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Job Description
Hiring Range: $85,611 - $111,295 annual compensation
Job Posting Closing on: Monday, July 7, 2025
Workdays & Hours: Monday - Friday 8am - 5pm; Some evening/weekend work required. Must be able to activate for 24/7 disaster response as needed.
Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!
The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.
A Public Safety Support Manager is available within Emergency Management & Communications.
As part of our continued evolution and dedication to public safety, the newly formed Emergency Management & Communications (EM&C) Department is seeking an experienced and visionary Public Safety Support Manager to lead one of three specialized focus areas-Operations, Professional Development, or Crisis and Alternative Response -within our Emergency Communications Division.
A Defining Opportunity in Public Safety Leadership -
This is an opportunity to help reimagine what emergency management and communications looks like in one of America's most dynamic urban centers. With the creation of this new department, Fort Worth is uniquely positioned to build a first-class, nationally recognized emergency management and communications program rooted in innovation, coordination, and resilience - with strong support from the department’s 911 Administrator, Emergency Management Coordinator, and Director.
The EM&C Department plays a vital role in safeguarding the community by:
- Coordinating disaster and emergency response efforts, 911 access, and collaboration among first responders and public safety partners,
- Leading public preparedness initiatives and maintaining communication systems-such as emergency alerts and real-time information sharing-to keep the public informed and protected,
- Supporting recovery and mitigation efforts to minimize future risks, restore essential services, and strengthen community resilience.
Minimum Qualifications:
- Bachelor’s degree from an accredited college or university with major course work in Communications, Public Administration, or a related field
- Six (6) years of increasingly responsible public safety communications experience, including three years of administrative and mid-level management responsibility.
- Must pass Drug Screen, Physical.
- Valid Texas driver's license.
- Must possess a current Texas Commission on Law Enforcement (TCOLE) Master Proficiency Certification at time of job offer.
- Must meet CJIS requirements - see further.
Preferred Qualifications:
- Master’s degree in Communications, Public Administration, or related field.
- Center Manager Certification Program (CMCP) from NENA, and (or) Registered Public-Safety Leader (RPL) from APCO, and (or) Emergency Number Professional (ENP) from NENA
The Public Safety Support Manager job responsibilities include:
- Provide strategic and operational leadershipfor the Emergency Communications Center (ECC), ensuring efficient, high-quality emergency call-taking and dispatch services.
- Supervise and support emergency communications staff, fostering a safe, accountable, and high-performing team environment.
- Lead one of three specialized focus areas, based on organizational needs and your expertise:
- Operations - optimizing workflows, systems, and service delivery through employee engagement and data-driven improvements.
- Professional Development - elevate our culture of continuous learning, performance accountability, and leadership development.
- Crisis and Alternative Response - strengthen coordination, readiness and triage methodology for non-traditional and high-impact incidents, with a focus on mental health crises.
- Collaborate across departments and agencies to strengthen interagency coordination, guided by shared goals and performance metrics.
- Overseeing Emergency Communications operations and staffing to ensure 24/7 coverage and timely, accountable emergency response.
- Measuring and improving service delivery, using performance data and metrics to identify trends, evaluate effectiveness, and drive continuous improvement.
- Managing budgets and resources strategically, aligning investments with operational priorities and measurable outcomes.
- Representing Emergency Communications in interagency coordination, promoting shared accountability and data-informed emergency response protocols.
Working Conditions and Physical Demand as stated on official City job description
Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions
Sedentary Work - Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Apply Now! Come be part of something special in Fort Worth.
Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.
Conditions of Employment
The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.
The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.
Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only. -
ABOUT THE COMPANY
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City of Fort Worth
Show moreThe Community
The City of Cowboys & Culture is known for its Texas hospitality. The stunning and sprawling City of
Fort Worth is one of the fastest-growing cities in the U.S. And it’s no wonder — With great neighborhoods, scenic terrain and a rich history of arts and culture, paired with world-class opportunities for business and education, it’s not only fun to visit Fort Worth, it’s even more rewarding to call it home.Fort Worth truly offers all the benefits and amenities of a bustling metropolitan city, while keeping the small- town charm that keeps it unpretentious and charismatic in all the right ways. Designated as one of America’s “Most Livable Communities” by the Partners for Livable Communities, the city truly offers a melting pot of culture, commerce, community and yes, cowboys.
There are over a dozen remarkable districts full of treasured history among modern luxuries and unique places to have fun, making it the No. 1 tourist destination in Texas and welcoming more than 9.4 million visitors annually.
Being one of the fastest-growing among large cities in the country, Fort Worth has received multiple accolades, including number one downtown (Livability), and the second-best City in the nation for job seekers (Forbes). Our employees serve the needs of over 900,000 residents representing culturally diverse communities.
Exciting Growth & Future Development
One of the most fascinating aspects of the City of Fort Worth is its almost unprecedented growth over the past several years. Both in terms of population and industry, and as the 12th largest city in the United States, Fort Worth is truly booming — which presents both challenges and opportunities to truly develop this city in the right way. Every 30 minutes a new person moves to Fort Worth, so we’re looking for candidates who can embrace an evergrowing and changing environment and improve on it with solutions that work for the entire community of Fort Worth.
Mission
We are working together to build a strong community that others can look to as a pillar of unity and excellence. Through grassroots efforts within the community, and large scale construction and transportation plans that continue to add the infra- structure a growing city like Fort Worth needs, we’ll provide the public services our community requires to continually cultivate the unique city we call home.
Vision
Fort Worth’s vision is to be the most livable and best managed city in the country. We’ll do this by taking care of our citizens, implementing the highest quality standards in our schools, continually improving the neighborhoods we thrive in and the facets of the city that make our town so unique.
Benefits That Are Well Worth It
The City of Fort Worth continues to be dedicated to its employees’ well-being by providing competitive health benefits, a well-rounded wellness program and a Zero Accident Philosophy® workplace. All regular full-time employees and those employees who work 30–39 hours per week are eligible for all City of Fort Worth Benefits. Part-time employees who work 20–29 hours per week are eligible for dental, basic life insurance, supplemental life insurance, flexible spending accounts, 457 Deferred Compensation plan and other voluntary benefits.
Medical Program
The City offers two plan options through Meritain Health, an Aetna company.
The Health Center Plan – Offers employees and their family’s
primary health care services that are 100% completely free and unlimited. Employees can visit any one of the three City of Fort Worth Employee Health Centers and receive guaranteed same or next day appointments for sick visits. Also, services are available at any one of the five satellite locations that serves employees across the city.
The Consumer Choice Plan – Is offered to employees at no cost or low monthly premiums to cover eligible dependents and provides the financial benefits of a Health Savings Account (HSA).
• Preventative services are covered at 100% on both plans.
• Prescription Drug coverage including mail order pharmacy are also included.Vacation
Eligible for 3 weeks of vacation: After successful completion of probationary period (usually
6 months), employees may take time off for rest, relaxation, vacation, illness, religious observances, and personal business.Holidays
Available on the first day of employment, the city provides employees with paid holidays, including two personal holidays.
Wellness Program
The city’s Healthy Challenge Wellness Program rewards all full-time, benefit-eligible employees on the city’s health insurance. The Healthy Challenge Program utilizes a points system. Participants may earn points throughout the year (Jan. 1-Dec. 15) for completing specific program activities and participants can redeem points at the end of the year for a cash reward. By participating, individuals can earn $150, $200 or $250 by accumulating program points.
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