Program Planning and Evaluation Analyst

Position Information

The Human Services Department (HSD) is seeking multiple experienced Program Planning and Evaluation Analysts to put their analytical skill set to work for the County of Sonoma!

Starting salary up to $ 58.61 /hour ($ 122,326 /year) plus a competitive total compensation package!*

This recruitment is currently being conducted to fill three full-time Program Planning and Evaluation Analyst (PPEA) positions in the Economic Assistance Division of the Human Services Department. If you are interested in one or all positions, we encourage you to apply now!

About the CalFresh Training Analyst:

This Program Planning and Evaluation Analyst will be responsible for designing, developing, delivering, and maintaining operational and eligibility-related training materials for CalFresh program staff, including performing training needs assessments based on operational trends, technical errors, and policy updates. Additional responsibilities include:

• Collaborating with CalFresh Program Analyst’s to translate policy interpretation into operational practice
• Maintaining and updating key operational documents, including workflow process guides
• Creating and distributing a monthly newsletter highlighting programmatic updates and key information
• Participating in cross-functional initiatives to align processes where CalFresh intersects with Medi-Cal, Employment and Training, and other programs
• Making independent decisions regarding the development, formatting, and delivery of training materials, workflow updates, and communications

The ideal candidates for this position will possess many of the following:

• Strong knowledge of CalFresh eligibility factors and case processing policy and procedures
• The ability to translate complex information and system requirements into training materials and guides for staff
• Experience with adult learning principles, training development, and operational guidance
• Knowledge of equity, diversity, and inclusion principles in program delivery and training environments
• Experience developing, updating, and maintaining operational workflows and training tools
• The ability to work with external and internal stakeholders to communicate pertinent CalFresh program or operational updates
• Excellent written and verbal communication skills
• Experience using design tools and software such as Canva to develop social media and outreach materials
• Strong public speaking, active listening, and classroom management skills
• Advanced Microsoft Office skills; including Word, Excel, PowerPoint, and Outlook
• Experience organizing, developing, and delivering training content, including curriculum design

About the Clerical and Administrative Staff Analyst:

This Program Planning and Evaluation Analyst will be responsible for designing and delivering clerical support training for both newly hired and experienced staff. They will oversee the standardization and maintenance of all clerical and administrative processes in the division to ensure consistency in procedures and streamlined service delivery. Additional responsibilities include:

• Performing needs assessments through individual evaluations and meetings with division leadership
• Planning for new clerical induction training classes to ensure effective training delivery and service delivery impacts are evaluated
• Scheduling learning activities on a daily, weekly, and monthly basis
• Developing and modifying curricula used in instruction, including learning activities that maximize transfer of learning
• Evaluating the effectiveness of instruction and making changes where necessary
• Revising curricula, activities, and instruction based on feedback from learners and their supervisors

The ideal candidates for this position will possess many of the following:

• Knowledge of Economic Assistance Division clerical and administrative processes
• Experience developing and presenting job-specific trainings to adult learners in a work environment
• The ability to work within statewide computer systems and databases as required by the work of clerical, reception, and imaging staff
• Experience with clerical functions supporting the CalFresh and Medi-Cal programs
• Knowledge of curriculum development and experience with training development and delivery
• Excellent written and verbal communication skills
• Advanced Microsoft Office skills; including Word, Excel, PowerPoint, Teams, and Outlook
• Experience organizing, developing, and delivering training content, including curriculum design
• Strong public speaking, active listening, and classroom management skills
• Experience working in a fast paced, dynamic environment

About the Reporting Analyst :

This Program Planning and Evaluation Analyst will be responsible for developing SQL queries to extract data from the statewide eligibility data system as well as designing and building reports and dashboards to visualize and distribute key data insights. They will participate in meetings with all California counties to discuss upcoming system updates, submit enhancement requests, and present proposals for voting. Additional responsibilities include:

• Communicating new reporting and data processes to staff, supervisors, and managers
• Providing implementation plans and responding to follow-up inquiries
• Creating and designing on-demand reporting tools that enable users to generate custom reports directly from state systems
• Making independent decisions on a day-to-day basis
• Collaborating with other Economic Assistance managers and department leadership to ensure smooth operations and alignment with program, division, and department goals
• Meeting with workgroups, supervisors, and management to receive, discuss, and analyze reporting requests
• Overseeing the daily operation of the Economic Assistance phone system, as needed

The ideal candidates for this position will possess many of the following:

• Strong proficiency in SQL query writing and experience in data analysis and reporting
• Advanced knowledge of Microsoft Excel, including the use of complex formulas, Pivot Tables, XLOOKUP, and VBA programming to streamline workflows and drive efficiency
• Experience with JavaScript, with the ability to support cross-functional projects that require both analytical and programming capabilities
• The ability to interact with a diverse group of people and collaborate as part of an interagency team
• Familiarity with economic assistance programs and business processes
• Experience working in a fast paced, dynamic environment
• Excellent written and verbal communication skills
• Experience designing dynamic reports and dashboards using business intelligence tools and creating on-demand reporting tools for custom reports
• Familiarity with project management practices and the ability to ensure smooth implementation of data processes
• The ability to work both independently and collaboratively as part of a high performing team
• Familiarity with state systems like CalSAWS and Amazon Connect

About the Human Services Department (HSD)

As the largest agency in Sonoma County government, the Human Services Department’s mission is to build upon strengths, as we bridge clients to opportunities through responsive safety-net services. We work to protect vulnerable children and adults, to help people rise above poverty and thrive in our community, and to promote maximum independence and well-being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFresh, CalWORKs, Medi-Cal, and In-Home Supportive Services. The department is dedicated to providing responsive, client-focused services so that all in our community can live freely chosen lives up to their full potential throughout their lifespan. The core values that drive our work are dignity, humility, integrity, responsiveness, partnership, and belonging.

HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community.

The Department works collaboratively at the federal, state, and local levels to find creative solutions to support the well-being of individuals, families, and the community. To meet that goal, the department has fostered strong relationships with other public and private sector partners, including other government agencies, community-based organizations, and business leaders. For more information regarding HSD's services please visit http://sonomacounty.ca.gov/Human-Services .

What We Offer
Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including:

• Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment
• Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
• Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
• County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options
• Staff Development/Wellness Pay - Annual benefit allowances of up to $2,000 and ongoing education/training opportunities
• Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits
• Incentive Retirement Savings Plan (IRSP) and 457 Voluntary Deferred Compensation- 3% of salary County contribution to a 401(a), in addition to the County matching up to 1% of base salary in 401(a), based upon employee contribution
• Retirement - A pension fully integrated with Social Security
• Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
• Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education

*Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Salary Resolution (SalRes) and our Employee Benefits Directory .

This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment.

Application submissions require the Supplemental Questionnaire to be completed.

Minimum Qualifications

Experience and Education: Any combination of education, training, and experience which would provide the opportunity to acquire the knowledge and abilities listed herein. Normally, graduation from a college or university with a degree in social work, gerontology, psychology, sociology, public health, health science, health education, community health, public policy, public administration, business administration, economics, or a closely related area, and two years of experience in program planning, staff development, program supervision, community organization, and/or analysis of human, health, and/or child support services programs would provide such opportunity.

Specific experience related to the assigned division may be required for designated positions.

License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.

Knowledge, Skills, and Abilities

Considerable knowledge of: the principles and practices of data collection, management, and analysis, program planning, evaluation, needs assessment, and research methodology; project and program management; techniques, principles and work of the assigned program area; social and economic problems that call for the use of public and private county services; legislation and laws that regulate the operations of assigned program areas.

Working knowledge of: the principles and practices of grant preparation and review; budgeting and financial analysis including governmental sources of funding; principles, practices and methods of staff development; community resources and service agencies, including both private and other public agencies; the principles and practices of public economic assistance and service programs; principles of effective oral and written communication; effective community engagement and communication strategies and methods; personal computers and data base management systems.

Ability to: read, review, research, and analyze information including complex rules and regulations; plan, organize, develop, and carry through research projects effectively; select proper research methodology and apply it to program planning problems; design and evaluate program objectives and procedures; develop and implement training plans and programs to meet program needs; write and speak effectively; translate complex and/or complicated information into clear, concise terminology; understand and use data management systems to collect, manage, retrieve, and analyze quantitative data; present analysis and information visually as well as in writing; work cooperatively with a wide variety of professional and lay persons; work effectively with community groups and organizations; analyze problems and complaints and identify solutions; prepare, interpret and evaluate a variety of narrative and statistical data and reports; understand, interpret and apply procedures, laws, rules and regulations as they apply to assigned area; ensure proper compliance with federal, state and local guidelines, policies, goals, rules and regulations; understand and communicate complex systems and the relationship between a variety of initiatives.

Selection Procedure & Some Helpful Tips When Applying

• Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
• You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
• You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
• Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.

Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes.

Application submissions require the Supplemental Questionnaire to be completed. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored.
The selection procedure will consist of the following examination:

An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria:

• Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.

Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates.

ADDITIONAL INFORMATION

A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position.

HOW TO APPLY

Applications are accepted online at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted.

The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.

HR Analyst: EP
HR Tech: KK

IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions.

COUNTY OF SONOMA BENEFITS: MANAGEMENT*

These are some of the excellent benefits the County offers:

Paid Time Off :Competitive vacation accrual and sick leave accruals; additional management leave annually; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment.

Health Plan :Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generousCounty contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU.

Retirement :Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired .

IRS 457 Plan :Pre-tax employee contribution up to the IRS annual maximum.

Retiree Medical :County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits.

Student Loan Debt Relief :County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education.

Plus excellent dental, vision, disability, life insurance, professional development, and more.

For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900.

*IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice.

Closing Date/Time: 6/2/2025 11:59 PM Pacific

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• County of Sonoma

• 707-565-8059

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