
Transforming Culture in a 24/7 Operations Environment
One of the biggest myths in organizational life is that HR can “fix” your bent or broken work culture.

One of the biggest myths in organizational life is that HR can “fix” your bent or broken work culture.

Public agencies have limited ways to reward people, which makes it more important to know which employees want recognition.

The reality is that by the time someone hands you their resignation, they’ve often left emotionally weeks—or even months—earlier.

Statements don’t drive outcomes. Decisions do. And most of the decisions that matter here are small enough that nobody’s writing them down.

Katelyn had struggled with an unhealthy culture across her small team. She’d spent two years trying everything she knew to fix the problem.