Sonoma County, CA
Santa Rosa, California, United States
Position Information Make a positive difference in the lives of others in our community as an Alcohol and Other Drug Services Counselor I with the County of Sonoma! Starting salary up to $45.14/hour ($94,212/year), a competitive total compensation package*, an additional $1.50 per hour for fluent bilingual positions** , AND a $15,000 Signing Bonus!*** Please note that California Health and Safety Code Section 11833(b)(1) requires Alcohol and Other Drug Services Counselors to be licensed, registered, or certified. Applicants who do not meet this qualification will not be considered qualified for this position. A list of approved certification agencies recognized by the California Department of Health Care Services (DHCS) may be found on the DHCS website . The County of Sonoma Department of Health Services (DHS) seeks qualified candidates to fill multiple full-time and intermittent extra-help Alcohol and Other Drug Services (AODS) Counselor positions for multiple programs in Santa Rosa at either the I or II levels. If you are interested in being considered for the positions at the II level as well, you must apply to the separate concurrent recruitment currently being conducted. To learn more about working as a County of Sonoma Alcohol and Other Drug Services professional, see Laura's story here . As an ideal candidate for these positions, you will possess many of the following: One year of experience managing alcohol and other drug treatment and education programs A valid certification as an AODS Counselor Experience working with clients to resolve conflicts and de-escalate situations Effective communication skills and the ability to work with individuals from diverse social, cultural, and economic backgrounds A desire to work in a fast-paced, highly dynamic environment The ability to develop rapport with clients and service providers and maintain cooperative relationships An understanding of working with justice-involved clients to reduce recidivism and increase access to services The ability to efficiently navigate electronic health records and manage documentation while multitasking Alcohol and Other Drug Services Counselors will generally be responsible for case management, crisis assessment, counseling, and education for individuals in this community. Alcohol and Other Drug Services Counselors may work in a variety of programs, including: Crisis Assessment, Prevention, and Education Team (CAPE) The Crisis Assessment, Prevention, and Education (CAPE) Team provides services on site at select high schools in Sonoma County. There will be a CAPE Team in each region of the County which includes an AODS Counselor and a Behavioral Health Clinician. Services include mental health crisis response, screening, linkage and referral to mental health and substance use treatment, substance use prevention and early intervention services, and education for students, school staff, families and the community about mental health and substance use disorders in youth. Mobile Support Team (MST) The Mobile Support Team is a 24/7 service providing mobile crisis intervention, de-escalation, evaluation, resources, and referrals county-wide. The MST staffs the Santa Rosa-based response team and provides backup to the other crisis teams in the area. Positions assigned to the MST are responsible for staffing the call center and taking Behavioral Health crisis calls from the community. AODS Counselors will triage and determine the level of crisis response for the mobile response team to respond in the field. When staffing the mobile response team, AODS Counselors will be responsible for crisis assessment, developing and implementing safety plans, and conducting warm handoffs. Driving Under the Influence (DUI) The Driving Under the Influence Program works with the Court to provide services to first-time and multiple offenders. The DUI Program is a state-mandated service that is governed by Title 9 of the California Code of Regulations, which requires ongoing monitoring for compliance. Positions assigned to the DUI program must have two years of experience providing alcohol and/or drug education and will provide case management, counseling, consultation, education, and evaluations to individuals, groups, and families participating in the program. AODS Counselors also screen and assess clients, prepare court and client program reports, provide diversion services, and assist in planning and coordinating services. Adolescent Treatment Program (ATP) The Adolescent Treatment Program provides screening, assessment, and individual and group education/counseling services to justice-involved juveniles at Los Guilicos Juvenile Hall and Valley of the Moon Children’s Center. AODS Counselors in this position will provide screening, consultation, assessment, education, and resources for non-custody juvenile probation clients. They will also work collaboratively with members of the Human Services Department and other Behavioral Health teams. County SUD Outpatient (OTP) County SUD Outpatient operates at the Day Reporting Center (DRC) and is done in collaboration with the Adult Probation Department. Probation Staff are present on-site at the DRC and may be involved with the County SUD OTP activities, including but not limited to case management sessions and check-ins. The Probation Staff conducts “team case planning meetings,” and the frequency of these meetings is referenced in the participant handbook. New Program staff will attend required orientation activities by both Probation and DHS. AODS Counselors assigned to this program will assist in facilitating AOD group sessions, one-on-one counseling, and conducting ASAM assessments. For further information regarding the department and its programs, services, and partnerships, please visit the DHS website . What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Hiring Incentive*** - (Prorated based on FTE) The Department of Health Services is currently offering a $15,000 signing bonus paid over three installments during the first two years of service for permanent full-time and part-time positions Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Career Advancement - With time and good performance, the opportunity for advancement to Alcohol and Other Drug Services Counselor II Bilingual Premium Pay** - An additional $1.50/hour on top of the hourly pay rate for fluent bilingual positions Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $850 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Engineers and Scientists of California Union Local 20 Memorandum of Understanding (ESC MOU) and our Employee Benefits Directory . EXTRA-HELP EMPLOYMENT Extra-help employees relieve or augment permanent staff. Intermittent, extra-help employees are not in the classified civil service and do not have property rights to permanently allocated positions. In addition, they do not receive most regular employee benefits such as long-term disability insurance coverage; accrual of vacation; participation in the County retirement program; or eligibility to take promotional examinations. Intermittent, extra-help employees are limited in their employment to a maximum of 1,380 hours within any twelve-month consecutive period. Extra-help employees who meet the eligibility requirements may qualify for a County contribution toward medical coverage. Bilingual positions require English and Spanish skills at the fluent (reading, writing, and conversational) level. Applicants who wish to be considered for a bilingual position must indicate their level of skill in the required supplemental questionnaire. An examination will be conducted prior to employment in a bilingual position to confirm the level of skill in this area. Bilingual premium pay is $1.50/hour for fluent skill sets. This Alcohol and Other Drug Services Counselor I employment list may also be used to fill future full-time, part-time, or extra-help English monolingual or fluent bilingual English/Spanish positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of training and experience that would provide the opportunity to acquire the knowledge and abilities listed. A typical way to obtain the required knowledge and abilities would be either: One year of experience with responsibilities involving alcohol and drug treatment and education programs and academic coursework in sociology, psychology, alcohol and other drug services and other closely related fields. OR Some experience with responsibilities involving alcohol and other drug treatment and education programs and possession of a bachelor’s degree in sociology, psychology, alcohol and other services drug treatment or other closely related fields. License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position. Special Qualification: All employees of this class must register, obtain, and maintain a Counselor Certification as defined by the California Code of Regulations, Chapter 8: Certification of Alcohol and Other Drug Counselors. Upon appointment to this class, employees will have six months to register and five years to obtain Certification from an ADP approved certifying organization whose curriculum includes a minimum of 240 hours of formal classroom training. Human Resources will waive the Counselor Certification requirement for licensed professionals (or registered interns) who successfully pass a written examination similar to that administered for Certification. This examination will be administered by the Sonoma County Human Resources Department, and will be designed to measure those areas included in the curriculum required for certification. Additional Special Qualification: Some positions may require the ability to fluently speak and write a language other than English. Knowledge, Skills, and Abilities Working knowledge of: the needs, problems, attitudes and behavior problems of the alcohol and drug abusing person; basic principles of individual and group behavior; socio-economic, environmental, and cultural factors affecting the behavior of alcohol and drug abusing persons; principles and techniques of group, family and individual counseling; laws, rules, regulations and department policies related to client confidentiality; counseling techniques related to the treatment of alcohol and other drug abusing clients; services and resources provided through other governmental agencies and community-based organizations. Knowledge of: County program policies and procedures; court procedures and etiquette; County, State and Federal laws governing public alcohol and other drug abuse programs. Ability to: understand and apply County alcohol and other drug program policies and procedures; provide consultative services in complex situations involving behavioral and physiological conditions of the alcohol/drug client; evaluate the behavioral and physiological conditions of the alcohol/drug client; coordinate the delivery of alcohol and other drug abuse services; analyze situation accurately and adopt an effective course of action; recognize problems which call for the use of public and private community resources; effectively listen, mediate and resolve complaints; read, interpret, apply, and explain complex regulations and reports; communicate effectively with persons from a variety of social, cultural, and economic backgrounds; establish and maintain effective work relationships with all types of persons encountered in the course of work; develop rapport and maintain cooperative relationships with clients and service providers; read, understand, apply and explain regulations and procedures governing job training programs; work effectively as part of a multi-disciplinary team; use computers and related equipment as necessary for job assignments. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%).Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: SZ HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generousCounty contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Aug 23, 2024
Full Time
Position Information Make a positive difference in the lives of others in our community as an Alcohol and Other Drug Services Counselor I with the County of Sonoma! Starting salary up to $45.14/hour ($94,212/year), a competitive total compensation package*, an additional $1.50 per hour for fluent bilingual positions** , AND a $15,000 Signing Bonus!*** Please note that California Health and Safety Code Section 11833(b)(1) requires Alcohol and Other Drug Services Counselors to be licensed, registered, or certified. Applicants who do not meet this qualification will not be considered qualified for this position. A list of approved certification agencies recognized by the California Department of Health Care Services (DHCS) may be found on the DHCS website . The County of Sonoma Department of Health Services (DHS) seeks qualified candidates to fill multiple full-time and intermittent extra-help Alcohol and Other Drug Services (AODS) Counselor positions for multiple programs in Santa Rosa at either the I or II levels. If you are interested in being considered for the positions at the II level as well, you must apply to the separate concurrent recruitment currently being conducted. To learn more about working as a County of Sonoma Alcohol and Other Drug Services professional, see Laura's story here . As an ideal candidate for these positions, you will possess many of the following: One year of experience managing alcohol and other drug treatment and education programs A valid certification as an AODS Counselor Experience working with clients to resolve conflicts and de-escalate situations Effective communication skills and the ability to work with individuals from diverse social, cultural, and economic backgrounds A desire to work in a fast-paced, highly dynamic environment The ability to develop rapport with clients and service providers and maintain cooperative relationships An understanding of working with justice-involved clients to reduce recidivism and increase access to services The ability to efficiently navigate electronic health records and manage documentation while multitasking Alcohol and Other Drug Services Counselors will generally be responsible for case management, crisis assessment, counseling, and education for individuals in this community. Alcohol and Other Drug Services Counselors may work in a variety of programs, including: Crisis Assessment, Prevention, and Education Team (CAPE) The Crisis Assessment, Prevention, and Education (CAPE) Team provides services on site at select high schools in Sonoma County. There will be a CAPE Team in each region of the County which includes an AODS Counselor and a Behavioral Health Clinician. Services include mental health crisis response, screening, linkage and referral to mental health and substance use treatment, substance use prevention and early intervention services, and education for students, school staff, families and the community about mental health and substance use disorders in youth. Mobile Support Team (MST) The Mobile Support Team is a 24/7 service providing mobile crisis intervention, de-escalation, evaluation, resources, and referrals county-wide. The MST staffs the Santa Rosa-based response team and provides backup to the other crisis teams in the area. Positions assigned to the MST are responsible for staffing the call center and taking Behavioral Health crisis calls from the community. AODS Counselors will triage and determine the level of crisis response for the mobile response team to respond in the field. When staffing the mobile response team, AODS Counselors will be responsible for crisis assessment, developing and implementing safety plans, and conducting warm handoffs. Driving Under the Influence (DUI) The Driving Under the Influence Program works with the Court to provide services to first-time and multiple offenders. The DUI Program is a state-mandated service that is governed by Title 9 of the California Code of Regulations, which requires ongoing monitoring for compliance. Positions assigned to the DUI program must have two years of experience providing alcohol and/or drug education and will provide case management, counseling, consultation, education, and evaluations to individuals, groups, and families participating in the program. AODS Counselors also screen and assess clients, prepare court and client program reports, provide diversion services, and assist in planning and coordinating services. Adolescent Treatment Program (ATP) The Adolescent Treatment Program provides screening, assessment, and individual and group education/counseling services to justice-involved juveniles at Los Guilicos Juvenile Hall and Valley of the Moon Children’s Center. AODS Counselors in this position will provide screening, consultation, assessment, education, and resources for non-custody juvenile probation clients. They will also work collaboratively with members of the Human Services Department and other Behavioral Health teams. County SUD Outpatient (OTP) County SUD Outpatient operates at the Day Reporting Center (DRC) and is done in collaboration with the Adult Probation Department. Probation Staff are present on-site at the DRC and may be involved with the County SUD OTP activities, including but not limited to case management sessions and check-ins. The Probation Staff conducts “team case planning meetings,” and the frequency of these meetings is referenced in the participant handbook. New Program staff will attend required orientation activities by both Probation and DHS. AODS Counselors assigned to this program will assist in facilitating AOD group sessions, one-on-one counseling, and conducting ASAM assessments. For further information regarding the department and its programs, services, and partnerships, please visit the DHS website . What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Hiring Incentive*** - (Prorated based on FTE) The Department of Health Services is currently offering a $15,000 signing bonus paid over three installments during the first two years of service for permanent full-time and part-time positions Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Career Advancement - With time and good performance, the opportunity for advancement to Alcohol and Other Drug Services Counselor II Bilingual Premium Pay** - An additional $1.50/hour on top of the hourly pay rate for fluent bilingual positions Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $850 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Engineers and Scientists of California Union Local 20 Memorandum of Understanding (ESC MOU) and our Employee Benefits Directory . EXTRA-HELP EMPLOYMENT Extra-help employees relieve or augment permanent staff. Intermittent, extra-help employees are not in the classified civil service and do not have property rights to permanently allocated positions. In addition, they do not receive most regular employee benefits such as long-term disability insurance coverage; accrual of vacation; participation in the County retirement program; or eligibility to take promotional examinations. Intermittent, extra-help employees are limited in their employment to a maximum of 1,380 hours within any twelve-month consecutive period. Extra-help employees who meet the eligibility requirements may qualify for a County contribution toward medical coverage. Bilingual positions require English and Spanish skills at the fluent (reading, writing, and conversational) level. Applicants who wish to be considered for a bilingual position must indicate their level of skill in the required supplemental questionnaire. An examination will be conducted prior to employment in a bilingual position to confirm the level of skill in this area. Bilingual premium pay is $1.50/hour for fluent skill sets. This Alcohol and Other Drug Services Counselor I employment list may also be used to fill future full-time, part-time, or extra-help English monolingual or fluent bilingual English/Spanish positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of training and experience that would provide the opportunity to acquire the knowledge and abilities listed. A typical way to obtain the required knowledge and abilities would be either: One year of experience with responsibilities involving alcohol and drug treatment and education programs and academic coursework in sociology, psychology, alcohol and other drug services and other closely related fields. OR Some experience with responsibilities involving alcohol and other drug treatment and education programs and possession of a bachelor’s degree in sociology, psychology, alcohol and other services drug treatment or other closely related fields. License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position. Special Qualification: All employees of this class must register, obtain, and maintain a Counselor Certification as defined by the California Code of Regulations, Chapter 8: Certification of Alcohol and Other Drug Counselors. Upon appointment to this class, employees will have six months to register and five years to obtain Certification from an ADP approved certifying organization whose curriculum includes a minimum of 240 hours of formal classroom training. Human Resources will waive the Counselor Certification requirement for licensed professionals (or registered interns) who successfully pass a written examination similar to that administered for Certification. This examination will be administered by the Sonoma County Human Resources Department, and will be designed to measure those areas included in the curriculum required for certification. Additional Special Qualification: Some positions may require the ability to fluently speak and write a language other than English. Knowledge, Skills, and Abilities Working knowledge of: the needs, problems, attitudes and behavior problems of the alcohol and drug abusing person; basic principles of individual and group behavior; socio-economic, environmental, and cultural factors affecting the behavior of alcohol and drug abusing persons; principles and techniques of group, family and individual counseling; laws, rules, regulations and department policies related to client confidentiality; counseling techniques related to the treatment of alcohol and other drug abusing clients; services and resources provided through other governmental agencies and community-based organizations. Knowledge of: County program policies and procedures; court procedures and etiquette; County, State and Federal laws governing public alcohol and other drug abuse programs. Ability to: understand and apply County alcohol and other drug program policies and procedures; provide consultative services in complex situations involving behavioral and physiological conditions of the alcohol/drug client; evaluate the behavioral and physiological conditions of the alcohol/drug client; coordinate the delivery of alcohol and other drug abuse services; analyze situation accurately and adopt an effective course of action; recognize problems which call for the use of public and private community resources; effectively listen, mediate and resolve complaints; read, interpret, apply, and explain complex regulations and reports; communicate effectively with persons from a variety of social, cultural, and economic backgrounds; establish and maintain effective work relationships with all types of persons encountered in the course of work; develop rapport and maintain cooperative relationships with clients and service providers; read, understand, apply and explain regulations and procedures governing job training programs; work effectively as part of a multi-disciplinary team; use computers and related equipment as necessary for job assignments. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%).Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: SZ HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generousCounty contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Sonoma County, CA
Santa Rosa, California, United States
Position Information Make a positive difference in the lives of others in our community as an Alcohol and Other Drug Services Counselor II with the County of Sonoma Starting salary up to $49.40/hour ($103,103/year), a competitive total compensation package*, an additional $1.50 per hour for fluent bilingual positions** , AND a $15,000 Signing Bonus!*** Please note that California Health and Safety Code Section 11833(b)(1) requires Alcohol and Other Drug Services Counselors to be licensed, registered, or certified. Applicants who do not meet this qualification will not be considered qualified for this position. A list of approved certification agencies recognized by the California Department of Health Care Services (DHCS) may be found on the DHCS website . The County of Sonoma Department of Health Services (DHS) seeks qualified candidates to fill multiple full-time and intermittent extra-help Alcohol and Other Drug Services (AODS) Counselor positions for multiple programs in Santa Rosa at either the I or II levels. If you are interested in being considered for the positions at the I level as well, you must apply to the separate concurrent recruitment currently being conducted. To learn more about working as a County of Sonoma Alcohol and Other Drug Services professional, see Laura's story here . As an ideal candidate for these positions, you will possess many of the following: Two or more years of experience managing alcohol and other drug treatment and education programs Certification as an AODS Counselor Knowledge of trauma-informed care practices The ability to communicate effectively and work with individuals from diverse social, cultural, and economic backgrounds The ability to work effectively as a member of a multi-disciplinary team A desire to work in a fast-paced, highly dynamic environment The ability to develop rapport with clients and service providers and maintain cooperative relationships An understanding of working with justice-involved clients to reduce recidivism and increase access to services The ability to efficiently navigate electronic health records and manage documentation while multitasking Alcohol and Other Drug Services Counselors will generally be responsible for case management, crisis assessment, counseling, and education for individuals in this community. Alcohol and Other Drug Services Counselors may work in a variety of programs, including: Crisis Assessment, Prevention, and Education Team (CAPE) The Crisis Assessment, Prevention, and Education (CAPE) Team provides services on site at select high schools in Sonoma County. There will be a CAPE Team in each region of the County which includes an AODS Counselor and a Behavioral Health Clinician. Services include mental health crisis response, screening, linkage and referral to mental health and substance use treatment, substance use prevention and early intervention services, and education for students, school staff, families and the community about mental health and substance use disorders in youth. Mobile Support Team (MST) The Mobile Support Team is a 24/7 service providing mobile crisis intervention, de-escalation, evaluation, resources, and referrals county-wide. The MST staffs the Santa Rosa-based response team and provides backup to the other crisis teams in the area. Positions assigned to the MST are responsible for staffing the call center and taking Behavioral Health crisis calls from the community. AODS Counselors will triage and determine the level of crisis response for the mobile response team to respond in the field. When staffing the mobile response team, AODS Counselors will be responsible for crisis assessment, developing and implementing safety plans, and conducting warm handoffs. Driving Under the Influence (DUI) The Driving Under the Influence Program works with the Court to provide services to first-time and multiple offenders. The DUI Program is a state-mandated service that is governed by Title 9 of the California Code of Regulations, which requires ongoing monitoring for compliance. Positions assigned to the DUI program must have two years of experience providing alcohol and/or drug education and will provide case management, counseling, consultation, education, and evaluations to individuals, groups, and families participating in the program. AODS Counselors also screen and assess clients, prepare court and client program reports, provide diversion services, and assist in planning and coordinating services. Adolescent Treatment Program (ATP) The Adolescent Treatment Program provides screening, assessment, and individual and group education/counseling services to justice-involved juveniles at Los Guilicos Juvenile Hall and Valley of the Moon Children’s Center. AODS Counselors in this position will provide screening, consultation, assessment, education, and resources for non-custody juvenile probation clients. They will work collaboratively with members of the Human Services Department and other Behavioral Health teams. County SUD Outpatient (OTP) County SUD Outpatient operates at the Day Reporting Center (DRC) and is done in collaboration with the Adult Probation Department. Probation Staff are present on-site at the DRC and may be involved with the County SUD OTP activities, including but not limited to case management sessions and check-ins. The Probation Staff conducts “team case planning meetings,” and the frequency of these meetings is referenced in the participant handbook. New Program staff will attend required orientation activities by both Probation and DHS. AODS Counselors assigned to this program will assist in facilitating AOD group sessions, one-on-one counseling, and conducting ASAM assessments. For further information regarding the department and its programs, services, and partnerships, please visit the DHS website . What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Hiring Incentive*** - (Prorated based on FTE) The Department of Health Services is currently offering a $15,000 signing bonus paid over three installments during the first two years of service for permanent full-time and part-time positions Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Bilingual Premium Pay** - An additional $1.50/hour on top of the hourly pay rate for fluent bilingual positions Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $850 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Engineers and Scientists of California Union Local 20 Memorandum of Understanding (ESC MOU) and our Employee Benefits Directory . EXTRA-HELP EMPLOYMENT Extra-help employees relieve or augment permanent staff. Intermittent, extra-help employees are not in the classified civil service and do not have property rights to permanently allocated positions. In addition, they do not receive most regular employee benefits such as long-term disability insurance coverage; accrual of vacation; participation in the County retirement program; or eligibility to take promotional examinations. Intermittent, extra-help employees are limited in their employment to a maximum of 1,380 hours within any twelve-month consecutive period. Extra-help employees who meet the eligibility requirements may qualify for a County contribution toward medical coverage. Bilingual positions require English and Spanish skills at the fluent (reading, writing, and conversational) level. Applicants who wish to be considered for a bilingual position must indicate their level of skill in the required supplemental questionnaire. An examination will be conducted prior to employment in a bilingual position to confirm the level of skill in this area. Bilingual premium pay is $1.50/hour for fluent skill sets. This Alcohol and Other Drug Services Counselor II employment list may also be used to fill future full-time, part-time, or extra-help English monolingual or fluent bilingual English/Spanish positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of training and experience that would provide the opportunity to acquire the knowledge and abilities listed. A typical way to obtain the required knowledge and abilities would be either: Two years of experience equivalent to the Sonoma County class of Alcohol and Other Drug Services Counselor I with responsibilities involving alcohol and drug treatment and education programs that directly relate to the knowledge and skills listed above and academic coursework in sociology, psychology, alcohol and other drug services and other closely related fields. OR One year of experience equivalent to the Sonoma County class of Alcohol and Other Drug Services Counselor II with responsibilities involving alcohol and other drug treatment and education programs and possession of a bachelor’s degree in sociology, psychology, alcohol and other services drug treatment or other closely related fields. License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position. Special Qualification: All employees of this class must register, obtain, and maintain a Counselor Certification as defined by the California Code of Regulations, Chapter 8: Certification of Alcohol and Other Drug Counselors. Upon appointment to this class, employees will have six months to register and five years to obtain Certification from an ADP approved certifying organization whose curriculum includes a minimum of 240 hours of formal classroom training. Human Resources will waive the Counselor Certification requirement for licensed professionals (or registered interns) who successfully pass a written examination similar to that administered for Certification. This examination will be administered by the Sonoma County Human Resources Department, and will be designed to measure those areas included in the curriculum required for certification. Additional Special Qualification: Some positions may require the ability to fluently speak and write a language other than English. Knowledge, Skills, and Abilities Working knowledge of: the needs, problems, attitudes and behavior problems of the alcohol and drug abusing person; modern methods of diagnosing and treating persons who abuse alcohol and drugs; basic principles of individual and group behavior; socio-economic, environmental, and cultural factors affecting the behavior of alcohol and drug abusing persons; principles and techniques of group, family and individual counseling; laws, rules, regulations and department policies related to client confidentiality; counseling techniques related to the treatment of alcohol and other drug abusing clients; services and resources provided through other governmental agencies and community-based organizations. Knowledge of: County program policies and procedures; court procedures and etiquette; County, State and Federal laws governing public alcohol and other drug abuse programs; community organizations involved in alcohol and other drug abuse programs; principles of supervision; effective personnel practices including recognition, performance evaluation, and progressive discipline; principles and techniques of employee training. Ability to: oversee and coordinate the work of other staff; train, develop and lead staff; understand and apply County alcohol and other drug program policies and procedures; provide consultative services in complex situations involving behavioral and physiological conditions of the alcohol/drug client; evaluate the behavioral and physiological conditions of the alcohol/drug client; coordinate the delivery of alcohol and other drug abuse services; analyze situation accurately and adopt an effective course of action; recognize problems which call for the use of public and private community resources; establish and maintain cooperative working relationships; effectively listen, mediate and resolve complaints; read, interpret, apply, and explain complex regulations and reports; communicate effectively with persons from a variety of social, cultural, and economic backgrounds; establish and maintain effective work relationships with all types of persons encountered in the course of work; develop rapport and maintain cooperative relationships with clients and service providers; read, understand, apply and explain regulations and procedures governing job training programs; work effectively as part of a multi-disciplinary team; use computers and related equipment as necessary for job assignments. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%).Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: SZ HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generousCounty contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Aug 23, 2024
Full Time
Position Information Make a positive difference in the lives of others in our community as an Alcohol and Other Drug Services Counselor II with the County of Sonoma Starting salary up to $49.40/hour ($103,103/year), a competitive total compensation package*, an additional $1.50 per hour for fluent bilingual positions** , AND a $15,000 Signing Bonus!*** Please note that California Health and Safety Code Section 11833(b)(1) requires Alcohol and Other Drug Services Counselors to be licensed, registered, or certified. Applicants who do not meet this qualification will not be considered qualified for this position. A list of approved certification agencies recognized by the California Department of Health Care Services (DHCS) may be found on the DHCS website . The County of Sonoma Department of Health Services (DHS) seeks qualified candidates to fill multiple full-time and intermittent extra-help Alcohol and Other Drug Services (AODS) Counselor positions for multiple programs in Santa Rosa at either the I or II levels. If you are interested in being considered for the positions at the I level as well, you must apply to the separate concurrent recruitment currently being conducted. To learn more about working as a County of Sonoma Alcohol and Other Drug Services professional, see Laura's story here . As an ideal candidate for these positions, you will possess many of the following: Two or more years of experience managing alcohol and other drug treatment and education programs Certification as an AODS Counselor Knowledge of trauma-informed care practices The ability to communicate effectively and work with individuals from diverse social, cultural, and economic backgrounds The ability to work effectively as a member of a multi-disciplinary team A desire to work in a fast-paced, highly dynamic environment The ability to develop rapport with clients and service providers and maintain cooperative relationships An understanding of working with justice-involved clients to reduce recidivism and increase access to services The ability to efficiently navigate electronic health records and manage documentation while multitasking Alcohol and Other Drug Services Counselors will generally be responsible for case management, crisis assessment, counseling, and education for individuals in this community. Alcohol and Other Drug Services Counselors may work in a variety of programs, including: Crisis Assessment, Prevention, and Education Team (CAPE) The Crisis Assessment, Prevention, and Education (CAPE) Team provides services on site at select high schools in Sonoma County. There will be a CAPE Team in each region of the County which includes an AODS Counselor and a Behavioral Health Clinician. Services include mental health crisis response, screening, linkage and referral to mental health and substance use treatment, substance use prevention and early intervention services, and education for students, school staff, families and the community about mental health and substance use disorders in youth. Mobile Support Team (MST) The Mobile Support Team is a 24/7 service providing mobile crisis intervention, de-escalation, evaluation, resources, and referrals county-wide. The MST staffs the Santa Rosa-based response team and provides backup to the other crisis teams in the area. Positions assigned to the MST are responsible for staffing the call center and taking Behavioral Health crisis calls from the community. AODS Counselors will triage and determine the level of crisis response for the mobile response team to respond in the field. When staffing the mobile response team, AODS Counselors will be responsible for crisis assessment, developing and implementing safety plans, and conducting warm handoffs. Driving Under the Influence (DUI) The Driving Under the Influence Program works with the Court to provide services to first-time and multiple offenders. The DUI Program is a state-mandated service that is governed by Title 9 of the California Code of Regulations, which requires ongoing monitoring for compliance. Positions assigned to the DUI program must have two years of experience providing alcohol and/or drug education and will provide case management, counseling, consultation, education, and evaluations to individuals, groups, and families participating in the program. AODS Counselors also screen and assess clients, prepare court and client program reports, provide diversion services, and assist in planning and coordinating services. Adolescent Treatment Program (ATP) The Adolescent Treatment Program provides screening, assessment, and individual and group education/counseling services to justice-involved juveniles at Los Guilicos Juvenile Hall and Valley of the Moon Children’s Center. AODS Counselors in this position will provide screening, consultation, assessment, education, and resources for non-custody juvenile probation clients. They will work collaboratively with members of the Human Services Department and other Behavioral Health teams. County SUD Outpatient (OTP) County SUD Outpatient operates at the Day Reporting Center (DRC) and is done in collaboration with the Adult Probation Department. Probation Staff are present on-site at the DRC and may be involved with the County SUD OTP activities, including but not limited to case management sessions and check-ins. The Probation Staff conducts “team case planning meetings,” and the frequency of these meetings is referenced in the participant handbook. New Program staff will attend required orientation activities by both Probation and DHS. AODS Counselors assigned to this program will assist in facilitating AOD group sessions, one-on-one counseling, and conducting ASAM assessments. For further information regarding the department and its programs, services, and partnerships, please visit the DHS website . What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Hiring Incentive*** - (Prorated based on FTE) The Department of Health Services is currently offering a $15,000 signing bonus paid over three installments during the first two years of service for permanent full-time and part-time positions Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Bilingual Premium Pay** - An additional $1.50/hour on top of the hourly pay rate for fluent bilingual positions Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $850 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Engineers and Scientists of California Union Local 20 Memorandum of Understanding (ESC MOU) and our Employee Benefits Directory . EXTRA-HELP EMPLOYMENT Extra-help employees relieve or augment permanent staff. Intermittent, extra-help employees are not in the classified civil service and do not have property rights to permanently allocated positions. In addition, they do not receive most regular employee benefits such as long-term disability insurance coverage; accrual of vacation; participation in the County retirement program; or eligibility to take promotional examinations. Intermittent, extra-help employees are limited in their employment to a maximum of 1,380 hours within any twelve-month consecutive period. Extra-help employees who meet the eligibility requirements may qualify for a County contribution toward medical coverage. Bilingual positions require English and Spanish skills at the fluent (reading, writing, and conversational) level. Applicants who wish to be considered for a bilingual position must indicate their level of skill in the required supplemental questionnaire. An examination will be conducted prior to employment in a bilingual position to confirm the level of skill in this area. Bilingual premium pay is $1.50/hour for fluent skill sets. This Alcohol and Other Drug Services Counselor II employment list may also be used to fill future full-time, part-time, or extra-help English monolingual or fluent bilingual English/Spanish positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of training and experience that would provide the opportunity to acquire the knowledge and abilities listed. A typical way to obtain the required knowledge and abilities would be either: Two years of experience equivalent to the Sonoma County class of Alcohol and Other Drug Services Counselor I with responsibilities involving alcohol and drug treatment and education programs that directly relate to the knowledge and skills listed above and academic coursework in sociology, psychology, alcohol and other drug services and other closely related fields. OR One year of experience equivalent to the Sonoma County class of Alcohol and Other Drug Services Counselor II with responsibilities involving alcohol and other drug treatment and education programs and possession of a bachelor’s degree in sociology, psychology, alcohol and other services drug treatment or other closely related fields. License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position. Special Qualification: All employees of this class must register, obtain, and maintain a Counselor Certification as defined by the California Code of Regulations, Chapter 8: Certification of Alcohol and Other Drug Counselors. Upon appointment to this class, employees will have six months to register and five years to obtain Certification from an ADP approved certifying organization whose curriculum includes a minimum of 240 hours of formal classroom training. Human Resources will waive the Counselor Certification requirement for licensed professionals (or registered interns) who successfully pass a written examination similar to that administered for Certification. This examination will be administered by the Sonoma County Human Resources Department, and will be designed to measure those areas included in the curriculum required for certification. Additional Special Qualification: Some positions may require the ability to fluently speak and write a language other than English. Knowledge, Skills, and Abilities Working knowledge of: the needs, problems, attitudes and behavior problems of the alcohol and drug abusing person; modern methods of diagnosing and treating persons who abuse alcohol and drugs; basic principles of individual and group behavior; socio-economic, environmental, and cultural factors affecting the behavior of alcohol and drug abusing persons; principles and techniques of group, family and individual counseling; laws, rules, regulations and department policies related to client confidentiality; counseling techniques related to the treatment of alcohol and other drug abusing clients; services and resources provided through other governmental agencies and community-based organizations. Knowledge of: County program policies and procedures; court procedures and etiquette; County, State and Federal laws governing public alcohol and other drug abuse programs; community organizations involved in alcohol and other drug abuse programs; principles of supervision; effective personnel practices including recognition, performance evaluation, and progressive discipline; principles and techniques of employee training. Ability to: oversee and coordinate the work of other staff; train, develop and lead staff; understand and apply County alcohol and other drug program policies and procedures; provide consultative services in complex situations involving behavioral and physiological conditions of the alcohol/drug client; evaluate the behavioral and physiological conditions of the alcohol/drug client; coordinate the delivery of alcohol and other drug abuse services; analyze situation accurately and adopt an effective course of action; recognize problems which call for the use of public and private community resources; establish and maintain cooperative working relationships; effectively listen, mediate and resolve complaints; read, interpret, apply, and explain complex regulations and reports; communicate effectively with persons from a variety of social, cultural, and economic backgrounds; establish and maintain effective work relationships with all types of persons encountered in the course of work; develop rapport and maintain cooperative relationships with clients and service providers; read, understand, apply and explain regulations and procedures governing job training programs; work effectively as part of a multi-disciplinary team; use computers and related equipment as necessary for job assignments. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%).Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: SZ HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generousCounty contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Sonoma County, CA
Santa Rosa, California, United States
Position Information Bring your ability to give high-quality, compassionate care to the Department of Health Services ! Multiple monolingual and fluent bilingual (English/Spanish) positions are available! Starting salary up to $30.30/hour*! PLUS, an additional $1.50/hour on top of the hourly pay rate for fluent bilingual positions! Please note that California Health and Safety Code Section 11833(b)(1) requires Alcohol and Other Drug Services Assistants to be licensed, registered, or certified. Applicants who do not meet this qualification will not be considered qualified for this position. A list of approved certification agencies recognized by the California Department of Health Care Services (DHCS) may be found on the DHCS website . The County of Sonoma Department of Health Services (DHS) is seeking qualified candidates to fill monolingual (English) and fluent bilingual (English/Spanish) Alcohol and Other Drug Services Assistant I positions for their Drug Testing Program in Santa Rosa. DHS is currently recruiting to fill multiple positions at either the I or II levels. If you are interested in being considered at the different levels of this opportunity, you must apply to the separate concurrent recruitments being conducted for each level. As an extra-help Alcohol and Other Drug Services (AODS) Assistant I, you will perform alcohol/drug screening through urinalysis, retinal scan, and breathalyzer testing and provide paraprofessional services and clerical support for the Behavioral Health Division's Drug Testing Unit. Additional responsibilities will include: Ensuring consistent adherence to Chain of Custody handling procedures during the transfer of client urinalysis specimens from clients to testing staff Packaging client urinalysis samples for daily pickup by testing laboratory couriers Learning to and operating a Passpoint retinal scan machine and breathalyzer for client drug and alcohol screening Running comprehensive reports at the end of the shift to capture data of clients screened via the Passpoint machine Accurately entering the client encounter screening data into the Smart Care database Collecting and recording client fee payments and reconciling daily payments collected Learning to perform daily updates and corrections to testing records in the Smart Care database using the verification procedure Completing and verifying the daily Urinalysis (UA) count sheet Providing email reports to case managers regarding client absences, refusals/inability to provide specimens, and instances of client non-cooperation with testing procedures Consistently executing all activities in strict adherence to confidentiality rules, current testing program policies and procedures, and other applicable regulations Conducting client transports for programs as needed with professionalism and efficiency As the ideal candidate to join our team, you are determined to provide high-quality, compassionate care and possess: Experience working with AODS clients in an AODS program and the ability to maintain confidentiality Knowledge and experience in data entry and database management The ability to communicate effectively and work with individuals from a variety of social, cultural, and economic backgrounds Strong attention to detail and the ability to ensure accurate data entry, recordkeeping, and documentation An aptitude for developing rapport and maintaining cooperative relationships with clients, service providers, and partner agencies Intermediate Microsoft Office skills and knowledge of virtual meeting platforms such as Zoom and WebEx The ability to work a flexible schedule, as needed, including some evening and weekend shifts EXTRA-HELP EMPLOYMENT Extra-help employees relieve or augment permanent staff. Intermittent, extra-help employees are not in the classified civil service and do not have property rights to permanently allocated positions. In addition, they do not receive most regular employee benefits such as long-term disability insurance coverage; accrual of vacation; participation in the County retirement program; or eligibility to take promotional examinations. Intermittent, extra-help employees are limited in their employment to a maximum of 1,380 hours within any twelve-month consecutive period. Extra-help employees who meet the eligibility requirements may qualify for a County contribution toward medical coverage. This recruitment is being conducted to fill intermittent, extra-help Alcohol and Other Drug Services Assistant I positions in DHS. This employment list may also be used to fill future extra-help positions as they occur during the active status of this list. Bilingual positions require English and Spanish skills at the fluent (reading, writing, and conversational) level. Applicants who wish to be considered for a bilingual position must indicate their level of skill in the required supplemental questionnaire. An examination will be conducted prior to employment in a bilingual position to confirm the level of skill in this area. Bilingual premium pay is $1.50/hour for fluent skill sets. * Salary is negotiable within the established range. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of training and experience that would provide the opportunity to acquire the knowledge and abilities listed. A typical way to obtain the required knowledge and abilities would be either: six months of experience either paid or volunteer working with alcoholics and/or drug addicts in a treatment and/or recovery program that would provide basic understanding of the needs of alcohol and other drug abusing persons. OR Related coursework, training, conferences and workshops that would provide basic understanding of the needs of the alcohol and other drug abusing person. License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position. Special Qualification: All employees of this class must register, obtain, and maintain a Counselor Certification as defined by the California Code of Regulations, Chapter 8: Certification of Alcohol and Other Drug Counselors. Upon appointment to this class, employees will have six months to register and five years to obtain Certification from an ADP approved certifying organization whose curriculum includes a minimum of 240 hours of formal classroom training. Human Resources will waive the Counselor Certification requirement for licensed professionals (or registered interns) who successfully pass a written examination similar to that administered for Certification. This examination will be administered by the Sonoma County Human Resources Department, and will be designed to measure those areas included in the curriculum required for certification. Additional Special Qualification: Some positions may require the ability to fluently speak and write a language other than English. Knowledge, Skills, and Abilities Working Knowledge of: the needs, problems, attitudes and behavior problems of the alcohol and drug abusing person. Knowledge of: Basic principles of individual and group behavior; Socio-economic, environmental, and cultural factors affecting the behavior of alcohol and drug abusing persons; Services and resources provided through other governmental agencies and community-based organizations. Ability to: learn how to interpret and apply County Alcohol and Other Drug Services Program policies and procedures; learn informal/peer counseling techniques; work irregular hours, different shifts, weekends and holidays; understand and follow oral and written instructions; stand for long periods of time, stoop, lift clients, and lift heavy articles in accordance with accepted safety standards and perform physical tasks as required; learn how to evaluate the behavioral and physiological conditions of the alcohol/drug client; learn how to coordinate the delivery of alcohol and other drug abuse services; analyze situation accurately and adopt an effective course of action; recognize problems which call for the use of public and private community resources; effectively listen, mediate and resolve complaints; read, interpret, apply, and explain complex regulations and reports; communicate effectively with persons from a variety of social, cultural, and economic backgrounds; establish and maintain effective work relationships with all types of persons encountered in the course of work; develop rapport and maintain cooperative relationships with clients and service providers; read, understand, apply and explain regulations and procedures governing job training programs; work effectively as part of a multi-disciplinary team; use computers and related equipment as necessary for job assignments. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions are used to evaluate your qualifications. Please provide sufficient information to allow for a thorough evaluation of your qualifications. The selection procedure will consist of the following examination: An Application and Supplemental Questionnaire Appraisal Examination (pass/not pass) will be conducted to evaluate each applicant's combination of educational coursework, training, experience, knowledge, and abilities that relate to this position to ensure satisfaction of the minimum qualifications for this position. Candidates who possess the minimum qualifications for the position will be placed on an extra-help employment list and referred to the department. The department may contact candidates from the employment list who possess the most appropriate job-related qualifications for further consideration. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: SZ HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generousCounty contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Jul 14, 2024
Variable Shift
Position Information Bring your ability to give high-quality, compassionate care to the Department of Health Services ! Multiple monolingual and fluent bilingual (English/Spanish) positions are available! Starting salary up to $30.30/hour*! PLUS, an additional $1.50/hour on top of the hourly pay rate for fluent bilingual positions! Please note that California Health and Safety Code Section 11833(b)(1) requires Alcohol and Other Drug Services Assistants to be licensed, registered, or certified. Applicants who do not meet this qualification will not be considered qualified for this position. A list of approved certification agencies recognized by the California Department of Health Care Services (DHCS) may be found on the DHCS website . The County of Sonoma Department of Health Services (DHS) is seeking qualified candidates to fill monolingual (English) and fluent bilingual (English/Spanish) Alcohol and Other Drug Services Assistant I positions for their Drug Testing Program in Santa Rosa. DHS is currently recruiting to fill multiple positions at either the I or II levels. If you are interested in being considered at the different levels of this opportunity, you must apply to the separate concurrent recruitments being conducted for each level. As an extra-help Alcohol and Other Drug Services (AODS) Assistant I, you will perform alcohol/drug screening through urinalysis, retinal scan, and breathalyzer testing and provide paraprofessional services and clerical support for the Behavioral Health Division's Drug Testing Unit. Additional responsibilities will include: Ensuring consistent adherence to Chain of Custody handling procedures during the transfer of client urinalysis specimens from clients to testing staff Packaging client urinalysis samples for daily pickup by testing laboratory couriers Learning to and operating a Passpoint retinal scan machine and breathalyzer for client drug and alcohol screening Running comprehensive reports at the end of the shift to capture data of clients screened via the Passpoint machine Accurately entering the client encounter screening data into the Smart Care database Collecting and recording client fee payments and reconciling daily payments collected Learning to perform daily updates and corrections to testing records in the Smart Care database using the verification procedure Completing and verifying the daily Urinalysis (UA) count sheet Providing email reports to case managers regarding client absences, refusals/inability to provide specimens, and instances of client non-cooperation with testing procedures Consistently executing all activities in strict adherence to confidentiality rules, current testing program policies and procedures, and other applicable regulations Conducting client transports for programs as needed with professionalism and efficiency As the ideal candidate to join our team, you are determined to provide high-quality, compassionate care and possess: Experience working with AODS clients in an AODS program and the ability to maintain confidentiality Knowledge and experience in data entry and database management The ability to communicate effectively and work with individuals from a variety of social, cultural, and economic backgrounds Strong attention to detail and the ability to ensure accurate data entry, recordkeeping, and documentation An aptitude for developing rapport and maintaining cooperative relationships with clients, service providers, and partner agencies Intermediate Microsoft Office skills and knowledge of virtual meeting platforms such as Zoom and WebEx The ability to work a flexible schedule, as needed, including some evening and weekend shifts EXTRA-HELP EMPLOYMENT Extra-help employees relieve or augment permanent staff. Intermittent, extra-help employees are not in the classified civil service and do not have property rights to permanently allocated positions. In addition, they do not receive most regular employee benefits such as long-term disability insurance coverage; accrual of vacation; participation in the County retirement program; or eligibility to take promotional examinations. Intermittent, extra-help employees are limited in their employment to a maximum of 1,380 hours within any twelve-month consecutive period. Extra-help employees who meet the eligibility requirements may qualify for a County contribution toward medical coverage. This recruitment is being conducted to fill intermittent, extra-help Alcohol and Other Drug Services Assistant I positions in DHS. This employment list may also be used to fill future extra-help positions as they occur during the active status of this list. Bilingual positions require English and Spanish skills at the fluent (reading, writing, and conversational) level. Applicants who wish to be considered for a bilingual position must indicate their level of skill in the required supplemental questionnaire. An examination will be conducted prior to employment in a bilingual position to confirm the level of skill in this area. Bilingual premium pay is $1.50/hour for fluent skill sets. * Salary is negotiable within the established range. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of training and experience that would provide the opportunity to acquire the knowledge and abilities listed. A typical way to obtain the required knowledge and abilities would be either: six months of experience either paid or volunteer working with alcoholics and/or drug addicts in a treatment and/or recovery program that would provide basic understanding of the needs of alcohol and other drug abusing persons. OR Related coursework, training, conferences and workshops that would provide basic understanding of the needs of the alcohol and other drug abusing person. License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position. Special Qualification: All employees of this class must register, obtain, and maintain a Counselor Certification as defined by the California Code of Regulations, Chapter 8: Certification of Alcohol and Other Drug Counselors. Upon appointment to this class, employees will have six months to register and five years to obtain Certification from an ADP approved certifying organization whose curriculum includes a minimum of 240 hours of formal classroom training. Human Resources will waive the Counselor Certification requirement for licensed professionals (or registered interns) who successfully pass a written examination similar to that administered for Certification. This examination will be administered by the Sonoma County Human Resources Department, and will be designed to measure those areas included in the curriculum required for certification. Additional Special Qualification: Some positions may require the ability to fluently speak and write a language other than English. Knowledge, Skills, and Abilities Working Knowledge of: the needs, problems, attitudes and behavior problems of the alcohol and drug abusing person. Knowledge of: Basic principles of individual and group behavior; Socio-economic, environmental, and cultural factors affecting the behavior of alcohol and drug abusing persons; Services and resources provided through other governmental agencies and community-based organizations. Ability to: learn how to interpret and apply County Alcohol and Other Drug Services Program policies and procedures; learn informal/peer counseling techniques; work irregular hours, different shifts, weekends and holidays; understand and follow oral and written instructions; stand for long periods of time, stoop, lift clients, and lift heavy articles in accordance with accepted safety standards and perform physical tasks as required; learn how to evaluate the behavioral and physiological conditions of the alcohol/drug client; learn how to coordinate the delivery of alcohol and other drug abuse services; analyze situation accurately and adopt an effective course of action; recognize problems which call for the use of public and private community resources; effectively listen, mediate and resolve complaints; read, interpret, apply, and explain complex regulations and reports; communicate effectively with persons from a variety of social, cultural, and economic backgrounds; establish and maintain effective work relationships with all types of persons encountered in the course of work; develop rapport and maintain cooperative relationships with clients and service providers; read, understand, apply and explain regulations and procedures governing job training programs; work effectively as part of a multi-disciplinary team; use computers and related equipment as necessary for job assignments. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions are used to evaluate your qualifications. Please provide sufficient information to allow for a thorough evaluation of your qualifications. The selection procedure will consist of the following examination: An Application and Supplemental Questionnaire Appraisal Examination (pass/not pass) will be conducted to evaluate each applicant's combination of educational coursework, training, experience, knowledge, and abilities that relate to this position to ensure satisfaction of the minimum qualifications for this position. Candidates who possess the minimum qualifications for the position will be placed on an extra-help employment list and referred to the department. The department may contact candidates from the employment list who possess the most appropriate job-related qualifications for further consideration. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: SZ HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generousCounty contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Sonoma County, CA
Santa Rosa, California, United States
Position Information Bring your ability to give high-quality, compassionate care to the Department of Health Services ! Multiple monolingual and fluent bilingual (English/Spanish) positions are available! Starting salary up to $33.89/hour*! PLUS, an additional $1.50/hour on top of the hourly pay rate for fluent bilingual positions! Please note that California Health and Safety Code Section 11833(b)(1) requires Alcohol and Other Drug Services Assistants to be licensed, registered, or certified. Applicants who do not meet this qualification will not be considered qualified for this position. A list of approved certification agencies recognized by the California Department of Health Care Services (DHCS) may be found on the DHCS website . The County of Sonoma Department of Health Services (DHS) is seeking qualified candidates to fill monolingual (English) and fluent bilingual (English/Spanish) Alcohol and Other Drug Services Assistant II positions for their Drug Testing Program in Santa Rosa. DHS is currently recruiting to fill multiple positions at either the I or II levels. If you are interested in being considered at the different levels of this opportunity, you must apply to the separate concurrent recruitments being conducted for each level. As an extra-help Alcohol and Other Drug Services (AODS) Assistant II, you will perform alcohol/drug screening through urinalysis, retinal scan, and breathalyzer testing and provide paraprofessional services and clerical support for the Behavioral Health Division's Drug Testing Unit. Additional responsibilities will also include: Ensuring the consistent adherence to Chain of Custody handling procedures during the transfer of client urinalysis specimens from clients to testing staff Packaging client urinalysis samples for daily pickup by testing laboratory couriers Operating a Passpoint retinal scan machine and breathalyzer for client drug and alcohol screening Running comprehensive reports at the end of each shift to capture data of clients screened via the Passpoint machine Accurately entering client encounter screening data into the Smart Care database Performing daily updates and corrections to testing records in the Smart Care database using the verification procedure Collecting and recording client fee payments and reconciling daily payments collected Completing and verifying the daily Urinalysis (UA) count sheet Providing daily email reports to case managers, highlighting client absences, refusals/inability to provide specimens, and instances of client non-cooperation with testing procedures Consistently executing all activities in strict adherence to confidentiality rules, current testing program policies and procedures, and other applicable regulations Conducting client transports for programs as needed with professionalism and efficiency As the ideal candidate to join our team, you are determined to provide high-quality, compassionate care and possess: Current licensure, registration, or certification as an AODS counselor in accordance with California Health and Safety Code Section 11833(b)(1) Experience working with AODS clients in an AODS program and the ability to maintain confidentiality Knowledge and experience in data entry and database management The ability to communicate effectively and work with individuals from a variety of social, cultural, and economic backgrounds Strong attention to detail to ensure accurate data entry, recordkeeping, and documentation An aptitude for developing rapport and maintaining cooperative relationships with clients, service providers, and partner agencies Intermediate Microsoft Office skills and knowledge of virtual meeting platforms such as Zoom and WebEx The ability to work a flexible schedule, as needed, including some evening and weekend shifts Knowledge of and the ability to adhere to the Code of Federal Regulations (CFR) Title 42 EXTRA-HELP EMPLOYMENT Extra-help employees relieve or augment permanent staff. Intermittent, extra-help employees are not in the classified civil service and do not have property rights to permanently allocated positions. In addition, they do not receive most regular employee benefits such as long-term disability insurance coverage; accrual of vacation; participation in the County retirement program; or eligibility to take promotional examinations. Intermittent, extra-help employees are limited in their employment to a maximum of 1,380 hours within any twelve-month consecutive period. Extra-help employees who meet the eligibility requirements may qualify for a County contribution toward medical coverage. This recruitment is being conducted to fill intermittent, extra-help Alcohol and Other Drug Services Assistant I positions in DHS. This employment list may also be used to fill future extra-help positions as they occur during the active status of this list. Bilingual positions require English and Spanish skills at the fluent (reading, writing, and conversational) level. Applicants who wish to be considered for a bilingual position must indicate their level of skill in the required supplemental questionnaire. An examination will be conducted prior to employment in a bilingual position to confirm the level of skill in this area. Bilingual premium pay is $1.50/hour for fluent skill sets. *Salary is negotiable within the established range APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of training and experience that would provide the opportunity to acquire the knowledge and abilities listed. A typical way to obtain the required knowledge and abilities would be one year of experience equivalent to the Sonoma County class of Alcohol and Other Drug Services Assistant I and completion of related coursework, training, conference attendance and/or workshops in alcohol and other drug treatment and other closely related fields. License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position. Special Qualification: All employees of this class must register, obtain, and maintain a Counselor Certification as defined by the California Code of Regulations, Chapter 8: Certification of Alcohol and Other Drug Counselors. Upon appointment to this class, employees will have six months to register and five years to obtain Certification from an ADP approved certifying organization whose curriculum includes a minimum of 240 hours of formal classroom training. Human Resources will waive the Counselor Certification requirement for licensed professionals (or registered interns) who successfully pass a written examination similar to that administered for Certification. This examination will be administered by the Sonoma County Human Resources Department, and will be designed to measure those areas included in the curriculum required for certification. Additional Special Qualification: Some positions may require the ability to fluently speak and write a language other than English. Knowledge, Skills, and Abilities Working knowledge of: the needs, problems, attitudes and behavior problems of the alcohol and drug abusing person; County program policies and procedures; County, State and Federal laws governing public alcohol and other drug abuse programs; laws, rules, regulations and department policies related to client confidentiality; informal/peer counseling techniques related to the treatment of alcohol and other drug abusing clients. Knowledge of: basic principles of individual and group behavior; socio-economic, environmental, and cultural factors affecting the behavior of alcohol and drug abusing persons; services and resources provided through other governmental agencies and community-based organizations. Ability to: understand and apply County Alcohol and Other Drug Services Program policies and procedures; evaluate the behavioral and physiological conditions of the alcohol and drug abusing person; work irregular hours, different shifts, weekends and holidays; understand and follow oral and written instructions; stand for long periods of time, stoop, lift clients, and lift heavy articles and perform physical tasks as required; coordinate the delivery of alcohol and other drug abuse services; analyze situation accurately and adopt an effective course of action; recognize problems which call for the use of public and private community resources; effectively listen, mediate and resolve complaints; read, interpret, apply, and explain complex regulations and reports; communicate effectively with persons from a variety of social, cultural, and economic backgrounds; establish and maintain effective work relationships with all types of persons encountered in the course of work; develop rapport and maintain cooperative relationships with clients and service providers; work effectively as part of a multi-disciplinary team; use computers and related equipment as necessary for job assignments. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions are used to evaluate your qualifications. Please provide sufficient information to allow for a thorough evaluation of your qualifications. The selection procedure will consist of the following examination: An Application and Supplemental Questionnaire Appraisal Examination (pass/not pass) will be conducted to evaluate each applicant's combination of educational coursework, training, experience, knowledge, and abilities that relate to this position to ensure satisfaction of the minimum qualifications for this position. Candidates who possess the minimum qualifications for the position will be placed on an extra-help employment list and referred to the department. The department may contact candidates from the employment list who possess the most appropriate job-related qualifications for further consideration. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: SZ HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generousCounty contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Jul 14, 2024
Variable Shift
Position Information Bring your ability to give high-quality, compassionate care to the Department of Health Services ! Multiple monolingual and fluent bilingual (English/Spanish) positions are available! Starting salary up to $33.89/hour*! PLUS, an additional $1.50/hour on top of the hourly pay rate for fluent bilingual positions! Please note that California Health and Safety Code Section 11833(b)(1) requires Alcohol and Other Drug Services Assistants to be licensed, registered, or certified. Applicants who do not meet this qualification will not be considered qualified for this position. A list of approved certification agencies recognized by the California Department of Health Care Services (DHCS) may be found on the DHCS website . The County of Sonoma Department of Health Services (DHS) is seeking qualified candidates to fill monolingual (English) and fluent bilingual (English/Spanish) Alcohol and Other Drug Services Assistant II positions for their Drug Testing Program in Santa Rosa. DHS is currently recruiting to fill multiple positions at either the I or II levels. If you are interested in being considered at the different levels of this opportunity, you must apply to the separate concurrent recruitments being conducted for each level. As an extra-help Alcohol and Other Drug Services (AODS) Assistant II, you will perform alcohol/drug screening through urinalysis, retinal scan, and breathalyzer testing and provide paraprofessional services and clerical support for the Behavioral Health Division's Drug Testing Unit. Additional responsibilities will also include: Ensuring the consistent adherence to Chain of Custody handling procedures during the transfer of client urinalysis specimens from clients to testing staff Packaging client urinalysis samples for daily pickup by testing laboratory couriers Operating a Passpoint retinal scan machine and breathalyzer for client drug and alcohol screening Running comprehensive reports at the end of each shift to capture data of clients screened via the Passpoint machine Accurately entering client encounter screening data into the Smart Care database Performing daily updates and corrections to testing records in the Smart Care database using the verification procedure Collecting and recording client fee payments and reconciling daily payments collected Completing and verifying the daily Urinalysis (UA) count sheet Providing daily email reports to case managers, highlighting client absences, refusals/inability to provide specimens, and instances of client non-cooperation with testing procedures Consistently executing all activities in strict adherence to confidentiality rules, current testing program policies and procedures, and other applicable regulations Conducting client transports for programs as needed with professionalism and efficiency As the ideal candidate to join our team, you are determined to provide high-quality, compassionate care and possess: Current licensure, registration, or certification as an AODS counselor in accordance with California Health and Safety Code Section 11833(b)(1) Experience working with AODS clients in an AODS program and the ability to maintain confidentiality Knowledge and experience in data entry and database management The ability to communicate effectively and work with individuals from a variety of social, cultural, and economic backgrounds Strong attention to detail to ensure accurate data entry, recordkeeping, and documentation An aptitude for developing rapport and maintaining cooperative relationships with clients, service providers, and partner agencies Intermediate Microsoft Office skills and knowledge of virtual meeting platforms such as Zoom and WebEx The ability to work a flexible schedule, as needed, including some evening and weekend shifts Knowledge of and the ability to adhere to the Code of Federal Regulations (CFR) Title 42 EXTRA-HELP EMPLOYMENT Extra-help employees relieve or augment permanent staff. Intermittent, extra-help employees are not in the classified civil service and do not have property rights to permanently allocated positions. In addition, they do not receive most regular employee benefits such as long-term disability insurance coverage; accrual of vacation; participation in the County retirement program; or eligibility to take promotional examinations. Intermittent, extra-help employees are limited in their employment to a maximum of 1,380 hours within any twelve-month consecutive period. Extra-help employees who meet the eligibility requirements may qualify for a County contribution toward medical coverage. This recruitment is being conducted to fill intermittent, extra-help Alcohol and Other Drug Services Assistant I positions in DHS. This employment list may also be used to fill future extra-help positions as they occur during the active status of this list. Bilingual positions require English and Spanish skills at the fluent (reading, writing, and conversational) level. Applicants who wish to be considered for a bilingual position must indicate their level of skill in the required supplemental questionnaire. An examination will be conducted prior to employment in a bilingual position to confirm the level of skill in this area. Bilingual premium pay is $1.50/hour for fluent skill sets. *Salary is negotiable within the established range APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of training and experience that would provide the opportunity to acquire the knowledge and abilities listed. A typical way to obtain the required knowledge and abilities would be one year of experience equivalent to the Sonoma County class of Alcohol and Other Drug Services Assistant I and completion of related coursework, training, conference attendance and/or workshops in alcohol and other drug treatment and other closely related fields. License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position. Special Qualification: All employees of this class must register, obtain, and maintain a Counselor Certification as defined by the California Code of Regulations, Chapter 8: Certification of Alcohol and Other Drug Counselors. Upon appointment to this class, employees will have six months to register and five years to obtain Certification from an ADP approved certifying organization whose curriculum includes a minimum of 240 hours of formal classroom training. Human Resources will waive the Counselor Certification requirement for licensed professionals (or registered interns) who successfully pass a written examination similar to that administered for Certification. This examination will be administered by the Sonoma County Human Resources Department, and will be designed to measure those areas included in the curriculum required for certification. Additional Special Qualification: Some positions may require the ability to fluently speak and write a language other than English. Knowledge, Skills, and Abilities Working knowledge of: the needs, problems, attitudes and behavior problems of the alcohol and drug abusing person; County program policies and procedures; County, State and Federal laws governing public alcohol and other drug abuse programs; laws, rules, regulations and department policies related to client confidentiality; informal/peer counseling techniques related to the treatment of alcohol and other drug abusing clients. Knowledge of: basic principles of individual and group behavior; socio-economic, environmental, and cultural factors affecting the behavior of alcohol and drug abusing persons; services and resources provided through other governmental agencies and community-based organizations. Ability to: understand and apply County Alcohol and Other Drug Services Program policies and procedures; evaluate the behavioral and physiological conditions of the alcohol and drug abusing person; work irregular hours, different shifts, weekends and holidays; understand and follow oral and written instructions; stand for long periods of time, stoop, lift clients, and lift heavy articles and perform physical tasks as required; coordinate the delivery of alcohol and other drug abuse services; analyze situation accurately and adopt an effective course of action; recognize problems which call for the use of public and private community resources; effectively listen, mediate and resolve complaints; read, interpret, apply, and explain complex regulations and reports; communicate effectively with persons from a variety of social, cultural, and economic backgrounds; establish and maintain effective work relationships with all types of persons encountered in the course of work; develop rapport and maintain cooperative relationships with clients and service providers; work effectively as part of a multi-disciplinary team; use computers and related equipment as necessary for job assignments. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions are used to evaluate your qualifications. Please provide sufficient information to allow for a thorough evaluation of your qualifications. The selection procedure will consist of the following examination: An Application and Supplemental Questionnaire Appraisal Examination (pass/not pass) will be conducted to evaluate each applicant's combination of educational coursework, training, experience, knowledge, and abilities that relate to this position to ensure satisfaction of the minimum qualifications for this position. Candidates who possess the minimum qualifications for the position will be placed on an extra-help employment list and referred to the department. The department may contact candidates from the employment list who possess the most appropriate job-related qualifications for further consideration. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: SZ HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generousCounty contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
California State University (CSU) Chancellor's Office
401 Golden Shore, Long Beach, CA 90802, USA
Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Campus Fire Marshal . The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Salary The anticipated salary hiring range is up to $12,917 per month, commensurate with qualifications and experience. The salary range for this classification is $4,812 to $15,449 per month. Classification Administrator II Position Information The California State University, Office of the Chancellor, is seeking a Campus Fire Marshal to conduct plan review and inspections to ensure compliance with fire and panic safety regulations and standards, as adopted by the OSFM. This position will also ensure compliance with CSU internal policies relating to fire and panic safety construction and may represent the campuses in interacting with municipal fire departments. This position will report to a Deputy Director of Fire Safety and serve as a Chancellor’s Office Capital Planning, Design and Construction representative for the CSU Fire Safety program at each CSU campus. Upon review and approval by the State Fire Marshal of the individual’s appropriate level of expertise, the incumbent will become a Designated Campus Fire Marshal (DCFM). This position will be located at Sacramento State or the Chancellor’s Office in Long Beach. Responsibilities Under the general direction of the Deputy Director of Fire Safety , the Campus Fire Marshal will perform duties as outlined below: -Responsible to assist in the development and implementation of the CSU fire and panic safety program under the guidance of the appropriate Deputy Director of Fire Safety. -The employee will be required to complete the training identified by the OSFM/CSU Memorandum of Understanding (MOU) to prove competency and receive OSFM DCFM approval within 18 months of employment with the CSU. During the training and certification period, the CFM will: -Review design documents and construction plans for compliance with fire and safety codes. -Facilitate, coordinate, and track individual plan review/approvals to a timely and code complaint conclusion. Serve as a CSU CO representative to collaboratively resolve issues relative to fire safety code and regulations. -Engage all stakeholders. Coordinate CSU/OSFM fire safety reviews and approvals, whether directly agency to agency, indirectly as may be authorized by CSU/SFM MOU or as may be needed. -Work closely with the OSFM to continually improve trust, process, and program quality. -Ensure code effective design development and advocate good code compliance practices to individual campus project design and construction teams. Participate in effective code compliance design reviews. Implement the fire and panic safety plan review process with campuses and/or CSU/OSFM locations as needed to realize effective and timely project approvals. -Generate reports for Supervisor and OSFM, detailing activity, issues, resolutions, and improvements implemented. This includes input and use of GovMotus, the CPDC project database and the OFS software as needed. -Keep CSU management informed. Provide regular briefings and project status reports to CPDC CSU Chief Building Official and Deputy Director of Fire Safety on evolving fire safety code interpretations and project trends relative to campuses and project delivery methods with a view towards improving process. -Help define and implement performance tracking related to CSU Building Permit and fire prevention programs. Track recurring fire safety plan review issue areas and make recommendations for changes to policies and procedures to improve timeliness and effectiveness of fire safety approvals. -Demonstrate, promote, and recognize campus, and departmental high standards for excellent client service, effective use of resources, workplace safety, professional development, personal accountability, and continuous improvement. Communicate and promote model campus practices systemwide. Once the incumbent completes the OSFM training and certification requirements and becomes a DCFM, the responsibilities include: -Propose new or recommend changes to fire and panic safety policies affecting the CSU and the campuses, to assure compliance. Continuously evaluate, recommend, and implement procedures that assure awareness of fire & panic safety requirements. -Participate in the delivery of CSU fire safety code compliance training. -Pursue personal continuing education training to build/maintain professional certifications and stay current with changes to fire and building codes and related standards (e.g., NFPA, ICC, etc.). -Complete plan review and give final approval of construction plans/documents for CSU projects. -Work closely with OFS colleagues to share expertise and improve and disseminate consistent program goals and criteria to campuses. -Assist campus as needed in the event of a fire event on campus. Ensure OSFM Duty Chief is notified promptly and provide assistance as necessary. -Provide code enforcement by inspection of campus facilities; develop reports, and track trends. Conduct fire safety field inspection of campus projects and code compliance reviews of operational facilities. Qualifications This position requires: -Educational background: California Licensed Architect, Fire Protection Engineer, or related bachelor’s degree or other relevant comparable experience in design/compliance/construction field. Relevant comparable training examples: Certification as an International Code Council Fire Plans Examiner, Building Plans Examiner, Fire Inspector, California State Fire Marshal, or other local public agency fire authority plans examiner. -Licensure or certification along with maintenance of continuing education is required. Such licensure, certification, and continuing education may include relevant national or state programs including, but not limited to: NFPA, IFSTA, DSA, ICC, NCEES, and OSFM training. Three years of recent full-time experience performing fire and life safety compliance inspections, plan reviews, construction inspections, or other experience in any combination of the following: -Conducting fire and life safety compliance inspections, plan reviews, and construction inspections in a public fire prevention bureau, unit, or agency. -In fire prevention or industrial safety engineering in private industry. -In building inspection work in a public bureau, unit, or agency. -College training may be substituted for the experience based on two years of college being equivalent to one year of experience. -Good general knowledge of fire protection planning and management, building design incorporation of fire, life, and panic safety systems, fire alarm and detection systems, their installation, inspection, and testing. -Must have good working knowledge of California Building Code, California Fire Code, and code reference standards including a reference familiarity with NFPA requirements. -Proven experience in the creation, development, and implementation of effective programs, projects, and initiatives to meet assigned goals. -Designation as a Designated Campus Fire Marshal (DCFM) by the Office of the State Fire Marshal or must be able to attain this designation within 18 months of hire as a condition of continued employment. -Must have ability to apply sound professional judgment, initiative, and problem-solving skill to analyze complex code compliance issues and be able to facilitate a timely and responsive code complaint outcome. -Must be able to develop and maintain internal and external professional relationships and interact effectively at a professional level. Must be responsive to client and professional concerns and feedback. -Skill to effectively communicate with diverse constituencies and senior campus management. Proven and solid communication skills including verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills. -Ability and willingness to travel independently to effectively carry out the responsibilities of the position. Frequent local regional ground travel, statewide single day air/ground travel, and periodic overnight travel is a requirement and expectation of the position. Examples: Adjacent campus travel, day trips to Sacramento. -Must be able to effectively use Microsoft Word, Excel, Outlook, Bluebeam, and their equivalents. -Must have good organizational and time management skills with the ability to set own priorities to coordinate assignments with fluctuating and time-sensitive deadlines; proven ability to manage multiple projects concurrently. -Ability to quickly gain working familiarity with CSU’s architectural engineering and construction management policy and procedures, CSU’s public works contract law, rules, and regulations. Preferred Qualifications -Certification as a Fire Prevention Officer III or Fire Marshal or equivalent. -Certification as an International Fire Code Inspector or equivalent. -Completion of OSFM training: Fire Inspector I and II training. -Completion of SFM training: Plans Examiner 1A-1C, and Statutes and Regulations course. Application Period Priority consideration will be given to candidates who apply by May 28, 2024 . Applications will be accepted until the job posting is removed. How To Apply Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070. Title IX Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix E-Verify This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA). If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS). COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Mandated Reporter Per CANRA The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Conflict of Interest The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter. CSU Out of State Employment Policy California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Background The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position. Advertised: May 14 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 14, 2024
Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Campus Fire Marshal . The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Salary The anticipated salary hiring range is up to $12,917 per month, commensurate with qualifications and experience. The salary range for this classification is $4,812 to $15,449 per month. Classification Administrator II Position Information The California State University, Office of the Chancellor, is seeking a Campus Fire Marshal to conduct plan review and inspections to ensure compliance with fire and panic safety regulations and standards, as adopted by the OSFM. This position will also ensure compliance with CSU internal policies relating to fire and panic safety construction and may represent the campuses in interacting with municipal fire departments. This position will report to a Deputy Director of Fire Safety and serve as a Chancellor’s Office Capital Planning, Design and Construction representative for the CSU Fire Safety program at each CSU campus. Upon review and approval by the State Fire Marshal of the individual’s appropriate level of expertise, the incumbent will become a Designated Campus Fire Marshal (DCFM). This position will be located at Sacramento State or the Chancellor’s Office in Long Beach. Responsibilities Under the general direction of the Deputy Director of Fire Safety , the Campus Fire Marshal will perform duties as outlined below: -Responsible to assist in the development and implementation of the CSU fire and panic safety program under the guidance of the appropriate Deputy Director of Fire Safety. -The employee will be required to complete the training identified by the OSFM/CSU Memorandum of Understanding (MOU) to prove competency and receive OSFM DCFM approval within 18 months of employment with the CSU. During the training and certification period, the CFM will: -Review design documents and construction plans for compliance with fire and safety codes. -Facilitate, coordinate, and track individual plan review/approvals to a timely and code complaint conclusion. Serve as a CSU CO representative to collaboratively resolve issues relative to fire safety code and regulations. -Engage all stakeholders. Coordinate CSU/OSFM fire safety reviews and approvals, whether directly agency to agency, indirectly as may be authorized by CSU/SFM MOU or as may be needed. -Work closely with the OSFM to continually improve trust, process, and program quality. -Ensure code effective design development and advocate good code compliance practices to individual campus project design and construction teams. Participate in effective code compliance design reviews. Implement the fire and panic safety plan review process with campuses and/or CSU/OSFM locations as needed to realize effective and timely project approvals. -Generate reports for Supervisor and OSFM, detailing activity, issues, resolutions, and improvements implemented. This includes input and use of GovMotus, the CPDC project database and the OFS software as needed. -Keep CSU management informed. Provide regular briefings and project status reports to CPDC CSU Chief Building Official and Deputy Director of Fire Safety on evolving fire safety code interpretations and project trends relative to campuses and project delivery methods with a view towards improving process. -Help define and implement performance tracking related to CSU Building Permit and fire prevention programs. Track recurring fire safety plan review issue areas and make recommendations for changes to policies and procedures to improve timeliness and effectiveness of fire safety approvals. -Demonstrate, promote, and recognize campus, and departmental high standards for excellent client service, effective use of resources, workplace safety, professional development, personal accountability, and continuous improvement. Communicate and promote model campus practices systemwide. Once the incumbent completes the OSFM training and certification requirements and becomes a DCFM, the responsibilities include: -Propose new or recommend changes to fire and panic safety policies affecting the CSU and the campuses, to assure compliance. Continuously evaluate, recommend, and implement procedures that assure awareness of fire & panic safety requirements. -Participate in the delivery of CSU fire safety code compliance training. -Pursue personal continuing education training to build/maintain professional certifications and stay current with changes to fire and building codes and related standards (e.g., NFPA, ICC, etc.). -Complete plan review and give final approval of construction plans/documents for CSU projects. -Work closely with OFS colleagues to share expertise and improve and disseminate consistent program goals and criteria to campuses. -Assist campus as needed in the event of a fire event on campus. Ensure OSFM Duty Chief is notified promptly and provide assistance as necessary. -Provide code enforcement by inspection of campus facilities; develop reports, and track trends. Conduct fire safety field inspection of campus projects and code compliance reviews of operational facilities. Qualifications This position requires: -Educational background: California Licensed Architect, Fire Protection Engineer, or related bachelor’s degree or other relevant comparable experience in design/compliance/construction field. Relevant comparable training examples: Certification as an International Code Council Fire Plans Examiner, Building Plans Examiner, Fire Inspector, California State Fire Marshal, or other local public agency fire authority plans examiner. -Licensure or certification along with maintenance of continuing education is required. Such licensure, certification, and continuing education may include relevant national or state programs including, but not limited to: NFPA, IFSTA, DSA, ICC, NCEES, and OSFM training. Three years of recent full-time experience performing fire and life safety compliance inspections, plan reviews, construction inspections, or other experience in any combination of the following: -Conducting fire and life safety compliance inspections, plan reviews, and construction inspections in a public fire prevention bureau, unit, or agency. -In fire prevention or industrial safety engineering in private industry. -In building inspection work in a public bureau, unit, or agency. -College training may be substituted for the experience based on two years of college being equivalent to one year of experience. -Good general knowledge of fire protection planning and management, building design incorporation of fire, life, and panic safety systems, fire alarm and detection systems, their installation, inspection, and testing. -Must have good working knowledge of California Building Code, California Fire Code, and code reference standards including a reference familiarity with NFPA requirements. -Proven experience in the creation, development, and implementation of effective programs, projects, and initiatives to meet assigned goals. -Designation as a Designated Campus Fire Marshal (DCFM) by the Office of the State Fire Marshal or must be able to attain this designation within 18 months of hire as a condition of continued employment. -Must have ability to apply sound professional judgment, initiative, and problem-solving skill to analyze complex code compliance issues and be able to facilitate a timely and responsive code complaint outcome. -Must be able to develop and maintain internal and external professional relationships and interact effectively at a professional level. Must be responsive to client and professional concerns and feedback. -Skill to effectively communicate with diverse constituencies and senior campus management. Proven and solid communication skills including verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills. -Ability and willingness to travel independently to effectively carry out the responsibilities of the position. Frequent local regional ground travel, statewide single day air/ground travel, and periodic overnight travel is a requirement and expectation of the position. Examples: Adjacent campus travel, day trips to Sacramento. -Must be able to effectively use Microsoft Word, Excel, Outlook, Bluebeam, and their equivalents. -Must have good organizational and time management skills with the ability to set own priorities to coordinate assignments with fluctuating and time-sensitive deadlines; proven ability to manage multiple projects concurrently. -Ability to quickly gain working familiarity with CSU’s architectural engineering and construction management policy and procedures, CSU’s public works contract law, rules, and regulations. Preferred Qualifications -Certification as a Fire Prevention Officer III or Fire Marshal or equivalent. -Certification as an International Fire Code Inspector or equivalent. -Completion of OSFM training: Fire Inspector I and II training. -Completion of SFM training: Plans Examiner 1A-1C, and Statutes and Regulations course. Application Period Priority consideration will be given to candidates who apply by May 28, 2024 . Applications will be accepted until the job posting is removed. How To Apply Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070. Title IX Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix E-Verify This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA). If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS). COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Mandated Reporter Per CANRA The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Conflict of Interest The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter. CSU Out of State Employment Policy California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Background The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position. Advertised: May 14 2024 Pacific Daylight Time Applications close: Closing Date/Time:
California State University, San Bernardino (CSUSB)
5500 University Parkway, San Bernardino, CA 92407, USA
Santos Manuel Student Union California State University, San Bernardino EVENT SERVICES MANAGER Hiring Range: $67,346 - $79,000 Target Start Date: October 28, 2024 Employment Status: At Will Employee, Benefits Eligible, Santos Manuel Student Union Location: California State University, San Bernardino Hours per week: 40 Hours (Exempt) About Santos Manuel Student Union at CSUSB (This is not a state position) The Santos Manuel Student Union (SMSU), through its programs and facilities is a focal point of the campus where students, faculty, staff, administration, alumni and guests develop an enduring connection to the university. As a campus social hub, the SMSU assists in the retention and development of students, while encouraging a deeper understanding and appreciation of cultural pluralism, gender equity, and ethnic diversity. We accomplish this by providing a variety of cultural, social, educational and recreational activities, which create an environment conducive to personal growth and development. Planned activities also provide students with leadership opportunities and employment, which promotes an active learning experience as well as relaxation, entertainment, and social interaction. As the meeting place on campus for students and organizations, the facilities provide a comfortable and relaxing environment that embodies the delivery of services important to the university community. As a bridge between formal learning and life experience, co-curricular activities coordinated by the SMSU serve as a training ground for development of student leaders. Employment Summary Full-Time, exempt position. Work Schedule This is a regular, full-time, salaried position. Willingness to work a flexible schedule as necessary in order to respond to emergency/urgent situations is required. This may include working extended hours, evenings, weekends and some holidays. General Purpose Reporting to the Associate Director of Operations for the Santos Manuel Student Union (SMSU), the Event Services Manager oversees all aspects of SMSU event production, including reservations, event setup, and audio-visual services. The manager is also responsible for leading a team, optimizing facility utilization, and ensuring seamless coordination across multiple departments to deliver successful events. Frequent on-site and remote late-night weekend hours required. Essential Duties and Responsibilities include the following. Other duties may be assigned. Responsible for all aspects of SMSU Scheduling Services including: meeting with off-campus and on-campus organizers of events; identifying their needs; completing, filing and appropriately routing all paperwork and necessary notifications; supervising the scheduling process, event setup including audio-visual, and all communications necessary to maintain a high level of customer support resulting in successful event outcomes. Serves as primary client representative for in-house, on- and off-campus contacts and assists with on-campus and off-campus marketing initiatives. Supports the associate director with fiscal management for scheduling including preparing the annual budget, reviewing and approving quarterly budget requests, and monitoring the Scheduling budget Utilizes critical thinking skills to assess and allocate room assignments, ensuring optimal facility utilization by balancing space needs, event requirements, and operational efficiency. Continuously evaluates room availability and adjusts assignments to maximize capacity, reduce scheduling conflicts, and enhance the overall effectiveness of facility operations. Maintain a high level of customer service by actively engaging with clients, addressing their needs promptly, and ensuring clear and productive communication to deliver optimal solutions and enhance overall customer satisfaction. Communicates and coordinates operations and event arrangements. Serves as main contact with CSUSB Office of Special Events. Develops and distributes weekly master calendar, quarterly statistical information, and monthly billing data. Provides input related to SMSU Scheduling and Facilities Use Policies. Enters event data into the EMS system and manages the flow of paperwork to ensure effective communication and support for all events. Coordinates and schedules off-campus vendors in compliance with the SMSU Vendor policy. Supervisory Responsibilities Manages the Audio-Visual Specialist, and Scheduling student assistant staff. Indirectly supervises audio-visual and event operations student assistant staff. Provides a developmental work environment, with appropriately differentiated supervisory and task levels for Lead Student Assistants. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Bachelor's degree (B. A.) or equivalent in a related program is required; 1 - 2 years of event production required; 1 - 2 years of experience working with students preferred. Demonstrated strong interpersonal communication skills, with the ability to solve problems efficiently and manage time effectively in a fast-paced event-driven environment. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. Ability to use word processing and spreadsheet software and other related software. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Demonstrated knowledge of financial management, including billing processes, pricing strategies, and the ability to analyze and optimize return on investment (ROI). Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, and diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have advanced knowledge of MS Office, including Excel Word, PowerPoint, and Outlook. Working administrative knowledge of EMS Scheduling Software, 7Point Ops preferred and Social Tables, or other diagramming software preferred. Certifications Licenses & Registrations First Aid and CPR/AED certification required (certifications must be obtained within the first month of employment). Associate in Project Management Certification, or similar certification, must be obtained within the first year of employment. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. While working indoors, the lighting and temperature are adequate. Work conditions may vary depending upon the location of job tasks required; may occur indoors and outdoors, therefore requiring exposure to a variety of elements. While working indoors, the lighting and temperature are adequate. ust, fumes, cold, heat, noise, vibrations and dampness. While working outdoors, the work environment may involve exposure to various elements including but not limited to: sun, heat/cold, dust, pollens and other environmental risks. Benefits Include Medical, Dental, Vision, Flex Cash option CalPERS Retirement CalPers 457 Group Term Life/ Accidental Death & Dismemberment (AD&D) Holidays & Personal Holiday Vacation and Sick pay accruals Educational Assistance Benefit is based on availability of funding. Workers' Compensation Unemployment Insurance State Disability Insurance Statement of Commitment to Diversity In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs which further our understanding of individual and group diversity. We will also develop and communicate policies and promote values which discourage intolerance and discrimination. The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor. Dimensions of diversity shall include, but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age. The implementation of the Commitment to Diversity will rest with the university as a whole. The president, in addition to a personal commitment and involvement, may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to implement effectively the philosophy and intent of this statement. Supplemental Information A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered this position with Santos Manuel Student Union. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current Associated Students, Incorporated employees who apply for the position. Fingerprinting is required for all employee and volunteer positions that have direct contact with minor children. California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. Advertised: Sep 10 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Sep 11, 2024
Santos Manuel Student Union California State University, San Bernardino EVENT SERVICES MANAGER Hiring Range: $67,346 - $79,000 Target Start Date: October 28, 2024 Employment Status: At Will Employee, Benefits Eligible, Santos Manuel Student Union Location: California State University, San Bernardino Hours per week: 40 Hours (Exempt) About Santos Manuel Student Union at CSUSB (This is not a state position) The Santos Manuel Student Union (SMSU), through its programs and facilities is a focal point of the campus where students, faculty, staff, administration, alumni and guests develop an enduring connection to the university. As a campus social hub, the SMSU assists in the retention and development of students, while encouraging a deeper understanding and appreciation of cultural pluralism, gender equity, and ethnic diversity. We accomplish this by providing a variety of cultural, social, educational and recreational activities, which create an environment conducive to personal growth and development. Planned activities also provide students with leadership opportunities and employment, which promotes an active learning experience as well as relaxation, entertainment, and social interaction. As the meeting place on campus for students and organizations, the facilities provide a comfortable and relaxing environment that embodies the delivery of services important to the university community. As a bridge between formal learning and life experience, co-curricular activities coordinated by the SMSU serve as a training ground for development of student leaders. Employment Summary Full-Time, exempt position. Work Schedule This is a regular, full-time, salaried position. Willingness to work a flexible schedule as necessary in order to respond to emergency/urgent situations is required. This may include working extended hours, evenings, weekends and some holidays. General Purpose Reporting to the Associate Director of Operations for the Santos Manuel Student Union (SMSU), the Event Services Manager oversees all aspects of SMSU event production, including reservations, event setup, and audio-visual services. The manager is also responsible for leading a team, optimizing facility utilization, and ensuring seamless coordination across multiple departments to deliver successful events. Frequent on-site and remote late-night weekend hours required. Essential Duties and Responsibilities include the following. Other duties may be assigned. Responsible for all aspects of SMSU Scheduling Services including: meeting with off-campus and on-campus organizers of events; identifying their needs; completing, filing and appropriately routing all paperwork and necessary notifications; supervising the scheduling process, event setup including audio-visual, and all communications necessary to maintain a high level of customer support resulting in successful event outcomes. Serves as primary client representative for in-house, on- and off-campus contacts and assists with on-campus and off-campus marketing initiatives. Supports the associate director with fiscal management for scheduling including preparing the annual budget, reviewing and approving quarterly budget requests, and monitoring the Scheduling budget Utilizes critical thinking skills to assess and allocate room assignments, ensuring optimal facility utilization by balancing space needs, event requirements, and operational efficiency. Continuously evaluates room availability and adjusts assignments to maximize capacity, reduce scheduling conflicts, and enhance the overall effectiveness of facility operations. Maintain a high level of customer service by actively engaging with clients, addressing their needs promptly, and ensuring clear and productive communication to deliver optimal solutions and enhance overall customer satisfaction. Communicates and coordinates operations and event arrangements. Serves as main contact with CSUSB Office of Special Events. Develops and distributes weekly master calendar, quarterly statistical information, and monthly billing data. Provides input related to SMSU Scheduling and Facilities Use Policies. Enters event data into the EMS system and manages the flow of paperwork to ensure effective communication and support for all events. Coordinates and schedules off-campus vendors in compliance with the SMSU Vendor policy. Supervisory Responsibilities Manages the Audio-Visual Specialist, and Scheduling student assistant staff. Indirectly supervises audio-visual and event operations student assistant staff. Provides a developmental work environment, with appropriately differentiated supervisory and task levels for Lead Student Assistants. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Bachelor's degree (B. A.) or equivalent in a related program is required; 1 - 2 years of event production required; 1 - 2 years of experience working with students preferred. Demonstrated strong interpersonal communication skills, with the ability to solve problems efficiently and manage time effectively in a fast-paced event-driven environment. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. Ability to use word processing and spreadsheet software and other related software. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Demonstrated knowledge of financial management, including billing processes, pricing strategies, and the ability to analyze and optimize return on investment (ROI). Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, and diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have advanced knowledge of MS Office, including Excel Word, PowerPoint, and Outlook. Working administrative knowledge of EMS Scheduling Software, 7Point Ops preferred and Social Tables, or other diagramming software preferred. Certifications Licenses & Registrations First Aid and CPR/AED certification required (certifications must be obtained within the first month of employment). Associate in Project Management Certification, or similar certification, must be obtained within the first year of employment. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. While working indoors, the lighting and temperature are adequate. Work conditions may vary depending upon the location of job tasks required; may occur indoors and outdoors, therefore requiring exposure to a variety of elements. While working indoors, the lighting and temperature are adequate. ust, fumes, cold, heat, noise, vibrations and dampness. While working outdoors, the work environment may involve exposure to various elements including but not limited to: sun, heat/cold, dust, pollens and other environmental risks. Benefits Include Medical, Dental, Vision, Flex Cash option CalPERS Retirement CalPers 457 Group Term Life/ Accidental Death & Dismemberment (AD&D) Holidays & Personal Holiday Vacation and Sick pay accruals Educational Assistance Benefit is based on availability of funding. Workers' Compensation Unemployment Insurance State Disability Insurance Statement of Commitment to Diversity In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs which further our understanding of individual and group diversity. We will also develop and communicate policies and promote values which discourage intolerance and discrimination. The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor. Dimensions of diversity shall include, but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age. The implementation of the Commitment to Diversity will rest with the university as a whole. The president, in addition to a personal commitment and involvement, may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to implement effectively the philosophy and intent of this statement. Supplemental Information A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered this position with Santos Manuel Student Union. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current Associated Students, Incorporated employees who apply for the position. Fingerprinting is required for all employee and volunteer positions that have direct contact with minor children. California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. Advertised: Sep 10 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Oklahoma State Department of Health
Comanche County, Oklahoma, United States
Job Posting Title Customer Asst Representative III - Temporary Agency 340 OKLAHOMA STATE DEPARTMENT OF HEALTH Supervisory Organization 340 District 5 Job Posting End Date (Continuous if Blank) Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Part time Job Type Temporary Compensation This position has an hourly rate of $19.711538. Why you’ll love it here! RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!! Job Description BASIC PURPOSE Maintaining a positive, empathetic, and professional attitude toward customers at all times, this position is responsible for providing assistance to customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs. POSITION DESCRIPTION This position is the frontline to customer service and our clients. Is responsible for all client/patient registrations for the county health department. The position is also responsible for processing WIC benefits, answering telephones, working, and coordinating with other departments, collecting, and entering billing information, accepting, and documenting payments. Other tasks include light typing assignments, scheduling appointments, providing general information to the public, filing, and maintaining client records, filing and preparation of program reports. This position will access the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients or completing the online application for new coverage or to reinstate expired coverage for families or individuals. Maintains a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures; reconciles departmental records with central records; prepares correspondence, forms, and reports. Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements. Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs a number of tasks such as posting and recording data. Enters and retrieves information using personal computer or other data processing equipment and receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections. Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies. Receives or delivers materials and equipment. Knowledge, Skills, Abilities and Competencies Knowledge, Skills, and Abilities required at this level include knowledge of office methods and procedures; of grammar, punctuation, and spelling; of mathematics; of basic bookkeeping procedures; of inventory techniques; of telephone procedures; of standard business communications; of current office technologies; Skill is required to operate office machines including computers. Ability is required to follow oral and written instructions; to establish and maintain effective working relationships with others; to establish and maintain filing systems; to analyze situations and make decisions in accordance with rules, laws, and regulations; provide g ood customer, interpersonal and communication skills. Level Descriptors The Customer Assistant Representative job family consists of four levels, which are distinguished, based on the level of complexity of specific job assignments, the extent of responsibility assigned, and the level of expertise required for the completion of assigned projects. LevelIII: This is the career level where duties and responsibilities will be performed at all levels of complexity. Education and Experience Education and Experience requirements at this level consist of one year of experience in clerical office work plus one year of experience in customer service, or an equivalent combination of education and experience. Valued Knowledge, Skills, and Abilities Knowledge, Skills, and Abilities required at this level include knowledge of state laws and rules concerning the business operations of the agency; of accounting principles and practices; of various types of business organizations; of office practices; of business arithmetic; of methods and techniques for conducting research; of training principles and techniques; and of supervisory principles and practices. Ability is required to read and interpret laws; to communicate effectively, both orally and in writing; to establish and maintain effective working relationships with others; to apply laws and rules to individual problems and situations; to organize and direct the work of others; and to construct various types of reports. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub .
Sep 19, 2024
Full Time
Job Posting Title Customer Asst Representative III - Temporary Agency 340 OKLAHOMA STATE DEPARTMENT OF HEALTH Supervisory Organization 340 District 5 Job Posting End Date (Continuous if Blank) Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Part time Job Type Temporary Compensation This position has an hourly rate of $19.711538. Why you’ll love it here! RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!! Job Description BASIC PURPOSE Maintaining a positive, empathetic, and professional attitude toward customers at all times, this position is responsible for providing assistance to customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs. POSITION DESCRIPTION This position is the frontline to customer service and our clients. Is responsible for all client/patient registrations for the county health department. The position is also responsible for processing WIC benefits, answering telephones, working, and coordinating with other departments, collecting, and entering billing information, accepting, and documenting payments. Other tasks include light typing assignments, scheduling appointments, providing general information to the public, filing, and maintaining client records, filing and preparation of program reports. This position will access the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients or completing the online application for new coverage or to reinstate expired coverage for families or individuals. Maintains a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures; reconciles departmental records with central records; prepares correspondence, forms, and reports. Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements. Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs a number of tasks such as posting and recording data. Enters and retrieves information using personal computer or other data processing equipment and receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections. Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies. Receives or delivers materials and equipment. Knowledge, Skills, Abilities and Competencies Knowledge, Skills, and Abilities required at this level include knowledge of office methods and procedures; of grammar, punctuation, and spelling; of mathematics; of basic bookkeeping procedures; of inventory techniques; of telephone procedures; of standard business communications; of current office technologies; Skill is required to operate office machines including computers. Ability is required to follow oral and written instructions; to establish and maintain effective working relationships with others; to establish and maintain filing systems; to analyze situations and make decisions in accordance with rules, laws, and regulations; provide g ood customer, interpersonal and communication skills. Level Descriptors The Customer Assistant Representative job family consists of four levels, which are distinguished, based on the level of complexity of specific job assignments, the extent of responsibility assigned, and the level of expertise required for the completion of assigned projects. LevelIII: This is the career level where duties and responsibilities will be performed at all levels of complexity. Education and Experience Education and Experience requirements at this level consist of one year of experience in clerical office work plus one year of experience in customer service, or an equivalent combination of education and experience. Valued Knowledge, Skills, and Abilities Knowledge, Skills, and Abilities required at this level include knowledge of state laws and rules concerning the business operations of the agency; of accounting principles and practices; of various types of business organizations; of office practices; of business arithmetic; of methods and techniques for conducting research; of training principles and techniques; and of supervisory principles and practices. Ability is required to read and interpret laws; to communicate effectively, both orally and in writing; to establish and maintain effective working relationships with others; to apply laws and rules to individual problems and situations; to organize and direct the work of others; and to construct various types of reports. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub .
Oklahoma State Department of Health
Kingfisher County, Oklahoma, United States
Job Posting Title Customer Asst Representative III Agency 340 OKLAHOMA STATE DEPARTMENT OF HEALTH Supervisory Organization 340 District 2 Job Posting End Date (Continuous if Blank) Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation The annual salary for this position is up to $41,000.00, based on education and experience. Why you’ll love it here! RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!! Oh yeah, did we mention perks? We know that benefits matter and that is why we offer a competitive benefits package for all eligible employees. Generous state paid benefit allowance to help cover insurance premiums. A wide choice of insurance plans with no pre-existing condition exclusions or limitations. Flexible spending accounts for health care expenses and/or dependent care. Retirement Savings Plan with a generous match. 15 days of vacation and 15 days of sick leave the first year for full time employees. 11 paid holidays a year. Student Loan repayment options & tuition reimbursement. Employee discounts with a variety of companies and venders. Longevity Bonus for years of service Job Description BASIC PURPOSE Maintaining a positive, empathetic, and professional attitude toward customers at all times, this position is responsible for providing assistance to customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs. POSITION DESCRIPTION This position is the frontline to customer service and our clients. Is responsible for all client/patient registrations for the county health department. The position is also responsible for processing WIC benefits, answering telephones, working, and coordinating with other departments, collecting, and entering billing information, accepting, and documenting payments. Other tasks include light typing assignments, scheduling appointments, providing general information to the public, filing, and maintaining client records, filing and preparation of program reports. This position will access the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients or completing the online application for new coverage or to reinstate expired coverage for families or individuals. Maintains a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures; reconciles departmental records with central records; prepares correspondence, forms, and reports. Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements. Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs a number of tasks such as posting and recording data. Enters and retrieves information using personal computer or other data processing equipment and receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections. Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies. Receives or delivers materials and equipment. Knowledge, Skills, Abilities and Competencies Knowledge, Skills, and Abilities required at this level include knowledge of office methods and procedures; of grammar, punctuation, and spelling; of mathematics; of basic bookkeeping procedures; of inventory techniques; of telephone procedures; of standard business communications; of current office technologies; Skill is required to operate office machines including computers. Ability is required to follow oral and written instructions; to establish and maintain effective working relationships with others; to establish and maintain filing systems; to analyze situations and make decisions in accordance with rules, laws, and regulations; provide good customer, interpersonal and communication skills. Level Descriptors The Customer Assistant Representative job family consists of four levels, which are distinguished, based on the level of complexity of specific job assignments, the extent of responsibility assigned, and the level of expertise required for the completion of assigned projects. LevelIII: This is the career level where duties and responsibilities will be performed at all levels of complexity. Education and Experience Education and Experience requirements at this level consist of one year of experience in clerical office work plus one year of experience in customer service, or an equivalent combination of education and experience. Valued Knowledge, Skills, and Abilities Knowledge, Skills, and Abilities required at this level include knowledge of state laws and rules concerning the business operations of the agency; of accounting principles and practices; of various types of business organizations; of office practices; of business arithmetic; of methods and techniques for conducting research; of training principles and techniques; and of supervisory principles and practices. Ability is required to read and interpret laws; to communicate effectively, both orally and in writing; to establish and maintain effective working relationships with others; to apply laws and rules to individual problems and situations; to organize and direct the work of others; and to construct various types of reports. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub .
Sep 19, 2024
Full Time
Job Posting Title Customer Asst Representative III Agency 340 OKLAHOMA STATE DEPARTMENT OF HEALTH Supervisory Organization 340 District 2 Job Posting End Date (Continuous if Blank) Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation The annual salary for this position is up to $41,000.00, based on education and experience. Why you’ll love it here! RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!! Oh yeah, did we mention perks? We know that benefits matter and that is why we offer a competitive benefits package for all eligible employees. Generous state paid benefit allowance to help cover insurance premiums. A wide choice of insurance plans with no pre-existing condition exclusions or limitations. Flexible spending accounts for health care expenses and/or dependent care. Retirement Savings Plan with a generous match. 15 days of vacation and 15 days of sick leave the first year for full time employees. 11 paid holidays a year. Student Loan repayment options & tuition reimbursement. Employee discounts with a variety of companies and venders. Longevity Bonus for years of service Job Description BASIC PURPOSE Maintaining a positive, empathetic, and professional attitude toward customers at all times, this position is responsible for providing assistance to customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs. POSITION DESCRIPTION This position is the frontline to customer service and our clients. Is responsible for all client/patient registrations for the county health department. The position is also responsible for processing WIC benefits, answering telephones, working, and coordinating with other departments, collecting, and entering billing information, accepting, and documenting payments. Other tasks include light typing assignments, scheduling appointments, providing general information to the public, filing, and maintaining client records, filing and preparation of program reports. This position will access the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients or completing the online application for new coverage or to reinstate expired coverage for families or individuals. Maintains a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures; reconciles departmental records with central records; prepares correspondence, forms, and reports. Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements. Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs a number of tasks such as posting and recording data. Enters and retrieves information using personal computer or other data processing equipment and receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections. Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies. Receives or delivers materials and equipment. Knowledge, Skills, Abilities and Competencies Knowledge, Skills, and Abilities required at this level include knowledge of office methods and procedures; of grammar, punctuation, and spelling; of mathematics; of basic bookkeeping procedures; of inventory techniques; of telephone procedures; of standard business communications; of current office technologies; Skill is required to operate office machines including computers. Ability is required to follow oral and written instructions; to establish and maintain effective working relationships with others; to establish and maintain filing systems; to analyze situations and make decisions in accordance with rules, laws, and regulations; provide good customer, interpersonal and communication skills. Level Descriptors The Customer Assistant Representative job family consists of four levels, which are distinguished, based on the level of complexity of specific job assignments, the extent of responsibility assigned, and the level of expertise required for the completion of assigned projects. LevelIII: This is the career level where duties and responsibilities will be performed at all levels of complexity. Education and Experience Education and Experience requirements at this level consist of one year of experience in clerical office work plus one year of experience in customer service, or an equivalent combination of education and experience. Valued Knowledge, Skills, and Abilities Knowledge, Skills, and Abilities required at this level include knowledge of state laws and rules concerning the business operations of the agency; of accounting principles and practices; of various types of business organizations; of office practices; of business arithmetic; of methods and techniques for conducting research; of training principles and techniques; and of supervisory principles and practices. Ability is required to read and interpret laws; to communicate effectively, both orally and in writing; to establish and maintain effective working relationships with others; to apply laws and rules to individual problems and situations; to organize and direct the work of others; and to construct various types of reports. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub .
WAKE COUNTY, NC
Raleigh, North Carolina, United States
What You'll Be Doing Are you ready to be the friendly face and helpful hand that our community relies on? Do you thrive in a fast-paced environment and love solving problems with a smile? If so, we want YOU to join our dynamic team at the Departure Regional Center as a Patient Access Representative! At the Departure Regional Center, we're more than just a service provider; we're a community hub where residents come to get the support they need. Our team is dedicated to delivering top-notch service and creating positive experiences for everyone who walks through our doors. As a Patient Access Representative, you'll be at the heart of our operations, ensuring clients have access to a variety of services and support. From healthcare assistance to financial transactions, your day will be filled with meaningful interactions and opportunities to make a difference. This position offers the unique opportunity to work with and learn about several programs and sections of Human Services and local government. Why You’ll Love It Here: Impactful Work: Make a real difference in the lives of our community members every day Supportive Team: Work with a friendly and collaborative team dedicated to helping each other succeed Continuous Growth: Opportunities for personal and professional development through training and hands-on experience What you will be doing to help our community: Health Clinic Support (25%): Screen and prepare charts, register patients, manage health records, and assist with Medicaid applications Financial Transactions (25%): Collect payments, record transactions, and balance cash drawers daily Economic Services Support (20%): Assist clients with NCFAST, manage documents, and perform audits Document Issuance (20%): Issue birth, death, and marriage certificates, dispense medicine, and distribute various kits and passes General Customer Service (10%): Greet clients, determine needs, schedule appointments, and provide information on county programs If you value teamwork and thrive in this working environment, this position is for you. We are committed to providing optimal customer service delivery to our community. Don’t hesitate to apply and start your career with us at Wake County Health and Human Services Departure Regional Center! About Our Team Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs. The Basics (Required Education and Experience) High school diploma or GED One year of job-related experience Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Fluent in speaking, and comprehending the Spanish language Strong customer service experience Experience with medical billing or experience working in a medical office Cash handling experience How Will We Know You're 'The One'? Excellent communication skills, interpersonal skills and the ability to build and maintain positive, productive relationships with staff Ability to be attentive to detail Ability to handle confidential information and comply with HIPPA policies and procedures Ability to demonstrate adaptability to changes and demands in the workplace Ability to deliver high-quality customer service by balancing various client needs and responding effectively Ability to display reliability by demonstrating high dependability in all job aspects Ability to exercise good integrity by acting with honesty, respect, and adhering to laws and policies About This Position Location: Departure Regional Center Raleigh, NC 27616 Employment Type: Regular Work Schedule: Mon - Fri 8:30 am - 5:15 pm Hiring Range: 22.48 - 26.49 Market Range: 22.48 - 30.51 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 9/22/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
Sep 14, 2024
What You'll Be Doing Are you ready to be the friendly face and helpful hand that our community relies on? Do you thrive in a fast-paced environment and love solving problems with a smile? If so, we want YOU to join our dynamic team at the Departure Regional Center as a Patient Access Representative! At the Departure Regional Center, we're more than just a service provider; we're a community hub where residents come to get the support they need. Our team is dedicated to delivering top-notch service and creating positive experiences for everyone who walks through our doors. As a Patient Access Representative, you'll be at the heart of our operations, ensuring clients have access to a variety of services and support. From healthcare assistance to financial transactions, your day will be filled with meaningful interactions and opportunities to make a difference. This position offers the unique opportunity to work with and learn about several programs and sections of Human Services and local government. Why You’ll Love It Here: Impactful Work: Make a real difference in the lives of our community members every day Supportive Team: Work with a friendly and collaborative team dedicated to helping each other succeed Continuous Growth: Opportunities for personal and professional development through training and hands-on experience What you will be doing to help our community: Health Clinic Support (25%): Screen and prepare charts, register patients, manage health records, and assist with Medicaid applications Financial Transactions (25%): Collect payments, record transactions, and balance cash drawers daily Economic Services Support (20%): Assist clients with NCFAST, manage documents, and perform audits Document Issuance (20%): Issue birth, death, and marriage certificates, dispense medicine, and distribute various kits and passes General Customer Service (10%): Greet clients, determine needs, schedule appointments, and provide information on county programs If you value teamwork and thrive in this working environment, this position is for you. We are committed to providing optimal customer service delivery to our community. Don’t hesitate to apply and start your career with us at Wake County Health and Human Services Departure Regional Center! About Our Team Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs. The Basics (Required Education and Experience) High school diploma or GED One year of job-related experience Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Fluent in speaking, and comprehending the Spanish language Strong customer service experience Experience with medical billing or experience working in a medical office Cash handling experience How Will We Know You're 'The One'? Excellent communication skills, interpersonal skills and the ability to build and maintain positive, productive relationships with staff Ability to be attentive to detail Ability to handle confidential information and comply with HIPPA policies and procedures Ability to demonstrate adaptability to changes and demands in the workplace Ability to deliver high-quality customer service by balancing various client needs and responding effectively Ability to display reliability by demonstrating high dependability in all job aspects Ability to exercise good integrity by acting with honesty, respect, and adhering to laws and policies About This Position Location: Departure Regional Center Raleigh, NC 27616 Employment Type: Regular Work Schedule: Mon - Fri 8:30 am - 5:15 pm Hiring Range: 22.48 - 26.49 Market Range: 22.48 - 30.51 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 9/22/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
Oklahoma State Department of Health
Cherokee County, Oklahoma, United States
Job Posting Title Customer Assistance Representative III - Temporary Agency 340 OKLAHOMA STATE DEPARTMENT OF HEALTH Supervisory Organization 340 District 7 Job Posting End Date (Continuous if Blank) Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Part time Job Type Temporary Compensation The hourly rate for this position is up to $19.71/hour based on education and experience. Why you’ll love it here! RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!! Job Description Location : Cherokee County Health Department (1298 W 4th St Tahlequah, OK 74464) Salary : Up to $19.71/hour based on education and experience. Full Time /Part Time : Part Time Work Schedule : Monday to Friday Primary Hours : 8 am to 5 pm (min of 20 hours and max of 30 hours per week) Position Description: Maintaining a positive, empathetic, and professional attitude toward customers at all times, this position is responsible for providing assistance to customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs. Duties: This position is the frontline to customer service and our clients. Is responsible for all client/patient registrations for the county health department. The position is also responsible for processing WIC benefits, answering telephones, working, and coordinating with other departments, collecting, and entering billing information, accepting, and documenting payments. Other tasks include light typing assignments, scheduling appointments, providing general information to the public, filing, and maintaining client records, filing and preparation of program reports. This position will access the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients or completing the online application for new coverage or to reinstate expired coverage for families or individuals. Maintains a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures; reconciles departmental records with central records; prepares correspondence, forms, and reports. Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements. Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs a number of tasks such as posting and recording data. Enters and retrieves information using personal computer or other data processing equipment and receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections. Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies. Receives or delivers materials and equipment. Knowledge, Skills, Abilities and Competencies Knowledge, Skills, and Abilities required at this level include knowledge of office methods and procedures; of grammar, punctuation, and spelling; of mathematics; of basic bookkeeping procedures; of inventory techniques; of telephone procedures; of standard business communications; of current office technologies; Skill is required to operate office machines including computers. Ability is required to follow oral and written instructions; to establish and maintain effective working relationships with others; to establish and maintain filing systems; to analyze situations and make decisions in accordance with rules, laws, and regulations; provide g ood customer, interpersonal and communication skills. Level Descriptors The Customer Assistant Representative job family consists of four levels, which are distinguished, based on the level of complexity of specific job assignments, the extent of responsibility assigned, and the level of expertise required for the completion of assigned projects. LevelIII: This is the career level where duties and responsibilities will be performed at all levels of complexity. Education and Experience Education and Experience requirements at this level consist of one year of experience in clerical office work plus one year of experience in customer service, or an equivalent combination of education and experience. Valued Knowledge, Skills, and Abilities Knowledge, Skills, and Abilities required at this level include knowledge of state laws and rules concerning the business operations of the agency; of accounting principles and practices; of various types of business organizations; of office practices; of business arithmetic; of methods and techniques for conducting research; of training principles and techniques; and of supervisory principles and practices. Ability is required to read and interpret laws; to communicate effectively, both orally and in writing; to establish and maintain effective working relationships with others; to apply laws and rules to individual problems and situations; to organize and direct the work of others; and to construct various types of reports. Application Requirements: If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of application. All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship. Physical Demands and Work Environment: This position is set in an office environment, computer based. While performing the duties of the job, employees are frequently required to stand, walk, lift, and reach. Telework: This position is not eligible for Telework and is subject to OSDH policy and supervisor’s discretion. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub .
Sep 10, 2024
Full Time
Job Posting Title Customer Assistance Representative III - Temporary Agency 340 OKLAHOMA STATE DEPARTMENT OF HEALTH Supervisory Organization 340 District 7 Job Posting End Date (Continuous if Blank) Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Part time Job Type Temporary Compensation The hourly rate for this position is up to $19.71/hour based on education and experience. Why you’ll love it here! RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!! Job Description Location : Cherokee County Health Department (1298 W 4th St Tahlequah, OK 74464) Salary : Up to $19.71/hour based on education and experience. Full Time /Part Time : Part Time Work Schedule : Monday to Friday Primary Hours : 8 am to 5 pm (min of 20 hours and max of 30 hours per week) Position Description: Maintaining a positive, empathetic, and professional attitude toward customers at all times, this position is responsible for providing assistance to customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs. Duties: This position is the frontline to customer service and our clients. Is responsible for all client/patient registrations for the county health department. The position is also responsible for processing WIC benefits, answering telephones, working, and coordinating with other departments, collecting, and entering billing information, accepting, and documenting payments. Other tasks include light typing assignments, scheduling appointments, providing general information to the public, filing, and maintaining client records, filing and preparation of program reports. This position will access the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients or completing the online application for new coverage or to reinstate expired coverage for families or individuals. Maintains a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures; reconciles departmental records with central records; prepares correspondence, forms, and reports. Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements. Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs a number of tasks such as posting and recording data. Enters and retrieves information using personal computer or other data processing equipment and receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections. Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies. Receives or delivers materials and equipment. Knowledge, Skills, Abilities and Competencies Knowledge, Skills, and Abilities required at this level include knowledge of office methods and procedures; of grammar, punctuation, and spelling; of mathematics; of basic bookkeeping procedures; of inventory techniques; of telephone procedures; of standard business communications; of current office technologies; Skill is required to operate office machines including computers. Ability is required to follow oral and written instructions; to establish and maintain effective working relationships with others; to establish and maintain filing systems; to analyze situations and make decisions in accordance with rules, laws, and regulations; provide g ood customer, interpersonal and communication skills. Level Descriptors The Customer Assistant Representative job family consists of four levels, which are distinguished, based on the level of complexity of specific job assignments, the extent of responsibility assigned, and the level of expertise required for the completion of assigned projects. LevelIII: This is the career level where duties and responsibilities will be performed at all levels of complexity. Education and Experience Education and Experience requirements at this level consist of one year of experience in clerical office work plus one year of experience in customer service, or an equivalent combination of education and experience. Valued Knowledge, Skills, and Abilities Knowledge, Skills, and Abilities required at this level include knowledge of state laws and rules concerning the business operations of the agency; of accounting principles and practices; of various types of business organizations; of office practices; of business arithmetic; of methods and techniques for conducting research; of training principles and techniques; and of supervisory principles and practices. Ability is required to read and interpret laws; to communicate effectively, both orally and in writing; to establish and maintain effective working relationships with others; to apply laws and rules to individual problems and situations; to organize and direct the work of others; and to construct various types of reports. Application Requirements: If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of application. All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship. Physical Demands and Work Environment: This position is set in an office environment, computer based. While performing the duties of the job, employees are frequently required to stand, walk, lift, and reach. Telework: This position is not eligible for Telework and is subject to OSDH policy and supervisor’s discretion. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub .
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus four (4) years experience in billing, credit counseling, and customer service. Licenses and Certifications Required: None. Notes to Applicants Serve as Austin 311 point of contact with other departments/divisions. Provide assistance to customer service representatives with difficult calls. Respond to complex customer requests, reach and process corrections to service requests. Receive escalated inquiries from customers and complete research required to resolve customer issues. Handle the Austin Energy outages process during off business hours. Provides 24/7 monitoring for systems utilized in the contact center. Provides leadership, work assignments, evaluation, training, and guidance to others in command center during overnight hours. This position will lead and train others working in the 311 Call Center, reporting to System Operations under 311. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Your application must include an explanation and dates of unemployment. Starting salary will be based on overall relevant experience from your application. Resumes will not be accepted and statements such as “see resume” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. Assessments: Your skill level in some of the competency areas for this job may be assessed through skills testing. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Work Schedule: This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations for the City of Austin. Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule. Critical: This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services. Pay Range $25.40 - $30.10 Hours Must be able to work any combination of shifts starting between 6:00 a.m. to 10:00 p.m. Sunday-Saturday. Shifts are rotating shifts of eight and ten hours. Austin 311 is 24×7, weekends and evenings will be required. This position is considered critical and will require working outside of the regular schedule and core business hours. Job Close Date 09/20/2024 Type of Posting External Department Austin Energy Regular/Temporary Temporary Grant Funded or Pooled Position Not Applicable Category Professional Location 1520 Rutherford Lane Austin, TX 78754 - Hybrid Preferred Qualifications Preferred Experience: English/Spanish Bilingual. Professional experience in a customer service environment. Experience using client relations management software such as Motorola PremierOne. Experience tracking and monitoring service requests for customers. Experience working in a Government/Municipal 311 Contact Center. Experience conducting written correspondence with external and internal contacts. Experience with handling customer escalations on a daily basis. Leadership experience in a team environment Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Answers complicated customer requests or inquiries concerning services, products, billing, and equipment. Resolves customer issues with one call resolution. Prepares cases for support services and other city departments. Processes corrections to customer accounts. Extracts data from city databases and create reports. Coordinates mailings to customers. Maintains and files all generated service requests. Receives by email, fax, or phone, frontline and escalated inquiries from customers, contractors, and other city departments requiring research, support preparation and reporting. Verifies customer accounts and active services using various databases and software applications. Researches customer account information and history to explain services, charges, and adjustments. Logs customer complaints, creates and updates service requests, and routes to the appropriate department(s) and/or personnel. Responsibilities - Supervisor and/or Leadership Exercised: May lead and train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of basic accounting and billing procedures. Knowledge of city practice, policy and procedures. Knowledge of good customer relations practices. Knowledge of credit collection practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Ability to handle conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position are graduation from an accredited high school or equivalent, plus four (4) years experience in billing, credit counseling, and customer service. Do you meet these qualifications? Yes No * Are you bilingual with the ability to speak fluently and write in English and Spanish? Yes No * Please describe your experience using client relations management software such as Motorola PremierOne. Be sure to include job title(s), your role and job duties. (Open Ended Question) * Please describe your experience tracking and monitoring service requests for customers. Be sure to include job title(s), your role and job duties. (Open Ended Question) * Please describe in detail your experience working in a government/municipal 311 contact center. (Open Ended Question) * Please describe in concise detail your experience conducting written correspondence with external and internal contacts. Be sure to include job title(s), your role, and job duties. (Open Ended Question) * Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Word, Excel, and Outlook? No experience Basic: create/edit simple documents, spreadsheets, & emails Intermediate: create/edit a variety of documents & spreadsheets; reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields Advanced: create/edit complex documents & spreadsheets; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; data/mail merge, import data from one document to another * Please describe in detail your experience handling customer escalations. Please include job title and years in position in your answer. (Open Ended Question) * This position is categorized as a Critical Personnel position. Critical Employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services. Can you work this schedule as required? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. Optional & Required Documents Required Documents Optional Documents
Sep 07, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus four (4) years experience in billing, credit counseling, and customer service. Licenses and Certifications Required: None. Notes to Applicants Serve as Austin 311 point of contact with other departments/divisions. Provide assistance to customer service representatives with difficult calls. Respond to complex customer requests, reach and process corrections to service requests. Receive escalated inquiries from customers and complete research required to resolve customer issues. Handle the Austin Energy outages process during off business hours. Provides 24/7 monitoring for systems utilized in the contact center. Provides leadership, work assignments, evaluation, training, and guidance to others in command center during overnight hours. This position will lead and train others working in the 311 Call Center, reporting to System Operations under 311. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Your application must include an explanation and dates of unemployment. Starting salary will be based on overall relevant experience from your application. Resumes will not be accepted and statements such as “see resume” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. Assessments: Your skill level in some of the competency areas for this job may be assessed through skills testing. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Work Schedule: This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations for the City of Austin. Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule. Critical: This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services. Pay Range $25.40 - $30.10 Hours Must be able to work any combination of shifts starting between 6:00 a.m. to 10:00 p.m. Sunday-Saturday. Shifts are rotating shifts of eight and ten hours. Austin 311 is 24×7, weekends and evenings will be required. This position is considered critical and will require working outside of the regular schedule and core business hours. Job Close Date 09/20/2024 Type of Posting External Department Austin Energy Regular/Temporary Temporary Grant Funded or Pooled Position Not Applicable Category Professional Location 1520 Rutherford Lane Austin, TX 78754 - Hybrid Preferred Qualifications Preferred Experience: English/Spanish Bilingual. Professional experience in a customer service environment. Experience using client relations management software such as Motorola PremierOne. Experience tracking and monitoring service requests for customers. Experience working in a Government/Municipal 311 Contact Center. Experience conducting written correspondence with external and internal contacts. Experience with handling customer escalations on a daily basis. Leadership experience in a team environment Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Answers complicated customer requests or inquiries concerning services, products, billing, and equipment. Resolves customer issues with one call resolution. Prepares cases for support services and other city departments. Processes corrections to customer accounts. Extracts data from city databases and create reports. Coordinates mailings to customers. Maintains and files all generated service requests. Receives by email, fax, or phone, frontline and escalated inquiries from customers, contractors, and other city departments requiring research, support preparation and reporting. Verifies customer accounts and active services using various databases and software applications. Researches customer account information and history to explain services, charges, and adjustments. Logs customer complaints, creates and updates service requests, and routes to the appropriate department(s) and/or personnel. Responsibilities - Supervisor and/or Leadership Exercised: May lead and train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of basic accounting and billing procedures. Knowledge of city practice, policy and procedures. Knowledge of good customer relations practices. Knowledge of credit collection practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Ability to handle conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position are graduation from an accredited high school or equivalent, plus four (4) years experience in billing, credit counseling, and customer service. Do you meet these qualifications? Yes No * Are you bilingual with the ability to speak fluently and write in English and Spanish? Yes No * Please describe your experience using client relations management software such as Motorola PremierOne. Be sure to include job title(s), your role and job duties. (Open Ended Question) * Please describe your experience tracking and monitoring service requests for customers. Be sure to include job title(s), your role and job duties. (Open Ended Question) * Please describe in detail your experience working in a government/municipal 311 contact center. (Open Ended Question) * Please describe in concise detail your experience conducting written correspondence with external and internal contacts. Be sure to include job title(s), your role, and job duties. (Open Ended Question) * Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Word, Excel, and Outlook? No experience Basic: create/edit simple documents, spreadsheets, & emails Intermediate: create/edit a variety of documents & spreadsheets; reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields Advanced: create/edit complex documents & spreadsheets; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; data/mail merge, import data from one document to another * Please describe in detail your experience handling customer escalations. Please include job title and years in position in your answer. (Open Ended Question) * This position is categorized as a Critical Personnel position. Critical Employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services. Can you work this schedule as required? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. Optional & Required Documents Required Documents Optional Documents
Oklahoma State Department of Health
Garfield County, Oklahoma, United States
Job Posting Title Customer Asst Representative - Temp Agency 340 OKLAHOMA STATE DEPARTMENT OF HEALTH Supervisory Organization 340 District 2 Job Posting End Date (Continuous if Blank) Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Part time Job Type Temporary Compensation The hourly rate for this position is up to $19.71, based on education and experience. Why you’ll love it here! RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!! Job Description BASIC PURPOSE Maintaining a positive, empathetic, and professional attitude toward customers at all times, this position is responsible for providing assistance to customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs. POSITION DESCRIPTION This position is the frontline to customer service and our clients. Is responsible for all client/patient registrations for the county health department. The position is also responsible for processing WIC benefits, answering telephones, working, and coordinating with other departments, collecting, and entering billing information, accepting, and documenting payments. Other tasks include light typing assignments, scheduling appointments, providing general information to the public, filing, and maintaining client records, filing and preparation of program reports. This position will access the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients or completing the online application for new coverage or to reinstate expired coverage for families or individuals. Maintains a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures; reconciles departmental records with central records; prepares correspondence, forms, and reports. Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements. Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs a number of tasks such as posting and recording data. Enters and retrieves information using personal computer or other data processing equipment and receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections. Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies. Receives or delivers materials and equipment. Knowledge, Skills, Abilities and Competencies Knowledge, Skills, and Abilities required at this level include knowledge of office methods and procedures; of grammar, punctuation, and spelling; of mathematics; of basic bookkeeping procedures; of inventory techniques; of telephone procedures; of standard business communications; of current office technologies; Skill is required to operate office machines including computers. Ability is required to follow oral and written instructions; to establish and maintain effective working relationships with others; to establish and maintain filing systems; to analyze situations and make decisions in accordance with rules, laws, and regulations; provide g ood customer, interpersonal and communication skills. Level Descriptors The Customer Assistant Representative job family consists of four levels, which are distinguished, based on the level of complexity of specific job assignments, the extent of responsibility assigned, and the level of expertise required for the completion of assigned projects. LevelIII: This is the career level where duties and responsibilities will be performed at all levels of complexity. Education and Experience Education and Experience requirements at this level consist of one year of experience in clerical office work plus one year of experience in customer service, or an equivalent combination of education and experience. Not required but prefer bilingual candidate. Valued Knowledge, Skills, and Abilities Knowledge, Skills, and Abilities required at this level include knowledge of state laws and rules concerning the business operations of the agency; of accounting principles and practices; of various types of business organizations; of office practices; of business arithmetic; of methods and techniques for conducting research; of training principles and techniques; and of supervisory principles and practices. Ability is required to read and interpret laws; to communicate effectively, both orally and in writing; to establish and maintain effective working relationships with others; to apply laws and rules to individual problems and situations; to organize and direct the work of others; and to construct various types of reports. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub .
Aug 27, 2024
Full Time
Job Posting Title Customer Asst Representative - Temp Agency 340 OKLAHOMA STATE DEPARTMENT OF HEALTH Supervisory Organization 340 District 2 Job Posting End Date (Continuous if Blank) Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Part time Job Type Temporary Compensation The hourly rate for this position is up to $19.71, based on education and experience. Why you’ll love it here! RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!! Job Description BASIC PURPOSE Maintaining a positive, empathetic, and professional attitude toward customers at all times, this position is responsible for providing assistance to customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs. POSITION DESCRIPTION This position is the frontline to customer service and our clients. Is responsible for all client/patient registrations for the county health department. The position is also responsible for processing WIC benefits, answering telephones, working, and coordinating with other departments, collecting, and entering billing information, accepting, and documenting payments. Other tasks include light typing assignments, scheduling appointments, providing general information to the public, filing, and maintaining client records, filing and preparation of program reports. This position will access the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients or completing the online application for new coverage or to reinstate expired coverage for families or individuals. Maintains a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures; reconciles departmental records with central records; prepares correspondence, forms, and reports. Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements. Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs a number of tasks such as posting and recording data. Enters and retrieves information using personal computer or other data processing equipment and receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections. Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies. Receives or delivers materials and equipment. Knowledge, Skills, Abilities and Competencies Knowledge, Skills, and Abilities required at this level include knowledge of office methods and procedures; of grammar, punctuation, and spelling; of mathematics; of basic bookkeeping procedures; of inventory techniques; of telephone procedures; of standard business communications; of current office technologies; Skill is required to operate office machines including computers. Ability is required to follow oral and written instructions; to establish and maintain effective working relationships with others; to establish and maintain filing systems; to analyze situations and make decisions in accordance with rules, laws, and regulations; provide g ood customer, interpersonal and communication skills. Level Descriptors The Customer Assistant Representative job family consists of four levels, which are distinguished, based on the level of complexity of specific job assignments, the extent of responsibility assigned, and the level of expertise required for the completion of assigned projects. LevelIII: This is the career level where duties and responsibilities will be performed at all levels of complexity. Education and Experience Education and Experience requirements at this level consist of one year of experience in clerical office work plus one year of experience in customer service, or an equivalent combination of education and experience. Not required but prefer bilingual candidate. Valued Knowledge, Skills, and Abilities Knowledge, Skills, and Abilities required at this level include knowledge of state laws and rules concerning the business operations of the agency; of accounting principles and practices; of various types of business organizations; of office practices; of business arithmetic; of methods and techniques for conducting research; of training principles and techniques; and of supervisory principles and practices. Ability is required to read and interpret laws; to communicate effectively, both orally and in writing; to establish and maintain effective working relationships with others; to apply laws and rules to individual problems and situations; to organize and direct the work of others; and to construct various types of reports. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub .
California State University (CSU) Chancellor's Office
401 Golden Shore, Long Beach, CA 90802, USA
Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Fire Plans Examiner . The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Salary The anticipated salary hiring range is up to $10,000 per month, commensurate with qualifications and experience. The salary range for this classification is $4,812 to $15,449 per month. Classification Administrator II Position Information The California State University, Office of the Chancellor, is seeking a Fire Plans Examiner to conduct plan review to ensure compliance with fire and life safety regulations and standards, as adopted by the Office of the State Fire Marshal (OSFM). This position will also ensure compliance with CSU internal policies relating to fire and panic safety construction and may represent the campus in interacting with municipal fire departments. Responsibilities Under the general direction of the Deputy Director of Fire Safety , the Fire Plans Examiner will: -Facilitate, coordinate and track individual plan review/approvals to a timely and code complaint conclusion. Serve as a CSU Chancellor’s Office representative to collaboratively resolve issues relative to fire and panic safety code and regulations. Tracking will include use of OSFM and CPDC’s project database software. -Engage all stakeholders. Coordinate CSU OFS/OSFM fire safety reviews and approvals, whether directly agency to agency, indirectly as may be authorized by CSU OFS/OSFM MOU or as may be needed. -Work with the CSU Fire Safety Board (FSB) of outside expert counsel on fire safety and code compliance. The FSB will also provide external peer review assessments of CSU major capital projects. -Ensure code effective design development and advocate good code compliance practices to individual campus project design teams and external plan review consultants. -Participate in effective code compliance design reviews. Implement the fire safety plan review process at campus and/or CSU/OSFM locations as needed to realize effective and timely project approvals. -Demonstrate, promote, and recognize campus, and departmental high standards for excellent client service, effective use of resources, workplace safety, professional development, personal accountability, and continuous improvement. Communicate and promote model campus practices systemwide. -Propose new or recommend changes to existing fire and life safety policies affecting the CSU and the campuses to assure compliance. Continuously evaluates, recommends, and implements procedures that assure awareness of fire, life & panic safety requirements. -Participate in the preparation and delivery of CSU fire safety code compliance training. -Pursue personal continuing education training to build/maintain professional certifications and stay current with changes to fire and building codes and related standards (e.g., NFPA, ICC, etc.). Qualifications This position requires: -Educational background: California Licensed Architect, or Fire Protection Engineer, or related bachelor’s degree or other relevant comparable experience in design/compliance/construction field. Relevant comparable training examples: Certification as an ICC Fire Plans Examiner, Building Plans Examiner, Fire Inspector, California State Fire Marshal or other local public agency fire authority plans examiner. -Industry experience: 3+ years of architectural, engineering, construction industry experience on a broad variety of projects. -Specific field experience: 3+ years of field and plan review experience in performing plan review, technical inspection, and/or supervision of general construction projects including fire, life, and panic safety code compliance. This may be concurrent with the industry experience in #2, above. -Good general knowledge of fire protection planning and management, building design incorporation of fire, life, and panic safety systems, fire alarm and detection systems, their installation, inspection, and testing. -Must have good working knowledge of California Building Code, California Fire Code, and code reference standards including a reference familiarity with NFPA requirement. -Skill to effectively communicate with diverse constituencies and senior campus management. Proven and solid communication skills including verbal and written communications, active listening, critical thinking, persuasiveness, advising and counseling skills. -Ability and willingness to travel independently to effectively carry out the responsibilities of the position. Frequent local regional ground travel, statewide single day air/ground travel, and periodic overnight travel is a requirement and expectation of the position. Examples: Campus travel, day trips to OSFM offices. -Must have ability to apply sound professional judgment, initiative and problem-solving skill to analyze complex code compliance issues and be able to facilitate a timely and responsive code complaint outcome. -Must have strong verbal and written language skills. Must be able to effectively communicate technical policy and procedures in understandable verbal, written and visual presentation formats. -Must be able to develop and maintain internal and external professional relationships and interact effectively at a professional level. Must be responsive to client and professional concerns and feedback. -Must be able to effectively use: Word, Excel, Outlook, Bluebeam and their equivalents. -Must have good organizational and time management skills with the ability to set own priorities to coordinate assignments with fluctuating and time-sensitive deadlines; proven ability to manage multiple projects concurrently. -Ability to quickly gain working familiarity with CSU’s architectural engineering and construction management policy and procedures, CSU’s public works contract law, rules, and regulations. Preferred Qualifications -Certification as a Fire Prevention Officer III or Fire Marshal or equivalent. -Certification as an International Fire Code Inspector or equivalent. -Completion of SFM training: Fire Inspector 1A-1D. -Completion of SFM training: Plans Examiner 1A-1C, and Statutes and Regulations. Application Period Priority consideration will be given to candidates who apply by May 28, 2024 . Applications will be accepted until the job posting is removed. How To Apply Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070. Title IX Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix E-Verify This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA). If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS). COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Mandated Reporter Per CANRA The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Conflict of Interest The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter. CSU Out of State Employment Policy California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Background The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position. Advertised: May 14 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 14, 2024
Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Fire Plans Examiner . The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Salary The anticipated salary hiring range is up to $10,000 per month, commensurate with qualifications and experience. The salary range for this classification is $4,812 to $15,449 per month. Classification Administrator II Position Information The California State University, Office of the Chancellor, is seeking a Fire Plans Examiner to conduct plan review to ensure compliance with fire and life safety regulations and standards, as adopted by the Office of the State Fire Marshal (OSFM). This position will also ensure compliance with CSU internal policies relating to fire and panic safety construction and may represent the campus in interacting with municipal fire departments. Responsibilities Under the general direction of the Deputy Director of Fire Safety , the Fire Plans Examiner will: -Facilitate, coordinate and track individual plan review/approvals to a timely and code complaint conclusion. Serve as a CSU Chancellor’s Office representative to collaboratively resolve issues relative to fire and panic safety code and regulations. Tracking will include use of OSFM and CPDC’s project database software. -Engage all stakeholders. Coordinate CSU OFS/OSFM fire safety reviews and approvals, whether directly agency to agency, indirectly as may be authorized by CSU OFS/OSFM MOU or as may be needed. -Work with the CSU Fire Safety Board (FSB) of outside expert counsel on fire safety and code compliance. The FSB will also provide external peer review assessments of CSU major capital projects. -Ensure code effective design development and advocate good code compliance practices to individual campus project design teams and external plan review consultants. -Participate in effective code compliance design reviews. Implement the fire safety plan review process at campus and/or CSU/OSFM locations as needed to realize effective and timely project approvals. -Demonstrate, promote, and recognize campus, and departmental high standards for excellent client service, effective use of resources, workplace safety, professional development, personal accountability, and continuous improvement. Communicate and promote model campus practices systemwide. -Propose new or recommend changes to existing fire and life safety policies affecting the CSU and the campuses to assure compliance. Continuously evaluates, recommends, and implements procedures that assure awareness of fire, life & panic safety requirements. -Participate in the preparation and delivery of CSU fire safety code compliance training. -Pursue personal continuing education training to build/maintain professional certifications and stay current with changes to fire and building codes and related standards (e.g., NFPA, ICC, etc.). Qualifications This position requires: -Educational background: California Licensed Architect, or Fire Protection Engineer, or related bachelor’s degree or other relevant comparable experience in design/compliance/construction field. Relevant comparable training examples: Certification as an ICC Fire Plans Examiner, Building Plans Examiner, Fire Inspector, California State Fire Marshal or other local public agency fire authority plans examiner. -Industry experience: 3+ years of architectural, engineering, construction industry experience on a broad variety of projects. -Specific field experience: 3+ years of field and plan review experience in performing plan review, technical inspection, and/or supervision of general construction projects including fire, life, and panic safety code compliance. This may be concurrent with the industry experience in #2, above. -Good general knowledge of fire protection planning and management, building design incorporation of fire, life, and panic safety systems, fire alarm and detection systems, their installation, inspection, and testing. -Must have good working knowledge of California Building Code, California Fire Code, and code reference standards including a reference familiarity with NFPA requirement. -Skill to effectively communicate with diverse constituencies and senior campus management. Proven and solid communication skills including verbal and written communications, active listening, critical thinking, persuasiveness, advising and counseling skills. -Ability and willingness to travel independently to effectively carry out the responsibilities of the position. Frequent local regional ground travel, statewide single day air/ground travel, and periodic overnight travel is a requirement and expectation of the position. Examples: Campus travel, day trips to OSFM offices. -Must have ability to apply sound professional judgment, initiative and problem-solving skill to analyze complex code compliance issues and be able to facilitate a timely and responsive code complaint outcome. -Must have strong verbal and written language skills. Must be able to effectively communicate technical policy and procedures in understandable verbal, written and visual presentation formats. -Must be able to develop and maintain internal and external professional relationships and interact effectively at a professional level. Must be responsive to client and professional concerns and feedback. -Must be able to effectively use: Word, Excel, Outlook, Bluebeam and their equivalents. -Must have good organizational and time management skills with the ability to set own priorities to coordinate assignments with fluctuating and time-sensitive deadlines; proven ability to manage multiple projects concurrently. -Ability to quickly gain working familiarity with CSU’s architectural engineering and construction management policy and procedures, CSU’s public works contract law, rules, and regulations. Preferred Qualifications -Certification as a Fire Prevention Officer III or Fire Marshal or equivalent. -Certification as an International Fire Code Inspector or equivalent. -Completion of SFM training: Fire Inspector 1A-1D. -Completion of SFM training: Plans Examiner 1A-1C, and Statutes and Regulations. Application Period Priority consideration will be given to candidates who apply by May 28, 2024 . Applications will be accepted until the job posting is removed. How To Apply Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070. Title IX Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix E-Verify This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA). If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS). COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Mandated Reporter Per CANRA The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Conflict of Interest The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter. CSU Out of State Employment Policy California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Background The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position. Advertised: May 14 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Sonoma County, CA
Santa Rosa, California, United States
Position Information The County of Sonoma Human Services Department is looking for energetic individuals currently enrolled in a workforce development program to assist their Employment and Training Job Link Program! Please note: To be considered for this opportunity, you must be enrolled in a formal workforce development program. Examples include: Conservation Corps North Bay, Petaluma People Services Center, Goodwill Industries of the Redwood Empire, etc. As a Job Link Intern with the County of Sonoma, you will perform a variety of administrative and clerical activities, such as: creating, updating, and closing client case files (physical and/or electronic); creating and managing appointment spreadsheets; managing Job Link emails and interpretation requests; processing invoices and reimbursements; contacting clients quarterly for data collection purposes; entering data in program databases; answering phones and providing exceptional customer service; assisting Job Link staff with projects and client orientations; scheduling/attending meetings and taking notes; and performing other duties as assigned. As a Job Link Work Experience Intern, you will participate in structured on-the-job training assignments in the Employment and Training Division of the Human Services Department and will learn a wide variety of tasks, including: An overview of the function and services of the Job Link program Microsoft Office Suite programs, data collection, and data entry Customer service, time management, and organization skills Verbal and written communication skills Teamwork, leadership, and professionalism EMPLOYMENT Interns are not in the classified civil service and do not have property rights to permanently allocated positions. In addition, they do not receive most employee benefits such as: long-term disability insurance coverage; accrual of vacation and sick leave; participation in the County retirement program; or eligibility to take promotional examinations. Paid interns may meet the eligibility requirements (generally worked 11 consecutive pay periods with a minimum of 440 hours and are scheduled at least 40 hours per pay period) to qualify for a County contribution toward medical coverage. Dependent coverage may also be available at employee's cost. Interns may not work in excess of 1,560 hours in a twelve month period. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education: Current enrollment as a participant in a formal workforce development program. Experience: None required. License: Possession of a valid driver's license at the appropriate level including necessary endorsements as required by the State of California may be required depending upon assignment to perform the essential functions of the position. Knowledge, Skills, and Abilities Some knowledge of: basic customer service skills; general goals and purposes of county and departmental programs, services, and operations; and basic occupational hazards and standard safety practices. Ability to : understand and follow oral and written instructions; work under supervision; learn and perform assigned tasks and routines; establish and maintain harmonious work relationships with co-workers and the general public; work in an efficient and safe manner . Selection Procedure & Some Helpful Tips When Applying Applications and supplemental questionnaires will be reviewed to ensure candidates meet the minimum requirements for the position. Candidates possessing these requirements will be referred to the department for further consideration. The hiring department will contact candidates who appear to best meet the requirements and needs of the position and take further steps in making a selection for the internship. If selected, candidates must show proof of current enrollment as a participant in a workforce development program. Please visit Getting-a-Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer are contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: EP HR Technician: EV IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: UNREPRESENTED* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation accrual and sick leave accruals; additional management leave annually; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generousCounty contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Aug 24, 2024
Position Information The County of Sonoma Human Services Department is looking for energetic individuals currently enrolled in a workforce development program to assist their Employment and Training Job Link Program! Please note: To be considered for this opportunity, you must be enrolled in a formal workforce development program. Examples include: Conservation Corps North Bay, Petaluma People Services Center, Goodwill Industries of the Redwood Empire, etc. As a Job Link Intern with the County of Sonoma, you will perform a variety of administrative and clerical activities, such as: creating, updating, and closing client case files (physical and/or electronic); creating and managing appointment spreadsheets; managing Job Link emails and interpretation requests; processing invoices and reimbursements; contacting clients quarterly for data collection purposes; entering data in program databases; answering phones and providing exceptional customer service; assisting Job Link staff with projects and client orientations; scheduling/attending meetings and taking notes; and performing other duties as assigned. As a Job Link Work Experience Intern, you will participate in structured on-the-job training assignments in the Employment and Training Division of the Human Services Department and will learn a wide variety of tasks, including: An overview of the function and services of the Job Link program Microsoft Office Suite programs, data collection, and data entry Customer service, time management, and organization skills Verbal and written communication skills Teamwork, leadership, and professionalism EMPLOYMENT Interns are not in the classified civil service and do not have property rights to permanently allocated positions. In addition, they do not receive most employee benefits such as: long-term disability insurance coverage; accrual of vacation and sick leave; participation in the County retirement program; or eligibility to take promotional examinations. Paid interns may meet the eligibility requirements (generally worked 11 consecutive pay periods with a minimum of 440 hours and are scheduled at least 40 hours per pay period) to qualify for a County contribution toward medical coverage. Dependent coverage may also be available at employee's cost. Interns may not work in excess of 1,560 hours in a twelve month period. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education: Current enrollment as a participant in a formal workforce development program. Experience: None required. License: Possession of a valid driver's license at the appropriate level including necessary endorsements as required by the State of California may be required depending upon assignment to perform the essential functions of the position. Knowledge, Skills, and Abilities Some knowledge of: basic customer service skills; general goals and purposes of county and departmental programs, services, and operations; and basic occupational hazards and standard safety practices. Ability to : understand and follow oral and written instructions; work under supervision; learn and perform assigned tasks and routines; establish and maintain harmonious work relationships with co-workers and the general public; work in an efficient and safe manner . Selection Procedure & Some Helpful Tips When Applying Applications and supplemental questionnaires will be reviewed to ensure candidates meet the minimum requirements for the position. Candidates possessing these requirements will be referred to the department for further consideration. The hiring department will contact candidates who appear to best meet the requirements and needs of the position and take further steps in making a selection for the internship. If selected, candidates must show proof of current enrollment as a participant in a workforce development program. Please visit Getting-a-Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer are contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: EP HR Technician: EV IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: UNREPRESENTED* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation accrual and sick leave accruals; additional management leave annually; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generousCounty contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Sonoma County, CA
Santa Rosa, California, United States
Position Information The County of Sonoma Human Services Department (HSD) seeks a talented Human Resources (HR) professional to join their team! Starting salary up to $ 43.35 /hour ( $ 90,476 /year) plus a competitive total compensation package!* The Human Services HR Coordinator will be responsible for assisting the department on all HSD recruitment and hiring needs, including serving as an HR subject matter expert for managers, supervisors, and employees. They will provide direct support on employee medical needs, including explaining rules, regulations, and policies to departmental staff ensuring continuity of operations throughout the department. Additional responsibilities include: Serving as a liaison for managers, supervisors, and other county departments to ensure HR processes are running smoothly and efficiently Working with central HR to draft and finalize HSD job announcements Supporting the department on position control requests and personnel reporting Collaborating with central HR and HSD divisions to identify and implement timely selection processes Analyzing department personnel trends Working closely with current staff and management on HR-related matters Researching and reviewing applicable State/Federal regulations, HR/Safety policies and procedures, Memoranda of Understanding (MOU), and the Salary Resolution to assist with responding to departmental inquiries Drafting, reviewing, and updating documents such as requisitions, emails, interview questions, department organizational charts, medical leave and accommodation approvals/denials, and general policies/procedures The ideal candidate will be a creative thinker who is flexible and empathetic, and possesses many of the following: Experience working on recruitments and employee medical requests Strong analytical and problem-solving skills Experience researching, tracking, analyzing, and interpreting data and drafting policies and procedures Excellent organizational skills, including the ability to follow complex policies and procedures while addressing competing deadlines Superb customer service skills The proven ability to establish credibility and maintain effective working relationships with a broad range of internal and external contacts across all organizational levels Knowledge of database systems and proficient skills in the Microsoft Office Suite and Adobe Acrobat DC About the Human Services Department (HSD) As the largest agency in Sonoma County government, the Human Services Department’s mission is building upon strengths, we bridge people to opportunity through responsive safety-net services. We work to protect vulnerable children and adults, to help people rise above poverty and thrive in our community, and to promote maximum independence and well-being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFRESH, CalWORKs, Medi-Cal, and In-Home Supportive Services. The department is dedicated to providing responsive, client-focused services so that all in our community can live freely chosen lives up to their full potential throughout their lifespan. The core values that drive our work are dignity, humility, integrity, responsiveness, partnership, and belonging. HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community. The Department works collaboratively at the federal, state, and local levels to find creative solutions to support the well-being of individuals, families, and the community. To meet that goal, the department has fostered strong relationships with other public and private sector partners, including other government agencies, community-based organizations, and business leaders. For more information regarding HSD's services please visit http://sonomacounty.ca.gov/Human-Services . What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $2,000 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Salary Resolution (SalRes) and our Employee Benefits Directory . This recruitment is being conducted to fill a Human Services HR Coordinator position in the Human Services Department. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service title for this position is Administrative Aide. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Experience: Work experience that would provide an opportunity to acquire the knowledge and abilities listed. Normally, some experience related to general administration, accounting, budgetary analysis, or human resources work including the compilation, tabulation, analysis, and presentation of statistical and narrative written reports would provide such opportunity. Education: Any combination of course work and training that would provide an opportunity to acquire the knowledge and abilities listed. Normally, academic course work in public administration, business administration, management, accounting, political science, economics, statistics, English composition, psychology or closely related courses would provide such opportunity. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Knowledge of: administrative techniques and principles of organization, accounting, budget and human resources administration; techniques and practices of research methodology, data collection, and preliminary analysis; report writing; application and use of basic statistics; interview techniques sufficient to obtain information related to employment and administrative matters; written and oral communications, including language mechanics, syntax and English composition; modern office methods and procedures; database, spreadsheet and word processing applications including basic methods of graphic presentations. Ability to: collect, compile and analyze qualitative and quantitative data; understand and explain laws, regulations and policies governing program operations; communicate effectively orally and in writing; establish and maintain effective working relationships with management, employees, clients, and the public; understand program objectives in relation to departmental goals and procedures; organize and prioritize work assignments; use and understand common database, spreadsheet and word processing applications; learn specialized computer applications. Certain positions may require the ability to speak, read and write fluent Spanish. Positions allocated to this class may require specific knowledge and abilities. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: EP HR Tech: EV IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: UNREPRESENTED* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation accrual and sick leave accruals; additional management leave annually; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generousCounty contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 9/30/2024 11:59 PM Pacific
Sep 18, 2024
Full Time
Position Information The County of Sonoma Human Services Department (HSD) seeks a talented Human Resources (HR) professional to join their team! Starting salary up to $ 43.35 /hour ( $ 90,476 /year) plus a competitive total compensation package!* The Human Services HR Coordinator will be responsible for assisting the department on all HSD recruitment and hiring needs, including serving as an HR subject matter expert for managers, supervisors, and employees. They will provide direct support on employee medical needs, including explaining rules, regulations, and policies to departmental staff ensuring continuity of operations throughout the department. Additional responsibilities include: Serving as a liaison for managers, supervisors, and other county departments to ensure HR processes are running smoothly and efficiently Working with central HR to draft and finalize HSD job announcements Supporting the department on position control requests and personnel reporting Collaborating with central HR and HSD divisions to identify and implement timely selection processes Analyzing department personnel trends Working closely with current staff and management on HR-related matters Researching and reviewing applicable State/Federal regulations, HR/Safety policies and procedures, Memoranda of Understanding (MOU), and the Salary Resolution to assist with responding to departmental inquiries Drafting, reviewing, and updating documents such as requisitions, emails, interview questions, department organizational charts, medical leave and accommodation approvals/denials, and general policies/procedures The ideal candidate will be a creative thinker who is flexible and empathetic, and possesses many of the following: Experience working on recruitments and employee medical requests Strong analytical and problem-solving skills Experience researching, tracking, analyzing, and interpreting data and drafting policies and procedures Excellent organizational skills, including the ability to follow complex policies and procedures while addressing competing deadlines Superb customer service skills The proven ability to establish credibility and maintain effective working relationships with a broad range of internal and external contacts across all organizational levels Knowledge of database systems and proficient skills in the Microsoft Office Suite and Adobe Acrobat DC About the Human Services Department (HSD) As the largest agency in Sonoma County government, the Human Services Department’s mission is building upon strengths, we bridge people to opportunity through responsive safety-net services. We work to protect vulnerable children and adults, to help people rise above poverty and thrive in our community, and to promote maximum independence and well-being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFRESH, CalWORKs, Medi-Cal, and In-Home Supportive Services. The department is dedicated to providing responsive, client-focused services so that all in our community can live freely chosen lives up to their full potential throughout their lifespan. The core values that drive our work are dignity, humility, integrity, responsiveness, partnership, and belonging. HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community. The Department works collaboratively at the federal, state, and local levels to find creative solutions to support the well-being of individuals, families, and the community. To meet that goal, the department has fostered strong relationships with other public and private sector partners, including other government agencies, community-based organizations, and business leaders. For more information regarding HSD's services please visit http://sonomacounty.ca.gov/Human-Services . What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $2,000 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Salary Resolution (SalRes) and our Employee Benefits Directory . This recruitment is being conducted to fill a Human Services HR Coordinator position in the Human Services Department. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service title for this position is Administrative Aide. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Experience: Work experience that would provide an opportunity to acquire the knowledge and abilities listed. Normally, some experience related to general administration, accounting, budgetary analysis, or human resources work including the compilation, tabulation, analysis, and presentation of statistical and narrative written reports would provide such opportunity. Education: Any combination of course work and training that would provide an opportunity to acquire the knowledge and abilities listed. Normally, academic course work in public administration, business administration, management, accounting, political science, economics, statistics, English composition, psychology or closely related courses would provide such opportunity. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Knowledge of: administrative techniques and principles of organization, accounting, budget and human resources administration; techniques and practices of research methodology, data collection, and preliminary analysis; report writing; application and use of basic statistics; interview techniques sufficient to obtain information related to employment and administrative matters; written and oral communications, including language mechanics, syntax and English composition; modern office methods and procedures; database, spreadsheet and word processing applications including basic methods of graphic presentations. Ability to: collect, compile and analyze qualitative and quantitative data; understand and explain laws, regulations and policies governing program operations; communicate effectively orally and in writing; establish and maintain effective working relationships with management, employees, clients, and the public; understand program objectives in relation to departmental goals and procedures; organize and prioritize work assignments; use and understand common database, spreadsheet and word processing applications; learn specialized computer applications. Certain positions may require the ability to speak, read and write fluent Spanish. Positions allocated to this class may require specific knowledge and abilities. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: EP HR Tech: EV IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: UNREPRESENTED* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation accrual and sick leave accruals; additional management leave annually; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generousCounty contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 9/30/2024 11:59 PM Pacific
Sonoma County, CA
Santa Rosa, California, United States
Position Information Take Your IT Career to the Next Level! The Human Services Department (HSD) seeks a dynamic professional to become their next Human Services Network Operations Manager! Starting salary up to $ 77.03/ hour* ($ 160,770 /year) plus a competitive total compensation package! The Human Services Network Operations Manager (NetOps Manager) focuses on strategic and operational duties related to the HSD on premise computer network and cloud network infrastructure. They will be responsible for designing and defining the HSD network infrastructure strategy with a focus on enhanced resiliency and security. The NetOps Manager will have the ability to request funds from and influence the IT budget significantly and will execute the selection and implementation of enhanced network systems. They will consult with other IT Managers and department staff regarding impact analysis, solutions selection, and needs assessment as well. Additional responsibilities include: Overseeing staff work assignments and assigning work to staff accordingly Progressing on-site workload migration to MS Azure and other cloud hosted solutions Defining and evolving networking modalities, implementing network systems, and enhancing enterprise security posture Monitoring network health and security status and reacting to and remediating cyber security threats Ensuring alignment and cohesion with IT Operations Working with other business units to meet desired outcomes The NetOps Manager should have at least four years of progressive expert level hands-on and architectural experience with both traditional and hosted/cloud-based computer networking systems. The ideal candidate will also have significant experience with many of the following: Microsoft Azure/O365 administration Software Defined Networking and Software Defined Wide Area Networking Cisco Enterprise networking products and Dell/EMC server and storage products VMware hypervisor and virtual desktop products Palo Alto Networks firewalls and next generation firewalls Data backup and retention solutions Enterprise node and cloud security systems, enterprise Security Incident Event Management systems, the OSI 7-layer model, and enterprise telecommunications services Routing, switching, data center design and administration, and physical plant infrastructure Communicating complex systems information to technical staff and managers, both verbally and in writing Working in a fast-paced, ever-changing environment with multiple distractions Making decisions that improves and enhances overall operations with a focus on sustainability About the Human Services Department (HSD) HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community. As the largest agency in Sonoma County government, our mission is to protect vulnerable children and adults, and to promote maximum independence and well-being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFRESH, CalWORKs, Medi-Cal, and In-Home Supportive Services. The department is dedicated to providing high-quality, client-focused, cost-effective services and values the diversity, integrity, teamwork, leadership, and accountability of all staff in accomplishing the mission of the department. The Department works collaboratively at the federal, state, and local levels to find creative solutions to support the well-being of individuals, families, and the community. To meet that goal, the department has fostered strong relationships with other public and private sector partners, including other government agencies, community-based organizations, and business leaders. For more information regarding HSD's services please visit http://sonomacounty.ca.gov/Human-Services . What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $2,000 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Salary Resolution (SalRes) and our Employee Benefits Directory . The Human Services Department is currently recruiting to fill a Human Services Network Operations Manager position. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service title for this position is Department Information Systems Manager. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Any combination of experience and training which would provide the opportunity to acquire the knowledge and abilities listed. Normally this would include: Experience: Four years of progressively responsible experience planning, developing and administering multiple, complex, information technology systems and applications, including one year of supervisory or lead responsibility for defining, planning and implementing automated information systems; and Education: The equivalent to graduation from a four-year college with major coursework in business analysis, project management, management information systems, computer science, statistics, or closely related field License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position. Knowledge, Skills, and Abilities Considerable knowledge of: IT policy and planning concepts, methods, and practices; customer service protocols; capabilities and limitations of various computer systems, including mainframe and personal computer based systems, LANs and WANs; the principles of information systems analysis and design especially related to multi-platform and networked applications; information system security technologies; general principles of office automation; various operating systems and related software used in operating departments; current and emerging technology principles, principles and techniques of project management. Working knowledge of: principles of computer programming in languages required to support the applications and systems utilized in the operating department; principles of data retrieval and reporting; requirements and methods of procurement, contract negotiation and preparation; cost benefit analysis methods; principles and practices of personnel management, employee supervision, and training. Ability to: develop strategic information technology plans; plan, organize, prioritize and delegate work; respond to changing needs and balance competing priorities; develop cost estimates and manage project costs; apply goals and objectives in responding to user requests related to the support, maintenance, and/or upgrade of computer information systems; train and develop staff; establish staff performance standards and evaluate performance; analyze information, develop alternative solutions, project consequences and implement solutions; establish metrics and associated systems performance measurement tools; formulate and modify policies and procedures; remain knowledgeable on the current technologies available; prepare and present reports, proposals, and other information; establish and maintain effective working relationships with department staff, other information systems staff, other agencies, and vendors or contractors; understand, interpret, and apply rules, regulations, ordinances and legislation related to operations; communicate effectively orally and in writing. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: EP HR Tech: EV IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: MANAGEMENT* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation accrual and sick leave accruals; additional management leave annually; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generousCounty contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Sep 07, 2024
Full Time
Position Information Take Your IT Career to the Next Level! The Human Services Department (HSD) seeks a dynamic professional to become their next Human Services Network Operations Manager! Starting salary up to $ 77.03/ hour* ($ 160,770 /year) plus a competitive total compensation package! The Human Services Network Operations Manager (NetOps Manager) focuses on strategic and operational duties related to the HSD on premise computer network and cloud network infrastructure. They will be responsible for designing and defining the HSD network infrastructure strategy with a focus on enhanced resiliency and security. The NetOps Manager will have the ability to request funds from and influence the IT budget significantly and will execute the selection and implementation of enhanced network systems. They will consult with other IT Managers and department staff regarding impact analysis, solutions selection, and needs assessment as well. Additional responsibilities include: Overseeing staff work assignments and assigning work to staff accordingly Progressing on-site workload migration to MS Azure and other cloud hosted solutions Defining and evolving networking modalities, implementing network systems, and enhancing enterprise security posture Monitoring network health and security status and reacting to and remediating cyber security threats Ensuring alignment and cohesion with IT Operations Working with other business units to meet desired outcomes The NetOps Manager should have at least four years of progressive expert level hands-on and architectural experience with both traditional and hosted/cloud-based computer networking systems. The ideal candidate will also have significant experience with many of the following: Microsoft Azure/O365 administration Software Defined Networking and Software Defined Wide Area Networking Cisco Enterprise networking products and Dell/EMC server and storage products VMware hypervisor and virtual desktop products Palo Alto Networks firewalls and next generation firewalls Data backup and retention solutions Enterprise node and cloud security systems, enterprise Security Incident Event Management systems, the OSI 7-layer model, and enterprise telecommunications services Routing, switching, data center design and administration, and physical plant infrastructure Communicating complex systems information to technical staff and managers, both verbally and in writing Working in a fast-paced, ever-changing environment with multiple distractions Making decisions that improves and enhances overall operations with a focus on sustainability About the Human Services Department (HSD) HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community. As the largest agency in Sonoma County government, our mission is to protect vulnerable children and adults, and to promote maximum independence and well-being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFRESH, CalWORKs, Medi-Cal, and In-Home Supportive Services. The department is dedicated to providing high-quality, client-focused, cost-effective services and values the diversity, integrity, teamwork, leadership, and accountability of all staff in accomplishing the mission of the department. The Department works collaboratively at the federal, state, and local levels to find creative solutions to support the well-being of individuals, families, and the community. To meet that goal, the department has fostered strong relationships with other public and private sector partners, including other government agencies, community-based organizations, and business leaders. For more information regarding HSD's services please visit http://sonomacounty.ca.gov/Human-Services . What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $2,000 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Salary Resolution (SalRes) and our Employee Benefits Directory . The Human Services Department is currently recruiting to fill a Human Services Network Operations Manager position. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service title for this position is Department Information Systems Manager. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Any combination of experience and training which would provide the opportunity to acquire the knowledge and abilities listed. Normally this would include: Experience: Four years of progressively responsible experience planning, developing and administering multiple, complex, information technology systems and applications, including one year of supervisory or lead responsibility for defining, planning and implementing automated information systems; and Education: The equivalent to graduation from a four-year college with major coursework in business analysis, project management, management information systems, computer science, statistics, or closely related field License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position. Knowledge, Skills, and Abilities Considerable knowledge of: IT policy and planning concepts, methods, and practices; customer service protocols; capabilities and limitations of various computer systems, including mainframe and personal computer based systems, LANs and WANs; the principles of information systems analysis and design especially related to multi-platform and networked applications; information system security technologies; general principles of office automation; various operating systems and related software used in operating departments; current and emerging technology principles, principles and techniques of project management. Working knowledge of: principles of computer programming in languages required to support the applications and systems utilized in the operating department; principles of data retrieval and reporting; requirements and methods of procurement, contract negotiation and preparation; cost benefit analysis methods; principles and practices of personnel management, employee supervision, and training. Ability to: develop strategic information technology plans; plan, organize, prioritize and delegate work; respond to changing needs and balance competing priorities; develop cost estimates and manage project costs; apply goals and objectives in responding to user requests related to the support, maintenance, and/or upgrade of computer information systems; train and develop staff; establish staff performance standards and evaluate performance; analyze information, develop alternative solutions, project consequences and implement solutions; establish metrics and associated systems performance measurement tools; formulate and modify policies and procedures; remain knowledgeable on the current technologies available; prepare and present reports, proposals, and other information; establish and maintain effective working relationships with department staff, other information systems staff, other agencies, and vendors or contractors; understand, interpret, and apply rules, regulations, ordinances and legislation related to operations; communicate effectively orally and in writing. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: EP HR Tech: EV IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: MANAGEMENT* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation accrual and sick leave accruals; additional management leave annually; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generousCounty contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary Working under the general supervision of the Director of Patron Services, the Patron Services Manager, coordinates and manages the public lobbies and public gathering areas for Sobrato Hall, Hammer4, and all additional event spaces, including outdoor special events, special event planning and coordinating with Hammer clients. This position recruits, hires or engages, trains and oversees the many staff and volunteers who make up the team providing safety and ushering to the Hammer, including ensuring safety and security in crowd management. Additionally, this position oversees public space operations and amenities and displays, ensuring professional presentation and clarity to the patrons and public. Key Responsibilities Serve as on-site manager for public assemblies with emphasis on service and safety, overseeing staff of ushers and ticket-takers. Collaborate with ticketing, production, marketing, and concessions to provide guests a high-quality experience. Collaborate with Front of House and other departments to complete any setups necessary Represent Hammer Theatre Center positively and professionally in interactions with the public and private event clients. Recruit, hire or engage, train, and schedule appropriate volunteers and staff to meet lobby, Sobrato Hall, Hammer4 and other performance and event space needs including events that occur on evenings and weekends Participate in Emergency Preparedness program Process new student hires and new volunteers Act as House Management shift lead when necessary Act as principal client representative for front of house requirements Schedule 3rd party patron concession services Oversee and manage 3rd party patron concession services with emphasis on service Ensure public spaces are professional and presentable Manage special events Knowledge, Skills & Abilities Ability to interface with clients, patrons and colleagues in a professional, collegial manner Knowledge of theatre front of house operations Demonstrated knowledge and/or experience in developing a volunteer-based program General working knowledge of applicable university infrastructure, policies, and procedures Thorough knowledge of office methods, procedures, and practices Fluency in using standard office software packages Thorough knowledge of English grammar, punctuation, and spelling Ability to learn, interpret independently, and apply a variety of complex policies and procedures. Able to identify deviations from applicable policies Ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough and, at times, creative solutions Ability to perform standard arithmetic functions of a transactional nature, including tracking and comparing data Work often involves front line contacts with a variety of campus and community individuals requiring active problem solving and effective interpersonal skills Demonstrated competence in effectively presenting standard information in writing Demonstrated competence in understanding, interpreting, and communication procedure, policies, information, ideas, and instructions Required Qualifications Completion of a high school program, technical/vocational program, or their equivalents Three (3) years of related work experience Preferred Qualifications BA or BS or post-secondary education (or experience) in hospitality, service or retail industry Certificates and Training in First Aid/CPR, Stop the Bleed, Trained Crowd Management Minimum of two (2) years of related experience in hospitality, service or retail industry Experience with developing and maintaining volunteer programs Compensation Classification: Administrative Support Coordinator II Anticipated Hiring Range: $4,584/month - $5,000/month CSU Salary Range: $3,865/month - $6,336/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: June 5, 2024 through June 19, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Jun 05 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 14, 2024
Job Summary Working under the general supervision of the Director of Patron Services, the Patron Services Manager, coordinates and manages the public lobbies and public gathering areas for Sobrato Hall, Hammer4, and all additional event spaces, including outdoor special events, special event planning and coordinating with Hammer clients. This position recruits, hires or engages, trains and oversees the many staff and volunteers who make up the team providing safety and ushering to the Hammer, including ensuring safety and security in crowd management. Additionally, this position oversees public space operations and amenities and displays, ensuring professional presentation and clarity to the patrons and public. Key Responsibilities Serve as on-site manager for public assemblies with emphasis on service and safety, overseeing staff of ushers and ticket-takers. Collaborate with ticketing, production, marketing, and concessions to provide guests a high-quality experience. Collaborate with Front of House and other departments to complete any setups necessary Represent Hammer Theatre Center positively and professionally in interactions with the public and private event clients. Recruit, hire or engage, train, and schedule appropriate volunteers and staff to meet lobby, Sobrato Hall, Hammer4 and other performance and event space needs including events that occur on evenings and weekends Participate in Emergency Preparedness program Process new student hires and new volunteers Act as House Management shift lead when necessary Act as principal client representative for front of house requirements Schedule 3rd party patron concession services Oversee and manage 3rd party patron concession services with emphasis on service Ensure public spaces are professional and presentable Manage special events Knowledge, Skills & Abilities Ability to interface with clients, patrons and colleagues in a professional, collegial manner Knowledge of theatre front of house operations Demonstrated knowledge and/or experience in developing a volunteer-based program General working knowledge of applicable university infrastructure, policies, and procedures Thorough knowledge of office methods, procedures, and practices Fluency in using standard office software packages Thorough knowledge of English grammar, punctuation, and spelling Ability to learn, interpret independently, and apply a variety of complex policies and procedures. Able to identify deviations from applicable policies Ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough and, at times, creative solutions Ability to perform standard arithmetic functions of a transactional nature, including tracking and comparing data Work often involves front line contacts with a variety of campus and community individuals requiring active problem solving and effective interpersonal skills Demonstrated competence in effectively presenting standard information in writing Demonstrated competence in understanding, interpreting, and communication procedure, policies, information, ideas, and instructions Required Qualifications Completion of a high school program, technical/vocational program, or their equivalents Three (3) years of related work experience Preferred Qualifications BA or BS or post-secondary education (or experience) in hospitality, service or retail industry Certificates and Training in First Aid/CPR, Stop the Bleed, Trained Crowd Management Minimum of two (2) years of related experience in hospitality, service or retail industry Experience with developing and maintaining volunteer programs Compensation Classification: Administrative Support Coordinator II Anticipated Hiring Range: $4,584/month - $5,000/month CSU Salary Range: $3,865/month - $6,336/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: June 5, 2024 through June 19, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Jun 05 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Job Summary Mohave County Community Services is currently recruiting for 2 Program Representatives in the Workforce Development Division in the Kingman, AZ location. *This is a Grant Funded Position* Performs professional level work in delivery of career coaching services for participants of employment and training programs in the areas of employment competency, outreach service, vocational placement or other related activities as defined by program and grant requirements awarded to the Mohave County Arizona@Work Job Center. REPORTS TO Work is performed under direction of a higher level of authority. SUPERVISION EXERCISED The employee is expected to exercise initiative and independent judgment in performing program activities in accordance and ensuring compliance with established policies, procedures, regulations and requirements. Essential Job Functions Implements program requirements of the Workforce Innovation & Opportunity Act relating to adult, dislocated workers and/or youth participants; determines eligibility for program enrollment based on income criteria and priorities of service; explains program rules, regulations, and procedures to participants; enrolls participants and prepares employment and training plans; provides on-going case management and career coaching to support plan implementation. Creates and updates hard copy and electronic database client files by recording each contact made with clients and families; maintains records required for active participants and for follow-up after these clients are exited from the program. Serves as a liaison between clients and community agencies; collaborates with relevant agencies to create and work toward unified case management plans. Maintains an awareness of local job market and opportunities to assist in providing guidance to clients; may attend job fairs, conduct special workshops, presentations, group orientations, or perform other training and outreach services. Counsels and assists clients in understanding causes of and contributing factors to their barriers to employment and persuades them to identify and utilize personal and external resources to resolve or alleviate those barriers. Assesses participant need for support services; provides remedial budget counseling and evaluates participant income/expenses, determining means to resolve financial gaps. Researches, recommends and administers assessment instruments; evaluates and interprets results of assessment instruments such as, but not limited to: Test of Adult Basic Education (TABE), WorkKeys, O*Net and others. Reviews, and teaches employment competency curriculum to include pre-employment, work maturity, and soft skills. Reviews classwork and documentation for employment competency program. May participate on relevant committees, councils and/or boards, as assigned SECONDARY JOB FUNCTIONS Performs related work as required. Performs special assignments as requested. Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications A Bachelor's degree in education, social work or other related field. Two (2) years case management experience that includes the provision of training in employment competency, job skills or other skills design to develop and enhance an individual's employable knowledge, skills and abilities in acquiring future employment. Or any equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications. SPECIAL JOB REQUIREMENT Must possess a valid driver’s license for operation of motor vehicles on Arizona roads at the start of employment and maintain said license while employed in this position. Provide acceptable driving history at no cost to the County. Knowledge, Skills & Abilities Normal 0 false false false EN-US X-NONE X-NONE st1:*{behavior:url(#ieooui) } /* Style Definitions */ table.MsoNormalTable{mso-style-name:"Table Normal";mso-tstyle-rowband-size:0;mso-tstyle-colband-size:0;mso-style-noshow:yes;mso-style-priority:99;mso-style-parent:"";mso-padding-alt:0in 5.4pt 0in 5.4pt;mso-para-margin:0in;mso-pagination:widow-orphan;font-size:10.0pt;font-family:"Arial",sans-serif;mso-hansi-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";} Knowledge of: Mohave County Rules, Administrative Procedures, Code of Ethics, and department policies, rules, regulations, and procedures. Current state and federal labor laws and of labor relations practices and activities. Understanding, interpreting and applying pertinent federal and state laws and regulations, technical materials and departmental procedures to the planning, coordinating, and performing of activities associated with employment competency activities and program responsibilities of the Mohave County One-Stop Career Center. Workforce-related and social service agencies and programs available in the community. Development/implementation of employment competency and job skills curriculum. Effective interviewing and counseling techniques. Training and instructional methods and techniques used in the development and enhancement of an individual's knowledge, skills and abilities in preparation for employment. Employment practices and procedures. Current policies and regulations governing eligibility for clients. Job market trends including occupational requirements of employers in the community. Principles and practices of leadership and supervision. Modern office practices and procedures. Skill in: Teaching principles and instructional methods and techniques. The operation of computer hardware and software and peripherals, calculators, and electronic presentation equipment. Ability to: Effectively aid others in learning employment competencies and job skills. Develop curricula and/or design projects for individuals and groups to enhance employment competency; develop and revise supporting testing/training materials and manuals. Conduct teaching sessions and develop and obtain appropriate teaching materials. Plan, organize, coordinate, implement, and develop programs. Set priorities, assign, schedule, train, supervise and evaluate work activities and to persuade assigned personnel effectively. Apply pertinent federal and state laws and regulations. Analyze and evaluate data collected to develop and prepare concise, orderly recommendations and reports in a timely manner. Communicate clearly and concisely, both orally and in writing. Maintain accurate and up-to-date records and documentation. Analyze situations and determine appropriate or alternative actions. Make decisions in accordance with established policies and regulations. Establish and maintain cooperative working relationships with those contacted in the course of work. https://resources.mohave.gov/file/HumanResources/Benefits/Benefits%20Overview.pdf
Aug 25, 2024
Full Time
Job Summary Mohave County Community Services is currently recruiting for 2 Program Representatives in the Workforce Development Division in the Kingman, AZ location. *This is a Grant Funded Position* Performs professional level work in delivery of career coaching services for participants of employment and training programs in the areas of employment competency, outreach service, vocational placement or other related activities as defined by program and grant requirements awarded to the Mohave County Arizona@Work Job Center. REPORTS TO Work is performed under direction of a higher level of authority. SUPERVISION EXERCISED The employee is expected to exercise initiative and independent judgment in performing program activities in accordance and ensuring compliance with established policies, procedures, regulations and requirements. Essential Job Functions Implements program requirements of the Workforce Innovation & Opportunity Act relating to adult, dislocated workers and/or youth participants; determines eligibility for program enrollment based on income criteria and priorities of service; explains program rules, regulations, and procedures to participants; enrolls participants and prepares employment and training plans; provides on-going case management and career coaching to support plan implementation. Creates and updates hard copy and electronic database client files by recording each contact made with clients and families; maintains records required for active participants and for follow-up after these clients are exited from the program. Serves as a liaison between clients and community agencies; collaborates with relevant agencies to create and work toward unified case management plans. Maintains an awareness of local job market and opportunities to assist in providing guidance to clients; may attend job fairs, conduct special workshops, presentations, group orientations, or perform other training and outreach services. Counsels and assists clients in understanding causes of and contributing factors to their barriers to employment and persuades them to identify and utilize personal and external resources to resolve or alleviate those barriers. Assesses participant need for support services; provides remedial budget counseling and evaluates participant income/expenses, determining means to resolve financial gaps. Researches, recommends and administers assessment instruments; evaluates and interprets results of assessment instruments such as, but not limited to: Test of Adult Basic Education (TABE), WorkKeys, O*Net and others. Reviews, and teaches employment competency curriculum to include pre-employment, work maturity, and soft skills. Reviews classwork and documentation for employment competency program. May participate on relevant committees, councils and/or boards, as assigned SECONDARY JOB FUNCTIONS Performs related work as required. Performs special assignments as requested. Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications A Bachelor's degree in education, social work or other related field. Two (2) years case management experience that includes the provision of training in employment competency, job skills or other skills design to develop and enhance an individual's employable knowledge, skills and abilities in acquiring future employment. Or any equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications. SPECIAL JOB REQUIREMENT Must possess a valid driver’s license for operation of motor vehicles on Arizona roads at the start of employment and maintain said license while employed in this position. Provide acceptable driving history at no cost to the County. Knowledge, Skills & Abilities Normal 0 false false false EN-US X-NONE X-NONE st1:*{behavior:url(#ieooui) } /* Style Definitions */ table.MsoNormalTable{mso-style-name:"Table Normal";mso-tstyle-rowband-size:0;mso-tstyle-colband-size:0;mso-style-noshow:yes;mso-style-priority:99;mso-style-parent:"";mso-padding-alt:0in 5.4pt 0in 5.4pt;mso-para-margin:0in;mso-pagination:widow-orphan;font-size:10.0pt;font-family:"Arial",sans-serif;mso-hansi-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";} Knowledge of: Mohave County Rules, Administrative Procedures, Code of Ethics, and department policies, rules, regulations, and procedures. Current state and federal labor laws and of labor relations practices and activities. Understanding, interpreting and applying pertinent federal and state laws and regulations, technical materials and departmental procedures to the planning, coordinating, and performing of activities associated with employment competency activities and program responsibilities of the Mohave County One-Stop Career Center. Workforce-related and social service agencies and programs available in the community. Development/implementation of employment competency and job skills curriculum. Effective interviewing and counseling techniques. Training and instructional methods and techniques used in the development and enhancement of an individual's knowledge, skills and abilities in preparation for employment. Employment practices and procedures. Current policies and regulations governing eligibility for clients. Job market trends including occupational requirements of employers in the community. Principles and practices of leadership and supervision. Modern office practices and procedures. Skill in: Teaching principles and instructional methods and techniques. The operation of computer hardware and software and peripherals, calculators, and electronic presentation equipment. Ability to: Effectively aid others in learning employment competencies and job skills. Develop curricula and/or design projects for individuals and groups to enhance employment competency; develop and revise supporting testing/training materials and manuals. Conduct teaching sessions and develop and obtain appropriate teaching materials. Plan, organize, coordinate, implement, and develop programs. Set priorities, assign, schedule, train, supervise and evaluate work activities and to persuade assigned personnel effectively. Apply pertinent federal and state laws and regulations. Analyze and evaluate data collected to develop and prepare concise, orderly recommendations and reports in a timely manner. Communicate clearly and concisely, both orally and in writing. Maintain accurate and up-to-date records and documentation. Analyze situations and determine appropriate or alternative actions. Make decisions in accordance with established policies and regulations. Establish and maintain cooperative working relationships with those contacted in the course of work. https://resources.mohave.gov/file/HumanResources/Benefits/Benefits%20Overview.pdf
MOHAVE COUNTY, AZ
As assigned within Mohave County, AZ, United States
Job Summary Mohave County Community Services is currently recruiting for 2 Program Representatives in the Workforce Development Division 1 in the La Paz County, AZ location and 1 in the Kingman, AZ location. *This is a Grant Funded Position* Performs professional level work in delivery of career coaching services for participants of employment and training programs in the areas of employment competency, outreach service, vocational placement or other related activities as defined by program and grant requirements awarded to the Mohave County Arizona@Work Job Center. REPORTS TO Work is performed under direction of a higher level of authority. SUPERVISION EXERCISED The employee is expected to exercise initiative and independent judgment in performing program activities in accordance and ensuring compliance with established policies, procedures, regulations and requirements. Essential Job Functions Implements program requirements of the Workforce Innovation & Opportunity Act and the Quest Disaster recovery National Dislocated Worker Grant relating to adult, dislocated workers and/or youth participants; determines eligibility for program enrollment based on income criteria and priorities of service; explains program rules, regulations, and procedures to participants; enrolls participants and prepares employment and training plans; provides on-going case management and career coaching to support plan implementation. Creates and updates hard copy and electronic database client files by recording each contact made with clients and families; maintains records required for active participants and for follow-up after these clients are exited from the program. Serves as a liaison between clients and community agencies; collaborates with relevant agencies to create and work toward unified case management plans. Maintains an awareness of local job market and opportunities to assist in providing guidance to clients; may attend job fairs, conduct special workshops, presentations, group orientations, or perform other training and outreach services. Counsels and assists clients in understanding causes of and contributing factors to their barriers to employment and persuades them to identify and utilize personal and external resources to resolve or alleviate those barriers. Assesses participant need for support services; provides remedial budget counseling and evaluates participant income/expenses, determining means to resolve financial gaps. Researches, recommends and administers assessment instruments; evaluates and interprets results of assessment instruments such as, but not limited to: Test of Adult Basic Education (TABE), WorkKeys, O*Net and others. Reviews, and teaches employment competency curriculum to include pre-employment, work maturity, and soft skills. Reviews classwork and documentation for employment competency program. May participate on relevant committees, councils and/or boards, as assigned. SECONDARY JOB FUNCTIONS Performs related work as required. Performs special assignments as requested. Performs related work as required under the local approved policies and procedures for the Quest Disaster Recovery National Dislocated Worker Grant Program. Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications A Bachelor's degree in education, social work or other related field. Two (2) years case management experience that includes the provision of training in employment competency, job skills or other skills design to develop and enhance an individual's employable knowledge, skills and abilities in acquiring future employment. Or any equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications. SPECIAL JOB REQUIREMENT Must possess a valid State of Arizona Driver's License at the start of employment and maintain said license while employed in this position. Must provide an acceptable three (3) year driving history at no cost to the County. Knowledge, Skills & Abilities Knowledge of: Mohave County Rules, Administrative Procedures, Code of Ethics, and department policies, rules, regulations, and procedures. Current state and federal labor laws and of labor relations practices and activities. Understanding, interpreting and applying pertinent federal and state laws and regulations, technical materials and departmental procedures to the planning, coordinating, and performing of activities associated with employment competency activities and program responsibilities of the Mohave County One-Stop Career Center. Workforce-related and social service agencies and programs available in the community. Development/implementation of employment competency and job skills curriculum. Effective interviewing and counseling techniques. Training and instructional methods and techniques used in the development and enhancement of an individual's knowledge, skills and abilities in preparation for employment. Employment practices and procedures. Current policies and regulations governing eligibility for clients. Job market trends including occupational requirements of employers in the community. Principles and practices of leadership and supervision. Modern office practices and procedures. Skill in: Teaching principles and instructional methods and techniques. The operation of computer hardware and software and peripherals, calculators, and electronic presentation equipment. Ability to: Effectively aid others in learning employment competencies and job skills. Develop curricula and/or design projects for individuals and groups to enhance employment competency; develop and revise supporting testing/training materials and manuals. Conduct teaching sessions and develop and obtain appropriate teaching materials. Plan, organize, coordinate, implement, and develop programs. Set priorities, assign, schedule, train, supervise and evaluate work activities and to persuade assigned personnel effectively. Apply pertinent federal and state laws and regulations. Analyze and evaluate data collected to develop and prepare concise, orderly recommendations and reports in a timely manner. Communicate clearly and concisely, both orally and in writing. Maintain accurate and up-to-date records and documentation. Analyze situations and determine appropriate or alternative actions. Make decisions in accordance with established policies and regulations. Establish and maintain cooperative working relationships with those contacted in the course of work. https://resources.mohave.gov/file/HumanResources/Benefits/Benefits%20Overview.pdf
Jul 14, 2024
Full Time
Job Summary Mohave County Community Services is currently recruiting for 2 Program Representatives in the Workforce Development Division 1 in the La Paz County, AZ location and 1 in the Kingman, AZ location. *This is a Grant Funded Position* Performs professional level work in delivery of career coaching services for participants of employment and training programs in the areas of employment competency, outreach service, vocational placement or other related activities as defined by program and grant requirements awarded to the Mohave County Arizona@Work Job Center. REPORTS TO Work is performed under direction of a higher level of authority. SUPERVISION EXERCISED The employee is expected to exercise initiative and independent judgment in performing program activities in accordance and ensuring compliance with established policies, procedures, regulations and requirements. Essential Job Functions Implements program requirements of the Workforce Innovation & Opportunity Act and the Quest Disaster recovery National Dislocated Worker Grant relating to adult, dislocated workers and/or youth participants; determines eligibility for program enrollment based on income criteria and priorities of service; explains program rules, regulations, and procedures to participants; enrolls participants and prepares employment and training plans; provides on-going case management and career coaching to support plan implementation. Creates and updates hard copy and electronic database client files by recording each contact made with clients and families; maintains records required for active participants and for follow-up after these clients are exited from the program. Serves as a liaison between clients and community agencies; collaborates with relevant agencies to create and work toward unified case management plans. Maintains an awareness of local job market and opportunities to assist in providing guidance to clients; may attend job fairs, conduct special workshops, presentations, group orientations, or perform other training and outreach services. Counsels and assists clients in understanding causes of and contributing factors to their barriers to employment and persuades them to identify and utilize personal and external resources to resolve or alleviate those barriers. Assesses participant need for support services; provides remedial budget counseling and evaluates participant income/expenses, determining means to resolve financial gaps. Researches, recommends and administers assessment instruments; evaluates and interprets results of assessment instruments such as, but not limited to: Test of Adult Basic Education (TABE), WorkKeys, O*Net and others. Reviews, and teaches employment competency curriculum to include pre-employment, work maturity, and soft skills. Reviews classwork and documentation for employment competency program. May participate on relevant committees, councils and/or boards, as assigned. SECONDARY JOB FUNCTIONS Performs related work as required. Performs special assignments as requested. Performs related work as required under the local approved policies and procedures for the Quest Disaster Recovery National Dislocated Worker Grant Program. Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications A Bachelor's degree in education, social work or other related field. Two (2) years case management experience that includes the provision of training in employment competency, job skills or other skills design to develop and enhance an individual's employable knowledge, skills and abilities in acquiring future employment. Or any equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications. SPECIAL JOB REQUIREMENT Must possess a valid State of Arizona Driver's License at the start of employment and maintain said license while employed in this position. Must provide an acceptable three (3) year driving history at no cost to the County. Knowledge, Skills & Abilities Knowledge of: Mohave County Rules, Administrative Procedures, Code of Ethics, and department policies, rules, regulations, and procedures. Current state and federal labor laws and of labor relations practices and activities. Understanding, interpreting and applying pertinent federal and state laws and regulations, technical materials and departmental procedures to the planning, coordinating, and performing of activities associated with employment competency activities and program responsibilities of the Mohave County One-Stop Career Center. Workforce-related and social service agencies and programs available in the community. Development/implementation of employment competency and job skills curriculum. Effective interviewing and counseling techniques. Training and instructional methods and techniques used in the development and enhancement of an individual's knowledge, skills and abilities in preparation for employment. Employment practices and procedures. Current policies and regulations governing eligibility for clients. Job market trends including occupational requirements of employers in the community. Principles and practices of leadership and supervision. Modern office practices and procedures. Skill in: Teaching principles and instructional methods and techniques. The operation of computer hardware and software and peripherals, calculators, and electronic presentation equipment. Ability to: Effectively aid others in learning employment competencies and job skills. Develop curricula and/or design projects for individuals and groups to enhance employment competency; develop and revise supporting testing/training materials and manuals. Conduct teaching sessions and develop and obtain appropriate teaching materials. Plan, organize, coordinate, implement, and develop programs. Set priorities, assign, schedule, train, supervise and evaluate work activities and to persuade assigned personnel effectively. Apply pertinent federal and state laws and regulations. Analyze and evaluate data collected to develop and prepare concise, orderly recommendations and reports in a timely manner. Communicate clearly and concisely, both orally and in writing. Maintain accurate and up-to-date records and documentation. Analyze situations and determine appropriate or alternative actions. Make decisions in accordance with established policies and regulations. Establish and maintain cooperative working relationships with those contacted in the course of work. https://resources.mohave.gov/file/HumanResources/Benefits/Benefits%20Overview.pdf
The Position Come to a City that Builds Careers! As one of the largest cities in Broward County, the City of Hollywood provides an energetic, innovative and collaborative work environment for its employees. Want Top Notch Insurance? We offer low cost health insurance giving you the best value - Medical, Dental, Vision and Flexible Spending Plans. Need Work Life Balance? We have got you covered with a 4-Day Work Week and an Award Winning Wellness Program. And We Don’t Stop There. The City of Hollywood provides a generous Paid Time Off Program inclusive of 13 Paid Holidays, Vacation Leave, Personal Leave, and Sick Leave. Repaying Student Loans? Employees at the City with 10 years of public service and on-time payments qualify for the Federal Student Loan Forgiveness Program. Let’s Partner Together and Come Grow with the City of Hollywood. Apply Now! For more information about this position and our competitive pay, benefits package and pension plan, refer to this job posting or our City website at https://www.governmentjobs.com/careers/hollywoodfl . Starting Salary For this Position is within $51,832.03 - $58,570.09 Annually Dependent On Qualifications JOB SUMMARY: Under direct supervision of the Community Development Manager or his/her designee, performs specialized duties to coordinate more effective social and mental health service distribution to Hollywood residents. The Social Services Coordinator is also responsible for developing programs that identify available resources suited to provide assistance to citizens requiring these services. The Social Services/Housing Services Coordinator also performs a variety of administrative duties relating to housing programs, including the housing rehabilitation program. Duties include accepting and processing applications and interviewing applicants to determine eligibility for housing programs. Work is reviewed through observation and verbal and/or written reports for adherence to established regulations, policies and procedures. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: Creates and maintains a social services directory, which will serve as a comprehensive list of agencies that provide services. Identifies residents with social needs and coordinate appropriate services by tracking the proper agency and coordinating the contact between the resident and agency. Conducts individualized counseling. This counseling includes, but is not limited to, health care, child care, home purchase procedures, property care and maintenance, money management, and life skills. Direct residents to appropriate agency for assistance. Develops program policy and procedures in partnership with Police, Fire, Code Enforcement, Neighborhood Resource Specialist, Housing Rehabilitation staff and others for a centralized source of information for individuals in need. Organizes links to social service agencies best suited to provide assistance to citizens. Monitors service provider compliance with applicable standards of care. Provides technical assistance to neighborhood associations to enable grass roots groups to help direct residents to social services assistances. Reviews and interprets local, state, and federal housing laws, rules and regulations. Accepts applications for housing rehabilitation program. Interviews applicants to determine their eligibility for the program and verifies the accuracy and authenticity of information submitted; sets up applicant file; prioritizes and notifies applicants of status. Responds to inquiries about housing services programs from both existing and potential clients. Maintains and secures client information and records in accordance with applicable regulations. Composes letters and reports, establishes and maintains files, and performs a variety of administrative functions related to the efficient and effective delivery of services Accepts applications for various housing programs, including housing rehabilitation program. Interviews applicants to determine their eligibility for the program and verifies the accuracy and authenticity of information submitted; sets up applicant file; prioritizes and notifies applicants of status. Prepares various mandated reports regarding program activities. Must effectively and positively represents the City in delivering and performing work with colleagues and clients, irrespective of gender, race, religion, age, disability, political affiliation or belief, or sexual orientation. Must establish and maintain effective and professional relationships with work colleagues, supervisors and managers. Performs related work as required for this position description only. The Requirements EDUCATION/EXPERIENCE: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required: Bachelor’s Degree from an accredited college or university in Social Work or related appropriate field, plus two (2) years of responsible experience in the health, social services and housing field, or an equivalent combination of education and experience. Preferred: Four (4) years of responsible experience in the health, social services and housing field, or an equivalent combination of education and experience. HUD Training Certificates preferred. Additional education and experience or an equivalent combination of training and experience may be substituted for the above requirements. CERTIFICATES, LICENSES, REGISTRATIONS : Valid Driver’s License: With proof of automobile insurance Background Check: Must have an acceptable background record Driving Abstract: Must have an acceptable driving record KNOWLEDGE, SKILLS, ABILITIES: Knowledge of all phases of case management dealing with health care and social service needs. Knowledge of social service programs utilized to provide assistance to families. Knowledge of private, non-profit and other public agencies providing health care and social service programs. Ability to speak publicly and to organize and conduct workshops to the public. Ability to maintain effective relationships with participating agencies, City departments and families requiring assistance. Ability to establish and maintain effective and professional relationships with work colleagues, supervisors, managers and the public. Knowledge of interviewing methods and techniques. Knowledge of crisis intervention techniques. Knowledge and understanding of human relationships. Ability to engage and communicate with diverse population. Ability to create and maintain professional helping relationships. Knowledge of applicable regulations governing standards of privacy and confidentiality. Knowledge of applicable regulations, policies and procedures governing housing rehabilitation programs. Skill in the interpretation and communication of housing services program regulations and guidelines. Skills in use of computers and basic software applications. Ability to establish and maintain effective and professional relationships with work colleagues, supervisors, managers and the public. PHYSICAL DEMANDS: The physical abilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to conduct sedentary work, light work, crouch, finger objects, grasp, handle, hear, make rational decisions, use repetitive motion, speak, stoop, talk, and visualize. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT: Work is performed primarily in an office environment that requires the employee to be sensitive to change and responsive to changing goals, priorities, and needs. The Examination Required Education and Background Information: Look over the announcement carefully to determine your eligibility. Please note minimum education and experience requirements. Closed competitive positions are open only to employees while open competitive positions are open to anyone who meets the minimum qualifications for the position. Evidence of a GED test score is required if submitted for high school diploma. Applicants are responsible for clearly documenting work experience and/or providing all relevant information at the time of application. Additional information will not be accepted after the announcement closing date. Examination: Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: written examination, performance examination, education and experience evaluation, oral examination and/or other job related examinations. You will be notified of the time and place of your examination when you file or later by mail. A passing grade is required on each part of the process. Repeated participation in any examination for which the same test is used is limited to once every 6 months. Your examination results will be sent by email as soon as possible after the grading is completed. Final passing grades are used to determine a candidate's position on the eligibility list of successful candidates. Departments fill vacancies from this list. The top three names are considered for each vacancy unless otherwise modified. Those not appointed are returned to the eligibility list for further consideration in accordance with the Civil Service Ordinance. Your name will remain on a register for one year for open competitive examinations and two years for closed competitive except where labor contract conflicts. Your name may be removed from an eligibility list prior to one year according to Hollywood's Civil Service Ordinance or labor contracts. Your eligibility may be canceled if you refuse a position or if you are not available for work. You are responsible for notifying the Employment Office, in writing, of any change in your address or telephone number. Special Accommodation and Communication Needs: The City of Hollywood provides necessary reasonable accommodation in the examination process upon request to persons with disabilities. Such requests must be made PRIOR to any scheduled examination. Veteran's Preference: The City values the service that veterans and their family members have given to our country, and as such, proactively recruits and hires veterans and qualified spouses to the greatest extent possible. Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements. To obtain veteran's preference, candidates MUST submit a copy of separation papers (DD214) and meet eligibility requirements as stipulated by the Florida Statutes. For additional information, please refer to the Florida Department of Veterans' Affairs . Additional Information All successful applicants will be required to pass an extensive background which may include criminal history searches, driving history checks, credit report, courthouse searches, education verification, employment verification, professional license verification, or other search methods as deemed necessary for the position. In addition, the applicant will be required to undergo a medical examination, which may include a drug screening, prior to appointment. EMPLOYMENT OF RELATIVES: The City of Hollywood has an Ordinance which regulates the employment of relatives of City employees. Effective January 28, 2008, a relative may only be hired under the following additional conditions: The relative must have competed in an appropriate examination process as determined by Human Resources and be placed on a civil service eligibility list; The relative must be among the top three ranked candidates available on the certified eligibility list unless expanded by the Civil Service Board; The Department or Office Director and the Director, Human Resources must demonstrate that it is in the best interests of the City of Hollywood to hire the relative of a public officer or employee. As of 12/15/2005 the City will require all newly hired employees to sign an affidavit affirming non-usage of tobacco or tobacco products within the last year prior to submission of application and will continue to be a non-user of tobacco products throughout employment with the City of Hollywood. REASONABLE ACCOMMODATION: The Employment Office will make reasonable efforts in the examination and workplace to accommodate persons with disabilities. Please advise Human Resources of special needs by calling (954) 921-3216. All applicants receive consideration for employment regardless of race, color, religion, gender, national origin, age, abilities, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression (except as limited by law, Personnel Rules, Collective Bargaining Agreements, or bona fide occupational disqualifications). The City of Hollywood is an Equal Opportunity / Equal Access Employer. SUMMARY OF BENEFITS FOR GENERAL EMPLOYEES All regular full time Employees shall accrue paid vacation following their employment anniversary date. Employees who regularly work 40 hours per week shall accrue vacation leave as follows: up to seven (7) completed years 80 hours more than seven (7) but less than ten (10) completed years 112 hours more than ten (10) but less than fifteen (15) completed years 144 hours more than fifteen (15) but less than twenty (20) completed years160 hours twenty (20) completed years and above200 hours After completion of the first full year of service, vacation time accrued as of September 30th of each year is to be utilized during the following 15 months. Cash payment in lieu of unused vacation shall be made only upon termination of employment or upon approval of the City Manager. General employees shall accrue eight hours of sick leave for each month worked with no limit on the amount of sick leave that is accumulated. Additionally, each fiscal year an employee shall have the option of converting a maximum of 40 hours of accrued sick leave days to personal leave, provided the employee has a balance of 96 hours after the conversion. Accrued sick leave shall be terminally paid at the following rates in relationship to full years of credited service with the City to a maximum of 1200 hours (e.g., an employee with 20 or more years of service with 1200 (or more) hours of sick leave shall be paid at 80% of 1200 hours, which would be 960 hours): Accrued Sick Leave Payout Less than five (5) years 20% sick leave Five (5) to ten (10) years 40% sick leave Ten (10) or more years 70% sick leave Twenty (20) or more years 80% sick leave Upon the accumulation of 300 sick leave hours, all employees have the option of converting the next forty (40) hours of sick leave days to vacation days. Employees may participate in the City's Sick Leave Pool Program upon the completion of one year of employment and with a minimum accumulation of 96 hours of sick and/or vacation leave. This program entitles eligible employees to participate in extended sick leave benefits for cases involving non-work related catastrophic, or long-term illnesses, or injuries. General employees may receive the following holidays: New Year's Day Martin Luther King, Jr.'s Birthday President's Day Memorial Day Juneteenth Independence Day Labor Day Veteran's Day Thanksgiving Day Day after Thanksgiving Christmas Eve Christmas Day New Year's Eve General employees will receive two paid workdays each fiscal year (either 8 or 10-hour days) of use-it-or-lose-it time off in recognition of the importance of mental health well-being. General employees will be granted 40 hours of paid bereavement leave for the demise of a close family member. General employees will receive longevity compensation added to their base salary for the following cumulative years of service with the City: 5 years of service 5% 10 years of service 3% 12.5 years of service 2.75% 15 years of service 2% General employees and families shall be provided the option of coverage in the City’s health insurance plans. The City will contribute 80% of the premium for employees electing single or dependent coverage on the OAP plan and the employee will be responsible for contributing 20% of the premium; The City will contribute 100% of the premium for employees electing single coverage on the OAPIN plan. For employees adding dependents, the City will contribute 90% toward the premium and the employee will be responsible for contributing 10% of the premium. For 2024, the biweekly rates are as follows: Enrollment Tier |Medical OAP |Medical OAPIN Employee Only | $87.89 | $0 Employee +1 | $175.78 | $39.34 Employee + 2 or More | $281.24 | $86.56 Each member shall have the option of completing an annual wellness preventative physical through the City’s contracted provider currently named Life Scan with the costs of the scan paid for by the City up to $395 for each member which includes a comprehensive medical evaluation, ultrasound imaging, cardio-pulmonary assessments, vision and hearing test, and extensive laboratory blood profiles. General employees shall be provided group dental with $19.00 of the monthly premium costs paid by the City. There are three benefit plan offerings. For 2024, the biweekly rates are as follows: Enrollment Tier | Dental DPPO Low | Dental DPPO High | Dental DPPO Buy UP Employee Only | $5.17 | $21.37 | $25.11 Employee +1 | $14.80 | $40.68 | $46.82 Employee + 2 or More | $23.69 | $58.51 | $66.86 General employees shall have the option to purchase vision coverage through payroll deductions. Three plans are offered. Enrollment Tier | VSP Option 1 | VSP Option 2 | VSP Option 3 Employee Only | $2.36 | $3.87 | $4.44 Employee +1 | $4.73 | $7.73 | $8.87 Employee + 2 or More | $7.61 | $12.45 | $14.28 Employees will receive from the City a “use it or lose it” Health Reimbursement Account annually. The amount to the employee is determined by the employee’s medical enrollment status or if no coverage is elected then it will default to the lowest level. The level of the City contribution will be reevaluated once a year. The levels are: Single or no coverage = $400; Employee plus one = $600; and Employee plus two or more = $1000. In addition, the employee may establish and contribute to a Flexible Spending Account. General employees shall be provided with term life insurance of $25,000 with all premium costs paid by the City. Employees shall have the option of purchasing additional term life insurance at group rates up to an additional maximum amount of $475,000. All employees will be required to contribute 8% pretax dollars to the employee’s retirement fund. Employees are vested in the retirement plan after completing seven years of service. The service retirement annuity (pension) is equal to 2.5% of the employee's average salary for the highest 130 consecutive biweekly pay periods of credited service multiplied by the employee's years of credited service. Retirement is at age 65 with seven years of service, or age 62 with 25 years of service, or 30 years of service. To file a claim for benefits under the General Pension Plan or to receive a copy of the Plan or a copy of the Summary Plan Description (SPD), contact the Pension Coordinator at 954-921-3333. General employees, who complete their probationary period and receive “satisfactory” or better Employee Performance Evaluations, shall be eligible to participate in the City Educational Reimbursement Program for job-related undergraduate and graduate course work. General employees should request approval prior to taking any courses. The City pays as follows to a maximum total of $3,000.00 for tuition annually: Graduate and Undergraduate Benefit Grade of B or better 100% reimbursement at State tuition rates Grade of Pass 100% reimbursement at State tuition rates Grade of C 50% reimbursement at State tuition rates Employees will be eligible to receive 100% reimbursement for books with approval of the City Manager/designee. Employees who receive benefits under this program, who voluntarily leave the City's employment within two (2) years of receiving such benefit, shall be responsible for reimbursing the City for the cost of this benefit. General employees may enter a Deferred Compensation Program through payroll deduction. General employees have the option of joining the Sun Credit Union. General employees have the option of participating in payroll Direct Deposit. Employees have the option of participating in Pre-paid Legal/ID Theft Protection Plans and Supplemental Insurance through voluntary payroll deductions General employees are eligible to participate in the City’s Work/Life Assistance Program offering a wide range of services and support. General employees may have access the City’s fitness facility free of charge. IMPORTANT NOTICE - This document ‘BENEFITS SUMMARY’, is intended only as a summary of some of the benefits employees may be entitled to as an employee of the City of Hollywood. This is NOT a legal document, does NOT represent any guarantees, and is subject to change at any time. Closing Date/Time: 10/3/2024 11:59 PM Eastern
Sep 20, 2024
Full Time
The Position Come to a City that Builds Careers! As one of the largest cities in Broward County, the City of Hollywood provides an energetic, innovative and collaborative work environment for its employees. Want Top Notch Insurance? We offer low cost health insurance giving you the best value - Medical, Dental, Vision and Flexible Spending Plans. Need Work Life Balance? We have got you covered with a 4-Day Work Week and an Award Winning Wellness Program. And We Don’t Stop There. The City of Hollywood provides a generous Paid Time Off Program inclusive of 13 Paid Holidays, Vacation Leave, Personal Leave, and Sick Leave. Repaying Student Loans? Employees at the City with 10 years of public service and on-time payments qualify for the Federal Student Loan Forgiveness Program. Let’s Partner Together and Come Grow with the City of Hollywood. Apply Now! For more information about this position and our competitive pay, benefits package and pension plan, refer to this job posting or our City website at https://www.governmentjobs.com/careers/hollywoodfl . Starting Salary For this Position is within $51,832.03 - $58,570.09 Annually Dependent On Qualifications JOB SUMMARY: Under direct supervision of the Community Development Manager or his/her designee, performs specialized duties to coordinate more effective social and mental health service distribution to Hollywood residents. The Social Services Coordinator is also responsible for developing programs that identify available resources suited to provide assistance to citizens requiring these services. The Social Services/Housing Services Coordinator also performs a variety of administrative duties relating to housing programs, including the housing rehabilitation program. Duties include accepting and processing applications and interviewing applicants to determine eligibility for housing programs. Work is reviewed through observation and verbal and/or written reports for adherence to established regulations, policies and procedures. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: Creates and maintains a social services directory, which will serve as a comprehensive list of agencies that provide services. Identifies residents with social needs and coordinate appropriate services by tracking the proper agency and coordinating the contact between the resident and agency. Conducts individualized counseling. This counseling includes, but is not limited to, health care, child care, home purchase procedures, property care and maintenance, money management, and life skills. Direct residents to appropriate agency for assistance. Develops program policy and procedures in partnership with Police, Fire, Code Enforcement, Neighborhood Resource Specialist, Housing Rehabilitation staff and others for a centralized source of information for individuals in need. Organizes links to social service agencies best suited to provide assistance to citizens. Monitors service provider compliance with applicable standards of care. Provides technical assistance to neighborhood associations to enable grass roots groups to help direct residents to social services assistances. Reviews and interprets local, state, and federal housing laws, rules and regulations. Accepts applications for housing rehabilitation program. Interviews applicants to determine their eligibility for the program and verifies the accuracy and authenticity of information submitted; sets up applicant file; prioritizes and notifies applicants of status. Responds to inquiries about housing services programs from both existing and potential clients. Maintains and secures client information and records in accordance with applicable regulations. Composes letters and reports, establishes and maintains files, and performs a variety of administrative functions related to the efficient and effective delivery of services Accepts applications for various housing programs, including housing rehabilitation program. Interviews applicants to determine their eligibility for the program and verifies the accuracy and authenticity of information submitted; sets up applicant file; prioritizes and notifies applicants of status. Prepares various mandated reports regarding program activities. Must effectively and positively represents the City in delivering and performing work with colleagues and clients, irrespective of gender, race, religion, age, disability, political affiliation or belief, or sexual orientation. Must establish and maintain effective and professional relationships with work colleagues, supervisors and managers. Performs related work as required for this position description only. The Requirements EDUCATION/EXPERIENCE: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required: Bachelor’s Degree from an accredited college or university in Social Work or related appropriate field, plus two (2) years of responsible experience in the health, social services and housing field, or an equivalent combination of education and experience. Preferred: Four (4) years of responsible experience in the health, social services and housing field, or an equivalent combination of education and experience. HUD Training Certificates preferred. Additional education and experience or an equivalent combination of training and experience may be substituted for the above requirements. CERTIFICATES, LICENSES, REGISTRATIONS : Valid Driver’s License: With proof of automobile insurance Background Check: Must have an acceptable background record Driving Abstract: Must have an acceptable driving record KNOWLEDGE, SKILLS, ABILITIES: Knowledge of all phases of case management dealing with health care and social service needs. Knowledge of social service programs utilized to provide assistance to families. Knowledge of private, non-profit and other public agencies providing health care and social service programs. Ability to speak publicly and to organize and conduct workshops to the public. Ability to maintain effective relationships with participating agencies, City departments and families requiring assistance. Ability to establish and maintain effective and professional relationships with work colleagues, supervisors, managers and the public. Knowledge of interviewing methods and techniques. Knowledge of crisis intervention techniques. Knowledge and understanding of human relationships. Ability to engage and communicate with diverse population. Ability to create and maintain professional helping relationships. Knowledge of applicable regulations governing standards of privacy and confidentiality. Knowledge of applicable regulations, policies and procedures governing housing rehabilitation programs. Skill in the interpretation and communication of housing services program regulations and guidelines. Skills in use of computers and basic software applications. Ability to establish and maintain effective and professional relationships with work colleagues, supervisors, managers and the public. PHYSICAL DEMANDS: The physical abilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to conduct sedentary work, light work, crouch, finger objects, grasp, handle, hear, make rational decisions, use repetitive motion, speak, stoop, talk, and visualize. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT: Work is performed primarily in an office environment that requires the employee to be sensitive to change and responsive to changing goals, priorities, and needs. The Examination Required Education and Background Information: Look over the announcement carefully to determine your eligibility. Please note minimum education and experience requirements. Closed competitive positions are open only to employees while open competitive positions are open to anyone who meets the minimum qualifications for the position. Evidence of a GED test score is required if submitted for high school diploma. Applicants are responsible for clearly documenting work experience and/or providing all relevant information at the time of application. Additional information will not be accepted after the announcement closing date. Examination: Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: written examination, performance examination, education and experience evaluation, oral examination and/or other job related examinations. You will be notified of the time and place of your examination when you file or later by mail. A passing grade is required on each part of the process. Repeated participation in any examination for which the same test is used is limited to once every 6 months. Your examination results will be sent by email as soon as possible after the grading is completed. Final passing grades are used to determine a candidate's position on the eligibility list of successful candidates. Departments fill vacancies from this list. The top three names are considered for each vacancy unless otherwise modified. Those not appointed are returned to the eligibility list for further consideration in accordance with the Civil Service Ordinance. Your name will remain on a register for one year for open competitive examinations and two years for closed competitive except where labor contract conflicts. Your name may be removed from an eligibility list prior to one year according to Hollywood's Civil Service Ordinance or labor contracts. Your eligibility may be canceled if you refuse a position or if you are not available for work. You are responsible for notifying the Employment Office, in writing, of any change in your address or telephone number. Special Accommodation and Communication Needs: The City of Hollywood provides necessary reasonable accommodation in the examination process upon request to persons with disabilities. Such requests must be made PRIOR to any scheduled examination. Veteran's Preference: The City values the service that veterans and their family members have given to our country, and as such, proactively recruits and hires veterans and qualified spouses to the greatest extent possible. Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements. To obtain veteran's preference, candidates MUST submit a copy of separation papers (DD214) and meet eligibility requirements as stipulated by the Florida Statutes. For additional information, please refer to the Florida Department of Veterans' Affairs . Additional Information All successful applicants will be required to pass an extensive background which may include criminal history searches, driving history checks, credit report, courthouse searches, education verification, employment verification, professional license verification, or other search methods as deemed necessary for the position. In addition, the applicant will be required to undergo a medical examination, which may include a drug screening, prior to appointment. EMPLOYMENT OF RELATIVES: The City of Hollywood has an Ordinance which regulates the employment of relatives of City employees. Effective January 28, 2008, a relative may only be hired under the following additional conditions: The relative must have competed in an appropriate examination process as determined by Human Resources and be placed on a civil service eligibility list; The relative must be among the top three ranked candidates available on the certified eligibility list unless expanded by the Civil Service Board; The Department or Office Director and the Director, Human Resources must demonstrate that it is in the best interests of the City of Hollywood to hire the relative of a public officer or employee. As of 12/15/2005 the City will require all newly hired employees to sign an affidavit affirming non-usage of tobacco or tobacco products within the last year prior to submission of application and will continue to be a non-user of tobacco products throughout employment with the City of Hollywood. REASONABLE ACCOMMODATION: The Employment Office will make reasonable efforts in the examination and workplace to accommodate persons with disabilities. Please advise Human Resources of special needs by calling (954) 921-3216. All applicants receive consideration for employment regardless of race, color, religion, gender, national origin, age, abilities, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression (except as limited by law, Personnel Rules, Collective Bargaining Agreements, or bona fide occupational disqualifications). The City of Hollywood is an Equal Opportunity / Equal Access Employer. SUMMARY OF BENEFITS FOR GENERAL EMPLOYEES All regular full time Employees shall accrue paid vacation following their employment anniversary date. Employees who regularly work 40 hours per week shall accrue vacation leave as follows: up to seven (7) completed years 80 hours more than seven (7) but less than ten (10) completed years 112 hours more than ten (10) but less than fifteen (15) completed years 144 hours more than fifteen (15) but less than twenty (20) completed years160 hours twenty (20) completed years and above200 hours After completion of the first full year of service, vacation time accrued as of September 30th of each year is to be utilized during the following 15 months. Cash payment in lieu of unused vacation shall be made only upon termination of employment or upon approval of the City Manager. General employees shall accrue eight hours of sick leave for each month worked with no limit on the amount of sick leave that is accumulated. Additionally, each fiscal year an employee shall have the option of converting a maximum of 40 hours of accrued sick leave days to personal leave, provided the employee has a balance of 96 hours after the conversion. Accrued sick leave shall be terminally paid at the following rates in relationship to full years of credited service with the City to a maximum of 1200 hours (e.g., an employee with 20 or more years of service with 1200 (or more) hours of sick leave shall be paid at 80% of 1200 hours, which would be 960 hours): Accrued Sick Leave Payout Less than five (5) years 20% sick leave Five (5) to ten (10) years 40% sick leave Ten (10) or more years 70% sick leave Twenty (20) or more years 80% sick leave Upon the accumulation of 300 sick leave hours, all employees have the option of converting the next forty (40) hours of sick leave days to vacation days. Employees may participate in the City's Sick Leave Pool Program upon the completion of one year of employment and with a minimum accumulation of 96 hours of sick and/or vacation leave. This program entitles eligible employees to participate in extended sick leave benefits for cases involving non-work related catastrophic, or long-term illnesses, or injuries. General employees may receive the following holidays: New Year's Day Martin Luther King, Jr.'s Birthday President's Day Memorial Day Juneteenth Independence Day Labor Day Veteran's Day Thanksgiving Day Day after Thanksgiving Christmas Eve Christmas Day New Year's Eve General employees will receive two paid workdays each fiscal year (either 8 or 10-hour days) of use-it-or-lose-it time off in recognition of the importance of mental health well-being. General employees will be granted 40 hours of paid bereavement leave for the demise of a close family member. General employees will receive longevity compensation added to their base salary for the following cumulative years of service with the City: 5 years of service 5% 10 years of service 3% 12.5 years of service 2.75% 15 years of service 2% General employees and families shall be provided the option of coverage in the City’s health insurance plans. The City will contribute 80% of the premium for employees electing single or dependent coverage on the OAP plan and the employee will be responsible for contributing 20% of the premium; The City will contribute 100% of the premium for employees electing single coverage on the OAPIN plan. For employees adding dependents, the City will contribute 90% toward the premium and the employee will be responsible for contributing 10% of the premium. For 2024, the biweekly rates are as follows: Enrollment Tier |Medical OAP |Medical OAPIN Employee Only | $87.89 | $0 Employee +1 | $175.78 | $39.34 Employee + 2 or More | $281.24 | $86.56 Each member shall have the option of completing an annual wellness preventative physical through the City’s contracted provider currently named Life Scan with the costs of the scan paid for by the City up to $395 for each member which includes a comprehensive medical evaluation, ultrasound imaging, cardio-pulmonary assessments, vision and hearing test, and extensive laboratory blood profiles. General employees shall be provided group dental with $19.00 of the monthly premium costs paid by the City. There are three benefit plan offerings. For 2024, the biweekly rates are as follows: Enrollment Tier | Dental DPPO Low | Dental DPPO High | Dental DPPO Buy UP Employee Only | $5.17 | $21.37 | $25.11 Employee +1 | $14.80 | $40.68 | $46.82 Employee + 2 or More | $23.69 | $58.51 | $66.86 General employees shall have the option to purchase vision coverage through payroll deductions. Three plans are offered. Enrollment Tier | VSP Option 1 | VSP Option 2 | VSP Option 3 Employee Only | $2.36 | $3.87 | $4.44 Employee +1 | $4.73 | $7.73 | $8.87 Employee + 2 or More | $7.61 | $12.45 | $14.28 Employees will receive from the City a “use it or lose it” Health Reimbursement Account annually. The amount to the employee is determined by the employee’s medical enrollment status or if no coverage is elected then it will default to the lowest level. The level of the City contribution will be reevaluated once a year. The levels are: Single or no coverage = $400; Employee plus one = $600; and Employee plus two or more = $1000. In addition, the employee may establish and contribute to a Flexible Spending Account. General employees shall be provided with term life insurance of $25,000 with all premium costs paid by the City. Employees shall have the option of purchasing additional term life insurance at group rates up to an additional maximum amount of $475,000. All employees will be required to contribute 8% pretax dollars to the employee’s retirement fund. Employees are vested in the retirement plan after completing seven years of service. The service retirement annuity (pension) is equal to 2.5% of the employee's average salary for the highest 130 consecutive biweekly pay periods of credited service multiplied by the employee's years of credited service. Retirement is at age 65 with seven years of service, or age 62 with 25 years of service, or 30 years of service. To file a claim for benefits under the General Pension Plan or to receive a copy of the Plan or a copy of the Summary Plan Description (SPD), contact the Pension Coordinator at 954-921-3333. General employees, who complete their probationary period and receive “satisfactory” or better Employee Performance Evaluations, shall be eligible to participate in the City Educational Reimbursement Program for job-related undergraduate and graduate course work. General employees should request approval prior to taking any courses. The City pays as follows to a maximum total of $3,000.00 for tuition annually: Graduate and Undergraduate Benefit Grade of B or better 100% reimbursement at State tuition rates Grade of Pass 100% reimbursement at State tuition rates Grade of C 50% reimbursement at State tuition rates Employees will be eligible to receive 100% reimbursement for books with approval of the City Manager/designee. Employees who receive benefits under this program, who voluntarily leave the City's employment within two (2) years of receiving such benefit, shall be responsible for reimbursing the City for the cost of this benefit. General employees may enter a Deferred Compensation Program through payroll deduction. General employees have the option of joining the Sun Credit Union. General employees have the option of participating in payroll Direct Deposit. Employees have the option of participating in Pre-paid Legal/ID Theft Protection Plans and Supplemental Insurance through voluntary payroll deductions General employees are eligible to participate in the City’s Work/Life Assistance Program offering a wide range of services and support. General employees may have access the City’s fitness facility free of charge. IMPORTANT NOTICE - This document ‘BENEFITS SUMMARY’, is intended only as a summary of some of the benefits employees may be entitled to as an employee of the City of Hollywood. This is NOT a legal document, does NOT represent any guarantees, and is subject to change at any time. Closing Date/Time: 10/3/2024 11:59 PM Eastern