Claims Specialist - II

Introduction

Placer County is currently accepting applications for Claims Specialist - I and II. Each level in this job series has different minimum qualifications. To be eligible for more than one level in the series, you must complete and submit separate applications and supplemental questionnaires for each recruitment:

Claims Specialist - I #2025-12855-01

Claims Specialist - II #2025-12856-01

POSITION INFORMATION

The Placer District Attorney's Office is currently hiring for one (1) permanent full-time vacancy at either level.

BENEFITS

Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department.

Click here to view Placer Public Employees Organization (PPEO) benefits.

For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website.

DEFINITION

To assist victims with reimbursement from the state restitution programs; to provide information to victims of crime about the state restitution program; and to function as an integral and supportive member of the Victim/Witness multi-disciplinary team.

DISTINGUISHING CHARACTERISTICS

This is the full journey level class within the Claims Specialist series. This class is distinguished from the Claims Specialist I by the assignment of the full range of duties. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies within the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the entry level.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from the Victim/Witness Supervisor and may receive technical and functional supervision from other staff members.

EXAMPLES OF ESSENTIAL DUTIES

Duties may include, but are not limited to, the following:

• Assist victims in completing victim of crime applications for; determine which documents will be necessary to support wage and/or medical losses on applications.
• Complete analysis of financial losses including those from medical expenses and wage losses; consider possible sources of reimbursement, i.e., insurance coverage, civil suit settlements, restitution orders and public assistance programs; obtain verification from medical providers, employers, insurance companies and other agencies.
• Determine and request necessary verification/data to accurately evaluate and determine applicant’s eligibility for designated programs.
• Interpret and explain designated program regulations, obligations, procedures and other pertinent information on an individual basis, in person or by telephone, to applicants and participants.
• Maintain appropriate and accurate case records, documentation and files, including performing data entry into automated record systems; monitor and follow-up on due dates; prepare and maintain other documents associated with designated program areas and related reporting requirements.
• Prepare correspondence, program information and related reports.
• Maintain records and statistics as requested by the Victim/Witness Supervisor.
• Perform various office support and clerical duties such as receiving and logging phone calls, typing and processing program forms.
• Travel to and from locations in a variety of outdoor weather conditions.
• Establish and maintain working relationships with other criminal justice and public and private agencies.
• Build and maintain positive working relationships with co-workers, other County and departmental employees, community agencies and resources, and the public utilizing principles of effective customer service.
• Perform related duties as required.

WORKING CONDITIONS

Work is typically performed in an indoor office environment with controlled temperature conditions.

MINIMUM QUALIFICATIONS

It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below.

Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

Experience: Two years of responsible experience performing duties similar to a Claims Specialist I with Placer County.

Training: Equivalent to an Associate's degree with a major in criminal justice, accounting, public administration, business administration, or a closely related field.

Required License or Certificate:

• May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.
  
• Must obtain certification from the California Victim Compensation Board (Cal VCB) for processing of applicant claims within twelve months of employment.
  

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Basic financial record keeping practices.
  
• English usage, spelling, grammar and punctuation; basic mathematical calculations.
  
• Modern office procedures, methods and computer equipment.
  
• Interviewing techniques for obtaining factual and financial information.
  
• Restitution agencies/programs rules and regulations, especially as related to eligibility criteria for participation.
  
• Pertinent local, State, and Federal laws.
  
• Regulations and procedures associated with victim compensation program.
  
• Community resources available to victim and witnesses.
  

Ability to:

• Learn the criminal justice system as it pertains to victim/witness activities.
  
• Learn regulations and procedures associated with victim compensation.
  
• On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers; identify and interpret technical and numerical information; explain designated and specific regulations and procedures to clients and the general public.
  
• On a continuous basis, sit at a desk for long periods of time; intermittently walk, stand, bend, climb, squat, twist and reach while retrieving or returning files or making field visits. Intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; see with correctable acuity sufficient to read characters on computer screen; hear and speak with correctable acuity sufficient to communicate with clients; and lift light weight.
  
• Make rapid and accurate arithmetic calculations including addition, subtraction, multiplication and division.
  
• Learn to understand and apply complex laws and regulations.
  
• Learn to apply regulations and laws to a variety of situations affecting victims and witnesses.
  
• Effectively interview a wide variety of individuals from diverse cultural and socio-economic backgrounds and who may be physically, emotionally or mentally impaired or distressed.
  
• Maintain confidentiality.
  
• Work with various cultural and ethnic groups in a tactful and effective manner.
  
• Prioritize work in order to meet various program compliance deadlines.
  
• Obtain information through interview; work fairly and courteously with the public; handle multiple case assignments; and work effectively with interruptions.
  
• Analyze situations quickly and objectively and determine proper course of action within established guidelines and parameters.
  
• Use a computer, calculator, telephone, and a photocopy machine.
  
• Type at a speed necessary for successful job performance.
  
• Communicate clearly and concisely, both orally and in writing.
  
• Establish and maintain effective working relationships with those contacted in the performance of required duties.
  
• Apply complex laws and regulations to a variety of situations affecting victims and witnesses in an independent manner.
  
• Interpret financial statements and record necessary information for business, income tax purposes, investments, real and personal property.
  
• Prioritize work in an effective and timely manner.
  
• Utilize an automated system to enter/retrieve information and to track/monitor participants through program components.
  

SELECTION PROCEDURE

Online Examination (100%) - Tentatively scheduled for 9/16/2025 - 9/18/2025

After the posted filing deadline, qualified candidates will receive a notification via email when the examination is available. The online examination may include multiple choice, true/false, fill-in, matching, and/or essay type questions directly related to the required knowledge and abilities for this classification.

Note: Candidates will have approximately three (3) calendar days from the date of notification to complete the online examination. Only one attempt will be permitted.

MISCELLANEOUS INFORMATION

Length of Probation:

• All permanent appointments from open eligible lists to positions in the classified service shall serve a probationary period of twelve (12) calendar months or two thousand eighty (2,080) hours, whichever is more.
  

Bargaining Unit:

• General
  

CONDITION OF EMPLOYMENT

Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a credit check, voice stress analysis, and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn.

SUBSTITUTE LISTS

The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied.

EMPLOYEES OF OTHER PUBLIC AGENCIES

Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here.

EQUAL OPPORTUNITY EMPLOYER

Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that unlawful harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of the following characteristics: gender (including gender identity and expression), sexual orientation, race (including traits associated with race, which include, but are not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, primary language, immigration status, physical disability (Including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, the person’s use of cannabis off the job and away from the workplace, political orientation, or any other classification protected by federal, state, or local law or any combination of two or more characteristics stated herein. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation.

Conclusion

For questions regarding this recruitment, please contact Preciosa Ayala-Burkhardt, Administrative Technician, at payala@placer.ca.gov or (530) 886-4637.

Closing Date/Time: 8/27/2025 5:00:00 PM

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• Placer County

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