Human Services System Quality Review Specialist* (County Promotional)

The Job

This recruitment is only open to current San Bernardino County, San Bernardino County Fire Protection District , or Special Districts employees who hold a regular, contract, extra-help, recurrent, Public Service Employee (PSE), Work Experience Program (WEX) or intern position. Former PSE, WEX, or interns are eligible to apply up to 6 months from the end of their assignment.

Your County employment must be clearly listed in the work experience section of the application.

The Human Services Program Integrity Division (HS PID) and the Human Services Research, Outcomes, and Quality Support (HS ROQS) units are recruiting for Human Services System (HSS) Quality Review Specialists who perform quality review work for one or more categories of public assistance such as CalWORKs, CalFresh, Foster Care, etc. HSS Quality Review Specialists conduct specialized eligibility audits, reviews, and investigations for the various public assistance programs. Incumbents also interview customers, individuals, and representatives of business/government organizations for fact verification and discrepancy resolution regarding the correct issuance of cash aid, CalFresh, General Relief, and other public assistance programs.

This position may require frequent field-based travel, home visits, and working outside of the office. Be sure to mark a willingness to work within a field-based position that may require frequent travel in order to be considered.

For more detailed information, refer to the Quality Review Specialist job description.

EXCELLENT BENEFITS & RETIREMENT

HEALTH BENEFITS PAID TIME OFF RETIREMENT BENEFITS Medical & Dental: Family Coverage
- Vision: Employee Coverage
- Premium subsidies
- Flexible Spending Account: Pre-tax account for qualified healthcare expenses - Up to 4 weeks accruable vacation with cash-out option
- Accruable sick leave
- 15 paid holidays
- Perfect Attendance Leave
- Flexible Schedules, dependent upon department assignment - Generous Pension
- 457(b) Deferred Compensation Plan
- Retirement Medical Trust Fund
- Retirement Reciprocity, dependent upon position assignment
County Paid Life Insurance - AD&D Insurance - DCAP Account - 529 Savings Plan - Short & Long Term Disability - Wellness Program - Commuter Services - Employee Discounts - Annual Tuition Reimbursement

NOTE : C licking the following link for more Employee Benefits information: SB County BBOU: General

CONDITIONS OF EMPLOYMENT

• Pre-Employment Process: Prior to appointment, applicants must pass a background investigation, including fingerprinting, and verification of employment history and education.
  
• Travel: Travel throughout the County may be required and employees will be required to make provisions for such transportation.
  
• Work Assignment: Applicants must be willing to accept assignment in San Bernardino in a field-based position. If willingness to work in San Bernardino in a field-based position is not indicated on the Supplemental Questionnaire, the application will be disqualified.
  
• Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

Applicants must meet both the education and experience requirements:
Education Eight (8) semester (12 quarter) units of completed college coursework in behavioral/social science or business/public administration.

Completion of the San Bernardino County Management Leadership Academy (MLA) program will be accepted toward the required coursework on the basis of four (4) quarter units of credit per MLA track completed.

A list of completed college coursework or legible transcripts must be submitted with the application if the applicant does not possess an Associate's degree or higher in one of the qualifying fields of study indicated above.

Substitution: One (1) year of additional qualifying journey-level experience indicated below may substitute for the required education.
-AND-
Experience Three (3) years of journey-level experience, equivalent to an Eligibility Worker II, or higher, in San Bernardino County, determining eligibility for public assistance programs in a California Department of Social Services. Candidates must have been employed in this capacity within the last six (6) months.

Note: Eligibility Worker I/Trainee experience is NOT considered qualifying and must be clearly separated on the application from time spent as a journey-level Eligibility Worker II or higher. Employment Services Specialist/Trainee experience is also not considered qualifying.

Desired Qualifications

Candidates with eligibility experience with CalWORKs, CalFresh, Foster Care, and General Relief are strongly encouraged to apply.

Selection Process

Application Procedure :
To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire by 11 :00 PM Friday, June 6, 2025. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire.

It is to your advantage to be explicit in your responses on the application and supplemental questionnaire You are encouraged to include detail descriptions of your qualifying experience and skills, as only the most highly qualified applicants will advance in the process.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.

Evaluation Procedure:

An online examination and writing exercise will be administered to assess your knowledge and skills on the following topics:

Applying Rules and Regulations
Attention to Detail
Budget Computations
Interviewing Techniques

Details of the online assessment process will be emailed once the recruitment has closed. All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.

Important: The ability to take pre-employment tests online is a privilege. Please do not take advantage of this benefit. Also, be aware that applicants may be required to take parallel versions of these tests in a proctored setting in order to confirm their identities as the original test takers.

Additional Information and Resources:

If you need technical assistance, review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.

ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitment filing deadline.

Veterans' Preference: Eligible veterans, their spouses, or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Information (Download PDF) .

For more important details, review the Applicant Information and County Employment Process

Technical & Inspection Unit

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits,* please click here .

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ .

*Retirement benefits subject to change.

Closing Date/Time: 6/6/2025 11:00 PM Pacific

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• San Bernardino County

• 9093878304

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