SENIOR ADMINISTRATIVE ANALYST (PROJECT MANAGEMENT IN CX)

  • Los Angeles Metro
  • Los Angeles, California
  • Apr 27, 2024
Full Time Administrative Analysis and Research Clerical and Administrative Support Project Management

Job Description

Basic Function
Provides complex administrative, analytical, and/or budgetary support for an assigned department.
Example Of Duties
  • Plans and organizes administrative functions and tasks relative to the activities or operations of a department
  • Designs, develops, and implements projects that are defined by agency goals and objectives, policies and procedures, work requirements, and performance measures
  • Formulates and conducts financial, administrative, policy, and organizational analyses and research, prepares analytical and forecasting reports, provides recommendations, and implements problem solving
  • Monitors projects and programs and tracks and trends KPIs (Key Performance Indicators)
  • Recommends strategies for process improvement and prepares justifications for staffing, facilities, equipment, production, and policy
  • Conducts a variety of special projects and programs related to the department
  • Represents Metro in meetings, committees, and conferences, and conducts on-site meetings to comply with agency policies and procedures and maintain interface with public agencies, community organizations, contractors, vendors, consultants, and the public on various matters as assigned
  • Advises management and staff regarding performance and funding matters
  • Assists in the development, administration, and tracking of department and capital budgets and/or contracts, including gathering information, monitoring expenditures, and recommending appropriate action regarding budget variances
  • Prepares recommendations for proposed expenditures of capital funds
  • Prepares and submits requisitions and check requests
  • Processes confidential documents and maintains data
  • Generates correspondence, reports, and presentations
  • Coordinates staff to work as a team in accomplishing tasks
  • Coordinates activities and projects with those of other departments
  • Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
May be required to perform other related job duties

Requirements For Employment
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education
  • Bachelor's Degree in Business, Public Administration, or a related field

Experience
  • Three years of relevant experience performing administrative, operational systems, and/or budgetary support work; some positions in this class may require specialized experience in area of assignment

Certifications/Licenses/Special Requirements
  • A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:
  • Experience providing high level administrative support for multiple executives, including calendar management.
  • Experience in managing complex projects and processes that involve coordinating multiple staff across different departments.
  • Experience utilizing software systems such as the Microsoft Office suite and Oracle Programs.
  • Experience developing and coordinating on-boarding programs and developing Standard Operating Procedures.
  • Experience managing data through Customer Relationship Management software like Salesforce.

Knowledge:
  • Theories, principles, and practices of public administration analysis and budgeting
  • Data analytics
  • Finance and budget
  • Research and report preparation methods
  • Office practices, procedures, methods, and equipment
  • Mathematics and business statistics
  • Applicable business software applications
Skills:
  • Performing complex analyst functions
  • Business financial analysis
  • Planning, coordinating, and prioritizing multiple projects
  • Analyzing situations, identifying problems, and recommending solutions
  • Exercising sound judgment and creativity in making conclusions and in a stressful environment
  • Communicating effectively orally and in writing
  • Preparing comprehensive reports and correspondence
  • Interacting professionally with various levels of Metro employees and outside representatives

Abilities:
  • Research, compile, and analyze complex data
  • Meet tight time critical deadlines
  • Work independently
  • Handle highly confidential information
  • Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
  • Coordinate staff to work as a team in accomplishing tasks
  • Read, write, speak, and understand English


Selection Procedure
Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.
Application Procedure
To apply, visit Metro's website at www.metro.net and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro location:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. (AM)
*Open to the public and all Metro employeesThis job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

Closing Date/Time: 10-MAY-24

Job Address

Los Angeles, California United States View Map