CONSUMER AND BUSINESS AFFAIRS REPRESENTATIVE II/EMERGENCY APPOINTMENT HOMELESSNESS

Position/Program Information

TYPE OF RECRUITMENT:
OPEN COMPETITIVE - EMERGENCY

FILING DATE :
Applications will be accepted from Wednesday, June 25, 2025, at 8:00 a.m. (Pacific Time) until Friday, June 27, 2025, at 5:00 p.m. (Pacific Time).

EXAM NUMBER:
CA1663I-EA

The LA County Board of Supervisors recently declared a local state of emergency for homelessness , and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance abuse. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.

The Department of Consumer and Business Affairs Housing and Tenant Protections Bureau, Rent Stabilization Division, and Office of Labor Equity Bureau, Wage Enforcement Division, is seeking qualified candidates to fill emergency Consumer and Business Affairs Representative II vacancies related to the homelessness crisis.

Under the emergency order, applicants who meet all the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.

During your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.

Those who successfully pass the assessment will be considered for permanent appointment to Consumer and Business Affairs Representative II.

Essential Job Functions

As the Consumer and Business Affairs Representative II, your responsibilities will include but are not limited to the following:

Provides counseling and information to consumers, property owners, litigants, disputants, business representatives and others on consumer laws, real estate matters, small claims court procedures, and public agency resources.
Gathers pertinent information and supporting documents needed to evaluate the merits of complaints and to investigate and resolve consumer complaints.

Reviews complainant's charges and allegations of misrepresentations of consumer products and services, unfair, unethical, or deceptive business practices, and other alleged violations of consumer protection laws and regulations in order to verify the accuracy of charges and allegations.

Mediates complaints and disputes between consumers, businesses, and others providing products and services to the public in an attempt to arrive at a resolution or settlement of differences on a variety of consumer related service matters.

Interviews consumers, litigants and disputants to ascertain factual information concerning their inquiry, complaint or claim and provides counseling, accepts complaints, or makes referrals as appropriate.

Assists in the investigation of illegal business practices and the preparation of detailed written investigative reports and complainant statements for use by prosecuting agencies.

Assists the public in completing forms for consumer related services.

Researches the statutes, rules, and regulations governing consumer related services.

Screens and codes consumer complaints; accepts and reviews consumer complaints for investigation, refers complaints to the appropriate agency, and prepares correspondence concerning the complaint.

Reviews correspondence from consumers, businesses, litigants and disputants to determine if their action has brought a complaint or dispute to resolution. Contacts the parties to obtain additional information or verify resolution of a complaint or dispute.

Conducts field investigations concerning consumer complaint matters.

Maintains records of investigation, conciliation and mediation activities and prepares correspondence and reports as necessary.

Researches public records and other data sources as necessary to assist the public or to collect information on the status and activities of specific businesses.

Investigates illegal business practices and prepares detailed written investigative reports and complainant statements for use by prosecuting agencies.

Assists lower level incumbents or volunteers in providing service to the public.

May assist in the development and dissemination of printed information materials.

Attends community events and makes presentations concerning consumer affairs matters and department programs to consumers, property owners, litigants, disputants, businesses, civic, and other concerned groups.

Maintains records of contacts with the public and tabulates statistics as needed.

Staffs a branch office as needed.

Requirements

MINIMUM REQUIREMENTS:

OPTION 1

Six months of experience in the County of Los Angeles as a Consumer Affairs Representative I.

OPTION 2

One year of paid or unpaid experience assisting the public in a consumer protection agency.

OPTION 3

One year of experience assisting the public in the solution of problems related to law or legal services, employment, housing, credit, loans, insurance, real estate, landlord-tenant, court procedures, dispute settlement, mediation or similar services.

OPTION 4

Graduation from an accredited four-year college or university with a Bachelor's degree* in Consumer Science, Home Economics, Administration of Justice, Political Science, Law, Public Administration, or related fields.

OPTION 5

Graduation from an accredited paralegal program**.
You MUST meet one of the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment.

LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Withhold Information
No withholds will be allowed for this examination. Required experience must be fully met and indicated on the application on the last day of filling.

PHYSICAL CLASS:
2 - Light. Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stopping or squatting. Considerable walking may be involved.

MINIMUM REQUIREMENTS INFORMATION:

*In order to receive credit for a Bachelor's degree or higher, you must include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution with your application at the time of filing, or via email within seven (7) calendar days from application submission to DCBAExams@dcba.lacounty.gov .

• Foreign degrees must be evaluated for equivalency to United States accredited institutions standards by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services (NACES) or The Association of International Credential Evaluators, Inc. (AICE) . (see Employment Information under Accreditation Information).
  

**In order to receive credit for completion of a paralegal training program , you must include a legible copy of your paralegal certificate with your application at the time of filing or send by email to DCBAExams@dcba.lacounty.gov within seven (7) calendar days from application submission.

We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or sending a copy to the exam analyst.

NO OUT-OF-CLASS EXPERIENCE WILL BE ACCEPTED FOR THIS EXAMINATION.

EXAM CONTENT
During your initial work period , the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment.

WITHHOLD INFORMATION:
No withholds will be allowed for this examination. Required experience must be fully met and indicated on the application on the last day of filling.

Additional Information

APPLICATION AND FILING INFORMATION
Applications must be filed online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens for filing, we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information

Many important notifications will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add DCBAExams@dcba.lacounty.gov , JEstrella@dcba.lacounty.gov , as well as noreply@governmentjobs.com and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. The Department will not consider missed email notifications as an acceptable reason to authorize additional time to complete the application.

You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.

Plan to submit your online application well in advance of the above stated deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment .

Utilizing VERBIAGE from Class Specification and Selection Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED.

SOCIAL SECURITY NUMBER:

Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For applicants who may not have regular access to a computer or the internet, you may borrow laptops and Wi-Fi hotspots from some public libraries throughout Los Angeles County to complete job applications. For more information, please contact the specific libraries directly.

LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS

Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

NO SHARING OF USER ID AND PASSWORD:
All applicants must file their applications online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.

FAIR CHANCE INITIATIVE FOR HIRING ORDINANCE (FCIHO)
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction histor y unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI)
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

CALIFORNIA RELAY SERVICES PHONE:(800) 735-2922
ADA COORDINATOR PHONE:(213) 948-2895
TELETYPE PHONE NUMBER:(800) 899-4099
ALTERNATE TELETYPE PHONE NUMBER:(800) 897- 0077

DEPARTMENT CONTACT
Department Contact Name: DCBA Exams
Department Contact Phone: (213) 712-5473
Department Contact E-mail: DCBAExams@dcba.lacounty.gov

For detailed information, please click here

Closing Date/Time: 6/27/2025 5:00 PM Pacific

• 

• Los Angeles County

• (800) 970-5478

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