Operations Support Specialist - Temporary

Job Posting Title
Operations Support Specialist - Temporary

Agency
340 OKLAHOMA STATE DEPARTMENT OF HEALTH

Supervisory Organization
340 Enterprise Systems Services

Job Posting End Date (Continuous if Blank)
June 18, 2025
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time
Part time

Job Type
Temporary

Compensation
The hourly rate for this position is up to $24.00 based on education and experience.

Why you’ll love it here!

RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!!

Job Description

Location : 123 Robert S Kerr

Salary : up to $24.00/hour, based on education and experience

Full Time /Part Time : Temporary

Work Schedule : Monday - Friday

Primary Hours : 8-5

Position Description: The Operations Support Specialist is responsible for providing technology hardware support and problem-solving for computer-related tasks. Ensure outstanding service is delivered to internal and external customers. This position will maintain an accurate inventory of all OSDH technology assets. Working collaboratively across internal program areas and stakeholders, this position will deliver technological hardware solutions that assist program areas in meeting the agency's missions. This position will advise the leadership team of current costs and renewal options for

technology hardware.

Position Responsibilities/Essential Functions:

• Responsible for overall daily technology hardware support for OSDH. This includes troubleshooting system issues, participating in system upgrades, documenting processes, and providing technical support for users. Provides expertise in the effective operation of hardware solutions.
  
• Works collaboratively with internal departments to plan and analyze business systems requirements, system changes, or enhancements. Defines business processes as they relate to system enhancements. Describes the system scope and objectives to modify and configure moderately complex information systems and makes system solution recommendations as appropriate.
  
• Develops and delivers initial and ongoing end-user training in relation to new functionality, configuration, or system-related processes. Develops job aids and provides documentation to support training activities. Maintain a repository for the training for employees.
  
• Tracks and resolves business and technical hardware issues in a timely manner. Works closely with the OMES IT helpdesk to communicate and resolve reported problems.
  
• In partnership with OMES, oversee the ordering, deployment, maintenance, troubleshooting, and repair of desktop computer workstations.
  
• Create, update, and maintain a Hardware Support knowledgebase of procedure documents related to successful mission of this position.
  
• Maintain inventory and management of all hardware assets used by OSDH employees.
  
• Create and keep current the cost of all OSDH hardware assets.
  
• Maintain renewal information and communicate with program areas and IT Contract Monitor to renew technology hardware as needed.
  
• Being present in the office is an essential function of this job
  
• Other duties as assigned
  

Other Duties

• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
  
• Works effectively in team environment, participating and assisting their peers.
  

Minimum Qualifications:

Bachelor's degree (B.A.,B.S) or equivalent related experience and/or training.

Preferred: Three or more years in application administration and licensing, one year or more in developing documentation and user help guides or an equivalent combination of education and experience. One or more years in vendor engagement with technology implementation outcomes.

Application Requirements:

• If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of application.
  
• All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship.
  

Valued Knowledge, Skills and Abilities

• Knowledge of process documentation methods, including workflow, touchpoints, reminders, notifications, and reporting.
  
• Knowledge of hardware specifications and hardware solutions to meet the needs of OSDH employees.
  
• Written and verbal communication skills.
  
• Detail oriented with the ability to manage multiple projects at once.
  
• Skills in problem-solving, critical thinking, and attention to detail.
  
• Ability to listen and understand reporting needs and convert those needs into useful information.
  
• Ability to work both independently and in a team-oriented environment.
  
• Ability to work in a deadline-oriented environment under direct supervision
  
• Ability to produce an accurate, timely and quality work product.
  
• Ability to establish and maintain effective working relationships with others.
  
• Ability to provide excellent customer service to both internal and external clients.
  

Physical Demands and Work Environment:

The ability to sit or stand at a computer for multiple hours a day. Entering text or data into a computer. Ability to convey detailed information to employees via electronic methods. Work is typically performed in an office setting with a climate-controlled settings and exposure to moderate noise level. While performing the duties of the job, employee is required to talk, stand, walk, and reach with hands and arms. This position requires long period of sitting and daily use of computer and phone. Being present at the office is an essential function of the job

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub .

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• Oklahoma State Department of Health

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