CAREER DESCRIPTION
ASSESSMENT APPEALS MANAGER (Business Services Manager) In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates:
Effective June 28, 2024 - 4.25% increase
Effective June 27, 2025 - 4.00% increase
Salary may be negotiable within the range listed above, based on position requirements and the successful candidate's qualifications, subject to appropriate authorization.
OPEN TO THE PUBLIC This recruitment will establish an open eligible list that will be used to fill current and future Business Services Managers. The eligible list established may also be used to fill positions in similar and/or lower classifications through the County of Orange.
DEADLINE TO APPLY This recruitment will be open for a minimum of five (5) business days and will close
Monday , April 29, 2024 at 11:59PM (PST).
THE DEPARTMENT Clerk of the Board (COB) is comprised of three divisions: Board Services, Assessment Appeals, and Administration & Files Management. The Clerk of the Board is the official repository of County records and provides administrative support to the Board of Supervisors, the governing boards of certain districts and authorities, and the Assessment Appeals Boards (AAB) and Hearing Officers. The majority of its functions are defined and mandated by various California Statutes, Revenue and Taxation Codes, County Ordinances, Board Resolutions, County Rules of Procedure, and Board of Supervisors' policy.
For more information regarding the department, click here .
THE OPPORTUNITY The Assessment Appeals Manager is responsible for oversight and coordination of all functions of Orange County’s Assessment Appeals process and will report directly to the Chief Deputy Clerk of the Board. The Assessment Appeals Manager position supervises and directs the work of the Assessment Appeals Intake Manager and subordinate staff as well as Assessment Appeals Hearing Clerks. The position carries a range of responsibilities, including but not limited to:
- Administering and monitoring the Assessment Appeals process
- Advising Assessment Appeals Board members and Hearing Officers on matters that affect assessment appeals processes and procedures
- Conducting Assessment Appeals Board and Hearing Officer Training annually
- Keeping abreast of new trends, developments, and legislation related to the Division and implementing changes to processes as mandated by State law or local rules
- Updating Assessment Appeals Board and Hearing Officer Rules of Procedure
- Representing the County in discussions with the Board of Equalization to ensure the development of a uniform statewide application of assessment appeals practices and procedures
- Researching and responding orally and in writing to inquiries from attorneys, County staff, and the public
- Developing and presenting public workshops to promote the understanding of Assessment Appeals processes, regulations, and preparation for their hearing
- Overseeing responses to the Public Records Act (PRA) pertaining to Assessment Appeals information
- Participating in the preparation of long-range strategic planning
- Providing support for several computer systems and train staff in implementing and modifying those systems, including creating and maintaining form language, and writing and maintaining resource documents
- Performing other related duties as assigned
DESIRABLE QUALIFICATIONS AND CORE COMPETENCIES The ideal candidate will have at least four (4) years of administrative management experience including at least two years of experience in the public sector in a field related to real estate, real and personal property tax, property value appraisal assessment, or assessment appeals with responsibility for interpreting legislative rules and regulations, gathering and analyzing data, and formulating recommendations.
In addition to the minimum qualifications, the successful candidate will have a strong understanding of public administration, as well as excellent communication skills that combine common sense, determination, and diplomacy to garner respect and handle difficult situations in addition to the following:
Technical Knowledge | Technical Skills - Possess knowledge of property tax cycle and Revenue and Taxation Code Sections that directly affect the operation.
- Possess knowledge of state and local property tax law, property tax allocation, and apportionment.
- Exhibiting the ability to quickly adapt and implement legislative changes.
- Ensuring systems always support legal mandates; modify and/or develop new programs, if necessary.
- Partnering with appropriate technical personnel to identify available and emerging technology to further enhance and streamline the effectiveness of the operations.
Leadership | Management Skills - Possess leadership skills to direct and ensure the delivery of efficient high-quality services.
- Creating and developing motivated and high-performing individuals and teams.
- Coaching, motivating, and inspiring team members to achieve performance and productivity standards.
- Making decisions in a fair and consistent manner that fosters a supportive working environment that reflects the County and Department’s values.
- Establishing and developing collaborative relations with County agencies/departments and other jurisdictions that support the delivery of services.
- Supporting the establishment of a clear direction and vision that represents strategic thinking, planning, organizing, analysis, and decision-making.
- Having a hands-on approach to ensure staff are provided opportunities for professional development.
- Acknowledging and recognizing staff contributions, accomplishments, and superior performance.
Verbal Communication | Written Communication - Informing superiors and team members of critical information for performing job responsibilities and delivering services.
- Preparing clear and concise documents, reports, and other written materials.
- Ensuring customer service and satisfaction; responding timely to inquiries using effective verbal and written skills.
- Displaying proficiency in handling difficult conversations with all levels of staff.
- Presenting information verbally and in writing to provide recommendations for addressing operational and administrative support issues, mandated performance standards, and policy and procedural changes.
- Participating and speaking in group settings; giving presentations.
Problem Solving | Analytical Skills - Exhibiting innovation and creativity in identifying and resolving problems to achieve desired results.
- Finding and acting on new opportunities and presenting ideas for enhancing program operations.
- Anticipating and/or promptly responding to program mandates and/or organizational changes by being resourceful and obtaining information to justify the implementation of a change.
- Using data to make informed and responsible decisions.
- Listening to clients' and employee's complaints with an open mind, assessing the merits of complaints, and taking action.
Strategic Planning | Analytical Skills - Planning and leading the execution of operational procedures to ensure that projects and deadlines are met promptly.
- Working independently to manage time wisely and to effectively prioritize multiple competing tasks.
- Possessing the ability, knowledge, and judgment to anticipate the needs of others and tactfully guide toward quality outcomes.
- Achieving expected quality and quantity of results.
- Recommending effective strategic performance measures.
MINIMUM QUALIFICATIONS Click here to learn more about the minimum qualifications for the Business Services Manager classification as well as the physical & mental requirements and the environmental conditions.
RECRUITMENT PROCESS Human Resource Services (HRS) screens all application materials for minimum and desirable qualifications. After screening, applicants who meet the minimum and desirable qualifications will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the recruitment.
Structured Oral Interview | SOI (Weighted 100%)Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Only the most successful candidates will be placed on the eligible list.
Based on the Department's needs, the selection procedure listed above may be modified. All candidates will be notified of any changes in the selection procedure. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
Veterans Employment Preference Policy (VEPP) The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.
ADDITIONAL INFORMATION
Please see below for important information regarding COVID-19 related recommendations. Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC).
Please click here to see the latest guidance for more details.
EMAIL NOTIFICATIONEmail is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com.
FREQUENTLY ASKED QUESTIONS Click here for additional Frequently Asked Questions.
For specific information pertaining to this recruitment, contact Michelle Kozai at Michelle.Kozai@ocgov.com or (714) 834-7308.
EEO INFORMATION
Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.
Administrative Management *
In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as:
- Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information . - Paid Leave: Twelve holidays per year plus sick and vacation time
- Health & Dependent Care Reimbursement Accounts
- Dental Insurance: County pays 100% of employee and dependent premiums
- Paid Life Insurance: $100,000 life insurance policy
- Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy
- Paid Short & Long Term Disability insurance programs
- 457 Defined Contribution Program
*Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans.
Click here for information about benefits offered to County of Orange employees.
Closing Date/Time: 4/29/2024 11:59 PM Pacific
