
The Power of One Word: How Tiny Shifts Can Transform Team Thinking
Sometimes the smallest change in how you ask your question can make the biggest impact.

Sometimes the smallest change in how you ask your question can make the biggest impact.
Alignment means holding everyone—leaders, team members, and staff—accountable for treating others with respect and validation in every interaction.

When someone didn’t align with our ground rules, we coached them. Some responded to that coaching.

Giving feedback is one of the most important leadership skills — and one of the least mastered.

By automating repetitive, low-value work, government leaders can empower their teams to focus on high-value, high-impact tasks.