Salary Range: $67,000 - $90,000
Position Overview
The Ombudsman Specialist/Neighborhoods Relationship Manager provides specialized support to the Ombudsman of Neighborhoods and serves as a liaison.
Key Roles
- Attends NPU and Neighborhood Association meetings
- Receives referrals for escalations and issues requiring Ombuds services
- Shuttles concerns to Ombudsman of Neighborhoods and Departments
- Partners with Ombudsman of Neighborhoods to shuttle diplomacy, develop solutions and paths to conciliation.
- Provide resource referrals and recommendations
- Serves as a confidential point of contact for the intake of concerns and inquiries.
- Spearheads dashboard and manages outgoing correspondence to NPU’s and Neighborhood Associations
- Operates within the protocol, role, and function of an organizational Ombuds according to the practices of The International Ombudsman Association and US Ombudsman Association
Knowledge, Skills & Abilities
This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.
- Knowledge of neighborhoods and communities in Atlanta.
- Knowledge of best practices for neutrals and organizational ombudsman protocols and procedures.
- Knowledge of national best practices for community engagement.
- Ability to manage complex projects and work with a team to achieve results.
- Strong verbal, written and presentation skills. Ability to work collaboratively to arrive at constructive solutions.
- Knowledge of marketing and communication software (i.e. Adobe Creative Suite).
Bachelor’s degree in liberal arts, urban planning, public administration or related field (Equivalent professional experience may be considered for substitution for the required degree on an individual basis).
3-5 years of community engagement or constituent service experience.
Preferred Education & Experience Masters’ degree in liberal arts, counseling, urban planning, public administration, or related field. Direct experience in community development and outreach.
5-7 years of progressive project management experience.
