WEB SYSTEMS DEVELOPER (DIGITAL CUSTOMER EXPERIENCE)

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Deploys and maintains the various aspects of web systems engineering, web software engineering, and web database administration to develop systems that work across a variety of customer-facing platforms and devices, enabling and enhancing the customer experience. This position serves as a full stack developer responsible for planning, developing, and maintaining rider-facing web tools, as well as designing and building data infrastructure that powers these tools.

Recruitment Timelines : Interviews are projected to be scheduled for the week of August 11th. These dates are subject to

change. We encourage you to monitor

your governmentjobs.com profile and emails for the latest updates.

Examples of Duties

• Oversees all aspects of web systems programming, including design, integration, installation and testing, resolving web system software problems, maintaining web systems security and operating web software

• Reviews web systems software release levels and recommends upgrades when necessary by assessing web system software products available on the market

• Researches, identifies, and refers complex technical problems related to web platform management, database administration, network connectivity to the appropriate Information Technology (IT) operating unit for resolution; manages cross platform applications

• Oversees web software development and enhancement, and provides technical support

• Ensures the functional and informational integrity of Metro's website(s), including ease of usage and clear content

• Manages agency data feeds

• Constantly improves the current platform by enhancing the customer experience

• Supervises and provides technical direction for a team of technical staff

• Performs web system analysis, design, implementation, and integration of complex web application information systems to build new developments to enhance customer experience and interaction

• Performs programming, system analysis, and design of complex web systems using Information System Development Methodology in a multi-platform infrastructure environment

• Identifies, diagnoses, and resolves web system problems involving programming logic, interoperability between several technical components, and client interface

• Monitors and leads consultants in the analysis, design, implementation, and integration of web systems

• Leads in the evaluation of commercial off-the-shelf (COTS) web software; and oversees the configuration, implementation, and integration of COTS web software

• Leads web database upgrade and capacity planning; administers development, staging, testing, and production database environments

• Determines web database memory requirements, processing power, storage, network connections, and performance optimization

• Determines appropriate software version to support the application and installs on server(s)

• Monitors and manages web data storage to maximize efficiency by conducting database performance tuning, query optimization, index tuning, tables restructuring, and storage optimization

• Establishes and maintains security and controls access for all web databases and storage

• Oversees and establishes process for web database backup and recovery, database security, fault tolerance, and scalability

• Reports and interprets metrics on website use

• Distributes agency data to third parties

• Supports disaster recovery efforts at remote sites, and performs web database service pack and release upgrades

• Manages, troubleshoots, and resolves problems in web operating system, web servers, web databases, and recovery programs

• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
  
  May be required to perform other related job duties
  
  

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Computer Science, Business Information System Technology, Integrated Media, or a related field

Experience

• Five years of relevant experience maintaining web systems, web software engineering, and web database administration; some positions in this class may require specialized experience in area of assignment

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by
business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum
requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition,
applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

• Experience designing and building sustainable lightweight web applications with a focus on long-term maintainability, clear documentation, automated testing, and performance in a public sector environment
• Experience in full-stack web development, including building user interfaces, backend systems, databases, and deployment processes using tools like JavaScript, Python/Node.js, PostgreSQL, and static site generators
• Experience collaborating with designers to translate Figma-based designs into accessible, user-centered frontend components reusable across multiple web properties
• Experience leading concurrent projects and cross-functional teams, adapting workflows to evolving priorities, and communicating with stakeholders

Essential Knowledge

Knowledge of(defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of web systems engineering, web software engineering, and web database administration
• Theories, principles and practices of web design, information design, and user experience
• World Wide Web development technologies
• Applicable local, state, and federal laws, rules, and regulations governing information systems
• Systems architecture and administration
• Servers and front- and back-end development
• Data communications technology
• Principles of supervision

Skill in(defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Planning, organizing, and monitoring the work of computer systems programming
• Analyzing and maintaining technical software systems
• Trouble-shooting and correcting website issues
• Managing the relationship between systems development and IT operations
• Monitoring server/system performance and health
• Working with complex data and web applications
• Analyzing situations, identifying problems, and recommending solutions
• Exercising sound judgement and creativity in making decisions and recommendations
• Communicating effectively in writing and orally
• Interacting professionally with various levels of Metro employees, consultants, and other outside representatives
• Preparing reports to provide business and operational insights

Ability to(defined as a present competence to perform an observable behavior or produce an observable result)

• Manage multiple projects in a timely manner
• Think creatively to solve problems
• Research and report findings to inform future decision making
• Work cooperatively in a team environment
• Manage service contracts
• Compile and analyze complex data
• Write effectively and creatively to explain complex concepts, including procedure manuals
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
• Supervises, trains and motivates assigned staff
• Read, write, speak, and understand English

Special Conditions The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required

(JAL)

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro location:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

*Please refer to the applicable benefit type (Regular or Temporary)*

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan- Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance- PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance- PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance- 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays- 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP)- Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date - 5 years20 days
Beginning of 6th - 10th year25 days
Beginning of 11th - 15th year30 days
Beginning of 16th + years35 days

Pension Plan- PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only:

• Kaiser medical insurance
• Public Pension Plan
• 457/401K Plan
• Flex Spending
• Paid Sick Time
• Fare Media
• Rideshare Subsidies
• Metro One Fitness membership

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro’s Pension & Benefits website at www.benefits.metro.net .

Closing Date/Time: 7/30/2025 5:00 PM Pacific

• 

• Los Angeles County Metropolitan Transportation Authority - LA Metro

Show more