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Job Description
CAREER DESCRIPTION
RESEARCH ANALYST IV
In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates:
Effective June 27, 2025 - 4.00% increase
Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.
This recruitment is open to the public for a minimum of five (5) business days and will close on Monday, June 2 nd , 2025, at 11:59PM (PST). Applicants are encouraged to apply immediately.
This recruitment is being held to establish an Open eligible list to fill current and future Research Analyst IV vacancies within the Health Care Agency. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.
THE AGENCY
The County of Orange , Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the leadership of the Agency Director, a dynamic executive team with an organizational structure comprised of five (5) service areas - Administrative Services, Behavioral Health Services, Correctional Health Services, Public Health Services (PHS) and Specialized Medical Services - is committed to meeting the health needs of the diverse Orange County community.
THE DEPARTMENT
Public Health Services (PHS) is an interdisciplinary service area at the HCA composed of six synchronized departments-OC Public Health Laboratory, Environmental Health Services, Communicable Disease Control, Community & Nursing Services, Clinical Services, and Health Promotion-that integrate and collaborate in the pursuit of preventing disease and creating conditions that enhance the health of both individuals and communities.
THE OPPORTUNITY
The Research Analyst IV (RAIV) in PHS will be responsible for the department’s quality, compliance, and effectiveness through an array of data/information management and quality management activities. The RAIV will interact with clients and cross-functional teams on public health, quality management and safety related topics. The RAIV must be able to work flexible hours, including weekends and holidays, and as requested during a public health emergency or as required to prevent health issues and ensure public safety.
The RAIV may rotate through the department units and assignments may change based on advances in technology and program needs.
The sample duties and responsibilities for the Research Analyst IV in PHS include, but are not limited to:- Maintain the department’s information management system, access controls, and associated workflows to maintain compliance with top standards and to safeguard information/data collected
- Coordinate updates to the department’s information management system to meet the specific needs of the programs and streamline operational processes for efficiency
- Provides training on how to use the department’s database/information management system effectively; provides ongoing support and resolves technical issues and address any user queries or system-related issues
- Work with different areas within the department on various data and database projects and assignments such as automation, reporting, system upgrades, and new releases
- Adopt and promote necessary tools and technology to eliminate manual processes and streamline workflows; explore new features, functionalities, and technological advancement solutions related to the database/information management system
- Analyze data to monitor and report trends (e.g. turn-around-time, process and activity durations, inventory, volumes, etc.); compiles data, composes a summary of findings, and develops supporting narrative
- Assess and execute processes to improve operational efficiency and ensure the delivery of high-quality services; identify and report quality issues and problems to management with recommendations for resolution
- Advises operations and management regarding procedures and methods in the technical, scientific, or professional field to ensure compliance with local, state, and federal regulatory standards (e.g. CDPH, CLIA, CAP, EPA, NELAC, OSHA, CUPA/CERS)
- Plans, organizes, administers, and communicates to all department staff initiatives to achieve program quality and safety including preparing reports including recommendations and conducting trainings to ensure processes and systems meet industry standards and federal, state, and local audit requirements
DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
The ideal candidate will have four (4) or more years of experience that demonstrates the required knowledge and abilities to generate, organize, and maintain clinical, laboratory, public health, or environmental health information and other complex statistics or research data.
In addition, the ideal candidate will possess knowledge and experience in the following core competencies:
TECHNICAL EXPERIENCE | TECHNICAL KNOWLEDGE- Possess recognized expertise with department’s information systems functionality and data exchange structure to meet department’s operational needs
- Proficiency with Microsoft Office software solutions, such as Word, PowerPoint, Excel, Outlook, MS TEAMS, SharePoint and OneDrive
- Understanding of records retention guidelines in compliance with the County's records retention schedule, California Code of Regulations, Title 17 and similar laws defining citations related to public health record-keeping requirements
- Knowledge of computer programming and processing methods to generate, organize and display a wide variety of complex statistics and other research data
SUPERVISION & MANAGEMENT | MANAGING PERFORMANCE | PROBLEM SOLVING- Ensures sound management of systems that support department operations
- Evaluates the quality of services for continued quality improvement
- Directs the management of research projects at the program level
- Identifies gaps and resolves complex technical problems with methods, procedures, and equipment, including documenting corrective action
COLLABORATION | TEAMWORK- Monitors interactions with customers and stakeholders to ensure they are conducted professionally
- Contributes to a team environment in which team members freely contribute ideas, exchange feedback, and work together
- Analyzes feedback and satisfaction data from internal and external customers
- Ensures that customer needs, expectations, and requirements are consistently met
INTERPERSONAL SAVVY | WRITING AND ORAL COMMUNICATION- Utilizes most effective and meaningful form to communicate information to internal and external partners
- Ensures professionalism in communication with customers and stakeholders
- Develops presentation materials to address learning preferences and styles
- Develops workflows and processes to ensure paper and electronic documentation is centrally located and accessible
- Ensures that departments informatics business needs are presented to stakeholders and partnerships channels
MINIMUM QUALIFICATIONS
Click here to learn more about the minimum qualifications for the Research Analyst IV classification.
PHYSICAL & MENTAL REQUIREMENT, ENVIRONMENTAL AND WORKING CONDITIONS
Physical & Mental Requirements
Possess the ability to independently reason logically to analyze data, reach valid conclusions and make sound recommendations; possess the ability to remain calm and appropriately focused in rapidly changing and difficult situations involving conflict, complex issues, controversy and diverse stakeholder groups and interests; possess the ability to deal calmly and effectively with emotional interactions.
Environmental Conditions
Ability to work in an office environment with changing priorities, deadlines and multiple assignments concurrently.
RECRUITMENT PROCESS
Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition.
Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.
Application Appraisal Panel (AAP) | Application Review (Weighted 100%)
An Appraisal Panel of job knowledge experts will thoroughly screen and evaluate the application, supplemental questionnaire, and resumes for job knowledge, competencies, and related experience described above.
Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures.
Eligible List Once the assessment process has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.
ADDITIONAL INFORMATION
EMAIL NOTIFICATION
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com .
FREQUENTLY ASKED QUESTIONS
Click here for additional Frequently Asked Questions.
For specific information pertaining to this recruitment, contact Rosemary Donis at rdonis@ochca.com or (714) 834-6761.
EEO INFORMATION
EEO INFORMATION:
Orange County, as an equal employment opportunity employer,
encourages applicants from diverse backgrounds to apply.
Employer
County of Orange
Address
400 W CIVIC CENTER DRIVE
Santa Ana, California, 92701
Phone
714-834-2555
Website
https://hrs.ocgov.com
Non-Management Benefits
In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS).
Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information
Click here for information about benefits offered to County of Orange employees.
Closing Date/Time: 6/2/2025 11:59 PM Pacific -
ABOUT THE COMPANY
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County of Orange
Show moreDiscover a Fulfilling Career at the County of Orange
With a population of over 3 million residents and 34 cities, Orange County is a thriving community known for its beautiful beaches, diverse culture, and strong economy. As the third-largest employer in the county, the County of Orange offers over 18,000 employees the opportunity to make a difference in their community and build a fulfilling career in public service.
As a County of Orange employee, you will have the chance to work in a variety of departments, each providing vital services to our community. From law enforcement and healthcare to public works and environmental protection, there is a wide range of career paths to explore. And with opportunities for advancement and professional growth, you can build a long and rewarding career with us.
As a top employer in the region, the County of Orange is committed to providing our employees with excellent benefits, including a competitive salary, flexible work schedules, and outstanding healthcare coverage. We also offer opportunities for career development and training, ensuring that our employees have the skills and knowledge they need to succeed.
Whether you're just starting your career or looking for a new challenge, the County of Orange is a great place to work. With a supportive and collaborative work environment, a commitment to excellence, and opportunities for growth and advancement, we invite you to join our team and make a difference in your community.
Community Impact:
Working for the County of Orange means you will have the opportunity to make a meaningful impact in your community. Whether you're providing critical services to residents, protecting the environment, or maintaining public safety, your work will make a difference in the lives of those around you.
Employee Wellness:
At the County of Orange, we prioritize our employees' well-being. We offer telecommuting options, generous health benefits, and wellness programs to promote work-life balance. We believe that by taking care of our employee’s health and well-being, we can help them excel in their careers while still enjoying their personal lives and taking care of their families.
Innovation:
The County of Orange is committed to embracing new technologies and innovative approaches to service delivery. We encourage our employees to think creatively and find ways to improve our processes and systems. If you're someone who loves to problem-solve and think outside the box, you'll find a supportive and dynamic environment here.
Collaboration:
Collaboration is key to our success at the County of Orange. We value teamwork, communication, and mutual support, and we work together across departments and functions to achieve our goals. If you're someone who enjoys collaborating with others and building strong relationships, you'll find a welcoming and inclusive community here.
Equality:
At the County of Orange, we are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Our Equity Policy reflects this commitment and guides our efforts to promote equity, diversity, and inclusion in everything we do.
Career Advancement:
The County of Orange is dedicated to helping our employees grow and advance in their careers. We offer a variety of training and development opportunities to help our employees reach their full potential. If you're looking for a place to build a long and fulfilling career, the County of Orange is an excellent choice.
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