Minimum Qualifications
This position will be filled at one of the following based on qualifications: Office Attendant I (Salary: $20.80 per hour) - Education and/or Equivalent Experience: High School Diploma/ GED .
Office Attendant II (Salary: $21.55 per hour) - Education and/or Equivalent Experience: High School Diploma/ GED plus one (1) year of related experience.
Notes to Applicants
The City of Austin
Parks and Recreation Department ( PARD ) provides, protects and preserves a park system that promotes quality recreational, cultural and outdoor experiences for the Austin community. Working with the City of Austin provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more! Click
HERE for more information.
The purpose of the temporary
Office Attendant I or II is to provide customer service to our patrons and customers by answering questions, taking payments, assisting with questions while working with diverse populations and communities, including interacting with individuals of diverse social, cultural, economic and educational backgrounds. Staff should demonstrate strong leadership, exhibit creative thinking, exercise good judgment, and have excellent communication skills.
Duties include, but are not limited to: - Provide administrative support and monitor the Center during scheduled hours.
- Perform opening and closing procedures of facility.
- Provide customer information and conference room reservation services.
- Cash handling and record-keeping.
- Front of house reception and greeting for the facility.
Application Instructions/Job Requirements: - Application: A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted and a resume alone will not be accepted in lieu of a complete online application.
- Skills Assessments: Skills assessment(s) may be required as part of the recruitment process.
- Virtual Interviews: PARD may conduct virtual interviews.
- Military/Veteran: An applicant claiming Military/Veteran status must provide a copy of his or her DD-214(s), or valid comparable document, at the time of interview.
- Physical Requirements: Tasks may involve bending, lifting, walking, carrying or using a force equal to lifting up to lifting up to thirty-five (35) pounds. Work environment includes inside, and outside environmental conditions, extreme temperatures, and hazards associated with equipment operation including fumes, oils, gases, and mists. Must be physically and mentally able to communicate, respond, and work with participant’s needs and safety issues.
Other Information: - Posting Guidelines: PARD reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs. This posting may be used to fill other vacancies in other divisions/work locations within the City of Austin Parks and Recreation Department. Decisions on assigned selection will be made at the time of hire based on the business needs of the department.
- Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
- Tobacco and Vape-Free Workplace: PARD work site locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any PARD work site - including construction sites, parking lots, garages or in any personal vehicles located on the premises.
Pay Range
Office Attendant I $20.80.
Office Attendant II $21.55. Hours
Work Location/Schedule: - Variable schedule, 20 - 40 hours per week.
- May be required to work during special events, evenings, weekends & holidays.
- Work schedule and location is subject to change based on department needs and programs.
- May be required to work during city emergencies such as extreme weather events.
Job Close Date 06/15/2024 Type of Posting External Department Parks and Recreation Regular/Temporary Temporary Grant Funded or Pooled Position Not Applicable Category Clerical Location Various Austin Parks & Recreation Facilities Preferred Qualifications
Preferred Experience: - Experience with cash handling, record keeping and file maintenance.
- Experience working in a fast paced environment and communicating with diverse populations and communities, in person, by phone, email and chat.
- Experience with Microsoft Office including Word, Excel, Outlook and Teams.
Preferred Skills: - Ability to fluently communicate (reading, writing, speaking) in English and Spanish.
Preferred Certification: - Posses a current, nationally recognized CPR / AED certification or have the ability to obtain one within 30 days of hire.
Other: - Ability to travel to more than one work location.
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Greet visitors and provide information about the facility and the Parks and Recreation Department. Answer phone and route calls, take and relay messages. Register participants for programs. Cash handling and processing payments. Assist with facility reservations. Assist with program marketing. Coordinate mail flow in and out of office. Send email and faxes. Open center and/or close center. Ensure reception area is clean. Cleaning duties as assigned. Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. - Ability to handle a high-volume of customers.
- Skill in providing customer service.
- Ability to work irregular hours.
- Ability to communicate effectively both orally and in writing.
Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.
Supplemental Questions
Required fields are indicated with an asterisk (*).
* The minimum qualifications for the Office Attendant I position are graduation with a high school diploma or GED. Do you meet the minimum qualifications for this position?
* The minimum qualifications for the Office Attendant II position are graduation with a high school diploma or GED plus one (1) year of related experience. Do you meet the requirements for this position?
* Which of the following best describes your proficiency with the Microsoft Office Suite, specifically, Word, Outlook, PowerPoint, Excel and Teams?
- No experience.
- Basic: create/edit simple documents, spreadsheets, emails, and entry-level layouts/designs.
- Intermediate: create/edit a variety of documents & spreadsheets; reformat document features such as color, font style and size of text, change page size/width; filter/sort data fields; and create posters/brochures.
- Advanced: create/edit complex documents & spreadsheets; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; data/mail merge, import data from one document to another; and create/design complex designs and booklets.
* Would you prefer to work North, Central, or South?
(Open Ended Question)
* As related to this position, describe your experience working at a customer service desk in a recreational facility/center?
(Open Ended Question)
* Please describe your experience with cash handling and record keeping.
(Open Ended Question)
* Are you bilingual in English/Spanish?
- Fluent in both languages - speak, read and write
- Fluent in both languages - speak only
- Fluent in Spanish only
- Fluent in English only
- None of the above
* This position is temporary part-time position, that will be scheduled to work up to 20 hours per week. Hours and days vary based on the facility needs. The person selected will be required to work during special events outside the normal hours for programming needs; and also may be required to work evenings, weekends, & holidays. Can you work on the days and hours as noted?
* This is a multi-position job posting and you will only be notified if you are selected to move forward in the process. Once the department is no longer hiring for this position, you will receive a notification informing you of such.
- I acknowledge this statement
* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.
- I acknowledge and understand this position requires a Criminal Background Investigation.
* Do you have the ability to travel to multiple sites as part of the regular job duties?
Optional & Required Documents
Required Documents Optional Documents
