Minimum Qualifications
Minimum Qualifications:
Graduation from an accredited high school or equivalent, plus two (2) years of related call taking or dispatching experience, or operating a 2-way or multi-channel radio.
Licenses and Certifications Required:None
Notes to Applicants
The
Development Services Department ( DSD ) assists homeowners, business owners, and contractors when they build, demolish, remodel or perform any type of construction to ensure compliance with applicable city and building codes.
DSD is seeking a Dispatcher II reporting to the safety department. The person in this position will operate/monitor a multi-channel two-way radio and dispatch consolette. They will be the shift dispatch communications to field operations teams and will monitor their GPS locations while in transit. They will enter and update field communications into the communications tracking database AMANDA 7, and they will confer with internal customers or other personnel to address questions, problems, and requests for service or equipment.
Working with the City of Austin provides a number of health and welfare benefits. Please click
HERE for more information.
Employment Application: Only complete applications will be considered. Be sure your employment history on the application includes your past job titles, employment dates, and a detailed summary of your job duties, functions and responsibilities. Please take the time to ensure that the application is complete to represent your history and skills/abilities. Although there are posting dates listed, Development Services may close the posting any time after seven days from the initial advertisement. Once a position is closed, no additional applications or application changes will be accepted.
Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employer, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the application and a copy of your DD-214 if claiming veteran’s preference.
Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin
Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
THE DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS . Pay Range
$21.78 - $24.50
Hours
This position will have an alternating schedule for even (2,4,6,8,10) and odd (1,3,5,7,9,11) months:
Even months:
- Monday - Off
- Tuesday - 9:00am - 8pm
- Wednesday - 9:00am - 8pm
- Thursday - 9:00am - 8pm
- Friday - 9:00am - 8pm
- Saturday - Off
Odd months: - Monday - 8:00am-8:00pm
- Tuesday - Off
- Wednesday - Off
- Thursday - 12:00pm - 11:00pm
- Friday - 12:00pm - 11:00pm
- Saturday 12:00pm-11:00pm
Job Close Date 05/10/2024 Type of Posting External Department Development Services Regular/Temporary Temporary Grant Funded or Pooled Position Not Applicable Category Professional Location 6310 Wilhelmina Delco Drive, Austin, TX 78752 - PDC Preferred Qualifications
Preferred Experience: - Ability to operate/monitor multi-channel two-way radio and dispatch consolette.
- Experience in shift dispatch communications to field operations teams monitoring their GPS locations while in transit.
- Ability to initiate, enter and update field communications into our communications tracking database AMANDA 7.
- Ability to confer with internal customers or other personnel to address questions, problems, and requests for service or equipment.
- Ability to enter and dispatch work order service requests for fleet vehicles, relay technical assistance, work orders, messages, and information to field operations, division managers, supervisors and field inspectors using telephones and two-way radios.
- Ability to prepare reports using our GPS database GeoTab/Telematics for traffic related incidents.
- Knowledge of Ten Codes.
- Ability to travel to more than one work location.
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.Schedules and dispatches workers; work crews; equipment; or service vehicles to appropriate locations according to trouble calls received from field service personnel. Schedules and loans out pool vehicles to authorized employees. Initiate, enter and update “Calls For Service” into Computer Aided Dispatch/Computer System Emergency Notification System during emergency and non-emergency situations. Operate and monitor fire alarm system for department and external buildings. Monitor security/emergency equipment/systems and closed circuit television monitors; Report breaches of security to appropriate personnel. Operate/monitor multi-channel radio, audio/video, multi-agency and multi-jurisdictional alpha paging systems. Records and maintains files and records of customer requests; work of services performed; charges; expenses; inventory; and other dispatch information on appropriate forms or logs. Confers with customers or other personnel to address questions; problems; and requests for service or equipment. Enter and dispatch work order service requests. Relays technical assistance; work orders; messages; and information to or from work crews, supervisors and field inspectors using telephones and two-way radios. Prepares daily work log information for reports. Determines types or amount of supplies needed and places orders, accordingly. Coordinates emergency response including evacuation process.
Responsibilities - Supervisor and/or Leadership Exercised:None
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. - Knowledge of basic radio codes and operations of the dispatch console.
- Knowledge of procedures involved in dispatching customer services.
- Knowledge of basic office procedures.
- Knowledge of streets and highways in Austin/Travis county area.
- Knowledge of city practice, policy and procedures.
- Knowledge of safety practices and procedures.
- Skill in oral and written communication.
- Skill in planning and organizing.
- Skill in using computers and related software applications.
- Skill in handling multiple tasks and prioritizing.
- Ability to respond quickly and calmly in emergency situations.
- Ability to use two-way radios.
- Ability to work with frequent interruptions and changes in priorities.
- Ability to establish and maintain good working relationships with City employees and the public.
Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.
Supplemental Questions
Required fields are indicated with an asterisk (*).
* This position requires graduation from high school or equivalent, plus two (2) years of related call taking or dispatching experience, or operating a 2-way or multi-channel radio. Do you meet these requirements?
* Do you have experience using two-way radios to dispatch field crews?
* Describe your experience utilizing a GIS/GPS mapping software.
(Open Ended Question)
* How many years of experience do you have entering and dispatching work order service requests for fleet vehicles, and relaying technical assistance, work orders, messages, and information to field operations, division managers, supervisors and field inspectors using telephones and two-way radios?
- None
- Less than 1 year
- 1-2 years
- 2-5 years
- Over 5 years
* How familiar are you with ten-codes?
- I am not familiar with ten-codes.
- I am somewhat familiar with ten-codes.
- I am very familiar with ten-codes.
* Do you have the ability to travel to multiple sites as part of the regular job duties?
* This position requires employees to varied shifts of days,nights, weekends and holidays. Are you able to work varied shifts including days,nights,weekends and holidays?
* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.
- I acknowledge and understand this position requires a Criminal Background Investigation.
Optional & Required Documents
Required Documents Cover Letter Resume Optional Documents
