Job Summary
Mohave County Community Services is currently recruiting for 2 Program Representatives in the Workforce Development Division 1 in the La Paz County, AZ location and 1 in the Kingman, AZ location. *This is a Grant Funded Position*Performs professional level work in delivery of career coaching services for participants of employment and training programs in the areas of employment competency, outreach service, vocational placement or other related activities as defined by program and grant requirements awarded to the Mohave County Arizona@Work Job Center.
REPORTS TO Work is performed under direction of a higher level of authority.
SUPERVISION EXERCISED The employee is expected to exercise initiative and independent judgment in performing program activities in accordance and ensuring compliance with established policies, procedures, regulations and requirements.
Essential Job Functions
- Implements program requirements of the Workforce Innovation & Opportunity Act and the Quest Disaster recovery National Dislocated Worker Grant relating to adult, dislocated workers and/or youth participants; determines eligibility for program enrollment based on income criteria and priorities of service; explains program rules, regulations, and procedures to participants; enrolls participants and prepares employment and training plans; provides on-going case management and career coaching to support plan implementation.
- Creates and updates hard copy and electronic database client files by recording each contact made with clients and families; maintains records required for active participants and for follow-up after these clients are exited from the program.
- Serves as a liaison between clients and community agencies; collaborates with relevant agencies to create and work toward unified case management plans.
- Maintains an awareness of local job market and opportunities to assist in providing guidance to clients; may attend job fairs, conduct special workshops, presentations, group orientations, or perform other training and outreach services.
- Counsels and assists clients in understanding causes of and contributing factors to their barriers to employment and persuades them to identify and utilize personal and external resources to resolve or alleviate those barriers.
- Assesses participant need for support services; provides remedial budget counseling and evaluates participant income/expenses, determining means to resolve financial gaps.
- Researches, recommends and administers assessment instruments; evaluates and interprets results of assessment instruments such as, but not limited to: Test of Adult Basic Education (TABE), WorkKeys, O*Net and others.
- Reviews, and teaches employment competency curriculum to include pre-employment, work maturity, and soft skills.
- Reviews classwork and documentation for employment competency program.
- May participate on relevant committees, councils and/or boards, as assigned.
SECONDARY JOB FUNCTIONS - Performs related work as required.
- Performs special assignments as requested.
- Performs related work as required under the local approved policies and procedures for the Quest Disaster Recovery National Dislocated Worker Grant Program.
- Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures.
Minimum Qualifications
- A Bachelor's degree in education, social work or other related field.
- Two (2) years case management experience that includes the provision of training in employment competency, job skills or other skills design to develop and enhance an individual's employable knowledge, skills and abilities in acquiring future employment.
- Or any equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications.
SPECIAL JOB REQUIREMENT - Must possess a valid State of Arizona Driver's License at the start of employment and maintain said license while employed in this position.
- Must provide an acceptable three (3) year driving history at no cost to the County.
Knowledge, Skills & Abilities
Knowledge of:- Mohave County Rules, Administrative Procedures, Code of Ethics, and department policies, rules, regulations, and procedures.
- Current state and federal labor laws and of labor relations practices and activities.
- Understanding, interpreting and applying pertinent federal and state laws and regulations, technical materials and departmental procedures to the planning, coordinating, and performing of activities associated with employment competency activities and program responsibilities of the Mohave County One-Stop Career Center.
- Workforce-related and social service agencies and programs available in the community.
- Development/implementation of employment competency and job skills curriculum.
- Effective interviewing and counseling techniques.
- Training and instructional methods and techniques used in the development and enhancement of an individual's knowledge, skills and abilities in preparation for employment.
- Employment practices and procedures.
- Current policies and regulations governing eligibility for clients.
- Job market trends including occupational requirements of employers in the community.
- Principles and practices of leadership and supervision.
- Modern office practices and procedures.
Skill in:- Teaching principles and instructional methods and techniques.
- The operation of computer hardware and software and peripherals, calculators, and electronic presentation equipment.
Ability to:- Effectively aid others in learning employment competencies and job skills.
- Develop curricula and/or design projects for individuals and groups to enhance employment competency; develop and revise supporting testing/training materials and manuals.
- Conduct teaching sessions and develop and obtain appropriate teaching materials.
- Plan, organize, coordinate, implement, and develop programs.
- Set priorities, assign, schedule, train, supervise and evaluate work activities and to persuade assigned personnel effectively.
- Apply pertinent federal and state laws and regulations.
- Analyze and evaluate data collected to develop and prepare concise, orderly recommendations and reports in a timely manner.
- Communicate clearly and concisely, both orally and in writing.
- Maintain accurate and up-to-date records and documentation.
- Analyze situations and determine appropriate or alternative actions.
- Make decisions in accordance with established policies and regulations.
- Establish and maintain cooperative working relationships with those contacted in the course of work.
