Sr. IT Technical Support Analyst - Public Safety Field Support
- Salary: $38.97 - $50.66 hourly ($81,058 - 105,376 annually) USD
- Full Time
- Administrative Analysis and Research
- Information Technology and Communication Services
- Public Safety
- Other
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Job Description
Sr. IT Technical Support Analyst - Public Safety Field Support
at The City of Fort Worth
Information Technology
Pay Range: $38.97 - $50.66 hourly ($81,058 - 105,376 annually)
Job Posting Closing on: Thursday, July 31, 2025
Workdays & Hours: FLSA Exempt position. Schedule may vary based on operational needs. Some positions may be assigned to a 4/10 or 5/8 workweek. All roles participate in a 24/7/365 on-call rotation with 1-hour response times.
Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!
The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.
A Sr. IT Technical Support Analyst position is available with the City of Fort Worth IT Solutions' new Public Safety Field Support division. The Public Safety Field Support team provides end-user technical support to the City of Fort Worth's first responders, including Police, Fire, and Emergency Medical Services personnel. The team ensures the reliable operation of field-deployed technology used by public safety professionals, delivering responsive service to support mission-critical operations in dynamic environments.
Minimum Qualifications:
- Bachelor's degree from an accredited college or university with major course work in Computer Science, Information Systems or a related field.
- Four (4) years of responsible experience in formation system technical support work such as operating systems, networking, server backup and recovery, or related fields.
- Minimum of one (1) certification specific to the technical support division.
- Valid Driver's License.
- Candidate selected for hire must pass a CJIS background check (see below for details).
Preferred Qualifications:
- One (1) or more of the following certifications: Comp TIA Network+, Microsoft Certified: Endpoint Administrator (MD-102), JAMF or MDM-related certification (e.g., Intune Administrator).
- Three (3) or more years of experience providing technical support for public safety users, including police, fire, or EMS personnel.
- Hands-on experience supporting and troubleshooting mobile technology platforms such as mobile data computers (MDCs), vehicle modems/gateways, and emergency communications hardware.
- Demonstrated ability to lead technical troubleshooting efforts and coordinate directly with vendors for issue resolution.
The Sr IT Technical Support Analyst's job responsibilities include:
- Serve as the lead technical resource for complex support issues affecting Police, Fire, and EMS field personnel
- Provide advanced troubleshooting for mobile data computers (MDCs), vehicle gateways, VPN connectivity, and mission-critical applications
- Coordinate directly with external vendors for escalated support, service requests, and hardware replacements
- Lead field deployments and technology refresh projects, including planning, installation, and testing
- Monitor system performance and proactively identify issues affecting public safety operations
- Mentor and support junior analysts, assisting with technical guidance and escalation handling
- Document advanced troubleshooting steps, recurring issues, and solutions in the ITSM platform
- Participate in the 24/7 on-call rotation, ensuring timely response to critical incidents impacting first responder technology
Working Conditions
Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions.
Physical Demand
Sedentary Work - Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Criminal Justice Information Systems (CJIS) Background Check
Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.
Conditions of Employment
The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.
The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.
Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.
Closing Date/Time: Thursday, July 31, 2025 -
ABOUT THE COMPANY
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City of Fort Worth
Show moreThe Community
The City of Cowboys & Culture is known for its Texas hospitality. The stunning and sprawling City of
Fort Worth is one of the fastest-growing cities in the U.S. And it’s no wonder — With great neighborhoods, scenic terrain and a rich history of arts and culture, paired with world-class opportunities for business and education, it’s not only fun to visit Fort Worth, it’s even more rewarding to call it home.Fort Worth truly offers all the benefits and amenities of a bustling metropolitan city, while keeping the small- town charm that keeps it unpretentious and charismatic in all the right ways. Designated as one of America’s “Most Livable Communities” by the Partners for Livable Communities, the city truly offers a melting pot of culture, commerce, community and yes, cowboys.
There are over a dozen remarkable districts full of treasured history among modern luxuries and unique places to have fun, making it the No. 1 tourist destination in Texas and welcoming more than 9.4 million visitors annually.
Being one of the fastest-growing among large cities in the country, Fort Worth has received multiple accolades, including number one downtown (Livability), and the second-best City in the nation for job seekers (Forbes). Our employees serve the needs of over 900,000 residents representing culturally diverse communities.
Exciting Growth & Future Development
One of the most fascinating aspects of the City of Fort Worth is its almost unprecedented growth over the past several years. Both in terms of population and industry, and as the 12th largest city in the United States, Fort Worth is truly booming — which presents both challenges and opportunities to truly develop this city in the right way. Every 30 minutes a new person moves to Fort Worth, so we’re looking for candidates who can embrace an evergrowing and changing environment and improve on it with solutions that work for the entire community of Fort Worth.
Mission
We are working together to build a strong community that others can look to as a pillar of unity and excellence. Through grassroots efforts within the community, and large scale construction and transportation plans that continue to add the infra- structure a growing city like Fort Worth needs, we’ll provide the public services our community requires to continually cultivate the unique city we call home.
Vision
Fort Worth’s vision is to be the most livable and best managed city in the country. We’ll do this by taking care of our citizens, implementing the highest quality standards in our schools, continually improving the neighborhoods we thrive in and the facets of the city that make our town so unique.
Benefits That Are Well Worth It
The City of Fort Worth continues to be dedicated to its employees’ well-being by providing competitive health benefits, a well-rounded wellness program and a Zero Accident Philosophy® workplace. All regular full-time employees and those employees who work 30–39 hours per week are eligible for all City of Fort Worth Benefits. Part-time employees who work 20–29 hours per week are eligible for dental, basic life insurance, supplemental life insurance, flexible spending accounts, 457 Deferred Compensation plan and other voluntary benefits.
Medical Program
The City offers two plan options through Meritain Health, an Aetna company.
The Health Center Plan – Offers employees and their family’s
primary health care services that are 100% completely free and unlimited. Employees can visit any one of the three City of Fort Worth Employee Health Centers and receive guaranteed same or next day appointments for sick visits. Also, services are available at any one of the five satellite locations that serves employees across the city.
The Consumer Choice Plan – Is offered to employees at no cost or low monthly premiums to cover eligible dependents and provides the financial benefits of a Health Savings Account (HSA).
• Preventative services are covered at 100% on both plans.
• Prescription Drug coverage including mail order pharmacy are also included.Vacation
Eligible for 3 weeks of vacation: After successful completion of probationary period (usually
6 months), employees may take time off for rest, relaxation, vacation, illness, religious observances, and personal business.Holidays
Available on the first day of employment, the city provides employees with paid holidays, including two personal holidays.
Wellness Program
The city’s Healthy Challenge Wellness Program rewards all full-time, benefit-eligible employees on the city’s health insurance. The Healthy Challenge Program utilizes a points system. Participants may earn points throughout the year (Jan. 1-Dec. 15) for completing specific program activities and participants can redeem points at the end of the year for a cash reward. By participating, individuals can earn $150, $200 or $250 by accumulating program points.
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