COMMUNITY PROGRAM TECHNICIAN I (VOLUNTEER & LITERACY PROGRAM AIDE)

DESCRIPTION

The Department of Library, Arts and Culture has an immediate opportunity for an unclassified, full-time Community Program Technician I (Volunteer & Literacy Program Aide). This is a grant-funded, at-will position. Under direct supervision of a Senior Librarian, the Volunteer & Literacy Program Aide is responsible for recruiting, training, placing and evaluating volunteer tutors and participants in the literacy program at Main Library, and general volunteers at 12 library locations. The role is located at the Billie Jean King Main Library at 200 W. Broadway, Long Beach, CA 90802.

EXAMPLES OF DUTIES

• Organizes and maximizes the effectiveness of the current volunteer program and ensures program operates in accordance with LBPL objectives;
• Coordinates system-wide recruitment for literacy program and general LBPL volunteers;
• Supports correspondence for both volunteer and literacy programs;
• Supports volunteer training, placement, recognition, and evaluation;
• Facilitates literacy program and volunteer program volunteer/participant schedules;
• Maintains volunteer and literacy program records ensuring requirements are met and any volunteer issues are addressed and documented appropriately;
• Manages, maintains, and updates the volunteer program databases providing data and reports on volunteer activities;
• Tracks literacy and volunteer program participant data to assist with grant data collection;
• Creates clear, sound, accurate and detailed statistical literacy and volunteer program reports;
• Coordinates with volunteers to ensure attendance at LBPL events and serves as a liaison between LBPL administration, staff, and volunteers;
• Assists in system-wide programs in which volunteers are involved;
• Participates in literacy and volunteer program outreach;
• Performs other related duties as required.

REQUIREMENTS TO FILE

MINIMUM REQUIREMENTS:

• High School diploma or equivalent (p roof required)* ;

AND

• Two (2) years full-time professional experience providing technical support for the delivery of programs, activities, and services in the areas of volunteer management, recruitment coordination, community outreach, social services, and/or public library programs. College education in a related field may be substituted for the required experience on a year-for-year basis;
• Experience working with culturally and socio-economically diverse individuals;
• Excellent computer skills with Microsoft Word, Microsoft Excel, and internet required;
• Strong public speaking and presentation skills;
• A valid driver's license or the ability to arrange necessary and timely transportation for field travel.
• Bilingual English/Spanish is desired.

*Required documents, such as transcripts must be uploaded to the online application in PDF format at the time of filing. Any documents submitted must contain either the applicant's name or other identifying characteristics on the document. Proof of education for academic degrees should indicate the type of degree and date of degree conferral. Candidates who possess degrees or units from outside the United States must attach proof of educational equivalency at the time of filing.

SUCCESSFUL CANDIDATES WILL DEMONSTRATE:

• Ability to ensure the library space is welcoming to all, and patrons are following library rules;
• Learn, interpret, retain, and communicate complex information;
• Ability to communicate clearly and concisely, both orally and in writing;
• Strong interpersonal and communication skills;
• Ability to keep up with latest trends and updates in software and applications, as well as learn new technologies;
• Ability to understand and follow oral and written instructions and procedures;
• Ability to maintain accurate records and files;
• Ability to work effectively with a variety of people by consistently exercising tact, good judgment, and a proactive, problem-solving communication style;
• Ability to work independently or as part of a team;
• Ability to operate office equipment, including computers, printers, and copiers; and,
• Ability to stand, walk, stoop, climb, push/pull/lift up to 40 pounds.

SELECTION PROCEDURE

This recruitment will either remain open until 100 applications are received or close at 11:59 PM Pacific Time on Tuesday, August 26, 2025 (whichever comes first). To be considered, please submit an online application, including a cover letter, resume, and proof of education in PDF format. Applications that fail to include all necessary documents will be considered incomplete and will not be taken into consideration.

Applications will be reviewed for depth and breadth of experience, and for level and relatedness of education. The most qualified candidates will be invited to participate in further selection procedures. The selected candidate may be required to go through a background check and a physical examination prior to appointment. For questions regarding this recruitment, please call (562) 570-7126.

The City of Long Beach is an Equal Opportunity Employer. We value and encourage diversity in our workforce. The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender.

The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act

The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If a special accommodation is desired, or if you would like to request this information in an alternative format, please call (562) 570-7198.

The City of Long Beach is committed to maintaining fairness and transparency in our hiring practices. We believe in providing equal opportunities to all applicants and ensuring that every applicant is evaluated based on their qualifications and merit. If you believe that you have been unjustly disqualified based on minimum qualifications for an unclassified job opportunity, you have the right to appeal the decision. Find out more about the Unclassified Applicant Appeal Process by visiting Applicant Appeal Process (longbeach.gov) .

In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer and/or Tagalog) are desirable for positions interacting with the public. This information is available in an alternative format by request at the agency contact on the bulletin. If a special accommodation is desired, please contact the agency two (2) business days prior to the test, if applicable.

For technical support with your governmentjobs.com application, please contact (855) 524-5627.

Employee Benefits

The City of Long Beach offers its employees opportunities to grow personally and professionally.As a permanent employee, you are eligible to receive fringe benefits that include:

• Medical and Dental Insurance

• Life Insurance

• Retirement Plan (P.E.R.S.)

• Paid Vacation, Personal Holidays and Sick Leave

• Deferred Compensation

• Credit Union Membership

• Free Bus Transportation (Long Beach Transit)

• Flexible Spending Accounts

• Free Employee Parking
• Paid Parental Leave*
*Paid Parental Leave - after six (6) months of City employment; up to 30 calendar days (160 hours/192 hours for sworn platoon) of PPL, taken in full-day increments, in connection with the birth, adoption, or foster placement of a child, up to the age of seventeen (17).

Closing Date/Time: 8/26/2025 11:59 PM Pacific

• 

• City of Long Beach

• 5625707057

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