Patient Representative

Minimum Qualifications
Education and/or Equivalent Experience:

• Associate degree in a health, science, or in a field related to the job, plus two (2) years of experience with public health or patient services.
• Any combination of related education and experience may be substituted.

Licenses or Certifications:

• None.

Notes to Applicants
Position Overview:
This position performs administrative support duties for the APH Communicable Disease Unit’s clinics. Responsibilities include managing clinic phone lines, welcoming and registering patients in STD and TB clinics, scanning patient documents, processing medical records, and handling filing and purging tasks as necessary. Additionally, the position entails cash handling and reporting duties. The role extends to assisting with chaperoning and translating during clinic visits, as well as providing support to medical social workers, Disease Intervention staff, clients, and TB Outreach staff.

APH Information:

• This position supports Austin Public Health’s Mission and Core Purpose identified in the Austin Public Health Strategic Plan .
• Departmental Competencies related to the position can be found on Austin Public Health’s website .

Immunization Requirement:

• Due to high-risk areas, Austin Public Health employees must comply with the department’s immunization policy.

Regarding your application:

• Incomplete applications will not be considered.
• Qualifying education experience, knowledge, skills, and abilities must be clearly stated on your application. Resumes are welcome, but we do not use any information provided on your resume to qualify and refer you to the hiring department.
• Work experience listed must include a month, year, and a verifiable Supervisor or Human Resources phone number.
• Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview.

Additional Information:

• When public health responds to an emergency you may be assigned activities that are outside your regular job description. This may involve responding at any time, including nights and weekends with possible deployment to locations other than the Austin Public Health.
• This position is eligible for Public Service Loan Forgiveness ( PSF ) Program. This program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer.

If you are selected to Interview:

• This position will have an in-person interview(s).
• This position will require a pre-employment Criminal Background Investigation ( CBI ).
• If you are identified as a top candidate, verification of your education, including High School graduation or GED , undergraduate, and graduate degrees, will be required.
• Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference.

Electronic Notification to Applications:

• Applicants will be notified via e-mail to communicate important information related to the status of their application as part of an ongoing effort to increase operational efficiency, promote a green environment and minimize delays and costs.
• Please ensure that the email address and contact information you provide are current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our e-mails or fail to check your inbox in a timely manner.
• Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days.

Pay Range
$21.18 - $23.56

Hours
Monday- Friday, 8:00AM - 5:00PM
Job Close Date 04/29/2024 Type of Posting External Department Austin Public Health Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Clerical Location RBJ Health Center, 15 Waller St. Austin, Texas 78702 Preferred Qualifications
Preferred Experience:

• Customer service experience in healthcare
• Experience in using electronic health records systems, preferably eClinicalWorks
• Bilingual in English and Spanish

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Coordinates necessary medical services and resources for patients, and serves as a liaison between patients, clinic staff, various local, state and federal agencies, and external companies and programs. Works with physicians and other clinic staff to evaluate and identify resources or services needed for patients. Interviews and gathers information to assist patients with obtaining needed resources or services. Interprets and explains rules and regulations, Department policies and procedures, and assists patients with applying for various programs and services. Research and contact pharmaceutical companies for drugs, equipment, information and other services. Encourages companies, programs, or other entities to donate or assist with needed pharmaceutical drugs, equipment, or other services. Develops, coordinates and maintain confidential record keeping and filling systems pertaining to patient requests. Assist staff with clinic programs and outreach activities. Compiles statistical data for various reports and tracks patients, services and resources, cost analysis, and clinic operations.

Responsibilities- Supervision and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of Local City, state, federal and health laws, rules, and regulations
• Knowledge of community programs and services
• Knowledge of pharmaceutical drugs, medical equipment, medical conditions, and other patient care needs
• Skill in coordination between patients, clinic staff, and others
• Skill in research and persuasion
• Skill in establishing and maintaining good working relationships with the patients, clinic staff, organizations, and companies
• Skill in effectively utilizing community resources and programs
• Skill in oral and written communication
• Ability to take initiative and work independently
• Ability to work well with individuals from a variety of different backgrounds and experience, including patients, clinic staff, community organizations, and companies
• Ability to compile reports on clinic operations, resources, cost analysis, and other services
• Skill in use of basic office equipment, personal computers, and software (i.e. Word, Access and Power Point).

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for this position are: Associate degree in a health, science, or in a field related to the job, plus two (2) years of experience with public health or patient services. Any combination of related education and experience may be substituted. Do you meet these minimum qualifications?

• Yes
• No

* This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Check.

* Due to working in high risk areas, applicants applying for this position must comply with the departments immunization policy as a condition of employment. Can you meet this requirement?

• Yes, I will comply to the vaccinations required by the APH department
• No, I cannot meet this requirement

* Describe your experience and proficiency level in using electronic health records: include EHR's name, number of years, and level of usage.
(Open Ended Question)
* Customer Service skills are essential in this position. In your opinion, what is the most important aspect of Customer Service?
(Open Ended Question)
* Describe your experience working with people of different cultural and socioeconomic backgrounds.
(Open Ended Question)
* Select the statement that best describes your English/Spanish bilingual ability.

• Speak both English and Spanish fluently
• Speak some Spanish
• Understand some Spanish
• Fluent in English only
• Fluent in Spanish only

* In the prior twelve months have you been employed by, owned any interest in, or been an officer or board member, for any business entity, including a non-profit organization, that is transacting any business with the City of Austin, including a recipient of any contracts, grants, or any funds of any kind from the City of Austin?

• Yes
• No
• Don't know

If you answered yes to the previous question, please explain below.
(Open Ended Question)


Optional & Required Documents

Required Documents Cover Letter Resume Optional Documents

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