Program Director for Training & Assessment

  • Cal State University (CSU) San Jose
  • San Jose, California
  • Mar 07, 2024
Administration and Management Education and Training

Job Description

Job Summary

Reporting to the Senior Director for Educational Programs & Academic Support, the Assistant Director for Training and Assessment develops and coordinates the recruitment, training and assessment for the Student Success unit with SJSU Student Affairs. This development includes recruitment and selection of new peer educators, new peer educator training, and on-going professional development opportunities for all peer educators (academic peer educators, learning assistants, mentors and student assistants in the various departments, orientation leaders, supplemental instruction leaders, and tutors). This position will work closely with all of the departments in the Student Success Unit to provide assessment and support for accreditation efforts. In addition, this position will oversee a full-time professional staff member that supports outreach and workshops for various student success units.

Key Responsibilities
  • Manages the recruitment, selection, and hiring of new peer educators every semester.
  • In collaboration with department leads, assesses hiring needs and coordinates common application and marketing materials to promote and yield highly qualified candidates for a variety of peer educator/mentor/student assistant positions.
  • Oversees curriculum decisions, coordinates presenters, and facilitates new peer educator foundational training in collaboration with department leads.
  • Designs, coordinates, and facilitates on-going professional development and community building/teamwork opportunities for new and returning peer educators in consultation with program directors.
  • Provides support and guidance to program directors and program coordinators in the Student Success Unit for their program learning and development including the various levels of training and meetings.
  • Guides and supports a graduate student and/or 2-4 peer educators to deliver learning and development opportunities to the Student Success Unit.
  • Arranges and maintains training certification/documentation for the various affiliated associations to maintain accreditation - CRLA, UMKC - SI program, etc. This includes overseeing lesson plan development and assessment for all training programs to assure best practices are followed.
  • Oversees assessment practices and assures adherence to mission and learning outcomes for the Student Success Unit.
  • Develops assessment strategies to measure impact of program and workshop outreach efforts, including social media engagement across various online platforms.
  • Guides the Outreach and Workshop Specialist to provide outreach efforts inclusive of social media, face to face efforts (i.e. tabling, classroom announcements, participation in student panels & resource fairs), and physical and virtual marketing
  • Maintains a supportive environment for student success staff through team building, appreciation, and recognition endeavors
  • Supports the development of relevant learning materials, techniques and strategies for improvement and success in academic work, college transition and student development
  • Ensures that evaluation and assessment of the effectiveness of Educational Skills Development strategies is being maintained
  • Oversees Learning & Development, Appreciation, and Marketing Budget of $50,000.

Knowledge, Skills & Abilities
  • Enhanced and up to date knowledge of learning assistance and student support field including thorough knowledge of methods, procedures and practices of counseling, advising, learning assistance and/or student support professions.
  • Understanding and sensitivity to the SJSU population and possessing multicultural competencies.
  • Ability to advise students individually or in groups on varied and complex matters.
  • Knowledge and ability to apply Student Development and Identity Development Theories.
  • Knowledge and ability to use principles of supervision.
  • Ability to maintain confidentiality and appropriately handle sensitive communications with students, staff, faculty, and external agencies. Demonstrated ability to interact effectively with students, staff, and faculty with excellent skills in written and oral communication as well as the ability to work collaboratively and plan, coordinate, and initiate actions necessary to implement administrative or group decisions or recommendations.
  • Ability to reason logically, analyze, and solve organizational and operational problems with consideration being taken from multiple perspectives.
  • Ability to plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations.
  • Capacity to handle multiple work priorities, organize and plan work and projects and perform accurately in a detail-oriented environment. Proficiency and knowledge of computer applications in innovative teaching and database management. Working knowledge of software applications: word processing, spreadsheet, database management.
  • Solid presentation design and facilitation skills.
  • Ability to communicate with constituents in a professional and respectful manner.

Required Qualifications
  • Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related
  • Four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

Preferred Qualifications
  • A master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field
  • 2-3 years of experience with designing interactive lesson plans and/or curriculum material, along with facilitating workshops and/or training sessions.
  • 2-3 years of experience with supervision or coaching of students, colleagues, and/or staff employees.
  • Understanding of accreditation requirements and tasks needed to undergo periodic reviews/applications.
  • Experience working with peer educators in a higher education setting.
  • Experience with assessment/evaluation and aligning outcomes with goals for program improvement.
  • Experience with project management, such as the strategic development and coordination of multiple tasks, meeting deadlines, and delegation of duties.


Classification: Student Services Professional IV
Anticipated Hiring Range: $5,595/month - $6,300/month
CSU Salary Range: $5,732/month - $8,176/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: February 6, 2024 through February 20, 2024. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at and questions may be sent to .

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at .

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at .

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Advertised: Feb 06 2024 Pacific Standard Time
Applications close:

Closing Date/Time:

Job Address

San Jose, California United States View Map