Animal Services Volunteer Coordinator

The Position

Bargaining Unit: Local 21 - Supervisory Management

Do you love animals? Are you seeking employment in a field that will allow you to apply your passion and skills to serve the community?

The challenges and rewards of a career in Animal Services are extensive. Contra Costa County's Animal Services Department (CCAS) is committed to protecting the health, safety, and well-being of all people and animals in our community. We shelter homeless, abandoned, and lost pets; work to keep and place animals in safe, caring homes; and provide education and services to enhance the lives of people and their animal companions.

CCAS is seeking to add a Volunteer Coordinator to our dynamic team. This position will play a key role in managing our volunteer division, one of our most vital programs. If you’re ready for a challenging, fast-paced, and rewarding career where no two days are the same, we’d love to hear from you!

We are looking for someone who is:

• A great communicator.
• Works well with people.
• Loves animals.
• Detail-oriented.
• Thrives in a fast-paced environment.
• Experienced in volunteer management.
• Experienced in working at an animal services agency.

What you will typically be responsible for:

• Planning, directing, and overseeing the Animal Services Department Volunteer Program and coordinating shelter and community support activities for volunteers.
• Developing volunteer programs or changing existing programs to meet departmental needs.
• Recruiting, orienting, and training volunteers; overseeing the retention of volunteers.
• Developing and maintaining orientation materials, training materials, and the volunteer manual.
• Tracking and reporting volunteer services and hours.
• Developing reports, presentations, and other work products to communicate the work of the volunteer division to various internal and external audiences.
• Working collaboratively with other divisions and staff to optimize departmental operations.

A few reasons you might love this job:

• Working with animals.
• Playing a key role in enriching the lives of shelter pets.
• Working with a diverse and dynamic team of volunteers and staff.
• Helping people adopt their new family members and reuniting lost pets with their people.
• Every day provides opportunities for fulfillment.

A few challenges you might face in this job:

• Managing a large division of volunteers with a diversity of viewpoints.
• Fast-paced environment.
• Experiencing shelter animals that are injured or possess serious medical conditions.

Competencies Required:

• Action & Results Focused: Initiating tasks and focusing on accomplishment
• Professional & Technical Expertise: Applying technical subject matter to the job
• Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Decision Making: Choosing optimal courses of action in a timely manner
• Self-Management: Showing personal organization, self-discipline, and dependability
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Interpersonal Savvy: Considering and responding appropriately to the needs and feelings of others in different situations
• Handling & Resolving Conflict: Managing interpersonally strained situations
• Customer Focus: Attending to the needs and expectations of customers
• Leadership: Guiding and encouraging others to accomplish a common goal
• Thinking & Acting Systematically: Formulating objectives and priorities, and implementing plans consistent with the long-term interests of the organization in a global environment
• Leading the Organizational Culture: Driving the organization’s culture through establishing and enforcing norms and/or behaviors in addition to processes
• Group Facilitation: Enabling constructive and productive group interaction

To read the complete job description, please visit: https://www.governmentjobs.com/careers/contracosta/classspecs/4233
The eligible list established from this recruitment may be used to fill future openings for up to six (6) months.

Minimum Qualifications

Education:Possession of a Bachelor's degree from an accredited college or university with a major in psychology, sociology, volunteer administration, animal welfare or veterinary administration, business administration, public administration, or a closely related field.

Experience: One (1) year of full-time or its equivalent experience coordinating and/or supervising a volunteer services program in a public animal control and services setting or one (1) year full-time or its equivalent experience in a management position in a public animal control and services setting.

Substitution: Additional qualifying experience of any of the types listed below may be substituted for the required education on a year-for-year basis up to maximum of four years. One additional year of qualifying or substitution experience may also be substituted for the required academic major, including:

• Experience working in a public animal control and services setting
• Experience working with animals in a humane, zoological, shelter, conservancy, veterinary or other non-laboratory setting
• Experience training animals in a non-laboratory setting
• Management experience in a public or private organization

Desired Qualifications:
Experience in volunteer database management and software.

Selection Process

Application Filing and Evaluation: Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
Online Interview Assessment: Candidates that possess the minimum qualifications will be invited to participate in an online Interview Assessment. The assessment is designed to measure candidates' competencies as they relate to the Animal Services Volunteer Coordinator classification. Candidates must achieve an average passing score of 70% or higher on each of the competencies assessed, as well as an overall passing score of 70% or higher. (Weighted: 100%)


Tentative Dates:

Online Interview Assessment: 7/30/2025-8/4/2025

Meeting the minimum qualifications does not guarantee an invitation to participate in the selection process.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Alex Johnson at Alex.Johnson@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 7/16/2025 11:59 PM Pacific

• 

• Contra Costa County Human Resources Department

• 925-655-2100

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