Deputy Director of Water Services Consumer Services & Revenue (Deputy Director)

Full-time position available with the Water Department, Director's Office located at 4800 E. 63rd St.
Salary Range: $9,117-$19,167/hour
Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m.
Application Deadline Date: June 3, 2025


Responsibilities

The Deputy Director of Water Services Consumer Services & Revenue reports directly to the Water Services Director and provides direction and leadership to deliver high-level, industry standard strategic services based on planning and implementation of various initiatives that ensure improved efficiencies across the assigned divisions and ultimately the Department. As a vital member of the Department's leadership team, the Deputy Director will focus on the oversight of administrative customer-engaging operations and financial processes including billing, collections, revenue protection, and related activities The Deputy Director will build and support a strong internal culture, direct the solutions to internal customer-focused issues and financial challenges utilizing analytical skills to enhance the Department's effectiveness. They will establish and maintain positive relations within the Department, other City of Kansas City entities, and the community. Additionally, they will manage and continuously improve the systems to keep the Department agile and responsive to the needs of our customers. This position is essential to the mission of KC Water and our commitment to producing actionable ideas, research, and appropriate responses to build a reputable department and systems that prepares, promotes, and ensures development and succession of its employees.

Essential Duties

• Supports the successful execution of the department's strategy and operational efforts through organizational systems and structures.
• Develops/implements processes to make informed, strategic decisions on how to best manage core functions, maximize productivity, internal communications, and build "SMART" systems to align with the desired organizational effectiveness.
• Determines priorities and facilitate programs to address operational deficiencies to improve and/or enhance productivity in alignment with the vision of the Department.
• Coordinates the efforts of special projects and strategic initiatives that vary in complexity, frequency, and urgency to respond to internal and external challenges.
• Manages the design and implementation of a long-range strategy to maintain the financial health, viability, and sustainability of the Department.
• Ensures consistent, ongoing collaboration with members of the Leadership Team to guarantee the desired success of the Department.
• This position has five direct reports managing approximately ninety-five staff members responsible for Billing, Consumer Services, Customer Service Training, Finance, Remittance, and Revenue Protection.

Qualifications

Preferred Minimum Qualifications:

An accredited Bachelor's Degree in a related field to the area of assignment and 10 years of specifically related experience, which includes six (6) years of senior management experience OR any equivalent combination of education and/or experience from which comparable knowledge, skills, and related abilities have been demonstrated.

Desired Qualifications:

• MPA or MBA is preferred
• Demonstrated commitment to making decisions and directing staff with balance, consideration, consistency, and transparency.
• Demonstrated experience overseeing financial and operational systems to support structures in a utility and/or governmental environment, including budget management forecasting, and customer service.
• Knowledge of essential processes to improve organizational capacity to build and maintain a strong, positive work culture.
• Proven ability to effectively manage people and work teams in alignment with associated processes to ensure the success of the organization.
• The ability to build relationships with a wide range of internal and external partners, including ones that may involve individuals, groups, and stakeholders with multiple perspectives.

Other Information

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

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• City of Kansas City

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