Definition
This is a part-time opportunity with many benefits! As a Missoula County employee, you will be part of a team that is committed to positively impacting the community. The base rate of pay for this position is $20.61 per hour..
The Health Department is seeking a
CLIENT SERVICES REPRESENTATIVE to join their team. This position performs duties requiring responsible judgement and close adherence to Vaccine for Children (VFC) and private payor policies and protocols, including a variety of advanced clerical, reception and claims duties such as assessing client payor source and income to determine eligibility for publicly and privately funded vaccinations, and other support duties for the Missoula City-County Health Department (MCCHD) Immunization Clinic.
Details: Priority screening will begin on
Friday, March 22, 2024. It is in your best interest to apply by this date. Applications will continue to be accepted until an adequate applicant pool has been established, or the position has been filled.
To Apply:- Please complete all sections of the online application, even if a resume is submitted.
- Please include with a complete application the following attachments: The results of a Montana Job Service ESkills General Typing Test. Please call Laurie Dunagan or Marilyn Smith at 406-728-7060 and they will e-mail you the link to the test.
Please attach a printed version of your test results that show your wpm (words per minute) score. Typing tests from other agencies/companies will not be accepted. Links to typing test results will not be accepted.
- In addition to the typing test please also attach a letter of interest and a resume.
- Incomplete applications may be disqualified.
- Complete job description available upon request to the Department of Human Resources.
Representative Examples of Work
Greets and registers clients for walk-in or scheduled appointments; accurately enters client information into computer system following established protocols; receives incoming telephone calls; answers inquiries from the public and/or directs to appropriate department. Reviews and updates client electronic health record (EHR) including demographic and insurance information; verifies income and payor sources. Data enters historical immunization records into the state immunization registry, de-duplicates and merges immunization records, processes immunization records requests. Scans paper files into electronic health records. Interviews clients to determine health coverage as it applies to private and public funded vaccine programs. Informs clients about publicly funded vaccine programs, the sliding fee scale and eligibility requirements. Determines eligibility and communicates eligibility status to clinical staff. Keeps up to date with changes in insurance protocols as it relates to immunizations. Schedules appointments according to CDC recommended vaccine schedules and international traveling recommendations. Makes appointment reminder calls/emails. Responsible for managing waiting list. Calculates client visit fees, collects money and outstanding amounts owed by client and assists with claim preparation. Submits claims to third party billing entities. Balances end-of-day posting report against cash on hand. Reconciles any errors before submitting daily deposit. Takes notes and prepares meeting minutes as directed. Compiles data for reporting requirements for contracts, grants, and general clinic operations. Works as member of a client care team, assisting clinical staff to ensure efficient, accurate scheduling practices and quality client care. Communicates courteously and effectively with clients, families, visitors and staff. Utilizes language translation services for non-English speaking patients. Facilitates client flow so clients are seen in a timely manner. Communicates schedule delays and changes to clients. Drives a County vehicle and transports supplies to off-site locations for conducting immunization clinics. Participates in the development and implementation of the Division’s strategic plan; quality improvement and performance management, workforce development, and accreditation requirements. Participates in the department’s strategic programs across divisions. Works within the incident command structure during emergencies. Performs regular quality assurance checks on scheduling, check-in and check-out processes, insurance eligibility, and immunization data.
Minimum Qualifications
- Requires high school graduation or GED.
- Requires one year of face-to-face customer service experience or working in an office or medical setting.
- SPECIAL REQUIREMENTS: New employees will be asked to volunteer vaccination status for required vaccines upon hire and will be offered assistance during hiring to receive necessary immunizations. Employees who have not received the vaccines required for their positions or who are unwilling to voluntarily provide vaccination status for required vaccines will receive a reasonable accommodation where such accommodation does not require an undue hardship or endanger the health or safety of any person. Requires CPR certification. Requires a current Montana driver’s license.
Physical/Environmental Demands
The work requires frequent standing; sitting for lengthy periods of time; occasional light to moderate lifting and carrying of files or clinic supplies (up to 50 lbs.). The employee may risk exposure to communicable diseases. Requires working outside of the normal workday hours.
Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast’s paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula!Missoula County covers over 2,618 square miles of mountain lands varying in topography and climate from temperate river valleys to snow-capped peaks. Five large valleys and two major rivers wind through this mountainous region.
Missoula County is large and diverse, featuring everything from the spectacular scenery of Clark Fork River running through town to lush ranches and a growing economy of small business. Skiers, outdoor enthusiasts, wildlife watchers, mothers and fathers, business owners, vacationers, fisherman, retirees, students, and many others have grown to love Missoula County's boundless opportunities.
This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status.
Missoula County will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to:
Excellent Medical Health Benefits– Group health benefits, including dental and vision coverage, are available to eligible County employees. The medical health benefits premium is covered for full-time employees. The County contribution is pro-rated on hours paid for part-time employees. The employee pays the premium portion for dependent coverage. Family health benefits coverage is $258.00 per pay period.
Medical deductible is $500 for an individual and $1,000 for a family.
Flexible Benefits Plan– Pre-tax out-of-pocket medical expenses and day care expenses.
Voluntary Life Insurance Coverage, Long and Short-Term Disability, Critical and Accident Insuranceare offered through Mutual ofOmaha.
Public Employees Retirement System– Montana public employees of the state, university system, local governments and certain employees of school districts are covered by the Public Employees Retirement System (PERS). New members to the PERS have an opportunity to choose between two retirement plan options: the Defined Benefit Plan or the Defined Contribution Plan.
Sheriffs' Retirement System (SRS)– A public pension plan for all Montana Sheriffs hired after July 1, 1974 and Detention Officers hired after July 1, 2005.
Public Service Loan Forgiveness- Working for Missoula County may qualify you to receive student loan forgiveness. Look here to learn more and understand whether you may be eligible.
Supplemental Retirement Benefitsare offered through Valic or Nationwide.
Sick Leave– Full-time employees accrue 7.38hours per month and are eligible to use sick leave once you have been an employee for 90 days.The accrual is pro-rated for part-time employees.
Vacation Leave– Full-time employees accrue 9.24 hours per month and are eligible to use leave after continuous employment for a period of 6 full months. The accrual is pro-rated for part-time employees.
Holidays– The County observes eleven legal holidays in even numbered years and ten legal holidays in odd numbered years.
Paid Parental Leave (PPL)-In recognition of the importance of bonding and care of a newborn child or a child placed for adoption, Missoula County 6 continuous weeks of PPL to eligible full-time employees that have been with the county for 180 days. The hours are pro-rated for part-time employees.
Tuition Assistance- Because we value the professional and personal development of our employees, Missoula County is proud to offer reimbursement of certain education expenses.
