DEPUTY EXECUTIVE OFFICER, ENTERPRISE ARCHITECTURE AND INFRASTRUCTURE (CRM)

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Plans, directs, and manages matters of technical strategy, oversees the technical infrastructure's operations and maintenance staff to ensure high availability of mission critical systems, and develops and implements architecture that optimizes information technology across boundaries within Metro to achieve organization goals and objectives. The Deputy Executive Officer, Enterprise Architecture and Infrastructure (CRM) leads the modernization of Customer Relations Management (CRM) systems, including Salesforce, to support secure, scalable, and integrated digital services. This role oversees cross-functional teams in delivering Application Programming Interface (API) integrations, Payment Card Industry ( PCI) compliant payment gateways, fraud detection controls, and robust infrastructure. Ensures technical standards, enterprise architecture models, and system protocols align with public sector requirements and long-term agency goals.

Recruitment Timelines: Interviews are projected to be scheduled for the week of August 18, 2025. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Examples of Duties

• Provides technical leadership and operational management of Metro's information technology operations, facilities, and services
• Designs and implements information systems to support the enterprise infrastructure
• Develops, establishes, and publishes data architecture models for the enterprise
• Strategizes and prioritizes integration of each business domain into the application architectural model for the enterprise
• Derives the system architecture, identifies the risks associated with a design, and ensures that the product meets Metro requirements
• Leads in technical design decisions by advising staff, recommending solutions, and resolving complex technological problems
• Interacts extensively with Information Technology (IT) customers to understand Metro's business strategies
• Ensures that business and technology are in alignment by linking Metro's missions, strategies, and processes to its technology strategy
• Assists Metro leadership in understanding the complexities of information resources, service delivery, technologies, and the information demands of the Metro community, as well as, the opportunities presented by new and existing technologies
• Expands the use of technology by designing, publishing, and implementing architectural models as a strategic enabler of agency goals and objectives
• Directs the preparation of requests for proposals (RFPs) for various assigned projects
• Oversees the work of contractors and consultants in the study, design, development, implementation, and maintenance of the information systems and related projects
• Plans, directs, and coordinates the unit activities which develop, implement, administer, and maintain operating, database, data storage, and network systems within the agency
• Manages assigned departments, including developing, monitoring, and adhering to Metro's policies, procedures, budget, and achieving unit goals and objectives
• Develops and manages the department's information security, business continuity, disaster recovery, and safety programs to mitigate system or other catastrophic failure
• Advises CITO (Chief Information Technology Officer) regarding technology training needs
• Supervises, trains, and motivates assigned staff
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
  
  May be required to perform other related job duties
  
  

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or a related field; Master's Degree in a related field preferred

Experience

• Five years of relevant senior management-level experience administering information systems

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
• Certification in Database Administration, Network Administration, or Platform Administration

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

• Experience managing enterprise architecture and infrastructure of Customer Relationship Management (CRM) systems such as Salesforce or similar systems in a public sector environment
• Experience leading cross-functional technical teams (20+ staff) in the full-cycle delivery of CRM modernization, payment gateway integration, and large-scale Application Programming Interface ( API) deployments
• Experience developing and managing Information Technology (IT) infrastructure utilizing enterprise architecture models, technical standards, enforcing development protocols, and aligning Salesforce initiatives
• Experience managing Salesforce development solutions with Apex, LWC, Experience Cloud, and system integrations platforms like MuleSoft and/or Jitterbit
• Experience delivering secure digital payment ecosystems including implementing Payment Card Industry (PCI) compliant gateways and/or fraud detection controls, transactional API and financial audits within CRMs such as Salesforce or similar

*This classification is At-Will and the incumbent serves at the pleasure of the Hiring Authority.*

Essential Knowledge

Knowledge of(defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of information systems, including advanced and emerging technologies, enterprise applications, integration, state-of-the-art infrastructure, and software systems
• Protocols, databases, and Information Technology Infrastructure Library (ITIL) standards
• Applicable local, state, and federal laws, rules and regulations governing information systems within a public agency environment
• Project Management Lifecycle (PMLC)
• Public agency procurement procedures and contract administration
• Long-range information systems strategic planning methodology, IT governance, and techniques
• Technology and business innovation
• Modern management theory

Skill in(defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Planning, organizing, and directing the work of information systems functions
• Planning and implementing architecture for an agency's IT infrastructure
• Developing, establishing, and publishing data architecture models for an enterprise
• Expanding the use of technology by designing, publishing, and implementing architectural models as a strategic enabler of agency goals and objectives
• Directing the preparation of RFPs for various assigned projects
• Developing and managing a department's information security, business continuity, disaster recovery, and safety programs to mitigate system or other catastrophic failure
• Leading technical design decisions by analyzing situations, identifying issues, advising staff, recommending solutions, resolving complex technological problems, and evaluating outcomes
• Exercising sound judgment and creativity in making decisions for enterprise systems
• Determining strategies to achieve goals
• Communicating effectively orally and in writing
• Interacting professionally with various levels of Metro employees, the Board of Directors, and outside representatives

Ability to(defined as a present competence to perform an observable behavior or produce an observable result)

• Manage large-scale mission critical, 7x24x365 systems
• Oversee and manage large-scale projects serving a diverse group of stakeholders across all business units within Metro
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
• Prepare comprehensive reports and correspondence
• Plan financial and staffing needs
• Make financial decisions within a budget
• Supervise, train, and motivate assigned staff
• Travel to offsite locations
• Read, write, speak, and understand English

Special Conditions The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required

(JAL)

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro locations:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Open: Monday through Friday, 8am-4pm
(Closed Sat & Sun)

Metro Talent Hub
8501 S. Evermont Place
Los Angeles, CA 90044
Open: Monday through Friday, 9am-5pm
(Closed Sat & Sun)

East Los Angeles Customer Center
4501 B Whittier Blvd
Los Angeles, CA 90022
Open: Tuesday through Saturday, 10am to 6pm
(Closed Sun & Mon)

Wilshire/Vermont Customer Center
3183 Wilshire Blvd, Ste 174
Los Angeles, CA 90010
Open: Monday through Friday, 10am-6pm
(Closed Sat & Sun)

Rosa Parks Customer Center
Willowbrook/Rosa Parks Station
11720 Wilmington Ave
Los Angeles, CA 90059
Open: Monday through Friday, 6am to 6:30pm
(Closed Sat & Sun)

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

*Please refer to the applicable benefit type (Regular or Temporary)*

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan- Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance- PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance- PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance- 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays- 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP)- Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date - 5 years20 days
Beginning of 6th - 10th year25 days
Beginning of 11th - 15th year30 days
Beginning of 16th + years35 days

Pension Plan- PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only:

• Kaiser medical insurance
• Public Pension Plan
• 457/401K Plan
• Flex Spending
• Paid Sick Time
• Fare Media
• Rideshare Subsidies
• Metro One Fitness membership

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro’s Pension & Benefits website at www.benefits.metro.net .

Closing Date/Time: 8/7/2025 5:00 PM Pacific

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• Los Angeles County Metropolitan Transportation Authority - LA Metro

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