Animal Shelter Services Manager

  • Orange County, CA
  • Orange County, California
  • Jun 29, 2022
Full Time Administration and Management Animal Control or Services
  • Salary: $62,628.80 - $124,467.20 Annually USD

Job Description


Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

This recruitment is being held to establish an open eligible list to fill current and future Administrative Manager I positions within OC Community
Resources/OC Animal Care. The eligible list established may also be used to fill similar and lower-level classifications throughout the County of Orange.

This recruitment will remain open on a continuous basis for a minimum of five (5) business days, until the needs of the County are met. Qualified applicants are encouraged to apply immediately.

The deadline to apply for the first round of consideration will be on
Tuesday, July 12, 2022 at 11:59 PM (PST).

The County of Orange is a regional service provider and planning agency whose core businesses include public safety, public health, environmental protection, regional planning, public assistance, social services and aviation.

OC Community Resources is a multi-faceted department comprised of OC Animal Care, OC Community Services, OC Housing & Community Development, OC Parks, and OC Public Libraries.

OC Animal Care promotes responsible pet ownership, health and safety of people and animals, and spay/neuter programs. OC Animal Care provides temporary shelter and medical care for "lost" owned or stray animals and opportunities for adoption of these animals.

The Animal Shelter Services Manager (Administrative Manager I) provides leadership to OC Animal Care's Shelter Services Team.

Primary responsibilities include, but are not limited to, the following:
  • Planning, developing, and implementing operational practices to achieve performance goals
  • Ensuring that the animal housing areas are clean according to standard and that animals receive proper care and enrichment
  • Promoting positive outcomes for animals in the program's care and implementing reporting and/or workflow measures to track and analyze various data points relevant to Shelter Services

OC Animal Care provides service 24 hours per day, 365 days per year. The standard schedule for this assignment is currently five (5) days per week, eight (8) hours per day, although other assignments may be available depending on the business need.

The ideal candidate will possess two (2)+ or more years of full-time work experience in a supervisory role involving the care and treatment of animals.

In addition, the ideal candidate will demonstrate extensive knowledge and/or related experience in the following core competencies:

Technical Expertise

  • Working with computer programs related to animal care such as Chameleon
  • Working in an environment involving the care and treatment of animals
  • Demonstrating the ability to handle animals safely
  • Understanding and applying Federal, State and County ordinances and laws relating to animals

Supervision | Leadership

  • Leads and creates a team with a strong customer service focus and excellent organizational skills
  • Attracts, leads, and develops employees to benefit their teams and their career goals
  • Provides structure to a team with tools and processes to achieve best practices
  • Performs supervisory tasks related to performance and talent management, training and staff development, and creates and maintains succession plans

Critical Thinking

  • Utilizing creative solutions to solve unusual problems
  • Thinking logically and organizing thoughts and work priorities to accomplish work efficiently
  • Gathering, analyzing and applying information skillfully
  • Conducting research, critically analyzing data, and presenting complex data or ideas to a variety of audiences

Interpersonal Communication | Relationship Building

  • Demonstrating skill and ability to work cooperatively with internal and external stakeholders
  • Coordinating with others in response to multiple, competing demands to ensure work is completed in a timely manner
  • Working as a liaison with organizations and individuals to achieve common goals

Oral & Written Communication

  • Preparing and conducting public presentations clearly and effectively
  • Demonstrating effective verbal and written communication
  • Following written and oral instruction effectively
  • Interpreting and applying oral and written instructions
  • Listening actively to others for full understanding of what is being communicated
  • Establishing and maintaining cooperative working relationships
  • Providing customer service to the public regarding animal care

Organization & Planning

  • Coordinating with others in response to multiple, competing demands to ensure work is completed in a timely manner
  • Maintaining a high level of energy and commitment to juggle multiple tasks and priorities, and using available resources
  • Setting high standards for quality work and responsiveness in providing administrative services
  • Adjusting priorities to respond to pressing and changing demands

Please click here for the complete classification description, including the physical, mental and environmental conditions, for Administrative Manager I.

Human Resource Services (HRS) screens all application materials for minimum and/or desirable qualifications. After screening, applicants who meet the minimum and/or desirable qualifications will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.

Recorded Structured Oral Interview (rSOI) | (Weighted 100%)
The rSOI is a timed oral interview conducted virtually through an online vendor. Applicants will be asked a series of structured questions designed to elicit the applicant's qualifications for the job. All applicant responses will be video recorded so that they can be evaluated against pre-determined criteria by a panel of job knowledge experts. Only the most successful candidates will be placed on the eligible list.

Based on the Department's needs, the selection procedures above may be modified. Candidates will be notified of any changes in the selection procedures.

Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.

Please see below for important information regarding COVID-19 related requirements.

The COVID-19 pandemic continues to evolve, and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with all applicable State or County Public Health Orders, some of which require vaccination or testing as follows:

  • Workers, who provide services in certain Medical or High-Risk Settings, will be required to provide proof of full vaccination from COVID-19 or to wear a mask and und ergo weekly COVID-19 testing .
  • Workers, who provide services in certain Health Care Facilities or in a correctional facility or detention center where health care is provided, will be required to provide proof that they are fully vaccinated and boosted . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason; however, if exempted, they will be required to wear a mask and undergo weekly COVID-19 testing.)
The position for which you are applying may be required to adhere to any applicable State or County Public Health Orders. You will receive notification of any requirement as it applies to a position.

Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "" and "" If your email address should change, please update your profile at .

Click here for additional Frequently Asked Questions.

For specific information pertaining to this recruitment, contact Vanessa Rosas at 714.480.2867 or by email at

Orange County, as an equal employment opportunity employer,
encourages applicants from diverse backgrounds to apply.

Closing Date/Time: Continuous

Remote-eligible (Remote work is a type of flexible working arrangement that allows an employee to work from remote location)


Job Address

Orange County, California United States View Map