The Position
Job Appointment: Regular, Full time
Work Schedule: Monday - Friday, 8am-5pm. Alternate schedule may be available.
Work Location: This position has an exception to work primarily remote. However, there will be instances when it is necessary to come onsite for work. Advance notice will be provided, when at all possible. Remote work must be performed within Oregon or Washington. For more information, click here .
Benefits: Please check our benefit tab for an overview of benefit for this position
Union Representation: This position is represented by Professional Technical Employees, Local 17 (PROTEC17). To view this labor agreement, please click here
. Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a cover letter, resume and a writing sample.
Position Summary
Join our dynamic eGov Digital Services Program in the City of Portland and be at the forefront of transforming how City Government interacts with technology and services. This role is an exciting opportunity to create impactful content that enhances digital experiences for city employees and the public. Be part of a progressive team that values innovation, inclusivity, and collaboration - contributing to a smarter, more connected city.
In this role, you will: - Create : Develop clear, engaging product documentation, diagrams, videos, and graphics.
- Empower: Produce user-centered content to enhance the usability of digital products and services.
- Collaborate: Work closely with product managers, UX designers, and technical teams to align content with user needs and project goals.
- Strategize: Contribute to the development of a cohesive content strategy.
- Support: Assist in creating training materials and support documentation.
As a candidate, you are: - Creative: Bringing innovative ideas to communicate complex concepts.
- Communicative: Excellent in expressing ideas in various formats.
- Team-Oriented: Working well in collaborative environments.
- Adaptable: Flexible in your approach to content creation.
- Diversity-Conscious: Valuing inclusivity and equity in all aspects of your work
About the Team: The eGov Digital Services Program is on a mission to enhance the digital experience for both city employees and the Portlanders, contributing to enhancing service delivery with the help of technology. This dynamic environment is perfect for creative problem-solvers who are passionate about making a difference through technology. Whether it's developing user-friendly digital content, architecting resilient technical solutions, designing intuitive digital services, or leading the charge in digital product management, the eGov Digital Services team is all about improving lives with technology. Be part of a team where your work directly impacts the daily lives of the community, driving the city's digital evolution forward.
The successful candidate must be able to pass a comprehensive police background investigation and be able to work in a culturally and gender diverse workplace. Questions? Jaclyn Snyder, Senior Recruiter Bureau of Human Resources
Jaclyn.Snyder@portlandoregon.gov
To Qualify
The following minimum qualifications are required for this position: Experience in content creation, with a diverse portfolio.
Experience producing high quality technical documentation that is clear, concise and user-friendly.
Experience using content creation tools, such as Adobe Creative Suite.
Ability to communicate effectively, including translating technical concepts into plain language.
Ability to effectively manage multiple concurrent projects.
Applicants must also: - Pass a comprehensive police background investigation.
- Submit a technical documentation writing sample.
Please Note:
- Writing samples should be in a Word or PDF document. No zipped files or links will be accepted.
- Writing samples will not be reviewed as part of the minimum qualification review. They will only be reviewed after the eligible list has been established
Typically, qualifications for this role are achieved through a combination of education and experience in the field of digital content creation. We encourage candidates who have equivalent combinations of training, education, and experience that align with the role's responsibilities to apply.
The Recruitment Process
STEP 1: Apply online between April 22 , 2024 - May 6, 2024 Required Application Materials: - Resume
- Cover Letter
- Technical documentation writing sample.
- Answer to four (4) Supplemental Questions (click on the Questions tab to preview the questions)
Optional Application Materials: - Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.)
Application Tips: - Your cover letter should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
- Your resume should support the details described in your cover letter.
- Salary Range/Equity Pay Analysis : Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.
- Do not attach materials not requested.
- All completed applications for this position must be submitted no later than on the closing date and time of this recruitment.
- All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted.
Step 2: Minimum Qualification Evaluation: Week of May 6, 2024 - An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, weighted 100%.
- Your resume and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
- You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information.
- Additional evaluation may be required prior to establishment of the eligible list and/or final selection.
Step 3: Establishment of Eligible List: Week of May 13, 2024 - Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.
Step 4: Selection (Interview): Late-May - Hiring bureau will review and select candidates to interview.
- Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list.
Step 5: Offer of Employment: June Step 6: Start Date: July - A start date will be determined after all conditions of employment have been met.
*Timeline is approximate and subject to change* Additional Information
Click here for additional information regarding the following: - Veteran Preference
- ADA, Pregnancy, and Religious Accommodations
- Work Status
- Equal Employment Opportunity
A Career with the City of Portland offers many Employee BenefitsWe offer a comprehensive benefits package, including but not limited to
- Health Care (Medical, Vision and Dental)
- Carrot Fertility
- Wellness Benefits
- Life Insurance
- Short- and Long-term disability coverage to eligible employees and their families.
- Employee Assistance Plan
- Flexible Spending Accounts
- Retirement
- Oregon Public Employees Retirement System (PERS), includingcontributions to the PERS IAP plan paid by employer
- Family Medical Leave
- City Paid Parental Leave
AND SO MANY MORE!Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers .
Closing Date/Time: 5/6/2024 11:59 PM Pacific
