Position Description

The Department of Social Services is recruiting to establish an Office Assistant III eligible list. This is an open recruitment, and eligible department employees are encouraged to apply.
Please follow the link below or scan the QR code below to view the job announcement and apply. You are encouraged to share the link and/or QR code with anyone interested in applying.
OFFICE ASSISTANT III

https://www.governmentjobs.com/careers/mss/jobs/4927277/office-assistant-iii
NOTE: APPLICATION DEADLINE IS FRIDAY, 05/9/2025

Examples of Duties

Under limited supervision, the Office Assistant III performs highly responsible, specialized, and technical office support activities; explains rules, policies, and operations related to department records, programs, and services; may serve as a lead-worker and provide training and work assignments to a group of office support staff; may conduct initial application screening interview and initiate cases through automated systems; and performs related work as required.

The Office Assistant III is the advanced journey level in the Office Assistant series. Incumbents either act as lead-worker to a group of office support staff, perform applicant screening in addition to other primary responsibilities, or exercise a detailed subject matter knowledge of a specific and complex program area or specialized record keeping system.

The Office Assistant III differs from the Screener in Social Services in that the Screener classification is assigned the screening function as a primary responsibility, while the Office Assistant III may have primary responsibility for other advanced clerical functions, and screening duties represent a less significant portion of the overall responsibilities of the position.

Duties may include, but are not limited to the following:

• Provides interpretation and guidance to new employees, lower level clerical staff, and coworkers on new or revised policies and procedures.
• Coordinates, distributes, and reprioritizes work tasks to adjust to changing demands.
• Monitors the quality and timeliness of work.
• Assists others with complex or non-routine matters.
• Provides supervisor with feedback on employees and process improvements.
• Addresses complaints and explains regulations to customers or the public.
• Responds to inquiries regarding departmental functions, services, policies, and procedures.
• Obtains information from customers, visitors, or callers to determine appropriate resource, action, document, or staff referral to meet their needs.
• Explains the proper use of forms and documents.
• Operates a variety of standard office equipment.
• Composes correspondence, reports, memos, and other documents.
• Reviews and processes forms/documents in accordance with established guidelines and procedures.
• Monitors and updates manual or electronic files.
• Compiles information to respond to questions or address issues.
• Reviews submitted forms or applications to verify accuracy and completeness.
• Operates automated systems or other department-specific computer systems.
• Performs related duties as assigned.

Examples of Experience/Education/Training

Knowledge of:

• General office functions, procedures, equipment, and filing systems.
• General goals and purposes of department programs, services, and operations.
• English grammar, spelling, and punctuation.
• Standard formats and vocabulary used in business correspondence.
• Basic supervisory and training and development principles and practices.
• State, County, or Department computer systems.
• Word processing, spreadsheet, database, email, calendaring programs, and automated systems.

Ability to:

• Explain policies, procedures, and regulations governing program operations.
• Analyze situations involving complex rules and regulations and demonstrate good judgment when resolving differences.
• Provide effective verbal and written instruction to others.
• Prioritize, plan, and organize one's own work.
• Conduct interviews and record information simultaneously.
• Quickly and accurately enter and retrieve data using an automated data system.
• Identify and correct inaccurate or inconsistent information.
• Interact with individuals from various educational, socioeconomic, and ethnic backgrounds.
• Provide direction to and train subordinate staff.
• Work cooperatively as part of a team.
• Listen attentively and understand oral information provided.
• Maintain flexibility in daily activities and decision making.

Minimum Qualifications
Two (2) years of full-time experience performing clerical duties in an office environment, including one (1) year at the journey level.
Supplemental Information

• The ability to speak, read, and write Spanish in addition to English would be an asset in this position but is not required.
• Employees who drive on County business to carry out job-related duties must possess a valid CA Driver License for the class vehicle driven.
• The Department of Social Services will conduct a thorough background and reference check process which includes a Department of Justice fingerprint check.
• Monterey County, like all employers, is required to verify an employee's right to work in the United States. Accordingly, on the first day of employment, employees must have and show those documents that verify their legal right to work in the United States. Examples of accepted documentation are a U.S. Passport or Alien Registration Card, or a driver's license and Social Security Card, or a driver's license and U.S. Birth Certificate.
• Additionally, our agency requires a valid social security card in order to process employee paychecks. Accordingly, on the first day of employment, employees must have and show this document.
• Government agencies accessing US government information, which includes federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent with the IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records. Background requirements consist of three components which include, fingerprinting, citizenship verification, and local law enforcement checks. Applicable agencies must conduct an investigation during the time of hire and ensure an investigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information.

http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/benefits/benefit-summary-sheet

Closing Date/Time: 5/9/2025 11:59 PM Pacific

Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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• Monterey County Human Resources

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