Austin Resource Recovery Supervisor - Customer Service (Carts) (ARR Department Employees Only)

Minimum Qualifications
Education and/or Equivalent Experience:
Operational ( CDL required) Positions:

• Graduation from an accredited high school or equivalent plus five (5) years of driving experience with a Commercial Driver’s License ( CDL ) at least two (2) years of which were in a leadership or supervisory capacity providing work assignments, evaluation, counseling and/or guidance to others, selection for hire, and/or recommendation for dismissal.
• NOTE : Up to an additional two (2) years of other (non CDL driving) leadership or supervisory experience may be added if less than two (2) of the required five (5) years of CDL driving were non-supervisory.

Operational Support (Non- CDL required) Positions:

• Graduation from an accredited high school or equivalent plus five (5) years of experience in warehouse management, waste management, inventory management, logistics or in another industry related to the position at least two (2) years of which were in a leadership or supervisory capacity providing work assignments, evaluation, counseling and/or guidance to others, selection for hire, and/or recommendation for dismissal

Licenses or Certifications:

• Current Class B Commercial Driver’s License ( CDL ).
• Must obtain a Class A Commercial Driver’s License ( CDL ) and or required endorsements within 120 days of employment as required by position.
• To be considered for employment in this position applicants must comply with Department of Transportation Federal Regulations and the City of Austin Drug Policy.

Notes to Applicants

Austin Resource Recovery ( ARR ) is dedicated to providing essential waste management services while promoting environmental sustainability and operational efficiency. As part of the commitment, ARR is seeking a qualified ARR Supervisor to lead a team of employees responsible in managing the On-Demand Cart Operations, which operates within the ARR Customer Service Division. This role oversees the distribution, removal, exchange, and repair of curbside collection carts, ensuring timely and efficient service to over 210,000 households across Austin. ARR processes more than 60,000 service orders annually, and the Supervisor will play a critical role in optimizing route planning, prioritizing requests and minimizing operational costs such as fuel use and labor hours. In addition to managing daily field operations, the ARR Supervisor will collaborate frequently with key internal and external stakeholders, including ARR Customer Service, ARR Billing, and various City of Austin ( COA ) departments, to ensure a seamless service delivery to Austin residents. By leveraging real-time traffic patterns and service data, the Supervisor will develop strategies to enhance efficiency and maintain service standards. Please note: This summary highlights the core responsibilities, but additional functions related to this position may be required.

Skills Assessments: A competency assessment may be required to verify your skill set.

Virtual Interviews: Austin Resource Recovery may conduct virtual interviews.

Application: Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position, shall be considered a Candidate for that Position. Employees in Good Standing who are Candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview.

When completing the City of Austin employment application:
A detailed and complete job application is required and helps us to better evaluate your qualifications. In completing your job application, please be sure to provide a COMPLETE employment history regarding any and all relevant work experience that you would like for us to consider. If you are applying for a driving position that requires a Commercial Driver License ( CDL ), please list ALL CDL employers on your application . This information is used to determine your salary for CDL jobs.

Please be thorough in completing the employment application and list all experience and education that is relevant to this position. For each position, please describe your specific experience as it relates to the minimum and preferred qualifications. This information will also be used to determine salary in the event that you are selected for this position. You will not be given the opportunity to provide additional work experience once you complete and submit your job application. Furthermore, if selected as the top candidate, you will not be permitted to present additional work experience for salary calculation purposes.

Benefits: Working with the City of Austin at Austin Resource Recovery ( ARR ) provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

90-Day Provision for Additional Vacancy: This posting may be used to fill other similar positions within Austin Resource Recovery outside of the division listed above.

Driving Requirement:
This position requires a Current Class B Commercial Driver License. Must obtain a Class A Commercial Driver’s License and/or required endorsements within ninety (90) days of employment as required by position or the ability to acquire one by the hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

Physical requirements for Operational Positions:
The employee is required to perform the following tasks during the normal course of an approximately eight (8) to ten (10) hour day, four (4) to six (6) days a week.

• This position involves sitting while driving a commercial refuse vehicle as well as entering or exiting the cab and the rear step of the truck using hand and foot holds pulling body weight about 18-36 inches around 1250 times per day. The employee will apply up to 100 pounds of force occasionally and less force frequently to move objects. The position requires constant standing and grasping of hand holds roughly 32-54 inches from step to handle while riding on the back of the truck with frequent stops. This will involve continuous use of arms, shoulders, legs and feet to operate drive/steering inputs. Additionally, the employee will frequently be expected to perform tasks involving stretching, bending, twisting, squatting, kneeling, pushing/pulling, lifting and stooping while inspecting vehicle, while rolling 50+ pound refuse containers or throwing items into a refuse truck at approximately 5 feet high.

• This position walks from house to house to retrieve carts, brush, bulk, and bags for approximately 8-10 hours during a normal workday and works in extreme heat, cold, rain and other bad weather. Additional hazards include working close to mechanical parts, oils, fumes/odors/gases, noise, repetitive motions and vibration which expose joints and muscles to vibration and shock produced by the truck as well as walking near traffic, uneven surfaces, mud, snow, ice or rain daily. Employees may come in contact with blood and/or other potentially infectious materials.

• Employees must have sufficiently good eyesight to drive and inspect trucks and other equipment. Additionally, listening while driving is necessary to hear emergency vehicles and other issues with traffic or operational equipment. Employees must also be able to hear and speak to communicate with supervisors, dispatchers, and citizens.

Military/Veteran: Veteran candidates will be required to provide a copy of their DD214 at the time of interview.

Tobacco and Vape-Free Workplace: All Austin Resource Recovery locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ARR worksite - including parking lot or in any personal vehicle located on the premises.
Pay Range
$30.70 - $38.37 per hour
Hours
Monday - Friday; 6:00 a.m. - 2:30 p.m.

Employee will be required to work holidays, after hours, weekends, seasonal shift changes, and other areas due to business needs.

Please note that this position will, at times, require the employee to work over 80 hours in a pay period. As an exempt level position, hours worked over 80 in a pay period are ineligible to receive overtime.
Job Close Date 05/28/2025 Type of Posting Departmental Only Department Austin Resource Recovery Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 10108 FM 812, Austin, TX 78719 Preferred Qualifications
Preferred Experience:

• Experience with route optimization software, GPS tracking and scheduling systems
• Experience in cart distribution planning and logistics
• Precision in managing service orders, tracking inventory, and overseeing field operations
• Operational agility and proactive decision-making experience
• Ability to travel to multiple work locations

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


Ensure staff compliance with policies and procedures and document subordinate employee performance, coordinate with Human Resources to establish expectations and counsel employees on their performance, complete disciplinary action paperwork or performance improvement paperwork as necessary Administer Success Strategy Performance Reviews (SSPRs) (employee evaluations) and train or arrange for training of employees as applicable utilizing available methods of reward and recognition whenever possible Plan, develop, organize, evaluate, manage, and monitor the section’s budget, programs, projects and activities Order supplies, maintain inventory, make purchases, monitor contracts and recommend/justify capital expenditure Interact with other divisions, departments, and the public and investigate and respond to complaints from employees and the public and resolve conflicts Monitor attendance, approve timesheets, and requests for time off Write memos and prepare reports as needed Develop, coordinate, assign, monitor schedules and activities between work groups in field Ensure vehicles, equipment and material are maintained and repaired in a timely manner Develop and maintain knowledge and skill in the waste services areas being supervised When necessary, assist Crew Leaders and other employees in performing their jobs Other duties as assigned

Responsibilities - Supervisor and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of or ability to learn and interpret City of Austin Personnel Policies
• Knowledge of or ability to learn Austin Resource Recovery processes, policies, and procedures
• Knowledge of equipment and vehicles used in waste services
• Skill in directing and assigning work to others
• Skill in reading to understand and apply applicable policies, procedures, and processes
• Skill in reading and writing English necessary to the level of tasks performed
• Ability to understand and follow oral and written instructions in English including manuals and instruction panels
• Oral and written communication skills necessary for providing instruction, feedback, coaching and counseling
• Computer skills in the applications used within the Austin Resource Recovery Department
• Ability to complete Supervisor Training Academy
• Ability to communicate, interpret, and enforce safety procedures
• Leadership skills

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This position requires a graduation from an accredited high school or equivalent plus five (5) years of driving experience with a Commercial Driver's License (CDL) at least two (2) years of which were in a leadership or supervisory capacity providing work assignments, evaluation, counseling and/or guidance to others, selection for hire, and/or recommendation for dismissal. (NOTE: Up to an additional two (2) years of other (non CDL driving) leadership or supervisory experience may be added if less than two (2) of the required five (5) years of CDL driving were non-supervisory. Do you meet the minimum qualifications for this position?

• Yes
• No

* Are you a current employee with Austin Resource Recovery Department?

• Yes
• No

* Please describe how you meet the minimum qualifications referenced above. Detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable).
(Open Ended Question)
* How many years of lead or Supervisory experience do you have?

• Less than 2
• Between 2 and 4
• Between 4 and 7
• Greater than 7
• No experience

* Describe your experience in a supervisory or lead capacity. Please include in your answer in which position on your application where this experience was gained, the length of the assignment and how many people you lead or supervised.
(Open Ended Question)
* Please describe your Experience with route optimization software, GPS tracking and scheduling system.
(Open Ended Question)
* Please describe your experience in cart distribution planning and logistics
(Open Ended Question)
* Please describe your experience in operational agility and proactive decision-making experience.
(Open Ended Question)
* Please describe your experience in precision in managing service orders, tracking inventory, and overseeing field operations.
(Open Ended Question)
* This position requires that you obtain a Class A Commercial Driver’s License and or required endorsements within ninety (120) days of employment as required by position. Are you able to meet this requirement?

• Yes
• No

* This position requires a Current Class B Commercial Driver License (CDL). Do you have a Current Class B Commercial Driver License (CDL) or if selected for this position, do you have the ability to acquire a Current Class B Commercial Driver License (CDL) by your hire date?

• Yes
• No

* The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?

• Yes
• No

* How many years of driving with a Commercial Driver License (CDL) do you have?

• None
• Less than 1 year
• More than 1 year but less than 2 years
• More than 2 years but less than 3 years
• More than 3 years but less than 4 years
• More than 4 years but less than 5 years
• 5 years +

* To be considered for employment in this position applicants must comply with Department of Transportation Federal Regulations and the City of Austin Drug Policy. Are you able to meet this requirement?

• Yes
• No

* How did you hear about this opportunity? (The information requested is optional and is not considered as part of the application for employment.)

• Employee Referral
• Online Advertising/Media
• ARR Job Fair
• COA Website
• Other

* Do you have the ability to travel to multiple sites as part of the regular job duties?

• Yes
• No

Optional & Required Documents

Required Documents Optional Documents

• 

• City of Austin

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