Customer Service Coordinator (Senior Administrative Assistant)

Full-time position available with the Public Works Department, Multi Model Division, located at 414 E 12th St.
Salary Range: $20.48-$30.71/hour
Normal Work Days/Hours: Monday-Friday 8:00a.m.-5:00p.m.
Application Deadline Date: July 15, 2025


Responsibilities

• Works with Transportation team members to develop creative and innovative solutions to meet the needs and requirements of internal and external customers while adhering to departmental rules and regulations.
• Assists departmental team members in planning and implementing new and existing programs.
• Schedules appointments and provides general information for Transportation and Multimodal initiatives.
• Escalates complex issues to project and program managers and other communication team members.
• Ensures every customer receives courteous and efficient service, including support for 311 cases and project-related stakeholder engagement and coordination
• Provides timely feedback and relays recurring customer concerns or observations to project and program managers. Meets the public by answering phone calls and providing accurate information to the appropriate programs for the Transportation Division.
• Provides support for management of key performance indicators for evaluation of service delivery.
• Performs other clerical duties associated with payroll administration, requisition processing, and procurement of supplies, and other related tasks for Transportation and Multimodal division activities and staff.
• Performs and supports inventory and database management activities related to multimodal program and project initiatives.
• Perform other related duties as assigned.

Qualifications

REQUIRES an accredited Bachelor's degree; OR an equivalent combination of qualifying education and experience to include professional experience in the development and/or operation of administrative systems, programs, policies and practice.


Other Information

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

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• City of Kansas City

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