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Job Description
Patient Services Supervisor
40932BR
40932BR
Position Description
Champions a values-based culture to promote unit effectiveness. Directs and supervises Patient Services staff in the processing of patients. Oversees scheduling of appointments, patient visits, the receiving of patients, and the maintenance of records; processing charges for clinic services, filing of insurance claims, responses to requests for information from patients and insurance companies, and maintaining related information for the department. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Most work is performed according to established procedures; problems of an unusual nature are referred to the supervisor.
Major/Essential Functions- Oversees daily operations of Patient Services team, ensuring efficient patient flow and optimal service delivery.
- Manages patient scheduling, appointment confirmations, and reminder systems to maximize provider efficiency and patient access.
- Supervises calls and patient registration processes, ensuring accurate and complete data collection.
- Develops and delivers training for new and existing Call Center team members, ensuring competency in all relevant areas.
- Key knowledge of TTUHSC policies and procedures for recruiting, selecting, developing, counseling and evaluating the performance of all Call Center Staff.
- Full knowledge of health information technology, including electronic medical record systems and health data management systems.
- Maintain staff schedules to ensure coverage for all shifts.
- Monitor key performance indicators (KPIs) related to the call center unit, including patient access, billing accuracy and customer service.
- Takes lead in the recruitment and hiring process for all Call Center staff.
- Take the lead in assigning and maintaining workload balance to enhance productivity; review the work of others to ensure the effectiveness of procedures and workflow.
- Assist the Director with improvement and developmental projects to facilitate improved staff and patient outcomes within the scope of the department.
- Contributes to a positive and productive work environment, foster teamwork and collaboration.
- Other duties as assigned by Leadership.
Required Qualifications
High school diploma or equivalent. A minimum of five (5) years of customer service experience of which two (2) years are in an of supervisory role. Experience in a clinic or physician's office preferred. OR At least three (3) years of experience at TTUHSC in the Patient Services Program, one (1) year of supervisory experience.
To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=889576
All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.
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ABOUT THE COMPANY
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Texas Tech University Health Sciences Center
Show moreAbout Us
Nationally recognized for innovative programs, academic achievement, cutting-edge research and exceptional patient care, Texas Tech University Health Sciences Center aims to promote a greater health environment for West Texas and beyond. While our flagship campus resides proudly in Lubbock, Texas, TTUHSC operates five schools with campuses in Abilene, Amarillo, Dallas/Fort Worth, Lubbock and the Permian Basin (Midland & Odessa).
Like Texas itself, we are an independent and proud institution that is part of a larger union, the Texas Tech University System. As a university separate from Texas Tech University, we have been entrusted with a singular charge: to teach the next generation of doctors, nurses, pharmacists, researchers and health care professionals while simultaneously providing the people of West Texas with world-class patient care. We are both an institution of higher learning and a place where real people come for life-saving medical care.
Our Mission
As a comprehensive health sciences center, our mission is to enrich the lives of others by educating students to become collaborative health care professionals, providing excellent patient care, and advancing knowledge through innovative research.
Our Values & Culture
Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first. Our five values guide our actions and principles: Beyond Service, Kindhearted, Integrity, One Team, and Visionary.
Compensation & Benefits
We are proud to offer many exceptional employee benefits, including a generous compensation package with comprehensive benefits, medical and dental insurance, paid time off and substantial automatic retirement contributions. Additionally, we invest in employee success by providing many resources designed to support your personal and professional growth, including:
- Comprehensive Health Plans and Other Core Insurance
- State Retirement Programs and Pension Options
- Retiree Insurance for Lifetime Medical Benefits
- Continuing Education & Lifelong Learning Programs
- Tuition scholarships for employees and their dependents
- Leadership and Professional Development Programs
- Mental and Physical Wellness Programs
- Employee Recognition Programs and Longevity Pay
We are excited for you to consider joining our team at the Texas Tech University Health Sciences Center. Consistently ranked as a "Great College to Work For" by the Chronicle of Higher Education, TTUHSC provides so much more than just a job!
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