Health Services Appointment Unit Manager

The Position


Health Services Appointment Unit Manager

Monthly Salary Range: $6,961 - $8,461

Bargaining Unit: Local 21 - Supervisory Management

The Board of Supervisors have authorized the following future salary increases:

5% on July 1, 2025

Why Join Contra Costa Health?

The Contra Costa County Health Services Department is offering an excellent employment opportunity for qualified individuals interested in the Health Services Appointment Unit Manager position. There is currently one (1) vacancy located in Martinez, CA.

The Health Services Appointment Unit Manager leads the staff and activities in the Appointment Unit and Financial Counseling Call Centers. The Appointment unit supports both inbound and outbound patient calls, specialty clinic scheduling, and clinic cancelations. This role offers an exciting opportunity to support staff and patients in achieving timely resolutions.

What you will typically be responsible for:

• Planning, organizing, directing the overall administration and management of corresponding activities
• Serving as a technical expert with staff
• Evaluating supervisor staff performance
• Oversight of training, supervision of supervisors and leads
• Managing & facilitating change, addressing key factors that influence successful organizational change

A few reasons you might love this job:

• You will be part of a dynamic team working to improve health outcomes and empower local communities
• There are unique opportunities to collaborate with internal and external partner
• You will have job stability and opportunities for career growth

A few challenges you might face in this job:

• Demands and needs of the program can change rapidly
• Work can be time-sensitive and stressful at time
• Managing interpersonally strained situations

Competencies Required:

• Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Fact Finding: Obtaining facts and data pertaining to an issue or question
• Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Innovation: Imagining and devising new and better ways of doing things
• Self-Management: Showing personal organization, self-discipline, and dependability
• Writing: Communicating effectively in writing
• Customer Focus: Attending to the needs and expectations of customers
• Handling & Resolving Conflict: Managing interpersonally strained situations
• Leadership: Guiding and encouraging others to accomplish a common goal
• Managing Performance: Ensuring superior individual and group performance
• Leveraging Technology: Applying technology for improvements in organizational efficiency and effectiveness
• Managing & Facilitating Change: Addressing key factors that influence successful organizational change

To read the complete job description, please visit the website: https://www.cccounty.us/hr .

The eligible list established form this recruitment may remain in effect for six (6) months.

Minimum Qualifications

Education: Possession of a high school diploma, G.E.D equivalency, or high school proficiency certificate.

Experience: Four (4) years of full-time experience or its equivalent as a hospital or clinic billing or appointment clerk with increasing responsibility, at least two (2) years of which was in a supervisory capacity.

Certificate: Must possess and maintain EPIC Cadence certification

Please be sure to attach proof of your EPIC Cadence certification to your application.

Selection Process

Application Filing and Evaluation: All applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.Behavioral Consistency Questionnaire (BCQ): Candidates that clearly demonstrate that they possess the minimum qualifications will be invited to participate in a behavioral consistency writing exercise. Candidates will be asked to provide written responses to scenario-based questions designed to evaluate candidates core competencies as they relate to the job. These may include but are not limited to: Delivering Results, Displaying Ownership & Accountability, Customer Focus, Leveraging Technology and Writing. Candidates must achieve an average passing score on each of the competencies to pass the overall assessment and be placed on the eligible list.(Weighted 100%).

The assessments may be administered remotely using a computer or mobile device such as a tablet. You will need access to a reliable internet connection to take the assessment.

TENTATIVE EXAM DATE: Week of June 9, 2025

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org . For any technical issues, please contact the Government Jobs’ applicant support team for assistance at +1-855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 5/30/2025 11:59 PM Pacific

• 

• Contra Costa County Human Resources Department

• 925-655-2100

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