The Position
Job Appointment: Regular, Full time
Work Schedule: Monday - Friday, 8am-5pm. Alternate schedule may be available.
Work Location: This position has an exception to work primarily remote. However, there will be instances when it is necessary to come onsite for work. Advance notice will be provided, when at all possible. Remote work must be performed within Oregon or Washington. For more information, click here .
Benefits: Please check our benefit tab for an overview of benefit for this position
Union Representation: This position is represented by Professional Technical Employees, Local 17 (PROTEC17). To view this labor agreement, please click here
. Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a cover letter, resume and a copy of your work portfolio.
Position Summary
Join the City of Portland as a UX & UI Designer, where your creativity and technical skills will drive the transformation of digital services for our community and our staff. In this dynamic role, you will lead the design of intuitive, accessible, and impactful digital solutions, contributing significantly to the City of Portland’s digital evolution. Be part of a team where innovation meets public service, and your work directly enhances the daily lives of the community. Your expertise in UI/UX and service design will not only shape digital interfaces, but also redefine the user experience across the city's digital landscape.
In this role, you will: - Design: Develop intuitive and accessible digital service designs, creating prototypes, mock-ups and user journey maps to advocate for user needs.
- Lead and Innovate: Guide design projects from conception to implementation, while staying updated with the latest trends in UI/UX and service design.
- Collaborate: Work with cross-functional teams to ensure design alignment and effective implementation.
- Research: Conduct in-depth user research and analysis to inform design decisions and improve service delivery.
- Engage: Advocate for user-centric design principles and maintain ongoing communication with stakeholders.
As a candidate, you are: - A Problem-Solving Strategist: Aptitude for identifying design problems and creating effective solutions to enhance user experience.
- Collaborative: A team player with a growth mindset; you learn, evolve, and foster an environment where challenges are seen as learning opportunities.
- Someone who values Diversity, Equity and Inclusion (DEI): Contribute to programs with an understanding of equity, valuing diverse perspectives and the ability to adapt and evolve in our dynamic landscape.
- Excellent Communicator: Clear and effective communicator to collaborate with team members, stakeholders, and customers to understand and convey design concepts and solutions.
- Passionate: Committed to focusing on the needs and experiences of end users to create intuitive and accessible designs.
- Proactive: You anticipate challenges and take initiative to respond to upcoming needs.
About the Team: The eGov Digital Services Program is on a mission to enhance the digital experience for both city employees and the Portlanders, contributing to enhancing service delivery with the help of technology. This dynamic environment is perfect for creative problem-solvers who are passionate about making a difference through technology. Whether it's developing user-friendly digital content, architecting resilient technical solutions, designing intuitive digital services, or leading the charge in digital product management, the eGov Digital Services Program is all about improving lives with technology. Be part of a team where your work directly impacts the daily lives of the community, driving the city's digital evolution forward.
The successful candidate must be able to pass a comprehensive police background investigation and be able to work in a culturally and gender diverse workplace. Questions? Jaclyn Snyder, Senior Recruiter Bureau of Human Resources
Jaclyn.Snyder@portlandoregon.gov
To Qualify
The following minimum qualifications are required for this position: Experience in UI/UX design with a focus on service design, preferably at an organization undergoing user-centric revolutions.
Experience creating journey-maps, user story maps, wireframes, mockups, prototypes, high fidelity designs, and other human-centered design artifacts that help to design software products.
Experience analyzing data to inform design strategy and product usability.
Knowledge of user research methodologies.
Experience leading design projects and collaborating with a diverse team.
Applicants must also: - Submit a copy of their work portfolio.
- Pass a comprehensive police background investigation.
Please Note:
- Work portfolios should be in a Word or PDF document. No zipped files or links will be accepted.
- Work portfolios will not be reviewed as part of the minimum qualification review. They will only be reviewed after the eligible list has been established.
A typical way of obtaining the required knowledge, skills, and abilities is three (3) years of professional experience in UI/UX design, with a focus on service design. While a background in design or a related field is common, we welcome candidates who have acquired their skills through various paths. The City of Portland encourages applicants from diverse backgrounds, including those who may not have traditional career trajectories, to apply. Your unique experiences and perspectives are valuable to us.
The Recruitment Process
STEP 1: Apply online between April 15 , 2024 - April 29, 2024 Required Application Materials: - Resume
- Cover Letter
- Work Portfolio
- Answer to three (4) Supplemental Questions (click on the Questions tab to preview the questions)
Optional Application Materials: - Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.)
Application Tips: - Your cover letter should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
- Your resume should support the details described in your cover letter.
- Salary Range/Equity Pay Analysis : Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.
- Do not attach materials not requested.
- All completed applications for this position must be submitted no later than on the closing date and time of this recruitment.
- All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted.
Step 2: Minimum Qualification Evaluation: Week of April 29, 2024 - An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, weighted 100%.
- Your resume and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
- You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information.
- Additional evaluation may be required prior to establishment of the eligible list and/or final selection.
Step 3: Establishment of Eligible List: Week of May 6, 2024 - Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.
Step 4: Selection (Interview): May - Hiring bureau will review and select candidates to interview.
- Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list.
Step 5: Offer of Employment: June Step 6: Start Date: July - A start date will be determined after all conditions of employment have been met.
*Timeline is approximate and subject to change* Additional Information
Click here for additional information regarding the following: - Veteran Preference
- ADA, Pregnancy, and Religious Accommodations
- Work Status
- Equal Employment Opportunity
A Career with the City of Portland offers many Employee BenefitsWe offer a comprehensive benefits package, including but not limited to
- Health Care (Medical, Vision and Dental)
- Carrot Fertility
- Wellness Benefits
- Life Insurance
- Short- and Long-term disability coverage to eligible employees and their families.
- Employee Assistance Plan
- Flexible Spending Accounts
- Retirement
- Oregon Public Employees Retirement System (PERS), includingcontributions to the PERS IAP plan paid by employer
- Family Medical Leave
- City Paid Parental Leave
AND SO MANY MORE!Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers .
Closing Date/Time: 4/29/2024 11:59 PM Pacific
