covered under a SCRRA health plan. Eligibility begins the first of the month following hire date or qualifying event. DENTAL: SCRRA offers two dental options provided by Delta Dental. Under the DeltaCare (HMO) program, you must select a contract dentist within their network to perform your dental services. If you require treatment from a specialist, your contract dentist will handle the referral. Many services are covered at no cost to you. A co-payment applies for other services. The Delta Dental PPO plan allows you to visit a dentist of your choice, change dentists at any time, go to a dental specialist of your choice, receive dental care anywhere in the world, and save on out-of-pocket expenses when you visit a PPO network dental office. SCRRA pays the full premium for coverage of you and your eligible dependents under both plans. Eligibility begins the first of the month following hire date or qualifying event. VISION: SCRRA offers two (2) vision plans through Vision Service Plan (VSP), providing coverage for eye examinations, prescription eyewear and contact lenses through network providers. You have the option of seeing out-of-network providers, but full reimbursement is not guaranteed. VSP has contracted with many laser surgery facilities and doctors, offering you a discount on PRK and LASIK surgeries. If you enroll in the VSP Basic Plan, SCRRA pays the full premium for coverage of you and your eligible dependents. If you enroll in the VSP Buy-up Plan, which offers enhanced vision benefits, you pay the difference between the cost of the Basic Plan and the Buy-up Plan. Eligibility begins the first of the month following hire date or qualifying event. FLEXIBLE SPENDING ACCOUNTS: Flexible Spending Accounts (FSA) allow for the deferral of pre-tax dollars to be used for reimbursement of eligible medical and dependent care expenses. You can set aside up to $3,050 for health care expenses and $5,000 per family for dependent care expenses annually. Eligibility begins the first of the month following hire date or a qualifying event. GROUP TERM LIFE INSURANCE: SCRRA provides for an amount equal to one (1) time your annual salary, rounded to the nearest $1,000, to a maximum of $200,000. Your life insurance benefit will reduce to 65% at age 65 and 55% at age 70. IRS regulations require that the portion of Group Term Life (“G.T.L.”) insurance benefits provided to you by SCRRA, which exceeds $50,000, be added to your Federal, State, and Medicare taxable earnings for W-2 reporting. This amount is reflected on your pay statements each pay period in the “Other Benefits and Information” section. In addition, SCRRA offers a voluntary plan, which may be purchased in increments of $10,000 to a maximum of $100,000 without evidence of insurability (initial enrollment period only) and up to 5 times your salary to a maximum of $500,000 with evidence of insurability. Dependent life options are also available. The voluntary plan is portable; you may retain it if you leave SCRRA and pay the premium. Eligibility begins the first of the month following hire date or qualifying event. ACCIDENTAL DEATH & DISMEMBERMENT: SCRRA provides for an amount equal to one (1) time your annual salary, rounded to the nearest $1,000, up to a maximum of $200,000. Your AD&D insurance benefit will reduce to 65% at age 65 and 55% at age 70. In addition, SCRRA offers a voluntary plan, which may be purchased in increments of $10,000, subject to a maximum of the lesser of 5 times your annual salary or $500,000. Dependent AD&D options are also available. Eligibility begins the first of the month following hire date or qualifying event. SHORT TERM DISABILITY: You are covered under the California State Disability Insurance (SDI) Program. Your maximum benefit amount is 52 times your weekly benefit amount or the total wages subject to SDI tax paid in your base period, whichever is less. Employees pay a mandatory contribution, through payroll deductions, for coverage under the SDI program. The contribution rate for 2023 is 0.9 percent of earnings. The SDI taxable wage limit is $153,164, with a maximum withholding of $1,378.48 per employee for calendar year 2023. LONG TERM DISABILITY : SCRRA provides for income replacement of 60 percent of monthly earnings subject to a maximum benefit of $7,500 per month up to age 65. To qualify, you must be on disability for 90 days. (Note: there is a pre-existing condition clause in this program.) Eligibility begins the first of the month following hire date or qualifying event. VOLUNTARY BENEFITS: SCRRA offers the following employee-paid voluntary benefits, provided by Aflac: Group Accident Insurance helps pay for out-of-pocket costs that arise from covered accidents, such as fractures, dislocations, and lacerations. Group Critical Illness Insurance helps pay for the expected and unexpected expenses that arise from diagnosis of a covered critical illness, such as cancer (internal or invasive), heart attack, stroke, end-stage renal failure or a major organ transplant. Group Hospital Indemnity Insurance helps pay for the out-of-pocket costs associated with a hospital stay, including benefits for hospital confinement, hospital admission, hospital intensive care and intermediate intensive care step-down unit. Group Short-Term Disability Insurance pays a monthly benefit directly to an employee who is off work due to an injury or illness for up to three (3) months after a seven (7) day waiting period. Eligibility begins the first of the month following hire date or qualifying event. 9/80 ALTERNATIVE WORK SCHEDULE: SCRRA offers a 9/80 Alternative Work Schedule (AWS). During a 10-day work period, you work eight 9-hour days, one 8-hour day and have one day off. Your day off can be Monday, Wednesday, or Friday. Approval from your supervisor, chief and HR is required to participate in the 9/80 AWS program. TELECOMMUTING SCHEDULE: SCRRA offers employees the option to telecommute up to two (2) days per week. At the CEO’s discretion, the maximum number of days per week may be increased due to a natural disaster, pandemic, civil unrest, federal/state/local stay-at-home order, or other special circumstances. Approval from your supervisor, chief and HR is required to participate in the telecommuting program. Employees on a 9/80 schedule cannot telecommute. HOLIDAYS: SCRRA observes twelve (12) holidays a year: New Year's Day, Martin Luther King Day, President’s Day, Cesar Chavez Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day. PAID TIME OFF (PTO): SCRRA provides employees with Paid Time Off (PTO) for vacations, illnesses, injuries, medical/dental appointments, religious holidays, personal business, and emergencies as follows: 0-4 years of service - 25 days 5-6 years of service - 30 days 7th year of service - 32 days 8th year of service - 33 days 9th year of service - 34 days 10-14 years of service - 35 days 15-19 years of service - 38 days 20 or more years - 42 days At the CEO’s discretion, prior service at a public transportation or public agency, or rail transportation company may be counted towards an employee’s total service years to increase the employee’s PTO accrual rate. To be considered, Human Resources requires that a written request along with verification and confirmation of the years of service be provided prior to the start of employment with SCRRA. Human Resources will provide the final determination on behalf of the CEO. EMPLOYEE ASSISTANCE PROGRAM (EAP): SCRRA offers you and your immediate and dependent family members confidential counseling 24 hours a day, 7 days a week for family, personal, work-related and substance abuse issues through the EAP. You are entitled to a telephone session(s) with a trained EAP professional to assess the nature of the problem and provide a referral for additional assistance, if needed. Services also include three (3) face-to-face counseling sessions per family member per six (6) month period. HEALTH ADVOCACY SERVICES: SCRRA offers you and your eligible dependents free health advocacy services through Health Advocate. You are entitled to unlimited calls with trained professionals who can help you navigate the healthcare and insurance systems. RETIREMENT PLAN: The SCRRA contracts with the California Public Employees' Retirement System (CalPERS). You pay a 8.00 percent employee contribution and SCRRA pays an employer contribution, which varies each year. To be eligible for service retirement, you must be at least age 52 and have a minimum of five (5) years of CalPERS-credited service. Upon retirement you are entitled to a monthly retirement benefit based on your years of credited service, age, and average compensation during your last three (3) years of service (“final compensation”). The retirement formula for New Members is 2%@62, which means at age 62, you receive 2 percent of your final compensation for every year of service. Upon separation from employment with less than 5 years of credited service, you may request a refund of your employee contributions only, including interest, and end your membership with CalPERS, or leave it in your account and retain your service credit should you decide to work for another CalPERS-covered agency. If you are vested upon separation but do not retire, you may leave your contributions in your account until retirement or elect a refund. SOCIAL SECURITY: You do not participate in Social Security except for Medicare. You will contribute 1.45 percent of your pay to cover the hospital insurance portion of Medicare. *Additional Medicare Hospital Insurance Tax: As of January 1, 2013, employees are required to pay an additional 0.9 percent Medicare tax on earnings above $200,000 (for those who file an individual return) or $250,000 (for those who file a joint return). This additional hospital insurance tax is not reflected in the rate above. RETIREE MEDICAL: Unrepresented employees hired before 11/1/18*: You will be eligible for medical coverage when you retire if your separation date and retirement date are within 120 days of each other. SCRRA pays the same amount for retirees as it does for active employees, which is currently 87.5 percent of the applicable premium. Unrepresented employees hired on or after 11/1/18: You will be eligible for medical coverage when you retire if your separation date and retirement date are within 120 days of each other and you have a minimum of 10 years of credited CalPERS service, five of which must be performed at SCRRA. SCRRA pays a percentage of the state annuitant contribution rate** in accordance with the vesting schedule below: 10 Years of CalPERS Service - 50% 11 - 19 Years of CalPERS Service - 50%, plus 5% for each additional year of service 20+ Years of CalPERS Service - 100% *Once each year the employer may allow unrepresented employees hired before 11/1/18 the opportunity to individually elect to be subject to the vesting schedule. **The state annuitant contribution rates for 2023 are: $883 (Retiree Only); $1,699 (Retiree + 1 Dependent); $2,124 (Retiree + Family). DEFERRED COMPENSATION PLAN (457) : You are eligible to set aside a portion of your current income without paying taxes on that money until it is received later during retirement when taxes may be lower. In 2023, you can defer up to 100 percent of your gross compensation or $22,500 annually, whichever is less (“normal contribution limit”). You may make an additional $7,500 contribution to the plan if you are age 50 and older. If you are at least within three years of the age in which you are eligible to receive unreduced benefits under our CalPERS retirement plan, you may contribute up to double the normal contribution limit, or $45,000. TRANSPORTATION PASSES: You may use your employee badge for unlimited free access to all Metrolink lines and trains. Your badge cannot be used on connecting public transportation. However, if you commute to/from work on Metrolink on a regular basis and need to connect to other public transportation (e.g., Metro Red or Purple Line) you can be issued a Metrolink pass with the appropriate station pair, which will also give you access to connecting transportation. You are also eligible to receive a free transit pass to ride any greater Los Angeles area transit system other than Metrolink (such as, Metro, Foothill Transit, LADOT, and LOSSAN) for commuting purposes. The commuter transit pass has a value up to the monthly maximum tax-free transit pass amount established by the Internal Revenue Service ($300 in 2023). You are responsible for any transit fares above the IRS monthly cap. To receive this benefit, the SCRRA requires each employee to use public transportation to commute to and from work three (3) or more days per week. OTHER BENEFITS: Educational Assistance - SCRRA will reimburse an employee up to $1,000 per fiscal year for tuition, books and mandatory student fees for courses that are relevant to employment. No reimbursement is allowed for parking. Professional Memberships - SCRRA pays up to $300 per year for professional memberships. Credit Union Membership - SCRRA offers credit union services for employees and their family members, provided by Northrup Grumman Federal Credit Union. Jury Duty - SCRRA will continue an employee's salary during any non-voluntary jury service up to a maximum of ten (10) working days. Pregnancy Disability and Family and Medical Leaves - A leave of absence may be paid or unpaid and shall be granted in accordance with applicable federal and state laws, and SCRRA policy. Refer to the Human Resource Policies and Procedures Manual for more detailed information. Bereavement Leave - In the event of death in an employee’s immediate family, the agency grants up to three (3) working days, with pay, to handle family affairs and to attend the funeral. When an employee needs to travel outside the radius of the five (5) member agencies due to the death of an immediate family member, the Authority grants up to five (5) working days, with pay. Military Leave - Employees will be paid for the annually required active period. At the discretion of the Chief Executive Officer, and with Board notification, paid military leave may be granted beyond what is provided by the applicable state law. Closing Date/Time: Continuous
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information Exam Number JC3059A-R Type of Recruitment OPEN COMPETITIVE OPPORTUNITY When to Submit Your Application: The application filing period will begin on Tuesday, April 23 , 2024 at 8:00 a.m. (Pacific Time) and will close on Tuesday, May 7, 2024 by 5:00 p.m. (Pacific Time) . Applications received after 5:00 p.m. (Pacific Time) will not be considered. The exam will reopen as the needs of the service require. Check Out Our Outstanding Benefits! Click here to see a list of employee benefits. Who We Are The County of Los Angeles is the largest employer in Southern California with over 112,000 employees across 36 departments and an operating budget of $36 billion. The County provides vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more. The Opportunity The Justice, Care, and Opportunities Department (JCOD) seeks highly-qualified and motivated individuals to fill Justice Program Associate positions. The Justice Program Associate will perform critical work on behalf of the Department. Where you will work At the Kenneth Hahn Hall of Administration, 500 West Temple Street, Los Angeles, CA 90012, adjacent to Grand Park, and accessible to various forms of public transportation. A hybrid work schedule that allows for partial telework and partial onsite presence may be available for some positions but is not guaranteed. Essential Job Functions Position Responsibilities Research clients by identifying, locating, and extracting relevant client background data (e.g., by interviewing, searching databases, etc.) from varied sources to formulate and support recommendations to internal/external partners in the processing of justice involved clients. Prepares and compiles information by grouping and/or categorizing relevant data in meaningful ways to facilitate analysis. Reviews and compares vendor records to contract requirements to help ensure providers abide by their county agreements and help ensure the performance of programs serving justice impacted individuals. Interacts with a variety of individuals (e.g., supervisors, vendors, representatives of external agencies/organizations) when participating in meetings, mediating disputes, making presentations, providing advice and/or consultation services, etc. to communicate information, share ideas, present recommended solutions, gain agreement and coordinate activities. Organizes/coordinates internal and external activity while maintaining productivity and other statistics for use by a supervisor in an internal/external performance assessment. Monitors processes and programs by gathering and analyzing relevant information to ensure that processes are capable, stable, and that programs are proceeding as scheduled/intended. Help evaluate the effectiveness of various programs by comparing program outcomes to program goals to determine whether to continue, modify, or discontinue processes as needed. Performs various duties (interviewing, reviewing, communicating, creating/maintaining files, compiling/processing reports, and routing documents, etc.) by appropriately applying Federal and State laws, County and local ordinances, and departmental policies and procedures to ensure all work done complies with established guidelines and requirements. Requirements Requirements to Qualify Option I: A Bachelor's Degree* from an accredited college or university** -AND- one year of experience performing basic to routine analytical assignments including researching, analyzing, and communicating information, as well as recommending solutions to problems related to administrative or program support of a functional area. Option II: A Master's degree* or higher from an accredited college or university** in a discipline related to the core business function or mission of the department such as health, social services, or justice programs. Option III : Four years of experience performing basic to routine analytical assignments which involved interviewing, researching, analyzing, and communicating information, as well as recommending solutions to problems related to the administrative or program support of a functional area. Option IV: Three years of experience at the level of Senior Investigator Aid, Probation*** -OR- Four years of experience at the level of Investigator Aid, Probation****. License : A valid California Class C Driver License or the ability to utilize an alternative method of transportation to carry out job-related essential functions. Physical Class : Light - This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Special Requirement Information * In order to receive credit for a degree, you MUST attach a legible copy of your "official" diploma, "official" transcripts, or "official" letter from an accredited institution which shows the area of specialization at the time of filing (preferred), or within seven (7) calendar days from application submission. If you are unable to attach the required documents at the time of filing, you must email estranger@hr.lacounty.gov within seven (7) calendar days from the application submission. Please ensure to indicate the examination title and number in the subject of your email. **Accredited institutions are those listed in the publications of regional, national, or international accrediting agencies, which are accepted by the Department of Human Resources (DHR). Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators. Inc. NOTE: For the purposes of this recruitment, fields of study that are to be considered a “discipline related to the core business function of the department” as outlined in the above Requirements to Qualify are as follows: Criminal Justice Judicial Administration Public Administration Behavioral/Social Sciences (Sociology; Counseling; Psychology; Applied Behavioral Science; Ethics; Communication; Political Science; Economics; Social Welfare) Education Health Services (Public Health; Human Biology and Society; Cognitive Science) Philosophy Business Management Cultural Studies (African American; Asian American; Native American etc..; Gender Studies) Labor Studies Liberal Arts Project Management *** In the County of Los Angeles, experience at the level of Senior Investigator Aid, Probation is defined as working within a team lead capacity, exercising independent judgement, and possessing knowledge of various Pretrial Services Programs such as Bail Deviation, Own Recognizance, and Electronic Monitoring. **** In the County of Los Angeles, experience at the level of Investigator Aid, Probation is defined as work consisting of more routine and less complex investigative activities such as telephone interviewing and compiling information from automated systems pertaining to Pretrial Services Programs such as Bail Deviation, Own Recognizance, and Electronic Monitoring. Endorsement of County Qualifications: County employees who wish to qualify using experience gained in county classifications that are not at the level of the classifications listed above must provide verification of qualifying out-of-class experience by providing official documentation of additional responsibility bonus, out-of-class bonus, temporary assignment bonus or reclassification study with CEO Classification with your application at the time of filing or within seven (7) calendar days from application submission . Employees do not need to submit such verification if they hold or have held a position at the level of any of the qualifying classifications listed above. Withhold Information: Interested applicants may file for this examination if they are within three (3) months (90 calendar days) of meeting the education requirements by the last day of filing. The names of such applicants will be withheld from the certification list until proof of completion of the required education has been submitted and verified. Additional Information Our Assessment Process EXAMINATION CONTENT : This examination will consist of a multiple choice and/or simulation assessment(s), weighted 100%, assessing: Professional Potential Achievement Coping with Uncertainty Responsibility Working to High Quality Standards Willingness to Learn Working Relationships Analyzing Information Learning Quickly Generating New Ideas Using Time Efficiently Adapting to Change Deductive Reasoning Life Experiences MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENT(S) ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. APPLICANTS MUST MEET THE MINIMUM REQUIREMENTS AND MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER IN ORDER TO BE PLACED ON THE ELIGIBLE LIST. NOTE: All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. DO NOT select "off" under Email Preferences within your profile or click "unsubscribe" on our notices if you would like the County of Los Angeles to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position. Please add EStranger@hr.lacounty.gov , info@governmentjobs.com , talentcentral@shl.com , noreply@proctoru.com , and donot-reply@amcatmail.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component. Transfer of Test Responses: Applicants who are concurrently applying to Justice Program Senior Analyst (Exam No. JC3061A-R) or Justice Program Analyst (Exam No. JC3060A-R) will take the multiple choice assessment one time only . Applicants who have taken identical components recently for other exams may have their responses automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test responses may be transferred. Test Preparation Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests . Eligibility Requirement The names of candidates receiving a passing score in the examination will be placed on the eligible register for a period of six (6) months. Testing Accommodation If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation. How to Apply Applications must be submitted online only. We must receive your application before 5:00 p.m., PT, on the last day of filing. Apply online by clicking on the "Apply" green button at the top right of this posting. You can also track the status of your application using this web site. Plan to submit your online application well in advance of the 5:00 p.m. deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Minimum Requirements as listed on this job posting. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. Please note that all information included in the application materials is subject to verificationat any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment . Utilizing verbiage from Class Specification and minimum requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified . SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For applicants who may not have regular access to a computer or the internet, you may borrow laptops and Wi-Fi hotspots from some public libraries throughout Los Angeles County to complete job applications. Have any questions about anything listed above? Contact us: Department Contact Name: Emily Stranger Department Contact Phone: (213) 866-7280 Department Contact Email: estranger@hr.lacounty.gov Exam Number: JC3059A-R Testing Accommodations Coordinator: TestingAccommodations@hr.lacounty.gov Teletype Phone: (800) 735-2929 California Relay Services Phone: (800) 735-2922 Anti-Racism, Diversity, and Inclusion (ARDI) The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. For detailed information, please click here Closing Date/Time: 5/7/2024 5:00 PM Pacific
Apr 20, 2024
Full Time
Position/Program Information Exam Number JC3059A-R Type of Recruitment OPEN COMPETITIVE OPPORTUNITY When to Submit Your Application: The application filing period will begin on Tuesday, April 23 , 2024 at 8:00 a.m. (Pacific Time) and will close on Tuesday, May 7, 2024 by 5:00 p.m. (Pacific Time) . Applications received after 5:00 p.m. (Pacific Time) will not be considered. The exam will reopen as the needs of the service require. Check Out Our Outstanding Benefits! Click here to see a list of employee benefits. Who We Are The County of Los Angeles is the largest employer in Southern California with over 112,000 employees across 36 departments and an operating budget of $36 billion. The County provides vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more. The Opportunity The Justice, Care, and Opportunities Department (JCOD) seeks highly-qualified and motivated individuals to fill Justice Program Associate positions. The Justice Program Associate will perform critical work on behalf of the Department. Where you will work At the Kenneth Hahn Hall of Administration, 500 West Temple Street, Los Angeles, CA 90012, adjacent to Grand Park, and accessible to various forms of public transportation. A hybrid work schedule that allows for partial telework and partial onsite presence may be available for some positions but is not guaranteed. Essential Job Functions Position Responsibilities Research clients by identifying, locating, and extracting relevant client background data (e.g., by interviewing, searching databases, etc.) from varied sources to formulate and support recommendations to internal/external partners in the processing of justice involved clients. Prepares and compiles information by grouping and/or categorizing relevant data in meaningful ways to facilitate analysis. Reviews and compares vendor records to contract requirements to help ensure providers abide by their county agreements and help ensure the performance of programs serving justice impacted individuals. Interacts with a variety of individuals (e.g., supervisors, vendors, representatives of external agencies/organizations) when participating in meetings, mediating disputes, making presentations, providing advice and/or consultation services, etc. to communicate information, share ideas, present recommended solutions, gain agreement and coordinate activities. Organizes/coordinates internal and external activity while maintaining productivity and other statistics for use by a supervisor in an internal/external performance assessment. Monitors processes and programs by gathering and analyzing relevant information to ensure that processes are capable, stable, and that programs are proceeding as scheduled/intended. Help evaluate the effectiveness of various programs by comparing program outcomes to program goals to determine whether to continue, modify, or discontinue processes as needed. Performs various duties (interviewing, reviewing, communicating, creating/maintaining files, compiling/processing reports, and routing documents, etc.) by appropriately applying Federal and State laws, County and local ordinances, and departmental policies and procedures to ensure all work done complies with established guidelines and requirements. Requirements Requirements to Qualify Option I: A Bachelor's Degree* from an accredited college or university** -AND- one year of experience performing basic to routine analytical assignments including researching, analyzing, and communicating information, as well as recommending solutions to problems related to administrative or program support of a functional area. Option II: A Master's degree* or higher from an accredited college or university** in a discipline related to the core business function or mission of the department such as health, social services, or justice programs. Option III : Four years of experience performing basic to routine analytical assignments which involved interviewing, researching, analyzing, and communicating information, as well as recommending solutions to problems related to the administrative or program support of a functional area. Option IV: Three years of experience at the level of Senior Investigator Aid, Probation*** -OR- Four years of experience at the level of Investigator Aid, Probation****. License : A valid California Class C Driver License or the ability to utilize an alternative method of transportation to carry out job-related essential functions. Physical Class : Light - This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Special Requirement Information * In order to receive credit for a degree, you MUST attach a legible copy of your "official" diploma, "official" transcripts, or "official" letter from an accredited institution which shows the area of specialization at the time of filing (preferred), or within seven (7) calendar days from application submission. If you are unable to attach the required documents at the time of filing, you must email estranger@hr.lacounty.gov within seven (7) calendar days from the application submission. Please ensure to indicate the examination title and number in the subject of your email. **Accredited institutions are those listed in the publications of regional, national, or international accrediting agencies, which are accepted by the Department of Human Resources (DHR). Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators. Inc. NOTE: For the purposes of this recruitment, fields of study that are to be considered a “discipline related to the core business function of the department” as outlined in the above Requirements to Qualify are as follows: Criminal Justice Judicial Administration Public Administration Behavioral/Social Sciences (Sociology; Counseling; Psychology; Applied Behavioral Science; Ethics; Communication; Political Science; Economics; Social Welfare) Education Health Services (Public Health; Human Biology and Society; Cognitive Science) Philosophy Business Management Cultural Studies (African American; Asian American; Native American etc..; Gender Studies) Labor Studies Liberal Arts Project Management *** In the County of Los Angeles, experience at the level of Senior Investigator Aid, Probation is defined as working within a team lead capacity, exercising independent judgement, and possessing knowledge of various Pretrial Services Programs such as Bail Deviation, Own Recognizance, and Electronic Monitoring. **** In the County of Los Angeles, experience at the level of Investigator Aid, Probation is defined as work consisting of more routine and less complex investigative activities such as telephone interviewing and compiling information from automated systems pertaining to Pretrial Services Programs such as Bail Deviation, Own Recognizance, and Electronic Monitoring. Endorsement of County Qualifications: County employees who wish to qualify using experience gained in county classifications that are not at the level of the classifications listed above must provide verification of qualifying out-of-class experience by providing official documentation of additional responsibility bonus, out-of-class bonus, temporary assignment bonus or reclassification study with CEO Classification with your application at the time of filing or within seven (7) calendar days from application submission . Employees do not need to submit such verification if they hold or have held a position at the level of any of the qualifying classifications listed above. Withhold Information: Interested applicants may file for this examination if they are within three (3) months (90 calendar days) of meeting the education requirements by the last day of filing. The names of such applicants will be withheld from the certification list until proof of completion of the required education has been submitted and verified. Additional Information Our Assessment Process EXAMINATION CONTENT : This examination will consist of a multiple choice and/or simulation assessment(s), weighted 100%, assessing: Professional Potential Achievement Coping with Uncertainty Responsibility Working to High Quality Standards Willingness to Learn Working Relationships Analyzing Information Learning Quickly Generating New Ideas Using Time Efficiently Adapting to Change Deductive Reasoning Life Experiences MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENT(S) ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. APPLICANTS MUST MEET THE MINIMUM REQUIREMENTS AND MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER IN ORDER TO BE PLACED ON THE ELIGIBLE LIST. NOTE: All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. DO NOT select "off" under Email Preferences within your profile or click "unsubscribe" on our notices if you would like the County of Los Angeles to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position. Please add EStranger@hr.lacounty.gov , info@governmentjobs.com , talentcentral@shl.com , noreply@proctoru.com , and donot-reply@amcatmail.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component. Transfer of Test Responses: Applicants who are concurrently applying to Justice Program Senior Analyst (Exam No. JC3061A-R) or Justice Program Analyst (Exam No. JC3060A-R) will take the multiple choice assessment one time only . Applicants who have taken identical components recently for other exams may have their responses automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test responses may be transferred. Test Preparation Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests . Eligibility Requirement The names of candidates receiving a passing score in the examination will be placed on the eligible register for a period of six (6) months. Testing Accommodation If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation. How to Apply Applications must be submitted online only. We must receive your application before 5:00 p.m., PT, on the last day of filing. Apply online by clicking on the "Apply" green button at the top right of this posting. You can also track the status of your application using this web site. Plan to submit your online application well in advance of the 5:00 p.m. deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Minimum Requirements as listed on this job posting. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. Please note that all information included in the application materials is subject to verificationat any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment . Utilizing verbiage from Class Specification and minimum requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified . SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For applicants who may not have regular access to a computer or the internet, you may borrow laptops and Wi-Fi hotspots from some public libraries throughout Los Angeles County to complete job applications. Have any questions about anything listed above? Contact us: Department Contact Name: Emily Stranger Department Contact Phone: (213) 866-7280 Department Contact Email: estranger@hr.lacounty.gov Exam Number: JC3059A-R Testing Accommodations Coordinator: TestingAccommodations@hr.lacounty.gov Teletype Phone: (800) 735-2929 California Relay Services Phone: (800) 735-2922 Anti-Racism, Diversity, and Inclusion (ARDI) The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. For detailed information, please click here Closing Date/Time: 5/7/2024 5:00 PM Pacific