Fleet Service Center Supervisor

  • City of Austin, TX
  • Austin, Texas
  • Apr 11, 2024
Full Time Administrative Analysis and Research Clerical and Administrative Support Fleet Management

Job Description

Minimum Qualifications
The position requires five (5) years of direct work experience involving the maintenance and repair of complex mechanical equipment, with two (2) years in a supervisory or lead capacity.

Combination of equivalent experience and education may substitute for the minimum qualifications

Licenses or Certifications:
If required, must obtain an appropriate Commercial Driver’s License ( CDL ) within ninety (90) days of employment with the City.

Physical Requirements:
Essential duties are performed in a service center environment with exposure to a variety of motorized equipment, spare parts, tools, oil and lubrication, corrosive liquids, and other potentially hazardous materials.

Incumbent may be exposed to loud noises, warm and cold conditions, standing for long periods, some stooping and bending, and lifting up to thirty-five (35) pounds.

Individuals need to have good eye-and-hand coordination and read and write in dimly lit conditions

Notes to Applicants
A detailed and complete job application is REQUIRED and helps us better evaluate your qualifications. In completing your job application, please be sure to provide a COMPLETE employment history regarding all relevant work experience that you would like us to consider. Please be thorough in completing the employment application and list all experience and education that is relevant to this position. For each position, please describe your specific experience as it relates to the minimum and preferred qualifications. This information will also be used to determine salary in the event that you are selected for this position. You will not be given the opportunity to provide additional work experience once you complete and submit your job application. If selected as the top candidate, you will not be permitted to present additional work experience for salary calculation purposes.

For each supervisory and/or management position, include the size of the service location (number of technicians/bays), the average number and types of vehicles serviced by the facility, and your budget responsibility.

When completing Supplemental Questions, please note your answers to the supplemental questions must be supported by the information contained in your application.

A resume and cover letter are not being accepted for this position.

A skills assessment may be required as part of the recruitment process.

Please note when the same or an additional vacancy occurs within a department in the same job title within 90 days after the start date of the top candidate, the hiring department may offer the additional position to another top candidate from the same candidate pool; or, advertise for the new position.

The location and work schedule of this position may include day and evening hours, weekends and holidays as well as being on a rotational On-Call schedule.

This position is considered an essential position which means it is expected that an employee comes to work during any City closure or emergency to include bad weather and any other unexpected events or shutdowns.

Driving Requirement:This position requires Licensed for the operation of commercial vehicles in the state of Texas within ninety (90) days of employment. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

Working with the City of Austin provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.
Pay Range
$31.81 - $39.76

Hours
Monday through Friday, generally.

Various day/evening shifts.

Please note that evening, overnight, weekend and/or holiday hours may be required based upon operational needs.

Additionally, location and schedule may change based upon operational needs.
Job Close Date 04/30/2024 Type of Posting External Department Fleet Mobility Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location Austin, Texas Preferred Qualifications
  • Supervisory or lead experience in a vehicle/equipment maintenance/repair facility includes managing the facility’s workflow, provide guidance for vehicle/equipment maintenance/repair, monitor and document staff performance and coordinate with management regarding staff performance and actions.
  • Experience in a lead or supervisory role overseeing the repair and maintenance of a sizable fleet.
  • ASE , EVT and/or other industry-related certifications or the ability to obtain within six (6) months of hire.
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


1. Prioritizes vehicles and other motorized equipment needing maintenance and repairs, monitors and directs work progress of technician staff, approves and follows up on parts orders, and evaluates quality of product before releasing equipment to customer. Assists with diagnosis of vehicles and ensures that repairs are correctly diagnosed.
2. Interacts with customers to provide information on status of vehicle, responds to customer complaints, and responds to service calls.
3. Interprets and enforces City and Fleet policies and procedures.
4. Opens work orders, researches vehicle work history, reviews work orders for parts, and labor charges, completes and closes work orders.
5. Monitors vehicle down report and complies with Fleet operational policies. Manages Labor Reconciliation Report and other requirements maintained by Fleet Services.
6. Assists manager with development of budget and inventory counts, if required.

Responsibilities- Supervision and/or Leadership Exercised:
Responsible for the full range of supervisory activities including selection, training, evaluation, counseling and recommendation for dismissal.

May serve in the capacity of Facility Manager when required.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.


  • Knowledge of fleet operations including, quality control methods, job standards, processing of work orders, pricing, labor hours, and equipment and materials.
  • Knowledge of Federal, State and Local laws.
  • Knowledge of city practice, policy and procedures.
  • Knowledge of safety practices and procedures.
  • Knowledge of supervisory and managerial techniques and principles.
  • Skill in oral and written communication.
  • Skill in using computers and related software.
  • Skill in planning and organizing.
  • Ability to work with frequent interruptions and changes in priorities.
  • Ability to establish and maintain good working relationships with other City employees and the public.
Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The position requires five (5) years of direct work experience involving the maintenance and repair of complex mechanical equipment, with two (2) years in a supervisory or lead capacity. Combination of equivalent experience and education may substitute for the minimum qualifications. Do you meet these minimum qualifications?
  • Yes
  • No
* Essential duties are performed in a service center environment with exposure to a variety of motorized equipment, spare parts, tools, oil and lubrication, corrosive liquids, and other potentially hazardous materials. Incumbent may be exposed to loud noise, warm and cold conditions, standing for long periods, frequent stooping and bending, and lifting up to fifty (50) pounds. Individuals will need to have good eye-and-hand coordination and read and write in dimly lit conditions. Do you meet these physical requirements?
  • Yes
  • No
* Describe how you meet the two (2) years of supervisory or lead experience required in the minimum qualifications.
(Open Ended Question)
* This position requires a valid current Texas Class "C" Driver License. Do you have a valid current Texas Class "C" Driver License or if selected for this position, do you have the ability to acquire a valid current Texas Class "C" Driver License by your hire date?
  • Yes
  • No
* Which of the following best describes the level of driver license you possess?
  • Class A CDL
  • Class B CDL
  • Texas Class C Operator License
  • Out of State Driver License
  • No Driver License but ability to obtain a Texas Class C or above by date of hire
  • None
* The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?
  • Yes
  • No
List your ASE, EVT and/or other industry-related certficiations. Reply with "N/A" if you do not have any.
(Open Ended Question)


Optional & Required Documents

Required Documents Optional Documents

Job Address

Austin, Texas United States View Map